tourism act of 2009 rules and regulations

This Act which is a consolidation of Senate Bill No. 2213 and House Bill No. 5229 was finally passed by the Senate and the House of Representatives on March 6,2009 and March 4, 2009, respectively.

Approved: May 13, 2009

GLORIA MACAPAGAL - ARROYO President of the Philippines

Tourism Congress of the Philippines

The Voice of Philippine Tourism Indusstry

tourism act of 2009 rules and regulations

BY-LAWS OF THE TOURISM CONGRESS INC.

(as amended on November 2020)

ARTICLE 1 – NAME AND OFFICE

SECTION 1. Pursuant to Section 104 of the Republic Act 9593, otherwise known as the Tourism Act of 2009 and Section 137 of its Implementing Rules and Regulation as amended, the Tourism Congress Inc., hereinafter also after referred to as the Congress, is constituted.

SECTION 2. The principal office of the Tourism Congress Inc. shall be located in Metro Manila.

ARTICLE II – PRIMARY PURPOSES

SECTION 3. The purpose or purposes for which the Tourism Congress Inc. is created are:

a.) To serve as the private sector consultative body to assist the government in the development, implementation and coordination of Philippine tourism policy (Section 104, RA NO. 9593); b.) To nominate such representatives as required under RA No. 9593 (Section 104, RA No. 9593); c.) To make recommendations for appointment by the President of representative directors of the TPB Board, DFPC Board and TIEZA Board pursuant to Section 65, paragraph (g) of RA No. 9593; d.) To collaborate and coordinate efforts and resources of private sectors industry stakeholder in the formulation and development of strategies to sustain economic growth which may serve as vital in-outs to the government through the Department of Tourism; e.) To serve as an important link in developing a stronger and an institutionalized partnership between the government through the Department of Tourism and the private sector industry stakeholders; f.) To promote favorable working relations among the tourism industry stakeholders thereby ensuring a more responsible and healthy business environment; g.) To serve as the voice of the tourism industry on matters of national interest, particularly those that affect the private sector; h.) To do such other acts as consistent with and beneficial to the Philippine tourism policy.

ARTICLE III – MEMBERSHIP

SECTION 4. The membership of the Tourism Congress shall be composed of:

a.) Regular Members b.) Associate Members

SECTION 4A. Regular Members – The Tourism Congress shall be composed of representatives of all accredited tourism enterprises and former Secretaries of Tourism (IRR Sec 137).

“Tourism Enterprises” refers to facilities, services and attractions involved in tourism, such as, but not limited to: travel and tour services; tourist transport services, whether for land, sea or air transportation; tour guides; adventure sports services, whether such sports as mountaineering, spelunking, scuba diving, and other sports activities of significant tourism potential; convention organizers; accommodation establishments, including, but not limited to, hotels, resorts, apartelles, tourist inns, motels, pension houses, and home stay operators; tourism estate management services, restaurants, shops and department stores, sports and recreational centers, spas, museums and galleries, theme parks, convention centers and zoos; (RA9593. Sec. 4, (p)).

“Primary tourism enterprises” refers to travel and tour services; land, sea and air transport services exclusively for tourist us; accommodation establishments; convention and exhibition organizers, suppliers and services; tourism estate management; and such other enterprises as may be identified by the Secretary, after due consultation with concerned sectors; (RA 9593. Sec 4 (q).

“Secondary tourism enterprises” refers to all other tourism enterprises not covered by the preceding subsection (RA 9593. Sec 4 (r)).

All primary tourism enterprises shall be periodically required to obtain accreditation from the Department as to the quality of their facilities and standard services. Accreditation shall be voluntary for secondary tourism enterprises. (Section 39, RA No. 9593).

SECTION 4B. Associate Members – Associate members are composed of Associations and Organizations promoting tourism, or secondary tourism enterprises accredited with other government organizations. For this purpose, enterprises for which there is no specific accreditation process, the presentation of registration with the Securities and Exchange Commission or the Department of Trade and Industry shall be sufficient. For associations and organizations, they will be represented by their authorized representative duly endorsed by their board.

Associate members do not have any voting rights.

SECTION 4C . Secondary tourism enterprises that are accredited with the Department of Tourism shall be deemed Regular Members.

SECTION 4D. Third Party Agreements – The Board of Trustees may establish contractual arrangements with government, quasi-government, non-government and private entities. Such partnerships do not create or establish membership status, rights, or obligations and shall be governed by their respective contractual arrangements.

In no case shall government or quasi-government entities be admitted to, or considered as, regular or associate members of the Association.

SECTION 5. Application for membership – Application for membership shall be submitted in the prescribed form and filed with the Board of Trustees shall accept or reject applications with the affirmative vote of the Trustees present at a meeting called for the purpose.

SECTION 6. Loss of membership – The following are grounds for the cancellation of membership by the Board of Trustees:

a.) Cancellation of accreditation by the DOT unless such decision is appealed by the tourism enterprise concerned; furthermore, suspension of an accredited tourism enterprise by the DOT shall consequently suspend its membership with the Tourism Congress and shall be revived only upon lifting of such suspension by DOT; b.) The suspension or cancellation of business permit by the local government or SEC/DTI where business is registered unless such decision is contested by suspended or cancelled tourism enterprise.

Provided that the finality of the cancellation of membership of an accredited enterprise by the Dept. of Tourism or Local government where it is registered or by the SEC or DTI shall automatically cancel the membership of the same with the Tourism Congress.

SECTION 7. Rights and Privileges of Members – Subject to the limitations of the preceding sections, every member in good standing through its authorized representative shall be entitled to:

a.) Vote in all membership meetings of the Tourism Congress; b.) To participate in all deliberations and/ or meetings of the Tourism Congress; c.) To examine the records or books of the Tourism Congress during business hours; d.) Vote and be voted upon in any election for any office of the Tourism Congress as as to be nominated as representative on the Boards of the attached agencies of the Department of Tourism, namely the Tourism Promotions Board (also referred to as “TPB” or “TPB”), the Tourism Infrastructure and Enterprise Zone Authority (also referred to as “TIEZA”), and the Duty Free Philippines Corporation (also referred to as “DFPC”), as provided for pursuant to RA No. 9593, otherwise known as the Tourism Act of 2009 and its Implementing Rules and Regulations (IRR); Provided, That, in order to be eligible for this purpose, the procedure and qualifications outlined in this Constitution and By-Laws in the article entitled Representation in the Board of Directors of the TPB, TIEZA and DFPC shall be complied with.

SECTION 8. Duties of Members – All members shall have the following duties and obligations:

a.) To abide by this Constitution and By-Laws and comply with all resolutions, rules and regulations duly promulgated by the Board of Trustees; b.) To pay dues as provided by this Constitution and By-Laws, and all other financial obligations as maybe imposed to the Tourism Congress; c.) To attend membership meetings of the Tourism Congress; d.) To discharge any assignment given them by the Board of Trustees or by the President; e.) To promote the purposes of the Tourism Congress in accordance with Article II of this Constitution.

ARTICLE IV – FINANCES AND MEMBERSHIP DUES

SECTION 9. Membership application fees – The amount of membership application fees shall be determined by the Board of Trustees and paid to the Tourism Congress through its Treasurer upon submission of the application for membership;

SECTION 10. Membership Dues – The annual dues shall be determined by the Board of Trustees. Such annual dues may be adjusted no more than once a year, taking into consideration with the needs of times. In no case however shall the Board lower or cut the prevailing annual dues. All annual dues shall be remitted via bank transfer/ specified bank account, cheque or cash to the designated office.

SECTION 11. Special Assessment – The Tourism Congress may impose special assessments provided a proposal has been made and presented to and voted upon by majority of the members.

The special assessment must be contained in the budget of Congress and must pertain to expenses;

SECTION 12. Disputes of Dues – If any member disagrees with the statement of account made by the Treasury, a written objection thereto must be filed with the Treasurer within one month after notice thereof. The President shall make the final decision to resolve the dispute.

SECTION 13. Failure to pay – Any member who fails to pay annual membership dues within ninety (90) days or three (3) written reminders of outstanding dues shall automatically be dropped from the Roster of Members of the Tourism Congress unless properly reinstated by the Board of Trustee upon payment of fees.

SECTION 14. Allocation of Dues – Until otherwise revised by the General Assembly in the allocation of the membership dues collected by the Organization the Treasurer shall prepare and submit to the Board of Directors his/her recommendations on the allocation of the budget for the ensuing year which will then be presented to the General Membership for ratification and approval.

SECTION 15. Bank account – Tourism Congress shall maintain an account with a reputable bank in good standing to be approved by the Board.

All funds remaining in the hands of the outgoing Treasurer, shall likewise be turned over to the incoming Treasuer within (30) days from election.

SECTION 16. Bank account and Signatories – all disbursements from the Congress’s bank accounts or certificate of deposit shall require at least two (2) authorized signatories, to be designated by the Board in a resolution for that purpose unless otherwise provided for herein.

SECTION 17. External Auditor – The Organization shall retain an External Auditor approved by the Board. He/she shall conduct an audit of the Organization’s finances at least once per annum, or as often as the Board may decide.

ARTICLE V – REPRESENTATION IN THE BOARD OF DIRECTORS OF THE TPB, TIEZA AND DFPC

SECTION 18. Qualification of candidates – In the selection to be nominated to the portion pertaining to the private sector representatives of the Board of Directors to the TPB, the TIEZA, and the DFPC, the Tourism Congress shall ensure that the following minimum qualifications shall be complied with:

a.) Candidates must be Filipino citizens; b.) With recognized competence in business management, marketing, finance, tourism and other related fields; c.) Must represent an accredited tourism enterprise as of the date of selection and appointment; d.) Must be high ranking official of an accredited tourism enterprise or registered enterprise, as the case may be, and e.) Must be duly authorized to attend the meeting by the governing Board of the company he/she is representing and vote and be voted upon.

SECTION 19. The qualifications of the candidates to be nominated to the portion pertaining to the private sector representatives of the Board of Directors of the TPB, the TIEZA, and the DFPC, mentioned in the immediately preceding Section may not be changed by the Tourism Congress unless the changes are duly promulgated by the Department of Tourism, in consultation and with the consent of the respective Board of Directors of the TPB, TIEZA and DFPC, in a subsequent issuance.

SECTION 20. TPB – The Tourism Congress is represented on the Board of TPB with five (5) directors. The Tourism Congress submits a list of three (3) candidates from among its members from the following sectors, providing as far as practicable, equal representation from Luzon, Visayas and Mindanao.

a.) Accommodation enterprises; b.) Travel and tour services; c.) Land, air and sea tourist transport services; d.) Conventions and exhibition services and suppliers; e.) Other accredited tourism enterprises.

Their term is governed by the GOCC regulations.

SECTION 21. TIEZA – The Tourism Congress is represented on the Board of TIEZA with five (5) directors. The Tourism Congress submits a list of three (3) candidates from among its members from the following sectors, providing as far as practicable, equal representation from Luzon, Visayas and Mindanao.

SECTION 22. DFPC – The Tourism Congress is represented on the Board of DFPC with three (3) directors. The Tourism Congress nominates candidates from among its members with representation from the various sectors and providing as far as practicable equal representation from Luzon, Visayas and Mindanao. They must be Filipinos with recognized competence in business management, marketing, finance, tourism and other related fields, provided that there shall be no conflict of interest in any matter concerning the operations of the DFPC.

SECTION 23. Nomination of candidates to the private sector representative to the Tourism Coordinating Council – the Tourism Congress shall, subject to the qualifications mentioned in Section 1 of this Article, also nominate and endorse to the Secretary of Tourism a representative from among its members to represent the tourism industry in the Tourism Coordinating Council.

SECTION 24. Submission of nominees to the Secretary of Tourism – The Tourism Congress shall transmit, through a Board Resolution, to the Secretary of Tourism for endorsement to the President, the candidates nominated to the TPB, the TIEZA, and the DFPC Board of Directors in accordance with Sections 3, 4 and 5, of this Article; Provided, that the Board Resolution shall state that the Tourism Congress certifies that the nominees possess the qualifications set forth for said nominees in the Implementing Rules and Regulations of R.A. No. 9593 as promulgated by the Department of Tourism; Provided, further, That, subsequent nominations to the TPB, the TIEZA, and the DFPC shall observe the same procedure of endorsement and certification of the nominees by the Tourism Congress to the Secretary of Tourism.

Notwithstanding the implementing rules and regulations of RA 9593, the GOCC regulations may supersede.

ARTICLE VI – MEETINGS

SECTION 25. Annual Meetings – The annual meeting of the members shall be held at the place duly designated by the Board every November of each year. The President and Treasurer shall render his/her annual report to the members regarding the activities of the Tourism Congress. The election of the Board of Trustee shall also be held during this meeting.

SECTION 26. Extraordinary Meetings – Extraordinary meetings of the members shall be called as the need thereof arises, by the Board of Trustees or the President or upon petition of 1/3 of the general membership.

SECTION 27. Consultative Meetings – Each region organizes at least one (1) consultative meeting per year.

SECTION 28. Meetings of Board of Trustees – Such meetings should be held not less than four (4) times per calendar year.

SECTION 29. Executive Committee Meetings – Such meetings shall be called by the President as and when necessary.

SECTION 29A. Venue of Meetings – For Annual Meetings, Extraordinary Meetings, Consultative Meetings, or Meetings of the Board of Trustees, the Board of Trustees may by majority vote hold the meeting in person, or by video- or tele-conference, or combinations thereof, and the quorum shall be determined from the total number of persons both physically and virtually present.

SECTION 30. Notices – Notices of the time and place of all meetings shall be given personally, by special delivery mail, courier, or electronic mail, at least two (2) weeks before the date set for such meeting. The notice of every special meeting shall state briefly the purpose of the meeting.

SECTION 31. Quorum – A quorum for any meeting of the members shall consist of a simple majority of members of good standing. A majority vote of the members present constitute a quorum shall decide on any matter of the meeting, except those matters where the Corporation Code requires the affirmative vote of a greater portion.

SECTION 32. Proxy – A proxy can be extended to another associate within the same member company, or to any other member of the Tourism Congress, whether or not from the same sector or region. This shall be in writing and filed with the Secretary of the Tourism Congress before the scheduled meeting.

SECTION 33. Order of Business – The order of business at the annual meeting of the members shall be as follows:

a.) Proof of service of the required notice of meeting. b.) Proof of presence of a quorum. c.) Reading and approval of the minutes of the previous annual meeting and action thereon. d.) Unfinished business. e.) Annual Report of the President. f.) Annual Report of the Treasurer. g.) Consideration of resolutions. h.) Consideration of amendments to the Constitution and By-Laws (if any) i.) Election of the Trustees for the ensuing year. j.) Other matters. k.) Adjournment.

SECTION 34. Order of the Meeting – The revised Robert’s Rules of Order shall govern the proceedings of all meetings of the Tourism Congress.

ARTICLE VII – ELECTIONS

SECTIONS 35. The Congress shall elect eighteen (18) trustees nominated from among its members in good standing.

Only high ranking officials of tourism enterprises accredited by the Department of Tourism or other government regulatory bodies shall be elected officers of the Congress. (IRR Sec 137 (c)) Luzon, Visayas and Mindanao shall each be represented by six (6) trustees from the following sectors:

a.) Accommodation enterprises b.) Travel and tour services c.) Land, air and sea tourist transport services d.) Conventions and exhibition services and suppliers e.) Tourism estate development and management services f.) Other accredited tourism enterprises

SECTION 36. Term of Office – The term of office of a trustee shall be two (2) years with a maximum of three (3) consecutive terms.

SECTIONS 37. An electoral committee of three (3) members shall be appointed by the President with the approval of the Board of Trustees from among members who will not be candidates at east fourteen (14) calendar days prior to the election date to screen nominations and set-up election procedures.

SECTION 38. The voting for the election of trustees shall be officially certified by the Secretary.

SECTION 39. Any bonafide member can be elected ‘in absentia’ provided he has previously indicated his acceptance of availability for the nomination.

SECTIONS 40. Candidates shall have been members in good standing continuously for one (1) year at least prior to the election.

SECTION 41. The election of Trustees and Officers shall be by secret ballot. The electoral committee may provide for a system of remote or electronic voting, provided that the secrecy of the balloting process is preserved.

SECTION 42. Voting Proxy – Each member shall be entitled to one vote, and he may vote either in person or by proxy. Such proxy can only be extended to another Associate within the same member company. This shall be in writing and filed with the Secretary of the Tourism Congress before the scheduled election.

ARTICLE VIII – TRUSTEES

SECTION 43. Board of Trustees – The corporate powers of the Tourism Congress shall be exercised, its business conducted and its property controlled by the Board of Trustees, consisting of eighteen (18) members including a President, an Executive Vice President, three (3) Vice Presidents (one from Luzon, one from Visayas, one from Mindanao), a Secretary, a Treasurer, a Public Relations Officer, and nine (9) members.

The Board of Trustees must have equal representations from Luzon, Visayas, Mindanao in each of the following sectors:

a.) Accommodation enterprises b.) Travel and tour services c.) Land, air and sea tourist transport services d.) Conventions and Exhibition Services and Suppliers e.) Tourism estate development and management services f.) Other accredited tourism enterprises

SECTION 44. Qualifications – The Trustees to be elected must be of legal age and members of the Tourism Congress, in good standing for at least one (1) year.

SECTION 44A. Sectoral Vacancies – In the event that a specific sector lacks representation on the Board of Trustees, and there are no regular members qualified to stand for election or be appointed, the Board, by a majority vote, may appoint, in the following order:

a.) A regular member from the said sector and geographic area, but might not have met the one (1) year of good standing requirement, b.) A regular member from another sector, but from the same geographic area, or from the same sector but another geographic area, or c.) A regular member who is otherwise barred from reelection on account of term limits.

SECTION 45. Disqualification of Trustees or Officers – No member convicted by final judgement of an offense punishable by imprisonment for a period exceeding six (6) years, or a violation of the Corporation Code of the Philippines committed within five (5) years prior to the date of his/her election or appointment, shall qualify as a trustee or officer.

SECTION 46. Term of Office of Trustees – The trustees shall hold office for maximum of three (3) consecutive terms and until their successors are duly elected and qualified in the next election duly called for the purpose: Provided, however that, in case of vacancy in the Board of Trustee other than by the expiration of the term, such as by death, resignation, or removal, the Board, by a majority vote of the remaining trustees, if still constituting a quorum, shall fill the vacancy by appointment, otherwise, vacancies shall be filled by the members of the Tourism Congress in a regular or special meeting called for the purpose;

Provided further that in case the Board of Trustee who has vacated or lost his/her seat in the Board represents a region, his/her replacement shall come from the same region;

Provided furthermore that the new Trustee shall satisfy all the qualifications of a Trustee of the Tourism Congress in this Constitution and By-Laws and shall hold office only for the unexpired term of the previous Trustee which he/she succeed.

Member of the Board of Trustees or Officers shall serve for a term of two (2) years with a maximum of three (3) consecutive terms. Such member may be eligible for elections again after two (2) years following the ending of the term.

Any appointment to the Board is in the name of the person / member and not in the name of the establishment he represents.

In case of a draw of number of votes received in the election of trustees, the establishment with no longer membership is considered elected.

SECTION 47. No elected member of the Board of Trustees shall be eligible for nomination as representative directors to the TPB, TIEZA and DFPC, during their term.

SECTION 48. Functions of the Board of Trustees – The Board of Trustee shall perform the following functions:

a.) Is charged with the responsibility of accomplishing the purposes and objectives of the Tourism Congress. It shall manage and control all activities and properties of the Tourism Congress and exercise all corporate powers inherent thereto. b.) Make appropriations and authorize disbursements from funds of the Tourism Congress. c.) Appoint staff and employees and fix the terms and conditions of their employment. d.) Receive and act on reports and recommendations submitted by the committees created by the Tourism Congress. e.) Engage the services of an Auditor and/or legal counsellors and other professionals as may be deemed necessary. f.) Adopt a corporate seal of the Tourism Congress.

SECTION 48. Quorum of the Board of Trustees – The presence in a meeting duly called of a majority of the Board of Trustees shall constitute a quorum and the affirmative vote of at least a majority of the quorum shall be necessary to constitute a binding corporate act.

SECTION 49. Liability of Trustees – Trustees of the Tourism Congress who willfully and knowingly vote for or assent to patently unlawful acts of the Tourism Congress or who are guilty of gross negligence or bad faith in directing the affairs of the Tourism Congress or acquire any personal or pecuniary interest in conflict with their duty as such trustees shall be liable jointly and severally for all damages resulting therefrom suffered by the Tourism Congress, its members and other persons.

ARTICLE IX – OFFICERS

SECTION 50. Officers – The officers of the Tourism Congress shall consist of a President; an Executive Vice-President; three (3) Vice-Presidents to represent Luzon, Visayas and Mindanao; a Secretary, a Treasurer, an Assistant Treasurer, and a Public Relations Officer. They shall be elected by the Board of Trustees from among themselves. That, no one shall act as President and Secretary or as President and Treasurer at the same time;

The three (3) Vice Presidents shall be elected from among respective regional trustees.

The Secretary shall be a resident and citizen of the Philippines.

These officers shall form the Executive Committee.

Provided that only high ranking officials of tourism enterprises accredited by the Department of Tourism or other government regulatory bodies shall be elected officers of the Tourism Congress.

