translink free travel

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• Transportation

To arrange a ride, call 888-518-8160.

Do you need help with transportation to your health care appointments?

Non-emergency medical transportation (NEMT) services are a covered Medicaid benefit for Jackson Care Connect members. If you have no way to get to a covered health appointment, a free rideshare program called TransLink can get you there. Depending on your needs, you may be provided rides, get passes to ride the bus or get help paying for gas.

Check out our Riders Guide for details about the transportation program.

• English (Large print)
• Spanish (Large print)

If you want a printed copy of the Rider's Guide, please contact Jackson Care Connect Customer Service at 855-722-8208 or TTY 711. We will send you the printed Rider's Guide within five business days.

TransLink hours

Monday through Friday, 7 a.m. to 5 p.m. 541-842-2060 888-518-8160 TTY: 711 Or schedule your request online at  rvtd.org

Reimbursement Guide

2023 NEMT recap

• Total NEMT users
• Total trips
• Total distance traveled
• 899,682 miles

Understanding transportation services

To make transportation services simple, we created a video and a helpful one-page overview of transportation services and benefits. You can watch the video or click on a language below to download the PDF:

Translink offers three services:

Reimbursement: We pay a per-mile rate for mileage to and from health care visits. You can drive yourself, or someone else can drive you. Print an appointment verification form at rvtd.org/accessible-transportation/translink and ask your provider’s office staff to sign it. Reimbursement is loaded onto a prepaid debit card.

Public transportation: We provide daily or monthly transit passes. We’ll discuss your appointments and decide whether a day or monthly pass is better suited to your scheduled visits..

Vehicle-provided rides: We can schedule private and shared rides. Based on your medical needs, we can send a sedan, wheelchair van, stretcher vehicle or non-emergent ambulance.

For complete details on these services, visit Translink's website .

If you need help getting to your appointments, we prefer that you or your representative call TransLink to schedule a ride at least two business days before your appointment. However, appointments can also be scheduled the same day or up to 90 days in advance, if needed. The staff will ask you about your health history. Once they have that information, they’re happy to explain what types of services will fit your needs.

Am I eligible?

TransLink will verify your eligibility before providing services. Transportation services may be used when you have no other options available, such as public transportation, your own vehicle, or a friend or family member to drive you.

Can my children or family ride with me?

Call us and let us know your situation. Transportation services usually are covered only for the Jackson Care Connect member who has the appointment, with one exception. If you need assistance during your ride, a personal care attendant, such as a nurse or aide, can ride with you at no charge.

Where can I go?

You may schedule transportation to and from any covered health service, including:

• Primary care visits
• Specialist visits
• Physical therapy
• Dental care visits
• Mental health and substance use treatment appointments and services
• Other health services covered by Jackson Care Connect

Jackson Care Connect members can also use TransLink to get to the following locations and services:

• WIC appointments and services
• Compass House
• Pharmacies (to pick up prescription medications)
• Starting Strong store (sponsored by Jackson Care Connect)
• Pain management services
• Access (to pick up durable medical equipment)
• Jackson Care Connect member meetings
• Jackson Care Connect-sponsored wellness activities
• Wellness programs (Fitness Scholarship at YMCA, nutrition workshops, etc.)

What kind of transportation am I eligible for?

We will arrange the lowest cost option that meets your needs. Services include:

• RVTD bus passes or tickets
• Mileage reimbursement (with pre-approval)
• Wheelchair lift/ramp van
• Stretcher car (for those who need to be transported lying down)
• Secured transport: professional transport for those in a mental health crisis
• Common carriers: airline, commercial buses (like Greyhound), trains (like Amtrak)

What information do I need to have ready when I call?

• Your Jackson Care Connect Member ID number
• Your home address and phone number
• Your mailing address
• Your complete pickup address and phone number
• Your complete appointment address, including building name and suite number
• Appointment date and time
• Name and telephone number of your provider
• Reason for appointment
• If you need a wheelchair or other assistance
• If you will be traveling with an assistant or service animal

What if my plans change or I need to cancel my ride?

Call 541-842-2060 or (toll-free) 888-518-8160 (TTY 711).

