royal caribbean cruises ltd uk

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About Royal Caribbean Group

Royal Caribbean Group (NYSE: RCL) is one of the leading cruise companies in the world with a global fleet of 65 ships traveling to more than 1,000 destinations around the world.  Royal Caribbean Group is the owner and operator of three award-winning cruise brands: Royal Caribbean International , Celebrity Cruises , and Silversea Cruises, and it is also a 50% owner of a joint venture that operates TUI Cruises and Hapag-Lloyd Cruises. Together, the brands have an additional 8 ships on order as of March 31, 2024. Learn more at www.royalcaribbeangroup.com or www.rclinvestor.com .

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2024 Annual Shareholder Meeting

Date: May 29, 2024

Time: 9:00AM ET

Location: InterContinental Miami, 100 Chopin Plaza, Miami, Florida 33131

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Safeguarding and Protecting the World’s Oceans and Destinations we Operate, and the Health and Well-Being of our Guests and Crew Members.

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Cautionary Statement Concerning Forward-Looking Statements

Certain statements in this release relating to, among other things, our future performance estimates, forecasts and projections constitute forward-looking statements under the Private Securities Litigation Reform Act of 1995. These statements include, but are not limited to: statements regarding revenues, costs and financial results for 2020 and beyond. Words such as “anticipate,” “believe,” “could,” “driving,” “estimate,” “expect,” “goal,” “intend,” “may,” “plan,” “project,” “seek,” “should,” “will,” “would,” “considering”, and similar expressions are intended to help identify forward-looking statements. Forward-looking statements reflect management’s current expectations, are based on judgments, are inherently uncertain and are subject to risks, uncertainties and other factors, which could cause our actual results, performance or achievements to differ materially from the future results, performance or achievements expressed or implied in those forward-looking statements. Examples of these risks, uncertainties and other factors include, but are not limited to the following: the impact of the global incidence and spread of COVID-19, which has led to the temporary suspension of our operations and has had and will continue to have a material adverse impact on our business and results of operations, or other contagious illnesses on economic conditions and the travel industry in general and the financial position and operating results of our Company in particular, such as: the current and potential additional governmental and self-imposed travel restrictions, the current and potential extension of the suspension of cruises and new additional suspensions, guest cancellations; our ability to obtain sufficient financing, capital or revenues to satisfy liquidity needs, capital expenditures, debt repayments and other financing needs; the effectiveness of the actions we have taken to improve and address our liquidity needs; the impact of the economic and geopolitical environment on key aspects of our business, such as the demand for cruises, passenger spending, and operating costs; incidents or adverse publicity concerning our ships, port facilities, land destinations and/or passengers or the cruise vacation industry in general; concerns over safety, health and security of guests and crew; further impairments of our goodwill, long-lived assets, equity investments and notes receivable; an inability to source our crew or our provisions and supplies from certain places; the incurrence of COVID-19 and other contagious diseases on our ships and an increase in concern about the risk of illness on our ships or when traveling to or from our ships, all of which reduces demand; unavailability of ports of call; growing anti-tourism sentiments and environmental concerns; changes in US foreign travel policy; the uncertainties of conducting business internationally and expanding into new markets and new ventures; our ability to recruit, develop and retain high quality personnel; changes in operating and financing costs; our indebtedness, any additional indebtedness we may incur and restrictions in the agreements governing our indebtedness that limit our flexibility in operating our business, including the significant portion of assets that are collateral under these agreements; the impact of foreign currency exchange rates, interest rate and fuel price fluctuations; the settlement of conversions of our convertible notes, if any, in shares of our common stock or a combination of cash and shares of our common stock, which may result in substantial dilution for our existing shareholders; our expectation that we will not declare or pay dividends on our common stock for the near future; vacation industry competition and changes in industry capacity and overcapacity; the risks and costs associated with protecting our systems and maintaining integrity and security of our business information, as well as personal data of our guests, employees and others; the impact of new or changing legislation and regulations or governmental orders on our business; pending or threatened litigation, investigations and enforcement actions; the effects of weather, natural disasters and seasonality on our business; emergency ship repairs, including the related lost revenue; the impact of issues at shipyards, including ship delivery delays, ship cancellations or ship construction cost increases; shipyard unavailability; and the unavailability or cost of air service.

