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LATAM Airlines 4+

Latam airlines group s.a..

• 4.7 • 24.3K Ratings

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Description.

Enjoy a simpler, faster and more personalized experience. . New Smart Home with all the information about your next trip · New Notification Center: you decide how you want us to contact you. · New LATAM Wallet for faster refunds. · Improve seats and buy more baggage for your flights. · Create your account and enjoy the benefits of a LATAM Pass member. This is just the beginning. Get to know her and be part of the next updates of this new app.

Version 12.4.0

What's new: - As usual, we added bug fixes and improvements for speed and stability.

Ratings and Reviews

24.3K Ratings

I got in from Panama City and was not allowed to check into my flight to La Serena

Yeah, that’s right, LATAM does not care if you are connecting and 50 minutes prior was not enough time to allow me to check in to my flight to La Serena. I had to rebook myself to the next flight. In addition, when I did check in later and self checked my bag, I had to try five different machines because they had all run out of paper and of course no one told me that because I was traveling premium I could have checked in with their Premium checkin services without doing all the self-check-print-your-own-luggage.

Worst frequent flyer app I ve ever seen

I am Latam BlackSignature member since a while already. I have been always using the app and the website and I am still convinced that both things are the biggest weakness that Latam has . A few years ago when I started using the app, I found it very basic and full of errors, and I compared it with the AA app which was already much better than this one. At that time I thought that it was a matter of time and learning curve. However, as the years passed there is no improvement at the app, in the contrary, things are getting worse every day. Its completely inestable, and you cannot trust that it will work . Upgrade requests, data update, boarding pass download, account status, do work only once in a while. In most of the cases I need to contact the special services WhatsApp to solve y requests. It also misses very basic features like baggage tracking. I would recommend that you re do it from scratch . Is really terrible

Developer Response ,

"Hello , we are sorry for the inconveniences you have mentioned. We would appreciate it if you contact us at [email protected] so we can ask you for more information. We want to continue improving our App and your comments will be of great help to us. Thank you! "

Seat selection not shown, wrong baggage allowance

I selected my seats on my international premium business flights and both the app and the website do not reflect the confirmed selections in the opening screen. Instead both keep saying “random seat”, suggesting I haven’t made a selection. Had to call customer service to find out that oh, that’s the just app / online UI being crappy. App also indicates the wrong baggage allowance for my fare, and I got an email alert stating I needed to buy a check in bag AND a cabin bag (for my business class fare!). Again, had to call customer service helpline a few times to sort this out (they were nice but twice I got a trainee whose English wasn’t good). But back to this app: not great. I’ve now updated it twice within a month and still same seat selection issue.

"Hello, we are sorry for the inconveniences you have mentioned. We would appreciate it if you contact us at [email protected] so we can ask you for more information. We want to continue improving our App and your comments will be of great help to us. Thank you! "

App Privacy

The developer, LATAM Airlines Group S.A. , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

• Search History
• Identifiers
• Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

English, Portuguese, Spanish

• Developer Website
• App Support
• Privacy Policy

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LATAM Airlines Reviews and Flights

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LATAM Airlines

Airline Summary

Reviews we perform checks on reviews. tripadvisor’s approach to reviews before posting, each tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. if the system detects something that potentially contradicts our community guidelines , the review is not published. when the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. our team checks each review posted on the site disputed by our community as not meeting our community guidelines . learn more about our review moderation..

• Excellent 10,361
• Very Good 13,613
• Average 8,223
• Terrible 5,433
• Premium Economy
• Business Class
• First Class
• All languages ( 41,345 )
• Spanish ( 18,916 )
• Portuguese ( 15,270 )
• English ( 5,847 )

" Stay away from this airline in El derado airport and Cartagena airport in Colombia. Especially if you’re a brown skin girl. "

" Don’t book with this airline "

" Avoid connections in Lima, Peru. We had to wait 60/75 minutes onboard because they had the plain trapped between two other planes "

" Avoid this airline (at least if you go from Cartagena)! "

" Take a different airline! "

Search flights

Cabin Upgrade

Fly in a premium cabin and take your experience to the next level.

Use your Elite Member Segments to fly in  Premium Economy  or  Premium Business  cabins on your international flights sold and operated by LATAM Airlines.

• Priority to obtain your Cabin Upgrade  will depend on your Elite category and the time you apply
• You can get an Cabin Upgrade if Premium Economy or Premium Business cabin seats are available.
• Please remember that you must apply 48 hours before your flight departs on  our website , and not upon arriving at the airport
• In order to apply, you must have processed your Check-in for the flight.
• If your upgrade clears, we will notify you directly at the airport or via e-mail 12 hours before your flight.
• Check your position on the Upgrade list .

Learn about the cabins that you can access with your Upgrade:

Relax in seats that recline and turn into flat beds . Enjoy the warmest onboard service and savour our gourmet menu created by famous chefs, together with wines selected by the most awarded sommelier in South America.

Enjoy your regional flights. In this exclusive cabin offering preferential service, you’ll find all the space and comfort you need for your trip. We designed this class specifically in response to what passengers traveling on business most value on short-haul flights: the opportunity to maximize their time and enjoy excellent service.

