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Lowest Airfare Guarantee is no longer valid at Flight Centre stores in New Zealand as of Thursday 14 July 2022. Click here for more information . A Travel Expert Service Fee will be applied to bookings made in store, over the phone or via email, and is charged in addition to the advertised price. Click here for more information. *Travel restrictions & conditions apply. Review any specific conditions stated and our general terms at Terms and Conditions . Prices & taxes are in NZD and are correct as at the date of publication & are subject to availability and change without notice. Prices quoted are on sale until the dates specified unless otherwise stated or sold out prior. Prices are per person.

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Top Tour Operators and Travel Agencies in New Zealand 2024/2025

Top Tour Operators and Travel Agencies in New Zealand. Below you will find 20 of the best tour operators and travel agencies in New Zealand offering in total 130 tours and holidays through-out New Zealand. Combined they have received 104 customer reviews and an average rating of 5 out of 5 stars. The top tour activities offered in New Zealand are: Adventure and sport, Sightseeing, attractions, culture and history & Wildlife, landscapes and nature.

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20 Tour Operators in New Zealand with 104 Reviews

G Adventures

• Address G Adventures Ltd, 60 Bastwick Street, London, England
• Response Rate 90%
• Response Time 2 hours

• Best-in-Class Top 5% of companies
• Excellent Service Top 10% of companies
• Superior Service Top 15% of companies

Real New Zealand Tours Limited

• Address S.B.A. Suite 2, 62 Riccarton Road , Christchurch, New Zealand
• Response Rate 98%

Exodus Travels

• Address Grange Mills, Weir Road, London, England
• Response Rate 85%
• Response Time 3 hours

• Address Nelson House, 55-59 Victoria Rd, Farnborough, England
• Response Rate 96%

• Address 38-51 Bedford Way, London, England
• Response Rate 88%
• Response Time 1 hour

Intrepid Travel

• Address 380 Lonsdale Street, Melbourne, Australia

• Address Picquet House, St Peter Port, Guernsey, London, England

Scenic Luxury Cruises and Tours

• Address 15/56 Pitt St, Sydney, Australia
• Response Rate 74%

• Address Gillies Ave Office Park Suite 101, 27 Gillies Ave, Newmarket, Auckland, New Zealand

Adventure Junkies Ltd

• Address 5 Leeds Lane, Queenstown, New Zealand
• Response Rate 100%

Collette Tours

• Address 162 Middle Street, Pawtucket, Rhode Island, USA
• Response Rate 86%

Luxury Gold

• Address 33 Kern Road, Toronto, Canada
• Response Rate 60%

• Response Rate 92%

• Address 109 Power Road, Chiswick, London, England
• Response Rate 81%

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Welcome to new zealand.

Since 2001 we’ve been helping visitors plan their dream New Zealand vacations. Allow us the privilege of creating your very own customised New Zealand tour itinerary, it begins by you filling out our enquiry form. We are a New Zealand Qualmark Gold Travel Agency.

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Popular Ways to Experience New Zealand

New zealand self drive tours.

Experience a New Zealand self drive holiday, that not only surpasses your expectations but eliminates all of the guesswork.  Even better, this itinerary planning service is absolutely free when you book with us. 

New Zealand Coach Tours

Our hassle-free New Zealand coach tours are a relaxing way to take in the full beauty of New Zealand. Everything is taken care of including pre-booked accommodation, sightseeing activities, the comfort of a luxury coach and the friendly services of our team.

Small Group New Zealand Luxury

The benefits of a small group tour are more leisure time, a flexible itinerary, and unique dining and travel experiences.  Small group tours allow you to venture on alternative routes to the large coach tours.

Walking / Hiking Holidays

Our carefully selected hiking tours give you access to the most exciting volcanic and coastal regions in our National Parks and Reserves.  For those wanting an authentic experience of pure and pristine wilderness.

Adventure Tours New Zealand

Small group adventure tours cater to our clients who want to explore New Zealand’s most beautiful wilderness areas and who have a real passion for actively experiencing ‘The Great Outdoors’.

New Zealand Private Touring

Enjoy flexibility and privacy when touring New Zealand in the capable hands of our exceptional local guides. We use the best operators to enhance your travelling experience, in areas of our country that the larger group coach tours can't go.

Lord Of The Rings New Zealand

Planning your New Zealand holiday around the many Lord of the Rings movie locations will give you an excellent starting point for your itinerary, incorporating a fantastic mix of all that New Zealand has to offer. 

NZ Honeymoon Packages

Your search for that idyllic honeymoon or romantic destination ends here. New Zealand is the ultimate “ends of the earth” place to escape from everyday life. With tranquil yet breathtaking scenery, premium hideaway lodges, and unique experiences - you will build memories to treasure.

Who Are We?

First Light Travel is a Kiwi owned company, operated by Brent Narbey and Nigel Williamson. Adventurers themselves, with more than a few travel stories of their own, they know the ins and outs of travelling both in New Zealand and around the globe. Both are absolute travel professionals with a lifetime in the industry, which means you couldn’t be in safer hands!

Brent and Nigel started First Light Travel in 2001 and are supported by a team of highly experienced and knowledgeable New Zealand based travel specialists.

