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Travel Bank

Welcome to Travel Bank Travel Bank is an online feature that allows you to manage any credits you may have with Silver Airways. When you change or cancel a booking any refund will go to your Travel Bank account. When you make a booking you may use any money you have in your Travel Bank account to pay for all or part of the booking. If you do not already have a Silver profile and a member ID then when you need to get a refund there will be the option to sign up. If you already have a Silver member ID then make sure you sign in using it to get refunds to your account and to be able to use any funds in your Travel Bank. We are excited about the added convenience that Travel Bank provides for our customers. Silver Airways

Not as simple as it seems: How to use JetBlue Travel Bank

Whenever you cancel a JetBlue flight, the refund — if you're eligible — is credited to your Travel Bank account. This is essentially a holding account that keeps the value of canceled flights for one year. You can use these credits to book a new flight within a year.

On paper, this is pretty simple: The funds accumulate, and you can redeem them for flights when the time comes. In practice, though, the process is a bit more complicated. TPG readers have reached out to the Points and Miles team to discuss mishaps they've had finding Travel Bank funds and using them to book flights.

Since 2020, many travelers have racked up Travel Bank funds from flights canceled due to the coronavirus pandemic . Because of this, we want to give you the lowdown on using them so you know what to expect when redeeming your funds.

Things to know about the JetBlue Travel Bank

Before we dive into using the JetBlue Travel Bank, let's discuss a few of the program's nuances. We'll cover how Travel Bank funds are allocated, their validity and other bits of "good to know" information.

Related: How to earn points in the JetBlue TrueBlue program

Travel Bank funds are distributed per flyer

The biggest annoyance with JetBlue Travel Bank is how funds are distributed. After you cancel a paid flight , refunds are issued to each traveler individually, even if they're all on the same record locator.

This causes a massive headache for families that travel together . In 2020, TPG's Nick Ewen canceled a JetBlue reservation that included flights for himself, his wife and his daughter. When rebooking, each family member was given a refund to their respective Travel Bank accounts despite being on the same reservation.

You can only use one Travel Bank per reservation. So when it came time to rebook, Nick had to rebook each family member separately and combine all reservations into a single record locator over the phone.

Things get even more confusing when it comes to canceling flights on a combined record locator. Nick had to cancel the rebooked flight due to the coronavirus pandemic. He couldn't do this online as the JetBlue website gave him an error stating that the ticket didn't match his Travel Bank balance. Again, he had to call in to cancel the flights.

This can be incredibly inconvenient if you're booking travel for a friend or even a co-worker. The traveler gets the Travel Bank credit, making it challenging for the person that booked the ticket to get a refund.

Related: 10 things families should know when flying JetBlue

Funds are valid for 1 year from the date of issuance

Typically, Travel Bank funds can be used within one year from the date of issuance. So if you cancel a flight on Dec. 1, you must use the credit by Dec. 1 of the following year. Unfortunately, there is no way to extend this credit.

Related: What to do if you can't use your airline credit by its expiration date

You can only use Travel Bank funds for flights

Unfortunately, you can only use your Travel Bank funds for a new flight's fare and taxes. You cannot use it to redeem for assigned seating, priority boarding , checked bags or other ancillary fees. This is likely because these add-ons are refunded to your original form of payment when you cancel a flight.

You can, however, use your Travel Bank credit to book a flight for someone else.

Accessing your Travel Bank funds

You can view your JetBlue Travel Bank funds on the airline's dedicated Travel Bank website . This is automatically linked to your TrueBlue account when you cancel a ticket associated with your frequent flyer number. JetBlue will email you instructions on how to sign in to your account.

If you cancel a ticket for someone who isn't a TrueBlue member, they will receive an email with credentials to log in to their Travel Bank. Remember, even if all travelers are on the same record locator, they will receive their own Travel Bank refund.

Related: TPG Lemonade session: JetBlue TrueBlue

Once signed in, you can view your Travel Bank balance and when your funds expire. You can also click the "Account Statement" link to view a list of recent Travel Bank transactions.

Related: What is JetBlue elite status worth in 2022?

Booking flights with Travel Bank funds

Once you have access to your JetBlue Travel Bank account, using available funds is relatively simple. Head to the JetBlue website and sign in before booking a flight. Search for a flight as you usually would and enter your passenger information.

On the payment screen, select the "Travel Bank" option located above the credit card entry field. You'll be prompted to sign in to your Travel Bank account if you're not a TrueBlue member.

