cruise critic holland america eurodam

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Holland America Eurodam Deck Plans & Reviews

Holland America Eurodam

Activities & entertainment

• Afternoon Tea
• America's Test Kitchen Cooking Classes
• Art and Craft Classes *
• Art Gallery *
• Beer Tasting *
• Cigars Under the Stars *
• Digital Workshop *
• Digital Workshop Computer Classes
• Explorations Central Port Lectures
• Fitness Center
• Fitness Classes *
• Greenhouse Spa & Salon *
• Happy Hour Drink Special *
• Hot Tubs (5)
• Hydro Pool *
• Hydrotherapy Pool *
• Martini Tasting *
• Onboard Lectures
• Photo Gallery *
• Solo Traveler Get-Togethers
• Sports Courts
• Team Trivia
• Wine Tasting *
• The Retreat *
• Afternoon Musical Concerts
• B.B. King's Blues Club & America's Test Kitchen
• BBC Earth Onboard Features
• Billboard Onboard
• Feature Movie Matinees
• Lincoln Center Stage
• Live Nightly Music
• The Mainstage
• The Dining Room - American
• Gallery Bar - Art Bar *
• Tamarind - Asian Fusion *
• Atrium Bar - Atrium Bar *
• Ocean Bar - Atrium Bar *
• Lido Market - Casual
• Explorer's Lounge - Classic Bar *
• EXC & Explorations Café /Crow's Nest - Coffee Bar *
• Dive-In - Fast Food
• Canaletto - italian *
• New York Pizza - Pizza
• Lido Bar - Pool Bar *
• Sea View Bar - Pool Bar *
• Tamarind Bar - Scenic Bar *
• Pinnacle Grill - Steakhouse *
• Pinnacle Bar - Steakhouse Bar *
• Neptune Lounge - Suite Guests
• Excellent 59
• Very Good 32
• Terrible 12
• All languages ( 135 )
• English ( 133 )
• Dutch ( 2 )

Upcoming itineraries

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936 ft. length

105.8 ft. width

Our first Signature Class ship, Eurodam epitomizes grace and excellence. Test your music trivia skills at Billboard Onboard or catch a performance at the stunning World Stage. During the day, head to top-level decks to play pickleball at sea amid an ever-changing ocean backdrop or rejuvenate with therapeutic spa treatments at the Spa & Salon.

Eurodam Receives Best Dining Award

BestProducts.com named Eurodam the best cruise ship for great dining and diverse cruise destinations. Guests will enjoy delectable food options and cooking classes, plus an array of exciting ports across the globe.

Onboard Activities

Each day on board offers delicious dining options, world-class entertainment and enriching activities.

Billboard Onboard

ENTERTAINMENT

Sing along, test your music trivia knowledge, or sit back and enjoy as chart-topping hits fill the room each night.

2 pianos - 60 Years of Chart Toppers - 100s Of Songs.  Sing along, test your music trivia skills or just sit back and enjoy as the hits fill the room each night.

World Stage

World Stage features innovative cruise ship shows and a two-story LED screen that creates a vivid wraparound display.

World Stage, the largest theater on board is home to a variety of performances day and night. Our exclusive EXC® Talk lecture series features captivating regional stories told by local experts and narrated by your Cruise & Travel Director. In the evenings, Step One Dance Company, vocal sensation Cantaré, BBC Earth in Concert and more take the stage.  Koningsdam, Nieuw Statendam  and  Rotterdam  bring the World Stage experience to the next level by surrounding you in spectacular sight and sound with a two-story, panoramic LED screen.

Onboard Shopping

Enjoy a wide variety of duty-free shopping onboard.

Enjoy a wide variety of duty-free shopping in such signature shops as The Vault, Diamonds and Gemstones by Merabella, which offers the best diamonds at sea, brought to you by Effy.

Fitness Center

Take a class in our professionally staffed Fitness Center.

Stop by the professionally staffed Fitness Center equipped with the latest cardio and weight machines. Try one of our classes on indoor cycling, Pilates and more or work out at your own pace. You can also head out for fresh air and exercise on deck, where you'll find basketball and volleyball courts, and two refreshing pools (available on select ships). Some classes may have a nominal fee.

Holland America Line Navigator

Personalize your cruise experience with our free mobile-friendly tool.

Personalize your cruise experience once you’re on the ship with our free mobile-friendly tool. Plan your daily activities, browse and purchase shore excursions, view restaurant menus, make dining reservations, check your account balance and more. 

Casino Action

The Casino offers games for all levels.

Your Holland America Line ship’s Casino offers a wide array of gaming options. Whether you prefer slot machines or want to try your hand at blackjack or poker, our dealers and staff are available to provide complimentary instruction — and we offer many engaging tournament options. The Casino is only open at sea.

