travel training manager jobs

What is a travel manager and how to become one

A travel manager is a professional responsible for overseeing a company's travel operations. They develop and implement travel policies and guidelines, ensuring smooth and efficient travel operations. Travel managers negotiate contracts with travel vendors, manage relationships with agencies, and drive continuous improvement for the travel program. They also organize expenses, analyze data, and implement technology solutions related to travel. In addition, travel managers cultivate supplier relationships, make travel reservations using reservation systems, generate financial reports, and handle logistical arrangements for events. They may also negotiate hotel contracts, administer corporate card programs, and provide budget and expenditure analysis. A bachelor's degree in tourism, travel, hospitality, or a related industry is often required for this role.

How long does it takes to become a travel manager?

It typically takes 2-3 years to become a travel manager:

• Years 1-2: Obtaining an associate degree in a relevant field, such as travel, hospitality, or business management.
• Year 3: Accumulating the necessary work experience in areas like customer service, sales, and travel planning, while also receiving on-the-job training for about 3-6 months.

Avg. Salary $66,782

Avg. Salary $59,228

Growth Rate 20 %

Growth Rate 0.3 %

American Indian and Alaska Native 0.11 %

Asian 8.56 %

Black or African American 7.13 %

Hispanic or Latino 13.08 %

Unknown 4.44 %

White 66.69 %

female 67.47 %

male 32.53 %

American Indian and Alaska Native 3.00 %

Asian 7.00 %

Black or African American 14.00 %

Hispanic or Latino 19.00 %

White 57.00 %

female 47.00 %

male 53.00 %

Stress level is high

Complexity Level is challenging

7 - challenging

Work Life balance is good

Travel Manager career paths

A travel manager can move into various roles such as a general manager, business development manager, or account manager. They may also explore opportunities as a store manager, office manager, or regional sales manager. In the hospitality industry, a travel manager might become a property manager, front desk manager, or even a hotel manager.

Key steps to become a travel manager

Explore travel manager education requirements.

The educational requirements for a travel manager typically include a high school diploma, with many holding an associate degree in fields such as business, hospitality management, or management. Certifications such as Travel and Tourism Professional, Certified Travel Associate, or Certified Corporate Travel Executives can also be beneficial. According to John Smith, a travel industry expert, "A strong foundation in business and communication is key for travel managers, as they often coordinate complex itineraries and manage relationships with vendors and clients."

Most common travel manager degrees

Bachelor's

High School Diploma

Start to develop specific travel manager skills

A travel manager's duties involve cultivating supplier relationships with airlines, hotels, and rental car services. They also interact with clients to understand their travel requirements and make domestic and international travel reservations. Another important task is generating statistical and financial reports on a monthly basis. They also coordinate travel and logistical arrangements for conferences and trade shows.

Complete relevant travel manager training and internships

Gain additional travel manager certifications.

Travel manager certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific travel manager certification, having one may help you stand out relative to other applicants.

The most common certifications for travel managers include Travel and Tourism Professional (TTP) and Certified Travel Associate (CTA).

Research travel manager duties and responsibilities

Travel managers focus on cultivating supplier relationships, understanding client travel requirements, and making reservations. They generate reports, coordinate travel and logistical arrangements, and manage global travel programs. They also negotiate contracts, track expenses, and maintain inventory control records.

• Negotiate fares and manage reservations for group participants using a limit budget and contract agreements with airlines
• Arrange VIP travel on corporate jet and communicate with pilot to ensure efficient scheduling.
• Handle VIP travel on corporate jet and work closely with pilot to ensure efficient time schedules.
• Help with converting browser base implementation to a completely WPF implementation, resulting in thrice the speed and performance gain.

Prepare your travel manager resume

When your background is strong enough, you can start writing your travel manager resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a travel manager resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose From 10+ Customizable Travel Manager Resume templates

Apply for travel manager jobs

Now it's time to start searching for a travel manager job. Consider the tips below for a successful job search:

• Browse job boards for relevant postings
• Consult your professional network
• Reach out to companies you're interested in working for directly
• Watch out for job scams

How Did You Land Your First Travel Manager Job

Are you a Travel Manager?

Share your story for a free salary report.

Average travel manager salary

The average Travel Manager salary in the United States is $66,782 per year or $32 per hour. Travel manager salaries range between $45,000 and $98,000 per year.

What Am I Worth?

How do travel managers rate their job?

Updated June 25, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Travel Manager Related Careers

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• Corporate Travel Consultant
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• Corporate Travel Expert
• Cruise Counselor
• Senior Travel Consultant
• Travel Agent
• Travel Consultant
• Travel Coordinator
• Travel Counselor
• Travel Service Consultant
• Travel Specialist

Travel Manager Related Jobs

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• Travel Agent Jobs
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• Travel Coordinator Jobs
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• Travel Service Consultant Jobs
• Travel Specialist Jobs

What Similar Roles Do

• What Does a Manager Do
• What Does a Travel Agent Do
• What Does a Travel Consultant Do
• What Does a Travel Coordinator Do
• What Does a Travel Specialist Do

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Travel Manager Job Description [Updated for 2024]

In the era of global connectivity, the role of travel managers has become increasingly critical.