We are now presenting our new model to apply for a Cabin Upgrade starting August 22, 2023, which will be much simpler and easier to use.

We are replacing “Courtesy Coupons” with “Courtesy Segments”

We will be changing from “Upgrade Coupons” to “Courtesy Segments”. In this way, to apply for a Cabin Upgrade, you will no longer need to calculate how many coupons you will need for each trip. 

How does it work?

With this new Cabin Upgrade system, you will only need one Courtesy Segments, to apply on each flight. As with the previous model, each elite category has different numbers of segments. 

Check out this example of the new way to apply for the Upgrade:

Depending on your Elite category, you will have a number of Courtesy Segments to apply for an upgrade on flights within South America and another number of separate Courtesy Segments to apply for an upgrade on flights outside of South America. The use of one of these does not affect or negate the use of the other. 

Companion Policy

As in the previous model, you can apply for a Cabin Upgrade with a travel companion. 

Know what the routes are within and out of South America

How to apply.

In order to apply for a new Cabin Upgrade, you will have to do so, as you have done up until now, 48 hours before the flight, on our website .

Then, on the application page you will be able to review the seats available in the business class cabin, your place on the list and the category, date and time for those who have applied, so that you can know in advance the probability of obtaining an upgrade. 

Cabin Upgrade application priority

1. Black Signature 2. Black 3. UPG Biding 4. Platinum 5. Gold Plus/Gold

New application requirements: 

1. Elite Category  2. Having one of the associated credit cards 3. Application date and time

Frequently Asked Questions:

• Are there any restrictions to requesting a Courtesy Upgrade?
• Yes. In some cases, it will not be possible to request an upgrade. Check to see if any of these apply to you:
• Passengers with pets (PET)
• Ticket fares other than Plus or Top.
• Any ticket concession
• When will I receive confirmation of my Upgrade request?

Your Upgrade will be confirmed at the time of boarding on flights operated by LATAM Airlines Brazil/Paraguay. For flights operated by LATAM Airlines of other countries, if you apply for the upgrade between 12 and 48 hours beforehand, you will receive your confirmation 12 hours before your flight departure time.

• If my flight has connecting routes, is the upgrade valid for all Segments of my trip?

No. The application for an Upgrade is valid for a single segment. One can apply for each of the Segments as long as the member has the necessary courtesy Segments and the fare purchased allows it. 

• What happens if my Upgrade request is not approved?

If the Upgrade request is not approved, the client’s segments are returned to them within 2 days. This way you will then be able to apply for Upgrades on other flights.  

• For how long are my segments  valid?

Segments  are valid for one year. You can get them renewed every year on April 1 (the year starts on April 1 and ends on March 31). Segments  are not cumulative.

• What happens if I access a superior category?

If you receive a category upgrade your segments  are renewed in the number corresponding to your new category. The balance is not accumulative, so any unused category segments you previously held will be cancelled and you will receive new segments that correspond to your new category.  

• Can I transfer the segments?

No. Csegments are non-transferable, but you can share them with a travel companion.  

• If I get the upgrade, do I also get the business class baggage allowance?

The Courtesy Cabin Upgrade benefit is accompanied by the benefits associated with the Premium cabin, such as: baggage allowance, access to the VIP lounge, Premium boarding and Check-in, and Priority baggage, as long as the upgrade has been granted at the time of receive them.

• What will happen to my coupons with the new UPG model?

Since the model change will take place during the second half of 2023, your coupons will not be affected. Just as your coupon book is renewed every year, during the second half of 2023 you will be charged for the ""Courtesy Tracts"" corresponding to your member

Terms and conditions

• The conditions also apply to their companions.
• Each member will have a limited number of Courtesy Segments during the year, according to their category.
• Cabin Upgrades with the use of the member’s Courtesy Segments are subject to seat availability on the flight.
• The Courtesy Segments needed for Cabin Upgrades are renewed on April 1 of each year, regardless of the date they are assigned (bearing in mind that the year begins on April 1 and ends on March 31).
• The tranches are not cumulative (no rollover).
• Companions can use coupons available to Elite members as long as they travel with the owner of the coupons, irregardless of whether or not they are on another reservation and/or cabin, and as long as they comply with Cabin Upgrade request conditions.
• The Courtesy Cabin Upgrade benefit is accompanied by the benefits associated with the Premium cabin, such as: baggage allowance, access to the VIP lounge, Premium boarding and check-in, and Priority baggage, as long as the upgrade has been granted at the time of receive them.
• If you make your request between 12 and 2 hours before your flight, you will have to verify availability at the boarding gate at the airport.
• Confirmation of Cabin Upgrade using Courtesy Segments will always be subject to cabin availability and possible airplane changes at the time of travel.
• Your location on the list may change up to 45 minutes before your flight departure and will be confirmed at the boarding gate, subject to cabin availability.
• Tickets issued at a discount price do not qualify for Complimentary Upgrades, unless they are remitted at the adult or child fare that meets the minimum fare bundle.
• For adults traveling with infants in the same seat, a request may be made for a Complimentary Upgrade through the Contact Center if the adult's ticket meets the minimum fare bundle.
• Courtesy Segments for Cabin Upgrades do not apply in the following cases: Courtesy tickets or other free ticket promotions, reduced fare tickets, companion tickets, charter flight tickets, tickets with a discount for travel agents or airline industry employees (except for tickets with an EM benefit that satisfies the minimum fare requirements), tickets purchased for articles that occupy a seat, tickets with unpublished fares (including group fares) and tickets issued subject to special terms and conditions.
• If you encounter any problems, please get in touch with our Help Center .

