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How to use the Visit Japan Web for Entering/Returning to Japan

Easy Step-by-Step guide about Visit Japan Web

© https://vjw-lp.digital.go.jp/en/

Are you planning a trip to Japan soon? Or are you a resident of Japan who is going to travel abroad and then re-enter? Then you may be interested to read this article to the end!

After more than two years closed due to the global pandemic situation, Japan has finally opened its doors to tourism recently. This was a long awaited opening by many, as the country of the rising sun is one of the most popular travel destinations in recent years and has been one of the places that has taken the longest to reopen to tourism. Surely many people are excited about this news, buying their plane tickets and preparing their suitcases. However, be careful! There is one very important detail to keep in mind or you could be left with the door slammed in your face and be turned back upon landing in Japan.

To enter Japan it is MANDATORY to present a vaccination passport with 3 vaccines of some of those approved by the Japanese Government or a negative PCR in COVID-19 72 hours before the departure time.

And what does the My SOS app have to do with the entrance to Japan? Well, let’s see now.

*Please note that this article contains affiliate links.

What is Visit Japan Web?

Visit Japan Web is a web portal launched by the Japanese Government to Fast Track your entry into Japan. On the Visit Japan Web website you can upload your vaccination passport or your negative PCR certificate before boarding the plane and get a QR. Technically, you can also present it on paper at the arrival airport, but some airlines may deny you boarding if you do not show them the QR code. Also, if you do the process in advance through the website and receive the approved QR, you are 100% sure that there will be no problem with your entry (it is unlikely, but it could be the case that once at the arrival airport the certificate you present is not considered valid).

In addition, with the Visit Japan web portal you can also do the questionnaire for the customs procedure in advance, receiving a separate QR.

In my own experience, I used Visit Japan Web on my recent re-entry to Japan and the process was much faster and streamlined compared to people who did not have it. There is a separation for people who carry the QR code with the 3 vaccinations/PCR tests and you get to Immigration much faster as they don’t have to check it manually (they only check that you have the QR). And once you pick up your luggage, you use the second QR code for the customs process.

In both cases, the time spent waiting in line is reduced considerably and you leave the airport much earlier. Below, I’m going to explain how to do the processes from my own first hand experience!

How to use the Visit Japan Web before entering Japan

The first thing you have to do is to go to this website and create an account. The procedure is the usual for this kind of cases: after registering an email address and accepting the terms of use, they send you a confirmation code and after entering the code you can access your page.

Once you are in your account, go to the “Your details” section and fill in the information requested (full name, date of birth, nationality, passport number, etc).

After registering your details, you will be able to click on the “New registration” button in the “Register Planned Entry/Return” section. Here you have to put the arrival  information (date, airline company and flight number). Then you will then arrive at a screen with two options. One for the Fast Track and the other for the customs declaration. I recommend you to start with the Fast Track.

It’s time to start with the pre-registration procedures for quarantine. According with your departure country this part may vary slightly, but as long as I know most part of the countries have the same process. The top part is in red, and if you scroll down you can see a red band that says “Not yet registered” with your passport information. Below you can see the four documents that you must complete: passport, Questionnaire WEB, Vaccination certificate and PCR result less than 72 hours before departure.

The documents are easy. The passport is just take a picture of the page with your information and updated it. Once they check and see that it’s ok and the information can be read well, you can go to the Questionnaire WEB. You just need to answer a few questions and then you are ready to go to the next step, the vaccination certificate. In my case I took a screenshot of my digital vaccine certificate and they accepted it.

As you can see, since I have the vaccination certificate I do not need the PCR test (in case you do not have a valid vaccination certificate, then you can go for the COVID-19 PCR test). All the necessary documents changed from “Not yet registered” to “Completed” and the color changed from red to blue. Once you get this, you are ready to travel knowing that all your documents have been accepted.

After finishing this part, you can go back and fill in the section of “Declaration of Personal Effects and Unaccompanied Articles”. For those of you who are used to traveling, this is the typical small piece of paper that you are usually given during the flight to customs declaration in case you are carrying certain substances. With Visit Japan Web you can make this declaration in advance from the website and receive another QR code to pass through customs saving time.

How to use the Visit Japan Web after arriving Japan

Once in Japan it is very simple. When you get out of the plane there is a point where they separate people into those who have the QR code and those who do not. You just have to show the code to the staff and they will let you through.

After you have finished the process at Immigration and once you have your luggage, you will see that at Customs declaration there is a queue for those who have the physical paper and another queue for those who have the QR code. There are some machines where you have to swipe the QR code, and you are out, free to explore Japan!

And that is all. In case you can’t find it, here you have the official website of Visit Japan Web.

Visit Japan Web: https://vjw-lp.digital.go.jp/en/

And that is all. I understand first hand that with the current situation entering/returning to Japan can be confusing or make you have many doubts/worries so I hope this article helped you.