When you need to cancel a ride or change your appointment time, call TransLink at least two hours before your pickup time. You can call to cancel rides during business hours, 7 a.m. to 5 p.m. Monday through Friday. Or, you can call and cancel your appointment using their automated voicemail system 24 hours a day, seven days a week. Please allow enough cancelation time so we can contact your driver and tell them you don't need service.

Is there a number to call after business hours?

If you need to reach TransLink after hours, call the Call Center at the 541-842-2060 or (toll-free) 888-518-8160 (TTY 711). You can leave a voice message stating your need for a ride and someone will call you back to get your information.

If you have a medical emergency, please call 911.

If you have an urgent after-hours medical need, call 888-518-8160 or TTY 711. After-hours trips are limited to:

• Hospital discharges when requested by a hospital.
• Secure transportation requested by a medical facility or hospital.
• Transportation to urgent care for non-life-threatening medical needs.

What else do I need to know?

• You should be ready 15 minutes before your scheduled pickup time. Transportation providers should arrive within 15 minutes after the scheduled pickup time. If the driver is late, call 541-842-2060 or toll-free 888-518-8160.
• Bus passes should be requested at least one week before your appointment to allow time for mailing.
• For urgent needs after business hours, you can still contact Customer Service.
• For bus routes, you can find more information on  TransLink's website .

Appointment of Representative form

This form used to designate an authorized representative to navigate any part of the NEMT process on behalf of a member.

TransLink NEMT Program Evaluation Findings

CareOregon, in partnership with TransLink, sends out a yearly satisfaction survey asking stakeholders about their experiences with utilizing transportation services through, driving for, and operating for TransLink. The evaluation questions and what we heard from members, drivers, and providers from the surveys and focus groups are included in the TransLink NEMT Evaluation Snapshot Report below. Feedback from the program evaluation is used to make improvements to the NEMT program.

TransLink NEMT Evaluation Snapshot Report

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Pricing and Fare Zones

The price of your trip depends on when, where, and how you are travelling.

On this page

Save time and skip the lines! Tap your bank card or mobile wallet at the faregate to pay for your ride.

There are three fare zones across Metro Vancouver. The number of SeaBus and/or SkyTrain boundaries you cross during your trip determine your fare.

All bus and HandyDART trips are a 1-Zone fare at all times.

SkyTrain requires a 1, 2, or 3-Zone fare, depending on the time and day* and number of zone boundaries you cross during your trip.

SeaBus requires a 1 or 2-Zone fare, depending on the time and day*

A single fare is valid for 90 minutes on bus, SkyTrain, SeaBus, and HandyDART.

* All journeys across the system starting after 6:30 p.m. weekdays and all travel on weekends (Saturday, Sunday, and holidays) are a 1-Zone fare.

YVR Airport AddFare

Please note: Journeys after 6:30 p.m. that start at YVR Airport, Sea Island Centre, and Templeton Canada Line stations will still incur a $5 YVR AddFare charge. For more information about this charge and who is exempt, please see our Transferring and AddFare  page.

Fare Pricing

Concession fares.

Passengers who are eligible to our discounted concession fares include:

HandyCard holders

seniors 65 and older*

youth 13 to 18 years*

*Must present valid photo ID proving age

Kids Ride Free

Children 12 and under can ride on Bus, SkyTrain, SeaBus, and West Coast Express free of charge. Learn more

Note: On July 1, 2024, annual fare increases came into effect. Fares have increased by an average of 2.3%.

*Day Passes are not valid fare for travel on West Coast Express (WCE) . For West Coast Express fares, please visit the WCE Fares page .

For HandyDART fares, please visit the HandyDART page .

For Transfers and AddFare , including the YVR AddFare, please visit the Transferring and AddFare page .

Compass Card

Find out how to pay for transit on our Compass Card page.

Estimate your Fare

Buses are a 1-Zone fare, all day, every day. Cash fares on buses are not transferable to SkyTrain, West Coast Express, or SeaBus.

Plus an additional $5 YVR Airport AddFare if starting from YVR Airport, Sea Island Centre, or Templeton Stations.

Paying Your Fare

Paying on the bus and handydart.

