hays travel romford

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Hays Travel - Romford   Reviews

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Unit 9 The Brewery Shopping Centre, RM1 1AU Romford, GB

Reviews 4.9

Most relevant

Happy travels!

The staff in Romford Hays are always so friendly and helpful. I visited the store yesterday and wanted a specific date and hotel - Sean sorted everything for me!

Date of experience : 26 April 2024

Spent time looking for a holiday for me…

Spent time looking for a holiday for me after I sent some brief details and went in shop. Replied to emails promptly and phone call and found a holiday and was exceptional throughout.

Date of experience : 25 April 2024

Reply from Hays Travel - Romford

Dear Mr Allen, Thank you for taking the time to leave me a lovely review. Kindest regards, Louise

Louise was friendly and professional

Louise was friendly and professional. She helped us book a special cruise for our 50th birthday. Great attention to detail and wouldn’t hesitate to book with her again. Highly recommended service.

Date of experience : 18 April 2024

Dear Mrs Martin, Thank you for taking the time to leave me a lovely review. Kindest regards, Louise

Stress Free holiday bookings

Very welcoming on entering store. Very helpful staff went out of there way to get me the holiday I wanted . They even took the trouble to call me next day as they had found a better deal for me . As an elderly person they were very reassuring that they would help me with getting things printed out and sorting boarding cards save me so much stress.

Date of experience : 10 April 2024

Thank you for your kind review. It was a pleasure being able to find you a holiday for yourself and your daughter. Vanessa :)

We always book our holidays with Hays…

We always book our holidays with Hays travel as the staff are always so friendly and welcoming they are always so helpful it’s like one big happy family we enjoy our visits The staff are a credit to Hays

Dear Mr & Mrs Lebeau, Thank you for taking the time to leave us a lovely review. We look forward to your visits too! See you soon. Kindest regards, Louise Dempsey Assistant Manager

The staff were extremely helpful…

The staff were extremely helpful especially Marni who helped us find a holiday she was very knowledgeable and made our booking stress free.

Date of experience : 17 April 2024

Thank you so much for your lovely review Marion :) - Marnie

Vanessa who booked our holiday to Spain…

Vanessa who booked our holiday to Spain was very helpful and polite. We have booked many holidays with hays and wouldn’t go anywhere else.

Date of experience : 16 April 2024

Thank you for your kind review, it was a pleasure being able to help you both with your holiday. Vanessa

Always happy using Hays for my holiday…

Always happy using Hays for my holiday plans. Great team at Romford..

Date of experience : 22 April 2024

Thank you for your kind review

Chris Parrott at hayes romford

Chris Parrott at hayes romford works very hard to find the best price possible for all her clients,she also makes sure that you have all the information that will help make your holiday perfect.thank you Chris.

Thank you for your lovely review

I had an amazing experience booking my…

I had an amazing experience booking my holiday with Hays Travel. The lady who served us was amazing and knew exactly what we wanted on the budget we could afford. Looking forward to my holiday no, can’t wait to go

Date of experience : 02 April 2024

Thank you for your positive feedback

Excellent service from Sean

Excellent service from Sean Very professional Sean took his time in dealing with our travel and holiday requirements. Explained details and nothing was too much trouble for him. Happy with our holiday booking and the service provided by Sean. Would highly recommend using him for booking a holiday.

Date of experience : 30 March 2024

Thank you for taking the time in leaving me a lovely review

Romford Louise provides a great…

Romford Louise provides a great customer service👍, she is patient, helpful with nice smile which is the best staff I even meet. In fact, I have visited other travel agents, but their staff attitude is bad/ok. I definitely will come to Hays Travel again, thank you very much.

Date of experience : 04 April 2024

Thank you for taking the time to leave me a lovely review

I had the pleasure of being served by…

I had the pleasure of being served by Denise Hart. I had dealt with Denise before when I had to cancel my holiday sadly due to a bereavement. Yesterday I came in to book my holiday. On both occasions Denise was really helpful, friendly and professional. She was also compassionate and kind. I will be booking all of my holidays with Hays from now on after dealing with Denise. She’s great!

Staff were very friendly and helpful

Staff were very friendly and helpful. Felt very comfortable and at ease in the branch and was able to book a holiday effectively

Thank you it was a pleasure

helpfulness

time and very patient operator Sean looked through many options for me and found my holiday

Dear Mrs Humphreys, Thank you for taking the time to leave a review, It is most appreciated. I look forward to helping you book your next holiday. Kind regards, Sean

Louise was perfect

Louise was perfect, helpful, understanding,and explained everything thoroughly. I cannot fault her anyway. I would always like to be seen by her if possible. I felt confidant with her booking the holiday. Many thanks.

