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Audley Travel

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Audley travel reviews & ratings, couldn't do it without audley.

It's hard to describe how lucky we are to have been able to work with Stephanie in planning our honeymoon to Japan. From the very beginning, Stephanie was friendly, ...

Great Booking Experience

We recently booked our honeymoon to Peru in 2024. The holiday is not until September this this review is not of the holiday itself but I thought the experience of bo...

Jenny Balme

Excellent client service

As ever Audley's itineraries are well thought through including great recommendations to make the most of the trip. Their client service at all stages of the process...

louise forrest

Great trip! Fantastic accommodations, service provided on the planning of our t...

Three fantastic weeks in South Africa

We had a fantastic three weeks in South Africa organised by Catherine Mertens. The holiday surpassed our expectations, it was fantastic. Catherine went out of her wa...

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Editoral Review of Audley Travel

Audley helps travelers see the world their own way, providing individual journeys crafted just for you by experts who have been there before.

What Makes Audley Travel Stand Out?

• Trips fully customized to your dates, needs and interests
• Hotels with character and thoughtful excursions hand-selected to impress
• Dedicated country specialists who know their destination inside and out

With Audley, you get the peace of mind that comes from speaking directly to a country specialist who’s been to your destination many times before and who will use their insider knowledge to design an itinerary specifically for you.

Your dedicated specialist will listen to what you want, propose ideas to match, and work with you from inception to departure and remain available to answer any questions throughout your trip.

Who Will Enjoy Traveling with Audley?

The Audley traveler is discerning and curious and used to attentive and personal customer service. They’re interested in working with the finest trip planners to ensure all aspects of their trip are taken care of. Audley prices reflect the experience and care that goes into crafting our journeys and we’re happy to say that our customers think we’re worth it.

Where Do They Operate?

Audley Travel has country specialists for more than 80 destinations across every continent. They can plan anything from first time visits to special interest trips in Africa, Asia, Europe, the Americas, Oceania, the Middle East and Polar regions. Within each destination, they also have travel advisors that specialize in safari and wildlife, culture, adventure travel, family trips, cruise and more.

Audley Travel Style

With Audley, virtually any travel style or theme is available to you. We’ve broken it out into 12 distinct Vacation Types:

Beach Vacations : Great for combining experiential travel with plenty of rest and relaxation along the way. Audley beach vacations can be planned anywhere from the Seychelles to Thailand and usually feature a resort stay along with some exciting cultural adventures.

Cruises : A great way to cover a lot of ground while only unpacking once, Audley river and sea cruises go all around the world, with a focus on destinations that are just a bit off the beaten path.

Cultural Vacations : For those travelers who want insider insights and to get to know a destination through the locals.

Family Vacations : No matter how old your family members are, Audley specialists can helpcreate the perfect itinerary for you out to see the world. We’ll suggest the best activities, accommodations, and destinations based on your family’s individual needs, from toddlers to teens.

Great Journeys : Trips on an epic scale, often visiting sweeping landscapes and far-flung destinations like Antarctica or New Zealand. Honeymoon and Romance Ideas: If you’re looking for a relaxing and romantic honeymoon, with plenty of unique and special touches, Audley can help with private tours all over the world. 

Luxury Vacations : Most of Audley’s trips have luxury components, but these trips take indulgence to the next level. Everything from the hotels to the transportation will be five-star. We can provide opulence around the world, from Morocco to India to Australia.

Off the Beaten Track : For those travelers who want something both unique and adventurous, Audley's off-the-beaten-track trips focus on places that aren’t easily accessible like Malaysian Borneo or Brazil’s intric maze of Amazonian wetlands.

Rail Vacations : A classic way to travel, rail journeys are great for travelers who want to take it slow. It’s a rare chance to take in the landscape in a way that cars or planes just can’t provide.

Road Trips : Sometimes a good old-fashioned road trip is the only way to go. These self-drive vacations are for travelers who are used to going without a guide but want an expert’s opinion on the itinerary.

Wildlife Vacations : Get up close and personal with unique and hard-to-find wildlife around the world. From pandas in China to orangutans in Borneo, Audley can help you discover species around the world.

Why Travel With Them?

Audley can provide the inspiration and expertise you need to elevate your next trip into an epic journey. Their customized trips are created by experienced travel experts who have been there and know the best way to discover a destination. If you’re looking for personal attention, dedicated experts and local insights, Audley is a great choice.

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About the company.

Our trips don’t come off the shelf. There’s no set recipe. Each itinerary is tailor-made down to the finest detail, built around your tastes and interests. Quite simply, we listen to what you want and then carefully design an individual trip to match, working to your budget and with an absolute commitment to quality.

We have experts for each and every one of our destinations, with the knowledge that comes from having visited many times or even lived there. Our specialists will design a trip around you, show you the highlights from a different angle, and introduce you to places and experiences that others might miss.

Our flexibility promise

As the world adjusts to travel in times of uncertainty, we want you to be able to look ahead to your next trip knowing you can change your plans if needed. And, with specialists who are experts in their destinations and remain your single point of contact before and while you travel, we promise you can book with us in absolute confidence.

Change your plans free of charge up to 30 days before departure

We’ll move your travel dates or switch the value of your booked trip to another destination at no expense to you up to 30 days before you’re due to depart. You’ll receive a 100% travel credit equivalent to the amount you paid toward your original booking.

Valid for new bookings made on or before October 31, 2020, for travel by Dec. 31, 2021. Travel dates may be moved to departures up to December 31, 2022. Excludes select cruises and airfare. Additional charges may be incurred based on changes to your trip such as accommodation and/or seasonality.

Full-refund guarantee on trips close to home

14-day cancellation policy for trips to the US, Canada or Caribbean

We want to help you navigate the uncertainty that remains around travel by giving you the flexibility to book a trip to any of our destinations in the United States, Canada or the Caribbean this year in complete confidence. With our 14-day cancellation policy, you can cancel your trip up to two weeks before you’re due to depart for any reason and receive a full refund, when you book your trip on or before October 31, 2020 for travel before December 14, 2021**.

Valid on new bookings within the US, Canada or Caribbean made on or before October 31, 2020 for travel by December 14, 2021. Certain policy variations may apply dependent on property selection and dates. Specific details will be provided by your specialist. Any portion of a new booking paid with an existing travel credit will be refunded in the form of a travel credit. Excludes flights and select properties.

Set your travel plans in motion with a video appointment

Talking face to face with your specialist can be an invaluable starting point for sharing thoughts and ideas as you begin to imagine your next trip. You can take as much time as you need to speak to your specialist and discuss all your plans with one of our video appointments. Just think of it as your own personal webinar — your specialist will share a wealth of insight, aided by images, maps and other visuals, to inspire you and provide advice for your trip, based on what you want to experience.

It's easy to arrange

• Book a video appointment  (we’ll ask you for a few details about your travel plans).
• One of our specialists, who’s an expert in your chosen destination, will get in touch to arrange a time and date to suit you. If your travel companions are in different households, we’ll invite them to join, too, so you can all chat together.
• Your specialist will send you a link to your video appointment by email. We suggest using a computer or laptop, which means there’s no software to download.
• Settle down with a drink, click on the link to join the appointment and your specialist will be there to welcome you.

Where you can travel

Audley Travel Trips & Specials

Tamarind by Elegant Hotels and Antigua

Spice Island Beach Resort break

Four Seasons Resort Nevis and Antigua

Classic Kenya Honeymoon

Classic Tanzania: Safari & Beach

Ice, wine & estancias in Argentina

Classic Luxury tour

Grand tour of Cambodia

Want a tailor-made trip instead, your trip, your way, planned by an expert:.

• You choose budget, destinations, activities, transport & lodging type
• Expert designs the itinerary for you, and once approved, takes care of logistics

Top Audley Travel Trip Categories

Audley travel company ranking by category, similar companies, associations, united states tour operators association.

USTOA is a nonprofit professional association representing the tour operator industry.Its members are made up of companies who provide services worldwide but who conduct business in the U.S.

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The Art of Personalization at Audley Travel

Audley Travel isn’t just any name in the realm of wanderlust—it’s a synonym for the haute couture of travel, stitching together journeys that fit like a glove. With a mission to deliver tailor-made expeditions that resonate with your deepest travel desires, Audley distinguishes itself not just as a tour operator, but as an artisan of bespoke adventures. At its core, Audley cherishes the individuality of each traveler, recognizing the quintessential importance of customization in today’s globetrotting narratives.

How Audley stands out is by offering not just vacations, but crafted travel stories where each chapter is meticulously written to reflect the personality of the traveler. Gone are the days of one-size-fits-all trips; in this modern epoch of travel, the quintessence of luxury is an itinerary as unique as your fingerprint.

Decoding the Audley Travel Experience

Kicking off the Audley experience is akin to the first brushstroke on a canvas. It starts with an in-depth consultation to tease out the whispers of your wanderlust dreams. Audley’s travel consultants are aficionados in interpreting these aspirations and sculpting an itinerary to match.

These architects of escape channel their passion into drafting a travel plan with precision and care, wielding their deep knowledge like artists brandishing their finest tools. With a battalion of regional specialists, Audley has an upper hand, ensuring your journey isn’t just spectacular but also brimming with authentic, local flavor that can’t be found in your average guidebook.