Unleash your competitive spirit in our new family game room.

Unleash your competitive spirit at High Score!, our new family game room. By day, it’s a secret hideaway for kids and teens, where they can engage in a fast-paced flurry of four-person air hockey or contend for bragging rights in the video arcade. At night, the entire family is welcome to bond over board games, skee-ball, a tilting labyrinth and family activities.

Pickleball at Sea

Enjoy complimentary lessons, tournaments, and courts with amazing top-deck views.

Play the fastest-growing sport in the U.S. with Holland America Line, the exclusive cruise line partner of the Professional Pickleball Association. All our cruise ships feature pickleball courts with amazing top-deck views. The equipment and courts are available for a match anytime, so long as the weather allows. Frequent pickler? Join a pickleball tournament at sea and put your dink shot to the test. Hesitant amateur? Learn the basics at complimentary beginner’s lessons, starting in spring 2023. Commemorative starter kits will soon be available in our retail shops — purchase as gifts for avid players or as souvenirs, so that you can always look back on your pickleball cruise memories.

Kids ages 3 to 17 can enjoy an array of activities. Registration required for children under 13.

Holland America Line's youth activities program, Kids Club, offers an array of entertaining events for kids and teens ages 3-17, supervised by a full-time, professionally trained staff. They'll have an opportunity to join other kids their age for arts and crafts, sports, video game competitions, scavenger hunts, challenging team games and themed parties. Note: Kids Club is not offered on cruises of 25-days or longer, including all Legendary and Grand Voyages. We will offer a selection of children’s activities throughout these longer voyages for any children who may be onboard.

Dining Experiences

Pinnacle Grill

The ultimate steakhouse at sea, with an exceptional menu of Prime steaks, seafood and wine.

Pinnacle Grill is the ultimate steakhouse at sea, where an exceptional menu and impeccable service make for one of finest meals you’ll ever have. The refined menu features a selection of 28-day wet-aged USDA Prime steaks — meticulously chosen to guarantee the finest quality — as well as classic steakhouse dishes and innovative recipes from James Beard Award-winning chef and Culinary Council® member, David Burke. Every dish is exquisitely prepared, beautifully plated and complemented by a vast collection of award-winning wines. Here, your meal is an event unto itself, a celebration of fine dining and a triumph of flavor.

*Meals at Pinnacle Grill are half price for kids 12 years old or under, or free when they order from the kids’ menu.

Canaletto is a relaxed setting with authentic Italian cuisine that is best enjoyed when shared.

In Italy, there’s nothing more important than coming together to celebrate the joy of great food. This is the inspiration for our onboard Italian restaurant, Canaletto. Enjoy amazing Italian classics like braised chicken cacciatore al forno, branzino ai ferri or garlic shrimp ravioli. And for dessert: tiramisù, cannoli alla Siciliana, gelato, and more. Including pasta made fresh daily. Buon Appetito!

Meals at Canaletto are half price for kids 12 years old or under, or free when they order from the kids’ menu.

Explore traditions of Southeast Asia, China and Japan with cuisine praised by Condé Nast Traveler as rivaling the top restaurants on land.

Praised by  Condé Nast Traveler  for cuisine “that rivals the top restaurants on land,” Tamarind is the perfect place to explore the culinary traditions of Southeast Asia, China and Japan. The menu, which honors the elements of water, wood, fire and earth, features such exotic fare as wok-seared lobster, barramundi (Asian sea bass) in banana leaf and sushi, accompanied by chilled or heated sake. 

Meals at Tamarind are half price for kids 12 years old or under, or free when they order from the kids’ menu.

Lido Market

A casual, modern marketplace, Lido Market offers the widest range of food options on board for breakfast, lunch, dinner and a late-night snack.

Explore a world of intriguing culinary possibilities in the Lido Market. Steps from the Lido pool, this modern marketplace includes a curated selection of delicious options that you can grab on the go or have made to order: Breadboard, with freshly baked breads and pastries; Wild Harvest, offering a bountiful selection of hearty salads; Homestead, serving up comfort classics; Distant Lands, featuring global cuisine; Sweet Spot, for ice cream creations and desserts; Roasting Pan, hand-carved meats, fish and other hearty entrees; Perk, freshly brewed beverages and chilled juices; Quench, premium coffee, beer, wine, and soda available for purchase; Rise, savory quiches, croissants and sandwiches, and more.

This casual poolside grill serves up the best burgers at sea, Nathan’s Famous gourmet hot dogs, golden French fries and more.

