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Disney Cruise Line Customer Service Getting in Touch with Disney Cruise Line by Phone, Email, and Live Chat

There are several ways to reach out to Disney Cruise Line customer service representatives, whether you need general information or have a question or concern about your reservation.

In this article, we’ll explain how you can get in touch with their team by phone, email, live chat, or through a travel agent. We also provide tips on how to have a positive customer service experience and avoid waiting on hold. Let’s get started!

About Disney Cruise Line Customer Service

Disney Cruise Line’s Customer Service staff can answer questions, help with onboard issues and bookings, assist with reservations, and offer vacation planning advice. The Customer Service staff can also provide information about Disney Cruise Line’s onboard attractions, entertainment, shopping options, and recreational activities.

Port Canaveral, FL | Image © Disney

General Contact Information for Disney Cruise Line

There are a few ways to contact customer service at Disney Cruise Line. The most direct method is to call their customer service phone number. You can also email them using the contact form on their website. If you need a quicker response, you can try the live chat feature on their website. Finally, you can always contact a Disney travel agency, who can assist you with your communication needs.

When you have a question about a Disney Cruise Line vacation, there are a few different ways to contact customer service to get the answers to your questions. The best way is by phone.

The general customer service number for Disney Cruise Line is (800) 951-3532. If you want to book a Disney cruise package, call (407) 939-7675. If you want to make restaurant reservations, call (407) 939-3463. Cast Members can assist you seven days a week from 8:00 AM to 10:00 PM EST on weekdays and 9:00 AM to 8:00 PM EST on weekends.

If you are calling from the UK, the Disney Cruise Line customer service number is 0800 171 2317. For other international callers, dial +001 (800) 951-3532.

You may also contact Disney Cruise Line customer service via the contact form on their website. While response times are slower than calling or using live chat, you’ll still be able to get the help you need by email. Plus, it’s a great way to keep a record of your communication with customer service.

When you use the contact form, include as much detail as possible about your issue. The more information you can provide, the faster and easier it will be for customer service to resolve your issue.

By Live Chat

The live chat feature is a convenient option when you need to speak to customer service at Disney Cruise Line. Located on the right side of most Disney Cruise Line’s website pages, the live chat button will connect you with a customer service representative who can help you resolve your issue quickly and efficiently. So next time you need to contact Disney Cruise Line customer service, you may want to use the live chat option.

Working with a Disney Travel Agent

When planning and booking a Disney cruise vacation, many people assume they can do it all themselves. The Internet makes it easy to figure out how much it will cost , book your stateroom, and research Disney’s new cruise ship, the Disney Wish . However, there are some definite advantages to using a travel agent, especially when it comes to customer service and onboard credit.

The Vacationeer is our recommended Disney travel agency. Their onboard credit is among the most generous around, and guests can use it towards alcohol , souvenirs, gratuity , spa treatments, and more. In addition, they have a team of experienced agents who can help you plan the perfect trip, taking into account your budget, travel dates, and preferred activities. So if you’re feeling overwhelmed by the prospect of planning your first Disney cruise yourself or need assistance choosing the best stateroom or itinerary , be sure to contact The Vacationeer . You’ll be glad you did! (By the way, it’s totally free!).

What is Disney Cruise Line’s phone number?

For general information, Disney Cruise Line’s phone number is (800) 951-3532 . You can also book vacation packages by calling (407) 939-7675 or make dining reservations by calling (407) 939-3463 . If you are overseas, you can reach Disney Cruise Line at 0800 171 2317 (United Kingdom) or +001 (800) 951-3532 (International). Guests under the age of 18 require parental or guardian permission to call.

What are the hours for Disney Cruise Line’s customer service?

Guests can contact a Disney Cruise Line customer service representative by calling 1-800-951-3532. The customer service hotline is available Monday through Friday from 8:00 AM to 10:00 PM ET and Saturday and Sunday from 9:00 AM to 8:00 PM ET .

Customer service hours for Disney Cruise Line are as follows:

• Monday: 8 AM to 10 PM ET
• Tuesday: 8 AM to 10 PM ET
• Wednesday: 8 AM to 10 PM ET
• Thursday: 8 AM to 10 PM ET
• Friday: 8 AM to 10 PM ET
• Saturday: 9 AM to 8 PM ET
• Sunday: 9 AM to 8 PM ET

When is the best time to call Disney Cruise Line customer service?