As the world becomes more interconnected, and business operations expand across borders, the demand for experienced professionals who can plan, execute, and manage travel arrangements grows more intense.

But let’s delve deeper: What’s truly expected from a travel manager?

Whether you are:

• A job seeker trying to understand the core responsibilities of this role,
• A hiring manager looking to define the ideal candidate,
• Or simply fascinated by the intricacies of travel management,

You’ve come to the right place.

Today, we present a customizable travel manager job description template, designed for easy posting on job boards or career sites.

Let’s dive right in.

Travel Manager Duties and Responsibilities

Travel Managers are responsible for planning, organizing, and implementing travel plans for a corporation or an individual.

They are responsible for cost management, ensuring safety and comfort of the travelers, and making sure all travel operations run smoothly.

They have the following duties and responsibilities:

• Develop and implement corporate travel policies
• Negotiate contracts or rates with travel service providers
• Provide advice on travel documents, insurance, import/export regulations etc.
• Handle credit card programs and charges
• Process T&E reports and handle reimbursements
• Create and maintain relationships with vendors and service providers
• Ensure compliance with company travel policy, procedures, and service quality
• Book transportation, make hotel reservations, and collect payment/fees
• Deal with occurring travel problems, complaints or refunds
• Enter data into our software and maintain T&E records
• Participate in educational opportunities & professional organizations in the travel field
• Stay informed about travel industry trends and best practices

Travel Manager Job Description Template

We are seeking a detail-oriented and organized Travel Manager to join our team.

The Travel Manager responsibilities include managing corporate travel service providers, negotiating contracts and managing relationships with travel suppliers, planning and managing all travel arrangements for the organization, and developing strategies to improve travel programs.

Our ideal candidates have a strong understanding of the travel industry, excellent problem-solving skills, and an ability to negotiate effectively.

Ultimately, the role of the Travel Manager is to ensure all travel arrangements run smoothly and align with the needs and requirements of the company.

Responsibilities

• Develop strategic policies and programs for corporate travel
• Handle and oversee all travel arrangements and operations (air, lodgings etc.)
• Manage relationships with travel agencies and vendors
• Provide advise on travel documents, insurance, import/export regulations etc.
• Ensure compliance in all aspects of travel procedures
• Drive continuous improvement of travel programs

Qualifications

• Proven work experience as a Travel Manager
• Knowledge of international travel regulations, customs and currencies
• Knowledge of T&E reporting and processing
• Working knowledge of MS Office and CTM (corporate travel management) software
• Excellent communication (oral and written) and negotiation skills
• Well-organized and reliable
• An analytical mind with strong business acumen
• Customer-oriented approach
• High school diploma or equivalent; Bachelor’s degree is preferred
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

Additional Information

• Job Title: Travel Manager
• Work Environment: Office setting with options for remote work. Some travel may be required for meetings with travel suppliers.
• Reporting Structure: Reports to the Director of Operations.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $65,000 minimum to $85,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

What Does a Travel Manager Do?

Travel Managers are professionals who work for corporations, travel agencies, or as self-employed consultants.

They are responsible for planning, developing, and managing all aspects of travel for organizations or individuals.

They ensure that travel needs, such as accommodation, transportation, and special requirements, are taken care of, in line with the budget and preferences of their clients or organization.

Travel Managers often negotiate contracts with travel service providers, such as airlines, hotels, and car rental companies to secure the best rates and services.

They monitor travel trends and update travel policies accordingly.

They are tasked with handling travel emergencies, resolving travel issues, and ensuring the safety and satisfaction of travelers.

Moreover, they are expected to stay up-to-date with the latest travel advisories, visa requirements, and travel regulations.

Travel Managers may also be responsible for overseeing travel expenditures and ensuring all travel activities comply with company policies and legal regulations.

In some cases, they also have to plan and coordinate travel itineraries for individuals, ensuring a seamless and enjoyable travel experience.

Travel Manager Qualifications and Skills

Travel Managers must possess a wide range of skills and qualifications to effectively manage and execute travel arrangements and itineraries, including:

• Strong organizational skills to manage multiple travel schedules, arrange transportation and accommodation, and ensure all aspects of business travel are taken care of.
• Excellent communication skills for interacting with clients, travel agents, and vendors, as well as addressing any travel-related concerns or inquiries from employees.
• Exceptional negotiation skills to secure the best rates and services from travel suppliers and vendors.
• Understanding of travel regulations, customs and currencies to ensure compliance and advise clients.
• Ability to work under pressure and multitask to handle last-minute changes to travel plans and respond to emergencies.
• Financial acumen to manage budgets, understand cost structures, and achieve cost efficiencies in travel plans.
• Problem-solving skills to swiftly tackle any travel disruptions or conflicts, and find practical and efficient solutions.
• Knowledge of travel software and platforms to book flights, hotels, and car rentals, and to manage travel plans and itineraries.
• Customer service skills to provide high-quality service to clients, understand their needs, and ensure their satisfaction.

