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Corporate Travel Management Limited

Au000000ctd3, leisure & recreation.

• Corporate Travel Management : 2022 Sustainability Report

Sustainability

Sustainability Report

Driving sustainability throughout our business

Corporate Travel Management Limited ('CTM' or 'the Company') presents its FY22 Sustainability Report which provides an update on progress during the year and plans for FY23. CTM continues to work towards improving oversight and management of sustainability issues and risks over the long term.

CTM's Sustainability Strategy continued to evolve in FY22 but not at the speed the Board would have liked, with the prioritisation of shorter-term issues required to manage the disruptive impacts of COVID-19 and the challenges created from the rapid recovery in demand in the fourth quarter.

CTM appointed a Global Head of ESG and Sustainability to oversee ESG in May 2022 who will review and oversee execution of our global Sustainability Strategy with the support of the Board and the senior leadership team globally. In FY23, we will focus on better defining sustainability materiality, including a deeper understanding of key stakeholders' perspectives and development of a relevant data set to assist monitor the execution of our Sustainability Strategy into the future.

In FY22, we measured our Scope 1, 2 and Scope 3, Category 6 - Employee Travel GHG emissions, allowing us to better understand its carbon footprint. In FY23, we will develop Scope 1 and 2 GHG emission targets and further define and measure our Scope 3 GHG emissions that are material to the business.

Our Sustainability Strategy has four key pillars - Governance, Planet, People and Prosperity. The following report provides an update on FY22 achievements and developments, and an outlook for FY23 under these four pillars.

Looking further ahead, our longer-term success is dependent on meeting the expectations of our key stakeholders including our people, clients, suppliers, industry partners, shareholders, investors and financiers. In FY23, we want to deepen our understanding of our stakeholder expectations and adjust our Sustainability Strategy to reflect priorities.

By combining innovative thinking with long-term planning and collaboration, we are confident that we can balance economic drivers with environmental, social and governance sustainability initiatives for the benefit of all our stakeholders.

We have drawn on the following resources to guide us in our sustainability journey:

2022 REPORT ANNUAL | MANAGEMENT TRAVEL CORPORATE

Our Purpose

Established in 1994, CTM's clear purpose has remained unchanged; that is to continue to deliver an enhanced value proposition to our clients and their corporate travellers.

CTM's culture is founded on the principle of empowering its people through good processes coupled with excellent training. Our commitment to deliver a strong return on investment to clients is underpinned by intuitive industry-leading technology and highly personalised service. The sustainability performance we deliver within CTM is inextricably linked to our vision, mission and values, summarised below.

Our purpose is to be recognised as the global leader in travel management solutions, an innovative and inspiring company of choice for our stakeholders which improves customer experience and brings positive change.

To be recognised as the global leader in travel management solutions - an entrepreneurial, innovative and inspiring company of choice for employees, customers, partners and shareholders.

To be travel management leaders in all regions in which we operate, using innovative technology to improve the customer experience and bring positive change to the market.

Empowered to

The power to make the right decision to achieve great results

CORPORATE TRAVEL MANAGEMENT | ANNUAL REPORT 2022

This is an excerpt of the original content. To continue reading it, access the original document here .

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CTM - Corporate Travel Management Ltd. published this content on 26 October 2022 and is solely responsible for the information contained therein. Distributed by Public , unedited and unaltered, on 26 October 2022 02:17:07 UTC .

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Sustainability in business travel: report.

Few people will have missed the growing prominence of the climate debate. Business travel is of course a contributor and driving more sustainable travel can have an important impact on both the planet and business.

This independent Corporate Travel Sustainability research report explores the trends, opinions and approaches to tackling this- and the positive impact of doing so.

Surveying 2,450 corporate travel decision makers and 2,000 corporate travelers across 12 EMEA countries, the report covers:

• Why sustainability is on the agenda for corporate travel decision-makers.
• How business travelers think about sustainable travel at home and work
• What business value can be gained from a sustainable business travel policy
• Which barriers need to be overcome and which incentives help drive progress towards sustainable practices

Packed full of interesting stats and analysis, it’s a great way to benchmark your approach to sustainability and learn about how you can make progress.

