ipad reset safari

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How to Fix a Frozen Safari on iPad

Last Updated: May 16, 2022 Fact Checked

This article was co-authored by Gonzalo Martinez and by wikiHow staff writer, Darlene Antonelli, MA . Gonzalo Martinez is the President of CleverTech, a tech repair business in San Jose, California founded in 2014. CleverTech LLC specializes in repairing Apple products. CleverTech pursues environmental responsibility by recycling aluminum, display assemblies, and the micro components on motherboards to reuse for future repairs. On average, they save 2 lbs - 3 lbs more electronic waste daily than the average computer repair store. This article has been fact-checked, ensuring the accuracy of any cited facts and confirming the authority of its sources. This article has been viewed 82,592 times.

Has Safari frozen on your iPad? When Safari freezes, you can try closing the app and loading it again. But, if your iPad is completely frozen, resetting is usually the quickest way to get everything working properly again. If you are experiencing consistent freezes, you can adjust some of Safari's settings to try to avoid future crashes. This wikiHow article gives you some troubleshooting steps to fix a frozen Safari browser on iPad.

Restart Your iPad

• Finally, press and hold the Top button until the Apple logo appears.
• If your iPad has a Home button, press and hold the Home and Top buttons at the same time until the Apple logo appears. [1] X Research source
• Restarting your iPad is a quick fix for many troubleshooting issues, but if Safari keeps freezing, continue to try the other steps.

Restart Safari

• If your iPad has a Home button, press it quickly twice and it'll show you a screen of the apps running in the background. Swipe on Safari to close it.

• If you're noticing that Safari is still freezing or lagging, continue on to the next troubleshooting steps.

Check for Updates

• If you noticed Safari still freezing or lagging after you updated iOS or if you didn't have the option to, continue on to the next troubleshooting steps.

Clear Your Safari Data

Close Unused Tabs

Turn Off Autofill

Disable Safari Suggestions

Disable iCloud Syncing

• Your Safari bookmarks, tabs, and history will no longer sync, but neither will any corrupted Safari files.

Turn off JavaScript

Close All Background Apps

• Swipe an app to close it.

Clear Your iPad's Storage Space

Avoid Specific Websites That Make Safari Freeze

Try A Different Browser

Make An Apple Bar Genius Appointment

Expert Q&A

You Might Also Like

• ↑ https://support.apple.com/guide/ipad/force-restart-ipad-ipad9955c007/ipados
• ↑ https://www.reddit.com/r/applehelp/comments/smepz4/safari_and_icloud_apps_freezing_on_ios_devices/
• ↑ https://discussions.apple.com/thread/8359454

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How to Reset Safari to Default Settings on Mac and iPhone

Scratching your head to reset Safari to default settings? Don't know where to begin? Well don't worry, we have got your back!

Safari is an exceptional browser and there are no two ways about it. With Apple leading the charge against ad trackers on the internet with its anti-tracking policy, Safari has been a safe haven for users who want to protect their privacy.

That being said, while Safari might win the race when it comes to protecting its users but more often than not is not able to match up to its competitors in the game of extensible features.

However, many of us are extensively using safari on a daily basis. Some want to hold on to that last ounce of privacy on the net, and others do not want to install a 3rd party browser on their Macs or iPhones.

Whatever may be your case for using Safari. One thing is for sure, with years of use, Safari accumulates tons and tons of website data which might slow down your browser or in worst cases, your devices as well.

Reset Safari to Default Settings on Mac

To everybody’s shock, there’s no ‘Reset Safari’ button on any of the apple devices. As a result, we are bound to perform a list of steps not every user might be comfortable with. Anyways, resetting Safari consists of resetting 3 components :

• Website Data

We are going to reset the components on a first-come-first-serve basis. So let’s get started.

Reset History

First, Launch Safari from the Launchpad or from dock of your Mac.

Next, click on the ‘History’ tab from the menu bar. Next, click on the ‘Clear History…’ option from the list.

After that, choose ‘all history’ option from the drop-down. Then, click on ‘Clear History’ button.

Reset Website Data

First, Launch Safari from the Launchpad or from the dock of you Mac.