Where Expertise Meets Authenticity in Audley Travel Itineraries

With a knack for curating the exquisite, Audley travel experts leave no stone unturned. Whether it’s timing your visit to monumental landscapes—like finding the best time to visit the Grand Canyon —or orchestrating a serene escape to luxurious retreats like Eau Palm beach , the selection process is rigorous and nothing short of inspired.

From stories of travelers sipping tea with nomads in the Moroccan desert to bespoke safaris in the Serengeti, Audley’s case studies are testament to their commitment to authenticity. The sentiment echoed by travelers is one of awe, as they look back on journeys that were not just trips but life-affirming narratives penned through the lens of Audley’s local expertise.

A Look Inside Audley Travel’s Success Stories

Audley proudly banners a kaleidoscope of success tales. Each personalized trip is a chapter in the traveler’s book of life, a story to be recounted with unbridled enthusiasm. These are not just holidays; they are transformative experiences that extend beyond the mundane. One may recollect the calm of transcending from Tokyo To Kyoto and feeling the pulse of Japan’s juxtaposition of innovation with tradition, an experience exceptionally curated by Audley.

What breeds loyalty to Audley is the replay value of these magical experiences. With impressive repeat clientele rates, it’s crystal clear—travelers don’t just buy a journey; they invest in a lifelong memory.

Sustainability: A Core Tenet of Audley Travel’s Ethos

In a world where ‘green’ is the new ‘gold’, Audley’s commitment to responsible travel shines bright. They are staunch champions of sustainable practices, integrating them not just as a feature but as the very backbone of their travel design. Each journey is crafted, keeping the environment and local communities front and center.

From ensuring contributions to conservation projects to collaborating with Saint theos -like eco-luxury hotels, Audley entwines sustainability and luxury seamlessly, paving a path for conscious yet opulent travels.

Technology and Innovation: Enhancing the Audley Travel Route

Even the most custom-crafted experiences now dance hand in hand with technology and innovation. Audley is at the forefront, employing trailblazing tech to tailor your globe-trotting dreams into reality. Their innovative use of immersive virtual reality previews and personalized travel apps sets an industry standard, simultaneously paving the way for upcoming tech trends in travel planning.

Audley Travel’s Approach in Uncertain Times

Let’s face it; the compass of global travel can spin unpredictably. But fear not, for Audley’s adaptable approach provides a beacon of certainty in uncertain times. With Audley as your ally, you’re not just booking a trip; you’re ensuring peace of mind, knowing that your travel plans have the flexibility to adapt to the ever-changing global landscape, guarded by the travel assurance that Audley offers.

Behind the Scenes with Audley Travel Consultants

Audley consultants are maestros in the symphony of travel, and becoming one requires more than just a passion for travel—it demands expertise, an eye for detail, and a boundless imagination. The day-to-day isn’t just about stringing together hotels and flights; it’s about weaving dreams into reality, and it takes the insight of a seasoned consultant to hit that sweet spot of crafting the perfect trip.

Analyzing the Reviews: What Travelers Say About Audley Travel

Sifting through Audley reviews is like flipping through a scrapbook of rave reviews and warm memories. Travelers often speak of their Audley adventures with a sparkle in their eyes, a testament to the exceptional experiences delivered. Audley doesn’t just listen to feedback; it absorbs it and evolves, constantly refining its craft to guarantee not just satisfaction, but pure delight.

Unraveling the Investment: Understanding the Value of Audley Travel

Investing in a bespoke Audley trip isn’t just about the dollars and cents. Yes, you might be contemplating the cost of a 1500 square foot house versus wandering the globe, but what Audley offers transcends monetary value. It’s a long-term investment in rich, personal memories and a tapestry of experiences that simply cannot be quantified. Comparing costs with benefits, Audley’s personalized journey’s payoff is crystal clear, delivering experiences that furnish your life with stories worth telling.

Navigating Your Next Adventure with Audley Travel

So, what’s the next step toward your Audley-inspired odyssey? Start by reaching out for a consultation, where you’ll meet your travel specialist—think of them as your personal travel composer. Be prepared to dive deep into your aspirations, and with their guidance, you’ll embark on a journey that promises fulfilment beyond the realm of standard travel.

The Audley Travel Tapestry: Weaving Dreams into Reality

To encapsulate Audley’s ethos, imagine a loom on which your travel dreams are woven, thread by the thread into a reality that’s uniquely yours. This mastery, deeply interwoven with innovation and authenticity, fuels Audley’s aspirations to remain a compass in the travel industry, continually guiding us toward horizons that were once mere figments of our imagination.

Each Audley trip is a brushstroke on a masterpiece; a chapter in a personalized narrative; a melody harmonized to the traveler’s tune. The impact of the tailored travel experience is profound, leaving imprints on the heart and soul of every wanderer who chose Audley as their curator of dreams.

Audley Travel: Custom-crafted Journeys Unveiled

Unpacking the audley magic.

Now, let’s dive into the world of Audley Travel, where their claim to fame is tailor-made vacations that hit the spot just right. Imagine having a buddy who knows all the nooks and crannies of your dream destination and crafts the perfect adventure for you—that’s Audley for you. But hey, this isn’t just picking a hotel and a flight; it’s all about the fine details. Want to know the ins and outs? Read on!

Time It Like a Charm

You’ve probably heard someone say timing is everything, right? Well, Audley’s got a knack for hitting the bullseye when it comes to picking the best time To visit The Grand canyon ,( for example. They’re all about catching those golden sunsets and beating the crowds so you can snap that perfect, crowd-free selfie. Because let’s be honest, nobody likes to play sardines with a bunch of strangers on vacation.

The Personal Touch

Are we talking just hotels and tickets here? Not a chance! Audley chuckles at the idea of a one-size-fits-all trip. They get down to the nitty-gritty, flipping through their vast Rolodex of local guides, cozy bistros, and hidden gems faster than you can say, “book me the next flight out!” It’s about having that local buddy; only this one’s got connections all over the globe, ready to sprinkle some of that local magic on your trip.

Beyond the Beaten Track

So, you fancy yourself a bit of an Indiana Jones or a Lara Croft? Audley’s the sort of travel pal that won’t just take you to the usual tourist traps. They’re talking about sending you off the beaten track to places your friends can’t even pronounce. And let’s face it, there’s nothing like exploring a secret spot you can brag about later, right? With their tailor-made itineraries, they’ll have you meandering through ancient ruins or sipping on secret-recipe brews like you’re a native.

A Symphony of Experiences

Choosing Audley means your trip’s going to be as unique as a zebra’s stripes. Think of them as the maestro of a grand symphony of experiences, where every note is a different sight or sound, all harmonizing to give you that “wow, I’m really living this!” kind of vibe. Whether it’s mouth-watering street food or plush pillows to rest your head, they’ve got the intel to make every moment count.

In the Know

“Don’t sweat the small stuff,” they say—but don’t you worry, Audley does sweat it for you. From visa advice to local etiquette, they’ve got you covered. And just when you think you’ve got all your ducks in a row, they’ll surprise you with a little-known fact or a travel hack that could save the day.

Say Cheers to Once-In-a-Lifetime

So, there you have it. When you roll with Audley, you’re not just taking a trip; you’re signing up for once-in-a-lifetime memories. And isn’t that what life’s all about? Grabbing those moments by the horns and saying, “Cheers to the good times.” With Audley’s travel wizards in your corner, you’re all set for the adventure of a lifetime. So, where to next?

Who own Audley Travel?

Hold on to your hats, folks – Audley Travel is no mom-and-pop shop. It’s owned by the private equity firm 3i Group. After some to-ing and fro-ing, 3i Group became the proud parents of Audley Travel, taking the reins in 2015.

What’s the difference between tour operator and travel agent?

Talk about a case of “same same but different”! A tour operator is the maestro behind the scenes, creating those swanky travel packages we all crave. On the flip side, a travel agent is your personal travel guru, picking out the perfect trip from the smorgasbord the tour operators whip up.

What is the UK’s biggest travel agent?

If we’re talking big fish in the UK travel pond, TUI takes the cake. It’s like the heavyweight champion of travel agents over there, and with their colossal range of holidays, it’s easy to see why they’re numero uno.

Who is the managing director of Audley Travel?

Alright, let’s roll out the red carpet for Ian Simkins! He’s the head honcho, the managing director at Audley Travel, steering the ship since 2019. And by the looks of it, he’s been doing a bang-up job.

How long has Audley Travel been around?

Audley Travel has been taking the travel world by storm since way back in ’96. That’s over a quarter-century of making travel dreams come true – talk about staying power!

Who owns Audley End Estate?

Let’s step back in time – the Audley End Estate is a historical gem and, you guessed it, it’s in the trusty hands of English Heritage. They snapped it up to preserve a slice of good ol’ English history.

Is it better to use a travel agent or not?

Ah, the age-old debate! Some swear by travel agents for their know-how and insider perks. Others go DIY for full control and potential savings. It’s like choosing between grandma’s apple pie and making your own – both are sweet, but one’s a tad more personalized.

What are the 5 types of tour operators?

Imagine a pack of cards, only for travel. There are inbound, outbound, domestic, specialized, and direct sell tour operators. Each has its own trick for planning your perfect getaway – from local jaunts to exotic adventures!

