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Reviews 3.8.

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Wasn’t able to change the PIN on this card, only two places abroad I was able to use it, couldn’t draw money out on it abroad, said my PIN was invalid even though I was using the one shown on my app. Local post office hopeless at sorting it out. Have withdrawn all funds and cancelled card.

Date of experience : September 09, 2024

Reply from Post Office Travel Money Card

Thank you for your review, were sorry to read that the Travel Money Card hasn’t met with your expectations on this occasion, we would like to understand more so we can help resolve this. Could you call us at 0207 937 0208 or email us at [email protected], Thanks, - Rhys

Useless. Waste of time.

Got the card at local PO, loaded small amount of money onto it. Downloaded app. Activated card. Every attempt to load funds (from different cards) since then has failed and triggered security issues with my bank, resulting in my credit card being suspended. Waste of my time on the phone to bank and PO. Useless. I certainly won't risk trying to use the PO Money card abroad with the funds already on it.

Date of experience : September 18, 2024

Wasn’t made aware by counter staff…

Wasn’t made aware by counter staff before I bought the card about the commission charges for topping up so I haven’t used it & wouldn’t have bought it had it been made clear.

Date of experience : September 20, 2024

Hi Andrew, really sorry to hear this. Could you please send an email to [email protected] quoting reference 34861979, confirming your full name, contact details and some information about your in branch experience? We'd like to get this over to our Customer Complaints team to look into and respond.

I've had good use out of the card and I…

I've had good use out of the card and I was sent a new one in the post when it expired. However, my son has one that has expired and he was not sent a replacement. He is now being charged two pounds per month with no communication from the post office. How can he renew it? We looked on the app but there is no option for this.

Date of experience : September 21, 2024

Really useful plus competitive rates

Needed a Euro card for a holiday as we didn't want to carry much cash. The PO Money card was easy to order online and the rate was competitive. We got one each and downloaded the app which told us exactly how much we were spending and where - and what was left. Unlike other cards I've had, we had the option to change back to £ (or any other currency) using the app and we can carry on spending at home.

Date of experience : September 05, 2024

Hi Caroline, thank you for your review and great feedback!

Highly recommend for an easy experience!

This was very easy and simple to set up. I had no problems at all using the card abroad with all shops, transport etc able to take the card! Will highly recommend it and I will be using it myself again for future holidays!

Date of experience : September 12, 2024

Hi Natasha, thank you so much for your review! We hope you enjoy any future holidays you may have planned!

This was an easy set up.

This was easy to set up at the post office, information was provided and we used the card with the local currency at a good exchange rate

Date of experience : August 19, 2024

Hi there, thank you so much for your great review!

Highly recommended

Very practical debit card to use abroad and pay in local currency and avoid costly foreign currency transaction fees applied by credit cards. Checking balances & topping up using the app is a breeze. Beware your bank may charge you interest / fee if you use your credit card for top-up. Highly recommended

Date of experience : September 08, 2024

Hi Alpaslan, Thank you for your great review and feedback, it really helps us. It’s really good to hear that you are enjoying your Travel Money Card. - Brooke

First time using, really easy to use, top up and keep a track of spending definitely recommend

Date of experience : September 03, 2024

Thank you for your great review and feedback, it really helps us. It’s really good to hear that you are enjoying your Travel Money Card. - Katie

Card declined

Card has been declined and now I have no money to use on holiday! Only have credit cards. What is the point of taking taking out Post Office Card! Cannot contact them either as no emergency number only of card lost or stolen. Not good at all.

Date of experience : September 15, 2024

Hi Katrina, Thank you for your review, we’re sorry to read that the Travel Money Card hasn’t met with your expectations on this occasion, we would like to understand more so we can help resolve this. Could you call us at 0207 937 0280 using option 2, which will take you through to on of our agents or email us at [email protected] , Thanks - Brooke

This was so easy to use and safer than cash

This was easy to use and was accepted everywhere. I really didn’t need cash as I could just use the card, although did require the PIN number. It was much safer to carry. It is easy to top up so you don’t need to add too much cash in advance. I also like the option to freeze the cards if stolen or mislaid.

Hi Sheila, thank you for your great review and feedback!

Fairly simple to use

Fairly simple to use, only thing I would say is finding your PIN on the app was a bit confusing, but everything else was nice and easy

Hi there, thank you for your review and feedback, we do appreciate it!

As yet untested!

Very easy to add money (foreign currency for holiday) - but have yet to go and use it, so cannot comment further...

Date of experience : September 04, 2024

Thank you for your great review and feedback, it really helps us. It’s really good to hear that you are enjoying your Travel Money Card

A superb idea for carrying foreign…

A superb idea for carrying foreign currency. Easily converted into whichever currency you want. Installation was a breeze. Would highly recommend

Date of experience : September 01, 2024

Hi Geoffrey, thank you! We really do appreciate your great review and feedback!

User Friendly Ordering

User friendly order process which could not have been more straight forward.

Easy site to navigate It would have…

Easy site to navigate It would have been helpful if I could have ordered 3 cards at the same time but this did not appear to be possible. Travellers often like to spread their money for safety reasons.

Date of experience : September 11, 2024

Hi there, thank you for your review, and feedback!

I have not been able to access my…

I have not been able to access my account therefore while using it I had no idea what was left on it and I still can’t get in now I am home

Easy to top up - easy to use!

Easy to top up Paid most of our holiday spending with euros off the card. Very convenient.

Date of experience : August 30, 2024

Hi Chris, we appreciate your great review, thank you!

Card declined twice in a row

My post office travel card has just been declined twice, once in a restaurant, once in a supermarket. Really annoyed as I specifically took out the travel card to save carrying cash or other cards for safety. Not impressed at all.

Hi Karen, we are sorry to hear this. We have requested further details from yourself to be able to look into this

Good way to control your spending…

Good way to control your spending overseas, you are always in control of your transactions with the app, the only think that needs to be done is to be able to use google wallet as this hasn’t been done yet

Date of experience : September 13, 2024

Hi Ahmed, thank you for your review! You can link your card to Google Wallet, this can be done through the Google Wallet app, hope this helps!

