greenwich travel assistance

{{ root_page.title }}

Travel assistance.

This page contains information and advice about home to school travel assistance, including how to make an application.

A child or young person does not need an Education, Health and Care Plan (EHCP) to be eligible for transport.

Transport Criteria

Children of compulsory school age qualify for free school transport if they go to their nearest suitable school and any of the following apply:

• the school is more than 2 miles away and the child is under 8
• the school is more than 3 miles away and the child is 8 or over
• there’s no safe walking route between their home and school
• they cannot walk there because of their special educational needs or disabilities or a mobility problem

If your child does not qualify for free school transport for these reasons, they may still qualify if you have a low family income.

Transport and EHCPs

If your child/young person has an Education, Health and Care Plan (EHCP), and it has been agreed that travel assistance is to be provided, SEND Travel Assistance will work with your SEN Officer and school to ensure that the form of travel assistance offered supports the outcomes that have been agreed. This will be reviewed on a yearly basis, or earlier, if there are any changes to your child/young person’s SEN needs, address, provision or placement.

Apply for transport

Click the link below to visit the Royal Greenwich Travel Assistance page to check eligibility and complete the application.

Application for Travel Assistance

Transport appeals

If you wish to appeal against the decision not offer travel assistance, you can complete the form below. You should also complete this form if travel assistance has been offered, but you wish to appeal against the proposed arrangements or changes to existing arrangements. Your appeal must be submitted within 28 days of receiving the decision letter.

Travel Assistance Appeal Form

Useful links

Home to school travel assistance | Royal Borough of Greenwich (royalgreenwich.gov.uk)

Transport to school or college for children and young people with SEND (ipsea.org.uk)

Transport - childlawadvice.org.uk

Challenging school transport policies in England | Contact

The engagement of this project has ended Sign up for project news to be kept up to date

Let's introduce you to the team

Royal Borough of Greenwich

Read Royal Borough of Greenwich privacy policy Privacy policy link

Commonplace

Read Commonplace privacy policy Privacy policy link

Your online information and support directory

Accessibility options

Language options, home to school travel assistance consultation.

Skip To Main Content

Already saved an Itinerary?

• Family Friendly
• Museums and Galleries
• History and Culture
• Religious Landmarks
• Hidden Gems
• Group Friendly
• On the River Thames
• Health and Spa
• Top Parks and Open Spaces
• Guided Tours
• Bus & Taxi Tours
• Museum Tours
• Film & TV Tours
• Enjoying the River
• Sports and Leisure
• Entertainment and Venues
• Events Calendar
• Greenwich Lates
• Submit Event
• Bed and Breakfasts
• Pubs and Inns
• Self Catering & Serviced Apartments
• Caravan, Camping & Glamping
• Budget Accommodation
• Pet Friendly
• Restaurants
• Pubs and Bars
• Cafés and Coffee Shops
• Fish and Chips
• Afternoon Tea
• Micro Breweries
• Markets and Events
• Winter Guide
• Competition
• Greenwich Mean Time
• Greenwich Highlights
• Greenwich Peninsula
• UNESCO World Heritage Site
• Film and TV
• Greenwich Podcast
• Suggested Itineraries
• Special Offers
• Terms and Conditions
• High Streets and Shopping Areas
• Shopping and Outlet Centres
• Independent Shops
• Online Shop
• Visitor Guide
• Public Transport

Book Tickets

• Theatre Tickets
• Golden Tours
• England's Historic Cities
• Time Travellers Itinerary
• Itineraries

TripAdvisor

• Staycations
• Enewsletter Sign Up

Accessibility

• Partner Directory
• Supplier Directory
• Venues Search
• Venues Directory
• How We Can Help
• Event Planners Guide
• Greenwich Ambassadors
• Enquiry Form
• Travel Trade Partner Directory
• Press Releases
• The Masthead
• Jobs in Greenwich
• Greenwich Local Labour and Business

You are here: Information > Product Catch all > Greenwich Tourist Information Centre

Book Tickets Online

You'll find Greenwich Tourist Information inside the Visitor Centre, on site at the Old Royal Naval College, next to Greenwich Pier and beside the unmistakable sight of Cutty Sark. Head inside for information and advice about what things to see and the best places to go in Greenwich, London and across the UK.

