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Exploring What Is Klook: Your Ultimate Guide to Hassle-Free Travel Bookings

Mar 27, 2024 | Feature | 0 comments

What exactly is Klook, you ask? Well, imagine a digital travel companion in my pocket, always ready to whisk me away to the next adventure with just a few taps on my screen. Klook is an online travel platform explicitly designed for modern-day explorers who yearn for seamless booking and management of various travel services.

With Klook, I can connect to local experiences and transportation options in over 350 destinations worldwide, which is incredible if I stop to think about it. The platform emphasizes convenience and competitive pricing, which is a godsend for someone like me looking to stretch my travel budget further.

As we journey through this guide together, I’ll give you an insider’s look at how Klook operates, its standout features, and what it could mean for your future globe-trotting escapades.

Key Takeaways of Understanding What is Klook

Klook is a global online travel booking platform offering up to 60% off on activities with a user-friendly interface across its website and mobile app, featuring instant booking confirmations, exclusive deals, and no service fees.
Users can earn Klook credits through bookings, reviews, and referrals, which translate to discounts on future bookings. If there is activity once every 12 months, the credits never expire.
Klook provides 24/7 live chat support, detailed cancellation policies that vary by activity, and diverse payment options that ensure secure transactions. It also supports 41 different currencies.

Want to experience an adventure with Klook? Click here for more details!

Exploring What Is Klook: Your Ultimate Guide to Hassle-Free Travel Bookings.

Understanding Klook: A Comprehensive Overview

Klook is your passport to effortless travel bookings. Operating in over 350 destinations worldwide, Klook is an online booking platform that connects travellers with local operators, offering a wide range of travel experiences and attractions. Klook is acknowledged as a legitimate company that provides its customers with the advertised products and services. Here are some reasons why Klook is considered trustworthy:

Over 5 million verified user-generated reviews that vouch for its Klook trustworthy reputation.
A wide range of travel experiences and attractions are available
Operating in over 350 destinations worldwide

Whether it’s exploring attractions, tours, rail passes, dining options, accommodations, or essentials like WiFi devices and SIM cards, Klook has got you covered. You can conveniently access Klook through various avenues, including:

‘Klook’ originates from ‘Keep Looking’, a nod to the continuous search for new and exciting travel experiences.

Illustration of a user-friendly interface available in multiple languages and currencies on Klook.

Advantages of Using Klook for Your Travels

One might wonder, “What’s the catch?” There is no catch, just a basket full of benefits! With Klook, you can enjoy affordability, a wide range of services, and a user-friendly interface in multiple languages and currencies.

Let’s delve into these advantages a bit more, shall we?

Saving Money with Klook

Travelling can often take a toll on your wallet, but not with Klook! Here’s why:

Klook offers up to 60% off retail prices
Klook guarantees the best price alongside bundled deals for additional savings when multiple activities are booked together.
Klook’s exclusive pricing arrangements with local operators, seasonal sales, and holiday promotions can benefit you.
Klook offers lower prices than direct bookings or bookings through other platforms.

With Klook, you can enjoy your travels without breaking the bank.

Booking in advance through Klook can result in discounts and offers like 50% off Universal Studios Japan theme park ticket bundles and exclusive app discounts for specific activities and first-time users. So, why wait until you can save money and explore more?

Variety of Travel Services

Variety is the spice of travel, and Klook does not disappoint! Klook offers a broad spectrum of travel services, enabling travellers to book activities in over a thousand destinations worldwide. Whether you’re looking for attractions and shows, tours and sightseeing, or local transfers and WiFi, Klook has it all. You can use Klook to book diverse travel services, including the New York Explorer Pass, Paris Museum Pass, Universal Studios Singapore tickets, and airport transfers.

With partnerships with over 10,000 providers, you have access to premier attractions like Disneyland Paris and Legoland California. Klook also offers unique local experiences and workshops, providing insights into cultural activities that are not easily accessible elsewhere.

User-Friendly Interface

Klook is not just about great deals and variety; it’s also about a seamless user experience. Customers describe the Klook platform as easy and convenient, with a user-friendly interface. The Klook website and app offer a quick and easy checkout, facilitating swift bookings with extra verification for added trustworthiness.

The Klook app provides the following:

Detailed information, pictures, videos, availability, and real traveller reviews for activities
Mobile-exclusive deals
Mobile e-vouchers that can be saved and accessed directly on the app, adding convenience and allowing users to retrieve their bookings without internet connectivity.

Find adventures in Koh Samui and save significant dollars.

Navigating the Klook Booking Process

Now, let’s get hands-on and understand the Klook booking process. It’s a straightforward process that involves:

Creating an account
Searching for activities
Applying promo codes
Choosing from various payment options

And guess what? We will walk you through each of these steps!

Searching for Activities

Ready to start your adventure with Klook? You can use the search bar for specific activities or explore the numerous activities available at your desired destination. While searching, use filters to narrow down experiences by categories such as food tours or transportation services.

You can also check out the app’s top things to do and recommended experiences. Look for the’ Instant Confirmation’ indicator to receive your booking voucher within 5 minutes after payment. To stay updated with the latest travel deals, promotions, and discounts, consider subscribing to the Klook newsletter.

Let your adventure with Klook begin!

Applying Promo Codes

Who doesn’t love a good discount? Klook offers various promo codes that you can apply during the checkout process. Remember, each booking allows the usage of only one promo code, which can be selected from your Klook wallet or entered manually; some promo codes might also have a minimum spend requirement.

Before proceeding to payment, it’s essential to:

Check the promo code’s validity
Ensure the correct discount has been applied
Double-check the cart before completing checkout to ensure all details are correct and that any promo codes or Klook credits are applied at this stage.

Payment Options and Security

Once your cart is ready, it’s time to make the payment. Klook supports a wide range of payment options, including:

Major credit and debit cards like Visa, MasterCard, JCB, American Express, and Union Pay
E-wallets and mobile payment services like Apple Pay, Google Pay
Multiple other region-specific options, such as Line Pay, JKOPAY, GrabPay, and Alipay

Your transactions are secure with Klook, thanks to encryption technology. And the best part? There are no service fees charged for any transactions made on Klook, and the platform supports bookings in 41 different currencies to cater to global users.

Find the best family adventures with Klook Tour Agency!

Maximizing Klook Credits and Rewards

As you navigate through Klook, you will find more Klook rewards waiting for you. Klook users can earn and redeem credits for discounts on future bookings through bookings, reviews, and referrals.

Are you excited to know more about this? Let’s dive in!

Earning Klook Credits

Every activity you book and complete on Klook translates into Klook credits. After experiencing an activity, you can earn additional Klook credits by leaving a review, with bonus credits available for those including photos in their review. Through the Klook referral program, you receive credits each time you successfully refer a friend.

Accumulated Klook credits can be redeemed for discounts on future bookings. The conversion rate is 10 Klook credits to 1 Hong Kong Dollar, subject to the prevailing exchange rate. What an excellent way to earn while you travel!

Redeeming Klook Credits

Now that you’ve earned Klook credits, it’s time to redeem them! Klook credits never expire as long as a purchase is made at least once every 12 months. You can use at least 10 Klook credits for discounts by selecting the ‘Klook Credits’ checkbox under the ‘Discounts’ section during the booking checkout process.

Klook credits can offset the cost of most bookings on the platform, except for Klook Passes, which cannot be purchased with credits. So, are you ready to start earning and redeeming Klook credits?

Kayaking the Nam Song River, Vang Vieng is an adventure you can find through Klook.

Managing Your Klook Vouchers and Tickets

Once you’ve made your bookings, you may wonder how to manage your Klook vouchers and tickets. We’ve got you covered! You can access your Klook vouchers and tickets via email, the Klook app, or by logging into your Klook account on the website.

Accessing Your Vouchers

After completing a booking, you will receive an email with your order summary, followed by a confirmation email containing the Klook voucher(s). The voucher comes with instructions on how to use it, which can be found in the confirmation email and under the ‘How To Redeem’ section of the activity page.

You can also access your vouchers by managing your bookings on the Klook website or app or the mobile app under ‘Mine’ > ‘Vouchers’.

Redeeming Your Tickets

Now that you have your vouchers, it’s time to redeem your train tickets. Klook offers a mobile voucher redemption process, which includes steps for exchanging a mobile voucher for physical tickets if necessary. Specific activities, like the Taoyuan Airport MRT, have detailed instructions for voucher redemption, such as redeeming the mobile voucher at airport service counters.

To ensure successful service or product redemption, follow the instructions in the confirmation email or under the ‘How To Redeem’ section on the activity’s Klook page.

Get your front-row ticket to the Blue Lagoon at Klook.