Using a Compass Card, Compass Ticket, contactless payment cards, or mobile wallet.

When you board, tap your card, ticket, or mobile wallet on the card reader located near the bus doors. You don't need to tap out when exiting.

Place the coins or bills into the fare box (no change can be given). You'll be handed a bus transfer from the Operator that is your proof of payment and can be used to transfer between buses (but not on SkyTrain, SeaBus, or West Coast Express).

For more information about paying on HandyDART, visit the HandyDART page.

Paying on SkyTrain, SeaBus, and West Coast Express

When you travel on SkyTrain, SeaBus, or West Coast Express, tap your card, ticket, or mobile wallet to the card reader at the fare gates (or validator for West Coast Express) as you enter and exit a station to validate your fare. Tapping reserves the fare for a 3-Zone trip, or a full-distance trip in the case of West Coast Express.

When you tap out, the system calculates the fare zones you've travelled and charges you the correct fare. This applies to all products, including Monthly Passes.

Paper bus transfers are only valid for transfer between buses.

Proof of Payment

Transit vehicles and all areas within fare gates are Fare Paid Zones.

All customers must pay the fare required by the TransLink Transit Tariff and carry proof of payment whenever they’re aboard a transit vehicle, within fare gates, or within any station area that is designated as a Fare Paid Zone.

Valid proof of payment:

Compass Cards and Compass Tickets with a valid fare that has been successfully tapped in are accepted as proof of payment on all modes.

Validated FareSavers (no longer sold) and bus transfers are accepted as proof of payment on buses.

Transit Police and Transit Security regularly conduct fare checks. Ensure you’ve tapped your Compass Card or Compass Ticket to validate your fare, and have them, along with any required valid identification, available for inspection, if asked. On buses, keep your bus transfer for inspection.

Anyone who fails to produce proof of payment with valid identification on request will be asked to leave the vehicle and risks facing a fare infraction ticket with a fine of $173.

Visit our Fare Infraction  page for more information on paying or disputing a fare evasion ticket. 

Paying as a Group

For large group trips (e.g., school field trips), you can bulk purchase Compass Tickets ahead of time. Visit our Group Travel  page for all the details.

Contactless Payment

Taking transit and don’t have a Compass Card? No need to print a ticket. Save time, skip lines, and go straight to the gate!

Our card readers accept contactless Interac Debit, American Express, Mastercard, and Visa credit cards along with Apple Pay, Google Pay, and Samsung Pay. Go paper-free and help the environment. All you need to do is tap your card or device on the fare gate or bus card reader to pay.

Like a Compass Card, you can only use one payment device per person. You still have 90 minutes to make your transfer across bus, SeaBus and SkyTrain services (120 minutes on West Coast Express services). Be sure to tap your card, not your wallet, and to use the same card when transferring between buses, SkyTrain, SeaBus, and West Coast Express to avoid getting multiple charges. Final charges are determined by when you tap out at the end of your trip. Single adult cash fare applies. For discounted fare, use a Compass Card.

Watch Out for Card Clash

If you tap your wallet or phone case, multiple credit cards may be charged. Remove your credit or debit card from your wallet or phone case before you tap.

Keep in mind that Tap to Pay is unrelated to your Compass Card. Currently, there is no Compass App.

Avoiding Charge for Uncompleted Trips

If you tap in and decide not to complete a trip, you can easily reverse your charges. If you tapped on a bus, please ask the driver to reverse the tap for you. If travelling on rail, you can undo your initial tap in by tapping out of the same station within 21 minutes on SkyTrain and SeaBus, and 60 minutes for West Coast Express.

Transit Police Security Checks

Transit Police and Transit Security use FIA (Fare Inspection App) to check fares. If you've paid using Tap to Pay, police or security personnel may use an handheld device to detect if your credit card, debit card, or mobile device is an accepted form of payment and has been tapped into the system.

Kids 12 and Under Ride Free

Note to Parents and Guardians

While travel for children 12 and under is free, parents and guardians are responsible for educating and making decisions about the safety and care of their children whenever travelling on transit. This includes when children are travelling unaccompanied and determining if their children can or should take transit unaccompanied.