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The EU's corporate sustainability reporting directive (CSRD): What travel managers need to know

With net-zero targets looming, the European Union (EU) has decided that a tougher approach was needed to drive change. The result is the introduction of the EU Corporate Sustainability Reporting Directive (CSRD). While these regulations have been around for a year already, the first reports in line with these sustainability reporting standards will be due in 2025 for companies with financial years ending 31st December 2024. 

The approach changes how businesses report on their sustainability efforts, including those affecting business travel. For travel managers who have responsibility for a European travel programme, it makes sustainability reporting a must-do, not a nice-to-have.

What is the CSRD?

The CSRD EU directive wants to ensure that large EU companies are more open about their sustainability information and efforts. It's building on what the Non-Financial Reporting Directive (NFRD) started. It’s no longer a directive, but a requirement, and is part of the European Green Deal's goal to cut greenhouse gas emissions by at least 55% by 2030.

Under the CSRD, companies must set emissions targets and report on sustainability metrics such as emissions, water usage, and waste management. They must also share information on social issues like how they treat employees, diversity policies, human rights commitments, and their efforts against corruption, bribery, and diversity in their company boards. So, it's not just about being environmentally friendly; it's also about more inclusive decision-making.

Does my company have to comply to CSRD?

• Companies already complying with NFRD must transition by 1st  January 2024 and submit their first CSRD reports in 2025.
• Large companies not previously subject to NFRD will have to start following the CSRD requirements from 1st January 2025.
• Listed SMEs have until 1st January 2026 to get on board.

Non-EU companies with significant operations within in the EU are subject to CSRD.

In regard to business travel specifically, complying companies will have to state their business travel emissions and submit their targets for business travel for 2025, 2030 and 2050.

Why should travel managers care about the CSRD?

Under CSRD, companies must report 'Scope 3 emissions'. They cover emissions that are mostly beyond a company's direct control but can significantly impact their carbon footprint; consider emissions from flights, hotel stays, and rental cars. Companies with fewer than 750 employees get a pass on reporting Scope 3 emissions for the first year.

This shift means travel managers will need clear sustainability data on business travel, and ensure corporate travel policies align with the organisation's broader goals.

“CSRD isn't changing anything in terms of the reporting itself,” says Glenn Thorsen, Global Sustainability Lead - FCM Consulting. “It's mostly the fact that more companies are now legally required to report on their emissions, and most importantly, that Scope 3 is now also mandatory, and not voluntary as it has been in the past.” 

Supply chains will also be scrutinised, due to not only environmental reporting, but the social element of CSRD. Travel managers will have easier access to information around human rights and how workers are treated, which can help them reduce the risk of supporting suppliers with poor environmental or ethical records.

Are there any other environmental, social, and corporate governance (ESG) regulations companies need to keep an eye on?

While none impact company travel policies and programmes as much as CSRD, the EU has introduced many laws and directives to accelerate change.

These include legislation to stop ‘greenwashing’ and misleading claims about a company’s sustainability efforts, and the Corporate Sustainability Due Diligence Directive which puts more onus on supply chains to truly be adhering to human rights and environmental claims. This article from BTN explains more about regulation affecting EU travel businesses.

How can travel managers take steps to onboard CSRD?

To make sure you're on the right side of the CSRD, here's a checklist for travel managers: 

• Team up with your CSR/ESG colleagues to understand what data is needed.
• Figure out where your data collection might have gaps and work on filling them.
• Check if your current travel providers can help with the new reporting requirements.
• Choose partners who can give you the data you need on emissions.
• Get your KPIs in order, and make sure everyone's on the same page about how to measure sustainability.

How can my travel management company (TMC) help with CSRD?

Reporting: Your TMC can help you obtain your sustainable travel data, from your carbon footprint to how much emissions you could save. Even when travel programmes involve different booking tools and systems, FCM Platform , combined with human insight from Account Management, displays data such as CO2 emissions split across air (long-, mid- and short-haul), hotel and car rental. It’s easy to compare month-on-month and year-on-year too. 

Travel policy: Your TMC can assist with making your travel policy more sustainable, depending which direction you want to take. You might introduce a carbon offsetting programme (we work with South Pole to offset!), aim to switch planes for trains, or look for more eco-friendly hotels.   

Sustainable travel choices: Your travel technology can use icons or notifications to encourage travellers to book more sustainable flights, hotels or other transport options. For example, FCM Extension can pop-up to remind a traveller to think about the environment when choosing a flight.  