Request a Cabin Upgrade here!

Use your coupons and increase the level of your flight.

Check your position in the application

Check your position on the Upgrade list.

Discover your Elite member benefits

Enjoy a unique experience with your LATAM Pass benefits.

Discover LATAM Pass

Learn more about the LATAM Pass program.

The complete guide to earning and redeeming with LATAM Pass

Update: Some offers mentioned below are no longer available. View the current offers here .

LATAM Pass is the loyalty program of LATAM — an airline created when LAN and TAM merged in 2012. Recently, the airline left the Oneworld alliance after Delta Air Lines purchased 20% of the South American airline , making waves in the region's travel industry.

Unfortunately, the airline has been hard-hit by the coronavirus-fueled travel downturn. It filed for chapter 11 bankruptcy here in the U.S. and was later delisted from the New York Stock Exchange. Through all of this, though, the airline has said it will continue to operate as it restructures.

In a post-coronavirus world, LATAM will likely have a larger U.S. presence as it works to cooperate with Delta Air Lines. The two airlines still plan on creating a gateway hub in Miami (MIA), which would give American Airlines — Miami's largest carrier — a run for its money.

This expansion means we'll likely see more LATAM planes stateside, so you should be familiar with it if you're a miles and points enthusiast. I think that we'll continue to see the program grow after coronavirus and possibly become an American Express or Chase transfer partner .

In this article, I'll give you the lowdown on the LATAM Pass program. I'll start by discussing the program's partners and then move onto elite status, redeeming miles and earning miles.

Let's get started!

New to The Points Guy? Sign up for our daily newsletter and check out our beginner's guide .

Program partners

While LATAM is no longer in Oneworld, it's maintained a handful of partnerships with Oneworld carriers for codesharing, reciprocal points earning and more. Here's a quick look at the airlines you can earn and redeem LATAM Pass miles with.

Alaska Airlines

Alaska Airlines is a Seattle-based domestic carrier in the U.S. You can earn and redeem LATAM Pass miles on most Alaska flights, including on the airline's limited international route network.

Austrian Airlines

Austrian Airlines is a Star Alliance carrier based in Vienna, Austria. You can earn and redeem LATAM Pass miles on the airline — to earn, just add your LATAM Pass frequent flyer number to your Austrian ticket.

Azul is a Brazillian low-cost carrier that operates both domestic and international flights from the country. LATAM and Azul's partnership allows members to earn and redeem LATAM miles on most Azul flights.

British Airways

British Airways is a London based carrier that operates flights to all corners of the world. LATAM and British Airways have continued its partnership despite LATAM leaving Oneworld, giving you an easy way to earn LATAM Pass miles when flying to, from and around Europe.

Cathay Pacific

Cathay Pacific is the flag carrier of Hong Kong. Like British Airways, it has maintained its partnership with LATAM. You can earn and redeem miles on Cathay Pacific and Cathay Dragon flights.

Delta Air Lines

As discussed earlier, Delta owns 20% of LATAM. Because of this, the two airlines allow reciprocal mileage earning and redemption. LATAM and Delta elites also enjoy reciprocal elite status benefits when flying.

For example, LATAM Platinum (and higher) members can access Delta lounges, enjoy priority boarding and check additional bags for free when flying on Delta Air Lines. You can view the full list of benefits on LATAM's website .

Related: Delta Air Lines stands by new partner LATAM, despite bankruptcy

Finnair is Finland's international airline, offering flights to Europe, Asia, North America and beyond. LATAM will continue its partnership with Finnair, allowing members to earn and redeem miles when flying the airline.

Iberia is Spain's flagship airline that offers domestic and international flights from the country. The airline will continue its partnership with LATAM, letting members earn and redeem points when flying with Iberia.

Japan Airlines

Japan Airlines is an international airline with hubs in various Japanese cities. You can earn and redeem LATAM pass miles on most of these flights, making it even easier to fly to Japan for your next international vacation.

Lufthansa is the largest airline in Germany, offering flights to major cities around the world. Like other airlines listed here, you can earn and redeem LATAM Pass miles on Lufthansa flights.

Malaysia Airlines

Malaysia Airlines is another Oneworld airline that LATAM will keep as a partner. The airline is the largest in Malaysia, providing connections around Asia. You can earn and redeem LATAM Pass miles on most of the airline's routes.