MEET OUR NEW ZEALAND BASED TEAM

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3 April 2024

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The price is based on current exchange rates but is only an approximation. Please contact us for a final price

Travel agents and agencies

Travel agents and agencies can help you plan and book your trip to New Zealand, whether you're on a budget or wish to experience a luxury holiday.

Explore travel agencies

If you see a ‘100% Pure New Zealand Specialist’ logo beside a travel agent listing, it means they are an accredited expert on New Zealand airlines, accommodation, activities, and more. They have undertaken specific training with Tourism New Zealand to increase their knowledge of our country.

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Terms & Conditions

What do Gold, Silver, and Bronze mean?

Each New Zealand Specialist listed on this website has either Gold, Silver, or Bronze status. These statuses are only available through the 100% Pure New Zealand Specialist Programme (NZSP). The status of a specialist may change over time depending on what NZSP modules and training the specialist completes.

All specialists must have completed 10 modules as part of the NZSP. In addition:

Bronze means that the specialist has also completed at least two additional modules every 24 months since achieving Bronze status.

Silver means that the specialist has at a minimum also:

• attended one NZSP Training Session (in the specialists’ country or via webinar); 
• completed two additional modules every 24 months of achieving Silver status; and
• attended one Training Session every 24 months of achieving Silver status.

Gold means that the specialist has at a minimum also:

• visited New Zealand;
• completed two additional modules every 24 months of achieving Gold status; and
• attended one Training Session every 24 months of achieving Gold status.

About travel agent listings

The travel agent listings on newzealand.com are prepared by travel agents.

This website is a platform to help connect visitors with travel agents, but Tourism New Zealand does not verify all of the information provided, and in using this website you acknowledge that Tourism New Zealand is not responsible for verifying the information provided by those travel agents. This website is not intended to provide assurance that any particular travel agent meets certain quality standards or legal obligations.

To the maximum extent permitted by law, Tourism New Zealand expressly disclaims all responsibility and liability for any information in a travel agent listing. You acknowledge that if you rely on any such information, you do so solely at your own risk. Your use of this website is subject to the terms of use. You must not access or use this website unless you accept all of these terms of use. By accessing and/or using this website you agree to be bound by these terms of use.

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A new way to travel

Beyond The Blue

We are a Boutique Tour Operator based in New Zealand and Australia, that offers refreshingly unique tailor-made itineraries. Let us introduce you to the local personalities of the region, all of whom personify the friendly people of Australia, New Zealand and the South Pacific. Journey with us as we customise your personal wishes and combine with amazingly unique accommodation options. As regional specialists, beyond the blue ensures that every itinerary has that magical mix of unforgettable individuality. With a wealth of experience behind us, we are ready to share our experience and personal experiences with you.

We are a team of passionate travellers - combining your needs and wishes with our experience to create unique itineraries that provide real enriching experiences and good old fashion value for money.

Destinations

To get a feel for our unique travel experiences, have a browse of one of our suggested itineraries and learn about the wonders of the region.

""...I had intended to e-mail you today to tell you how much we enjoyed our trip, which was a lot. We really appreciated all of the arrangements you folks made for us. The half day of fishing was superb - the guide, Chris Brennan, is definitely a keeper (pardon the pun). Just a delightful guy, and an excellent fishing guide. And the candle-lit dinner that night was one of the memorable experiences ..." MH

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l’ve been using Ease Travel for years, and it’s the only website I trust for booking flights coz they are transparent with pricing and fees.. can’t recommend Ease Travel enough.

Vance was great

I travel frequently for work and always use Ease Travel for booking flights. They are reliable and the prices are consistently affordable. They are my go-to website.

I had to change my flight last minute, and Ease Travel’s customer service was amazing. They helped me rebook my flight quickly and effeciently.

Agent Anthony

The customer service agent for my booking, went a above and beyond when we were speaking over the phone he helped me with informing me of my flight details. I am happy to be a customer with Ease Travel! Great personalized help and support. Thank you!

Anthony Richard is such a great

I really appreciate the assistance the agent was able to provide! I needed cheapest & an earlier flight and he was able to assist me quickly in a respectable manner. Thank you!

Excellent agency

The representative was very helpful kind respectful answer all my questions made sure my information was correct sent me my new booking reservation I truly enjoyed talking to her

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• 1252 Dominion Road, Mount Roskill, Auckland

Welcome to Dominion Travel and Tours

Tour your dream destination with new zealand's best travel agency, leading travel agency in new zealand.

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Our Travel Agency can help you find the best cheap flights and ticket deals to your favourite destinations worldwide. Our team of travel agents is ready to assist you on the phone you can rest assured we’re with you every step of the way to make sure your vacation is flawless. If you’re looking for discount airfare, airline tickets, book flight, and vacation packages, you can find it all here – at www.dominiontravels.co.nz.

Best travel agents in auckland , Dominion Tours and Travels were created by our expert technological team with many years of experience in the travel industry. We believe our platform is second to none when it comes to issuing low-cost tickets efficiently in a user-friendly environment. We delivers the best prices possible to our customers. We are highly recommended by our clients for our excellent service. Our team of travel agents is ready to assist you on the phone you can rest assured we’re with you every step of the way to make sure your vacation is flawless.

