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Berlin Tourist Info Centres Flyer advertising, promotional commercials and floor graphics

Berlin tourist info centres.

For visitors to the city, our Berlin Tourist Info Centres offer a first stop for expert and comprehensive advice on how to enjoy Germany’s capital to the full – a service attracting over 1,400,000 customers every year. 

Our Berlin Tourist Info Centres can be found at prime tourist hotspots in the city – from Tegel BER, the Central Station (Hauptbahnhof) to the Brandenburg Gate. At these locations, we are optimally positioned to advise Berlin visitors and book their event tickets, hotel accommodation and city and boat tours.  You too can leverage our strong visitor numbers and frequent customer contact for yourself.

• Werben Sie an unseren zwei wichtigen Ankommerstandorten am Hauptbahnhof und am Flughafen BER sowie den zwei zentral gelegenen Tourist Infos im Brandenburger Tor und im Humboldt Forum
• Hohes Gästeaufkommen
• Geschultes und internationales Personal, dass die Berlin Besucher*Innen bei Fragen in diversen Sprachen unterstützt
• Kompetente und professionelle Zusammenarbeit
• Flexible und vielfältige Werbemöglichkeiten
• Internationales Publikum
• Imagevorteil; denn wir sind die offizielle Touristeninformation der Stadt
• Kein Handlingsaufwand; Sie senden uns Ihre Werbemittel und wir erledigen den Rest für Sie

Die Berlin Tourist Infos finden Sie an folgenden Standorten: im Berliner Hauptbahnhof, im Flughafen BER und im Brandenburger Tor sowie im Humboldt Forum.

• HIER finden Sie die Mediadaten 2024.

Hire leaflet holders for your flyers

Present your flyer (in DIN long format) at the prominent leaflet dispensers in our Berlin Tourist Info Centres. These wall-mounted leaflet holders are near the advice counter and in direct view of visitors. In this way, our team in the Centres can directly pass information on your services to interested customers.

Our flyer service is easy to use. You deliver your flyers to our distributor and they arrange the rest. They deliver to the Berlin Tourist Info Centres and check at least once a day that your flyers are properly displayed. If the Centres appear to be running out of your flyer, you are informed in good time to supply additional flyers so they can be continually displayed.

Central Station (Hauptbahnhof), Brandenburg Gate: Fee: €110 per month plus VAT Minimum period: 1 month

BER Airport: Fee: €89 per month plus VAT Minimum period: 1 month

Advertising spot

Present your promotional ad (max. 30 seconds, without sound) on one of our HDTV screens in our Berlin Tourist Info Centres at the Central Station (Hauptbahnhof), Brandenburg Gate, BER Airport. Your advertising spot will be shown six times an hour on screens in direct view of waiting customers. Your promotional ad must be agreed in advance with visitBerlin, and can be on the screens in the Berlin Tourist Info Centres just one hour later.

Fee: €400 per month plus VAT Formats: Pal 16:9, 1920x1080 pixel as a file in MPEG-1, MPEG-2, MPEG-4 or AVI format Production: Advertising partners bear the entire production costs. Minimum screening period: 1 month  

Floor graphics

Floor advertising is an innovative medium for an unusual yet memorable point-of-sale presence. Floor graphics offer eye-catching advertising when people are waiting or walking, since they are placed exactly where potential customers look. By installing your floor graphics in our Berlin Tourist Info Centres in Berlin’s Central Station, the Europa Center or the Brandenburg Gate, you can gain our customers’ attention for your services immediately they walk in, and achieve a strong advertising effect.

Fee: €200 per week / location plus VAT  Production: Advertising partners are responsible for the production and installation costs.

LED Werbeflächen

Counter werbeflächen, premiumfläche am ber.

Beispiel: 01.02.2024 - 31.03.2024 

Ihre personenbezogenen Daten werden im Rahmen dieser Abfrage nicht an Dritte weitergegeben. Bitte beachten Sie unsere Datenschutzerklärung .

Our Berlin Tourist Info Centres

Central Station (Hauptbahnhof) Ground floor, Europa Platz entrance daily 8am–7pm

Brandenburg Gate South gatehouse daily 10am––6pm*

Humboldt Forum Schloßplatz, Berlin Mitte daily 10am––8pm*

Airport BER: Berlin Brandenburg WelcomeCenter Terminal 1, daily 9am–9pm

*Extended opening hours April to October

Just contact us

We are happy to be there for you - please contact:

Marko Schaffer , [email protected], Tel. +49 30 26 47 48 807

Dateien für Sie

• Mediadaten Berlin Tourist Infos 2024 [.pdf 1.94 MB]
• AGB Werbemaßnahmen Berlin Tourist Infos [.pdf 163.14 KB]
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Berlin central station (hbf).

Arrival, departure, and other important tourist information

Berlin Central Station (Hbf) is the capital’s hub for all rail traffic into and out of the city. Here, InterCity and regional trains connect with the local transportation system.

Arrival and departure at Berlin Central Station

For an overview of what you can find, check out the  map of the central station (currently only German). Depending on which part of the city you want to travel to from Berlin Central Station (HBF), you will need either an AB or ABC ticket. For an overview of the fare zones in Berlin, click here . Tickets can be purchased at any of the ticket machines at the central station, or via one of our BVG apps . The Fahrinfo or Jelbi app even allow you to plan your journeys, quickly and easily.

Tourist Info Center

Overwhelmed by all that Berlin has to offer? The Berlin Tourist Info Center can help. It is located on the ground floor of Berlin Central station, near the Europaplatz entrance. Here you can not only pick up a city map and purchase souvenirs, but you can also buy a Berlin WelcomeCard and tickets for public transportation, museums, events, and much more. A multilingual staff is also available to assist you with hotel reservations, tour bookings, and overall expert advice.

