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Corporate Travel Management, Business Travel Services & Solutions

Modern corporate travel management for the fast-changing travel landscape

Manage risk. Support traveler wellbeing. Plan for the future. How can Egencia™ help you modernize your corporate travel program?

The only proven global B2B travel tech platform

Egencia is always working to deliver travelers, travel managers, and travel arrangers unrivaled choice, value, and experience, with the powerful backing of Amex GBT.

We’re in a league of our own

Our platform can be optimized for all types of users, in companies big or small.

Tech is in our DNA   We originated in the labs of global tech giants and now we are a part of the most valuable B2B travel solution in the world.

AI-driven insights   Our AI delivers custom user experiences that add value to your company’s travel program.

Suite of APIs   Amex GBT Egencia’s open API platform gives you the ability to build robust integrations that help you automate, connect and simplify your travel and expense management.

Unbeatable travel content We lead the industry with over 290 global airlines and 650,000 lodging partners.

Industry-first NDC capabilities Amex GBT Egencia is the first to offer new distribution capabilities to our clients. 

Amex GBT Egencia Preferred Rates  We offer the best value for business travel with access to special discounted air fares.

The unique content from Amex GBT Egencia provides unrivaled choice and value for air, hotel, car and rail.

Our technology-driven customer service and commitment to excellence puts Amex GBT Egencia on another level.

Industry leader in service Our platform and services are consistently rated above 95% satisfaction by customers.

Best-in-class traveler support We provide services to over 2 million travelers in over 60 countries.

Globally proven Amex GBT Egencia proudly supports over 9,000 companies of all sizes around the world.

Constant innovation We consistently deliver enhancements and innovation across our online and offline services.

Smartest shopping experience Our technology provides the smartest, quickest shopping experience to give the best routes and rates based on user preferences.

Proven optimization Our AI and machine learning delivers the best experience and enhancements for savings, traveler wellbeing and sustainability.

We lead the industry in innovation, with data insights from 100s of millions of transactions every year.

The world's business travel platform

• Companies of all sizes in more than 60 countries trust Amex GBT Egencia to modernize their corporate travel programs
• We deliver simple, consumer-like business travel that users love and fast, knowledgeable support for unexpected moments
• With a globally consistent platform and skilled travel program management, rest assured your travel program is optimized to manage risk while maximizing ROI

Ready to update your travel program?

If now is the time to redesign your corporate travel program to manage risk, support traveler wellbeing and monitor your travel spend, this toolkit can help.

Amex GBT Egencia helps you stay connected

14 million business trips were made with Amex GBT Egencia last year. As your travel management company, we’ll be with you every step of the way.

Managing travel risk

Travel risk management has never been more important. Find out how you can manage risk, deliver duty of care and make your business travelers feel secure.

• A comprehensive and quickly adaptable business travel policy is crucial. Use this free guide to help you create a travel policy that adapts to your needs.
• Make traveler wellbeing a priority. Inform, alert and assist them in real-time via the mobile app and online booking tool
• Reduce risk by improving travel policy compliance

Putting traveler wellbeing first

You want employees to feel fully supported from the time they book until they return home. Amex GBT Egencia travel experts are ready to assist.

• Learn how you can enhance your duty of care policies for travelers
• Travel booking is only one part of the equation. Traveler safety is the other. Use this pre-travel safety checklist as a guide
• Learn how Amex GBT Egencia simplifies hotel bookings for travelers .
• Put your travelers in the driver’s seat and take advantage of our fleet of 5 million car rental options worldwide

Savings and ROI

Even as the travel industry changes, businesses still need to make strategic decisions based on cost and ROI. Amex GBT Egencia can help you boost your bottom line.

• Gain insights, identify savings and optimize travel spend in real-time with Amex GBT Egencia Analytics Studio
• Find out how Umpqua Bank maximized their business travel ROI with Amex GBT Egencia
• Amex GBT Egencia travel services can help simplify expense management . Easily track travel expenses that reflect spending with personal or corporate credit cards
• 19 ways our travel management solutions can help you save time and money

Amex GBT Egencia empowers over 2 million business travelers to get the most out of their business travel. Shouldn’t you be one of them?

Amex GBT Egencia’s G2 Winter 2024 Awards

Are you considering a return to business travel.

Amex GBT Egencia partners with Festive Road to offer a permissible travel framework to evaluate an organization’s overall readiness to travel based on corporate, individual and government regulations.

Are you an Amex GBT Egencia travel customer?