We deliver best flight booking services in New Zealand

Dominion Travels and Tours is New Zealand’s leading travel agency that offers flight booking, airline tickets, and hotel services.

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Best-Rated Travel Agents

Compare travel agents in New Zealand at Canstar Blue. YOU Travel, Eco Travels, Helloworld Travel, Orbit World Travel, House of Travel, Flight Centre and XTravel were compared on Overall Satisfaction, Communication & Advice, Level of Knowledge, Friendliness of Agent and Price of Trip.

See our Ratings Methodology .

Most Satisfied Customers | YOU Travel

YOU Travel is just the ticket for Kiwi travellers, earning top 5-Star ratings across five out of six categories and taking home Canstar Blue’s 2024 Award for Most Satisfied Customers | Travel Agents.

How we rate travel agents

Our review compares travel agents on customer satisfaction, so you can discover what other Kiwis think about our compared travel agents before you go ahead and book a holiday or trip. Think of it like asking hundreds of your friends and family which travel agents they recommend!

How many Kiwis do we survey for our ratings?

Canstar Blue surveyed 1007 Kiwis who had used a travel agent/agency to book a trip within the last two years and asked for their feedback on the travel agent/agency they used.

• The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics .

What criteria are used to rate travel agencies?

Respondents rate their satisfaction with their travel agent from zero to ten , where zero is extremely dissatisfied and ten is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:

• Overall satisfaction: measures consumer satisfaction with a travel agent brand as an individual score NOT a combined total of all criteria.
• Communication & Advice: the travel agent provides clear and concise advice throughout the booking process, and is readily available to answer any questions.
• Level of Knowledge: the travel agent displays a thorough knowledge of the destinations and travel options available to customers.
• Friendliness of Agent: the customer service provided by the travel agent is attentive and friendly.
• Price of Trip: the cost of the accommodation and travel purchased delivers value and is appropriate to the standard of holiday chosen.

How do we determine the winner?

The winning brand is the one that receives the highest Overall Satisfaction rating once all the scores from the Overall Satisfaction criteria are combined and averaged.

• Overall Satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
• The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Which travel agency brands do we rate?

Brands must have received at least 30 responses to be included , so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

Eco Travels

Helloworld travel, orbit travel, house of travel, flight centre.

Find more information on our Most Satisfied Customer methodology .

Best travel agencies in New Zealand

Ratings results.

YOU Travel is the clear winner of this year’s Most Satisfied Customers | Travel Agents award. Earning perfect 5-Star ratings across all categories, YOU Travel is also the only brand to earn 5-Stars in any category. Congratulations to the team at You Travel, for such an outstanding result.

Editor’s Notes

YOU Travel is a part of the First Travel Group, New Zealand’s leading independent travel alliance . Boasting 30 Kiwi owned and operated stores across New Zealand, YOU Travel is one of the country’s oldest retail travel brands.

YOU Travel specialises in premium cruise packages, as well as unique travel destinations around the globe. It also offers an extensive corporate service.

For more details on YOU Travel’s range of travel packages and destinations, check out the company’s website .

Eco Travels takes out second place on our ratings table, earning an impressive 4-Star rating for Overall Satisfaction. The brand earns further 4-Stars in every other category except for Communication & Advice, for which it earns 3-Stars.

Eco Travel has been providing New Zealanders with great overseas experiences for over 14 years, and offers a seamless and convenient platform to book flights, hotels and other travel services.

Eco Travels allows customers to personalise their travel plans, by allowing them to book hotels, cabs and flights individually. For those who prefer the convenience of a packaged experience, Eco Travels is in the process of offering organised tours and trips.

Helloworld Travel’s customers are obviously very happy with the level of value and customer service delivered by their choice travel agency brand. Helloworld Travel earns 4-Star ratings in all of the five award categories, including Overall Satisfaction.

Helloworld Travel is an Australian-based travel company that operates over 30 stores across New Zealand. Helloworld Travel offers flights, hotels and accommodation, as well as cruises and holiday packages. Its expert travel professionals are available either online or instore to help you organise and book your travel or holiday plans.

Orbit Travel is the third and final brand on this year’s ratings table to take out a 4-Star rating for Overall Satisfaction. The brand clearly impresses its customers, as it earns a clean sweep of 4-Star ratings across all our award categories.

Kiwi-owned Orbit Travel markets itself as a travel company for businesses, and is best suited to those making group bookings. Orbit Travel is an All-of-Government (AoG) travel management supplier. The brand has a strong commitment to sustainability, as it works in partnership with its AoG clients to achieve economic, social and environmental sustainability.

Orbit Travel features an online booking platform, Orbit Online, which is designed to simplify business travel. Orbit Online is also available as an app for most devices.

The winner of last year’s Canstar Blue Travel Agents award, House of Travel earns a 3-Star rating for Overall Satisfaction. It scores 3-Stars in two other categories: Communication & Advice and Price of Trip. The brand performs well in the remaining two categories, earning respectable 4-Star ratings.

House of Travel is one of the country’s most recognisable travel agency brands. It combines a comprehensive online presence with over 60 owner-operated offices and 300 specialist consultants across the country.

House of Travel offers travel services from cheap flights through to package deals and cruises. It also offers a free video service, Face2Face, allowing you to talk to a travel consultant and plan your next holiday via a video call, from the comfort of your home.