Qantas is Australia's flag carrier, which operates domestic and international flights from the country's biggest cities. You can earn and redeem LATAM Pass miles on all of Qantas' routes.

Qatar Airways

Qatar Airways is a Doha-based carrier with an excellent Qsuites business class product. This Oneworld carrier plans to stay partnered with LATAM despite its Oneworld departure, so you can continue to earn and redeem with Qatar.

Royal Jordanian

You can earn and redeem LATAM Pass miles on Royal Jordanian flights. The airline is based in Amman, Jordan and offers flights around the Middle East and Asia, Europe and major North American cities like New York-JFK and Montreal (YUL).

S7 Airlines

S7 Airlines is a Russian airline that mostly focuses on domestic flights. You can earn and redeem LATAM Pass miles with the airline, including its limited international flights to Europe and Asia.

SriLankan Airlines

SriLankan Airlines is an international airline in SriLanka that flies to 113 destinations worldwide. You can earn and redeem LATAM Pass miles on all of these routes — a huge benefit for those who travel in Asia.

Swiss Airlines

Finally, we have Swiss Airlines. Swiss is another Lufthansa Group airline that offers international flights from Zurich (ZRH) and Geneva (GVA) to North America, Asia, Europe and beyond.

Related: Your guide to airline partners and award charts

LATAM elite status

Like most airlines, LATAM has various elite status tiers that offer varying degrees of benefits on LATAM and select partner airlines like Delta. These include things like seat assignment, free checked baggage and more — let's take a look.

Related: Complete guide to airline elite status during the coronavirus outbreak

LATAM Gold status

LATAM Gold status is the airline's low-tier status. It includes a handful of benefits that frequent travelers may find useful, but it won't give you an ultra-luxurious travel experience. Here's a quick look at the benefits:

• Courtesy upgrade with coupons: Gold members get two coupons per year to use for a one-class upgrade. We'll discuss these certificates later in this section.
• Seat selection on domestic flights: You can select a seat free of charge on all LATAM domestic flights in South American countries.
• Priority check-in: You can check-in at a priority counter reserved for elite status members.
• Priority baggage: Your bags will deplane first on international flights.
• Maternity leave: You can extend elite status for one year when pregnant.

LATAM Gold Plus status

Things get a little more interesting with Gold Plus status. LATAM Gold Plus includes all of the standard Gold benefits plus the following:

• Courtesy upgrade with coupons: Enjoy four upgrade certificates every year you maintain Gold Plus status.
• Priority boarding: Board the plane before regular travelers.
• Flexibility on domestic flights: move to an earlier or later flight on the same day when flying on domestic LATAM flights.

LATAM Platinum status

Platinum is the airline's mid-tier status, which adds many additional benefits over Gold and Gold Plus. Some of these include better seat selection and extra checked bags. Note that this tier includes all previously mentioned benefits.

• Courtesy upgrades with coupons: You're eligible for six upgrade certificates every year you have Platinum status.
• LATAM+ seat selection: Select preferred seats on domestic and international LATAM flights. These generally have more legroom and — in some cases — a footrest.
• Priority baggage: You and a single companion's bags will deplane first on international flights.
• LATAM lounge access: Access to all LATAM VIP lounges when traveling with LATAM. These are located in major cities in South America and Miami (MIA).
• Associated lounge access: Access select partner airlines when flying with LATAM or a partner. You can view a list of partner lounges on LATAM's website .
• Fast track in New York City: Access to a priority security lane at New York-JFK for you and a companion.
• Preferred contact center access: Platinum and higher elites have access to a dedicated contact center.
• Free bassinet: Access to a free bassinet when flying with a child.

LATAM Black status

LATAM Black is the second-highest status tier. It includes various high-end perks as well as all of the benefits listed earlier. Here's a look:

• Courtesy upgrades with coupons: You're eligible for unlimited upgrade coupons and six coupons for a companion.
• Seat selection on international and domestic flights: Free seat assignments on all LATAM flights for you and one companion.
• LATAM+ seat selection: Select LATAM+ seat assignments for you and one companion.
• Priority baggage: You and a single companion's bags will deplane first on domestic and international flights.
• Flexibility on international flights: move to an earlier or later flight on the same day when flying on domestic LATAM flights.
• Preferential support: A LATAM representative will contact you via WhatsApp if your flight is canceled, delayed or otherwise disrupted and help you find further accommodation.

LATAM Black Signature status

Finally, we have Black Signature status. Like Gold Plus, this is an enhanced version of standard Black status.

• Priority baggage: You and all travel companion's bags will deplane first on domestic and international flights.
• Special Services: An enhanced version of the Black tier's "Preferential Support" that comes in handy when rebooking disrupted flights.

Using upgrade coupons on LATAM flights

As you can see, each upgrade tier is given a set number of upgrade coupons per year, with Black and Black Signature members getting unlimited upgrade certificates. You can use these certificates to upgrade LATAM flights by one class.

That said, there are some restrictions in place. You must book a Plus or Top fare to use your upgrade certificates. These are generally more expensive than the cheapest fares available, but it may be worthwhile if you can score a cabin upgrade.