Date of experience : 31 March 2024

Dear Ms Kaur, Thank you for taking the time to leave me a lovely review. I look forward to booking you and your daughter on a cruise next time! Kindest regards, Louise

Marnie was helpful and read all things…

Marnie was helpful and read all things I wanted to know. She really had patience with me flipping from one place to another

Thank you :)

Hays Romford

Had a very helpful and lovely lady she sold me the cruise there and then because of her nice manor

Thank you very much for your kind review. It was lovely to meet you and help you find a cruise that suited your requirements Kind Regards Vanessa

Marnie welcomed us with a big smile.She…

Marnie welcomed us with a big smile.She was friendly and efficient.She booked our trips and flights ,offering sound advice ,best flight times, taxi booking, etc,.Also double checking on the important details , leaving nothing to chance.The whole process went smoothly due to her professional approach.We would have no hesitation in using her services again.A good ambassador for Hayes. Tatjana and Michael

Date of experience : 08 March 2024

Thank you so much for your lovely review :) - Marnie

I had a great experience booking with…

I had a great experience booking with Hays Travel -Romford I turned up in the office to complete my booking unannounced . Although my agent was busy with another client, I was seen in timely manner by another friendly agent

Date of experience : 13 February 2024

Thank you for your kind comments, it was an absolute pleasure to be able to help you find our dream holiday, Vanessa

Hays Travel Romford

Travel agency in Havering

Address: Shopping Centre, 9a The Brewery Walk, Romford RM1 1AU, United Kingdom

Phone: 441708872195

Region: Havering

Nearest station: Romford (0.18 miles)

Rated: 4.4/5 on Google.

Opening Times

About hays travel romford.

• 🌟 Donna and the staff were wonderful, providing excellent service and ensuring a smooth experience.
• 🌟 Very helpful staff with no issues, will definitely book with them again in the future.
• 🌟 The reviewer used Hays Travel for many years and had a great experience, but Romford office failed to communicate after taking their details.
• 😄 Mixed opinions on booking experience – some find it quick and easy, while others prefer more personalized service.
• 🌟 Hannah provided exceptional customer service, addressing all questions promptly and efficiently.
• 🌟 Staff in Romford were incredibly helpful and friendly, leaving a positive impression for future bookings.
• 😕 One reviewer had a negative encounter with the manager at closing time. They felt uninterested in assisting with their holiday booking.
• Overall: Hays Travel Romford has received positive feedback for their helpfulness, friendliness, efficient customer service, and smooth booking experiences. There are also mixed opinions on speed vs. personalized service. While one negative encounter was mentioned, it doesn’t reflect the general sentiment of the reviews.

Options: Wheelchair-accessible entrance

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Hays Travel - Romford   Reviews

In the Travel Agency category

Visit this website

Company activity See all

Write a review

Unit 9 The Brewery Shopping Centre, RM1 1AU Romford, GB

Reviews 4.9

Most relevant

Happy travels!

The staff in Romford Hays are always so friendly and helpful. I visited the store yesterday and wanted a specific date and hotel - Sean sorted everything for me!

Date of experience : April 26, 2024

Spent time looking for a holiday for me…

Spent time looking for a holiday for me after I sent some brief details and went in shop. Replied to emails promptly and phone call and found a holiday and was exceptional throughout.

Date of experience : April 25, 2024

Reply from Hays Travel - Romford

Dear Mr Allen, Thank you for taking the time to leave me a lovely review. Kindest regards, Louise

Louise was friendly and professional

Louise was friendly and professional. She helped us book a special cruise for our 50th birthday. Great attention to detail and wouldn’t hesitate to book with her again. Highly recommended service.

Date of experience : April 18, 2024

Dear Mrs Martin, Thank you for taking the time to leave me a lovely review. Kindest regards, Louise

Stress Free holiday bookings

Very welcoming on entering store. Very helpful staff went out of there way to get me the holiday I wanted . They even took the trouble to call me next day as they had found a better deal for me . As an elderly person they were very reassuring that they would help me with getting things printed out and sorting boarding cards save me so much stress.

