travel agent job essay

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5 Travel Agent Resume Examples Made for 2024

Travel Agent Resume

• Travel Consultant
• Travel Coordinator
• Travel Manager
• Travel Agent No Experience
• Write Your Travel Agent Resume

When people need help booking flights, planning itineraries, or fielding last-minute curve balls, you’re there to help keep everything in order. You also might provide recommendations for other amenities customers or executives hadn’t thought of, like the ideal hotel accommodations or vehicle rentals.

But how should a travel expert like you express your abilities on a resume ? How can you tell recruiters precisely what they want to know about you as a candidate?

Hey, we’ve got this. After years of helping professionals like yourself in the travel industry, we’ve coordinated our travel agent resume examples and a cover letter maker to help you plan your trajectory!

or download as PDF

Why this resume works

• In this regard, achievements such as a 16% reduction in booking time, a two-minute decrease in document processing time, and more are music to the ears of recruiters.

Travel Consultant Resume

• Like Seraphina, go for an official format that allows you the room to showcase your achievements without adding clutter between bullet points.

Travel Coordinator Resume

• How about creating a one-page travel coordinator resume? You heard that right. This strategy makes it easy for the hiring team to scan your piece without having to go to the next page.

Travel Manager Resume

• As you do this, use a reverse chronological order to illustrate your industrious journey rising through the ranks. To boost your application, pick and share the most impactful achievements in your previous roles.

Travel Agent No Experience Resume

• Find a role such as a customer service representative and use it as your anchor to sell your skills and potential to employers.

Related resume examples

• Event planner
• Hospitality
• Customer service
• Receptionist
• Real estate agent

Tailor Your Travel Agent Resume to the Job Description

So, are you applying for a job involving more consultation or managerial duties? Make sure your resume emphasizes the most relevant skills you have to the original job listing!

Basically, the magic potion here is the mix of “skills you already have” that overlap with “skills the job description wants”. Do they ask more for clerical skills or in-depth consultation abilities?

Match your know-how with the same niche that the job requirements highlight, and switch out which skills you feature for each job description to ensure that section is always top-notch!

Need some ideas?

15 popular travel agent skills

• Itinerary Planning
• Zoho Expense
• TravelWorks
• Concur Travel
• FlightAware

Your travel agent work experience bullet points

While the job description is a priceless source of insight when it comes to what the company’s looking for, recruiters want to see your ability to solve problems and overcome obstacles.

In other words, don’t just repeat the job requirements as experience points. Frame your experiences as “Here’s how I did this!” and not “Yeah, I can do that.” Look at the organization’s website if you need additional inspiration for current obstacles that are similar to issues you’ve solved before, and set your success off with active verbs and language.

And don’t forget to substantiate your awesome work experience with metrics! Quantifiable data can transform the credibility of your travel agent resume, especially since you work with so much of it each time you budget for a trip or organize notes for an itinerary.

• ROI improvements show your ability to optimize travel budgets
• Savings in dollars highlight your budgets skills, too, alongside your ability to boost profits
• Increased return percentages demonstrate how you keep clients coming back next trip!
• Positive customer feedback ratings show off your soft skills and professionalism

See what we mean?

• Reduced customer complaints by 17% through proactive customer engagement and issue resolution
• Collaborated with the sales team to generate leads that contributed to $252.1K revenue growth
• Managed a travel budget of $2.4 million, ensuring compliance with financial guidelines and achieving a 98% budget utilization rate
• Utilized Deem’s expense management system to track and reconcile travel expenses, resulting in a 36-hour reduction in reimbursement processing time
• Enhanced booking accuracy by meticulously verifying and cross-referencing flight information using FlightAware

9 active verbs to start your travel agent work experience bullet points

• Collaborated

3 Tips for Writing a Travel Agent Resume if You Have Limited Experience

• If you’re just starting out as a travel agent, you might need an itinerary of your own. Consider using an objective statement on your resume! This concise paragraph should outline why you want the job and provide some excellent scheduling and interpersonal skills that qualify you for it.
• Of course, you’ll want to mention a degree like Tourism and Hospitality Management, but you can also list relevant accomplishments from school. If you have an excellent GPA, took additional relevant courses, or earned any academic achievements, these can help make up for limited experience.
• The same idea from our previous tip also applies to internships! Let recruiters know if you completed any internships, similar activities, or even volunteer initiatives related to travel or hospitality. Not every qualification has to be a paid job to still count in your favor!

3 Tips for Writing a Travel Agent Resume if You Already Have Some Experience

• You don’t want an overcrowded resume any more than you’d want to overbook someone’s travel calendar! You want to have a little breathing room, so limit your work experience section to just three or four of your most relevant jobs.
• If you’ve had a few years of experience as a travel agent, consultant, or similar role, you don’t need to depend as much on academic experiences for credibility. Focus more on your professional achievements in the workforce and highlight examples of how you’ve overcome relevant obstacles!
• Now’s a good time to weigh the pros and cons of a resume summary . If you’ve had plenty of experience in one role (or several similar ones), you might be able to eliminate some redundancy and tie it all together with a summary. But if you have many diverse experiences demonstrating your prowess, you might not need one.

We know it can be tough, but keep to a one-page resume ! You probably have loads of stories to share about how you knocked that one travel budget out of the water, but recruiters crave brevity. If you’re having trouble staying within the one-page limit, set some experiences aside for a cover letter.

Your metrics should fortify the final impact of your skills. What results did you create with your ability to book flights quickly and find the perfect little Airbnb just in time? Look for quantifiable data that strengthens your final point and avoid free-floating numbers like headcounts or booking quantities.

Yes, please! Whether you have just one or several, include additional credentials like a Certified Travel Counselor (CTC) or a Certified Cruise Counselor (CCC). Not only do they emphasize your industry niche, but they demonstrate your ambition as well.

What does a travel agent do?

Would you make a good travel agent? Take our career test and find your match with over 800 careers.

What is a Travel Agent?

A travel agent assists individuals or groups in planning, organizing, and booking various aspects of their travel arrangements. They act as intermediaries between travelers and travel suppliers, such as airlines, hotels, car rental companies, and tour operators. Travel agents have in-depth knowledge of different destinations, travel options, and industry trends, which they leverage to provide personalized recommendations and advice to their clients.

One of the primary roles of a travel agent is to help clients navigate the complex world of travel. They listen to their clients' preferences, budget constraints, and desired experiences, and then work towards creating a tailored itinerary that meets their needs. Travel agents handle tasks such as booking flights, accommodations, ground transportation, and excursions, ensuring that all the necessary arrangements are made smoothly. They can also provide valuable insights on visa requirements, travel insurance, and local customs, helping travelers make informed decisions and avoid potential pitfalls.

What does a Travel Agent do?

Travel agents possess extensive knowledge and expertise in the travel industry, including destinations, transportation options, accommodations, and activities. This expertise allows them to provide valuable advice and guidance to travelers, helping them make informed decisions and create well-planned itineraries that meet their specific needs and preferences. They also have access to a wide range of resources and tools that enable them to efficiently search for the best deals, discounts, and promotions available. They can often secure exclusive rates and packages, saving their clients both time and money.

Duties and Responsibilities Here are some common tasks and responsibilities associated with being a travel agent:

• Client Consultation: Travel agents engage in thorough consultations with clients to understand their travel preferences, requirements, and budget. They ask relevant questions to gather necessary information and provide personalized recommendations based on the client's needs.
• Itinerary Planning: Based on client preferences, travel agents create detailed travel itineraries that include destinations, transportation options, accommodations, and activities. They consider factors like travel dates, budget constraints, and any specific requests from clients.
• Reservation and Booking: Travel agents handle the booking process for flights, hotels, rental cars, and other travel-related services. They ensure that all bookings are made accurately and efficiently, securing the best available rates and deals for their clients.
• Travel Documentation and Logistics: Travel agents assist clients in obtaining necessary travel documents such as passports, visas, and travel insurance. They provide guidance on the documentation process and ensure that clients have all the required paperwork in order. Agents also handle logistical aspects like seat assignments, baggage allowances, and transportation arrangements.
• Knowledge of Destinations: Travel agents possess extensive knowledge about various destinations, including popular attractions, local customs, weather conditions, and safety considerations. They provide valuable information and recommendations to clients, enabling them to make well-informed decisions about their travel plans.
• Customer Service: Travel agents offer exceptional customer service throughout the entire travel process. They address client inquiries, resolve any issues or concerns that may arise, and provide support during the trip. Agents act as a point of contact for emergencies and assist clients in making alternative arrangements if necessary.
• Stay Up-to-Date with Industry Trends: To provide the best service to clients, travel agents stay updated with the latest industry trends, travel regulations, and changes in travel technology. They attend industry conferences, participate in training programs, and conduct research to ensure their knowledge is current.
• Sales and Marketing: Some travel agents engage in sales and marketing activities to attract new clients and promote travel packages and services. They may participate in trade shows, develop promotional materials, and utilize online platforms to reach a wider audience.
• Financial Management: Travel agents handle financial transactions related to travel bookings, including processing payments, issuing refunds, and managing invoices. They maintain accurate records of financial transactions and ensure compliance with accounting procedures.
• Continuous Learning: Travel agents continuously enhance their skills and knowledge by staying updated on travel industry trends, new destinations, and emerging technologies. They actively seek opportunities for professional development to provide the best possible service to their clients.

Types of Travel Agents There are various types of travel agents, each specializing in different aspects of travel and catering to specific clientele. Here are some common types of travel agents and what they do:

• Leisure Travel Agents: Leisure travel agents focus on organizing vacations and leisure trips for individuals, families, or groups. They assist clients in planning and booking all aspects of their leisure travel, including flights, accommodations, tours, and activities. Leisure travel agents may specialize in specific types of travel, such as beach vacations, cruises, adventure travel, or luxury travel.
• Corporate Travel Agents: Corporate travel agents primarily cater to business travelers and companies. They handle the complex travel needs of corporate clients, including booking flights, arranging accommodations, managing itineraries, and coordinating travel logistics. Corporate travel agents are familiar with business travel policies, negotiated rates, and preferred vendors to ensure cost-effective and efficient travel arrangements for their clients.
• Group Travel Agents: Group travel agents specialize in organizing travel for large groups, such as family reunions, weddings, school trips, or corporate retreats. They handle group bookings for flights, accommodations, transportation, and activities, negotiating group rates and coordinating logistics to accommodate the specific needs and preferences of the group.
• Tour Operators: Tour operators design and operate pre-packaged tours and travel itineraries. They create comprehensive tour packages that include transportation, accommodations, guided tours, and activities. Tour operators often work with travel agents to sell their tour packages, providing them with a ready-made product to offer their clients.
• Destination Specialists: Destination specialists focus on specific regions, countries, or cities. They have in-depth knowledge of the destination's culture, attractions, local experiences, and logistical considerations. Destination specialists provide expert advice and create customized itineraries for travelers seeking in-depth exploration of a particular destination.
• Online Travel Agents (OTAs): Online travel agents operate through internet platforms and websites, offering a wide range of travel services. They allow customers to search, compare, and book flights, hotels, rental cars, and other travel services online. Online travel agents may also provide customer support and assistance through online chat or call centers.
• Niche Travel Agents: Niche travel agents specialize in specific types of travel, catering to niche markets or specialized interests. Examples include adventure travel agents, luxury travel agents, honeymoon specialists, culinary travel agents, or eco-tourism experts. These agents have extensive knowledge and expertise in their niche area, curating unique experiences and tailored itineraries for clients with specific interests.

Are you suited to be a travel agent?

Travel agents have distinct personalities . They tend to be enterprising individuals, which means they’re adventurous, ambitious, assertive, extroverted, energetic, enthusiastic, confident, and optimistic. They are dominant, persuasive, and motivational. Some of them are also conventional, meaning they’re conscientious and conservative.

Does this sound like you? Take our free career test to find out if travel agent is one of your top career matches.

What is the workplace of a Travel Agent like?

The workplace of a travel agent can vary depending on their specific employment arrangement. Some travel agents work in traditional brick-and-mortar travel agencies, which may be part of a larger travel company or operate independently. In these settings, travel agents typically have a physical office space with workstations, computers, and travel industry resources such as brochures, destination guides, and reservation systems. They may have a reception area to welcome clients and conduct in-person consultations.

With the increasing prevalence of remote work and online booking platforms, many travel agents now have the flexibility to work from home or in virtual offices. They utilize technology, such as laptops, smartphones, and high-speed internet, to communicate with clients, access travel resources, and make online bookings. Virtual travel agents often communicate with clients via phone, email, or video conferencing, offering the convenience of remote consultations.

Travel agents also frequently visit destinations, attend industry conferences, and participate in familiarization trips organized by travel suppliers. These opportunities allow them to gain firsthand experience, build relationships with suppliers, and stay updated on the latest travel trends. While travel agents spend a significant amount of time working at their desks, they also have the chance to explore and experience the destinations they recommend to their clients.

In terms of work hours, travel agents may have a standard office schedule, working weekdays during regular business hours. However, they may also need to be flexible, accommodating clients in different time zones or assisting with emergency situations outside of regular office hours. The workload of travel agents can vary throughout the year, with peak periods during holiday seasons or when there are significant events or festivals happening in popular destinations.

Frequently Asked Questions

Pros and cons of being a travel agent.

Being a travel agent can be an exciting and rewarding career for individuals who are passionate about travel and enjoy helping others create memorable experiences. However, like any profession, there are pros and cons to consider.

