plantronics voyager legend problems

Plantronics Voyager Legend manual

manual Plantronics Voyager Legend

View the manual for the Plantronics Voyager Legend here, for free. This manual comes under the category headphones and has been rated by 42 people with an average of a 7.9. This manual is available in the following languages: English. Do you have a question about the Plantronics Voyager Legend or do you need help?  Ask your question here

• Featured highlights
• System requirements for Plantronics Spokes ™ Software
• What's in the box
• Bluetooth USB adapter
• Answer a call
• Answer a second call
• Reject a call
• Call back last call
• Voice dial (mobile phone)
• Activate Siri (iPhone only)
• Caller announcement (mobile phone only)
• Adjust the volume
• Use Smart Sensors
• Play or pause streaming audio
• Pair phone or tablet
• Listen to audio via A2DP
• Transmission range
• Simultaneous call handling behaviour (PC mobile)
• Voice alerts
• Voice alerts list
• Voice commands
• Voice commands list
• Disable the answer/ignore voice commands
• Change the ear tip
• Wear on the left or right
• USB cable to PC or USB wall charger
• Understand the charge case lights
• Test battery status
• Charging stand to PC or USB wall charger
• Low battery warnings
• Initial pairing
• Re-Pair Bluetooth USB Adapter to headset
• Auto Connect
• Connect PC and call
• Customise your headset

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Question and answer

I hear very well, but the person I am calling or who calls me cannot hear me when I am driving or indoors. My phone is nearby. Are there any updates? Regards, Majvi

How do I get back the voice that says the name of the caller??? Regards, henke

Hello, I have a Voyager Legend and during calls, I can hear them but they can't hear me. How do I fix that?

Hi. My friend is paralyzed from the neck down, which makes it impossible for him to "press" on the phone (iPhone SE). Siri helps with most things and is amazing in many ways. But unfortunately, she lacks the ability to hang up, decline, or end incoming and outgoing calls. So the call often goes to voicemail because the person on the other end doesn't answer. So now I'm wondering if there is possibly a setting on my friend's "Plantronics Voyager Legend" that can help him with this? Sincerely, Camilla

Hello, I have a PLT 5200 UC headset and they tell me that I can barely be heard, but I can hear well and I don't have the mute activated.

Hello. I have the Plantronics Voyager Legend headphone. I wanted to pair it with my new phone, but it's not possible. The phone doesn't see the headphone, and the headphone doesn't blink in blue and red as it does when pairing with my old phone. How can I pair it with my new phone? Best regards, Ilona Semla

Hey, I have a 2-year-old Legend that keeps dropping out/disconnecting during calls. Why is this happening?? It is fully charged, there is Bluetooth connection, and it is within range. 45849533.

"I bought a Plantronics Voyager 5220 for my Samsung Galaxy J3 at Elgiganten. Everything worked as it should, but when I press the red button for voice control, after the two beeps there is an extremely loud noise in the earpiece. It does the job but cannot be kept in the ear with the risk of hearing damage. I have exchanged it twice and returned it. I went to another company and tried a Voyager Legend on different phones with a different brand than mine with the same result. Is it a setting in the phone or a manufacturing error in the Bluetooth?"

How do you connect Plantronics to the phone?

The Plantronics Voyager Legend is a wireless Bluetooth headset that is designed to provide clear and convenient communication. It features a sleek and lightweight design, allowing for comfortable wear throughout the day. The headset comes with multiple sizes of ear tips, ensuring a secure fit for various individuals. Equipped with Smart Sensor technology, the Voyager Legend can automatically answer calls when the user puts the headset on their ear and can route audio between the headset and phone. The headset also has voice recognition capabilities, allowing users to make and answer calls without pressing buttons. Additionally, it features noise-cancellation technology, minimizing background noise for clearer audio during calls. With a talk time of up to 7 hours and a standby time of up to 11 days, the Voyager Legend provides long-lasting performance. It has a range of up to 33 feet, allowing users to move around freely without losing connection to their devices. The headset also supports voice alerts, notifying users about battery level, connection status, and more. The Voyager Legend is compatible with various devices, including smartphones, tablets, and laptops. It utilizes Bluetooth 3.0 technology for seamless connectivity. The headset can be charged using the included USB cable, providing convenience for users. With its reliable and durable construction, the Voyager Legend is built to withstand daily wear and tear.

Can't find the answer to your question in the manual? You may find the answer to your question in the FAQs about the Plantronics Voyager Legend below.

When is my volume too loud?

A volume above 80 decibels can be harmful to hearing. When the volume exceeds 120 decibels, direct damage can even occur. The chance of hearing damage depends on the listening frequency and duration.

Can I make hands-free calls with my headphone?

The newer headphones generally have a small microphone built in which allows for calling.

What is noise cancelling?

Noise cancelling ensures that ambient noise is reduced.

What is bluetooth?

Bluetooth is a way of exchanging data wirelessly between electronic devices via radio waves. The distance between the two devices that exchange data can in most cases be no more than ten metres.

Why am I not hearing any sound from my Plantronics Voyager Legend headset?

Make sure the headset is powered on and paired with your device. Adjust the volume levels on both your headset and device to ensure they are not muted or turned down too low.

How can I answer or end a call using my Voyager Legend headset?

To answer an incoming call, simply tap the Call button on your headset. To end a call, tap the Call button again. You can also use voice commands such as "answer" or "ignore" if enabled on your device.

How can I adjust the fit of my Voyager Legend headset?

Ensure the headset is properly adjusted by rotating the boom microphone to the desired position and extending or retracting it as needed. Use the included ear tips and ear loops to find the most comfortable and secure fit for your ear.

Is it possible to use my Voyager Legend headset with multiple devices simultaneously?

No, the Voyager Legend headset can only be actively connected to one device at a time. However, you can easily switch between connected devices by manually pairing the headset with the desired device when needed.

Can I use my Voyager Legend headset while it is charging?

Yes, you can use the headset while it is charging. However, keep in mind that the charging time will be longer, and the battery level may not increase significantly if you are using the headset actively during charging.

Is the manual of the Plantronics Voyager Legend available in English?