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Post Office Travel Money Card Plus Review

Links marked * are affiliate links..

There are few things in life more enjoyable than heading off on an exciting foreign holiday. However, what if worrying about how to take your money away safely takes some of the shine off the trip for you?

Carrying big wads of cash onto the plane or using your main bank card abroad might seem like fairly risky manoeuvres, after all. Well, the good news is that the Post Office Travel Money Card Plus is one option that could make life that bit simpler and more stress-free than before. So, what are the features of the card and is it right for you? This is what we’ll be discussing in this Post Office Travel Money Card Plus review.

How It Works

The concept with this card is really very simple. All you need to do is load the card with the money you want to take away with you. Since it is a MasterCard you can then use it in a huge number of shops, restaurants and ATMs all around the world without any fuss.

You just need to load the card in Pounds Sterling with the amount you want to take away. It then gets converted into the currency that you will be spending. At the time of writing, the available foreign currencies are US Dollar, Euro, Canadian Dollar, Australian Dollar, New Zealand Dollar, South African Rand and Swiss Franc.

It can also be used for Sterling transactions if needed. If you are going to a country where none of the available foreign currencies are used then getting a Sterling card will mean that you avoid unnecessary currency conversions. In this way, your money will go straight from Sterling to the local currency with a single cross border transaction fee. To see details of the fees associated with the Post Office Travel Money Card Plus, be sure to check out the ‘fees’ tab on their website.

Using It Once Abroad

Using your Post Office Travel Money Card Plus once you are abroad is really simple. You just need to look for the signs that tell you where MasterCard is accepted.

There are more than 36 million locations in the world where MasterCard is accepted and where this card can be used. This covers 210 different countries, so pretty much wherever you are going you can use this handy card.

As well as the millions of shops, bars, supermarkets and restaurants that accept MasterCard, there are also around one and a half million Cash Machines (ATM’s) on the planet where you can use it to withdraw cash in the local currency.

The Benefits

Ease of use is a very strong reason to get hold of one of these Post Office cards. However, it is far from being the only reason. In addition, there is also the fact that it isn’t linked to your bank account. This is a big benefit, as it means that your card is secure. If your card is lost or stolen then you won’t have any concerns over your identity being stolen or your main account being compromised. Even better news is the fact that the travel money loaded onto your card is also protected in the case of loss or theft.

No fees are applied when you use the card in a country where the national currency is the same as on your card. For instance, if you are in the US and spend $US 100 then that is exactly how much you pay. You do need to take into account the fees that can be charged when taking money out of ATMs abroad using a MasterCard, though.

Those of us who sometimes struggle to stick to our holiday budget might also find that this card helps us to do so. By loading on the amount that you want to spend before you go away, you will then know exactly how much you can access while abroad.

The popularity of this card – as well as the number of awards it has won – help to show that it definitely offers some powerful benefits that are worth considering.

Managing your Account

When you are far from home it can be a tough task to keep track of your budget. All you want to do is enjoy your holiday to the maximum without worrying about phoning your bank or working out figures on a spreadsheet.

With this Post Office card for travel money, it is very easy to keep a close eye on your money without any hassle. You can have a look at your balance and see the latest transactions on the Post Office website, on the free mobile app or by text message.

Potentially even more useful is the fact that you can top up your card in the same easy ways no matter where you are.

Getting Started

There is no hassle involved in getting hold of your very own card to load your travel money onto. The first step is to head over to the Post Office website and order one. It should take between 6 and 8 days to arrive and the minimum initial load amount is £50.

After this, you need to register your card once it arrives. This keeps it more secure and also means that you can increase the limit to £5000. At this point you can then use the card or put more money on it.

If you are planning on a worry-free holiday then the Post Office Travel Money Card Plus is going to make life a lot easier for you. It will keep you free of concerns from the moment you leave home until you touch down in the UK again.

This flexible and widely accepted card makes it easier to look after your cash when you are travelling to a foreign land. It is incredibly easy to use and means that you have one less thing to worry about when you head off on a break.

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2 Responses to Post Office Travel Money Card Plus Review

We used a post office travel money card, the last time we travelled to the US. It was so easy to use and definitely helps you stay within your holiday budget. We loaded the card with the amount we wanted to spend whilst on holiday and never had to worry about exceeding our budget.

Taking a travel card is the only way to travel these days. I have never taken cash as I just find it far too risky. Back in the day I would take travelers cheques (remember them!) but they ended up costing me a fortune in fees to cash them in. Good write up, I’ll definitely check them out before I go away in November.

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The Post Office Travel Money Card Review: Key Features, Rates and Fees

If you’re heading overseas, a travel card could be a handy solution for covering your spending. They tend to be cheaper to use than your ordinary bank debit card, and can even offer better exchange rates compared to buying currency.

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There are lots of travel cards out there, but here we’re going to focus on the Post Office Travel card. We’ll run through what it is and how it works, along with fees, exchange rates, supported currencies and how to apply for one.

You are watching: The Post Office Travel Money Card Review: Key Features, Rates and Fees

And while you’re comparing spending options ahead of your trip, make sure to check out the Wise card. This international card can be used in 175 countries worldwide, automatically converting your pounds to the local currency at the mid-market rate. There’s only a small fee to pay for the conversion¹, or it’s free if you already have the currency in your Wise account.

But for now, let’s focus on the Post Office travel card.

¹ Please see Terms of Use for your region or visit Wise Fees & Pricing: Only Pay for What You Use for the most up-to-date pricing and fee information.

What is the Post Office travel card?

The Post Office Travel card is a prepaid Mastercard that you can load up with up to 23 currencies. You can use it for spending and ATM withdrawals in over 200 countries, in 36 million locations².

Simply top up with your chosen currency before you travel, then spend overseas without needing to convert currency.

The card is contactless and can be managed using the Post Office Travel app.