• Travel Opportunities: One of the major advantages of being a travel agent is the exposure to diverse travel opportunities. Travel agents often have the chance to visit destinations, experience different cultures, and explore new places as part of their job. This firsthand experience not only enhances their knowledge but also allows them to provide valuable insights and recommendations to clients.
• Personal Satisfaction: For individuals who are passionate about travel and helping others, being a travel agent can be personally fulfilling. The ability to create personalized itineraries and witness the joy and excitement of clients as they embark on their dream trips can be highly rewarding.
• Knowledge and Expertise: Travel agents develop a deep understanding of destinations, travel products, and industry trends. They stay up-to-date with the latest information, including visa requirements, safety advisories, and emerging travel destinations. This expertise allows them to provide valuable advice and recommendations to clients, ensuring they have well-planned and memorable travel experiences.
• Building Relationships: Travel agents have the opportunity to build strong relationships with clients, travel suppliers, and industry professionals. They can establish a network of contacts that can enhance their business and open doors for collaboration and future opportunities.
• Industry Changes and Competition: The travel industry is constantly evolving, with new technologies, online booking platforms, and dynamic pricing models. Travel agents must stay updated with these changes and adapt their business practices accordingly. The rise of online travel agencies and self-booking options has increased competition, requiring travel agents to differentiate themselves and provide added value to their clients.
• Workload and Time Management: The travel industry can be demanding, especially during peak travel seasons. Travel agents may need to work long hours, including evenings and weekends, to accommodate client needs and handle emergencies. Proper time management skills are essential to balance the workload and maintain a healthy work-life balance.
• Pressure for Exceptional Customer Service: Travel agents are expected to deliver outstanding customer service consistently. They must handle client inquiries, resolve issues, and manage expectations throughout the travel process. This level of customer service can be challenging, particularly when dealing with unforeseen circumstances or dissatisfied clients.
• Commission-Based Income: While some travel agents receive a salary or hourly wage, others rely on commission-based income. This means their earnings are directly tied to the bookings they secure for clients. It can take time to build a client base and establish a steady income stream, especially in the early stages of a travel agent's career.

Travel Agents are also known as: Travel Consultant

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What does a Travel Agent do?

Travel agents help plan, choose, and organize travel schedules. Generally, they ensure that clients can efficiently process their travel plans and get the best travel experience possible. Primarily, they assist individuals, groups, and business travelers in booking their flights and hotel accommodations, buying tickets to events, and arranging their transport from one place to the other. They also provide recommendations for itineraries and offer travel packages from different airlines, hotels, or cruise lines. Travel agents can work as freelancers or mostly be employed by travel agencies.

• Responsibilities
• Skills And Traits
• Comparisions
• Types of Travel Agent

Travel agent responsibilities

A travel agent's responsibilities include managing corporate and personal travel reservations, handling international and domestic reservations, and providing full-service website booking. They also develop leads through various platforms, coordinate car rental and hotel accommodations, investigate and resolve customer complaints, and develop complex travel consultations. Travel agents must have strong customer service skills, as they assist customers with various aspects of travel, including car rentals, airline tickets, cruises, and tours. They must also be proficient in computerized reservation systems and use them to book transportation and hotel reservations.

Manraj Singh Virk , a Student Assistant at California State University, San Bernardino, explains that continuous updating of knowledge and improving concepts in accounting and business intelligence is important for increasing earning potential. Diane Petras , CTIE, president at The Travel Institute, says that a combination of soft and hard skills are necessary for a successful travel professional and trusted advisor.

Expert Quote: "The good news for young graduates considering their career options is that anyone can become a travel agent. That said, the foundation for being a successful travel professional and trusted advisor is a combination of soft and hard skills." - Diane Petras, CTIE, president at The Travel Institute.

Here are examples of responsibilities from real travel agent resumes:

• Manage corporate travel arrangements for business accounts, including passport and visa documents.
• Book hotel reservations; recommend and cross sell hotel rooms for availability within the Marriott brand of hotels and resorts.
• Service inbound calls using Sabre system by setting itineraries and booking new reservations, also including billing reversals or accommodations.
• Create PDFs prior to being send to print vendors and edit sell sheets for product introduction mailings.
• Assist all travelers with acquiring passport, passport renewals, and visa requirements on any international travel itineraries.
• Create scripts to help agents process long driven formats in Worldspan, Sabre, and Amadeus for quickness and accuracy.
• Coordinate travel arrangements for business and leisure travel clients; operate Apollo computer system
• Book transient reservations, upselling whenever possible to maximize revenue per company policy.
• Assist other travel agencies and customers in preparing reservations, upselling at every opportunity.
• Book car, hotel, Amtrak.
• SABRE bookings of air, car, hotel and Amtrak.
• Accompany groups as an Onsite air agent.
• Arrange travel for several VIP's at various accounts.
• Obtain visas, passports and work permits as required by country.
• Book VIP services such as transfers, meet and greet and private jets.

Travel agent skills and personality traits

We calculated that 30 % of Travel Agents are proficient in Reservations , Booking , and AAA . They’re also known for soft skills such as Customer-service skills , Detail oriented , and Sales skills .

We break down the percentage of Travel Agents that have these skills listed on their resume here:

Communicated all confirmed reservations and itineraries to clients by email, including basic country/destination and airport information that enabled smooth travel.

Performed travel agent duties providing a prestige customer experience in booking tours internationally and domestically for a fast paced tour company.

Assist AAA Members in all areas of travel including airline tickets, vacation packages, cruises, tours and independent travel.

Managed computerized bookings and reservations, corporate and private account management, credit card authorizations, billing, and discrepancy resolutions.

Well-organized, accurate and detail oriented; planned and organized travel itineraries.

Use computerized reservation system to process payments, book transportation and hotel reservations and print required documentation for customer.

"reservations," "booking," and "aaa" are among the most common skills that travel agents use at work. You can find even more travel agent responsibilities below, including:

Customer-service skills. To carry out their duties, the most important skill for a travel agent to have is customer-service skills. Their role and responsibilities require that "travel agents must be able to interact with clients and respond to questions and complaints in a friendly, professional manner." Travel agents often use customer-service skills in their day-to-day job, as shown by this real resume: "support customers with building new travel reservations/modifying and changing existing travel reservations. "

Detail oriented. Many travel agent duties rely on detail oriented. "travel agents must ensure that the reservations they make are for the dates, times, and locations that match travelers’ schedules.," so a travel agent will need this skill often in their role. This resume example is just one of many ways travel agent responsibilities rely on detail oriented: "coordinated leisure itineraries for european, domestic, caribbean and cruise vacations; produced detailed itinerary booklets outlining all trips. "

Sales skills. Another skill that relates to the job responsibilities of travel agents is sales skills. This skill is critical to many everyday travel agent duties, as "travel agents must be able to persuade clients to buy transportation, lodging, or tours." This example from a resume shows how this skill is used: "promote sales of travel to clients and potential clients book travel take payments over the phone, email, and mail. "

Communication skills. A big part of what travel agents do relies on "communication skills." You can see how essential it is to travel agent responsibilities because "travel agents must listen to clients’ travel needs and offer travel advice and information that meet those needs." Here's an example of how this skill is used from a resume that represents typical travel agent tasks: "maintained a working knowledge of internet travel offerings and utilize all internet communication tools book travel. "

Organizational skills. A commonly-found skill in travel agent job descriptions, "organizational skills" is essential to what travel agents do. Travel agent responsibilities rely on this skill because "travel agents often work on itineraries for many clients at once." You can also see how travel agent duties rely on organizational skills in this resume example: "experienced travel agent working with business travel for company and organizational events, including office support and team management. "

Most common travel agent skills

The three companies that hire the most travel agents are:

• Volt Systems LLC 64 travel agents jobs
• Auto Club Speedway 40 travel agents jobs
• AAA AUTO 38 travel agents jobs

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Compare different travel agents

Travel agent vs. cruise counselor.

A Corporate Travel Counselor prepares ground travel, hotel, rail travel, and air transport arrangements for customers. They keep accessible online materials to ensure conformity with the client's travel policy. Besides interacting with travel managers, travelers, and travel arrangers, corporate travel counselors also read, master, and expound international pricing procedures and rules. Other duties performed by corporate travel counselors include recommending travelers of various international travel requirements such as immunizations, visas, passports, and more. Also, these professionals deal with different client issues and handle technical issues.

These skill sets are where the common ground ends though. The responsibilities of a travel agent are more likely to require skills like "aaa," "excellent computer," "travel itineraries," and "reservation system." On the other hand, a job as a cruise counselor requires skills like "customer service," "customer calls," "travel arrangements," and "sales strategies." As you can see, what employees do in each career varies considerably.

Travel agent vs. Corporate travel counselor

As corporate travel agents, they primarily work to coordinate all travel-related concerns such, reservation, flight cancellations, itinerary adjustments, and other unanticipated circumstances happen. They work in travel agencies or departments handling personnel travel details. It is part of their tasks to search and negotiate the lowest possible rates for group business trips. They often work full time in an office setting, but some prefer to work remotely since much of their time is spent on the computer and phones. Moreover, they also gave recommendations concerning weather conditions, local norms, and sightseeing attractions.

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that travel agent responsibilities requires skills like "aaa," "credit card," "excellent computer," and "travel itineraries." But a corporate travel counselor might use other skills in their typical duties, such as, "customer service," "travel policy," "sabre gds," and "schedule changes."

Travel agent vs. Corporate travel consultant

The required skills of the two careers differ considerably. For example, travel agents are more likely to have skills like "aaa," "credit card," "excellent computer," and "travel products." But a corporate travel consultant is more likely to have skills like "customer service," "excellent client," "onsite," and "rental cars."

Travel agent vs. Auto travel counselor

Even though a few skill sets overlap between travel agents and auto travel counselors, there are some differences that are important to note. For one, a travel agent might have more use for skills like "booking," "credit card," "excellent computer," and "travel itineraries." Meanwhile, some responsibilities of auto travel counselors require skills like "customer service," "pos," "travel packages," and "foreign currency. "

Types of travel agent

• Travel Consultant
• Travel Coordinator
• Travel Counselor
• Corporate Travel Agent
• Corporate Travel Consultant

Updated March 14, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

What a Travel Agent Does FAQs

Can travel agents work from home, search for travel agent jobs, what similar roles do.

• What an Agent Does
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Travel Agent Related Careers

• Auto Travel Counselor
• Corporate Travel Counselor
• Corporate Travel Expert
• Cruise Counselor
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• Travel Manager
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Travel agent job description templates.

A travel agent’s job description involves a range of responsibilities, including helping clients plan and book their travel arrangements, providing expert advice and recommendations, researching and comparing travel options, handling reservations and payments, collaborating with other travel professionals, and maintaining accurate records.

Travel agents require a range of skills and qualifications, including excellent customer service and sales skills, organizational skills, and technology savvy. Although the job outlook for travel agents may be declining, there are still opportunities for experienced travel agents specializing in corporate travel or group planning trips.

In this article, we’ll take a closer look at the job description of a travel agent, including the key responsibilities, required skills and qualifications, work environment and schedule, and more.

Table of Contents

Travel Agent Job Description: Key Responsibilities

Travel agents have a variety of responsibilities that help them assist customers in planning and booking their travel arrangements. Some of the key responsibilities include:

Helping clients plan and book their travel arrangements

Travel agents are responsible for helping clients plan their trips, including booking transportation (such as flights, rental cars, and train tickets), accommodation (such as hotel rooms, vacation rentals, and hostels), and tours and activities. They also advise clients on travel itineraries and offer suggestions on destinations to visit based on their budget and preferences.

Providing expert advice and recommendations to clients

Travel agents are knowledgeable about travel destinations, including local customs, culture, and attractions. They use this knowledge to offer advice to clients on the best places to visit and the most convenient times to travel. They also advise clients on visa requirements and passport renewals, as well as other relevant information such as travel insurance and budgeting for their trip.

Researching and comparing travel options to find the best deals

Travel agents use their expertise to research and compare travel options, such as airline tickets, hotel accommodations, and vacation packages, to find the best deals for their clients. They also stay up-to-date on tourism trends and promotional techniques to ensure that they are providing the most competitive prices and packages to their clients.

Handling reservations, payments, and cancellations

Travel agents are responsible for making hotel reservations for their clients and processing payments for their travel arrangements. They also handle cancellations and refunds in a timely manner.

Collaborating with other travel professionals and vendors

Travel agents work with other travel professionals, such as tour operators and cruise lines, to offer clients a wide range of travel options. They also collaborate with vendors, such as hotels and airlines, to negotiate prices and provide clients with the best possible deals.

Maintaining statistical and financial records

Travel agents keep accurate records of their clients’ travel arrangements and financial transactions. This helps them to provide clients with future services and ensures that they are meeting their sales targets.

Staying up-to-date with industry trends and regulations

Travel agents stay current with industry trends and regulations, such as visa requirements and travel restrictions. They also attend travel seminars and educational programs to stay up-to-date with the latest industry developments.