How do tour operators make money?

Tour operators make the moolah by buying in bulk and selling at a profit. Think of them as travel wholesalers, slicing and dicing costs, then serving up vacation packages at prices that’ll have you reaching for your passport.

What travel company is best?

The best travel company is like asking for the tastiest ice cream flavor – it’s all about personal taste! However, companies like TUI, Expedia, and Booking.com often get the thumbs up for their vast array of options and top-notch service.

Do Audley do group tours?

Right, so Audley Travel’s more about tailoring dream trips for you and yours alone. They’re big on personalization, which means group tours aren’t really their jam. Instead, they’re the maestros of custom, private travel itineraries.

Which travel agency is the best?

Best travel agency, you ask? It’s like picking a favorite star in the sky – there are a bunch of shining examples! But, for savvy service and seamless planning, names like American Express Travel, Expedia, and Flight Centre often pop up in chatter.

Who is the chairman of travel?

Drat, it seems we’ve got a bit of a mystery on our hands – the title of “Chairman of Travel” isn’t a one-size-fits-all hat. Each travel company’s got its own king or queen of the castle, making waves and calling the shots.

Who is the managing director of Travelzoo?

Hold onto your boarding passes – the captain of the Travelzoo ship, their managing director, fluctuates by region. But for a slice of their pie, you’d want to check in with their latest financial reports or press releases to see who’s currently navigating their global escapades.

Who is the CEO of Travel Incorporated?

The CEO of Travel Incorporated is a hotshot named Lou Moran. He’s been playing his cards right in the corporate travel world, ensuring your business trips are tip-top and trouble-free.

Who owns Audley End Railway?

All aboard! The Audley End Miniature Railway is a quaint family affair, owned and operated by the Cambridge family. It’s a charming little pitstop where nostalgia hits you like a steam train.

Who owns travel group?

Travel Group is an umbrella term, so there’s no one-size-fits-all owner here. Various entities own different travel groups, from big-time private equity firms to travel enthusiasts with a vision. It’s a mixed bag, so you’d need to be more specific to find out who’s got the keys to the kingdom.

• November 27, 2023
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Following their 10th trip with Audley Travel, Jim and Bonnie reflect on the past decade of authentic travel experiences.

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Audley Travel Companion App 12+

Audley travel.

• 4.9 • 507 Ratings

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Description.

App name: Audley Travel Companion App Short description: Exclusively for Audley clients. Your day-by-day itinerary as you travel. Full description: The Audley Travel Companion is now available on your phone and tablet. Enjoy easy access to your Audley Travel itinerary whether you’re on or offline. You’ll be able to see exactly what you’re doing each day of your trip, as well as keep a travel journal and share your experience with friends and family. You’ll find all your flights, transfers, and accommodation details in one convenient place. Features: • Live flight information — flight updates, gate information, airport maps, and more (available online only) • Day-by-day itinerary — including tour and accommodation information, plus useful contact details and reference numbers • Travel journal — a space where you can keep notes and upload photos on the go • Sharing capability — share your experiences with friends and family while you’re away • Interactive maps – find your hotel or explore the local area using the app • Virtual postcards – choose any picture and send a virtual message to friends and family Please send us your feedback so that we can continue to develop the app.

Version 4.1.1

We’re always making changes and improvements to the app. To make sure you don’t miss a thing, just keep your Updates turned on. This version contains bug fixes and stability improvements.

Ratings and Reviews

507 Ratings

Brilliant reminder of a wonderful holiday

This app is great to use both pre departure to plan a forthcoming holiday and to dream of the pleasures to come! During the holiday it provides great ideas of things to do and places to visit. Afterwards you can re visit the app for a reminder of the wonderful places you have been. Everything is included: even maps and pictures of all the wonderful accommodation stayed at. A real keepsake.

Good, but there is always room for improvement

I have really enjoyed using this app whilst in India. However not being able to upload multiple photos is annoying and time consuming, especially when on holiday. I use an iPad Pro with separate Apple keyboard and have not been able to view the journal in landscape... wondered if I’m missing something. The journal seems to have been designed for updating as you go due to the time being registered as you make another entry. For me this did not make it user friendly.

Borneo 2019

I loved everything about this trip, it really was so memorable and I’ll be talking about it for the rest of my life. Everywhere we visited, our accommodation was excellent, the people so friendly and willing to please. Our tour guides and drivers did everything in their power to show us all the sights and looked after us so Well. The wildlife the trekking and the rainforest were breath taking. The food was fabulous and I would go back in a heartbeat.

App Privacy

The developer, Audley Travel , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

• Identifiers
• Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Information

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• App Support
• Privacy Policy

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Audley Travel Traveller Reviews

Reviews of audley travel.

Audley hires swindlers as tour guides who overcharge you for services others are providing and force you to go to stores and tell you to buy things and won't take no for an answer

We booked with Audley and they were fantastic until they had our money. However, one third of our trip was AWFUL and they literally had a tour guide for us for our four days in Hoi An who tried to (and succeeded) in ripping us off, upcharging us for services that he wasn't providing (merely translating), and essentially holding us captive and forcing us to go to a pottery village and wouldn't let us leave despite us saying we had no interest ...

We booked with Audley and they were fantastic until they had our money. However, one third of our trip was AWFUL and they literally had a tour guide for us for our four days in Hoi An who tried to (and succeeded) in ripping us off, upcharging us for services that he wasn't providing (merely translating), and essentially holding us captive and forcing us to go to a pottery village and wouldn't let us leave despite us saying we had no interest and didn't want to spend our money there. He forced us to go into at least six shops in that village alone telling us to buy something. Entirely unprofessional. We also almost missed our flight out of Hoi An because he insisted we didn't have to leave as early as everyone else said to leave (you could tell from his hungover face and Facebook pictures it was because he wanted to party the night before). Anyways, we didn't have our AIRLINE TICKETS until SIX minutes before boarding began and then he left us to fend for ourselves. We had to do our best to communicate with people in the security line to ask to go ahead of others so we wouldn't miss our flight. We raised these (among other) concerns with Audley Travel and were told that they would follow up and their local company would be reaching out. It's been three weeks, we have been back in the States for two weeks, and we have heard nothing. I suppose after getting $10k from you and us having no recourse they don't really care to follow-through or to ensure that we have a positive experience on our trip. I was in the early stages of planning a trip through Audley for my parents but notified them we will not be using them for that trip, and that we would be cautioning everyone else we know against using such an unprofessional company.

See the review above. With respect to Audley, I'm most disappointed in the lack of follow through in correcting or dealing with the unprofessional tour guide that we were stuck with for four days of our trip.

Beautiful holiday in Hawaii

Booked a 16-day trip to Hawaii covering three islands, self-drive. Included numerous tours, I.e. helicopter tour, snorkel and sail tour, etc.

Used Audley Travel for a two-week trip to Hawaii. The agent was very knowledgeable about the destination and booked us on some very unique experiences that I would not have found on my own. While there were some issues, everything was either rectified or we were compensated for them.

Dear Marilyn Thank you for sharing your kind comments with us. We're delighted to hear how well your trip went and we hope you have some wonderful memories from your time in Hawaii. It's disappointing some issues were encountered but we are pleased to have been able to amicably resolve these for you. We look forward to working with you again and to send you away on your next dream Audley vacation. Best wishes Audley Travel

In the time of COVID, utilizing a reputable tour operator is crucial!

We were unable to proceed with our holiday due to COVID closures and canceled our trip.

When Sweden closed to Americans, Audley offered credit. After cajoling and complaining, they refunded our money in full, hence I am editing my previously negative comments here. Consumers should be aware that travel insurance will not refund your money in the event an airline or tour operator offers credit for flights, hotels, tour plans, etc. even due to COVID. Whether or not one can use that credit is irrelevant to the travel insurance company because from their perspective, if credit is offered then the consumer has not incurred a loss. It is, therefore, imperative that one deal with a highly reputable tour operator, and in the end, Audley was that kind of tour operator. As a result, I would consider using them again in the future.

Dear Mr Tarant Thank you for taking the time to graciously update your review. Delivering great client service is at the heart of what we do and are glad the team was able to resolve your concern to your satisfaction. We look forward to working with you again and to send you away on a dream Audley trip once the time is right for you. Best regards Audley Travel

South African Adventure

Simply Incredible! We had an amazing trip organized and executed by the Audley team through out South Africa. We started our adventure in Cape Town, then made our way through the wine country (Stellenbosch and Franschhoek), and on to Swellendam, Oudtshoorn, Knysna, Plettenberg Bay, and finished off the southern itinerary on safari in East Cape. We then flew up to Mala Mala, stayed in Rattray's Camp, and had one of our best safari adventures ...

Simply Incredible! We had an amazing trip organized and executed by the Audley team through out South Africa. We started our adventure in Cape Town, then made our way through the wine country (Stellenbosch and Franschhoek), and on to Swellendam, Oudtshoorn, Knysna, Plettenberg Bay, and finished off the southern itinerary on safari in East Cape. We then flew up to Mala Mala, stayed in Rattray's Camp, and had one of our best safari adventures ever! We then headed back to Cape Town for some beach time in Clifton/Camps Bay, and some amazing food, before flying home. We have been to South Africa, as well as to several other countries in Africa over the years but this trip was so well organized, and enabled us to really soak in all that the people, culture, landscape, and animals were offering us. Thank you so much!

