gate 1 travel galapagos reviews

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Has anyone used Gate 1 travel for the Galapagos? - Galapagos Islands Forum

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Has anyone used Gate 1 travel for the Galapagos?

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Has anyone used Gate 1 Travel to go to the Galapagos Islands and Machu Picchu and how was your experience?

We are looking at them and Collette Tours.

If you type the name of the company in the Search box on the main Ecuador forum page, you'll get lots of glowing reports.

When I book with Gate 1, it is usually because I am willing to pay a higher premium to get consistency in service/quality. I am booking with them for a Greece/Turkey trip in September, but I felt that the Galapagos had consistency already in the locations so paying the much higher premium was not worth it to me.

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Galapagos Islands Hotels and Places to Stay

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• Which should I do--a cruise or a land-based trip?
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Gate 1 travel reviews & ratings, gate 1 cares about money and not customer satisfaction or safety.

We have loved Gate 1 and always sing their praises. We've been on 7 tours with another one booked for fall. We were supposed to leave for Ecuador this week, however ...

THE ABSOLUTE WORST

THE ABSOLUTE WORST. Dishonest, incompetent, fraudulent. We booked a trip to Europe with them, and it was a mess from start to finish. The flight that we paid extra...

Joyce Toler

Poor customer service

It has been about 7.5 years since I traveled with Gate 1 Travel. In the past, customer service was exceptionally great! Now I am appauded with the unprofessional and...

One star is way too many

One star is way too many. I got a return ticket and wanted to change outbound one. Gate1 was nowhere to be found and there was no way of changing the flight. So I bo...

Shelley Anne Talla

I already wrote a couple of bad reviews…

I already wrote a couple of bad reviews during my last trip to Mexico with Gate 1 Discovery Tours—my aunt and her husband from Texas is currently doing the very same...

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Editoral Review of Gate 1 Travel

Founded in 1981 with three employees and based in suburban Philadelphia, Gate 1 now employs more than 200 people worldwide with offices in 20 countries, ranging from Hungary to Cambodia, Argentina to Israel.

What Makes Gate 1 Stand Out?

• Escorted tours & river cruises
• Good value 
• High quality guides

Gate 1 offers a variety of tour packages and river cruises around the world, promising to provide exceptional value for the price. They focus on North American travelers who seek “high quality, yet affordable” guided trips, with accommodations ranging from superior tourist to moderate deluxe class.

They have a lot of different choices when it comes to destinations, durations, and inclusions. Most tours have additional offerings for meals, activities, and excursions available for additional fees.

Traveler reviews for Gate 1 oscillate between 5 star and 1 star experiences. Those that have had an excellent time cite the tour pacing, guides, and extensive sightseeing opportunities as positives.

Those for whom these same factors contributed to a negative experience may have had higher expectations than is available or offered for the competitive budget prices that Gate 1 is known for.

Who Will Enjoy Traveling With Gate 1?

• Low to mid budget travelers
• Those open to simple accommodation and meal plans

Gate 1 is the perfect travel choice for families, couples, and friend groups seeking a cost efficient journey. As Gate 1 is a strictly budget minded brand, it’s important to be fully aware of the trade-off when you choose to travel with them.

You will see a lot, and be out and about visiting several sites - however keeping costs low is one of their main priorities. This means hotels will be basic, meals won’t be 5 star, and your coach will have fewer amenities. In addition tours with Gate 1 feature several optional add ons and sightseeing tours, not included in the base price. Average tour price is around $2,000, often less.

If you’re flexible, open minded, and are interested in maximizing your sightseeing above all else, Gate 1 could be for you. Knowing what to expect is key for enjoying the trip to the fullest.

Top Destinations

Gate 1 trips cover much of the world, including destinations in North, Central, and South America, Europe, Africa, and Asia. Itineraries focus on the top sights, historical attractions, and national parks.

Gate 1 Travel Style

In a nutshell, the Gate 1 travel style is “see a lot for a little”. Hotels and accommodations are usually 3 star hotels. Expect basic comforts, with fewer amenities available. However if you’re the kind of traveler for whom a bed and some coffee in the morning is a fine trade-off for busy days outside and tons of sightseeing, the trade-off will be worth it.  