In addition, many of these risks and uncertainties are currently heightened by and will continue to be heightened by, or in the future may be heightened by, the COVID-19 pandemic. It is not possible to predict or identify all such risks.

More information about factors that could affect our operating results is included under the caption “Risk Factors” in our most recent quarterly report on Form 10-Q, as well as our other filings with the SEC, and the captions “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in our most recent annual report on Form 10-K, copies of which may be obtained by visiting our Investor Relations website at www.rclinvestor.com or the SEC’s website at www.sec.gov . Undue reliance should not be placed on the forward-looking statements in this release, which are based on information available to us on the date hereof. We undertake no obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

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Royal Caribbean Cruises Ltd

Key statistics.

1.88 mean rating - 24 analysts

2024 (millions USD)

About Royal Caribbean Cruises Ltd (RCL.N)

Company information.

Royal Caribbean Cruises Ltd. is a cruise company. The Company owns and operates three global cruise brands: Royal Caribbean International, Celebrity Cruises and Silversea Cruises. It also has interest in TUI Cruises GmbH, which operates the German brands TUI Cruises and Hapag-Lloyd Cruises. The Company’s ships offer a selection of worldwide itineraries that call on approximately 1,000 destinations on all seven continents. Royal Caribbean International offers cruises and land destinations that generally feature a casual ambiance, as well as a variety of activities and entertainment venues. Celebrity Cruises offers a range of itineraries to destinations, including Alaska, Asia, Australia, Bermuda, Canada, the Caribbean, Europe, the Galapagos Islands, Hawaii, New Zealand, the Panama Canal and South America, with cruise lengths ranging from three to 18 nights. Silversea Cruises operates 11 ships, with an aggregate capacity of approximately 4,770 berths, including Silver Endeavour brand.

Contact Information

+ 1 ( 305 ) 5396000

https://www.royalcaribbeangroup.com/

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2023 (millions USD)

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After we disembarked and got back to the airport following our cruise, my wife realized she left her wallet and wedding rings inside the locked safe in our stateroom. We immediately called RC and were told we would not be allowed back on the ship and needed to fill out a lost and found report online. I'll spare you the details, but within 5 days, and after a brief communication mix-up, I was contacted by the Executive Office of RC and our valuables were on their way back to us. I would like to thank Executive Mr. Geno Bell-Floyd and Royal Caribbean for their professionalism, integrity, and trustworthiness and for how this situation was handled.

Date of experience : 26 April 2024

Rcl beverage rip off

I've a Rcl cruise next year. Have been keeping an eye on beverage packages. Top price for US based customers for the deluxe is $90. In the UK top price is £85. A difference of over £12 per customer per day. 10 day cruise =£240 more expensive for UK customers. Recent promotion was buy one second one 50%.US customers got for $67/£53. UK customers £63.A difference of £100/ per person for 10 days.So £200 per couple. Contacted Rcl who stated "market forces" for differences but refused to match US customers prices.I'm crown and anchor member but makes no difference. Seriously thinking about cancelling, nevertheless last time I'll use Rcl. Seems like discrimination and they are giving preferential treatment for US customers.

Date of experience : 23 April 2024

2days after getting off the allure of…

2days after getting off the allure of the seas with a zero balance ,royal deducted a hold off almost three hundred dollars on my debit card leaving me in a negative balance. This set off a chain of events that left me broke,temporarily homeless and caused me to miss a costly chemotherapy session(liver and correctal cancer)which puts me in a a very precarious health and mental condition. Post cruise cust mer services were cold and oblivious to situation. No help what so ever was given!!

Date of experience : 15 April 2024

Once you have paid expect ZERO customer service

Paid over £7000 for our cruise, once paid it is IMPOSSIBLE to get ANY information out of ANYONE at Royal Caribbean. Sent over 2 dozen requests by e-mail and on their website not had a single response. NEVER AGAIN WILL I BOOK WITH THIS COMPANY.