While Flight Centre doesn’t manage to earn a top rating from its customers, it scores a sweep of 3-Star ratings across three categories, which signifies a strong level of consumer satisfaction. The brand scores particularly well for Level of Knowledge and Friendliness of Agent, for which it earns 4-Stars.

Flight Centre is an Australian travel agency that has grown into a global brand. In New Zealand it operates over 25 stores nationwide. Through its website and high-street locations, Flight Centre sells a complete range of holiday products, including cheap flights and hotel deals, package holidays, tours and cruises.

Rounding out our ratings is XTravel, which earns a 3-Star rating for Overall Satisfaction. It’s collection of 3-Star ratings across all but one category indicates that XTravel’s customers are satisfied with its service. The travel agency earns one 4-Star rating, for the Price of Trip.

Based in Central Otago, XTravel has been operating since 2016. XTravel provides travel services for both business and pleasure, with an emphasis on snow and cruise options. For extra peace of mind, the travel agency offers a full 24-hour support service.

Other travel agencies

Not all travel agencies in the market qualify for our ratings (based on minimum survey sample size), but that doesn’t mean they’re not worth considering. Here are some more travel agencies to check out before booking a trip.

MANN Travel

Travel associates.

MANN Travel is an Auckland-based travel agency that offers deals on flights, hotels and accommodation domestically and internationally. MANN Travel focuses on delivering great customer support and provides 24/7 support for travellers.

Travel Associates has seven boutique agencies across the country. Travel Associates provides bespoke travel plans, tailoring each trip to its customer’s needs.

Webjet’s NZ site is designed specifically for New Zealand travellers, and although it doesn’t operate bricks-and-mortar stores, it has a 24/7 helpline manned by experienced travel professionals to help with any problems and to answer queries.

Choosing the Right Travel Agency For You

A holiday is often a trip into the unknown. Indeed, over two-thirds of travellers in our survey (67%) say they always prefer to explore a new holiday destination.

But even if you know where you’re going, there should be no unknowns about your flight and accommodation details.

That’s why great communication and advice from a travel expert is the most important aspect of booking any trip, whether to a domestic destination or abroad.

In this year’s award ratings, over a third of travellers (35%) cite Communication & Advice as the biggest factor influencing their satisfaction with the travel agency they used.

And the importance of experience and knowledge extends even further. For Level of Knowledge (28%) rates well above the price paid for the trip, which was the most important factor for just 15% of respondents.

Overall, here’s how the Kiwi travellers in our research rate the different factors affecting their choice of travel agents:

• Communication & Advice: 35%
• Level of Knowledge: 28%
• Friendliness of Agent: 21%
• Price of Trip: 15%

About the editor of this page

This report was written by Canstar Content Producer, Caitlin Bingham. Caitlin is an experienced writer whose passion for creativity led her to study communication and journalism. She began her career freelancing as a content writer, before joining the Canstar team.

More Information

Further 2024 research results, type of travel, contact with travel agent, travel agency use, frequency of international travel, preferred choice of accommodation, favourite travel destinations, international travel usually for, usual time (nz) of travel, reasons for using a travel agent.

Knowledge of destination: 48%

Package deals: 45%

It feels safer: 44%

Travel inspiration/ideas: 43%

Better price: 42%

Prefer to deal with ‘real people’: 30%

Too busy/cannot be bothered doing it themselves: 19%

Holiday priorities

Relaxing on an island or at a resort: 32%

Eating and drinking new things: 25%

Exploring museums and heritage sites: 17%

Outdoor adventure activities: 15%

Key statistics:

Took an overseas experience (OE) when younger: 70%

Prefer to travel somewhere never been before: 67%

An OE is a rite of passage for Kiwis: 39%

Prefer to return to somewhere visited before: 33%

About this research

Canstar Blue surveyed 5108 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers who used a travel agent/agency to book a trip within the last two years, in this case, 1007 New Zealanders. Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criterion.

Previous award winners

The past winners from Canstar Blue’s Travel Agents ratings:

• 2023: House of Travel
• 2020: House of Travel
• 2019: Helloworld

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Browse our unrivalled selection of New Zealand tours, vacations and holidays. Our expert team will create your perfect New Zealand tour experience.

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We have self-drive road trips, guided coach tours, small group exclusive tours and daily departure independent coach tours across the North and South Island. Our team of NZ based travel experts can quickly create the perfect New Zealand holiday for you. Get in touch with them today to start planning your trip.

Available from July to September (inclusive) we can add a day or two skiing or snowboarding into your holiday package. Needing lessons? Equipment hire? Want to discover the Remarkables ski field or ski with the family at Cardrona Alpine Resort? Our Wanaka based travel consultants live between the mountains and are here to answer any of your questions.

Our team of travel experts at Inside Australia Travel are dedicated to helping you plan and customise your dream Australian tour. We consider your personal preferences, budget, and timeline to create a one-of-a-kind itinerary. We can easily combine any Australian itinerary you see with a Discover New Zealand tour. Let us create the perfect holiday for you!

We have plenty of answers to your frequently asked questions. Read our FAQs and blogs for an insight into what you might need when you come to New Zealand, when is the best to travel and for lots of inspiration. Read all our blogs here.

