6 essential tips on how to make a holiday complaint
Effective handling of complaints made to your ...
Queensland ombudsman assessing complaints about border travel
How to make complaints to the ombudsman for travel insurance
Australia Post: New report slams organisation for having 1.1m
COMMENTS
Lodge A Complaint » ATAS
In writing, make a formal complaint to the business and allow them 21 days to respond. Consider writing a request to a supplier for special consideration due to hardship or extenuating circumstances; or. Seek advice from your state body and/or lodge a complaint: NSW, VIC, QLD, SA, WA or TAS. IMPORTANT - To lodge a complaint with ATIA, the ...
Travel delays and cancellations
Travel services, such as flights and tours, come with basic consumer rights known as consumer guarantees.This includes the guarantee that services will be provided within a reasonable time after being delayed or cancelled. Consumers may be entitled to a replacement travel service or refund if a travel service is delayed or cancelled, depending on the circumstances.
How to make a complaint
You can contact us to make a complaint using our online complaint form , by telephone, in person, in writing or by fax. If you are making the complaint on behalf of someone else, you will need to complete our Permission for another person to act on my behalf form, and ensure you have their permission to make the complaint. Our role is to help ...
Complaints
The Office of the Commonwealth Ombudsman is also the: ACT Ombudsman. Defence Force Ombudsman. Overseas Students Ombudsman. VET Student Loans Ombudsman. Private Health Insurance Ombudsman. Postal Industry Ombudsman. We can receive and manage complaints about the administrative actions of: Australian Government agencies.
How to make complaints to the ombudsman for travel insurance
Here are 4 steps to help you escalate your complaint to the Australian Financial Complaints Authority. 1. Find out why. Contact the insurer to request as much information as possible about the ...
Contact us
If you need more translations, please contact us via: 1300 362 072 or [email protected] Toggle submenu About us ... Complaints. To make a complaint, please call 1300 362 072. ... For enquiries made from outside of Australia, please call +61 2 5117 3600.
Airline customer service
Airline customer advocate. If you are unsatisfied with how the airline settles your complaint, you can contact the Airline Customer Advocate (ACA). The ACA provides an independent service to customers of Australian domestic airlines. They may be able to help resolve your complaint with Jetstar, Qantas, Regional Express or Virgin Australia.
Travel and accommodation
16 August 2013. This guide provides information on the Australian Consumer Law (ACL) for travel and accommodation businesses. It covers key aspects of the law such as refunds and cancellations, focusing on issues where: industry bodies have requested more detailed guidance for business. consumers frequently report problems to national, state ...
Booking travel
Booking online. Consumers booking travel with an online provider should: research the business first. Read reviews and comments on travel websites and blogs. if possible, pay by credit card, or by debit card using the 'credit' function. If they do not get what they paid for, consumers may be able to seek a chargeback from their bank.
The 'shonky impostor' that's meant to help with your airline complaints
Earlier this year, senior travel journalist Kendall Hill exposed the ACA's "tortuous process" in an account of a 121-day journey that included unanswered calls and emails, then a decision to drive ...
Where to go for consumer help
Where to go for consumer help. The first step is to contact the business itself to resolve the issue. Often a phone call or visit can fix the issue. If the business doesn't fix your problem, there are other agencies that can help. Sometimes another regulator or ombudsman scheme may be more appropriate than the ACCC. This will depend on your ...
Using a travel agent
Australian Consumer Law. The Australian Consumer Law (ACL) protects you when you buy goods and services, including travel. It applies to all Australian businesses and imposes the same obligations on all travel agents who operate in Australia. If a travel agent breaches the ACL, you may be able to apply to a court or tribunal for damages to ...
How to lodge a complaint with AFTA? » ATAS
Complaint lodgement is a simple, step-by-step, online process through which you provide us the details of your complaint. You will need to provide AFTA with enough information for us to understand the issue/s you need assistance in resolving. It is recommended you collate all relevant documents and materials before proceeding to the online form.