Travel Manager Experience Requirements

A Travel Manager typically needs several years of experience in the travel industry or a related field.

Entry-level candidates often start in roles such as Travel Agent, Tour Guide, or Customer Service Representative in a travel agency, where they gain firsthand experience in coordinating travel arrangements and dealing with the common issues that arise.

Those with 2 to 3 years of experience may have developed their skills in communication, problem-solving, and organization.

They may also have gained a solid understanding of travel management software and industry regulations.

Candidates with 3 to 5 years of experience often move into roles such as Senior Travel Consultant or Travel Coordinator, where they hone their skills in negotiating with vendors, overseeing travel budgets, and managing corporate travel policies.

Those with more than 5 years of experience may have significant leadership and managerial experience, along with extensive knowledge of travel industry trends and the ability to build strong relationships with vendors and clients.

Such candidates are often ready to take on the responsibilities of a Travel Manager, such as developing strategic plans for travel, managing a team, and ensuring the company’s travel needs are met efficiently and cost-effectively.

They may also have experience with risk management and emergency response planning, which are critical aspects of this role.

Travel Manager Education and Training Requirements

Travel Managers typically have a bachelor’s degree in travel and tourism, business management, or another related field.

They need a strong understanding of the travel industry, including knowledge of various travel destinations, booking procedures, and travel regulations.

Previous experience in the travel industry or in a managerial role could be beneficial.

Proficiency in a second language can also be an advantage in this global industry.

Some positions, especially those in large corporations or specialized travel agencies, may require Travel Managers to have a master’s degree in tourism management or business administration.

There are various certifications available for Travel Managers, such as the Certified Travel Associate (CTA) or the Certified Travel Counselor (CTC).

These certifications may showcase a Travel Manager’s expertise in the field and commitment to ongoing learning.

Continuing education is also important in this role as travel trends, regulations, and technologies are constantly changing.

Hence, Travel Managers should stay updated through workshops, seminars, and industry conferences.

Travel Manager Salary Expectations

A Travel Manager can expect to earn an average salary of $81,437 (USD) per year.

However, the actual salary can vary based on factors such as professional experience, education, the scale of the employer’s business, and the location of the job.

Travel Manager Job Description FAQs

What skills does a travel manager need.

A Travel Manager should have excellent organizational and planning skills to coordinate various travel arrangements smoothly.

They should have strong negotiation skills to secure the best deals and prices.

Interpersonal and communication skills are also essential to liaise with clients, travel agents, and other service providers.

A good Travel Manager should also have a deep understanding of the travel industry trends, issues, and legal aspects of domestic and international travel.

Do Travel Managers need a degree?

A degree is not mandatory but is often beneficial.

A degree in business administration, hospitality management, or tourism can be particularly useful.

Additionally, many employers prefer candidates with experience in the travel industry or in a similar role.

The most important thing for a Travel Manager is to have a good understanding of travel arrangements, regulations, and cost management.

What should you look for in a Travel Manager resume?

When reviewing a Travel Manager’s resume, look for experience in managing corporate travel, including planning, booking, and coordinating travel arrangements.

They should have experience in negotiating with travel service providers and managing travel budgets.

Also, check for any relevant qualifications or certifications, such as a Certified Travel Associate or Certified Travel Counselor credential.

What qualities make a good Travel Manager?

A good Travel Manager should be detail-oriented and organized, with the ability to handle multiple travel bookings and schedules at once.

They should be good problem solvers, capable of dealing with any travel disruptions or emergencies quickly and efficiently.

Excellent communication skills are also important, as they need to liaise with various stakeholders and service providers.

A good Travel Manager should also have a passion for travel and a thorough understanding of the travel industry.

Is it difficult to hire a Travel Manager?

The difficulty of hiring a Travel Manager can depend on the specific requirements of the role.

For instance, if the position requires extensive travel industry experience or specific language skills, it might be more challenging to find the right candidate.

However, with a clear job description, competitive salary, and benefits package, and by utilizing various recruitment channels, it’s certainly possible to find a qualified and suitable Travel Manager.

And there we have it.

Today, we’ve taken an in-depth journey into the dynamic role of a travel manager .

It’s not just about booking flights.

It’s about orchestrating unforgettable experiences, one destination at a time.

Our travel manager job description template and real-world examples have given you the tools you need to set sail.

But why drop anchor now?

Go the extra mile with our job description generator . It’s your compass to precision-crafted job listings or tailoring your resume to perfection.

Every journey is a part of a larger adventure.

Let’s navigate that future. Together.