Real-Life Experiences with Klook

Nothing speaks louder than real-life experiences! We’ve compiled experiences from travellers who have used Klook for bookings and shared their tales.

Positive Experiences

Many travellers have had positive experiences with Klook, highlighting its:

Booking convenience
Variety of services, including taxi service
Securing transportation like roundtrip tickets on the Taoyuan Airport MRT and airport transfer options
Booking guided tours in Taiwan
Variety of activities, including visiting main attractions and opting for convenient transportation options

Klook has made travel more accessible and enjoyable for many users.

Some customers have even attended events organized by Klook, like the Klook TravelFest in Kuala Lumpur, which included engaging presentations and booking discounts. Whether it’s a first-time skiing experience made enjoyable thanks to Klook’s offerings or a memorable day tour in Thailand, Klook has been a reliable companion on these journeys.

Addressing Negative Reviews

Like any business, Klook also has its share of negative reviews. Some customers have faced discrepancies between activities described by Klook and the experience. There have been instances where transportation services did not arrive as booked, leaving customers stranded. Another issue has been miscommunication between Klook and activity providers, leading to confusion at the venue.

Klook has also made last-minute cancellations due to overbooked activities, disrupting travellers’ itineraries. Despite these setbacks, Klook takes each negative review as an opportunity for improvement and strives to rectify users’ issues.

Enjoy a Gardens by the Bay Spectacular with Klook.

Klook’s Customer Support and Cancellation Policies

Customer support is a cornerstone of any successful business, and Klook is no exception. With a dedicated customer support team and clear cancellation policies, Klook ensures a smooth user experience.

Contacting Klook Customer Service

Whether you have a query or need assistance with your bookings, Klook’s customer support is just a click away. You can contact their team through 24/7 live chat or email or using Hong Kong and Singapore’s dedicated customer service number. Klook requests that customers provide their full name, Booking Reference ID, activity name, and any relevant supporting documents for assistance, especially with cancellations.

You can rest assured that Klook’s Experience Specialists are committed to providing prompt and helpful assistance.

Understanding Cancellation Policies

Cancellation policies can sometimes be a headache, but not with Klook! Each Klook activity features a unique cancellation policy that is accessible in the activity details. To request a refund or make changes to a booking, you can utilize the ‘Bookings’ tab in the Klook app, staying in line with the relevant cancellation policy provided for the specific activity.

While some activities offer free cancellations within a specific timeframe, others may have strict no-cancellation policies. Understanding these policies before making a booking is essential to avoid disappointment.

Tips for a Successful Klook Experience

To wrap up, here are some tips for a successful Klook experience:

Make use of the referral program to earn promo codes.
Explore the Klook blog for travel tips.
Use the guides section for suggested activities with associated savings when booked.
Take advantage of Klook’s ‘No-show Protection’ option. This provides a safety net, allowing you to recover some of your money if you need to cancel a booking.

So, are you ready to embark on your next trip with Klook journey?

Universal World on Sentosa Island, Singapore.

Let me break it down: Klook isn’t just another travel site; it’s your genie for travel wishes! With its intuitive interface, Klook makes booking a breeze, whether you’re eyeing a thrilling theme park ride or a serene seaside getaway.

Imagine an array of travel options at your fingertips, with tempting discounts that make every deal sweeter. Klook is like that savvy friend who knows all the travel hacks, ensuring you get the most bang for your buck. And when it comes to support, Klook’s team is like a travel buddy who’s got your back, ready to help with any bumps on your journey.

From the moment you start browsing to the instant you step out on your adventure, Klook provides all the insights and reviews you need to make choices that resonate with your wanderlust spirit.

So, what’s holding you back? Dive into Klook’s ocean of opportunities and confidently book your next escapade!

Frequently Asked Questions

Is klook a trusted website.

Yes, Klook is a trusted website with secure payment transactions.

What are the disadvantages of Klook?

Some of Klook’s disadvantages include lousy customer service, difficulty contacting them by phone, and instances of being charged without receiving the service. In addition, users believe Klook needs to improve its payment and refund processes, and most would not use Klook for similar services in the future.

What kind of website is Klook?

Klook is a website where you can find and book tours, activities, accommodation, dining, and services like airport transfers and products like SIM cards. It’s an all-in-one platform for travel planning.

Is Klook a travel agent?

Yes, Klook is an online travel agent that offers a variety of travel activities and services worldwide. It serves the Free Independent Travel (FIT) market.

How can I save money with Klook?

You can save money with Klook by taking up to 60% off retail prices, bundled deals, and promo codes and earning Klook credits through bookings, reviews, and referrals. Happy savings!

Explore Melbourne City with Klook and famous city tours.

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6 Best Personalized Travel Packages to Top Destinations on Klook

Travel Gear
6 Best Personalized Travel Packages…

Traveling is no less than an art form, and today, the world is your oyster when it comes to travel. So, finding the right platform for making your experience all the better is critical. In fact, it might very well end up shaping the entire trajectory of one’s journey. This is where Klook (short for “Keep Looking”) stands out from the rest. This reputed Southeast Asian travel brand is not like other traditional tour agencies that offer fixed travel packages. Rather, they let you decide just how you want to spend your vacation. In fact, Klook packages have a wide selection of things to do for every destination, along with offering support for them. So, if you have the choice of an amazing day tour, you’ll even find ticket choices, car rental options, and even hotels. Plus, Klook’s destinations aren’t just local Asian ones but around the world.

Clearly, Klook’s offerings have made planning adventures, whether weekend getaways or international ones, much easier. The best bit is that you can customize your itinerary by choosing experiences that you love and prefer, and at a not-so-exorbitant, friendlier price tag, too. Here’s a lowdown of the best personalized travel options to the top destinations on Klook.

One of Asia’s top destinations on Klook is the former fishing village and the tiny island of Singapore. The modern “Garden City” has so much to explore, and Klook makes sure that you don’t have to miss out on anything or burn a hole in your pocket. Plus, booking through Klook is an easy way to not only save money, but also earn credits against future bookings.

For instance, one of the most popular Singapore Klook packages and tours is the Singapore River Cruise, a 40-minute amazing joyride down the scenic river abroad an iconic bumboat. What’s more, Klook even offers a special add-on of a specially curated seafood menu for 4 travelers at Clarke Quay! If you want to visit the Singapore National Museum, the process is a breeze. All you need to do is show the QR code on the confirmed Klook booking at the ticket counter and exchange it for a ticket!

If that wasn’t enough, Klook also offers unique tours like ziplining adventures at Mega Adventure Park, complete with options for different activities, a Klook Singapore duck tour, hop-on and hop-off tours, pottery workshops, and even breakfasting at Singapore Zoo, one of the world’s most fascinating zoos .

Klook’s recommended trip duration for Dubai is three days. But judging by the sheer number of experiences they offer, we’re sure even three weeks will be less to explore this shimmering desert metropolis! Tucked in the northern United Arab Emirates, Dubai is flamboyant, extravagant, and simply magnificent. It’s home to not just world-class shopping, dining, and entertainment but also a slew of architectural wonders, including the Burj Khalifa, one of the world’s tallest skyscrapers even today. It’s also home to some of the world’s most luxurious and expensive hotels, eye-popping artificial islands, and mesmerizing fountains .

So, it’s not surprising that Klook’s Dubai offerings range from observation decks, museums, and other attractions to swanky hotels and even private car charters. For instance, the ticket for the Burj Khalifa At the Top Observation Deck has a slew of standard and combo deals, which include prime/non-prime hours, skip-the-line options, and even choices for including an edge walk, a three-course menu at the Burj Club, and whatnot!

There’s also the Dubai Marina Dhow Cruise, which has options for a cruise and two buffet dinners, and Desert Safari Tours, which has options for morning, evening, or overnight tours, and even the choice of adding quad bike rides to your package.

Japan’s bustling capital, Tokyo, is a mind-boggling juxtaposition of impressive, neon-lit skyscrapers to 1000-year-old historic temples. The city sits on the island of Honshu overlooking Tokyo Bay and effusively yokes the past and the future.

With Japan being home to one of the world’s most impressive railway systems and amongst the world’s fastest trains , it’s no surprise that it has a separate section dedicated to rail passes when it comes to Klook Tokyo packages! But that’s not all. For instance, the Tokyo Highlights Private Day Tour will take you to the city’s largest and oldest ancient Buddhist temple, Sensō-ji, followed by a visit to Japan’s tallest tower, Tokyo SkyTree. Of course, there’s also the magic of Tokyo Disneyland, which is home to the only Tokyo DisneySea in the world! And Klook offers easy ticket booking for both attractions in one travel option.