Storage Lockers

Don’t want to carry your luggage around with you while you go explore Berlin? Berlin Central Station has lockers in the car park outside the main building in area C on the 1st, 2nd, and 3rd floors. These lockers cost between 4 and 6 Euros per day, depending on their size.

Landmarks around Berlin Central Station

Berlin Central Station is within a 10-minute walk of the government district, where some of Berlin’s most famous sights can be seen. The most well-known of these is likely the Berlin Reichstag, which is the current home of the German parliament and internationally recognized as a symbol of democracy. Other notable sights include the Band des Bundes (the “Federal Ribbon”), which includes the Federal Chancellery, the Paul-Löbe-Haus, and the German parliament’s center for academic services. A few minutes’ walk from there you can also reach the Brandenburg Gate, Bellevue Palace, the Holocaust Memorial, and the House of World Cultures. Should you have any questions, the Berlin Tourist Info Center at Berlin Central Station is a great place to start.

Berlin Tourist Info am Hauptbahnhof

Berlin Tourist Info Centre at the Berlin Central Station

Well-informed.

In the shopping area at the new Berlin Central Station in a good position opposite the DB Information at the entrance Europaplatz you find the Berlin Tourist Info Centre. As soon as you arrive in the city, you can come here to make hotel bookings, get information and buy tickets. The new Berlin Central Station is a fascinating example of contemporary architecture, greeting travellers to the city with a bright and friendly atmosphere and a fantastic choice of shops. Centrally located, it is very close to the government quarter.

Our services for you

Our trained multilingual staff behind the counter will be happy to help you plan your stay in Berlin. We can provide you with information about the latest events, book tickets of your choice and reserve hotel rooms for you and your guests - we are able to present offers from more than 350 hotels and guesthouses in Berlin. Come and visit us. We're here every day to provide you with any advice and support you may need.

• Expert Multilingual Advice
• Berlin WelcomeCard
• Hotel Reservations
• Tickets for Events in Berlin
• Tickets for City Tours, Boat Tours and Museums in Berlin
• Berlin City Map and Guide
• Tickets for Public Transport

Kurz & Knapp

Daily 8 am - 9 pm

Erdgeschoos (level 0)/ Europaplatz 10557 Berlin Germany

Ermäßigungen in der Nähe

• Contrast Contrast

Berlin Welcome Card

Berlin's official tourist card

More than 15m sold tickets

Advantages with the Berlin Welcome Card

Do you want to experience the panoramic view from the TV tower or plan a visit to Berlin’s famous Museum Island? Then we can recommend the Berlin Welcome Card – Berlin’s official tourist ticket. Save time and money!

• Free public transport in Berlin
• Choose from many attractions - savings up to 50%
• Free City Guidebook - including map

Variants & prices of the Berlin Welcome Card

The Berlin Welcome Card is also your ticket for public transport services across the entire city – and if you prefer, also includes Potsdam. Berlin is divided into the fare zones A, B and C for which you will need an appropriate travel ticket to use the public transport service (including bus & rail). Section A comprises the Berlin inner city up to and including the S-Bahn Ring. Section B is located outside the S-Bahn Ring up to the city limits. Section C is the area around Berlin, including the town of Potsdam, the Sachsenhausen Memorial Site and Berlin's BER Airport.

The Berlin Welcome Card is available as:

Berlin's official tourist ticket

Online-Ticket

Book the Berlin Welcome Card Online-Ticket now and print your own ticket comfortably from home. You can directly use it on your arrival day.

Book Online-Ticket

Ticket Voucher

Order the Berlin Welcome Card online as a ticket voucher and exchange it for a valid ticket right after arrival at one of the many selling and redemption points.

Book Ticket Voucher

Shipping Ticket

Order your Berlin Welcome Card as a shipping ticket and we will send it to your home. It comes with our convenient guide and city plan in pocket size.

Book Shipping Ticket

Get price advantages now

with your Berlin Welcome Card

• All online bookable tickets at a glance
• Book conveniently in advance for more fun
• Save now and enjoy your vacation

You can save money with all these discount partners

The Berlin Welcome Card has over 200 sights and attractions as discount partners. The Berlin Welcome Card Museum Island 72hours additionally gives you exclusive access to the five museums on Berlin’s Museum Island.

Our highlights

Olympic Stadium in Berlin

You save 25%

Tierpark Berlin

Berlin Television Tower

museum FLUXUS+

Kaiser Tour Potsdam - town and palace tours

Hans Otto Theater Potsdam

You save 30%

Friedrichstadt-Palast

Wintergarten Varieté

Konzerthaus Berlin

Deutsches Historisches Museum

Museum für Naturkunde (Museum of Natural History)

You save 38%

Deutsches Technikmuseum

You save 37,5%

Berlin on Bike

FREE BERLIN TOURS

you save 27%

Urban Bike Tours

Berliner Republik

Aapka - Indian Restaurant

Curry Wolf - Original Berliner Currywurst

You save 26%

Stern und Kreisschiffahrt

BWSG Berlin

Reederei Bruno Winkler

Schönhausen House and Estate

Frau Tonis Parfum

designer depot

Ampelmann Shop

Original Berlin Walks

Flughafen Tempelhof (Tempelhof Airport)

Berlin City Circle Sightseeing

Waldhochseilgarten Jungfernheide

Air Service Berlin

Berlin WelcomeCard - Basic

• Valid for 72hours or 6 days in Berlin & Potsdam
• Min. 25% discount with over 180 partners
• Ideal if you already have a public transport pass

from € 10.00

Berlin Welcome Card all inclusive

Free entry to many attractions included

Exploring Berlin all-inclusive: experience the best sights in Berlin without having to buy individual tickets. Includes hop-on/hop-off bus tour as well as discounts at many theatres, restaurants, and shops! Also available with unlimited public transport in Berlin Zones ABC.