We sell tickets to all the major attractions and you can pick up a visitor map & guide. We provide a left luggage service, bureau de change and you can get online with our free Wi-Fi. There's also a wide range of walking and cycling guides plus a selection of local newspapers and magazines.

We provide up-to-date information about disabled access accommodation.

To help you keep in touch and for more live Greenwich Tourist Information, from across the Royal Borough of Greenwich, please follow us on Twitter  for updates.

Pick up a Map & Guide Get your essential guide to Greenwich including maps, what’s on, attractions, shopping, eat & drink, travel information, offers and more! You can pick one up at the Tourist Information desk or order one straight to your door online here . Alternatively, you can download it here .

Tickets Buy  Oyster cards  for travel on tubes, buses, trains, Uber Boat by Thames Clippers and the Docklands Light Railway and tickets for Uber Boat by Thames Clippers, Thames River Services & City Cruises boat services, plus coach tickets for National Express and Eurolines.

Get tickets to some of London’s major visitor attractions including Madame Tussauds, the Tower of London, the London Eye and London bus tours as well as tickets for West End theatres.

You can buy tickets for Guided walks around Greenwich that leave the Visitor Centre  with Greenwich Tour Guides.  There are also half and full day walks with Greenwich Royal Tours.

Left Luggage There’s a left luggage facility at the Tourist Information desk. It costs £5.00 per item for up to 3 hours, £8.00 per item for up to 24 hours and £10.00 per item for each additional 24 hours period. Luggage is accessible during opening hours only.

Bureau de Change Change your money from Euros or US Dollars to Sterling without having to queue at the bank or post office.  Ask the staff at our information desk for all the details.

You can also order currency online for collection at our Tourist Information Centre here .

Free Wi-Fi At Greenwich Tourist Information Centre we offer free WiFi. Just ask at the desk for login details.

• Assistance dogs welcome
• Disabled access
• Disabled toilets
• Facilities for hearing impaired
• Facilities for visually impaired
• Wheelchairs available

Booking & Payment Details

• Credit cards accepted (no fee)
• Currency Exchange
• On-site catering
• On-site light refreshments
• Picnic site
• Baby changing facilities
• Children welcome
• Guided tours for groups
• French signs/guides
• German signs/guides
• Italian signs/guides
• Spanish signs/guides

Property Facilities

• Guided tours for individuals
• Left luggage (with fee)
• Public toilets
• Smoking not allowed

Site Features

• Regional Tourist Board Member

Target Markets

• Accepts groups
• Coach parties accepted

Map & Directions

Click here to view map

Greenwich Tourist Information Centre

Type: information centre.

Call direct on:

Tel +44 (0)20 8305 5235

Opening Times

What's nearby.

Cutty Sark is the last surviving tea clipper and the fastest ship of its time. Now an…

With access to the Old Royal Naval College's jaw-dropping Painted Hall, a climb up The…

The Admiral's House is the oldest building within the Old Royal Naval College grounds.

The Painted Hall is a true masterpiece, boasting one of the most spectacular Baroque…

In celebration of Wren 300, Old Royal Naval College are delighted to partner with St…

Sir Christopher Wren's riverside masterpiece: a British landmark encompassing some of the…

The Chapel of St Peter and St Paul is a beautiful and peaceful place to visit. Still an…

St Alfege is the Anglican parish church in the centre of Greenwich. There has been a…

The National Maritime Museum holds the world’s largest maritime collection telling…

AHOY! Children's Gallery is a fun-filled children’s gallery for 0-7s.

University of Greenwich Galleries consists of three exhibition spaces on the Greenwich…

The Queen’s House is home to an internationally renowned art collection, Inigo Jones’…

Greenwich Theatre is one of London’s premiere Off-West End theatres, presenting a…

Greenwich’s Fan Museum is the only museum in the UK devoted to the history of fans and…

This charming riverside park holds the modern day view of Greenwich featured in…

Fly to the heart of the Sun, go to distant galaxies, see the birth of a star or land on…

• Accessibility Statement
• Privacy Policy
• Members area

© Visit Greenwich. All Rights Reserved

Greenwich United Way grant will help 80 eighth graders travel to Washington, D.C.

G REENWICH — With a grant of over $30,000, the Greenwich United Way is helping 80 Greenwich Public Schools eighth graders go on their spring Washington, D.C. field trip. 