Airline Customer Advocate
The Airline Customer Advocate (ACA) provides a free and independent service to eligible customers of major Australian airlines by facilitating the resolution of current unresolved complaints about airline services. The Airline Customer Advocate's services are available to customers of the airlines listed above, that meet the Airline Customer ...
COMPLAINTLINE
When you can't get your service provider to address your complaint, Complaintline helps with how to complain and get results. [email protected]. Australian Travel Industry Association (ATIA) The Australian Travel Industry Association (ATIA) administers the ATAS (Australian Travel Accreditation Scheme).
Frequently asked questions
The Ombudsman can investigate complaints about actions and decisions of Australian Government agencies to see if they are wrong, unjust, unlawful, discriminatory or just plain unfair. ... please do not travel to our Offices. To make a complaint we encourage you to use our web form or if you are unable to use the web form please call us on 1300 ...
Qantas Travel Insurance
AFCA's contact details are as follows: Australian Financial Complaints Authority. Post: GPO Box 3, Melbourne VIC 3001. Telephone: 1800 931 678. Web: www.afca.org.au. Email: [email protected]. Should you choose to refer your complaint to AFCA, you must do so within 2 years of our final decision.
Make a complaint
The main role of the Industry Complaints Commissioner (ICC) is to give the public and aviation industry a free and independent way to make a complaint about Australia's Civil Aviation Safety Authority (CASA). Before you submit a complaint. Before you start the complaint process, make sure we can accept and review your matter.
Insurance complaints
What to do next. You can make a complaint to AFCA online, by letter, email or by phoning us. If you don't want to complain to us directly, you can go back to your financial firm and ask to make a complaint to their internal dispute resolution team. Your financial firm should be able to provide you with information about how to make a ...
Commonwealth Ombudsman
If you need more translations, please contact us via: 1300 362 072 or [email protected]
Immigration complaints
Reporting on people held in immigration detention: Under section 486N of the Migration Act 1958 , the Secretary of the Department of Home Affairs must give the Commonwealth Ombudsman a report relating to the circumstances of a person's detention. The Department of Home Affairs must provide this report within 21 days of a person having been in ...
Services Australia
Contact us if you are not satisfied with Services Australia's response to your complaint. To contact us: Submit our online complaint form (preferred) Call us on 1300 362 072. Contact us through the National Relay Service. If you are a non-English speaking person, we can help through the Translating and Interpreter Service (TIS) on 131 450.
IMAGES
COMMENTS
In writing, make a formal complaint to the business and allow them 21 days to respond. Consider writing a request to a supplier for special consideration due to hardship or extenuating circumstances; or. Seek advice from your state body and/or lodge a complaint: NSW, VIC, QLD, SA, WA or TAS. IMPORTANT - To lodge a complaint with ATIA, the ...
Travel services, such as flights and tours, come with basic consumer rights known as consumer guarantees.This includes the guarantee that services will be provided within a reasonable time after being delayed or cancelled. Consumers may be entitled to a replacement travel service or refund if a travel service is delayed or cancelled, depending on the circumstances.
You can contact us to make a complaint using our online complaint form , by telephone, in person, in writing or by fax. If you are making the complaint on behalf of someone else, you will need to complete our Permission for another person to act on my behalf form, and ensure you have their permission to make the complaint. Our role is to help ...
The Office of the Commonwealth Ombudsman is also the: ACT Ombudsman. Defence Force Ombudsman. Overseas Students Ombudsman. VET Student Loans Ombudsman. Private Health Insurance Ombudsman. Postal Industry Ombudsman. We can receive and manage complaints about the administrative actions of: Australian Government agencies.
Here are 4 steps to help you escalate your complaint to the Australian Financial Complaints Authority. 1. Find out why. Contact the insurer to request as much information as possible about the ...
If you need more translations, please contact us via: 1300 362 072 or [email protected] Toggle submenu About us ... Complaints. To make a complaint, please call 1300 362 072. ... For enquiries made from outside of Australia, please call +61 2 5117 3600.