SECTION 51. Term of Office of Officers – All officers of the Tourism Congress shall hold office for two (2) years however not more than three (3) consecutive terms and until the successors are duly elected and qualified. In the event of sickness, absence, temporary disability or temporary incapacity of the President, the Board of Trustees shall appoint an Acting President from among its Trustees with the powers and prerogatives pertaining to the President under this Constitution and By-Laws for the duration of such sickness, absence, temporary disability or temporary incapacity of the President;

Provided that, in the event of resignation, death or permanent incapacity of the President or any other elective officer, the Board of Trustees shall elect the successor to serve the unexpired term.

SECTION 52. Liability of Officers – Officers of the Tourism Congress who willfully and knowingly vote for or assent to patently unlawful acts of the Tourism Congress or who are guilty of gross negligence or bad faith in directing the affairs of the Tourism Congress or acquire any personal or pecuniary interest in conflict with their duty as such trustees shall be jointly and severally for all damages therefrom suffered by the Tourism Congress, its members and other persons.

ARTICLE X – FUNTIONS AND POWERS OF OFFICERS

SECTION 53. President – The President shall be the Chief Executive Officer of the Tourism Congress. He/she shall preside in all meetings of the members of the Tourism Congress and the Board of Trustees.

He/she shall execute all resolutions of the Board of Trustees. He/she shall be charged with directing and overseeing the activities of the Tourism Congress. He/she shall submit to the Board as soon as possible after the close of fiscal year, and to the members at each annual meeting, a complete report of the activities and operations of the Tourism Congress for the fiscal year under his term.

SECTION 54. Executive Vice-President – The Executive Vice-President, if qualified, shall exercise all powers and perform all duties of the President during the absence or incapacity of the latter and shall perform duties that may be assigned by the Board of Trustees.

SECTION 55. Vice-Presidents – The Vice-Presidents for Luzon, Visayas and Mindanao shall exercise all powers and duties that may be assigned to them by the Board of Trustees.

Their primary duties include: to canvass for members; to organize consultative meetings, to foster networks and friendly relationship among its members.

SECTION 56. Secretary – The Secretary shall circularize among the members all important policies, resolutions and projects adopted by the board of trustees, give notices required by this Constitution and By-Laws and keep minutes of all meetings of the members and of the Board of Trustees in a book kept for the purpose. He/she shall be the custodian of all records, documents and correspondence. He/she shall maintains an up-to-date membership roster. He/she shall keep the seal of the Tourism Congress and affix such seal to any paper or instrument requiring the same. He/she shall have custody of the members’ register and the corresponding files of the Tourism Congress. He/she shall also perform all such other duties and work as the Board of Trustees may from time to time assign to him/her.

SECTION 57. Treasurer – The Treasurer shall have charge of the funds, receipts and disbursement of the Tourism Congress. He/ she shall keep all moneys and other valuables of the Tourism Congress in such banks as the Board of Trustees may designate. He/she shall keep and have charge of the books of accounts. He/she shall also perform such other duties and functions as may be assigned to him/her from time to time by the Board of Trustees. He/she shall post a bond in such amount as may be fixed by the Board of Trustees.

SECTION 58. Public Relations Officer – The Public Relation Officer handles all communications with the membership, public, press and media. The position holder prepares press releases and communications as approved by the Executive Committee. He/she shall in charge of the newsletter and website content.

SECTION 59. External Auditor – The Auditor is from outside of the Tourism Congress and appointment by the Executive Committee on a calendar to calendar year basis. The auditor has no voting rights.

SECTION 60. Legal Counsel – The legal counsel is from outside of the Tourism Congress and appointed by the Board of Trustees on a calendar to calendar year basis. The legal counsel has no voting rights.

ARTICLE XI – COMMITEES

SECTION 61. Creation of Committees – The Board of Trustees shall create such committee as may be deemed necessary to effectively carry out the objectives of the Tourism Congress, such as the creation of technical working groups, policy advocacy group, finance and oversight committee, membership committee, ethics committee, ethics committee, nominations committee, ways and means committee, policy research and development committee.

SECTION 62. Executive Committee – There shall be an Executive Committee composed of not less than nine (9) members of the Board of Trustees to be appointed by the Board. Said Executive Committee may act pertaining to the general policy and such other matters as the Board of Trustees may delegate for its action before and in between Board meetings except with respect to: (1) approval of any action for which the members’ approval is also required; (2) the filling of vacancies in the Board; (3) the amendment or repeal of Constitution and By-Laws; (4) the amendment or repeal of any resolution of the Board which by its express terms is not so amendable or repealable.

ARTICLE XII – SECRETARIAT

SECTION 63. The Tourism Congress shall create, through its Board, a Secretariat which will serve as its main support unit in its principal office; Provided that the Tourism Congress may, as it may deem proper and to expedite its administrative operational process and for practical intents and purposes, may create separate Secretariats in each of the region covering Luzon, Visayas and Mindanao.

SECTION 64. The Secretariat shall have the following functions and responsibilities.

a.) Provide administrative support to the Tourism Congress; b.) Organize and make all necessary arrangements for Tourism Congress meetings and conferences; c.) Assist in the preparation of the minutes of meetings and resolutions of the Tourism Congress; d.) Assist the Secretary regarding the custody of the Association’s documents and other records; e.) Assist the Secretary in the preparation of notices of meetings and in the recording of the minutes of the Tourism Congress’ meetings; f.) Act as the central channel of communications for the Tourism Congress and with its members.

ARTICLE XIII – SUSPENSION, EXPULSION, TERMINATION OF MEMBERSHIP

SECTION 65. Suspension, expulsion, and termination of membership shall be in accordance with the rules and regulations of the Tourism Congress.

SECTION 66. Any member of the Tourism Congress may file charges against a member by filling a written complaint with the Secretary of the Tourism Congress. The Board of Trustees shall call a special meeting to consider the charges. The affirmative vote of majority of all the Trustees shall be necessary to suspend a member, provided that where the penalty is expulsion, the affirmative vote of the majority of all members of the Tourism Congress shall be necessary.

ARTICLE XIV – FUND

SECTION 67. Funds – The funds of the Tourism Congress shall derived from application/admission fees, annual dues and special assessments of members, gifts or donations. The Tourism Congress prepares an annual budget of its operational expenses. The Department of Tourism shall provide the necessary funds.

SECTION 68. Disbursements – Withdrawal from the funds of the Tourism Congress, whether by check or any instrument shall be signed by the Treasurer and countersigned by the President. If necessary, the Board of Trustees may designate other signatories.

SECTION 69. Fiscal Year – The fiscal year of the Tourism Congress shall be from January 1st to December 31st of each year.

ARTICLE XV – GRIEVANCE PROCEDURE AND DISCIPLINARY ACTIONS

SECTION 70. Grievance Committee – There is hereby created a Grievance Committee composed of an lead arbiter and four (4) members who shall have been, at the time of their appointment, a member of the Organization is good standing for the last three years prior to their appointment. The lead arbiter is elected from the Officers, two (2) members are from the Board of Trustees and two (2) members from the General Membership, as appointed by the Board of Trustees.

SECTION 71. Jurisdiction – The Grievance Committee shall have original jurisdiction to hear and decide cases involving:

a.) Controversies arising out of inter-Congress or intra-Congress relations; between and among individual members; between any or all of them and the cluster (region) of which they are members, respectively; b.) Controversies in the election or appointment of Congress officers, directors or trustees; c.) Controversies between any association, individual members and the officer regard to interpretation, application or compliance with any of the provisions of this Constitution and By-laws.

SECTION 72. Procedure – The Grievance Committee shall, within fourteen (14) days from its composition, create its own Rules of Procedure that is deemed most appropriate in the settlement of grievance. Such Rules of Procedure shall form part of rules and regulations of Congress.

SECTION 73 . Decision and Appeal – The decision of the Grievance Committee shall be appealable to the President. The President, within fourteen (14) days from receipts of the appeal, shall forward the findings and recommendation the grievance committee. The decision of the President shall be final.

SECTIONS 74. Grounds for Disciplinary Action – Elective and appointed members of the Congress and representatives of member organizations may be censured, suspended or expelled from the Organization fro violation of the By-Laws, conviction of any crime involving moral turpitude, dereliction of duty or conduct inimical to the interests of the Organization, misfeasance or nonfeasance shall likewise disqualify any person authorized as a representative of an enterprise.

ARTICLE XVI – AMENDMENTS OF THE CONSTITUTION AND BY-LAWS

SECTION 75. Amendments – This Constitution and By-Laws, or any provision thereof, may be amended or repealed by a majority vote of the members and by a majority vote of the Trustees at any regular or special meeting duly held for the purpose; Provided, however, that, no amendment inconsistent with the provisions of R.A, No. 9593, otherwise known as the Tourism Act of 2009 and its Implementing Rules and Regulations promulgated by the Department of Tourism shall become effective with respect to the qualifications of membership to the Tourism Congress of the tourism enterprises and their representatives to be nominated to the TPB. TIEZA and DFPC and the Tourism Coordinating Council.

Highlights of the 2009 Tourism Act: Roles and Functions of DOT Pursuant to RA 9593

Aug 21, 2014

1.19k likes | 3.39k Views

Highlights of the 2009 Tourism Act: Roles and Functions of DOT Pursuant to RA 9593. R.A. 9593 TOURISM ACT OF 2009.

Share Presentation

joint congressional oversight committee
ex officio vice chair
manpower training
national standards
gross income taxation

Presentation Transcript

R.A. 9593TOURISM ACT OF 2009 • R.A. 9593 was approved by the President on May 12, 2009 and was published in the Official Gazette on July 13,2009. Approved by Congress as SENATE BILL 2213/HOUSE BILL 5229, entitled: • “AN ACT DECLARING A NATIONAL POLICY FOR TOURISM AS AN ENGINE OF INVESTMENT, EMPLOYMENT, GROWTH AND NATIONAL DEVELOPMENT AND STRENGTHENING THE DOT, ITS ATTACHED AGENCIES, TO EFFECTIVELY IMPLEMENT THAT POLICY…” • The IRR was signed on November 10, 2009 and published on November 12, 2009

R.A. 9593TOURISM ACT OF 2009 • DECLARED POLICY: Tourism is an indispensable element of the national economy and an industry of national interest and importance; harnessed as an engine of socio-economic growth/cultural affirmation, to generate investment, foreign exchange, employment and to mold national pride

DEPARTMENT OF TOURISM • Primary planning, programming, coordinating and implementing/regulatory agency in the development and promotion of the tourism industry

DOT STRUCTURE Department Proper – Secretary, Undersecretaries (3) and Assistant Secretaries Office of Product Development Office of Tourism Development, Planning, Research and Information Management Office of Industry Manpower Development Office of Tourism Standards and Regulations Office of Tourism Coordination Office of Tourism Revenue Resource Generation (new)

DOT STRUCTURE H. Regional Offices I. Foreign Offices Office of Special Concerns Financial and Management Service Administrative Affairs Service Legal Affairs Services Internal Audit Service Legislative Liaison Unit

ATTACHED AGENCIES PTA is reorganized into TOURISM INFRASTRUCTURE AND ENTERPRISE ZONE AUTHORITY (TIEZA) while the PCVC is now the TOURISM PROMOTIONS BOARD • Duty Free Philippines Corporation • Intramuros Administration • National Parks Development Committee • Philippine Retirement Authority • Philippine Commission on Sports Scuba Diving

TOURISM PROMOTIONS BOARD • TOURISM PROMOTIONS BOARD – To formulate and implement an integrated domestic and international promotions and marketing program, market the Philippines as a major convention destination, ensure regular advertisement abroad

COMPOSITION OF THE T.P.B. • BOARD OF DIRECTORS: • DOT Secretary – Chairperson • TPB COO, Vice chair • TIEZA COO • DFA Secretary • DTI Secretary • DOTC Secretary

COMPOSITION OF THE T.P.B. • Five representative directors appointed by the President, upon recommendation of the Tourism Congress from the following sectors: • Accommodation • Travel services • Land/air/sea transport services • Conventions and exhibitions services • Others

FUNDS FOR THE T.P.B. Earnings from promotions trust fund National government appropriation (annual) not less than P500 M for at least five (5) years 70% of the 50% income of the DFPC At least 25% of the 50% share of the NG in PAGCOR remittance At least 25% of the NG share in the remittances from airports/seaports Special contingency fund- 10% of the allocation for promotions shall be set aside for emergencies

FUNDS FOR THE T.P.B. • Promotions and marketing shall have not less than 50% of the Fund and not more than 10% shall be used for administrative and operating expenses. The unallocated portion shall be used for: • TEZ development • DOT programs for development planning, heritage preservation, infrastructure development, manpower training

TOURISM INFRASTRUCTURE AND ENTERPRIZE ZONE AUTHORITY • TIEZA - a corporate body, to regulate and supervise TEZs as well as develop, manage and supervise tourism infrastructure projects in the country. • BOARD OF DIRECTORS • DOT Secretary - Chair • TIEZA COO, - Vice Chair • TPBA COO • DPWH Secretary • DENR Secretary • DILG Secretary

TOURISM INFRASTRUCTURE AND ENTERPRIZE ZONE AUTHORITY • Five representatives to be appointed by the President upon recommendation of the Tourism Congress from the following groups: • Tourism estate development and management services • Accommodation enterprises • Air, sea and land transportation services • Travel and tour enterprises • Others

FUNDING FOR TIEZA • Authorized capital =P250,000,000 fully subscribed by the government • Funding: • 50% of the proceeds of travel taxes • Reasonable share from the collections of the Office of Resource Generation • Income from TIEZA projects • Subsidies or grants • At least 5% from the travel tax collection in the TIEZA share shall be earmarked for historic, cultural, religious and heritage sites and prime tourist destination

INCENTIVES TIEZA shall have sole and exclusive jurisdiction to grant incentives to TEZ locators • FISCAL INCENTIVES • Income tax holiday for 6 years • Gross Income Taxation of 5% • Capital Investment and equipment, 100% of all taxes and customs duties • Importation of transportation and spare parts for new and expanding registered enterprises • Importation of goods actually consumed • Tax deduction not more than 50% of the cost of environmental protection or cultural heritage preservation activities

INCENTIVES • NON-FISCAL INCENTIVES • Employment of foreign nationals • special Investor’s Resident Visa • Foreign currency transactions • No requisition of investment • Long term lease

DUTY FREE PHILS. CORP. • A corporate body to operate duty free merchandising in the Philippines and shall have all the general powers of a corporation. • BOARD OF DIRECTORS • DOT Secretary – Chair • COO of the DFPC, Vice-Chair • DOF Secretary • DTI Secretary • 3 representative directors to be appointed by the President upon recommendation of the Tourism Congress • Authorized Capital is P500 Million • Exempt from duties and taxes including excise taxes and VAT, local taxes and fees imposed by LGUs, corporate income tax

AREAS WITH OVERLAPPING JURISDICTION • All existing tourism areas under general or special laws shall be organized into Tourism Enterprise Zones (TEZ), control may be delegated to LGU/any other agency under DOT supervision

OTHER FEATURES • Increase tourist access. Development of intermodal international and domestic, land, sea and air access system • The DOT Secretary shall be: • Ex Officio Vice Chair person of the CAB • Ex Officio Vice Chairperson of all boards of international airports • May appoint a representative to the board of seaport authorities • Secretary shall be a member of the CAAP

TOURISM INFRASTRUCTURE AND DEVELOPMENT PROGRAM • DOT shall coordinate with the DPWH and DOTC in the establishment of a tourism infrastructure program which will enjoy priority funding • DOT, DILG and LGU’s shall integrate, coordinate local and national tourism plans and choose priority areas for assistance and promotion • DOT, TPB, TIEZA to prioritize promotion and assistance to LGU’s adopting tourism development plans • LGU’s shall prepare local tourism development plans, land use, infrastructure development & national standards for tourism enterprises

MANDATORY ACCREDITATION • DOT shall prescribe and regulate standards for the operation of tourism business. Primary tourism enterprises shall be required to periodically obtain accreditation • Accreditation for Secondary tourism Enterprises shall be voluntary

LOCAL TOURISM DEVELOPMENT PLANS/TOURISM OFFICERS • LGU’s shall prepare local tourism development plans, land use, infrastructure development and standards for tourism enterprises • Every province, city or municipality which has a significant tourism industry shall have a permanent position for a tourism officer and must also establish a tourist information and assistance center

OTHER FEATURES • TOURISM COORDINATING COUNCIL – to prepare a five year strategic plan to develop and enhance the culture of tourism, approve an annual infrastructure development plan to promote access to airports and seaports, TEZs and destinations. This is an inter-agency council consisting of DOT family, DPWH, DOTC, DFA, DENR, DILG, DOLE, DEPED, PNP, BI, NHI, NCCC, PAGCOR, LGU Leagues, representative from the Tourism Congress, Accredited NGO or P.O. engaged in eco-tourism and recognized I.P. • Regional Tourism Councils shall classify/evaluate tourism destinations/sites/activities, as guide for development/ implementation of programs

OTHER FEATURES PNP to create a Tourism Security Force within areas of high tourism traffic • MICRO FINANCE FACILITIES – government owned and controlled banks and GFI’s shall provide micro finance schemes for tourism SME’s • JOINT CONGRESSIONAL OVERSIGHT COMMITTEE – for a period of ten years • The Secretary is required to submit monthly reports on statistics and a quarterly report on the implementation of the act

Relevant Functions of Regional Offices under the Tourism Act of 2009 “Sec 6, Powers and Functions – x x x Monitor conditions of any community in the Philippines and, in consultation with the LGU’s and law enforcers, issue timely advisories on the safety or viability of travel to particular places within the Philippines and on patronage of entities engaged in tourism-related activities and of tourism products; (l) Formulate and promulgate, in consultation with the LGU’s, the private sector industries and other tourism stakeholders, rules and regulations governing the operation and activities of all tourism enterprises including but not limited to, a national standard for

Relevant Functions of Regional Offices under the Tourism Act of 2009 “Sec 6, Powers and Functions – x x x licensing, accreditation and classification of tourism enterprises, prescribing therein minimum levels of operating quality and efficiency for their operation in accordance with recognized international standards, impose reasonable penalties for violation of accreditation policies and recommend to the LGU’s concerned the suspension or prohibition of operation of a tourism enterprise; (m) Monitor the LGU’s compliance to national standards in the licensing of tourism enterprises, receive and investigate complaints concerning these enterprises, and act on such complaints to properly implement the provisions of this Act;

Relevant Functions of Regional Offices under the Tourism Act of 2009 “Sec 6, Powers and Functions – x x x (n) Ensure proper coordination, integration, prioritization and implementation of local tourism development plans with that of the national government; (o)Provide technical assistance to LGU’s in destination development, standard setting and regulatory enforcement; (q)Delegate to regional offices, in coordination with LGU’s specific powers and functions in the implementation of tourism policies, plans and projects;

Relevant Functions of Regional Offices under the Tourism Act of 2009 “Sec 6, Powers and Functions – x x x (r)Collect necessary fees and charges for the proper implementation of tourism policies, plans and projects; (s)Other powers

Relevant Functions of Regional Offices under the Tourism Act of 2009 “Sec 17, Powers and Functions – x x x (1.) Implement laws, policies, plans, programs, rules & regulations (2.) Coordinate with other line agencies (3.) Research & data gathering on local tourism trends (4.) Establish tourist information assistance centers with LGU’s (5.) Trainings, information campaign and assist TPB in domestic promotions (6.) Recommend to Secretary

More by User

Roles and Responsibilities

Roles and Responsibilities. BTEC National Travel and Tourism. Introduction. In the previous lesson we looked into the structure of the travel and tourism industry.This week’s focus is on: the types of travel and tourism organisations their roles and responsibilities

982 views • 17 slides

Student Learning Objectives

Student Learning Objectives. Briana Timmerman, Ph.D. for Rinice Sauls. What are SLOs?. Teacher-driven, student-centered, standards-based set of goals that establish expectations for students’ academic growth Can represent the most important learning for the school year, semester, or quarter

433 views • 8 slides

The Synergy of Museums & Tourism Audience Development

The Synergy of Museums & Tourism Audience Development. Presentation by Christian Waltl Lord Cultural Resources Amman, Jordan 7. April 2009. Changing roles of museums. ‘Museums should change from being about something to being for somebody’ (Stephen E. Weil). Changing roles of museums.

925 views • 23 slides

ANTOR Seminar for Education Bureau Carmen Tam, Manager Hong Kong Southern China Tourism Australia

Department of Resources, Energy and Tourism. The Department of Resources, Energy and Tourism was established through the Administrative Arrangements Order issued on 3 December 2007 and 25 January 2008. Functions transferred from the former departments of Industry, Tourism and Resources; Education, S

858 views • 55 slides

USAFE Reintegration: Process, Roles, and Functions

USAFE Reintegration: Process, Roles, and Functions. Reintegration . Purpose Concept Process Roles/Functions Evaluation Reintegration Tool Box. USAFE Reintegration: Purpose. To successfully reintegrate Airmen with families, friends/community, and work centers following

650 views • 15 slides

WC Tourism. Presentation to national Standing Committee: International Relations and Tourism 01 September 2009. Index. Tourism – state of the global, continental, national and provincial tourism industry National and provincial tourism legislative and policy frameworks

382 views • 16 slides

PERFORMANCE HIGHLIGHTS JUNE 2009

PERFORMANCE HIGHLIGHTS JUNE 2009. PERFORMANCE HIGHLIGHTS FOR JUNE 2009. BRANCH NETWORK AND BUSINESS DELIVERY CHANNELS. BUSINESS LEVELS. (Rs in crores). Interest Income from Advances has shown a robust growth of 38.37% and Interest Income from Investments increased by 3.71%.