“The Greenwich United Way is focused on narrowing the achievement and opportunity gap among Greenwich students and we recognize the impact that educational programs outside the classroom, such as the annual eight grade field trip to D.C., can have in developing passionate, curious minds,” said David Rabin, chief executive officer of Greenwich United Way, in a statement. “It’s imperative that every GPS student has access to the same learning opportunities and we are honored to issue this grant to ensure that is the case.”

The Greenwich United Way issued the grant to help GPS's D.C. Committee and the Greenwich Alliance for Education assist students who may have trouble paying for the $809 trip. The $809 does not include additional food and educational items, which can bring the cost of the trip close to $1,000, according to a statement. 

The grant is going toward 80 qualifying students' tuition assistance and a stipend.

"We are elated and profoundly grateful for this meaningful grant from the Greenwich United Way," said Gia Burton, vice president of enrichment for GPS's Parent Teacher Association Council in a statement. "This tremendously impactful commitment to our Greenwich Public Schools’ eight grade students ensures that all students who want to attend this culminating middle school experience can, regardless of financial situation. By supporting these students, the entire eighth grade is able to experience an indelible firsthand introduction to our nation’s capital, thereby fostering a deeper understanding of our United States government and history while helping to encourage a lifetime of civic engagement." 

The eighth grade field trip to D.C. has been "a time-honored GPS tradition for more than four decades," according to a statement.

The trip corresponds with the eight grade curriculum, "covering basic structure of government and democracy, provides an introduction to our nation’s capital, and fosters a lifetime of civic engagement. Additionally, the three-day trip serves as a social emotional bonding milestone, builds community among students, and encourages adolescent mental health wellness," according to a statement. 

Last year, the trip was brought back after a three-year hiatus caused by the pandemic.  

"Making educational opportunities accessible for all Greenwich Public School students has always been the focus of the Alliance's work,” said Julie Faryniarz, executive director of Greenwich Alliance for Education, in a statement. “Thanks to the Greenwich United Way for filling in the gap to get our eighth graders to DC for this shared capstone experience."

If someone is interested in supporting this initiative for next school year, reach out to Burton at [email protected].

Correction: A caption for a photo with this story has been corrected to say Julie Faryniarz is the executive director of the Greenwich Alliance for Education. 

• Skip to content
• Skip to main navigation

The Royal Borough of Greenwich provides free home to school transport for some school or college-age pupils. Download the home to school travel assistance policy, application form or appeal form.

• File type: PDF
• Size: 275.57 KB

• Departments A - L
• Human Services

Energy Assistance Programs

These energy and housing assistance services are provided through three distinct programs and funded through federal, state and private donations:

• Connecticut Energy Assistance Program : Provides assistance to Greenwich residents for their energy costs. Eligibility is based on income, family size, composition, and expenses. Payments are made directly to the utility or fuel company.
• Operation Fuel Program : Privately funded, not-for-profit fuel bank providing financial assistance to eligible low-income families to assist with heat and non-heat utility costs. Funds are privately raised with “add a dollar” contributions. Payments are made directly to the fuel or utility company.
• Renters Rebate Program : State funded program for Seniors 65 and over and/or adults deemed disabled by the Social Security Administration. Awards are based on a graduated income scale and amount of rent and utility payments made in the prior year.

Please click here for the Utility Assistance Winter Information Card

Welcome to Greenwich

Holidays are made in greenwich, upcoming trips.

“Anticipation fills the air at Greenwich Travel and Holidays as we stand at the threshold of a new chapter in our collective journey. The canvas of possibilities stretches before us, painted with the promise of upcoming trips that go beyond the ordinary and redefine the essence of corporate exploration.”

OUR PRODUCTS

South America

Netherlands

I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

INTERNATIONAL

CRUISE HOLIDAYS

OUR SERVCIES

Flight Tickets

Plan your travels- we will make it hassle-free. Inform us your plans and we can book the appropriate flight tickets at the required date and time for you.

Travel Assistance

Get travel assistance in multiple countries without any hassles. We've got your need covered.

Visa Services

Get a valid VISA quickly with our expertise. Contact Us to know more about the processes and how to fast-track your VISA application.

We will take care of all your local travelling needs with very reasonable rates anywhere in the world.

Holidays are to de-stress and rejuvenate your body and mind. Greenwich can assist you like a local travel partner anywhere in the world.

Our services are not limited to the mentioned- our strong networks can help you with many miscellaneous services in the domain.