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The Editorial Team at InterviewGuy.com is composed of certified interview coaches, seasoned HR professionals, and industry insiders. With decades of collective expertise and access to an unparalleled database of interview questions, we are dedicated to empowering job seekers. Our content meets real-time industry demands, ensuring readers receive timely, accurate, and actionable advice. We value our readers' insights and encourage feedback, corrections, and questions to maintain the highest level of accuracy and relevance.

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Current Openings

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TRAINING MANAGER (ACADEMY COMMANDER)

Dept of juvenile corrections.

• Closing at: Jul 17 2024 at 23:55 MST

Our vision is to make Arizona’s community safer by delivering effective rehabilitative services to the young people entrusted to our care.

The mission of the arizona department of juvenile corrections is to provide the young people in our care with evidence-based rehabilitative services that enhance their well-being and equip them with the skills and resources they need to thrive as successful members of society., training manager, (academy commander).

Adobe Mountain School/Staff Development

2800 W. Pinnacle Peak Road

Phoenix, Arizona 85027

https://adjc.az.gov/

Salary: $67,567.00 - $87,570.00*

*salary dependent upon experience and education , closing date: 07/17/24.

The Arizona Department of Juvenile Corrections (ADJC) is seeking a Training Manager who will be accountable to the Chief Human Resources Officer.  The primary role of this position is overseeing and leading in-service training programs for staff and pre-service training academy for Youth Corrections Officers (YCO).  This position is responsible for developing training strategies, creating curriculum, and coordinating the implementation and delivery of various training; managing a team of trainers who are responsible for working with various departments to identify training needs, design relevant training programs and ensure their successful implementation; continually improving the training process to enhance performance and readiness within ADJC; and reporting key metrics to drive continuous improvement.  ADJC wants you to come join our talented and diverse Training Unit. At ADJC you will have the ability to collaborate in a team oriented environment. 

• Manages all aspects of planning, development and implementation of the Youth Corrections Officers preservice training academy and annual employee in-service training for ADJC staff • Facilitates all training (classroom, computer-based, and on-the-job) that provide cadets with the knowledge, skills and abilities required to perform their job duties in a service care facility • Facilitates new employee training for all non-correctional staff • Facilitates refresher in existing operational processes/practices as well as initial training in new operational processes and practices • Supervises, coaches, and mentors training officers and delegates and manages work • Provides training for adjunct instructors and ensures training staff maintain certifications relevant to the job role (e.g.; Handle-With Care, Trauma Informed Care, etc.) • Reviews existing training programs and recommends enhancements to improve engagement; learning and retention and/or to meet the needs of ADJC • Ensures training materials and programs are current, accurate and effective • Maintains knowledge of new methods and techniques for training and training requirements applicable to ADJC • Perform other duties as assigned

Knowledge of: • Training development and delivery • Federal and state laws and agency rules, regulations, policies, and procedures governing the provision of treatment and services to adjudicated juvenile offenders • Instructional design methodologies • Classroom instructional and management techniques to create a successful learning environment • Principles of curriculum design and development of training needs assessment • Basic office software to include but not limited to Google Workspace • Leadership and team management • Cultural awareness and diversity Skill in: • Training evaluation and assessment to improve training and its effectiveness • Decision making and problem solving • Excellent verbal and written communication skills to present training materials effectively and interact with employees at all levels of the agency • Analytical skills to identify training performance gaps and develop solutions • Project and time management • Supervision and coaching • Familiarity with training related technologies including learning management systems (LMS) Ability to: • To create engaging and interactive training materials such as e-learning modules, videos and job aids • Identify problems and needs in order to recommend and implement effective solutions • Identify, analyze and organize complex reports and documents and develops action plans • Plan, organize and schedule training programs in alignment with correctional schedules and staffing needs • Communicate effectively and interact effectively with the agency leadership, staff and external partners • Take on multiple training projects, meet deadlines and coordinate resources effectively • Work in a correctional environment • Drive on state business

The ideal candidate will possess five (5) years of experience in the correctional industry; leadership and supervision; and experience developing and delivering training. A Bachelor’s degree or higher from an accredited college or university in criminal justice, management, training or a related field is a plus.

If this position requires driving or the use of a vehicle as an essential function on the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license records checks. The license must be current, unexpired, and neither revoked or suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.010). All newly hires State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify) Employment is contingent on the selected applicant passing a comprehensive background investigation and drug screening. Current State of Arizona employees: In order to be considered for this position, it requires acceptable performance history as demonstrated by not have been issued a letter of suspension or have been involuntarily demoted within one year preceding this job posting close date, and have an overall rating of “meets expectations” or higher on the most recent employee performance evaluation.

