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Sunwing Airlines Customer Service & Help

When traveling with Sunwing Airlines, you can expect excellent customer service and support throughout your journey. Whether you need assistance with flight information, reservations, lost or damaged luggage, customer relations, or the frequent flyer program, Sunwing Airlines has you covered. To make your travel experience even more convenient, be sure to download the Sunwing Airlines mobile app if available.

Contact Information

• Website: https://www.sunwing.ca
• Phone: +1 877 786 9464

Help, Tips, & Info on Airlines and Flying

Beyond the customer service info provided here for Sunwing airlines (WG) , we have much more information to help guide you on your air travel:

• Get a comprehensive overview of the world’s airlines , where you can also drill down and see info on specific airlines.
• To understand the inner workings of WG, read about the corporate structure and Sunwing Airlines's operations .
• Details on WG Sunwing baggage fees and restrictions can be found here.
• Track and status any Sunwing Airlines flights and avoid unexpected delays or flight cancellations.
• Should you be considering flying on Sunwing with your pet, consider these restrictions so you’ll be best prepared.
• Use a third party (or iFly) when doing your flight research. To get the cheapest flights on Sunwing Airlines , you’ll need to see various sources as each can vary considerably.
• If you have a question about Sunwing 's check-in process , you can ask an agent at the ticketing counter.
• Want to know what it's going to take and cost to change your flight ticket with WG airlines ? Look no further.

For more details about this airline, including baggage policies, pet policies, and other information, check out the Sunwing Airlines Guide .

Get Sunwing real-time status info here .

Keep in mind that this information can change at any time, so it is best to check with the official airline website for the most accurate and up-to-date information.

Find more help here for your journey through the airport

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Sunwing Launches Enhanced Agent Portal

April 4, 2022

Sunwing is launching its enhanced agent portal as part of an ongoing commitment to providing a frictionless digital experience for travel agents. Agents booking their customers’ vacations to popular sun destinations with Sunwing can enjoy the added convenience of improved features and new tools on  www.Sunwingagents.ca .

The new agent portal includes new features and updates to existing features that are critical to the booking experience, and will improve how agents interact with the portal. With convenient self-serve options available 24/7 and an intuitive design, agents can navigate the portal with ease and enjoy unlimited access to a suite of marketing tools, key information and resources, along with several new features and valuable tools designed to help agents increase their knowledge and save time, including:

• Agent tools: Agents can stay in-the-know with information on current Sunwing promotions, view on-demand webinars, customizable flyers and more
• Agent STAR rewards program: Agents can easily sign up for a STAR Card to start earning points for all qualifying bookings and manage redemption of STAR Points for cash
• Destination entry travel requirements: Agents will have up-to-date information on entry requirements for all Sunwing destinations
• Agent FAQs: Helpful agent information and answers to commonly asked questions will be provided for additional support

Sunwing’s Manage my bookings feature will now allow agents to perform self-serve transactions including adding payments and travel insurance, in addition to making changes to bookings, accessing and printing e-docs, selecting and upgrading seats, booking excursions and more.

Plus, agents booking group travel will enjoy easy access to the Group Sales Resource Centre and its services such as creating instant group quotes, with destination information on wedding planning services, group rewards and our hotel recommendations by group type readily available.

Andrew Dawson, president of tour operations for Sunwing, explained that: “Following the culmination of several months of hard work and dedication by the Sunwing team, we’re thrilled the new and improved www.Sunwingagents.ca portal is now live, providing more opportunities for our agency partners to book their customers’ dream vacations with Sunwing.”

Dawson continued: “As a vital resource for travel bookings, agents can take advantage of our innovative features and access valuable information that will arm them with the tools they need to address customer inquiries and secure more sales. We’re also pleased to offer agents an exciting contest opportunity to help them engage with and become accustomed to the new platform while earning covetable STAR points that convert into cash.”

For the month of April, agents will have even more opportunities to earn STAR Agent Rewards Points with Sunwing’s One Million STAR Points Contest. Agents registered with the STAR Rewards Program, as well as those who register at www.Sunwingagents.ca in April, can increase their chances of winning one of 10 weekly 25,000 STAR Points prizes that can be redeemed for cash, simply by logging in and interacting with the portal. Chances of winning points increases the more you log in and interact with various elements of the platform.

WestJet & IAM reach tentative bargaining agreement

A new cruise terminal is coming to Port Canaveral

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3 replies to this topic

Working from home can mean anything... LOL. I always book directly with the tour operator site but I actually booked my last trip (3 weeks ago - Suwning) through their chat feature and was connected with a live Travel Agent. Not sure where she was but had great service as she found the package I wanted (at lower price) which was not on their site.

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Sunwing Travel Agents - Punta Cana Forum

• Caribbean    
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• Punta Cana    

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3 replies to this topic

Working from home can mean anything... LOL. I always book directly with the tour operator site but I actually booked my last trip (3 weeks ago - Suwning) through their chat feature and was connected with a live Travel Agent. Not sure where she was but had great service as she found the package I wanted (at lower price) which was not on their site.

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Sunwing customer promised refund, but refuses to sign ‘release form’

W hen Marie Shields arrived at Vancouver International Airport to fly to Cancun, she says she thought it would be the beginning of a great vacation.

Instead, the B.C. resident says she was left scrambling. Earlier this year, Shields had booked a Sunwing Vacations package. However, at the time of departure, Shields says she was told she wasn’t on the flight manifest.

“I thought I was going to go to the airport, get on a plane, and have a nice relaxing flight,” Shields told Consumer Matters . “I was so anxious."