Yes, the manual of the Plantronics Voyager Legend is available in English .

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Plantronics Voyager Legend Bluetooth Headset Headphones Review

The Plantronics Voyager Legend is a poor mono Bluetooth headset for phone calls. It's comfortable, has a good app with many customization options, and lasts nearly eight hours off a single charge, which should easily get you through a full workday. Unfortunately, its overall microphone performance is very disappointing, and while on phone calls, your voice sounds unnatural, thin, and lacking in detail. Unlike the Plantronics Voyager 5200 Bluetooth Headset , which has excellent noise handling, the Voyager Legend's mic has a tough time separating your voice in louder environments, and your voice may get lost completely.

Our Verdict

The Plantronics Voyager Legend is a sub-par mono Bluetooth headset for mixed usage. It's designed primarily for phone calls and isn't a good choice for listening to music due to its single-bud design and very un-balanced sound profile with practically no bass. Its Bluetooth-only connectivity and poor overall mic performance also make it a bad choice for gaming. On the bright side, it's comfortable enough to wear for long periods and lasts nearly eight hours off a single charge, making it somewhat suitable for taking phone calls in the office.

• Comfortable fit that can be used on either ear.
• Very stable design.
• Good app with tons of customization options for phone calls.
• Disappointing microphone recording quality.
• Microphone has difficult time separating speech from background noise.
• Sound profile is slightly shrill and piercing with some voices.

The Plantronics Voyager Legend isn't designed for listening to music. It's a mono headset with a very unbalanced sound profile that's severely lacking in bass.

The Plantronics Voyager Legend is sub-par for commuting or travel. It can be helpful if you make many phone calls while traveling or commuting, but it isn't the best choice due to its disappointing mic performance. It also blocks out practically no background noise, though this is by design, so you can hear yourself while speaking on the phone.

The Plantronics Voyager Legend is a great choice for sports and fitness. Because of its ear-hook design, it feels very stable and shouldn't fall off during strenuous workouts. It blocks practically no background noise, which is great if you run outdoor and like to stay aware of your surroundings. If you like to make phone calls while jogging, it can be a good choice. Unfortunately, it has poor overall microphone performance.

The Plantronics Voyager Legend is a disappointing choice for use in the office. It leaks a fair amount of audio, so your coworkers will likely hear whoever you're speaking to. It also blocks no background noise by design and has a disappointing overall microphone performance. On the bright side, its 7.8-hour battery should last you through an entire workday of phone calls, and it has a standby feature to help conserve the battery even more.

The Plantronics Voyager Legend isn't recommended for wireless gaming. Since it's Bluetooth-only, you can't connect it to any modern console, and when connected to a Bluetooth-enabled PC, its high latency and poor microphone performance is less than ideal.

The Plantronics Voyager Legend is a Bluetooth-only headset, and you can't use it wired.

The Plantronics Voyager Legend is a bad Bluetooth headset for phone calls. It's comfortable enough to wear for extended periods, has a ton of customization options, feels very stable in the ear, and lasts nearly eight hours off a single charge, which is good. Unfortunately, when using the microphone, your voice sounds unnatural, thin, and difficult to understand. Its boom microphone also has a hard time separating your voice from background noise, so even in moderately noisy environments, it's difficult to hear you. Finally, while the sound profile is extremely well-balanced in the mid-range, where most vocals sit, some higher-pitched voices sound shrill and painful.

• 6.0 Mixed Usage
• 5.7 Neutral Sound
• 5.6 Commute/Travel
• 8.0 Sports/Fitness
• 5.1 Wireless Gaming
• 4.9 Wired Gaming
• 4.8 Phone Calls
• Updated May 21, 2020: Review published.
• Updated May 15, 2020: Early access published.
• Updated May 13, 2020: Our testers have started testing this product.
• Updated May 13, 2020: The product has arrived in our lab, and our testers will start evaluating it soon.
• Updated Oct 07, 2019: We've purchased the product and are waiting for it to arrive in our lab.

Compared To Other Headphones

The Plantronics Voyager Legend is a bad mono Bluetooth headset that doesn't perform nearly as well for phone calls as the newer  Plantronics Voyager 5200 Bluetooth Headset . While both have almost identical designs, the microphone on the Voyager Legend performs much worse overall. The recording quality of the mic is noticeably lower, and it does a much worse job at handling background noise.

Check out our recommendations for the  best Bluetooth headsets for phone calls , or if you want something better-suited for gaming, the  best wireless gaming headsets .

The Plantronics Voyager Legend Bluetooth Headset is a much worse mono headset for phone calls than the Plantronics Voyager 5200 Bluetooth Headset . Both headsets share almost the same design and feel equally comfortable, well-built, and stable, except the 5200 charges via Micro-USB while the Legend uses a proprietary magnetic charging clip. The 5200 has a better-balanced sound profile for phone calls, resulting in less piercing and painful voices. It also has a much better microphone that makes your voice sound slightly more natural and does a significantly better job of separating your voice from background noises. On the other hand, the Voyager Legend has longer battery life.

The Jabra Talk 45 Bluetooth Headset is better for phone calls than the Plantronics Voyager Legend Bluetooth Headset. The Plantronics is more comfortable, better-built, and it has more controls. However, it leaks a lot more noise than the Jabra. The Jabra's boom microphone also has a better recording quality and noise handling performance, so it makes your voice clearer to whoever's on the other end of the line.

The BlueParrott B450-XT Headset is a better headset for making phone calls than the Plantronics Voyager Legend Bluetooth Headset. The BlueParrott has a more balanced sound profile and its boom microphone has a significantly better overall performance. Its continuous battery life is longer, it has NFC pairing, and its latency across PC, iOS, and Android is lower too, although some apps and devices seem to compensate for lag differently. However, the Plantronics is significantly more comfortable. As it's a mono in-ear, it's more portable and stable.

While the Astro A40 TR Headset + MixAmp Pro 2017 and the Plantronics Voyager Legend Bluetooth Headset both have a boom mic and have a focus on speech, they're designed for different uses. The Astro is a better choice if you want a gaming headset that will deliver more immersive stereo sound while you play your games and can easily be plugged into your gaming console. On the other hand, the Voyager Legend is a Bluetooth Headset that's designed for making phone calls from a mobile device, and its mono earbud won't help pull you into a game like the Astro. It's also Bluetooth-only, so it won't work with PS4 or Xbox One.

