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GO Voyages   Recensioni

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Recensioni 4,5.

47.077 in totale

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Non mi aspettavo questo tipo di…

Non mi aspettavo questo tipo di trattamento e comprensione. Grazie per l'aiuto

Data dell'esperienza : 10 novembre 2021

Risposta di GO Voyages

Cher Zakaria, Nous sommes ravis de lire que notre membre de l'équipe du service client Govoyages a été utile et que nous avons répondu à vos attentes. Il nous fera plaisir de répondre à nouveau à vos besoins de voyage à l'avenir. Avec nos remerciements, Équipe du service client

Io non sono per niente soddisfatto ho…

Io non sono per niente soddisfatto ho fatto un biglietto e dopo 2 ore mi sono accorto del errore sulla dta di ritorno e ho fatto richiesta per cambiare giorno e sto aspettando ancora risposta sono già al 6 giorno di attest non ho stante loro c'è scritto che la risposta e entro le 48h

Data dell'esperienza : 05 luglio 2023

Gentile Jack, Mi dispiace molto sapere della sua recente esperienza, che certamente non soddisfa la qualità del servizio che ci sforziamo di offrire ai nostri stimati clienti. Il suo feedback è molto apprezzato e ci aiuterà a capire come e dove possiamo migliorare. Per quanto riguarda la sua richiesta, la invitiamo a controllare la sua e-mail (e la cartella dello spam) poiché abbiamo aperto un caso con ulteriori informazioni. Cordiali saluti, Il Servizio Clienti

Je suis très content une excellente…

Je suis très content une excellente équipe top go voyage 🥰

Data dell'esperienza : 11 novembre 2021

Cher Matar, Nous sommes ravis de lire que nos membres du personnel de Govoyages ont fourni un service rapide et efficace. Merci d'avoir choisi Govoyages comme votre fournisseur de voyages préféré. Meilleures salutations, Équipe du service client

Molto gentile e molto disponibile!

Molto gentile e molto disponibile!! Complimenti, servizio eccezionale!

Data dell'esperienza : 01 dicembre 2019

Grazie molto gentile

Data dell'esperienza : 21 dicembre 2022

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travel. Sincerely, Customer Care team

Sono malonesti

Una compagnia inaffidabile, ho comprato un biglietto per bordeaux e c'era una scala a Londra e non mi avvertono che ci vuole il visto quindi mi fanno passare per imbarquare , mi dicono che di transit ,quindi ho perso l'aerio ,chiamo go voyage tre volte per chiedere aiuto , uno mi dici di andare alla polizia per scaricarsi di me e mi scacca il telefono , il secondo mi chiede se ho bisogno di un ambulanza , nemmeno hanno pensato di rimborsarmi. Quindi sono inaffidabili

Data dell'esperienza : 07 novembre 2022

Gentile Reine, Mi dispiace molto sapere della sua recente esperienza, che certamente non soddisfa la qualità del servizio che ci sforziamo di offrire ai nostri stimati clienti. Il suo feedback è molto apprezzato e ci aiuterà a capire come e dove possiamo migliorare. Per quanto riguarda la sua richiesta, la invitiamo a controllare la sua e-mail (e la cartella dello spam) poiché abbiamo aperto un caso con ulteriori informazioni. Cordiali saluti, Il Servizio Clienti

Merci ba ahamet

Data dell'esperienza : 23 agosto 2023

professionalità e cortesia

Un fine settimana rilassante in un ambiente pulito con personale gentile e disponibile.