• Admission to many sights included  - incl. some major Berlin's highlights
• Free map and practical city guidebook  - with lots of tips and information
• Numerous discounts - save money on dining, shopping, and entertainment

Is the Berlin Welcome Card worth it? This is what you can save on a weekend.

We have put together an example of how much you can save over just one weekend in Berlin.   You benefit from discounts of up to 50% at a host of popular sights and attractions. In addition, some partners offer priority admission, saving you waiting times and giving you more time to enjoy your city break.

Public transport tickets

Base Flying

Blue Man Group

Museum Barberini

You could save this much:, check out our answers to faqs, how does the berlin welcome card work.

The Berlin Welcome Card includes a travel ticket for the public transport service (such as bus & rail) and the Berlin Welcome Card guide . The Berlin Welcome Card is available as an online ticket and a hardticket . When purchasing the Welcome Card, each visitor will also receive the practical Berlin Welcome Card guide. One guide is sufficient per group (maximum 4 people), another guide is needed for each additional person.

Upon presentation of the ticket and the guide, visitors will receive the respective discounts & rebates. When purchasing the Berlin Welcome Card including Museum Island, the visitor gets once-daily free access to the museums on Berlin’s Museum Island (special exhibitions are excluded) during the period of validity.

The 48 hours and 72 hours variants have a sliding period of validity. The card is valid for 48 or 72 hours from the moment it is used for the first time (validation). Example: You have a Berlin WelcomeCard for 48 hours. You validate the card on Saturday at 9:30 a.m. The card is then valid until 09:29 on Monday. The 4, 5 & 6 day variant is valid from the first calendar day of use until midnight on the last calendar day. Example: You have a Berlin WelcomeCard for 4 days. You can validate the card on Tuesday at any time. The card is then valid until midnight (midnight) on Friday.

Online tickets do not have to be separately validated before being used for the first time .

Which types of Berlin Welcome Card are there?

The Berlin Welcome Card is available as two ticket types:

Type 1: as a discount card with many discount partners:

• Berlin (tariff zone Berlin AB, valid for one adult and up to 3 children between the ages of 6 and up to and including 14 years old)
• Berlin+Potsdam (tariff zone Berlin ABC, valid for one adult and up to 3 children between the ages of 6 and up to and including 14 years old)
• Berlin Welcome Card Museum Island (tariff zone Berlin AB or Berlin+Potsdam ABC, valid for one adult including free entry into the museums at Museum Island, except for special exhibitions! Children up to and including 14 years old travel free on the ticket).

Type 2: as an all-round carefree pass with more than 30x entry included:

• Berlin Welcome Card all inclusive with and without travel ticket for the tariff zone Berlin ABC (up to 3 children travel free of charge on an adult’s travel ticket) including free entry at more than 30 partners valid for one adult. Children age 3 - 14 need their own WelcomeCard all inclusive for kids.

Important : for journeys from/to Berlin Brandenburg Airport (BER), you will need a Berlin Welcome Card for the zone ABC. Unfortunately, an extension of the Berlin Welcome Card AB to include a connection ticket for tariff zone C is not possible.

Who can you bring along on a Berlin Welcome Card?

Any number of children up to their 6th birthday can travel free with all types of Berlin Welcome Card. What’s more, up to 3 children between the ages of 6 and 14 can also travel free on their parents’ ticket or when accompanying an adult. Prams, luggage and one dog can also travel free of charge. A reduced-fare travel ticket is required for each additional dog. You need an additional bicycle ticket if you want to take your bike.

Where can I buy the Berlin Welcome Card (sales outlets)?

Before your arrival in Berlin As an online ticket, ticket voucher or hardticket in our online shop, or by ringing the Berlin Service Center on: +49 (0)30- 25 00 25

On-site At Berlin tourist information centres,  many Berlin hotels as well as at sales outlets and public transport companies' tickets machines (S-Bahn Berlin GmbH and BVG). You can also get the Berlin Welcome Card directly upon arrival in the arrivals area at the Berlin airports.You can then get the associated guide at the Berlin tourist information centres as well as at BVG and S-Bahn sales outlets.

Which regions are covered by the tariff zones Berlin AB or Berlin ABC?

The sections A and B each cover the actual urban area, whereby the outer limit of section B is largely identical to the city limits. Berlin Brandenburg Airport (BER) is located in tariff zone Berlin C . For this reason, tourists arriving at the Berlin Brandenburg airport BER need the Berlin Welcome Card for the tariff zone ABC in order to have unrestricted use of public transport. Section C extends – measured from the city limits – up to a distance of 10 to 15 km into the surrounding areas. Exceptions here are tourist and special lines and journeys with Deutsche Bahn. Unfortunately, an extension of the Berlin Welcome Card AB to a connection ticket for tariff zone Berlin C is not possible.

Can you travel to Potsdam with the Berlin Welcome Card?

Visitors to Berlin who want to travel to Potsdam or Sachsenhausen need the Berlin Welcome Card for tariff zone ABC in order to use the public transport service without any restrictions. An extension of the Berlin Welcome Card AB to a connection ticket for tariff zone C is unfortunately not possible.

How is the period of validity for the Berlin Welcome Card calculated?

It is possible to validate the card up to 31/12 of the calendar year in which the purchase was made. However, the latest period of validity is up to 02/01 (48-hour ticket) or 03/01 (72-hour ticket) or 03/01 at 12am (4-day ticket) or 04/01 at 12am (5-day ticket) or 05/01 at 12am (6-day ticket) of the following year.

The public transport ticket must be validated once before starting the journey in the ticket validation machine (except online tickets) . The discounts included in the guide are exclusively valid combined with your Berlin Welcome Card travel ticket and only after its validation.

Where can I get the guide if I already have the ticket?