Best in class!

Thank you for leaving such a wonderful review of your vacation in South Africa. We are delighted to hear you enjoyed the experiences we organised for you and that the service Audley provided was of high standard. We hope to hear from you again when you're ready to start planning your next adventure!

They get a five for half right!

I returned last month from Japan and Vietnam. The Itinerary was Huge for twelve days. It was full of useless information, but lacking in facts that I needed. Japan was hit or miss, but Vietnam was great. In Japan, I was sent to a Ryokan in Hakone for fifteen hours. This was a three train, two bus trip each way. The place was Awful. This was two days wasted of a twelve day trip. I wrote them a three page letter that was never acknowledged. ...

I returned last month from Japan and Vietnam. The Itinerary was Huge for twelve days. It was full of useless information, but lacking in facts that I needed. Japan was hit or miss, but Vietnam was great. In Japan, I was sent to a Ryokan in Hakone for fifteen hours. This was a three train, two bus trip each way. The place was Awful. This was two days wasted of a twelve day trip. I wrote them a three page letter that was never acknowledged. This was an expensive trip for what I received.

I'm giving it average, because I enjoyed Vietnam. Japan was poorly organized. I have traveled most of the world in the last twenty years. There are much better people out there. I have also planned my own trips.

We are so sorry that you didn't find the value in our service. In this case, it sounds like perhaps the services we offer were not a great fit for you as an independent and experienced traveler. Following your conversation with a manger we are pleased that we have resolved this matter for you directly. Thank you for having an open conversation with us about your experience.

As mentioned above, after speaking with a manger we understand that perhaps what we do as a company isn’t right for your needs as a traveler. We are sorry that you felt that we didn't meet your expectations but we are very pleased that we have resolved this matter with you privately.

A fantastic experience. Again from audley

Just returned from a 6week tour of Australia and Singapore. This is our third trip with Audley. It did not disappoint. The hotels were perfectly picked to maximise our time. The trips with out exception superb and the travel arrangements spot on to ensure that this was really a fantastic experience. The advice given was excellent in terms of time of year to visit, locations and what to do. I can highly recommend audley. We will be using their ...

Just returned from a 6week tour of Australia and Singapore. This is our third trip with Audley. It did not disappoint. The hotels were perfectly picked to maximise our time. The trips with out exception superb and the travel arrangements spot on to ensure that this was really a fantastic experience. The advice given was excellent in terms of time of year to visit, locations and what to do. I can highly recommend audley. We will be using their services again

Thank you so much for your feedback, it is great to hear you have had a wonderful trip to Australia and Singapore. I will pass this back to your specialist and their manager. We look forward to organising your next adventure.

New Zealand and Australia with Audley Travel

My husband and I recently used Audley Travel for a trip to Australia and New Zealand. The destination is great.

Regarding Audley, the hotels and most excursions were fine. However, you choose a travel agency for help with the logistics--easy directions, smooth travel, etc. This is not the case in our experience with Audley. First, Audley did not have us fly in a day ahead so that if any of the 4 flights to our initial destination was delayed, then we had a cushion. In fact the first flight was delayed. Any company that has been in this business as long as Audley should not have made this logistical mistake. In addition, it is extremely difficult to follow the directions Audley includes in their travel packet: key information is buried in non-essential information about the area, you have to flip back and forth in their book to find where you are supposed to be when. Critical information about hotels or transportation for example was spread out over multiple documents. For their prices, there is no excuse for this. As a point of information, both my husband and I are PhDs and we are comfortable dealing with complex information. Audley's documents are really bad, and this is s systemic issue. In other words, it is not the fault of one bad travel agent at Audley. It is the fault of the Audley process as a whole. At one of the hotels Audley uses, the person at the desk who was helping me with a very confusing Audley-booked excursion mentioned that about half the Audley clients had problems. The word she used for that half was "a disaster." I would highly recommend going with someone else who can make the logistics clear and easy to use. No travel agency gets credit for a great destination (no travel agency created the beauty of New Zealand or Australia). A good agency at minimum handle logistics well. Audley does not in my experience.

Dear Mrs Stephens Thank you for leaving your review. I am very sorry you did not have the experience with Audley you should have, it is very disappointing to read your comments on the logistics and our Travel Pack. Our paperwork is intended to make things easier and not confuse so we apologise for any inconvenience for this. We currently have an ongoing project on our documentation and your feedback is very important to us, therefore I have asked a manager from our New Zealand team to reach out to you to discuss all your feedback in more detail. I hope overall you had a wonderful holiday, it is as you say, a great destination!

First Class Holiday

We have just returned from a First Class holiday to Vietnam organised by Audley Travel. Hayley Ryan organised it for us and delivered what she said she would. She even arranged a local sim for our phone just in case we needed to contact our guides. Hotels and tours were all excellent and within walking distance of restaurants and shops. Thank You Hayley for an excellent trip, we will remember it for a long time to come.

Audley Travel. Hayley Ryan was our tour adviser. She organised a wonderful holiday for us with fantastic hotels and tours nothing was too much bother for her. She kept in touch regularly with us and was very helpful in explaining everything.

Thank you for your review it's great to read you had a fabulous trip, and one which you will remember for a long time! We have shared your comments with Hayley and the team.

Thank you again and we look forward to helping you organise a future adventure!

We visited Bangkok, Chiang Mai and Phuket.

We hired Audley Travel to assist of with planning our trip to Thailand. The agent assigned to us for the most part put together a good itinerary with a few notable exceptions: 1) he failed to inform us that each of our planned excursions from the hotel averaged 11/2 travel hours or more in each direction 2) he didn’t make the effort to secure requested seating on flights and 3) made multitlple clearical mistakes in the intinerary. We requested the best hotels and they were all very good. However, for the fees paid the trip felt “packaged” and not custom.

Dear Andrew, thank you so much for your comments and I am happy to read overall you had good time in Thailand. We tailor our itineraries based on our clients requirements and our expertise, so it is disappointing to read the elements which did not live up to expectations. I understand a manager has been in contact with you to discuss your experience thoroughly.

FASCINATING VIETNAM

Audley Travel organised the most efficient and perfect tailor made itinerary for our family Christmas-NewYear holiday to discover a most inspiring Country and People.

Harriet at Audley Travel from our very first conversation listened and understood to perfection what our family was looking for and came up with a very professional exciting and just perfect tailor made itinerary which came up to expectations throughout our tour.

Hi Catherine, thank you so much for your review I'm so pleased you had a lovely Christmas and New Year with your family, in Vietnam.

I have shared your comments with Harriet and her manager, it's great to hear Harriet created the perfect trip for you and your family and we look forward to you travelling with us again soon.

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Audley Travel   Reviews

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Reviews 4.8.

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Excellent Bespoke Holiday

We have just had a fantastic 3 week holiday to Australia. Audleys Australian specialist Jindy Sangha put together an experience which incorporated everything we asked for. From start to finish everything went so smoothly, from the 5 internal flights organised to the fabulous accommodation. The trips and experiences organised were amazing. Snorkelling on The Great Barrier Reef is something we will never forget. The time spent in each location was perfect ending the holiday with time to relax and chill was amazing. Highly recommend Audley as a holiday specialist and we couldn’t have asked for a better Australia Country specialist in Jindy .

Date of experience : February 06, 2024

Reply from Audley Travel

Hi Mandy, Thank you for taking the time to leave this review. We are so pleased your itinerary was so personalised to you and you had a wonderful time exploring the country! It sounds amazing! We will pass your kind words onto Jindy and the team. We hope to plan more adventures with you in the near future! Many thanks, Audley Travel UK

Our best trip ever …

We recently returned from the holiday of a lifetime to New Zealand. The itinerary was put together by Becca Mason of Audley Travel and she aced it. We stayed in some amazing places in some B&Bs we could never have found on our own. It was so reassuring to have all our destinations and excursions sorted by an expert. It meant we could relax and enjoy our adventure from the day we landed in Queenstown. Huge thanks to Becca.

Date of experience : December 29, 2023

Hi Nicola, Thank you for such a lovely review. We are delighted that you had such a unique experience in New Zealand and really got to focus on exploring a new area. The trip sounds wonderful! We will pass on your kind words to Becca and the team. We look forward to planning new holidays with you very soon! Many thanks, Audley Travel UK

Exemplary service

This is our first time with Audley, and they were exemplary. Great service from Christian who orchestrated everything and kept in close contact. The result: an absolutely fantastic holiday which we could never have improved on ourselves.

Date of experience : February 02, 2024

Dear Christian Lefort Thank you for taking the time to share your positive experience with Audley and sharing your feedback about Christian's excellent service. We are delighted to hear that everything was well-planned and executed, resulting in an absolutely fantastic holiday for you. We truly appreciate your kind words, and we hope to welcome you back for more memorable travel experiences in the future. Warm regards, Audley Travel

South Africa

From making initial contact to chatting at the end of trip Robyn made the whole experience amazing and stress free. She listened to our thoughts and put together an itinerary that worked for us. The safari element was, for me, what I wanted to end the trip doing and my goodness Robyn did not disappoint with the location and accommodation. This was the first time we traveled to South Africa but definitely won’t be the last!