Date of experience : 01 September 2023

Spring Break

My family spent a week on Jewel of the Seas. Our room was outdated, with literally no sound-proofing. The balcony cabin was under the fitness center. It was awful. Staff is very friendly. Entertainment is okay at best. Food is decent but the main dining room takes forever. We dined in all of the “extra” restaurants which I find frustrating to have to pay for variety. I would not travel on this ship again.

Date of experience : 22 March 2024

Probably the worst service I’ve…

Probably the worst service I’ve received. Rude management, hidden costs, misleading tours and terrible, noisy rooms they don’t fix.

Date of experience : 13 April 2024

This was my first cruise with Royal…

This was my first cruise with Royal Caribbean after cruising a few times with Disney Cruise Lines. The actual cruise experience was good, the surrounding amenities were not so much. I won't go into many of the details but just know that the "Key" is a waste of money, and don't prepay for arcade. Overall - not worth it. Contacted them numerous times via phone and keep getting transferred and/or call dropped. Guest Experience Management seems to be a joke.

Date of experience : 25 March 2024

Refused to refund or give future credits

Multiple flights canceled due to bad weather. Company refused to refund multiple tickets, and even refused to give a credit for future cruises because the flight was not booked through them. Lost multiple future clients, we were all looking foward to it.

Date of experience : 04 April 2024

Would just like my money back!!!

When planning a trip and purchasing insurance for this trip with the cruise line; we was told that if we could not go for any reason due to illness our money would be refunded to us. Well a few weeks prior to the cruise my husband's Parkinson's began to cause some problems with his legs really bad and he felt that it would be wise not to take the trip at this time. We contacted the trip planner, who in turn gave us the numbers to call and cancel our trip. Not once has anyone from the Cruise line called to ask if there was something they could do to help. Never asking if we would like to reschedule the trip. We are still trying to get our money back as it seems unlikely a cruise is in our future, because of my husbands' health.

Date of experience : 07 June 2023

I went through a horrible divorce after…

I went through a horrible divorce after 33 year marriage. I had two trips planned with my husband I had to cancel. I asked to move the trips to another time. They said they were keeping my deposit and will not work with me. The one trip was 4 months before setting sail. I gave them plenty of notice. As a business owner myself I would have never treated a customer like this. I am a major gambler too and always spend a lot in their casinos. I will not be going back to Royal Caribbean. Shame on them.

Date of experience : 01 April 2024

If you struggle with mental illness, please reach out to me before you go or save yourself the trauma and DONT GO!

If I could give my experience with Royal Caribbean 0 stars I would. I would like to share what I experienced and went through in hopes that I can save someone from trauma and raise awareness for the horrible actions that went on. I also would like to raise awareness for mental health disorders. Because of a mental disorder, I was confined into a room with everything I had, including my prescription medication taken away from me. I had 0 rights. Ship doctor was one of the most heartless and disrespectful human beings. Prisoners get more hours of sunlight that I was allowed. All employees gave different responses and it was clear there was lack of communication. Every action done by staffing was traumatic and contradictory of what should have been done. I will be writing my story to raise awareness of this issue. Please if you have a mental disorder DO NOT GO! If you would like more information or to discuss please reach out or comment.

Don’t give what you paid for.

Booked a cruise to go to three islands, two of which were coco cay and labadee so we did not have to book excursions and could have a nice day without having to spend extra to get off the island. At the last minute Royal Caribbean cancelled our Labadee stop (which given the circumstance is understandable) however, they routed other cruises to nice equal or better islands, but chose to send us to the trash can of the Caribbean - Nassau. Given they replaced our stop with one that is less valuable (cruises that go there are cheaper than other destinations) they absolutely refused to cancel our cruise or give us any sort of discount or compensation for not giving us our moneys worth of our cruise and changing it to no fault of our own. Their attitude is basically they don’t care if you like it or not they have too many other customers to care if you are happy or get what you paid for. Will stick with Carnival from now on.