You can apply an upgrade coupon to your flight 48 hours before departure. All upgrades are processed based on availability and prioritized by status. This means that if there's only one business class seat available, a Black Signature member would have upgrade priority over a Platinum member.

The number of coupons required for travel depends on where you're traveling. Longer flights require more coupons. For example, a flight from New York-JFK to Lima (LIM) costs two coupons per leg while a flight from Sao Paulo (GRU) to London (LHR) costs three coupons per leg. You can see how many coupons each flight requires for an upgrade on LATAM's website .

Earning miles with LATAM Pass

Unfortunately, it isn't easy to earn LATAM Pass miles here in the U.S. The most popular options include flying on airline partners, using cobrand credit cards and transferring Marriott Bonvoy points.

Earning LATAM Pass miles by flying

As you'd expect, you can earn LATAM Pass miles when you fly with LATAM and its partner airlines. That said, you'll earn miles differently when flying with LATAM and partner airlines — let's break down the process for both.

Earning miles on LATAM flights

Like most U.S. airlines, you'll earn miles on LATAM flights based on ticket cost. The number of miles you'll earn depends on the flight's cost before taxes and your status tier. Those without status will earn 5 miles per dollar spent, meaning that a $1,000 flight earns 5,000 miles.

Elite status members earn bonus miles on all flights. You'll find how many miles per dollar each status tier earns below — here's a look:

This means the same $1,000 flight would earn 11,000 miles. This is a massive benefit to earning elite status since you can more quickly earn miles towards your next award ticket.

Earning miles on partner flights

On the other hand, partner flights earn miles based on the flight's fare class and length. Each airline has its own earning chart — you can see each airline's earning chart on LATAM's website .

To find the miles you'll earn on a partner flight, use GCMap.com to find your flight distance. Next, find the airline's earning chart and multiply the flight's length by the percentage listed to the right of your ticket's fare class.

For example, an Alaska Airlines flight from Seattle (SEA) to New York-JFK booked in P fare first class would earn 3,026 LATAM Pass miles. This is because the flight is 2,421 miles long and Alaska Airlines issues 125% miles flown.

Transfer points from Marriott Bonvoy

Like most airlines, LATAM Pass is a transfer partner of Marriott Bonvoy. You can transfer Marriott Bonvoy points to LATAM Pass at a 3:1 ratio, with 60,000 point transfers getting a 5,000-mile bonus. This means 60,000 Marriott points equals 25,000 LATAM Pass miles.

Consider applying for one of these Marriott credit cards:

• Marriott Bonvoy Bold Credit Card : Earn 30,000 bonus points after spending $1,000 on purchases in your first three months from account opening.
• Marriott Bonvoy Boundless Credit Card: Earn three free nights (each night valued up to 50,000 points) after spending $3,000 on purchases in your first three months from account opening.
• Marriott Bonvoy Brilliant™ American Express® Card : Earn 75,000 Marriott Bonvoy bonus points after you use your new card to make $3,000 in eligible purchases within the first three months of card membership.

Related: When does it make sense to transfer Marriott points to airlines?

Spend on LATAM cobranded credit cards

Likewise, LATAM has a suite of three different cobranded credit cards from U.S. Bank. Each of these cards has its own set of benefits, welcome bonuses and other benefits.

LATAM Visa Signature Card

The $75 per year LATAM Visa Signature Card is the airline's top tier card. It includes various flight benefits like three annual upgrade certificates, 20% off LATAM flights (up to $1,000 annually), and a 20,000 point bonus after your first purchase. It also includes an annual 4,000-mile bonus, lets you earn 25% bonus miles on flights and $1,000,000 in travel accident insurance.

The card earns 2x miles per dollar spent on LATAM purchases and 1 mile per dollar everywhere else. The card is pretty lackluster for earning points but has excellent benefits for frequent flyers.

LATAM Visa Card

Alternatively, the $45 per year LATAM Visa Card has a 15,000 point bonus after first purchase, 10% off LATAM flights (up to $500) and 2,000 bonus miles per year. Plus, it has $500,000 in travel accident insurance. It earns 1x points per dollar on all purchases.

We don't recommend applying for this credit card. In most cases, you're better off opening something like the Chase Sapphire Preferred for a higher welcome bonus and better points earning. Plus, you can book LATAM flights through the Chase Travel Portal.

LATAM Visa Secured Card

Finally, we have the LATAM Visa Signature Card. This secured credit card is for those who are new to credit as it requires a deposit equal to the credit line. It has a suite of limited benefits like a 5,000-mile welcome bonus, 10% off LATAM flights (up to $500) and $500 in travel accident insurance. This card costs $25 per year and earns 1x mile per dollar spent on all purchases.

Related: The 6 best starter cards for building your credit

Book hotels with RocketMiles

RocketMiles is an online hotel booking portal that lets you earn airline miles, Amazon gift cards and other perks when booking hotels. LATAM Pass is a partner, giving you yet another option for earning LATAM Pass miles.

