msc cruises uk web check in

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Web check-in

Complete your web check-in NOW! Check-in online is available up to 24 hours before your cruise departure date. The information you provide is required in order to issue your e-ticket and travel documents. If you have booked your cruise directly with MSC Cruises, please print your e-tickets before embarkation, otherwise please refer to your Travel Agent to get a copy.

Please note that:

Planning to sail with us soon? Click here find out more about our enhanced Health & Safety measures and our new, even safer onboard experience. 

Enter these details to start the web check-in:

I confirm I have read the Privacy Policy of MSC Cruises S.A. and the general service conditions available in the website footer

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Mon - Fri 9 - 19 | Sat 9 - 17.30 | Sun 10 - 16

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MSC Cruises Online Check-in / (Helpful illustrated guide for South African Cruisers)

We will cover the msc web check-in process with print screens..

The Online Check-in is mandatory for all MSC Cruises customers - some previous passengers will also call it the msc passenger registration form . 

The below process is valid for any passengers booking an msc cruises through any of the South African travel service. Can be on MSC Splendida or any other ships booked through SA. 

How to Access the Online Check-in

You will need to have your booking number and the first name and surname of one of the passengers on that booking on hand to start this process.

Go to MSC Cruises homepage - www.msccruises.com - then hover over the “Manage Booking” title, to get access to web check-in. 

Select Web Check-In and then “Enter Booking Number” - this is easier than using the Login or Sign-up option to manage your bookings.

Enter your booking number and the first name and surname EXACTLY as it appears on your booking confirmation.

(Eg: if the first name is Sarah-Mae and on the booking confirmation it appears as SarahMae with no hyphen, you need to enter it into the field with no hyphen.)

Read the privacy policy and then tick the acceptance box before clicking on go to check-in. You should now have access to complete your form.

You might also get to insert your date of birth. 

How to Complete the Online Check-in

You will need to have all your documentation ready - ID numbers and passport numbers for all the passengers for whom you are completing the form.

Your first page of the form is one entitled:

Scroll down to the passenger name with whom you wish to start and click the orange check-in button.

Note: if you do not find a passenger on the list, use their details in the previous step.

This will bring you to a page where you enter the passenger data in the fields. The first fields are straightforward:

Select your gender from the drop-down menu, then enter the place of birth, nationality and preferred language, which is again a drop-down menu.

Next, complete your documentation details:

If you are on a cruise that does not exit the country's waters (ie Coastal Cruise in South Africa), you will not need a passport. Else you MUST complete your passport details if calling at another country, such as the Cayman Islands, Panama, Mozambique or Namibia.

In the document field, click on the drop-down arrow and select ID Card and then fill in your ID number to the right (if it is not filled in already).

Note: the details on your travel documents have to be identical to the details on your identity documents (name, surname, date of birth and identity documents number) that you will use on the embarkation day.

Next, complete the personal contact details fields:

Your personal email address, the phone prefix (+44 for UK | +27 for South African numbers) followed by your phone number in the last field.

Drop the zero at the front of the number - eg: 831234567 or 119876543. Don’t put any spaces or hyphens in the number.

Next, add the emergency contact details:

It is crucial that the person you refer to as your emergency contact is NOT travelling with you.

Insert the person’s name, the country prefix (+41 for Switzerland) and their phone number.

Drop the zero at the front of the number - eg: 831234567 or 119876543. Don’t insert any spaces or hyphens in the number.

If you wish to use the same emergency contact for all the people travelling on this booking number, select the orange tick box to use the same data for all passengers.

 Next, you will need to complete your home address details:

If you wish to copy information from another passenger whose details have already been entered, select their name from the " Same Address Information as" field.

Else enter your postcode in the Postcode field and click on FIND. This should populate the City, Region and Country fields. (you might have to click FIND a couple of times in order to unlock the city dropdown menu)

If the city is not correct, click on the drop-down arrow and choose the correct one from those available. Then type your address (street name and number, apartment name and number, etc) into the address field.

The Country doesn't always work, contact MSC Cruises or your travel agent in order for them to insert the correct country. 

Travel with

Travel with is to be filled only if you have other people travelling with you that are NOT in the same cabin or on the same booking number.

Lastly, on this page, there are three tick boxes to select:

In the above, the " I have read the Privacy policy" is mandatory. The communication to third parties & the personalised offers and news are not.

Do select yes if these options are suited to you.

Finally, click the orange “NEXT” button at the bottom of the page.

You should then be able to select the next passenger to be checked in and repeat the process.

When your booking is complete you will get a green tick next to each name:

When you have a green tick next to each name, your web check-in is done and you are ready to receive your e-ticket.