Required Skills and Qualifications for a Travel Agent

Travel agents require a range of skills and qualifications to perform their job duties effectively. Some of the required skills and qualifications include:

• Create customized vacation packages that cater to clients’ interests and preferences, whether it’s a relaxing beach getaway, an adventurous trek, or a cultural exploration.
• Stay informed about the latest leisure travel trends, such as eco-tourism, wellness retreats, and family-friendly destinations.
• Offer recommendations for unique experiences, such as local tours, culinary adventures, or special events.
• Manage business travel arrangements for corporate clients, including booking flights, accommodations, and ground transportation.
• Ensure travelers comply with company travel policies and negotiate corporate rates with airlines and hotels to optimize cost savings.
• Provide 24/7 support for business travelers, assisting with itinerary changes, rebooking during disruptions, and managing expense reports.
• Offer in-depth knowledge of various cruise lines, ship amenities, and itineraries.
• Assist clients in selecting the ideal cruise, including stateroom category, dining preferences, and shore excursions.
• Stay up-to-date with cruise industry news and promotions to provide clients with the best value.
• Craft adventurous itineraries for clients seeking outdoor and adrenaline-fueled experiences, such as hiking, biking, and wildlife safaris.
• Ensure travelers are adequately prepared for adventure trips, including gear recommendations and fitness requirements.
• Collaborate with adventure tour operators and guides to guarantee safe and thrilling experiences.
• Curate exclusive and upscale travel experiences, including luxury accommodations, private transfers, and VIP access to attractions and events.
• Build relationships with luxury hotels, resorts, and tour operators to secure special amenities and upgrades for clients.
• Maintain discretion and confidentiality while catering to high-net-worth clients’ needs.
• Help couples plan romantic getaways, honeymoons, and destination weddings, coordinating every detail from venue selection to travel logistics.
• Advise on marriage license requirements, destination wedding legalities, and honeymoon packages.
• Create memorable and stress-free experiences for couples celebrating their love.
• Organize group travel for organizations, clubs, schools, or family reunions, handling group reservations, activities, and group discounts.
• Coordinate group meetings and facilitate group dynamics to ensure a smooth and enjoyable trip.
• Manage group logistics, such as transportation, dining arrangements, and guided tours.
• Specialize in arranging medical travel for clients seeking medical procedures, treatments, or surgeries abroad.
• Collaborate with international medical facilities, doctors, and healthcare providers to coordinate appointments, accommodations, and post-operative care.
• Ensure clients receive comprehensive information about medical options, costs, and safety measures.
• Design cultural immersion trips that focus on history, art, and local traditions.
• Recommend visits to museums, historical sites, and cultural events to enrich clients’ understanding of the destinations.
• Collaborate with local guides and experts to provide in-depth cultural experiences.
• Assist clients in navigating online booking platforms and travel apps to optimize their travel plans.
• Provide expertise in using travel technology for flight tracking, itinerary management, and mobile check-in.
• Troubleshoot technical issues and offer guidance on digital travel tools.

When creating a travel agent job description, it is essential to outline the specific duties and responsibilities, required qualifications, skills, and experience, as well as any expectations for the workplace, schedule, and potential collaboration with other professionals. Here is a template to help guide you:

Travel Agent Job Description Template 1:

This template positions the company as a small travel agency committed to providing exceptional travel planning and booking services. It emphasizes the company’s specialization in creating personalized and memorable travel experiences. The job description seeks a skilled and enthusiastic Travel Agent who can assist clients in planning and booking their travel arrangements. The template highlights the need for a solid understanding of travel industry trends, excellent communication skills, and a commitment to delivering personalized and exceptional travel experiences.

Job Description: Travel Agent

Location: [City, State]

Company: [Company Name]

About Us: [Company Name] is a small travel agency committed to providing exceptional travel planning and booking services to our clients. We specialize in creating memorable travel experiences tailored to our clients’ preferences and needs. As a team, we are passionate about exploring new destinations and sharing our expertise to help clients create their dream vacations. We are currently seeking a skilled and enthusiastic Travel Agent to join our team. If you have a strong passion for travel, excellent customer service skills, and a desire to make travel dreams come true, we invite you to apply.

Job Description: As a Travel Agent at [Company Name], you will be responsible for assisting clients in planning and booking their travel arrangements. You will work closely with clients to understand their travel preferences and provide expert advice on destinations, accommodations, transportation, and activities. The ideal candidate has a solid understanding of travel industry trends, exceptional communication skills, and a commitment to delivering personalized and memorable travel experiences.

Responsibilities:

• Assist clients in planning and booking travel arrangements, including flights, accommodations, transportation, and activities.
• Provide expert advice on travel destinations, attractions, and local customs to help clients make informed decisions.
• Offer personalized travel itineraries based on clients’ preferences, budget, and desired experiences.
• Research and recommend suitable travel options to meet clients’ needs and preferences.
• Handle all aspects of travel bookings, including ticketing, reservations, and documentation.
• Coordinate with travel suppliers, such as airlines, hotels, and tour operators, to ensure smooth travel arrangements.
• Stay updated on travel industry trends, new destinations, and special promotions.
• Provide excellent customer service, promptly addressing any inquiries, changes, or issues that arise before, during, or after travel.
• Maintain accurate and organized client records, including itineraries, payment details, and travel documentation.

Qualifications:

• Proven experience as a Travel Agent or in a similar role.
• Deep knowledge of travel destinations, attractions, and travel industry trends.
• Excellent communication and customer service skills.
• Strong attention to detail and organizational abilities.
• Proficient in using travel booking software and online reservation systems.
• Ability to work independently and handle multiple client requests simultaneously.
• Passion for travel and a desire to create unforgettable travel experiences for clients.
• Competitive salary based on experience and performance.
• Opportunities for professional growth and development.
• Flexible work schedule to accommodate client needs.
• A supportive and collaborative work environment.

If you are excited about the opportunity to join our team and help clients create memorable travel experiences, please submit your resume, a cover letter outlining your qualifications and passion for travel, and any references to [email address]. Please use the subject line “Travel Agent Application – [Your Name]” in your email. We appreciate your interest in [Company Name] and will carefully review all applications.

 [Company Name] is an equal-opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We are committed to providing an inclusive and welcoming environment for all employees.

Travel Agent Job Description Template 2:

This template presents the company as a small travel agency dedicated to creating personalized and unforgettable travel experiences. It emphasizes the company’s range of travel services and the role of the Travel Agent in planning and organizing travel arrangements for clients. The job description seeks a motivated and detail-oriented Travel Agent who possesses a passion for travel, excellent customer service skills, and strong planning and organizational abilities .

About Us: [Company Name] is a small travel agency dedicated to creating personalized and unforgettable travel experiences for our clients. With a team of experienced travel professionals, we offer a wide range of travel services, including flight bookings, hotel accommodations, transportation arrangements, and customized itineraries. We are currently seeking a motivated and detail-oriented Travel Agent to join our team. If you have a passion for travel, excellent customer service skills, and a knack for planning and organizing, we invite you to apply.

Job Description: As a Travel Agent at [Company Name], you will be responsible for assisting clients in planning and booking their travel arrangements. You will listen to their travel preferences, provide expert advice on destinations and activities, and handle all aspects of the booking process. The ideal candidate is knowledgeable about travel trends, has strong communication skills, and is committed to delivering exceptional service to our clients.

• Assist clients in planning and booking their travel arrangements, including flights, accommodations, car rentals, and activities.
• Listen to clients’ preferences and provide expert recommendations on destinations, attractions, and travel itineraries.
• Research and gather information on travel options, including pricing, availability, and travel restrictions.
• Present and explain travel options to clients, considering their budget and preferences.
• Handle all necessary bookings, reservations, and documentation in a timely and accurate manner.
• Coordinate with travel suppliers and vendors to ensure smooth travel experiences for clients.
• Monitor and update clients on any changes or disruptions to their travel plans.
• Provide excellent customer service, promptly addressing inquiries, resolving issues, and ensuring client satisfaction throughout their travel experience.
• Stay updated on industry trends, new travel destinations, and emerging technologies related to travel planning and booking.
• Maintain detailed and organized client records, including travel itineraries, contact information, and payment details.
• Proven experience as a Travel Agent or in a similar role, preferably in a small business setting.
• Deep knowledge of travel destinations, airlines, hotels, and travel industry trends.
• Excellent communication and interpersonal skills.
• Proficiency in using travel booking software and online reservation systems.
• Ability to work independently, prioritize tasks, and manage multiple client requests simultaneously.
• Passion for travel and a desire to create memorable experiences for clients.
• Opportunities for professional development and career growth.
• Supportive and collaborative work environment.

If you are enthusiastic about helping clients create unforgettable travel experiences and meet the qualifications outlined above, please submit your resume, a cover letter highlighting your travel industry experience and customer service skills, and any references to [email address]. Please use the subject line “Travel Agent Application – [Your Name]” in your email. We appreciate your interest in [Company Name] and will carefully review all applications.

 [Company Name] is an equal-opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We are committed to fostering an inclusive and supportive environment for all employees.

Travel Agent Job Description Template 3:

This template positions the company as a reputable travel agency focused on providing personalized travel experiences. It seeks a motivated and enthusiastic Travel Agent who can assist clients with their travel needs. The job description emphasizes the Travel Agent’s role in understanding clients’ preferences, providing expert recommendations, and handling all aspects of the travel booking process. It highlights the need for excellent communication skills, knowledge of travel destinations, and a commitment to exceptional service.

About Us: [Company Name] is a reputable travel agency specializing in creating personalized travel experiences for our clients. With a focus on exceptional service and attention to detail, we strive to exceed our clients’ expectations and make their travel dreams a reality. We are currently seeking a motivated and enthusiastic Travel Agent to join our team. If you have a passion for travel, strong customer service skills, and a desire to create memorable experiences, we invite you to apply.

Job Description: As a Travel Agent at [Company Name], you will play a crucial role in assisting clients with their travel needs. You will be responsible for understanding their preferences, recommending suitable destinations, and handling all aspects of the travel booking process. The ideal candidate is knowledgeable about popular travel destinations, possesses excellent communication skills, and demonstrates a commitment to providing exceptional service.

• Listen to clients’ travel preferences, including destination, travel dates, budget, and any specific requirements.
• Research and recommend suitable travel options, including flights, accommodations, transportation, and activities.
• Assist clients in booking travel arrangements, ensuring accuracy, efficiency, and adherence to their preferences.
• Provide detailed information on travel itineraries, including flight details, hotel accommodations, and transportation arrangements.
• Address client inquiries, resolve issues, and provide exceptional customer service throughout the travel process.
• Stay updated on industry trends, new destinations, and travel regulations to provide accurate and up-to-date information to clients.
• Collaborate with travel partners, such as airlines, hotels, and tour operators, to negotiate rates and secure the best possible travel deals for clients.
• Maintain accurate and organized client records, including travel preferences, contact information, and payment details.
• Ensure compliance with all travel industry regulations and company policies.
• In-depth knowledge of popular travel destinations, attractions, and travel industry trends.
• Excellent communication and interpersonal skills, with a strong customer service orientation.
• Proficiency in using travel booking systems and online reservation platforms.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Passion for travel and a genuine desire to create memorable experiences for clients.
• Opportunities for career growth and professional development.

If you are passionate about travel and possess the qualifications outlined above, we would love to hear from you. Please submit your resume, a cover letter highlighting your travel industry experience and customer service skills, and any references to [email address]. Please use the subject line “Travel Agent Application – [Your Name]” in your email. We appreciate your interest in [Company Name] and will carefully review all applications.

[Company Name] is an equal-opportunity employer and promotes diversity and inclusivity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We are committed to providing a positive and inclusive work environment for all employees.

Travel Agent Job Description Template 4:

This template highlights the company’s well-established status and commitment to delivering exceptional travel experiences. It seeks a detail-oriented and customer-focused Travel Agent who can assist clients with all aspects of their travel arrangements. The job description emphasizes the Travel Agent’s responsibilities, including researching destinations, booking flights and accommodations, and providing accurate information to clients. The template highlights the need for strong organizational skills, knowledge of travel industry trends, and excellent communication abilities.

About Us: [Company Name] is a well-established travel agency dedicated to providing exceptional travel experiences for our clients. With a team of experienced travel professionals and a wide network of partners, we offer personalized travel solutions tailored to our clients’ preferences. We are currently seeking a detail-oriented and customer-focused Travel Agent to join our team. If you have a passion for travel, excellent communication skills, and a commitment to delivering outstanding service, we invite you to apply.

Job Description: As a Travel Agent at [Company Name], you will be responsible for assisting clients with all aspects of their travel arrangements. From researching destinations to booking flights, accommodations, and activities, you will ensure that our clients have a seamless and memorable travel experience. The ideal candidate has strong organizational skills, is well-versed in travel industry trends, and thrives in a fast-paced, customer-centric environment.

• Consult with clients to understand their travel preferences, budget, and special requirements.
• Research and recommend destinations, accommodations, and activities based on clients’ needs and interests.
• Provide accurate and up-to-date information on travel options, including pricing, availability, and travel restrictions.
• Book flights, accommodations, car rentals, and other travel services for clients, ensuring accuracy and adherence to their preferences.
• Manage travel itineraries, including arranging transportation, tours, and dining reservations.
• Assist clients with visa applications, travel insurance, and other necessary documentation.
• Stay updated on travel industry trends, including new destinations, attractions, and travel regulations.
• Build and maintain relationships with travel suppliers, such as airlines, hotels, and tour operators, to negotiate favorable rates and amenities for clients.
• Handle client inquiries, resolve issues, and provide exceptional customer service before, during, and after their travels.
• Maintain accurate client records, including contact information, travel preferences, and payment details.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and provide outstanding service.
• Proficiency in travel booking systems and online reservation platforms.
• Strong organizational and multitasking abilities to manage multiple client requests simultaneously.
• Attention to detail and accuracy in handling bookings, reservations, and documentation.
• Opportunities for career advancement and professional development.

If you have a passion for travel and meet the qualifications mentioned above, we encourage you to apply. Please submit your resume, a cover letter highlighting your travel industry experience and customer service skills, and any references to [email address]. Please use the subject line “Travel Agent Application – [Your Name]” in your email. We appreciate your interest in joining [Company Name] and will carefully review all applications.

[Company Name] is an equal-opportunity employer and embraces diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We are committed to fostering an inclusive and supportive environment for all employees.

https://www.youtube.com/watch?v=CNsCXFz-XWU&pp=ygUcVHJhdmVsIEFnZW50IEpvYiBEZXNjcmlwdGlvbg%3D%3D

Work Environment and Schedule

Travel agents work in a variety of settings, including travel agencies, corporate travel departments, and home-based offices. They may work full-time, part-time, or on a flexible schedule that includes evenings and weekends. They must be able to work in a fast-paced environment and handle multiple phone calls and emails from clients.