Date of experience : January 22, 2024

Hi Jayne, Thank you so much for taking the time to leave such a kind review. We are so glad you had such a wonderful and stress-free trip to South Africa - that's what every holiday should be! The safari sounds amazing and we hope you were able to see lots of amazing animals! We are so glad Robyn was so helpful and will pass your kind words on to her and the team. We look forward to planning another adventure with you, whether it is back to South Africa or trying somewhere new! Many thanks, Audley Travel UK

Holiday of a lifetime!

We booked our holiday of a lifetime to Cambodia with William at Audley, the holiday was planned to perfection! We couldn’t have been more happy with our experience, the tours that were arranged were timed so that we avoided crowds and visited temples at quieter times, the local tour guides were fantastic, the hotels were beautiful and the price was very competitive, we will definitely recommend Audley to family and friends and would book again!

Date of experience : February 11, 2024

Thank you so much for your lovely feedback Emma - We really appreciate your kind words and so pleased to hear that Audley and William planned such perfect holidays for you. Truly sounds life a holiday of a lifetime! We look forward to planning many more adventures together soon! Many thanks, Audley Travel UK

A great holiday in Northern India…

A great holiday in Northern India with a varied and fascinating itinerary. The accommodation was excellent as were the guides and drivers

Date of experience : February 21, 2024

Hi Mr Hillingdon, Thank you for taking the time to leave this review about your experience with Audley Travel. We are extremely delighted to hear what a success your trip has been and that you were so pleased with the ground staff and accommodation booked. We will pass your kind words onto Alison and the team! We hope to plan many more adventures with you in the near future! Many thanks, Audley Travel UK

Amazing experience with Audley

We worked with Laura C at Audley to plan our honeymoon and it turned out perfect! From the beginning of the process Laura helped us select the right country and cities for our dream safari and beach honeymoon. She took care of everything from hotels, car transfers and even made us a reservation at a local restaurant for our layover in Nairobi. They picked the perfect safari camp for us and we got to see the big 5! 10/10 experience and we can’t wait to book our next trip with Audley!

Date of experience : January 13, 2024

Hi Melissa, Thank you for taking the time to provide us with this amazing feedback. We are so happy to hear that Laura helped you select the best countries to make your honeymoon a dream come true! We will make sure to pass along this incredible feedback to Laura, as well as to our partners in Africa who assisted in making everything perfect for you! We cannot wait to help you plan your next big adventure. Best wishes, Audley Travel USA

Audley does it again

Audley ensures choices of impeccable lodging and excursions with trusted and reliable vendors. There were no worries and the only task was to enjoy the incredible sights, sounds and flavors of africa.

Date of experience : January 10, 2024

Hi Peter, Thank you for taking the time to share these kind words with us. We are so happy to hear that Laura helped you plan a worry-free trip to Africa! We will make sure to pass your kind words on to Laura, as well as to our partners in Africa who helped deliver an impeccable experience! We look forward to helping you plan your next vacation. Best Wishes, Audley Travel USA

A well organised trip to Costa Rica

A well organised trip with great pre trip planning and terrific execution whilst on the trip We had 3 fantastic weeks self driving in Costa Rica The accommodation selection was very good and our whole trip went smoothly International and domestic flights together with tour arrangements went smoothly

Date of experience : January 05, 2024

Hi Martin, Thank you so much for taking time out of your day to write this review. We are so pleased you had such an amazing time driving around Costa Rica! We are glad the whole trip was such a success and ran so smoothly. We will pass your kind words on to Chris and the team. We hope to plan more adventures with you soon! Many thanks, Audley Travel UK

Never disappoint!

I have used Audley for various holidays across the world several times now and they never disappoint. This time I wanted a safari followed by a beach break and Theresa Arachi put together a great itinerary for me, starting in Kenya in a superb camp in the Masai Mara, followed by a lovely hotel in Zanzibar. I am a solo traveller and Audley ensured I was safely looked after from arrival and then leaving after 18 days in total. Any little issues are dealt with promptly so you can get on with your holiday. (Issues with the hotel in Nairobi for 2 nights, hence not giving a 5 star review, although this wasn't down to Audley). The specialists know the countries/areas they cover well which is very helpful (Theresa had visited many of the hotels and camps herself so knew what would be more suitable for me), so I highly recommend using them wherever in the world you want to go, either as a group, pair or solo.

Hi Kim, Thank you for taking the time to let us know about your experience. The safari sounds like such an incredible adventure! We are so glad that despite being a solo traveller you felt so safe and looked after. We are also very sorry about the hotel in Nairobi and we will follow up with our partners about this. We hope that we can plan many more adventures with you to make up for it! Many thanks, Audley Travel UK

We recently had a post-cruise Post Cruise trip in Australiatrip in…

We recently had a post-cruise trip in Australia suggested by Peter Boll. Though we ended up not doing it for various reasons, Peter was very professional, with a good sense of humor. My sense was that he would go to great lengths to provide an above average experience.

Date of experience : November 20, 2023

Hi Mary Thank you for taking the time to share your feedback with us! We're delighted to hear how well Peter and the team has taken care of everything for you - it sounds like you had a fabulous time exploring the wonders of Australia. We'll make sure your kind comments are shared with Peter & the team, and we look forward to welcoming you back to Audley in the future. Best wishes Audley Travel USA

Excellent service

Excellent service, Robyn really understood what we were looking to achieve on our vacation and delivered a fantastic experience for us. Greatly appreciated.

Date of experience : March 01, 2024

Hi Simon, Thank you for taking the time to leave this kind review. We are so pleased to hear of your satisfaction with Robyn's service and hope you had a wonderful once-in-a-lifetime trip! We will pass your lovely words onto Robyn and the team. We hope to plan many more adventures with you soon! Many thanks, Audley Travel UK

Theresa was absolutely incredible for…

Theresa was absolutely incredible for us. We came to her with an incredibly tight deadline and budget but throughout she did not make us feel like it would be a big ask and made us feel so calm about the process, that we could leave it all with her. She was able to come back with an incredible itinerary for us and throughout her passion for the country came through in every interaction. We constantly felt like she wanted us to see everything that she loved and would go above and beyond to make sure we have a great experience. She's made us feel at ease and looked after throughout, and had always come back very quickly to any questions.

Date of experience : January 31, 2024

Hi Thomas, Thank you for taking the time to write such a lovely review. We are so glad you felt so well looked after and Theresa was able to find an itinerary that worked so well for your deadline and budget! We will be sure to pass your kind words along to Theresa and the team. We look forward to planning many more exciting trips with you in the future! Many thanks, Audley Travel UK

Stroke of brilliance

We just had the experience of working with Charlotte (as Malaysia expert) to plan a possible trip, the impetus for which was meeting up with friends at the end of their (otherwise unrelated) cruise. Due to changed circumstances that impetus subsequently no longer made sense, so we have not gone ahead with the trip after all ... but I have to mention that dealing with Charlotte had been a delight, as she was perceptive, responsive, practical, and came up with a proposal for a special excursion that was simply a stroke of brilliance.

Date of experience : February 20, 2024

Hi Martin, Thank you for taking the time to leave this lovely review. A huge shame the trip never ended up taking place but we are so pleased that you were so satisfied with Charlotte's service and will pass your kind words onto her! We look forward to planning more holidays with you - this time hopefully ones you'll get to experience and enjoy! Many thanks, Audley Travel UK

Mark was great to help start planning…

Mark was great to help start planning our trip to London over Christmas break. Unfortunately we had to change our plans due to scheduling but even then he was professional and polite and I would definitely use them again to plan our next trip.

Date of experience : February 07, 2024

Hi Mary, Thank you for taking the time to share these kind words about your experience working with Mark. We are so happy to hear that Mark displayed the utmost professionalism throughout the planning process! We have already shared your kind words with Mark. We look forward to helping you plan your next great adventure! Best wishes, Audley Travel USA

Audley Travel…

My wife and I just completed our 5th tour with Audley Travel, this time to India. And, as with our previous tours, everything was perfect: outstanding hotels, great guides and drivers, fantastic itineraries specifically tailored to our interests. If you are thinking of traveling to India, and you should, look no further than Audley. Speak with Zac Pardee and Niall Causer and feel confident that you are in great hands. Or look at any of the long list of countries serviced by Audley and know you will have the trip of a lifetime.

Hi Scott and Dorothy, Thank you so much for taking the time to share these kind words about your experience in India with us. We are so happy to hear that Zac and Niall were able to deliver yet another perfect experience for you both! We have already shared your kind words with both Zac and Niall, and will make sure to pass along your praise to our partners in India. We cannot wait to help you plan your next incredible journey! Best regards Audley Travel USA

Expertly curated custom itinerary in Patagonia

We have long been planning a trip to Patagonia. After reviewing several fixed itinerary trips, we decided to speak to Audley Travel to discuss a customised itinerary. We spoke with their South America specialist Anna Reedman who took time to understand what interests us and what doesn’t, how much time we wanted to spend and our budget. From this, she produced an initial proposal which after a couple of minor tweaks was spot on. This included some places we hadn’t considered (or didn’t know about) – e.g. the Australis cruise, and choosing places to stay appropriate for the activities we wanted, for example walking in Torres del Paine national park. The important differentiator compared to other travel agencies I’ve used is that Audley design the trip around your interests using their local knowledge to best meet your requirements rather than simply being a hotel and transfer booking service. Once we finalised the itinerary, all of the arrangements were taken care of and the execution of our trip was smooth the whole way through. The trip exceeded my already high expectations. I recommend Audley to anyone planning a trip to Patagonia and we will certainly be using them again in future as there is still so much of Chile and Argentina left to see.