Next, click on the ‘Safari’ tab present on the menu bar. Now, click on the ‘Preferences’ option from the list.

After that, go to the ‘Privacy’ pane and click on ‘Manage Website Data’ button.

Now, click on ‘Remove All’ button from the bottom left corner of the pane.

Next, click on ‘Remove Now’ button to confirm.

Reset Cache

Next, click on the ‘Safari’ tab from the menu bar. Then, click on the ‘Preferences’ option from the list.

After that, go to the ‘Advanced’ pane. Now, check the ‘Show Develop menu in the menu bar’ option.

As a result, the ‘Develop’ tab would now be visible in the menu bar. Click on it, and then choose the ‘Empty Caches’ option from the list.

Reset Safari to Default Settings on iPhone

Resetting safari is pretty straight forward on iPhone and requires just couple of steps.

Launch the ‘Settings’ app on your iPhone from the home screen.

Next, scroll down and locate ‘Safari’ from the list and tap on it.

After that, scroll down till you find the ‘Clear History and Website Data’ option on the screen and then tap on it, once located.

Now, tap ‘Clear History and Data’ from the pop-up alert menu to confirm.

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How to Reset Safari on iPhone, iPad and Mac

Safari no longer has a reset button. This means that if you want Safari to return to its default settings, you would have to find a workaround.

This workaround will require that you take multiple steps to remove the history, clear the cache and disable extensions and plugins, and other aspects of the browser.

In this guide, we share with you how to take all these steps and effectively reset Safari to its default settings.

1. Reset Safari on iPhone and iPad

To reset Safari settings on your iPhone or iPad, follow these simple steps:

Step 1: Open the Settings from the Home screen.

Step 2: Scroll down and tap “Safari”.

Step 3: Then tap “Clear History and Website Data”.

Step 4: Tap “Clear History and Data” again to confirm.

2. Reset Safari on Mac

2.1. remove browser history.

While your browser history can help you auto-complete URLS and other items while browsing, it is often a good idea to clear your browser history for privacy reasons. Deleting your browser history resets the browser by deleting the following:

• All webpage history
• The sites that aren’t marked as permanent
• All cookies and website data
• A list of all the downloads
• Recent searches
• Any sites added to Quick Website Search

To remove the browser history, follow these simple steps:

Step 1: Open Safari and then select “History > Clear History and Website Data”. Then click “Clear history” in the popup that appears. You can also click on Safari > Clear History to do it.

Step 2: If you would like to clear the history for a particular period of time, then you must select a value in the “Clear” dropdown menu.

Step 3: If you want to clear a particular website, go to History > Show History and then select the website before clicking “Delete”.

2.2. Clear Your Safari Cache

You can also clear your Safari cache. When you do this, Safari will forget any websites stored and reloads each page you visit. Here’s how to do it:

Step 1: Go to Safari > Preferences > Advanced and then click on “Show Develop menu in menu bar”.

Step 2: Go back to the browser window and then click “Develop > Empty Caches.

2.3. Turn Off Plugins within Safari

To turn off the plugins within Safari, follow these simple steps:

Step 1: Open the Preferences window in Safari and then click on the “Websites” tab.

Step 2: Uncheck the box next to each plugin to turn them off.

2.4. Delete Extensions

Finally, you may want to disable or delete the extension. Disabling them is much easier than deleting them since all you have to do is go to Safari > Preferences > Website and deselect the plugins you no longer want to use.

But if you want to delete them completely, follow these simple steps:

Step 1: Close Safari.

Step 2: Go to this path: “/Library/Internet Plug-Ins/” or “~/Library/Internet Plug-Ins/”.

Step 3: Use Cmd-A to select all plugins and then press “Delete” to remove them.

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Resetting Safari on an iPad

If you feel that you are not experiencing the optimal experience of FamilySearch on your iPad, you can reset Safari to refresh your browser.   Steps

• Open the Settings app on your iPad.
• Select Safari , and tap Clear History and Website Data .
• On the alert that appears, tap Clear .

To enjoy the full benefits of using FamilySearch.org on your iPad, be sure your iPad is not set to private browsing. The maximum benefits for use of FamilySearch on an iPad are included in the Family Tree and Memories apps.