Data dell'esperienza : 11 aprile 2014

Bravissima 💓

Data dell'esperienza : 30 dicembre 2023

Thank you very much for your positive review! We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future. Best regards, Customer Care team

E stato facile prenotare con vuoi

Data dell'esperienza : 19 gennaio 2021

TRES NETTE CLAIRE ET PRECISE

Data dell'esperienza : 18 dicembre 2021

Gentile Hanaa, Vorremmo ringraziarla per aver trovato il tempo di scrivere questa recensione. Ogni singolo commento come questo fa molto per aiutarci! Siamo molto grati per i clienti come lei e speriamo che rimanga con noi per molti anni a venire! Cordiali saluti, Il Servizio Clienti

tres cordiale

Data dell'esperienza : 11 aprile 2022

Gentile Moschea, Vorremmo ringraziarla per aver trovato il tempo di scrivere questa recensione. Ogni singolo commento come questo fa molto per aiutarci! Siamo molto grati per i clienti come lei e speriamo che rimanga con noi per molti anni a venire! Cordiali saluti, Il Servizio Clienti

Sono contento

Data dell'esperienza : 10 agosto 2018

Esperienza da incubo

Continuano a portarmi via soldi dalla carta di credito prepagata. Agenzia da denunciare. Per un biglietto invertito per sbaglio da parte mia.sono stato abbandonato a me stesso. E in più mi hanno preso i soldi due volte. Sia da loro che dalla compagnia royal Air maroc. Ora non mi resta che fare rinuncia alla polizia postale. Agenzia da evitare.e da sconsigliare. Per quanto mi riguarda e stata un'esperienza da incubo.

Data dell'esperienza : 09 giugno 2022

Gentile Mohamed, Mi dispiace molto sapere della sua recente esperienza, che certamente non soddisfa la qualità del servizio che ci sforziamo di offrire ai nostri stimati clienti. Il suo feedback è molto apprezzato e ci aiuterà a capire come e dove possiamo migliorare. Per quanto riguarda la sua richiesta, la invitiamo a controllare la sua e-mail (e la cartella dello spam) poiché abbiamo aperto un caso con ulteriori informazioni. Cordiali saluti, Il Servizio Clienti

Alla rincorsa del rimborso. Mai più govoyage

Dopo aver effettuato una domanda di rimborso il 30 dicembre 2021 ho ricevuto solo dopo 3 mesi l'email di conferma del pagamento di quest'ultimo entro 7 o 10 giorni. É passato un mese e non ho ricevuto nulla se non 200 euro da parte della compagnia air Caraibes. Allora che ne mancano ancora 1220 da parte di govoyage. Impossibile comunicare con voi se non tramite chat robot insopportabili e inutili e gli operatori contattati settimanalmente, ogni volta informazioni diverse ma senza risolvere il problema. Troppi facile prendere i soldi e poi non ridarli quando si é anche stipulato un asicurazione per tutelarsi. Vergogna.

Data dell'esperienza : 12 aprile 2022

Gentile Valentina, Mi dispiace molto sapere della sua recente esperienza, che certamente non soddisfa la qualità del servizio che ci sforziamo di offrire ai nostri stimati clienti. Il suo feedback è molto apprezzato e ci aiuterà a capire come e dove possiamo migliorare. Cordiali saluti, Il Servizio Client

Buonasera sono il signor Divine Ako…

Buonasera sono il signor Divine Ako Ekokobey,sono a richiedere copia del biglietto del volo at-95 3 del 13 3 2021 in partenza da Bologna per Casablanca numero di prenotazione 6993 334122 in quanto la compagnia aerea Air royal Marocco mi ha richiesto copia del biglietto per ottenere il rimborso in quanto il volo è stato annullato. Chiedo altresì che possiate indicarmi un'email della azienda go voyage ho un numero di telefono di riferimento,Oh tutt'al più poter inviare copia del suddetto biglietto alla alla mia email già in vostro possesso.