The State of Arizona provides an excellent comprehensive benefits package including: ● Affordable medical, dental, vision, life insurance, and short-term disability plans ● Top-ranked retirement and long-term disability plans ● 10 paid holidays per year ● Vacation time accrued at 4.00 hours bi-weekly for the first 3 years ● Sick time accrued at 3.70 hours bi-weekly ● Deferred Compensation Program ● Wellness Plans

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

This position participates in the Arizona State Retirement System (ASRS) - New membership begins the 27th week of employment - Immediately vested in retirement contributions - Defined Benefit Attention current State of Arizona employees: Please contact our Human Resources Office at [email protected] if you are in a different retirement plan than the one indicated above.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request reasonable accommodation such as a sign language interpreter or an alternative format by calling (602)364-1023. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

ARIZONA MANAGEMENT SYSTEM (AMS)

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.   State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements

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Hospital Account Manager

San Jose, California

At a glance

There are Sales roles. And then there are Sales roles with Quest. After all, this is a place where your sales skills will help make a difference to healthcare for millions. Working to grow and maintain our business with new and existing customers across General Diagnostics and a variety of specialty areas from Oncology to Women’s Health and Cardiology, your talents will make more impact. And, no matter what you’re working on, your professional development will benefit. With countless opportunities to reach your future career goals through mentorship, team collaboration, and in-depth training, we’ll help you find success at Quest.

Success profile

What makes a successful candidate? See if you have what it takes.

• Communicator
• Independent
• Results-driven

See how your career can grow

As part of our supportive and collaborative team, you will be inspired to develop and achieve your career aspirations. From comprehensive learning opportunities to skill-building activities, we invest in you–personally and professionally. And as a sales professional, there’s no one-size-fits all approach to success–you can forge a rewarding career path in several different ways. Here is just one example of a career path you can take.

• Internal Account Management >Internal Account Management
• View Sales Account Executive Sales Account Executive
• Specialty Sales Specialty Sales
• Sales Leadership Sales Leadership
• Additional Advancement Opportunities Additional Advancement Opportunities

Job Details

The Hospital Account Manager is responsible for driving growth and account retention by identifying sales opportunities and managing service requirements for existing hospital accounts. 

This is a field-based position.

At target, the compensation is $123,800 – $146,550. This includes a base salary and sales incentive. There is the potential to make higher, as the sales incentive is uncapped at Quest Diagnostics. Base salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: · Company Vehicle and Gas Card · Sales Incentive Plan · Sales Incentive Guarantee for the first 9 months of employment · Best in Class Commercial New Hire Training · Commerical-Specific Leadership Development Program · Medical/Prescription Drugs · Dental · Vision · Flexible Spending Accounts (FSAs) · Supplemental Health Plans · 401(k) Plan – Company match dollar-for-dollar up to 5% · Employee Stock Purchase Plan (ESPP) · Supplemental Life Insurance · Dependent Life Insurance · Short- and Long-Term Disability buy-up · Blueprint for Wellness · Emotional Well-Being Resources · Educational Assistance · Paid time off / Health Time

• Drive sales growth in existing hospital accounts through targeting new sales opportunities and identifying and closing potential leakage opportunities. 
• Ensures customer retention by developing relationships with hospital personnel at multiple levels of the hospital including decision-makers and other key stakeholders. 
• Participate with regional sales leaders in developing business plans and effective value propositions to increase volume and profitability in assigned hospital accounts. 
• Educate hospital personnel on all processes and procedures including the test order process to ensure accurate and timely transactions. 
• Implements fee increases or price changes; enforces contract compliance. 
• Provide immediate support for less complex service issues; refer to appropriate resources (e.g.: Customer Solutions) for more complex issues and then follow up on resolution. 
• Maintain knowledge of all connectivity products (i.e. Care 360, e-orders, e-prescribe) and new tests. 
• Ensures compliance with company policies and government regulations. 

QUALIFICATIONS

Required Work Experience:  

• Five (5) years of successful experience providing services to healthcare providers. 
• Three (3) years of sales experience 

Knowledge:  

• Knowledge of reference laboratory business, esoteric tests, and processes 
• Knowledge of the healthcare industry, payors, and regulations

EDUCATION Bachelor’s Degree

Share this job

We’ve built a welcoming, inclusive workplace where people are inspired to learn, develop, and progress in their careers. There’s stability, so you can explore many career paths in one field. There’s flexibility, helping you to build a fulfilling life and rewarding career. There’s training and development to align your work with your business success. No wonder there’s more to discover at Quest.

We’re committed to helping our people live a healthier lifestyle. One way we do this is by offering a comprehensive total rewards package, so you can take care of yourself and the ones you love. Find out how our benefits provide you with everything you need to thrive—now and in the future.

Medical, supplemental health, dental, and vision

From medical, dental, and vision coverage plans designed to meet your needs, to supplemental health plans for an additional layer of financial protection, you can rest assured that your health is high on our agenda.

You’re eligible to join the Quest Diagnostics 401(k) Plan on your date of hire. The company will match up to 5% of your annual salary.

Virtual work options

Quest Virtual Model allows eligible Quest employees to work either a hybrid schedule (two to three days from home per workweek), a near-site schedule (primarily from home with occasional work in a Quest office), or fully remote. Decisions are made on a case-by-case basis with the employee’s manager and HR Business Partner.