Key features and benefits

Here’s your quick at-a-glance guide to the main features and benefits of the Post Office Travel card ²:

• Contactless for making fast and convenient low-value transactions
• Available with Google Pay and Apple Pay
• Manage, top up, transfer between currencies and freeze your card using the Travel app
• Reload whenever you need to, with up to 23 currencies available
• Can be used wherever Mastercard is accepted
• 24/7 call centre help is available if you need it
• Wallet-to-wallet feature – where you can transfer any leftover currency to a new currency of your choice
• No charges when you spend abroad using an available balance of a local currency supported by the card (although there are some fees to know about – we’ll look at those next).

Post Office travel card fees and charges

Post Office travel cards are free to order and there are no charges for paying retailers in the currencies held on your travel money card. So, you can spend in shops, bars and restaurants without any charge – as long as you’re paying with an available balance of a currency supported by the card².

If you do use your card in a country with a local currency that isn’t supported by the card, you’ll be charged a cross-border fee of 3%². For example, if you go to Brazil and use your card at a local restaurant, you’ll be charged the cross-border fee of 3% as Brazilian real isn’t supported by the card.

You’ll also be charged for withdrawing cash from any ATM, even in currencies supported by the card. These ATM fees vary depending on the currency used. For example ²:

• Euro – 2 EUR
• US Dollar – 2.5 USD
• Australian Dollar – 3 AUD
• Pound Sterling – 1.5 GBP + commission of 1.5%
• Swiss Franc – 2.5 CHF
• Canadian Dollar – 3 CAD.

One last thing to note on the subject of fees. All Post Office Travel cards are valid for up to 3 years. Exactly 12 months after your card expires, you’ll start to be charged a monthly maintenance fee of £2².

Here is also a list of the European countries that charge the highest ATM fees.

Exchange rates

The Post Office offers exchange rates that move up and down according to the demand for currencies. So, the exact amount of travel money you’ll receive on your travel card will depend on the rate at the time of your purchase.

You can check the Post Office exchange rates on its website, travel money card app and branches. Keep in mind though that rates may vary whether you’re buying online, via phone or in-store.

The Post Office exchange rate is also likely to include a margin or mark-up on the mid-market rate. This is the rate you’ll find on Google or currency sites like XE.com, and is generally considered to be a fair rate. A margin added on top of this makes the rate worse for you, so you’ll get less EUR, USD or whatever other currency you’re exchanging.

Read more :

Wise only ever uses the mid-market exchange rate, with no mark-ups or margins. This means that your pounds go further, wherever you’re travelling to.

Currencies supported

You can load your Post Office prepaid travel card with funds in any of these 23 currencies²:

• EUR – Euro
• USD – US dollar
• AUD – Australian dollar
• AED – UAE dirham
• CAD – Canadian dollar
• CHF – Swiss franc
• CNY – Chinese yuan
• CZK – Czech koruna
• DKK – Danish kroner
• GBP – Pound sterling
• HKD – Hong Kong dollar
• HRK – Croatian kuna
• HUF – Hungarian forint
• JPY – Japanese yen
• NOK – Norwegian krone
• NZD – New Zealand dollar
• PLN – Polish zloty
• SAR – Saudi riyal
• SEK – Swedish kronor
• SGD – Singapore dollar
• THB – Thai baht
• TRY – Turkish lira
• ZAR – South African rand

You can top up your card with between £50 and £5,000 in any of the currencies listed above. The maximum you can hold is £10,000, plus you can load and spend up to £30,000 on your card each year².

Cash withdrawal limits vary from currency to currency. For example, you can withdraw a maximum of €450 euros or $500 US dollars² in a single transaction.

App overview

The Post Office Travel app is free to download from the Google Play and Apple App stores. You can use it to order and activate your card, monitor your balance and top up with currencies. Using the new wallet-to-wallet feature, you can also transfer leftover currency to other currencies of your choice in just a few taps.

You can also buy Post Office travel insurance, book airport parking and access other features through the app.

How good is the Post Office prepaid travel card?

The Post Office travel card is handy to have if you’re travelling and want to keep your money safe. You won’t need to carry cash around with you, or have to take time out of your trip to change currency.

Paying in local currencies is quick and easy, especially as it’s a contactless card. Plus, you can only spend what’s on it, so this can help you to budget.

As you can store 23 currencies on it, the card is convenient if you travel regularly or are taking multi-destination holidays. If you love visiting far-flung places, however, you might need a card that supports more currencies.

One drawback to consider is the exchange rate. While rates may be competitive (compared to changing money at the airport, for example), the Post Office is likely to include a margin or mark-up on the mid-market rate. There are also charges for using your card at an ATM.

So, it’s important to shop around and compare other travel money cards, as some could offer you a better deal.

Take the Wise card, for example. With this contactless international card, you can spend in 175 countries and manage over 50 currencies in your Wise account. There are no ATM fees¹ for withdrawing up to £200 a month (2 or less withdrawals) and you’ll get the mid-market exchange rate on every transaction. Note, that Wise will not charge you for these withdrawals, but some additional charges may occur from independent ATM networks.

The Wise card will automatically convert your money to the local currency at the mid-market rate when you spend, for just a small conversion fee¹.

How to get and use a Post Office travel card

You can only get a travel card from the Post Office if you’re aged over 18 and a resident of the UK.

Ordering your card

There are three ways to order a Post Office Travel card:

• Download the Post Office Travel app and place an order there.
• Apply online at the Post Office website.
• Pop into a local Post Office branch to apply for a card. You’ll need to take a form of photo ID with you, such as a passport or UK driving licence.

If you’re applying in a branch, you should be able to pick up your card there and then. For applications made online or in the app, you’ll need to wait 2-3 days for your card to be delivered.

Card activation

You’ll need to activate your travel card before you can use it.

Read more : Browse All Digital Ecards

You’ll be given instructions on how to do this in the welcome letter delivered along with your new card.

Using your card

You can use your Post Office travel card anywhere that accepts MasterCard, online and at ATMs³.

If you’re buying something in person, you’ll need to enter your PIN. If you’re in a country where Chip & PIN isn’t as widely available (such as the USA), you may be asked to sign to verify your purchase instead.

