english for travel agents pdf

ESL FOR TRAVEL & TOURISM WORKERS

Learn English for travel with our lessons on travel English. Learn English phrases and vocabulary for checking into a hotel, making travel arrangements and dealing with customs and immigration at the airport.

Business English Travel Lessons

Learn travel English with Business English Pod lessons on English for travel .

Business English Pod offers English for travel lessons that cover various travel English topics, such as airport check-in, hotel reservations, ordering food, and making small talk with locals. These lessons provide practical vocabulary and phrases for different situations, helping learners communicate effectively while traveling.

Our travel English lessons are listed by published date with the newest lessons first.

BEP 295 – Business Trip 4: Factory Inspection

Bep 294 – business trip 3: confidential discussion, bep 284 – business trip 2: giving directions and getting around, bep 283 – business trip 1: taking a taxi, bep 26c – travel english: dealing with problems.

• BEP 25c – Travel English: Checking in for a Flight
• BEP 248 – Socializing with Strangers (2)
• BEP 247 – Socializing with Strangers (1)
• BEP 188 – Socializing: Hosting a Dinner Party 2
• BEP 187 – Socializing: Hosting a Dinner Party 1
• BEP 186 – Air Travel: Connecting Flights
• BEP 185 – Air Travel: Checking In to a Flight
• BEP 135 – Travel English: Airport Security
• BEP 134 – Travel English: Getting Online at the Coffee Shop
• BEP 125 – Travel English: Renting a Car
• BEP 124 – Travel English: Checking Out of a Hotel
• BEP 96 – Socializing: Business Meals
• BEP 89 – Telephoning: Making Arrangements
• BEP 88 – Telephoning: Booking a Travel Ticket
• BEP 80 – Travel English: Checking In to a Hotel
• BEP 79 – Travel: Making a Hotel Reservation
• BEP 67 – Socializing with Colleagues at Work
• BEP 66 – Working with Colleagues and Making Requests
• BEP 56 – Business Travel 2: Customs and Immigration
• BEP 55 – Business Travel: Airport Departure and Take Off
• BEP 26 – Travel: Connecting Flights and Travel Problems
• BEP 25 – Travel: Airport Check In and Making Polite Requests

Welcome back to Business English Pod for today’s lesson on conducting a factory inspection in English.

In the global economy, a company might have its headquarters in Germany, but outsource production to China and technical support to India. Or you might find a Korean company that contracts out to one factory in Malaysia and another in Vietnam. In any case, to make the right decision on production facilities, you’ll most likely need to conduct a factory inspection.

So if you’re flying halfway around the world to tour a factory or another facility, what kind of questions should you ask? And how can you make sure the factory is the right fit for your needs? Well, you’ll definitely want to ask questions about quality control to make sure the factory can meet your expectations. You might also ask about production capacity so you know they can handle the work properly. And you might ask about their approach to standards, to make sure they’re in line with your values.

Of course, talk is cheap. You might find a factory manager makes claims that are a bit unbelievable. In these situations, you’ll want to show skepticism, or doubt, and ask for evidence. This is all part of the due diligence necessary to make sure you’re making the right choice.

In today’s dialog, we’ll hear Cam and Vanessa, who work for an American clothing company. They want to find a new production facility, so they’re touring a factory in China. You’ll also hear Chen, a factory manager who’s giving Cam and Vanessa a tour of the facility. Cam and Vanessa want to find out if Chen’s factory is a good fit for their company.

Listening Questions

1. How does Vanessa react to Chen’s claim that they have a .25% defect rate? 2. What important issue does Cam say their company is very serious about? 3. What kind of proof does Vanessa want to see of the factory managers’ training?

Welcome back to Business English Pod for today’s lesson on having a confidential discussion during a business trip.

If you’ve got colleagues or clients in other parts of the world, you probably rely a lot on email and the phone. But meeting in person continues to be important for building relationships and trust, and for discussing important issues. That’s one reason, of course, why the overseas business trip remains important.

And there’s one type of discussion that can be especially difficult: discussing a confidential matter. Perhaps you need to deliver bad news, or share sensitive information or tell someone about an important change. Meeting face-to-face in these types of situations is often the best way to break the news.

So what’s the best way to go about this? Well, to begin, it’s important to set a positive tone to put the other person at ease. Next, you might want to ask him or her how things are going. That can help break the ice, and the other person might actually mention the topic you want to discuss. Once you’ve started this way, you can introduce the sensitive information you want to deliver. And because the information is sensitive, you need to ask for discretion. Finally, depending on the nature of the discussion, you might also have to provide reassurances. After all, after we hear important information, we might wonder how it will impact us.

