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STA Travel is the world’s largest student travel organization helping students travel in over 90 countries. They offer real value and flexibility, as well as genuine advice and first-hand experience. They are dedicated to providing young people with products and services that make travel fun, affordable, and safe. Site features include flight booking, hotels, hostels, travel insurance, global rail as well land tour products. Information on activities and destinations. Special deals, both domestic and international. STA Travel has more than 200 stores around the world, helping more than 2 million students annually.

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A woman walks past an STA Travel store in London

'We knew they were experts': STA Travel clients and staff look back

As company falls victim to Covid-19, travellers reflect on joy of experienced people helping to book holidays

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News that STA Travel has become the latest to fall victim to the Covid-19 pandemic has prompted an outpouring of sadness and nostalgia from former customers and staff.

Known for its enthusiastic staff and its budget round-the-world plane tickets, generations of students would flock to STA Travel stores to book gap years and summer breaks through the company – or simply to gaze longingly at the adventures it promised.

Its bright yellow and blue signage has been a familiar sight on high streets and university campuses for decades, but now after it confirmed it had ceased trading on Friday, 54 UK stores look set to close their doors, putting 500 jobs at risk.

Lowri Lloyd Owen from near Aberystwyth worked for the company for 10 years, first as a travel expert and then as a store manager. She said she felt “extremely saddened” when she heard the news. The job enabled her to move to Australia, where she lived for eight years and started her family.

“The 10 years I spent working for this company taught me so much, took me to places far and wide and I met lifelong friends along the way, many of whom are still employees and will be facing very difficult times ahead,” she said. “Selling travel is the most awesome thing you can sell someone.”

Tim Walker in Mexico.

She was not surprised by the reaction to the news. “Whether you were an STA customer or an employee, it was a company that supported young people often at the start of their travels or career and that stays with you,” she said.

Tim Walker, who runs Beaumont Music and lives in West Sussex, was one of the company’s loyal customers when he was a student in the early 2000s. He used the travel agent from the age of 18 to 22 to book his gap-year adventure as well as summer trips while at university.

“I remember booking flights to Mexico and the staff member calling over a colleague who had just returned from their own trip. We were excited anyway but as this guy launched himself over the desk towards us, his enthusiasm was ridiculously infectious and all they wanted to do was to make sure we had a fantastic time.”

UK retail and hospitality job cuts on back of Covid-19 crisis

Marston's - 2,150 jobs 15 October: Marston's  - the brewer which owns nearly 1,400 pubs, restaurants, cocktail bars and hotels across the UK - said it would cut 2,150 jobs due to fresh Covid restrictions. The company has more than 14,000 employees. 

Whitbread - 6,000 jobs 22 September: Whitbread, which owns the Premier Inn, Beefeater and Brewers Fayre chains, said it would cut 6,000 jobs at its hotels and restaurants, almost one in five of its workforce

Pizza Express – 1,100 jobs 7 September: The restaurant chain confirms the closure of 73 restaurants as part of a rescue restructure deal.

Costa Coffee – 1,650 jobs 3 September: The company, which was bought by Coca-Cola two years ago, is cutting up to 1,650 jobs in its cafes, more than one in 10 of its workforce. The assistant store manager role will go across all shops.

Pret a Manger – 2,890 jobs 27 August: The majority of the cuts are focused on the sandwich chain's shop workers, but 90 roles will be lost in its support centre teams. The cuts include the 1,000 job losses announced on 6 July.

Marks & Spencer – 7,000 jobs 18 August: Food, clothing and homewares retailer cuts jobs in central support centre, regional management and stores.

M&Co – 400 jobs 5 August: M&Co, the Renfrewshire-based clothing retailer, formerly known as Mackays, will close 47 of 215 stores.

WH Smith – 1,500 jobs 5 August: The chain, which sells products ranging from sandwiches to stationery, will cut jobs mainly in UK railway stations and airports. 