The best time to call Disney Cruise Line’s customer service number is in the morning or at night when the call volume is lower. You should also call Disney on the weekdays since weekends tend to be busier. You can reach customer service from 8:00 AM – 10:00 PM EST on weekdays and from 9:00 AM to 8:00 PM EST on weekends.

In case talking to customer service over the phone isn’t your thing – and you still need to book your cruise – we recommend working with an Authorized Disney Vacation Planner at The Vacationeer . Their team of professionals will take care of all your bookings and arrangements so you won’t have to worry about anything. Plus, you will receive onboard credit as a booking bonus that you can apply to your stateroom account. You’ll feel like you’re getting free money!

Disney Wish at Port Canaveral, FL | Image © Disney

How do I send an email to Disney Cruise Line?

Disney Cruise Line doesn’t list an email address for its customer service department. Instead, send them an email through the following contact form:

https://disneycruise.disney.go.com/help/email/

Listed below are some additional DCL email addresses, mailing addresses, and phone numbers you might find helpful:

For Media Inquiries:

• Public Relations (For consumer travel reporters): [email protected] (or call 407-566-3687).
• Media Relations (For business reporters): call 407-566-3648.
• Travel trade media inquiries: call 407-566-6782.
• Guidelines for travel guides:  DCLnews.com/Guidelines-for-Travel-Guides

For Community Relations, Environment & Conservation, and Donation Inquiries

• Disney Cruise Line Public Affairs: call 407-566-3648
• Disney Worldwide Conservation: [email protected]
• For donation inquiries: DisneyCruiseLinePublicAffairs.com/Requests-for-Donations
• For wish-granting inquiries: https://dclnews.com/2006/05/01/wish-granting/

  For Advertising, Sponsorship, and Promotional Inquiries

• Media Strategy and Planning: call 407-566-3687.
• For Travel Agent Inquiries: call 800-939-8265 (US).
• For International Inquiries: [email protected]
• Job Opportunities at Disney Cruise Line: www.DCLJobs.com.

For Guests with Disabilities (Special Services)

• Pre-Cruise: [email protected] or call 407-566-3602 (TTY: 407-566-7455).
• At the Terminal: When checking in at Disney Cruise Line, ask for the Supervisor.
• Post-Cruise: [email protected]
• Mailing Address: Disney Cruise Line Special Services PO Box 10210 Lake Buena Vista, FL 32830-0210

Does Disney Cruise Line have a live chat feature?

You’ll be glad to know that Disney Cruise Line offers a live chat feature on its website. This means that you can get answers to your questions in real time without having to wait on hold or for a response by email.

The chat feature is available on Disney Cruise Line’s website (via the “Live Chat” button on the right side of your screen), so you can easily find it when needed. And because it’s staffed by Disney customer service representatives, you can be confident that you’re getting accurate information. Of course, if you prefer, you can always call customer service or have a Disney travel agent handle it for you. But for quick questions, the live chat feature is a great option.

Live chat is typically available Monday-Friday between 8 AM and 10 PM Eastern Standard Time and Saturdays and Sundays between 9 AM and 8 PM.

Disney Wonder in port at Juneau, AK | Image © Disney

Social Media for Disney Cruise Line’s Customer Service

Social media is another way to connect with the customer service department at Disney Cruise Line. Here are the social media pages for Disney Cruise Line:

• Facebook : Disney Cruise Line’s Facebook page
• Twitter : Disney Cruise Line’s Twitter page
• Instagram : Disney Cruise Line’s Instagram page
• TikTok : Disney Cruise Line’s TikTok page
• YouTube : Disney Cruise Line’s YouTube channel

Note : Social media is fine for general inquiries, but you shouldn’t expect a quick response. We recommend contacting your Disney travel agent or Disney Cruise Line help line whenever you need assistance.

What can I expect from Disney Cruise Line guest services?

If you’re considering a Disney cruise, you may wonder what to expect from the company’s customer service. In general, Disney Cruise Line offers excellent customer service. The company’s employees, known as Cast Members, are knowledgeable and friendly, and they go out of their way to ensure guests have a wonderful experience. However, there are a few downsides to Disney’s customer service.

It can often take a long time to get through to a DCL customer service representative on the phone. Another downside is that you will likely speak with a different representative each time you call or conduct a live chat.