If all that wasn’t enough, the Mount Fuji instagrammable spots day tour will take you to soak in the best views of the venerated mountain. The best bit? The tour package includes options for lunch (set Japanese or steak Chinese lunches) and even guides (English/Chinese/Korean-speaking guides). So, it’s easy to see why Klook is perfect for exploring Tokyo’s blend of tradition and modernism.

The City of Love and Lights needs no introduction, does it? Welcome to Paris, the capital of France and what is universally regarded as the most romantic city in the world. We’ve honestly lost count of the number of movies the Eiffel Tower has appeared in, as has the Louvre Museum and its crown jewel, the Mona Lisa. Landmarks aside, the city sits on the peaceful Seine, making sightseeing via water a very popular Klook Paris activity. The Seine River Cruise, for instance, is a different take, as it had the option of experiencing Paris’s culinary delights on the boat restaurant. Not only does Klook have both lunch and dinner options, but they even have an option for a romantic cruise!

Klook has multiple options for the Palace of Versailles, one of the top things to do in Paris . While one offers a guided, skip-the-line tour with multiple language options, the other offers options for all-access, join-in, and private tours. However, one of the best package options we found for Paris was the combo ones offered, like the Louvre and Seine River sightseeing cruise. Of course, the Louvre ticket also had several options, with multi-guides, Mona Lisa access, and one even with a bus ticket for those who want transport too.

Billed as the “Pearl of the Andaman,” Phuket is one of the best beach destinations in the world and has some of Thailand’s best beaches . It’s the perfect place to ride some waves, get a tan, and indulge in a whole lot of water activities like jet skiing, parasailing, and fishing. What’s great is that Phuket’s Klook packages and tours combine sightseeing and adventures in one, like the day trip to Bamboo & Khai islands and Phi Phi, which includes snorkeling in Phi Phi. The day tour to Phang Nga Bay and James Bond Island, on the other hand, not only includes sea canoeing and cave kayaking but also a visit to the reclining Buddha at the Suwankuha temple as well as checking out a unique floating fishing community and village.

Back on land, Klook offers some excellent cultural and sightseeing tours, like the Phuket Discovery tour. This half-day excursion takes you not just to Wat Chalong Temple and Big Buddha but also to Old Town with Sino-Portuguese architecture and the viewpoint at Khao Rang Hill. And, of course, there are even packages for visiting the amazing Patong Beach and its Bangla Road nightlife for shopping.

Beach escapes in Asia don’t get any better than at Bali, a.k.a. the Island of the Gods. There are so many reasons why you should visit Bali , and it’s not just for the world’s most fabulous beaches – it also has many cultural hotspots.

One of the most popular Klook Bali tours is the Bali full-day customized tour, which allows you to choose between East, Central, West, North, and South Bali tours. It also has options for a waterfalls-only tour, a cultural tour of Ubud, and even a volcano tour. When it comes to adventure, there is no dearth of choices that travelers have in Bali, like the Combo Ayung River Rafting and ATV Tour, which also includes a delicious Indonesian buffet lunch. Plus, you also get to choose whether you want to ride the ATV solo or tandem and even whether you want a pickup from the hotel.

Do check out the Rice Field Trekking and Waterfalls Day Tour of North Bali, which is a cool way for your entire family or friends to enjoy. Thanks to the many ferry ticket and private boat rental options that Klook offers, you can even enjoy island hopping or spend an entire day on the waters of the Bali Sea.

That said, water babies will have their pick of choices when it comes to aqua adventures on the island. Beginner scuba divers should check out the USS Liberty Shipwreck Scuba Diving Tour, which allows you to choose how many people you want on the tour. Plus, those who are interested in surfing will love 27 Surf Bali’s Surfing Lesson at Kuta Beach, which has options for hotel transfers and even insurance. What more could you ask for?

What are Klook Credits?

The travel brand has a reward system in which travelers get credits every time they book Klook packages and leave a review. These credits can be redeemed against the price of future bookings.

How long does Klook take to confirm a booking?

If you booked 30 days or less before the departure date, you’ll get confirmations within 48 hours for counter pick-up or QR code. If you booked more than 30 days before the departure date, you’ll get confirmation 25 days before the departure date at the most, if not earlier.

Can I book an activity for someone else?

Yes, although some Klook vouchers are non-transferable, so please check before booking. Also, just ensure that you provide their correct details when finalizing the booking details.

Some images on this article are copyrighted by Klook .

Author: Peter S

A travel blogger and the founder of WOW Travel, Peter is a crazy dreamer with an insatiable desire for adventure who could never settle for an ordinary life or conform with the norm. After visiting more than 50 countries, he aims to travel with a purpose and inspire people to do the same.

A Klook Review: What is Klook Anyway?

If you’ve used the Thrifty Family Travels website to plan your holidays, you’ll know I often recommend the Klook website for booking tours and attractions tickets. However, a concern we often hear from our readers is “ what is Klook ?” and “ is Klook legit ?” So I thought it was about time that I write up a Klook review – detailing exactly just what Klook is and why not only is Klook safe and trustworthy – but why it could save you a stack of cash on your next family holiday.

Talk to other families about their tips on visiting California and join our Thrifty Family Travel Facebook Group.

Or if you’re more of a visual person, get inspired on our Thrifty Family Travel Instagram Feed .

This post may contain compensated links. Please refer to my disclaimer here for more information.

Page Contents

1 What is Klook?
2 How to Use the Klook Website?
3 How to Make a Klook Booking?
4 How to Use Klook Credits?
5 How to Use Klook Voucher and Tickets?
6 How Much Money Will I Save with Klook?
7 So is Klook trustworthy?

What is Klook ?

You may have heard of Viator or Experience Oz – you know, websites that sell a range of tickets to various attractions as well as tours and airport transfers. Well, Klook is exactly this – the only thing is it’s even better!

Now I’m sure with a name like “Thrifty Family Travels” you’ll have guessed that I love a bargain. I mean, why pay full price if you can get something cheaper? Which is how I first stumbled across Klook.

I first came across Klook when researching discount tickets for attractions for our Japan trip in 2019. Japan can be very expensive for families, given it has so many awesome attractions for families and so I wanted to do everything I could to save as much money as possible.

Then I found the Klook website, which had discounted tickets to a range of family friendly attractions, as well as Japan rail passes, airport transfers and even portable wifi devices. So I pretty much booked my entire Japan trip using the Klook website and saved a stack of cash in doing so.

So, in a nutshell, Klook is an online booking system that allows travellers to book with local operators from destinations worldwide. So, whether you’re after tickets to theme parks or museums, a guided city tour, a local cultural experience, private airport transfers or a local SIM card to stay connected while you’re away – Klook is your one stop shop that can help you with all that an even more.

How to Use the Klook Website ?

One of the things I love about Klook is that whether I know exactly what I’m after – say theme park tickets – or I have no idea what there is to do in a city – Klook can help.

You see, the best way to use Klook is to jump on their home page and search by “ Explore destinations ”. Then choose the location you’re heading to. For example, at the moment, I’m getting ready to go to Los Angeles, so I’ll select “ North America ” and then “ Los Angeles ”.

Now as you can see in the screenshot below, on the Los Angeles page, at the top you can see the headers: Attractions & tickets – Car rentals – Tours & must-sees – Hotels – Wifi & SIM cards. So if you know what you’re looking for, click on one of these links.

However, what I like to do when just starting out researching a destination is to scroll down to where it says, “ Explore all things to do in Los Angeles 2022 ”. This will allow me to see absolutely everything Klook offers for Los Angeles.

As you can already see just from the screenshot above, Klook has tickets for the most popular attractions in Los Angeles, such as Universal Studios and Disneyland. But if you keep looking, you’ll also find some more unique experiences and things you may not even have known were on offer.

To book Klook ticket s, simply click on the attraction – choose the relevant type of ticket you’d like and the number of adults and children you need tickets for. For some attractions – such as Universal Studios, you will also need to choose the date and/or time you’d like to go.

Here are a couple of things I’d like to point out here in the above screenshot:

Make sure the amount is in the correct currency, as Klook sells tickets in a range of different currencies. If it’s not in the currency you want to pay, then select the correct currency from the top of the screen.

Underneath where the total price is, it mentions credits – more about this below, but I just wanted to bring your attention to this now.

Selected package details

On the right hand side, it talks about the package details – I highly recommend you read this before making a booking. Then, click on the “see all” link at the bottom to see exactly what your ticket includes and doesn’t include.

What to expect

If you scroll down, you’ll come to a section providing further detail about what you’re booking. I find this particularly helpful for tours or attractions I’m not familiar with as it provides additional information about what you’ll do and see.