Dixons Carphone – 800 jobs 4 August: Electronics retailer Dixons Carphone is cutting 800 managers in its stores as it continues to reduce costs.

DW Sports – 1,700 jobs at risk 3 August: DW Sports fell into administration, closing its retail website immediately and risking the closure of its 150 gyms and shops.

Marks & Spencer – 950 jobs 20 July: The high street stalwart cuts management jobs in stores as well as head office roles related to property and store operations.

Ted Baker – 500 jobs 19 July: About 200 roles to go at the fashion retailer’s London headquarters, the Ugly Brown Building, and the remainder at stores.

Azzurri – 1,200 jobs 17 July: The owner of the Ask Italian and Zizzi pizza chains closes 75 restaurants and makes its Pod lunch business delivery only

Burberry – 500 jobs worldwide 15 July: Total includes 150 posts in UK head offices as luxury brand tries to slash costs by £55m after a slump in sales during the pandemic.

Boots – 4,000 jobs 9 July: Boots is  cutting 4,000 jobs  – or 7% of its workforce – by closing 48 opticians outlets and reducing staff at its head office in Nottingham as well as some management and customer service roles in stores.

John Lewis – 1,300 jobs 9 July: John Lewis announced that it is planning to  permanently close eight of its 50 stores, including full department stores in Birmingham and Watford, with the likely loss of 1,300 jobs.

Celtic Manor – 450 jobs 9 July: Bosses at the Celtic Collection in Newport, which staged golf's Ryder Cup in 2010 and the 2014 Nato Conference, said 450 of its 995 workers will lose their jobs.

Pret a Manger – 1,000 jobs 6 July: Pret a Manger is to  permanently close 30 branches and could cut at least 1,000 jobs after suffering “significant operating losses” as a result of the Covid-19 lockdown

Casual Dining Group – 1,900 jobs 2 July: The owner of the Bella Italia, Café Rouge and Las Iguanas restaurant chains  collapsed into administration , with the immediate loss of 1,900 jobs. The company said multiple offers were on the table for parts of the business but buyers did not want to acquire all the existing sites and 91 of its 250 outlets would remain permanently closed.

Arcadia – 500 jobs 1 July: Arcadia, Sir Philip Green’s troubled fashion group – which owns Topshop, Miss Selfridge, Dorothy Perkins, Burton, Evans and Wallis – said in July 500 head office jobs out of 2,500 would go in the coming weeks.

SSP Group – 5,000 jobs 1 July: The owner of Upper Crust and Caffè Ritazza is to axe 5,000 jobs , about half of its workforce, with cuts at its head office and across its UK operations after the pandemic stalled domestic and international travel.

Harrods – 700 jobs 1 July: The department store group is  cutting one in seven of its 4,800 employees because of the “ongoing impacts” of the pandemic.

Harveys – 240 jobs 30 June: Administrators made  240 redundancies at the furniture chain Harveys, with more than 1,300 jobs at risk if a buyer cannot be found.

TM Lewin – 600 jobs 30 June: Shirtmaker TM Lewin  closed all 66 of its outlets permanently, with the loss of about 600 jobs.

Monsoon Accessorize – 545 jobs 11 June: The fashion brands were  bought out of administration by their founder, Peter Simon, in June, in a deal in which 35 stores closed permanently and 545 jobs were lost.

Mulberry – 470 jobs 8 June: The luxury fashion and accessories brand is to cut 25% of its global workforce and has started a consultation with the 470 staff at risk.

The Restaurant Group – 3,000 jobs 3 June: The owner of dining chains such as Wagamama and Frankie & Benny’s has closed most branches of Chiquito and all 11 of its Food & Fuel pubs, with another 120 restaurants to close permanently. Total job losses could reach 3,000.

Clarks – 900 jobs 21 May: Clarks plans to  cut 900 office jobs worldwide as it grapples with the growth of online shoe shopping as well as the pandemic.

