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      SURINAM AIRWAYS BOOKING POLICY AND RELATED FEES

This Surinam Airways (SLM) Sales agency policy provides booking and ticketing rules and definitions for individual sales. This policy will be part of the agency agreement.

This policy is to support agents in their booking process and should help agents to avoid errors. The booking and ticketing policies are related to creation of bookings, sales, issuances of SLM fares and documents, exchanges and reissues of documents, refunds and other SLM related topics. For group bookings and ticketing, other policies and restrictions can apply.

SLM audit all transactions. Through this audit, a check is made to see if all transactions are made according to this policy. Non-compliance with the SLM policy can lead to penalties, Agent Debit Memos (ADM) or invoices. Repeated violations of this policy and/or failure to pay outstanding fees and/or ADMs can result in the loss of access to view, book, and ticket from the SLM inventory.

SLM Policy complies with the IATA resolutions, which also cover the obligations of travel agencies.  SLM can update this policy without any prior notice. The latest version of this policy will be sent to you on a yearly basis.

It is not permitted to repeatedly book and cancel segments across one or more PNR’s and/ or use multiple GDS’s for the same passenger, within the same class or different classes of service, with the goal to circumvent or extend ticketing time limits, hold or gain a better access to inventory or to meet GDS productivity targets. If an agent repeatedly books and cancel segments across one or more PNR’s and/ or use multiple GDS’s for the same passenger, a fixed fee of USD50.00/EUR50.00 will be charged per booking

Duplicate Bookings :

The travel agent cannot book the same customer on several flights on the same day, or on several consecutive days for the same journey knowing that travel is not possible on all booked segments. In case the travel agent uses more than one GDS, it is not allowed to book the same customer via multiple GDS’s for the same flight.  In case of cancellation of duplicate bookings by PY, a fixed amount per passenger and per cancelled segment is charged: - USD15.00/EUR15.00

Fraudulent, Fictitious, Speculative and Test Bookings :

In case of Fraudulent, fictitious, speculative and test bookings, a fixed amount per passenger and per cancelled segment is charged: - USD15.00/EUR15.00

Group Bookings:

It is not permitted to request Group bookings when the booking is not directly related to a request of a customer. Nor is it permitted to create bookings to avoid the Group booking procedures. This includes creation of “hidden groups” by making multiple separate individual bookings intended as a group booking. In case of hidden groups, a fixed amount per O&D per ticket is charged: - USD50.00/EUR50.00

Inactive bookings :

In case of inactive segments remaining in the PNR within 24 hours before departure, a fixed amount per segment per passenger is charged: - USD10.00/EUR10.00

Passive Segments:

In case of unpermitted passive bookings, a fixed amount per passenger and per segment is charged: - USD10.00/EUR10.00

Waitlist segments:

It is not permitted to create “duplicate” waitlist segments for the same flight for the same customer in the same cabin within the same PNR or within different PNR’s. It is not permitted to create and request a waitlist segment on a lower booking class for a customer who has already a confirmed flight in the same cabin. In case of unpermitted waitlist bookings, a fixed amount per passenger and per segment is charged: - USD7.50/EUR7.50

Contact details: 

In accordance with the terms of resolution IATA830d and order to allow SLM to advise the passenger if irregular flights operations, the travel agent must imperatively indicate the passengers contact details (Mobile phone and email address) in the Passenger name Record. (PNR).

In this respect, the travel agent must ensure that the passenger's consent is obtained in compliance with all applicable data protection regulations.  The travel agent must inform the passenger that failure to transmit said contact details to SLM, will lead to passenger not being able to be provided with information related to irregular flights operations. In the event the passenger exercises his right not to provide his contact details then it is incumbent on the travel agent to indicate that the passenger has declined to provide such contact details and to enter the refusal in the PNR in order to limit any liability provided for by laws and regulations for the carriers.

In all cases where the passenger's contact details are not entered in the PNR and in the absence of any indication that the passenger has exercised his right not to provide his contact details, then a fixed amount per PNR is charged: - USD5.00/EUR5.00

Ticket Time limit Circumvention

A Ticket Time Limit (TTL) is set in the PNR to ensure the issuance of the ticket is done in time. This TTL can differ for each fare. It is not permitted to enter a false or voided ticket number in the PNR or add a waiver remark to delay the ticketing date for ineligible bookings.  Bookings cancelled by the airline due to the TTL being expired must be removed in the GDS by the travel agent immediately.

Day of departure – Un-ticketed bookings:

All un-ticketed bookings which are not cancelled at least 24h before departure are subject to a cost recovery fee per segment of: - USD5.00/EUR5.00

Airlines have the right to audit and send ADM for all transactions. These ADMs are handled as per IATA resolution 850m.