Dive-In offers a variety of casual culinary classics, using the highest quality ingredients. Enjoy a burger, grilled to perfection and served on a toasted brioche with our own trade-marked secret sauce. Savor a succulent Nathan’s Famous gourmet hot dog with golden French fries. Or choose a grilled chicken breast sandwich or juicy portabella mushroom stack. Dive-In is the perfect spot to dine poolside on the best burgers at sea.

New York Pizza

Our poolside pizzeria has fresh Italian salads and authentic thin-crust personal pizzas with savory toppings.

At New York Pizza, choose from a variety of scrumptious, 9-inch, thin-crust pies. Named for New York’s famed five boroughs, our signature pizzas are made to order and topped with only the finest ingredients. Enjoy your pizza by day while overlooking the Lido pool, and into the night. This venue is New York Deli & Pizza on  Koningsdam ,  Rotterdam  and  Nieuw Statendam , offering made-to-order deli sandwiches in addition to pizza.

24-Hour Room Service

Enjoy breakfast in bed or an early dinner on your verandah — entrées and more are available whenever you wish.

Sleep in and have breakfast delivered. Enjoy an early dinner on your verandah before an evening excursion. Order a salad, sandwich or entrée any time. Room Service is only a phone call away. All selections are included in your cruise fare unless otherwise noted on the in-room menu.

Explorations Cafe

Our relaxing café with panoramic views is your home for handcrafted espresso drinks during the day and refreshing cocktails in the evening.

At Explorations Café, sink into plush chairs and sofas in a comfortable environment. Sip elegantly prepared espresso drinks and nosh on fresh pastries from the coffee bar. You can also take in fantastic views, catch up on your favorite book or browse the web. 

Dine on delectable sushi and sip Asian-inspired spirits at Nami Sushi, a sushi bar within Tamarind offering stunning ocean views.

Nami Sushi offers a tempting array of the sushi rolls he’s created. Choose from such delectable selections as Tempura Lobster Roll with soft shell crab tempura; Dragon Roll with tempura shrimp, unagi sauce and avocado; Tsutsumi Roll with snapper, green olive, caper and avocado; Futomoki Roll with crab, yamagobo, avocado and cucumber; Volcano Roll with sesame-marinated salmon and Thai chilis; Nigiri sushi with tuna, salmon and ebi shrimp; and more. The word “nami,” Japanese in origin, means “wave” and is an homage to the ocean views you’ll enjoy as you dine on the freshest, tastiest and most inventive sushi at sea.

The Dining Room

Our flagship dining experience is a welcoming and sophisticated setting for an exquisite breakfast, lunch or superb multicourse dinner.

For an elegant breakfast, leisurely lunch or unforgettable multi-course dinner, The Dining Room is your destination. For dinner, choose from classics such as Boneless Lamb Loin en Croute, Rosemary Roasted Chicken, as well as regionally inspired cuisine and artfully prepared vegetarian dishes. 

Suites & Staterooms

Please select your stateroom or suite type and room category from the available options.

• Daily housekeeping
• Complimentary 24-hour room service
• Elemis Aromapure soap, lotion, shampoo
• Luxurious bathrobes
• Generous storage
• Fresh fruit upon request
• Ice service
• TV with On Demand movies, programming

Two lower beds convertible to one queen-size bed—our signature Mariner's Dream™ bed with plush Euro-Top mattresses, premium massage shower heads and a host of amenities are featured in these comfortable staterooms.

• Hair dryers, makeup mirrors

These expansive staterooms include include two lower beds convertible to one queen-size bed—our Signature Mariner's Dream™ bed with plush Euro-Top mattresses, premium massage shower heads, a host of amenities and an ocean view.

Filled with light from floor-to-ceiling windows overlooking a private verandah, these staterooms include a sitting area, two lower beds convertible to one queen-size bed—our signature Mariner's Dream™ bed with plush Euro-Top mattresses, and bath tub with premium massage showerheads.

Signature Suite

• Whirlpool bath

These large, comfortable suites feature a spacious sitting area with floor-to-ceiling windows overlooking a private verandah, two lower beds convertible to one queen-size bed—our signature Mariner's Dream™ bed with plush Euro-Top mattresses, and one murphy bed for one person. The bathroom includes a dual-sink vanity, full-size whirlpool bath and shower, and an additional shower stall.