Once signed in, you'll get the option to use as much or as little of your credit as you'd like. Note that you can only use credits to cover the fare and its associated taxes and fees (as discussed). Seat selection fees and other add-ons are not eligible. Click the "Apply Travel Bank Credits" button to apply the funds to your purchase.

And that's all there is to it: You've successfully used your JetBlue Travel Bank funds. It's easy enough once you have the hang of it, but bookmark this page just in case you need a refresher.

Related: Why you should wait to change or cancel your flight if you want your money back

Bottom line

JetBlue's Travel Bank program is a little tricky to use, but hopefully, this guide helps you navigate it better.

Keep in mind that these funds are accessible under a separate login from your JetBlue account. And that even if multiple travelers are under the same record locator, each traveler is allocated refunds to their own Travel Bank account.

UponArriving

JetBlue Travel Bank Account Guide (Expiration, Fees) [2020]

Sometimes you get hit with a surprise and you’re forced to cancel or miss a flight and you end up left with travel credits. Other times, you might experience some type of inconvenience and receive travel credits as a form of compensation. When it comes to JetBlue, these travel credits will be put into a Travel Bank and you’ll be able to use them for select travel expenses. 

In this article, I’ll break down everything you need to know about the JetBlue Travel Bank, including all of the relevant rules and restrictions for things like expiration and transferring credits.  I’ll also provide you updated information about how your travel bank account is affected by coronavirus.

Table of Contents

What is the JetBlue Travel Bank?

The JetBlue Travel Bank is an online account that allows you to view/manage your travel credits and to use them for future flights and select fees.

Tip: Use the free app WalletFlo to help you travel the world for free by finding the best travel credit cards and promotions!

How do you access your JetBlue Travel Bank?

• You can click here to access and log-in to your JetBlue Travel Bank.

You can log-in with your TrueBlue credentials or with the Login ID and password provided in your Travel Bank welcome email.

If you have new travel funds, you should look in your inbox for a welcome email with your login information. Note that you will probably receive two emails. One will have your log-in ID and one will have your password which will expire within 24 hours. You do not need to have a TrueBlue account in order to receive these emails and have a Travel Bank account. 

If you did not receive this email, call their reservations center at 1-800-JETBLUE (538-2583).

How do you get travel credits?

You can get JetBlue Travel credits issued to you in a number of different ways. A lot of times it can come from the result of a cancellation or changed flight.

Let’s say you booked a nonrefundable ticket and then decided to change that to a different flight and your new flight was cheaper. In that case, it is possible that the difference in ticket price could be converted into travel credits. So if you originally booked a $400 flight and it changed to a $200 flight, you could be credited for the difference (minus change fees). 

But note that if a nonrefundable ticket is not changed or canceled prior to departure you will forfeit all funds.  This is why it’s always important to never no-show when you’ve booked a non-refundable ticket. 

If you booked a refundable ticket you could still receive travel credits if you decided to not show up for your flight and never changed or canceled the flight. 

You might also receive travel credits for experiencing some type of inconvenience. For example, if your flight was significantly delayed it is possible that you could be issued a travel credit. Or if your in-flight entertainment system did not work or seat did not work properly it is possible that you could also be issued a travel credit.

Basically, any time that you are significantly inconvenienced during your travel experience with JetBlue you could request a travel credit and possibly get one.

Do the JetBlue travel credits expire?

Your travel credits will expire one year from the date of issuance unless otherwise noted (see the coronavirus exceptions below).

You can view the expiration date for your travel credits on your Travel Bank statement. If you have multiple travel credits within your account, the travel credits with the soonest expiration date will be used first.

Something to note that is really nice about these travel credits is that you don’t have to complete your travel before the expiration date. All you have to do is to make sure that you book your travel before the expiration date.

JetBlue makes this clear: 

If you receive a refund on a flight that was originally paid for with JetBlue travel credit (for full or partial payment), the expiration date for these funds will revert back to the original expiration date of the credits that were used to purchase the flight.

The catch here is that if you ended up canceling that reservation then you would have a refund back to your Travel Bank and your credits would then expire. So you really want to try to be sure about your travel plans and to avoid canceling those so that you do not lose your credits.

As far as I can tell, there is no standard policy for granting extensions for JetBlue travel credits that expire. However, if you have status with JetBlue you might contact customer service and give it a shot because you never know what they might say.