Sales incentive plan

Uncapped incentive and 9-month new hire tiered incentive guarantee. Incentive is paid out quarterly.

Comprehensive sales training program and educational assistance offerings.

Transportation

Company-supplied vehicle.

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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.

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Fleet and Facilities Manager

City of ann arbor, mi.

Fleet and Facilities Services Manager

Salary: $95,000 - $110,000 (Offer will be commensurate with experience)

Role Summary:

This position provides strategic and operational leadership and direction to the City’s Fleet & Facility Services Unit, encompassing the Ann Arbor Airport, Fleet Services, and Facility Maintenance.

Education, Training and Experience Required:

Bachelor’s degree in Business, Facility Management, Public or Aviation Administration, or related field 5 years experience in Municipal Management, Airport Management or related field Supervisory experience of at least 5 years Experience working in a union environment of at least 2 years At least 2 years experience with contract management The City of Ann Arbor will consider an alternative combination of education and experience Must obtain a State of Michigan Airport Manager License within 90 days from hire. Valid driver's license

Education, Training and Experience Preferred:

Government Administration of 5 years or more

How to Apply

Job details, city of ann arbor.

301 E. Huron Ann Arbor , MI 48104 United States

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Store Manager Job Description: Find Your Retail Champion + Template

By Christine Umayam

Retail is a fast-paced environment with a lot of unpredictability. To help your business succeed in these tempestuous seas, you need the right store manager to be your rock. 

The best store managers are detail-oriented, able to juggle multiple tasks, and driven to provide the best customer experience possible. Finding and hiring the best store managers is no easy task, but nailing your store manager job description is a great first step.

But what does a store manager do? And how do you know someone’s right for the job? This step-by-step guide dives into these questions. We’ve also come up with a customizable store manager job description template to help your business attract the best of the best.

Optimize your schedule and keep your team in sync with Homebase.

What are a store manager’s responsibilities?

The best store managers are dynamic personalities with a ton of retail experience. The store manager is the person who ensures sales and profitability goals are met, staff are managed, assistant store managers are supervised, and customer satisfaction is enhanced.

Your top candidates should have a wide base of experience in managing inventory, running reports, merchandising, and of course managing people—both employees and customers. Some store manager duties include:

• Keeping track of inventory levels 
• Making sure every product is stocked
• Planning purchases
• Staying in touch with suppliers to keep product stock from running out
• Hiring and training
• Ensuring customer service needs are met
• Maintaining store cleanliness
• Cross-training staff to ensure task coverage
• Employee scheduling
• Cost tracking—material and labor
• Running expense, sales, and profitability reports
• Assessing team performance—as a whole and as individuals

A great store manager understands that they maintain a well-oiled machine—a machine tasked with creating an inviting store that boasts a fantastic customer experience. 

What to look for in your next retail manager. 

Look for seven core skill groups when hiring a retail store manager:

• Leadership skills : A store manager needs to inspire and guide their team, create a positive work environment, and foster a culture of teamwork and collaboration.
• People skills : The ability to interact effectively with both staff and customers is crucial. A good store manager should be able to build rapid rapport and strong relationships, as well as handle conflicts professionally, fairly, and consistently.
• Organizational skills : Store managers often juggle multiple tasks and projects simultaneously. They need to be able prioritize tasks and make quick decisions, as well as to shift from task to task quickly without skipping a beat.
• Sales and marketing skills : Overseeing sales activities, promoting the store and its products, and implementing marketing campaigns to drive traffic and increase sales are key responsibilities of a store manager.
• Financial management skills : Monitoring the store’s financial performance, creating budgets, and making decisions to improve profitability are essential aspects of the role.
• Inventory management skills : A store manager should be adept at monitoring stock levels, ordering new merchandise, and managing inventory to ensure that the store has enough products to meet customer demand.
• Problem-solving skills : Identifying and resolving problems as they arise and making decisions to improve the store’s performance are essential.

5 key interview questions to ask a store manager candidate.

Assessing potential store managers based on their resume skills is hard enough. But even if you know they can balance a spreadsheet, how do you find out if they can balance a team?

Soft skills are often just as important for a successful candidate, particularly in a managerial role like store supervisor. By p osing the right questions during the interview , you can assess the skills that are harder to screen for and find the manager of your dreams. 

Here are some questions that can help you hone in on the right candidate during the interview.

What led you to a career in retail?

Ideally, you’ll find someone who is passionate about retail—and especially about managing a retail store. That means loving all parts of the retail environment, from inventory to supervising and everything in between. 

To assess their suitability as a manager, look for what motivates them and what will keep them connected to the role over time. Related questions to ask might include:

• Tell me about the best manager you ever had. What made them so effective?
• What strategies do you use to manage your time and balance the complex responsibilities of store management?
• What do you love about retail that keeps you in the industry?
• What do you hope to learn from the role?

What does quality customer service look like to you?