Airport Taxi

Looking for a private shuttle from Japan’s major airports to your accommodation or vice versa? Airport Taxi is one of the best services in Japan, with large and comfortable cars and affordable prices! The customer service is available every day from 8:00 to 23:00 and the have English-speakers staff.

▶Check the official website:  https://www.airport-taxi.tokyo/en

Clinic Nearme

If you are a resident of Tokyo who is going abroad for a while, and you have been vaccinated here, our affiliated clinic Clinic Nearme can provide you with the vaccination certificate necessary for returning to Japan. For 3,000 JPY  you can have your vaccine certificate on the same day. Clinic Nearme a clinics authorized for the Japanese government and one of the few clinics in Tokyo with English support.

Planning to coming to Japan?? This articles may interest you too!

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From Barcelona to Tokyo. Coffee  & Adventure lover 🌏☕️  

I started to like Japan because of the anime, music and doramas, but after my first trip to the country I found what I love the most: traveling around, the culture and history. I have travelled a lot in Japan, but I still have many places to discover that I want to share with you 🙋🏼‍♀️   Let’s discover Japan together!

Also, as a foreigner living in Japan for over 6 years I understand what kind of things are difficult when you move here and I want to help other people in the same situation that I have in the past.

Inside Kyoto

A Kyoto Travel Guide

A Guide to the Visit Japan Web app and Japan Entry Procedures

While it’s recommended to use the Visit Japan web app, it’s not mandatory. In fact it may be quicker to use the standard paper immigration forms on arrival in Japan.

There are now no Covid protocols for Japan. The Japanese government still recommends that visitors to Japan use the Visit Japan Web app, which replaces the paper arrival card and customs declaration, but you DO NOT HAVE TO USE THE VISIT JAPAN WEB APP.

On our last entry to Japan in October 2023, those not using the app actually moved faster through immigration and customs. So, it’s really up to you: use the app or just go old school and fill out a paper arrival card and customs declaration (and if you don’t get them on the plane, you can pick them up at immigration and customs).

Visit Japan Web

Time required to fill out and instruction manuals

When you first download the app and look at the instruction manual, you may get the impression that it’s going to take a long time to complete Visit Japan Web. In practice, it takes about 15 minutes and is pretty intuitive. I suggest using the simplified manual and quarantine section manuals linked below.

Three parts to Visit Japan Web

Note, Visit Japan Web actually consists of three parts: 1) immigration information (ie, disembarkation card information), 2) customs information (ie, customs declaration), and 3) tax-exemption section. When you successfully complete these sections, you will receive three QR codes. The first two you will show at the airport upon arrival. The third you will show at shops that offer tax-free shopping to tourists.

Important tip

You will need a charged smartphone with internet access for Visit Japan Web to work at the airport when you arrive. Japanese airports have free wifi, so connectivity is not an issue, but be sure to charge your phone before flying. Just in case something goes wrong with your phone or you cannot get online at the airport, it’s a good idea to do two things to print out your immigration and customs QR codes to show at the airport.

Important Visit Japan Web Links

• Here’s the Visit Japan Web download site .
• Here’s a detailed manual for using Visit Japan Web.
• Here’s a simplified Visit Japan Web Manual (scroll down for instructions).

Kyoto Vacation Checklist

• For all the essentials in a brief overview, see my First Time In Kyoto guide
• Check Kyoto accommodation availability on Booking.com and Agoda.com - often you can book with no upfront payment and free cancellation
• You can buy shinkansen (bullet train) tickets online from Klook - popular routes include Tokyo to Kyoto , Kyoto to Osaka and Kyoto to Tokyo
• Need tips on where to stay? See my one page guide Where To Stay In Kyoto
• See my comprehensive Packing List For Japan
• Buy a data-only SIM card online for collection when you arrive at Kansai International Airport (for Osaka and Kyoto) or Tokyo's Narita Airport . Or rent an unlimited data pocket wifi router
• Compare Japan flight prices and timings to find the best deals
• If you're making frequent train journeys during your visit, you might save money with Japan Rail Pass – see if it's worth it for you
• A prepaid Welcome Suica card makes travelling around Kyoto easy – here's how
• World Nomads offers simple and flexible travel insurance. Buy at home or while traveling and claim online from anywhere in the world

Kyoto District Map

• Central Kyoto
• Northwest Kyoto
• Northern Higashiyama
• Southern Higashiyama
• Downtown Kyoto
• Kyoto Station Area
• South East Kyoto

Disclosure: InsideKyoto.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com and amazon.co.uk. World Nomads provides travel insurance for travellers in over 100 countries. As an affiliate, we receive a fee when you get a quote from World Nomads using this link. We do not represent World Nomads. This is information only and not a recommendation to buy travel insurance.

Visit Japan Web: The Online Registration Before Arriving in Japan

Japanese customs: mysos replaced from november, 14,  2022.

During the Covid pandemic, entry procedures in Japan have changed a lot, which created some confusion. It is still somewhat the case after the reopening to tourism since October 11, even if a focus has been placed on easing the procedures especially through digitalization , to minimize human interactions and subsequent contamination risks.