You will be met on the ground with a dedicated tour leader, available to assist throughout your travel experience.

Escorted group bus tours are a big part of their business - between 24-42 people. These coaches are again, more utility focused than amenity focused, but you will be comfortable. And in general bus tours take frequent stops to allow for stretching legs and using of facilities.  

Gate 1 also offers small group tours (with a maximum of 22 people), river cruises on two continents, independent city stays and fly and drive packages, rail packages, customized vacations, and combination bus/cruise tours -- something for almost everyone interested in a budget vacation.

Why Choose a Tour With Gate 1?

For the budget traveler, Gate 1 is a fantastic choice. They offer several types of trip package to choose from, including rail, river cruise, and small group tours, at competitive rates. Their escorted tours are extremely popular, and customers repeat trips with them regularly.

While Gate 1 is the primary brand, and they are all about giving a positive and packed international travel experience on a budget, other brands associated with Gate 1 are more premium focused. These include the Signature collection, offering luxury tour options and smaller groups.

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About the company.

Gate 1 Travel offers escorted tours, European river cruises, independent vacations and customized international vacation packages for less. Our discount travel packages and tour packages to destinations worldwide provide exceptional value, saving our customers time and money. We have taken care of all the details so you don't have to. Find your dream vacation today.

Company Background & Highlights

Mission: To deliver More of the World for Less by developing quality, affordable vacations for North Americans. To provide exemplary service to our customers and to earn their loyalty. To respect our partners. To invest in our employees, providing a safe and comfortable work environment. To know and understand our products and destinations. To constantly innovate and be a leader in technology.

Founded in 1981 with 3 employees; now with over 200 employees worldwide

Headquarters: Fort Washington, PA (Suburban Philadelphia)

Overseas Offices: Hungary, China, Costa Rica, Egypt, Morocco, Argentina, Indonesia, Great Britain, Greece, India, Israel, Italy, Peru, Ecuador, Spain, Switzerland, Thailand, Cambodia & Vietnam

30+ years of providing travel services to clientèle

Product Types

Escorted Tours - Group Tours

Small Group Tours

European River Cruises

Escorted Bus Tour/Sea Cruise Combinations

Independent City Stays

Independent Fly & Drive Packages

Multi-Destination Rail Packages

Customized Vacations (Vacation Builder)

Custom Groups and Individuals

Target Consumer Market

Gate 1 Travel's target market is a traveler seeking high quality, affordable travel ranging from a superior tourist class to moderate deluxe class level of accommodations with the highest level of service.

Financial Security

Gate 1 Travel is backed by the largest, most well-respected financial institutions and insurance providers, guaranteeing the greatest level of financial security to every passenger. Gate 1 welcomes your inquiries of any of those independent offices.

Gate 1 Travel's active membership in USTOA (United States Tour Operators Association), a professional organization representing the world's leading tour operators, requires that Gate 1 meet a minimum requirement of $1 million professional liability insurance (Gate 1 maintains a $5 million policy).

Additionally , Gate 1 is required to participate in the USTOA $1 Million Travelers Assistance Program, requiring them to post $1 million in security, held by USTOA, in the unlikely event of bankruptcy or insolvency.

Gate 1 Travel Trips & Specials

9 Day Golden Triangle of India

9 Day Eastern USA Heritage, Philadelphia to Washington D.C.

16 Day Scotland & Ireland

12 Day Affordable Central Europe with Warsaw & Krakow

10 Day Classic Amsterdam, Bruges, Paris & London

11 Day Affordable Croatia & Slovenia

15 Day The Serengeti & Beyond: A Tanzania Safari with Zanzibar

12 Day Golden Triangle of India with Varanasi

Want a tailor-made trip instead, your trip, your way, planned by an expert:.

• You choose budget, destinations, activities, transport & lodging type
• Expert designs the itinerary for you, and once approved, takes care of logistics

Top Gate 1 Travel Trip Categories

Gate 1 travel company ranking by category, similar companies, associations, united states tour operators association.