You can also make contactless payments for small amounts, although different countries have different rules and limits for this.

The Post Office’s terms and conditions list a handful of situations in which you shouldn’t use your card. These include the following³:

• Self-service petrol pumps
• Car hire or hotel check-in deposits
• Transactions on planes or cruise ships.

How to top up your card

The easiest way to top up your Post Office Travel card is using the app. If you prefer, you can also top up at the Post Office website or in a local branch³.

Buying back currencies

If you have unused currency on your card, there are a couple of options available. You may be able to withdraw it at a local Post Office branch or ATM, although fees may apply³.

Alternatively, you can use the new wallet-to-wallet feature in the app³. This lets you transfer unused balance in one currency over to another. For example, you can transfer unused USD to EUR, ready for your next trip to Europe.

How to contact the Post Office about your card

You can call the contact centre on 0344 335 0109 when you’re in the UK or +44 (0) 20 7937 0280 when you’re overseas³. Lines are open 24 hours a day, seven days a week.

You can also contact the Post Office Travel Card Customer Services department via the following methods³:

• By post at Post Office Travel card, PO Box 3232, Cumbernauld, G67 1YU
• By email at [email protected].

Post Office Travel Card: troubleshooting tips

Here’s how to deal with some common problems you might have with your travel card.

How do I report a lost or damaged card?

If you lose your Post Office currency card or discover that it’s damaged, just phone the contact centre. They’ll block it and send you another. You can also freeze your card using the app.

What should I do if my card is declined or blocked?

Firstly, check your account via the app to make sure you have enough money in it. If you have enough to pay for your item or have less than you should have in your account, call the contact centre.

What if I’ve forgotten my PIN?

If you can’t remember your travel money card PIN, phone the contact centre. They can issue you with a new one.

What happens when my card expires?

You should receive a new card automatically³. If it hasn’t arrived after the expiry date, call the contact centre and they’ll issue you with one.

And that’s pretty much it – everything you need to know about the Post Office Travel card. It’s handy if you don’t want to carry cash around or exchange currency while on holiday. And you can use it in multiple countries, as it supports 23 currencies. The app is another great feature, letting you top up and manage your money on the move.

But just remember to compare exchange rates and fees (especially for those all-important ATM withdrawals) before choosing a travel card for your trip – as you could be getting a better deal elsewhere.

Sources used:

• Wise – terms and conditions & pricing
• Post Office – Travel Money Card
• Post Office Travel card – Terms and Conditions

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Post Office Travel 4+

Travel money card & insurance, post office limited.

• #102 in Travel
• 4.7 • 20.8K Ratings

Screenshots

Description.

Buy, add, and manage your Travel Money Cards, travel insurance, holiday extras and more all in one place. Take the new-look Post Office travel app on your adventures today.  Combining all the travel features our loyal app users love, this refreshed version’s now cleaner and simpler to use. So, it’s even easier to relax on your travels.  Do all this on the move   Manage your Post Office Travel Money Cards  · Buy and activate new cards in the app   · Add existing Travel Money Cards   · Top up with any of 22 currencies, including US dollars and euros  · Swap funds between different currencies   · Check your PIN, balance, spending, and daily exchange rates  · Freeze your card for security or to limit your spending  · Add your cards to your Apple Wallet   Buy and check your travel insurance  · Get a quote and buy cover – plus any add-ons to tailor it to your trip  · Link the app to your existing Post Office Travel Insurance policy  · View and download your policy documents  Get those holiday extras sorted  · Book parking at 60 UK domestic airports  · Find great deals on airport hotels  · Check into lounges at 100+ airports  · Fast track your security checks at 11 UK airports  · Book airport transfers to your holiday accommodation  · Hire a car with leading brands in over 60,000 locations  What to do now  Download the Post Office travel app today. Order or link your existing Travel Money Card and Travel Insurance policy.  Or order a Travel Money Card at your nearest Post Office branch. 

Version iOS App version 463.1

Bug fixes and performance improvements, all to make your experience the best it can be.

Ratings and Reviews

20.8K Ratings

Post office travel application

Now, the post office application has been very useful, as one can top up money whilst travelling as well as check ones balance on the travel money card. In conclusion, lastly, I found the travel money card particularly useful on 16th November 2019, evening time as one can search for useful tips and questions that one maybe concerned about before travelling, during and after travel, and for me, I found this application extremely useful, as there was information I needed to know before my travel, such as the currency of the country I am travelling to, and where to obtain the currency of the country I am travelling to shortly. Moreover, I thank the developers for making this useful, and appropriate travel application as I believe it is a safe as well as secure method of travelling with money, to the country of ones choice instead of carrying loads of cash around in different currencies, and risking theft issues or lost issues. Also, I found the help and advice section on the website useful, as I had forgotten my PIN number as I never used my travel money card for a while, and I was able to call up a number from the travel money website, and follow the on phone instructions to retrieve my PIN number once again. Next, thank you developers for making this travel application once again. Many thanks Hannah Boyce

Developer Response ,

Thanks very much for the fantastic feedback, glad you like the app and the product.

Dreadful new App not working for 3 days now

Rang customer services 3 days ago now as newly downloaded App top up button gives an error that it can’t fetch the rates right now so have to go on main website to do that. Then when you use the card it doesn’t update the balance. It retrieve the pin either. The card was then unsupported in an ATM when I tried doing a balance enquiry. Different information from service staff who told me I needed to load another £50 minimum on card and buy something using chip and pin to use card for for first time. However that’s £3 commission just to load on £50 of your own money ! I don’t even need sterling on the card as the whole point is for using it abroad to TRAVEL!! So I had already bought Euros. The lady in the post office said I can’t use the card at all for online purchases however I managed to pay for my holiday eventually over the phone in euros once they had removed the security 3 times! A smarter assistant also said I don’t need to add sterling to buy something in U.K. - the euros will auto convert- which they did. Still stuck with a non working app and took 3 hours to finally get the card loaded and working to pay for holiday. Agh. Why so complicated

Thank you for your feedback. This will be shared with our development teams who are committed to improving the app experience for all.