Until recently, the Japanese government asked visitors to install specific app on their smartphones:

• MySOS, for advance registration of information regarding vaccine status / PCR test, for faster airport procedures in Japan (the "fast track" system)
• COCOA, an app to track contact-cases and infected persons, but it was discontinued in September 2022.

MySOS was not mandatory but highly recommended . Travelers who could not use the app were directed upon their arrival in Japan to a specific line in order to complete the necessary steps (showing a valid vaccination certificate / PCR test, etc.) which lengthened their time at the airport.

New website available since November 1st, 2022

In mid-October 2022, a new change in the procedure has been announced for all entry in Japan from November 14 included : every traveler (tourist, foreign resident and Japanese citizen alike) can register in advance on the Visit Japan Web site.

Visit Japan Web is a free, single portal to group formalities related to:

• Covid-19   🦠 ( quarantine , vaccination certificate, PCR test); The Pre-registration for Quarantine Procedures section collects the information that were previously filled in the MySOS app ("Fast Track" function);
• Immigration : the Disembarkation Card for Foreigner that was formerly handed in the plane  ✈️ just before landing (does not concern Japanese citizens and foreign permanent residents);
• Customs  🛂 , with the Declaration of Personal effects and Unaccompanied Articles , to fill upon arrival, formerly either on a paper form or on the Japanese government’s Zeikan shinkoku app (税関申告アプリ).

In the facts, registering on the website has been possible since November 1, 2022 , for any arrival in Japan from November 14 in one of its largest airports:

• Tokyo -Narita,
• Tokyo-Haneda,
• Osaka - Kansai (KIX),
• Chubu ( Nagoya ),
• Fukuoka ( Kyushu ),
• New Chitose ( Hokkaido ) and
• Naha ( Okinawa ).

Travelers arriving in Japan before November 14, 2022, can still use the MySoS app to fill their Covid related data and are not the target of the Visit Japan Web.

1 blue screen and 2 QR Codes to show on a smartphone

Like with MySOS previously, each step of the registration process is ended by a change in the page display that includes:

• A blue screen , for a successful quarantine procedure registration,
• and the creation of 2 QR Codes for customs and immigration procedures.

Once all the steps are completed, a visitor’s smartphone  📱 will display first a blue screen, then 2 QR Codes to show at each checkpoint.

Starting April 29, 2023 , according to March 10 and April 26 latest announcements of the Ministry of Health, Labor and Welfare, some of the borders restrictions will be lifted and the Covid-19 quarantine procedure (blue screen) will not be required anymore .

It is highly recommended to register before departing for Japan : at the latest 6h prior to the flight’s departure, and ideally within the 10 preceding days , in order to allow time for the review of the submitted documents. Reviews are sorted by date of arrival in Japan . Visit Japan Web is available in English.

Whether you are fully vaccinated or not, consider using Visit Japan Web to make sure to board your flight to Japan, as airlines reserve the right to refuse passengers who may potentially be banned at the Quarantine Procedures step.

The necessary documents are:

• A valid email address (will be used as a user ID to each access to Visit Japan Web);
• Until April 29, 2023 , Covid vaccination certificate or negative PCR test result taken less than 72 hours before departure and translated in English (use the Japanese-English form provided by the Japanese Ministry of Health here );
• An address in Japan (for example, of the first accommodation you will be staying at).

If traveling with underage children , it is possible to register them on the same Visit Japan Web account (up to 10 travelers). Dependent or handicapped adults who cannot go through the procedures alone can also be registered in the Family members traveling with you section. However, each of them has to have their own passport or equivalent immigration document.

Each member of the family registered on the same account will also have their blue screen and 2 QR Codes, to show at checkpoints at the arrival airport in Japan.

Like with MySOS, registering with Visit Japan Web is not mandatory , however it helps going through the entry procedures in Japan faster, and reduces the hurdles of tedious formalities after 12 hours of more spent in a plane.

On April 5, 2023, Kono Taro, the Japanese Minister of Digital Affairs, announced that travelers are no longer required to show any document at arrival airport’s quarantine in Japan . However, filling information forms for immigration and customs is still a requirement.

Additional tips and advice

An Internet  📶 connection is required to use the Visit Japan Web site, especially to create the account, fill in the user’s information, and their family’s when applicable (name, passport number, etc.), the forms regarding vaccination or PCR test and create the first QR Code. The digital Disembarkation Card for Foreigners and custom procedures can be completed offline and the QR codes created upon arrival at the airport.

Creating a Visit Japan Web account is possible on a computer (Chrome browser is recommended) or on a smartphone (Chrome browser recommended on Android). In any case, before departure, make sure to be logged in only on the device you will use to travel (a smartphone ideally), and check that all information is up-to-date.

Questions asked at immigration and customs procedures are the same than on the paper forms. In any event, official Japanese sources (the Embassy of Japan or the Border Control page of the Japanese Ministry of Health for example) are the ultimate references regarding entry procedures in Japan and should be checked frequently.