USTOA is a nonprofit professional association representing the tour operator industry.Its members are made up of companies who provide services worldwide but who conduct business in the U.S.

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Gate 1 Travel   Reviews

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Reviews 2.8.

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European River Cruise on Monarch Queen…

European River Cruise on Monarch Queen from Amsterdam to Budapest. Queen offered great accommodations from cabins, reception, lounges, dining room to sundeck. Staff was professional and went above and beyond, always pleasant, always smiling. Our cruise director Soma and activities director Danielle were the best ever. Booking was easy, the only negative was when we asked to change cabins in the same category I was put on hold a very long time, could see on line the cabin was changed, but still kept on hold over a half hour to confirm. Airfare and travel insurance is ALWAYS something we book separate from any travel company. This seems to be the biggest issue travelers have so it's best to book it yourself so you have control. We will definitely use Gate 1 Travel again....but book our own airfare and insurance.

Date of experience : May 05, 2023

Reply from Gate 1 Travel

Thank you for taking the time to share your comments. We truly appreciate the feedback and look forward to welcoming you on your next Gate 1 trip!

A well organized tour

We went to Germany on the Essential Germany tour Dec. 3. Our tour guide was Asia and our bus driver was Konrad. They were a fantastic team. Asia was everything you could hope for in a tour guide and more. Everything was well organized. She left messages on our bulletin board every night to inform about the events of the following day. The seat rotation on the bus worked like clockwork. We met all our local guides without any delay or problem. During our bus rides, Asia gave us lots of well prepared and thoughtful background, history and other information. She played local music on the bus which we as a group enjoyed very much. After the official tour of the day had ended, she gave us handouts of things to do in our free time. She also took groups into the cities on public transportation outside the regular tour times. She was always accessible to answer questions with a smile. Asia really made our experience special and I would rate her as the most wonderful tour guide we have had on our Gate 1 travels so far.

Date of experience : December 04, 2023

We truly appreciate your business and grateful for the trust you’ve placed in us. We hope to see you soon on another Gate 1 trip!

Still waiting for refund for cancelled trip

Unfortunately, developed medical condition a few weeks prior to tour with friends. Still waiting for Vicki an alleged customer relations person to respond to my calls and emails about the refund. Guess processing insurance claims for those who are unable to travel is not something they pay attention to. Taints their credibility.

Date of experience : July 16, 2022

Dear Mr. Pinczewski, We apologize for the delay in responding. We are sorry you were unable to travel. I understand you spoke with us and shortly thereafter confirmed receipt of the refund. We hope we will have the opportunity to welcome on o future tour.

We loved Gate1 until our flight that we…

We loved Gate1 until our flight that we booked through them was cancelled. We have gone on 5 trips and loved them all but we learned the hard way about their policy. They own the flight until the flight. If flight is cancelled, they simply cancel the flights for the entire trip and rebook at last minute rates. They called us to tell us it would be $2200 more and we would need to arrive a day early (meaning lose another day of work) and pay an additional $220 for hotel. This became no longer an Affordable Trip to Italy.

Date of experience : March 11, 2023

Thank you for sharing this feedback. Your comments are very important to us. We regret that your experience did not meet your expectations. We have provided your contact information to our customer service team who will reach out so that we can try to make this right for you.

Exceptional tour guide

Donna was an exceptional tour leader on our recent New England in the Fall tour. She went over and above the call of duty to make us all feel welcome and comfortable. Well organised and fun tour.

Date of experience : October 06, 2023

Thank you for your kind feedback. We can’t wait to see you again!

Riverboat Cruise, Yes! Flight reservations, No.

We took a riverboat cruise on the Monarch Empress in July 2022. We traveled from Budapest to Prague on the Danube river. The crew on the boat was superb, we had an incredible time. Every day we were entertained, provided exceptional service, and was treated like royalty. There is a concern about booking flights with Gate1, 2 members of our party booked with Gate1, and one short flight was canceled, Gate1 then canceled all of their flights, just 2 days before beginning their trip. I heard this happened to other passengers, my advice is not to book air travel with Gate 1 but I do highly recommend the riverboat cruise.