Neptune Suite

• Premium bathrobes, slippers
• Fresh flowers
• One-Touch concierge service
• Whirlpool bath (suite dependent)
• In-suite coffee, espresso
• Complimentary laundry
• Pre-dinner hors d'oeuvres served in suite
• Welcome glass of sparkling wine
• Priority boarding for tender ports, priority dining/seating requests, special disembarkation service
• High tea in suite on request
• Exclusive tote bag

With floor-to-ceiling windows overlooking a private verandah, these spacious suites are flooded with light. They feature a large sitting area and two lower beds convertible to one king-size bed—our signature Mariner's Dream™ bed with plush Euro-Top mattresses. The bathroom comes with a dual-sink vanity, full-size whirlpool bath and shower, plus additional shower stall. Amenities include use of the exclusive Neptune Lounge, a private concierge and an array of complimentary services.

Eurodam FAQs

What entertainment options are available in my stateroom?  Each room includes a flat-screen TV with interactive menu of programming including; on-demand movies, music stations, as well as both live and pre-recorded television. Additionally, guests can access ship information, dining options, an onboard activities schedule, shore excursions, and port information through this interactive media console. There are no external inputs available such as A/V or HDMI. Does my stateroom have a mini-fridge?  A mini-fridge is included with all staterooms. Guests who need to refrigerate medication should store it in the ship’s infirmary, as mini-fridges aren’t cold enough for that purpose. What's the cost for mini-fridge rentals?  Unnecessary as all staterooms include a mini-fridge. Are the balconies partitioned? All can be opened upon request. Does my stateroom have an alarm clock?  No, but guests can request a wake-up call. Is there a hairdryer in my room?  Yes. Is there a safe in my room?  Yes. Are there coffee makers in the room?  Only Neptune and Pinnacle Suites feature in-suite coffee and espresso machines. Does my stateroom have WiFi?  All ships are outfitted with wireless Internet. However, we cannot guarantee that each stateroom will receive a signal, as signal strength varies depending on the location of your stateroom.  Porthole Size:  15-inch diameter. Voltage:  110V /220V. Window Size (average):  45 inch x 35 inch. Lanai Staterooms:  No. Family Rooms:  No. Single Rooms:  No.

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• Holland America Line

Eurodam - July 15th Review - Very Poor

By Sidekick32 , July 24, 2023 in Holland America Line

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" Thank you for sharing your review with everyone at Cruise Critic. Please consider submitting it to the site for publication as well: Click: Write a Review . "

Sidekick32 was awarded the badge 'Great Review'

Let me preface this rather scaring review with some context. I've been on over 30+ cruises in my life. With, Carnival, Royal Caribbean, Seabourn, Windstar, Celebrity, Norwegian and of course; HAL.

Of the HAL ships, I've been on the Rotterdam 2x (both the old one & new one), Zuiderdam, Koningsdam, and just recently disembarked the Eurodam on an Alaska trip on July 22nd. My previous cruises with HAL were pre-pandemic and were absolutely wonderful, except for some plumbing issues on the old Rotterdam ship. The (new) Rotterdam and Koningsdam stay in my mind as top five cruises I've ever been on (beating out Sebourn when you consider value for $). However, I don't know what happened on the Eurodam and I do hope that this is not fleet wide, but I seemingly has whip lash after the very, very poor experience I just recently had on the Eurodam:

In succinct: atrocious staff attitude, poor dining experience, poor ship cleanliness, poor live music choices.

Usually on a cruise, if a staff member is rude, that one rude experience sticks with me; however, on the Eurodam the opposite was true. There was only a few experiences the entire 7-day voyage where a staff member was actually polite and courteous that stuck me with me. Instead, I was met with a standoffish attitude from nearly every single member of the vessel. The absolute worst offenders were those at the Explorations Cafe; how nice would it be to at least be acknowledge or greeted at 7am in the morning while ordering a specialty coffee? Well, not on the Eurodam. When I got to the front of the line the staff taking the order would just look at me, and I would proceed to order - what an odd occurrence I thought to myself, perhaps it was just because of the turn day weariness. No, this cavalier attitude continued throughout the entire voyage. A specific example, when I asked if they had skim milk I was greeted with a "No", there was no substitution offered, when I asked if there was whole milk, again "No" at lease this time though they said they had 2%. Okay, got it, they call themselves a "Coffee Bar" but literally only have one (1) type of milk - this lasted for the entire voyage. Even McDonald's will give you skim milk if you ask for it. 

This staff "attitude" just continued throughout the whole voyage, it was quite bizarre. I don't know if they were frazzled out, nearing the end of their contracts, or missed home the poor attitude of the staff was just beyond me. They were just genuinely unhappy folks. The only positive experience I have is of the server up in the Tamarind bar - he gave recommendations on cocktails and actually seemed happy - cool!