• Flights and Airports
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• Weather forecast
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• From April 29 to 5 May -- Japanese Golden Week
• May 12 -- Mother's Day in Japan
• June 6 -- Beginning of the rainy season (Tsuyu) in Japan
• June 21 -- Summer starts in Japan
• July 1 -- Season start for climbing Mount Fuji
• From July 1 to 31 -- Gion Matsuri Festival in Kyoto with float processions on July 17 and 24
• Tokyo : Shinjuku , Shibuya , Harajuku , Asakusa , Akihabara , Odaiba , Ikebukuro , Ueno , Roppongi , Chiyoda , Ryogoku ...
• Around Tokyo: Kamakura , Nikko , Hakone , Mount Fuji , Mount Takao , Yokohama ...
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• South: Kyushu , Okinawa , Yakushima ...
• North: Hokkaido , Tohoku ...

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• Happy birthday
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• Writing your name

Kanas are the much-needed basic characters of written Japanese language. Memorize them at a fast pace with our method.

Ask any kind of question and share your knowledge about Japan in Kanpai’s community space, our Q&A section Kotaete.

Isshoni means "together" in Japanese: share your trip details (dates, places you would like to visit) and find companions to travel in Japan.

Create your Kanpai account to manage your profile and view your participation history (questions, answers).

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Visit Japan Web: How to register

Travelling to Japan? Visit Japan Web registration will save you precious time on arrival. Here's a step-by-step guide of what to do.

If you’re planning to visit Japan, it’s highly recommended that you take time to complete the so-called “Fast-track registration” before travel. This expedites the arrivals process after you land, granting access to a special lane at the airport. 

Fast-track registration was previously done through the MySOS app, but from 1 November 2022, Japan has switched over to Visit Japan Web (VJW) instead. Here’s how the transition process works:

• If you have not registered yet, you should do so via VJW
• If you have already completed MySOS registration, you can use the MySOS blue screen for entry into Japan up till 13 January 2023

Those who have previously registered via MySOS are welcome to register again via VJW if they so wish. 

In this post, I’ll walk you through the VJW registration process. It’s not significantly different from MySOS, although it has the added convenience of bringing immigration and customs clearance under the same portal. 

Visit Japan Web

Visit Japan Web registration should be done at least six hours prior to your scheduled arrival time. There are three sections to complete:

• Quarantine (Fast-track)
• Immigration

Completion of each section will generate a QR code, which travellers will show at the arrival airport to expedite procedures. 

Step 1: User registration

After creating your VJW account, the first step is to register your personal details. 

You’ll first be asked two questions:

• Do you have a passport issued by the Japanese government?
• Will you enter Japan with a (special) re-entry permission?

For the vast majority of Singaporeans, the answer to both will be “no”.

You’ll then need to provide your passport details. 

If you’re travelling with children, you may register them under your VJW account. The portal is vague about what the cut-off age is for an individual to require their own VJW account; with MySOS it was 13 years and above. 

If you cannot complete the procedures of the airport by yourself, such as infants, you can register as a family members traveling with you without creating an account, and the representative can also enter the family members traveling with you portion to create a QR code. For those who can do the procedure by themselves, we ask that you prepare to be able to display it on your own smartphone, etc. as much as possible. -Visit Japan Web

I believe the idea is that as far as possible, each traveller should have their own device to display their own QR code, for efficiency reasons. If that’s not realistically possible, then they can be registered on someone else’s VJW account. 

Step 2: Trip registration

The next step is to register your trip details. 

• Optional field, for your own reference
• Planned arrival date in Japan
• If you’re flying a codeshare, enter the name of the operating airline
• If you’re flying a codeshare, enter the main flight number (i.e. not the 4-digit one)

You’ll also be asked for your intended address in Japan. You can enter the postal code (without hyphens) of your hotel here and see if the fields auto-populate. If they don’t (as was the case for the Prince Gallery Tokyo Kioicho, postal code 1028585), then you’ll need to enter the information manually. 

Step 3: Quarantine procedures (fast-track)

When you first click on the quarantine procedures (fast-track) tab, you’ll see a red screen and a “not yet registered” status. This should look familiar to anyone who’s completed MySOS registration previously.

Our goal is to turn this screen to blue. This involves completing three sections (not four; you’ll either submit a vaccination certificate or a pre-departure test). 

Unless you have all your documents already scanned on your computer, I’d recommend doing this section from your phone so you can snap photos and upload them immediately. 

The first step is to upload a copy of your passport’s information page.

Once that’s done, the tag next to Passport will change to “Scanning”. Sit tight. You won’t be able to continue with fast-track registration until the system has scanned your passport.

This should take 10 minutes at most, and you’ll receive an email confirmation once it’s done (add [email protected] to your safe list).

Refresh the page and the tag next to Passport should have changed to “Please verify”. Click on it and confirm your scanned details.

Now return to the “Pre-registration for Quarantine Procedures” screen and scroll down. You’ll see the tag next to Questionnaire WEB has changed to “Please register”. Tap on it, and you’ll be sent to another webpage. Toggle the language on top as necessary. 