Wider sustainability programme goals: If you think your programme might need a complete overhaul, that’s where FCM Consulting can help. They’ll dive into the current state of your programme, assess what could be done, and make recommendations that will bring real change. 

While all this talk about beefed-up sustainability report information might sound like a tall order, being proactive and collaborating with your team and travel management company will set you up to meet these new rules.

Want more confidence behind your csrd reporting let’s talk..

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GSTC for Corporate and Business Travel

Business travel is a segment within the tourism industry focusing on visitors who travel for business and professional purposes. According to the World Travel and Tourism Council (WTTC), the share of GDP generated by the business travel market reached 0.7 percent in 2019. In that year, the business tourism spending worldwide – which has more than doubled since 2000 – peaked at roughly 1.28 trillion U.S. dollars. Business travel is an important factor in national and international business. However, it also has a negative effect on our environment. Sustainable business travel is concerned with managing the costs, social impacts and environmental consequences generated by the use of different modes of business travel.

Using the GSTC Criteria as a reference point allows corporates and organizations to improve their commercial performance and enhance their reputation by adopting sustainable working policies and practices.

Make use of the GSTC Criteria

The GSTC Criteria serve as the global standards for sustainability in travel and tourism. The Criteria are used for education and awareness-raising, policy-making for businesses and government agencies and other organization types, measurement and evaluation, and as a basis for certification. They are the result of a worldwide effort to develop a common language about sustainability in tourism. They are arranged in four pillars: (1) Sustainable management; (2) Socio-economic impacts; (3) Cultural impacts; (4) Environmental impacts. Since tourism destinations each have their own culture, environment, customs, and laws, the Criteria are designed to be adapted to local conditions and supplemented by additional criteria for the specific location and activity.

Join a Training on Sustainable Business Travel

The GSTC Sustainable Business Travel Course is conducted online, delivered as a facilitated 4-week course and combines self-paced learning, hands-on activities, and interactive components to enhance learning results. It focuses on corporate and business travel, providing the knowledge and tools needed to help improve sustainability practices. The course uses the four pillars of GSTC Industry Criteria to look at how to create a new model for of business travel that harnesses the real value of a sustainable business travel program that respects the new needs of travel.

Training participants who the 4-week online GSTC Sustainable Business Travel training class have the opportunity to take the official GSTC Sustainable Business Travel Course Exam, which is offered in an online and open-book format. Upon successful completion, you (as an individual) are awarded with the Professional Certificate in Sustainable Business Travel by the GSTC to demonstrate your knowledge of sustainable business travel knowledge and practices. Learn more about the GSTC Professional Certificate in Sustainable Business Travel .

✓ Take a new look at sustainability best practices in Business Travel – post-pandemic ✓ Focus on corporate and business travel management and helping companies recover successfully and in a balanced way. ✓ Make informed decisions on how to implement sustainability practices in business travel

Upcoming GSTC Sustainable Business Travel Courses

We currently don’t have planned dates for public sessions of our Sustainable Business Travel class for the remainder of 2023, but we still arrange private sessions for companies and suppliers.

This first GSTC Sustainable Business Travel training course has definitely exceeded my expectations. As the world has changed due to covid, this course provides practical steps for corporates around the globe on how to build a responsible and sustainable corporate travel program to make positive contributions to the destinations. I found the relevant and up-to-date teaching materials, interactive style of training by two industry experts Horst and Bernard, and live breakout sessions where industry participants share ideas and formulae solutions to today’s problems particularly helpful.

Thank you for the opportunity and privilege to take GSTC Sustainable Business Travel Course. I cannot express how enjoyable I feel the course was and the passion Bernard and Horst feel for the material was contagious. I found the final exam both challenging and invaluable.

The GSTC Sustainable Business Travel course is a great way to get an overall view of the tasks that lie ahead, when turning Business Travel green. Highly recommendable.

The GSTC Business Travel course is very well geared towards the needs of travel managers. The content of the course is very helpful and entertaining. At the end of the course, everyone is able to realistically classify themselves and their company in terms of sustainability.