Oasis and Warehouse – 1,800 jobs 30 April: The fashion brands were bought out of administration by the restructuring firm Hilco in April, with  all of their stores permanently closed and 1,800 jobs lost.

Cath Kidston – 900 jobs 21 April: More than 900 jobs were cut immediately at the retro retail label Cath Kidston after the company said it was permanently closing all 60 of its UK stores.

Debenhams – 4,000 jobs 9 April: At least 4,000 jobs will be lost at Debenhams in its head office and closed stores after its collapse into administration in April, for the second time in a year.

Laura Ashley – 2,700 jobs 17 March: Laura Ashley collapsed into administration , with 2,700 job losses, and said rescue talks had been thwarted by the pandemic.

Walker says the demise of STA Travel was a “real loss” to future students wanting to go on their first big trips abroad as they won’t be able to benefit from STA’s experienced staff.

Ronke Adewa-Faboro, a wedding planner from Essex, was an international student studying at De Montfort University in Leicester in the 90s when she went to STA Travel to book her dream holiday. “I booked to spend Christmas in New York. I had always wanted to do it and I asked a couple of friends to go but they didn’t want to. So I was a little discouraged, but decided to go anyway.”

STA Travel made her feel more comfortable about going on her own. They produced flyers about solo travel for women, which Adewa-Faboro studied before going. “I was a solo traveller, aged 19, and my family in Nigeria thought I was crazy. But I thought I only live once so I just decided to do it. STA made me feel really safe about it. I had six magical days there.

“The team were amazing in making a foreign student from Nigeria’s dream come true. Money was tight so they booked me into two separate hostels to save me money. They were brilliant.”

It wasn’t just students booking gap years and post-university travels. STA Travel, founded by two Australian backpackers in Melbourne in 1979, originally stood for Student Travel Australia, but it branched out to a wider customer base and rebranded itself to become Start the Adventure.

Sophie and Nick Butler on honeymoon in Sydney.

Sophie Butler and her husband, Nick, booked their honeymoon with STA Travel in 2012 and have used them for other holidays since, including a trip to New York. “We chose them [for the honeymoon] because we were going to Australia so knew they would be experts. Also, for me, I never did the whole gap-year thing so it was my chance to travel as much as possible.

“I remember going to their store in Covent Garden and a lovely lady – Annie, I think – helped us plan out the whole trip.”

Butler, who runs the Sugar Tea Room in north London , said: “We were both sad to hear about STA travel closing because it wasn’t just for students, they had the best prices for long-haul travel.”

Afsaneh Parvizi-Wayne, the founder of the period product brand Freda, who lives in London, has fond memories of using STA Travel to go to the Gambia, Senegal and Guinea Bissau when she was a student more than 30 years ago.

She said: “We used to have an STA in the University of London Union in the 80s when we still had holiday brochures and you could discuss your trip in person with someone who’d probably done that trip already. It wasn’t just the student discount but also the student perspective and tips in a non-internet era. I’m so sad to see it go.”

Another former customer, Ellie Dix, a board game designer from Hertfordshire, has been reminiscing about Camp America, which she booked through STA Travel in the 90s.

“I was at Birmingham University from 1994 to 1997 and we had an STA Travel on campus. I remember going and just gazing at the options as a sort of escapism from student life. I did Camp America for two years running in 1996 and 1997 and STA dealt with the travel.

“I don’t remember actually thinking there was any other way to travel as a student other than with STA. It was STA or nothing.”

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Sta travel falls into administration.

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The travel company specialised in student travel, trips for young people, gap years and volunteer projects.

STA Travel Ltd had more than 50 shops in the UK and 500 jobs are at risk. It also traded as Bridge the World Travel.

The firm’s parent company, based in Switzerland, said the pandemic had “brought the travel industry to a standstill”.

Rory Boland, Which? travel editor, said: “Most STA Travel UK customers have found it impossible to get refunds in recent months for cancelled package holidays, often for very significant sums of money. Anyone with a booking, still waiting for a refund, or those holding a refund credit note, will be able to get their money back through the CAA’s ATOL scheme. Flight-only tickets booked with STA should still be valid. Passengers should contact their airline to check.