To complete this section, you’ll need to provide:

• Date of arrival in Japan
• Arrival flight details
• This section can be left blank if you don’t know
• Whether or not you’re a crew member
• Nationality
• Date of birth
• Address of accommodation
• The calendar is not translated into English. All you need to know is 月 is month, and 日 is day. The rest should be intuitive enough
• Departure flight detail
• Remember to include your usual country of residence in your travel history
• Health declaration
• Email address
• Contact number
• Alternative contact number

Most of the information here should already be pre-populated, though for whatever reason, the accommodation information isn’t ported over. You’ll need to complete this again, keeping in mind the following:

• Don’t include hyphens for postal codes. Once the postal code is entered, the rest of the field should auto-populate
• If the system refuses to recognise your postal code, leave the postal code field blank and enter the values manually
• Remember to select the last option “lodging or destination facility”

Double check your responses, and click “complete response” when done. 

Return to the “Pre-registration for Quarantine Procedures” screen and scroll down. You’ll see the tag next to Vaccination certificate has changed to “Please register”.

Tap on it and select “Will submit”. If your vaccination certificate details are in Japanese or English, tap “yes” for the first prompt, provide the details of your three doses and upload a copy of your vaccination certificate. 

As a reminder, three doses of any of the following vaccinations, in any combination, will satisfy the fully vaccinated criteria (Janssen and CanSino only requires two doses).

Unvaccinated children  under the age of 18 who travel with fully vaccinated parents/guardians will be treated as fully vaccinated. Children aged below six will be treated as fully vaccinated, regardless of their parents’/guardians’ vaccination status. 

That’s it! You’ll be brought back to the “Pre-registration for Quarantine Procedures” screen, which will now show your vaccination certificate as “being reviewed”. There’s nothing more to do at this point; you can ignore the last section on pre-departure testing since you’re fully vaccinated.

Your information will be reviewed, and you’ll receive an email once your status changes. In my case it took about 1 hour.

Return to the VJW portal, and you’ll see the status screen has turned to blue. You’re all set!

Step 4: Immigration

The disembarkation card requires some additional details, namely:

• Your country and city of residence
• Purpose of visit
• Intended length of stay in Japan
• Declaration 

The rest of the information should already be pre-populated from Step 3. 

Step 5: Customs

The customs declaration requires some additional details, namely:

• City of departure to Japan
• Number of family members travelling with you
• Declaration

Other sections

There are two additional sections in the VJW advising on travel insurance and emergency contact information. These are just FYI; no action is required from you. 

Visit Japan Web registration has now gone live, which brings the fast-track, immigration and customs forms under one portal. 

Registration should be relatively quick, and my approval was received in one hour, but the key thing is to do it early. There’s bound to be a deluge of applications over the next few days, so if you’re travelling soon you’ll want to give yourself plenty of buffer time. 

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do you know what happen if you need to change your date of entry into Japan after receiving the confirmation?

I noticed there is a change of plan/date function but not sure if the entire application needs to be re-submitted too. Thx!

When are you going to JP? Keep us updated whether we should use the ABCT queue! Thanks.

i was planning to go in late october but had a bout of illness. i’ll be heading in the next couple of weeks

Personally I think filling in the embarkation card and custom declaration card offline or online is a matter of self preference. I went through the process with paper fill out, the clearance actually is also brazing fast (less than 5 minutes for each of the immigration counter and custom counter)

i suppose it also depends on what time you land. maybe you got lucky during a lull period.

Maybe I am lucky. During my arrival yesterday, I think only my flight was going through clearance.

I also did a rough count, from morning until around 2pm, at most there are 4 flights arrived per hour. Some hours only got 1 flight arriving.

I felt that the tourusts arrival still not a lot yet, maybe because school holidays have not started. My flight mainly filled with Indonesian who transit.

I have been trying to get into Step 3: Quarantine procedures (fast-track) since yesterday but the page keep “loading” and nothing shows up. Is anyone else facing the same problem or did I miss something (I have no problem going through the other steps). Thanks

In case anyone face the same problem, I changed my browser from Chrome to Edge and it works.

thanks for providing the solution!

You’re a GENIUS! I was trying for the last 3 days. Arigato gozaimasu

If I am travelling via 2 airlines with a layover in Japan, do I input the flight info of the international flight or the latter domestic flight to my destination city?

From the FAQ:

Q. If I am entering the country as a family, do I have to create an account with a different email address for each family member?

A. In order to use the Service, one account is required for each person, so in principle, please create an account with a different email address for each person. However, infants and other children who cannot complete the procedures by themselves can use the Service without creating an account by registering as an “family member traveling with you”.

We keep scanning the passport information page to register but it keeps coming back failed to verify. We have tried from the phone and the computer. I have a brand new Australian passport. Do you know what could be the problem

passport image submissions must be jpg, png or pdf, and show the entire passport face page including the symbols at the bottom.