WHAT OUR CLIENTS SAY ABOUT US

Memorable bali trip.

On several occasions I had participated Greenwich’s tour programmes. Greenwich’s packages are highly exceptional in all aspects. They show more intimacy towards the clients and arrange itinerary for them in a well-planned and convenient manner. They insist on comfortable travel, hotel accommodation and food.

The BALI trip conducted this time was really thrilling and a memorable one for me and my family. Thank you Greenwich.

Amazing Thailand Trip

The Thailand tour arranged by Greenwich Travel & Holidays, Cochin was awesome The whole trip was very well arraged. Nice stays at hotels with excellent food. Had a chance to taste Thai cuisine too. Kudos to team leader Mr. Baby Thoppil & Greenwich Tour.

Great Europe trip

Recently returned from an unforgettable Europe trip organized by Greenwich Travel & Holidays, Cochin. From the moment we booked, their team was incredibly helpful and attentive. The itinerary was well-planned, covering iconic landmarks and hidden gems. Accommodations were top-notch, and the guides were knowledgeable. The seamless logistics allowed us to focus on enjoying the stunning sights and diverse cultures. Highly recommend Greenwich Travels for a hassle-free and enriching Travel adventure

Beautiful Tamil Nadu- Kerala Trip

Greenwich Travels I recommend without any reservation. Mr. Baby Thoppil crafted a most beautiful itinerary for 14 days private tour of Tamilnadu and Kerala for me and my wife. We started with our dedicated car and driver Fazil from Chennai Airport via wonderful hotel and visit stop til cochin Airport. We covered Mahabalipuram, Kanchipuram, Pondicherry, Tiruchirappalli, Thanjavur, Rameshwaram, Madurai, Tirunelveli, Kanyakumari, Trivandrum, Alleppey, Cochin. An amazing journey and we are so satisfied with this trip.

The Great Ajanta- Ellora Caves

We were on a trip to AJANTHA ELLORA Caves. The trip was well arranged from our home to airport to hotel to visiting places to back to home. Thank you Greenwich for giving me a wonderful tour memories.

Amazing Andaman Trip

Had an unforgettable Andaman trip organized by Greenwich travel agency! From seamless airport transfers to well-planned island tours, they exceeded our expectations. The knowledgeable guides and stunning locations made this experience truly exceptional. Highly recommend Greenwich Travel & Holidays for a hassle-free and delightful vacation in the Andamans.

Best Moments Ever

60 members of SBI Pensioners’ Association Kerala, Ernakulam Dist. Centre visited Bali between 3rd and 8th November 23. The tour was conducted by Greenwich Travel & Holidays headed by Mr. Thoppil Baby. Visited all the places mentioned in the tour itinerary. All the group members enjoyed each moment of the tour starting from 3rd till 8th midnight. All our group members were very much enjoyed the tour. Mr. Baby Thoppil was with us all through the tour. I recommend Greenwich Travel & Holidays for your tour programme within India as also outside India.

Thankful to Greewich Tours and Holidays

BALI Tour arranged by SBI pensioner’s Association through Greenwich Tours and Holidays on 3rd Nov 2023 to 8th Nov 2023 was a well organised programme. The destinations visited as per the Itinery was very charming and beautiful, especially Nusa Penida Island. Eventhough most of our group members are all aged 60 above we could enjoy each and every place visited. Water sports activities like Jet Sky, Fly Fish, Banana boat were excellent and we all enjoyed a lot. Above all the Lunch and dinner provided on the way was excellent, and hence we all are satisfied with that. Then we all are thankful to Greewich Tours and Holidays, especially to Baby Thoppil for the excellent Hospitality shown to us by arranging a grand valedictory function with a dinner in the last day. Some photos taken by me are uploaded here.

Greenwich Travel & Holidays is a global provider of charming tours and holidays packages to a wide range of corporates and individuals in a cost-effective manner.

Reach Us at

Head Office:

2nd Floor, Zodiac Square, SA Road, Kadavanthra, Cochin – 682020

64-Variety Hall Road, Coimbatore - 641001

[email protected]

+91 98472 17942

+ 91 484 4302555

Our Accredetations

© Greenwich Travel & Holidays 2023

Introduction to Generali Global Assistance Travel Insurance

• Generali Global Assistance Cost

Compare Generali Travel Insurance

• Why You Should Trust Us

Generali Global Assistance Travel Insurance Review 2024

Affiliate links for the products on this page are from partners that compensate us (see our advertiser disclosure with our list of partners for more details). However, our opinions are our own. See how we rate insurance products to write unbiased product reviews.