The Jabra Steel Bluetooth Headset is slightly better for phone calls than the Plantronics Voyager Legend Bluetooth Headset. The Jabra leaks much less audio, has a significantly better recording quality, and does a better job at separating your voice from background noises. On the other hand, the Plantronics is more comfortable, has better controls, looks and feels more premium, has a better-balanced sound profile for phone calls, lasts longer off a single charge, and has a much better app with a ton of customization options.

The Mpow EM12 Wireless Earphone is a better mono headset for phone calls than the Plantronics Voyager Legend Bluetooth Headset. The Mpow's microphone has a better recording quality, and the headset leaks much less audio. On the other hand, the Plantronics is more comfortable, has much better controls, a significantly longer battery, and a dedicated companion app with many customization options.

The TaoTronics SoundLiberty 79 Truly Wireless and the Plantronics Voyager Legend Bluetooth Headset are wireless earbuds designed for very different uses. While the TaoTronics are truly wireless in-ears with a well-balanced sound profile designed for listening to music, the Plantronics is a mono Bluetooth headset for making phone calls while in the office or driving. Since the TaoTronics has a built-in microphone, it can be used for phone calls as well, but isn't designed for this, and the microphone on the Voyager performs much better.

The Plantronics Voyager Legend Bluetooth Headset is better for phone calls than the Plantronics Voyager 3200 Bluetooth Headset . The Legend has a more comfortable and stable fit and is also better-built. However, the 3200 has a better-balanced treble range, so voices and sibilants sound more clear and detailed.

Test Results

The Plantronics Voyager Legend looks almost identical to the Plantronics Voyager 5200 Bluetooth Headset . Both headsets are primarily matte black, but the Legend's thin boom microphone is almost entirely silver. It has a very straightforward and professional look.

The Plantronics Voyager Legend is quite comfortable. Its fit and design are identical to the Plantronics Voyager 5200 Bluetooth Headset , and it comes with three sizes of silicone tips, which don't enter deeply into the ear canal. It also comes with two sizes of cloth covers for the earbuds, which may be more comfortable for some people. While the ear-hook is flexible and doesn't put too much pressure on your ear, it may start to cause some slight fatigue or discomfort after a couple of hours. Luckily, you can easily swivel the mic around and switch ears throughout the day to reduce discomfort.

The controls of this headset are decent overall and are almost identical to the Plantronics Voyager 5200 Bluetooth Headset , except that the volume buttons are in a slightly different place. The buttons are designed for call controls and give you a good amount of options, including the ability to trigger your phone's voice assistant.

This headset is very portable. It can fold into a compact position and should be able to fit into most pockets. If you want something even more portable, check out the Mpow EM12 Wireless Earphone .

This headset doesn't come with a carrying case, though you can purchase a charging case separately.

The Plantronics Voyager Legend's build quality is good. It looks and feels almost identical to the Plantronics Voyager 5200 Bluetooth Headset and should be able to withstand a few accidental drops and bumps without sustaining too much damage. The ear-hook is flexible, and the headset looks fairly premium overall.

The Plantronics Voyager Legend feels very stable thanks to its ear-hook design. Unlike the Plantronics Voyager 3200 Bluetooth Headset , it stays in place during moderately intense workouts, which is good if you make phone calls while jogging.

• Plantronics Voyager Legend headset
• 3x tip sizes
• 2x cloth covers
• Proprietary USB charging cable
• USB wall charger

The Plantronics Voyager Legend's sound profile isn't the most balanced and accurate, but it's fairly well-tuned for voices and speech. It's very lacking in bass, but most voices sound present, clear, and detailed. Unfortunately, some higher-pitched voices may be slightly harsh and piercing.

The frequency response consistency is great. Provided you achieve a proper fit with the included tips, you should experience similar bass and treble response every time you use it.

The bass accuracy is terrible. There's practically no low-bass or mid-bass, meaning music will have no thump, rumble, or punch. That said, as this headset is designed for phone calls and not listening to music, it shouldn't be too noticeable, especially since high-bass, which is responsible for giving low-frequency voices warmth, is less recessed than the rest of the ranges.

The Plantronics Voyager Legend's mid accuracy is superb. The entire range is very well-balanced and accurate, without much over or under-emphasis. Since this range is where most voices sit, this results in clear and full voices that don't sound honky, thin, or weak.

The Plantronics Voyager Legend's treble accuracy is sub-par. Unlike the Plantronics Voyager 5200 Bluetooth Headset , which has very well-balanced low-treble, this range is quite over-emphasized on the Voyager Legend. Unfortunately, this will make some higher-pitched voices sound shrill and harsh. The rest of the ranges are uneven as well. Some mid-treble sounds are dull and lispy, while others sound piercing and painful. The majority of high-treble is very recessed, which causes some sounds to be closed-up and lifeless, though most voices don't reach these higher frequencies.

The peaks and dips performance is sub-par. The large peak across high-bass and low-mid causes lower-frequency voices to appear boomy and muddy concerning the very recessed low-bass range. The dip in mid-treble that falls between the peak in low-treble and the mid to high-treble makes some higher-frequencies sound sharp and piercing, while others will be dull and lifeless. Overall, while the entire sound profile is uneven, this is most noticeable with music and won't be as noticeable during phone calls, except for the peak in low-treble, which may cause some parts of speech to be sharp and piercing.

Because this headset is mono, there's no stereo imaging.

Like with most in-ears, the passive soundstage of this headset is poor. This is because properly activating the resonances of the pinna (the outer ear) is one of the important factors in creating an out-of-head and speaker-like soundstage. Since in-ears and earbuds completely bypass the pinna, their soundstage tends to be perceived as small and located inside the listener's head. Because of the earbud design that doesn't enter your ear canal as deep as in-ears, audio sounds very open.

This headset doesn't have any virtual soundstage features.