The number of miles you earn depends on how much you spend on your stay. In addition, featured hotels (shown as "Top Offers") also earn more points. We've found that prices are generally comparable to booking direct, but make sure to cross-check prices with other Online Travel Agencies and the hotel's official website.

But there's a catch: you generally won't earn hotel points or get hotel elite status benefits when booking through RocketMiles. This is because most hotels require you to book directly to take advantage of these benefits. Do the math and see if hotel points or LATAM Pass miles work best for your points portfolio.

Related: Should I use Rocketmiles to book hotel rooms?

Redeeming miles with LATAM Pass

Now for the fun part: redeeming LATAM Pass miles. Like most loyalty programs, you can use your LATAM Pass miles for LATAM flights and partner awards. We'll dive deeper into award pricing and how to redeem miles.

Related: How to redeem miles for flights on LATAM

Booking LATAM flights with LATAM Pass miles

LATAM doesn't publish an award chart for its own flights, nor does it disclose how they are priced. According to a support article on the airline's website, the "number of miles or points you need to redeem your ticket depends on the destination and cabin you want to travel in."

In practice, this means that LATAM award tickets are generally priced by distance and by leg. I found that a nonstop economy flight from New York-JFK to Sao Paulo (GRU) costs 41,200 miles on various dates. On the other hand, a flight via Lima (LIM) cost 82,500 miles.

This was pretty consistent across the board. A nonstop economy flight from Los Angeles (LAX) to Lima (LIM) costs 15,000 miles on various dates, while a connecting ticket cost 31,950 miles.

Long story short: you must search for your award ticket to find pricing. This is an annoying process, but it's the only way to see pricing for each award ticket since the airline doesn't publish an award chart for its own flights.

You can book LATAM award tickets online

Thankfully, it's easy to find LATAM award tickets online. Just head to the LATAM website and login to your account. Enter your flight search information on the homepage and click the "Use your LATAM Pass Points" button. All award flights will appear on-screen.

One thing to note: you can't view the taxes and fees associated with each ticket unless you have enough miles to book a ticket. Call LATAM Pass to get a tax quote if you're transferring miles from Marriott Bonvoy to book a ticket.

Booking partner flights with LATAM Pass miles

Here's where things get really frustrating. The LATAM website shows an extremely reasonable award chart for partner awards — we've posted a copy below. Under this award chart, you could book flights to Europe on partner airlines for less than 40,000 miles one-way.

Unfortunately, this isn't the case. According to this chart, a 3,643-mile flight from New York-JFK to Amsterdam (AMS) on Delta Air Lines should cost just 37,500 miles in Delta One . In practice, however, the LATAM website shows a 108,000-mile price for a one-way business class ticket.

A flight from New York-JFK to London (LHR) showed the same price, leading me to believe that LATAM's award chart is simply outdated. As a final test, I looked for a Qatar Airways flight from Doha (DOH) to New York-JFK in business class . This flight was priced at 120,000 miles, significantly higher than the award chart's 96,500-mile rate.

Until LATAM updates its partner award chart, you're stuck finding prices by searching for them on the airline's website. Unfortunately, the prices we're seeing are not competitive with other airline loyalty programs, so we recommend you steer clear of transferring points to LATAM for the time being.

Bottom line

In this article, we gave you the lowdown of the program and discussed partner airlines, elite status, mileage earning and redemption. It's hard to earn these miles right now, but there's a good chance that we'll see them become more ubiquitous after the coronavirus travel downturn subsides with Delta's new investment.

Feature photo by Philip Pilosian/Shutterstock

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Airlines are going to start giving out automatic refunds for delayed or canceled flights — here's who and what will be eligible

New regulations will require airlines to provide refunds for delayed or canceled flights.

The refunds, which airlines have to implement over the next six to 12 months, must be automatic and prompt.

Passengers can also get refunds for delays to checked bags. Here's which situations will be eligible.

Airlines are going to be required to provide automatic refunds for delayed or canceled flights under new Department of Transportation regulations, announced on Wednesday .

The regulations, which airlines must adapt to over the next six to 12 months, define a range of criteria that they say constitutes a "significant change" to a flight that would entitle a customer to a refund.

The new rules also entitle passengers to automatic refunds for delays to checked bags and for airlines' failure to provide extra services that customers have paid for.

The airlines will have to provide refunds that are automatic, meaning passengers don't have to request them, and prompt, which the DOT describes as within seven business days for credit card purchases and 20 calendar days for other payment methods.

The refunds must be in whatever payment method the passenger originally used, whether cash, credit card, or airline miles. The refunds should only be provided as vouchers or travel credits if the passenger explicitly accepts them.

The DOT says that the refund must also be paid in full, including all government-imposed taxes and fees and airline-imposed fees.

Passengers will be eligible for a refund in the case of:

A canceled flight.

A domestic flight delayed by at least three hours.

An international flight delayed at least six hours.

A domestic flight scheduled to depart at least three hours earlier than the original departure time.

An international flight scheduled to depart at least six hours earlier than the original departure time.

Customers will be eligible for a refund in the case of the following if it means that they no longer wish to undertake the journey:

A change in the departure or arrival airport.