We have all the answers you need to plan your perfect trip and holiday around New Zealand. Check out all our frequent questions here or get in touch with the team .

See what our guests have to say! We're proud to have shown thousands of people from all over the world around New Zealand. Read what they have to say about their Discover New Zealand Experience.

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Let us craft a unique encounter that speaks directly to you. Discover the best NZ offers, access local knowledge and take meaningful, curated journeys.

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Embark on a personal journey through breathtaking landscapes with Aroha Luxury New Zealand Tours. Our  exclusive tours  are uniquely designed to provide an experience tailored to your preferences and interests, allowing you to discover the beauty and culture of this enchanting country in true luxury. 

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I love my job and what I can do for my clients. I can make your life easier by helping you book your next dream holiday or business trip. You are my priority, do it once and do it right!  22 Years experience and CLIA Accredited Cruise Master.

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2026 WORLD CRUISE THE SENSE OF ADVENTURE on Seven Seas Mariner® ROUNDTRIP MIAMI

Sydney to Barcelona "Viking Venus

Fancy a cruise from sydney to barcelona set sail on *viking venus* 20 february / 15 may 2025 🤩 84 - nights 🤩 47 - guided tours 🤩 19 - countries 🤩 9 - overnights dv6 from $63,995 per person enquiry with me, antony, today. i am offering $500 off per person if you book through me ***t&c apply, my services.

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Throughout many years of providing this service to clients, I have gained the experience and expertise necessary to make this process as seamless as possible. If you have any questions, simply reach out.

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Planning any type of travel can be overwhelming, which is why it’s beneficial to have an experienced professional by your side. Through this service, you can count on me to guide you in every step of the process.

From flights to hotels and everything in between, I’m here to help you plan your next trip.

We have dealt with Antony Myers several times over the years.

We have just reconnected with Antony after a long break with no travelling due to Covid. We have booked a 8 day trip to Fiji and a 9 night cruise around South Australia.

We are delighted Antony is very organised, efficient, and knowledgeable in the travel industry. Nothing is ever a problem.

We highly recommend Antony as a Travel Broker and will be using him again soon.

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I have worked with Antony in a professional and personal capacity. From sending students in overseas trips to personal family holidays. In all respects, Antony was always so receptive to our travel briefs and amenable to any changes that occurred during the process. Would recommend him to any one with travel needs.

Absolutely recommend Antony Myers for any travel bookings as always felt he adds so much value to our trips. He listens, is an excellent communicator, makes great suggestions and is extremely quick and thorough. Not to mention a fantastic sense of humour! Easy to use even if I am in Wellington and he is based in Auckland - my preference as always feel looked after.

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"Went here to book our holiday to the US and the guy (not sure if I can name people on here) was very helpful and had been to two of the places we were visiting, so he had some good tips. He managed to get us flights for almost $600 cheaper than if we were to book them ourselves which is always good! The hotel he got us is right where we want to be and once again, at a discounted price. He answered all my questions via email within a few minutes to a couple hours, so we got everything sorted pretty quickly. I have nothing negative to say really. If good service and a well priced holiday is your thing, might pay to give them a visit. Will definitely use this travel agency again."

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New Zealand Tour Companies

Looking for an unforgettable New Zealand tour? Book a fully-organized trip with the best tour companies in New Zealand and let the tour operator take care of everything for you. Check out the tour details and read 189806 reviews from our customers to help you choose the perfect tour for you.

List of New Zealand travel companies & tour operators with 189806 reviews

G Adventures

• Excellent - 19,092 reviews for New Zealand tours

The tour guide was exceptional! The accommodations could have been better.

Excellent tour. Definitely recommend

• Excellent - 1,890 reviews for New Zealand tours

Overall, we enjoyed our tour immensely – but with two (2) exceptions. FIRST: The day when the tour began we looked forward to going to an Australian indigenous museum. I believe it was called “Birrunga”. In particular and on the forms required to go on the tour, I highlighted my desire to learn about the Indigenous People (history, pictures, today in society, future and special beliefs). What we experienced on the tour was an Art exhibition by one artist who was very difficult to hear, who could not answer questions about his own people, who did not have handouts so we could understand some native words and pointed to pictures expressing his interpretation of a particular thought. Others on the tour felt the same way. Then we were taken back to the hotel and told the rest of the day we were on our own. SECOND: We were promised a trip to the exotic Whitsunday Island. We had heard from friends and through reading that this was a must for our tour. However, at the last minute (and almost exactly the last minute) we were told the trip to Whitsunday Island had been cancelled and we would receive a refund. Because of the late notification we were unable to make plans for the cancelled day. We tried to fill that day on our own with other excursions, like dinner cruises, etc. but they were all fully booked. And that was an entire day from tour that Trafalgar failed to meet their obligation. In speaking with other tour members who were upset, we interpreted your decision to cancel shocking, disappointing and not in line with the high expectations we had from your statements about the tour. We did not know if the Whitsunday excursion was cancelled because of mechanical reasons, crew problems, ship problems and were left with the impression we were cancelled because of the size of our group (13) and replaced by a larger group. Although you refunded our money for that, our tour day was lost. Not good! SUMMARY: Christin was wonderful throughout. Regarding the Whitsunday cancellation, she showed her understanding of our disappointment. However, as a result of these two issues, with special emphasis on Whitsunday, we feel Trafalgar did not live up to the high expectations you promised us.