The weighted harmonic distortion is decent. While there's some distortion present, it likely won't be too noticeable for most people while on phone calls.

These are the settings used to test this headset. Our results are only valid when listening using these settings.

This headset isolates practically no background noise. This is likely by design, as while on phone calls, it helps to hear your voice when speaking. This is also because the earbud rests inside the ear as opposed to going deep into the ear canal like typical in-ear headphones.

The Plantronics Voyager Legend's leakage performance is only okay. Unfortunately, it leaks a bit more audio than the Plantronics Voyager 5200 Bluetooth Headset , and if you work in an open office, coworkers nearby will likely hear the person you're speaking to.

This headset has a boom microphone that can swivel, meaning you can use the headset in either ear.

The recording quality of the Plantronics Voyager Legend's microphone is poor. It's worse than the Plantronics Voyager 5200 Bluetooth Headset , the Jabra Talk 45 Bluetooth Headset , or the Jabra Steel Bluetooth Headset , and your voice sounds distorted, unnatural, and thin.

The microphone's noise handling is sub-par. Even in only moderately noisy environments, the person you're speaking to will have a hard time hearing you. On the bright side, unlike headphones with an integrated mic, the boom microphone prevents your voice from getting completely drowned out. If you want a Bluetooth headset with better noise handling, check out the Plantronics Voyager 5200 Bluetooth Headset or the BlueParrott B450-XT Headset .

The Plantronics Voyager Legend's overall battery performance is mediocre. It lasts nearly eight hours off a single charge, which should be more than long enough to get you through an entire work day's worth of phone calls. It also has a standby mode to help conserve battery life between calls. Unfortunately, it uses a proprietary magnetic charging cable, which is a pain if you forget or misplace it.

The dedicated companion app is good. While it includes all the same functionality as the one for the Plantronics Voyager 5200 Bluetooth Headset , the Voyager Legend doesn't support 'Tile' to track the headset in case you misplace it. Other than that, it gives you a ton of customization options specific to phone calls like the ability to configure the sensors in the headset to automatically answer or reject a phone call while you're wearing the headset.

The Plantronics Voyager Legend is a Bluetooth 3.0 headset that supports multi-device pairing so you can easily switch between your PC and phone, which is convenient. Likely because this headset uses a much older version of Bluetooth, it has high latency on all devices while watching YouTube videos. It's worth noting that apps seem to compensate for this differently, so your mileage may vary.

The Plantronics Voyager Legend is a Bluetooth-only headset.

The Plantronics Voyager Legend is a Bluetooth-only headset that you can't use wired. It comes with a proprietary magnetic charging cable and a USB wall plug but has no other inputs.

This headset is Bluetooth-only and isn't compatible with PS4. It should work with any Bluetooth-enabled PC.

This headset is Bluetooth-only and isn't compatible with Xbox One.

The Plantronics Voyager Legend we tested doesn't come with a dock or base. While you can buy a docking cradle separately, we haven't tested it.

• Plantronics Manuals
• Voyager Legend
• User manual

Plantronics Voyager Legend User Manual

• User manual (14 pages)
• User manual (13 pages)
• page of 11 Go / 11

Table of Contents

• Product Overview
• Led Indicators
• Make/Take/End Calls
• Caller Announcement
• Adjust the Volume
• Smart Sensors
• Voice Alerts List
• Voice Commands List
• Customise Your Headset

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Summary of Contents for Plantronics Voyager Legend

• Page 1 PLANTRONICS VOYAGER LEGEND BLUETOOTH HEADSET User manual...

Page 2: Product Overview

• Page 3 Pairing The first time you power on your headset, it starts the pairing process. 1. Wearing your headset, power it on. You will hear “pairing” and the headset indicator lights will flash red and blue. 2. Activate Bluetooth on your phone and set it to search for new devices: iPhone Settings >...

Page 4: Led Indicators

• Page 5 Eartip changing 1. Push in eartip and rotate to the left to unlock it 2. Align new eartip into slot 3. Rotate it to the right to lock it into place...

Page 6: Make/Take/End Calls

Page 7: caller announcement, page 8: voice alerts list, page 9: voice commands list, page 10: customise your headset, this manual is also suitable for:, rename the bookmark, delete bookmark, delete from my manuals, upload manual.

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FAQ: Plantronics Voyager Legend Bluetooth Headset

Q1: How do I pair my Plantronics Voyager Legend Bluetooth headset with my device? A: Ensure the headset is in pairing mode (LED indicator flashes red and blue). On your device, enable Bluetooth and select “Voyager Legend” from the list of available devices. Follow on-screen prompts to complete the pairing process.

Q2: What is the battery life of the Voyager Legend headset? A: The battery life varies, but on average, it provides up to 7 hours of talk time and 11 days of standby time. Charging time is approximately 90 minutes.

Q3: Can I use the Voyager Legend with multiple devices? A: Yes, the headset supports multipoint technology, allowing you to connect and switch between two devices simultaneously.

Q4: How do I answer or end a call using the Voyager Legend? A: To answer a call, simply tap the call button on the headset. To end a call, tap the call button again. You can also use voice commands such as “Answer” or “Ignore.”

Q5: Is the Voyager Legend compatible with voice assistants like Siri or Google Assistant? A: Yes, the headset is compatible with voice assistants. To activate, tap the voice command button and speak your command.

Q6: Can I customize the settings on the Voyager Legend? A: Yes, you can customize settings using the Plantronics Hub app. The app allows you to update firmware, adjust headset settings, and find misplaced headsets using the “Find MyHeadset” feature.

Q7: How do I reset my Voyager Legend to factory settings? A: Turn off the headset, press and hold the call button, and turn on the headset. Release the call button when the LED indicator flashes red and blue. The headset is now reset.

Q8: Does the Voyager Legend support HD audio? A: Yes, the headset features wideband audio for enhanced call clarity and supports A2DP for streaming music and multimedia.

Q9: Is the Voyager Legend water-resistant? A: While not fully waterproof, the headset has moisture protection, making it resistant to light rain and sweat.

Q10: How do I charge my Voyager Legend headset? A: Connect the included micro USB charging cable to the headset and a power source. The LED indicator will show the charging status, and it takes approximately 90 minutes for a full charge.