Date of experience : 28 March 2024

Air2Sea Program is HORRIBLE

Booked my cruise and needed to fly to our port. I made the mistake of booking our flights through their Air2Sea Program. I am a very inexperienced traveler. We had a connecting flight in Atlanta, unfortunately, their program chose a flight that was 35 minutes between flights. We didn't realize that boarding closed 15 minutes before the flight time. We landed in Atlanta and discovered that we had 14 minutes to get to the terminal that was 19 minutes away from our terminal. Needless to say, we missed our connecting flight - all outbound flights were fully booked, we were on standby for 3 more flights but did not make it and missed our cruise. We did get a refund for the cruise, however, Air2Sea said we were marked as a NO SHOW and REFUSE to refund our flights. IF you cruise with Royal Caribean, DO NOT book your flights with their Air2Sea Program.

Date of experience : 17 November 2023

This was by far the worst cruise we…

This was by far the worst cruise we have ever experienced with RCCL. We have been on numerous cruises. There were some positives (i.e., room attendant, dinner service, a few of the bartenders (pool area) We had an incident with a member of our party of 9 that involved security. Security extremely rude, very unprofessional and harassed the entire party throughout the remainder of our cruise. So, the last 3 days of a 5-day cruise was miserable. We could not wait to disembark. NEVER AGAIN WE WILL SAIL WITH RCCL. I realize that our measly amount of money will not bother them as they could care less.

Date of experience : 03 March 2024

I have traveled with Royal many times…4

I have traveled with Royal many times and this will be my last cruise with them. If there is one thing I dislike is being nickel & dimed by companies forcing cruisers to get packages they do not want. Drinking packages are a great way to save money however when you force a extra package on other room occupants that is wrong. You will no longer have me as a cruiser anymore Royal Carribean!!!

Date of experience : 22 February 2024

Royal Caribbean Customer Service

I am going on a cruise ship with my parents on the Symphony of the Seas. Despite i sent 5 messages to customer service with my questions, nobody has replied me. I also tried to call the US line from Europe as the German customer service can‘t help with bookings done on the US website ( i find it extremely weird) but the number „was not reachable“ at that time. We haven‘t done any cruise ship so far, but i hope the journey will be better than the first experience with the cruise ship.

Date of experience : 15 February 2024

Disappointment prior to sailing.

I’ve never been on a royal caribbean cruise and this will be the last time I book with them. I haven’t even set sail and I truly regret even booking with them. The cruise selected was to Labadee, Haiti however, with the current issues happening in Haiti, I appreciate Royal Caribbean making the decision to not go there for safety concerns. The cruise is now going to stop in Nassau, Bahamas. I do not feel that Nassau, Bahamas is of equal or greater port value as Labadee, Haiti. I understand the cruise has the right to change ports per the contract, but I’ve been to the Bahamas many times and contacted Royal Caribbean to change to a different cruise that would sail the same dates. I was told no changes could be made after final payment. I paid for my cruise in one payment and the port was changed close to the departure date. I understand Royal Caribbean has rules that I agree to at sign up, but I feel they could offer their passengers something for this change to make it a little better for the disappointment. They have their money and they seem to not care if you are happy with their change. Especially, because they are making money by going to one of the cheapest cruise destinations available (Nassau, Bahamas).

Date of experience : 27 March 2024

Travel Agent that will never book group on RCCL

I am a travel agent and I will would never book a group on RCCL again. I have a client that tested positive one day prior to sale. RCCL refused to give a future cruise credit. It seems they would rather everyone get on the cruise ship and infect everyone.

Dishonest and BS company that I will…

Dishonest and BS company that I will never ever again consider using. They tell you they can refund your deposit if it's >3 months then they make you hold for 1/2 hour before transferring your to wait another hour then they tell you they won't refund your deposit because "you bought a non-refundable ticket." That is not what they told me when I bought it!!!! Total BS. DO NOT GIVES THIS CRAP COMPANY YOUR MONEY unless you're 100% sure nothing will happen that may cause you to miss your trip. They rep wouldn't even give his last name "DIEGO" is all he would say. THIS IS A RIP-OFF!!!!!!!!!!!!!!!!!!!!!!!!!!!