Shields says there wasn’t a staff representative at the Sunwing YVR counter. Despite calling the Sunwing helpline, Shields says the issue wasn’t getting resolved.

To avoid missing her flight, she decided to purchase another ticket for $530. “I will buy a seat. I am going,” said Shields.

Video: Consumer Matters: Probe seeks accountability in holiday travel chaos

When Shields returned home and submitted a claim requesting a refund for the additional ticket, she says Sunwing apologized for the error and agreed to the refund.

However, before proceeding with the refund process, Sunwing requested Shields sign a “release form” which included a strict confidentiality clause.

The clause would prevent Shields from sharing her recent Sunwing Vacations experience with anyone, including all media.

Shields refused to sign the form. “I thought it was intimidating, but they chose the wrong person to try and intimidate,” she said.

John Gradek, a lecturer at McGill University’s aviation management program, told Consumer Matters Sunwing’s request to Shields is a bully tactic.

“This is intimidation on the part of the carrier. They don't want to share the bad news that they screwed up,” Gradek said.

Consumer Matters reached out to Sunwing on Shields' behalf. Within days, the vacation provider reached out to Shields apologizing and agreeing to process her refund irrespective of whether or not she signed the release form.

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Sunwing also offered her a $150 travel voucher for future use.

“It is standard practice for vacation providers to request a signed release form for compensation or refunds issued to customers, as it outlines the mutual understanding and acknowledgment of the transaction and that a positive resolution was reached," Sunwing said in part in a statement to Consumer Matters.

Air passenger rights advocates say there is no such practice.

“It is egregious for an airline to ask for a gag order in exchange for a refund that was clearly owed to the passenger. The airline had absolutely no right whatsoever to demand anything in return other than acknowledgment the payment has been made,” said Air Passenger Rights president Gabor Lukács.

“Passengers have to say the magic word – no."

Lukács recommends anyone in a similar situation contact their credit card company and request a chargeback or take the airline to the BC Civil Resolution Tribunal.

The Canadian Transportation Agency told Consumer Matters it received 43,549 air travel complaints last fiscal year between April 2023 and March 2024.

There were 2,133 made against Sunwing.

Things To Do In Moscow

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1. Red Square

0 km from city center 1 out of 16 Things To Do in Moscow

The Red Square is the most popular city plaza in Moscow. It is the location of various popular tourist attractions, such as the Kremlin, St. Basil's Cathedral, Lenin's Mausoleum, State Historical Museum, GUM shopping mall and the Kazan Cathedral.

2. St. Basil's Cathedral

1 km from city center 2 out of 16 Things To Do in Moscow

The cathedral is an absolutely stunning piece of architecture. It is painted in unique and unusual colours and is Moscow's most popular tourist attraction.

3. Moscow Kremlin

0 km from city center 3 out of 16 Things To Do in Moscow

The Moscow Kremlin is a huge architectural complex. The complex contains palaces, cathedrals, towers and is fortified by the Kremlin Wall.

4. State Tretyakov Gallery

2 km from city center 4 out of 16 Things To Do in Moscow

An art gallery which started from the personal collection of a merchant and today houses more than 130,000 pieces of artwork throughout the history of Russia.

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0 km from city center 5 out of 16 Things To Do in Moscow

One of the world's oldest and most popular metro systems. It's stations are of historic importance, as their architecture was extremely elaborate and used to advance the communist superiority.

6. Bolshoi Theatre

0 km from city center 6 out of 16 Things To Do in Moscow

A historic theatre of ballet and opera and the second largest opera house in all of Europe. It is also renowned for it's classical Russian architecture.

7. Kolomenskoye

10 km from city center 7 out of 16 Things To Do in Moscow

A beautiful and sprawling estate, which today serves as an open air museum of wooden architecture.

8. The Armoury

1 km from city center 8 out of 16 Things To Do in Moscow

Located to the south of the Kremlin complex, the Armoury is one of Moscow's oldest museums and displays jewellery, state regalia and weaponry.

9. Gorky Park

3 km from city center 9 out of 16 Things To Do in Moscow

Gorky Park is a hugely popular public park, sprawling across 300 acres along the Moskva river.

10. Pushkin Museum

1 km from city center 10 out of 16 Things To Do in Moscow

The largest showcase of European arts in Russia, having a sizeable fine arts and archaeological collection.

11. Sparrow Hills

7 km from city center 11 out of 16 Things To Do in Moscow

Situated on the right bank of the Moskva river, Sparrow Hills provide a great vantage point of the entire city.

12. Tsaritsyno

17 km from city center 12 out of 16 Things To Do in Moscow

Tsaritsyno is home to the Historical Architectural Art and Landscape Museum-Reserve Tsaritsyno. It has several exhibitions on buildings from the late 18th century.

13. State Historical Museum

0 km from city center 13 out of 16 Things To Do in Moscow

The museum houses an enormous collection of items and artefacts from the days of the pre-historic tribes of the region to the Russia of today.

14. Alexander Garden

0 km from city center 14 out of 16 Things To Do in Moscow

The Alexander Garden is one of the most crowded parks in Moscow, adorned with many monuments and attractions, and is truly a spectacular and calm oasis in the big bustling city.

0 km from city center 15 out of 16 Things To Do in Moscow

GUM is the most popular shopping space in all of Moscow. Extending along the eastern side of the Red Square, it has been the premier shopping arcade of Moscow since the 19th century.

16. Muzeon Park of Arts (Fallen Monument Park)

2 km from city center 16 out of 16 Things To Do in Moscow

The park has become the largest open air museum of sculptures in Russia and is a fascinating example of how the political scenery suddenly changed in Russia.

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