Date of experience : April 10, 2024

Thank you for your kind review. It was a pleasure being able to find you a holiday for yourself and your daughter. Vanessa :)

We always book our holidays with Hays…

We always book our holidays with Hays travel as the staff are always so friendly and welcoming they are always so helpful it’s like one big happy family we enjoy our visits The staff are a credit to Hays

Dear Mr & Mrs Lebeau, Thank you for taking the time to leave us a lovely review. We look forward to your visits too! See you soon. Kindest regards, Louise Dempsey Assistant Manager

The staff were extremely helpful…

The staff were extremely helpful especially Marni who helped us find a holiday she was very knowledgeable and made our booking stress free.

Date of experience : April 17, 2024

Thank you so much for your lovely review Marion :) - Marnie

Vanessa who booked our holiday to Spain…

Vanessa who booked our holiday to Spain was very helpful and polite. We have booked many holidays with hays and wouldn’t go anywhere else.

Date of experience : April 16, 2024

Thank you for your kind review, it was a pleasure being able to help you both with your holiday. Vanessa

Always happy using Hays for my holiday…

Always happy using Hays for my holiday plans. Great team at Romford..

Date of experience : April 22, 2024

Thank you for your kind review

Chris Parrott at hayes romford

Chris Parrott at hayes romford works very hard to find the best price possible for all her clients,she also makes sure that you have all the information that will help make your holiday perfect.thank you Chris.

Thank you for your lovely review

I had an amazing experience booking my…

I had an amazing experience booking my holiday with Hays Travel. The lady who served us was amazing and knew exactly what we wanted on the budget we could afford. Looking forward to my holiday no, can’t wait to go

Date of experience : April 02, 2024

Thank you for your positive feedback

Excellent service from Sean

Excellent service from Sean Very professional Sean took his time in dealing with our travel and holiday requirements. Explained details and nothing was too much trouble for him. Happy with our holiday booking and the service provided by Sean. Would highly recommend using him for booking a holiday.

Date of experience : March 30, 2024

Thank you for taking the time in leaving me a lovely review

Romford Louise provides a great…

Romford Louise provides a great customer service👍, she is patient, helpful with nice smile which is the best staff I even meet. In fact, I have visited other travel agents, but their staff attitude is bad/ok. I definitely will come to Hays Travel again, thank you very much.

Date of experience : April 04, 2024

Thank you for taking the time to leave me a lovely review

I had the pleasure of being served by…

I had the pleasure of being served by Denise Hart. I had dealt with Denise before when I had to cancel my holiday sadly due to a bereavement. Yesterday I came in to book my holiday. On both occasions Denise was really helpful, friendly and professional. She was also compassionate and kind. I will be booking all of my holidays with Hays from now on after dealing with Denise. She’s great!

Staff were very friendly and helpful

Staff were very friendly and helpful. Felt very comfortable and at ease in the branch and was able to book a holiday effectively

Thank you it was a pleasure

helpfulness

time and very patient operator Sean looked through many options for me and found my holiday

Dear Mrs Humphreys, Thank you for taking the time to leave a review, It is most appreciated. I look forward to helping you book your next holiday. Kind regards, Sean

Louise was perfect

Louise was perfect, helpful, understanding,and explained everything thoroughly. I cannot fault her anyway. I would always like to be seen by her if possible. I felt confidant with her booking the holiday. Many thanks.

Date of experience : March 31, 2024

Dear Ms Kaur, Thank you for taking the time to leave me a lovely review. I look forward to booking you and your daughter on a cruise next time! Kindest regards, Louise

Marnie was helpful and read all things…

Marnie was helpful and read all things I wanted to know. She really had patience with me flipping from one place to another

Thank you :)

Hays Romford

Had a very helpful and lovely lady she sold me the cruise there and then because of her nice manor

Thank you very much for your kind review. It was lovely to meet you and help you find a cruise that suited your requirements Kind Regards Vanessa

Marnie welcomed us with a big smile.She…

Marnie welcomed us with a big smile.She was friendly and efficient.She booked our trips and flights ,offering sound advice ,best flight times, taxi booking, etc,.Also double checking on the important details , leaving nothing to chance.The whole process went smoothly due to her professional approach.We would have no hesitation in using her services again.A good ambassador for Hayes. Tatjana and Michael

Date of experience : March 08, 2024

Thank you so much for your lovely review :) - Marnie

I had a great experience booking with…

I had a great experience booking with Hays Travel -Romford I turned up in the office to complete my booking unannounced . Although my agent was busy with another client, I was seen in timely manner by another friendly agent

Date of experience : February 13, 2024

Thank you for your kind comments, it was an absolute pleasure to be able to help you find our dream holiday, Vanessa

Hays Travel - Romford   Reviews

In the Travel Agency category

Visit this website

Company activity See all

Write a review

Unit 9 The Brewery Shopping Centre, RM1 1AU Romford, GB

Reviews 4.9

Most relevant

Happy travels!