Why Is Safari So Slow on iPhone & iPad

What to know.

• Why is Safari so slow lately? You may have a weak cellular or Wi-Fi signal or too many tabs open.
• If Safari is slow still, open the Safari app, touch and hold the tabs icon, and tap Close All (#) Tabs.
• You can also open Settings, tap General, Transfer or Reset iPhone, Reset, Reset Network Settings. 

Why is Safari so slow on my iPhone? If Safari is slow to load, you may have too many tabs open or not enough iPad or iPhone storage available. There are a few other ways to fix Safari acting slow, too. Read on to find out!

Check Your Internet Speed

Close all safari tabs, clear browsing history and data, check iphone or ipad storage, reset network settings.

You need a strong Wi-Fi or cellular connection on your iPhone or iPad, or Safari will run slowly. To check your Wi-Fi or cellular connection, look at the symbols at the top-right of your screen. 

The four vertical bars represent your iPhone's cellular connection. The more bars are white, the stronger the connection. If only one or no bars are white, Safari will run extremely slowly or not at all. You may also see 5G, 4G, or 3G, depending on your iPhone model, and whether or not your cellular carrier offers those speeds. If you're relying on your cellular connection alone for your internet connection, Safari may still be slow if the network is congested or you've used or almost used up your data for the month. 

The pie slice-shaped icon to the right of the cellular connection bars represents your iPhone's Wi-Fi signal. The more white bars you see, the stronger your connection. If you aren't connected to a Wi-Fi network or are out of range of the network you are connected to, you'll see LTE instead. This means that your iPhone is relying on its cellular connection to browse the web.

If you think there's a problem with your cellular connection, we have a troubleshooting article on what to do if your data is not working on your iPhone or iPad. We also have an article about how to fix it if your Wi-Fi is slow . 

Back to Top

If Safari is running slowly, it may be because you have too many tabs open. Close all Safari tabs and see if Safari speeds up! If you regularly leave multiple tabs open, you can set Safari tabs to close automatically on a regular schedule. 

Safari slow to load still? Try the next step.

Safari acting slow still? It's time to clear the browsing history and data on your iPhone or iPad. We can also offer guidance if you  can't clear your Safari browsing data .

Safari browser slow still? Read on!

If Safari is slow after the previous steps, check your iPad or iPhone storage and optimize storage if needed. There's no hard and fast rule for how much storage should be free, but I've found that keeping roughly 25% of my storage free keeps things running quickly and smoothly. 

Safari loading slowly still? There's one more thing to try!

There's one more thing to try if you want to make Safari run faster: reset your network settings. 

I hope these tips helped Safari run faster on your iPhone or iPad. If not, please contact Apple Support . Also, be sure to check out our free Tip of the Day for more great Safari tutorials!

• What if Safari is not working on my iPhone at all? If Safari isn't working on your iPhone or iPad, make sure you have a strong cellular or Wi-Fi connection. You can also check to see if you've set Screen Time limits for Safari, and clear your Safari history and browsing data.
• Can you tell me what to do when Safari says Safari cannot open the page? Yes, we can help you fix that! We have a troubleshooting article on how to fix the "Safari cannot open the page"  error message. Solutions include removing extensions, clearing your Safari cache, and more.
• Why is my Google search not working? If you're having trouble with Google not showing search results , close and reopen the app, and make sure you have a strong Wi-Fi or cellular connection. You can also make sure the app is updated, reboot your iPhone, and more.

Author Details

Leanne Hays

Leanne Hays has over a dozen years of experience writing for online publications. As a Feature Writer for iPhone Life, she has authored hundreds of how-to, Apple news, and gear review articles, as well as a comprehensive Photos App guide. Leanne holds degrees in education and science and loves troubleshooting and repair. This combination makes her a perfect fit as manager of our Ask an Expert service, which helps iPhone Life Insiders with Apple hardware and software issues. In off-work hours, Leanne is a mother of two, homesteader, audiobook fanatic, musician, and learning enthusiast.