For more detailed information and troubleshooting, refer to the user manual provided with your Plantronics Voyager Legend Bluetooth headset.

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Plantronics Voyager 5200 Troubleshooting Guide

For other helpful guides visit the  Plantronics Voyager 5200 resource center

Callers can't hear me / I can't hear callers

• Make sure your Voyager 5200 headset is paired to your mobile phone
• Reposition the headset on your ear as the sensors may not work
• Download the Plantronics Hub and disable Wideband Audio

My headset doesn't give me 7 hours of talk time

• Make sure your headset is paired to your phone
• Disable Wideband Audio in the Plantronics Hub
• Let your headset completely run out of battery then give it a full charge
• Some phones have less efficient Bluetooth and will not give 7 hours of talk time on a single charge

Pairing your Voyager 5200

1. With the Voyager 5200 headset power on press and hold the call button until you hear "pairing"

2. While the headset LED lights start flashing blue and red, activate the Bluetooth on your mobile phone and search for new devices

3. Select PLT V5200

4. Once paired the LED lights will stop flashing and you'll hear "pairing successful"

Reset Sensors

1. Wearing the Voyager 5200, tap the call button to test sensors. A talk time voice alert means sensors are working. A tone means the sensors need to be reset.

2. To reset the sensors, power on the headset, connect the headset to your computer's USB port for more than 10 seconds.

3. You can disable your headset smart sensors through the Plantronics Hub software under the Settings 

Is your Voyager 5200 no longer working after the troubleshooting steps above?

Consider doing one of two things.

• Request a replacement from the manufacture if the headsets within th 1 year warranty.
• If out of the 1 year warranty, you'll want to order a new Voyager 5200 here or another two different models to consider is the AfterShokz Opencomm  and BlueParrott M300-XT

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Plantronics voyager legend not pairing to iPhone 6

My iPhone 6 does not recognize my Plantronics Voyager Legend headset. It worked fine on my iPhone 5 with OS 8.02. Any ideas how to connect the two?

MacBook Air (11-inch Mid 2013), OS X Mountain Lion (10.8.4)

Posted on Oct 10, 2014 6:09 PM

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Oct 18, 2017 8:18 PM in response to Barry Schwartz

I used below steps to pair with my iP 7+

• Turn the headset on. Slide the power switch to the 'on' position showing green.
• Using voice commands. Tap the Voice button on your Voyager Legend and say “Pair mode,” or Press and hold the Call button on your Voyager Legend until you hear “Pairing”
• Turn on your phone’s Bluetooth feature. While the Voyager Legends LEDs are flashing red/blue, activate Bluetooth on your phone and set it to search for new devices. • iPhone Settings > General > Bluetooth > On • Android™ Smartphones Settings > Wireless & Networks > Bluetooth: On > Scan for devices NOTE: Menus may vary by device
• Select Voyager Legend. Select “PLT_Legend" on your phone as a found device. If your phone asks, enter four zeros (0000) for the passcode or simply accept the connection.
• Complete pairing process. Once successfully paired, LEDs on the Voyager Legend will stop flashing red/blue and you will hear “pairing successful.” from the headset. NOTE To enable caller name announcement, allow access to your contacts if your phone prompts you. Your phone should now be paired with the Plantronics Voyager Legend headset and ready for use.

Jul 4, 2017 12:17 PM in response to Barry Schwartz

After disconnecting my headphone it's not connecting back.

Unsuccesful pairing

'PLT_Edge' is not supported.

I tried with 2 different headphone and facing same issue. Both headphone is working fine with my mac and other phones. I done factory format of my phone still same issue.

Dec 17, 2017 10:48 AM in response to Barry Schwartz

It's not obvious but the bluetooth switch on the headset is sprung. pushing it to the extreme moves it into discovery mode which once held, the phone is able to see it. Once paired, you should not need to do it again.

Oct 10, 2014 6:33 PM in response to Barry Schwartz

Works fine with mine. Did you place the Voyager in discovery mode so that the phone can recognize it?

Oct 10, 2014 7:04 PM in response to gdgmacguy

It wasn't obvious how to put in pairing mode. Went Plantronics site how to: turn on, put on and say "pair" or hold answer button in until prompt says "pairing".

thanks for the pointer.

Jan 29, 2015 6:11 AM in response to Barry Schwartz

Hi Barry...I've had a similar problem pairing two bluetooth headsets to my new iPhone 6 since upgrading from iPhone 5s. After mulling around with a number of solutions I discovered that the simplest and most effective was to turn off the headset. I then turned on bluetooth on my iPhone 6. Next I tried getting the iPhone 6 to discover the Jabra Easyvoice by turning it back on and held the call connect/End button on the side of the headset for several seconds until it appeared on the iPhone 6 bluetooth listing of devices discovered. I simply selected it on my iPhone and it reconnected. I then tried the same method on my Voyager Legend headset by switching it back on and holding the tiny connect button at the far end of the microphone boom arm for several seconds and hey presto it appears in the same window on my iPhone 6 and again I simple selected it. So, no need for buying new bluetooth headsets as you simple have to reconnect using the call connect buttons on any bluetooth headset. It should work every time but so ensure that any software/firmware updates if available on the respective model are completed prior to following the above steps.

Jan 30, 2015 7:27 PM in response to Solutions man

This worked for me:

To Pair Voyager Legend to a Different Phone or Re-Pair to the Same Phone:

Feb 6, 2015 2:21 PM in response to Cathyb9618

Cathyb9618's solution worked for me.

Apr 26, 2015 8:08 PM in response to Cathyb9618

Cathyb9618,

Very helpful, thanks. It worked for me.

Aug 27, 2015 10:39 AM in response to Solutions man

This helped a lot thank you.