The staff in Romford Hays are always so friendly and helpful. I visited the store yesterday and wanted a specific date and hotel - Sean sorted everything for me!

Date of experience : 26 April 2024

Spent time looking for a holiday for me…

Spent time looking for a holiday for me after I sent some brief details and went in shop. Replied to emails promptly and phone call and found a holiday and was exceptional throughout.

Date of experience : 25 April 2024

Reply from Hays Travel - Romford

Dear Mr Allen, Thank you for taking the time to leave me a lovely review. Kindest regards, Louise

Louise was friendly and professional

Louise was friendly and professional. She helped us book a special cruise for our 50th birthday. Great attention to detail and wouldn’t hesitate to book with her again. Highly recommended service.

Date of experience : 18 April 2024

Dear Mrs Martin, Thank you for taking the time to leave me a lovely review. Kindest regards, Louise

Stress Free holiday bookings

Very welcoming on entering store. Very helpful staff went out of there way to get me the holiday I wanted . They even took the trouble to call me next day as they had found a better deal for me . As an elderly person they were very reassuring that they would help me with getting things printed out and sorting boarding cards save me so much stress.

Date of experience : 10 April 2024

Thank you for your kind review. It was a pleasure being able to find you a holiday for yourself and your daughter. Vanessa :)

We always book our holidays with Hays…

We always book our holidays with Hays travel as the staff are always so friendly and welcoming they are always so helpful it’s like one big happy family we enjoy our visits The staff are a credit to Hays

Dear Mr & Mrs Lebeau, Thank you for taking the time to leave us a lovely review. We look forward to your visits too! See you soon. Kindest regards, Louise Dempsey Assistant Manager

The staff were extremely helpful…

The staff were extremely helpful especially Marni who helped us find a holiday she was very knowledgeable and made our booking stress free.

Date of experience : 17 April 2024

Thank you so much for your lovely review Marion :) - Marnie

Vanessa who booked our holiday to Spain…

Vanessa who booked our holiday to Spain was very helpful and polite. We have booked many holidays with hays and wouldn’t go anywhere else.

Date of experience : 16 April 2024

Thank you for your kind review, it was a pleasure being able to help you both with your holiday. Vanessa

Always happy using Hays for my holiday…

Always happy using Hays for my holiday plans. Great team at Romford..

Date of experience : 22 April 2024

Thank you for your kind review

Chris Parrott at hayes romford

Chris Parrott at hayes romford works very hard to find the best price possible for all her clients,she also makes sure that you have all the information that will help make your holiday perfect.thank you Chris.

Thank you for your lovely review

I had an amazing experience booking my…

I had an amazing experience booking my holiday with Hays Travel. The lady who served us was amazing and knew exactly what we wanted on the budget we could afford. Looking forward to my holiday no, can’t wait to go

Date of experience : 02 April 2024

Thank you for your positive feedback

Excellent service from Sean

Excellent service from Sean Very professional Sean took his time in dealing with our travel and holiday requirements. Explained details and nothing was too much trouble for him. Happy with our holiday booking and the service provided by Sean. Would highly recommend using him for booking a holiday.

Date of experience : 30 March 2024

Thank you for taking the time in leaving me a lovely review

Romford Louise provides a great…

Romford Louise provides a great customer service👍, she is patient, helpful with nice smile which is the best staff I even meet. In fact, I have visited other travel agents, but their staff attitude is bad/ok. I definitely will come to Hays Travel again, thank you very much.

Date of experience : 04 April 2024

Thank you for taking the time to leave me a lovely review

I had the pleasure of being served by…

I had the pleasure of being served by Denise Hart. I had dealt with Denise before when I had to cancel my holiday sadly due to a bereavement. Yesterday I came in to book my holiday. On both occasions Denise was really helpful, friendly and professional. She was also compassionate and kind. I will be booking all of my holidays with Hays from now on after dealing with Denise. She’s great!