523 views • 41 slides

MINISTRY OF CULTURE AND TOURISM

MINISTRY OF CULTURE AND TOURISM . NEW ERA IN TOURISM. WHY TURKEY ?. NEW ERA IN TOURISM. The Main Issues of Turkish Tourism Agenda competitiveness customer satisfaction s ustainable development keep up with the recent global tourism trends destination based marketing

830 views • 38 slides

Chapter 3 Tourism

Chapter 3 Tourism. After Reading and Studying This Chapter, You Should Be Able to:. Define tourism Outline the important international and domestic tourism organizations Describe the economic impact of tourism Identify promoters of tourism List reasons why people travel

496 views • 29 slides

Mombasa Tourism Highlights – Beaches, Hotels and Wildlife

Here are the few Mombasa Tourism Highlights. It is a fabulous holiday destination in Kenya, offering numerous beaches, hotels and wildlife attractions.

355 views • 24 slides

Nordic Workshop 2009

Nordic Workshop 2009. Presentation about Spanish Tourism Eugenia Fierros. 8 October 2009. Agenda. Highlights about Spain. Spanish market for tourism. Data, trends… The travel trade Tourism between Spain and Norway. Innovation Norway Tourism Spain. Projects and activities:

479 views • 37 slides

The Roles and Functions of a President in the Collegiate World

The Roles and Functions of a President in the Collegiate World. Greg Blundell, Jenny Craig, Walter Pechenuk, Kristina Scott & Janet Wilson. Introduction. How has the role changed over time? What are the major roles and functions of the president? How are presidents selected?

542 views • 40 slides

Norwegian Workshop 2012

Norwegian Workshop 2012. Presentation about Spanish Tourism Eugenia Fierros. 2 October 2012. Agenda. Highlights about Spain. Spanish market for tourism. Data, trends… The travel trade Tourism between Spain and Norway. Innovation Norway Tourism Spain. Projects and activities:

534 views • 44 slides

Eco-Tourism

Eco-Tourism. What is Eco-Tourism?. Ecotourism is a form of tourism involving visiting fragile and relatively undisturbed natural areas, intended as a low-impact and often small scale alternative to standard commercial (mass) tourism. Some characteristics of eco-tourism:.

1.12k views • 6 slides

Tourists and tourism

Tourists and tourism. What is tourism?. Tourism – the practice of traveling for pleasure, especially on one’s holidays ● domestic tourism ● international tourism. Transport for traveling. Comfortable Safe Economical Polluting Fast Reliable Dangerous

476 views • 19 slides

PDC 2009 Highlights

PDC 2009 Highlights. Microsoft Corporation. Microsoft PDC 2009 Highlights What was announced?. Commercial Availability of Windows Azure! Multiple price plans announced PinPoint : http://pinpoint.microsoft.com/en-US / Online directory and marketplace Applications, Experts and IT Services

156 views • 6 slides

Roles of managers

Roles of managers. Workforce roles. Functions of managers. Fayol identified five key functions of management: Planning – considering future plans and targets Organising – organising human and physical resources to meet set targets and goals Commanding – instructing and directing workers

369 views • 6 slides

GMS Tourism Workshop

GMS Tourism Workshop SUBREGIONAL SUPPORT FOR VOCATIONAL TRAINING FOR SMALL AND MEDIUM TOURISM HOSPITALITY SECTOR IN THE GREATER MEKONG SUBREGION 12 – 13 February 2009, Phnom Penh, Cambodia. Delegates U Htay Win Director Ministry of Hotels and Tourism Nay Pyi Taw. U Aung Chin

569 views • 35 slides

KNOWLEDGE MANAGEMENT IN TOURISM: THE UNWTO PERSPECTIVE

THE SUSTAINABLE TOURISM SUMMIT Rhode Island, 15 November 2006. KNOWLEDGE MANAGEMENT IN TOURISM: THE UNWTO PERSPECTIVE. VERONICA CADOPPI CHIEF OF STAFF, UNWTO.THEMIS FOUNDATION UNITED NATIONS WORLD TOURISM ORGANIZATION. WHAT IT IS. HOW IT FUNCTIONS. WHAT IT OFFERS.

577 views • 37 slides

Welcome! Draft Tourism Plan Presentation June 23, 2009 Pouce Coupe and Dawson Creek

Welcome! Draft Tourism Plan Presentation June 23, 2009 Pouce Coupe and Dawson Creek. Welcome. Welcome and Introductions. Tourism Plan Presentation Agenda. Dinner Community Programs Overview, April Moi, Northern BC Tourism, Agent Tourism BC

784 views • 65 slides

Highlights of the Cayman Islands Marketing in Europe, Canada & the United States Pilar Bush

Highlights of the Cayman Islands Marketing in Europe, Canada & the United States Pilar Bush Dept of Tourism, September 13, 2007. Roles & Function of the Dept. of Tourism. Dept. of Tourism. Overview of Role & Responsibilities. Agenda. DOT Background Information

679 views • 56 slides

Interim Results 2009

Interim Results 2009. Six months ended 31 August 2009. AGENDA. Highlights. Financial Summary. Prospects. HIGHLIGHTS. Disposed of underperforming assets: Flexible Operations - R 153.5m gross proceeds (R 118.5m net) - Vendor loan of R 35m

393 views • 26 slides

Attention! Your ePaper is waiting for publication!

By publishing your document, the content will be optimally indexed by Google via AI and sorted into the right category for over 500 million ePaper readers on YUMPU.

This will ensure high visibility and many readers!

Your ePaper is now published and live on YUMPU!

You can find your publication here:

Share your interactive ePaper on all platforms and on your website with our embed function

Dot memorandum circular no. 2012-02 rules and - Department of ...

outstanding
unacceptable
accreditationonline.tourism.gov.ph

Create successful ePaper yourself

Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.

DOT MEMORANDUM CIRCULAR NO. 2012-02

RULES AND REGULATIONS TO GOVERN THE ACCREDITATION OF

ACCOMMODATION ESTABLISHMENTS – HOTELS, RESORTS AND APARTMENT

HOTELS

PURSUANT TO THE AUTHORITY VESTED IN THE DEPARTMENT OF TOURISM

(DOT) BY REPUBLIC ACT NO. 9593 OTHERWISE KNOWN AS THE TOURISM ACT

OF 2009 DATED MAY 12, 2009, ON THE MANDATORY ACCREDITATION OF

PRIMARY TOURISM ENTERPRISES, THE NATIONAL TOURISM STANDARDS FOR

THE ACCOMMODATION SECTOR – HOTELS, RESORTS AND APARTMENT

HOTELS ARE HEREBY PROMULGATED TO IMPLEMENT THE INTENT AND

PURPOSE OF THE SAID REPUBLIC ACT.

BOOK ONE

GENERAL PROVISIONS

Rule I.

Definition and Basic Guidelines

Section 1. Title. These rules shall be referred to as “RULES AND REGULATIONS TO

GOVERN THE ACCREDITATION OF ACCOMMODATION ESTABLISHMENTS –

HOTELS, RESORTS AND APARTMENT HOTELS.”

Section 2. Definition of Terms. When used in these Rules, the following terms shall,

unless the context otherwise indicates, have the following meaning:

a. “Accreditation” shall refer to a certification issued by the Department to a tourism

enterprise that officially recognizes it as having complied with the minimum

standards for the operation of tourism facilities and services;

. “Act” shall refer to Republic Act No. 9593, otherwise known as the “Tourism

Act of 2009”;

c. “Apartment Hotel” shall refer to serviced apartments offering self-contained units

that contain access to kitchen and laundry facilities. A number of bedrooms may

share one bathroom in the unit;

d. “Department or DOT” shall “Department” refers to the Department of Tourism

created pursuant to Presidential Decree No. 189 (1973), as amended;

e. “Hotel” shall refer to full service accommodation with reception and guest rooms

generally offering private facilities with an onsite restaurant, room and bar

services available. Additional facilities such as business centres and conference

rooms are expected;

f. “Mandatory Requirements (M)” shall refer to those requirements without which an

enterprise shall not be accredited;

g. “Minimum Requirements (m)” shall refer to those requirements which are

minimum to a certain classification, without which the establishment will not be

awarded such classification but instead be downgraded to a lower one,

regardless of the total points accumulated.

h. “OTSR” shall refer to the Office of Tourism Standards and Regulation of the

Department.

i. “Primary tourism enterprises” refers to travel and tour services; land, sea and air

transport services exclusively for tourist use; accommodation establishments;

convention and exhibition organizers; tourism estate management services; and

such other enterprises as may be identified by the Secretary, after due

consultation with concerned sectors;

j. “Quality Gradings” shall refer to such terms as unacceptable, adequate, good,

very good, excellent and outstanding are used to signify the ascending levels of

quality;

k. “Resort” shall refer to full service accommodation located in a more natural,

relaxed environment, with reception and guest rooms generally offering private

facilities with an onsite restaurant, room and bar service available. Additional

recreation facilities and tour services are expected;

l. “Rules” shall refer to these rules and regulations implementing the Accreditation

of accommodation establishments without prejudice to the Implementing Rules

and regulations of the Tourism Act of 2009.

m. “Standards” shall refer to a set of written functional, aesthetic and technical

requirements in the form of specifications or guidelines to ensure that a product

and service complies with the rules and regulations set forth by the Department

n. “Tourism enterprises” refers to facilities, services and attractions involved in

tourism, such as, but not limited to: travel and tour services; tourist transport

services, whether for land, sea or air transportation; tour guides; adventure

sports services involving such sports as mountaineering, spelunking, scuba

diving, and other sports activities of significant tourism potential; convention

organizers; accommodation establishments, including, but not limited to, hotels,

resorts, apartelles, tourist inns, motels, pension houses, and home stay

operators; tourism estate management services, restaurants, shops and

department stores, sports and recreational centers, spas, museums and

galleries, theme parks, convention centers and zoos;

BOOK TWO

STAR GRADING SYSTEM

Rule II.

Star Grading System for Hotels, Resorts and Apartment Hotels

Section 1. Five Star Grading System. There are five (5) levels of accommodation

standards ranging from one to five stars. The star bands for Hotels, Resorts and

Apartment Hotels are as follows:

a. One Star: 25-40% achievement (251 to 400 points) – These enterprises appeal to

budget minded travellers. There is a limited range of facilities and services.

b. Two Star: 40-55% achievement (401 to 550 points) - These enterprises appeal to

the tourists seeking more than basic accommodation. They offer expanded

facilities and higher level of comfort.

c. Three Star: 55–70% achievement (551 to 700 points) – These enterprises offer a

very good level of accommodation. There are more spacious public areas, higher

quality facilities and a greater range of services.

d. Four Star: 70–85% achievement (701 to 850 points) - These properties are

upscale in all areas. Accommodation is refined and stylish. Service is responsive,

often including an extensive array of facilities.

e. Five star: 85%-100% achievement (851 to 1,000 points) - These properties reflect

the characteristics of luxury and sophistication. The facilities are world class in

every manner and the meticulous service exceeds all guest expectations.

BOOK THREE

ACCREDITATION STANDARDS FOR HOTELS, RESORTS AND APARTMENT

NATIONAL TOURISM STANDARDS

ACCOMMODATION SECTOR HOTEL

6

Rule III.

ACCREDITATION STANDARDS FOR HOTELS

No. Ratings Criteria / Indicators Points

Dimension 1: ARRIVAL / DEPARTURE

1.1 Building – Appearance

1 Minimum 1-5 Exterior in a clean fit for purpose condition 0 M M M M M

2 Minimum 1-5 Hotel name clearly visible from the street 0 M M M M M

3 Minimum 1-5 Hotel name is visible at night. 0 M M M M M

4 1.2 Building - Design and Construction Quality

Unacceptable

Acceptable

Built design and construction quality is from materials that are not durable and/or

unsafe for guest use.

Basic structure with adequate materials that will provide a simple and safe

accommodation environment.

Good A functional building with good quality materials and efficient layout. 4

Very Good

Excellent

Outstanding

Strong external appeal, consistent design with any alterations linking to the original

building.

Excellent impression and overall appeal, inviting appearance, architectural features

are evident and excellent quality building materials have been used throughout.

Luxurious and unique exterior, outstanding visual appeal, highest quality materials

used in construction.

5 1.3 Building - Condition (wear and tear)

Neglected appearance, obvious structural repairs needed, poor outside materials,

flaking paint, rotting wood, rust evident.

0

2

8

10

7

Acceptable Minor maintenance may be required, natural weathering is evident. 2

Good Good appearance, weathering may still exist, but in sound condition. 4

Very Good Very good maintenance of paintwork and exterior panels. 6

Excellent High standard of external appearance, allowing for the age of the building. 8

Outstanding As new condition, no building maintenance issues are visible. 10

6 Minimum 1-5

1.4 Entrance / Exit & Parking

Driveway is in a sound condition and free from significant potholes with no obvious

obstructions.

0 M M M M M

7 Minimum 1-5 Driveway entrance is clearly marked and is visible at night time. 0 M M M M M

8 Minimum 1-5

Clearly designated parking area that meets the relevant provisions of the National

Building Code.

9 Minimum 4 & 5 Valet parking is provided. 3 m m

1.5 Security

10 Minimum 1-5 Professional security in place 24 hours at main entry point 0 M M M M M

11 Minimum 1-5 Property and security services designed to ensure guest safety at all times 0 M M M M M

12 Effective use of CCTV with minimum 30 days recording storage 3

13 Monitoring of CCTV 24 hours 5

14 1.6 Reception – Service Hours

Minimum 1-2 Reception service available 16 hours 0 M M

Minimum 3-5 Reception service available 24 hours 5 m m m

15 1.7 Reception – Size

Unacceptable Reception area is small and/or difficult to locate. 0

Acceptable Obvious size restrictions, area may be cluttered. 1

Good Functional reception for the operation 2

Very good Very good size, generous space 3

Excellent Excellent reception area, seated check in is an option. 4

Luxurious check in facility, private check in facility is available and used as

appropriate.

16 1.8 Reception - Seating Area

Unacceptable No seating available or seating options in poor condition with lack of privacy. 0

No seating area available but limited privacy means it is difficult to have private

conversations.

Good Seating available close by for a small group of not less than 4 guests 2

Very Good Comfortable seating area close by for not less than 6 guests 3

5

9

Excellent Seating area with excellent quality seating appropriate for the size of the Hotel 4

17 1.9 Check-in Process

Good

Outstanding seating options are available for different sized groups to enable

comfort whilst waiting near reception.

Lengthy inefficient registration process with unacceptable wait time of over 10

minutes before receiving any service

Basic registration process with minor wait time (not more than 10 minutes per

guest)

Basic registration process in place, with prompt service (Not more than 8 minutes

per guest)

Very good Basic registration process with no wait time (not more than 6 minutes per guest) 6

Pre-registration information already completed as part of the booking process for

the guest who may only need to review and confirm details (Not more than 4

minutes per guest)

Outstanding Pre registration information completed and no wait time for registration process 10

1.10 Luggage Services

18 Minimum 1-5 Left luggage services available without dedicated space 0 M M M M M

19 1.11 Porter Services

Left luggage practices ensure bag security and luggage room is proportionate to

size of hotel.

Minimum 3-5 Porter services are available. 5 m m m

20 1.12 Reception Staff - Appearance

4

Unacceptable Staff are poorly groomed and untidy. 0

Acceptable Staff wear clean clothing and are neat and tidy. 2

Good Staff are easily identified and well groomed. 4

Very good Staff provide a very good professional appearance. 6

Excellent Staff are very well groomed and take pride in their appearance. 8

Outstanding Staff are immaculately groomed and attention to detail is obvious. 10

21 1.13 Reception – Service Quality

Unacceptable Staff are unresponsive, inattentive or absent for extended periods. 0

Acceptable Staff are not very attentive or seem distracted, may be absent for short periods. 2

Good Staff are polite and responsive. 4

Very good Staff are welcoming and provide a sense of arrival. 6

Staff take an interest in the guests preferences, refreshments or similar may be

offered on arrival.

Staff are very responsive, attentive, and efficient while taking a personal interest

about every requirement of the guest.

22 1.14 Reception Services – Check-out

Lengthy inefficient check-out process with unacceptable wait time of over 10

minutes before receiving any service.

11

Very good

Basic check-out process with minor wait time (not more than 10 minutes per

Basic check-out process in place, with prompt service (not more than 8 minutes

Express check-out option or account pre prepared and available for review before

check out (not more than 6 minutes per guest)

Excellent Express check-out with minimal wait time (not more than 4 minutes per guest) 4

Outstanding In room check-out options and express service offered with no wait time 5

1.15 Other Arrival / Departure Aspects

23 Guests must be provided with Official Receipt on departure. 0 M M M M M

Account reviewed and then presented in an envelope 1

24 Offer to arrange forward transport 1

25

Dimension 2: PUBLIC AREAS

A wide range of payment options are available including at least 3 different types of

credit cards.

26 2.1 Public Areas - Decoration - Design and Quality

Unacceptable No thought given to coordinating design resulting in ad-hoc decoration 0

Acceptable Some attempt to coordinate design and have a consistent theme 2

Good Good quality decoration, use of wall hangings adds to overall impression 4

Very Good Coordinated design, a professional standard is achieved. 6

1

3

12

Excellent Excellent standard of coordinated décor throughout all public spaces 8

Outstanding Highest quality, unique wall hangings on display, outstanding design features 10

27 2.2 Public Areas – Decoration - Condition and Maintenance

Very old, faded, damaged wall coverings, peeling, grubby marks, evidence of

neglect

Amateurish application of wallpaper/paint, tired look, damage is evident and several

minor repairs are needed.

Some aging still evident, maintenance practices are noted and 1 or 2 minor repairs

are needed.

Very Good Very good condition with a few scratches and marks evident 6

Excellent No major scratches or marks, overall an excellent quality throughout 8

Outstanding No evidence of wear and tear, in as new condition throughout 10

28 2.3 Public Areas - Furniture – Quality

Unacceptable Uncomfortable furniture that is made of poor materials, or no furniture used 0

Acceptable Mismatched furniture that is not particularly comfortable 2

May be older furniture or newer lower quality coordinated furniture, durable

materials are used.

Very good quality furniture, high levels of comfort, easy and attractive seating

arrangements

Excellent Excellent furniture quality, great degree of comfort, attractive and highly-coordinated 8

13

Highest quality furniture in outstanding condition, or antique furniture of highest

quality

29 2.4 Public Areas - Furniture – Condition

Scratched and badly damaged furniture, loose arms and legs, stained, dirty

upholstery or no furniture used

Acceptable Occasional marks, in need of minor repair, acceptable condition 2

Good level of condition throughout most of the public areas. Some public spaces

may not display a range of furniture.

Very good condition of furniture, with only some minor signs of wear and tear

throughout the public areas

Excellent Excellent furniture condition throughout the hotel 8

Outstanding Furniture in outstanding as new condition, conveniently located throughout the hotel 10

30 2.5 Public Washroom - Quality

Unacceptable Poor quality throughout, aged basin and bowl, not fit for purpose 0

Acceptable Aging fixtures, rough finish no additional space 1

Good Good quality fixtures, standard design, limited space 2

Very Good Very good, high quality basin, superior design, ample bench room 3

Excellent Excellent quality of fittings, basin and bowl decoration is to a high standard. 4

Outstanding Outstanding quality, designer tap ware, ample space 5

14

31 2.6 Public Washroom - Condition and Cleanliness

Unacceptable Basin chipped or damaged, paintwork chipped, flaking, dirty condition 0

Acceptable Older condition, but clean and usable 1

Good Some signs of wear and tear, ageing tap ware, but signs of regular cleaning 2

Very good condition, few signs of wear and tear, regular servicing even during busy

periods

Excellent Minor scratches are barely visible, always clean and tidy and in excellent condition 4

Outstanding Outstanding condition, no marks or chips, as new condition 5

32 2.7 Public Areas - Room Climate

Minimum 1-5

All public areas are air-conditioned or have temperature control initiatives and

maintain a temperature between 20-25 degrees year round, except in areas where

elevation is 2000 ft. above sea level.

33 2.8 Public Areas - Temperature Control – Quality

Unacceptable No general ambient temperature, poor air quality, bad smells 0

Acceptable Minimum level of comfort achieved. Some areas are hotter and colder than others. 2

Good A good level of comfort is evident throughout the public spaces. 4

Thermostatically controlled system that maintains a very good level of comfort in

most areas

15

Excellent levels of comfort throughout property. Consistent air flow with no hot

areas or draughty places

Outstanding levels of comfort throughout. Thermostatically controlled in all public

areas

34 2.9 Public Areas - Temperature Control – Condition and Maintenance

Unresponsive system, no maintenance plan or consistency of temperature is

achieved. Operating noise levels make conversations difficult.

Acceptable Aging and dated air-conditioning units, operated at selected times 2

A mixture of systems may be used; all units in good working order, although may

be older and used occasionally

Very Good Units may be older but well maintained with very good maintenance 6

Excellent levels of maintenance, would expect most units to be less than 5 years old

and of excellent condition

Outstanding All units in excellent condition, no leaks, no rust, quiet operation in as new condition 10

35 2.10 Public Areas - Lighting – Quality

Low quality lighting, bare bulbs with no shades, dim, gloomy effect, with some dark

spaces

Acceptable Enough lighting for practical use, sparse, but with an even distribution of light 1

Good Good level of illumination throughout all public areas 2

Very good illumination options, reading lights throughout the public areas. Multiple

light switches

Excellent quality lighting. Lighting effects with use of picture lighting or special

effects lighting, excellent quality fittings

16

Highest quality of lighting. Designed for practical use and also effect, showing off

corridor and features in public areas, e.g. mood lighting and dimming system

36 2.11 Public Areas - Lighting - Condition

Unacceptable Poor condition, exposed wires, wobbly fittings, loose plugs 0

Acceptable Acceptable condition of lamps, aging is evident. 1

Good quality fittings, no burnt shades, any repair work to fittings is professionally

done.