I'm a business traveler, i manage travel, recommended for you.

Request a demo to see what Amex GBT Egencia travel management solutions can do for you.

Already a customer? Contact Amex GBT Egencia customer service .

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Book business travel - Now with GBT

When you book a business trip with or without a hotel, you must do so through American Express Global Business Travel (GBT), which is the university's procured travel agency. The easiest way to book your business trip is via the self-booking system Neo.

Got questions about your travels?

Contact our travel coordinator for support in the self-booking portal at  [email protected] .

If you have any questions, feel free to have a look at our FAQ where we have the most common questions answered.

See our FAQ

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The Business Travel Account with Virtual Payments

Introducing virtual accounts for the reality of travel., how do you keep control of travel spending as corporate travel continues to change.

With constant change in the corporate travel industry, and the evolving needs of business travelers, containing and managing travel spending is difficult. The Business Travel Account with Virtual Payments offers a solution - allowing you to centralize more types of spending for more types of business travelers.

More options, more control. A quick look at how it works.

Book Travel as Usual for Air and Rail:

Use a Virtual Account Number (VAN) that sits with your Travel Management Company (TMC) to pay for air and rail.

Now you can also pay for Hotel and Low-Cost Carrier Airlines:

Use a Dynamic VAN including start and end-dates for each transaction for hotel and low-cost air carrier reservations.

Centralized Bill:

Get one monthly statement for all Business Travel Account transactions, so you can track and conveniently pay for air, rail, hotel and low-cost-carriers ‡ .

EReconcile Transactions:

Use this single statement, data from client-defined fields for each transaction as well as improved data files and reconciliation tools to quickly allocate charges.

In the end, you capture more of your spending in a centralized account, so you have the ability to control more of your travel expenses.

*Currently, to use BTA with Virtual Payments for hotel and low cost carrier airline bookings, a third party service provider, with whom your TMC has a separate agreement, is required to automate the distribution of virtual account numbers. American Express has chosen to work with Conferma, an unaffiliated third party, to provide virtual account number services in connection with BTA with Virtual Payments

Features & Benefits

Centralize more spending into a single account.

Set parameters around time, cost, and suppliers for employee travel to help control costs and reduce non-compliant spend.

Simplify reconciliation

Consolidate booking and reconciliation into a single platform with one monthly payment. 

Improve the traveler experience

Get up to 55 cash flow days 1 by centralising all travel bookings into one payment to American Express.

Travel With More Confidence

Earn accelerated On Business Points on your British Airways flights with the British Airways American Express Business Travel Account.

‡BENEFIT TERMS

♦AMEX Assurance Disclosure

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• Services and Tools for Travelers
• Business Travel Management (BTM)

Offline Reservations

Travelers can make bookings online or by phone. Our experienced bilingual travel counselors make reservations in compliance with your travel policies.

Online Reservations

We provide profile management tool “CONNECT”. Travelers create and update their profiles directly by accessing this tool. The centrally managed profile will be used for both international and domestic online reservations.

Travelers can use “GetThere” for direct booking of international arrangements such as air, hotels, and rental cars 24 hours a day, 365 days a year.

Domestic Online Reservation Function "Shuccho Navi" provides access to Express Yoyaku (EX-IC Service), e5489 Corporate Service, Business Ekinet (coming soon), Japan Airlines, All Nippon Airways, Star Flyer, Skymark, AIRDO, Jalan Corporate Service, Best Reserve Yado Plaza's corporate web services. You can download the information you have reserved and arranged through Shuccho Navi in CSV format. The information includes ticket amount, date of use, origin and destination, name of the business traveler, and department to which the business traveler belongs, etc., so it is possible to grasp the results under various conditions, such as by department. (Please contact us for conditions for using each content.)

Our in-house dedicated team of experienced travel counselors will take care of any emergencies outside of business hours. With this emergency support team, we provide travel support service 24 hours a day, 365 days a year in Japanese and English.

We provide extra business travel related services such as arranging visas from Japan, application of passports (Japanese only) as well as special support for VIPs.

With TripCase, you can confirm booking data and real-time itinerary updates in your mobile terminals. Check-in will be easy with e-ticket data in the app. You can share your trip with others.

With the combination of travel data and GPS function, our travel disruption and risk management platform enables your risk management teams to proactively monitor travel plans, quickly identify and have two-way communication with travelers globally using the smart phone app.

It is not easy to arrange insurance individually for each trip. We recommend comprehensive corporate insurance to make it easy for you to manage and settle.