plantronics voyager legend problems

Power button is broken.

Dead battery., water damage to battery., connect button is not working., microphone malfunctioned., water damage to the microphone assembly., volume is turned down or off., earpiece assembly is not working., water damage to speaker inside earpiece., the orientation of the earpiece unit is not correctly aligned for the user's personal comfort., the soft, rubber, protective earpiece tip is damaged., one or more of the components were damaged to cause the balance of the unit to become off-kilter., the battery is drained., the battery is defective., the main internal circuit board is malfunctioning and needs to be replaced., plantronics voyager legend troubleshooting.

The Plantronics Voyager Legend is a Bluetooth headset that was originally released in September, 2013. With talk time up to 7 hours and a range of 33 feet, the popularity of this device is only rivaled by customer satisfaction with the product.

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Device won't turn on.

No matter what I do, I can not get my Plantronics Voyager Legend to turn on.

If the power button is broken, follow steps in the Plantronics Voyager Legend battery replacement guide that details how to remove the buttons.

It is possible that the battery has malfunctioned or become disconnected. Follow the steps in the Plantronics Voyager Legend battery replacement guide .

Water damage could have caused a short in the battery. Replace the battery by following the Plantronics Voyager Legend battery replacement guide .

My voice is not clear to the receiver of the phone call.

The receivers of my phone call either can not hear me, or they are having a hard time hearing me.

Either the Connect button has not been engaged or the Connect button has malfunctioned. Follow the steps in the Plantronics Voyager Legend microphone replacement guide to replace this button.

The microphone assembly consists of a voice tube and a circuit board. One or both of these components may have malfunctioned. To repair, follow the Plantronics Voyager Legend microphone replacement guide .

The microphone assembly has gotten wet, causing the circuit board to malfunction. To replace this component follow the steps in the Plantronics Voyager Legend microphone replacement guide .

I can't hear the person on the other end of the call.

I am having difficulty hearing through my device, or at times I can not hear anything at all.

The volume may be turned down to a minimal level. Simply use the volume button to increase the volume level. Attempt this before disassembling the device unnecessarily.

The earpiece unit could have become disconnected internally. Replace the earpiece assembly by following the Plantronics Voyager Legend earpiece replacement guide .

The device got wet causing the speaker system to malfunction. Replace the earpiece assembly using the Plantronics Voyager Legend earpiece replacement guide .

The earpiece does not fit correctly.

I cannot get the earpiece to fit correctly. / I cannot get the earpiece to stay in my ear.

The Plantronics Voyager Legend is comprised of three swiveling sections. The movement allotted by these different sections allow it to be placed on either the left or right side of the head. Try rotating the different segments slightly to see if a better fit can be achieved.

The soft clear earpiece located on the earpiece assembly may be damaged. Follow the steps in the Plantronics Voyager Legend earpiece replacement guide that detail the replacement of this component.

The unit is balanced by the different components that comprise it. If one of these components becomes too damaged the unit will lose its ability to balance. Refer to the Plantronics Voyager Legend device page to find the appropriate guide for replacement of the damaged component.

The device will not connect a call or keeps dropping calls.

Whenever I am engaged in a call the device will either not connect or it will connect and then drop the call.

Plug the unit into the charger to see if this will remedy the problem.

It is possible that the battery is defective and will not hold enough charge to complete the call. If charging the unit does not work refer to the Plantronics Voyager Legend battery replacement guide to install a new battery.

If the battery is not the problem, it is likely that the main circuit board has malfunctioned and needs to be replaced. Follow the steps in the Plantronics Voyager Legend battery replacement guide to locate the main circuit board, on which the battery is attached, to replace the circuitry.

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The device cannot discovered by other devices in bluetooth scanning

Irawan Agus Sulistya - Mar 24, 2016 Reply

I mean, at the first time I buy it, the device is easily paired with my android phones. But never able to found by iOS devices. And then after a long time I didn"t use it, it cannot connect any longer with my android phones. it said that the password is incorrect. Can you help me I just upgrade the firmware, but still the problem remains.