“The travel industry has endured a disastrous year, and many other companies will be on the brink of collapse. The government must urgently step in to provide much-needed support if this industry is to survive the next few months.”

What should STA Travel customers do?

ABTA has specific advice set out on its website for STA Travel customers. What customers should do next will depend on what holiday and travel arrangements they have booked and how they paid for them.

The majority of holidays sold by STA Travel were flight-inclusive packages and these are protected by the CAA’s ATOL scheme.

STA Travel also sold some packages which did not include flights and were protected by ABTA as well as holidays as an agent for other tour operators.

If you booked a package holiday through STA Travel and the holiday is provided by another tour operator, you’ll need to contact the tour operator named on your paperwork or ATOL Certificate. Your tour operator should be able to confirm that your booking will proceed as normal.

Your ATOL Certificate will say ’Package Sale’ in the bottom right hand corner, where an ATOL protected package has been booked through STA Travel with another tour operator.

If your booking included flights and was not with another tour operator, you will need to contact the CAA as your booking is protected by the CAA’s ATOL scheme. Your ATOL Certificate will say ’Package Sale’ in the bottom right hand corner.

If you booked a flight only with STA Travel with a scheduled airline, you will need to contact the airline about your booking. The airline is responsible for your booking and this should proceed as normal. Customers due a refund due to Covid-19 will need to make a claim with the airline concerned.

If you booked a non-flight package through a travel agent and not directly with STA Travel you should speak to your travel agent for advice.

If you booked a non-flight package holiday (for example, a cruise without flights) through STA Travel, it is protected by ABTA or by your credit or debit card issuer.

If you paid STA Travel directly using a debit or credit card you will need to submit your claim for a refund to your card issuer.

Customers that paid STA Travel by any other method or booked through a travel agent will need to submit a claim via ABTA . You will need to have all of your booking information and documents to hand when submitting your claim.

STA also operated as separate companies in a number of countries worldwide. Customers that booked with STA Travel businesses outside the UK will need to establish what protection may be available in the relevant jurisdiction.

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You can contact STA in the following ways:

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Phone lines are available Monday - Friday, 08:00 - 16:00 GMT.

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Employees and customers left in the lurch by Swiss-owned STA Travel

Employees and customers left in the lurch by Swiss-owned STA Travel

Employees of STA Travel in South Africa have been left in limbo since 21 August, when the company ceased trading, one of the Covid-19 pandemic’s many business casualties. The company says staff contracts are still valid, which means employees can’t apply for UIF. Yet staff have been paid only a fraction of their August salaries and no September salary.

There has been no communication from the company since 10 September. A STA employee told GroundUp, “Termination letter requests continue to be ignored.”

The international travel company had been operating throughout the lockdown. Staff were working from home at reduced salaries, and the group had managed to reduce costs by negotiating rent holidays on the 21 branches across South Africa, according to a STA manager who wished to remain anonymous.

STA continued to sell packages during lockdown and people were encouraged to book their 2021 trips. Customers whose travel plans were cancelled due to the lockdown, received ‘travel credits’ instead of cash refunds. They were told that these would be refundable when lockdown eased.

Then on 19 August, the holding company, STA Travel Holding AG, revealed to its worldwide staff it would be filing for insolvency. In a statement, Casper Urhammer, the Switzerland-based CEO of both STA Travel and of its holding company, Diethelm Keller Travel Group (which is itself 85% owned by Swiss firm Diethelm Keller Holdings) announced that he would be resigning from leading the STA Travel group, and handing over operations to outside administrators.

On 20 August, it was  reported  that STA Travel Holding AG had filed for insolvency.

As in South Africa, STA Travel in the UK, Australia, and New Zealand, signalled that they would be entering liquidation the next day, on 21 August. In Australia, and in New Zealand, Deloitte was appointed to administer the liquidation.