If you ever want to expand your knowledge or organize your existing knowledge in the field of sustainability, gain a broader perspective on various sustainability topics from every possible angle, exchange experiences and best practices during live sessions in an international environment, get the knowledge from professional mentors, and additionally gain knowledge where to look for valuable content on the Internet concerning current news on sustainable tourism – I wholeheartedly recommend the GSTC Sustainable Business Travel training. There will be a lot of reading, a lot of watching, but the more time you spend working at home during the course the more you will get out of the live classes.

The GSTC program has a rich pedigree, evolving as it has from a United Nations sustainability initiative. This, coupled with an existing history of pursuing sustainability initiatives in tourism and leisure travel, has provided a rich foundation for the corporate travel course. The instructors likewise bring a history of expertise and passion in the area of corporate travel sustainability. This converges into a course that can dramatically impact the role that corporate travel takes in combatting climate change, inequity, and other sustainability shortfalls in the corporate travel industry.

…I have enjoyed the course very much and look upon it as very educative enriching the knowledge and insights which are currently developing in the global market on this topic. In case there are plans to develop and provide a follow-up course or any other type of follow-up I’m happy to participate again….

I decided to attend the course to better understand the post-pandemic scenario in the business travel industry. The course was far beyond my expectations, it has been a great occasion for networking with professionals from all over the world but most of all I must say that the knowledge and inputs shared by the GSTC trainers will surely be of great help to improve not only my professional skills but also to engage colleagues in exploring the sustainable and responsible best practices for the industry.

The enthusiasm of the trainers – Horst and Bernard – made a difference. The course was one of the best learning experiences I had in my career.

I am now more aware of what needs to be done within the travel space with applicable knowledge of where to start. The team was very knowledgeable, with prominent speakers and elaborated discussions.

This was an eye opening course! I thought I knew what will be taught, but there is much more to sustainability than I expected. The trainers and guest speakers clearly know what they’re doing and the wisdom they can instill is inspiring.

While most often focus within sustainability is around CO2 reduction, however, this course really brings out the other pillars of sustainability (socio-economical, cultural, management). The use of the small group discussions opens up the communication, and allows you truly listen to other views and insights.

The course helped me become much better informed, learning about new reporting criteria, what official institutions there are for certification and how companies can best share their activities and reports. Interaction with other participants was useful, the speakers and presentations were very useful with great tips about books and articles. It definitely increased my awareness that sustainability is not just about the environment but also about people and culture. Taking the exam is a good opportunity to practice what you learn with a real case from your own company or clients.

This is the definitive go-to guide for sustainable business travel and was incredible opportunity to learn about the future of travel at a global scale.

It was a great course, especially for a tour company like ours that is thinking of expanding to Business Travel. For us, it is important to start working with the pillars of GSTC as a lighthouse. Have the opportunity to share with colleagues from all over the world and enjoy the leadership during the course of two great sustainability professionals and speakers was indeed the best scenario!

Certification of Businesses

Increasingly, both leisure and business travelers are seeking confirmation that sustainability practices are in place. Also increasingly, travel companies are looking for a product that is not only certified sustainable, but certified sustainable by a certification program that is GSTC Accredited.

For example,  AMEX GBT will highlight hotels and other accommodation partners as “sustainable” that meet GSTC’s standards or, even better, are certified by a GSTC-Accredited Certification Body. Booking.com is currently highlighting hotels certified by GSTC-Accredited CBs along with other standards that are Recognized by GSTC. Hilton continues to identify opportunities to achieve GSTC certification for their hotels to ensure the sustainability of their operations. TUI Group encourages their hotels to become certified to GSTC-Recognized Standards, with a mandatory clause in contracts with their accommodation suppliers requiring them to work towards certification to GSTC-Recognized Standards.

Certification by an Accredited Certification Body (CB) provides business hotels and corporate travel companies a credible solution to complex environmental and social issues, while informing your stakeholders — from customers to ownership and to your supply chain — that the business is operated with sound management that looks to the future and not merely at today.

Certification for Sustainable Business Hotels Certification for Sustainable Business Travel Operators

Join GSTC as a Member

Join GSTC as a member organization to stay informed of key developments, and to learn from others in our network. As a corporate or an organization that is involved in business travel, being a GSTC member means actively participating in our global community who represent a wide range of tourism stakeholders – leading international tour operators, government organizations, multinational corporations, and international hospitality brands.