Average Salary and Job Outlook

According to the U.S. Bureau of Labor Statistics, the average salary for a travel agent is $40,660 per year. Job opportunities for travel agents are expected to decline by 26% between 2019 and 2029 due to the increasing use of online booking platforms and self-service options for travelers. However, travel agents who specialize in corporate travel or groups planning trips may continue to have job opportunities.

Travel Agent Job Interview Questions

Travel Agents are pivotal in creating memorable and seamless travel experiences for clients. The purpose of each interview question is to assess the candidate’s knowledge of the travel industry, customer service skills, ability to handle logistics, and proficiency in crafting personalized travel plans.

1. Can you describe how you stay updated with travel trends and destination information? Purpose: To gauge the candidate’s commitment to continuous learning and staying informed about the travel industry.

2. How do you handle a situation where a client’s travel plans need to be changed or canceled last minute? Purpose: To assess the candidate’s problem-solving skills and ability to manage stressful situations effectively.

3. Can you share an experience where you had to tailor a travel package to meet unique client needs? Purpose: To understand the candidate’s ability to customize travel solutions and their attention to detail.

4. Describe a challenging customer service scenario you faced and how you resolved it. Purpose: To evaluate the candidate’s customer service skills and their approach to conflict resolution.

5. How do you determine the best suppliers (hotels, airlines, tours) to use for your clients’ travel plans? Purpose: To gauge the candidate’s knowledge of the industry and criteria for selecting reliable and quality suppliers.

6. What strategies do you use to stay within a client’s budget while still exceeding their expectations? Purpose: To assess the candidate’s ability to balance cost-efficiency with high-quality travel experiences.

7. Can you describe your process for handling travel documentation and ensuring all requirements are met for international travel? Purpose: To understand the candidate’s organizational skills and their knowledge of international travel regulations.

8. How do you approach selling additional services or upgrades to clients? Purpose: To evaluate the candidate’s sales skills and their ability to enhance the client’s travel experience through upselling.

9. What tools or software do you use to plan and organize client itineraries? Purpose: To gauge the candidate’s familiarity with industry-specific tools and their efficiency in itinerary planning.

10. How do you measure the success of a client’s trip and gather feedback? Purpose: To assess the candidate’s commitment to quality service and continuous improvement based on client feedback.

An exceptional Travel Agent not only crafts unforgettable travel experiences but also provides comprehensive support and guidance to clients. These interview questions aim to uncover the candidate’s expertise in the travel industry, their customer-centric approach, and their ability to handle the complexities of travel planning with ease.

Frequently Asked Questions: Travel Agent Job Description

What is a travel agent.

A travel agent is a professional who specializes in helping clients plan and book their travel arrangements, including transportation, accommodation, tours and activities, and other related services.

What are the key responsibilities of a travel agent?

Some of the key responsibilities of a travel agent include helping clients plan and book their travel arrangements, providing expert advice and recommendations, researching and comparing travel options, handling reservations and payments, collaborating with other travel professionals and vendors, and maintaining accurate records.

What skills and qualifications are required to become a travel agent?

Travel agents require a range of skills and qualifications, including excellent customer service and sales skills, organizational skills, technology savvy, cultural awareness and language skills, relevant education or certification, and relevant experience in the hospitality industry or customer service.

What is the work environment and schedule for a travel agent?

Travel agents work in a variety of settings, including travel agencies, corporate travel departments, and home-based offices. They may work full-time, part-time, or on a flexible schedule that includes evenings and weekends.

What is the average salary for a travel agent?

According to the U.S. Bureau of Labor Statistics, the average salary for a travel agent is $40,660 per year.

Is the job outlook for travel agents positive?

The job outlook for travel agents is expected to decline by 26% between 2019 and 2029 due to the increasing use of online booking platforms and self-service options for travelers. However, travel agents who specialize in corporate travel or groups planning trips may continue to have job opportunities.

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Travel Agency, Essay Example

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Marketing Strategy for a Travel Agency

The main goal of the travel agency is to attract and keep the customers through the personal approach of the service. The marketing strategy for the business will include and build upon the reputation of the agency in the area. The travel agency itself is a place that not only provides travel but also the freedom and the adventure to its clients. Many people annually spend up to 50 weeks in their offices. Therefore, when given a chance the client wants to get away and bring back sweet memories of an unforgettable vacation.

Travel agency will promote such benefits of adventure as excitement, personal growth, health and of course fun. The agency will also work on promoting its own personal services such as vacation’s success, savings and confidence of the clients.

The mission of the travel agency is to become the best adventure provider to the clients in the area.  The agency will provide travel arrangements and consulting and will try to connect newcomers of adventure travel with those who will become usual customers.

Marketing objectives of the business will include the following: promotion of adventure activities by means of alliances with athletic organizations, health clubs and retailers; achieving annual growth rate no less than 10-15%; establishing the agency as a market leader in adventure travel in the area.

Target groups of the business are one the most important assets and a key to success, thus, travel agency will definitely be working with the corporate travelers. This group includes local companies and businesses. The agency will try to secure their corporate accounts. Second group involves the individual travelers and the couples, namely people aged 25-35 years old. These people vary from younger professionals, students to families with children with the sufficient income. Third target are the group travelers which come from the health clubs, athletic organizations, etc.

The positioning of the travel agency is focused on corporate or individual consumers who seek to participate in the adventurous travel, in the area where travel agency tends to hold the premier status. The experience and enthusiasm that the travel agency will provide to its clients includes value, advice to customers and exceptional personal service.

As its initial strategy of development travel agency sees creating brand recognition by means of the effective marketing communication, advertising and certainly promotion. The team will create a marketing mix aimed to target the main consumer groups in the area. The company will engage into electronic and print campaigns on advertisement through local radio and publications as the primary source of media. Secondly, the travel agency will use its alliances with the health institutions or organizations as the means of additional promotion.

Over the time company will aim at expanding its brand recognition to the national level by means of growing industry participation as well as web presence. Travel agency will develop its website with the ability of customers to purchase online and be able to check the necessary information from home. When the mentioned above steps will bring about positive results and benefits, travel agency will pursue to increase the revenues and reduce the costs by means of established corporate and repeat clients. In order to win over customer satisfaction, travel agency will focus its goals on customization of adventure travel and reduction of the competitors.

The team will start using the approach of rather recommending the clients another travel agency, instead of selling the trip outside of the competency of the personnel. In order to ensure customer satisfaction, travel agency will also be gathering post trip or purchase feedback from people. Chet McDoniel of Off to Neverland Travel agrees that “the most important quality in a good agent is destination knowledge, and the ability to match the perfect vacation with each and every client.” (The Seattle Times)

The studies show that the communication between the company and the client after the actual sale strongly influences the purchase to be repeated. In terms of corporate clients, the company will engage into corporate account acquisition which means that sales will rely upon personal promoters and professional literature. The travel agency will give away promotion trips as prizes and will promote itself through the local radio station. “Local press generally supports businesses in the area, and it’s surprising what can develop from a cup of coffee with a reporter or editor,” says Tricia Handley of Pinpoint Communications. (Travel Weekly)

Travel agency sees necessary to create a wide range of promotional and advertising communication channels in order to ensure successful achievement of the marketing goals. Company plans to conduct a thorough demographics research of the target audience that will show which publications and media sources must be engaged. Direct interaction with the clients and promotion in athletic or health clubs will also make an essential part of the marketing mix.

The travel agency will be selling services and goods such as travel packages and the airfare. In order to ensure total client satisfaction the company will also provide additional services. Among them are: passport assistance, access to best activities, entertainment and accommodations, etc.  By means of total personnel expertise and competency in the trips that they sell, company aims to achieve a so-called value added on its services and offerings. Company will provide competitive rates and discounts to the repeat clients.

The secret behind why the travel agency is focusing on the adventure travelling is because the economic indicators nowadays show that there is an increased demand in this particular service. Secondly, the area of the location of the agency will not have direct competitors in the sector of adventures. And thirdly, the enthusiastic and professional team of the agency will do all that is possible to ensure total customer satisfaction with the service and the trips itself. It is with this particular enthusiasm that the company hopes to achieve strong success translated into good revenues and repeat business.

Elliott, C. (2009, January 9). How to find a good travel agent. The Seattle Times. Tribune Media Services. http://seattletimes.nwsource.com/html/travel/2008609891_webtravelagents09.html

Handley, T. (2008, August 14). Travel agency marketing: how to attract new customers.

TravelWeekly UK http://www.travelweekly.co.uk/Articles/2008/08/14/28474/travel-agency-marketing-how-to-attract-new-customers.html

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Search Travel Market Report

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Six Reasons To Become A Travel Agent

Photo: Geneva Vanderzeil

Any world traveler knows that sometimes you start down one path and end up on another. We started out to just list a few bullet points—but when we asked travel professionals to share their insights, we ended up with so many great comments from so many smart people that we are going down that path too. So follow the short version for six quick steps, or opt for the path less traveled by that follows to get the inside scoop.

2. You have complete location freedom. Work from an office, from your home while the kids are at school—or from a resort across the world. 

3. You can see the world. And there is nothing like it in your backyard. Travel agents get discounts, upgrades, perks and free trips.

4. It’s interesting and fun—and it helps people. They don’t call it the hospitality business for nothing. Your job is to make people happy, and work doesn’t get any better than that.

5. There are lots of free training programs to help you get started. Most agencies, consortia, host agencies, travel associations like ASTA and CLIA, and industry suppliers offer free training. And who doesn’t want to be an expert on hotels and cruise ships?

6. The industry is back. The number of travel agents is on the rise, and so are their salaries. It’s not unheard of to make $60 or $80 or even $100K, and corporate agents earn an average salary and benefits package of more than $118,000 .

So that’s the short version. Here’s the fuller picture, in the words of travel professionals themselves. Thanks to all who answered my call or posted their thoughts on Facebook and LinkedIn to help! 

Brianna Marie, Milk + Honey Travels, San Diego "For me, considering a career as a travel professional was simply about lining up something I am passionate about with my own skill set. I know my fair share about travel, but I am also really good at researching, organizing, and understanding people. And I am good at creating experiences. I look at this career as a way to pave my own way. There is not one way to be a travel professional, and that is the beauty of it. We can look at this industry with fresh eyes, the ability to understand and capitalize on creating our own space in the digital world in which we live, and bringing that expertise to others in new and creative ways. But maybe most importantly, I am interested in being a successful entrepreneur, and I've chosen travel as the avenue in which to do it. I think the younger generation sees so much benefit and value in being an entrepreneur and designing your own life while being your own boss. There are many ways to do that and make that happen—and travel is one amazing way. But for me the entrepreneur aspect comes first. I also really love the location freedom that a career in travel can provide quite nicely."

Mina Shafie, supervisor, Cassis Travel Inc. "I agree with Brianna Marie in reference to the entrepreneurial side of the business. But I also believe that our industry coincides with many other facets, such as Entertainment, Corporate, Fashion, etc. Millennials like myself who have multiple passions can find this industry very intriguing, as it allows you to work multiple angles, from corporate fashion travel to booking tours to production for entertainment. There is also so much opportunity available for those that do not necessarily have the entrepreneurial drive but want to work for niche markets, and there’s a wide variety of agency types. If you are looking for a more corporate environment, there are large agencies that embody a corporate workforce with upward mobility. You also have your more boutique agencies that are smaller in size but offer you the remote work atmosphere, travel opportunities, etc., to fit your needs. In short, it is not a one-size-fits-all industry. You can be selective and at this moment in time really create your own identity due to the technological advances and demands of the coming generations.?  

Celeste Augur-Munshi, founder and owner, Unpack Once Travel "Being a travel professional was not one of the much thought-about or discussed options when I was in high school and college. But if young people get into the industry early in their careers, it's a fabulous opportunity to grow and mature in an industry with infinite possibilities. With hard work, they can craft their own niche as an entrepreneur. What a fabulous, flexible lifestyle for young people!"

Danielle Hawkins, international travel consultant, Flight Centre Canada "I became one because I wandered the world living abroad for over eight years. It’s one of the great ways to share the world you know with people who want to experience it. Then the perks you get from working in this industry allow you to keep wandering, and everything comes full circle."

Gail Hummel, Burkhalter Travel, Madison, WI "It's an ever-growing industry where the sky is the limit if you target the right niche markets. I'm not a young person, but this second career of mine is fantastic. Four years in, I enjoy every day!"

Scott Asplund, CEO, Plenty of Fun Travel "I have 85 part-time agents in my company and young people can do very well selling travel. By the time they are old they'll have thousands of clients and a very nice life!"  

Trish Urbaniak DeDamos, owner, Just 4U Travel, Wichita KS "I do it because I love to help people. I feel I help them with something they always wanted to see or do and have no clue how to get there."

Heather Christopher, owner, Heather Christopher Travel Consulting LLC "It gets you into the travel industry—and the industry has so many facets. If being an agent doesn't quite fit, there's another avenue. Travel is the industry you never have to leave."

Leonardo Daniel Ruiz Mann, group sales manager, Lomas Travel "Because we are a new generation to keep serving people with passion and dedication. As a travel agent my commitment is to make dreams come true and make my customers stay forever. Being a young agent is a big opportunity to show others the beautiful places in the world with confidence, and to have stories to tell for a long, long time."

Katie Diekhaus, independent vacation specialist, Cruises Inc., Huntersville, NC "Being a travel agent gives us the opportunity to travel and see the world. There is no better time to do that than while you're young. One of my favorite things about being a travel agent is that I get to live vicariously through my clients in hearing about their adventures all over the world! And being a home-based agent has allowed me to have a flexible schedule and to work from home. As a new mom, working from home has been crucial in allowing me to spend more time with my daughter. Lastly, being a travel agent is not what it used to be; all you need is an Internet connection and a personal drive to meet your own goals. In over two years, I have only met a handful of clients in person. I conduct the majority of my business via phone, email, or social media. By no means am I saying that it's always easy, but the fact that our world is so easily connected and always 'on' sure helps!"