My headset keeps connecting/disconnecting don't know why.

cedricbeard34 - May 28, 2016 Reply

I took the advice of those that review and bought two of these units. One formy wife and one for me. When it works it's great. Then it just doesn't. (Apple 6 by the way) It will start to call and you can hear siri and then you have to pick up your phone. It shows it's still paired with blue tooth but it just doesn't work. We are both at our wits ends. Is there a fix for this or did I just waste money because of our apple phones?

walkh2o - Jul 12, 2016 Reply

I have a similar problem with one of the units I got, if you download the PLT hub app and try disabling "On ear detection", you lose a heap of the nice features but that got one of mine working.

koshatul - Jul 21, 2016

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How to reset the Plantronics Voyager Legend

Updated by on Oct 12, 2023 1 Comment

Disclaimer: We do not sell this product, so we do not have much information on it outside the scope of this article.

Plantronics Voyager Reset:

• Turn your headset off. The on/off button is the slide switch on the back of the headset just above the charging contacts.
• Press and hold the Answer Call, Voice Recognition, and Volume Down buttons together for 3 seconds:

Your Voyager should be reset and ready to work with your Bluetooth devices.

Time for a new Bluetooth headset?

Many Plantronics Customers have upgraded to the Leitner Premium Plus LH670 Wireless Headset.

May 01, 2023

My voyger legend is not charging up to more than 5 hrs. ——— Headset Answers replied: The Voyager battery is not replaceable and does degrade over time. I would recommend reaching out to wherever you purchased it from and inquiring about a warranty from them. Most Plantronics units come with a 1 year warranty and if it is within that period you may be able to get a replacement.

What is Headset Answers?

This is the internal support database for Headsets.com . We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at [email protected] (compliments also welcomed 😀)

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Related Articles

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Questions/comments?

SOLVED! Plantronics Voyager Legend Poor Sound

Table of Contents

About Plantronics Voyager Legend poor sound , there must have been a connection problem so you should disassemble and reassemble the headset. Furthermore, you may want to replace the battery, swap the earpiece, or update the firmware. Read to the end to learn the way to get rid of the sound issue.

Microphone Or Connect Button Malfunctions

Not being able to hear or hearing crackling sounds when using the headset can be caused by the connect button. The connect button can be disengaged or malfunctioned or the microphone assembly may be wet or malfunctioned.

Guide To Repair or Replace Microphone Assembly

Step 1- Loosen the snaps that hold the microphone assembly together.

Step 2- Remove the top piece of the plastic housing to expose the metal, protective plate. Use precision tweezers to remove the metal protective plate.

Step 3- The volume button is located by the rear end of the microphone assembly close to the earpiece assembly. Use precision tweezers to remove the volume button.

Step 4- Remove the voice tube, disconnect the leads that are attached to the voice tube. If the voice tube is the component that needs replacement then you can replace it.

Step 5- Remove the circuit board out of position, disconnect the leads so that the circuit board is completely free. You can replace the circuit board if it needs replacement and solder the leads on the circuit board.

Device Refusal To Turn On

A broken power button, dead battery, or battery damaged by water can make the Plantronics voyager legend battery not to turn on.  Below are the steps to fix it.

Guide For Battery Replacement

Step 1- Remove the protective outer covering. Using a metal spudger, separate the covering from the housing.

Step 2- Pull the plastic housing to reveal the wire that connects the entire unit.

Step 3- Remove the protective covering on the bottom of the plastic housing.

Step 4- Using precision tweezers, remove the volume and power button out of place.

Step 5- Use a metal spudger to remove the battery circuitry.

Step 6- Remove the circuit board to reveal the battery unit.

Step 7- Use precision tweezers to pull the tape holding the battery in position.

Step 8- Remove the old battery and the leads on it, replace with a new battery, and solder the leads on it.

Can’t Hear The Person At The Receiving End Of The Call

If you are having problems hearing the person at the other end of the call, it may be that your volume is turned down to a minimum. Use the volume button to increase it. Please do this first and if it doesn’t stop, then you can disassemble. Another reason for this problem may be that the earpiece assembly isn’t working or water has damaged the speaker in the earpiece. If the earpiece does not fit correctly, it may also cause this problem. Below are the steps in changing an earpiece.