A tip here for tours. Sometimes in the information at the top, it will list a bunch of places and so you might assume the tour takes you to all these places. However, sometimes in the fine print, you’ll see the tour just drives past or has a photo opportunity at a place rather than allowing you time to explore.

Things to note

Scroll down even further again, and you’ll find even more information.

I highly recommend you don’t make a Klook booking before checking the above and are happy with all the information provided.

How to Make a Klook Booking?

Once you’ve read all the information and you’re happy to book, press “ Book now ” and if you haven’t already logged in, you’ll be asked to do.

I know some people don’t like logging into things and think somehow Klook is going to sell all your personal information to Russian spies or something or rather – but that’s really not the case. This is so YOU can keep track of your bookings, vouchers and the credits I briefly touched on above (more on that below). So just log in ok!

Then on the booking page, you should have your information already pre filled and there’s the opportunity to add in a promo code if you have one. Klook has some fantastic promo codes from time to time – so logging in also means you’ll be on their email list and hear about any great promotions they have. Like 50% off on rail passes – hello bargain!

How to Use Klook Credits ?

So above, I briefly talked about Klook credits. Basically, you’ll earn credits for everything you book via Klook. You’ll see just how many credits you’ll earn during the booking process.

The value of credits does change depending on the currency you’re using and the exchange rate on the day – so there’s no real exact science to it – well there is – but it’s complicated!

So I know your next question is – how to use Klook credits – right? Well, once you’ve earned at least 10 credits, when you go to pay for your next booking, there will be an option at the bottom to use your credits. This will result in a cheaper price.

You don’t have to use your Klook credits if you don’t want to. You can always save them up and use them later if you like.

How to Use Klook Voucher and Tickets?

Once you’ve made a booking with Klook, you’ll be sent your Klook voucher or tickets to your email. It’s really important to check the voucher they send to you, as while in some cases the voucher works as your tickets, other times, you will need to exchange this voucher for your tickets at the venue.

While you can print out your voucher on paper, I prefer to save the trees and use the voucher electronically. To keep your voucher electronically, you can either keep the email somewhere handy so you can show the voucher or what I like to do is make use of the Klook app .

As you can see in the screenshot below, all you need to do to access your vouchers via the Klook mobile app is to press on the “ Bookings ” tab and a list of all your current and past vouchers will be there. Then you click on the “ See voucher ” button and up comes your voucher – it’s that easy.

You can also log into your account on the Klook website via your PC and see the vouchers there.

How Much Money Will I Save with Klook?

As you can see from the screenshot below, the amount of money you can save with Klook really does vary. Your Klook discount can be anywhere from a couple of dollars a ticket to $20 or $30 dollars. But of course, if you’re a family – even those couple of dollars savings really do add up.

If you’re a family like ours – we’re always travelling and always purchasing tickets to attractions – so every dollar we can save really adds up quickly for us. Plus, I just love earning credits on my purchases and getting even bigger Klook discounts.

Even if you haven’t booked your tickets with Klook in advance, if you’re standing outside an attraction, I’d recommend looking it up on the Klook app to see if you can get entry at a cheaper price. If it is, book via Klook, and you’ll get your voucher instantly. I’ve been known to do this many times!

Even if the price is the same, as you earn credits through Klook, your next Klook purchase will be even cheaper. Plus, sometimes the lineup to buy tickets is just huge at some attractions, so with Klook, you can skip the lines and save money – winning!

So is Klook trustworthy ?

Hopefully, by now, you know the answer to this. Yes, Klook is 100% trustworthy. I’ve been using Klook for a few years now to book all my tickets and tours – I personally just love them.

I’ve also been a Klook affiliate for a few years now, which means I earn a small commission from any tickets you might book through my website. And to be even more transparent – Klook did gift me an Go City LA Explorer Pass in exchange for writing this article – but I would have bought it from them anyway. This way I save some money and you get to hear how fabulous they are.

But I can assure you I don’t promote Klook just because I get a commission from them (or they gave me a Pass). I also earn a commission from places such as Viator and Experience Oz. So while there is absolutely nothing wrong with Viator or Experience Oz, I promote Klook because they really will save you money!

I use them myself and I’ve provided proof of that; as you can see from the mobile screenshot above, I purchased Universal Studio tickets recently for our upcoming trip to LA.

So is Klook trustworthy ? Absolutely they are. And if you haven’t used them yourself yet – I recommend you head on over to their website and if you do find something you like, use the Klook promotion code THRIFTYFAM10 and get 10% off whatever you book. Please note that this promo is only for brand new Klook customers to try out and only for readers from Australia or New Zealand.

And that’s my Klook website review – I hope I’ve now convinced you to at least consider Klook when you’re next travelling. Even if you’re not travelling somewhere – they most likely offer tickets to many attractions in your local area – so check them out!

____________________________________________________________

And if you need some inspiration on where to go – Klook offers some great discounted tickets for places such as Japan , t he USA , and Europe . Click on the links for our content and start planning the next family holiday today!

Klook Travel Review [2024]: Is Klook Actually Legit?

Need a hand planning your next trip? Klook might be what you're looking for. Klook can help you discover events and activities at your destination and book them all from one place! Find out how Klook can help you in my in-depth review.

Planning a trip to a new destination is always exciting. It helps you survive those long months before your trip actually happens.

But sometimes, it can get frustrating...

So many new attractions, adventure options, and, of course, that ever-looming question: "What's really worth doing when I get there?"

Sifting through endless websites and sub-par recommendations can be a total buzzkill. That's where Klook steps in, promising to be your go-to for sorting out the most memorable activities and events.

But you might be thinking, "Is Klook the real deal? Can it help me level up my travel game?"

You're in the right place. Out of all the Klook reviews, I'll be diving deep into the world of Klook, answering your most important questions and more! If you weren't sure you wanted to book with them before, getting to know Klook will help you decide.

Let's get to it!

What Is Klook?

Klook started as a company mainly catering to travel in Southeast Asia. But its services have expanded worldwide in recent years! Now, you can use the service to buy tickets and book tours to many more destinations.

The name is short for "keep looking." Arguably, it's one of the leading online booking platforms today. The company was founded in Hong Kong in 2014 and now offers more than 60,000 activities in 250 destinations globally.

You can book everything from tours to rail tickets and airport transfers through the site. There is also a mobile app that you can use on both Android and iOS devices.

How Do You Use It?

The app is straightforward and works similarly to any other booking site you might have used.

Before you start booking, you'll need to set up an account. Don't worry—it's easy.

You can sign up through the Klook website or the app and use your email, Facebook, or WeChat account.

2. Find Your Activity

Klook is one of the first apps I use to look up a destination before every one of my trips. You can easily find what's available in a place with a simple search.

You can also find plenty of information and travel guides for the destination.

Let's say you're planning a trip to the UK and want to know what to do in London . All you have to do is search for London, and you'll immediately get a list of Klook's available offers in the city. You can further specify your search by clicking around among the various categories.

Aside from fun activities, you can also use the app to book airport transfers, local SIM cards, travel passes, and more.

Already know what you want to see or do? You can also search directly for a particular activity or item.

3. Add to Cart

Suppose you need clarification on the activity or want to hold off booking. In that case, you can save the activities in your account "wishlist." Ensure you're logged in, then click the little heart on the activity's top right corner, and it'll save automatically.

If you're ready to book immediately, fill out the necessary fields for the booking in question and click "add to cart."

You can then check out right away or keep on browsing if you're planning on booking other activities at the same time.

4. Promo Codes and Credits

Before you pay for your booking, remember that you can also add promo codes and credits to your order to save more money.

Klook regularly offers promo codes and discounts on the site. If you've registered to receive the newsletter, you'll be sent these offers directly so you can use them to save money on your bookings.

Klook credits are something that you earn as you use the site and make bookings. These credits can then be used to pay for bookings in the future!

It's worth noting that you can only use one promo code per booking. But, you can use both promo codes and credits to pay for a booking simultaneously.

5. Pay For Your Booking

Klook offers payment methods specific to certain regions, so not all options are available everywhere.

The most common payment methods, such as credit/debit cards, Apple Pay, and PayPal, are available in most areas.

6. Receive Your Voucher(s)

Once you've paid, you'll receive an instant confirmation with your order summary. Then, when the booking is confirmed, you'll receive an e-voucher that will act as your ticket for whatever you booked.

How long it takes to receive this voucher depends on the activity or product itself. Often, it's instant—other times, you might have to wait a little.

You don't have to print the ticket before the activity, which is convenient. When you arrive at your activity, you can show your e-vouchers directly on your mobile device.

Examples of What You Can Book With Klook

I've already mentioned that you can book various activities and tickets with Klook. But I find that giving examples is even more helpful. That way, you'll truly understand the diversity of adventures you can book using Klook.

