cheapest travel agent in nz

Best-Rated Travel Agents

Compare travel agents in New Zealand at Canstar Blue. YOU Travel, Eco Travels, Helloworld Travel, Orbit World Travel, House of Travel, Flight Centre and XTravel were compared on Overall Satisfaction, Communication & Advice, Level of Knowledge, Friendliness of Agent and Price of Trip.

See our Ratings Methodology .

Most Satisfied Customers | YOU Travel

YOU Travel is just the ticket for Kiwi travellers, earning top 5-Star ratings across five out of six categories and taking home Canstar Blue’s 2024 Award for Most Satisfied Customers | Travel Agents.

How we rate travel agents

Our review compares travel agents on customer satisfaction, so you can discover what other Kiwis think about our compared travel agents before you go ahead and book a holiday or trip. Think of it like asking hundreds of your friends and family which travel agents they recommend!

How many Kiwis do we survey for our ratings?

Canstar Blue surveyed 1007 Kiwis who had used a travel agent/agency to book a trip within the last two years and asked for their feedback on the travel agent/agency they used.

• The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics .

What criteria are used to rate travel agencies?

Respondents rate their satisfaction with their travel agent from zero to ten , where zero is extremely dissatisfied and ten is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:

• Overall satisfaction: measures consumer satisfaction with a travel agent brand as an individual score NOT a combined total of all criteria.
• Communication & Advice: the travel agent provides clear and concise advice throughout the booking process, and is readily available to answer any questions.
• Level of Knowledge: the travel agent displays a thorough knowledge of the destinations and travel options available to customers.
• Friendliness of Agent: the customer service provided by the travel agent is attentive and friendly.
• Price of Trip: the cost of the accommodation and travel purchased delivers value and is appropriate to the standard of holiday chosen.

How do we determine the winner?

The winning brand is the one that receives the highest Overall Satisfaction rating once all the scores from the Overall Satisfaction criteria are combined and averaged.

• Overall Satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
• The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Which travel agency brands do we rate?

Brands must have received at least 30 responses to be included , so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

Eco Travels

Helloworld travel, orbit travel, house of travel, flight centre.

Find more information on our Most Satisfied Customer methodology .

Best travel agencies in New Zealand

Ratings results.

YOU Travel is the clear winner of this year’s Most Satisfied Customers | Travel Agents award. Earning perfect 5-Star ratings across all categories, YOU Travel is also the only brand to earn 5-Stars in any category. Congratulations to the team at You Travel, for such an outstanding result.

Editor’s Notes

YOU Travel is a part of the First Travel Group, New Zealand’s leading independent travel alliance . Boasting 30 Kiwi owned and operated stores across New Zealand, YOU Travel is one of the country’s oldest retail travel brands.

YOU Travel specialises in premium cruise packages, as well as unique travel destinations around the globe. It also offers an extensive corporate service.

For more details on YOU Travel’s range of travel packages and destinations, check out the company’s website .

Eco Travels takes out second place on our ratings table, earning an impressive 4-Star rating for Overall Satisfaction. The brand earns further 4-Stars in every other category except for Communication & Advice, for which it earns 3-Stars.

Eco Travel has been providing New Zealanders with great overseas experiences for over 14 years, and offers a seamless and convenient platform to book flights, hotels and other travel services.

Eco Travels allows customers to personalise their travel plans, by allowing them to book hotels, cabs and flights individually. For those who prefer the convenience of a packaged experience, Eco Travels is in the process of offering organised tours and trips.

Helloworld Travel’s customers are obviously very happy with the level of value and customer service delivered by their choice travel agency brand. Helloworld Travel earns 4-Star ratings in all of the five award categories, including Overall Satisfaction.

Helloworld Travel is an Australian-based travel company that operates over 30 stores across New Zealand. Helloworld Travel offers flights, hotels and accommodation, as well as cruises and holiday packages. Its expert travel professionals are available either online or instore to help you organise and book your travel or holiday plans.