Providing quality customer service is a core part of a store manager’s job. Howthey view customer service—particularly in regard to difficult or demanding customers—can have a huge impact on your business operations. 

Handling customer complaints is a crucial part of ensuring quality customer service. What’s more, they need to be able to train employees on giving good customer service, which means they need to be able to provide feedback on creating a stellar customer experience.

Related questions to ask might include:

• Tell me about a time you made a customer’s day. What special skills of yours went into making that happen?
• Say you witness an employee being rude or dismissive to a customer. How do you respond?
• What does “going above and beyond” mean to you?

Do you have experience training new employees?

Training happens at every point in a retail worker’s career, from onboarding to learning new skills and—eventually—someday becoming a manager.

Your store manager’s teaching style and training background can make or break the strength of your retail team. After all, a manager’s job is to make sure all the work is done effectively and efficiently. 

• What training was most effective for you while learning the job? How do you pass that wisdom onto your trainees?
• What would you say is the most important element on onboarding a new retail employee?
• How do you help ensure consistency of standards across a retail team?

What is your inventory management process like?

While there’s plenty of technology to help track inventory these days, managers must have a good handle on the process to ensure a fast and accurate inventory. Ideally, they would also be proficient in inventory tracking software—the less time they spend on inventory, the more time they have to put into the rest of your business!

Follow-up questions to ask might include:

• What are you looking for when you do inventory of a product?
• Tell me about a time you encountered an inventory discrepancy. How did you handle that?
• Are you up-to-date with the latest inventory software? 

How do you ensure your team hits its sales goals?

For many retailers, hitting sales goals is important. But there are constantly shifting factors that are beyond a store manager’s control, such as sudden shifts in the economy, hazardous weather events, and labor pool fluctuations.

An effective manager can motivate their sales team to achieve sales goals and get them to close as many sales as possible, regardless of the situation. How a prospective store supervisor encourages sales can tell you a lot about how they engage employees.

Related questions to ask may include:

• How do you respond when a team or team member doesn’t hit their sales goal? How do you respond when they do?
• Tell me about a time when you had an impact on a team member’s sales numbers. What made the difference?
• How much importance does your management style place on sales? 
• How do you balance encouraging employees to hit sales targets against providing a calm and welcoming customer experience?

A customizable store manager job description template—just for you.

Attracting the right candidates for a store manager position relies on writing a detailed job description . Below is an example store manager job description to inspire you and help you find the best managers in your area.

Feel free to use this job description , but remember to customize it to fit your own business’s unique needs!

Store Manager Job Description Template

XYZ Style is on the hunt for a passionate and driven Retail Store Manager for our new store location!

Are you the perfect fit?

As the Store Manager, you’ll be at the helm of all sales and operations for a top-tier retail store environment. Leveraging state-of-the-art technology, you’ll bridge the gap between our website and retail stores for our customers. You’ll recruit, hire, and train a team of personable associates ready to help our customers express their style.

We’re looking for a self-starting, high-energy leader who thrives on providing quality customer service. You’ll join a close-knit group of sales enthusiasts, all working together to hit aggressive sales goals and meet timelines to grow the business and develop effective business strategies. 

Paired with significant inventory management support, your role in personnel management and support will be crucial in achieving the success of our business and improving customer satisfaction.

Responsibilities

• Embody company culture and values, acting as a role model for all team members.
• Recruit, hire, and train sales associates, preparing them to engage our customers in fresh and meaningful ways.
• Drive customer engagement both inside and outside the store, from store events and promotions to community projects.
• Direct the daily activities of assistant managers and sales associates in alignment with the company and store goals.
• Take regular inventory, order products, and collaborate with fulfillment partners to ensure a smoothly running warehouse.
• Ensure operational efficiency by actively managing tasks related to payroll and paperwork.
• Develop and maintain store guidelines that make the store easy to shop at and add value to the customer’s purchase journey.
• Develop business strategies to meet sales goals and improve store performance.
• Focus on improving customer satisfaction as a key goal.

Required Skills

• 2 years of experience as a manager in a retail environment.
• Knowledge and familiarity with active lifestyle choices such as yoga, cycling, pilates, weight training, running, nutrition, and other healthy activities.
• Ability to interact socially with customers, employees, and business partners both inside and outside of the store environment.
• Ability to manage a team, including working with individuals to set actionable goals for professional growth.
• Great interpersonal skills, a positive attitude, and the ability to thrive in a fast-paced environment.
• Strong analytical and quantitative skills; comfortable with building advanced spreadsheet models.
• Familiar with Excel, Outlook, and retail inventory and POS systems.
• Self-motivated, a good communicator with a natural ability to bring out the best in others.
• The ability to multitask, set priorities, and work well under pressure.

Download: Store Manager Job Description Template

Keep track of your store manager hiring—every step of the way.

Keeping all the steps involved in hiring straight is no mean feat. Especially for such an important role to your business, getting support in managing your store manager candidates only makes sense.

