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Accor introduces HERA – a new loyalty and rewards program for travel advisors 

The new and enriched program provides access to 270+ accor and ennismore hotels and resorts across 11 remarkable luxury and luxury lifestyle brands including orient express, raffles, fairmont, sofitel, sls, delano and more .

PARIS - Accor , a world-leading hospitality group, today announced the launch of HERA, Accor Travel Advisor Program – a new worldwide loyalty and rewards program exclusively for travel advisors. Available now at HERA.Accor.com , the new program includes more brands, more features, and more capabilities as well as an enhanced digital experience with easy and efficient online tools for booking, tracking and reviewing activity.  

Other key features of HERA include informative and educational resources on Accor’s participating luxury and luxury lifestyle brands and hotels – including those sitting within the global lifestyle collective Ennismore. The new program generously rewards travel advisors for bookings while allowing them to increase their productivity, performance, and client satisfaction.   

  “We are beyond excited to introduce HERA, a competitive and differentiated program that delivers the capabilities, personalization and rewards that the travel advisor community both needs and wants,” said Pascal Visintainer, Senior Vice President Global Sales, Luxury & Lifestyle, Accor. “Our aim is to inspire loyalty among leading travel professionals, by equipping them with all the resources they need to seamlessly create bespoke luxury travel experiences for their clients and granting them valuable Reward Points to use freely on their own time. With easy-to-use tools for travel planning, an efficient booking system, and plentiful rewards, we are confident that HERA, and therefore participating hotels sitting within Accor’s Luxury & Lifestyle division, will be a top choice of travel advisors around the globe.”  

HERA takes Accor’s ability to support and recognize travel agents up a notch and replaces the Group’s former Famous Agents program, with all previous travel advisor data, history, and Reward Points seamlessly migrated to the new platform. Using their personalized HERA member ID, travel advisors will earn Reward Points with each room night booked. Reward Points are easy to accumulate across a wide variety of booking channels - all Accor booking channels, GDS and hotel direct - with each advisor’s activity and history tracked in the My Points/My Bookings section of the HERA website.

Travel advisors can redeem their points year-round, for their own travel bookings or for shopping purchases through a dedicated online mall.   

 Some of the exclusive features of HERA include:  

• Access to 270+ luxury and lifestyle hotels and resorts across 11 prestigious brands, including Orient Express , Raffles , Fairmont, Sofitel , Sofitel Legend , Emblems Collection , Banyan Tree , Faena, and Ennismore’s SLS , SO / and Delano .     
• Complete booking history of a HERA advisor’s reservations made for their clients in eligible Accor and Ennismore branded hotels and resorts  
• Enriched hotel feature pages and informative fact sheets (i.e. Suites plan)  
• Bespoke booking confirmations for easy delivery to clients  
• A dedicated email [email protected] and helpdesk team for travel advisor support  
• Direct onsite contact details for hotel-level staff including HERA Champions  

To enroll in Hera, accredited travel advisors are invited to visit HERA.Accor.com  

ABOUT ACCOR  

Accor is a world leading hospitality group offering experiences across more than 110 countries in 5,600 properties, 10,000 food & beverage venues, wellness facilities or flexible workspaces. The Group has one of the industry’s most diverse hospitality ecosystems, encompassing more than 45 hotel brands from luxury to economy, as well as Lifestyle with Ennismore. Accor is committed to taking positive action in terms of business ethics & integrity, responsible tourism, sustainable development, community outreach, and diversity & inclusion.  Founded in 1967, Accor SA is headquartered in France and publicly listed on Euronext Paris (ISIN code: FR0000120404) and on the OTC Market (Ticker: ACCYY) in the United States. For more information, please visit www. group.accor.com or follow us on X ,  Facebook ,  LinkedIn, Instagram and TikTok .   

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Accor introduces HERA – a new loyalty and rewards programme for travel advisors

Accor has launched HERA, Accor Travel Advisor Program – a new worldwide loyalty and rewards program exclusively for travel advisors. Available now at HERA.Accor.com, the new program includes more brands, more features, and more capabilities as well as an enhanced digital experience with easy and efficient online tools for booking, tracking and reviewing activity.

Other key features of HERA include informative and educational resources on Accor’s participating luxury and luxury lifestyle brands and hotels – including those sitting within the global lifestyle collective Ennismore. The new program generously rewards travel advisors for bookings while allowing them to increase their productivity, performance, and client satisfaction.