Liz Dominguez, franchise owner and vacation specialist, Dream Vacations, Jacksonville, FL "Being your own boss in terms of trying new opportunities and marketing tactics for your own business is very rewarding. The fact that you can make your own decisions, mistakes, and successes is very rewarding compared to having things dictated by a corporate hierarchy. You can also plan your own schedule to maximize each day. Maybe you find your strength is working with corporate entities. Maybe it’s destination weddings. Or maybe even working with disabled individuals and helping them realize the freedoms available to them for travel. There are so many avenues of specialization to discover and explore within the field that it gives you multiple opportunities to discover and develop your strengths and talents. But we all help create positive memories for our clients. Compared to assisting people after they’ve been through tremendous stress and loss, I’ll take creating happy memories any day!"

Lisa Chambers Fletcher, mentor, Gifted Travel Network’s TravelMBA program "As the mentor for a new-agent training program, I work with a big mix of beginners in the industry, of all ages. I must say I am so totally blown away by the innovative thinking and technologically-savvy marketing plans that the younger Millennial agents are bringing to the table. Who better to understand the Millennial market than one of their own? I feel very optimistic about the future of our industry and can't wait to see how all of these amazing young minds will thrive and succeed. It's not your grandma's industry anymore...and if we try to keep it that way, we are really missing the boat. Young agents ROCK!"

Liza Brasgalla "If you are passionate about travel, it's an amazing way to see the world!"

Terry Jones, senior corporate travel consultant, BCD Travel "I grew up traveling the world due to my father’s job. I went to school and got a job in advertising and marketing but I found no joy in my career. When I had the opportunity to work for an airline, and then became a travel agent, I found a job I loved. What other job really can boast that it’s about making dreams come true? Think about it: brides-to-be come to us to plan their dream honeymoons, couples come to plan a trip of a lifetime. Most people tell us, “I have dreamed of this forever!” I have been a travel agent now for 25+ years and I never get tired of helping others make their dreams come true! It’s the best job ever....Wands not required."

Laurelee Graham, owner, Graham Enterprises travel marketing "After 25 years on the supplier side, it scares me that anyone would book online for anything international without a travel agent. Scams are everywhere! A travel agent can vet the companies to be sure they are legit, and most of the agents I work with have spent 20-40(!) years becoming expert travel concierges. Would you defend yourself in court? Why not use a travel professional?"

Beth Pearlman Brownstein, travel specialist, Peace, Love & Travel, Grayslake, IL "I didn't get married until I was 44 and had an amazing career in corporate HR as head of employee relations. As a scuba diver I would travel around the world on my vacations (not always to dive). But five years ago I went on a trip with my husband that changed my life. I went to work that Monday morning and gave my two weeks’ notice; I could no longer do the M-F/8-5 thing. My passion had always been travel, so I went from making $80k a year to zero!! I no longer wanted people crying and complaining in my office, I wanted people to be laughing and enjoying themselves. Every day I look forward to meeting new people and helping turn their travel dreams into reality."

Jessica Ball Lapido, Trips to Cherish "Young people should become travel consultants because you spend your time putting puzzles (itineraries) together. You meet all kinds of people, get interesting questions, and can work in jammy pants if you want to!"

Mitch Toren, chief vacation engineer, TripGuy Travel LLC "Being a travel advisor is a sales position. Someone could elect to sell insurance, cemetery plots, cars, homes, or groceries. But who doesn't want to talk about the most exciting thing in many people's lives—their travel and vacations?"

Joseph Goodman, owner-operator, International Tours and Cruises "Travel Agents sell dreams. Everyone dreams about going and doing something; a travel agent can make it happen. It is also very rewarding when customers come home and thank you and tell you how great it was."

Beverly Falley, owner, Island Dreams Travel "Being a travel consultant is so much more than a sales position. It is a career that you must be passionate about and always, always learning. It's not just selling a product. It is maintaining relationships with suppliers and clients, listening and getting to know those in both sectors, and being creative in order to provide travelers with amazing experiences. Our value is not being salespeople, but maintaining a vast amount of knowledge of destinations, accommodations, and tour operators, and always providing our clients with the best possible vacation their hard-earned money can buy!"

Sheila Michels, owner, Hometown Travel, Minneapolis, MN "There is never a dull moment. Great agents think outside the box, and are self-driven and able to adapt to any emergency and/or change, as this career is always changing, with new rules, a new crisis, new resorts, new destinations. It’s challenging and exhausting—and I wouldn't change a thing! (Well that's a lie, higher commissions would be nice...). Just when you start your day, thinking you have it all figured out and planned with your perfect "to do list," there is a wrench thrown your way, altering your daily course!"

Joel Scholtz, cruise & travel specialist, Cruise Planners/American Express Travel, and owner, Paradise Destination Weddings, Medford, NJ "I believe this is the best business in the world to be in, but it is not as easy as some people think. To be successful you need to put a lot of time and energy into it and you have to enjoy continued learning. I sometimes work all hours and seven days a week but I don't consider it "working" because I love what I do. I love making people happy and planning amazing vacations for them. If I'm not booking trips or doing paperwork, you'll find me working on my next Travel Certification. I do travel quite a bit, probably average once a month, to research cruise ships or to visit all-inclusive resorts or new destinations. I believe the travel business is a great business to be in and there is great potential for growth, you just have to be willing to go the extra mile for your clients."

Michael Price, owner, Lighthouse Travel "I have worked from home in this business part-time for over 30 years. I loved traveling and this was the way to do it. I retired 13 years ago and with my wife went full time. We make way more money now—but I see young people having a great competitive advantage over us. Marketing and social media are so important now, and youth understand and use it. Our granddaughters work with us now and what they do without trying wows me. A young person that wants to learn the product can make way more than I did at their age—plus they will get to see the world, which I didn't until my late 40s."

Kevin Quin, Tripcentral.ca "Here is what, in my experience, will be the sweet spots for people looking for a career, in no specific order: 1. You get to travel - you will hear stories from old agents that 'it doesn’t happen like it used to.' But it does. Every industry rag has a fam section, the sales reps still do fams, and there are year-round agent rates at every product level. 2. Make money. Because the industry is driven by sales, most vacation sellers work on some form of remuneration based on performance. Even some corporate travel will pay a steady salary based on your performance/production. 3. People. If you are social, genuinely enjoy talking with people, and more importantly, place value on your services and knowledge, you will be adored by your clients. It's kind of an ego boost for consumers to say 'my travel agent said...,' and for the agent, a true sense of accomplishment. And sometimes they bring you back a bottle of wine from their travels. 4. Learning. If you ever spent time with your head buried in a National Geographic in awe of the world out there, you can learn so much about those places just by researching them for clients. If you have any sort of geek gene in you, it's actually fun!

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Elevator Pitch Examples: A Travel Agent Approach

Looking for some elevator pitch examples for travel agents? We've got 'em. 🙂

Half (if not more) of working as a travel agent is sales. Every agent knows the importance of customer service––going the extra mile and booking a flawless trip so first-time clients become lifetime clients. But generating sales can be a great pain point for some agents, and it’s not likely your love of sales is what attracted you to the industry. (Who am I to say?) But how do you set yourself apart from other agents in the ever-growing travel industry? 

If you’re a travel agent, chances are you’ve heard that you are your brand. That you need to sell yourself as much as (if not more than) you need to sell your product. And today we’re going to chat about what is popularly known as “the elevator pitch,” but what I prefer to refer to as “introducing yourself in an interesting way.”

Tick tock. Let’s not waste time, shall we?

The Elevator Pitch. 

You Are a Special Snowflake. Yes, You. Before you shout out to the world about your awesome travel agent skills, take a moment to think about what your personal story is. When you’re selling travel, you have to sell yourself first. Gross right? But it really doesn’t have to be. Just because you’re “selling yourself” doesn’t mean you have to pretend to be someone else.

Coming up with your own elevator pitch examples (a 45-second spiel about who you are and what you do) can sound really intimidating. If you’re an introvert like me, this is extra helpful because the talking points will help you feel confident in introducing yourself to others.

But equally important to tell people what you do is to express your passion for the industry in a genuine way. For example, the HAR team expresses their passion very differently from one another, and that’s okay. For your reference:

Bitmojis aside, what I’m talking about here is not your average sales pitch. We all know that in the travel industry, you must first make a personal impression before you can zoom in for the sale. So rather than trying to pitch a product, what I’m talking about here is pitching YOURSELF as a travel professional.

It will be the hook to make the supplier and client want to know what you have to offer. So let’s get going.

Elevator Pitch Examples from Real Travel Agents

Step 1: getting personal.

When people open their mouths and spew out brilliance, it seems easy and effortless, but the truth is it takes work and crafting. Likely it seems effortless because they’ve done it a bazillion times and put some thought into it.

If you do put thought into “pitching yourself,” then you will make a more memorable impression and when you follow up by handing them your business card, they’ll be more likely to remember you. So let’s look at some elevator pitch examples:

First, let’s get personal:

• What is my personal connection to travel/ the travel industry? i.e. I work for my family-owned host agency that was established in 1974. 
• Why do I love travel? i.e. I saved up all my babysitting money for four years to travel to Italy with my grandparents, and I’ve been in love with culturally immersive travel ever since.
• What do I love about selling travel? i.e. Putting together a great FIT is like a logic puzzle for me, and I love the challenge of customizing flawless vacations for clients. 
• What formative experience(s) impacted my decision to become a travel agent? i.e. Quite honestly, I had a horrible travel experience with an agent that did not qualify us for a trip, and I ended up being the one to fill in the potholes. I ended up having a ton of fun and wanted to bring that level of service and integrity to the industry. 
• What’s my favorite thing about working with my clients? i.e. I absolutely love to see my client’s reactions after their trips! When they come back looking ten years younger, I know I did a good job.
• What kind of travel experience do I want them to have? i.e. I want my clients to discover something about themselves they didn’t know before they traveled!
• What is something that makes me unique as a person? I want to elaborate on this one because in my discussions with agents there are memorable details that come to mind:
• Nikki Miller from Travel with Nikki told me she had visited Disney World more times than years she’s been alive. Whoa. 
• Lori Zeller of Travel Leaders, Apple Valley once mentioned to me that her goal was to visit every MN state park in one year, and I thought that was really cool (especially since, at the time, she was beginning to expand her niche to include more adventure travel). 
• Ron Hashman of Harshman Travel mentioned to me he works directly with an executive of a cruise line after he once introduced himself to her at a conference. Did I believe him when he told me he received a good rate for his clients for one of their cruise itineraries? You bet.

My favorite things about these elevator pitch examples (which are just a few that come to mind) are that the agents weren’t trying to sell me anything. Heck, they weren’t even trying to impress me. They were just being themselves.

So what is unique about you? I just came back from Cruise360 and maybe you’re an agent that has videos of suites from more than 20 different ships (I know some of you do!) Think of a fun fact or detail about yourself that you can put forward.

Step 2: Just the Facts

Then you’ll want to mix those intangibles with a piece of concrete data. Here are a few elevator pitch examples to get you going:

• How many years of experience do you have selling travel? i.e. 15 (Are you a newbie and worried about it? Just tell them you have 1 year of experience going on 15 😉). 
• What is your niche/ travel interest? i.e Adaptive adventure travel with an emphasis on Southeast Asia.
• What certification/training do you have? i.e. I have my ECC through CLIA. I’m a South Africa specialist.
• What’s one piece of data you can give on clients/ client satisfaction? i.e. 90% of my clients are first-time travelers, and 95% of those clients say they will travel again. (Psst! Are you wondering how you can track something like this? Check out our "Vacation in Review" form here! ) 
• What huge obstacle have you helped a client overcome? No joke, sometimes when a travel agent goes the extra mile, they can save a life . Hopefully, your services won’t need to extend that far but think of one way you’ve really helped a client through a major issue, whether it be rebooking, offering them extra perks, or helping them out with a Visa/Passport bind.

Step 3: Shorter is Sweeter

Now of course, after you brainstorm on these questions, you won’t be able to fit them all into your talking points. But you can mix and match from the brainstorming you did above! Which details do you think are the most engaging? You’ll want to boil this down into about three sentences:

• Who you are, what you do. i.e. I’m a CLIA ECC certified travel agent, with fifteen years of experience selling river cruises.
• What makes you unique as an agent: i.e I was inspired to sell river cruises when my spouse and I renewed our vows on an Avalon Cruise in the Danube, and my goal is to pass along the impact of those memories to my clients. 
• Engage them with a question. What is one of your most memorable travel experiences?

Now that wasn’t so scary, was it? Just practice in front of a mirror. And don’t be afraid to brag about yourself a little. You worked hard and you earned it, okay? Be proud! 

Step 4: Putting it All Together

Now just mash those sentences together into something that sounds cohesive (usually it will work just to string them together).

Practice it with your friends, or your dog, or at your own face in front of the mirror a bunch of times. Can you get through it in about 45 seconds? Does it need to be shorter? A little longer? Try out a few of your elevator pitch examples on your friends and see which one they like best. 

This is Good Info, Can I Do Anything Else with it?