Track all store manager applicants in one place with Homebase. With our Plus plan, you can post your store manager job description to multiple job boards, ask screening questions to filter out those who may not be a good fit, and even message candidates to schedule interviews—all from the same platform.

Once you’ve identified the right candidate, you can send them an offer letter directly through the same interface. When they accept your position, you can kickstart the onboarding process right from our app.

Even if you’re not hiring all the time, odds are you’ve got a roster of employees to schedule—or your new store manager will. Our scheduling app makes sending out team schedules and communicating with team members easy as pie. 

Even better—our scheduling app is completely free. Why not give your new store manager the gift of easy scheduling?.

Hire the best store managers you can find.

The store manager is a challenging role, and it’s not for everybody. That’s why hiring the right one is as important as finding the perfect product line.

Taking the time to understand what to look for in a store manager is a great step toward securing your small business’s future. Simplifying the search process? Even smarter.

Go ahead and make work easier. Give Homebase a try .

Remember:  This is not legal advice. If you have questions about your particular situation, please consult a lawyer, CPA, or other appropriate professional advisor or agency.

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Manager, Employee Relations

Job summary:.

At Disney, we‘re storytellers. We make the impossible, possible. We do this through using and developing innovative technology and opening up the boundaries to bring stories to life through our movies, interactive experiences and products, and media networks. This is a once-in-a-lifetime opportunity to join our dedicated team at an outstanding time of innovation, growth, and excitement as part of the Employee Relations team that supports the Disney Entertainment & ESPN Technology (DEET) and Direct-to-Consumer (DTC) groups, and other organizations.

This key role is responsible for assisting the Employee Relations team with the establishment and management of employee relations activities according to established guidelines and Employee Relations standard processes. The Manager of Employee Relations will assist in building the ER function for the DEET and DTC organizations and will also provide clients with ER expertise and services, including conducting investigations, advising on ER issues, interpreting policies and practices, and responding to Administrative Agency and Guideline complaints. This role requires a sophisticated and innovative ER professional, who is a self-starter, with strong writing, analytical and problem solving skills, and is highly-skilled at leading investigations.

Responsibilities and Duties of the Role:

• Strong issue spotting and analytical skills to enable intake of ER issues and cases.
• Respond to employee concerns and complaints that violate Company policies by supporting the investigative team in conducting timely internal investigations independently or in conjunction with ER supervisors and HR Business Partners. Prepare written documentation of investigative findings and report out to partners.
• Respond to Administrative Agency requests and charges.
• Support the performance management process by providing general consultation, preparation of written warnings, performance improvement plans, coaching, key messaging and other related documents.
• Act as a proactive consultant to the business by implementing strategies that include best practices through collaboration with Human Resource Business Partners (HRBP), Legal, Labor Relations, Security, Management Audit and Advisory and Assurance and other partners.
• Support reduction in workforce efforts by partnering with HR Business Partners and Legal to work through the established process and assist with compiling documentation and summaries for senior management review.
• Research and respond to HR Business Partners and employee inquiries regarding complex leave of absence scenarios (ability to analyze FMLA and other state leave laws).
• Oversee efforts to work with applicable partners and employees to support the medical accommodation process through coaching, documentation and applicable follow up.
• Partner with Learning & Development to enhance ER related training for managers/leaders and to provide key learning updates for HRBPs.
• Assist with upkeep of ER database.
• Ability to analyze and synthesize key insights gleaned from ER data and analytics.
• Proven ability to form relationships and partnerships to help establish ER department presence.
• Oversee and facilitate in-person in-house compliance, and other ER-related trainings.

Required Education, Experience/Skills/Training:

• Minimum of 5 years Human Resources experience, or 4 years in Employee Relations, or 3 years in legal practice required.
• In depth understanding of all aspects of employment and human resources related laws, regulations, policies, principles, concepts and practices, including Title VII, ADA, ADAA and FMLA
• The successful candidate will be proactive and will have outstanding listening skills, proven consultative skills, and the ability to assess sensitive and complex employee relations issues in a confidential, objective, and systematic manner.
• Demonstrated problem-solving and decision-making skills.
• Demonstrated strong written/verbal communication and facilitation/presentation skills.
• Demonstrated consultative, credibility assessment and investigative skills.
• Ability to work collaboratively, lead and influence at all levels within the organization, and make decisions while keeping all partners and leaders informed.
• Ability to handle multiple projects with strong time management and prioritization skills.
• Excellent writing, grammar, and punctuation skills.

Required Education

• Bachelor’s degree

Preferred Education

• JD strongly preferred

About ESPN:

Working at ESPN is unlike anything else. That’s because we’re always finding new ways to interact with fans – however and wherever they connect with sports. Every day we’re doing things that no one has done, all in a dynamic culture where we defy odds and continuously outdo ourselves. When you have the latest technology, game-changing ideas and world-class talent on your team, every day is extraordinary.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Operations LLC , which is part of a business we call ESPN .

Disney Streaming Operations LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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