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How to Hard Reset or Restart an iPad (All Models)

You can use the hardware buttons or, in Settings, have the iPad shut down and turn it back on yourself

• Ithaca College

In This Article

Jump to a Section

• The Easiest Way
• Restart All iPads
• Additional Options
• Frequently Asked Questions

What to Know

• iPad with a home button: Hold the Sleep/Wake button until the Power Off button appears.
• iPad without a home button: Hold the Sleep/Wake button and a volume button until the Power Off button appears.
• A restart is sometimes called a reset . A hard reset is used when the standard restart process doesn't work.

This article explains how to restart an iPad and, if it's unresponsive, how to force it to restart. It also includes other options for how to reset an iPad.

The Easiest Way to Restart an iPad (All Models)

The basic restart—in which you turn the iPad off and then turn it back on—is the easiest to do and the first thing you should try when you experience hardware problems. The process won't delete your data or settings. Follow these steps:

Your steps depend on whether your iPad has a home button or not:

• For iPads with a Home button : Press the on/off button. The on/off button is located on the top right corner of the iPad.
• For iPads without a Home button : Press and hold the on/off button and one volume button simultaneously. Skip to step 4.

Hold the button until a slider appears at the top of the iPad screen.

Let go of the on/off button.

Move the slider left to right to turn off the iPad (or tap Cancel  if you change your mind). This shuts down the iPad.

When the iPad's screen goes dark, the iPad is off.

Restart the iPad by holding the on/off button until the Apple icon appears. Let go of the button, and the iPad will start up again.

How to Hard Reset iPad (All Models)

If an iPad is unresponsive, the standard restart process likely won't work. In that case, you need to try a hard reset.

This technique forces the iPad to restart (it doesn't clear any of your stored data like apps and photos, but if you had some unsaved work then you might lose that). To perform a hard reset:

Again, the steps differ based on whether your iPad has a Home button or not.

• For iPads with Home Buttons : Hold down the home and on/off buttons at the same time.
• For iPads without Home Buttons : Quickly press volume down, then quickly press volume up, then press and hold the on/off button. Skip to step 3.

Continue holding the buttons even after the slider appears on the screen. The screen will eventually go black.

If the iPad is completely frozen, the slider might not appear. Continue holding down the button until the screen goes black.

When the Apple logo appears, let go of the buttons and let the iPad start up like normal.

More Options for Resetting an iPad

One other kind of reset is commonly used: restoring to factory settings . This technique isn't usually used to solve problems (though it can work if the problems are bad enough). Instead, it's most often used before selling an iPad or sending it in for repair. For this context, however, it's a drastic step. But sometimes you need it.

Restoring to factory settings deletes all your apps, data, preferences, and settings and returns the iPad to its state when you first took it out of the box.

No. A hard reset is like rebooting your computer. It clears memory and applications, but no data is lost.

If your iPad has FaceID, press and hold the top button and a volume button . When the slider appears, turn off the device. While holding the top button , connect the iPad to your computer; the Recovery Mode screen will appear. If your iPad has a Home button, follow the previous steps, but press the Home button instead of the top button.

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How to reset all of your Safari browser's settings on a Mac, including clearing your cache and removing plugins

• Knowing how to reset your Safari browser on a Mac can help speed up the browser and fix issues. 
• However, resetting Safari will also cause you to lose browser-saved data, including login credentials and browser extensions.
• Here's what you need to know to reset the Safari browser on your Mac computer.
• Visit Business Insider's homepage for more stories .

Resetting your Safari browser on a Mac computer can help speed it up and get rid of any issues you may have encountered. 

But before you start, be aware that it will delete your installed extensions, as well as any auto-fill data, including saved usernames and passwords. 

So you may want to take note of those before getting started, so that you can get your browser back to the way that you're accustomed to using it.

Once that's done, here's how to reset the Safari browser on your Mac .

Check out the products mentioned in this article:

Macbook pro (from $1,299 at apple), how to reset safari on a mac.

Resetting your Safari browser consists of several steps (like clearing your cache and history), rather than a simple button. So it will take a while to accomplish. Here's what you need to do:

Clear your Safari history

Keep in mind that the process is different for Safari on an iPhone or iPad , in case you want to do a reset across all of your devices.