Orbit Travel is the third and final brand on this year’s ratings table to take out a 4-Star rating for Overall Satisfaction. The brand clearly impresses its customers, as it earns a clean sweep of 4-Star ratings across all our award categories.

Kiwi-owned Orbit Travel markets itself as a travel company for businesses, and is best suited to those making group bookings. Orbit Travel is an All-of-Government (AoG) travel management supplier. The brand has a strong commitment to sustainability, as it works in partnership with its AoG clients to achieve economic, social and environmental sustainability.

Orbit Travel features an online booking platform, Orbit Online, which is designed to simplify business travel. Orbit Online is also available as an app for most devices.

The winner of last year’s Canstar Blue Travel Agents award, House of Travel earns a 3-Star rating for Overall Satisfaction. It scores 3-Stars in two other categories: Communication & Advice and Price of Trip. The brand performs well in the remaining two categories, earning respectable 4-Star ratings.

House of Travel is one of the country’s most recognisable travel agency brands. It combines a comprehensive online presence with over 60 owner-operated offices and 300 specialist consultants across the country.

House of Travel offers travel services from cheap flights through to package deals and cruises. It also offers a free video service, Face2Face, allowing you to talk to a travel consultant and plan your next holiday via a video call, from the comfort of your home.

While Flight Centre doesn’t manage to earn a top rating from its customers, it scores a sweep of 3-Star ratings across three categories, which signifies a strong level of consumer satisfaction. The brand scores particularly well for Level of Knowledge and Friendliness of Agent, for which it earns 4-Stars.

Flight Centre is an Australian travel agency that has grown into a global brand. In New Zealand it operates over 25 stores nationwide. Through its website and high-street locations, Flight Centre sells a complete range of holiday products, including cheap flights and hotel deals, package holidays, tours and cruises.

Rounding out our ratings is XTravel, which earns a 3-Star rating for Overall Satisfaction. It’s collection of 3-Star ratings across all but one category indicates that XTravel’s customers are satisfied with its service. The travel agency earns one 4-Star rating, for the Price of Trip.

Based in Central Otago, XTravel has been operating since 2016. XTravel provides travel services for both business and pleasure, with an emphasis on snow and cruise options. For extra peace of mind, the travel agency offers a full 24-hour support service.

Other travel agencies

Not all travel agencies in the market qualify for our ratings (based on minimum survey sample size), but that doesn’t mean they’re not worth considering. Here are some more travel agencies to check out before booking a trip.

MANN Travel

Travel associates.

MANN Travel is an Auckland-based travel agency that offers deals on flights, hotels and accommodation domestically and internationally. MANN Travel focuses on delivering great customer support and provides 24/7 support for travellers.

Travel Associates has seven boutique agencies across the country. Travel Associates provides bespoke travel plans, tailoring each trip to its customer’s needs.

Webjet’s NZ site is designed specifically for New Zealand travellers, and although it doesn’t operate bricks-and-mortar stores, it has a 24/7 helpline manned by experienced travel professionals to help with any problems and to answer queries.

Choosing the Right Travel Agency For You

A holiday is often a trip into the unknown. Indeed, over two-thirds of travellers in our survey (67%) say they always prefer to explore a new holiday destination.

But even if you know where you’re going, there should be no unknowns about your flight and accommodation details.

That’s why great communication and advice from a travel expert is the most important aspect of booking any trip, whether to a domestic destination or abroad.

In this year’s award ratings, over a third of travellers (35%) cite Communication & Advice as the biggest factor influencing their satisfaction with the travel agency they used.

And the importance of experience and knowledge extends even further. For Level of Knowledge (28%) rates well above the price paid for the trip, which was the most important factor for just 15% of respondents.