I will make the other disappointing items quick (no order of importance):

1.) No pastry selection in Main Dining Room Breakfast - the bread plate was there, but no one ever came around to offer pastries 2.) Pinnacle Grill experience was awful. Fayth (server) did her best, but the steak I had "Medium" was tough as leather, I had trouble cutting it even with those huge Pinnacle grill knives - what? Also the Key Lime pie dessert was awful, and the sides absolutely pitiful, the side of "beets and bleu cheese" was literally 2 slices of beets, quartered and sprinkled with blue cheese. The "Wedge Salad" had dirty lettuce (not wash) and an uninspired dressing 3.) Filthy buffet, tables were bussed quite promptly I will say; however the carpet, tables, chairs, and window ledges were filthy. So many crumbs underneath the table, even at breakfast! That made me wonder, was it even cleaned at night? 4.) Dining Room Food for dinner portions were absolutely laughably small. I realize the "Petite Fillet" would be small, but four tiny (overcooked) slices of beef is an insult. Another example: the "Roasted Cauliflower" at lunch, was you guys, literally a stalk of Cauliflower, one stalk about 1.5 inches tall, cut in half and served roasted - what (this was served on a large plate too, and it really was quite a funny photo) 5.) Ocean Bar had the same soundtrack 4 songs, that repeated, over, and over, and over. The poor staff working there, like change up the music. 6.) The pools were filthy. I have photos of rust, calcium or other "mysterious" build up around the edge of the water in the pool. This was especially bad in the seaview aft pool. 

7.) No more Lincoln Center Stage, that area was absolutly dormant except for the the "Art" Auctions, of over-priced giclee's. There was a Piano on the stage there, that was covered the entire time - how sad. 

I loved HAL for its yummy food, upbeat and friendly staff, and great live music - but none of these expectations were met. I don't know if this is indictive of the entire fleet (someone please tell me I am wrong), but I cannot recommend HAL to really anyone after this experience.

P.S: The Wifi was actually fantastic, download speeds were awful. But for facetiming, texting, web browsing and streaming everything was A-OK.   

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1 hour ago, Sidekick32 said: Hi All,   Let me preface this rather scaring review with some context. I've been on over 30+ cruises in my life. With, Carnival, Royal Caribbean, Seabourn, Windstar, Celebrity, Norwegian and of course; HAL.   Of the HAL ships, I've been on the Rotterdam 2x (both the old one & new one), Zuiderdam, Koningsdam, and just recently disembarked the Eurodam on an Alaska trip on July 22nd. My previous cruises with HAL were pre-pandemic and were absolutely wonderful, except for some plumbing issues on the old Rotterdam ship. The (new) Rotterdam and Koningsdam stay in my mind as top five cruises I've ever been on (beating out Sebourn when you consider value for $). However, I don't know what happened on the Eurodam and I do hope that this is not fleet wide, but I seemingly has whip lash after the very, very poor experience I just recently had on the Eurodam:   In succinct: atrocious staff attitude, poor dining experience, poor ship cleanliness, poor live music choices.   Usually on a cruise, if a staff member is rude, that one rude experience sticks with me; however, on the Eurodam the opposite was true. There was only a few experiences the entire 7-day voyage where a staff member was actually polite and courteous that stuck me with me. Instead, I was met with a standoffish attitude from nearly every single member of the vessel. The absolute worst offenders were those at the Explorations Cafe; how nice would it be to at least be acknowledge or greeted at 7am in the morning while ordering a specialty coffee? Well, not on the Eurodam. When I got to the front of the line the staff taking the order would just look at me, and I would proceed to order - what an odd occurrence I thought to myself, perhaps it was just because of the turn day weariness. No, this cavalier attitude continued throughout the entire voyage. A specific example, when I asked if they had skim milk I was greeted with a "No", there was no substitution offered, when I asked if there was whole milk, again "No" at lease this time though they said they had 2%. Okay, got it, they call themselves a "Coffee Bar" but literally only have one (1) type of milk - this lasted for the entire voyage. Even McDonald's will give you skim milk if you ask for it.  This staff "attitude" just continued throughout the whole voyage, it was quite bizarre. I don't know if they were frazzled out, nearing the end of their contracts, or missed home the poor attitude of the staff was just beyond me. They were just genuinely unhappy folks. The only positive experience I have is of the server up in the Tamarind bar - he gave recommendations on cocktails and actually seemed happy - cool!   I will make the other disappointing items quick (no order of importance):   1.) No pastry selection in Main Dining Room Breakfast - the bread plate was there, but no one ever came around to offer pastries 2.) Pinnacle Grill experience was awful. Fayth (server) did her best, but the steak I had "Medium" was tough as leather, I had trouble cutting it even with those huge Pinnacle grill knives - what? Also the Key Lime pie dessert was awful, and the sides absolutely pitiful, the side of "beets and bleu cheese" was literally 2 slices of beets, quartered and sprinkled with blue cheese. The "Wedge Salad" had dirty lettuce (not wash) and an uninspired dressing 3.) Filthy buffet, tables were bussed quite promptly I will say; however the carpet, tables, chairs, and window ledges were filthy. So many crumbs underneath the table, even at breakfast! That made me wonder, was it even cleaned at night? 4.) Dining Room Food for dinner portions were absolutely laughably small. I realize the "Petite Fillet" would be small, but four tiny (overcooked) slices of beef is an insult. Another example: the "Roasted Cauliflower" at lunch, was you guys, literally a stalk of Cauliflower, one stalk about 1.5 inches tall, cut in half and served roasted - what (this was served on a large plate too, and it really was quite a funny photo) 5.) Ocean Bar had the same soundtrack 4 songs, that repeated, over, and over, and over. The poor staff working there, like change up the music. 6.) The pools were filthy. I have photos of rust, calcium or other "mysterious" build up around the edge of the water in the pool. This was especially bad in the seaview aft pool.  7.) No more Lincoln Center Stage, that area was absolutly dormant except for the the "Art" Auctions, of over-priced giclee's. There was a Piano on the stage there, that was covered the entire time - how sad.    I loved HAL for its yummy food, upbeat and friendly staff, and great live music - but none of these expectations were met. I don't know if this is indictive of the entire fleet (someone please tell me I am wrong), but I cannot recommend HAL to really anyone after this experience.   P.S: The Wifi was actually fantastic, download speeds were awful. But for facetiming, texting, web browsing and streaming everything was A-OK.   