If you still need to book your cruise, working with a Disney travel agent is the best course of action. They can handle all your problems for you and ensure you have a magical experience. You will also receive onboard credit as a booking bonus when you use a travel agent like The Vacationeer . They can also help you choose the best Disney Cruise ship for your vacation, share ways to save money , provide Castaway Cay tips , and much more. The best part is that their services are free!

What’s the best way to talk with a live person at Disney Cruise Line?

There are several ways to chat with a live person at Disney Cruise Line. The first is to call one of their customer service numbers. The general number is (800) 951-3532, but there are also specific numbers for vacation package bookings (407) 939-7675 and dining reservations (407) 939-3463. Another option is to live chat on the DCL website. There is a chat box on the right side of the web pages. Finally, you can speak with a Disney travel agent if you still need to book your cruise. Disney travel agents can help with all aspects of planning your trip, including booking your cruise and making dining and land reservations. Our recommendation is to work only with the best Disney travel agents, particularly those at The Vacationeer .

One of many photo spots around Disney's Castaway Cay

How do I complain to Disney Cruise Line?

If you’re unhappy with something on your Disney Cruise, the best way to complain to Disney Cruise Line is by calling customer service at (800) 951-3532 . You may also try emailing [email protected] if you’d rather type your concerns.

Talking to someone on the phone is usually more efficient than emailing or live chatting. The customer service representative will be able to help you resolve your issue or transfer you to someone who can. In some cases, they may offer you a refund or credit for future travel. So if you’re not satisfied with your Disney Cruise experience, feel free to call them (or talk to a Crew Member on board the Disney cruise ship).

What is Disney Cruise Line’s address?

If you have a question or concern about Disney Cruise Line, it’s best to try the customer service number (800) 951-3532 first, followed by an email or live chat. There may be times, however, when you must send DCL some business mail.

The corporate headquarters mailing address is Disney Cruise Line, 200 Celebration Pl, Kissimmee, FL 34747, and its corporate phone number is (407) 566-3500.

If you cannot resolve your issue through regular customer service, you can try reaching out to the corporate office. Getting in contact with Disney Cruise Line’s corporate office may be difficult since they are a large company. Remember that it may take some time to get a response, so be patient. In the meantime, you can also look for answers on the Disney Cruise Line website or try speaking with a manager on the phone.

How do I talk to someone about Disney Cruises?

When it comes to planning a Disney cruise, there are a few different options for getting in touch with a customer service representative. The first option is to call the Disney Cruise Line at 800-951-3532. You can also email them or use the live chat function on their website. If you need more personalized assistance, we recommend working with a travel agency like The Vacationeer . They specialize in Disney Cruises and can help you with every step of the planning and booking process.

Who should I contact for Disney Cruise Line group sales?

There are currently no group rates or discounts available for large parties traveling together on Disney Cruise Line. However, you can still contact The Vacationeer for onboard credit discounts.

How do I get a refund from Disney Cruise Line?

If you need a refund from Disney Cruise, the first step is to call customer service at 800-951-3532 . You can also email or live chat with customer service.

When you contact customer service, be sure to have your booking information ready. Once you’ve been in touch with customer service, they will review your case and let you know if you’re eligible for a refund.

What number do I call to cancel my Disney Cruise?

Many people dream of taking a Disney Cruise, but sometimes circumstances change, and it becomes necessary to cancel. If you need to cancel your Disney cruise, call (800) 951-3532 as soon as possible . Cancellation fees may apply, so you must have all the information about your reservation ready when you call. The customer service representative will be able to tell you about your refund (if you are eligible). They will also provide information about how to reschedule or book a new cruise if you decide that is something you would like to do.

Does Disney Cruise Line have 24-hour customer service?

Disney Cruise Line’s customer service hotline is available seven days a week, but not 24 hours . Cast Members can help you Monday through Friday from 8:00 AM to 10:00 PM Eastern Time and Saturday and Sunday from 9:00 AM to 8:00 PM Eastern Time. If you have an issue or question outside of those times, you can also check the Disney Cruise Line website for answers to common questions.

Who should I contact at Disney Cruise Line if I have food allergies?

Contact Disney Cruise Line’s Special Services department if you have any dietary issues (food allergies, vegan, or other special requests). They will be able to help you with your specific needs and ensure that you have an enjoyable and safe cruise.