The guide belongs to the Berlin Welcome Card and must always be presented when claiming discounts. You will receive the guide upon presentation of your Berlin Welcome Card ticket (from the machines) at Berlin tourist information centres as well as at BVG and S-Bahn sales outlets. The guide is also available as a downloadable version .

Can I cancel or exchange the ticket?

Booked tickets cannot be cancelled. The ticket cannot be exchanged / rebooked for a different day of validity. All the details are listed in our General Terms and Conditions.

Other Berlin Welcome Card products

Free entry to many attractions and incl. city bus tour

Hotel offers incl. Berlin Welcome Card

With our short-haul travel deals you can experience Berlin your own way. We give you a night extra for free as well as the Berlin Welcome Card!

We are happy to advise you

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Guide to Berlin Central Station: Hotels Nearby, Architecture, Address…

Berlin Central Station is located in Moabit in Berlin's Mitte district, on the northern edge of the government quarter. With its glass roof, the main station is one of Berlin's most spectacular architectural projects and Europe's largest tower station.

It has 14 platform tracks and is a transfer point between long-distance passenger services (Intercity-Express, Intercity/Eurocity, ÖBB Nightjet) and local passenger services (S-Bahn, Regionalbahn, Regional-Express). There are two main levels for rail traffic and three connecting and business levels.

Timetable with Arrival and Departure

Arrival times.

The current arrival times with track information, as well as delay notices can be found here:

https://iris.noncd.db.de/wbt/js/index.html?typ=an&style=an&bhf=BHBF,BL,BLS&Zeilen=25

Departure Times

The current departure times with track information, as well as delay notices can be found here:

https://iris.noncd.db.de/wbt/js/index.html?bhf=BHBF,BL,BLS&Zeilen=25

Train Connections

Long-distance and regional trains as well as suburban and subway trains depart from Berlin Central Station, and all ICE trains pass through Berlin Central Station. In addition to connections throughout Germany, numerous routes in Europe are served, including Amsterdam, Budapest, Rome, Vienna, Moscow, and many more.

With around 300,000 passengers and visitors and 1,200 trains daily, Berlin Central Station is one of Deutsche Bahn's busiest stations.

Flixbus long-distance buses also make a stop at the main train station in Berlin. The bus stop at Europaplatz is located on the north side of Berlin Central Station.

Only the U55 passes the main station. The line has a total of three stations. It is planned to connect it with the U5. The station is located in the 2nd floor basement.

U55: Brandenburg Gate - Bundestag - Central Station

The vehicles of the S-Bahn, which also serves the surrounding areas of Berlin, are easily recognizable by their red and yellow livery. According to their own information, the S-Bahn carries up to 1.2 million passengers on weekdays alone.

The S-Bahn platform is located on the 2nd level of Berlin Central Station.

The S3, S5, S7, and S9 lines run via Berlin Central Station.

The S-Bahn trains run Monday through Thursday from 04:30 to 1:30 and continuously on Friday to Saturday and Saturday to Sunday nights, as well as on public holidays. All S-Bahn trains run at least every 20 minutes, at night every 30 minutes.

The individual stations as well as the exact travel times can be found under the following link:

Buses stop at the Europaplatz in the Berlin Central Station. The following lines serve the main station:

120, 123, 142, 147, 245, M41, M85, N20, and N40.

You can find the exact timetable under the following link:

The express bus, TXL, to Tegel Airport takes about 20 minutes to get to the airport and leaves every 10 to 20 minutes.

The express trains RE7 and RB14 run between 04:40 and 23:00 at 30-minute intervals from Berlin Central Station to Berlin Schöneberg Airport. The journey takes about half an hour.

The M5, M8, and M10 lines of the streetcar depart from Hauptbahnhof Nord.

Other Transportation Options

Rent a bus at berlin central station.

We are happy to help you rent buses for all occasions, be it for group trips, company outings, class trips, events, or otherwise. You can use our contact form to send us a request .

Cabs are available at the northern exit (Europaplatz) and the southern exit (Washingtonplatz).

The basic fee for cabs in Berlin is €3.90, the price per kilometer is €2.30 for the first seven kilometers and €1.65for each additional kilometer.  For standing and waiting time, €33.00 per hour is charged. Also, check out our guide to using taxis in Berlin .

The car rental counters are located on the 1st basement level. Among others, the car rental companies at your disposal are: Sixt, Europcar, and Hertz. Of course, you can book your rental car online in advance. The vehicle will then be available directly upon your arrival.

Car sharing providers at Berlin Central Station include Flinkster (Deutsche Bahn) Hertz and Multicity (Citroën & Flinkster), and Car2Go (Mercedes & Europcar).

Food, Restaurants, and Cafés

The gastronomic offerings at the central station are versatile. Whether breakfast, lunch, or dinner, various snack stands offer quick meals for in between travel. From McDonald's and burgers to currywurst, kebabs, and pizza, there is something for every taste. In 2019, the British sandwich chain, Pret a Manager, opened its first branch in Berlin's main station.

Those who want to eat extensively and in peace can enjoy Italian cuisine at Vapiano on the 1st floor or try freshly prepared sushi bites from the rotating treadmill at Tokio Sushi.

Shopping, Businesses and Stores

Of course, you can buy everything you need while traveling at Berlin Central Station - and much more.

There are over 80 stores, and you can find everything from newspapers and cosmetics to clothing and jewelry, press articles and groceries.

There is even a media market and a traffic light store on the first floor of the station.

You can buy groceries at Spar-Express on the 1st floor or at Rewe in the 1st basement level. There is also the DM-Markt Rossmann, as well as the Hertha BSC fan store, right next to the car rental agencies.

The pharmacy at Berlin Central Station is very large and offers, not only medicines and drugs, but also toothpaste and various cosmetics. It is located on the 1st floor of the central station and is open 24 hours.