Date of experience : February 03, 2024

Hi Chris, Thank you so much for taking the time to leave these lovely words about Audley. We are so glad that you felt your trip was so specialised and it included a range of things you wanted to see and other things you hadn't even considered seeing! This sounds like such a special trip and we are so honoured we got to work with you to plan and book it. We will pass these kind words on to Anna and the ground team as it is much appreciated. We hope to plan another adventure with you to Chile and Argentina, as well as helping you explore the rest of the world! Many thanks, Audley Travel UK

We were mislead

I was willing to pay what I thought was a very high price because I was celebrating my eightieth birthday and the ads promised trips tailored to our specific interests and planned by experts. Our specialist assured us that all of our guides were Spanish civil war experts (my main interest in the trip), that we would have english speaking drivers on transfers and long drives between cities and that every detail would be taken care of so that the usual hassles of travel would be avoided. We were grossly mislead. Not only were the guides not experts none of them had been informed of our specific interests. They were all very professional and were embarrassed by not being prepared to meet our needs. Finally in Barcelona, our last stop, we found our own guide and had a wonderfully informative half day tour of civil war sites. For the first week of the trip our drivers could speak no english. Our local representative mixed up times and pickup spots and then blamed us although we followed our printed instruction exactly. To their credit Audley investigated, apologized and returned a small portion of our cost, about the best they could do to make up for a disappointing two weeks.

Date of experience : October 07, 2023

Dear Mervin, Thank you for taking the time to share your feedback with us, and once again we sincerely apologize for the negative experience you had on your trip to Spain with us. As the Client Experience Representatives you spoke to explained, your Country Specialist did plan and book an itinerary incorporating your request to focus on both Spanish Civil War and Judaic history. We deeply regret that mistakes made by our supplier in Spain during your travel time prevented you from getting the experience you paid for, and had such a negative impact on your 80th birthday celebration. We are gratified to hear that your experience with our Client Experience team was more positive. If there is anything else we can help you with please don't hesitate to reach out. Kind Regards Audley Travel USA

Mexico trip

A wonderful trip to Mexico organised at short notice by Audley who managed to fit in all the sights we wanted to see in a tight schedule. Great choice of hotels and recommended restaurants as well. Phoebe was friendly, responsive and helpful through the booking process as well as during our travel.

Date of experience : January 14, 2024

Hi PP, Thank you so much for taking the time to leave such a lovely review. We are so glad that your trip to Mexico was such a success and so glad you were able to see everything you wanted in a short space of time! We will pass on your kind words on to Phoebe and the team. Many thanks, Audley Travel UK

Had a great holiday

Had a great holiday. Many thanks to Joshua, Mat and everyone else involved at Audley for being there and being so helpful at every stage; before, during and after the trip.

Hi Kevin, Thank you for taking the time to leave these kind words. We are so glad you had such a fantastic holiday and were so supported throughout the entirety of the process. We will pass these lovely words onto Joshua, Mat and the rest of the team! We look forward to booking more adventures with you soon! Many thanks, Audley Travel UK

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Audley Travel   Reviews

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Reviews 4.8.

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we returned last week from 3 weeks in…

we returned last week from 3 weeks in Zambia and South Africa ,although an expensive holiday the accomodations were terrific and everything went smoothly despite 6 flights in total . Every meet and greet were waiting as was the taxis etc ..a 1st class service organised by andrew garlick at Audley. the last word kithara safari was out of this world and so was the waterberry lodge experience in Zambia

Date of experience : 01 March 2024

Reply from Audley Travel

Hi Paul, Thank you for leaving such a lovely review. We are so pleased that your trip to Zambia and South Africa was such a success. We are glad you were so impressed with the first class service provided by Audley and pleased you were so thrilled with what sounds like a once-in-a-lifetime holiday! We will pass your kind words to Andrew and the team! We hope to plan many more adventures together soon! Many thanks, Audley Travel UK

Amazing service

Just returned from an amazing month in East Asia. From start to finish, the quality of activities, guides and in-country service was 5 star. Our specialist was knowledgeable, receptive and happy to accommodate any changes to our itinerary, ensuring we experienced a good mixture of city and rural life whilst not missing the country’s cultural highlights. We wouldn’t hesitate to recommend Audley Travel; not the cheapest option but worth every penny. Currently discussing next years trip!

Date of experience : 22 February 2024

Quality and Care

We have just come back from a two week holiday of a lifetime - in the southern states of America - planned as a treat for my 91 year old mother! Audley Travel gave us a travel experience I have never had in all of my 70 years! From the initial suggested itinerary, to the communication from start to finish, and the attention to detail in every aspect of our holiday, we felt looked after. 'Quality and care' are two words I'd use as an overall description. And their pricing was surprisingly less than I had anticipated, having conducted my research beforehand. It was a holiday of a lifetime that lived up to expectations. I cannot recommend Audley Travel too highly.

Date of experience : 04 March 2024

South Africa

We have just returned from an amazing holiday in South Africa, our third trip with Audley. Such a beautiful country! Our Travel Specialist, Robyn Hutchons, did a superb job to ensure we had the perfect itinerary. The accommodation and travel arrangements were ideal and her attention to detail was meticulous. We can highly recommend Audley Travel.

Date of experience : 16 March 2024

Hi Angela, Thank you for taking the time to leave this kind review. We are so pleased that you had such a fantastic trip to South Africa and your expectations were exceeded! We are glad Robyn planned a custom itinerary that suited you perfectly and the arrangements all ran smoothly. We will pass your kind words on to Robyn and the team! We look forward to planning many more holidays with you in the near future! Many thanks, Audley Travel UK

Detailed planning and excellent execution

Undertook a trip to Vietnam and Cambodia in March 2024. Audley had helped us with a trip to India in 2019 and this was handled very well in all aspects. This new trip was well planned with lots of relevant information provided to us. Unfortunately due to a missing bag and poor service from the Sheraton Hotel in Frankfurt on our way to Vietnam, we had to shorten our trip to Vietnam by 4 days. Christian LeFort, our Audley contact, and the Audley Help Desk team went into action and were able to rejig our itinerary to cope with the sudden change. Christian was extremely helpful and this helped to reduce the stress we were feeling as a result of the last minute changes. Christian deserves the highest compliments for his quick reaction to our plight. The trip went well after the unfortunate start. We were met at airports etc as planned for transfers. Tours were good. Hotels were excellent. We must mention the Jaya House River Park in Siem Reap, Cambodia. Excellent service levels. Room, facilities and food excellent. World class. I highly recommend Audley as a travel company. Expensive but you get what you pay for. Excellent service at all times.

Date of experience : 12 March 2024

Hi Rodney, Thank you so much for taking the time to tell us about your experience with Audley. We are very sorry to hear about the missing bag and poor service from the hotel which lead to your trip being shortened. We are so pleased that you felt looked after by Christian and he was able to help the rest of your trip run as smoothly as possible. The trip sounds amazing and we are so glad the hotel, food and culture was everything you had wanted! We hope you got to enjoy the rest of your days in Vietnam and Cambodia despite the unfortunate start. We will be sure to pass these highest compliments onto Christian and the team and thank them for their efforts in making your trip so special! We hope to plan a third adventure with you soon! Many thanks, Audley Travel UK

Trip to Hong Kong, Thailand and Singapore

We have just returned from a trip to Hong Kong , Thailand and Singapore . Shannon Winzar helped us put our trip together and made a number of recommendations as to where to stay including visiting Singapore on our return leg which was something we hadn’t considered and turned out to be a great experience . She also recommended the Pimalai resort on the island of Koh Lantra which has to rate as simply the best resort we have ever visited.We were delighted with all aspects of our trip and glad we had Shannon to advise, her first hand experience made all the difference. We have now travelled 3 times with Audley and would recommend them for their insider knowledge , attention to detail and personable staff.

Date of experience : 25 March 2024

Hi Frank, Thank you for taking the time to leave this lovely review. We are glad Shannon helped you make the most of your trip and you had such a great experience in Singapore. We are so pleased that you are so outstanded with Audley and have been so thrilled with 3 trips already! This sounds like a fantastic trip, and we will pass on your recommendations for the Pimalai Resort. We will pass your kind words onto Shannon and the team. We hope to book many more trips together in the future! Many thanks, Audley Travel UK

Lagos trip organised by Lyta at Audley Travel

I have just returned from a great holiday at Casa Mae in Lagos Portugal. It was organised by Lyta from Audley Travel. I told her that I wanted to go to a small but upmarket hotel. She suggested Casa Mae which she had visited. It was a great suggestion. It is a really nice modern hotel set in the grounds of a small estate in the centre of Lagos. It has a nice restaurant and there are numerous other restaurants in the town centre which is only a few hundred yards away. The Spa facilities are a bit small and limited but the rest of the hotel is very peaceful and relaxing. Audley organised the transport with a car collecting me from the airport and and taking me directly to the hotel about an hours drive.It collected me at the end. It made the journey really easy. Lyta was very knowledgeable about the area and suggested lots of things to do. The staff in the hotel were great .They worked together as a really good team. When I was leaving one of the staff told me it was an amazing place to work with a great team and an “ awesome” boss! I would strongly recommend Audley and Casa Mae.