Data dell'esperienza : 03 marzo 2021

Chère voyageuse, cher voyageur, Nous sommes actuellement confrontés à un nombre élevé de demandes de renseignements en raison de l'actualité liée à la COVID-19. Compte tenu de ces circonstances extraordinaires, nos équipes travaillent maintenant d'arrache-pied pour aider les voyageurs dont le départ est immédiat. Par conséquent, nous ne sommes malheureusement pas en mesure d'offrir un service d'assistance à la clientèle sur cette plate-forme pour le moment. Nous vous invitons à consulter notre page d'assistance spéciale sur notre Centre d'aide en ligne [https://www.govoyages.com/service-client/#/alerts/coronavirus] où vous trouverez des informations détaillées ainsi que les coordonnées de contact et un service de tchat en direct. Nous vous remercions sincèrement de votre compréhension en ces temps sans précédent. Merci de votre patience.

La mia valutazione è de 2

Data dell'esperienza : 25 gennaio 2024

Gentile Mamadou, Mi dispiace molto sapere della sua recente esperienza, che certamente non soddisfa la qualità del servizio che ci sforziamo di offrire ai nostri stimati clienti. Il suo feedback è molto apprezzato e ci aiuterà a capire come e dove possiamo migliorare. Per quanto riguarda la sua richiesta, la invitiamo a controllare la sua e-mail (e la cartella dello spam) poiché abbiamo aperto un caso con ulteriori informazioni. Cordiali saluti, Ahmed Il Servizio Clienti

Viaggio annullato dalla compagnia aerea…

Viaggio annullato dalla compagnia aerea rimborso da quasi un anno che aspetto ancora niente ladri .

Data dell'esperienza : 16 novembre 2020

Chère voyageuse, cher voyageur, Nous sommes actuellement confrontés à un nombre élevé de demandes de renseignements en raison de la COVID-19. Compte tenu de ces circonstances extraordinaires, nos équipes travaillent maintenant d'arrache-pied pour aider les voyageurs dont le départ est immédiat. Par conséquent, nous ne sommes malheureusement pas en mesure d'offrir un service d'assistance à la clientèle sur cette plate-forme pour le moment. Nous remercions tous les voyageurs qui doivent voyager dans plus de 7 jours de bien vouloir patienter avant de nous contacter afin que nous puissions concentrer tous nos efforts pour aider les passagers dont le départ est imminent. Soyez assurés que nous faisons tout notre possible pour que vous receviez tous l'assistance qui vous est due. Pour ce faire, dans le cadre de cette situation exceptionnelle, nous sommes obligés de prioriser les demandes en fonction de la date de départ. Si vous voyagez dans les 7 prochains jours, nous vous invitons à consulter notre page d'assistance spéciale sur notre Centre d'aide en ligne [http://www.govoyages.com/service-client/#/alerts/coronavirus] où vous trouverez des informations détaillées ainsi que les coordonnées de contact et un service de tchat en direct. Nous vous remercions sincèrement de votre compréhension en ces temps sans précédent. Merci de votre patience.

Nule nulle nulle

Data dell'esperienza : 31 luglio 2019

Bonjour Ibtissem, Nous vous remercions pour votre message et regrettons que vous ne soyez satisfait par votre expérience auprès de notre agence. Nous allons prendre contact avec vous par mail dans les prochaines heures. Merci Margot - Service client

Need further assistance?

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Where to find us

Check our Telepass Point , Telepass Store , Telepass Centro Servizi , Punto Blu , Banks and Post Offices pages to find out what you can do in each of these locations. Select a category below to find the closest service point.

Vuoi sostituire il dispositivo con uno nuovo in un ENI Station? Scarica qui il modulo delega .

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Get in touch

Call Telepass Customer Care from Monday to Friday , 9 am to 5:30 pm on the following toll-free number:

800 269 269

If you’e calling from outside Italy, call us on +39 069 71 66 630

Need help with something specific?

Request assistance for anything you need.

GO Voyages   Reviews

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Reviews 4.5.

47,077 total

Most relevant

Bravo adnane

Date of experience : March 29, 2024

Reply from GO Voyages

Thank you very much for your positive review! We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future. Best regards, Customer Care team

The service was excellent

The service was excellent, Sarah was very helpful, she did a great job by helping me.