Dec 4, 2015 8:53 AM in response to Cathyb9618

Thank you SOOO much for this post! I thought I was going crazy trying to get it to pair and then boom. 🙂

Feb 27, 2016 4:42 PM in response to Cathyb9618

Interesting, when I turn it on to see Green, it says POWER OFF

Jun 19, 2016 6:58 PM in response to Barry Schwartz

I had a similar issue with the Plantronics Voyager 520, which is a more basic model than the Legend. What finally worked for me with my iPhone 6S Plus was to

• Make sure my phone's Bluetooth was on and have the Bluetooth menu up
• Then turn on the Voyager 520 while continually depressing the power button until the lights on the side went from the one blue light to flashing red and blue and my iPhone's Bluetooth menu displayed "520Plantronics" under "Other Devices."
• I then tapped on "520Plantronics" on my Bluetooth's menu and typed in: 0000

My headset was then re-paired to my phone.

Sep 17, 2016 1:00 PM in response to Solutions man

Thank you this worked great

Plantronics Voyager Edge

The Voyager Edge is a Bluetooth headset from Plantronics, released in February 2014.

viperbox @viperbox

Posted: Jun 1, 2016

• Unsubscribe

Microphone issues Plantronics Voyager Edge

Hello. I have microphone problems with my headset plantronics voyager edge - people hear my very bad. I try to pair with another phone, but the problem persist... Any ideas?

Is this a good question?

Fix works for the Plantronics 5200 also! I just applied it. Used black electrical tape to cover both sides holes on the round section.

May 24, 2021 by Sander ten Wolde

Dave Blankenship @daveblankenship

Posted: Mar 9, 2017

Super easy fix - put a piece of tape over the two holes next to the call button. I assume the noise canceling is wonky...

Was this answer helpful?

11 Comments:

Does it work sir? Mine has same problem too.

Apr 7, 2017 by Ricky Soewardy

Yep, it works great. You can test it by just covering the holes with a finger.

Apr 7, 2017 by Dave Blankenship

Hi Dave, I will try this. The unit I have has been working perfectly since new and almost 10 months old. The fading issue has only just started in the last week. The noise cancelling thought makes sense as when I am inside a confined space (i.e. Motor Vehicle) people can hear me. When I get outside and start walking the people almost immediately complain that they can no longer hear me and that my voice has become inaudible. Yet I have no issue hearing them.

Apr 13, 2017 by john

Well scratch that test. I accidentally dropped my Voyager on the floor and my daughters mini poodle decided to make a meal of it.

Apr 23, 2017 by john

After a few seconds of speaking my voice would fade away to nothing and callers couldn't hear me.

I did the test above (covering the noise cancellation sensor) and my problem went away. Turns out the mic grooves were dirty, damping my voice enough that it thought my speech was background noise. A thorough cleaning with an alcohol pad including into the mic grooves cleared this issue for me.

May 31, 2017 by Losttexan

Show 6 more comments

Olawale Yussuff @olawaleyussuff

Posted: Jul 6, 2018

Hi Everyone, I had the same problem with a V5200 and abandoned it for months after trying all sorts of suggestions (taping the holes, resetting...).

Picking it back today, I decided I wanted to know the reason and I found it and a solution.

Simply download the Plantronics hub (application) on your device. Scroll to the settings and turn off the ‘headset sensors’ and ‘HD voice’. The turn off the headset for about 5 - 10 secs and turn back on. Your device should work just fine. You can learn more here (under troubleshooting section) https://www.plantronics.com/content/dam/...

2 Comments:

Thanks, disabling HD voice worked! In my case, microphone recorded static, something like crackling noise. All good now.

Nov 30, 2018 by Ivan Grishagin

How did you all do that. I don’t see the options in the app.

Mar 6, 2019 by rtedeschi

Klaus @kballer

Posted: Apr 30, 2017

I had same problem with 2 consecutive Voyager Legend's . Just before turfing the headset, considering it being out of warranty, I thought to try washing the headset with Isopropyl Alcohol and carefully drying with compressed air only on the boom and speaker head. Now its working perfectly again.

5 Comments:

This also worked for me but on a Voyager Edge. Noise cancellation was somehow registering my voice as background noise and fading it out after a few seconds.

Headset is almost 18 months old now, and one morning my voice started fading away after a few seconds of speaking. I could hear callers, but they couldn't hear me after the first couple of words. If I placed the microphone right next to my mouth then they could hear me normally. If I covered the noise cancellation sensor (two holes near the call/hangup button) while the headset was in my ear I could also be heard normally. So I cleaned it thoroughly with a cotton pad damp with isopropyl, including in the grooves along the boom where the mic sits. After drying it now works perfectly again.

Probably just had some gunk in the mic grooves that was damping my voice enough for the headset to think it was background noise. Thanks for the post above, it helped me!

i have the same problem exactly like yours but no solution worked for me , are there any advices?

Dec 11, 2018 by Mohamad Kabeel

Washing it with Isopropyl alcohol worked for me on my Voyager Legend. Thanks for the tip.

Oct 15, 2019 by Shrenik Bhura

Don’t use Isopropyl Alcohol because it contains water. Soak it in Denatured Alcohol which can be found in any paint dept at your local hardware store.

I soaked my Plantronics Legend in it and it completely restored my low volume microphone issues.

Here’s a how to video

https://youtu.be/H01l_GMQftc

Jun 14, 2020 by mightymikeamps

Not sure I agree here! Denatured alcohol is more likely to damage electronics and plastic than isopropyl alcohol. From the link below:

"... isopropyl alcohol can be safely used to clean electronic components, unlike denatured alcohol. When denatured alcohol evaporates, it leaves behind a residue that can affect the sensitive parts of a computer. Similarly, some of the other chemicals in denatured alcohol can be corrosive to plastics."

https://sciencing.com/denatured-alcohol-...

Jun 19, 2020 by The G

Posted: Jul 20, 2016

same issue here. platronics sent me a new one and the same problem. after working perfectly for a couple months, i am now inaudible to parties i call. like i'm breaking up.

i have just 3 months old platronics voyager specel edition mic is not working i traid all the way i did update also but no use

Mar 13, 2020 by ahmed afridi

Rohit Dhavade @rohitdhavade

Posted: Jan 11, 2017

Same issue faced!

Plantronics replaced it, and new one got same issue within a week.

Rubbish piece of headset.

Jean-François Carrier @jeanfranco81871

Posted: Jul 26, 2017

Same issue here...