Vacation packages

You might be wondering if you can use your travel credits for vacation packages.  JetBlue travel credits may only be used towards the air-portion of a JetBlue Vacations Package. 

You can also receive a different type of credit via a vacation package. JetBlue Vacations credits are good for one year from the date of issue and may be used towards any portion of a JetBlue Vacations Package.

What about codeshare flights?

On many occasions, you might have a flight on JetBlue and also have a flight on another partner airline or codeshare partner. You need to know that “If any itinerary includes a segment not operated by JetBlue then the funds MAY NOT be placed in a Travel Bank.” 

Also, if any itinerary includes a segment not operated by JetBlue then funds from Travel Bank may not be used. So when it comes to using these travel funds from your Travel Bank you need to make sure that you are only flying on JetBlue flights.

How to use your JetBlue travel credits

You can use your Travel Bank travel credits online. When booking online at jetblue.com, you’ll have the option to use your JetBlue travel credit during the payment portion of the booking. You will need to log-in and then you’ll be able to view your balance and then choose how much of your balance you want to use for that specific flight.

This means that if you would like to also pay with a credit card you can simply choose to use your travel funds first and then select the option for paying for the remaining balance with a credit card.

One thing that is special about these credits is that you can use them for other people. So if you have three other people traveling with you, you could book their flights with funds from your Travel Bank. Even if you are not flying with them you can still use your credit for other people (if you call in to do this you might be subject to a booking fee).

This is not the same as the travel credits for Southwest, which require you to use them for the passenger who received the credit. One workaround for those travel credits for Southwest is that you can convert them into LUV vouchers which can be used for other people although there is a fee associated with that conversion.

You can read more about Southwest travel credits here .

What can you use your travel credits for?

You can use travel credits for airfare and some associated fees. They may not be used toward ShopBlue merchandise and also may not be used for the following purchases: 

• Even More Space seats
• Unaccompanied Minor fees
• Baggage fees
• Purchases onboard
• Flights on partner airlines

Tip: Use WalletFlo for all your credit card needs. It’s free and will help you optimize your rewards and savings!

Using travel credits to cover change fees

You can use your travel credits to pay for changes in airfare and the change/cancel fee that goes with it. However there are a number of restrictions when trying to use your travel credits for certain types of fees. Here is a list of fees that you cannot use your travel credits for:

• Change/cancel fees on TrueBlue Point bookings
• Same-day change fees
• Ancillary fees

Multiple Travel Banks

Multiple Travel Bank accounts may be used per reservation, but only one Travel Bank per customer may be used. So for example, if three passengers have Travel Banks and you wanted them all on one single reservation, you could use each of their Travel Banks. You may need to call in to do this but the phone fee should be waived.

Merging travel funds

Travel credits may be merged into one Travel Bank account, as long as the credits are all under the same customer name (once merged, they cannot be unmerged). This does not mean that you can merge Travel Bank accounts between different passengers.  This just means that if you have multiple credits under your name you can merge them to your own Travel Bank account. 

To merge credits, call 1-800-JETBLUE (538-2583) to speak with a reservations crew member.

What if I forgot to use a credit?

If you book a new reservation and forgot to use your travel credit there still is hope for you. In that case you will need to call in and ask them to retroactively apply your travel credit and you should be able to do this as long as you received the credit before your booking.

But if you have already taken the flight then you would NOT be able to apply your travel credits to that flight. So it’s key to get this done before departing on your flight.

Coronavirus extensions

• If you have a Travel Bank credit from a previous flight purchase that is expiring between February 27, 2020 and June 30, 2020 it will now expire December 31, 2020.
• Travel Bank credits issued between February 27, 2020 and June 30, 2020 for flight purchases will now have a 24-month expiration period as opposed to the typical 12 months.
• Travel Bank credits issued after June 30, 2020 will expire 12 months from their date of issue.

Read more about the latest covid updates here.

JetBlue has a pretty generous policy when it comes to their travel credits. They allow you to use them for other people which is a pretty flexible policy, especially compared to Southwest. It’s also nice that the expiration does not kick in until one year after they are issued and that you all you have to do is make your booking before that deadline. 

Daniel Gillaspia is the Founder of UponArriving.com and the credit card app, WalletFlo . He is a former attorney turned travel expert covering destinations along with TSA, airline, and hotel policies. Since 2014, his content has been featured in publications such as National Geographic, Smithsonian Magazine, and CNBC. Read my bio .