Generali Global Assistance is a well-established name within the travel insurance industry. Ideally, this translates to a travel insurance company with first-class service and coverage. The question for many consumers is simple: Does Generali live up to customers' expectations?

• Check mark icon A check mark. It indicates a confirmation of your intended interaction. Offers 3 plans with diverse coverage including sporting equipment and medical and dental
• Check mark icon A check mark. It indicates a confirmation of your intended interaction. Buyers can get up to $1 million in emergency assistance coverage with the premium plan
• Check mark icon A check mark. It indicates a confirmation of your intended interaction. Affordable premiums
• con icon Two crossed lines that form an 'X'. CFAR coverage is expensive relative to standard policies
• con icon Two crossed lines that form an 'X'. CFAR only covers up to 60% of non-refundable costs
• con icon Two crossed lines that form an 'X'. Multiple reviews indicate claims team didn’t start processing claims until policyholders called more than 30 days after filing

Generali Global Assistance is a reputable travel insurance provider offering multiple tiers of travel insurance coverage at reasonable rates. It offers the standard coverage for trip cancellations, emergency medical expenses, and evacuations. However, Generali falls short of the best travel insurance companies . 

While Generali's coverage isn't necessarily bad by any means, it fails to distinguish itself in any way. Its plans are on the cheaper side, but aren't the cheapest. Its offers all the key coverages, but limits aren't exceptionally high. Even its additions are middling, such as its cancel for any reason coverage, which reimburses you for 60% of your nonrefundable costs when most of the best CFAR travel insurance offers 75% coverage.

It's also worth mentioning that Generali is notably strict on its pre-existing condition coverage. Pre-existing condition waivers are only offered with the most expensive Premium plan, and travelers must purchase the plan within 24 hours of their final trip deposit. 

Coverage Options Available With Generali

Generali offers three tiers of travel insurance coverage: Premium, Preferred, and Standard. All three travel insurance policies cover baggage delay and loss, travel delay, interruption, cancellation, and missed connection reimbursement benefits.

Here are some of the highlights for each plan to help you better understand what coverage you may need:

The Standard Plan offers the lowest coverage with more budget-friendly premiums. It offers up to 125% reimbursement for trip interruption and up to $1,000 in travel delay reimbursement. Policyholders are limited to $250,000 per person for emergency assistance or transportation. If your baggage is lost, you'd have $1,000 to replace toiletries, clothing, and other belongings.

With the Preferred plan, you can expect 150% reimbursement for inevitable trip interruptions. It also offers travelers up to $1,000 per person for travel delay reimbursement. In addition, the emergency assistance or transportation coverage drops from $1 million to $500,000 per person, and travelers can enjoy up to $1,500 per person if baggage is lost.

Generali's Premium plan offers generous coverage for various scenarios. For example, you'll enjoy up to 175% reimbursement of your trip cost if your travels are interrupted for reasons beyond your control. Generali's Premium plan also includes up to $1,000 per person in travel delay reimbursement and up to $1 million per covered individual for emergency assistance or transportation. Finally, it has up to $2,000 per person in replacement expenses (i.e., toiletries, clothing, and other necessities while you wait for your delayed bag) if your baggage is lost.

You can compare Generali's three plans below.

Additional Coverage Options

Generali offers two add-on services alongside your base travel insurance plan:

Trip cancellation for any reason (CFAR)

Cancel for any reason (CFAR) coverage reimburses you for nonrefundable expenses associated with canceling travel you've already paid for. Generali's Premium plan is eligible for CFAR coverage which pays you back for 60% of the total nonrefundable cost of your travel.

You must purchase CFAR coverage on your Premium plan within 24 hours of your initial deposit. However, eligible customers can take advantage of its full benefits, as the name suggests, for any reason. Medical problems, family emergencies, work scheduling issues, or just changing your mind are a few of the reasons Generali might pay a CFAR claim.

Preferred and Standard plans are not eligible for CFAR upgrades. New York residents are also not eligible for CFAR coverage. Generali's website estimates buyers will pay an additional 50% in travel insurance premiums for this rider while the max reimbursement is only 60% of the "penalty amount" (i.e., nonrefundable costs).