Guide To Earpiece Replacement

Step 1- Remove the soft, plastic earpiece out of position.

Step 2- Use a hair dryer or heat gun to heat the earpiece assembly so that the adhesive holding it together will soften.

Step 3- Use a metal spudger to remove the top half of the earpiece assembly

Step 4- Use a metal spudger to remove the speaker housing.

Step 5- Use precision tweezers to remove the protective screen in front of the speaker unit.

Steps 6- Remove the speaker unit and the leads. Replace with a new speaker unit and solder the leads on it.

Poor Audio Quality

If you notice or experience crackling or pop sounds when making a phone call then it is a result of poor audio quality. Your Plantronics voyager legend headset may have a firmware of the lower version, so you need to update it. This problem can be solved by updating the firmware on the Plantronics website.

Steps To Update Firmware

Step 1- Connect your PC to your Plantronics voyager legend headset using a USB cord.

Step 2- Go to http://www.plantronics.com/us/support/myheadset/update on your browser.

Step 3- You have to run the installer as an administrator if you are using a PC.

Step 5- Go back to your browser and update the firmware of your headset. Yes, you can update the firmware of your Plantronics voyager legend headset using your browser.

The Plantronics voyager legend headset is a Bluetooth device. It is more common because of the poor audio quality associated with it. This article gives you solutions to the common causes of poor audio quality. So, you don’t have to throw away your Plantronics voyager legend headset whenever it encounters any audio problem.

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Solved: Plantronics Voyager Legend fixes wind noise issues with firmware update

Yes, I’m still that jackass who walks around with a bluetooth headset on his ear .

After more than a year using the Voyager Legend bluetooth headset from Plantronics, I still love it.  Between its ability to connect with my phone and my laptopt simultaneously and the fast handoffs with the phone, I find it one of the most useful devices I own.  I spend a lot of my time at work talking on the phone (such is the life of a client-facing technologist), and I also listen to a lot of NPR podcasts, so you can almost always find me with the thing stuck in my ear. I’ve even convinced my wife and sister-in-law to get themselves one.

I’ve had just one complaint… the wind noise.  The headset has great audio quality and picks up my voice extremely well, but it turns out that it is incredibly sensitive to wind.

I remember the first few times I ran in to it. I had to join a conference call while out of the office, so I was in the entryway of a building. It was sunny and I stepped outside as the call continued. Then, people began to complain that someone was picking up wind noise, and would whoever it was please mute their phone. I couldn’t hear any noise, and there was no breeze, so I assumed at first that it wasn’t coming from me.

The boom microphone is so sensitive to your voice that it picks up even the slightest breeze and transmits a loud “rushing sound” to whomever you are talking to, but you can’t hear it.  You can’t even feel any breeze and it still somehow picks it up.  I looked a bit online and found other people complaining about the problem, but no fixes.

So, it has been great for listening to podcasts outdoors, but not talking. And I have had some pretty laughable attempts as I walked to my car to try to get Siri to send a text message to my wife to let her know I was on my way home. I’d say the problems were 25% Siri and 75% wind noise from the headset confusing her.

Then a few weeks ago, I decided to check for a firmware update for the headset and noticed this very interesting item among the varies entries in the release notes for version 93, released last Fall :

4x-improved wind noise reduction

Hmm, that sounded promising. The wind noise problems were so bad that I didn’t think 4x was likely to make enough a dent, but I figured it was worth a shot. I upgraded the firmware and took it for a spin outside.

It turns out that 4x is more like 4000x.  The wind noise reduction is excellent. Over the past few weeks, I have made phone calls in heavy wind and even blowing rain storm. No wind noise at all. (Fun tip – if you want to test your microphone quality for things like clarity or wind noise, leave yourself a voicemail and then play it back).

It kind of blows my eye that they are able to pack so much signal processing power into the tiny piece of electronics that I can hang on my ear. I’m amazed that such a serious wind problem can be corrected with a firmware update.

So, if you have a Plantronics Voyager Legend and are having wind noise issues, go update the firmware.

The Plantronics Voyager Legend has a boom microphone for better voice pickup

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4 responses to solved: plantronics voyager legend fixes wind noise issues with firmware update.