Overall, here’s how the Kiwi travellers in our research rate the different factors affecting their choice of travel agents:

• Communication & Advice: 35%
• Level of Knowledge: 28%
• Friendliness of Agent: 21%
• Price of Trip: 15%

About the editor of this page

This report was written by Canstar Content Producer, Caitlin Bingham. Caitlin is an experienced writer whose passion for creativity led her to study communication and journalism. She began her career freelancing as a content writer, before joining the Canstar team.

More Information

Further 2024 research results, type of travel, contact with travel agent, travel agency use, frequency of international travel, preferred choice of accommodation, favourite travel destinations, international travel usually for, usual time (nz) of travel, reasons for using a travel agent.

Knowledge of destination: 48%

Package deals: 45%

It feels safer: 44%

Travel inspiration/ideas: 43%

Better price: 42%

Prefer to deal with ‘real people’: 30%

Too busy/cannot be bothered doing it themselves: 19%

Holiday priorities

Relaxing on an island or at a resort: 32%

Eating and drinking new things: 25%

Exploring museums and heritage sites: 17%

Outdoor adventure activities: 15%

Key statistics:

Took an overseas experience (OE) when younger: 70%

Prefer to travel somewhere never been before: 67%

An OE is a rite of passage for Kiwis: 39%

Prefer to return to somewhere visited before: 33%

About this research

Canstar Blue surveyed 5108 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers who used a travel agent/agency to book a trip within the last two years, in this case, 1007 New Zealanders. Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criterion.

Previous award winners

The past winners from Canstar Blue’s Travel Agents ratings:

• 2023: House of Travel
• 2020: House of Travel
• 2019: Helloworld

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The 5 best online travel agencies in New Zealand

Best online travel agency for business travel, 1. travelperk: the one agency for all your business travel needs.

• Extensive inventory of travel services
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• Integrated travel policy & approval flows
• Centralized invoicing
• Easy & real-time expense reports
• Carbon offsetting with GreenPerk
• 24/7 customer support with a 15s target
• Integration with 3rd party tools , such as expense management or HR software like Expensify and BambooHR

Start saving money on business travel for your company today!

Best online travel agencies for leisure travel, 2. house of travel: best for last-minute cruise deals.

• Free video consultant service so you can better plan your holiday with the tour operators
• Treat your children to unforgettable Pacific, North and South Islands, and other destination cruises during school holidays
• Easy access to information through their mobile app

3. Hello World: great deals on flights and cruises to various destinations worldwide

• Partnership with Flybuys to let you earn Flybuys points on your travel booking
• Accredited travel planners and advisors guide on travel planning
• Travel Insurance: Secure comprehensive Allianz and Cover-More Travel Insurance coverage for a worry-free journey
• Flexible payment options

4. Haka Tours: enjoy New Zealand's finest group tours tailored to your preferences

• Small group tours for an intimate travel experience with a maximum of 16 people
• Swap or tour cancellation at no cost up to 60 days before your journey begins
• 100% Kiwi: Benefit from the local expertise of New Zealand travel guides. They promise a purpose-led Kiwi experience, ensuring you truly connect with the land and culture

5. Flight Centre: a dedicated travel agent with comprehensive travel services

• Comprehensive travel services, including flight bookings, accommodations, holidays, cruises, tours, and insurance
• Presence in multiple countries as they’re part of the Flight Centre Travel Group (FCTG)
• With more than 450 stores and 3,500+ Travel Experts worldwide, Flight Centre tour company provides personalized guidance and support

Enjoy New Zealand with the best travel agencies by your side

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Top 10 Best Travel Agents Near Auckland, Auckland

1 .  STA Travel Queen St

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“Don't get me wrong, my travel agent was super nice and friendly and was really great to chat to...”   more

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“We are visiting Auckland for a week and asked our concierge for a touring company recommendation to see Hobbiton and the glow worm caves. Auckland & Beyond was highly recommended. We…”   more

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7 .  Helloworld Ponsonby

8 .  Travel 2000

9 .  Nippon Travel Agency

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"Went here to book our holiday to the US and the guy (not sure if I can name people on here) was very helpful and had been to two of the places we were visiting, so he had some good tips. He managed to get us flights for almost $600 cheaper than if we were to book them ourselves which is always good! The hotel he got us is right where we want to be and once again, at a discounted price. He answered all my questions via email within a few minutes to a couple hours, so we got everything sorted pretty quickly. I have nothing negative to say really. If good service and a well priced holiday is your thing, might pay to give them a visit. Will definitely use this travel agency again."