Why yes you can. After spending all that time researching elevator pitch examples, you need to use it to the utmost! You have great info in your elevator pitch so you might as well get as much mileage from it as you can, so here are a few ideas of other ways you can use this info:

• Have it at the ready when someone on FB inquires for a travel agent. Yes, this happens sometimes! When someone in a group or FB page asks a group of agents if they know a good agent, well that agent is YOU. Don’t say just say, call me. Say, I’m a Disney-certified specialist who’s been to WDW 36 times. I’d love to touch base and help you with your trip! The more specific you are, the more you will set yourself apart.
• Include some of it in your bio on your website and social media pages: Is your “about us” description in need of a little spruce up? If you have to wonder, chances are it is. This is a great way to infuse some of your personality, individuality and voice into what might be an otherwise dry description.
• You use the info in a  Onesheet for a booth at a trade show , or to leave with a donation if your agency is involved with a local charity event. This provides a little more info than your business card can (but of course you can leave those too!).
• Include the information in your email signature! 

A Handy Dandy Worksheet!

Well, as you may know, sometimes we like to give homework here at HAR (don't worry, all of it is extra credit, and none of it is graded)! Now that you've digested all that info above, here's a nifty downloadable worksheet you can use to walk you through writing your own pitch!

When you’re ready to debut your elevator introduction to the world, don’t forget to bring your business cards with you! In fact, if you have a few words from your intro on your card, that will make the other person’s association with you even more memorable!

Again, this isn’t a conventional sales pitch kind of deal. It’s really just to make a memorable first impression so you can make great connections, pique the interest of others, and (if you’re chatting with a client) move in for a potential sale later.

This is even more important for independent travel agency owners since you are so integral to your brand!

Don’t be shy! Try it out! Write it in the comments below and let us know how it went! Drop us a line (email below) and try out your elevator pitch examples on me! I can’t wait to hear them!

About the Author

Mary Stein has been working as a writer and editor for Host Agency Reviews since 2016. She loves supporting travel advisors on their entrepreneurial journey and is inspired by their passion, tenacity, and creativity. Mary is also a mom, dog lover, fiction writer, hiker, and a Great British Bake Off superfan.

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Travel Agent Career Prospects In The Travel Industry Research Paper

Type of paper: Research Paper

Topic: Workplace , Canada , Tourism , Marketing , Career , Employee , Job , Customers

Words: 2250

Published: 11/11/2019

ORDER PAPER LIKE THIS

Travel agents help clients with travel arrangements and provide information on destinations, transport expected weather and accommodations. The job of a travel entails several tasks from providing information to advising clients on their travel information. This is just one of the arrays of careers available in the large tourism sector. In order to gain entry and succeed in the profession of travel agents there are certain educational and skills requirements. Most travel agency require that the person seeking the job of the travel agent to at the very minimum posses a certificate or associate degree from a vocational school or community college. Various factors determine the salary and benefits of the travel agent’s among them being the size of the agency, the location and the education and experience of the agent; generally the travel agent earns between $24,000 and $48,000 annually. Several factors affect career prospects as a travel agent such as globalization, technological advances, competition, changing consumers taste, and economic factors. This paper will review the prospects of a career in this sector and particularly as a career agent. The paper will be divided in three main sections as below:

1. Industry overview 2. The Travel Agent’s Job 3. Factors affecting the Travel agent’s career prospects

From the literature reviewed it is clear that travel agent career is colorful and has good returns as well as benefits. However due to the effects of globalization, technological advancement and economic factors career prospects as a travel agent are dwindling.

Industry Overview

Travel agency is part of the impressive tourism industries and therefore it is imperative to briefly review the tourism industry as a whole before delving into the subsector. Tourism affects several industries including travel agencies, hotels, restaurants and airlines thus tourism is not just a single industry but an amalgam of a number of industries [ CITATION Éla99 \l 1033 ]. The tourism industry has been rated as one of the fastest growing industries in the world in terms of the revenue generated and job creations. Canada, which is the focus of this paper, is ranked as the eighth most popular tourist destination. The tourism industry has earned Canada an average of $ 24 billion dollars every year for the last ten years contributing about 2.5% of the country’s GDP and employs approximately 663,000 jobs in different tourism related industries every year[ CITATION Sta09 \l 1033 ].

Travel agents generally assist travel agencies customers with travel arrangements. They help clients to choose and research destinations and book tickets and accommodation reservations[ CITATION job11 \l 1033 ]. There are over 2,2000 travel agencies represented by the Association of Canadian Travel Agencies that provide excellent job opportunities for travel agents[ CITATION Assnd \l 1033 ], in addition there are travel agents that are self employed. The job market for travel agents has grown steadily since 2003 to 2008 from about 40,800 to 47,600 employees[ CITATION Sta09 \l 1033 ]. This increased demand is partly due to an increase in the number of tourists visiting Canada and partly due to an increase in domestic tourism over the same period of time. Another factor contributing to the growing demand for travel agents is the increasing interest of Canadians to travel to other country in search of warmer climates. The Also albeit the growing demand for travel agents in the said period more recently the demand has been dwindling as a result of the economic recession and the tighter family budgets.

Job Description

As earlier mentioned the job of the travel agent involves making travel arrangements for their clients travelling for various reasons such as vacation, business and honeymoons[ CITATION Dawnd \l 1033 ]. Travel agents offer advice and information on the destination, available accommodation, transportation and the weather. They are information providers thus must keep themselves updated on the subjects above in order to be able to advice the clients on their destination’s weather conditions, documentation requirements and travel advisories. Travel agents must therefore keep abreast of the happenings in the foreign countries[ CITATION jam08 \l 1033 ]. The travel agents consult publications and online sources on departure and arrival times, transport costs and accommodation costs. In addition they visit hotels, restaurants and even tourist attractions to analyze their comfort and quality of services provide[ CITATION Annd1 \l 1033 ]. Travel agents can also specialize in specific areas of the business such as leisure travel, business, geographical location and medical tours.

Requirements for the Job

Different travel agencies demand different educational qualifications from their employees, but generally to be a travel agent one needs training in travel and hospitality at a vocational school or community college[ CITATION AGw10 \l 1033 ]. Usually a certificate or associate degree is the minimum entry requirement for this job but there are employers that insist on a bachelor’s degree in travel and hospitality.

Some agents begin their careers as assistant travel agents or receptionists in a travel agency and climb up the ladder through experience and apprenticeship. Certification by an international Airline or the Association of Canadian Travel agencies is not mandatory but shows high level of seriousness which is an attractive quality to many employers. It may also be useful to have knowledge on other subjects such as geography and history in order to be able to adequately advice clients. Travel agents aspiring to enter management positions may also need training in management and business subjects. It is worth noting that higher educational qualifications improve the chances of advancing in the career of a travel agent.

In addition to these educational qualification travel agents must possess certain skills and attributes. In the digital world an aspiring travel agent must be literate on information systems and computer applications. To be a good travel agent one must be an astute researcher with a good reading culture so as to be able to get information from various sources. The travel agent must be a good sales and marketing agent with good customer skills such customer needs assessment, meeting predetermined quality standards and assessing customer satisfaction[ CITATION Annd1 \l 1033 ]. Knowledge in various international languages can also prove very valuable in the travel agent’s job. Other qualities useful in the career of a travel agent include active listening, effective communication, time management, social perceptiveness, coordination and many more[ CITATION KMo06 \l 1033 ].

Wages and Benefits

A number of factors determine the salary and benefits of a travel agent. Chief among these factors are the agent’s educational qualifications and job experience. Other thing such as the size of agency that has employed the agent, the location of the agency, the ability of the agent to sell effectively and the number of working hours also dictate the agent’s earning.

In most markets travel agents earn between $24,000 and $ 48,000 per year depending on the factors mentioned above. Obviously travel agents working on part time basis earn less while those who are self employed tend to earn more. The greatest benefit of being a travel agent is access to various tourism products at a reduced cost. Travel agents also have opportunities to travel to many different places at a reduced cost. Most travel agencies have comprehensive medical cover and insurance for their travel agents.

Despite the benefits mentioned above the demands for the travel agents is on a decline in today’s world. As will be seen in the next section there are several factors contributing to this, however it is suffice to say that there is a lot of competition for those aspiring to join this profession. With many young people preferring dynamic jobs that are fairly flexible and involve a lot of travelling the travel agents job market is attracting a lot of young graduates. With globalization and the market liberalization there are many immigrants coming into Canada in such of greener pastures, these immigrants certainly offer great competition in all job sectors.

Factors Affecting Career Prospects in Travel agencies

Despite the colorful picture portrayed by recruiting agencies concerning travel agents’ jobs the sector is facing some major challenges. It has been predicted that with the ongoing restructuring of the airline industry that reduces commissions for travel agents and the internet booking half the jobs held by travel agents will be lost[ CITATION Gornd \l 1033 ].

Globalization , Neo-liberalism and Technology

It important to not at the very onset of this section that globalization is very closely linked to technological advancement. As the world, which once had stringent restrictions, becomes a global village there is easier access to information and even destinations. Given that a travel agent basically sells information on destination globalization possess a major challenge to career prospects as a travel agent. The internet and mobile phones have made access to information easier and cheaper thus travelers would rather “Google” about their destination rather than pay travel agents[ CITATION buz00 \l 1033 ]. Due to globalization and neo-liberalism trade and travel restrictions between countries have greatly reduced. As result some of the services offered by travel agents such processing documentation have either been greatly reduced or eliminated all together. Generally the error of ecommerce is rendering travel agents redundant[ CITATION Ver061 \l 1033 ].

Climate change, competition and Change in Customer Taste

Changes in the global climates have had a major impact on the tourism industry in Canada and thereby the travel agent career prospects. The phenomenon of global warming has made weather patterns rather erratic and unpredictable and as earlier mentioned part of the travel agent’s job is to give advice on the weather[ CITATION JGB06 \l 1033 ]. Changes in weather patterns have particularly affected Canada’s position as a tourist destination with most tourists, both local and international, preferring warmer destinations. In addition changing customer taste, with most tourist today preferring destinations with a variety of products such as historical sites and wildlife, has impacted negatively on the tourism industry. All this coupled with an increasing number of travel agencies has meant that the many travel agencies have to compete for fewer travelers. Of course this translates into fewer jobs for the travel agents. Other sources of competition for the travel agents are the increasingly popular travel websites and virtual travel agencies. The internet has offered cut throat competition to the travel agents as the services are provided at a lower cost and from the customers comfort zone[ CITATION RAC10 \l 1033 ].

Economic Factors

The recent economic resection has meant the reduction of available resources for leisure activities. This has impacted negatively on the entire tourism sector as families and individuals use the few available resources on other more important things than travel. In addition government and other players in the industry have had to cut down their budgets. The government has had to reduce its expenditure on marketing the tourism sector. Commissions for travel agents have also been reduced drastically especially with the restructuring of the airline industry. These economic factors have a negative impact on career prospects in the travel agencies.

Conclusions

From the available data it is clear that travel agent career is colorful and has good returns as well as benefits. However due to the effects of globalization, technological advancement and economic factors career prospects as a travel agent are dwindling. In fact an MP made this point in a discussion in the House of Commons remarking that travel agents probably ought to start for other courses for new careers because e-commas may soon make them redundant[ CITATION Gornd \l 1033 ].

A Gwendolen. (2010, July 30). ehow.com: Howt to become a travel agent. Retrieved March 8, 2011, from http://www.ehow.com/topic_5532_become-travel-agent-basics.html An. (nd). careerplanner.com. Retrieved March 8, 2011, from https://www.careerplanner.com/Job-Descriptions/Travel-Agents.cfm Association of Canadian Travel Agencies . (nd). ACTA-Media kit 2010-2011. Retrieved March 3, 2011, from http://www.acta.ca/?page=AdMediaKit&hhSearchTerms=number+and+of+and+travel+and+agencies Baldwin, G. G. (nd). " Quit Yanking My supply Chain": Challenges Facing Travel Agancies. Ottawa: Statistics Canada. Beech, J. G., & Chadwick, S. (2006). The business of Tourism Management. Harlow, England: Prentice Hall. buzzle.com. (2000). buzzle.com: Effects of Globolization. Retrieved March 8, 2011, from http://www.buzzle.com/articles/negative-effects-of-globalization.html Cook, R. A., Yale, L. J., & Marqua, J. J. (2010). Tourism: The Business of Travel. Upper Saddle River, N.J: Prentice Hall. Fournier, É., Bonhomme, S., & McDougall, L. (1999). Tourism Statistical Didest: Statistics Canada. Ottawa: Ministry of Industry. jobdescriptions.net. (2011). Travel Agent Job Description: The career Information Resources. Retrieved March 3, 2011, from http://www.jobdescriptions.net/hospitality/travel-agent/ McKay, D. R. (nd). About.com.Travel Agent: Career Information. Retrieved Mach 3, 2011, from http://careerplanning.about.com/od/occupations/p/travel_agent.htm Monaghan, K. (2006). Home-based tavel agent: How to succeed in your own travel Marketing business. Branford, CT: Intrepid Travel. Statistics Canada. (2009, December 14). statcan.gc.c: Travel and Tourism. Retrieved March 3, 2011, from http://www.statcan.gc.ca/pub/11-402-x/2009000/pdf/travel-voyages-eng.pdf Tomerson, j. (2008, June 17). jobdiagnosis.com: How to become a travel agent. Retrieved March 8, 2011, from http://www.jobdiagnosis.com/myblog/how-to-become-a-travel-agent.htm Utovac, V., & Stafford, J. (2006). Changing Market Trends: How Technology and Global Conditions Affect the Canadian Travel Industry. Otawwa : Ministry of Industry: Statistics Canada.

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Job Description of a Travel Agent

Experts in this subject field are ready to write an original essay following your instructions to the dot!

A travel agent is an individual involved in arrangements of tours, travel, reservations, and purchases of tour packages (Prayag et al., 2017). He/she is expected to have an understanding of the technicalities of flights and the processes involved in making or canceling hotel and flight bookings. Most travel agents are employed by a travel agency although there are those who act independently as freelancers and get paid through commissions. Travel agencies have a range of destinations and deals with diverse customers. However, there are travel agencies that only deal with business individuals and have a predetermined price and destinations for their clients (Prayag et al., 2017). This job description is for a leisure travel agent, and hence the individual who chooses this kind of a job should be ambitious focused and love traveling. Generally, this description is meant to attract individuals who value good customer relations, a highly regarded time manager and have skills in the travel industry. Marketing skills are an added advantage.