Very Good Very good condition of fittings, no repair work required 3

Excellent quality fittings throughout all public areas. Designer lamps used where

appropriate

Outstanding Highest quality of light fittings used in as new condition 5

2.12 Public Areas - Lighting – Environmental Protection

37 Environmental Sensor lighting in use that does not compromise guest safety 2

38 Environmental Good use of natural lighting 3

39 Environmental Low energy-saving bulbs used between 50% and 75% of public areas 3

Environmental Low energy-saving bulbs used in over 75% of public areas 5

40 2.13 Public Areas – Cleanliness

Very heavy dust on surfaces, carpets badly vacuumed, cobwebs evident, litter lying

around, dead insects, dirty glasses, cups on tables, dirty bathrooms

Clean but not in high or low areas, smears on surfaces, no evidence of regular

wiping/dusting. Any toilets are cleaned daily.

17

Dimension 3: BEDROOM

41 3.1 Room Size

42

Efficient vacuuming, generally good, evidence of high and low dusting, bathrooms

are in good tidy condition.

One or two small areas missed but overall very satisfactory cleaning process,

everything is tidy. Bathrooms are cleaned regularly throughout the day as required.

Tables, surfaces well-polished, no smears, excellent standard of cleanliness.

Bathrooms are in excellent condition.

As new look and feel, very clean and shining surfaces, excellent attention to detail,

bathrooms are always in outstanding condition throughout the day.

Minimum 1 Size including bathroom ≥ 16 sq. m 4 M

Minimum 2 Size including bathroom ≥ 18 sq. m 8 M

Minimum 3 Size including bathroom ≥ 20 sq. m 12 M

Minimum 4 Size including bathroom ≥ 25 sq. m 16 M

Minimum 5 Size including bathroom ≥ 30 sq. m 20 M

3.2 Suites – Availability

(Note: Suites shall have a Master’s bedroom, pantry, separate living room and ensuite

bathroom with enclosed shower and telephone extension in bathroom.)

Minimum 4 2% of rooms are suites. 3 M

Minimum 5 5% of rooms are suites. 5 M

18

43 3.3 Rooms for Persons with Disabilities (PWD) - Availability

One PWD room for every 50 up to 150 rooms, and 1 for every 100 rooms thereof,

for less than 50 rooms at least one PWD room.

44 3.4 Bedroom - Space & Comfort

Floor space has obstacles that can cause injury to guests, furniture too large or too

small, may be less than 2.4 metres.

Doors and drawers can be opened freely without moving furniture, may still have

cluttered feel, impression is fair, ceiling height is at least 2.4 meters.

Good amount of space to move freely carrying a suitcase, there may be some

restrictions and a chair may serve dual purposes.

Bedrooms are well planned for ease of movement, no major obstacles to move

around, easy access to all facilities.

Generous space to allow comfortable relaxation and comfortable in room dining,

ease of access with a suitcase to all wardrobes and cupboards

Luxurious space designed for relaxation and efficiency of movement. Ample free

space with furniture in suitable and convenient places

45 3.5 Bedroom – Sound Proofing

Unacceptable No attempt to provide any sound proofing 0

Any adjoining room has one door and is not sound proofed and curtains are thin

and provide very limited sound proofing.

Good level of sound proofing, lined curtains are in place and building design assists

sound proofing.

Very good sound proofing materials are used; Heavy curtains and floor coverings

reduce noise.

Excellent level of sound proofing, including double glazing and other methods to

reduce external noises

19

Outstanding Outstanding sound proofing design to ensure quiet enjoyment of space 10

46 3.6 Bedroom – Noise Levels

Significant external noise and noise from other rooms that makes sleeping or

peaceful enjoyment difficult

Acceptable Noise from outside is variable; noise from neighbouring rooms is audible. 2

Good External noise from other rooms and from outside is heard but is not significant. 4

No intrusive noises from other rooms, occasional loud noises are still audible from

time to time. Noise should not be more than 70 decibels as measured by the pillow

position on the bed.

Excellent Noise should not be more than 60 decibels. 8

Outstanding Noise should not be more than 50 decibels. 10

47 3.7 Bedroom – Bed Mattress – Quality

Sofa beds are not acceptable as permanent bed spaces, mattresses less than 4

inches.

Foam mattress, chip board base or similar, shallow innerspring or mattress greater

than 4 inches

Good High density foam, 8 inches timber base, shallow innerspring, 6 inch mattress 4

Very Good Standard coil, comfort layers may have pillow top, 8 inch mattress 6

Coil spring or equivalent, separate mattress top, mattress protectors (bed pad) and

pillow protectors / slips

20

Latex or pocket spring, deep comfort, separate mattress top; mattress protectors

(bed pad) and pillow protectors / slips.

48 3.8 Bedroom – Bed Mattress – Condition

Ripped or badly stained mattress, springs coming through, uncomfortable and

lumpy

Acceptable Small tears, fabric shows signs of aging, weakening of mattress edges, minor stains 2

Good Good condition, good support throughout 4

Very Good Very good condition, no stains or tears, evidence of good maintenance 6

Excellent Excellent condition, very little wear and tear 8

Outstanding Outstanding or as new condition 10

49 3.9 Bedroom - Bedding & Linen – Quality

Unacceptable Thin sheets do not properly fit the bed. 0

Acceptable Thinly woven cotton, no tears or rips 2

Good Thinly woven cotton or poly cotton sheets of good quality 4

Medium weave cotton, in very good condition, should have minimum 250 thread

count.

Excellent All linen excellent quality should have minimum 300 thread count. 8

All linen outstanding quality should have minimum 300 thread count or silk linen or

similar.

21

50 3.10 Bedroom - Bedding & Linen - Condition

Unacceptable Sheets with large stains, holes, faded and damaged 0

Acceptable Sheets with no tears or rips, in a clean condition 2

Good Linen in good condition, evidence of good laundry practices 4

Very Good Linen in very good and crisp condition 6

Excellent All linen in excellent condition 8

Outstanding All linen in as new condition 10

51 3.11 Bedroom – Pillows – Quality / Condition

Unacceptable Lumpy pillows, too hard, too soft, out of shape and/or in other poor condition 0

Acceptable Clean, basic pillows, acceptable quality, average firmness/softness 2

Good Good quality pillows, with pillow protectors 4

Very Good Very good pillows, at least 2 per sleeping position 6

Excellent A range of excellent pillows available 8

Outstanding A pillow menu is available with pillows in as new condition 10

52 3.12 Bedroom – Lighting – Quality

22

Unacceptable Cracked light switches, lights without shades or lamps 0

Acceptable Light switch by main door only; acceptable illumination of bedroom 2

Good Good lighting illumination, bedside table lamps, variety of lighting options 4

Room has very good lighting, multiple switches and very good quality fittings, two

bedside lamps.

Designer lamps and excellent levels of lighting to create different moods, directional

bedside lamps

Outstanding Architectural design of lighting is evident. The best available. 10

53 3.13 Bedroom - Lighting – Condition

Unacceptable Lights not working, bulbs need replacing 0

Acceptable Acceptable condition of lamps, some bulbs not working 2

No burnt shades, aging lamps but effective. Minor maintenance work around fittings

into the wall may be required..

Very good condition of fittings, coordinated approach to lighting. No repair work

needed around fittings

Fittings throughout bedroom in as new condition, with a few minor marks evident

after close inspection

Outstanding Fittings throughout the bedroom in as new condition 10

54 3.14 Bedroom - Lighting – Environmental Protection

Environmental Energy-saving light bulbs in between 50% and 75% of bedroom lights 3

23

Environmental Energy-saving light bulbs in over 75% of bedroom lights 5

All rooms must have windows with a view. 5

55 3.15 Bedroom Curtains – Quality

Unacceptable Unlined fabric of low quality, exposed tracking 0

Acceptable Fabric unlined of acceptable quality, plastic blinds 2

Good Curtains /shades full length, good quality, easy to draw 4

Very Good Curtains/shades, coordinated, blackout quality, well-coordinated 6

Excellent Thick quality curtains/shades, with total blackout 8

Outstanding Outstanding quality, custom design, functional and decorative, may be motorised 10

56 3.16 Bedroom Curtains – Condition

Unacceptable Curtains or blinds do not fit, have major stains and marks. 0

Acceptable Curtains/shades just cover windows; a number of minor stains/marks are evident. 2

Good Curtains /shades in good condition may be one minor mark 2

Very Good Curtains/shades, in very good condition 6

Excellent Excellent condition, fullness of materials 8

Outstanding As new condition, luxurious, no wear and tear evident 10

24

57 3.17 Bedroom - Floor Coverings - Quality

Unacceptable Floor tiles or carpets do not cover the main floor space they were intended to cover. 0

Acceptable Floor covering is acceptable with low grade tiles or coverings. 2

Good Good quality floor coverings, standard tiles, quality timber floors 4

Very Good Floor covering of very good quality, well-coordinated with room design 6

Excellent Floor covering of excellent quality, contemporary tiles or wool carpets 8

Exceptional quality, custom design flooring, polished woods or luxurious plush

carpets with density of 42 oz

58 3.18 Bedroom - Floor Coverings - Condition

Unacceptable Largely stained coverings, large holes, dirty, cracked and badly damaged tiles 0

Acceptable Some stains and discoloration is acceptable, chipped tiles. 2

Floor coverings, in good condition, amateurish application for any areas that are

fixed.

Very Good Floor covering in very good condition, professional fixing of any wear and tear 6

Excellent Floor covering in excellent condition, no stains are visible 8

Outstanding Floor coverings in as new condition 10

59 3.19 Bedroom - Temperature Control - Quality

Unacceptable Ineffective cooling system 0

Window –based cooling system; fan available for additional cooling, acceptable air

circulation

Good Good cooling system, good air circulation, split-unit type 4

Very Good Very good and effective cooling operation 6

Excellent Personal control of air temperature, windows well insulated, excellent air flow 8

Room pre cooled for arrival or very fast cooling system available, highest quality

unit or system in place

10 M

60 3.20 Bedroom - Temperature Control - Condition & Maintenance M

Unacceptable Broken windows, cracked glass, draughty, fan air conditioning not working M

Acceptable Window opens and closes easily, fan in acceptable condition 2 M

Good Good cooling system, air conditioning unit older but operates effectively 4 M

Noise levels are acceptable for guest comfort (70db), split-unit with working remote

control.

6 M

Excellent Quiet operation with remote control (60db and lower) 8 M

No intrusive noise from unit, very quiet operation with remote control (50db and

lower), in as new condition.

61 3.21 Bedroom – Furniture - Quality

Unacceptable No chair, no bedside table or made of material that is not suitable for this purpose. 0

26

One chair, one bedside table, aged materials, MDF (Medium Density Fiberboard)

materials, no coordination, repairs evident

Two bedside tables, some attempt at coordination. Good quality furniture, timber

veneers, glass tops may be used

Very Good Very good quality furniture, good range, solid woods, polished edges 6

Excellent Excellent quality and range. Custom designed 8

Designer furniture that helps create a refined ambience for the room, the best

available furniture is used.

62 3.22 Bedroom - Furniture – Condition

Unacceptable Cracked, broken furniture, poorly repaired 0

Acceptable Acceptable condition, some significant scratches and repairs are evident 2

Good Furniture in good condition, any repairs done professionally 4

Very Good Very good condition of furniture, only a few minor marks are visible. 6

Excellent Excellent condition, little wear and tear is evident. 8

Outstanding In as new condition 10

3.23 Bedroom - Accessories and Amenities available

63 Electronic key card locking system 5

64 Environmental Key card power system 5

27

65 Door chain or security device such as peep hole to view visitors 2

66 Full length mirror – at least 70 in by 24 in 4

Big mirror – at least 47 in by 24 in 3

Medium mirror – at least 800mm by 400mm 31 in by 16 in 2

Small mirror – at least 600mm by 300mm 24 in by 12 in 1

67 Additional second mirror 1

68 Coat hangers – 3 per person minimum – wire 1

Coat hangers – 3 per person minimum – plastic 2

Coat hangers – 3 per person minimum – wooden 3

69 Spacious wardrobe 59in minimum width 5

Standard size wardrobe 47in minimum width 4

Adequate size wardrobe 35in minimum width 3

Small size wardrobe 24in minimum width. 2

Open shelve wardrobe (no doors) 1

28

70 Drawers or enclosed shelf space 1

71 Defined luggage rack – permanent 3

72

Portable luggage rack 1

Safety deposit box in room, large enough for 13” laptop, functional and securely

bolted

Small safety deposit box in room, functional and securely bolted 3

Central safe at reception only 1

73 Daily newspaper delivered to room 1

74 Minimum 1-5 Drinking water and one glass per guest 0 M M M M M

75 Minimum 3-5 Tea/coffee facilities in room 2 m m m

76 Minimum 3-5 Telephone provided in each room with direct dial 2 m m m

77 Clock/radio/Wake up service 1

78 Minimum 2-5 In room compendium with basic information on emergency contacts 1 m m m m

Minimum 3-5

Minimum 4-5

In room compendium with extended information including mini bar price lists and

restaurant menu

In room compendium with extensive regional information on what to see and do for

tourists

2 m m m

29

79 Refrigerator, clean and in working condition 2

Refrigerator with serviced mini bar 5

80 TV with small screen size (< 20 inches) without remote control 1

TV with small screen size (< 20 inches) with functional remote control 2

TV with medium screen size (20-32 in) with functional remote control 3

TV flat screen 32 inch or larger with functional remote control 4

TV flat screen 40 inch or larger with functional remote control 5

81 Multichannel options with Philippine travel channels 1

82 Multichannel options with at least 3 international news channels 1

83 DVD player / Home theatre / Pay Movie channels 1

84 On screen property information 1

85 On screen messaging and accounts 1

86 In room internet connections (WLAN or wired) 2

Free In room internet connections (WLAN or wired) +3

87 Flashlight or illuminated light switches in room 1

30

88 Laundry bag in room and service available 1

Express laundry service available (24 hour return service) 2

89 Iron and board in room available 2

Ironing service available 1

3.24 Bedroom – Cleanliness

90 Minimum 1-5 All rooms are cleaned daily and all beds are made daily. 0 M M M M M

91 Minimum 1-5 Waste bin provided and emptied daily. 0 M M M M M

92 Mattresses are labelled and periodically turned. 2

93 Unacceptable Heavy dust on surfaces, paper and other dirt are not picked up, unpleasant smells 0

Acceptable Surfaces are basically clean. 4

Good Efficient vacuuming, good condition overall 8

Very Good Very thorough cleaning process, no evidence of dust or smears 12

Excellent Overall very satisfactory cleaning, excellent attention to detail 16

Outstanding As new look and feel, very clean and shining surfaces 20

31

Dimension 4: BATHROOM

94 Minimum 1-5

4.1 Bathroom – Minimum Requirements

Baths and/or showers with functioning hot and cold water. Hot water reaches 38

degrees in 20 seconds.

95 Minimum 1-5 Toilet system in working order 0 M M M M M

96 4.2 Bathroom - Shower/Bath – Quality

Unacceptable Small shower with weak or no pressure, taps of low quality 0

Acceptable Lightweight shower curtain, not well-coordinated tap war 2

Good Good quality fixtures, good quality curtain, shared shower/bath 4

Standard tiled walls, framed shower screen or designer curtain, mixers provide

constant water flow at even temperature.

Tiled, framed shower screen or designer curtain with high quality porcelain bath,

matching and coordinated style, highly responsive water pressure and temperature

Frameless shower screen, designer shower enclosure, highest quality bath if

provided, luxurious quality finishings

97 4.3 Bathroom – Shower/Bath – Condition / Maintenance

Bath or shower enamel cracked, holes visible, shower head broken, spray uneven

and poorly distributed

Aging fixtures, rough amateurish grouting/sealant, bath floor may be lumpy and

uneven. Tiles may still be chipped.

No evidence of moulds, good overall condition, minor chips or repairs may still be

needed; bath floor is even and well maintained.

32

Very good condition, any repairs were done professionally and do not require

further attention.

Excellent Excellent condition throughout 8

Outstanding As new condition 10

98 4.4 Bathroom – Basin - Quality

Unacceptable Basin plastic or poly-marble, taps of low quality 0

Acceptable Aging fixtures, rough amateurish grouting; no additional bench space 2

Good quality fixtures, standard design, limited bench space to place personal

toiletry

Very good, high quality basin, superior design, ample bench room for all personal

toiletries

Excellent Excellent quality, generous space for all personal toiletries, quality brand tap ware 8

Outstanding Outstanding quality, often double basin, designer tap ware, ample space 10

99 4.5 Bathroom - Basin – Condition / Maintenance

Unacceptable Basin chipped or damaged, tap does not provide a consistent flow of water 0

Acceptable Older condition, but clean and usable 2

Good Some signs of wear and tear, aging tap ware 4

Very Good Very good condition, few signs of wear and tear, minor scratches 6

Excellent Excellent quality. No marks or chips 8

33

Outstanding Outstanding condition, as new condition 10

100 4.6 Bathroom - Toilet – Quality

Unacceptable Cheap plastic toilet seat and/or cover that does not fit 0

Acceptable Good quality plastic seat that is functional 2

Good Good quality solid seat 4

Very Good Strong solid material of durable nature 6

Excellent Solid construction, wall hung seat 8

Outstanding Solid construction with designer features evident 10

101 4.7 Bathroom – Toilet – Condition / Maintenance

Leaks from flushing evident on floor, stained seat, flush mechanism does not work

properly.

Acceptable No leaks and acceptable condition, clean and usable 2

Good Good condition, repairs evident 4

Very Good Very good condition, minor wear and tear evident 6

Excellent Excellent condition, spotless appearance 8

34

102 4.8 Bathroom – Decoration - Quality

Unacceptable Poor quality throughout, uncoordinated mix of tiles 0

Acceptable Adequate materials, panelling with gaps evident, small space 2

Good Good quality, basic painting, limited use of colour or themes 4

Very Good Very good quality, no visible joins, well coordinated design 6

Excellent Excellent quality, may be constructed of marble or granite finish 8

Highest quality decoration, grouting excellent condition, ceiling finish is of highest

quality.

103 4.9 Bathroom – Decoration - Condition / Maintenance

Unacceptable Paintwork chipped, flaking, dirty condition, mould on walls and ceiling 0

Acceptable condition, clean but with dated materials, may still be with some

evidence of mould issues

Good Good condition, evidence of repair work 4

Very good condition, any repair work has been professionally completed and no

maintenance is required.

Excellent Well maintained, in excellent condition 8

Outstanding Decoration in as new condition 10

104 4.10 Bathroom- Towels – Quality and Cleanliness

35

Unacceptable Towels are thin, ripped and in poor condition, major stains. 0

Acceptable Towels are thin but clean and in acceptable condition. 2

Good Greater range of towels of average quality 4

Very Good Very good range of towels including bathmat, face towel, bath towel and hand towel 6

Excellent Excellent range of towels of thick cotton, 90-100% cotton 8

Outstanding Highest, plush range of towels in as new condition, 100% cotton 10

105 4.11 Bathroom – Space and Comfort

Unacceptable Space is too small for comfort. 0

Acceptable Space is limited but usable. 2

Good Good space, ability to dry yourself in bathroom without touching bathroom walls 4

Very Good Very good space, area to place clothes and ample space for personal toiletry 6

Excellent bathroom space, ability for two people to easily move around the

bathroom

Outstanding Generous and outstanding space, the best available 10

106 4.12 Bathroom – Overall Cleanliness

Heavy dust and/or smear on surfaces, long term grime on inaccessible places, old

soap, hairs in bathroom, waste bin not emptied

36

Acceptable Surfaces in acceptable condition 4

Good Efficient cleaning; surfaces show cleaning practices 8

Very Good Very satisfactory cleaning process, fresh smell 12

No evidence of dust or smears, enamel gleaming, no sign of mould or mildew;

sealed toilet seat

Outstanding As new look and feel, very clean and shining surfaces, excellent attention to detail 20

107 4.13 Toiletries – Availability

Minimum 1-5 Toilet paper provided 0 M M M M M

108 Unacceptable Soap or toiletries from previous guest are evident. 0

Acceptable Soap only provided 1

Good Greater range of toiletries including hair shampoo and shower/bath gel 2

Very Good Strong range of toiletries of very good quality including body lotion, ear buds, etc 3

Excellent Excellent range of branded toiletries (Incl. dental care kit, nail care kit, etc.) 4

Outstanding Highest quality toiletries with extensive range 5

4.14 Bathroom – Amenities - Availability

109 Bidet 4

37

110 Functional hairdryer 2

111 Magnifying mirror 2

112 Weighing scales 2

113 Bath robe / gown 1

114 Slippers 1

115 Shoe mitt / horns 1

4.15 Bathroom – Environmental Protection

116 Environmental Dual flush toilet system or similar to conserve water 3

117 Environmental Flow regulators on shower/taps to conserve water 3

118 Environmental Bulk dispensers or biodegradable packaging used for soaps, shampoos 3

119 Environmental

Dimension 5: Food and Beverage

Towel and linen policy promotes conservation and gives guest choice regarding

frequency of cleaning

5.1 Food and Beverage – Availability of Restaurants

120 Minimum 1-2 Breakfast room available 0 M M

121 Minimum 3-5 Full service restaurant open 7 days a week (including breakfast) 10 m m m

122 Minimum 4-5 Additional Specialty Restaurant / Fine Dining 10 m m

38

123 5.2 Food and Beverage – Options available

Unacceptable Non-availability of several food dishes and/or drinks 0

Acceptable Fast food / instant coffee/drinks, up to 20% unavailable 4

Limited choice of basic dishes / buffet; up to 10% all food dishes and/or drinks on

the menu are available.