Bus, SkyTrain, SeaBus, and West Coast Express

Children 12 and under can ride on Bus, SkyTrain, SeaBus, and West Coast Express free of charge. To gain access to the SkyTrain, SeaBus, or West Coast Express, seek a SkyTrain attendant or pick up the closest Courtesy Phone to ask for help through the fare gates.

Children 12 and under who are registered HandyDART customers or children who are accompanying a registered HandyDART customer can travel for free on HandyDART without requiring a fare product or identification. Learn more on the HandyDART page .

Frequently Asked Questions

Do children need to be accompanied on the bus.

Children 12 and under do not need to be accompanied by a fare paying customer to travel for free on buses.

Parents and guardians are responsible for educating and making decisions about the safety and care of their children and determining if their children may take transit unaccompanied. We strongly recommend that parents and guardians are informed about transit use and the safety and care of their children whenever travelling on transit, including when their children travel unaccompanied, and determining whether their children can or should take transit unaccompanied.

Do children need to be accompanied on the gated system and how will children access the gated system for free?

Children 12 and under do not need to be accompanied by a fare paying customer to travel for free on SkyTrain, SeaBus, and West Coast Express. To gain access to the SkyTrain, SeaBus, or West Coast Express, seek a SkyTrain attendant or to pick up the closest Courtesy Phone to ask for help.

Can children access the gated system without being accompanied by a fare paying customer?

Unaccompanied children are able to access the gated system without fare payment. Parents and guardians must ensure that their children are aware of TransLink’s fare policy and how to safely use the transit system, including the requirement for individuals under 13 to pay the appropriate fare when using SkyTrain, SeaBus, or West Coast Express unaccompanied by a fare paying customer.

Parents and guardians are responsible for educating and making decisions about the safety and care of their children whenever travelling on transit, including if their children can or should take transit unaccompanied.

How can school groups, community groups, and larger families move through fare gates?

School groups, community groups, and larger families should seek a SkyTrain attendant or pick up the closest Courtesy Phone to ask for help. A SkyTrain attendant can assist larger groups with children 12 and under access the gated system using existing procedures. If you know your plans ahead of arriving, call 604.520.5518 and let us know when and where a SkyTrain attendant can meet your group.

If you have a Compass Card, Compass Ticket, contactless credit card or Interac Debit and used Tap to Pay, you can transfer across bus, SeaBus, SkyTrain, and HandyDART on a single fare for up to 90 minutes, or up to 120 minutes when including travel on the West Coast Express. Your travel time begins when you first tap your card or ticket to enter a fare paid zone.

Fares paid with cash on buses cannot be transferred to other modes.

Transferring and AddFare

Learn more about transferring between bus, SkyTrain, SeaBus, WCE, and HandyDART and AddFares, including YVR AddFare, on our Transferring and AddFare page.

More Information

Bc bus pass program.

If you are a low-income senior or a person with a disability, you may be eligible to apply for the BC Bus Pass Program , for discounted fares.

Access Transit Program

If you are unable to travel on public transit without assistance, find out more about our Access Transit program by visiting the Access Transit  section.

Visiting Vancouver

You can take the Canada Line to travel to and from Vancouver International Airport (YVR), which is accessible by SkyTrain. Find out more about navigating Vancouver's public transit as a tourist or newcomer on our Visiting Vancouver page.

West Coast Express Fares

Learn more about West Coast Express fares and fare zones on our West Coast Express Fares  page.

Compass Cards are available for Adult and Concession Fares and can be loaded with Monthly Passes, DayPasses, and Stored Value.

Compass Ticket

A DayPass provides unlimited transit use on all buses, SkyTrain and SeaBus for one day from the start of the first transit service to the end of the service day.

You can use a DayPass for travel through all zones, and save money over buying single fares when you take multiple trips in the same day.

Stored Value

Using Stored Value on your Compass Card is just like adding cash to your card, so you can pay-as-you-go. Stored Value offers flexibility since you don’t need to specify a zone or zones in advance.

Adult Stored Value fare is a discounted rate over a cash fare.

Tickets and Travel Cards

CONCESSION PASSES

On presentation of your half fare smartpass you are entitled to 50% off the standard adult single fare on scheduled bus and rail services operating within northern ireland., are you entitled to a half fare smartpass.