No problems at all

I have had and used this Post Office Travel Card for the last eight years with no issues whatsoever, it expired earlier this year and a replacement arrived in good time for this year’s use. I did have a little hiccup with the first login online for the first use but very soon sorted out and hay presto of and running again, brilliant. I did have a lot of issues with another company travel card whereby EVERY TIME I tried to login on the app or online it wouldn’t recognise me and had to reset password wasted six and a half hours, still getting no results so cancel the subscription 😡. Update to review April 2024 I have been away from UK to USA and CANADA this time and have had no end of problems trying to login into the app on my phone or Laptop, issue with the app freezing on my phone or going round in circles on laptop with password/security reset issues I’ve uninstalled and reinstalled all to no avail it would not let me use face recognition ID Very disappointed after such a brilliant service the first time around until the new card and updated app 😡😡😡 I to like so many others am looking for an alternative card & app.

Thank you for your feedback. It looks like you might need more help here, please contact us directly at [email protected]

App Privacy

The developer, Post Office Limited , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

Data Linked to You

The following data may be collected and linked to your identity:

• Contact Info
• Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

• Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Information

• App Support
• Privacy Policy

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Post Office Travel Card review

The Post Office Travel Card is a prepaid travel card you can load in cash or online, to switch to the currency you need for spending and withdrawals. It’s not linked to your regular bank account, and can be managed from your smartphone, for secure spending across 23 currencies.

Before you order a Post Office Travel Card check out this full review - we’ll look at what the card can do , how to order your card and how much it’ll cost .

And to help you compare we’ll also touch on Post Office Travel Card alternatives like Wise and Starling, which may offer cheaper and more flexible options for taking travel money abroad.

TL;DR - it's a solid prepaid card

• The card supports most major currencies for holidays, including Euros (Europe), Lira (Turkey) and UAE Dirhams (Dubai)
• Several top-up methods , with the option of doing so online or in-store
• Only convert what you want to spend; good for holiday budgeting

However, there are some downsides.

• There are better exchange rates available with other travel cards
• You'll get a worse exchange rate (a.k.a "buy-back rates") when converting leftover foreign currency to pounds

Find out more about the card on the Post Office website or click the button below to purchase a card. Order a card

Not sure yet? Continue reading to decide whether this is the right prepaid card for you.

What's in this guide?

What is the post office travel money card, how does it work.

• Fees & limits

How do I get a Post Office Travel Money Card?

What happens when the card expires, what are the alternatives.

The Post Office Travel Money Card is a prepaid card you can top up in cash or from your bank account, in any of 23 supported currencies.

Once you have funds on your card you can use it as you would a regular debit card, for contactless and mobile payments, and cash withdrawals. There’s no fee to spend currencies you hold on your card, although other transaction fees do apply depending on how you use the account.

Use your Post Office card to buy travel money before you head off on holiday, or top up as you go online.

As pictured, you can also manage, view and freeze your card in the Post Office app for security.

• Top up your card in cash at a Post Office or online by purchasing one of 23 different currencies
• If you choose to top up in GBP and convert later, you’ll be charged an administration fee of 1.5%, from a minimum of 3 GBP up to a maximum of 50 GBP
• Exchange rates are shown in the Post Office app, and may include a markup on the market exchange rate - but rates often improve if you top up more
• It’s free to spend currencies you hold. You can also spend unsupported currencies, but a foreign transaction fee of 3% will apply

It’s worth noting that the Post Office exchange rates are shown in the Post Office app before you convert your funds. They may include a markup, which is an extra fee added into the rate applied to switch to the currency you need.

Another thing worth noting is that the exchange rate gets better for higher top up amounts - meaning you’ll pay a smaller markup the more you add to your card.

Using a markup is pretty common but does make it tricky to see what you’re really paying for your foreign currency transactions.

Spending limits and card fees

Before you order a Post Office Travel Card it’s good to know a bit about the fees and limits that apply to card usage.

When you transact with your Post Office Travel Money Card, there are also fees to pay.

While these do vary slightly by currency, they’re roughly similar.

It’s easy to get your Post Office Travel Card online or in person by calling into a Post Office near you. Here’s what you’ll need to do.

• Head to the Post Office website
• Select "Order Your Card >"
• Top up in your preferred currency - there’s a minimum top up of 50 GBP, through to a maximum of 5,000 GBP
• Input personal details following the prompts
• Delivery of your card will take 2-3 days by post
• Head to your local Post Office branch
• Show a valid form of ID (driving licence, passport or EEA ID card)
• Apply in branch and load your card

The expiry date for your card will be printed on the back of the card - usually it’s valid for 3 years from the point you order it.

Once your card has expired you’ll pay a monthly inactivity fee of £2 per month if you don’t redeem your balance within 12 months of the card expiring. This fee continues until there’s no remaining balance, at which point your account will be closed.

If you’re not sure whether the Post Office Card is right for you, check out a few alternatives to see which gives you the best balance of cost and convenience.

The Wise card allows you to hold and exchange 50+ currencies, and spend in 170+ countries. It's a fully-fledged debit card, meaning it works at home just as well as it does abroad.

There’s no markup on the exchange rate, and they are super transparent about the fees (usually around 0.4% for foreign spending) they'll charge you.

Starling card

The Starling debit card is a good option for international spending as there are no foreign transaction fees and no ATM fees .

You can sign up entirely online for an account with no monthly fees which you can manage from your phone, with instant notifications and a whole range of banking features. Get a Starling Card

Frequently Asked Questions

Post Office is a trusted institution and will keep customer funds safe according to all applicable legal requirements.

When it comes to travel money, the Post Office works in partnership with First Rate Exchange Services, which is a registered business and holds a Money Services Business License in the UK.