An increase in the number of connections.

A downgrade to a lower class of service.

A change to a connection at a different airport that is less accessible for a person with a disability.

A change to an aircraft that is less accessible for a person with a disability.

Passengers will be eligible for a refund of their checked bag fee if their bag is delayed and they file a mishandled baggage report, provided:

The checked bag isn't delivered within 12 hours of a domestic flight arriving at the gate.

The checked bag isn't delivered within 15 hours of an international flight that's 12 hours long or less arriving at the gate.

The checked bag isn't delivered within 30 hours of an international flight that's more than 12 hours long arriving at the gate.

Passengers will be eligible for refunds of paid-for extra services that then aren't provided by the airline, including:

Advance seat selection.

Seat upgrades.

Transportation of checked or carry-on baggage.

Airport lounge access.

In-flight entertainment and WiFi.

In-flight meals, beverages, and snacks.

In-flight blankets and pillows.

Customers will be eligible for travel credits or vouchers in the following cases related to serious communicable diseases:

If they're restricted or prohibited from traveling by a governmental entity or are required to quarantine for a substantial portion of the trip.

If they're advised by a medical professional not to travel during a public health emergency to protect themselves from a serious communicable disease, in the case of the ticket being purchased before the public health emergency was declared.

If they're advised by a medical professional not to travel, irrespective of a public health emergency, because they have or are likely to have contracted a serious communicable disease.

The travel credits or vouchers must be valid for at least five years. Airlines have 12 months to meet the new DOT requirements.

Read the original article on Business Insider

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Yahoo Finance

Southwest airlines co (luv) reports q1 2024 earnings: misses analyst forecasts amidst ....

Net Loss: Reported a net loss of $231 million, or $0.39 loss per diluted share, falling short of estimates expecting a net loss of $190.88 million and -$0.34 per share.

Operating Revenues: Achieved record first quarter operating revenues of $6.3 billion, surpassing the estimated $6420.45 million.

Liquidity: Maintained strong liquidity with $11.5 billion, significantly exceeding the debt outstanding of $8.0 billion.

Cost Management: Experiencing cost pressures but realizing benefits from ongoing cost reduction actions, with a focus on enhancing productivity and controlling discretionary spending.

Network Optimization: Announced closures at four airport operations to address underperforming markets and optimize network efficiency.

Revenue and Capacity Guidance: Expects an all-time quarterly record for operating revenue in Q2 2024, despite anticipating a decrease in RASM by 1.5% to 3.5% year-over-year.

Fleet Adjustments: Plans for approximately 20 Boeing 737-8 aircraft deliveries in 2024, a reduction from previous expectations, due to delivery delays.

Warning! GuruFocus has detected 4 Warning Signs with AMAL.

On April 25, 2024, Southwest Airlines Co ( NYSE:LUV ) disclosed its financial results for the first quarter of 2024 through an 8-K filing . The airline reported a net loss of $231 million, or $0.39 loss per diluted share, falling short of analyst expectations which projected a smaller loss of $0.34 per share and a net loss of $190.88 million. Despite these figures, the company achieved a record first quarter operating revenue of $6.3 billion, although this too was slightly below the anticipated $6.420 billion.

Southwest Airlines, recognized as the largest domestic air carrier in the U.S. by passengers boarded, operates over 700 aircraft primarily consisting of Boeing 737 models. The airline focuses on short-haul, leisure flights with a point-to-point network, maintaining a low-cost carrier business model.

Operational Highlights and Challenges

The first quarter of 2024 posed several challenges for Southwest Airlines, including increased operational costs and revised aircraft delivery expectations which impacted its growth strategy. The airline's President and CEO, Bob Jordan, highlighted efforts to control costs and enhance productivity amidst these challenges. Notably, the company decided to close operations at four airports and is revising its network to optimize performance.

Significant issues were also noted with aircraft deliveries from Boeing, prompting a swift strategic realignment to mitigate impacts on operations. The airline now anticipates a reduction in aircraft deliveries, which has led to adjustments in capacity growth forecasts for 2024 and 2025.

Financial Health and Future Outlook

Southwest reported liquidity of $11.5 billion, which is robust compared to its outstanding debt of $8.0 billion. Looking ahead, the company provided guidance anticipating a decrease in second quarter 2024 RASM (revenue per available seat mile) by 1.5% to 3.5%, with capacity expected to rise by 8% to 9%. The airline also expects economic fuel costs per gallon to range from $2.70 to $2.80.

For the full year of 2024, Southwest now projects a high-single digit increase in operating revenue growth, adjusted for current trends and planned post-summer schedule reductions. This adjustment comes as a direct consequence of the revised aircraft delivery schedules and ongoing operational challenges.

Strategic Initiatives and Capital Management

Amidst financial headwinds, Southwest Airlines is pushing forward with strategic initiatives aimed at enhancing customer experience and operational efficiency. These include network optimization and cost control measures such as limiting hiring and offering voluntary time off programs. The company's capital expenditures for Q1 2024 stood at $583 million, primarily driven by aircraft-related spending.