Airline customer advocate. If you are unsatisfied with how the airline settles your complaint, you can contact the Airline Customer Advocate (ACA). The ACA provides an independent service to customers of Australian domestic airlines. They may be able to help resolve your complaint with Jetstar, Qantas, Regional Express or Virgin Australia.
16 August 2013. This guide provides information on the Australian Consumer Law (ACL) for travel and accommodation businesses. It covers key aspects of the law such as refunds and cancellations, focusing on issues where: industry bodies have requested more detailed guidance for business. consumers frequently report problems to national, state ...
Booking online. Consumers booking travel with an online provider should: research the business first. Read reviews and comments on travel websites and blogs. if possible, pay by credit card, or by debit card using the 'credit' function. If they do not get what they paid for, consumers may be able to seek a chargeback from their bank.
Earlier this year, senior travel journalist Kendall Hill exposed the ACA's "tortuous process" in an account of a 121-day journey that included unanswered calls and emails, then a decision to drive ...
Where to go for consumer help. The first step is to contact the business itself to resolve the issue. Often a phone call or visit can fix the issue. If the business doesn't fix your problem, there are other agencies that can help. Sometimes another regulator or ombudsman scheme may be more appropriate than the ACCC. This will depend on your ...
Australian Consumer Law. The Australian Consumer Law (ACL) protects you when you buy goods and services, including travel. It applies to all Australian businesses and imposes the same obligations on all travel agents who operate in Australia. If a travel agent breaches the ACL, you may be able to apply to a court or tribunal for damages to ...
Complaint lodgement is a simple, step-by-step, online process through which you provide us the details of your complaint. You will need to provide AFTA with enough information for us to understand the issue/s you need assistance in resolving. It is recommended you collate all relevant documents and materials before proceeding to the online form.
The Airline Customer Advocate (ACA) provides a free and independent service to eligible customers of major Australian airlines by facilitating the resolution of current unresolved complaints about airline services. The Airline Customer Advocate's services are available to customers of the airlines listed above, that meet the Airline Customer ...
When you can't get your service provider to address your complaint, Complaintline helps with how to complain and get results. [email protected]. Australian Travel Industry Association (ATIA) The Australian Travel Industry Association (ATIA) administers the ATAS (Australian Travel Accreditation Scheme).
The Ombudsman can investigate complaints about actions and decisions of Australian Government agencies to see if they are wrong, unjust, unlawful, discriminatory or just plain unfair. ... please do not travel to our Offices. To make a complaint we encourage you to use our web form or if you are unable to use the web form please call us on 1300 ...
AFCA's contact details are as follows: Australian Financial Complaints Authority. Post: GPO Box 3, Melbourne VIC 3001. Telephone: 1800 931 678. Web: www.afca.org.au. Email: [email protected]. Should you choose to refer your complaint to AFCA, you must do so within 2 years of our final decision.
The main role of the Industry Complaints Commissioner (ICC) is to give the public and aviation industry a free and independent way to make a complaint about Australia's Civil Aviation Safety Authority (CASA). Before you submit a complaint. Before you start the complaint process, make sure we can accept and review your matter.
What to do next. You can make a complaint to AFCA online, by letter, email or by phoning us. If you don't want to complain to us directly, you can go back to your financial firm and ask to make a complaint to their internal dispute resolution team. Your financial firm should be able to provide you with information about how to make a ...
If you need more translations, please contact us via: 1300 362 072 or [email protected]
Reporting on people held in immigration detention: Under section 486N of the Migration Act 1958 , the Secretary of the Department of Home Affairs must give the Commonwealth Ombudsman a report relating to the circumstances of a person's detention. The Department of Home Affairs must provide this report within 21 days of a person having been in ...
Contact us if you are not satisfied with Services Australia's response to your complaint. To contact us: Submit our online complaint form (preferred) Call us on 1300 362 072. Contact us through the National Relay Service. If you are a non-English speaking person, we can help through the Translating and Interpreter Service (TIS) on 131 450.