You can hold up to 23 different currencies:

• Australian dollars
• Canadian dollars
• New Zealand dollars
• Croatian kuna
• Turkish lira
• South African rand
• Swiss francs
• Polish zloty
• Pounds sterling
• Chinese yuan
• Czech koruna
• Danish kroner
• Hong Kong dollars
• Hungarian forint
• Japanese yen
• Norwegian krone
• Saudi riyal
• Singapore dollar
• Swedish kronor

Practical Advice on Money in Russia

How to Keep Your Money - Cash, Travelers Cheques, Credit Cards in Russia

Security & In Case of Emergency - What to Do if You Lost Your Card, Money, or Travelers' Cheques in Russia

In case your credit card or traveler's cheques are stolen or lost you should call the issuer of the card or cheque to block it. Below we provide emergency phone numbers in Moscow. If everything you had is stolen you can ask somebody to make a money transfer for you (through Western Union for example) to the bank you choose. Otherwise you can go to your country's embassy and maybe they will help you. Anyway, not to get in big trouble try to store some amounts in cheques and cards and put them all in different places, so that if something is stolen you still have a backup.

Lost & Stolen Credit Cards Emergency Numbers: AMEX offices in Moscow: (095) 933-6636 (from 9.00 to 17.00), and in St. Petersburg (812) 329-6060 (from 9.00 till 17.00). Amex, Visa, MasterCard, Diners', JCB cards center in Moscow: (495) 956-3556 (24 hours a day).  

Average Prices in Russia

Where and how to change your money, money transfer services in russia.

Both Western Union and MoneyGram charge quite much for their services, so you may consider using other cheaper options . Normally, they take longer, but commission is much lower.

There's also a local money transfer system called  Contact .   They seem to have very low commission (2-3%), but we've never used their services and their website looks a bit dodgy. But if you decide to go ahead, you can make a transfer from your credit card to any bank account in Russia using their system ( http://www.contact-sys.com  ).

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• Help & Support

With the Post Office travel app you can manage your Travel Money Card, access your travel insurance policy and book holiday extras on the move.

Here you’ll find help topics for both the app and the services it brings together.

New-look travel app out now

Our revamped travel app’s out now. It makes buying, topping up and managing Travel Money Cards with up to 22 currencies a breeze. Buying and accessing Travel Insurance on the move effortless. And it puts holiday extras like airport hotels, lounge access and more at your fingertips. All with an improved user experience. Find out what’s changed below.

• Our new app

What's changing and why

Why are we changing the travel app.

Our original travel app was built on a platform that’s no longer able to scale to support the volume of users we experience. 

By building a new app, we can also keep up to date with the mobile technology our customers use, which the older platform can’t do.  

What are the benefits of the new app?

The new-look travel app offers improved performance across all devices, and a platform we can grow and improve continuously in the future. That means an experience that keeps getting better for its users. 

This update also makes sure our app remains current with mobile technologies and what they make possible.  

Updating to the new app

Why can’t i use the old travel app on my phone.

The old app will be switched off on 27 March 2024, so won’t work after this date.

Our improved travel app is available now. It supports any device running on iOS 13 or Android 8 operating systems and above.

If you have an older operating system, here’s what to do:

• Check if you can update to a newer version of your operating system in your phone’s settings
• If you can’t, you can still access your Travel Money Card via our website.

You can use the Travel Money Card website to:

• View your balance
• Top up your card
• Move money between currencies
• View transactions
• Activate a new card

These functions aren’t available on the website at the moment:

• View your PIN
• Freeze your card
• Find your nearest ATM
• Find your nearest Post Office branch
• Add card to Apple Pay
• Authorise online transactions

Can I use my old travel app login?

If you have the previous version of the travel app installed and update to the new version, your login details will remain the same. 

However, for security, you’ll need to reverify the email address you signed up with. You’ll also need to set up a new passcode and/or biometric login, which will involve confirming some personal details. 

Can I view my existing Travel Money Cards?

If you’ve already bought a Travel Money Card through the previous app or in a branch, you can link it to the new app and keep using it. Currencies you’ve loaded using the app will still be available in the new one.  

When can I update to the new travel app on my device?

We’re migrating users of the existing travel app first. If you’re one of them and your device has auto updates turned on, the new travel app should install to it automatically. If you’re a new user and have an iOS device, you can download our app from the App Store now . It will be available to download in app stores for Android devices once we’ve finished migrating existing users.

Travel Money Card in the new app

Are the same currencies available.

All currencies available in the previous version of the travel app can be topped up and swapped in the new and improved version. 

Can I buy new Travel Money Cards in the app?

You can still order new cards within the new version of the travel app. 

Can I add my Travel Money Card to Apple Pay?

Yes, you can add your Travel Money Cards to your Apple Pay account in the new app just as you could in the previous version. 

Can I add my Travel Money Card to Google Wallet?

Sorry, not just yet. The updated app won’t support Google Wallet at launch. But we’re working on it. 

Why can I only see my last 20 transactions?

You’ll see a summary of your last 20 transactions displayed on the Travel Money Card page. To see more, press the ‘View all’ button at the bottom of the screen to show all previous transactions. 

Can I upgrade to the new app while I’m abroad?

If your device is set to download from your UK app store, you should be able to download the new app while abroad. You’ll need access to Wi-Fi or mobile data. Please note, using mobile data abroad can come with high charges.

If you can’t download the app, you can register any Travel Money Cards you have with us in your online account instead. Then you can download the new app when you get home and link it to your account. Your cards and/or policies should then appear within it.

Register a Travel Money Card

Features in the works

Where is the atm finder.

We’ve removed the ATM finder feature from the new app for its initial launch. We want to make sure it provides the right experience before it goes live. 

Where is the branch finder?

The branch finder feature has been removed from the initial launch version of the new app. We want to make sure it provides the right experience before it goes live. 

Where is the currency converter?

We've removed the currency converter finder feature from the new app for its initial launch. We want to make sure it provides the right experience before it goes live. 

Can I download app on an iPad or Android tablet?

No, sorry. At launch the new travel app will only be available on smartphone devices, not tablets. 

Other app questions

Can i use biometric login.

The new travel app continues to support biometric login. If you use an iOS device, you can use Touch ID and Face ID to access it. On Android devices, you can log in using fingerprint authentication. 