PY will issue an ADM in following cases:

• The salesagent Collects, Reissues or Refund an incorrect air fare, Incorrect Taxes Fee’s and Charges.
• In case of difference between booking class and fare basis, ADM is raised based on the applicable fare for the sectors flown.
• ADM reason: Incorrect booking class or fare basis
• Applying of incorrect commission regulation by the salesagent.
• ADM reason: Incorrect Commission
• The salesagent does not comply with the applicable Penalty regulations in case of reissue or refund.
• ADM reason: incorrect penalty
• In the case of the use of a voided or refunded ticket by the passenger.
• ADM reason: Use of Voided or Refunded ticket
• Non disputable credit card Charge back received from the credit card company.
• ADM reason: Charge Back
• An ADM for misplating is given when fares of other airlines for which PY plate is not allowed, are used on PY ticket stock. This pricing rule can be found in the “sales restriction” in the fare note. ADM is raised with a fixed amount of: USD 15.00 or EUR 15.00 ADM reason: Misplating - fare not permitted on PY ticket stock.

In case of ADM’s related to surcharges, commissions, taxes and fees, a minimum of USD 1 (or equivalent in local currency) applies. For other reasons, no ADM below USD 3 (Or equivalent in local currency) is sent.

In case of persistent practices of under collection (multiple occurrences of underpayments regardless the amount, by the same Agent), Surinam Airways reserves the right to recover these underpayments by sending an ADM. No ADM minimum amount applies in this case.

Normally one ADM will be issued for one ticket. If there are more than one ticket with the same reason for issue, these tickets will be grouped to put on one ADM.

To cover audit process cost, a fixed amount of USD10/EUR 10 is added to each ADM equal or greater than USD3 (or equivalent in local currency)

The salesagent will have a maximum of 15 days to review ADM’s before these are processed by the BSP billing system.

About Surinam Airways

We do cargo the right way We take your cargo to and from various destinations the world over. In relations to our services and products we provide our customers with most competitive rates.

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Connecting hearts and creating memories!

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To have enough time to navigate the extra pandemic protocols, safety and check-in regulations prior to the check-procedure, all departing passengers are requested to timely report at the check-in counters which are located in the departure halls at the airport.

How to Check-in Online

SLM INTERNET CHECK IN: 6 SIMPLE STEPS TO MORE SLM COMFORT

• Please choose for the option Online Check-in
• Please insert your last name and E-Ticket number
• Please select your name
• Insert your passport data
• Choose your seat
• Now you have finalized your check-in, please print out your boarding pass or mail it

If you cannot check-in online or have problems printing your online boarding pass, please email for assistance to the online check-in support desk This email address is being protected from spambots. You need JavaScript enabled to view it.

Important notes:

• Online check-in is available as of 24 hours to 02 hours prior to flight departure;
• Passengers must be in possession of a printed online boarding pass to present at the baggage drop off counter and the boarding gates;
• Passengers with baggage must proceed to the baggage drop off counter;
• Online checked-in passengers with baggage should be at the baggage drop off counters not later than two (2) hours prior to flight departure;
• Online checked-in passengers without baggage should be at the boarding gate not later than ninety (90) minutes before departure.

About Surinam Airways

We do cargo the right way We take your cargo to and from various destinations the world over. In relations to our services and products we provide our customers with most competitive rates.

TRAVEL ALERTS

View here the most recent updates of the travel requirements that can have an impact on your travel

OUR OFFICES

Call Center: +597465700 ext 244 / 241 / 304

Whatsapp (597)8941922 only messages during

office hours: Monday-Friday between 08:00-16:00hr

• Product and Services
• Charges and Booking
• Travel Agents Portal
• IATA Agency ADM
• Mission and Vision
• Corporate Social Responsibility
• Subsidiaries
• Conditions of Carriage
• Conditions of Carriage Brasil
• Terms and Conditions
• Privacy & Cookie Policy
• Contingency Plan Tarmac Delay
• Safety Policy
• Letter to the President
• Claims & Complaints
• Mishandeld Baggage
• Request Assistance for Disabled Travellers
• Online Reconfirmation
• Group Reservation
• Special Meal Request
• Assistance due to Flight Disruption

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How to Fly Your Kid Solo, Free of Stress

By Alexander Nazaryan

For many parents and guardians, putting a child on a flight alone may seem terrifying. Belligerent passengers, delays, turbulence: All loom large in a caregiver’s imagination.

Life sometimes leaves no other option. Hudson Crites , 17, of Marshall, Va., was 10 when he started flying unaccompanied to visit his father in Kansas and later Georgia, said his mother, Chelsea Tippett. But the extra attention from airline staff made Hudson “feel special,” Ms. Tippett recalls. Other than a single tarmac delay, he has had no problems.

On rare occasions, children have had troubling experiences. In December, Spirit Airlines accidentally flew a 6-year-old to Orlando, Fla., instead of the intended destination of Fort Myers. Spirit apologized, fired the gate agent responsible and offered reimbursement to the boy’s grandmother for her travel to Orlando. But while the boy was unharmed, his grandmother expressed worry that he had been kidnapped .