1. Launch Safari

2. In the top toolbar, select "Safari" and then "Clear History."

3. Select "All History" in the dropdown and then click "Clear History."

Clear your Safari cache

1. With Safari open, go up to the top toolbar.

2. Select "Safari" and then "Preferences."

3. Toggle over to the "Advanced" tab and tick the box next to "Show Develop menu in menu bar" — you should see "Develop" appear in the top toolbar.

4. Click "Develop" and then select "Empty Caches."

Get rid of your Safari extensions

1. Go back into your Safari Preferences (located in that top toolbar)

2. Toggle over to the "Extensions" tab

3. Go through all of your extensions and select "Uninstall"

Turn off plugins within Safari

1. With the Safari Preferences window still open, toggle over to the "Websites" tab

2. Untick the box next to each plugin (listed at the bottom of the left sidebar)

Delete those plugins

These are stored in two separate areas, so your work will feel a bit redundant, but it's necessary to get the job done.

1. Tap your Finder to open it (it's the half-toned face icon in your bottom toolbar).

2. Under the "Go" menu of the top toolbar, select "Go to folder."

3. In the pop-up search menu, type "~/Library" and hit "Go."

4. Locate and go through the "Internet Plug-ins" folder and delete your plug-ins (you may want to keep your Safari Preferences open to "websites" so you can view your installed plugins) by dragging them over to the Trash.

5. Go up to the "Go" tab in your top toolbar and select "Go to folder".

6. Enter "/Library" in the search bar and hit "Go."

7. Locate and open the "Internet Plug-ins" folder again.

8. Select and delete or drag your undesired plugins into the Trash.

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• Main content

How to Reset Safari to Default Settings on Your Mac

If Safari runs slow or fails to open a page on your Mac, we will show you how to reset the browser to its default state to fix those issues.

Safari helps you feel at home while browsing the web on a Mac. The latest iterations of Safari always bring improvements, but no browser is perfect. Over time, Safari tends to slow down, become sluggish, and feel unresponsive.

While Chrome and Firefox pack a reset button, this feature is missing from Safari. We will show you how you can reset Safari to default settings on your Mac.

First, Back Up Your Bookmarks

After you've used Safari for a while, you probably have a lot of sites saved in your Bookmarks and Favorites. It's a good idea to make a copy of your Bookmarks before you proceed. Since you'll remove every bit data related to Safari, you probably don't want to erase all your bookmarks.

To do this, launch Safari, select the File tab in the top menu bar, and click Export Bookmarks . You can either set a new name or let it use the default one if you don't mind it. Click Save to save a copy of those bookmarks.

You may also want to edit, organize, and manage those bookmarks that you've collected over years.

After you've reset Safari by following the methods below, you can import the HTML copy of your Bookmarks by going to File > Import From and selecting Bookmarks HTML File . Make sure to save the file somewhere safe in the meantime.

Clear the Browsing History in Safari

To start, you should run Safari's built-in history cleaner. This will remove cookies and other browsing data from everywhere you've visited. Thankfully, the process to remove your browsing history manually from Safari is quite straightforward.

Related: How to Clear Your Safari Browsing History and Data

After opening Safari, click on the Safari item in the top menu bar and select Clear History . A window will pop up; select All History from the dropdown list. Then click on the Clear History button to erase all that data from Safari.

Remove the Temporary Files and Cache

To improve your browsing efficiency, Safari stores the data for sites that you visit regularly as cache on your Mac and uses that to load elements faster than downloading them again. That cache takes up disk space and often contributes to Safari's performance woes.

It's thus a good idea to get rid of that old data when you're resetting Safari to its defaults. Here's how to clear Safari's temporary files and cache:

• While you have Safari running, open Safari > Preferences from the menu bar.
• A window will pop open. Head to the Advanced tab and select the check box for Show Develop menu in menu bar .
• The Develop menu will appear next to Bookmarks on the menu bar. Select Develop > Empty Caches or use Option + Cmd + E to quickly clear the web cache.

Delete All Cookies

Like other browsers, Safari stores site cookies whenever you visit websites. These cookies contain details about your interactions with the site, such as registration and form data, your cart contents, and similar. It's a good idea to remove those cookies when starting fresh.