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An hour ago

Shelley Watkinson @ Wellington, you are my shining beacon. Thank you for sorting our complicated Canada trip and always being so patient and committed. Could not have done this without you. Thanks for saving me from several heart attacks! 💖🇨🇦💖 Alex & Liv

4.7  |  1,516 reviews

14 hours ago

I enjoyed the program a lot. Made a lot of friends who have same interesting with me. Through teaching healthcate, I learnd a lot from the children I taught. I am moved by the children from their response. I would like to join the porgram again in the future

4.7  |  116 reviews

Great service at pick up, comprehensive walk through of vehicle prior to departure, vehicle well prepared an clean. vehicle performed beyond expectation for our 10 day trip, comfortable and well appointed, thoroughly recommended.

4.6  |  796 reviews

We had a lovely couple come house sit for us. They were everything we had wanted to come look after the house, dog and cat.

4.2  |  3,161 reviews

User interface of web portal is very clear and friendly. Very easy to find my desired car with detailed specifications. Customer team is responsive and proactive. I was fully explained for my booking status and got the answers very soon.

4.6  |  7,649 reviews

Shuttle arrived very quickly after the initial booking. The whole process of handing over the car was fast and efficient and the return process was also done professionally. The return shuttle again offered quick service which saw me arrive in plenty of time for my flight. Having collected the car initially, I was aware of where to return it so the whole process went smoothly.

4.3  |  9,699 reviews

13 Apr 2024

Simple and quick

4.4  |  12 reviews

Updated 12 Apr 2024

In my experience, it’s easy to write a great review when everything has gone exactly to plan. The true character of a person shows through when things go wrong. Unfortunately for us, the hotel we booked was unable to guarantee being open or fully functional on our limited travel availability. Jeremie was extremely supportive with our concerns, and despite having spent a lot of time organising the holiday, arranged a full refund of monies paid on deposits within 2 days of our decision to cancel. Jeremie kept us fully informed throughout the process, and was professional at all times. Based on my experience, I would give Jeremie a 100% recommendation, and would have no hesitation on using his services in the future.

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Planning any type of travel can be overwhelming, which is why it’s beneficial to have an experienced professional by your side. Through this service, you can count on me to guide you in every step of the process.

From flights to hotels and everything in between, I’m here to help you plan your next trip.

We have dealt with Antony Myers several times over the years.

We have just reconnected with Antony after a long break with no travelling due to Covid. We have booked a 8 day trip to Fiji and a 9 night cruise around South Australia.

We are delighted Antony is very organised, efficient, and knowledgeable in the travel industry. Nothing is ever a problem.

We highly recommend Antony as a Travel Broker and will be using him again soon.

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I have worked with Antony in a professional and personal capacity. From sending students in overseas trips to personal family holidays. In all respects, Antony was always so receptive to our travel briefs and amenable to any changes that occurred during the process. Would recommend him to any one with travel needs.

Absolutely recommend Antony Myers for any travel bookings as always felt he adds so much value to our trips. He listens, is an excellent communicator, makes great suggestions and is extremely quick and thorough. Not to mention a fantastic sense of humour! Easy to use even if I am in Wellington and he is based in Auckland - my preference as always feel looked after.

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At World Travellers Christchurch City, our Travel Advisors are mobile so we come to you or meet you at a convenient place that suits you. We cover the wider Christchurch and Canterbury area as well as Nelson and Tasman.  Just contact us to make an appointment. You'll enjoy your trip even more knowing that we'll be right there with you.  Travel with peace of mind - you and your family deserve it.