Duties and responsibilities

Marketing travel products as well as providing guidance and advice to clients and agents on the best-recommended products.

Offering a vast and reliable knowledge on cruise mix of products and other related commodities.

Complete reservations and bookings; advice news customers on the documents required.

Act as a promising agent for the travel businesses, especially the new ones.

Meet the client’s needs and help them to make the right decisions concerning their goals by guiding them on the mode of travel, location, and the best value.

· Arrange all the travel requirements including making reservations, receiving money and proc[G1] essing the collected documents.[G2]

Understanding the technicalities of holiday insurance and be able to market and sell it.

Handling and solving any problems experienced by the customers within the required timeframe.

Responsible for maintaining the client’s records and ensure they are up-to-date.

Maintaining the existing clients’ relationships and building new ones.

Dealing with families and groups, small or big.

Observing the company’s procedures as per customer’s booking services, mode of documentation, and issuance of insurance, price, and invoice.

Performing other travel-related business[G3] es including using online reservation websites and systems.

Participating in projects in new and remote areas.

Qualifications

High proficiency in English, both written and oral.

A university degree or academic certificate on tourism, and hospitality or any related courses.

Certification in agencies and associations like lifestyle specialist, destination specialist, certified travel industry executive, master cruise counselor, cruise lines international association, and so on.

A Vast knowledge of travel matters including cruise lines.

Have strong sales and marketing skills as well as customer relations.

Understand and be able to apply cruise products, procedures and policing.

Have excellent communications skills and the ability to make critical decisions to solve customer problems.

Be prepared to work independently and unsupervised in completing projects.

Computer skills including advanced knowledge in Microsoft Office.

Be able to do basic mathematics like calculation of percentages.

Time management skills and ability to work during odd hours.

401(K) plan

Health insurance

Paid time-off

How I Determined the Duties and Responsibilities

The preparation of this job description was primarily based on the client’s needs and requirements. Questionnaires were applied that involved some clients describing the things they wish their agent would be able to do. The clients' views on what they expect from travel agents were taken into consideration. The requirements and qualifications are based on travel regulations, skills required to perform the given duties and general necessities of the travel industry. Travel regulations applied are; airline reporting corporation as well as the international association of travel agency network (Schickman, and Yonahara, 2012). Although no specific law was used, The California Employment Law Letter was used to give guidance on the job formulation.

Prayag, G., Hosany, S., Muskat, B., & Del Chiappa, G. (2017). Understanding the relationships between tourists' emotional experiences, perceived the overall image, satisfaction, and intention to recommend. Journal of Travel Research, 56(1), 41-54.

Schickman. I.M, and Yonahara S.C. (2012). The California Employment Law Letter (CELL). Retrieved from https://hrdailyadvisor.blr.com/2012/02/15/5-critical-components-every-job-description-must-contain/

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More From Forbes

5 reasons why you need a travel agent - more than ever.

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The sign no traveler wants to see, but it happens all the time, for many reasons - in this case a ... [+] Lufthansa strike. Photo: Silas Stein/dpa (Photo by Silas Stein/picture alliance via Getty Images)

Want to rent a villa in Tuscany and do it on your own? It’s simple. Just type “Villa Rentals Tuscany” into Google, then wade through the four and a half million responses - most of which look the same, whether they are good or bad, legit or bogus. Spend just 10 seconds each vetting sites, and you’ll be done in a year and a half - and still won’t have rented anything.

Good luck with that - or even with much simpler planning, like searches for “straightforward” airfares. The major search sites routinely leave out flights (lots of them) and even entire airlines. A lot of the flights they do show are ones you don’t want, starting with “basic economy” fares that hit you with tons of restrictions and fees, so the price you see isn’t the one you end up paying, along with connections way too short or way too long, ones that no responsible travel agent would let you book.

Travel agents are even more important to luxury travelers, who ironically often think they know a lot about travel and rely on their own misguided sense of expertise. But while a good agent is so vital that it is simply foolish to plan a high-end trip on your own without one, they can also help travelers of all budgets.

The reality is that while it was widely predicted that the internet was going to kill off travel agents when digital tools were placed at every traveler’s disposal, that just hasn’t happened, for several good reasons.

For many, a rental villa in Tuscany is a dream vacation. But finding one can be a nightmare.

Best Travel Insurance Companies

Best covid-19 travel insurance plans.

Shannon Compton Game writes on money saving travel tips and budget travel for Outside Magazine , not the publication I’d expect to praise travel agents over DIY. But last year she wrote a column about his subject and opened with, “I’m a big fan of travel agents, even though I could technically book all my trips through websites and apps.” She then listed the specific pros of using an agent: “They can find crazy deals”; “They will be your advocate”; “They’ll take care of the little things”; “They’re true experts” and “They don’t usually cost extra.”

True, true, true, true and true. But that’s just the tip of the iceberg.

I have been writing on travel and related tips for over a quarter of a century. I’m an expert on the subject, and I get interviewed and publicly speak about it. Do I sometimes use a travel agent? Absolutely. When friends ask for travel advice, and they do, all the time, one of the first suggestions I always make is to get a good travel agent. My tech savviest friends use travel advisors, and so does every major corporation - because it is the smart thing to do.

“Yes, the travel landscape is changing,” said Chad Clark, principal of Chad Clark Travel Ventures in Phoenix, an expert I have known for years. “Information overload, thousands of new hotels on the scene, all sorts of new cruise ships, passport and visa issues, weather, transit strikes, political unrest, natural disasters, travel insurance, travel providers going out of business, it’s never ending. How does one navigate all of this? To avoid the travel landmines that lay in front of you, you need to get a great travel advisor! You’ll be glad you did. After all, do you cut your own hair?” Good question, but his metaphor is a little off because you pay someone to cut your hair, while a good travel advisor can often save you money.

I wrote a feature about this topic here at Forbes eight years ago, and I still get thank you comments from people who took my advice. A lot has changed in those eight years, and a lot has not, so if anything, there are more reasons than ever to use a travel agent (for the record, good travel agents prefer to be called travel advisors, or sometimes travel consultants, and those are both totally accurate, but since most people still think of the industry in terms of travel agents, I’m mixing and matching).

Clark explained it to me this way, “Travel agents are a thing of the past - they primarily booked tickets and beds. Travel advisors have taken on a much more complex role - part psychologist, life coach, executive producer, concierge, fixer, dream maker, and ‘Blink Blink’ genie, with the multitude of services that they provide.”

Whatever you call them, I could go on and on about all the reason to use one, but here are the 5 biggies.

Emergencies: This is the one most applicable to the average occasional travel. Stuff happens, and whether you believe in climate change or not (spoiler alert, it’s real), big weather events have become more commonplace, widespread and unpredictable, and sooner or later Mother Nature is going to bite you when flying. But there are plenty of non-weather events disrupting flights, cruises, trains and destinations, from civil unrest to volcanic eruptions to disease outbreaks to massive wildfires to labor strikes. And just about every year you read about an airline that went bust and shut down suddenly, stranding all its passengers. Just a week ago I traveled with owner of a large New York based travel agency who has been in the business for 40 years, and he told me they recently stopped selling their customers tickets on Norwegian because the airline has had too many cancellations and became, in their view, unreliable. But cheap flights still show up in internet searches, and you probably would not know anything about it without expert advice.

Anything that causes cancelled flights (or cruises, etc.) means hassles, but the people who get through this process the most smoothly and the ones who get rebooked first and get the few available seats out of Dodge are usually the ones who used a travel agent. It’s that simple. First off, you actually have someone to call, versus long lines at banks of airport phones masquerading as “help desks.” But good agencies are constantly monitoring their clients’ flights and they usually know about your problem before you do - and often have a resolution before you even call them. They also have direct access to airline GDS (global distribution system) and don’t have to wait on long phones holds to get ticketing changes made. It’s worth noting that according to the U.S. Department of Transportation, nearly two percent of all domestic flights were canceled in 2019, a significant increase from the previous year and the highest rate since 2014. Midway through the year, MSNBC reported that passengers were being bumped from flights - involuntarily - at a rate three times higher than a year earlier.

I’ve known Anne Scully for years, and as the President of high-powered Virginia-based agency McCabe World Travel , she is perennially ranked one of the world’s best travel agents, sits on advisory boards of major luxury hotel brands and cruise lines, and is an industry legend. She told me that, “Anyone who travels should have the clout of a top travel advisor in their pocket. To start, if the client’s flight is cancelled while they are waiting for take-off they could have us rebook and protect their journey before they depart the plane. No waiting behind 300 other passengers! We can have clients met at the plane door at a large number of airports worldwide and whisked through customs, either on to their tight connecting flight or simply faster to baggage claim - where they are given help with their luggage. Most clients don’t even know that service exists, but they only need to use it once to always request it on their itineraries.”

Amanda S. Klimak, President of Largay Trave l in Connecticut, told me that, “One of the amazing benefits we offer is overseeing our client’s journey, while they enjoy the trip. This year alone I have assisted numerous travelers with cancelled flights and trains due to strikes in Europe, rebooking them before they even knew their flights were cancelled. One of my favorite lines to my travelers who are stranded at the airport is, ‘Get out of line, go to the lounge and relax, while we take care of everything.’” You can’t beat that. 

You may not be familiar with the island paradise of Canouan, but your travel advisor is.

Expertise : No one knows everything about travel, no matter how deeply they are involved in the industry. I am an expert on ski travel, and I know the ins and outs of every major luxury ski hotel in this country. So, I wouldn’t call a travel agent to help me choose a ski hotel. But I know nothing about the hotel scene in Manilla or Sri Lanka. Some travelers cheat their way around this by sticking to brands like Four Seasons or Ritz-Carlton wherever the go, but in many tourism hotbeds like Fez, Morocco, all the best hotels are ones you have likely never heard of. This is where a travel advisor’s knowledge cannot be beat. And while even the best travel agent can’t know everything either, the good agencies parcel things up, so they have a safari expert, a cruise expert, a honeymoon expert, and so on, and they all work together.

Walter Brownell first escorted 10 guests to Europe in 1887, and 133 years later, Brownell Travel has 150 advisors. Sorry, but there’s no amount of research you can do or number of travel magazines you can read that can match that kind of institutional experience and collective expertise. That’s the knowledge base you want. Let’s go back to the 4.5 million villa hits - any good travel advisor will be able to tell you off the top of their head who you should be renting your villa in Tuscany from - and why. That just saved you eighteen months, and probably got you a better house.

Chad Clark believes travelers should, “Experience the extraordinary, not once in a lifetime, but every time!” and to showcase the knowledge base advisors bring to the table, he created a program he calls “Chad Clark Certified,” personally giving his stamp of approval to special hotels, restaurants, tours and experiences around the world. To date he’s certified nearly 700 different things his clients (or you) can reliably consider doing.

It is important to remember that these advantages are not just for luxury travelers. Good travel advisors do not just know what the best hotel is, they know what the best hotel is for you and your budget and can help you find the right fit. As we will see shortly, they can also save you a lot of money, no matter what style you travel in.

Private tours of the Vatican are one of the most popular insider VIP experiences travel advisors ... [+] deliver.

VIP Connections: Whether you are trying to book space at a coveted 8-villa safari lodge in Africa or get a room in a top Paris hotel during Fashion Week, most hoteliers keep emergency inventory and guess who gets it? The travel advisors they have known for years who book a lot of guests and send them a lot of business. It works this way with lots of things in the travel industry, from hard to get dinner reservations to the resort’s best ski instructor to a city’s top art expert as a private museum guide. Anytime there is scarcity, there is no substitute for personal connections, and the best agents have built these over years or decades. Plus we are living in the age of “experiential travel,” and good advisors create one of kind experiences most people would never have imagined in the first place.

“I had a client touring Russia who not only played piano well, but also took lessons from one of the best teachers in New York,” said Anne McCabe. “As a surprise, I arranged for him to visit the apartment of the great Russian composer Nicolai Rimsky Korsakov, and the curator invited him to play the composer’s piano, while his teacher listened over the phone his wife was holding. You cannot create those WOW moments if you do not get to know who your clients are, and what would make their holiday most special.” You also need to know the curator. Try booking that on TripAdvisor.

“This is a key point,” stressed Clark. “Travel advisors provide our clients with access: access to people, places, and experiences that could never be replicated, much less imagined. A great travel advisor has invested time and relationships in creating their ‘black book’ of contacts and relationships, so that when their clients travel, they are treated as a VIPs, not just a credit card number.” In my experience, everyone likes being treated like a VIP.

Seemingly simple things often annoy even the most seasoned travelers, but these irritants can be smoothed out by good advisors. One biggie is having your room ready to check in when arriving in Europe early in the morning after an exhausting overnight flight. I’ve seen lots of travelers, including myself, told to go walk around for hours and come back at two or three in the afternoon, even at the finest hotels. Do you think they tell that to Anne Scully and her peers?

Another one of the most frustrating recurring problems I hear in the industry - even at the top luxury hotels - is a notorious refusal to guarantee connecting rooms in advance for families booking multiple rooms (and paying a lot for them). But when your travel agent books hundreds of room nights with a hotel each year, the GM (or sales manager) will move heaven and earth to give that agent’s client - you - guaranteed connecting rooms. For the same price. Often with a room upgrade. And late check out. And a free food and beverage credit.

But I’m getting ahead of myself.

Free cabin upgrades on cruise ships are business as usual for good travel agents.