A-la-carte menu, fresh fruits & vegetables, selection of wines/beers, only 5% of

menu items not available

Exceptional a-la-carte menu, availability of all food dishes and drinks/wines on the

menu

A-la-carte menu of outstanding variety of special cuisine (fine dining, fresh juices,

extensive wine list)

124 5.3 Food and Beverage – Service Quality

No welcoming greeting, limited table clearing, stains on tables/chairs, lack of

attention, wait time greater than 30 minutes

Friendly, but not necessarily professional service, basic knowledge of

foods/beverages on the menu

Good Attentive behaviour of waiting staff, quick table clearing service 8

Very Good Very good and attentive service, service checks during meal to ensure satisfaction 12

Excellent Excellent service, efficient food clearing, prompt and polite service during meal 16

Outstanding Outstanding service, the best available 20

125 5.4 Restaurant - Decoration & Furniture - Quality

39

Unacceptable Tables and chairs are insufficient for the number of guests, uncomfortable seating 0

Tables and chairs are mismatched but functional, vinyl seating with minimal

comfort, plastic chairs

Good quality, tables and chairs, brushed metal, glass, laminate materials, limited

design and coordination

Very Good Very good quality, solid timbers or contemporary cane, coordinated design 6

Excellent quality, high grade fabrics, coordinated design, linen table cloths,

ergonomic design

Outstanding Luxurious feel, highest quality table and chairs, linen clothes and napkins 10

126 5.5 Restaurant - Decoration & Furniture – Condition

Very old, faded, wobbly stand, damaged, peeling, grubby marks, evidence of

neglect, damaged, marked, scratched

Amateurish application of wallpaper/paint, furniture in average condition with signs

of wear and tear, solid stand of tables and chairs

Good Good condition, some repair work evident 4

Very good condition, professional decoration, only minor marks showing on tables

and chairs

Excellent Excellent condition, no scratches or chips 8

Outstanding Meticulous condition, no evidence of wear and tear 10

127 5.6 Restaurant – Crockery, Cutlery, Glassware - Quality

Unacceptable Incomplete table settings 0

40

Acceptable Basic crockery and cutlery, fork and spoon only, adequately laid out tables 2

Good Good quality cutlery, well laid out table setting 4

Very Good Very good table setting, good quality glassware, solid cutlery 6

Excellent Excellent range and condition of crockery, high standard of glassware and cutlery 8

Outstanding table settings, fine china or similar in use, silver cutlery or similar,

crystal glassware or similar outstanding quality

128 5.7 Restaurant – Crockery, Cutlery, Glassware - Cleanliness

Unacceptable Dirty chipped glassware, stained crockery 0

Acceptable Crockery and cutlery are clean and mismatched, water marks may be visible 2

Good Good level of cleanliness, no major chips or marks, coordinated cutlery 4

Very Good Very good level of cleanliness and polished cutlery 6

Excellent Excellent level of cleanliness, glassware is in pristine condition with no smears. 8

Outstanding Outstanding in as new condition for all crockery and glassware, polished cutlery 10

129 5.8 Restaurant – Space and Comfort

Unacceptable Very crowded, cramped, uncomfortable, loud noise, unpleasant atmosphere 0

Acceptable Comfortable but crowded, difficult access for customers and servers 4

41

A certain amount of noise and activity, comfortable temperatures, tables too close

for private conversation

Very Good Very good standard of comfort, private conversations are possible. 12

Excellent Well thought out table layout, no intrusive noise or smells 16

Outstanding Outstanding environment and highest levels of comfort, one of the best available 20

130 5.9 Kitchen - Quality of Appliances

Minimum 1-5 Compliance with Health and Sanitation Code of the Philippines M M M M M

131 Unacceptable Old appliances, untidy but adequate range 0

Acceptable Acceptable appliances, may be older but in working condition 2

Good Well-designed kitchen and good layout, appliances easily accessible 4

Obvious design features designed to ensure efficiency. Very good standard of

appliances

Excellent Excellent layout and professionally designed and staffed, excellent work spaces 8

Outstanding Outstanding kitchen environment. One of the best available. As new appliances 10

132 5.10 Kitchen - Cleanliness

Unacceptable Dirty dishes and cooking utensils, poor food handling and food storage processes 0

Clean, tidy, cold storage procedures are acceptable; basic hygiene standards are

followed.

Good Well maintained appliances and clean cooking utensils 8

Very Good Very good standard of kitchen. Very hygienic, frequent cleaning is evident. 12

Excellent level of cleanliness, attention to detail in all aspects of cleaning and

hygiene

Outstanding Spotless kitchen environment. As new appliances in appearance and cleanliness 20

Dimension 6: AMENITIES and SERVICES

6.1 Amenities - Guest Services

133 Free Internet connection available in public areas for guests 3

134 Housekeeping turndown service at night 3

135 Minimum 1-3 Room Service availability for minimum of 12 hours 0 M M M

Minimum 4-5 Room Service 18-24 hours 4 m m

6.2 Amenities – Wellness Services

136 Fitness centre on site with cardio machines and trained staff 3

Fitness centre has trained staff on duty with 5 or more cardio machines 5

137 Massage services on site 3

138

Spa with 3 or more treatment options

Spa services must consist of massage, body treatments and water applications.

Spa Services include Traditional Filipino treatments 2

139 Swimming pool with clean and well maintained facilities; size appropriate for hotel 3

Swimming pool with lifeguard on duty 5

43

140 Sports equipment available for hire as appropriate to location 1

141 Jacuzzi 2

142 Sauna / Steam room 2

6.3 Amenities – General Services

143 Gift and souvenir shop 5

144 Tour desk 5

145 Hairdressers / salons 5

146 Business Center (with PC, printer, photo copier, internet connection, etc) 5

147 First Aid facility with trained staff on site 5

6.4 Amenities – Conference / Function Venue

148 Conference facilities / function rooms to cater only for small groups (< 20 people) 4

149

150

Conference facilities / function rooms to cater for groups (20-50 people) 8

Conference facilities / function rooms to cater for groups (50-100 people) 12

Conference facilities / function rooms to cater for groups (100-250 people) 16

Conference facilities / function rooms to cater for groups (>250 people) 20

Conference equipment – projector and screen (sufficient for size of conference

room)

Conference equipment – whiteboard / flipchart (sufficient for size of conference

44

151

152

Conference equipment – microphones and sound system (sufficient for size of

conference room)

Conference equipment – pin boards and moderation kit (sufficient for size of

153 Conference equipment – comfortable and ergonomic conference chairs and tables 4

Dimension 7: BUSINESS PRACTICES

(Decoration, furniture, temperature control, lighting and cleanliness included in

public areas)

7.1 Business Processes

154 Minimum 1-5 Emergency and fire evacuation procedures are followed and in place. 0 M M M M M

155 Minimum 1-5 Backup generator or emergency power is available, capable of providing full power. 0 M M M M M

156

157

Safety systems and documentation in place to respond to possible natural disasters

and man-made threats

Cleaning schedules in place that show daily, weekly and seasonal cleaning and

checking procedures

158 Maintenance plans that show plan to address major areas requiring maintenance 5

159

160

161 Environmental

Pest control processes in place to identify and eliminate pests such as bed bugs

and cockroaches

Risk assessment audit conducted in the last 5 years that reviews security threats to

the property

Environmental management system in place to reduce waste with waste reduction

targets

162 Environmental Environmental systems in place to reduce water with water reduction targets 5

45

163 Environmental Environmental systems in place to reduce energy with energy reduction targets 5

164 Social Training programme in place for staff (minimum of 3 days per staff member/year) 5

165 Social

166 Social

167 Environmental

168

169

Recruitment programme ensure local people are employed (minimum 80% from

within the region).

Procurement process ensures local purchasing across all supply areas (minimum

30% from within the region).

Procurement process advocates Green purchasing (minimum 20% of food/

beverages, laundry services, and cosmetics procured from organic suppliers).

Guest complaint handling system (complaints are documented and responded to

within 24 hours)

Refund policy (if complaints cannot be resolved to guest satisfaction, discounts or

compensation will be applied)

170 Guest feedback and satisfaction monitoring system in place 5

171 Minimum 1-5

172

173

174

Hotel meets all current regulations and legislative requirements to operate a Hotel.

(Revised Fire Code, Environmental Code, Air Pollution, Accessibility Law, etc.)

7.2 Barrier-free Facilities for Persons with Disabilities (PWD)

(Accessible Tourism) For PWD Rooms, 5% of all rooms shall be designated for

PWD, but not less than 2 rooms.

Reception areas shall provide low and recessed or split-level counters that can both

accommodate standing persons and those seated on wheelchairs.

All interior doors shall have at least a width of 35 inches to accommodate big and

motorized wheelchairs.

46

175

176

177

PWD Bed rooms shall have shall have the following: (convert to inches)

� Lever type door handles.

� Dual height peepholes with the lower one at 39in from the floor.

� Light switches at maximum 47in from the floor.

� Electrical outlets at a minimum of 18in from the floor.

� Bed height at maximum of 20in.

� Easy-to-open preferably sliding closet doors.

� Dual height hanger racks with the lower rack at 55in from the floor.

PWD Bathrooms shall have the following:

� Toilet flooring of non-slippery surface materials even when wet.

� Toilet bowls should be positioned where a vertical or climbing bar shall be

positioned on the wall at 12in from the front tip of the toilet bowl to offer support

when users pull or elevate themselves to a standing position.

� Grab bars should be placed on both sides at 28-30in from the floor for the

safety and effective utility, the distance between the bars not exceeding 30in

� Toilet bowls should be elevated to a range of 18-20in from the floor.

At least one Elevator with PWD-friendly features:

� Can accommodate a minimum of two (2) wheelchairs.

� The exterior and interior button panels shall not exceed 47in from the floor

� The panel buttons shall feature Braille signs or otherwise embossed with

familiar signs for those not educated in Braille.

� Speaker system shall also be in place to inform the blind to what floor the

elevator is already at.

� Equipped with handrails placed in both sides at 28-30in from the floor.

ACCOMMODATION SECTOR RESORT

47

Rule IV.

ACCREDITATION STANDARDS FOR RESORTS

2 Minimum 1-5 Resort name clearly visible from the street and during night time 0 M M M M M

3 1.2 Building - Design and Construction Quality

accommodation environment

Good A functional building with good quality materials and efficient layout 4

building

are evident and excellent quality building materials have been used throughout

used in construction

4 1.3 Building - Condition (wear and tear)

flaking paint, rotting wood, rust evident

48

Very Good Very good maintenance of paintwork and exterior panels 6

Excellent High standard of external appearance, allowing for the age of the building 8

5 Minimum 1-5

6 Minimum 1-5 Driveway entrance is clearly marked and is visible at night time. 0 M M M M M

7 Minimum 1-5

Clearly designated parking / docking area (if applicable), that meets the relevant

provisions of the National Building Code.

8 Minimum 4 & 5 Valet parking is provided. 3 m m

9 1.5 Transport

Unacceptable No airport or port transfer services available 0

Guests are provided with property address and expected to get local taxis or busses

to property.

Good Good transfer services are available, although not clearly signed. 2

Transfer services are reliable and signed at airport, ground transport is in very good

condition.

Excellent Transfer services are branded to the property and in excellent condition. 4

49

Transfer services are branded to the property and provide a commensurate level of

luxury.

1.6 Security

13 Monitoring of CCTV 24 hours 5

14 1.7 Reception – Service Hours

15 1.8 Reception – Size

50

16 1.9 Reception - Seating Area

Unacceptable No seating available or seating options in poor condition with lack of privacy 0

Excellent Seating area with excellent quality seating appropriate for the size of the resort 4

17 1.10 Check-in Process

Basic registration process in place, with prompt service (not more than 8 minutes

the guest who may only need to review and confirm details (not more than 4

Outstanding Pre registration information part completed and no wait time for registration process 10

51

18 1.11 Luggage Services

Minimum 1-5 Left luggage services available without dedicated space 0 M M M M M

19 1.12 Porter Services

size of resort

Minimum 3-5 Porter services are available 5 m m m

20 1.13 Reception Staff - Appearance

21 1.14 Reception – Service Quality

52

1.16 Other Arrival / Departure Aspects

53

Very Good Coordinated design, a professional standard is achieved 6

54

Acceptable Mismatched furniture that is not particularly comfortable 1

Excellent Excellent furniture quality, great degree of comfort, attractive and highly-coordinated 4

Highest quality furniture in outstanding condition; or antique furniture of highest

Acceptable Occasional marks, in need of minor repair, acceptable condition 1

Excellent Excellent furniture condition throughout the resort 4

Furniture in outstanding as new condition, conveniently located throughout the

resort

55

Good Good quality fixtures, standard design, limited space. 2

Excellent Excellent quality of fittings, basin and bowl decoration is to a high standard 4

Excellent Minor scratches are barely visible, always clean and tidy and in excellent condition. 4

All public areas are ventilated or have temperature control initiatives and maintain a

temperature between 20-30 degrees year round; except in areas where elevation is

2000 ft. above sea level.

33 2.8 Public Areas - Lighting – Quality

5 M M M M M

56

34 2.9 Public Areas - Lighting - Condition

2.10 Public Areas - Lighting – Environmental Protection

35 Environmental Sensor lighting in use that does not compromise guest safety 2

57

36 Environmental Good use of natural lighting 3

37 Environmental Low energy-saving bulbs used between 50% and 75% of public areas 3

38 2.11 Public Areas - Cleanliness

39 2.12 Gardens - Condition

Unacceptable Cluttered and untidy, no evidence of maintenance requires considerable attention. 0

Acceptable Grounds are kept tidy, evidence of ground maintenance in the last 30 days. 2

Good Grounds are well maintained, and evidence of maintenance in last 7 days. 4

Grounds are in very good condition, and where appropriate seasonal plantings are

evident. Grounds are well laid out and provide a sense of space and relaxation

58

Grounds are in excellent condition, evidence of maintenance in the last 2 days;

attention to detail shows walkways are well maintained.

Grounds are in pristine condition with detailed landscaping and design features.

Evidence of daily maintenance and care.

40 2.13 Garden Furniture - Quality

Lack of garden furniture, or of very poor quality (cheap plastic) and in awkward

places

Acceptable Basic furniture is used that is fit for purpose, maybe plastic or low quality wood. 1

Good Good quality furniture is used throughout and placed appropriately 2

Very good quality furniture used throughout the garden, e.g. woven furniture with

comfortable cushions or mattresses

Excellent Excellent quality furniture that suits surroundings and fits with overall theme 4

Designer quality furniture, outstanding variety and comfort, creating unique spaces

for relaxation

41 2.14 Garden Furniture - Condition

Unacceptable Broken garden furniture or in otherwise poor condition 0

Functional furniture in acceptable condition; some furniture may be old, wobbly,

stained or discoloured

Good Good, but used condition, some repairs are evident, solid stand. 2

Very Good Very good condition, professional repairs 3

Excellent Excellent condition, no stains and discolouration 4

59

Outstanding Garden furniture in outstanding as new condition 5

42 2.15 Garden Plants and Watering

Environmental

No thought given to the operational watering requirements of plants and water,

recycling is not part of the operational planning.

Environmental Minor use of local plants 1

Environmental Extensive use of local plants 2

43 Environmental Plants watered in morning/evening to conserve water 1

Environmental Limited use of rain water or grey water for watering plants 2

Environmental Extensive use of rainwater and grey water for watering 3

60

44 3.1 Room Size

Minimum 2 Size including bathroom ≥ 18 sq. m 8 m

Minimum 3 Size including bathroom ≥ 20 sq. m 12 m

Minimum 4 Size including bathroom ≥ 25 sq. m 16 m

Minimum 5 Size including bathroom ≥ 30 sq. m 20 m

bathroom with enclosed shower and telephone ext. in bathroom)

Minimum 4 2% of rooms are suites. 3 m

Minimum 5 5% of rooms are suites. 5 m

46 3.3 Rooms for Persons with Disabilities (PWD) - Availability

47 3.4 Bedroom - Space & Comfort

small, may be less than 2.4 metres

61

around, easy access to all facilities

48 3.5 Bedroom – Sound Proofing

Very good sound proofing materials are used; heavy curtains and floor coverings

49 3.6 Bedroom – Noise Levels

Acceptable Noise from outside is variable, noise from neighbouring rooms is audible. 2

62

50 3.7 Bedroom – Bed Mattress - Quality

inches

Coil spring or equivalent, separate mattress top, Mattress protectors (bed pad) and

Latex or pocket spring, deep comfort, separate mattress top; Mattress protectors

(bed pad) and pillow protectors / slips

51 3.8 Bedroom – Bed Mattress - Condition

63

52 3.9 Bedroom - Bedding & Linen - Quality

count

53 3.10 Bedroom - Bedding & Linen - Condition

64

54 3.11 Bedroom – Pillows – Quality / Condition

55 3.12 Bedroom – Lighting - Quality

65

56 3.13 Bedroom - Lighting - Condition

Unacceptable Lights not working, bulbs need replacing. 0

into the wall may be required.

57 3.14 Bedroom - Lighting – Environmental Protection

58 3.15 Bedroom Curtains - Quality

66

59 3.16 Bedroom Curtains - Condition

Very Good Curtains/shades in very good condition 6

Outstanding As new condition, luxurious, no wear and tear evident 10

60 3.17 Bedroom - Floor Coverings - Quality

Excellent Floor covering of excellent quality, contemporary tiles or wool carpets 8

67

61 3.18 Bedroom - Floor Coverings - Condition

Acceptable Some stains and discoloration is acceptable, chipped tiles 2

fixed

62 3.19 Bedroom - Temperature Control - Quality

Window-based cooling system; fan available for additional cooling, acceptable air

Room pre cooled for arrival or very fast cooling system available, Highest quality

68

63 3.20 Bedroom - Temperature Control - Condition & Maintenance M

Unacceptable Broken windows, cracked glass, draughty, fan air conditioning not working 0 M

M

lower), in as new condition

64 3.21 Bedroom – Furniture - Quality

Unacceptable No chair, no bedside table or made of material that is not suitable for this purpose 0

One chair, one bedside table, aged materials, medium density fiber board materials,

no coordination, repairs evident

veneers, glass tops may be used.

65 3.22 Bedroom - Furniture – Condition

69

Acceptable Acceptable condition, some significant scratches and repairs are evident. 2

66 Electronic key card locking system 5

67 Environmental Key card power system 5

68 Door chain or security device such as peep hole to view visitors 2

69 Full length mirror – at least 70 in by 24 in 4

Medium mirror – at least 31 in by 16 in 2

Small mirror – at least 24 in by 12 in 1

70 Additional second mirror 1

70

71 Coat hangers – 3 per person minimum – wire 1

72 Spacious wardrobe (59in minimum width) 5

Standard size wardrobe (47in minimum width) 4

Adequate size wardrobe (35in minimum width) 3

Small size wardrobe (24in minimum width) 2

Open shelve wardrobe (no doors) 1

73 Drawers or enclosed shelf space 1

74 Defined luggage rack – permanent 3

75

71

76 Daily newspaper delivered to room 1

77 Minimum 1-5 Drinking water and one glass per guest 0 M M M M M

78 Minimum 3-5 Tea/coffee facilities in room 2 m m m

79 Minimum 3-5 Telephone provided in each room with direct dial 2 m m m

80 Clock/radio/Wake up service 1

81 Minimum 2-5 In room compendium with basic information on emergency contacts 1 m m m m

82 Refrigerator, clean and in working condition 2

83 TV with small screen size (< 20 inches) without remote control 1

84 Multichannel options with Philippine travel channels 1

85 Multichannel options with at least 3 international news channels 1

86 DVD player / Home theatre / Pay Movie channels 1

87 On screen property information 1

88 On screen messaging and accounts 1

89 In room internet connections (WLAN or wired) 2

90 Flashlight or illuminated light switches in room 1

91 Laundry bag in room and service available 1

92 Iron and board in room or available 2

Ironing service available 1

73

3.24 Bedroom - Cleanliness

93 Minimum 1-5 All rooms are cleaned daily and all beds are made daily. 0 M M M M M

94 Minimum 1-5 Waste bin provided and emptied daily 0 M M M M M

95 Mattresses are labelled and periodically turned. 2

96 Unacceptable Heavy dust on surfaces, paper and other dirt are not picked up, unpleasant smells. 0

74

No. Rating Criteria / Indicators Points

97 Minimum 1-5

98 Minimum 1-5 Toilet system in working order 0 M M M M M

99 4.2 Bathroom - Shower/Bath - Quality

Acceptable Lightweight shower curtain, not well-coordinated tap ware 2

100 4.3 Bathroom – Shower/Bath – Condition / Maintenance

No evidence of moulds, good overall condition, minor chips or repairs may be still

needed, bath floor is even and well maintained.

101 4.4 Bathroom – Basin - Quality

Acceptable Aging fixtures, rough amateurish grouting no additional bench space 2

Excellent Excellent quality, generous space for all personal toiletry, quality brand tap ware 8

Outstanding Outstanding quality, often double basin, designer tap ware, ample space. 10

102 4.5 Bathroom - Basin – Condition / Maintenance

Unacceptable Basin chipped or damaged, tap does not provide a consistent flow of water. 0

76

103 4.6 Bathroom - Toilet - Quality

Unacceptable Cheap plastic toilet seat and/or cover that doesn’t fit 0

104 4.7 Bathroom – Toilet – Condition / Maintenance

77

105 4.8 Bathroom – Decoration - Quality

Acceptable Adequate materials, panelling with gaps evident. Small space 2

106 4.9 Bathroom – Decoration - Condition / Maintenance

Acceptable condition, clean but with dated materials, may still be some evidence of

mould issues

107 4.10 Bathroom- Towels – Quality and Cleanliness

78

Excellent Excellent range of d towels of thick cotton, 90-100% cotton 8

108 4.11 Bathroom – Space and Comfort

109 4.12 Bathroom – Overall Cleanliness

79

No evidence of dust or smears, enamel gleaming, no sign of mould or mildew.