Date of experience : 14 March 2024

The planning for our trip was flawless

The planning for our trip was flawless. Drivers were always on time and uniformly helpful. Hotels were unique--not the usual chains--always lovely and well located. Guides were beyond amazing--knowledgable about history, architecture and art as well as warm and engaging. I can't say enough about Audley's travel services. This was our 6th trip with them and we are already planning another.

Date of experience : 07 March 2024

Hi Lisa, Thank you so much for taking the time to share these kind words with us. We are so happy to hear that Corinne was able to plan yet another flawless trip for you and your husband! We have already shared your kind words with Corinne and her manager, and will be passing along your praise of your guides to our partners in Spain. You are in good hands for your upcoming trip to Croatia, and we look forward to continuing to help you plan amazing adventures around the world! Best wishes Audley Travel US

Costa Rica holiday

We chose to go to Audley again after they organised a great trip for us to the US 4 years ago. Will began with a chat with us to get a good idea of what sort of holiday we were looking for and then he put together a perfect trip for us in Costa Rica. The team has excellent insider knowledge of the places we visited and of the hotels and they gave us hints and tips, including restaurant recommendations and ideas of what to pack, to get the best out of our stay. Will was easy to contact when we needed to. The webinar chat before going away was also useful. Once there, the accommodation was generally as was described, although some exceeded our expectations. All guides and drivers were excellent and we appreciated one or two little surprising extras thrown in by Audley once we arrived. A memorable holiday - thank you.

Date of experience : 05 March 2024

Hi Customer, Thank you so much for taking the time to leave this review. We are so pleased that your first trip with us went successfully that you wanted to book with us again! We are even more pleased that your expectations were met and you were so well looked after by Will. The trip sounds amazing and we are glad that the insider knowledge was so useful throughout your trip. We will pass your kind words onto Will and the ground team. We hope to plan a third adventure with you soon! Many thanks, Audley Travel UK

Adventures in South Africa

We have just returned from a fabulous holiday in South Africa. We wanted to make the most of our two weeks and were recommended to talk to Audley Travel by a friend. I’m so glad we did as the service and response from Audley has been excellent. Andy Freeman listened to what we wanted and put together a tour that exceeded our expectations. The experiences and accommodation were all super. Everything went to plan and we had a great time. Definitely will be recommending Audley in the future.

Hi Julie, Thank you so much for taking the time to leave this lovely review. We are so pleased that you had such an incredible trip that exceeded any previous expectations. It is so lovely to hear that you were impressed with not only the holiday, but the service you received from Andy as well. We will be sure to pass your kind words onto Andy and the team. We hope to plan many more adventures with you in the future! Many thanks, Audley Travel UK

Audley is the BEST!

Audley was very detailed and helpful from beginning to end going above and beyond the call of duty. I truly appreciate this as it was my first time making such a huge travel.

Date of experience : 09 March 2024

Hi Kamille, Thank you so much for taking the time to share these kind words with us. We are so happy to hear that Thora was so helpful in making your first big trip a success! We have already shared your kind words with Thora and her manager. We look forward to helping you plan your next grand adventure! Kind regards, Audley Travel USA

Outstanding and attentive service.

The attentiveness and attention to detail of Audley and their representatives was outstanding! My family and I were confident that we were armed with all the information we needed for our complex multi hop trip. I also found the 24x7 Audley duty manager service very helpful and reassuring. In short…brilliant!

Hi Ash, Thank you for taking the time to leave this lovely review. We are so pleased to hear that your itinerary was perfectly curated to what you wanted to do, and you felt Andy had given you all the information necessary to make the most out of your trip. It is great to hear how reassured you were by the Duty Office always being available incase anything went wrong beyond office hours! We will pass your kind words onto Andy and the team. We hope to plan many more exciting adventures together soon! Many thanks, Audley Travel UK

Audley-excellent as ever

The itinerary suggested by Audley demonstrated expert knowledge of the country The arrangements[ eg the booking of flights and hotels] ran like clockwork. This was entirely consistent with the service which we have received from Audley on previous occasions. We have total trust in the professionalism and integrity

Date of experience : 20 February 2024

A first class customer experience

This was the first time that we had used a travel company for our holiday and we are just so pleased that we chose Audley Travel. They were absolutely superb throughout. Our itinerary was put together by an in country specialist and our trip was tailor made to suit our holiday requirements. Communication throughout was prompt, their App so user friendly and the whole holiday ran so smoothly for us. Can't thank Anna & The Audley Travel team enough and we will, without doubt, be using them again for our future holidays.

Date of experience : 21 March 2024

Hi CollectPlus Customer, Thank you so much for taking the time to leave this lovely review. It is so nice to hear about the great experience you had with us! We are so pleased to hear how smoothly your trip ran and that you felt so supported by Anna throughout the whole process of booking your trip and travelling. We will pass your kind words onto Anna and the team! We look forward to planning many more adventures together soon! Many thanks, Audley Travel UK

Excellent experience

We chose Audley because my husband uses a wheelchair and we wanted to be sure everything was right for him. Audley were excellent, all travel arrangements and hotels were accessible and of a high standard. Jindy, our assigned rep, kept in touch and made sure any hiccups were sorted promptly. We'd definitely use them again

Date of experience : 31 January 2024

Hi Hilary, Thank you for taking the time to write this lovely review. We are so pleased that you had such a positive experience with Audley and that we were able to create a customised itinerary to accommodate your husband needs. It is so great to hear how smoothly the trip ran and how supported you felt throughout. We will pass your kind words onto Jindy and the ground team. We look forward to planning many more adventures together soon! Many thanks, Audley Travel UK

Emily Norman was a brilliant specialist…

Emily Norman was a brilliant specialist to chat with about our honeymoon to French Polynesia; she listened to all of our wish list items and even included things we wouldn’t have thought of otherwise! The only reason we didn’t book with Emily was price related, hence the 4 star review, but I would trust Emily wholeheartedly with the rest of the process had we booked with her.

Date of experience : 15 March 2024

Dear ASMR Alicia Rockall, We wanted to express our sincere gratitude for taking the time to share your positive experience with Emily while planning your honeymoon to French Polynesia. Your feedback is truly valued, and we are delighted to hear that Emily provided you with excellent service. While price played a significant role in your decision not to book with Emily, we fully understand and respect your feedback. Your consideration means a lot to us, and we truly value your trust in Emily and our team. Should you ever reconsider booking with Emily or require assistance with any future travel plans, please do not hesitate to reach out. We are here to assist you every step of the way and ensure a seamless and unforgettable travel experience. Thank you once again for your feedback and for considering Audley Travel. We wish you all the best for your upcoming honeymoon in French Polynesia, and we hope it exceeds all your expectations. Best Wishes Audley Travel

It was great experience.

This was our first experience using a travel agent to plan a trip for us. It was a trip of a lifetime, and we are ready to do more. We went from Perth, Australia on the Indian Pacific Railway to Adelaide. From there we drove the Great Ocean Road through Port Campbell and down to Melbourne. We then flew to Sydney before returning home. Our highlights were Rottness Island, Winery Tour, Kangaroo Island, Grampians National Park, Pinnacle, Mackenzie Falls, Boroka Lookout, Phillip Island Wildlife Expedition (including the Penguin Parade), Lanes and Arcades Tour in Melbourne, and Sydney Harbour Long Lunch Cruise. Anthony was thorough in talking with us about what kinds of excursions and tours we were interested in doing on this trip. He was there to assist us before, during and after this trip.

Date of experience : 16 February 2024

Hi Connie, Thank you so much for taking the time to provide us with this wonderful feedback. We are so happy to hear that Anthony’s thoroughness helped him create a trip of a lifetime for you and your husband! It sounds like you had several incredible experiences while exploring Australia… if you had to choose, what would you say was your favorite excursion? We have already shared your incredibly kind words with Anthony and his manager, and will make sure to share your feedback with our partners in Australia, as well. We look forward to helping you plan your next big adventure! Warm regards, Audley Travel USA

Jason Toms put together a trip of a lifetime…

Jason Toms put together a wonderful trip for my husband and I. Everything went perfectly. Everyday was a highlight. If I could pick one it would be the houseboat in Alleppey. It was a fabulous experience and the food was superb. Overall, there was a nice assortment of different types of accommodations. Our drivers Nagandra and Unni were just wonderful. The pace of the trip worked well for us. It was a great way to see India, we were lucky to be traveling alone, more local people talked to us so that was extra special. You put together a perfect trip for us, Thank you so much!