Staff were very friendly and helpful

Staff were very friendly and helpful. Felt very comfortable and at ease in the branch and was able to book a holiday effectively

Thank you it was a pleasure

helpfulness

time and very patient operator Sean looked through many options for me and found my holiday

Dear Mrs Humphreys, Thank you for taking the time to leave a review, It is most appreciated. I look forward to helping you book your next holiday. Kind regards, Sean

Louise was perfect

Louise was perfect, helpful, understanding,and explained everything thoroughly. I cannot fault her anyway. I would always like to be seen by her if possible. I felt confidant with her booking the holiday. Many thanks.

Date of experience : 31 March 2024

Dear Ms Kaur, Thank you for taking the time to leave me a lovely review. I look forward to booking you and your daughter on a cruise next time! Kindest regards, Louise

Marnie was helpful and read all things…

Marnie was helpful and read all things I wanted to know. She really had patience with me flipping from one place to another

Thank you :)

Hays Romford

Had a very helpful and lovely lady she sold me the cruise there and then because of her nice manor

Thank you very much for your kind review. It was lovely to meet you and help you find a cruise that suited your requirements Kind Regards Vanessa

Marnie welcomed us with a big smile.She…

Marnie welcomed us with a big smile.She was friendly and efficient.She booked our trips and flights ,offering sound advice ,best flight times, taxi booking, etc,.Also double checking on the important details , leaving nothing to chance.The whole process went smoothly due to her professional approach.We would have no hesitation in using her services again.A good ambassador for Hayes. Tatjana and Michael

Date of experience : 08 March 2024

Thank you so much for your lovely review :) - Marnie

I had a great experience booking with…

I had a great experience booking with Hays Travel -Romford I turned up in the office to complete my booking unannounced . Although my agent was busy with another client, I was seen in timely manner by another friendly agent

Date of experience : 13 February 2024

Thank you for your kind comments, it was an absolute pleasure to be able to help you find our dream holiday, Vanessa

• What’s Here
• Centre Information
• Walk on the wild side
• Plan Your Visit

Choose a store to view opening times.

View our full centre map here.

For opening times and reservations book online.

Connect with us

Shop mobility provides assistance to anyone with mobility problems. Choose from a range of electric scooters, power wheelchairs, manual wheelchairs and walking aids.

Monday to Saturday: 10:00am - 5:00pm Sunday: Closed

01708 722570

Win A £100 Hays Travel Voucher

With lockdown continually easing you might be starting to think about a holiday. So if you fancy a £100 Hays Travel voucher simply fill in the form below for your chance to win!

Terms & Conditions

Offer Rules & Disclaimer

Terms and conditions:

Promotion opens at 10:00:00 on 31/07/2020 and closes at 23:59:00 on 31/08/2020.

1. This promotion is 1 x prize draw operated by The Brewery Shopping Centre (‘the promoter’).

2. Entry is open to all customers aged 18 or over (‘the participant’).The promotion excludes The Brewery employees and immediate family members of the Promoter, its agents, suppliers or anyone else professionally connected with the promotion.

3. Entry to the prize draw is free.

4. To enter, entrants must fill out the web entry form on The Brewery’s website. https://thebreweryromford.com/win-a-100-hays-travel-voucher/

5. The winner will be selected at random from all valid entries received by 31st August 2020. The winner will be notified within 28 working days of the draw’s final entry.

6. The winner will have 28 days to accept the prize, otherwise the prize may be awarded to another entrant without compensation

7. The prize is for 1 person to receive a £100 Hays Travel voucher.

8. All images are for illustrative purposes only.

The prize is non-transferable, and it may not be sold or advertised for sale.

9. No cash or alternative option will be provided for prize. However, the Promoter reserves the right to substitute it with a similar prize of equal or greater value should it become necessary for reasons beyond their control.

10. The Promoter accepts no liability whatsoever for any losses of damage to the claimed prizes. This does not affect user’s statutory rights.

11. Except as otherwise required by law, the Promoter accepts no responsibility or liability for lost, late, damaged, corrupted or misdirected entries or claims and the Promoter is not responsible for any late or misdirected delivery of communications (email or otherwise), except in the event of wilful intent on the part of the Promoter or its agents.

12. By entering you agree to the use of your personal data for the sole purpose of processing and performing this offer, for (direct) marketing and quality control analysis, for conducting market research and improving the Promoter’s products and/or services.

13. The Promoter and its agents are responsible for storing, processing and transferring the participant’s personal data and for registering the participant’s consent to this. Participants have the right to obtain information about their data and – if necessary – request rectification or removal of their data held by the Promoter by writing to: The Brewery Shopping Centre, Romford, Essex, RM1 1AU

14. By entering this promotion, you agree to these terms and conditions, which will at that time become binding between you and the Promoter.