Extras: When you get more than you expected for the same price, that’s a great deal, and with travel advisors this happens all the time. The cruise industry is a perfect example of very large inventories that fluctuate in supply and demand each week, with a large audience of repeat customers who cruise again and again for years. The cruise lines do not want to lose the loyalty of those customers - or the agents who steer hundreds of them each year to particular brands. Yet it basically costs the line no more to have you stay in a deluxe suite than a basic room if that suite is available, and with the size of today’s ships, it often is. But who gets these upgrades? Advisors. Professionals who specialize in cruises have enormous volume clout and are legendary for routinely getting clients one or two class stateroom upgrades, free shore excursions, onboard credits and all sorts of things - for the same exact price you pay going direct. I would never book a cruise without using a travel advisor - it’s just foolish.

But it’s not just cruises.  

“In an age of automation, it may come as a surprise that many of our new clients skew on the more tech-savvy side, and come to SmartFlyer for the first time seeking guidance on their honeymoon,” Michael Holtz, founder of extremely successful global travel agency SmartFlyer told me. “The millennial generation specifically may have seen their parents use a travel advisor, but don’t feel like they need one - until they are deep in the spiral of research. By shifting gears to planning with an expert, they feel liberated from the immense pressure of choosing the ‘best’ resort - because we’re cutting through the noise of all the conflicting opinions they’re seeing online. Our team has actually been to the properties first-hand - not to mention has personal relationships with the General Managers. For example, we just had a couple fly to Canouan, a remote island in the Caribbean that they had no idea even existed before we recommended it. When they arrived at the Mandarin Oriental, the GM double upgraded them thanks to SmartFlyer’s close relationship with the property. At the end of the day, it’s all about personal relationships translating into exceptional experiences for our clients.”

One of the biggest shortcuts to freebies and extras is Virtuoso , a network of top tier travel agencies, most in the luxury realm. While agencies belonging to Virtuoso are independent and free to recommend and book anything they want - and often do because they have strong opinions - the network has specific relationships with over 1,800 travel partners (cruise, tours, airlines and 1,400 individual hotels in 100+ countries) with which it negotiates exclusive (and contractually obligated) benefits. Why are travel suppliers so eager to work with agencies and advisors that belong to Virtuoso (advisors can join by invitation-only based on their track records)?  Because last year Virtuoso members booked $26.4 billion in travel for their clients.

So in addition to the extras for personal connections you can get via people like Michael Holtz knowing the GM, anyone who books through a Virtuoso agency gets automatic perks like complimentary daily breakfast, room upgrades, early check-in, late check-out, complimentary airport transfers, spa credits and so on (specifics vary by hotel). According to Virtuoso, just the hotel benefits are valued at an average of over $500 per stay. Complimentary cruise benefits can be even bigger.

The New York agent who told me about Norwegian Airlines belongs to a competitive consortium of more than 8,000 agents called Travel Leaders Group , which similarly negotiates collective benefits. Signature Travel Network is another high-end collective of agencies, and Travel Savers is the other major one. All of these associations have some excellent travel advisors within them.

But having covered the luxury travel space for years, it seems that virtually every top advisor and agency I come across, the ones my friends, family and colleagues recommend, belongs to Virtuoso , as do all of the agencies mentioned in this piece besides the one in Travel Leaders. I just visited an amazing new luxury hotel in Italy, and they were quick to boast about having been admitted as preferred Virtuoso property - to them it was a mark of quality like earning a Michelin-star.

“The thing I love about Virtuoso is not just the quality of the advisors, but the strength of the entire network and the supplier partners they use around the world,” said travel writer, award-winning broadcaster and author Michael Patrick Shiels. “I decided to do this segment on running with the bulls in Pamplona and I had never been to Spain, so a Virtuoso advisor connected me with Made For Spain and Portugal, a partner ground supplier that does all the behind the scenes magic. They know everyone and totally set up an amazing itinerary and I ran with the bulls. In Italy, Virtuoso has an amazing local company called IC (Italian Connection) Bellagio that is totally wired into all the kinds of local things travelers say they want these days, special experiences, the best restaurants, art tours of private villas. When you ask your Virtuosos agent to plan a trip to Tuscany, it’s not just them, they have all this expert support behind them, down to the micro level. I’ve been all around the world, and before the first time I worked with Virtuoso I didn’t think I needed a travel agent’s help - now I can’t imagine not using one for anything complicated or specialized.”

It's better in Business or First Class - especially when you get a bargain.

Air: If you are trying to buy the cheapest round-trip economy ticket from New York to Dallas, even the best advisors probably can’t get it for less than you can buy it online, though you still have to deal with all the pitfalls of the online travel sites and you will lose the safety net advisors provide when things go wrong. But in a couple of other cases, buying your air through an agent can actually save you money, or miles, or both.

One case is when you are buying premium class tickets, Business, First or some of the even higher new classes. I have an extremely tech savvy friend in San Francisco who wanted to fly First class to Hawaii for his honeymoon, and even though he could afford it, he was shocked how much the airlines wanted. I suggested he call McCabe World Travel, and he was mystified how they could purchase the exact same tickets for about two thousand dollars less -each - than the best price he could find online, by calling the airline, or through the American Express Platinum Card travel desk. I don’t care how rich you are, if you can get the same tickets and pocket four thousand dollars that’s a good deal - plus you get all the peace of mind that comes with the advisor’s safety net. Not surprisingly, years later he still uses McCabe for all his travel. Consider this: the agency has three advisors in its air travel department who do nothing else, among its roughly 50 affiliated advisors.

When it comes to using miles, or miles and money, or just paying to fly in pricier premium classes, you might have trouble believing the miracles these specialists can work. As Largay’s Klimak told me, “I was working with a couple last year traveling to Australia and New Zealand for their dream cruise. They wanted to use frequent flyer miles, and I knew that they also had Dubai on their Wanderlist. I was able to change their flights from Business class on Qantas to First Class on Emirates - for half the mileage. We were also able to add a stopover with a wonderful desert and shopping experience in Dubai, checking two destinations off their list for a fraction of the cost.”

I use SmartFlyer for tricky tickets. Despite its name, it is a well-known, full-service luxury travel agency that does everything from safaris to cruises, but where they are better than just about everyone else is creative ticketing. I hear endless complaints from frequent fliers about the difficulty using miles, but I have found that is not the case - if you use a mileage and ticketing expert. I did a story on skiing in Japan, and SmartFlyer was able to get me to Tokyo in Business Class and back in First for $1,500 and 100,000 United miles. This was less than a third of the miles United directly quoted me for the same trip when I called the MileagePlus Elite desk, and I ended up getting more than three times the dollars per mile that most experts value frequent flier miles at.

On another trip recent trip to Bali, SmartFlyer found me flights on Cathay Pacific - one of the world’s best airlines - in Premium Economy to Hong Kong and then the five hour leg to Bali in Business class, for less than Cathy was selling the trip on its site just in Premium Economy the whole way. It just doesn’t seem possible, but it is, real tickets, same airline, better seats, less money. I don’t know how they do it, and frankly I don’t care, but if you know who to call this happens all the time (if you are not a client of SmartFlyer booking your vacation or business trip, they will charge you a fee to do the legwork and find you great deals on premium and mileage tickets, but in almost every case I’ve seen, it still saves you money).

“In terms of value, what we can do is unparalleled to anything clients will find elsewhere,” SmartFlyer’s Holtz told me. “Our negotiated air contracts, along with our in-depth knowledge of the carriers and actual aircraft, means we can advise travelers how to reach their destination at the best possible price and in the most comfortable configuration. Sometimes, this means hundreds of dollars in savings per ticket.” Or more.

Better Trips! At the end of the day this is the bottom line, the big win you get with a good travel advisor. They know more than you do, they are better connected, they have access to benefits you can’t get yourself, and they can match and often beat any prices you find. They plan a better trip and then provide a safety net. Having a top travel agent can make you an instant VIP, certainly will save you time and hassle, and quite possibly money.

Amanda Foshee is an advisor at Brownell Travel, and she summed it up nicely: “What everyone needs these days is more time and less stress, and that’s what we’re here for. Travel advisors take the overwhelming amount of information out there and distill it into the key points that apply to you - the best hotel/destination/tour for your interests, your budget, and your time frame. A client shared that going through all the information online to plan a trip would be a second full-time job for her, and I told her that’s why it’s my full-time job instead!”

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Moscow Travel Guide

• Guide to Russia
• Russian Destination Guide

Why travel to Moscow

Contrasts: 12th century monasteries and some of the tallest skyscrapers in Europe can be found side-by-side in this complex and captivating city. The diversity of this mega-city is astounding. Only a few steps away from the solemn red facade of the Kremlin and the sounds of righteous church bells, a buzzing night scene and alternative-fashion boutiques can be found.

Culture: In Moscow only the best goes. Be it a theatre, restaurant or gallery, the standards are certain to be world-class. The Bolshoi ballet company is reputed to be even better than the Mariinsky’s and “MMOMA” (Moscow’s museum of modern art) exhibits works of art as profound as any that could be found in the famed MOMA.

Convenience: Unlike the rest of Russia, it’s easy enough to get by with just English in Moscow and, driving excepted, it is surprisingly safe: the murder rate is lower than in some of America’s major cities.

Top Sights in Moscow

St. Basil’s

Novodevichy Convent

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• Moscow Fact File
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Why visit Moscow

It would take more than two days to walk around the perimeter of the biggest city in Europe, Moscow. Many of its inhabitants barely know what’s beyond the few blocks around their flat and there are so many attractions that it’s almost impossible to know where to start. If there is such a thing as an antidote to boredom, Moscow City is it. The mind-boggling range and diversity of things to do, places to eat, parks, historical monuments and more means that a vacation in Moscow has a wealth of activities to offer for every type of traveler, from young families to retirees.

Reasons to Vacation in Moscow in 2022

The Bolshoi theatre is familiar to almost everyone as Russia’s grandest theatre, but what people don’t know is that there are many more bolshoi (big) sites in Moscow that are worth travelling all the way to Moscow to see. For more than 100 years, the world’s biggest bell has been hidden behind the Kremlin’s walls and inside Moscow’s main park (which is bigger than some countries!) there is the world’s largest outdoor ice-rink. Travelers that visit Moscow can stay at the Izmailovo, Europe’s biggest hotel, then eat at the largest and most historic McDonald’s in Europe and after that have fun at the largest European indoor theme park!

Ancient Past & Stunning Architecture:

As those who travel to Moscow will see, just because Moscow is a city of record-breaking, glitzy high-rises doesn’t mean that there is no history. On the famous Arbat street, time-worn, wooden storehouses and century-old churches are squashed up against grey, soviet blocks which are then towered over by 21st century office-blocks. Unlike its much younger sibling, St Petersburg, Moscow’s roots stretch way back to the 12th century. Within the walls of the Kremlin, the city’s oldest building the Cathedral of Assumption can be admired in all its 500+ years of age.

Culture & Convenience

For a foreigner who has never visited Russia, Moscow is the perfect stepping stone into this great land of mystery. From the country’s best classical ballet troupes to snow-white troikas trotting through the parks, all the highlights of Russian culture can be had in Moscow without any of the complications that would be expected in other, less developed regions of Russia.

Cheap as Caviar

In Moscow, everything is bargain when with the current foreign exchange rates being what they are. Even caviar doesn’t seem so dear when the exchange rate is at 60rub to the dollar, so go on indulge yourself! Take your 2022 vacation in Moscow and have the best of both worlds, with European luxury at very affordable prices.

Lena, our guide in Moscow was excellent. She was very knowledgable and could answer any question we had for her. We liked that she could pick up on our interests and take us places we might not have thought of to go. When we realized that one of the places we had chosen to see would probably not be that interesting to us, she was able to arrange entry to the Diamond Fund and the Armoury for us. Riding the Metro with Lena was a real adventure and a lot of fun. In Saint Petersburg we found Anna well versed in the history of the Tsars and in the Hermitage collection. Arkady in Veliky Novgorod was a very good guide and answered all of our questions with ease. Novgorod was perhaps a long way to go for a day trip, but we did enjoy it. Vasily was a great driver to have and kept us safe with good humour and skill. We enjoyed ourselves so much, my daughter says she is already planning to return. We would both have no hesistation to recommend ExpresstoRussia to anyone we know.

Just wanted to let you know that My grandson Bruno and I couldn´t have been more pleased with our week in Moscow (6/15 - 6/21). We were absolutely enchanted with the whole experience, including getting lost a couple of times in the Metro during our free time. Although both our guides (both Eleanas) were excellent, I would particularly commend the first one (she took us to the Tatiakov, the KGB tour, and to that beautiful cemetery where so many great Russian artists, authors, composers, musicians, militarists, and politicians are buried). Her knowledge is encyclopedic; and her understanding of today´s Russia as a product of its past was, for us, truly enlightening. I will be taking another tour in Russia, with my wife, within the next two or three years. I will be in touch with you when the time comes. Meanwhile, I will refer you to other potential visitors to Russia as I meet them.

We had a great time both in Moscow and St Petersburg. Your travel agency was excellent in coordinating the whole trip. Everything worked like clockwork. The guides assigned to us were very nice and friendly. They had a great knowledge of their subjects. The cars and the drivers were great. The hotels were good and the itinerary was good. All in all, it was a wonderful experience. It was nice dealing with you and your company. Thank you very much for a great Russian experience. Have a great future ahead

• 31 reviews of Express to Russia Moscow Tours in Moscow

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One of the Best Travel Agency in Moscow, Russia

International travelers are very attracted to russian travel opportunities but there are many concerns and hesitations due to the complicated visa issues, the language barrier, the confusing cultural differences, and methods and means of travel confusions., our small family business eliminates all of your concerns. we offer personal solutions to all of those problems as well as rare and extraordinary tours with a highly personal touch., we will make your russian travel enjoyable and unforgettable.