Hi Melissa, Thank you so much for taking the time to share these kind words with us. We are so happy to hear that Jason helped you and your husband plan the perfect trip to India! We are so glad that your experience was extra special as a result of the interactions you were able to have with the locals. We have already shared your feedback with Jason and his management team, and will be passing along your kind words to our partners in India, so Nagandra and Unni know how much they impacted your trip. We look forward to helping you plan your next grand adventure! Best regards Audley Travel US

Fantastic trip

My wife and I just returned from a fantastic trip to Agra and Rajasthan. Our trip creator, Jason Toms, put together an itinerary nicely balanced between urban and rural experiences. The rural sites allowed us to interact with locals in non commercial settings that weren’t possible in the urban settings. Throughout the process of creating the trip, taking it and upon our return, Jason listened, was very attentive and supportive, and was easily reachable. We can’t thank him enough for our very special trip. This was our second positive experience with an Audley planned trip. The local support and guides helped make the trip a pleasant experience. We look forward to working with Audley again.

Date of experience : 13 March 2024

Hi Chris, Thank you so much for taking the time to share this feedback. We are so happy that to hear that Jason was attentive and supportive during the planning process, and that he was able to create the perfect itinerary for you and your wife! We hope your second trip with us was as fantastic as your first! We have already shared your kind words with Jason and his manager, and will be passing your nice kind words along to our partners in India who helped make your time there so pleasant. We look forward to helping you plan your next big adventure! Best wishes, Audley Travel US

Incredible Mistreatment on Solaris/San Jacinto “Cruise” to Galapagos: February 26 to March 4, 2024

My husband and I paid dearly (more than $16,000) for Audley Travel to book/arrange for us a once-in-a-lifetime trip to the Galapagos. We expected excellence. We received the opposite. Here is the cautionary tale about Audley (the center of greed) and the half-wit thugs who ran the boat. Let it serve as a warning to others to never use Audley for anything and to never arrange any excursion of any length with San Jacinto/Solaris if you care about quality and the kindness or competence of the boat crew.

Date of experience : 26 February 2024

Dear NOTNEEDED Thank you for sharing your experience with us. We understand your disappointment and the high expectations you had for this once-in-a-lifetime journey. We assure you that our team from the US office is actively addressing your concerns and working diligently to rectify the situation. We are committed to resolving this issue and appreciate your patience. Thank you for bringing this to our attention. Best Regards Audley Travel

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Audley, Kuoni or Trailfinders?

Namechangforthisone · 11/02/2024 09:25

Have you used them? Were they good? Did you get the holiday of your dreams? I usually book our holidays online, but next year we are considering a ‘big’ holiday in Asia. There will be lots of internal flights and specialist trips. I could book the trip myself, but because we’ve never done this type of holiday before, I’m considering booking through a specialist travel company. I’ve had my first telephone consultation with Audley and have a meeting with Kuoni and Trailfinders next week. Kuoni have come out best in a recent survey, but they don’t have any prices on their website, so I’ve no idea if they are in the running anyway. Thoughts?

We’ve successfully used Trailfinders a few times and also A&K for a v lux trip but for Asia I’d consider DIY or at least compare the prices.

I used Audley last year for a big Asian holiday. Not cheap at all but they took a huge amount of time to listen to what I wanted, get everything right, adjust things I wasn’t happy with etc. You can also book parts of the trip yourself and get them to do the rest. I didn’t ask anyone else to quote so I don’t have a direct comparison, but I have used trailfinders before and if you are wanting a complete handhold I would say Audley are much better, but therefore cost more.

Audley were amazing when we have to cancel our complicated trip to Oz because of Covid . Full refund, very helpfully managed

Beware. I nearly booked a v.expensive trip with Trailfinders as the price was better than others. Then I realised the small print offered to arrange flights in addition !

Kuoni have been fantastic but not used for a few years as expensive. Used Travelbag for our California road trip last summer and they were great, so helpful (helped on previous bookings that fell through due to Covid) Will be using them again for next years US road trip. Also found Kenwood Travel to be good. Travelbag you can submit an online enquiry form too so don't have to be sat on the phone for ages.

We have used Trailfinders and were very happy with them.

I spoke to Trailfinders about a trip to Asia - 6 weeks, travelling round- but ended up booking everything independently as it was so much cheaper. It was very easy in the end. And because I did my research we found some lovely independent places that I doubt a big travel agency would have on their radar.

We’ve used Kuoni a few times and they’re great. The lack of prices on website is a relatively new thing that does bug me but we’ve used the same lady in store for many years and I just email her and ask for budget ideas and if one I’ve highlighted is silly money she’ll quote that one but suggest I check out another option too

Hi, Great to see some answers and nice to see positive comments about these companies. Ive priced up a few thing like international flights and hotels, but it’s hard to get figures for the internal flights and transfers. The tours that we fancied can be booked directly and aren’t nearly as expensive as I thought they would be. I think I could probably get it for 10-15% lower if I booked myself, but I’m still quite tempted by the ease and guarantee of booking through a company. Does anyone know what sort of cut they get? Anyway, I’ll talk to other agents and will go from there. Thanks

No idea on the cut but definitely with tours I think it’s worth doing, we did an African safari through Kuoni the jeeps they used they guaranteed everyone a window seat, as it was the jeep would have seated 7 or 8 so the max Kuoni would allow was 6 we had 4, this meant plenty of moving around options to get the best view. Some of the jeeps we passed were absolutely crammed full, way over capacity, which was allowed as not on a public highway.

Have used Trailfinders several times and been impressed. You can give them a rough idea, an outline or a fully fleshed out itinerary and they’ll work with it, although we have ended up not booking destinations where they can’t offer much flexibility i.e. they can offer set itineraries only) as I tend to either plan the whole thing myself and then book it through them for the protection or tweak an itinerary someone else has created. For short trips with multiple legs, I can’t recommend them enough as they sort out any flight or hotel changes without fuss, keeping you informed and giving good options. But as a pp says, they don’t offer the full range of accommodation and I wouldn’t feel the need to use them for an extended trip where I had a bit of slack.

Did anyone else read only the title and think this was a baby name thread until they got to 'trailfinders'?

Use Skyscanner app for flights, external and internal. I've booked this sort of holiday myself before and it's fine but suppose it depends if you feel comfortable.

Throwing another one into the mix. Freedom Destinations. We used them for our once in a lifetime Oz trip in 2022. We told them our rough plan, they refined it, advised on what to do and what not to do and booked the international and internal flights. We had one hiccup in Australia, but they sorted it out quickly and to my satisfaction. I would used them again.

I've only ever had good reports about Audley from people I know. We used trailfinders for a big holiday and we were disappointed about how much they wouldn't break down the final figure for us. So, for instance, they wouldn't tell us how much the flights were and kept saying we are not allowed to give you that detail. For that reason we would not use them again

I’ve used trailfinders repeatedly over the years. They have served me so well. So flexible and really listen to what I want. Including several changes to plans often which they accommodate. And in terms of value for money - for decent end accommodation I have calculated I wouldn’t have been able to get the whole trip on my owm fof the overall price charged on multiple occasions. Occasionally I throw in my own accom for a few nights for whatever reason and that works well too. Can’t recommend trailfinders highly enough.

Trailfinders are good but they didn't really listen to my "I like public transport" comment and kept suggesting taxi transfers, it pushes the price stupidly in my opinion, and I like trains even buses. I ended up buying independently

@CircleofWillis 😂 More great feedback. Thanks. I had another look at the plan that Audley drew up for me. Not so sure about a couple of the excursions after reading the trip advisor views. How many times did you tweak your itineraries before booking? The poor rep (whoever that will be) will be sick of me by the time we finally sign on the dotted line. Final question. Why did you choose the company you booked with? Was it just price or did they offer something special? I must admit most of my life decisions have been made on gut feeling, so perhaps I’ll just go with that.

We used Audley last year for a three week trip across Costa Rica they are brilliant we had already booked the flights ourselves and they sorted everything else out for us. We went back and forth lots of times to nail down the details and we didn't book all our tours/days out with them they put them in as our leisure days but provided so much information on activities we could do ourselves and also all the places to go to eat have coffee etc ouside the hotels/lodges. We had a set budget and they worked really well within this when we said we wanted a larger car they would look at tweaking something else on the holiday to accommodate. When we priced it independently (we have always booked holidays independently ourselves) yes we could have done it cheaper ourselves but the difference wasn't huge and we felt really looked after. And on the excursions we were the same a few we were not keen on so they offered alternatives.

CircleofWillis · 13/02/2024 07:11

Thanks @toasty1

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Audley were great. Spoke to a named person (and always the same person every time) and got a completely personalised trip. They were also a big help with visa applications for a tricky country. I'd definitely use them again.

Our honeymoon with Kuoni wasn't great. We paid extra for private transfers that didn't materialise and the tour operators in resort weren't interested in resolving the situation. We complained when we got back, and they refunded us the money we'd paid for the private transfers, but nothing else. I wouldn't use them again. It was a once in a lifetime trip with multiple stop offs. They didn't acknowledge and time lost whilst at the resort logging complaints.

We had a quote from Kuoni for our honeymoon; I've only ever heard good things about them. But when it came down to it, the prices for what were the same hotels and flights as we could buy elsewhere were eye watering. I know you're paying for customer service and added extras, but as this was a fairly simple beach holiday, we just couldn't justify it. The example pp have of safari trucks though does seem great. And if you've not done this sort of trip before and it's a biggie, the peace of mind and customer service could make it worth it.

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