Rental car damage protection

Travelers can also purchase rental car coverage alongside their travel insurance policy. Premium plan customers already have up to $25,000 in rental car protection in their policy benefits. Preferred and Standard plan holders can purchase the same coverage amount.

Texas residents are not eligible for rental car coverage. If you're unsure about this rider, we recommend checking the limits of your auto insurance . Generally, U.S.-based auto insurance extends to rental cars. But you may want to supplement your coverage depending on what you already have.

Generali Global Assistance Travel Insurance Cost

The premium you pay will depend on various factors, including the age of the travelers, destination, and total trip costs. The  average cost of travel insurance  is 4% to 8% of your travel costs.

After inputting some personal information, such as your age and state of residence, along with your trip details, like travel dates, destination, and trip costs, you'll get an instant quote for the plans available for your trip. And from there, it's easy to compare each option based on your coverage needs and budget.

Now let's look at a few examples to estimate Generali's coverage costs.

As of 2024, a 23-year-old from Illinois taking a week-long, $3,000 budget trip to Italy would have the following Generali travel insurance quotes:

• Generali Standard: $82.50
• Generali Preferred: $95.70
• Generali Premium: $113.47

Premiums for Generali plans are between 2.75% and 3.8% of the trip's cost, well below the average cost of travel insurance. It's also relatively cheap compared to many of its competitors

Generali provides the following quotes for a 30-year-old traveler from California heading to Japan for two weeks on a $4,000 trip:

• Generali Standard: $108.75
• Generali Preferred: $126.15
• Generali Premium: $145

Once again, premiums for Generali plans are between 2.7% and 3.6%, below the average cost for travel insurance.

A 65-year-old couple looking to escape New York for Mexico for two weeks with a trip cost of $6,000 would have the following Generali quotes:

• Generali Standard: $271.14
• Generali Preferred: $304.68
• Generali Premium: $459.02

Premiums for Generali plans are between 4.5% and 7.7%, which is roughly in line with the average cost for travel insurance. This is to be expected, as travel insurance is often more expensive for older travelers.

How to Purchase and Manage a Generali Policy

To buy a Generali travel insurance policy, you'll need to obtain a quote on its website. You'll need to enter your intended destination, travel duration, number of travelers, state of residence, age of traveler(s), and total cost of your trip. 

You'll get quotes for all three Generali plans with general overviews of the policy benefits. You'll also find a detailed coverage description when you click "View Plan Documents." We highly encourage you to read through the terms to fully understand your policy. You can call 888-210-2134 for Generali's customer service line when purchasing a policy.

How to File a Claim with Generali Travel Insurance

To file a claim with Generali's travel insurance division, start at the eClaims portal .

You can also call its claims department at 800-541-3522 for assistance. Generali promises all insurance claim calls will be returned within one business day, and most calls are returned on the same day they are received. Many people reported quick claims processing and reimbursement when we reviewed recent customer feedback.

However, several reviews described waiting over 30 days only to discover Generali had yet to review their claims submission. As such, if you are still waiting to receive a response indicating Generali is working on your claim within a few days, we recommend checking in with customer service.

You'll need to provide supporting documentation for your claim, such as proof of travel delay from the airline or relevant claim checks for lost baggage. Your eClaims portal should give you the necessary details and update you on the ongoing status of your claim. Email the claims team for questions at [email protected] or use the eClaims chatbot for automated assistance.

Generali Customer Service and Claims Experience

Generali's reviews vary wildly depending on the site you check. On its Better Business Bureau page, Generali scores an average of 1.11 stars across 315 reviews. On Trustpilot, it scores an average of 3.5 stars across 419 reviews. Lastly, it has an average of 4.33 stars on SquareMouth across nearly 4,500 reviews. 

Many five-star reviews mention how easy it was to purchase a Generali plan and how that plan gave them peace of mind while traveling even if they never had to file a claim. However, most of the mixed reviews come from people who filed claims, reporting long wait times, uncommunicative claims agents, and claim rejections with no explanation. 

That said, Generali's customer service team is generally very responsive, particularly on its BBB and Trustpilot pages. Reviews on these pages generally get a response within a week. 

Learn more about how Generali Travel Insurance compares to popular travel insurance companies.