Want to join World Travellers as a Travel Broker?  More and more experienced travel consultants are making the move to independence and self employment by creating their own travel brokering business.  If this sounds like you, we can offer a positive environment that encourages participation, a work-life balance and strong sense of belonging and support.  For a confidential chat you're invited to contact our MD, Larry Lumsden on [email protected] .  We look forward to hearing from you.

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By booking with us you will receive: The best & most current advice about health requirements for flights and entry to international destinations Flight connections that allow sensible transition between flights The certainty of having a "travel buddy" on tap for advice, we're at the end of the phone/email Assured assistance when flights are rescheduled or distrupted, sorting out any consequential knock-on impacts Getting the latest inputs and advice from our international suppliers Being offered the best options in terms of availability, pricing and value Our support to manage all aspects of your travel experience - flights, accommodation, insurance, excursions, health tests, documentation etc.

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Welcome to Planet Earth Travel. We started from humble beginnings as Philippines Travel Limited, established in 1995 by Edith and Bob Carpenter. We are independently owned and 100% New Zealand owned & operated. We are a fully bonded member of TAANZ and an IATA Accredited Travel Agency, so you know you are not on your own when you book with us.

We have always been a specialist in travel to the Philippines, but we aren’t limited in the holidays we can create. We are able to help you plan your next trip to almost anywhere in the world. We offer a range of tours, airfares, pilgrimages, cruises, accommodation, travel insurance, transfers and activities.

I have been booking with Planet Earth Travel since they started for 23 years, they are very attentive and they follow what schedule I really want, especially when my family of 11 came over. I’m so pleased with their service. Thank you Mareng Edith, Ninong Bob and staff. “I Salute you all” That’s why I highly recommend Planet Travel as always.

Highly recommended travel agent. She accommodated me on a Sunday evening, in the middle of the night (11:40 pm) to be exact! Thank you so much ate Cora. You have been such a great help to me. Thank you for always booking me the cheapest and most affordable flights.

Edith is a woman of true integrity and humility and this is reflective in her role as planet earth travel seriously shes on to it with anything travel offers the lowest fares and the best options efficient and prompt flexible and reliable never to be questioned very grateful to be the winner of a competition draw ticket to manila which only enriched and strengthen family relationships and i say all this as one very satisfied frequent travelling family who utilizes Edith’s services now you had the rest go to the best …PLANET EARTH TRAVEL 4LIFE ..MABUHAY

Planet Earth Travel is one of the best travel agencies in New Zealand. I have been a long time customer with Planet Earth since 2006. I love how the company is not just a travel agency but it is also very family orientated and they deal with customers as friends. Not only are Edith and the team very welcoming but they are very knowledgeable and informative with whatever plans you may have. I have booked with Planet Earth when we first went to Europe and because of their service it made my holiday much more secure and a very enjoyable experience. I always book with them whenever I go to the Philippines as the knowledge and advice they provide is outstanding. They make you feel important and will go out of their way to prioritise you and your family to have the best holiday experience from the beginning to the end. They are also very helpful whenever you are booking for somebody from the Philippines to come to New Zealand. I recommend Planet Earth to everybody.

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Travel 101: Booking Direct Vs. Online Travel Agents Vs. Travel Agents

Nz pocket guide is 10 years old. thank you for trusting us with your trip for over a decade, should you book direct, book online or book through a travel agent.

Planning a trip is a huge task! With so many different ways to book transport, activities and accommodation, it’s not always clear where you are getting the best deals or what’s going to be the easiest. We’ll go through the pros and cons of booking direct, booking with online travel agents and booking with travel agents in this guide.

While booking direct might be cheaper than booking with an online travel guide, you may find it’s harder to cancel and get your money back if things don’t go to plan. What’s more, you might even want to consider using a travel agent if the word “planning” scares you. Whatever booking method you prefer, we will tell you a few tips about each in the conclusion at the bottom of this article so be sure to scroll all the way down!