Why does the app want to know my location?

Location data will be used when the ATM and branch finder features are added later.  

You’re free to decline location permissions, or withdraw these at any time, without restricting the use of any features in the launch version of the app. 

Will the travel app have Welsh language support like the Identity apps?

There are no plans for Welsh language to be added to the app currently. 

How can I request my personal data be deleted?

Please let us know using our general enquiries form .

Download the app

The Post Office travel app is free to download to both Apple and Android devices. Get it from your store of choice and start using it today. 

Post Office travel app

Download now from your device’s app store: 

Need more help with our travel products?

Travel money card help.

To read all Travel Money Card FAQs, manage your card online or contact us about using it: 

Visit our Travel Money Card support page

Holiday extras help

Get help with travel extras booked online through Post Office 

Visit our holiday extras support page

New Travel Money Cards

How can i order my card.

You can get hold on a Travel Money Card in three ways. Each is very simple. 

• In our travel app: order and store up to three Travel Money Cards in the Post Office travel app . Delivery will take 2-3 days 
• Online:  follow our application process  to order your card online. Your card will take 2-3 days to be delivered. Once it arrives you can link it to our travel app to manage on the go 
• In branch: simply  find a nearby Post Office branch  and pop in to get your Travel Money Card there. Please remember to take a valid passport, UK driving licence or a valid EEA card to obtain your card, and you can take it away the same day 

Please note, you must be a UK resident over the age of 18 to obtain a Travel Monday Card. 

Whichever way you choose to order your card, don't forget to activate it once it arrives. Full details of how to activate your card will be provided in your welcome letter, to which your card will be attached if it’s been sent in the post. 

How long will my card take to arrive?

Whether you order your card in the app or on our website, it will be delivered to your home address in two to three working days.  

If you need a card in a shorter time, please check with your local Post Office branch. Exchange rates vary between online and branch. 

Currency questions

What currencies can i load onto my card.

The Post Office Travel Money Card can be loaded with up to 22 currencies at any one time. Top up with one or a few, if that’s all you need, or with all currencies at the same time. 

You can top up funds in each currency’s wallet, or transfer funds between the different wallets, in our free travel app or online.  

We recommend topping up with the currency of the country you're travelling to, rather than in pounds sterling (GBP).  

The currencies available are:  

EUR – euro   USD – US dollar   AUD – Australian dollar   AED - UAE dirham   CAD – Canadian dollar   CHF – Swiss franc   CNY – Chinese yuan   CZK – Czech koruna   DKK – Danish krone   GBP – pound sterling   HKD – Hong Kong dollar   HUF – Hungarian forint   JPY – Japanese yen   NOK – Norwegian krone   NZD – New Zealand dollar   PLN – Polish zloty   SAR – Saudi riyal   SEK – Swedish Krona   SGD – Singapore dollar   THB – Thai baht   TRY – Turkish lira   ZAR – South African rand 

How do I top up my Travel Money Card?

There are a few ways you can top up your card – either in branch, online or in our travel app. 

In the app, just click ‘Cards’ in the navigation bar at the bottom. This will take you to your Travel Money Card summary page, where you can see all the cards you’ve linked.  

Tap ‘View card activity’ on the card you want to top up. This will take you to a screen for that specific card, showing all currencies you have loaded onto it.  

To quickly top up a currency that’s already loaded, click the plus (+) sign next to the currency and enter the amount you wish to top up (minimum amount £50).  

You can also select the plus (+) sign by ‘Top up’ and choose an amount to top up with before selecting which of the 22 currencies to apply the top-up to.  

Tap ‘Continue’ to see your order summary, where you can amend your order if needed or continue to payment.  

If it’s your first top up, you’ll need to enter your payment card details on the next screen (‘Payment card’). 

I have money left on my card. What do I do?

You have 4 options: 

• Leave the money on your card for your next holiday 
• Visit any Post Office branch and withdraw the balance over the counter in Sterling. There’s a daily withdrawal limit of £300 per day 
• Spend your money in the UK as normal. We’ll move the money to Sterling every time you pay for something. Anything you don’t spend stays in the currency you have on the card. No fees apply, we just use the day’s exchange rate 
• Call us to ask for a refund. Please note that you’ll get a better exchange rate by spending on your card or withdrawing cash from a Post Office branch 

Using and managing your card

What do i do if my card is lost or stolen.

You need to call us immediately on +44 (0) 20 7937 0280 . We’re here 24 hours a day.   

We’ll cancel your card and work out the best way to replace it. A fee may be charged if we need to courier a replacement card overseas. 

If you think you have misplaced your card and want peace of mind, you can freeze spend on your card using the Post Office travel app, available on the  App Store  and  Google Play . You can unfreeze just as easily if you find your card again. 

How do I get or change my PIN?

The easiest way to get your PIN is in the app. With it you can check your PIN wherever you are in the world. 

Alternatively, you can call our automated line on +44 (0)20 7937 0280 and select Option 1. Your change of PIN can only be done at UK ATMs that accept Mastercard and offer the PIN change facility.

Where can I use my card?

Your card is accepted at 2.1. million ATMs and in 36 million retail outlets around the world – wherever you see the Mastercard logo. 

Please remember if you use the card in a currency other than the 22, we offer you will be charged a 3% cross boarder fee. 

Can I withdraw money from ATMs?

Yes, you can. You can use any ATM that accepts Mastercard. Fees will apply for every cash withdrawal. These fees are detailed online or on your welcome letter.  

Please be aware some ATMs may also charge you and this should always be displayed on the ATM screen. We always recommend you withdraw cash in local currency and don’t choose to pay in Sterling or accept their currency conversion. 

How do I delete my account?

Please contact our customer support team if you’d like to delete your Post Office travel account. Call +44 (0)20 7937 0280 any time, 24/7. 

About travel insurance

Why is travel insurance important.

Travel insurance is an important purchase for anyone going abroad for their holidays. 