Date of experience : July 15, 2022

12 Day Golden Triangle India with Nepal…

12 Day Golden Triangle India with Nepal trip Sep-Oct 2022. Absolutely fabulous trip. Considering all that's changed since COVID, this company provided us the trip of a lifetime. Dehli was crowded but I never felt unsafe, Jaipur was lovely and Agra was amazing. Nepal weather hindered seeing some of the sights but Gate 1's guides made the best of it for us.

Date of experience : September 30, 2022

Tour was excellent but one major annoyance

Recently took a 17 day tour of Eastern Europe including a 7 day river cruise. Everything was very well done - tour manager was very well organized, hotels were 4-5 stars, bus transportation was comfortable and there were only 25 people in the land tour portion of the trip.The one thing I absolutely hated is that you are constantly tipping everybody- bus drivers, local guides, tour managers, city hosts, etc., etc. On this particular trip there were 5 countries with 4 different currencies involved which meant you had spend time looking for an ATM and once you you got local currency you then had to get change so you had small denominations for tips. Major hassle. I wish Gate 1 would include all gratuities in its up front pricing. Even though the trip was excellent, in the future I will use a tour company that includes gratuities in the price.

Date of experience : June 24, 2023

Thank you for taking the time to share your comments. We truly appreciate the feedback. So that one of our representatives can provide additional assistance and try to make this right for you, please submit an inquiry here: https://www.gate1travel.com/contactus

I don't have a star rating for Gate1 Travel yet. They came highly recommended by family and we were very happy to book based on itinerary and price (Res #1975670). We are due to depart for South Africa soon and I can't get an agent to call/ email me about visa's, vaccinations or internal flight times so I can book transfers etc. I have filled out the online form several times over the last few months and tried to contact them via Instagram but haven't had a response. I've also called twice from Australia to be told that the wait time is over 2 hours and no one called me back when I left my number. I'm starting to get very nervous about this entire trip, we are traveling with kids and need confirmation that this is a reliable company. I can see other reviewers get a response here and I'm hoping I'll get the same. Can an agent please email me asap?

Date of experience : August 31, 2022

Dear Sean, thank you for sharing this feedback. Your comments are very important to us. We have provided your contact information to our customer service team who will reach out so that we can try to make this right for you.

Ireland 9 Day Classic

The actual tour itself and guide were great. Only recommendation is make the farewell dinner a private dinner and not a horrible show/banquet food court experience with 400 other people. My 2 star rating comes because Gate1 booked and gave us an imaginary connecting flight, confirmation number and booking number (we made it to America but were stranding at connecting airport due to fake flight). Hours on hold with Gate1 agent trying to get a flight and hours trying to find our bags that the airport didn't know what to do with. No sympathy from Gate1 (all the time on hold was due to Gate1 taking their time to find a flight that would suit their pockets better than our comfort/waiting time to get on a real flight home). Last flight out is what we ended up with because the other flights they couldn't book. Real class act. Next time how about you care about your patrons more than your pocket. You would of made more money from us using Gate1 again then what you saved putting us on the cheapest flight for Gate1 to buy. People/Businesses make mistakes, how they handle their mistakes speaks volumes.

Date of experience : May 21, 2023

Thank you for sharing your comments. We regret that your experience did not meet your expectations. So that one of our representatives can provide additional assistance and try to make this right for you, please submit an inquiry here: https://www.gate1travel.com/contactus

We bought an insurance from the Gate 1…

We bought an insurance from the Gate 1 Travel for the Egypt trip, Dec. 8 -20, 2022. Due to missed a flight (both Gate 1 wrong info, and us did not know the changes), it costed us more than $800 additional, but the Arch Insurance denied all the claims. We know that now, never to buy any insurance through or from Gate 1 travel.