Yes the picture is immaculate. We have tried many different methods , from taking pictures with the phone and using a scanner . All our pictures in jpeg. Can’t understand why? Wondering if changing format (PDF) will help??

Hi Sue. Definitely worth trying PDF. I scanned and saved it as PDF, and did not have an issue uploading (using laptop, not phone). Image was accepted (confirmation within a couple minutes) and reviewed/registered no problem.

When using the mySOS app previously, my wife had to upload her passport scan/photo over 30 times before the system will scan it correctly. I was lucky and only needed to upload 5-6 times. With the new visit japan web, my passport upload was recognized the first time round, not sure if it’s luck or the system had improved.

I have the same issue too, Sue, with a new Australian passport.

I have the same issue too, with a new Singapore passport. Anyone found a solution?

I am facing exactly the same issue

Hi, any solution to this? or just keep trying?

Hi, thanks for your detailed instructions on the Visit Japan App. I am traveling to Japan tomorrow and have completed all the registrations using the VJA. Do I still need the MySOS app? Pls advise. Thanks!

My apologies for the typo – I meant I have completed the registration using the Visit Japan Web (VJW) and my question is whether do I still need to register using the MySOS app? I am traveling to Japan tomorrow. Pls advise. Thanks!

thanks for this. Have a Skip notification next to Passport. It is in blue and my current status says Review Completed. So it hasn’t asked to verify the passport.

Should I just start over again?

Thankyou Aaron for such a concise and informative article! Much easier to navigate than the official VJW guide!!

How do you enter on the form if u have an English name and chinese name together on pasport nd your surname is in the middle?

For example, Ray Kris Lee Née Soon, where the surname here is Lee

If in the form, I entered Lee as the surname, the name will come out as Ray Kris Née Soon Lee, but pasport name is Ray Kris Lee Née Soon

thats fine i think

look at the machine readable part of your passport bio page. the top row begins with your last name until the >>, then it is your first name. enter it as it appears here, replacing the single >s with spaces. this will align with how most systems would read your passport.

unless you’re malaysian. then just put what you think it should be i guess…

My child is <6 and I assume considered vaccinated. I selected “will not submit” under her application “Vaccination Certificate” (cos she doesn’t have one). Her application turned yellow with a large ‘B’…

Any idea what that is?

no big deal. she will just accompany you through the blue line.

Thanks Aaron for the amazing guide. I have the same issue, status is yellow with a ‘B’. Travis, was it all smooth during immigration?

Seems like all good, just saw the below FAQ… If you completed the registration with “Will not submit” for the child’s vaccination certificate and “No” for COVID test certificate, the bar will be yellow. If the child is eligible for an exemption, the bar will stay yellow, but there is no problem entering Japan. If a child under the age of 18 does not have a valid vaccination certificate but is accompanied by a parent/custodian with whom the child lives and who does have a valid vaccination certificate and is responsible for the child’s actions, the child will be given …  Read more »

This is great. For my 13 year old travelling with me (I’m fully vaxed) what do I say about her vax certificate? She has had two doses – so when I register her do I say she’s vaxed or not? I note the form asks for details on the 3 doses

I have the same issue. I tried to register my kid as fully vaccinated but registration couldn’t be completed as must enter the 3rd dose and date. Then I went to register “will not submit” vax cert and the status now is Yellow and need to submit test result cert before 72 hours. Once submit “will not submit”, you cannot revert and change “will submit” vax cert. Not sure what is the next step… or should just leave it.

Oh dear, I added my husband as the accompanying family member before realizing it’s really actually meant for children… is there a way to remove him (have not registered his docs etc)? Or if he does a registration using a new email himself, it is okay to have his name still listed as my accompanion? Thanks in advance!

I have a question, will it be too early for me to fill out this visit japan web form one and a half months before I am going to Japan, will it has a expire date?

Hi, I try to register on 7 Dec 2022 morning, I was directed to a page to key in my credit card details. I key in my 1st card n was declined. I try to key in 2nd card n was approved. Both cards were being billed a amount of USD 39.99. please help. What can I do to cancel ?

Was wondering for the passport section, do i upload for myself or will need to upload for family members traveling with me (children) too? Where do i upload for the children as i dont see that option?

I was just processing the registration but it doesn’t have a section for uploading a scanned copy of the passport…

Aaron – is this Visit Japan website still required ? I went in to register for my upcoming trip on 24th March however the website just stop at Registration and entry of details. Fullstop ,,,,there is no further steps to click to proceed on as per your narration. There is a notice that qr codes no longer needed – sorry, ignore. I managed to fill in all required details.

Do we need to do the same for domestic flights? Example from Osaka to Sapporo, do I need to create a new entry for this route?

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Web-based CIQ for Japan ‘Visit Japan Web’ integrates health app ‘MySOS’ to make faster immigration possible

Digital Agency of Japan will integrate ‘My SOS,’ a health certificate app, into ‘Visit Japan Web’ on November 1 2022 to make faster immigration possible. Visit Japan Web is a web service that people entering to Japan（and Japanese returning to Japan）can use for Quarantine, Immigration and Customs (CIQ) procedures in order to enter/return to Japan.