In today’s dialog, we’ll hear Cam, who works for an American clothing company. He’s visiting the head of the company’s Chinese office, David. The company manufactures some of its clothing in China, and has been considering how to expand their retail activities in Asia. Cam needs to have a confidential discussion with David to share some important news.

1. How does Cam ask for David’s perspective on the current situation? 2. Cam needs to tell David about a decision regarding retail in China. What point does Cam mention to introduce this decision? 3. How does Cam reassure David near the end of the conversation?

Welcome back to Business English Pod for today’s lesson on giving directions and getting around a city. This lesson is part of a larger series that looks at the Business English you need for a successful overseas business trip .

Getting from point A to point B in a city isn’t always simple. Even with a map, there are lots of opportunities for confusion. First of all, a map doesn’t include the names of every little shop or house. And even though a map might show you where some major things are, it won’t tell you how to get there. For these reasons, we still rely on people for advice on getting around. And whether you’re traveling and need to understand someone’s directions, or whether someone asks you for directions, you need the right language.

This is what we’ll look at in today’s lesson. We’ll learn language and techniques for describing a location, suggesting the best travel option, and describing distance. We’ll also look at how to give basic directions, how to explain a change of course, and how to ask a stranger for help on the street.

In the dialog, we’ll rejoin Cam and Vanessa, who have traveled to Shanghai on business. They’re talking to the concierge at their hotel, who is explaining to them how to get to a specific coffee shop in the city’s Pudong business district.

1. What does the concierge recommend as the best travel option? 2. How does the concierge describe the distance to Hengshan Lu Station? 3. When Cam approaches a stranger in the street, what is the first question he asks?

Welcome back to Business English Pod for today’s lesson on taking a taxi. This will be part of a larger series that looks at the Business English you need for a successful overseas business trip .

When you travel to another city for business, what’s the easiest way to get around? Usually by taxi. You don’t have to interpret a subway map or a bus schedule. And you can be delivered directly to your destination with little confusion, though it will cost you more of course.

Yes, I said “with little confusion,” though that’s not always the case. Taxi drivers might not always understand what you want, or what you’re saying. You’ve still got to communicate clearly, directly, and politely with the taxi driver. Your fate is in his – or her – hands, and so you need to make sure you’re understood.

This is exactly what we’ll learn today. We’ll cover some important types of requests during a taxi ride, including asking for a destination, requesting a specific route, and asking for a change of course. We’ll also learn how to ask to be let out and request a receipt.

In this lesson, we’ll hear Cam and Vanessa, who have just arrived in Shanghai on a business trip. They’ve passed through immigration and collected their bags, and now they want to take a taxi to their hotel.

1. What is the travelers’ destination, and where is it located? 2. Vanessa asks for a change of course to get to a bank. How does she describe how to get there? 3. How does Vanessa ask to be let out of the taxi?

Welcome back to Business English Pod for today’s lesson on how to deal with problems you might experience when traveling by air.

This Business English lesson is part of our new series of fresh takes on some of our older lessons. We’ve kept the same dialog but have new explanations and practice for our lower level learners.

When you are traveling for business, have you ever had problems that seem beyond your control? Like when you show up at the airport and your flight is cancelled. Or when your flight is late and you can’t get to your destination on time? These situations can be frustrating and difficult to deal with. But there are some language techniques that you can learn to help you solve your problems.

In this lesson, we’ll look at some of these techniques, such as getting someone’s attention, using negative questions for requests, and agreeing reluctantly. We’ll also cover making polite refusals, correcting yourself, and asking about payment. These are all things you might have to do or understand as you solve a travel problem.

In the dialog you’re going to hear a traveler called Robert. If you heard our last lesson, you might remember that Robert was traveling to Nice but stopping in Paris first. In this lesson, you’ll hear Robert in the Paris airport. He has missed his connecting flight to Nice and now he’s trying to find a way to get to his destination in time for a meeting the next day.

1. When is the next available flight to Nice? 2. Why is the next available flight not acceptable to Robert? 3. What does Robert want instead of the next available flight to Nice? 4. What type of seat does the agent say is the only type available?

TRAVEL ENGLISH/ENGLISH FOR TOURISTS

Learn/practice common english phrases used by travelers.

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40 Basic Vocabulary Words and Common Phrases for Travel in English

Embarking on a journey to a foreign country can be both exciting and a bit daunting, especially when language barriers come into play. But fear not, we’ve got you covered! This page is dedicated to all the globetrotters out there who are keen on enhancing their English language skills specifically for travel.

We’ve curated a list of 40 essential English words and phrases that will prove to be your best companions on your travels.

Whether you’re a seasoned traveler or planning your first overseas trip, mastering these words and phrases will not only boost your confidence but also enrich your travel experiences. So, let’s dive in and start preparing for your next adventure with our comprehensive travel vocabulary guide. Happy learning and safe travels!