Here are some examples, categorized to pique your interest:

Adventurous Expeditions

Tandem paragliding in Interlaken, Switzerland
White-water rafting in Bali, Indonesia
Desert safari in Dubai, UAE

Cultural Experiences

Traditional tea ceremony in Kyoto, Japan
Kimchi & culture experience in Seoul, South Korea
Aboriginal Culture Tour in Sydney, Australia

Theme Parks and Entertainment

Universal Studios tickets in Orlando, USA
Disneyland Paris one-day pass in France
Wings of Time Show tickets in Singapore

Foodie Adventures

Old quarter street food tour in Hanoi, Vietnam
Yarra Valley wine day experience from Melbourne, Australia
Rain Tree Cafe buffet in Bangkok, Thailand

Nature and Wildlife

Great Barrier Reef snorkeling in Australia
Taipei Zoo tickets in Taiwan
Manila Ocean Park ticket in the Philippines

Transportation Deals

Eurail Global Pass
JR Pass for the Whole of Japan
Hong Kong to Macau ferry boat tickets

Klook Cancellation & Refund Policy

If you're using this booking platform, you'll want to know more about its cancellation and refund policy. Because Klook operates in multiple different countries, these policies vary slightly.

But most of them are designed for the traveler’s convenience. So, if plans go awry or you change your mind, most times, Klook offers excellent flexibility to ensure peace of mind.

Here what I found commonly when looking through Klook's cancellation and refund policies across destinations:

Flexible Cancellation

Many activities on Klook come with a flexible cancellation policy, allowing you to cancel a certain number of days in advance for a full refund. Some activities even let you cancel up until pick-up time.

That said, the cancellation policy and the amount you'll get refunded varies based on activity and individual provider on Klook. It's a good idea to always check the specific cancellation policy of each booking for clarity.

Quick Refunds

Klook’s platform provides instant booking confirmation, but is the platform just as helpful with refunds?

In the case of cancellations, Klook strives to process refunds swiftly, typically within a few working days, depending on your payment method.

Compared to other websites, this seems like a very quick turnaround time!

Voucher Validity

One thing that Klook offers that many other booking sites do not is a "validity period".This validity period allows you to reschedule within the specified timeframe should your plans change.

Customer Support

Have questions or are facing issues? Klook’s customer support team can readily guide you through the cancellation and refund process, ensuring a hassle-free experience.

To get in contact with its customer service, you can call Klook, depending on your country, or email the team via [email protected].

Why Use Klook?

I've used Klook for numerous bookings, as I mentioned. But why would you choose to use Klook over other booking platforms?

When planning your next adventure, there are many reasons that I feel Klook beats out competitor websites like Viator or TripAdvisor . Of course, I'll also include a few areas that Klook needs to improve.

Here’s a balanced take on what makes Klook stand out and where it could up its game.

Things I Like About Klook

Extensive range of activities.

Klook offers an impressive array of activities and experiences. You can find things to do, from cultural tours to adventure sports.

I find the choices way more extensive than what many competitors offer! Personally, I love to be able to find everything in one place, so that's why Klook is my first choice of booking platform.

User-Friendly Interface

I find navigating through Klook a breeze, thanks to its intuitive and user-friendly interface. This makes finding and booking activities much more straightforward compared to some other platforms.

I'm also a sucker for its branding as it seems more exciting and fun than some competitors. While I browse for sightseeing tours or activities, it makes me get into an upbeat mood!

Competitive Pricing & Exclusive Deals

Klook often provides better prices and exclusive deals on travel activities that you might not find on other booking platforms, giving you value for your money.

Instant Confirmation & Mobile Vouchers

I love that Klook offers instant confirmation and the convenience of mobile vouchers, meaning less hassle and paper-free travel!

And if I use a trip planner like Pilot , I can save e-vouchers into my files for the trip so that everything's in the same place.

Hassle-Free Cancellation Policy

The flexible cancellation policy of Klook sets it apart from many competitors, providing travelers with peace of mind.

Loyalty Rewards Program

Klook rewards regular users with a loyalty program, which means the more I buy from Klook, the more I'll want to do it again since I save even more money!

What Klook Could Do Better

Customer service response time.

While Klook offers support, there have been instances where the response time could be improved, especially during peak travel seasons.

More Detailed Activity Descriptions

Some users might find that the descriptions of activities and experiences could be more detailed to better inform the traveler about what to expect.

I've run into this issue and definitely agree with what others are saying. Even with the best deals, I still want a full rundown with details about what I'm signing up for!

It'd be nice if Klook outlined a minimum requirement of details for providers to add to their activities.

More Real-Time Availability

Increasing real-time availability for some of its offerings would put Klook on par with real-time booking platforms like Airbnb Experiences.

people participating in an activity, bonfire on the beach, while traveling

Can You Trust Klook?

With companies like Klook that offer discounted activities and products, it's fair to be skeptical. So, is Klook trustworthy?

The company isn't free of controversy. Many online reviews say the company is excellent, while Klook reviews write about it being a scam. My personal experience? It can be hit and miss.

I have used Klook to book tours, airport transfers, and travel passes while planning a trip to Japan , finding things to do in South Korea , and more. While my experiences in Japan, Korea, and Cambodia were great, my experiences in Thailand and Vietnam left much to be desired.

Unfortunately, the tour operators in Thailand and Vietnam were scammers trying to get more money out of me than what was agreed.

I also found several complaints online of customers being given tickets that have already been used or canceled at other destinations, such as Singapore or Hong Kong.

While I haven't had 100% positive experiences with Klook, I still consider the company trustworthy and legit. Most of my experiences with Klook have been great, and the company is trying to learn from its mistakes.

The support staff is available 24/7 via live chat, email, or phone if you encounter booking issues. The FAQ page is also handy if you've experienced a simple problem.

How to Use Klook Successfully & Safely: Tips

Now that you've answered questions like, "can Klook be trusted" or "is Klook legit," you can get into actions you can follow to make sure you get the most out of booking with this travel website.

Like most useful and reliable sites, there are ways to get scammed or feel like you used your money on something unworthy. To help you avoid this while using Klook, here are my top tips:

Research & Read Klook Reviews

Start by thoroughly researching the activities and services available at your destination. Go through user reviews and ratings so you can better understand what to expect and ensure the service's quality and reliability.

Utilize Discounts or Promotions

Keep an eye on any available discounts, promotions, or exclusive deals. Sign up for Klook’s newsletter, and regularly check the app or website to stay updated on the latest offers and savings.

Book in Advance

To avoid disappointment, book popular activities and attractions well in advance, especially during peak travel seasons.

Early bookings also provide a greater chance of availing any early bird discounts.

Verify Activity or Service Details

Double-check all booking details, such as dates, times, and locations, before confirming your reservations. Ensure all the information is accurate. This way, you'll prevent any inconvenience during your trip.

Check Cancellation Policy

Before finalizing your booking, review the cancellation policy for each activity or service. I already mentioned this, but Klook has different policies.

Knowing the terms will help you manage changes or cancellations effectively, avoiding unnecessary costs.

Get to Know Klook's Mobile Voucher System

Familiarize yourself with Klook’s mobile voucher system. Have your e-vouchers ready and accessible for smooth redemption at the activity or service location.

Download WhatsApp

Many service providers and tour operators communicate through WhatsApp.

Download and set up WhatsApp to stay connected and receive real-time updates and information about your bookings.

Is Klook Worth It?

Despite my bad experiences with the tours in Thailand and Vietnam, I still use Klook regularly when I travel. Because I personally continue to use it, I think it's worth it to put it on your list of tools to check when booking.

It's an excellent way to save money on activities or even time and money on an airport transfer to your accommodation when you're too tired for public transport.

Whether booking an activity or not, the website is also a great place to find inspiration for your upcoming trips. I've lost count of how many times I've searched for a destination to see what is available to see and do, even if I have no intentions of booking a tour.

While Klook is excellent for anyone looking to save money on activities and products for their next trip, it's even more beneficial for families or people traveling in groups.

Other good alternatives to Klook that I use regularly are GetYourGuide and KKDay .

Our Rating 3.8/5

Good discounts and promotions
Lots of variety of activities and tickets
Instant confirmation
Generally flexible cancellation and refunds
Digital vouchers are available on your phone
User friendly website interface
Stories of used or canceled tickets
Occasional scam operators
Slower customer service
Lack of real-time availability

Compile Your Travel Ideas on Pilot

After browsing all the info in my Klook review, you should have a better understanding of how to book tickets with Klook, the benefits of using it, and why, if anything, you should use it to find inspiration for your upcoming trips.