13 comments

why the flying fuck did i have to learn all this great information from a blog and not the jetblue website lol, ty for explaining this

i have travel bank credit of 426$ because of a cancelled flight due to covid-19, but when i try and use them it says i have a limit of 100$ and 426$ credit and cannot use more than 100$. Why is that?

I have a credit for $75.00 which will expire on Dec 21, 2020 I cannot get a flight back to Philadelphia until the 12/24/2020 can they extend this credit 3 days???

Sounds like you can use it to book a future flight, as long as you use it before the expiration date.

This is the 2nd time Jet Blue has changed my flights. Never again I have to lose my tickets again because your co decided to change flight days again. Can’t use Jet Zblue ever again!

Mi husband has a travel fund totaling $212. It was issued January 17, 2020. Due to the situation with the virus, he has not been able to travel. He is 74 years old so we don’t think it would be wise for him to travel right now. How do we get an extension on these funds? I have tried contacting your 800 number but to no avail. Please advise

Contact JetBlue via email. I had about $200 in expiring Travel Bank credits that were extended until 03/22.

My grand daughter and my wife had travel arrangement. Unfortunately my grand daughter is unable to travel with my wife, They both have credit Travel Bank credits. Can credits from my grand daughter’s account be used by my wife to purchase ticket?

Yes, you can use your grand daughter’s credit to purchase your wife’s ticket. Your grand daughter will have to do that for your wife, though, through her account. I’ve used my expiring credit that I couldn’t use to purchase a ticket for a friend of mine.

Your system is too complicated and stressful. Sorry.

Yes, you can use your grand daughter’s credit to purchase your wife’s ticket. Your grand daughter will have to do that for your wife, though, through her account. I’ve used my expiring credit that I couldn’t use to purchase a ticket for a friend of mine.

This is a complete rip-off. Just refund my credit card!, thanks. When booking a fight on JetBlue it is easy to use a CC or points, but there are many extra (unnecessary) steps to use this “bank”. Easy to have credits expire unless you travel frequently. Airlines as banks? They can barely keep a schedule. JetBlue continues its decline….

THE JET BLUE BANK CREDIT HAS EXPIRATION DATE AT JUNE , MY WIFE AND I TRAVEL JUNTOS ON THAT TIME, IS NOT LATE IF WE APPLY FOR ANOTHER TRAVEL ? WHEN IT IS GOING TO BE THE EXPIRATION DATE?

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Travel Bank

- Online at www.virginaustralia.com - Via the Virgin Australia Business Portal if you are a corporate customer, by choosing Travel Bank as your form of payment - Over the phone via the Guest Contact Centre.

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Find your confirmation code

Cancellation within 24 hours, changing or canceling a reservation¹, eligibility for online changes, travel agency or third party bookings, jetblue travel credits, frequently asked questions, what does a confirmation code look like .

JetBlue confirmation codes have six letters, while confirmation codes on partner airlines may be a combination of letters and numbers. You might have multiple confirmation codes if you are traveling with one of our airline partners and JetBlue.

• JetBlue confirmation: A six-letter code, such as ABCDEF
• Aer Lingus: ABC3YZ 
• Travel agency/third party confirmation: 1234567890

Cancellations within 24 hours

If your travel was booked  seven days  or more prior to the scheduled departure date, you have  24 hours  from the time the booking was made to cancel your reservation without being charged a cancellation fee. The entire booking must be cancelled to qualify (not applicable for JetBlue Vacations reservations).

Changes and cancellations must be made prior to the scheduled departure time. For Blue Basic fares, changes (including same-day switches and standby) are not allowed. Mosaic members may continue to make free same-day switches on all fares (including Blue Basic) starting 24 hours prior to departure without paying a fare difference or the applicable fee.

• Booked Blue Basic before Mar 18, 2024? Changes are subject to difference in fare plus the following fee plus $100 (North America, Central America, or the Caribbean) or  $200 (other routes) 
• Routes in North America, Central America, and the Caribbean can be cancelled for a $100 per person fee. 
• All other routes can be cancelled for a $200 per person fee. 

Fare difference and fare rules on date of change apply. Learn more about our fares

• Confirmation code or ticket number
• Please note, customer cancellations (for any reason) cannot be reinstated.  
• You can save this $25 per person fee by self-serving online at jetblue.com.