4.13 Toiletries - Availability

110 Minimum 1-5 Toilet paper provided 0 M M M M M

111 Unacceptable Soap or toiletries from previous guest are evident. 0

Excellent Excellent range of branded toiletries (incl. dental care kit, nail care kit) 4

112 Bidet 4

80

113 Functional hairdryer 2

114 Magnifying mirror 2

115 Weighing scales. 2

116 Bath robe / gown 1

117 Slippers 1

118 Shoe mitt / horns 1

119 Environmental Dual flush toilet system or similar to conserve water 3

120 Environmental Flow regulators on shower/taps to conserve water 3

121 Environmental Bulk dispensers or biodegradable packaging used for soaps, shampoos 3

122 Environmental

frequency of cleaning.

81

123 Minimum 1-2 Breakfast room available 0 M M

124 Minimum 3-5 Full service restaurant open 7 days a week (including breakfast) 10 m m m

125 Minimum 4-5 Additional Specialty Restaurant / Fine Dining 10 m m

126 5.2 Food and Beverage – Options available

Limited choice of basic dishes / buffet, up to 10% all food dishes and/or drinks on

127 5.3 Food and Beverage – Service Quality

82

128 5.4 Restaurant - Decoration & Furniture - Quality

Unacceptable Tables and chairs are insufficient for the number of guests, uncomfortable seating. 0

comfort, plastic chairs.

129 5.5 Restaurant - Decoration & Furniture - Condition

83

130 5.6 Restaurant – Crockery, Cutlery, Glassware - Quality

Very Good Very good table setting, good quality glassware, solid cutler 6

131 5.7 Restaurant – Crockery, Cutlery, Glassware - Cleanliness

Acceptable Crockery and cutlery are clean and mismatched, water marks may be visible. 2

84

Outstanding Outstanding in as new condition for all crockery and glassware. Polished cutlery. 10

132 5.8 Restaurant – Space and Comfort

5.9 Kitchen - Quality of Appliances

133 Minimum 1-5 Compliance with Health and Sanitation code of the Philippines M M M M M

134 Unacceptable Old appliances, untidy, but adequate range 0

Good Well-designed kitchen and good layout. Appliances easily accessible 4

Excellent Excellent layout and professionally designed and staffed. Excellent work spaces 8

85

135 5.10 Kitchen - Cleanliness

Clean, tidy, cold storage procedures are acceptable, basic hygiene standards are

86

136 Free Internet connection available in public areas for guests 3

137 Housekeeping turndown service at night 3

138 Minimum 1-3 Room Service availability for minimum of 12 hours 0 M M M

139 Fitness centre on site with cardio machines and trained staff 3

Fitness centre has trained staff on duty with 5 or more cardio machines. 5

140 Massage services on site 3

141

Spa Services include Traditional Filipino treatments. 2

142 Swimming pool with clean and well maintained facilities; size appropriate for resort 3

143 Sports and/or fitness equipment available for hire as appropriate to location 1

144 Jacuzzi 2

145 Sauna / Steam room 2

87

146 Gift and souvenir shop 5

147 Tour desk 5

148 Hairdressers / salons 5

149 Business Center (with PC, printer, photo copier, internet connection, etc) 5

150 First Aid facility with trained staff on site 5

6.4 Amenities – Recreation & Sports

151 Function room (open air, outdoor) 5

152 Function room (indoor, air-conditioned) 5

153

Sight-seeing activities, land-based tours,, excursions to natural / cultural attractions

(museums, monuments), boat trips, island hopping, etc

154 Land-based sports (basket ball, volley ball, tennis, badminton, table tennis, etc) 5

155 Water-based sports (kayaking, sailing, waterski, jet ski, snorkelling, diving, etc) 5

156 Nature-based sports (hiking, biking, fishing, bird-watching, nature trails, etc) 5

157 Recreational activities for families and children (games, library, playground, etc) 5

158 Entertainment (beach bar, grill barbeque, live music, karaoke bar, discotheque, etc) 5

88

159 Minimum 1-5 Emergency and fire evacuation procedures are followed and in place. 0 M M M M M

160 Minimum 1-5 Backup generator or emergency power is available, capable of providing full power. 0 M M M M M

161

162

163 Maintenance plans that show plan to address major areas requiring maintenance 5

164

165

166 Environmental

the property.

167 Environmental Environmental systems in place to reduce water with water reduction targets 5

168 Environmental Environmental systems in place to reduce energy with energy reduction targets 5

169 Social Training programme in place for staff (minimum of 3 days per staff member/year) 5

170 Social

171 Social

172 Environmental

89

175 Guest feedback and satisfaction monitoring system in place 5

176 Minimum 1-5

178

179

180

Resort meets all current regulations and legislative requirements to operate a

Resort. (Air pollution, Sanitary Code, Revised Fire Code, Accessibility Law, etc)

All interior doors shall have at least a width of ninety (90) centimetres to

accommodate big and motorized wheelchairs.

PWD Bed rooms shall have shall have the following:

� Lever type door handles

� Dual height peepholes with the lower one at 39in from the floor

� Light switches at maximum 47in from the floor

� Electrical outlets at a minimum of 18in from the floor

� Bed height at maximum of 20in

� Easy-to-open preferably sliding closet doors

� Dual height hanger racks with the lower rack at 55in from the floor

90

181

182

� Toilet flooring of non-slippery surface materials even when wet

� Can accommodate a minimum of two (2) wheelchairs

� Equipped with handrails placed in both sides at 28-30in from the floor

ACCOMMODATION SECTOR APARTMENT HOTEL

91

Rule V.

ACCREDITATION STANDARDS FOR APARTMENT HOTELS

2 Minimum 1-5 Apartment Hotel name clearly visible from the street 0 M M M M M

3 Minimum 1-5 Apartment Hotel name is visible at night. 0 M M M M M

92

Building Code

9 Parking area has security to prevent unauthorised vehicle entry. 4

10 Parking area is close to units to ensure easy transfer of luggage. 4

11 Minimum 1-5 Professional security in place 24 hours at main entry point 0 M M M M M

12 Minimum 1-5 Property and security services designed to ensure guest safety at all times 0 M M M M M

13 Effective use of CCTV with minimum 30 days recording storage 3

14 Monitoring of CCTV 24 hours 5

15 1.6 Reception – Service Hours

93

16 1.7 Check-in Process

Basic registration process in place, with prompt service. (not more than 8 minutes

the guest who may only need to review and confirm details. (not more than 4

17 1.08 Luggage Services

size of apartment hotel.

18 1.09 Reception Staff - Appearance

Acceptable Staff wear clean clothing and are neat and tidy. 1

Good Staff are easily identified and well groomed. 2

94

Very good Staff provide a very good professional appearance. 3

Excellent Staff are very well groomed and take pride in their appearance 4

Outstanding Staff are immaculately groomed and attention to detail is obvious. 5

19 1.10 Reception – Service Quality

Acceptable Staff are not very attentive or seem distracted, may be absent for short periods. 1

Good Staff are polite and responsive. 2

Very good Staff are welcoming and provide a sense of arrival. 3

20 1.11 Reception Services – Check-out

Basic check-out process in place, with prompt service. (not more than 8 minutes

95

1.12 Other Arrival / Departure Aspects

21 Guests must be provided with Official Receipt on departure. 0 M M M M M

22 Offer to arrange forward transport 1

96

24 2.1 Public Areas - Decoration - Design and Quality

25 2.2 Public Areas – Decoration - Condition and Maintenance

26 2.3 Public Washroom - Quality

97

27 2.4 Public Washroom - Condition and Cleanliness

28 2.5 Public Areas - Room Climate

maintain a temperature between 20-25 degrees year round; except in areas where

29 2.6 Public Areas - Temperature Control - Quality

0 M M M M M

98

Acceptable Minimum level of comfort achieved. Some areas are hotter and colder than others. 1

Good A good level of comfort is evident throughout the public spaces. 2

30 2.7 Public Areas - Temperature Control – Condition and Maintenance

Acceptable Aging and dated air-conditioning units, operated at selected times. 1

be older and used occasionally.

Very Good Units may be older but well maintained with very good maintenance 3

Outstanding All units in excellent condition, no leaks, no rust, quiet operation in as new condition 5

31 2.8 Public Areas - Lighting – Quality

99

32 2.9 Public Areas - Lighting - Condition

33 Environmental Sensor lighting in use that does not compromise guest safety 2

34 Environmental Good use of natural lighting 3

35 Environmental Low energy-saving bulbs used between 50% and 75% of public areas 3

Environmental Low energy-saving bulbs used in over 75% of public areas. 5

36 2.11 Public Areas – Cleanliness

100

101

37 3.1 Room Size

Minimum 1 Size including bathroom ≥ 20 sq m 4 M

Minimum 2 Size including bathroom ≥ 25 sq m 8 m

Minimum 3 Size including bathroom ≥ 30 sq m 12 m

Minimum 4 Size including bathroom ≥ 35 sq. m 16 m

Minimum 5 Size including bathroom ≥ 40 sq m 20 m

3.2 Three-Bedroom Unit – Availability

The Three-Bedroom unit shall have a minimum size/area of at least 150

sqm.

Minimum 4 2% of the total number of units are Three-bedroom units. 3 m

Minimum 5 5% of the total number of units are Three-bedroom units. 5 m

39 3.3 Rooms for Persons with Disabilities (PWD) - Availability

40 3.4 Bedroom - Space & Comfort

102

41 3.5 Bedroom – Sound Proofing

Very good sound proofing materials are used, Heavy curtains and floor coverings

reduce external noises.

Outstanding Outstanding sound proofing design to ensure quiet enjoyment of space. 10

42 3.6 Bedroom – Noise Levels

Significant external noise and noise from other rooms makes sleeping or peaceful

enjoyment difficult.

103

43 3.7 Bedroom – Bed Mattress - Quality

pillow protectors / slips.

44 3.8 Bedroom – Bed Mattress - Condition

Very Good Very good condition, no stains or tears, evidence of good maintenance. 6

45 3.9 Bedroom - Bedding & Linen - Quality

104

46 3.10 Bedroom - Bedding & Linen - Condition

Acceptable Sheets with no tears or rips, in a clean 2

47 3.11 Bedroom – Pillows – Quality / Condition

105

48 3.12 Bedroom – Lighting - Quality

49 3.13 Bedroom - Lighting - Condition

106

50 3.14 Bedroom - Lighting – Environmental Protection

51 3.15 Bedroom Curtains - Quality

52 3.16 Bedroom Curtains - Condition

Acceptable Curtains/shades just cover windows, a number of minor stains/marks are evident. 2

107

53 3.17 Bedroom - Floor Coverings - Quality

54 3.18 Bedroom - Floor Coverings - Condition

Excellent Floor covering in excellent condition, no stains are visible. 8

108

55 3.19 Bedroom - Temperature Control - Quality

Window–based cooling system; fan available for additional cooling, acceptable air

56 3.20 Bedroom - Temperature Control - Condition & Maintenance M

control

109

57 3.21 Bedroom – Furniture - Quality

One chair, one bedside table, aged materials, MDF(Medium Density Fiberboard)

58 3.22 Bedroom - Furniture - Condition

Unacceptable Cracked, broken furniture poorly repaired 0

59 Electronic key card locking system 5

60 Environmental Key card power system 5

110

61 Door chain or security device such as peep hole to view visitors 2

62 Full length mirror – at least 70 in by 24 in 4

63 Additional second mirror 1

64 Coat hangers – 3 per person minimum – wire 1

65 Spacious wardrobe (59in minimum width) 5

66 Drawers or enclosed shelf space 1

111

67 Defined luggage rack – permanent 3

69 Daily newspaper delivered to room 1

70 Minimum 1-5 Drinking water and one glass per guest 0 M M M M M

71 Minimum 3-5 Tea/coffee facilities in room 2 m m m

72 Minimum 3-5 Telephone provided in each room with direct dial 2 m m m

73 Clock/radio/Wake up service 1

74 Minimum 2-5 In room compendium with basic information on emergency contacts 1 m m m m

75 Refrigerator, clean and in working condition 2

112

76 TV with small screen size (< 20 inches) without remote control 1

77 Multichannel options with Philippine travel channels 1

78 Multichannel options with at least 3 international news channels 1

79 DVD player / Home theatre / Pay Movie channels 1

80 On screen property information 1

81 On screen messaging and accounts 1

82 In room internet connections (WLAN or wired) 2

83 Flashlight or illuminated light switches in room 1

84 Laundry bag in room and service available 1

Express laundry service available (24 hour return service) 2

113

85 Iron and board in room or available 2

86 Minimum 1-5 All rooms are cleaned daily and all beds are made daily. 0 M M M M M

87 Minimum 1-5 Waste bin provided and emptied daily 0 M M M M M

88 Mattresses are labelled and periodically turned. 2

89 Unacceptable Heavy dust on surfaces, paper and other dirt are not picked up, unpleasant smells 0

114

90 Minimum 1-5

91 Minimum 1-5 Toilet system in working order 0 M M M M M

92 4.2 Bathroom - Shower/Bath – Quality

Acceptable Lightweight shower curtain, not well coordinated tap ware 2

93 4.3 Bathroom – Shower/Bath – Condition / Maintenance

115

94 4.4 Bathroom – Basin – Quality

95 4.5 Bathroom - Basin – Condition / Maintenance

Excellent Excellent quality. no marks or chips 8

96 4.6 Bathroom - Toilet – Quality

116

97 4.7 Bathroom – Toilet – Condition / Maintenance

98 4.8 Bathroom – Decoration - Quality

117

99 4.9 Bathroom – Decoration - Condition / Maintenance

Excellent Well maintained in excellent condition 8

100 4.10 Bathroom- Towels – Quality and Cleanliness

Unacceptable Towels are thin, ripped and in poor condition, major stains 0

Acceptable Towels are thin but clean and in acceptable condition 2

118

101 4.11 Bathroom – Space and Comfort

102 4.12 Bathroom – Overall Cleanliness

119

103 Minimum 1-5 Toilet paper provided 0 M M M M M

104 Unacceptable Soap or toiletries from previous guest are evident. 0

105 Bidet 4

106 Functional hairdryer 2

107 Magnifying mirror 2

108 Weighing scales 2

109 Bath robe / gown 1

110 Slippers 1

111 Shoe mitt / horns 1

120

112 Environmental Dual flush toilet system or similar to conserve water 3

113 Environmental Flow regulators on shower/taps to conserve water 3

114 Environmental Bulk dispensers or biodegradable packaging used for soaps, shampoos 3

115 Environmental

121

Dimension 5: LOUNGE / SITTING AREA

116 5.1 Lounge - Space & Comfort

small

Lounge may be shared with dining room and have cluttered feel, but there is

sufficient space to move around. Ceiling height is at least 2.4 meters.

Good amount of space to move freely, there may be some restrictions and chairs

may serve dual purposes.

Lounge area is well planned for ease of movement, no major obstacles to move

around, no intrusive noise, easy access to all facilities

Excellent space to allow comfortable relaxation and generous space to ensure

added comfort

117 5.2 Lounge – Sound Proofing

Unacceptable No attempt to provide any sound proofing. 0

Very good sound proofing materials are used. Heavy curtains and floor coverings

118 5.3 Lounge – Noise Levels

Unacceptable Significant external noise and noise from other units that makes sleeping difficult 0

122

Acceptable Noise from outside is variable; noise from neighbouring units is audible. 2

Good External noise from other units and from outside is heard but is not significant. 4

No intrusive noises from other units, occasional loud noises are still audible from

time to time. Noise should not be more than 70 decibels.

119 5.4 Lounge - Lighting - Quality

Acceptable Light switch by main door only; acceptable illumination of lounge 2

Room has very good lighting, multiple switches and very good quality fittings, free

standing lamps

Designer lamps and excellent levels of lighting to create different moods,

directional lighting

120 5.5 Lounge - Lighting - Condition

Acceptable Acceptable condition of lamps 2

Good quality fittings, no burnt shades, aging lamps but effective. Minor maintenance

workaround fittings may be required.

123

Outstanding Fittings throughout the lounge in as new condition 10

121 5.6 Lounge - Lighting – Environmental Protection

Environmental Energy-saving light bulbs in between 50% and 75% of lounge lights 3

Environmental Energy-saving light bulbs in over 75% of lounge lights 5

122 5.7 Lounge - Curtains - Quality

Unacceptable Unlined fabric of poor quality, exposed tracking 0

123 5.8 Lounge - Curtains - Condition

Unacceptable Curtains or blinds short, exposed tracking 0

Acceptable Curtains/shades just cover windows 2

124

Good Curtains /shades in good condition may be occasional marks 4

Very Good Curtains/shades, in very good condition, only minor marks are noticeable. 6

124 5.9 Lounge - Floor Coverings - Quality

Unacceptable Floor tiles or carpets do not cover the main floor space. 0

Good Good quality floor coverings, standard tiles, good quality timber floors 4

Very Good Floor covering of very good quality, well-coordinated room design 6

125 5.10 Lounge – Floor Coverings - Condition

Unacceptable Largely stained coverings, large holes, dirty 0

Acceptable Some stains and discoloration is acceptable. 2

125

126 5.11 Lounge - Temperature Control - Quality

127 5.12 Lounge - Temperature Control – Condition and Maintenance

Unacceptable Broken windows, cracked glass, draughty 0

Acceptable Window opens and closes easily, fan in acceptable condition 2

Good Good cooling system, air conditioning unit older but operates effectively 4

Excellent Quiet operation with remote control (60db and lower) 8

126

128 5.13 Lounge - Furniture - Quality

Unacceptable No usable furniture that is made of material that is not suitable for this purpose 0

One couch, aged materials, MDF materials, no coordination, repairs evident.

Enough seating for sleeping positions

Good quality couches, Good quality furniture, timber veneers, glass tops may be

used

129 5.14 Lounge - Furniture - Condition

Good Furniture in good condition, any repairs done professionally. 4

5.15 Lounge – Facilities & Amenities

130 TV with small screen size (< 20 inches) without remote control 2

127

TV with small screen size (< 20 inches) with functional remote control 4

TV with medium screen size (20-32 in) with functional remote control 6

TV flat screen 32 inch or larger with functional remote control 8

TV flat screen 40 inch or larger with functional remote control 10

131 Multichannel options with Philippine travel channels 1

132 Multichannel options with at least 3 international news channels 2

133 DVD player / Home theatre / Pay Movie channels 2

128

Dimension 6: KITCHEN AREA

134 6.1 Kitchen - Layout and Space

Unacceptable Too small to prepare meals, old appliances, untidy, inadequate range 0

Acceptable Small, but functional kitchen; enough space for one person to move around 2

Very good standard of Kitchen. Obvious design features designed to ensure

efficiency

135 6.2 Kitchen - Dining Furniture - Quality

Unacceptable Tables and chairs are insufficient for the number of guests. 0

Acceptable Tables and chairs are mismatched but functional, vinyl seating with minimal comfort 2

Good quality, tables and chairs, plastics, brushed metal, glass, laminate materials,

limited design and coordination

Very Good Very good quality furniture, solid timbers, contemporary cane, coordinated design 6

Excellent Excellent quality, high grade fabrics, coordinated desig 8

Outstanding Highest quality, luxurious feel, highest quality table and chairs 10

136 6.3 Kitchen - Dining Furniture - Condition

Very old, faded damaged, peeling, grubby marks, evidence of neglect, no table

coverings, damaged, marked, scratched

129

Acceptable Furniture in average condition with signs of wear and tear 2

Good Good condition, some repair work evident. 4

Very Good Very good condition, only minor marks showing on tables 6

Excellent Excellent quality, no scratches or chips 8

Outstanding Highest quality, no evidence of wear and tear, luxurious feel 10

137 6.4 Kitchen – Crockery, Cutlery, Glassware - Quality

Unacceptable Incomplete sets of tableware (crockery, cutlery and/or glassware) 0

Acceptable Service of at least 4 sets of tableware, basic but acceptable quality 1

Good Service of 6 sets of tableware; good quality stoneware, basic metal and glassware 2

Very Good Very good quality table ware; porcelain, solid metal crockery, quality glassware 3

Excellent Excellent range and quality of porcelain crockery, designer glassware and cutlery 4

Fine china or similar in use, silver cutlery or similar, crystal glassware or similar of

outstanding quality

138 6.5 Kitchen – Crockery, Cutlery, Glassware – Condition & Cleanliness

Unacceptable Dirty glassware, chipped and stained crockery 0

Acceptable Crockery and cutlery are clean and mismatched. 1

Good Good level of cleanliness, no major chips or marks 2

130

Very Good Very good level of cleanliness and polished cutlery 3

Excellent Excellent level of cleanliness, glassware is in pristine condition with no smears. 4

Outstanding Outstanding in as new condition for all crockery, cutlery and glassware 5

139 6.6 Kitchen - Refrigerator / Freezer – Availability & Functionality

Unacceptable Refrigerator and/or freezer is not working, very dirty, or not available. 0

Small and basic refrigerator with small ice compartment may be old, but functional

and basically clean.