I have installed the latest update, however, the disturbance due to wind coming from a ceiling fan is not cancelled at all when a person sits under it with Voyager Legend. Requires immediate software update if it can solve the problem.

I am also experiencing similar issues with the headset wind and surrounding disturbance is killing the voice call. Can anyone help me to fix this. My headset updated to latest version of firmware 106 still problem persist. Appreciate any help or assistance to fix this problem or should I revert back to old version???

I tried to reset BT in my phone and looks like the disturbance has gone. Will have to monitor the device for some time before jumping to any conclusion. Plantronics FW 106

We are having problems with ours charging. Worked good the first day for about 4 hrs then never could get it to stay charged long.

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connection problems with plantronics voyager legend bluetooth headset

When using my Plantronics Voyager Legend headset with iPhone 6 it sometimes will default back to the iPhone microphone during a conversation then back to the Voyager. I have two Voyager headsets and both act the same. Spoke with Plantronics tech and he said the problem is with the iPhone. I have tried deleting the headsets and pairing again, but still the same issues.

iPhone 6, iOS 12

Posted on Apr 15, 2019 3:43 PM

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• Bluetooth won't stay connected Why is my Plantronic's Headset not staying connected?? I can be on a call using my headset and a call waiting call come in... disconnect from the first call to switch over and the headset disconnects. It will not reconnect unless I turn off bluetooth on the phone, then restart. Even then sometimes I have to turn the headset off and back on. From one call to the next on a $1,000 phone seems ridiculous!! I've tried this with an older bluetooth headset as well, with the same results. 287 1
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Apr 16, 2019 3:04 PM in response to jkbenski

Hello jkbenski,

Thanks for that info and for choosing the Apple Support Communities. If I understand correctly, you are having an issue with your iPhone and your Plantronics Bluetooth headset. Since you have already tried some good troubleshooting steps and contacted Plantronics already, your next step is to make sure your iPhone is up to date and then contact Apple if you need further assistance.

Update the iOS software on your iPhone, iPad, or iPod touch

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Plantronics Voyager 5200 Troubleshooting Guide

For other helpful guides visit the  Plantronics Voyager 5200 resource center

Callers can't hear me / I can't hear callers

• Make sure your Voyager 5200 headset is paired to your mobile phone
• Reposition the headset on your ear as the sensors may not work
• Download the Plantronics Hub and disable Wideband Audio

My headset doesn't give me 7 hours of talk time

• Make sure your headset is paired to your phone
• Disable Wideband Audio in the Plantronics Hub
• Let your headset completely run out of battery then give it a full charge
• Some phones have less efficient Bluetooth and will not give 7 hours of talk time on a single charge

Pairing your Voyager 5200

1. With the Voyager 5200 headset power on press and hold the call button until you hear "pairing"

2. While the headset LED lights start flashing blue and red, activate the Bluetooth on your mobile phone and search for new devices

3. Select PLT V5200

4. Once paired the LED lights will stop flashing and you'll hear "pairing successful"

Reset Sensors

1. Wearing the Voyager 5200, tap the call button to test sensors. A talk time voice alert means sensors are working. A tone means the sensors need to be reset.

2. To reset the sensors, power on the headset, connect the headset to your computer's USB port for more than 10 seconds.

3. You can disable your headset smart sensors through the Plantronics Hub software under the Settings 

Is your Voyager 5200 no longer working after the troubleshooting steps above?

Consider doing one of two things.

• Request a replacement from the manufacture if the headsets within th 1 year warranty.
• If out of the 1 year warranty, you'll want to order a new Voyager 5200 here or another two different models to consider is the AfterShokz Opencomm  and BlueParrott M300-XT

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Are you having bluetooth problems with a plantronics voyager legend   start here with links to existing questions on the device and if these don't help you can always use our troubleshooter tool or raise a question in our forum..

Can you help other users with Plantronics Voyager Legend devices that have a problem outstanding ?

• Plantronics Voyager Legend : callers cannot hear me
• Can not connect to android device.
• Plantronics Voyager Legend with intermittent connectivity
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