Once you've decided on some of the best activities for your trip, having a place to collect all your plans and create an itinerary is also very helpful. That's where Pilot comes in!

Disclosure : Pilot is supported by our community. We may earn a small commission fee with affiliate links on our website. All reviews and recommendations are independent and do not reflect the official view of Pilot.

Satisfy your wanderlust

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A girl's adventure in food and travel around the world, is klook legit my experience after years of using klook.

The first time I ever saw the name Klook was when I was traveling in Bali . I noticed a Korean tourist getting picked up outside of our hotel by a tour guide with a Klook name tag. This was many years ago, probably around the year of 2017 when I was spending a lot of time in Bali.

After seeing Klook in action, I did a quick search on the internet out of curiosity. It turns out that at that time, Klook was the new-ish marketplace for travel experiences in Asia – just like Viator or TripAdvisor, if you come from the other side of the world.

Fast forward six years later, Klook has flourished and I can pretty much rely on Klook to book any type of activity or experience when I travel. In Singapore (where I live) and Taiwan for example, you could book pretty much any attraction you can think of – from the zoo, aquarium, and even SIM cards – through Klook.

However, I know for visitors who don’t live in Asia, Klook may not be a familiar name and you might be hesitant to use them.

So, is Klook legit? I thought I’d write a little about my personal experience with Klook to ease any doubt for those of you who have not used Klook before!

✨ Get a $5 credit if you sign up to Klook through my link here . To start using Klook, simply go to the Klook website, select a destination, and start browsing!

What is Klook?

As I was saying before, Klook is a marketplace for travel experiences, just like Viator and TripAdvisor.

Through Klook, you can select any destination you want to visit and explore activities that you can book at that destination. You can also see reviews of other Klook members who have purchased that same activity before, which can help you decide if this is the right activity for you.

The idea of a marketplace for travel activities is not new. It has been done many times over. However, what stood out to me about Klook, and what convinced me to try them and eventually become their regular customer, is the vast inventory of activities and the affordable price – especially when it comes to destinations in Asia.

How do you use Klook for traveling?

Klook started as a place where you can book tours or experiences. Nowadays, almost anything and everything can be booked on Klook, including tickets, transportation, SIM Cards, hotels, and even food .

For example, in Bali , you could rent a scooter to go around town, or you can book an airport transfer that will pick you up and drop you off directly at your accommodation, or you can buy SIM cards which can be picked up at the airport or delivered to your hotel. It makes travel so much more convenient!

Get a $5 credit if you sign up to Klook through my link here . To start using Klook, simply go to the Klook website, select a destination, and start browsing!

Why should I use Klook?

Since my first encounter with Klook in 2017, I have started to use Klook exclusively whenever I travel. I find that there are many benefits to using Klook that other marketplaces simply cannot beat:

Ease of booking – Being an established marketplace for experiences, they’ve got the booking process down to the simplest and easiest experience! I am usually only a few clicks away from booking the experience I want.
Loyalty points (Klook Rewards) – Klook gives you loyalty points every time you book anything through their app or website through Klook Rewards, which you can use to offset the cost of your next booking. The amount is usually not much, but the more you use Klook, it could add up!
Instant confirmation or direct entry tickets – This is my favorite feature of Klook, which lets you walk in directly into an attraction or museum by simply showing a QR code. This feature is not available for all experiences, but when it is available, it makes traveling so much fuss-free. For example, when I was in Tainan , I pretty much bought the tickets for the major attractions on the spot (literally at the entrance of the attraction) and I was able to enter right away via the QR code from the Klook app.
Competitive pricing – I am not sure how they do it, but I find that prices in Klook are almost always cheaper than booking through other platforms or directly, especially for experiences in Asia.

Tips on using Klook successfully and safely

While there are many benefits to using Klook, it is very important to know that Klook is still a marketplace at the core of it. As such, the experience you get might vary.

Here are some of my personal tips to use Klook to your advantage!

1. Read the reviews thoroughly

For any specific items or experience in Klook, I would HIGHLY recommend checking out their reviews . This is a must-do regardless of whether you’re booking through Klook or any other platform.

Look for any negative reviews , and note down the ratio of negative vs positive reviews to get a clear view of the operator at their best and worst.

Think of it like buying items in a marketplace like Amazon – just because an item is listed on Amazon, it does not mean it’s going to be always high quality. In certain destinations, Klook might be listing the same items, services, or experiences by different vendors.

If you decide to book an experience with little or no reviews , be prepared to take the risk – the experience has not been validated by other users, and you might get a bad experience. But, it could also turn out well – you might simply have discovered a hidden gem that no one else has tried on Klook before.

In most cases, just because an activity has no reviews in Klook, it doesn’t mean they are completely new. More often than not, these experiences are offered by a company with many years of experience, it’s just that they are new to Klook. So if you are interested, you can find out who the vendor is (usually this is stated on the Klook activity page), and do a Google search on them outside of Klook. You might also see reviews that you don’t see in Klook.

The THSR Taiwan High-Speed Rail from Taipei to Tainan

2. Check the cancellation policy

Some experiences or services booked through Klook usually can be canceled, but it is extremely important to note that each item will have a different cancellation policy from another .

Usually, there will be a time limit for canceling – for example, you might not be able to get a refund if you cancel it at the last minute (within 24-48 hours) or you might only be eligible for a partial refund. But in certain experiences – usually a timed ticket like hotel booking, a train ticket, or a show – they might not offer cancellation at all.

So, make sure you know the exact cancellation policies before booking to avoid any disappointment!

No-show Protection: You could add a “No-show refund” insurance while booking an experience to make sure you can still get some money back if something happens and you need to cancel. Find out more about Klook’s No-show insurance .

3. Make sure your booking has been confirmed

If you are booking a time-sensitive activity such as an airport transfer or a tour, make sure the organizer gets in touch with you and confirms your booking close to the date of your travel.

It’s rare, and it has not personally happened to me, but I have heard one instance from a friend when her airport transfer in Bali wasn’t confirmed and the vendor ended up being a no-show on the day. Klook refunded her, but she still had to scramble to find alternative transport which was not ideal.

To be fair, this is a risk that you are taking with every booking, even if you book directly with the vendor or through any other platform. Always be proactive and make sure your booking is confirmed!

4. Download WhatsApp for communication

Which brings me to my next point. You should download WhatsApp , which is how most people communicate in Asia, and likely how the tour operator will try to get in touch with you. Link your WhatsApp to the phone number you’ve provided when booking the tour.

Conclusion – My verdict on Klook so far

So, in conclusion – is Klook legit? Yes, in my experience, they are very much legit. I have not personally had a bad experience with any experiences I’ve booked through Klook so far. Perhaps, I have been lucky with over 50+ bookings with Klook since 2018, ranging from tickets to airport transfers and car charters.

I have to note that I have yet to book hotels with Klook. It’s one of their newer offerings, and judging from the comment section of this post, people seem to encounter issues with the level of support when something goes wrong with the booking. As with other bookings, I would assess the risk by looking at all the reviews on the hotel’s Klook page.

And that’s all I know about Klook! What do you think? Will you book something on Klook for your next trip?

Note: I am just a regular happy customer of Klook . I was not paid to write this review. As always, all thoughts and opinions are honest and remain my own.

10 Comments

March 30, 2024

While the Klook platform is very easy to use, their customer care is extremely disappointing/disgusting and they will waste your time and your money!

Beware! Our experience with Klook’s airport transfer service at Narita Airport was nothing short of disgusting. We booked our transfer while in transit in Dubai, specifically requesting a 6 PM pickup time and even providing our flight number for added clarity. However, upon arrival, we faced a frustrating situation that ultimately left us without transportation and out of pocket.

After clearing customs and collecting our luggage, 4 sets of eyes searched for our driver, who was nowhere to be found. After frantic searching and inquiries at the information desk, my husband finally located the driver, who turned out to be unprofessional, rude, and unhelpful. He demanded additional payment, claiming he had waited for 100 minutes, despite our voucher stating the driver would wait for one hour and 40 minutes.

When we refused to pay extra, the driver abandoned us, leaving us stranded with our children and luggage.

To make matters worse, Klook’s customer service has been ABYSMAL. They dragged their feet in addressing our concerns (not getting back to us within the 2 days as promised), made us provide photographic evidence (which they totally disregarded), spent hours going back and forth on chat and refused to get a manager to call us, failed to provide a refund and ultimately refused to take responsibility for their flawed system, which completely disregarded our requested pickup time (inputting the flight number overrides the clients requested pickup time and communicates to their operator to pitch up at the time the flight lands- so stupid!).