Parking and Parking Garage

Berlin Central Station has its own underground parking garage with a total of 814 parking spaces, which are located very close to the platforms. The underground car park is open 24 hours a day and the maximum parking period is 30 days.

Lockers and Luggage Storage

There are numerous lockers at Berlin Central Station. Most lockers are located in the parking garage outside the main building in area C on levels 1, 2 and 3. They cost between 4.00 and 6.00 euros a day, depending on their size.

Lockers are also available on the eastern side of the station on the 1st floor.

Group travelers can drop off their luggage at special rates.

DB Travel Center and DB Information

You will find the DB Travel Center on the 1st floor, DB Information offices on the first floor.

The DB Lounge is located on the 1st floor, at the western stairway to track 11/12. It is open daily from 06:00 - 22:00. Access is available to passengers with a valid DB long-distance ticket in 1st class at the Flexpreis fare, as well as BahnComfort customers, and BahnCard 100 holders, each with one accompanying person.

Cash Dispenser

EC cash machines are located on the 1st floor and on the 1st basement level of the central station.

Lost & Found

More than 250,000 items are lost in train stations and trains every year.

Anyone who finds something at the station or on the train can either hand it in to the train staff or to the lost property office in the station. There, the lost property is registered and waits seven days to be picked up by its owner.

Anyone who has lost something while traveling needs to submit a lost and found request. You can either call the lost property service hotline on 0900 199 05 99 or submit the request directly online at www.fundservice.bahn.de .

Deutsche Bahn offers free WLAN access for 30 minutes at Berlin Central Station. The name of the network is "Telekom".

Hotels at the Station

There are an abundance of hotels near the central train station. Less than 200 meters away, you will find Ibis, Intercity, Amano Grand Central, and Steigenberger Hotel am Kanzleramt hotels, among others. In addition, there are numerous other providers in all price ranges, hotels with stars or without, guesthouses, and bed & breakfasts.

Seminar Rooms and Conference Hotels

We will be happy to help you rent seminar rooms for your events or select a conference hotel that meets your exact expectations and requirements.

Here is a list of conference hotels in Berlin .

Berlin Tourist Info at the Central Station

Tourist Info provides all the information about Berlin that is needed, right on the spot. Here you can get information about tickets, sightseeing tours, theater, events, general information about the city, as well as information about hotels. All staff are multilingual.

You can also purchase the Berlin Welcome Card here.  With it, you can use all public transportation - S-Bahn, U-Bahn, bus, streetcars, and ferries - for free, get free admission to various museums, and enjoy discounts on various activities. Just let the knowledgeable staff advise you.

Berlin Tourist Info can be found directly upon arrival at the central train station at the Europaplatz entrance on the first floor in the shopping arcades opposite the DB Information.

Address: Hauptbahnhof, first floor, Europaplatz entrance, 10557 Berlin.

Opening hours: Monday to Sunday: 10:00 a.m. - 4:00 p.m.

Opening hours

The station building is open around the clock.

Berlin Central Station, Europaplatz 1, 10557 Berlin

Phone: 030 2971055

Related Articles:

Guide to berlin central bus station: flixbus, location, access and hotels, guide to parking in berlin: zones, parking spaces and lots, guide to public transport in berlin: tickets, fare zones, maps…, taxis in berlin: uber, shuttles to airport & rates.

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Hauptbahnhof

The most important information on Berlin Central Station at a glance.

Europe's most modern transfer station combines striking architecture with mobility requirements of the 21st century. Around 1,000 long-distance, regional, and S-Bahn trains stop daily on 14 platforms on two levels. More than 80 shops and stores are inside the station, and are open from 8 AM to 10 PM, seven days a week.

Berlin Hauptbahnhof

Show address in journey planner

• Show address in map

The tourist information point can be found on the ground floor of the main train station.

A map of the surrounding area is located inside the train station.

• 09.06.2017 (3 MB) Map Berlin Mainstation

Public transportation connections

Hauptbahnhof is centrally located so you can easily reach your desired destination from here.

• The S-Bahn platforms are located on the second level. A few Regional trains drive from there platforms also.
• Regional trains and the U-Bahn are situated on the lower level, underground.
• Buses, taxis, and trams are located outside on the north side of the station

Arrival and departure options

Information about Berlin’s main central station.

Mobility assistance

How to get around on the S-Bahn barrier-free.

The Right Ticket

Berlin Hauptbahnhof is located in fare zone A .

• If you want to travel within the city center, you will need a ticket for the AB fare zone.
• If you're going to go to the surrounding region, you must purchase a ABC fare zone ticket.

Please make sure to validate your ticket.

Special tourist tickets

Ticket Purchase:

• Sales kiosks: DB Information is the main point of contact for information about your train journey. The DB Travel Center is located on the first floor.
• Ticket machines are located throughout the station

You may find this also interesting!

Rail Stations

There are 168 S-Bahn stations in the Berlin metropolitan area and in Brandenburg. Click here for an overview!

Central Bus Station (ZOB)

The ZOB near Messe Berlin is the city's central bus station for national and international coach companies.

Registrierung bei "Meine S-Bahn"

Registrieren Sie sich für personalisierte Newsletter, Gewinnspiele und Informationen zu Ihren Routen.

Weitere Onlinedienste:

• Zum Online-Shop
• Zur Abo-Bestellung/Verwaltung
• Zum EBE-Portal (Bußgeld bei Fahrt ohne Ticket)

The Man in Seat 61

A brief station guide

Berlin hauptbahnhof.

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Train travel UK & Ireland...

Train travel in europe..., train travel in asia..., train travel in africa..., train travel in america..., train travel in australasia, berlin's main station:  location map.