Here's how you can clear all cookies from Safari:

• Launch Safari and in the menu bar at the top of the screen, go to Safari > Preferences .
• In the window that pops up, go to the Privacy tab and click the Manage Website Data button. That'll pop open a window showing the list of cookies in Safari.
• You can hold down Cmd to select cookies to remove individually, or click Remove All to delete the entire list.

Turn Off Website Access/Delete Safari Plugins

While Apple builds Safari for efficiency, some outside plugins and website access rules can cause Safari to slow down. It's best to ensure that those plugins ask you before Safari runs them. You can also confirm which sites can access your Mac's camera, microphone, and other settings.

With Safari open, go to Safari > Preferences in the menu bar on the top of the screen. Go to the Websites tab and check each item in the sidebar for website access. We recommend disabling Auto-Play , Camera , Microphone , Location , and Pop-Ups , unless you have some reason not to do so.

If you're using an older version of Safari that doesn't have these options, you can head to Safari > Preferences and click on Security > Plug-In Settings . Then set all the plugins to Ask before Safari runs them, and disable the ones you don't need.

Disable or Uninstall Safari Extensions

Unlike Chrome and Firefox, Apple allows only a handful of extensions to work with Safari. Even with this filtering, some of them might impact your browsing performance and slow everything down. Whether you use extensions for saving articles to Pocket or applying dark mode on every website, they could affect Safari.

You can disable these extensions by going to Safari > Preferences and clicking the Extensions tab. Uncheck each extension listed to disable it. To remove all of them, you'll need to select each extension and click on the Uninstall button in the adjacent pane.

You can always find and install new Safari extensions later after resetting the browser. Try to only install high-quality ones you absolutely need.

Reset Safari Using Terminal

Even after removing cookies, cache, browsing history, and extensions, Safari still has some underlying metadata. To wipe everything in a true sense, you can use the Terminal app.

Using the Terminal to reset Safari to its default state means you'll have to use a series of commands. Refer to our beginner's guide to the Mac Terminal for using it effectively.

To reset Safari using Terminal:

• Open the Terminal app (you can find it easily using Spotlight with Cmd + Space ).
• Next, open the Apple menu at the top-left corner of your screen. Click Force Quit and select Safari to completely close it.
• Enter the below commands commands, one line at a time. After you run each command, the Terminal will prompt for confirmation to delete said files. Type y to confirm, then hit Enter .

Reset Safari for a Fresh and Fast Browser Experience

Now you know how to effectively reset Safari to factory settings. It should feel faster after this—though all the sites you visit at first will take a couple of seconds to load completely, since they'll create new cookies and cache.

To get even more out of Safari, make sure you're applying the best Safari tweaks for a better experience.

Pop up window in Safari "select an edition"

Annoying the pop up window for select an edition you can't not select or close the window. Did somebody found the way to remove it? thank you

iPhone 12 Pro Max, iOS 17

Posted on Apr 16, 2024 10:45 PM

Posted on Apr 17, 2024 2:25 PM

Has anyone figured out how to remove this annoying "select an edition" pop-up window. Its driving me insane!

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Apr 17, 2024 2:25 PM in response to Arizonian

Apr 17, 2024 4:38 PM in response to 4PPATTY

I can select another English version and the window disappears but I don't want Canadian or other English versions. It's very annoying.

Apr 19, 2024 6:17 AM in response to Arizonian

How do I get rid of pop up window in yahoo called select an edition

Apr 17, 2024 12:47 PM in response to Arizonian

It appears to be connected to yahoo only; all other pages - on my end- are clear of it.

Apr 17, 2024 2:31 PM in response to Nabiscolady

Has anyone figured out how to get rid of this screen? It is only on YAHOO-and when using SAFARI. I do not see it on FIREFOX,

Apr 18, 2024 2:01 PM in response to Arizonian

What's the answer?

Apr 21, 2024 3:43 PM in response to Arizonian

I contacted Yahoo yesterday and they would take the information and get them working on the problem. It took three people to get that from them.

Apr 18, 2024 2:11 PM in response to Arizonian

Same thing started happening to me also. running yahoo.com with safari. can't get rid of it!!! all other pages are ok.