The pastry selection is on the breakfast menu. You simply ask for what you want when you order.

Gail & Marty sailing away

Welcome to Cruise Critic and thanks for the review.

canadianbear

That is worrisome.  We have a 10 day cruise booked on Eurodam but not until November.  We’ve always loved that ship & staff so hope it improves soon.  It’s especially surprising about the staff as normally they have been excellent.  

That is a sad review .We also hope that this is not carried over time on Eurodam or any ship of the  HAL fleet  . Un the cases that the OP stated I believe should be addressed to the Hotel Director personally ,so that HAL has a chance to  clean up those matters

Not trying to minimize the OP's experience, but we were on the Eurodam last month on the same 7 day Alaska cruise from Seattle, with likely mostly the same staff, and did not at all experience the service issues the OP described. I did not notice any cleanliness issues. In fact we had a GREAT cruise and found the food, beverages and service fabulous and up to the HAL standards we enjoy.

On our cruise the Lincoln Center stage area was in use every day, including Trivia, coffee with the Cruise & Travel Director presentations, Art history & auctions, the port talks, and spa promotional talks.  

Yes, the food portions in the MDR have decreased on every HAL ship, compared to pre-Covid, so that's nothing new. On our cruise, our portions sizes were not "insulting" at all, we thought they were fine. And you can still get additional entrees for free in the MDR, no problem. 

I'm sorry you had so many bad experiences on your cruise. For others with future cruises scheduled on the Eurodam, you may not have the same issues, as our experience was very different and completely positive, just a month earlier than the OP. In fact we have 21 days on her scheduled for January and we are looking forward to it very much. For context, we are also experienced cruisers and close to 5 star on HAL. 

We were on the Eurodam at the end of June and loved it! Sorry this poster had such a bad experience, but it certainly was a lot different than our 7 day Alaska cruise.

I ditto what CafeBruno said.  I was on the Eurodam June 17 - 24 for our Alaskan cruise.  We were impressed with the friendliness of the crew, the food was good but I did experience some minor hiccups.  Our room steward was awesome and I thought the ship was very clean and fresh.  I not going to doubt the original posters experience but to me, it sounds like a Karen.

I posted a trip report with pictures of my cruise in the Alaskan subforum.  Here's a link.   https://boards.cruisecritic.com/topic/2948920-alaska-trip-report-holland-america-eurodam-jun-17-jun-24/#replyForm

We loved our Eurodam experience.  This info just doesn't seem to make sense to me.

I was on the Eurodam June 24-July 1. We had a great cruise overall and really enjoyed the ship. It was our first time on that ship.   

I will agree with the OP that the service in the Explorations Cafe was subpar. We experienced the same disconnect with the staff that was mentioned. We also had mediocre service from the main bartender in the Lido bar. The feeling I had was that the staff was tired and needed some time off to recoup.   

We dined in the Pinnacle 3 times and had two very good meals and one average meal. The service was also hit and miss here. We ate at the Tamarind twice and the food and service were exceptional.   

Overall, we had a really good experience and would cruise the Eurodam again. 