The web service provides a user with a QR code each for CIQ procedure after registering user information online, including health certificates, such as vaccination certificate or negative certificate. 

A user can use MySOS for new registration until the end of October when a user enters into Japan no later than November 13 2022. For entry after November 14 2022, MySOS will no longer be available. 

Visit Japan Web

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New app allows travelers to make paperless entry into Japan

Visitors and returnees to Japan will be able to go through simpler customs, immigration and quarantine procedures by using a new phone app starting next week, the country's Digital Agency said Tuesday.

Digitalization of entry procedures is expected to help reduce the risk of infection and burden on officials at airport CIQ facilities, which have been facing a shortage of staff.

Travelers who registered quarantine questionnaires and customs declarations, among others, containing their names, addresses, health conditions and other information via the app will only need to show their smartphones or other devices to officials upon their arrival.

The new service is expected to shorten the time of entry procedures, as officials will be able to see the traveler's relevant information simply by scanning a QR code on their device.

The app will initially be available in English and Japanese, and the government will consider adding other languages later.

Japan, like other countries, has tightened its border controls amid the spread of the omicron variant of coronavirus, believed to be more transmissible than previous strains and able to evade immunity provided by vaccines.

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• 1.5 • 2.3K Ratings

Screenshots

Description.

"MySOS" is life-saving and emergency services, is the Medical Assistance application. Falling flow and of primary lifesaving treatment required when you have found the people are, search of nearby AED information, you can view. It also provides a guide for emergency visits when in doubt to address the child's sudden illness. By registering the medical record information of their own, their own is to allow the emergency contact to information transmission and family to the doctor or hospital when they fall, to support a smooth emergency transport. MySOS provides medical information needed for an emergency. [Main function] - BLS guide When you have found a sudden illness who, until the ambulance arrives, it will support the implementation of the situation judgments and BLS (BLS). - Children's Medical Emergency Guide Parents have a small child is, steep child sick of holiday-night (sudden fever, swallowed spasm, injury, abdominal pain, a foreign body, headache, vomiting, diarrhea, cough, sore eyes, ears of pain, and was stung by a bee, when in doubt to determine what to do to deal with hiccups, etc.), how and to deal in accordance with the symptoms, we will guide you through the measure of emergency visits. (It is sequentially added plans for a description outside of the item) - First Aid Guide Fracture and bleeding, cramps, in the case, such as heat stroke, will guide you through first aid. It also guides you, such as notes for accident prevention. (Japanese Red Cross Society provided) - emergency contact You can register the contact that you want (such as family) to contact in case of emergency. The contact is possible telephone call or SMS transmission. - Rescue Call Installing the people are and will be able to send relief request (SOS) the MySOS. The alarm location and their location upon receiving the relief request is displayed on the map, you can also route guidance.In rescue when the request from the Ver2.5.0 you can call in the acceptance of who and anonymous and free of charge. - AED, medical facilities search  You can confirm such an AED installation location and hospitals on the map. - My Clinical Record You can save the information of the user's own basic information and history, oral medicine, primary care physicians and test results (image). You can manage MySOS the information required at the time of emergency. You can also manage health information (blood pressure, weight, steps) in conjunction with OMRON connect and health-app. Select iOS Healthcare from [Settings] → [Health Information Cooperation] to link with the healthcare app. - Clinic medical examination data linkage function (health diagnostic results)    You can refer to the medical examination results of the clinic. ※ There is necessary to carry out the cooperation set to the clinic side. ■ Cautions • Please read the Terms of Use before using the app and use only if you agree. • This app service is free of charge. Download communication fee will be charged separately. • “QR Code” is a registered trademark of DENSO WAVE INCORPORATED. ■ Feedback Please send requests or comments regarding the app via review or email. Visit our FAQ site (Allm Inc.) for questions and info about the app. https://allmmysos.zendesk.com/hc/ja Email us if you have any problems or issues that cannot be resolved through the FAQ site. [email protected]

Version 3.4.0

- Added a function that allows registration of blood test results in My Clinical Record. - Minor bug fixes and UI improvements.

Ratings and Reviews

2.3K Ratings

This app is trash

The MHLW recommends using this app for speeding up entry procedures when entering/returning to Japan. However, the app is completely broken. Tapping the "Pre-registration for Quarantine Procedures" just opens a page in the web browser. From that page you can submit the questionnaire and get a QR code, but the bar code is not displayed anywhere IN THE APP. The web page tells you to take a screenshot of the QR code. (Why even bother with an app then?) Furthermore, even after answering the questionnaire and getting the QR code, neither the app nor the web page recognize that the questionnaire has been submitted, and the status stays stuck on "Please register". To top it off, the other items on the web page, ostensibly for submitting the pledge, proof of vaccination, and a negative PCR test result certificate, AREN'T ACTUALLY LINKS. They're just nonfunctional blue text, with the status stuck on "Not yet registered". As far as I can tell, nothing in the app allows you to submit those items either. Thus, despite returning to Japan from a country in the blue category, having proof of vaccination, as well as a negative PCR test result cetuficate, the MySOS app screen stayed red BECAUSE THE APP IS COMPLETELY USELESS. -90 bajillion/10, will never use again