Concession travel is available for people aged between 16 and 64, resident in Northern Ireland for at least the last three months. and who fall into one of the five categories below:

People who have been awarded the higher or lower rate mobility component of Disability Living Allowance for a period of at least 12 months.

People who have been refused a driving licence on medical grounds.

People who are registered as partially sighted with a Health and Social Services Trust.

People who are known to a Health and Social Services Trust as having a learning disability.

People who are in receipt of the Mobility Component of Personal Independence Payment (PIP).

How to apply for a Half Fare SmartPass

If you believe that you would be entitled to a Half Fare SmartPass you can pick up an application form from Your local Translink Bus or Rail Station or call us on: 028 9066 6630 and we will post you an application.

Carefully complete the application (guide notes are provided within the form) and enclose one recent colour passport-sized photograph. When your application has been approved your new SmartPass will be posted directly to your home. Please note that processing of applications will normally take at least six weeks.

Day Return Tickets for Half-Fare SmartPass Holders

Please note that local Day Return rail tickets are now available for DFI Half-fare SmartPass holders for travel between stations within Northern Ireland only. This means that for the price of an Adult single fare, Half-fare SmartPass holders can purchase a day return ticket – this applies for rail only.

Note that this new option is only available:

• to Half-fare SmartPass holders (NOT any Free SmartPass holders e.g. 60, Senior, Blind, ROI Senior etc)
• in rail services only (SmartPass return tickets are not available on bus

60+ SmartPass

If you are aged between 60 and 64 and you are a permanent resident of Northern Ireland (you must have been resident in Northern Ireland for a minimum of 3 months), then you are eligible for a 60 Plus SmartPass. This enables you to be eligible for free travel throughout Northern Ireland.

How to Apply

Application forms can be obtained in the following ways:

in person from any manned Translink bus or rail station

by telephoning 028 9066 6630 (deaf and hard-of-hearing applicants can use the textphone number 18001 028 9066 6630)

by emailing:  [email protected]

60+ SmartPass Holders who will turn 65 shortly

Your 60+ SmartPass is programmed to run out at the end of the calendar month in which you become 65. If you have applied for a Senior SmartPass, it will not be sent to you until near the end of the month in which you become 65.

As free all Ireland and cross-border travel is only available with a Senior (65+) SmartPass, it may be that you have to wait up to three weeks following your 65th birthday before you can claim this benefit.

Please call us on 028 9066 6630 if you have changed your address.

Senior SmartPass

Free travel is available to all Senior Citizens who are 65 years of age or over and who are resident in Northern Ireland (you must have been resident in Northern Ireland for a minimum of 3 months to be eligible).

With a Senior SmartPass you can travel anywhere in Northern Ireland on any Translink bus or rail service completely free of charge. You can also enjoy free cross border travel and internal Republic of Ireland travel.

Renewing your SmartPass

SmartPasses are only valid for five years. Please check the expiry date on the front of your SmartPass to determine when it will expire as it cannot be used to obtain free travel after this date. Approximately three months before each SmartPass expires the Department for Infrastructure will write to pass holders explaining how to get a new pass. A dedicated user helpline has also been set up on 028 9066 6630 for those seeking further information.

Lost or Stolen Cards

Faulty or damaged cards.

Useful Links

• Plan a journey
• Find a timetable
• Request accessibility advice

Free and concessionary bus and rail travel

If you're aged 60 or over, or you have a disability, you may be entitled to concessionary travel on bus and railway journeys within Northern Ireland. Translink and some other transport operators also offer half fare travel for children and young people up until 30 June following their 16th birthday.

Free travel for those fleeing domestic abuse

Free travel on bus or rail is available if you have refuge or emergency accommodation through Women’s Aid or the NI Housing Executive.  

You can find details on the following page:

• Domestic violence and abuse

Concessionary fares (bus passes) in Northern Ireland

The following concessions are provided on eligible scheduled services operated by Translink and other participating operators:

Free travel for:

• everyone aged 60 and over
• people who are registered blind
• war disablement pensioners

Half fare travel for people:

• who get the mobility component of Personal Independence Payment (PIP)
• who have had a driving licence refused or revoked on medical grounds
• who have a recognised learning disability
• who are partially-sighted (sight impaired)

To be eligible for any of the above concessions, you must apply for and receive a concessionary travel card, called a SmartPass.