Those e-tickets will be sent to you, either by the cruise line or by the Hupla support team about 2 to 3 weeks before the embarkation day .

If at the end of the web check-in, you get an error message that you have not completed all the steps, but you have the green ticks next to your name, don't worry, it is all in order.

We will reach out to you if we find any issues with your profile.

MO-FR 08.00 - 19.00 SA-SO 09.00 - 18.00

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• MSC Cruises

Web Check-In

By AviationInScale , January 28, 2023 in MSC Cruises

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AviationInScale

Considering that MSC's website is as much of a mess as any other lines, I can't seem to complete the web check-in. It has saved all of my info except the cruise booking number, our cabin number, and vaccination statuses. When I enter the booking and cabin numbers, then click "add", I get this error message: " Travel cruise not correct. Different cruise, no travel with"  

Anyone else have this issue?

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EMc&DrS

Try completing all of this on the MSC for Me app rather than on the website. We have cruised with MSC many times, but almost every time I try to view my next booking on the website, it says there is a problem with my booking number. This has been a problem for years....

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MO-FR: 08.00 - 19.00 SA-SO: 09.00 - 18:00

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Ma-Vr 9.30 - 17.30

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• MSC Cruises

Problems with web check in

By erber , June 17, 2019 in MSC Cruises

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We booked a short cruise on MSC departing February 18, 2020 just to try it out. It is a long way off, but I figured I would do the web check in now. I am unable to ever get the web check in to work. I keep getting an error message saying "too many redirects." Anyone have any suggestions? I've tried 3 different browsers on my desktop, my iPad and my phone. Nothing works. Obviously we have loads of time to sort it out, but it is disconcerting. Any suggestions would be appreciated.

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I had the same problem and my cruise is in 2 week. I finally got it to work by using the link "Web Checkin" on the main web page instead of the link directly in my account.

Here is the link I've used :

https://www.msccruisesusa.com/en-us/Web-Check-in/Web-Check-In.aspx

Thank you so much. It worked. I was able to input all our information.

Too funny...after I did the web check in I received an email with another copy of our booking information and a "link" to do web check in... that link also does not work!

So, thank you again for your help. Clearly, MSC needs to work on their website to insure all their links are active and work properly.

It has been broken on the US site for weeks.  Main page works.  You can get edocs twenty days from sailing.

AerynSun_JohnCrighton

Yeah it was horrible, got no answer from MSC. I had to come here. We had to log out ans do it without logging in for it to work. So weird.

I heard MSC customer service is not wonderful so I figured I try trusted cruise critic to see if it could be solved before trying to call MSC. I don't know what I'd do without all the valuable information and input from cruise critic participants. Now I just have to remember not to log in to print my e -tickets 20 days before the cruise ( which isn't until February!)

Some times They are ready Very early, so just Go and check, on the same Way you did do the check in

I get the same problem/issue - "Too many redirects" (this is on the German site)  I too found the main link works, but only if you do not sign in to your account , however I am unable to continure the web-check-in because I am unable to select a county or city for my country, my selected country spawns an empty list for me to choose these from and as the list is empty I cannot choose any - but they are compulsory fields so I cannot complete the check-in!  Very frustrating! I have contaced all the customer support emails I could find as this is the only way to score some free 100 points - I know I can check-in the old fashioned way at the cruise terminal but hey.......

I also find I cannot print out my e-ticket as it says I have not completed the personal data entry - which is not true - I have filled in everything and there are no more boxes to fill in.... luckily for me my travel agent sent me the docs.... 

I had the same problem, GazZebo.  In addition to having to complete all the information, you also must upload the required photograph of yourself, and then it will show that you have completed the check in.  Once all parties in your room show complete information, then you can print the e-ticket.

9 minutes ago, lexxfield said: I had the same problem, GazZebo.  In addition to having to complete all the information, you also must upload the required photograph of yourself, and then it will show that you have completed the check in.  Once all parties in your room show complete information, then you can print the e-ticket.

Photo? I saw nothing in web check in requesting a photo upload. I am on u.s. site if that makes a difference.

I used the USA site as well.  Be sure to access web check-in from the home page before you sign in.  The section requesting a photograph upload is the last step in the check-in prcess. The page does allow you to skip the photograph, but if you skip this step, your check-in will show incomplete.

My web check in shows completed and no photograph was ever asked for. The check in page also says that our e tickets won't be available until final payment is made. We are going on a Bahamas cruise so perhaps that is why no photograph is needed. Our final payment is not due until November so I guess we will find out for sure if we can print our documents after that date.

20 hours ago, erber said: Photo? I saw nothing in web check in requesting a photo upload. I am on u.s. site if that makes a difference.