Before your cruise, you can fill out a Special Services form to help the staff prepare for your arrival. During your cruise, you can also visit the dining staff, who will happily accommodate your needs. With some planning, you can be sure that your dietary issues will not ruin your dream vacation.

Are you ready to book your Disney Cruise Line Vacation?

A Disney cruise is a great way to see the world and visit amazing places, all while enjoying the company of your favorite Disney characters. When you book a Disney cruise with The Vacationeer , you can take advantage of up to $1,000 in free onboard credit and the best available pricing on your trip. The Vacationeer will also provide expert planning advice and assistance so that you can make the most of your time onboard. In addition, they will keep checking prices and credit you if they go down, ensuring that you get the best deal possible on your dream vacation. So why wait? Contact The Vacationeer today and let them help you plan the perfect Disney cruise.

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Cruise Terminal 4

1800 SE 20th Street, Fort Lauderdale, FL 33316

The Disney Cruise Line terminal opened in Fall 2023 and features a "Finding Nemo" theme.

South Florida’s Premier Disney Cruise Terminal Total Square Footage: 104,162 sq. ft. / 9,677 sq. m. Baggage Laydown: 27,472 sq. ft./ 2,552 sq. m. Passenger Embarkation Area: 27,314 sq. ft./ 2,538 sq. m. Terminal connected to the 1,818-space Heron Garage Simultaneous Embarkation/Debarkation Capability Covered guest drop-off 3 sets of restrooms, 4 family restrooms 28 Check-In Stations 2 Elevators/2 Escalators Free Wi-Fi Public Art Installation Vending Machines VIP Area Parking: 1,818-space Heron Garage

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Port Addresses & Parking

Auckland Port Terminal Barcelona Port Terminal Brisbane Port Terminal Civitavecchia Port Terminal Fort Lauderdale Port Terminal Galveston Port Terminal Honolulu Port Terminal Melbourne Port Terminal New Orleans Port Terminal Port Canaveral Port Terminal – Cruise Terminal #8 Port Canaveral Port Terminal – Cruise Terminal #10 San Diego Port Terminal San Juan Port Terminal Southampton Port Terminal – City Cruise Terminal Southampton Port Terminal – Horizon Cruise Terminal Sydney Port Terminal – Overseas Passenger Terminal Sydney Port Terminal – White Bay Cruise Terminal Vancouver Port Terminal

Auckland Port Terminal

Upon arriving at the port, please follow the signs directing you to the Disney Cruise Line ship and terminal.

The December 17, 2024 , sailing will debark from the White Bay Cruise Terminal in Sydney.

Parking There is no long-term parking available at Auckland Cruise Terminals for passengers. Long-term car parking/storage is available near the cruise terminal.

Barcelona Port Terminal

Upon arriving at the port, please follow the signs directing you to the Disney Cruise Line ship and terminal. 

Parking There is no general parking at the Port of Barcelona, but parking is available at the nearby World Trade Center. Parking reservations can be booked in advance . Shuttle service is available between the World Trade Center and the Port of Barcelona. The Port of Barcelona does have designated parking areas for Guests with disabilities (valid permit required).

Driving Directions

Brisbane Port Terminal

Parking There are over 900 on-site parking spaces across 3 car parks. There is only paid parking inside the terminal grounds, which must be booked online in advance.

Civitavecchia Port Terminal

Parking Parking is limited at this port, but various options are available nearby , some of which offer reservations in advance.

Fort Lauderdale Port Terminal

Upon arriving at the port, follow the signs to the Disney Cruise Line ship and Terminal 4, where you can drop off luggage. From there, you'll be directed to the parking garage to park your car.

Parking Parking operated by Port Everglades is available adjacent to Cruise Terminal 4. The parking garage opens at 10:45 AM. Parking rates and additional information can be found on the Port Everglades website.

Galveston Port Terminal

Parking Parking operated by the Port of Galveston is available adjacent to the cruise terminal. Parking can be pre-paid online .

Honolulu Port Terminal

Parking There is no parking at the cruise terminal. Rideshare and private shuttle services are available from the airport to the Port of Honolulu.

Melbourne Port Terminal

The February 3, 2025 , sailing will debark from the Overseas Passenger Terminal in Sydney.

Parking Limited public parking is available in Waterfront Place next to Station Pier. Additional charges apply.