Certain reservation types cannot be changed or cancelled online, including:

• Reservations with a different city for the return flight than the outgoing flight (i.e. JFK-LAX outgoing, LAX-LGA returning).
• Reservations with a JetBlue voucher or travel certificate as a form of payment.
• Reservations with some special service requests.

TrueBlue redemption bookings (including Cash + Points bookings) have unique change and cancellation guidelines. Learn more by visiting our TrueBlue frequently asked questions .

Locked out of your reservation?

If you are trying to access your reservation online to change it and input incorrect information three times, the reservation will lock as a security measure. You will be able to gain access again after 4 hours. Please contact us if you need assistance before your reservation is unlocked.

Reservations made through a travel agency, including online travel agencies (i.e. Expedia, etc.), may be eligible for a change or cancellation on jetblue.com from the Manage Trips page, through the original booking source, or by contacting JetBlue. Depending on the type of fare rules and restrictions may apply.    In some cases, third-party bookings are unable to be managed on our website. If you're unable to self-manage your reservation on the website and wish to avoid the service fee for your third-party reservation, we recommend contacting the agency or individual you booked through to assist you.    There is a one-time $50 per-person   service fee that applies to ticket changes made by JetBlue on all travel agency bookings which may otherwise be self-managed on jetblue.com.   If you still need help with your reservation made through a travel agent, please  contact us .

TrueBlue and JetBlue travel credits

Using a jetblue travel credit to pay for changes.

If your credit resides in your Travel Bank account, you may use JetBlue travel credits to pay any change/cancel fees and applicable difference in airfare when changing a flight online. JetBlue travel credits cannot be used as a form of payment for services and extras, such as Even More® Space seats, bag fees, pet fees, etc.

Adding information to your reservation

Additional info about a reservation.

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• Additional Change/Cancellation Terms (all fares): For changes, any applicable difference in airfare will also be charged and are subject to availability. Cancellations are for a JetBlue travel credit only, valid for 12 months from original ticketing date. Booked before Mar 8, 2023? See more details about travel credit expiration dates . JetBlue change and cancellation fees will be waived for Mosaic members and those who are on the same reservation itinerary as the Mosaic member.

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Streamline user sign in with Single Sign-On (SSO), and control access.

Single Sign-On, or SSO, allows your organization to use existing login credentials for ease of signing in. User's won't need to have a separate login password to sign into TravelBank, instead an Identity Provider (IdP) system manages the user's login information, which will create a consistent login experience for users across both internal systems, as well as signing into TravelBank.

Here are a few examples of some Identity Providers. These providers use Security Assertion Markup Language (SAML).

You will need the following assertion consumer service URL:

https://api.travelbank.com/auth/saml/acs

Your SSO integration can be completed upon TravelBank's receipt of the following:

Metadata XML

signing certificate

Choose from the following:

Configurations:

Enable user provisioning (When enabled, when users that do not exist in TravelBank sign in, a TravelBank account will be created)

Redirect on TravelBank login (This is off by default and will allow organizations to test their integration, once enabled all users whose email domains match the organization will be redirected to SSO)

This information can be shared with your implementations specialist.

Once received, your SSO implementation should be active in 2-3 business days.

Configuration in IdP:

Add TravelBank as application in IdP, this will vary per provider.

Add the following configurations:

entityId - travelbank

ACS url (may be called something else): https://api.travelbank.com/auth/saml/acs

For most integration setups the login URL is: https://app.travelbank.com Other integrations will require a URL with a unique Integration ID, the basic URL will appear as follows: https://api.travelbank.com/auth/saml/{integrationId}

In this setup, the IntegrationId ID required to complete this setup will be provided to you by TravelBank's software team.

3. The following claims that will need to be mapped in IdP (note that they are case-sensitive):

4. Make sure in IDP application is assigned to the right users

Frequently Asked Question:

If we occasionally need contractors or users who do not have a company email address to submit expenses or book travel using TravelBank, can they still sign in?

You can exclude users so that they are not required to authenticate using SSO. Your Customer Success Manager can help you with these users.

What if our company uses more than our primary domain for email addresses?

Multiple domains are supported, just share with us what the alternate domains are and we will ensure they are added to your integration.

Does our company's SSO integration auto-complete any fields in the Employee Directory in TravelBank?

While the SSO integration is a great way to control sign-in and create an easy way for your employees to access TravelBank, fields such as a user's manager, expense or travel policy, as well as any elevated permisions like admin or finance approver are set either in the Employee Directory by an admin, or through an Human Resource Management system (HRIS).

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