Hopefully, the OP took the opportunity to use the "Let us know" feature of the Navigator app to report the issues.  Any corrective actions should be reported ASAP so that corrective action can be taken while the incident is fresh in the minds of all concerned. 

This is true for reporting kudos as well. 

Lido deck main

6 hours ago, canadianbear said: That is worrisome.  We have a 10 day cruise booked on Eurodam but not until November.  We’ve always loved that ship & staff so hope it improves soon.  It’s especially surprising about the staff as normally they have been excellent.  

Why worry. Zero credibility first post. I don't believe a word they are saying. 

mightycruisequeen

Welcome to Cruise Critic, Sidekick32 . 

Sorry to read such a sad review on Eurodam; it's one of my favorite ships.

3rdGenCunarder

Wow, what a disappointing experience! And not to doubt the OP, but my cruise on Eurodam last winter was not like that at all. The ship was always clean. I had breakfast at the Lido most mornings, and I did not see detritus from the previous day. 

I do agree that waiter service by the Lido pool was slow, but I just went to the bar to get drinks instead of waiting for a server to be available. Service at the Explorations coffee bar was less than wonderful the few times I went there. But I discovered that I could get my mid-morning coffee treat at one of the midship bars (Pinnacle Bar, maybe), where the service was better. 

Beef portions at dinner were very large. It was the fish portions that were small on my cruise. 

SilvertoGold

Surprising to us all the attitude on this ship as the General Hotel Manager is a nice guy and well liked from what I can tell. He leads and his officers follow.

We have found that the bar guys and ladies who man the Explorations Cafe do not seem to be too positive about serving coffee and eats.  They are all well-trained bartenders and servers and seem to prefer doing the job they are trained for.  We have seen this on and off on multiple HAL ships over the years.  Some are excellent, some not so much.  Maybe it all comes down to personality?

sunviking90

8 hours ago, Lido deck main said: Why worry. Zero credibility first post. I don't believe a word they are saying. 

While it is OPs first post, I find it a credible review, mostly disappointing but a few good points too. People have different patterns on cruises and interact with different crew, may patronize the Lido at busier times (hence the crumbs and mess, which I’ve often seen myself) and therefore have very different experiences. It’s possible the crew are getting burnt out in a very busy Alaska season, and Alaska is not a favorite of most crew anyway. 

Two weeks on the Eurodam in Feb.  Crew was great and ship clean.  Food was good, but portion sizes have been reduced (OK for me).  Pinnacle good, Tamarind great.

I did the first Eurodam to Alaska this summer.  Very, very little of the OP's comments are what I would say.   

The only thing was the poor servers for coffee at the Explorations Cafe.  They kept running out of supplies and had to send someone.   The guests were, IMHO, part of the problem.  They would step up to the register and order 5 beverages, all different and all with special orders, just like they thought they were at Starbucks.  The line was out the door, out the hallway.  The poor girl at the register was trying to do the best she could, but she was bombarded with rude people wanting their special "latte, nonfat, extra shot, 2 pumps vanilla, whip" kind of things.  Even when the Bar Manager came over to give her a break he had trouble.

I found the portions on our recent Eurodam cruise rather small, but I actually thought they were just right.  At home we don’t eat a meal with an appetizer, bread and butter, and dessert every night.  I’m a “clean my plate” kind of person, so if the portions were large I definitely would have over eaten.  My husband is a big guy, and he sometimes ordered two portions of the main dish, and they were happily served to him.

I enjoyed every bite (not a single meal was disappointing), did not deny myself anything, and didn’t gain a single pound so to me the portions were spot-on, especially since you can ask for more.

4 hours ago, slidergirl said: ..........The guests were, IMHO, part of the problem.  They would step up to the register and order 5 beverages, all different and all with special orders, just like they thought they were at Starbucks.  The line was out the door, out the hallway.  The poor girl at the register was trying to do the best she could, but she was bombarded with rude people wanting their special "latte, nonfat, extra shot, 2 pumps vanilla, whip" kind of things.  Even when the Bar Manager came over to give her a break he had trouble.    

Interesting observation. The only consistently subpar service experience we had once was at the outdoor , aft deck pizza station on one of the smaller HAL ships.

This was shortly after HAL introduced the 'build your own" pizza station,  with a large array of ingredients. This also probably also overwhelmed those pizza staffers too, as people fired off all sorts of combos. But only after meandering all over the list, before finally making up their minds.

I thought the pizza staffers were uniquely unhappy because they had to work out doors in the cold on that cruise. Maybe there is more to the story now. The downside of "unlimited choices" in a small, closed setting.

Just happily give me Grab and Go, and I am gone. 