Wonderful trip, Hope and Rick were amazing hosts.

Intrepid Premium

• Excellent - 320 reviews for New Zealand tours

Summer did an excellent job guiding us around and telling us all about her home country.

Summer did a brilliant job in making 12 strangers into a joyous group. Every day was an adventure.

Intrepid Travel

• Excellent - 11,702 reviews for New Zealand tours

Meals along the way were to rushed with having to find place to eat and eat before getting on the bus. Would be better for preorder, have in a cooler on the bus so we can just stop, relax and eat at nice spot along the way. Loved mix of internationals and ages in the group. Hostels were clean and well located. Guide was organized and kept group together and on time. Coordination and information dispensed was not good between TourRadar, Haka Tours and Intrepid. Questions asked kept being referred to be answered by actual guide when on the trip and felt I would have preferred to know what was possible (subject to weather) before arrival as response several times was advised this might not be tour for me.

Some of the hostels were dirty and far from centre, also arrived at hostels too late

Scenic Luxury Cruises & Tou…

• Excellent - 35 reviews for New Zealand tours

we had a fabulous time! If there would be a complaint it would be that we had a lot more meals and fun than what was advertised. Can't compliment this trip enough!

Had not travelled with Scenic before however I am now a convert. Totally enjoyed the places we visited and the free choices available. Top class local guides and excellent activities. New Zealand itself is beautiful. We were a group of 40 and everyone was fabulous. Our tour director Sally was brilliant, totally in touch with everyone and very jolly all along. Very professional. Our driver Alan was also excellent, very knowledgeable on all the places we travelled through. What a lot of fun.

Thrifty Tours

• Excellent - 62 reviews for New Zealand tours

Good trip and famous wiews

Excellent attention!!!

• Excellent - 195 reviews for New Zealand tours

I had an amazing time, and recommend to anyone and everyone. Do it!

My 3-week trip to New Zealand was fantastic! We saw a lot of the country, even though it was during Christmas and New Year's. Some activities weren't available due to the holidays, but our guides, Ben and Tegan, made sure we had a great time regardless. Ben and Tegan were amazing, sharing interesting facts about New Zealand and keeping the trip fun. The tour offered good value, with nice accommodations (except for one place in Rotorua) and enjoyable included activities. Just keep in mind the cost of optional activities when planning your budget. Also, expect some long drives. Being at the back of the bus can make it hard to see the scenery. Overall, the trip was memorable, thanks to the careful planning and the effort of our guides to ensure we didn't miss out on the fun, despite the holiday season.

• Excellent - 98 reviews for New Zealand tours

I thoroughly enjoyed my tour. The guide, Isobel, paid very good attention to details and the comfort of her tourists.I felt safe and secure in the bus as Mark's driving was very competent and Isobel was delightful, patient and full of fun, a real people person.She and Mark worked well together, meal times, departure times and other important information was provided well in advance. Good provision was made for frequent stops to allow for toilet breaks and the purchase of refreshments. I liked their attention to time keeping. For me, everything worked smoothly which made the tour relaxed and stress free. I would highly recommend Isobel and Mark.

New Zealand is a land with many places to see. It is a place rich in sites and in history, owing to the fact that two separate cultures have occupied the space. Fortunately our tour director and guide Chantavee was excellent at explaining both the history and providing context to the sites. I did not lower my reading due to the fact that the bus ride just sucked; it was a necessary part of the overall experience.

• Excellent - 355 reviews for New Zealand tours

this tour was just a huge disappointment, this is overpriced, unorganized and leaves you sorry for all the money you spent. of course the sights you will see are amazing, but the tour itself just makes you sad. the guide had absolutely no plan at anytime what was going on, due to this lack of organization, it was always quite hectic rushing from one place to the next. also I made bookings for activities back when I booked the tour itself months in advance, just to realize once I was at the activity it was not prebooked. here it’s advertised as 18-39, which was actually not true, more like an average of 45+. the hostels are not high-end, they are just normal average youth hostels. I did reach out to them on the second day, explaining the circumstances, but sadly did not receive a very constructive answer and no resulting action. honestly, I‘m just mad.

Everyday was different. A well planned out tour giving a rich experience. You want to know what Maori culture is in a short time? This is it!!!!!!

• Good - 178 reviews for New Zealand tours
• This operator has no New Zealand reviews

