hays travel apprenticeship sunderland

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Application Process

Apply using our online application form , you will receive an instant e-mail to confirm that we have received it!

We use strict criteria to select our apprentices, so you know if you get through to the next round you've already done a fantastic job with a great application form – if you have been successful it's now time to get ready for the interview.

We open our applications nice and early so there can be a gap between applying and your outcome. Rest assured we will keep you up-to-date with what is happening in the stages of the recruitment process.

If you are invited to an interview you will take part in several assessments so that we can see if you have the right skills for the position. Retail apprentices will be asked to prepare to talk to us about a holiday of your choice.

We will call you to let you know if you have been successful as soon as possible. Then, you can start getting ready for your new career!

Hints & tips

• Provide at least ONE contact number in case we need to call you about your application.
• Use a sensible email address - our IT security will block inappropriate addresses.

Education and training history

Make sure you include all your qualifications, including GCSEs and Duke of Edinburgh/St John Ambulance awards etc.

Work experience and employment history

Include any weekend jobs, volunteer work and placements you've completed in this section.

Personal statement

• Do a brainstorm chart before writing your personal statement - otherwise you might forget something important.
• Read through the job description first and pick out the key skills.
• Include why you are suited to the role and what skills you have.
• Make sure you include examples of when you have used the skills we're asking for in the job description.
• Check your grammar, spelling and punctuation.
• Ask a parent or guardian to read your application before you send it.

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Hays travel apprentices praised in latest ofsted report.

Hays Travel apprentices have been praised by education regulator Ofsted for being "career-ready" and "active contributors to society".

Between 4 and 7 July, Ofsted inspectors assessed the agency’s apprenticeship programme and judged it to be "good" for overall effectiveness, and "outstanding" for "behaviour and attitudes" and "personal development".   Apprentices are recruited into most of Hays Travel’s 420 branches nationally or a department within its headquarters in Sunderland.

They undertake a programme of study while earning a salary and gaining on-the-job experience, achieving a nationally recognised certificate at either level 2 customer service practitioner standard or level 3 travel consultant standard on completion.    Dame Irene Hays, chair and owner of Hays Travel, said: "We enjoyed discussing how we develop young people with the Ofsted inspectors. We are thrilled with the result, which recognises the dedication of colleagues throughout the organisation, and of course our hard-working apprentices who embody our Hays Travel values."

Ofsted highlighted Hays Travel’s "very supportive and highly inclusive culture", promoted by leaders and managers across all apprenticeship programmes.   Chief operating officer for Hays Travel Jonathon Woodall-Johnston said: "As someone who started my career with Hays Travel as an apprentice, I have firsthand experience of how well we prepare young people on our programme for successful and exciting careers in travel and tourism, it was particularly pleasing that the inspector’s highlighted this in their report."

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Property Administrator Assistant

Job description.

Property Administrator Description

Hays Travel are undertaking an ambitious programme to improve the standard of the retail estate with multiple projects running simultaneously. You will be part of the maintenance team but with focus on working with the refit manager providing administrative support. 

The ideal candidate will be professional at all times, enthusiastic, having a motivated approach with the need to take ownership of your own time and prioritise workload. This is a fast-paced environment where no two days are ever the same and deadlines need to be met. Whilst some property related experience would be useful the key focus is on a well organised, forward-thinking individual with problem solving abilities. 

What will be your key responsibilities?  

• Providing assistance to the refit manager 
• Working with external contractors and suppliers.  
• Ensuring effective and timely communication within Hays Travel 
• Managing incoming emails and telephone calls. 
• Making purchase order number requests linked with ongoing works. 
• Ensuring all documentation is received and correctly stored  
• Assisting with the preparations for shop refits and new shop openings 
• Working with the maintenance team as time allows 

What competencies we are looking for?  

• Excellent, organisational and administration skills 
• Providing excellent customer service to internal and external customers at all time 
• Strong attention to detail and high levels of accuracy 
• Computer literate, confident using Word & Excel 
• Enthusiastic and proactive with the ability to work independently and as part of a team. 
• Excellent verbal and written communication skills 
• Ability to liaise with colleagues at all levels 

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays, alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years and continue to grow each year. 

Our values  

Our SMILE values are embedded into our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times. 

• Supportive 
• Motivational 
• Innovative 
• Excellence 

What it’s like to work for us?  

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important. 

Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays. 

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of o

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