No public announcement was made about the status of the South African company.

On 24 August, STA Travel South Africa posted an announcement on its Facebook page: “To our valued customers, due to the recent announcement that STA Travel South Africa has ceased trading, unfortunately our travel experts are unable to assist you at this time. Please be assured that if you had a previous booking with us, or hold a live booking, you will receive further communication in the coming days. We are sorry for the inconvenience and the limited information available to you at this time.”

On 25 August, Justin Kable, the country manager for STA Travel SA, sent an email to all STA Travel employees, which announced that – following the decision to cease trading – “We are trying our best to provide as much information as we can during these difficult times and will provide regular updates.”

On that day, employees were not paid, though this was not mentioned in the email.

The next and so far final update from Kable was on 10 September. Kable announced then that the STA South Africa board had decided to enter voluntary liquidation, and that the board had “recommended this view to the shareholder and requested that the shareholder adopt a special resolution to voluntarily wind up the company under the supervision of the creditors”.

According to the Swiss companies register, STA South Africa’s shareholder is STA Travel Holdings AG. With this shareholder being liquidated, how and who is responsible for issuing the special resolution is uncertain. GroundUp’s attempts to contact STA Travel Holdings AG have been met with silence.

STA employees

“Whilst we await action on the above view, presently all contracts of employment between the Company and employees continue as per their existing terms and conditions. You will be provided with further updates as to effect on the employment relationship as the process of winding up the company progresses,” Kable said in his 10 September email.

Since staff contracts are said to be still valid, staff claim they are unable to apply for UIF. Many are hoping they can get Covid relief funds.

A STA employee told GroundUp, “We’ve still received zero update on our August salary. Termination letter requests continue to be ignored.”

Some employees told GroundUp that there had been retrenchments during the lockdown period, and reduced salaries, but the liquidation announcement came as a shock, since staff had been selling travel packages believing that these would be honoured.

Frustrated customers have been harassing their travel agents to find out about the status of their trips and the money they paid. Some staff have shut off their social media accounts and personal phones because of the constant calls. They say they have just as little information as the customers.

According to the Insolvency Act, when employees’ contracts are suspended due to liquidation proceedings, they are entitled to unemployment benefits. But no liquidators have been announced.

Attempts to find out whether a liquidator has been appointed in South Africa have so far been unsuccessful. The computer system for the Masters of the High Court in Johannesburg, where STA Travel holds its registered headquarters, has been down for more than a week, according to a staff member. Calls to the national office of the Masters of the High Court have been unanswered. Deloitte has said it is not involved.

GroundUp has contacted STA Travel’s South African auditors, PWC, and is awaiting a reply.

Meanwhile hundreds of customers have been left stranded. STA Travel SA’s Facebook page is filled with customers who have no idea what is happening to their deposits. Some claim STA Travel has received refunds from airline companies, and has not passed these on to consumers.

On the company’s website, all pages have been replaced by a statement: “Please be advised that the board of directors of STA Travel (Pty) Ltd has resolved not to begin business rescue proceedings (as contemplated in the Companies Act, 2008),” and a link to a pdf which contains a copy of the Form CoR123.3 (Notice of Decision Not To Begin Business Rescue), and a fuller statement from the board of STA Travel. This communication is signed by Reinhard Kotzaurek.

On the website of the Companies and Intellectual Property Commission, STA Travel South Africa is now listed as being in voluntary liquidation.

Attempts to contact the directors with the details available on STA Travel South Africa website have been unsuccessful.

Diethelm Keller Holdings replied to us: “STA Travel Holding AG was an independent legal entity. You may want to contact the local authorities to find out more about the assigned official administrator in respective countries – we may not provide any contact details. FYI, Diethelm Keller is not insolvent.”

According to the Diethelm Keller Group’s  2019 Annual Report , their business unit, Diethelm Keller Travel (85% owned by DKG), of which STA Travel was the jewel in the crown, achieved sales of approximately R23.4 billion in 2019.