Klook admitted to poor communication with their operator but still denied us our hard-earned money back. Save yourself the headache and avoid Klook’s unreliable and unprofessional service!

I also used the Klook platform to book Shinkansen (bullet train) tickets and while one pays more for reserved seating it does not allow one to choose seats so we had 4 tickets in 4 separate rows with my young kids sitting on their own. I waited over an hour to get through to their customer support chat and they could do absolutely nothing to help!

2 out of 2 failed Klook bookings. Deleting the platform and will NEVER USE IT AGAIN!

March 31, 2024

Hey Carnita. Sorry you had this experience! Definitely not ideal. I booked a transfer from Narita airport as well back in November, Thankfully my experience was great, the driver was waiting for us at the gate. The operator I booked with was called Chinichi through Klook.

March 25, 2024

Thank you for this article, was looking for reviews of Klook services. Question, do you know the quality of the pocket WIFI router they offer is sufficient for business usage in Taiwan? From what I have read, it does seem like there should be no problems with conference calls for audio/video across to United States? Will be visiting Taiwan for up to a month on part vacation but will also be bringing work along. Just want to be sure the wifi router will be able to offer reliable WIFI access for up to 8 hours if necessary. The location will mainly be in Taipei and from the same address location. Thanks ahead of time. -Allen

Hey Allen, I did not use wifi router but I used a SIM card for my mobile phone and the speed was very fast throughout Taiwan. I believe I was getting 4G/5G everywhere. The wifi router depends on the provider, so you should research the specific telco provider to see if they are reliable since you’re using it for work. Mine was Chunghwa Telecom. Even though most of them are unlimited data, you should see if they have maximum data usage per day or they might throttle the speed after. Not saying this is a thing in Taiwan, but I’ve seen it in other parts of Asia.

February 3, 2024

SCAMMERS!!! The absolute worst! We booked a 24sqm room in E-hotel Higashi Shinjukul through the Klook app, only to find out that they booked a 12sqm one for us instead. We could barely fit our things here! In addition, there is no customer service number you can call for help in Klook. Worse off, the E-hotel Higashi Shinjuku kept passing on the blame to Klook instead of helping us out. WORST EXPERIENCE EVER! PLEASE AVOID BOOKING ANYTHING THROUGH KLOOK. GO FOR RELIABLE APPS LIKE BOOKING.COM.

February 4, 2024

Hey Cara, I truly am sorry to hear about your experience. It seems that Klook is still working out the kinks when it comes to accommodation booking. I personally have only used them for experiences and tickets. Anyway, I hope your case can be resolved soon.

December 25, 2023

I had the same experience, I was informed to expect my refund credits within 30 days on 06Nov; is till did not see it reflected in my klook app till now despite me sending emails to klook on three other occasions to inquire about my refund. Each time klook responded very promptly that they have issues the credit voucher to my account but as of now on 25Dec 2023, I still do not see it in my klook app. Klook’s Experience Specialist was quick to ask for feedback on their customers support, however, the survey was just a super short one with only one question and a yes / no answer to it. There isn’t even a space for us to express our dismay or request for further assistance, I can’t help but wonder what kind of a customer experience survey is this. I can’t help but wonder if my credit refund has been misappropriated; if the credit voucher has been issued as what their customers support team claimed, then where is it ?

January 3, 2024

Hey Rosalind, I’m sorry to hear about your experience! I can’t really comment further as I don’t know the details of the booking in your situation, but I hope it gets resolved soon. Please do feel free to update me the outcome, if any.

December 17, 2023

After over a month of promises of refunds for accomodation I still have not been refunded. Very difficult to contact, English bad, no customer service. Book elsewhere.

Hi Jenine, sorry to hear that. Please let me know if the issue is eventually resolved.

Klook or Tour Package - Bali Forum

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Should I be booking my day trips on Klook/TripAdvisor or Take a tour Package instead?

How reliable is Klook in Bali?

Do Taxi Unions create problems for Klook too as they do in case of Grabs/GoJeks?

And do they charge more than what they advertise via Hidden Charges?

Thanks in Advance for the help!

10 replies to this topic

…. or neither. Simply get a local driver off the street wherever you are staying. Set your own personal itinerary if you wish. Discuss it with the driver. The going rate is around IDR700k ~ $50 for the whole van privately to yourself not per person. Usually 9am to 6pm ish.

The problem with taking an online tour is that you could find yourself on a fixed rigid itinerary with the driver taking you to places where he gets commission.

Avoid like the plague any tour offering “lunch/entrance fees included”. These especially have fixed rigid itineraries including lunch. I have seen these advertised at $49 per person

Totally agree with Nota.

This is what most of us do!

Thanks for the tip!

Can you confirm if this itinerary is possible on single day:

Bali Swing (Probably Alas Harum / Aloha) , which one is a better option?

Ubud Art Market

Kayu Putih,

Ulun Danu Beratan Temple

back to hotel in Ubud

For this particular trip you've outlined, I suggest this: I think by Kayu Putih you mean the very large sacred tree up in North Tabanan. It's easy to combine it to go to Jatiluwih rice fields, Bedugul area, (Ulun Danu Beratan otherwise popularly known as temple in the Lake) and Botanical Garden. Also Bedugul has a big fruit and spice market which because of the new roads up there are not as well travelled but they are fun for a look and shop.

Along the lakes there are lovely swings that have the lakes as backdrop, around Wanagiri. Your friendly Balinese driver will know all of this and the best route to take.

Do art market shopping on a separate day as you don't know how long it will take you to shop, and since you're staying in Ubud no need to include it in a tour schedule.

It’s also best to utilise the services of a local rather than going through a third party ap, which means that the driver only gets a percentage while the balance goes to an off shore company. The Balinese people have done it tough over the last 3 years, so directly supporting local people is the right thing to do.

Thanks everyone. Going by the replies I think Klook is a bad option and I should be there and explore via Local Taxis.

(although in Ubud and possibly other places when they are offering you rides/tours they will often just say "taxi" because it's a common phrase.

Thankyou DriveV for making that decision. As MangoMunky advised, for distance travel and tours, you would be using a driver, not a taxi. Their vehicles don’t have a taxi sign. You will find these drivers likely in the street outside your hotel and you just chat to one and give him an idea of where you’d like to visit. The rough cost will be around 600,000 IDR for about a 7 or 8 hour day. That is for the whole vehicle, not per person.

If you want to go a short distance, then use a taxi, but use the Bluebird taxis which are best.

Why do you say Bluebird taxis are best?

Compared to who?

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Klook: Travel, Hotels, Leisure 4+

Book tickets, tours & cars, klook travel technology limited.

#7 in Travel
4.8 • 13K Ratings

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Description.

Download Klook to find deals for the best things to do for anytime, anywhere. A World of Possibilities There are nearly half a million travel activities across the world waiting for you on Klook. From sightseeing trips and hotel bookings to immersive cultural experiences, we're here to guide you to your world of joy. Trusted & Top-rated Activities Explore handpicked experiences and get local insights for hundreds of destinations. Museums in Singapore? Tour packages in South Korea? Or some family attractions nearby? When you're on Klook, you're seeing the best of every place in your hands. Experiences Made Easy We make e-booking fast with instant confirmation and skip-the-line tickets on selected attractions. Whether it’s chasing waves on a Phuket vacation package, tasting wine in Melbourne or finding out what’s fun for the weekend in your area, you're just a few taps away from booking whatever makes you happy. Unlock Gold on Klook Rewards for Exclusive Perks - Earn up to 3x more Klook credits - Get up to US$95 in promo codes - Skip the line for premium customer support - Early access to top deals - Special Gold-only prices You can elevate your Klook experience to Gold when you spend US$380 or make 5 purchases of at least US$30 per year. And a Whole Lot More - Budgeting when travelling? Use Klook-exclusive promo codes to save on the best deals - Redeem your tickets and e-vouchers or download them for easy offline access - Save your bucket-list holiday ideas to your wishlist and book later - Choose from trains, buses, cars and even ferries to get around - Get movie and event ticket discounts and bundles Find us and say hello! - Official website: www.klook.com - Facebook: @klookglobal - Twitter: @klooktravel - Instagram: @klooktravel Got ideas for us? Let us know at [email protected]. Thanks bestie.

Version 6.66.1

What small thing brought you joy today? For us, it's you reading this! Not much to update this round - just some bug fixes and performance updates. Got ideas for us? Let us know at [email protected]. Thanks bestie.