“We are beyond excited to introduce HERA, a competitive and differentiated program that delivers the capabilities, personalization and rewards that the travel advisor community both needs and wants,” said Pascal Visintainer, Senior Vice President Global Sales, Luxury and Lifestyle, Accor. “Our aim is to inspire loyalty among leading travel professionals, by equipping them with all the resources they need to seamlessly create bespoke luxury travel experiences for their clients and granting them valuable Reward Points to use freely on their own time. With easy-to-use tools for travel planning, an efficient booking system, and plentiful rewards, we are confident that HERA, and therefore participating hotels sitting within Accor’s Luxury and Lifestyle division, will be a top choice of travel advisors around the globe.”

HERA takes Accor’s ability to support and recognize travel agents up a notch and replaces the Group’s former Famous Agents program, with all previous travel advisor data, history, and Reward Points seamlessly migrated to the new platform. Using their personalised HERA member ID, travel advisors will earn Reward Points with each room night booked. Reward Points are easy to accumulate across a wide variety of booking channels – all Accor booking channels, GDS and hotel direct – with each advisor’s activity and history tracked in the My Points/My Bookings section of the HERA website.

Travel advisors can redeem their points year-round, for their own travel bookings or for shopping purchases through a dedicated online mall.

Some of the exclusive features of HERA include:

• Access to 270+ luxury and lifestyle hotels and resorts across 11 prestigious brands, including Orient Express, Raffles, Fairmont, Sofitel, Sofitel Legend, Emblems Collection, Banyan Tree, Faena, and Ennismore’s SLS, SO/ and Delano.
• Complete booking history of a HERA advisor’s reservations made for their clients in eligible Accor and Ennismore branded hotels and resorts
• Enriched hotel feature pages and informative fact sheets (i.e. Suites plan)
• Bespoke booking confirmations for easy delivery to clients
• A dedicated email [email protected] and helpdesk team for travel advisor support
• Direct onsite contact details for hotel-level staff including HERA Champions

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• Chidozie Uzoezie
• 12 hours ago

Accor Launches New Rewards Program for Travel Advisors

Accor has launched HERA, Accor Travel Advisor Program – a new worldwide loyalty and rewards program exclusively for travel advisors.

Available now at  HERA.Accor.com , the new program includes more brands, more features, and more capabilities as well as an enhanced digital experience with easy and efficient online tools for booking, tracking and reviewing activity. 

Other key features of HERA include informative and educational resources on Accor’s participating luxury and luxury lifestyle brands and hotels – including those sitting within the global lifestyle collective Ennismore. The new program generously rewards travel advisors for bookings while allowing them to increase their productivity, performance, and client satisfaction.  

HERA takes Accor’s ability to support and recognize travel agents up a notch and replaces the Group’s former Famous Agents program, with all previous travel advisor data, history, and Reward Points seamlessly migrated to the new platform. Using their personalized HERA member ID, travel advisors will earn Reward Points with each room night booked.

Reward Points are easy to accumulate across a wide variety of booking channels - all Accor booking channels, GDS and hotel direct - with each advisor’s activity and history tracked in the My Points/My Bookings section of the HERA website.

Travel advisors can redeem their points year-round, for their own travel bookings or for shopping purchases through a dedicated online mall.  

Some of the exclusive features of HERA include:   

Access to 270+ luxury and lifestyle hotels and resorts across 11 prestigious brands, including Orient Express, Raffles, Fairmont, Sofitel, Sofitel Legend, Emblems Collection, Banyan Tree, Faena, and Ennismore’s SLS, SO/ and Delano.   

Complete booking history of a HERA advisor’s reservations made for their clients in eligible Accor and Ennismore branded hotels and resorts 

Enriched hotel feature pages and informative fact sheets (i.e. Suites plan) 

Bespoke booking confirmations for easy delivery to clients 

A dedicated email [email protected] and helpdesk team for travel advisor support 

Direct onsite contact details for hotel-level staff including HERA Champions 

To enroll in Hera, accredited travel advisors are invited to visit  HERA.Accor.com

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Can accor travel agent rates really save you money on your hotel booking.

Post originally Published November 11, 2016 || Last Updated April 10, 2020

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Stay at Accor properties for less! The company is offering Travel Advisors the “Members’ Rate”, a discounted rate for members of the ALL loyalty programme.

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• __vacancyopjusttionswidget.opt-Job Schedule__ Full-Time
• __vacancyopjusttionswidget.opt-Job Type__ Permanent
• __vacancyopjusttionswidget.opt-Brands__ FAIRMONT
• __vacancyopjusttionswidget.opt-Job Category__ Rooms

__jobinformationwidget.freetext.LocationText__

Vancouver, Canada

__jobinformationwidget.freetext.ExternalReference__

Central Services Manager

Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance.  In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home.