Generali Global Assistance Travel Insurance vs. Nationwide Travel Insurance

Nationwide Travel Insurance is part of an extensive network of insurance products. Unlike Generali, you'll recognize any Nationwide product as it's listed on the same website. In addition, Nationwide offers bundling discounts, depending on what you're buying. It also sells short-term and long-term insurance plans (like auto and home).

Nationwide has been in business since 1925. Its travel insurance wing offers plans and coverage options to suit diverse travelers' needs. Customer review sites like Trustpilot had reviews complaining about long wait times and claims overlooked with Generali. Nationwide's reviews described long processing times, poor communication, and other claims-based issues.

If you're solely concerned about coverage and rates, Generali is upfront about the fact that its CFAR coverage is exceptionally costly. The company's website seems to imply the CFAR rider's cost is bloated compared to its value. But its basic plans have a few more perks compared to Nationwide's single-trip plans. And while Nationwide offers cruise plans and multi-trip options, Generali does not match at the time of this review.

Read our Nationwide Travel Insurance review here.

Generali Global Assistance Travel Insurance vs. Allianz Travel Insurance

Allianz Travel Insurance is another reputable insurance company that has been in business since 1890. Allianz Travel Insurance is one of the biggest names in travel insurance, serving more than 55 million travelers across dozens of countries.

Both Generali and Allianz Travel Insurance offer comprehensive single-trip coverage options for travelers. Generali's website makes reviewing and comparing its three travel insurance plans easy. However, Allianz Travel Insurance offers annual (multi-trip) policies while Generali doesn't. Both companies list rental car protections for some travelers.

Allianz customers leaving reviews online indicate the claims process may be confusing and drawn out. Most importantly, a few reviews cautioned future travelers to come in with complete documentation. In our experience, offering more paperwork rather than less with Allianz Travel Insurance is better.

Read our Allianz Travel Insurance review here.

Generali Global Assistance Travel Insurance vs. InsureMyTrip

InsureMyTrip.com is an insurance broker that uses your travel details to collect insurance company bids on your behalf. You can enter your information and get multiple quotes back. As a result, Generali may be one of the insurance providers providing you with a quote through InsureMyTrip. Rates may not match what a provider would offer on its website, though. Broker websites like InsureMyTrip often charge a premium to account for third-party fees or offer discounts as a partner company knows it's competing for customers no matter what. Whatever the case, InsureMyTrip makes it easier to shop for travel insurance. However, it would not process any claims. So for some consumers, it may be more complicated to determine where to go to make a claim against their policies or get help if something goes wrong.

Read our InsureMyTrip Travel Insurance review here.

Why You Should Trust Us: How We Reviewed Generali Global Assistance Travel Insurance

When evaluating travel insurance companies, we consider various factors, including the number of plans available, the coverage, feedback from customer reviews, average premiums, customer support, ease of filing claims, and reimbursement times. No single factor can truly determine how travel insurance companies stack up.

These factors together allow us to develop ratings for each travel insurance company. Then we break down the pros and cons, pointing out potential issues. We also aim to bring to light solutions other buyers have already found should you choose to work with the travel insurance provider being reviewed.

You can read more about how Business Insider rates insurance products here.

Generali Global Assistance Travel Insurance FAQs

Generali's Premium plan covers pre-existing conditions if you buy the policy within 24 hours of your final trip deposit. Its Preferred and Standard plans do not offer pre-existing condition coverage.

Generali has additional coverage options for rental car insurance for its Preferred plan and CFAR coverage for its Premium plan. 

In case of emergency assistance needs while covered by Generali, policyholders should contact Generali's 24/7 hotline for immediate support. You can reach the hotline at 877-243-4135 in the U.S. and 240-330-1529 worldwide.

Generali's travel insurance coverage may include limitations or exclusions based on travel destinations, especially in relation to governmental travel advisories or high-risk areas. Policyholders should review Generali's policy documentation or contact them directly for clarification on any geographic restrictions.

Generali states it will review claims within 30 days, but customer reviews have described longer wait times.

Editorial Note: Any opinions, analyses, reviews, or recommendations expressed in this article are the author’s alone, and have not been reviewed, approved, or otherwise endorsed by any card issuer. Read our editorial standards .

Please note: While the offers mentioned above are accurate at the time of publication, they're subject to change at any time and may have changed, or may no longer be available.

**Enrollment required.

• Main content