Source: GroundUp

Picture: James Stent

Article written by capeetc

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  10. STA TRAVEL, INC. Company Profile

    Find company research, competitor information, contact details & financial data for STA TRAVEL, INC. of San Diego, CA. Get the latest business insights from Dun & Bradstreet. STA TRAVEL, INC. D&B Business Directory ... / STA TRAVEL, INC. STA TRAVEL, INC. Website. Get a D&B Hoovers Free Trial.

  11. 'We knew they were experts': STA Travel clients and staff look back

    STA Travel made her feel more comfortable about going on her own. They produced flyers about solo travel for women, which Adewa-Faboro studied before going. "I was a solo traveller, aged 19, and ...

  12. STA Travel, Inc. Company Profile

    Find company research, competitor information, contact details & financial data for STA Travel, Inc. of Austin, TX. Get the latest business insights from Dun & Bradstreet.

  13. STA Travel falls into administration

    The travel company specialised in student travel, trips for young people, gap years and volunteer projects. STA Travel Ltd had more than 50 shops in the UK and 500 jobs are at risk. It also traded as Bridge the World Travel. The firm's parent company, based in Switzerland, said the pandemic had "brought the travel industry to a standstill".

  14. After STA Travel was liquidated, did the customers, the bank ...

    The STA Travel decision confirms that the customer's right to a refund of fares and tour prices survives the liquidation of the travel agent, so long as the funds used to pay for the travel came ...

  15. How do I contact STA?

    You can contact STA in the following ways: Contact Our Head Office By Phone. Give us a call on +44 (0)1922 645097. Phone lines are available Monday - Friday, 08:00 - 16:00 GMT. By Email. Send us an email at [email protected]. Visit Our Head Office. Contact Our Regional Offices Scotland Office. 19 Charles Snedden Avenue.

  16. STA Travel Complaints Email & Phone

    Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Contact details.

  17. Employees and customers left in the lurch by Swiss-owned STA Travel

    Attempts to contact the directors with the details available on STA Travel South Africa website have been unsuccessful. Diethelm Keller Holdings replied to us: "STA Travel Holding AG was an independent legal entity. You may want to contact the local authorities to find out more about the assigned official administrator in respective countries ...

  18. STA TRAVEL, INC. Company Profile

    Popular Search: Travel Arrangement and Reservation Services Administrative and Support Services Administrative and Support and Waste Management and Remediation Services. Printer Friendly View. Address: 7890 S Hardy Dr Ste 112 Tempe, AZ, 85284-1123 United States See other locations. Phone: Website: www.statravel.com.

  19. Contact

    STA and the Americans with Disibilities Act. Read More. Follow Spokane Transit on Facebook! Follow Spokane Transit on Instagram! Follow Spokane Transit on Twitter! If you have any comments or suggestions, please leave them here! Contact Spokane Transit Authority for inquiries or feedback. Reach out for assistance, comments, or concerns.

  20. STA TRAVEL, INC. Company Profile

    Find company research, competitor information, contact details & financial data for STA TRAVEL, INC. of New York, NY. Get the latest business insights from Dun & Bradstreet. STA TRAVEL, INC. D&B Business Directory ... / STA TRAVEL, INC. STA TRAVEL, INC. Website. Get a D&B Hoovers Free Trial.

  21. Star Travel Zimbabwe

    Star Travel Zimbabwe, Harare, Zimbabwe. 3,278 likes · 1 talking about this · 124 were here. The Travel Experts

  22. STA TRAVEL, INC. Company Profile

    Find company research, competitor information, contact details & financial data for STA TRAVEL, INC. of Seattle, WA. Get the latest business insights from Dun & Bradstreet. STA TRAVEL, INC. D&B Business Directory ... / STA TRAVEL, INC. STA TRAVEL, INC. Website. Get a D&B Hoovers Free Trial.