Apr 21, 2024 3:49 PM in response to Kodiak1964

How yo delete pop up window in Yahoo "select an edition"

Apr 23, 2024 8:27 AM in response to Arizonian

I updated Safari to 17.4.1 with OS 14.4.1 and the pop up finally disappeared!!

Apr 19, 2024 6:40 PM in response to Arizonian

You can select a different language and then go on but next time you open a window the " Select an edition" pop up comes back. I guess Yahoo does not want us around anymore or they would not make us do this.

Apr 18, 2024 12:27 PM in response to dbsisco

I am having the very same problem in Safari with my office computer running Mojave,

however Chrome and Firefox do not have that problem.

Apr 21, 2024 7:17 AM in response to Arizonian

The popup select an edition will not let me select US

Apr 19, 2024 6:42 PM in response to -Bubba-

This does not work or help.

Apr 19, 2024 9:19 AM in response to Arizonian

I am having the same problem.

If you forgot your iPad passcode, use your Mac or PC to reset it

Locked out of your iPad and forgot your iPad passcode? Use a computer to get your iPad into recovery mode so you can erase it and set it up again.

Forgot the passcode on your iPhone?

Forgot the passcode on your iPod touch?

Use your iPad to reset your iPad passcode

Use your old passcode to temporarily access your iPad in iPadOS 17 or later

Learn what to do if you see "[Device] unavailable" or "Security Lockout" on your iPad .

If you enter the wrong passcode on your iPad Lock Screen too many times, an alert lets you know that your iPad is disabled.

If you can't remember your passcode when you try again, you need to use a computer to put your iPad in recovery mode. This process deletes your data and settings, including your passcode, allowing you to set up your iPad again.

After you erase your iPad, you can restore your data and settings from a backup. If you didn't back up your iPad, you can set it up as a new device and then download any data that you have in iCloud.

Step 1: Make sure that you have a computer (Mac or PC)

This process requires a Mac or PC. If you're using a PC, make sure that it has Windows 10 or later and that the Apple Devices app or iTunes is installed . You also need the cable that came with your iPad, or another compatible cable, to connect your iPad to the computer.

If you don't have a computer and you can't borrow one, you need to go to an Apple Store or Apple Authorized Service Provider for help.

Step 2: Turn off your iPad

Unplug your iPad from the computer if it's connected.

Turn off your iPad using the method for your iPad model:

If your iPad doesn't have a Home button: Press and hold one of the volume buttons and the top button at the same time until the power off slider appears.

If your iPad has a Home button: Press and hold the top button until the power off slider appears.

Drag the slider to turn off your iPad, then wait a minute to make sure that it turns off completely.

Step 3: Put your iPad in recovery mode

On a Mac with macOS Catalina or later, open a Finder window. On a Mac with macOS Mojave or earlier, open iTunes. If iTunes is already open, close it, then open it again. Find out which macOS your Mac is using . On a PC, open the Apple Devices app or iTunes.

Connect your iPad to your computer using a USB cable.

Keep your iPad connected and press the buttons for your iPad model:

For iPad models without a Home button: Press and quickly release the volume button closest to the top button. Press and quickly release the volume button farthest from the top button. Press and hold the top button.

For iPad models with Home button: Press and hold both the Home and the top (or side) buttons at the same time.

Keep holding the button until you see the recovery mode screen on your iPad, then let go.

If you see the passcode screen, you need to turn off your iPad and start again.

If you can't get your iPad to show the recovery mode screen and you need help, contact Apple Support .

Step 4: Restore your iPad

Locate your iPad in the Finder, iTunes, or the Apple Devices app on the computer that it's connected to. (Learn how to find your connected iPad .)

Choose Restore when you see the option to Restore or Update. Your computer downloads software for your iPad and begins the restore process. If the download takes more than 15 minutes and your device exits the recovery mode screen, let the download finish, then turn off your iPad and start again.

Wait for the process to finish.

Disconnect your iPad from the computer, then set up and use your iPad .

Need more help?

If you can't complete any of these steps, if you're still prompted for a passcode, or if you need any other assistance, contact Apple Support .

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