Terrible, Buggy App - Not fit for government use

This application is plagued with issues. It’s a disgrace that the Japanese government is relying upon it for quarantine procedures. 1. App tells me I’m at the wrong location when clicking ‘I’m here’ (despite sitting inside my house). This has happened several times - this is remedied by clicking check-in first (which supposedly changes my address) 2. I keep missing calls because it doesn’t ring, happened twice now - once I was in the bathroom, second time phone was less than 5m away while I was making dinner in the kitchen. I have worked in tech companies building user facing software for nearly a decade. The fact this was ever released and selected for government use with so many known bugs is unbelievable.

Developer Response ,

Thank you very much for your cooperation in reporting on your health status and your location after entering Japan. We guess you have already tried it, but could you check your GPS settings? GPS accuracy may be affected by the situation of satellite radio waves. We also recommend that you report your location near windows which are not surrounded by buildings. Regarding ringtones, please turn "Downtime" off and turn "App Limits" for the screen time off. In addition, we’d like to ask you to contact the Health Monitoring Center for Overseas Entrants (HCO) to let them know about your situation.

I am in a two-week quarantine so I was forced to install this ‘crazy’ app. AI calls are set two times per day and check-ins are set at least three times per day. I expected the timing of these calls and check-ins would be set at the same time everyday. But it was not! Everyday the calls and check-ins are continuously preponed so I cannot sleep at all! The only reason I can think of is that this AI must hate me by keeping bothering my sleep. Everyday I am suffering from the pressure of not picking up the AI calls and check-ins. (This app sends me a warning of if not picking up phones, the pledge will be violated and the government will announce my name to the public.) Developers, please set the schedule of calls and check-ins more reasonably!!!

Thank you for using MySOS. Apologies for the late reply. All quarantine regulations and specifications are established by the "Health Surveillance Centre for Offshore Entrants (HCO)". Please refer to the HCO website (https://www.hco.mhlw.go.jp/en/) for the various contacts.

App Privacy

The developer, Allm Inc. , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Linked to You

The following data may be collected and linked to your identity:

• Health & Fitness
• Contact Info
• User Content
• Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

• Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

English, Japanese

• App Support
• Privacy Policy

More By This Developer

Join - Medical Communication

MySOS forME(企業向け)

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New Regulations for Japan Entry: MySOS to Be Replaced with VJW

Visit Japan Web (VJW) is a new online service recently launched by the Japanese government for immigration procedures such as “quarantine”, “immigration inspection” and “tax declaration” when entering Japan.

In addition to foreigners entering Japan, Japanese nationals returning from overseas must also use this service.

Table of Contents

Recommended Environment

It is best to use the latest version of the following browsers to access Visit Japan Web.

• Android：Google Chrome
• PC：Google Chrome、Microsoft Edge

Available Airport

VJW service can only be used when entering Japan from the following airports:

• Narita International Airport
• Haneda Airport
• Kansai International Airport
• Chubu Centrair International Airport
• Fukuoka Airport
• New Chitose Airport
• Naha Airport

How to use Visit Japan Web

Before entry/return to japan.

STEP 0：Create a new account, and login. Your Email address is required for this.

STEP 1：Register user details.You can register accompanying family members.

STEP 2：Register your entry/return plan.

STEP 3：Register information for Entry/Return Procedure in the plan you registered. ① Quarantine（Fast Track） ② Immigration（disembarkation card） *Japanese citizens and foreigners with a re-entry permission do not need. ③ Customs declaration（personal effects and unaccompanied articles declaration）

Entry/Return Procedure (Arrival in Japan)

STEP 4：Show each QR code at Entry/Return Procedure. ① QR code for Quarantine ② QR code for Immigration *Japanese citizens and foreigners with a re-entry permission do not need. ③ QR code for Customs

Language used in VJW

Before and after applying for a VJW account, you can select the system language you want to use. The following languages can be selected.

Here you can view the Instruction Manual for Visit Japan Web.

VJW implementation schedule and the usage period of mySOS

The Japanese government expects to phase out the use of “MySOS” from November 1. If you enter Japan before November 14 (that is, until November 13), you can still use MySOS (you need to register your personal information with MySOS in October). From November, you will be able to use VJW to register your personal information. The use of MySOS will be discontinued from November 14, and visitors entering Japan will no longer be able to apply for an account and register information on MySOS.

In addition, the Digital Agency of Japan expects that from November 1 to November 5, there will be a peak period for VJW registration and that the screen process will be very slow. If you plan to enter Japan on or before November 5, it is recommended that you register your information on “MySOS” within October in order to allow more time for screening.

On October 31, you will not be able to fill in the information for entry into Japan in November (but you can register your account and upload your passport, etc.)

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