To help you save more money on your travels, be sure to check out the 11 Ways to Save Money and Stretch Those Dollars Further .

Booking Accommodation, Transport and Activities

These are the three main aspects of your travel that you will have to book. We’ll go through the pro and cons of booking direct, booking with an online travel agent, and booking with a travel agent below. Before that, see our tips for each type of travel booking in the following articles.

• Accommodation: What are the Best Websites to Book Hostels in New Zealand?
• Flights: How to Book a Cheap Flight to New Zealand
• Transport Around New Zealand: What You Need to Know About Booking Transport in New Zealand
• Activities: The Essential Guide to Booking Activities in New Zealand .

Booking Direct: The Pros and the Cons

With any travel company, whether it’s airlines, buses, car rentals, activities or accommodation, you have the option to book direct. In most case, you can book directly online. But because this is New Zealand and it can sometimes be a bit behind the times, in some small instances, you may have to book over the phone, by email or at their office.

What We Like About Booking Direct

Booking direct means the money you are paying for the service is going straight to the company. They get the reward for giving you the experience, as they don’t have to pay commission to travel agents. It helps support the business and gives you good karma.

You usually get the cheapest deals when booking direct! Without the middleman, which is the travel agent, there is no commission to be paid therefore they don’t have to raise their prices to make sure they are making a profit. If you do find a deal cheaper elsewhere, however, then it’s as simple as contacting the company directly and seeing if they will match the price. In most cases, they will.

In the case of airlines and some accommodation, they will give you better seats or rooms than they have listed with travel agents or online travel agents. They usually save the best services for direct bookings.

Making changes to your booking is more likely to be straightforward when booking direct than when having to go through an agent.

Because you are in charge of your own itinerary, you’re more likely to stick to your budget, rather than being tempted by add-ons that travel agents suggest.

What We Don’t Like About Booking Direct

This involves a lot of planning on your part. You have to take the time to do price comparisons on websites that links directly to several direct airlines (as well as online agents) for example, contact the companies and make your bookings. Make sure your itinerary all adds up and you don’t plan things on the wrong days or the wrong times!

In many cases, the cancellation policies with companies are pretty strict meaning you may not get a full refund if you cancel.

Booking with an Online Travel Agent

Online travel agents, or OTAs, are the websites you use to compare prices of flights, activities and accommodation. Think Booking.com and Hostelworld for accommodation, Viator , Tripadvisor and Tour Radar for activities and tours and more agent suggestions provided by meta-search engines like Skyscanner, for instance. You can find more details of using OTAs for accommodation in What are the Best Websites to Book Hostels in New Zealand?

What We Like About Online Travel Agents

They are at your fingertips! OTAs are so easy to use and can be accessed whenever it suits you. We all know how the Internet works – it’s just crazily convenient.

They do the comparisons for you. You can get an idea of what accommodation or flights suit your budget when they are compiled in a list together.

Once you have used them once, it’s easy to just use the same account to book activities and accommodation all over the country.

Online booking agents have more relaxed cancellation policies. To be listed on their websites, travel companies must adhere to their terms and conditions which usually involves cancellation policies with full refunds. This means you are not committed to staying in a specific accommodation or doing an activity. You can be more flexible.

Sometimes, these websites are the only places to book travel. Take Airbnb, for instance. You usually cannot find the spare rooms of locals listed anywhere else. Take a look at Everything You Need to Know About Airbnb in New Zealand .

Online Travel Agents often have reviews and ratings, which are more likely to be trustworthy compared to the positive ones used to advertise on the travel company’s own website.

What We Don’t Like About Online Travel Agents

They are not always the cheapest. You can sometimes find cheaper when booking direct. Some OTAs may involve extra fees to book with them.

The rooms or seats listed on OTAs are not necessarily the best ones.

Some booking sites can be misleading when saying there are “only two beds left” in an accommodation. What it really means is there are only two beds that can be booked through that specific website. You may still be able to book directly.