People comment that my voice is faint. Very annoying for an expensive headset.

I'm out of warranty and they are offering a discount on a replacement. Not sure what I'll do.

I'm now very hesitant of buying another Plantronics headset.

Turtucea Vasile @turtuceavasile

Posted: Jul 12, 2023

You can find a video on yt where a romanian guy is showing you how to fix it.. the problem is with the ambient microphone that is near by answer button

Could you post a link to the YouTube video please ? Or if you can’t post the link copy and paste the name of the video and the creator, It’s difficult to search for given your description unfortunately - not least because quite a few different headsets are referred to in this thread .

Jul 12, 2023 by Jonathan Histed

Achaz Israel @achaz

Posted: Jul 12, 2016

I just googled to see if there were known issues with the Plantronics Voyager Edge's microphone because I'm having that same exact issue!

I just bought mine only 4 days ago, and thought maybe it was not properly adjusted in my ear so that the extended microphone wasn't touching my face-some Bluetooth headsets, I think, the mic portion must be touching your face, I think for picking up vibrations better to hear your voice-not sure though.

Anyway, most, not all of my calls, people can barely hear me or they say I'm breaking up, and I never had mic issues at all with my Bose headset!

I'm going to contact Plantronics directly and report this issue to them and also what others have said about this same exact issue with their units.

heartbeat927 @heartbeat927

Posted: Sep 6, 2016

I have the same problem. This is thr second one i bought and same thing

Adam West @atomm

Posted: Oct 4, 2016

First thing you do is make call then check to see if the mute is on! Push voice/mute button found on underside of mic boom. Till you hear it say mute on or mute off then try call again when you have comfirmed that mute is off.

The issues with the Voyager Edge is one where the problem is when the microphone is used in call it malfuntions but if you use the voice command it will work just fine you can do the same with the voice assistant if you make a call from the voice assistant the person your calling should be able to hear though it might not be as clear but more then enough for you to be heard by person you are calling.

This is just a temporary solution the real issue is that there is a bug in the hardware and as yet to be resolved by any other means than to send defective unit back to plantronics and have them replace the unit and tell them about the issues with unit you encountered.

I will be sending in my own Voyager Edge SE with microphone malfuntion in call and the OTG (On The Go) you need an OTG conector/adaptor to test this feature is malfunctioning so cant be updated.

Email me if you have other questions

gonzoxxxxx @gonzoxxxxx

Posted: Dec 14, 2016

I have the same problem. I have four headsets all of them are Plantronics edge. They have the same microphone issue. Plantronics replaced 2 of them but the new ones went bad after 2-3 months. It has to be some kind of manufacturing defect. It's better to stay away from that headset. If anyone have this problem is better to send it back and ask for refund. I went through 6 headsets and they just die at some point. So the new one will not be any better.

3 Comments:

Try this - put a piece of tape over the two holes next to the call button. I assume the noise canceling is wonky...

Mar 9, 2017 by Dave Blankenship

I just tried the "tape-fix". It works!! Struggled with same sound cutting out after few seconds as everybody else. Thanks! You saved me a new unit or limiting to audio listening only. You are a hero.

Tape worked for me with the plantronics 3225 wired headset, in Zoom people kept telling me that my volume sounded really low. There's a small outer hole at the end of the boom mic (not sure if it's supposed to be like that but I can actually see a piece of copper wire inside the hole). I placed tape over that and it helped greatly.

Mar 23, 2022 by zantoka

dataron @dataron

Posted: Dec 21, 2016

I have previously used about 5 plantronics, bluetooth version 1.0-3.0, love it; but, not this one!

This Plantronics has sensor to turn off once I remove it from your ear. The sensor may not work very well. Once I disabled(off) "Smart Audio Transfer" in setting/sensors&presence, it seems to work, but not much better, microphone still sounds so far away. I don't want to play with all the sensor setting, someone might have better luck.

I download/install the software with my windows 10. I run it, plug in headset, then it ask me to download update; once download complete, you can play with settings.

To download and install MyHeadset Updater:

Go to http://www.plantronics.com/myheadset-upd...

Choose Voyager Edge, and then click Get Started.

Click Start.

Click Download.

Follow the on screen prompts for downloading and installing the application.

Craig McKellar @craigmckellar

Posted: Mar 20, 2017

Another thing to check is whether it's paired with more than 1 device? I had the issue as it was paired with both my phone and my laptop via Bluetooth so the audio/voice was pretty bad as it was attempting to communicate with both at the same time. Disconnecting it from the laptop then let the phone work perfectly.

Ham Burger @hamburger42862

Posted: Mar 31, 2017

I had the problem of people not hearing me after I dropped it.

I considered it broken and bought a new one.

The headset is great but the earpiece is a desaster.

A friend who is a dental technician made me a silicon earpiece based on

the unfortunately discontinued Bose Headset II earpieces.

Now it stays in the ear rock solid:

https://www.dropbox.com/sh/l21ia7edr7cmx...

VLad Koretsky @vladkoretsky

Posted: Apr 16, 2017

I've got the same problem, for the second time now, bought​ my first Voyager edge on Aug 2015, last year around May it was replaced for new one, however sound quality was a bit worse thany first one, although acceptable.

And I've sent it to reseller, hope they will fix it or it will be replaced.

Trying to look for alternatives now in case if there will refund be possible.

But honestly Voyager edge is the​best..

Mine was replaced. Just got it back few days ago.

I am considering Motorola Whisper, my friend ordered from US, he is a happy user for last 3 years.

Although, not sure how warranty would be valid or not outside US, for me it's very important.

So probably I'll stay with my edge ;)

Another plus for Plantronics.

Apr 30, 2017 by VLad Koretsky

Loris Valentini @lorisvalentini

Posted: Apr 21, 2017

Identical problem here. Voyageredge paired with s5 and gear s. Stil working for about 10 months then people start hear me bad. This is the third headset that they change me in warrantly.

Did you try covering the two holes next to the call button with tape? I'm curious to see if this fixes any other set than mine...