• Excellent - 45 reviews for New Zealand tours

• Excellent - 74,884 reviews for New Zealand tours

We are on the 20 day New Zealand - Australia tour. We do not recommend this tour. This review is sadly because our bus driver, Glenn, said quite a few obviously racist things about Indigenous Australians on our bus ride to and from Uluru. We have been on several Globus tours over the years, and we are very disappointed that Globus employs a company and people with this kind of harmful and backward thinking. On our trip to Uluru on Nov. 15., Glenn told us that Indigenous people are thieves. He said the Indigenous people specifically are responsible for theft in Alice Springs and along the highways. While passing Mount Ebenezer he told us that the Indigenous people are “true communists” and did a bad job running the gas station in the area, which caused the rest stop to close. Glenn then said that someone else tried to open the station again, but the Indigenous people “showed up with spears” and caused the new owner to close the gas station. He actually said, “showed up with spears.” Perhaps Glenn thinks that because it was a bus full of white people he could get away with being overtly racist. But no we are not ok with it. Racism is wrong. On this Globus trip in Australia we’ve had no access to an Indigenous Australian guide to give us a balanced viewpoint. Instead, we were given racist views about a group of people who were not there to defend themselves and add important context. I wrongly presumed we would be given some kind of properly assembled educational information about Indigenous Australian groups directly from Indigenous people, like we received in New Zealand. The “educational” video we watched on the bus to Uluru romanticized the colonization of Australia, depicting the English colonists as heroes and hard workers who earned their right to be here and makes no mention of how these colonists displaced the Indigenous people and basically stripped them of their land and culture. I had to google everything to learn more. This is literal whitewashing of history and distorts the reality of what happened. We are shocked at how blatantly outdated this driver and company are in the changing world.

Gets to the main places but not the best planned tour. Very compressed timelines for the trip, leave you feeling rushed through many destinations. Sometimes not even enough time to eat, or no place. No suggestions or prep from guide. And yet, there's a lot of time on the bus and/or the plane - 5 hour layover for a plane to get to the hotel at midnight. Often felt disorganized - I get everything had just reopened but seems the hotels were often unprepared for us coming, excursions that people had booked for months suddenly unavailable or not booked by company. Couldn't they call in advance, for example, to make sure there's enough food at a hotel dinner??? Tour guide wasn't great

World Expeditions

• Excellent - 256 reviews for New Zealand tours

What appeared to be a great tour on paper, turned out to be pretty ordinary. A number of things should have been done better to make it an enjoyable experience, but a number of issues let the participants down. Firstly, the guide, Rob, while a nice enough guy, was very underprepard for the tour. He had not been on any of the walking tracks for some years, and the notes the office gave him were either inaccurate, or just plain wrong. The walks were poorly planned, two of them feeling like route marches, rather than an enjoyable hike. Rob's knowledge of the geography and fauna and flora was good, but his rcent knowledge of the hikes was poor. Secondly, the hikes were not recently assessed for suitability. The hike to Mt. Robert and Mt. Isobel were treacherous and downright dangerous. A fail for whoever in the company thought these hikes were suitable. Thirdly, lunch options on the last two days were not great. Service station sandwiches just don't cut it when you pay so much for a tour. On a good note, the accommodation was good, especially Lochmara Lodge. The dinners were excellent, apart from the first night which wasn't Rob's fault. Breakfasts were also very good. All in all, a disappointing experience when it could have been so much better with careful planning based on recent experience, and a guide who was prepared.

DIAMIR Erlebnisreisen

• Excellent - 5 reviews for New Zealand tours

INTRO Travel

• Excellent - 14,782 reviews for New Zealand tours

Die Reise war super und für den kurzen Zeitraum hat man sehr viel von Neuseeland gesehen

It was my first time doing a tour like this with other people who I didn’t know. Our leader (Jess) broke the ice real quick and we all had a great time with her. Loads of stuff to do but it was also really easy to take yourself away for a bit if you needed. I booked onto another tour (Philippines) before this one had even finished because it was so good. Only thing I can suggest is having a different, longer version which includes things like the coromandel, Wellington, Franz Josef etc but couldn’t fault my experience and I am looking forward to coming back!

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With its majestic landscapes, captivating culture, and array of adventures, New Zealand promises extraordinary experiences. Our New Zealand travel agents can help you plan your dream trip. 

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David's Travel Agency

 Based on  138  reviews

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We had incredibly special tours. Zicasso’s travel agent listened and found tours to meet all of our interests.

Karen's Travel Agency

 Based on  191  reviews

Our trip to New Zealand was amazing. The team at Zicasso’s tour company was everything I could have hoped for. From the moment we first spoke, I knew we were in the right hands. Our travel agent spent a great deal of time and attention on our trip goals, who we were as travelers, and the interests of each family member. After several discussions, she completely and wholeheartedly designed a trip around us, taking into account our preferences, coupled with her travel expertise. I was especially impressed and grateful for her local expertise, her attention to detail, and the fact that she and her team routinely visit the accommodations and experiences they recommend. Even during the planning, she would make small adjustments based on local conditions. As an example, she changed an accommodation in Queenstown based on feedback that there was noisy construction nearby. In addition to speaking constantly during the planning process, it was reassuring and so convenient to have constant access to the team during the trip. They checked in with us often and were immediately available as small issues came up. As an example, when a helicopter ride was canceled due to inclement weather, they quickly rearranged some activities so we could go on the ride later in the week. Or when we decided to skip a hike and head to Queenstown earlier than expected, they quickly made a recommendation for a delightful lunch on the way and made sure the accommodation would be ready earlier. Moreover, knowing I was traveling with three teenagers, our travel agent suggested accommodations that were luxurious yet comfortable, with very convenient amenities like laundry! She also recommended that being from America, I have a driver instead of attempting to drive myself. She was right!!!! Their passion and enthusiasm for their travel services were unparalleled and contagious, setting the stage for a seamless, relaxed, comfortable, exciting adventure.