Average sized refrigerator with freezer compartment, good condition, sufficient

space for short stays

Large refrigerator with separate freezer compartment, very clean, suitable for midterm

stays

Excellent Refrigerator / freezer combination with wine rack and several cooling zones 8

Outstanding Highest quality refrigerator / freezer combination with cold water dispenser 10

140 6.7 Kitchen – Stove / Oven – Availability and Functionality

Stove and/or oven is not working, very dirty or otherwise poor condition, or not

available.

Acceptable Small stove without oven, may be old, but functional and basically clean 2

Good Average size stove with oven, good working condition 4

Very Good Good sized stove and oven 6

Large cooking range with variety of hot plates / gas flames, in excellent condition

and meticulously clean

131

Outstanding Designer cooking range, in as new condition 10

141 6.8 Kitchen – Washing Machine / Dryer – Availability and Functionality.

Washing machine is not working, very dirty, rusty or otherwise poor condition, or not

Acceptable Basic washing machine and in working condition 2

Good Average size washing machine with multiple washing programs, in good condition 4

Very Good Large washing machine, in very good condition 6

Excellent Large washing machine with dryer, in excellent condition 8

Outstanding Highest quality washing / dryer combination, in as new condition 10

142 6.9 Kitchen - Cleanliness

Unacceptable Dirty, inadequate food storage options 0

Acceptable Clean, tidy, cold storage options are acceptable. 2

Good Well maintained appliances, no smears and marks 4

Very Good Very good standard of kitchen. Very hygienic, regular cleaning is evident. 6

143 6.10 Kitchen - Ventilation

Outstanding kitchen environment; spotless, as new appliances in appearance and

cleanliness

132

Unacceptable Poor ventilation, widows do not fully open, difficult to extract smells 0

Acceptable Adequate ventilation, window open to extract heat and smells 1

Good Good level of ventilation, may be extractor fans of older condition but effective 2

Very Good Very good ventilation, extractor fans or similar work effectively 3

Excellent Excellent and responsive ventilation system 4

Outstanding Outstanding ventilation system, the best available 5

6.11 Kitchen – Small Appliances – Availability & Functionality

144 Toaster 2

145 Kettle, electric 2

146 Wine cooler 1

6.12 Kitchen – Cooking Utensils - Availability

147 Cooking pots and saucepans (at least a set of 3). 1

148 Frying pan 1

149 Casserole dish with lid. 1

150 Bowls and servers (at least a set of 3) 1

151 Kitchen knives, cooking and serving spoons, chopping board, scissors, etc) 1

133

6.13 Kitchen – Cleaning Utensils - Availability

152 Broom , dustpan and brush 1

153 Mop, floor cloth and bucket 1

154 Cleaning agents 1

155 Dish cleaning utensils 1

156 Oven cloth or mitt 1

134

Dimension 7: AMENITIES and SERVICES

157 Apartment / Kitchen cleaning service 5

158 Play area with trained staff on duty 5

159 Room service availability for a minimum of 12 hours 5

160 Caretaker service availability for a minimum of 12 hours 5

161 Fitness centre on site with cardio machines and trained staff 3

162 Massage services on site 2

163

Swimming pool with clean and well maintained facilities; size appropriate for

apartment hotel

165 Jacuzzi 2

166 Sauna / steam room 2

135

167 Function room 2

168 Gift and souvenir shop 2

169 Tour desk 2

170 Hairdressers / salons 2

171 Business Center (with PC, printer, photo copier, internet connection, etc). 2

172 First Aid facility with trained staff on site 2

136

Dimension 8: BUSINESS PRACTICES

153 Minimum 1-5 Emergency and fire evacuation procedures are followed and in place. 0 M M M M M

154 Minimum 1-5 Backup generator or emergency power is available, capable of providing full power. 0 M M M M M

155

157 Maintenance plans that show plan to address major areas requiring maintenance 5

158

160 Environmental

and cockroaches.

161 Environmental Environmental systems in place to reduce water with reduction targets 5

162 Environmental Environmental systems in place to reduce energy with reduction targets 5

163 Social Training programme in place for staff (minimum of 3 days per staff member /year). 5

164 Social

167

137

169 Guest feedback and satisfaction monitoring system in place 5

170 Minimum 1-5

171

Apartment Hotel meets all current regulations and legislative requirements to

operate an Apartment Hotel. (Revised Fire Code, Sanitary Code, Accessibility Law,

etc)

(Accessible Tourism) For PWD Rooms (5% of all rooms shall be designated for

PWD, but not less than 2 rooms)

BOOK FOUR

APPLICATION FOR ACCREDITATION

Rule VI.

Accreditation Process

Section 1. Filing of Application. Any person, partnership, corporation or other entity

desiring to operate a primary tourism enterprise as defined herein shall secure an

accreditation from the Department. Application for accreditation shall be accomplished

online.

Section 2. Documentary Requirements. The Department shall issue a List of

Documentary Requirements to be complied with by applicants as part of the

accreditation process

Section 3. Inspection. An Inspection team shall conduct an audit of the establishment to

determine its classification. An oversight committee from the Department shall conduct

periodic inspection of the classified establishment.

Section 4. Validity of Accreditation. The Certificate of Accreditation shall be valid for a

period of two (2) years, unless sooner revoked by the Department.

Section 5. Schedule of Fees. The Department shall issue a schedule of accreditation

fees to be implemented by these Rules.

BOOK FIVE

CANCELLATION AND/OR DOWNGRADING OF ACCREDITATION

Rule VII.

Cancellation and/or Downgrading of Accreditation

Section 1. Grounds for Cancellation. Any of the following acts, omissions shall be

sufficient grounds for the cancellation of accreditation:

a. Making any false declaration or statement or making use of any such declaration

or statement or any document containing the same or committing fraud or any

act of misrepresentation for the purpose of obtaining the issuance of

accreditation;

b. Failure to comply with or contravene any of the conditions set forth in the

certificate of accreditation;

c. Failure to meet the standards and requirements for the operation of the

establishment as prescribed in these rules and regulations;

d. Allowing or permitting the establishment or its facilities to be used for prostitution

particularly those involving children or any illegal, immoral or illicit activities; and

e. Violation of or non-compliance with any of the provisions of these rules,

promulgated orders, decisions and circulars issued by the Department and other

concerned government agencies.

Section 2. Procedure for Cancellation and/or Downgrading of Accreditation. Assessors

shall submit a report with recommendations based on the inspection findings to the

Office of Tourism Standards and Regulation (OTSR). The OTSR shall then send a letter

to the concerned enterprise regarding its deficiencies, specifying a grace period of a

minimum of 3 months within which to rectify such findings. Non-compliance within the

allotted grace period may result in the cancellation and/or downgrading of accreditation

of the concerned enterprise. The Department shall likewise inform the concerned local

government unit regarding the accreditation status of the enterprise.

BOOK SIX

SUPERVISION OF ACCREDITED ESTABLISHMENTS

Rule VIII.

Supervision of Accredited Establishments

Section 1. Display of DOT Accreditation Seal. The valid DOT accreditation seal shall be

displayed in a conspicuous place of the establishment.

Section 2. Non-Transferability of DOT Accreditation Seal. The rights and privileges over

the accreditation shall be non-transferable.

Section 3. Periodic Inspection. The Department may send an inspection team to the

establishment for the purpose of finding out whether it is being kept and/or managed in

a manner conformable to the standards set by the Department. The inspection shall be

conducted at a reasonable time of the day with due regard and respect accorded to the

right to privacy of parties concerned.

Section 4. Defects and Deficiencies Found During the Inspection. Where certain defects

and deficiencies have been found in the course of inspection, the Department shall give

direction to the keeper, manager or operator to rectify the defects or deficiencies within

a reasonable period of time.

Section 5. Penalty for Failure to Remedy the Defects, etc. If the management fails to

remedy the defects or deficiencies, the Department may withdraw the certificate of

accreditation of the establishment.

Recommendations

DOT MEMORANDUM CIRCULAR NO. 2012-02 RULES AND REGULATIONS TO GOVERN THE ACCREDITATION OF ACCOMMODATION ESTABLISHMENTS – HOTELS, RESORTS AND APARTMENT HOTELS PURSUANT TO THE AUTHORITY VESTED IN THE DEPARTMENT OF TOURISM (DOT) BY REPUBLIC ACT NO. 9593 OTHERWISE KNOWN AS THE TOURISM ACT OF 2009 DATED MAY 12, 2009, ON THE MANDATORY ACCREDITATION OF PRIMARY TOURISM ENTERPRISES, THE NATIONAL TOURISM STANDARDS FOR THE ACCOMMODATION SECTOR – HOTELS, RESORTS AND APARTMENT HOTELS ARE HEREBY PROMULGATED TO IMPLEMENT THE INTENT AND PURPOSE OF THE SAID REPUBLIC ACT. BOOK ONE GENERAL PROVISIONS Rule I. Definition and Basic Guidelines Section 1. Title. These rules shall be referred to as “RULES AND REGULATIONS TO GOVERN THE ACCREDITATION OF ACCOMMODATION ESTABLISHMENTS – HOTELS, RESORTS AND APARTMENT HOTELS.” Section 2. Definition of Terms. When used in these Rules, the following terms shall, unless the context otherwise indicates, have the following meaning: a. “Accreditation” shall refer to a certification issued by the Department to a tourism enterprise that officially recognizes it as having complied with the minimum standards for the operation of tourism facilities and services; 1

Page 2 and 3: . “Act” shall refer to Republic
Page 4 and 5: d. Four Star: 70-85% achievement (7
Page 6 and 7: 6 Rule III. ACCREDITATION STANDARDS
Page 8 and 9: 8 No. Ratings Criteria / Indicators
Page 10 and 11: 10 No. Ratings Criteria / Indicator
Page 12 and 13: 12 No. Ratings Criteria / Indicator
Page 14 and 15: 14 No. Ratings Criteria / Indicator
Page 16 and 17: 16 No. Ratings Criteria / Indicator
Page 18 and 19: 18 No. Ratings Criteria / Indicator
Page 20 and 21: 20 No. Ratings Criteria / Indicator
Page 22 and 23: 22 No. Ratings Criteria / Indicator
Page 24 and 25: 24 No. Ratings Criteria / Indicator
Page 26 and 27: 26 No. Ratings Criteria / Indicator
Page 28 and 29: 28 No. Ratings Criteria / Indicator
Page 30 and 31: 30 No. Ratings Criteria / Indicator
Page 32 and 33: 32 No. Ratings Criteria / Indicator
Page 34 and 35: 34 No. Ratings Criteria / Indicator
Page 36 and 37: 36 No. Ratings Criteria / Indicator
Page 38 and 39: 38 No. Ratings Criteria / Indicator
Page 40 and 41: 40 No. Ratings Criteria / Indicator
Page 42 and 43: 42 No. Ratings Criteria / Indicator
Page 44 and 45: 44 No. Ratings Criteria / Indicator
Page 46 and 47: 46 No. Ratings Criteria / Indicator
Page 48 and 49: 47 Rule IV. ACCREDITATION STANDARDS
Page 50 and 51: 49 No. Ratings Criteria / Indicator

51 No. Ratings Criteria / Indicator

53 No. Ratings Criteria / Indicator

55 No. Ratings Criteria / Indicator

57 No. Ratings Criteria / Indicator

59 No. Ratings Criteria / Indicator

61 No. Ratings Criteria / Indicator

63 No. Ratings Criteria / Indicator

65 No. Ratings Criteria / Indicator

67 No. Ratings Criteria / Indicator

69 No. Ratings Criteria / Indicator

71 No. Ratings Criteria / Indicator

73 No. Ratings Criteria / Indicator

75 No. Ratings Criteria / Indicator

77 No. Ratings Criteria / Indicator

79 No. Ratings Criteria / Indicator

81 No. Rating Criteria / Indicators

83 No. Ratings Criteria / Indicator

85 No. Ratings Criteria / Indicator

87 No. Ratings Criteria / Indicator

89 No. Ratings Criteria / Indicator

NATIONAL TOURISM STANDARDS ACCOMMOD

92 No. Ratings Criteria / Indicator

94 No. Ratings Criteria / Indicator

96 No. Ratings Criteria / Indicator

98 No. Ratings Criteria / Indicator

100 No. Ratings Criteria / Indicato

102 No. Ratings Criteria / Indicato

104 No. Ratings Criteria / Indicato

106 No. Ratings Criteria / Indicato

108 No. Ratings Criteria / Indicato

110 No. Ratings Criteria / Indicato

112 No. Ratings Criteria / Indicato

114 No. Rating Criteria / Indicator

116 No. Ratings Criteria / Indicato

118 No. Ratings Criteria / Indicato

120 No. Ratings Criteria / Indicato

122 No. Ratings Criteria / Indicato

124 No. Ratings Criteria / Indicato

126 No. Ratings Criteria / Indicato

128 No. Rating Criteria / Indicator

130 No. Ratings Criteria / Indicato

132 No. Ratings Criteria / Indicato

134 No. Rating Criteria / Indicator

136 No. Rating Criteria / Indicator

138 No. Ratings Criteria / Indicato

c. Failure to meet the standards an

Extended embed settings

Inappropriate

You have already flagged this document. Thank you, for helping us keep this platform clean. The editors will have a look at it as soon as possible.

Mail this publication

Delete template.

Are you sure you want to delete your template?

DOWNLOAD ePAPER

This ePaper is currently not available for download. You can find similar magazines on this topic below under ‘Recommendations’.

Save as template?

Help & Support
tuxbrain.com
ooomacros.org
nubuntu.org
Terms of service
Privacy policy
Cookie policy
Cookie settings

Choose your language

Main languages

Further languages

Bahasa Indonesia

Performing this action will revert the following features to their default settings:

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!

Section 39. Accreditation. — In order to encourage global competitiveness, strengthen data gathering and research on tourism, and facilitate the promotion of individual enterprises and the industry as a whole, the Department shall prescribe and regulate standards for the operation of the tourism industry. Primary tourism enterprises shall be periodically required to obtain accreditation from the Department as to the quality of their facilities and standard of services. Accreditation shall be voluntary for secondary tourism enterprises.

The Department shall evolve a system of standards for the accreditation of these enterprises in accordance with the relevant tourism development plan. These standards shall adhere, insofar as practicable, to those recognized internationally. The Department and LGUs shall ensure strict compliance of tourism enterprises with these standards.

The Department, through the Office of Tourism Standards and Regulations, shall act on complaints regarding accredited tourism enterprises, and after notice and hearing, may impose fines, or downgrade, suspend or revoke accreditation, for violation of the terms thereof. The Department shall likewise have the power and the duty to issue tourism advisories pertaining to tourism enterprises found to have violated the terms of their accreditation. A tourism advisory shall contain the following:

Complete identification of the pertinent tourism enterprise;

Location of this entity;

Its registered owner or proprietor and the business address thereof;

The specific term or terms of accreditation violated; and

The statement that the advisory shall only be lifted upon continued compliance of the enterprise with the terms of accreditation.

Tourism enterprises registered with the TIEZA in accordance with the pertinent provisions below and availing of the incentives under this Act shall further be ordered to pay back taxes in the amount equivalent to the difference between the taxes that they should have paid had they not availed of the incentives under this Act and the actual amount of taxes being paid by them under the same incentive scheme. The back taxes to be collected shall be computed up to three (3) years directly preceding the date of promulgation of the decision or order finding that the tourism enterprise violated the terms of its accreditation. For this purpose, the Department shall enlist the assistance of the Bureau of Internal Revenue in arriving at an accurate computation of back taxes to be paid by the pertinent tourism enterprise. The proceeds of these back taxes shall be distributed as follows:

One-third to the national government;

One-third to the LGUs concerned, to be shared by them equally should there be more than one such LGU; and

One-third to the TIEZA.

Nothing in this section shall diminish the powers of the LGUs under the Local Government Code, pertaining to the issuance of business permits, licenses and the like. When an enterprise fails to obtain or loses accreditation, the Department shall notify the LGU concerned so that it may take appropriate action in relation to an enterprise's licenses and permits to operate.

The Department may, under such relevant terms and conditions stipulated, delegate the enforcement of the system of accreditation to LGUs that have adopted and successfully implemented their tourism development plans.

The Department shall promulgate the necessary implementing rules and regulations to enforce the provisions of this section pursuant to its powers and functions as defined under Section 6 of this Act.

Salamat Raho: HumanKind
Volunteer Programs

Stay Connected

Everything you need to know about india’s travel and tourism laws, introduction .

India is a storied, age-old country with a vibrant past, history, and traditions. It is not surprising that there are more visitors coming to India every day because the country’s aesthetic worth and scenic beauty have become a significant part of its identity.

Often, blissfully pleasant travel is accompanied with a lack of familiarity with local laws. On the other hand, the Indian judicial system is cumbersome and ineffective. It’s not worthwhile to interfere with what was supposed to be a leisurely and delightful journey.

Travel and Tourism

The travel and tourist industry includes a broad range of business activities, including travel, lodging, entertainment, food service, and retail sales. This well-established sector of the American economy contributes 2.9% of the nation’s GDP and directly employs 5.7 million people. Even though employment and real output in the travel and tourism sector have increased recently, they have not fully recovered from the recession of 2007–2009. In light of this, Congress will think about renewing or extending the Travel Promotion Act of 2009, which started a national advertising and marketing campaign to entice foreign visitors to visit the US. The international travel and tourism sector expanded to become a substantial source of income for many nations in the years following World War II. The WTTC estimates that more than 100 million jobs were directly supported by international travel and tourism in 2012, and that number is projected to increase to 125 million by 2023. There is a fierce international competition for tourism. The main tourist destinations in the globe in 1980 were Europe and North America, which accounted for more than 80% of the global market.

Numerous studies on the specific subject of tourist activities have been conducted over the past few decades, with a focus on the internal dynamics of tourism. Though it is still in its early stages, legal scientific research is being done on the nature of tourism control. The daily operations of their business as well as the legal aspects of hospitality and tourism management as a whole must be understood by managers of companies in the hospitality and tourism industries.

The Need of Tourism Laws

The main objective of tourism law, which is supported by the United Nations World Tourism Organization, is to establish a legal framework for the proper use, development, and management of tourist activities (UNWTO). Basically, the legislation’s presence will contribute to the protection of natural resources as well as the preservation of cultural traditions, among other social, political, and economic advantages. In addition, passengers and other parties involved may gain from fundamental legal protection through open procedures. Popular nations in the industry are currently fighting to monitor and put into place realistic laws to preserve tourism activities and secure benefits obtained from them. Tourism law is a distinct area of law that combines fundamental legal principles with regulations specific to the tourism and hospitality sectors.

According to American legal policy, the purpose of travel laws is to offer a framework for the proper development and management of tourist activities. State, federal, and international laws are blended together to create the tourist laws that control various aspects and activities of the industry. For instance, travel legislation may cover anything from employment to community health standards for the hospitality industry. The main objective of tourism legislation is to provide a fair and equitable environment for tourists and travel agencies. For instance, when it comes to the goods and services offered, as well as situations where regulations are in place to ensure restaurants serve safe food and have safe premises, tourist legislation is put into action.

The Travel Law

While international law of travel refers to the rules, procedures, agreements, and treaties that regulate international travel, the law of travel or travel law refers to the regulations that govern both corporate and individual behavior in the travel sector. Since it may be necessary to file a claim in a foreign country, travel law is a rather specialized area of law that may be particularly fascinating. It deals with a variety of issues, including international accident lawsuits, contractual recovery procedures against foreign suppliers, package travel rules, and compliance with international and national legislation. The goal, according to the online Lawrina.com website, is to advance legal doctrines including public law, tort law, trust law, employment law, and contract law while also directing international travel law. International travel law offers a complete set of regulations for the travel sector by including contract law, employment law, tourist and hospitality standards, antitrust limits, regulatory and agency compliance, and understanding of specific international accords and treaties.

Tourism Laws in India

Fortunately, whether you are a foreign visitor or just passing through, Indian law is clear on the bulk of tourist rules. They are all the same, including:

In India, women have the option to decline being driven to the police station by a male officer. According to the Code of Criminal Procedure, they might also refuse to go to the police station between the hours of 6 and 6 o’clock (CrPC). It is not necessary to personally visit the police station in order to make a complaint. She may easily submit a complaint by mail or e-mail after finding the address of the neighborhood police station online. Women can also email the National Commission of Women at [email protected] with their complaints.

The Indian Penal Code (IPC) offers a lot of room for interpretation when it comes to the rules regarding open displays of affection. Even holding hands in public is frowned upon in other places, where it is acceptable to embrace or make out. Examining the environment is a smart move before starting any such endeavor.

According to Section 268 of the Indian Penal Code , a “public nuisance” is any unlawful act that results in a common damage, danger, or annoyance to the public or to individuals in general. According to this definition, loud music and noises, public drunkenness, property damage, and nudity are all examples of “public nuisances.”

Despite how alluring it may appear, it is illegal to photograph or video a number of tourist attractions, temples, government areas, and the like. Put your binoculars away in crowded areas like railway stations and airports.

Various states in India have different laws regarding the consumption of alcohol. Alcohol may not be consumed on days that have political or religious importance or in the run-up to an election.

Alcohol is not allowed in several states, like Gujarat and Bihar, during the entire year. A permission may be necessary for this. Transporting alcohol across states is usually forbidden as a result of the variations in state alcohol laws. The use of drugs is officially forbidden across the nation, and those who do so risk fines or jail terms of six months to 10 years.

Any antiques that are bought or moved between places need to be registered with the local police and come with a picture.

There are typically three rules that must be observed when foreigners visit India: The Foreigners Registration Act of 1939 and the Passport (Entry into India) Act of 1920 Moreover, the 1946 Foreigners Act.