It has asked us towards end last two trips for photo.  It does allow you to skip.  It would be nice like DCL they use a recent trip photo and skip all together but MSC can't get even basic edocs to work.

31 minutes ago, erber said: My web check in shows completed and no photograph was ever asked for. The check in page also says that our e tickets won't be available until final payment is made. We are going on a Bahamas cruise so perhaps that is why no photograph is needed. Our final payment is not due until November so I guess we will find out for sure if we can print our documents after that date.

Our cruise is July 1 on Armonia. Ours never asked for a photo either... We went through every page, didn't skip anything!

 I wonder if the photograph requirement is specific to particular ships.  We will be sailing on the Seaside next week.

2 minutes ago, lexxfield said:  I wonder if the photograph requirement is specific to particular ships.  We will be sailing on the Seaside next week.

nope they will still take your photo at the check in anyway

23 hours ago, lexxfield said: I had the same problem, GazZebo.  In addition to having to complete all the information, you also must upload the required photograph of yourself, and then it will show that you have completed the check in.  Once all parties in your room show complete information, then you can print the e-ticket.

Thanks for that info - but i don't get that far due to not being able to fill in the compulsory fields for the address section - city and county (my country doesn't use these in the address and I cannot enter anything here)

37 minutes ago, GazZebo said:   Thanks for that info - but i don't get that far due to not being able to fill in the compulsory fields for the address section - city and county (my country doesn't use these in the address and I cannot enter anything here)    

I managed to complete the web-check-in using a different browser - the photos can be uploaded but you can skip this and it says photos will be taken at the terminal.

However as soon as I downloaded the E-Ticket that was sent to my email I find I cannot log into the MSC website to manage my booking anymore... it says I'm registered with another MSc regional website - I initially booked with German website - so I thought I'd try the UK one as that is my chosen language/details - and that website lets me log in but no booking shows up ... 

I wish I hadn't bothered now! hope its a migration of data delay or glitch or something - feeling anxious

12 minutes ago, GazZebo said: I managed to complete the web-check-in using a different browser - the photos can be uploaded but you can skip this and it says photos will be taken at the terminal. However as soon as I downloaded the E-Ticket that was sent to my email I find I cannot log into the MSC website to manage my booking anymore... it says I'm registered with another MSc regional website - I initially booked with German website - so I thought I'd try the UK one as that is my chosen language/details - and that website lets me log in but no booking shows up ...  I wish I hadn't bothered now! hope its a migration of data delay or glitch or something - feeling anxious        

Correct if you register with one of the other sites IE Germany then that's where your registration is held if you log back in to your german site account you will then see your booking

or log in to your account on the UK site using the email and password option go to account settings and click link a booking number to this account put in the booking number and it should link your german booking to the uk account

19 hours ago, Epos Man said: or log in to your account on the UK site using the email and password option go to account settings and click link a booking number to this account put in the booking number and it should link your german booking to the uk account  

I find I can log into multiple country accounts -  i tried uk, spain etc... when i try to add the booking number they said it is linked to another country - when I log into the German site (which was displaying correctly until yesterdays web check in) It says my account is linked to another country.  So seems I am linked to a mystery 'blank' country - I guess its not a big deal as I only have 12 days to go but I was going to look at some extras... 

turns out when you complete the webcheckin in links your login account to the country specified on your details there on that moment.  So mine switched to UK but on the UK site I cannot see or link my booking as its a german one - I can only see the booking on the german site by logging in with the booking number and then I cn only see excursions and extras and not he full experience of managing my booking. Kind of weird - but IT is IT.... 

• 2 weeks later...

Belliniginfizz

The web check in is driving me insane!  My daughter was able to check in using the MSC for Me app. My MSC app wouldn’t let me check in, but I was able to check in via the website.

I then spent ages trying to work out why I couldn’t check in our other cabin which has the same booking number.  After talking to MSC I was told I would have to log out, then log in as my husband as he is the named adult in the second cabin. 

After all that - I am having the same problem as others with not being able to complete required fields, so I can’t check them in.  And yet, myself and my daughter didn’t have this issue!

MSC don’t make things easy!!

architect1337

I've been sailing with MSC for around 8-9 years now and one of the constants frustrations is how bad the website is (MSC UK). It looks nice but just doesn't work. Examples are web checkin, where you are asked for a mandatory address field that you can't type in. Purchases are always fun, with the credit card payment sometimes going through, sometimes timing out, then it's onto customer service as it will allow you buy an unlimited drinks package twice!

Anyway, customer services usually sorts this out and certainly in the UK, getting through to them is not too bad.

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