Berlin Hauptbahnhof (Berlin Hbf) is the German capital's very modern main station, located in the heart of Berlin just 10 minutes walk from the Reichstag and 15 minutes walk from the Brandenburg Gate.  The impressive glass-and-steel station was formally opened in 2006, finally giving Berlin a single main railway terminal, You can read more about Berlin Hbf and its construction at en.wikipedia.org/wiki/Berlin_Hauptbahnhof .

Berlin Hbf , seen from the south as you walk towards it from central Berlin.  This is level 0.

Station layout & finding your train

Up to level +1 with shops, ticket office & left luggage office, then further up to east-west platforms 11-16 on level +2.

Main entrance

Just inside the main entrance on level 0, with the information desk on the left.  You can see the steps & escalator up to level +1 and up again to platforms 11-16 on level +2.  And the escalators down to level -1 and onwards to platforms 1-8 on level -2 = Berlin Hbf (tief).

The photo above left shows all the levels, with upper platforms (11-16) visible at upper right on level +2, the people are standing on level +1, the McDonalds 'm' is on level 0 (street level), level -1 is visible below that and you can just see level -2 with one of the lower platforms (1-8) in the lower part of the photo.

The photo above right is taken from level +1, it shows what you see when you arrive and look out through the glass facade.  The Reichstag (indicated by the arrow) is only a few minutes walk away.

Taken from entrance level (level 0) showing lifts & escalators down to platforms 1-8 on level -2.

Platforms 1-8 below ground

Platforms 11-16 above ground, domestic & international ticket offices.

There is a large ticket office selling national & international tickets, located on level +1, one floor up from ground level beneath platforms 11-16.  The entrance is marked Reisezentrum (travel centre), see the photo below.

Left luggage lockers, ATMs & WiFi

Left luggage lockers and a staffed left luggage office are available if you need to leave your bags, signed Gepäck Center , see the luggage lockers page for prices & opening hours .  The Gepäck Center is on level +1, one floor up from ground level, one floor below platforms 11-16.

The station has WiFi, but only the first 30 minutes are free.  The network to select is Telekom .  There are ATMs in various places around the station.

First class lounge

DB Lounge:   In the unlikely event that you have an expensive 1st class Flexpreis ticket for an IC , ICE , EC or Railjet train you can use the DB first class lounge with complimentary tea, coffee, beer and snacks plus free WiFi.  It's located on the southeast corner of level +1 at the end of a balcony, go one floor up from the main station entrance and turn right.   You cannot use the lounge with 1st class advance-purchase Sparpreis or Super Sparpreis tickets or Interrail or Eurail passes, or with tickets for Nightjet sleeper trains or regional trains.

Steigenberger Hotel bar:   My favourite VIP waiting room if I've time to kill between trains or an evening wait before catching a sleeper is the bar at the excellent Steigenberger Hotel across the forecourt, walk out of the main station exit and turn right, see walking map .  It's an oasis with friendly staff away from the hustle and bustle of the station where you can enjoy a beer or wine, see the photo below.  They also serve food.

Ibis hotel lounge :  Alternatively, the Ibis Hotel Berlin Hbf is just across the road and to the right from the station's main north-side exit, see walking map .  It has a trendy modern lounge with coffee machine, drinks & snacks available.  For the price of a drink or two you can use it as a waiting lounge or workspace with power sockets & free WiFi.  Also a better bet than hanging around in the station!

Food & drink

There are plenty of places to eat & drink in Berlin Hbf including all the usual suspects:  Burger King, McDonalds, Pizza Hut, Dunkin Donuts.  There is a large REWE supermarket on level -1 where you can stock up for the journey (pictured below).  It's one level down from ground level and to the left (if you stand facing the way you walked in), or if you find it easier to visualise, it's on the southwest corner of level -1.

Hotels near the station

This is the huge pedestrianised square in front of Berlin Hbf, the camera is panned just to the left of the main station entrance.  The left-hand building is the Steigenberger Hotel , the pale middle building is the Menninger Hotel .  The InterCity Hotel is behind the Steigenberger.  All very convenient for the station!

I've found the InterCity Hotel to be an excellent choice, spacious rooms, pleasant staff & a good breakfast.

Local transport :  Walking, taxis & metro

More information, walking to the reichstag & brandenburg gate ....

The Reichstag building is just 11 minutes walk from the station, the famous Brandenburg Gate just 6 minutes further on.  Well worth a stroll, it's incredible to think that not so many years ago the Brandenburg Gate marked the boundary between East and West Berlin.  See my preferred walking route from Berlin Hbf to the Brandenburg Gate , this takes you through pleasant parks, you can safely ignore Google's warning about including restricted roads.

The Reichstag building, built between 1884 & 1894, see en.wikipedia.org/wiki/Reichstag_building .  To visit the dome, see www.bundestag.de/en .

The Brandenburg Gate, en.wikipedia.org/wiki/Brandenburg_Gate

Berlin Gesundbrunnen : Location map

Berlin Gesundbrunnen is a secondary station on the Berlin circle line 3.5 km northeast of Berlin Hbf.  Normally used mainly by regional trains, in an ideal world you'd never need to go there, but occasionally long-distance trains are diverted to start/finish at Berlin Gesundbrunnen instead of Berlin Hbf due to engineering work.  For example, Intercity trains to/from Amsterdam and EuroCity trains to/from Poland are occasionally diverted to Gesundbrunnen on certain dates.

The station has a cafe and supermarket.  There's a shopping centre next to the station which has a large Rewe supermarket.

How to transfer from Berlin Hbf to Berlin Gesundbrunnen :  Regional trains link Berlin Hbf low-level platforms & Berlin Gesundbrunnen every 5-20 minutes taking 5 minutes or less, it's just one stop, check times at int.bahn.de .  If you book your mainline ticket to or from Berlin Hbf, this connection will be covered, these regional trains are also covered by an Interrail or Eurail pass, and by a Sparpreis ticket which includes city transport in Berlin.  You can also travel between stations by S-Bahn (overground metro) with a change at Freidrichstrasse.