Getting the care component of PIP by itself does not make you eligible for a SmartPass.

You can get details below of eligibility and how to apply on the following pages:

• 60+/Senior SmartPass
• Blind SmartPass
• War Disablement SmartPass
• Half Fare SmartPass - Personal Independence Payment (PIP)
• Half Fare SmartPass - Learning Disability
• Half Fare SmartPass - Partially Sighted
• Half Fare SmartPass - Driving Licence Refused

SmartPass holders can use their card on all Glider services, with Half Fare SmartPass holders receiving full fare discount on this service.

All Ireland Free Travel Scheme for senior citizens

Senior citizens are eligible for free travel on public transport throughout the island of Ireland.

Senior citizens resident in Northern Ireland can get all Ireland free travel at the age of 65.

Senior citizens resident in the Republic of Ireland can get all Ireland free travel at the age of 66.

The 60+ SmartPass does not entitle the holder to all Ireland travel.

Note to 60+ SmartPass holders who will turn 65 shortly

Your 60+ SmartPass is programmed to run out at the end of the calendar month in which you become 65.

If you have applied for a Senior SmartPass, it will not be sent to you until near the end of the month in which you become 65.

As free all Ireland and cross-border travel is only available to holders of a Senior (65+) SmartPass, you may have to wait up to three weeks following your 65th birthday before you can make use of this benefit.

Contact information

If you have any queries, contact Department for Infrastructure (DfI) Concessionary Fares .

More useful links

• Rail travel
• Motoring, travel and transport for people with disabilities
• Travel information for people with reduced mobility
• Republic of Ireland Senior Citizen SmartPass for travelling in NI

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What to do next

Comments or queries about angling can be emailed to [email protected] 

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

Carer's Allowance

Call 0800 587 0912 Email  [email protected]

Discretionary support / Short-term benefit advance

Call 0800 587 2750  Email  [email protected]

Disability Living Allowance

Call 0800 587 0912  Email [email protected]

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

Comments or queries about the Blue Badge scheme can be emailed to [email protected] or you can also call 0300 200 7818.

For queries or advice about careers, contact the Careers Service .

For queries or advice about Child Maintenance, contact the Child Maintenance Service .

For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit .

If you can’t find the information you’re looking for in the  Coronavirus (COVID-19) section , then for queries about:

• Restrictions or regulations —  contact the Department of Health
• Travel advice (including self-isolation) —  contact the Department of Health
• Coronavirus (COVID-19) vaccinations — contact the  Department of Health  or  Public Health Agency

If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email [email protected] and for queries about your certificate, email [email protected] .

For queries or advice about criminal record checks, email [email protected]

Application and payment queries can be emailed to  [email protected]

For queries or advice about employment rights, contact the Labour Relations Agency .

For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email  [email protected]

For queries about your GRONI account, email [email protected] .

For queries about the High Street Spend Local Scheme,  email  [email protected] .

For queries about:

• Car tax, vehicle registration and SORN contact the Driver and Vehicle Licensing Agency (DVLA), Swansea  
• Driver licensing and tests, MOT and vehicle testing contact the Driver & Vehicle Agency (DVA), Northern Ireland

For queries about your identity check, email [email protected] .

For queries or advice about passports, contact  HM Passport Office .

For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email  [email protected]

For queries or advice about pensions, contact the  Northern Ireland Pension Centre .

If you wish to report a problem with a road or street you can do so online in this section .

If you wish to check on a problem or fault you have already reported, contact DfI Roads .

For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service .

For queries or advice about rates, email [email protected]

For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact  Smartpass - Translink .

If you have a question about a government service or policy, you should contact the relevant government organisation directly .  We don't have access to information about you.

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Free bus travel for seniors

Travel for free on Translink buses with a sticker pass on your Translink go card.

Local seniors can travel on Translink buses for free:

• Monday to Friday (including public holidays), 8.30am to 3.30pm (off-peak)
• Saturday and Sunday, all day.