Date of experience : December 08, 2022

Good luck trying to get someone to…

Good luck trying to get someone to answer the phone. Have spent seven hours today on hold. If I don’t make a change today I loose my deposit. Also when booking I was not told that airfare could increase if not paid in full at time of booking. Got a call that flight went up over $4k. Ridiculous !!! Also they do not honor referral credit like they say. I’ve referred three people now. Won’t be doing that anymore!

Date of experience : January 18, 2023

Very dissatisfied with Gate 1 decision…

Very dissatisfied with Gate 1 decision to not issue a credit for a booking we had to cancel due to health issue. $2500 gone, no discussion just gone. I would expect better! Update! Gate one rep reached out to me and offered me a travel credit with one year to use it! Thank you for making this right!

Date of experience : August 26, 2022

Dear Jeff, thank you for sharing this feedback. Your comments are very important to us. We regret that your experience did not meet your expectations. So that one of our representatives can provide additional assistance and try to make this right for you, please submit an inquiry here: https://www.gate1travel.com/contactus

Poor Customer Service

I have been traveling with Gate 1/Discovery Tours since 2013 and have taken numerous trips with this company. Their customer service has always been very good. However, recently, they canceled a tour due to insufficient travelers. My airfare was already purchased. I found another trip leaving within the parameters of my airfare. G1 was willing to pay for a change fee. However, I called the company and also had my travel agent call to see if they would pay for the prenight since I would arrive early, instead of the change fee. We were told no. Asked to speak to a supervisor and still waiting for a call back. G1’s customer service has gone downhill. They would rather lose a good customer than pay around $200 for the hotel (which is what the change fee would cost). I will never book a tour with them again. UPDATE- My travel agent heard back from G1 and they are making the issue right. Don’t know why a supervisor couldn’t come to the phone to begin with and this situation would have been resolved immediately.

Date of experience : August 02, 2023

My wife and I have traveled on several…

My wife and I have traveled on several Gate1 tours throughout the years. Gate1 has provided accurate descriptions of each tour. Their guides have been extremely knowledgeable and helpful at all times. We just returned from Moracco and had the best time. Are flights always on time? Do tours sometimes have minor deviations? Does stuff happen? Of course. But the experiences and memories have been incredible and we are looking forward to our trip to Italy in a few weeks.

Date of experience : July 29, 2022

Dear Cheryl, Thank you for the 5-star review. We are glad you enjoyed your tour of Morocco and look forward to welcoming you back in Italy.

Unacceptable changes for our tour

A group of 6 of us booked a trip to tour New England Fall Foliage. After making our final payment we received an e-mail that changes had been made to our itenerary because of covid concerns. Our stay in Stowe, Vermont not happening along with the tours along the way also cancelled. In place of this we will stay in a Budget rated 2 star hotel in New Hampshire that has horrible reviews from trip advisor advising not to stay at that hotel. Original itinerary was we would stay in Stowe Vermont a hotel in the mountains and many other tours along the way is why we booked this package to begin with. Gate1 policy is that if they change your hotel they have to give you a comparable or upgraded one which they did not. We called the hotel in Stowe,Vt. and were informed that there were no covid concerns and Gate 1overbooked the hotel and could not accommodate the tour. Spoke with supervisor and manager who never called back with these issues. Knowing these changes we would not have taken this trip.

Date of experience : September 03, 2022

Update Your Covid Vaccination Policy

I have taken 4 Gate 1 tours in the past - Turkey, India/Nepal, Morocco and Greece. I recently tried to book a walking tour in the Amalfi Coast and Sicily with a friend. Neither of us have been covid vaccinated. After booking the entire trip I asked about covid testing and learned no one can travel with Gate 1 who is not fully vaccinated, including boosters,regardless of the destination, despite most countries, including Italy, who do not require the vaccine or testing. That's absurd, especially since the CDC recently stated the vaccine does not protect you against the infection, which so many people can attest to. Gate 1 needs to practice the policies of the country where their customers are traveling to. In the meantime, I'll be booking with Exoticca since I had a great experience with this company last September when I traveled to Peru with another unvaccinated friend. Gate 1 needs to update their covid policies or they will continue to lose business