40 essential English words and phrases for travel

• Passport – “Don’t forget to bring your passport to the airport.”
• Luggage – “Please make sure your luggage is not left unattended.”
• Reservation – “I have a reservation under the name Smith.”
• Itinerary – “Our itinerary includes stops in Rome, Paris, and London.”
• Destination – “Our final destination is Sydney.”
• Accommodation – “I’ve booked accommodation for three nights in the city center.”
• Sightseeing – “We’re going sightseeing in the old town tomorrow.”
• Currency – “What’s the local currency in Japan?”
• Boarding Pass – “Please have your boarding pass and identification ready.”
• Departure – “Our departure time is 6:00 PM.”
• Arrival – “Our estimated arrival time is 8:00 PM.”
• Customs – “You’ll need to declare any items at customs.”
• Visa – “Do I need a visa to travel to the United States?”
• Tourist – “As a tourist, I love exploring new places.”
• Landmark – “The Eiffel Tower is a famous landmark in Paris.”
• Guidebook – “I bought a guidebook to learn more about the city’s history.”
• Souvenir – “I bought a souvenir from each city we visited.”
• Jet Lag – “I’m feeling a bit of jet lag after the long flight.”
• Travel Agency – “The travel agency arranged all of our accommodations.”
• Backpack – “I prefer to travel with a backpack instead of a suitcase.”
• Could you help me, please? – When you need assistance.
• How much does this cost? – When you want to know the price of something.
• Where is the nearest…? – When you’re looking for something specific, like a bathroom or a subway station.
• I would like to book… – When you want to make a reservation.
• Do you speak English? – When you need to find someone who speaks English.
• I’m lost. Can you help me? – When you need directions.
• Can I have the menu, please? – When you’re at a restaurant and want to see the menu.
• I’m allergic to… – When you need to inform someone of your allergies.
• Can I have the bill, please? – When you’re ready to pay at a restaurant.
• What time does it open/close? – When you want to know the operating hours of a place.
• Can I have a ticket to…, please? – When you’re buying a ticket.
• Where can I catch the bus/train? – When you need to find the bus or train station.
• Is it far from here? – When you want to know the distance to a place.
• Can you recommend a good…? – When you’re looking for recommendations.
• Do you accept credit cards? – When you want to know if you can pay with a credit card.
• What’s the Wi-Fi password? – When you need to connect to the internet.
• I’d like to go to… – When you’re telling a taxi driver your destination.
• Is there a pharmacy nearby? – When you need to find a pharmacy.
• Can I try this on? – When you’re shopping for clothes and want to try something on.
• Could you take a picture of us, please? – When you want someone to take a photo of you and your group.

Wrapping Up Our English Travel Vocabulary Journey

And there you have it! We’ve journeyed through 40 essential English words and phrases that will help make your travels smoother and more enjoyable. Remember, language is a powerful tool that can open doors to understanding new cultures, making new friends, and creating unforgettable experiences.

Don’t worry if you can’t memorize all the words and phrases at once. The beauty of language learning is that it’s a continuous process. Keep practicing, and soon these words will become second nature to you.

But why stop at 40? If you’re eager to expand your travel vocabulary even further, we have an exciting offer for you. Follow us on Instagram and send us a direct message to get your hands on our comprehensive eBook (write “Travel eBook”), which features 200 essential English words and phrases for travel, plus 2 special bonuses!

We hope this guide will be a valuable resource for your travel adventures. Whether you’re exploring bustling cities, tranquil countryside, or exotic beaches, these phrases will help you navigate your way with confidence.

Thank you for joining us on this linguistic journey. We wish you all the best in your English learning and your future travels. Remember, every journey begins with a single step, or in this case, a single word. Happy travels and happy learning!

>> Learn more English vocabulary

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Hospitality and Tourism

• 1 Hospitality and Tourism
• 2 Checking in at Hotels and Airports
• 3 Event hospitality
• 5 Holiday reps
• 6 Hospitality & Tourism: Giving information: Tourist information centres
• 7 Travel agents

Travel agents

By Keith Harding

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The sixth lesson plan in this series by Keith Harding is available at two levels - elementary and intermediate - and contains comprehensive teacher's notes and student worksheets. The elementary lesson practises vocabulary related to holidays and dealing with bookings, while the intermediate lesson concentrates on language related to advertising and superlatives.

Hospitality and tourism: Travel agents - elementary

Hospitality and tourism: travel agents - intermediate.

• Business / ESP
• Intermediate
• Lesson Plan / Teacher's Notes
• Pre-Intermediate
• Up to 90 mins
• Upper-Intermediate

Checking in at Hotels and Airports

Event hospitality, holiday reps.

Hospitality & Tourism: Giving information: Tourist information centres

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