Berlin Gesundbrunnen exterior.  The station sits on top of the tracks, the concourse is behind this building.

The main concourse, looking across all the tracks with steps & escalators down to each pair of platforms on the left.  A decent cafe is on the right, with the ticket office beyond it, opposite the steps to platforms 5 & 6.

Berlin Gesundbrunnen platform 9 & 10.  The Nightjet from Berlin to Vienna & Budapest is on platform 10, diverted to start at Gesundbrunnen on this occasion.

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• Destinations

10 places around Berlin Hauptbahnhof

Berlin’s main railway station, the Hauptbahnhof, lies at the heart of Europe with trains departing for Amsterdam and Prague, Moscow and Bern, Vienna and Warsaw. The station is a monument to modernity, a palace of glass – but there’s much more to see than the station itself. So if you’re in the neighbourhood or a passenger passing through, get out and start exploring.

1. Hamburger Bahnhof

The collection of contemporary art housed in the Hamburger Bahnhof – a former terminal station on the Berlin to Hamburg line and one of the oldest railway buildings in Germany – is one of the largest and most important in the world. With exhibitions dedicated to art from 1960 to today, the collection boasts works by Andy Warhol, Cy Twombly and Joseph Beuys to name but a few. You can also sample some traditional German cuisine at the Restaurant im Hamburger Bahnhof, a great restaurant with an outdoor terrace along the River Spree.

Location: Invalidenstraße 50-51, 10557 Berlin

2. Zollpackhof

One of Berlin’s oldest restaurants with roots dating back to 1700, Zollpackhof is the perfect place to while away an hour two with a cold Augustiner from Munich’s oldest independent brewery and some authentic German and Austrian fare. The rustic 360° fireplace and tasteful interior design add the finishing touches to this quintessentially German setting. In the summer months, the adjoining beer garden – one of Berlin’s most beautiful – sits in the shade of a giant horse-chestnut tree across the River Spree from the Chancellery. Grab a beer and enjoy a traditional German experience.

Location: Elisabeth-Abegg-Straße 1, 10557 Berlin

3. Futurium

Take a look at the world of tomorrow at Berlin’s new museum of future technologies and trends. This ‘house of futures’ focuses on the question: how do we want to live? Artificial intelligence, robotics, 3D printing – all things future-oriented are under the spotlight here, and visitors are encouraged to get involved. Visit the test kitchen to learn about how insects may be the future of food or swing by the Futurium Lab to get hands-on experience using a laser cutter. There’s also a fantastic skywalk that offers panoramic views of the centre of Berlin.

Location: Alexanderufer 2, 10557 Berlin

4. Restaurant Paris-Moskau

This charming half-timbered establishment is a pocket of old Berlin amid the concrete and glass of Germany’s modern government district. The building dates back to 1898 and miraculously survived WWII, becoming an important meeting point between East and West. Today, the restaurant boasts exquisite food, a great selection of wines, and a classic design – and with government buildings nearby, you may well find yourself rubbing shoulders with Angela Merkel. Who knows, you might even feel inspired to board the weekly train from Berlin Hauptbahnhof to Moscow.

Location: Alt-Moabit 141, 10557 Berlin

5. Berlin Museum of Medical History

As an institution of Berlin’s renowned Charité hospital, this fascinating museum details the history of medicine over the last 300 years, with extensive collections that focus on pathology and human anatomy. Alongside a former operating theatre, a pathologist’s dissection room, a laboratory and a patients ward, there are objects on display that are not for the faint-hearted – preserved body parts and organs, skeletons and deformities. Well worth a visit for those with curious minds seeking out a more alternative activity.

Location: Charitéplatz 1, D 10117 Berlin

6. Boese Buben Bar

This gem of a café/bar tucked away on a side street beneath an awning of ivy serves fresh and healthy meals at reasonable prices, including great vegetarian food. The atmosphere inside is warm and inviting, with cosy lighting, teeming bookshelves and fresh flowers and candlesticks on each table. The style is eclectic, the clientele too. With no Wi-Fi to distract you, the café forces you to switch off and enjoy the simple things in life – good coffee, good food and a pleasant environment.

Location: Marienstraße 18, 10117 Berlin

7. Moabit Prison Historical Park

Every corner of Berlin has a story to tell. In this peaceful memorial park close to the bustling railway station, a jail once stood that played host to some grisly chapters in German history, including the beheading of an attempted assassin of Kaiser Wilhelm I, a Gestapo detention centre for resistance fighters and the only site of execution in the Western sectors. Today, however, it’s a tranquil green space away from the hustle and bustle of the station and a welcome place to relax in or go for a stroll.

Location: Lehrter Str. 5B, 10557 Berlin

8. Maxway Coffee

If you’re just after a cup of coffee or a quick bite to eat, forget the busy coffee chains in the station and head to Maxway Coffee . Here you’ll find great coffee, tasty pastries and warm soups – all in a modern and comfortable setting with the Bundestag in view and the river a stone’s throw away.

Location: Katharina-Paulus-Straße 2, 10557 Berlin

9. Hotel Restaurant Rossi

This charming hotel restaurant only a short walk from the railway station is a great place to grab a bite to eat, with seasonal and regional lunch specials, vegetarian dishes and a variety of homemade cakes. People with disabilities make up around half of the restaurant’s staff, so by dining here you are helping provide them with opportunities to participate in the workplace and integrate into society.

Location: Lehrter Straße 66, 10557 Berlin

10. Capital Beach (in summer)

While away an hour or two at this lively summer beach bar located right by Berlin Hauptbahnhof on the banks of the River Spree. Grab a deck chair and a cocktail and watch the world pass you by. The perfect place to spend a sunny afternoon.