On 7/24/2023 at 4:25 PM, canadianbear said: That is worrisome.  We have a 10 day cruise booked on Eurodam but not until November.  We’ve always loved that ship & staff so hope it improves soon.  It’s especially surprising about the staff as normally they have been excellent.  

I would not worry about it.

5 minutes ago, ldtr said: I would not worry about it.

No I won’t.  Everyone has their own experiences and expectations.  It will be our first cruise since the pandemic so I’m just hoping all goes well.  Plus our friends are coming too and haven’t been on this ship or itinerary.  We are in a Neptune so will wine & dine them in our cabin if things aren’t going great-but I’m sure they will! 

18 minutes ago, canadianbear said: No I won’t.  Everyone has their own experiences and expectations.  It will be our first cruise since the pandemic so I’m just hoping all goes well.  Plus our friends are coming too and haven’t been on this ship or itinerary.  We are in a Neptune so will wine & dine them in our cabin if things aren’t going great-but I’m sure they will! 

I will be sailing with you on the Eurodam. Not worried at all. Always had good sailing experiences on the Eurodam as long as the Lido has Grey Poupon. 😀

5 minutes ago, RedneckBob said: I will be sailing with you on the Eurodam. Not worried at all. Always had good sailing experiences on the Eurodam as long as the Lido has Grey Poupon. 😀

Good to see you’re still alive & entertaining on here! 

2 hours ago, canadianbear said: No I won’t.  Everyone has their own experiences and expectations.  It will be our first cruise since the pandemic so I’m just hoping all goes well.  Plus our friends are coming too and haven’t been on this ship or itinerary.  We are in a Neptune so will wine & dine them in our cabin if things aren’t going great-but I’m sure they will! 

Things were definitely impacted early in the restart, but for the last year pretty much back to pre Covid. Keeping in mind that during any 4 year period there will be some changes just as their was before covid.

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• Holland America Line

Eurodam Wine Selections

By shash , June 2, 2019 in Holland America Line

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Sailing on Eurodam for Alaskan cruise in August.  Is there a way I can see what wines are offered by the bottle (and price).  I adore Meomi Pinot Noir and typically like to have a glass or two with dinner.   I was going to bring a couple of bottles and pay corkage but if the wine is already offered on the ship the price might be about the same as purchasing on my own and bringing .  I am also planning on bringing a bottle of Rose for the cabin and understand that if consumed in the cabin one does not pay corkage fee.

Thanks for any assist!

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23 minutes ago, shash said: Hi all, Sailing on Eurodam for Alaskan cruise in August.  Is there a way I can see what wines are offered by the bottle (and price).  I adore Meomi Pinot Noir and typically like to have a glass or two with dinner.   I was going to bring a couple of bottles and pay corkage but if the wine is already offered on the ship the price might be about the same as purchasing on my own and bringing .  I am also planning on bringing a bottle of Rose for the cabin and understand that if consumed in the cabin one does not pay corkage fee. Thanks for any assist!

This should help:

http://www.rogerjett-photography.com/here/wp-content/uploads/2018/08/Wine-and-Champagne-for-Stateroom.pdf

Thank you, Crew News...I am wondering if other choices are offered to order in the dining room...  Where did you find this info??   I looked up a few of the offerings and it seems the markup is pretty much tripled.  I am assuming my $20 bottle of Meiomi would wind up costing $60 (if it was offered) rather than approximately $40 once the corkage fee is added...I think I will just bring it along in my carry-on!  Thanks again for the helpful information. 

28 minutes ago, shash said: Thank you, Crew News...I am wondering if other choices are offered to order in the dining room...  Where did you find this info??   I looked up a few of the offerings and it seems the markup is pretty much tripled.  I am assuming my $20 bottle of Meiomi would wind up costing $60 (if it was offered) rather than approximately $40 once the corkage fee is added...I think I will just bring it along in my carry-on!  Thanks again for the helpful information. 

Meomi Pinot Noir is still available as part of the Sommelier Suite Package available for purchase on board or online prior to your cruise.  It is part of the Number 2 package which comes to approx $40 a bottle (unless you can apply a Mariner Discount if you qualify - 25% to 50%).  So at $40 a bottle, approx the same as bringing it on board but less trouble. 

• 2 weeks later...

On 6/2/2019 at 3:14 PM, taxmantoo said: Meomi Pinot Noir is still available as part of the Sommelier Suite Package available for purchase on board or online prior to your cruise.  It is part of the Number 2 package which comes to approx $40 a bottle (unless you can apply a Mariner Discount if you qualify - 25% to 50%).  So at $40 a bottle, approx the same as bringing it on board but less trouble. 

Thanks...I will check into this   🙂

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