Want to be part of a team that is passionate about delivering luxury service and memorable experiences?  The ideal candidate is driven, has a keen eye for detail, is a strong communicator and is calm under pressure and able to thrive in an ever-changing fast-paced, luxury hotel environment.  Previous leadership experience in a city hotel setting is required. 

Our Culture & Benefits: 

• An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do 
• The opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming place 
• The opportunity to live, work and play across the world through our employee travel and internal transfer programs 
• A competitive salary starting at $63,000 with annual compensation reviews based on market, performance, and capabilities 
• Complimentary meal through our Colleague Dining Program 
• Complimentary dry-cleaning of business attire  
• Complimentary hotel stay with breakfast for two through our BE OUR GUEST program 
• Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide 
• The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939 
• Free learning programs through our Academies and discounted eCornell courses 
• Ability to make a difference through our Corporate Social Responsibility activities,
• Annual paid vacation, sick leave, up to statutory holidays and birthday leave 
• A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits  
• A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP) 
• A monthly travel reimbursement for TransLink monthly passes 

What you will be doing:

• Responsible for the smooth operation of the Central Services department while maintaining close relationships and communication with Housekeeping, Front Office, Sales, Revenue Management, Conference Services, Engineering and F&B
• Drive Enhanced Central Service culture, ensuring that Central Service team is able to answer guest enquiries and meet guest needs without having to forward the call.
• Ensure Royal Service Manager is utilized to its fullest capabilities and provide training where required to other departments to ensure compliance to all standards
• Analyze reports in Royal Service Manager and proactively flag negative trends to service excellence committee to drive increased guest satisfaction
• Handle guest concerns and react quickly, logging and notifying proper areas and ensuring effective, meaningful follow-up
• Embrace the role of Royal Service Manager champion on property, and be the point of contact for the Accor Property Systems team.
• Full understanding of the Loyalty Program, benefits, redemptions, policies etc. as it relates to Reservations and champion the training and learning of Teams in this area.
• Work closely with Director, Sales & Marketing and the Revenue Management Team using Revenue Management philosophies to maximize top line revenue. Attend Revmax meetings
• Liaise with Revenue Management Team daily to ensure rate integrity and hotel inventory is accurate and balanced
• Coordinates with Rooms Department Heads to maximize inventory levels during high occupancy/sold out nights
• Consistent communication with GRC: including updating of hotel information via Sellweb, submitting in-Touch updates, rectifying booking errors as needed and ensure guest satisfaction and reservation standards compliance.
• Research, audit and process travel agent commission requests
• Manage and coordinate all group and individual reservations. Oversee Groupmax submission and group wash
• Review arrival reports and VIPS's to ensure all special requirements are met
• Oversee daily administrative tasks such as amenity orders, welcome cards and reports
• Review and ensure that reservation details and blocking is in line with group resumes and ensure overall guest satisfaction is maximized
• Monitor group cutoff dates
• Have a complete knowledge of the hotel’s emergency procedures; work with Safety & Security Manager to ensure all emergency systems are up-to-date and team is fully trained to execute emergency procedures
• Oversee radio systems and communication. Work with BC communications to solve any challenges
• Ensure effective utilization and productivity of all staff through planning, hiring, scheduling and adhering to budget / forecast parameters
• Develop, implement and maintain SOP’s related to Central Services
• Create and maintain a Heartist approach within the department to ensure both an internal and external luxury guest experience of I feel welcome, I feel heart warmed, I feel incredible and I belong
• Conduct and participate in monthly communication meetings.
• Conduct performance reviews and provide regular feedback to employees
• Perform any and all other tasks which are assigned Assist in all areas of the rooms division as required
• Consistently offers professional, engaging and friendly service
• Other duties as assigned.

Your experience and skills include:

• 5 years experience in a similar role required
• Experience in developing & implementing Standard Operating Procedures.
• Proven track record of managing teams
• International experience in Luxury Hotels is preferred
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline preferred
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively  as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to): 

• Constant standing and walking throughout shift 
• Frequent lifting and carrying up to 30 lbs
• Frequent kneeling, pushing and pulling
• Frequent ascending or descending ladders, stairs and ramps
• Proven ability to carry three entrée plates or more at one time

Visa Requirements : Must be legally eligible to work in Canada.  The hotel is unable to assist candidates in obtaining Canadian work authorization.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit   https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS

Discover a world where life pulses with passion

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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