Date of experience : March 10, 2024

The persons I spoke to on the Phone are…

The persons I spoke to on the Phone are very helpful and competent

Date of experience : March 18, 2024

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travel. Sincerely, Customer Care team

This company is totally a scam

This company is totally a scam. When I tried to unsubscribe my prime I discovered that I had to call. During the call I had to insist to unsubscribe and when I made it they hold me on the phone for 8 minutes.

Date of experience : March 12, 2024

Hi Iris, We are truly sorry that your experience with customer service was less than ideal. The way the interaction was handled does not align with our quality standards, which is something we take seriously. We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled. As soon as we have an answer, we will notify you by email at the address used to make your purchase. We appreciate your patience and understanding during this time. Sincerely, John Customer Care Team

Merci Mr So Ausman

Our sincere thanks for your positive words and feedback. As a valued customer, we look forward to serving you again. Best regards, Customer Care team

Thanks to Ayat

Thanks to Ayat, very happy to talk with her and understand what I need

Date of experience : March 16, 2024

Hassane, thanks for your help ⭐️

Thank you for your positive feedback and for taking the time to post it! We are delighted that you had a great experience and look forward to being of service to you again in the future. Best regards, Customer Care team

Diof très bon agent

I didn't wait too much to speak

I didn't wait too much to speak, the person was nice!

Date of experience : March 19, 2024

Perfect welcome

Perfect welcome. My contact KANE was very professional and made me an interesting promotional offeron the PRIME subscription.

Date of experience : March 22, 2024

Je suis contente de l’interlocuteur.

Je suis contente de l’interlocuteur. Mohamed DANE

Date of experience : March 13, 2024

Very efficient and polite employee from Go Voyages (Muhammad)…

The employee from Go Voyages (Muhammad) was very polite and very efficient !

Super très content

Date of experience : March 28, 2024

my issue was resolved

Date of experience : March 23, 2024

Merci à Moussa du SAV

Merci à Moussa du SAV. Au top il a répondu à toutes mes question!

My host was fast

My host was fast, helpful and friendly. Thanks to him

Date of experience : March 26, 2024

problem solved

In french will be better for french people , easy response.

Rachida was very helpful. She answered me quickly.

Low-cost , and fait résolution , the hôtesse are kind

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Custom Fireplace Contractors & Installers in Elektrostal'

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GO Voyages   Reviews

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Reviews 4.5.

47,077 total

Most relevant

many thanks and somme suggestions

I thank the assistance of your collaborator on the phone. Very useful ! However, I find very confused the information about different prices for flight reservation (reduced, standard, etc.) because it's no clear that choising a reduction mode you're subscribing at he same time an annual Prime free trial. I think it's not very correct towards users from my point of view. So I would suggest you to clarify a little more the implications of different price choix. Thank you very much in adavance !

Date of experience : 30 March 2024

Reply from GO Voyages

Our sincere thanks for your positive words and feedback. As a valued customer, we look forward to serving you again. Best regards, Customer Care team

hi , i call to cancel my subscription but Btissam explain me clearly the interest in keeping The GO Prime subscription . She convinced me .Thanks to her for the explanations .

Date of experience : 27 March 2024

Great line support

I had a line support from Mrs Aissatou Sabaly about subscription renewal. She was very helpful in details and very clear and concise. Great support. Thanks to her professionalism. MB

Date of experience : 26 March 2024

Thank you very much for your positive review! We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future. Best regards, Customer Care team

Go Voyage Prime

We've cancelled our subscription to Go Prime (ref 14936775290) because we're not going to go on another trip this year. But next year if we travel again more than one time, we will be happy to subscribe to this service again. Also, the Customer Support agent was very helpful so thank you for that!