Get on board and explore our beautiful city.

How to apply

If you're a Gold Coast resident and have a Translink seniors red go card or a Seniors card +go , you can apply for a sticker pass online, in person or by post.

Once your application is approved, you'll receive a sticker to attach to your Translink Seniors red go card or Seniors + go card. Please allow 10 business days for processing. When boarding the bus, simply show your go card with the sticker to the driver without ‘tapping off’.

Download the Free bus travel for seniors and veterans brochure (PDF, 842KB)

Note: Free bus travel does not apply to Queensland Rail trains or on G:Link light rail services

Step 1. Gather your documents

To complete the online application, you will need to attach digital copies of the following:

• photo or scanned copy of your proof of residency (e.g. rates notice, utilities bill, car registration)
• photos or scanned copies showing both sides of your Translink Seniors go card or your Seniors card +go card.

Step 2. Complete and submit our online form

APPLY ONLINE

When you apply online you will be asked to:

1. Add the parties – select the Licensee and click on add. Fill out the form about you (name, address etc.) 2. Enter your go card number 3. Use the Choose file button to:

• attach your digital copy of your proof of residence and
• attach your copy of both sides of you Seniors go card or Seniors card +go

4. Read and agree to the Declaration and Privacy statement (check the "I agree" box) 5. Submit your application.

You will need to attach copies of the following to your completed application form:

• photos or scanned copies showing both sides of your Translink Seniors go card or your Seniors card + go card.

Step 2. Complete the application form

Download, print and complete the Application for free bus travel for seniors and veterans (PDF, 42KB)

Step 3. Send us your completed application form

Scan the completed application form, along with your other photos or scanned documents and attach them to an email.

Email to: [email protected]

For more information, please contact us on 07 5667 5990 .

Step 3. Visit one of our customer service centres

Submit your application at one of our customer service centres Monday to Friday between 8.15am and 4.30pm.

Post the completed form along with the photos or scanned copies to:

City of Gold Coast PO Box 5042 GCMC QLD 9726

Replacement sticker pass

To request a replacement sticker pass:

• call us on 07 5667 5990  or 1300 GOLDCOAST ( 1300 465 326 )
• visit one of our customer service centres
• email us at [email protected]

Related information

• go card" target="_blank">Translink Seniors go card

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Get on Board! - Kids 12 and Under Ride for Free

The Get on Board program allows children aged 12 and under to ride all BC Transit and TransLink transit services free of charge. Learn how to access the program in your community.

Guidelines for communities serviced by BC Transit.

Buses and handyDART

• Children aged six to 12 will be able to ride buses and handyDART for free, without requiring a fare product or identification.
• BC Transit is requiring children aged five and under to be accompanied by a person 12 years or older.

Visit BCTransit's Kids Ride Free site!

Guidelines for Metro Vancouver area serviced by TransLink.

SkyTrain, SeaBus and West Coast Express

• For TransLink gated services such as Skytrain, SeaBus, and the West Coast Express, accompaniment by a fare paying customer, is required to tap children through fare gates, up to a maximum of four children.
• Children 12 and under travelling alone may still access the gated systems by themselves; however, they must purchase a fare to move through the gates.

 TransLink buses

• Children aged 12 and under can ride buses free of charge anywhere in the TransLink service area without requiring a transit pass, identification or an accompanying fare paying customer.

TransLink HandyDART

• Children 12 and under who are registered HandyDART customers or children who are accompanying a registered HandyDART customer will be able to travel for free on HandyDART without requiring a fare product or identification.
• Similar to today, children on HandyDART must be accompanied by an adult.

Visit TransLink's Kids Ride Free site!

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Contact information

Friendly Url for This Page: gov.bc.ca/kids-getonboard

For more information about the program:

• Contact BC Transit 
• Contact Translink

The B.C. Public Service acknowledges the territories of First Nations around B.C. and is grateful to carry out our work on these lands. We acknowledge the rights, interests, priorities, and concerns of all Indigenous Peoples - First Nations, Métis, and Inuit - respecting and acknowledging their distinct cultures, histories, rights, laws, and governments.