Ratings and Reviews

13K Ratings

世界各地门票实惠购、推荐！

去年底去日本大阪旅行，在路客买票便宜又省事，以后习惯了买票就来这里，今年6月去台湾十天，基本门票、车票都是在这里买的，价格美丽啊，使用也方便，推荐！！！

Developer Response ,

尊敬的顧客您好，感謝您選擇Klook並給予5星的肯定。我們很高興您對Klook的服務滿意，帶給客人愉快及滿意的服務為Klook的宗旨。希望在下一次的旅途中我們可以繼續為您帶來愉快的經驗。若有任何意見及反饋，還請不吝告知我們。祝您順心。WaiLun

Difficult to use promo & Slow confirmation of booking

The promotional offers may not be easy to use. I purchased whole Japan JR pass for almost $440 and the promotion was I will receive $30 cashback which can ONLY be used to purchase another JRPass. However I have yet to receive the confirmation. I’ve been waiting since August till now. I’m afraid that due to time constraints, I may have to go ahead and purchase the additional JR pass my family needs to travel together and will not be able to utilise the voucher. So it’s as good as not having purchased any promo. I have already contacted the customer service multiple times in regards to the matter but not much seems to be happening to speed up the confirmation. I’ve been promised results within 48 hrs, but still had to follow up beyond 120 hrs. This makes me feel that the promos are just gimmicks to attract customers without really seeing through that we can actually utilise it. I have purchased multiple times on Klook but am now a bit jaded. Hoping Klook can mprove in this matter. Update. After chatting multiple times with customer service giving me the run around, telling me to wait for confirmation for my booking 1st. Now that I’ve finally received confirmation, but customer service now says the promo has been fully redeemed. So after all that trouble and waiting on my end for Klook to fulfil their end , it came to nothing but dissatisfaction.

Dear Customer We thank you for raising your concerns and sharing feedback on your experience - it is regrettable that things weren't up to your expectations during your booking with us. This isn't what we'd hoped to hear and will be taking this as honest, constructive feedback to share within the team and merchants. Please provide more details of your booking by clicking to this link https://s.klook.com/mzx66o so we can look into this for you? We appreciate your kind support towards us and we hope to be able to provide you with a better experience on your next booking with us. Sincerely Jenny K

Last Minute Cancellation

I received an email a day before my booking, stating that the hotel room is waiting for me and what I have to take note of etc before checking in. However, I received another email the DAY ITSELF, 2hrs before my booking and check-in of hotel stating that it has been cancelled. I was appalled by this and decided to give the hotel a call. Upon calling them, they told me that the hotel has been fully booked weeks back despite me booking it months back. They said that KLOOK was already informed weeks back that the dates I've booked for is fully booked and that the hotel rejected the booking. But KLOOK only send me the cancellation hours before my booking. Additionally, in their cancellation e-mail, they stated that they will compensate me regarding this issue, but here I am waiting for three weeks with no reply or contact from the local team. How irresponsible and horrible is your service? Please take note, DON'T EVER BOOK USING KLOOK AS THEY WILL CANCEL ON THE DAY ITSELF and WILL IGNORE ALL YOUR E-MAILS THEREAFTER!

Dear Customer, we appreciate you expressing your concerns and providing feedback on your experience. We sincerely regret that the service did not meet your expectations. This is not the feedback we had hoped for, and we consider it valuable and constructive. Please do not hesitate to reach out to us via link (https://s.klook.com/mzx66o) and we can investigate the issue for you further. Sincerely, Fendy K.

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Klook Plans Partnership with Thailand as the Country Skyrockets in Popularity

Jesse Chase-Lubitz , Skift

April 25th, 2024 at 2:33 PM EDT

Thailand remains a strong destination post Covid. Tour operators are flocking to the country and playing a significant role in how travel evolves.

Jesse Chase-Lubitz

Klook, a leading platform for travel experiences in Asia, signed a letter of intent with the Tourism Authority of Thailand to boost experiences in the country. The company is hoping to double the number of bookings it has for tourism packages to Thailand this year.

Klook says it is focusing on events, from Muay Thai matches to music festivals to Michelin visits and river cruises. The collaboration should have a particular impact on ticketing, as it allows the company to offer an integrated booking experience to major festivals and top attractions.

Klook is also planning to promote the less obvious attractions and support small to medium operators by providing digitalization tools that can bring offerings online and showcase them to a global audience.

Thailand Gaining in Popularity

Thailand is a long-time travel favorite and it bounced back strong after COVID. Klook says the country has had a 44% growth in foreign tourist arrivals over the past year and a Travel Pulse survey shows that travelers are looking to increase their target budgets for Thailand in 2024 by up to 50%.

The Tourism Authority of Thailand conducted its own survey echoing these results . They found that tourists are spending more on luxury accommodations despite higher airfares and that the use of online platforms for travel arrangements is rising, with tour operators “still playing a significant role.”

Other tour operators, such as EF World Journeys, which offers educational tours, say Thailand is a growing favorite for North American travelers and that it remains one of the top three most popular destinations in Asia.

“Year-to-date, EF Go Ahead Tours has realized nearly 60% year-over-year growth in bookings to Thailand, adding several new tour offerings in the country to meet the demand in the region,” says Heidi Durflinger, President of EF World Journeys which operates two of their offerings.

“Based on our trending destinations data, which is based on thousands of demand indicators amongst younger adult travelers (18-35), tours in Thailand have been a consistent top 5 destination for bookings during Spring Break, but we are also seeing strong demand for Thailand from travelers seeking international beach vacations all year round,” said Heather Leisman, President, EF Ultimate Break.

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Tags: Klook , thailand , tourism

Photo credit: Klook & Thailand Tourism Authority Tuk Tuk at Wat Ratchanadda and the Loha Prasat, Buddhist temples in Bangkok. Source: Klook

Entertainment

Klook announces hotel packages that come with 2 Taylor Swift concert tickets, starting at S$542

Advertisement.

These packages for her Singapore concerts go on sale at 12pm on Friday (Jul 7).

Taylor Swift performs onstage on the first night of her "Eras Tour" at AT&T Stadium in Arlington, Texas, on Mar 31, 2023. SUZANNE CORDEIRO / AFP

Hazeeq Sukri

With the final day of "The Great War" upon us, Swifties clamouring for tickets for Taylor Swift's Singapore shows in March have received a few lifelines.

First, Ticketmaster has announced that they will be releasing more seats in three new categories with side or restricted views for all six shows. These are priced at S$88, S$108 and S$248.

Second, at 12pm on Friday (Jul 7), travel platform Klook will sell their Experience Packages which come with two tickets to Taylor Swift's concert and a night's stay at a selected hotel.

Starting at S$542, there are two types of Experience Packages available: One with a night's stay at a four-star hotel and the other with a night's stay at a five-star hotel.

Users can choose from various hotels including Furama Riverfront, Orchard Hotel Singapore, Raffles Hotel and Andaz Singapore.

To get in on this Klook app-only deal, you will need a Ticketmaster account. Once general sales start, you can select the concert ticket category and date you want, as well as your preferred hotel.

Do note that each user can only purchase a maximum of four concert tickets, that is, two Experience Packages. For more details, check out Klook's page .

So if you're a Swiftie who did not manage to secure an access code for Friday's general sale, you'll now have another option to try to catch the Anti-Hero singer.

Swift will be performing six shows here on her Eras Tour in March 2024. With Singapore being her only stop in Southeast Asia, demand for her shows has been exceptionally high. UOB presales on Jul 5 had queues exceeding one million people and sold out within three hours.

Despite being on tour, Swift is also hard at work releasing her music – her latest re-recorded album Speak Now (Taylor's Version) is scheduled for release on Friday.

Taylor Swift fans start queuing at SingPost outlets more than 24 hours before general ticket sales start

UOB presale tickets for Taylor Swift’s Singapore concerts sell out after 3 hours

Ticket prices and seat map for Taylor Swift's Singapore shows announced, VIP packages reach up to S$1,228

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Klook or Tour Package
1. Re: Klook or Tour Package. 1 year ago. …. or neither. Simply get a local driver off the street wherever you are staying. Set your own personal itinerary if you wish. Discuss it with the driver. The going rate is around IDR700k ~ $50 for the whole van privately to yourself not per person. Usually 9am to 6pm ish.
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To get in on this Klook app-only deal, you will need a Ticketmaster account. Once general sales start, you can select the concert ticket category and date you want, as well as your preferred hotel. Do note that each user can only purchase a maximum of four concert tickets, that is, two Experience Packages. For more details, check out Klook's page.

Klook: Travel, Hotels, Leisure

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Key Takeaways of Understanding What is Klook

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Klook Travel Review [2024]: Is Klook Actually Legit?

What Is Klook?

How Do You Use It?

2. Find Your Activity

3. Add to Cart

4. Promo Codes and Credits

5. Pay For Your Booking

6. Receive Your Voucher(s)

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