In terms of shareholder returns, the company continued its commitment by returning $215 million through dividends in the first quarter of 2024. Additionally, the airline highlighted its ongoing efforts in sustainability, notably through the launch of Southwest Airlines Renewable Ventures and investments in sustainable aviation fuel technologies.

Despite the challenges faced in the first quarter, Southwest Airlines is actively implementing strategies to navigate current headwinds and lay a foundation for future profitability and growth. Investors and stakeholders will likely keep a close watch on how these strategies unfold in upcoming quarters, particularly in light of the external pressures affecting the airline industry.

Explore the complete 8-K earnings release ( here ) from Southwest Airlines Co for further details.

This article first appeared on GuruFocus .

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Delta Airlines Boeing plane loses emergency slide in mid-air after JFK takeoff

A Delta Airlines flight was forced to return to New York on Friday after an emergency slide billowed out from above one wing shortly after take-off.

The Boeing plane, bound for Los Angeles , landed safely back at John F Kennedy Airport at around 8.35am.

Flight 520 declared an emergency after cabin crew noticed a "flight deck indication related to the right wing emergency exit slide, as well as a non-routine sound from near the right wing," Delta Airlines told The Independent .

The airline said there were 176 passengers, two pilots and five cabin crew on board the plane. The Boeing 767 had been heading to Los Angeles International Airport.

Cabin crew “reported a vibration”, the Federal Aviation Administration said. The federal agency is investigating the incident.

Delta also confirmed to The Independent that the Boeing 767-300ER plane has been removed from service.

“As nothing is more important than the safety of our customers and people, Delta flight crews enacted their extensive training and followed procedures to return to JFK,” the spokesperson said.

“We appreciate their professionalism and our customers’ patience for the delay in their travels.”

Delta Airlines 767-332ER makes emergency return to John F. Kennedy International Airport after losing its right-hand side emergency slide. pic.twitter.com/NHPJCQHgcc — Breaking Aviation News & Videos (@aviationbrk) April 26, 2024

The incident is the latest in a string of issues involving Boeing’s aircraft and increased scrutiny on the company’s operations. The FAA is currently investigating issues at the company relating to tyres, cabin pressure and various engine or mechanical issues.

A whistleblower told a Congressional hearing last week that Boeing’s 787 Dreamliner is unsafe for operation, after an emergency door “blew out” on an Alaska Airlines flight earlier this year. On Sunday, a Boeing 737 was forced to make an emergency landing in South Africa after a rear wheel exploded during take-off.

The company’s CEO and two other executives announced their resignations at the end of March, while a $355 million loss for the first quarter was announced Thursday as repairs and safety concerns take priority.

The Independent asked Boeing for a statement on this latest incident, but the company said it would defer to Delta Airlines, only stating that the plane was 33 years old.

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Reporting by Gabriel Araujo; Editing by Alison Williams

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Gabriel is a Sao Paulo, Brazil-based reporter covering Latin America's financial and breaking news from the region's largest economy. A graduate of the University of Sao Paulo, joined Reuters while in college as a Commodities & Energy intern and has been with the firm ever since. Previously covered sports - including soccer and Formula One - for Brazilian radios and websites.

The emergency exit slide fell off a Delta Airlines jet after taking off from New York en route to Los Angeles on Friday, Delta said.

Business Chevron

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LATAM Opts For Offshore 787 Checks

While U.S. airlines have long used Latin America for heavy maintenance checks, the continent’s indigenous airlines are also pursuing offshoring solutions of their own.

LATAM Airlines recently signed an agreement for C checks of three Boeing 787s with Amman, Jordan-based Joramco, headquartered roughly 8,077 mi. from the LATAM group’s base in Santiago, Chile.

LATAM signed the deal despite making significant efforts since its restructuring to bring maintenance in house , with South America’s biggest airline group now outsourcing just 19% of its heavy maintenance services, versus 32% before the pandemic.

One reason for this was to mitigate long turnaround times and limited slots at third-party MRO providers, according to Marcos Melchiori, senior manager of LATAM Airlines Group’s MRO facilities in Brazil, who spoke to Inside MRO in March about capacity constraints in the wider MRO market .

“Virtually all other airlines with which we maintain friendly relations report that this has increasingly become an important issue, with a worsening trend in the coming years,” he said. “This is one of the factors that leads us to believe that the movement toward internalization is also important from a strategic standpoint.”

However, there appear to be few such constraints at Joramco, which is scheduled to receive the first of LATAM’s 787s in July.

The Dubai Aerospace Enterprise-owned MRO provider will also perform 787 heavy checks for European travel group TUI, having signed a contract in March.

Airframe heavy maintenance for the global 787 fleet will be worth roughly $240 million this year and rise to $360 million toward the end of the decade, according to Aviation Week Network’s 2024 Commercial Fleet and MRO Forecast.

Joramco also has a longstanding heavy maintenance contract for Boeing 737s from Dublin-based Ryanair.

Alex Derber, a UK-based aviation journalist, is editor of the Engine Yearbook and a contributor to Aviation Week and Inside MRO.

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