Location: Ludwig-Erhard-Ufer 1, 10557 Berlin

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Visit Berlin and the Brandenburg Gate by train

Whether it be art, nightlife, history, or culture that intrigues you, find it all in Germany's bustling capital city, Berlin.

Explore Germany's fascinating capital city

Berlin has long been a hot tourist destination. Over 11.6 million tourists visited Berlin in 2014, and the number continues to grow. It comes as no surprise, considering the wide array of sites and activities the German capital has to offer. From UNESCO preserved architectural wonders to buzzing, edgy nightlife and contemporary art, Berlin has got it all. Once a city cut in two, modern Berlin is the political and cultural hub of Germany. For those interested in history, the city still bears witness to WWII and its aftermath with museums and landmarks well worth visiting.

Let Deutsche Bahn help you experience Berlin

Browse collections of fine art at the picturesque Charlottenburg Palace. Explore Germany's divided past with a visit to Checkpoint Charlie. Take in some of the finest classical music and theatre Europe has to offer at any number of venues. Each day approximate 350 important meetings take place in Berlin, ranging from politics to media to science. Needless to say, the city is humming with activity! In the summer, take a stroll along the river Spree or enjoy a number of outdoor concerts, film screenings, and festivals. Charming Christmas markets pop up all across the city once winter arrives, making Berlin a great holiday destination in the cooler months. Even on rainy days, you can shop along the Kurfürstendamm or explore Berlin's exciting culinary scene. Whatever time of year Berlin calls you, arrive in comfort with the Deutsche Bahn.

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The Ultimate Guide to Berlin Tourist Office Locations

• 2024-03-07 2024-03-07

Welcome to Berlin, the vibrant and historical capital of Germany! If you’re planning a trip to this incredible city, it’s helpful to know about the various tourist office locations that can provide valuable information and assistance during your visit. In this guide, we’ll explore the key tourist office locations in Berlin, their services, and how they can enhance your travel experience.

Table of Contents

• About Berlin Tourist Offices
• Main Tourist Office – Berlin Hauptbahnhof
• Tourist Office – Berlin Airports
• Tourist Offices in the City Center
• Tips for Utilizing Tourist Offices

1. About Berlin Tourist Offices

Berlin is a popular tourist destination, attracting millions of visitors each year. To cater to the needs of tourists, multiple tourist offices are strategically located throughout the city. These offices provide a wide range of services, including information on attractions, events, public transportation, accommodation, and much more.

The staff at these offices are friendly, knowledgeable, and multi-lingual, making it easy for visitors to communicate and obtain valuable assistance. Whether you’re looking for recommendations on the must-see sights or seeking guidance on planning your itinerary, the tourist offices in Berlin are invaluable resources.

2. Main Tourist Office – Berlin Hauptbahnhof

The main tourist office in Berlin is conveniently located at Berlin Hauptbahnhof, the city’s central train station. This office serves as a hub for tourist information and provides services catering to both arriving and departing travelers.

Upon arrival, you can approach the friendly staff to collect maps, brochures, and guides about Berlin’s top attractions and events. They can also help you with public transportation options, including the purchase of travel passes and tickets.

Additionally, the tourist office at Berlin Hauptbahnhof can assist with hotel bookings, restaurant recommendations, and ticket reservations for popular attractions. They can even help you plan day trips or suggest lesser-known attractions that suit your interests.

3. Tourist Office – Berlin Airports

If you’re arriving in Berlin by air, you’ll find tourist offices conveniently located at both Berlin Tegel Airport (TXL) and Berlin Schönefeld Airport (SXF). These offices are designed to cater specifically to the needs of arriving passengers.

At the airport tourist offices, you can find information on transport options, including train and bus schedules, taxis, and car rentals. They also provide assistance with hotel bookings, city tours, and recommendations for nearby attractions.

Keep in mind that the airport offices may be busier during peak travel seasons, so it’s advisable to allow extra time if you require assistance there.

4. Tourist Offices in the City Center

Aside from the main office and airport locations, Berlin offers several tourist offices conveniently situated in the city center. These offices are particularly helpful if you find yourself exploring specific neighborhoods or require immediate assistance during your sightseeing adventures.

The city center offices are often located near major attractions, shopping districts, or transportation hubs. Be sure to look for the “Tourist Information” signs or visit one of the central offices, such as Alexanderplatz, Brandenburg Gate, or Potsdamer Platz.

Staff at these offices can provide detailed maps, suggest walking tours, and offer guidance on public transportation routes to help you navigate the city efficiently. They are also great resources for local insights and insider tips on hidden gems that may not be found in traditional guidebooks.

5. Tips for Utilizing Tourist Offices

Here are some useful tips for making the most of your experience at Berlin’s tourist offices:

5.1 Gather Information

Take advantage of the vast amount of information available at the offices. Collect maps, brochures, and event calendars to help you plan your itinerary.

5.2 Seek Local Recommendations

Don’t hesitate to ask the knowledgeable staff for their personal recommendations. They can point you towards hidden gems and off-the-beaten-path attractions that are not to be missed.

5.3 Learn about Transportation

Ask for assistance in understanding Berlin’s public transportation system. The staff can help you choose the best travel passes or provide specific directions for reaching your desired destinations.

5.4 Check for Special Offers

Many tourist offices offer discounts and special deals for attractions, city tours, and events. Inquire about any available promotions that can save you money during your visit.

6. Conclusion

Visiting tourist offices in Berlin can greatly enhance your travel experience. Whether you’re looking for information, assistance, or local recommendations, these offices are a treasure trove of valuable resources. From the main office at Berlin Hauptbahnhof to the airport and city center locations, take advantage of the friendly staff and services they provide. By utilizing these tourist offices’ expertise, you’ll make the most of your time in Berlin and create unforgettable memories!

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