New Orleans Port Terminal

Parking Terminal parking rates and additional information can be found on the Port of New Orleans website. Please have your boarding information available. You must show it to enter the garage. Advance reservations are not available for regular-sized vehicles, but parking is guaranteed.

Port Canaveral Port Terminal – Cruise Terminal #8

Disney Fantasy sailings through May 4, 2025 will embark and debark from Cruise Terminal #8. 

Disney Treasure sailings through June 7, 2025 will embark and debark from Cruise Terminal #8. 

Disney Wish sailings through November 8, 2024 will embark and debark from Cruise Terminal #8. 

Disney Wish sailings on November 11, 2024 and December 30, 2024 only will embark from Cruise Terminal #8 and debark from Cruise Terminal #10. 

Please note: Some GPS systems do not recognize “Port Canaveral” as a city. You may need to enter "Cape Canaveral." Either location should provide the correct driving instructions to the port.

Parking Parking operated by the Port Canaveral Port Authority is available adjacent to the cruise terminal . The parking garage opens at 10:15 AM.

Approximate driving times to Port Canaveral:

• 50 minutes from Melbourne International Airport
• 1 hour from Orlando International Airport
• 1 hour 30 minutes from Walt Disney World Resort

Port Canaveral Port Terminal – Cruise Terminal #10

Disney Wish sailings beginning November 15, 2024 and through June 2, 2025 (except the December 30, 2024 sailing) will embark and debark from Cruise Terminal #10.

San Diego Port Terminal

Parking The cruise terminal does not offer parking facilities; however, off-site options with shuttle service are available .

San Juan Port Terminal

Parking There is no parking at the Port of San Juan. Public parking facilities are located in the area surrounding the port and are on a first-come/first-served basis.

Southampton Port Terminal – City Cruise Terminal

Upon arriving at the port, please follow the signs directing you to the Disney Cruise Line ship and terminal. Please note, the terminal may vary by sail date.

City Terminal Sail Dates October 20, 2024

Parking Parking is available off-site, connected via a complimentary shuttle. Please visit the ABParking website to book your parking space in advance. It is recommended that parking be pre-booked as the Port of Southampton cannot guarantee parking spaces during the peak summer months. A daily fee is charged for each day a vehicle is parked in the facility.

Southampton Port Terminal – Horizon Cruise Terminal

Horizon Terminal Sail Dates July 24, 2024 August 5, 2024 August 12, 2024 August 16, 2024 August 19, 2024 August 23, 2024 August 27, 2024 September 1, 2024 September 8, 2024

Sydney Port Terminal – Overseas Passenger Terminal

Overseas Passenger Terminal Sail Dates December 24, 2024 January 3, 2025 January 6, 2025 February 7, 2025 February 10, 2025

The December 24, 2024 , and January 6, 2025 , sailings will embark from Overseas Passenger Terminal and debark from White Bay Cruise Terminal.

The January 3, 2025 , and February 7, 2025 , sailings will embark and debark from the Overseas Passenger Terminal.

The February 10, 2025 , sailing will embark from Overseas Passenger Terminal and debark in Honolulu, Hawaii.

Parking There is no parking at the Overseas Passenger Terminal; however, there are a number of secure, conveniently-located parking stations in The Rocks.

Sydney Port Terminal – White Bay Cruise Terminal

To enter the port, Guests should take James Craig Road via The Crescent and follow the signs to the terminal. Please note that access will be denied if Guests attempt to enter from the Robert Street gates.

White Bay Cruise Terminal Sail Dates October 20, 2024 December 21, 2024 December 28, 2024 January 10, 2025 January 14, 2025 January 16, 2025 January 22, 2025

The October 20, 2024 , sailing will embark from White Bay Cruise Terminal and debark in Brisbane, Queensland.

The December 21, 2024 , and December 28, 2024 , sailing will embark from White Bay Cruise Terminal and debark from Overseas Passenger Terminal.

The January 10, 2025; January 14, 2025; and January 16, 2025 , sailings will embark and debark from White Bay Cruise Terminal.

The January 22, 2025 , sailing will embark at White Bay Cruise Terminal and debark in Melbourne, Victoria.

Parking There is no parking at the White Bay Cruise Terminal.

Vancouver Port Terminal

Parking Parking is available at Canada Place. A reservation is required for overnight parking. Reserve parking online or call (866) 856-8080 for assistance.

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