Kate's Travel Agency

 Based on  88  reviews

Zicasso's travel partner put together an extraordinary travel experience for us. Australia and New Zealand met and, in some instances, exceeded our expectations. In planning this trip, we requested certain experiences and they came through with those that were accomplishable within our time available and resources. This was truly a trip of a lifetime.

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Chelsea's Travel Agency

 Based on  63  reviews

We were exceptionally pleased with the services and support provided by Zicasso for our trip to New Zealand. The handoff to our tour operator at the beginning of our planning was timely and effective. We found the New Zealand agent to be extremely knowledgeable about the areas that were of most interest to us. Our itinerary and accommodations met all of our expectations and resulted in a smooth and issue-free travel experience. Most importantly, our tour operator listened to us and kept in touch with timely communications. The travel application that was provided was exceptional; we used it often to check our itinerary details and investigate areas of interest. Our travel specialist was excellent and we appreciate her assistance and professional support We give Zicasso and their New Zealand tour operator a 10/10 rating! We will use Zicasso again in the near future.

Roseann's Travel Agency

 Based on  241  reviews

Our Zicasso travel specialist provided us with an itinerary that exceeded all of our expectations. Her knowledge, recommendations, professional attitude, and succinct communications created an adventure that enabled us to enjoy a trip of a lifetime free from worry, stress, or disappointment. Every accommodation, excursion, travel transfer, and gracious attendant was absolutely faultless and beyond compare. Additionally, our travel company, according to the research we did prior to contracting with them, saved us money! We are grateful to our travel specialist for her keen attention and kindness. We highly recommend this company.

Geoff's Travel Agency

 Based on  76  reviews

New Zealand and its people were spectacular, as was our trip. We felt well taken care of by Zicasso’s travel agent. He was very responsive to inquiries before and during the trip. Kudos to him for his counsel prior to the trip, advising us to spend time exploring areas like The Catlins. Overall, our expectations were exceeded.

Danielle 's Travel Agency

 Based on  4  reviews

Zicasso’s travel company was responsive, easy to work with, and created a fantastic itinerary for me and my extended family. When things did not go as expected, they responded quickly and adjusted things as needed. I would highly recommend them.

Steven's Travel Agency

 Based on  152  reviews

Zicasso’s travel agency did an outstanding job organizing our four-week adventure trip. Our agent provided us with helpful information and listened well. We felt she truly “got us” and came up with an itinerary that was a good fit for our personalities, physical activity levels, interests, and priorities. The trip was terrific. It is impossible to single out a favorite experience because there were so many highlights. We had a good balance between experiencing nature in beautiful places, as well as art and culture. There were several opportunities to get up close and personal with wildlife that is exotic to us North Americans, both in the wild and at wildlife refuges. We enjoyed many boat rides, including, but not limited to, a sailboat cruise around Sydney Harbour, a boat ride along the rugged coast of Bruny Island in Tasmania, and a ride in the ferry to and from the MONA (Museum of Old and New Art) in Hobart. The agency booked us in comfortable, good lodgings in good locations, mostly hotels, but notably a bed and breakfast on a family farm on Kangaroo Island, where the owner provided dinner and breakfast, and could have been a five-star chef. Any enterprise that lasts for four weeks is bound to have a few glitches. None of the few we experienced were the fault of our travel agency and they were all relatively minor. Most importantly, whenever the agency became aware of an issue, they were always attentive and helpful, and managed to resolve the matter in real time and to our satisfaction.

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I have been doing my international commercial travel bookings with Stars Newmarket since 1993. The Stars Newmarket service throughout this twenty two year period has been outstanding. Where issues have arisen – and they do arise no matter how careful has been the travel planning – they have been dealt with by Stars on a timely and successful basis, at whatever time and from wherever. I have no hesitation to recommend to any business to consider using Stars Newmarket for their business travel. The team culture means there is always a credible back up process and person. Stars Newmarket works well for me. They work hard to understand and address my travel needs. They get through the hurdles and a way is always found through the difficulties that international business travel can bring. I look forward to the years ahead of continuing to use Stars for my business travel. John P Russell – Small Business Owner, Auckland

John P Russell – Small Business Owner, Auckland

Our company Overland Footwear has worked with Fleur Gosling and Stars Travel International for over 30 years and it has always been a pleasure to do so. Fleur manages our complex international travel for large teams with the requirements of multi- itinerary travel over several weeks. She is always calm and unflappable as we chop and change our plans (often last minute) based on the requirements of the trip, She always seeks to find us the best fare, leveraging her connections to hold flights and achieve upgrades where possible She has supported our family trips as well and takes just as much care around the small details as she does for the company travel. Louise Anselmi Company Director and Head of Design

Louise Overland Footwear (Company Director and Head of Design)

We have now booked international travel with Sarah at Stars travel several times. I would never book travel with anyone else. By using a travel agent, you take all the headaches away. The last three trips we have done, there has been issues outside of anyone’s control. This includes covid, flooded hotels, and cancelled flights. All three times, a phone call to Sarah, and the problem has been resolved. They really do go the extra mile for all of their customers. Do yourself a favour, and book all your travel through these guys. You won’t regret it. David George - Hutt City Auto parts.

David George - Hutt City Auto parts