Most OTAs are based overseas, which means your money is going out on New Zealand and can have a negative impact on small New Zealand businesses.

Booking with a Travel Agent: The Pros and the Cons

Travel agents are companies who plan and book your travel for you. They can be travel agents from your home country or ones with offices in New Zealand. Think STA, Flight Centre, Student Flights, etc. Many hostels across the country also have travel desks which are travel agents.

What We Like About Travel Agents

They organise your itinerary for you. This takes the stress out of planning your travels.

Travel agents have often done free trips for activities so they can recommend them to you. This can be a good thing, but remember that the free trips they experience may be slightly different from the paying customer experience.

Some travel agents can offer good combination deals.

They can help you with the nitty-gritty of visas, and other things that you might not have thought about when planning your trip.

You only have to speak to one person. If there are any changes, then the travel agent can make those changes on your behalf.

What We Don’t Like About Travel Agents

Booking with an agent can be a little pricier considering they are paid commission from the travel products they sell, plus the service of planning the trip and booking for you. This is where it is important to use comparison websites to make sure you get a good deal as prices wildly vary from one agent to the other.

Like OTAs, many of the travel agent companies are overseas companies meaning the money is going out of the New Zealand economy. Try using travel desks of hostels or New Zealand-based agents for more ethical travel.

Travel agents may be less flexible with your itinerary, only able to offer you the specific products they sell.

They often are unable to match prices (or particularly cheap prices) due to not making enough commission.

Overseas travel agents have been known to charge outrageous prices to customers who don’t know any better until they land in New Zealand and see much cheaper deals. By then, it’s too late.

In Conclusion…

Choose a booking method which best suits you. If you are hopeless at organisation and are a complete newbie to travelling, then you might want to use a travel agent. Using a travel agent based in New Zealand is where you will find better travel agent deals.

On the other hand, if you prefer to be in charge of your own itinerary and budget, then we suggest using a mix of online booking agents and booking direct. You can use online booking websites as a tool to compare the prices of flights and deals. Once you have found a deal that you like, visit the direct website of the travel company and see if the price matches the deal and book! If the price doesn’t match, then it’s usually as simple as contacting the company directly and they will match the price.

For more advice on getting the best deals for travel, take a look at How to Book a Cheap Flight to New Zealand .

More About Travel Bookings in New Zealand

• BBH, YHA, BASE or NOMADS: What is the Best Hostel Network?
• Flight to New Zealand: Return Vs. Open Return Vs. One Way
• 30 Tips for Backpacking in New Zealand

The information in this guide has been compiled from our extensive research, travel and experiences across New Zealand and the South Pacific, accumulated over more than a decade of numerous visits to each destination. Additional sources for this guide include the following:

• Tourism New Zealand (General travel advice - Updated [2024])
• Immigration New Zealand (Visa and immigration advice - Updated [2024])
• New Zealand Customs Service (Customs and Biosecurity - Updated [2024])
• New Zealand Traveller Declaration (NZTD online platform - Updated [2024])
• Tiaki Promise (Care for people place and culture - Updated [2024])
• Safe Travel (NZ travel advisories - Updated [2024])
• Stats NZ (Statistics and travel data - Updated [2024])
• Waka Kotahi NZ Transport Agency (Road and transport tips - Updated [2024])
• DriveSafe (Road safety - Updated [2024])
• Council websites and freedom camping maps (Local travel advice region by region - Updated [2024])
• AdventureSmart (Know before you go - Update [2024])

Our editorial standards : At NZ Pocket Guide, we uphold strict editorial standards to ensure accurate and quality content.

About The Author

This article has been reviewed and approved by Robin, who is the co-founder of NZ Pocket Guide. With more than 15 years of experience in the New Zealand tourism industry, Robin has co-founded three influential tourism businesses and five additional travel guides for South Pacific nations. He is an expert in New Zealand travel and has tested over 600 activities and 300+ accommodations across the country.

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