Date of experience : August 23, 2022

I’ve taken many trips over the years…

I’ve taken many trips over the years with Gate 1 prior to Covid. All were exquisitely memorable and wonderful experiences! However I booked one trip where they paid for my travel because it was included. I learned from that one experience to always book my own travel. Fortunately I chose to book different return flights from China. My travel partner was stuck 3 days in the airport while I had the best experiences getting to my destination even though my flight cancelled due to a flat tire, the airline placed us in two hotels with meals and arrived in less than two days. I also learned never book travel insurance through Gate1 the hard way. Note that even if you use outside insurance they give you a hard time providing documentation. Post Covid our flights cancelled to Fiji due to a cyclone. Our travel insurance company paid us in full after 30 days. Do your homework. Protect yourself while traveling.

Date of experience : October 23, 2022

Thank you for your kind feedback. We can’t wait to see you again! If you require additional assistance, please submit an inquiry here: https://www.gate1travel.com/contactus

OUR TRAVEL MANAGER WAS THE GREATEST

OUR TRAVEL MANAGER WAS THE GREATEST. HE WAS SO INTERESTING AND PAID SUCH CLOSE ATTENTION TO OUR COMFORT AND SAFETY. ALL OF OUR ACCOMMIDATIONS WERE FANTASTIC. THE BUS DRIVER WAS AMAZING AND THE PORTER SO HELPFUL. I AM DISABLED AND HE WAS SO GOOD TO ME. THE STAFF AT THE HOTELS WERE SO FRIENDLY AND HELPFUL. TRUE HOSPITALITY!!

Date of experience : October 18, 2022

Just completed the 11 day Essential…

Just completed the 11 day Essential South Africa tour. I had decided that I would never book with Gate 1 again before I left for the trip. This was due to the number of times that I and the others in my group made phone calls regarding our reservation. We got agents who didn’t follow through, did not return calls, provided incorrect information and a manager who told me we should have gone through a travel agent. The agent was very accommodating when we booked. Having questions and looking for answers, feeling you were a problem was awful. Colleen our tour guide was excellent. She took excellent care of us and only because of her, I would give Gate 1 another chance. Patience is a virtue, and it doesn’t stop when you get a customer’s money. Sandra Green

Date of experience : May 16, 2023

Thank you for sharing this feedback. Your comments are very important to us. We regret that your experience did not meet your expectations. So that one of our representatives can provide additional assistance and try to make this right for you, please submit an inquiry here: https://www.gate1travel.com/contactus

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Gate 1 Galapagos 7 day express trip reviews? - Galapagos Islands Forum

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Gate 1 Galapagos 7 day express trip reviews?

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Interested in anyone’s experience who has taken this trip!

3 replies to this topic

My husband and I didn't take the 7-day trip. We took the "13 Day Galapagos, Ecuador, Andes & Amazon". We enjoyed the trip very much and would love to be able to do it all over again. I noticed that the Quito city tour and middle of the world, is optional. I would highly recommend doing this. We would not have liked trying to get around Quito on our own and seeing the city would not be something we would have wanted to miss. Gate 1 is a really good company; they absolutely take care of you every step of the way. When you get to the Galapagos you will need a naturalist to take you places, they were equally as good as the Gate 1 guides. The amazon was really not to be missed, maybe you don't have the time? If you have any questions, I would be happy to answer if I can.

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• Is a 3 day trip to Galapagos possible? 17 replies

Galapagos Islands Hotels and Places to Stay

• Why are the Galápagos Islands so special?
• How do I start planning my trip?
• Which should I do--a cruise or a land-based trip?
• How do I know what wildlife I'll see at different times of year?
• Which tour operators should I avoid?
• What class of boat should I choose?
• Which itinerary is better?
• What's the best length of time for a cruise?
• Can I take a cruise if I get seasick?
• Any tips for photography ?
• Where are the boat reviews?
• Some more boat reviews
• Land-based trip reports
• More land-based trip reports
• What about dive liveaboard reviews?
• How can I save money?