15. In the event of circumstances outside the reasonable control of the promoter, or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of this promotion or the awarding of prizes, and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these terms and conditions, at any stage, but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.

16. The Promoter reserves the right to verify all entries and winners, and to refuse to award a prize or withdraw prize entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this promotions entry requirements or otherwise where a participant has gained unfair advantage in participating in the promotion or won using fraudulent means.

17. The Promoter will be the final arbiter in any decisions and these will be binding and no correspondence will be entered into.

Any question concerning the legal interpretation of the rules will be based on English law and the Courts of England and Wales will have exclusive jurisdiction

Promoter: The Brewery Shopping Centre, Romford, Essex, RM1 1AU

Now that all the dull stuff’s out of the way, good luck!

Plan your visit

By car / motorcycle.

Parking is available in both our surface and multi-storey car parks.

SatNav to RM1 1AU

The Brewery is serviced by over 40 bus routes! To find the right one for you, click here . For up to date travel info visit tfl.gov.uk

The Brewery is a 3 minute walk from Romford train station. Trains from Liverpool Street take approximately 15 minutes, while metro services operate through Romford from South Essex. More detail...

Local Taxi’s will know The Brewery, companies are as follows:

Star Mini Cabs: 01708 736736

Romford Minicabs: 01708 707070

Taxi’s will pick up and drop off customers from the front of Sainsbury’s. Local companies will know the The Brewery:

Star Mini Cabs: 01708 736736 Romford Minicabs: 01708 707070

Towards Becontree Heath, Rush Green or Queens Hosp 5, 103, 174, 175, 498, 499, N15

V towards Chase Cross, Collier Row or Gidea Park 103, 174, ,175, 193, 247, 294, 496, 498, 499, 649, 650, N15

X towards Collier Row 165, 248, 252, 365, 651, 674

Y towards Elm Park, Gidea Park or Hornchurch 165, 193, 248, 252, 294, 365, 648, 651, 674

Z towards Chadwell Heath, Rush Green or Queens Hosp 5, 66, 86, 128, 296, 347, 370, 375, 648, 686, N86

Romford Station is only 25 minutes from London Liverpool Street Station. As you exit Romford Station, turn left onto South Street, continue down for approximately 200 meters and turn left once you get to Costa Coffee, you will see The Brewery entrance as you approach Starbucks just past Exchange Street.

TFL Rail London Overground

Opening Times

How to get here, bookings and reservations, social media, accessibility.

Mailing List

Sign up to our mailing list

Privacy Overview

Travel Consultant - Romford

Job description.

Competitive salary with unlimited bonus potential.   

We are looking for experienced Travel Consultants to join our successful teams in our branches.

You will have excellent product knowledge, questioning and listening skills to help our customers plan, choose and successfully book their holidays.

Working as part of a team you will drive business through social media, events and maintaining relationships with existing customers.

Our customers are at the forefront of everything we do so exceptional customer service experience is required.

What will be your key responsibilities?  

• Build and maintain relationships with customers
• Identifying and meeting customers’ needs
• Use social media to promote offers, generating customer engagement and sales leads
• Participating in promotional events and activities to increase exposure of the branch
• Achieving individual and team sales targets
• Assisting with the day-to-day operation of the branch
• Willingness to participate and deliver training appropriate to own development
• Effectively performing administrative duties and follow processes accurately

What competencies we are looking for?  

• Ability to work towards individual Travel Consultant targets and team sales targets
• Excellent communication skills and customer service experience
• Good accuracy and numerical skills
• Enthusiasm and positive attitude with a commitment to contribute to the growth of the business
• Competent IT Skills

What experience we are looking for?  

• At least 1 year experience as a Travel Consultant
• A proven sales record
• Passionate about travel and tourism
• Excellent travel product knowledge with a good working knowledge of tour operator systems
• Good sales and presentation skills
• Customer focused
• Problem solving
• Team player
• Good organisational and time-management skills
• Excellent communication skills
• A recognised travel qualification (desirable)

If you don’t have 1 years’ experience of working in a travel agency, then please check out our New to Travel Programme which is a fantastic way to join Hays Travel as an employee who trains to become a Travel Consultant, see: https://careers.haystravel.co.uk/new-to-travel or alternatively to find out about our Foreign Exchange positions please visit https://jobs.haystravel.co.uk/jobs

About Hays Travel  

As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values  

Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

• Motivational

What it’s like to work for us?  

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.  

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