Date of experience : 03 February 2024

Save yourself

Save yourself, this is the worst holiday our family ever experienced. Brilliance of The Seas is bogan of the seas, horrific food, boring, heavy drinking, dull and total waste of money. We got off at first stop at a huge extra cost of hotel and flight home, total disaster.

Date of experience : 30 December 2023

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RCL CRUISES LTD

Company number 07366612

• Company Overview for RCL CRUISES LTD (07366612)
• Filing history for RCL CRUISES LTD (07366612)
• People for RCL CRUISES LTD (07366612)
• More for RCL CRUISES LTD (07366612)

Next accounts made up to 31 December 2023 due by 30 September 2024

Last accounts made up to 31 December 2022

Confirmation statement

Next statement date 6 September 2024 due by 20 September 2024

Last statement dated 6 September 2023

Nature of business (SIC)

• 50100 - Sea and coastal passenger water transport
• 79110 - Travel agency activities

Previous company names

We are Passionate

We deliver unforgettable vacations to guests who trust us with life’s greatest moments.

Discover why our crew is the reason our guests keep coming back for more.

We are Innovative

We build the best ships, and even better careers, all while doing the right thing.

We are elevated by technology and are always looking beyond the horizon.

We are Unstoppable

Together we make the impossible, possible.

We open the world to our employees. We travel most of the known world, and our crew is there every step of the way.

We are Propelled by People

Our employees and crew are the driving force behind our success.

They are the heart of our organization. They are the ones that propel us forward.

Become a valued member of our expanding family today.

Discover firsthand what makes Royal Caribbean a great place to work by watching this video. Hear Security Officer Sharon and Reshma Security Staff share their experiences and passion for being part of our team.

Elevate your career: join our elite sommelier team!

Meet Jelena, our Cellarmaster, and March, our extraordinary Sommelier, as they share their remarkable journeys and profound dedication to our team.

Elevate your culinary journey by becoming a valued member of our exceptional culinary team!

Embark on a journey with Celebrity Cruises and meet our exceptional team members who bring culinary excellence to the high seas. Konstantinos, our visionary executive chef; Ornella, our dedicated assistant pastry chef; and Atziri, our executive chef pastry & bakery on Celebrity Cruises, as they share, showcase the passion and dedication that define our cruise experience.

Work with our amazing culinary team!

Thinking about joining Royal Caribbean? Watch this video to hear Executive Sous Chef Omar and CDP3 Pastry Cook Manisha share why they love working with us. Join our growing family at careers.royalcaribbeangroup.com. #IAMRCG #PropelledbyPeople

Ready to embark on this exciting journey? Join our ever-growing family today at careers.royalcaribbeangroup.com.

Dive into the vibrant world of our passionate team with an exclusive video. Listen to Chef de Rang Roberto and Commis de Rang Aleksandra as they reveal the exceptional qualities that make working with us truly extraordinary.

Ever wondered what it’s like to be part of our crew onboard?

Roberta, Bartender on Royal Caribbean International’s Wonder of the Seas, shares a few highlights of her job. Thank you for your hard work, Roberta! You’re an amazing teammate.

Exploring a career with Celebrity Cruises?

Experience the essence of what makes Celebrity Cruises an exceptional workplace in this captivating video. Join Melanie, our Deputy Chief Security Officer, as she shares her personal journey and unwavering passion for being a part of our team. Join our growing family today. Discover more at careers.royalcaribbeangroup.com. #IAMRCG #PropelledbyPeople

Embark on a journey with us and become a valued member of our Food & Beverage team!

Experience the passion and enthusiasm of our team firsthand by watching this video. Listen to Waiter Jizelle and Restaurant Attendant Aleena as they reveal what makes working with us so special. Ready to embark on this journey with us? Join our expanding family today at careers.royalcaribbeangroup.com. #IAMRCG #PropelledbyPeople

Step aboard and become a vital part of our esteemed marine engineering team!

Curious about life aboard our Celebrity Cruises crew? Get an inside look from our dedicated engineers who’ve shared some captivating highlights of their job. Embark on your journey with our expanding family today at careers.royalcaribbeangroup.com. #IAMRCG #PropelledbyPeople

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