Date of experience : 20 March 2024

Invoicing system is not working properly it’s really difficult to get invoices on due time it needs several calls to get results months later

Hi Touhami, We are truly sorry that your experience with customer service was less than ideal. The way the interaction was handled does not align with our quality standards, which is something we take seriously. We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled. As soon as we have an answer, we will notify you by email at the address used to make your purchase. We appreciate your patience and understanding during this time. Sincerely, Payal Customer Care Team

Finding a low cost flight

Finding a low cost flight, the after sale support and although not easily found means of modifying my reservation less than 24hs. after purchase. not having succeeded using your bot, the aid of someone who was very patient proved useful

Date of experience : 17 March 2024

Thank you for your positive feedback and for taking the time to post it! We are delighted that you had a great experience and look forward to being of service to you again in the future. Best regards, Customer Care team

What a fantastic exchange

My expérience was great because the agent i met ondine was very helpful and patient.He made me feel confortable and solved my problem nicely.

Date of experience : 22 March 2024

Thanks Go voyages Prime Team

Ghita is an excellent host. She solved quickly my issue (ref 12817051852). I am totally satisfied from go voyages prime service team and recommend them!

Date of experience : 19 March 2024

Thank you Abdlhakim !

I recently had the pleasure of engaging with Govoyages and wanted to share my positive experience. From start to finish, the service provided by their team was exceptional. The adviser I worked with, Abdlhakim, was incredibly helpful and knowledgeable. Their guidance made the process smooth and stress-free. Thank you!"

Date of experience : 13 March 2024

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travel. Sincerely, Customer Care team

the agents was very pleasent and available and also efficient by phone…

the agents is very pleasent by phone and he make immediatly to change my flight

The assistance is top notch (Go Voyages Prime)

The assistance is top notch. I wanted to change the date of my flight, but there was a bug on the site. The agent, Tidiane BA, was very professional and patient in helping me. Thank you again.

The agent Jasmine Mohamed was precise…

The agent Jasmine Mohamed was precise and effective with my request.

Date of experience : 28 March 2024

The flight was canceled and i have…

The flight was canceled and i have never been refunded despite several calla to Go voyage

Hi Ousmane, We are truly sorry that your experience with customer service was less than ideal. The way the interaction was handled does not align with our quality standards, which is something we take seriously. We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled. As soon as we have an answer, we will notify you by email at the address used to make your purchase. We appreciate your patience and understanding during this time. Sincerely, Payal Customer Care Team

The best customer service I could ever imagine, thanks from the heart

I can’t believe what this company and customer service just did for me, the agent was so cool and professional and understanding and she supported me during all the process, she was really patient with me and guided me through each step, I can’t thank her enough and from now on I will think of using go voyage whenever I get to travel or book a hotel because it feels so secure and customer service is very helpful.

Date of experience : 29 March 2024

Jamil is very nice advisor

Jamil is very nice advisor! I found the solution to the problem thank you!

Thanks from your service

Thanks from your service, specially from Fidy Ndiaye

Moussa was very clear and convence me…

Moussa was very clear and convence me to have a prime account. He is very helpful.

The advisor who named Sidy Ndiaye was…

The advisor who named Sidy Ndiaye was really professional and listen to my demand really attentively it was really appreciable thank you for this.

Date of experience : 18 March 2024

Flexible option

Hello, I want to express my disappointment regarding the Flexible option. Unfortunately, it allows only one change and isn't free. However, I greatly appreciate the professionalism, attention, and attentive service of agent AYAT. Thank you.

Cancelling the Prime test period

Good application but I am really not happy about the complexity to cancel the renewal of the Prime account. Why only in english the evening? Why the operator is insisting to stay connected to the account? Why I haven't found a way to cancel it by mail?

Date of experience : 11 March 2024

Hi Aurore, We are truly sorry that your experience with customer service was less than ideal. The way the interaction was handled does not align with our quality standards, which is something we take seriously. We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled. As soon as we have an answer, we will notify you by email at the address used to make your purchase. We appreciate your patience and understanding during this time. Sincerely, John Customer Care Team

Voyage Hotel Megapolis

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VOYAGE HOTEL MEGAPOLIS - Reviews (Moscow, Russia)