Even in relatively safe locations such as central Europe, a myriad of things can go wrong. Flights can be delayed. Airlines can lose your luggage. Thieves often operate in tourist areas. And you could eat something that disagrees with you anywhere in the world. 

We hope none of these events happen to you. But, if they do, you could be out of pocket – and with emergency medical problems it could be by tens or even hundreds of thousands of pounds. 

Travel insurance may be able to help protect you against some of this risk. It’s a way to insure travel for you, those travelling with you and your belongings. 

If your luggage is lost, holiday insurance may not be able to replace it, but the payout from a claim can help recover any costs that you have had to pay to get temporary alternatives. 

In particular, the medical cover outside of the EU offered by insurance is a necessity. 

Within the EU, meanwhile, you may think an Ehic, or its replacement the Ghic, can cover all your medical needs. This isn’t true. Some of the most expensive medical services, such as repatriation, aren’t covered by the Ehic or Ghic. They’re limited to health cover and won’t help with things like cancellation, loss or theft.  

Even if you’re staying in the UK for your break, having holiday insurance will provide cover for lost, damaged or stolen possessions such as baggage, and cancellation, cutting your trip short or delay to your trip in some circumstances. 

What does travel insurance cover?

Post Office Travel Insurance can cover you for a single trip of up to 365 days*, or multiple trips** in a single year, anywhere in the UK or abroad. We also offer backpacker cover> for a single trip of up to 18 months. 

The type and level of cover provided depends on the policy type and options you choose, but can include cover for cancellation, cutting your trip short and abandonment of your trip, emergency medical expenses, lost, stolen or damaged baggage, lost, stolen or damaged passports or personal money, personal accidents and liability, legal protection. 

Optional additional cover available includes Covid-19 Cover upgrade, Gadget Cover, Sport and Activities Cover (including golf), Trip Disruption Cover (including Terrorism), Natural Catastrophe and Air Space Disruption) and Excess Waiver, plus 31-, 45- or 60-day trip extensions (on Annual Multi-trip policies only). 

Winter Sports Cover is compulsory for winter sports trips and Cruise Cover is compulsory if you’re going on a cruise. It’s important to check the different travel insurances available, and their various options and add-ons, to ensure you’ll be sufficiently covered for your trip and all you’ll do on it. 

* For Economy, Standard and Premier policies, the Singe trip policy will cover you for one trip up to: 

365 days for persons aged up to and including age 70 

90 days for persons aged between 71 and 75 

31 days for persons aged between 76 and above 

**For Economy, Standard and Premier policies under Annual Multi-trip policy although you can take as many trips as you want within the policy year, there is a maximum duration for each individual trip. This limit varies depending on the cover level chosen and will be 17 or 31 days. On some policies the limit can be extended to 31, 45 or 60 days for an additional premium.  

> Backpacker policies only available on the Economy level of cover 

Emergencies and claims

I’m on my trip and need emergency medical assistance. what should i do.

Call our emergency medical assistance line any time, 24/7.  

0208 865 3074 

How do I make claim on my travel insurance?

For non-emergency claims, the quickest and easiest way to submit a claim is online. 

There’s no need to send or wait for documents in the post. Just upload them instead. And you can save your progress if you don’t have all the information you need, then return to complete your claim later. 

For some claims you could get an instant decision. 

Visit our claims page 

Manage your policy and options

How do i renew or cancel the renewal of my travel insurance policy.

When you buy an annual multi-trip policy, it can be renewed automatically or manually. Or, if you prefer it doesn’t renew, you can turn off the auto-renewal.  

Whatever your choice, we’ll write to you around 28 days before the date your current policy is due to end. We’ll detail any changes we’ll make should you wish to renew the policy and give you a quote for the next year’s cover. 

Automatic renewal:  when you buy a multi-trip policy, it will be set up to automatically renew at the end of its term. If you want to opt out of this renewal, you can do so when making your purchase or at any time during the policy. Equally, if you don’t select auto renewal upfront you can turn it on later by calling our contact centre. 

Manual renewal:  if you’ve opted out of auto renewal, you can opt in manually later, such as when we send your renewal reminder or by calling our contact centre to set this up. It’s easy to renew through your online account or by calling our contact centre. If you miss the renewal date, you can still take out a new policy later. You’ll need to start a new quote, as the renewal quote is only valid until your current policy’s expiry date. This may also mean a gap in your cover until the new policy starts. 

Turning off auto-renewal:  if your existing policy is set to renew automatically but you change your mind later, simply turn it off at any point during the policy’s life, either in the app, in your online account or by calling our contact centre team.  

If you’re within the last 8 days of your policy, you’ll need to call our contact centre to do so. The later you do this the greater the chance a renewal payment will be taken by the bank. If this happens before your renewal cancellation is processed, we’ll make sure your payment is refunded. 

My policy includes flight delay assistance. How do I register a flight?

If you bought a Post Office Travel Insurance policy with our Premier level of cover, which includes flight delay assistance , you should have received an email from us with details of how to register for this service. 

If you can’t find the email or you arranged your policy in a Post Office branch or don't have an email address, all the information you need will be in your policy confirmation pack. You can only register your flight via the special link provided to you.  

• Read all travel insurance FAQs

How can I claim my account balance?

Your POca account is now closed and you should have received a letter notifying you of the date your account closed. From that date you will no longer be able to access your account either in branches or via ATMs. 

Until the 30th November you (or third parties) can access balances on closed accounts by completing and returning either an account closure form P6703 or a third party closure form P6702 via your local branch. The form provides the option to transfer your balance to a bank or building society account or you can choose to have a cheque sent to you.  If you have been moved to the imovo voucher service and do not have an account to transfer your balance into, you can speak to the POca contact centre on 03457 22 33 44 and they will be able to discuss other options that are available to you.  

From 1 December 2022 Post Office Limited will no longer offer any services relating to Post Office card account and closed accounts will be managed by J. P. Morgan Europe Limited.  A new customer service helpline will be provided from this date and full details of how to contact J.P.Morgan Europe Limited from 1 December will be provided on this page nearer the time.

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