While mastery of these actions is not necessary, some formalities must be observed:

Every foreigner must register at the Foreigner Regional Registration Office after 14 days, unless his visa stipulates otherwise (or 24 hours in the case of a tourist from Pakistan). This is possible right there in the airport. Less than 180 day stays by foreign tourists are exempt from registration.

According to Section 14 of the Registration of Foreigners Act, a foreign person must identify himself or herself, state their nationality, provide their identification papers, such as passports and ID cards, and sign a form at the hotel or guesthouse where they are staying. Within 24 hours of the aforementioned arrival, the hotel or guest home administration must contact the police.

In order to stay at a hotel, visa holders must also retain copies of Forms C and F from the Registration of Foreigners Act. These may be downloaded from the internet or obtained from the Foreigners Registration Office.

Foreign nationalists must acquire a permit from the appropriate government in order to access areas that have been classified as protected or restricted. A convincing reason for needing to visit the designated areas must be submitted with the request for such authorization, which must be filed at least eight weeks in advance.

Foreign visitors are required to keep their passports on them at all times. They must have an international driver’s license if they decide to drive while travelling, as well as a two-wheeler license and a Helmet.

Foreign nationalists must be at a specified location, like Goa’s Nude Beach, to engage in public nudity.

For any cash, banknotes, or traveler’s checks worth more than $1,000 USD or its equivalent, the Currency Declaration Form must be completed. This currency may only be converted into Indian rupees at banks and other authorized money exchangers.

There are two check-in desks at the airport where travelers may check in. The Green Channel is open to those without dutiable articles or unaccompanied luggage, whereas the Red Channel is required for everyone else. If a passenger is found in the Green Channel with dutiable or prohibited items, he may be fined or prosecuted in addition to having the goods seized.

Visitors from nations with an active case of yellow fever must possess a Yellow Fever Vaccination Certificate that complies with international health standards before entering the nation.

Although these regulations were put in place to provide visitors a perfect experience, I think the government and the relevant authorities should do more. Because not all tourists are completely aware of their rights and obligations, there should be a tourist hotline number.

The government should discourage tourist organizations that are not recognized by the government to prevent them from defrauding naïve visitors.

Along with offering a stress-free vacation, these actions and others will also actively encourage travel to the nation.

Conclusion

Rules and regulations are closely related to both tourism and hospitality. It contributes to ensuring a decent and equal workplace for both industry workers and tourists. Because business owners must understand it as well in order to avoid a lawsuit or penalties.

Contributed by Sanal Pillai

Edited by Imtiaz Ullah

Your email address will not be published. Required fields are marked *

Interpretive Guidance

Industry-Specific Resources
Compliance Assistance
elaws Advisors
Fact Sheets
New and Small Businesses Resources

Presentations

External User Portal (EUP)
Compliance Assistance Toolkits
New and Small Business Resources
Publications By Language
FLSA Compliance Videos
Know Your Rights Video Series
Employer.gov
DOL Enforcement Database
Workers Owed Wages
Order Publications
Laws and Regulations
Field Handbook
Administrator Interpretations, Opinion and Ruling Letters
Field Bulletins
State Minimum Wage Laws
State Labor Law Topics
State Labor Offices
Resources for State and Local Governments
NEWS RELEASES

Wages and the Fair Labor Standards Act

Minimum Wage
Overtime Pay
Hours Worked
Recordkeeping
Federal Wage Garnishments
Direct Care Workers

DOL-Timesheet App

Track your regular work hours, break time, and overtime hours.

The Fair Labor Standards Act (FLSA) establishes minimum wage, overtime pay, recordkeeping, and youth employment standards affecting employees in the private sector and in Federal, State, and local governments. Covered nonexempt workers are entitled to a minimum wage of not less than $7.25 per hour effective July 24, 2009. Overtime pay at a rate not less than one and one-half times the regular rate of pay is required after 40 hours of work in a workweek.

FLSA Minimum Wage : The federal minimum wage is $7.25 per hour effective July 24, 2009. Many states also have minimum wage laws. In cases where an employee is subject to both state and federal minimum wage laws, the employee is entitled to the higher minimum wage.
FLSA Overtime : Covered nonexempt employees must receive overtime pay for hours worked over 40 per workweek (any fixed and regularly recurring period of 168 hours – seven consecutive 24-hour periods) at a rate not less than one and one-half times the regular rate of pay. There is no limit on the number of hours employees 16 years or older may work in any workweek. The FLSA does not require overtime pay for work on weekends, holidays, or regular days of rest, unless overtime is worked on such days.
Hours Worked : Hours worked ordinarily include all the time during which an employee is required to be on the employer’s premises, on duty, or at a prescribed workplace.
Recordkeeping : Employers must display an official poster outlining the requirements of the FLSA. Employers must also keep employee time and pay records.
Child Labor : These provisions are designed to protect the educational opportunities of minors and prohibit their employment in jobs and under conditions detrimental to their health or well-being.

On January 10, 2024, the U.S. Department of Labor published a final rule Employee or Independent Contractor Classification Under the Fair Labor Standards Act , effective March 11, 2024, revising the Department’s guidance on how to analyze who is an employee or independent contractor under the Fair Labor Standards Act (FLSA). This final rule rescinds the Independent Contractor Status Under the Fair Labor Standards Act rule ( 2021 IC Rule , 86 FR 1168), that was published on January 7, 2021. This guidance will be updated.

General Guidance

Guía Práctica Referente a la Ley de Normas Justas de Trabajo
Employment Law Guide: Minimum Wage and Overtime Pay
Questions and Answers about the FLSA
Information on Furloughs and Other Reductions in Pay
Break Time for Nursing Mothers
Spanish Version (PDF)
Chinese Version (PDF)
Korean Version (PDF)
Polish Version (PDF)
Tagalog Version (PDF)
Thai Version (PDF)
Russian Version (PDF)
Vietnamese Version (PDF)
Haitian Creole Version (PDF)
FLSA Resources for Puerto Rico
Misclassification of Employees as Independent Contractors
Minimum Wage and Overtime Pay for Direct Care Workers
Holiday Season Employment Information
COVID-19 or Other Public Health Emergencies and the FLSA
Spanish Version
Hmong Version (PDF)
Additional FLSA Posters
Administrator Interpretations
Opinion Letters
The Coverage and Employment Status Advisor helps identify which workers are employees covered by the FLSA.
The Hours Worked Advisor provides information to help determine which hours spent in work-related activities are considered FLSA “hours worked” and therefore must be paid.
The Overtime Security Advisor helps determine which employees are exempt from the FLSA minimum wage and overtime pay requirements under the Part 541 overtime regulations.
The Overtime Calculator Advisor computes the amount of overtime pay due in a sample pay period based on information from the user.
The Child Labor Rules Advisor answers questions about the FLSA’s youth employment provisions, including at what age young people can work and the jobs they can perform.
The Section 14(c) Advisor helps users understand the special minimum wage requirements for workers with disabilities.
Comprehensive FLSA Presentation (Microsoft PowerPoint)
Executive, Administrative, and Professional Exemption Presentation (Microsoft PowerPoint)

Applicable Laws and Regulations

Fair Labor Standards Act

Regulations

29 CFR Chapter V

Civil Money Penalty Inflation Adjustments

Starting in 2016, agencies across the federal government must adjust their penalties for inflation each year. Below is a table that reflects the adjustments that have occurred for penalties under this statute. For more information on the penalty adjustments, go here .

An official website of the United States government

Here’s how you know

Official websites use .gov A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS A lock ( Lock A locked padlock ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

JavaScript appears to be disabled on this computer. Please click here to see any active alerts .

Steam Electric Power Generating Effluent Guidelines - 2024 Final Rule

The EPA finalized the 2024 Final Rule to strengthen certain discharge limitations in the Steam Electric Power Generating category ( 40 CFR Part 423 ).

On this page:

Rule Summary

2024 Final Rule Documents

2023 Proposed Supplemental Rule and Direct Final Rule

Related rulemakings, additional information.

The EPA is strengthening the wastewater discharge standards that apply to coal-fired power plants. The EPA followed the latest science and applied its authority under the Clean Water Act to reduce discharges of toxic metals and other pollutants from these power plants into waterbodies. The rule will help protect our nation’s vital water resources that support safe drinking water, agriculture, industry, recreation activities, and thriving communities.

The rule establishes more stringent discharge standards for three wastewaters generated at coal fired power plants: flue gas desulfurization wastewater, bottom ash transport water, and combustion residual leachate. The rule also establishes a new set of definitions and establishes new effluent limitations for various legacy wastewaters, which may be present in surface impoundments.

Illustration of key wastestreams at electric power plant

Coal-fired power plants discharge wastewater containing pollutants into our nation’s waters. The discharges include toxic and bioaccumulative pollutants such as selenium, mercury, arsenic, and nickel, halogen compounds such as bromide, chloride, and iodide, nutrients, and total dissolved solids. These pollutants can contaminate drinking water sources, recreational waters, and aquatic life. In people, health risks may include cancer and non-cancer effects and, in children, lowered IQs. In fish and wildlife, the pollutants may cause deformities and reproductive harm. Many of these pollutants can remain in the environment for years.

The EPA estimates that the regulation will reduce pollutants discharged through wastewater from coal-fired power plants by approximately 660 million to 672 million pounds per year. The EPA’s wastewater discharge limits will foster less polluting electricity generation that supports clean air, healthy lands, and safe water for communities. The health and environmental protections of this action will especially benefit low-income communities and communities of color that are disproportionately impacted by pollution from coal-fired power plants.

2024 Final Rule Documents

Final Rule - Federal Register Notice (pre-publication) (pdf) (2.2 MB)
Fact Sheet - Final Rule: Effluent Limitations Guidelines and Standards for the Steam Electric Power Generating Category (pdf) (203.1 KB, April 2024)
News Release (April 25, 2024)
Technical Development Document for Final Supplemental Effluent Limitations Guidelines and Standards for the Steam Electric Power Generating Point Source Category (pdf) (1.6 MB, April 2024, EPA-821-R-24-004)
Environmental Assessment for Final Supplemental Effluent Limitations Guidelines and Standards for the Steam Electric Power Generating Point Source Category (pdf) (2 MB, April 2024, EPA-821-R-24-005)
Benefit and Cost Analysis for Supplemental Effluent Limitations Guidelines and Standards for the Steam Electric Power Generating Point Source Category (pdf) (9.9 MB, April 18, 2024, EPA-821-R-24-006)
Regulatory Impact Analysis for Supplemental Effluent Limitations Guidelines and Standards for the Steam Electric Power Generating Point Source Category (pdf) (3.2 MB, April 18, 2024, EPA-821-R-24-007)
Environmental Justice Analysis for Supplemental Effluent Limitations Guidelines and Standards for the Steam Electric Power Generating Point Source Category (pdf) (3 MB, April 2024, EPA-821-R-24-008)

Documents related to the rulemaking are available at regulations.gov . The Docket Number is EPA-HQ-OW-2009-0819.

For assistance in reading these documents, please contact EPA staff listed in the Additional Information section.

Proposed Rule - Federal Register Notice (March 29, 2023)
Direct Final Rule - Federal Register Notice (March 29, 2023)
Disposal of Coal Combustion Residuals from Electric Utilities (under the Resource Conservation and Recovery Act)
Greenhouse Gas Standards and Guidelines for Fossil Fuel-Fired Power Plants (under the Clean Air Act)

Mercury and Air Toxics Standards (under the Clean Air Act)

For additional technical information about the rule, please contact Richard Benware ( [email protected] ) or 202-566-1369. For economic information, please contact James Covington ( [email protected] ) or 202-566-1034.

Effluent Guidelines Home
Industry Regulations & Studies
Learn about Effluent Guidelines
Effluent Guidelines Plan
Implementation & Compliance
Effluent Guidelines Database
Industrial Wastewater Treatment Technology Database

The Philippines
The Department
Avian Flu Alert
Influenza A(H1N1)
Accreditation
Kulinarya Food Trips
Invest Now!
Travel Shows|News
Visitor Statistics
Useful Links
Travel Tax Primer
Select a Course
Laws|Rules|Codes
QuickViewSituationers
Photo Archives
Video Archives
USA Visa Service
Travel Sales Manual
Books for Sale
New7Wonders
VisitMyPhils BLOG
Website 4 Sale

IMAGES

PPT
REPUBLIC ACT No. 9593 Its Implementing Rules and Regulations Tourism
Philippine Travel Daily: Tourism Act of 2009
PPT
PPT
PPT

VIDEO

Philippine Tourism Act 2009 RA 9593
Key Update: Canada's Work Permit & LMIA Revisions
WeBuyCars listing: Any value here?
We are begging MultiChoice to do the right thing: WildEarth
The Future of Short Term Rentals in Florida: Safety, Liability, Future Regulations
Tips for being a responsible tourist

COMMENTS

Implementing Rules and Regulations of Republic Act No. 9593
IMPLEMENTING RULES. AND REGULATIONS. OF R. A. 9593, OTHERWISE KNOWN AS THE TOURISM ACT OF 2009. Pursuant to the authority vested in the Secretary of the Department of Tourism under Section 107 of the Act, otherwise known as the Tourism Act of 2009, the following Implementing Rules and Regulations (IRR) are hereby promulgated:
R.A. No. 9593
- This Act shall be known as "The Tourism Act of 2009". Section 2. Declaration of Policy. ... - Within thirty (30) days from the publication of the implementing rules and regulations of this Act, the Secretary shall convene a Tourism Congress of representatives of all accredited tourism enterprises and former government officials involved in ...
PDF Tourism Act of 2009 and Its Implementing Rules and Regulations
Tourism Act of 2009 . and . Its Implementing Rules and Regulations . CHAPTER III . TOURISM PROMOTIONS . Subchapter III-A. Tourism Promotions Board . SECTION 45. Tourism Promotions Board. Under the supervision of the Secretary and attached - to the Department for purposes of program and policy coordination shall be a body corporate known as ...
Official Gazette of the Republic of the Philippines
Learn about the national policy and legal framework for tourism development in the Philippines from the official source.
PDF Tourism Act of 2009 (RA9593)
The Department of Tourism (DOT) commemorates the 10th year since Republic Act 9593, better known as the Tourism Act of 2009, was signed into law. Enacted on May 12, 2009, by President Gloria Macapagal-Arroyo in Cebu City, R.A. 9593 recognized tourism as an indispensable element of the national economy and an industry of national interest and ...
PDF DOT MC
WHEREAS, pursuant to Republic Act 9593 or the Tourism Act of 2009, the DOT is mandated to promulgate rules and regulations governing the operation and activities of all tourism enterprises; ... Implementing Rules and Regulations. 4. Procedure for dissemination of IEC materials with reminders on Do's and Don'ts, proper
RA 9593: Tourism Act of 2009
Section 104. The Tourism Congress. — Within thirty (30) days from the publication of the implementing rules and regulations of this Act, the Secretary shall convene a Tourism Congress of representatives of all accredited tourism enterprises and former government officials involved in the tourism industry to serve as the private sector consultative body to assist the government in the ...
Implementing Rules and Regulations of the Tourism Act
IRR of RA 9593 - Free ebook download as PDF File (.pdf), Text File (.txt) or read book online for free. IMPLEMENTING RULES AND REGULATIONS OF R. A. 9593, OTHERWISE KNOWN AS THE TOURISM ACT OF 2009. ... , OTHERWISE KNOWN AS THE TOURISM ACT OF 2009 ...
By-Laws
BY-LAWS OF THE TOURISM CONGRESS INC. (as amended on November 2020) ARTICLE 1 - NAME AND OFFICE. SECTION 1. Pursuant to Section 104 of the Republic Act 9593, otherwise known as the Tourism Act of 2009 and Section 137 of its Implementing Rules and Regulation as amended, the Tourism Congress Inc., hereinafter also after referred to as the Congress, is constituted.
RA 9593: Tourism Act of 2009
RA 9593: Tourism Act of 2009 Section 42. Tourism Officers. — Every province, city or municipality in which tourism is a significant industry shall have a permanent position for a tourism officer. ... Such qualifications and the powers and functions of tourism officers shall be defined in the implementing rules and regulations of this Act ...
Republic Act No. 11262
115 OG No. 25, 6049 (June 24, 2019) [ REPUBLIC ACT NO. 11262, April 10, 2019 ] AN ACT AMENDING SECTIONS 85 AND 103 OF REPUBLIC ACT NO. 9593, OTHERWISE KNOWN AS "THE TOURISM ACT OF 2009" Be it enacted by the Senate and House of Representatives of the Philippines in Congress assembled; SECTION 1. Section 85 of Republic Act No. 9593, otherwise known as "The Tourism Act of 2009", is hereby amended ...
PDF REPUBLIC ACT NO. 9593 CHAPTER I. GENERAL PROVISIONS
Implementing Rules and Regulations of Republic Act No. 9593 6 a) Formulate tourism policies, plans, and projects for the development of tourism as an engine of socio-economic and cultural growth; b) Supervise and coordinate the implementation of tourism policies, plans, and projects;
RA-9593-IRR guide notes
REPUBLIC ACT No. 9593 otherwise known as Tourism Act of 2009 and Its Implementing Rules and Regulations. RA - p 4. SECTION 3. Objectives. - Pursuant to the above declaration, the State shall adopt the following objectives: (a) Develop a national tourism action plan and work for its adoption and implementation by national and local governments;
PPT
Highlights of the 2009 Tourism Act: Roles and Functions of DOT Pursuant to RA 9593 R.A. 9593TOURISM ACT OF 2009 • R.A. 9593 was approved by the President on May 12, 2009 and was published in the Official Gazette on July 13,2009. Approved by Congress as SENATE BILL 2213/HOUSE BILL 5229, entitled: • "AN ACT DECLARING A NATIONAL POLICY FOR TOURISM AS AN ENGINE OF INVESTMENT, EMPLOYMENT ...
Dot memorandum circular no. 2012-02 rules and
rules and regulations to govern the accreditation of accommodation establishments - hotels, resorts and apartment hotels pursuant to the authority vested in the department of tourism (dot) by republic act no. 9593 otherwise known as the tourism act of 2009 dated may 12, 2009, on the mandatory accreditation of
RA 9593: Tourism Act of 2009
RA 9593: Tourism Act of 2009. Section 39. Accreditation. — In order to encourage global competitiveness, strengthen data gathering and research on tourism, and facilitate the promotion of individual enterprises and the industry as a whole, the Department shall prescribe and regulate standards for the operation of the tourism industry.
PDF Tourism RUles and Regulations 2022
A tourist shall engage a guide with relevant specialization based on the nature of the tour and shall be open to choose and change tour guide as provided in these Rules and Regulations. 25. A minimum of one guide shall be arranged for every ten tourists in a group or. 15 tourists if accompanied by a tour leader. 26.
Everything you need to know about India's Travel and Tourism laws
Tourism law is a distinct area of law that combines fundamental legal principles with regulations specific to the tourism and hospitality sectors. According to American legal policy, the purpose of travel laws is to offer a framework for the proper development and management of tourist activities. State, federal, and international laws are ...
PDF No.16 of2009
An Act for licensing and regulating the tourist industry with a view to promoting its development and well-being. Date of Assent: 24.12.2009 Date of Commencement: On Notice ENACTED by the Parliament of Botswana. PART I -Preliminary 1. This Act may be cited as the Tourism Act, 2009 and shall come
PDF The Tourism Act, 2011
29. (1) There is established a board to be known as the Kenya Tourism Board. (2) The Tourism Board shall be a body corporate with perpetual succession and a common seal and shall, in its corporate name, be capable of—. suing and being sued; taking, purchasing and disposing of movable and immovable property;
Uganda Tourism Act, 2008
An Act to reform, consolidate and streamline the law relating to tourism; to provide for licensing, regulating and controlling of the tourism sector; to give effect to the implementation of the tourism policy of Government; to reconstitute the Uganda Tourist Board to make it private sector driven; to establish a tourism development levy; to provide for the establishment and management of a ...
Wages and the Fair Labor Standards Act
Covered nonexempt workers are entitled to a minimum wage of not less than $7.25 per hour effective July 24, 2009. Overtime pay at a rate not less than one and one-half times the regular rate of pay is required after 40 hours of work in a workweek. FLSA Minimum Wage: The federal minimum wage is $7.25 per hour effective July 24, 2009.
Steam Electric Power Generating Effluent Guidelines
Environmental Justice Analysis for Supplemental Effluent Limitations Guidelines and Standards for the Steam Electric Power Generating Point Source Category (pdf) (3 MB, April 2024, EPA-821-R-24-008) Documents related to the rulemaking are available at regulations.gov. The Docket Number is EPA-HQ-OW-2009-0819.
PDF REPUBLIC ACT No. 9593
Tourism Act of 2009 and Its Implementing Rules and Regulations DOT Manual Guides.indd_edited.indd 1 1/26/2010 1:33:03 PM. DOT Manual Guides.indd_edited.indd 2 1/26/2010 1:34:00 PM. RA - p3 AN ACT DECLARING A NATIONAL POLICY FOR TOURISM AS AN ENGINE
Department of Tourism
Implementng Rules and Regulations re: Tourism Act 2009 (Part II) (8) Perform such other functions as may be delegated to it. (b) Financial Audit Division which shall: (1) Conduct financial audit of the Department's income, expenditures, payrolls, books of accounts, financial reports, vouchers and other relevant files of the agency to ...
Industrial Relations (Commonwealth Powers) Act 2009 No 115
Act or of instruments made or given effect under the Commonwealth Fair Work Act, but does not include any excluded subject matter. referred transition mattersmeans the matters of the making of laws with respect to the transition from the regime provided for by: (a) theWorkplace Relations Act 1996of the Commonwealth (as it continues to apply