Apr 21, 2017 by Dave Blankenship

Tom S @toms15048

Posted: Jan 12, 2018

Don't buy Plantronics products, especially the Voyager Edge. It has a known defect in the microphone and once yours is out of warranty, they won't replace it. Purchase a cheaper headset like Jabra or the like and you won't be disappointed.

Ravi Hossur @ravihossur

Posted: Jun 10, 2018

I have the same issue. Surprised that this particular problem has been reported for more than 2 years now and we still do not see a way out. The headset itself is great but disappointed to see that this is a perpetual problem with no resolution.

I have been using Plantronics bt headsets for nearly 7 years now and this is just the second one. They are pretty well designed but looks the recent headsets are not built to last!

Hi you should try the suggestion in my post below.

Jul 6, 2018 by Olawale Yussuff

TheTelecom Shop @thetelecoms9193

Posted: Oct 3, 2018

I have the same issue. But Some of the plantronics headsets are really good, But this is not good product

pgwmcc @pgwmcc

Posted: Nov 30, 2018

The darn thing shuts off in middle of conversation OR it says “answering phone” but never answers the incoming call.

And the so called voice system never works.

fkirkland @fkirkland

Posted: Feb 19, 2019

Dang! Looks like I'm not the only one by far!? When I used to fly, I loved the brand but I've got two of these and no one can hear me!?! After a few years of use it has now become a piece of junk unless your just using it for music etc…

flaviosan @flaviosan

Posted: May 1, 2019

any oficial solution about my voice fading away due to mic or noise canceling issue? (plantronics legend headset) . i disabled HD voice and also tried to cover the noise canceling sensors but none solved the issue. Any other suggestion?

Freida Kirkland @freidakirkland

No one has gotten back to me on any of these problems. I’m thinking that maybe I am just expecting that the things I buy should last forever!? lol Good luck on getting some kind of help, if you do find out anything, I would appreciate your posting that here ;D

check the sensors on HUB level and disable :)

Sep 25, 2019 by jaijagat

Soak it in denatured alcohol like this

tromesa604 @tromesa604

Posted: Sep 2, 2019

I’m having the exact same probem. Honestly for a headset this expensive, these types of issues are completely unacceptable. It’s just disgraceful. Stay away from Plantronics - it’s bottom of the barrel garbage.

jaijagat @jaijagat

Posted: Sep 25, 2019

you should disable the sensors on the software plt HUB and test it again most probably the ANC mics are broken or misaligned

Rick Hyne @rickhyne

Posted: Oct 23, 2019

Same problem.

If I lower my voice, it just disappears.

Turned off ANC to see if it will make a difference. Probably will go back to a wired headset. Disappointed.

JC.Loui @jc_loui

Posted: Apr 16, 2020

I have two Voyager Legends and both are bad. Almost no microphone level. There seems to be no solution o this problem. Are there no Plantronix reps here to defend their reputation? Maybe this is a known issue they are covering up? Disappointed.

same problem with me - 2 voyager legends where microphone just stops working. I have tried cleaning microphone with Alcohol and then using compressed air. Still doesn't work. I noticed it will work if I put two fingers over mic near tip of unit. So something is causing my voice to seem like background noise. I may try taking apart the mic and then cleaning it out to see if that works

Apr 17, 2020 by Jim C

mightymikeamps @mightymikeamps

Posted: Jun 14, 2020

This is common with your model and the Plantronics Legend. It’s from corrosion caused by sweat, rain, or even just being open to the humidity in the air. I live in Florida and use this at work, and while working out. So it only takes me a few months before everyone says they can barely hear me.

I finally figured out a fix yesterday, and my volume level is like new again.. Soak it in Denatured Alcohol for a couple minutes. They sell it in any paint department at every hardware store.

You don’t have to soak the battery side. I just took the soft ear insert out (push and twist to remove), and soak from that hole to the tip of the microphone for a couple minutes in a measuring cup, then took it out and moved the microphone back and forth a couple times to work the alcohol in. Then soaked for a couple more minutes. Then wiped off with a paper towel. Let it sit for a few minutes. Made a call to a couple people, and they all noticed a huge improvement.

if you ever drop your keyless entry in the swimming pool. This will fix that too!

Update (06/14/2020)

Here’s video on how to fix this:

Okay listen up guys, this is important. I have a Plantronics 5220 Voyager Legend. My microphone does not work on Cellular phone calls only. I went to my voice recorder and pressed record, it should have not recorded anything with my so-called non-working microphone and lo and behold wouldn't you know it recorded everything I said crystal clear on my voice recorder, that's right the microphone works amazing when you're using your voice recorder!!!! it plays back crystal clear, For text messages it works fantastic as well thru my Plantronics 5220 Voyager Legend!

So why is it that when I make a phone call my microphone shuts off so the person I'm talking to cannot hear me.

I bet this Bluetooth has a preset mode that after you've used it for so many hours, days or months it starts shutting the microphone off during phone calls so you have to buy another one. The microphone only malfunctions and mutes me while on a phone call to talk to someone or otherwise, it works perfect. Explain that one?

Dec 6, 2020 by Thomas Poling

I have a new Plantronics Voyager UC and I have the same problem. Mic works with voice recorder but not on zoom or meet. I have updated the software and tried it on Windows and Mac. Did you solved your problem, Thomas?

May 20, 2022 by Valentina F

sb.fitness79 @sbfitness79

Posted: Jun 18, 2021

Press mute and call button together and hold for 4 seconds to disable sensor

https://drive.google.com/file/d/1zpXRWMd...

daniel daniel @cdaniel2022

Posted: Apr 21, 2022

hello; i also have this problem and i permanently fixed; it's a hardware issue; i make a video with all the detail here https://youtu.be/qjHFJqkzPiQ

Stephen Hill @stephenhil77691

Posted: Sep 8, 2023

I have the Plantronics PLT V6200 which I bought because of the really long battery life.

Like the other posters here my mic suddenly gave trouble and people couldn't hear me on phone calls .

I tried the Plantronics hub with no joy . I couldn't find the holes to cover because the 6200 has the mic holes at each end of the neck band so I covered the set of holes on the left side of the band (which also has the anc on off button ) and bingo my mic is working perfectly .

Thanks for all the suggestions as I would never have thought of this .

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