If you decide to fly your child unaccompanied, you’ll discover that each airline has its own procedures, fees and routes open to children. While some may find the process complicated, flying alone may be exciting for your child, instilling some independence. Here’s what you need to know.

Before you book, know the process

Regardless of the airline or route, flying an unaccompanied minor differs from an adult or a family catching a flight. Airlines require a trusted pre-authorized adult to be at the departure and arrival gates, and will ask you at booking to provide contact information for those adults. They will also need to present identification at the terminals.

The journey begins at the originating airport’s airline ticket counter. There, airline staff will check your identification and check in the child, perhaps handing them a lanyard or wristband to wear. The agents will provide you with a pass to get through security with your child. You will accompany them to the gate, where you will hand them off to a gate agent. You must stay at the gate until the plane takes off.

In the air, the flight crew will keep watch — but will not babysit, or sit with, your child. If the flight has a connection, a crew member will walk your child off the plane and a gate agent will take him or her to the next gate.

At the arrival airport, the child will be handed off by staff to the authorized guardian or parent who should have already checked in at the ticket counter with proper identification, gone through security with their gate pass and be waiting at the gate.

To learn more about this process, read the Department of Transportation’s online guide, “When Kids Fly Alone,” followed by the website of your selected carrier.

Choosing an airline and paying an extra fee

Before purchasing a ticket, experts advise you to consider an airline’s on-time performance. “Solid on-time performance is hard-earned, and signals a carrier that has tight control of its operation,” said the Ask the Pilot author, Patrick Smith. The Bureau of Transportation Statistics has those numbers.

Booking procedures vary. Delta Air Lines and American Airlines require you to call. United Airlines allows bookings online. JetBlue Airways does online bookings, too, but asks for three printed copies of its forms upon arrival at the airport.

International flights may call for a notarized consent letter describing where the child is traveling, with whom they’ll stay and how long they’ll be there.

On top of the ticket fare, flying an unaccompanied minor can be pricey.

Southwest Airlines charges $100 one way for each child, regardless of distance. Alaska Airlines charges $50 per child if the flight is nonstop; a connection adds $25. On Delta, one $150 fee will cover up to four children, and American’s $150 covers all siblings, with no cap on number. United charges $150 for one child, or two children flying together.

Restrictions: There are plenty

U.S. carriers allow children to fly as unaccompanied minors once they turn 5 and before they turn 18. But regardless of your child’s age, make sure he or she is ready by discussing the trip details and your expectations of their behavior. No policy can replace your judgment.

The low-cost carriers Frontier Airlines and Allegiant Air don’t allow unaccompanied minors, Other airlines have restrictions that, in the broadest terms, differentiate between young children and teenagers. American and Delta restrict children under 8 from routes requiring connections. Both airlines allow children between 8 and 14 to take some connecting flights.

On American, no unaccompanied minor is allowed to take an overnight flight requiring a connection, or a flight that includes a connection on its final leg that also happens to be the last such flight that day (“unless it’s the only flight,” the company adds). Minors are not allowed on code-share flights.

United and Delta have similar rules. Southwest, JetBlue and Spirit don’t allow unaccompanied minors on connecting flights.

JetBlue prohibits minors from flying to Europe, and limits the number of unaccompanied minors in one party to three. Spirit does not allow children on flights to Central or South America. Southwest doesn’t allow children on any international flights. American, United and Delta let minors fly abroad, but restrictions on connections, code-shares and overnights limit options.

American and Delta allow children to opt out of flying as unaccompanied minors once they turn 15 — that is, the child can fly without the assistance of airline personnel. JetBlue ends unaccompanied minor service at 14, while Alaska has an opt-out option at 13. Southwest boasts the lowest opt-out age: 12.

However, you should be able to accompany your child to the gate even if they’re not flying unaccompanied. American requires that you do so for teens between the ages of 15 and 17, even if they’ve opted out.

What to pack

Have a plan to head off your child’s hunger, boredom and thirst. If they are older, make sure they have emergency money and a charged phone.

When her two daughters, then 9 and 11, flew to Denver, Joey Conover of Charlottesville, Va., had a long list for their carry-ons.

“Pack a backpack with iPad, headphones, lightweight book to read, a pad of paper and colored pencils (markers might smear), a small travel game, water bottle (bring empty and fill in airport), snacks, some kind of surprise fidget or animals to play with, hoodie, and a lovey,” she wrote in an email.

“Write your name and phone number on the inside of their arm in Sharpie and put a parent’s business card in a luggage tag on both suitcase and backpack,” Ms. Conover said. (A sheet of paper with all their identification, and their guardian’s contact information, also works. Simply stick in an easy-to-access pocket.)

Open Up Your World

Considering a trip, or just some armchair traveling here are some ideas..

52 Places:  Why do we travel? For food, culture, adventure, natural beauty? Our 2024 list has all those elements, and more .

Mumbai:  Spend 36 hours in this fast-changing Indian city  by exploring ancient caves, catching a concert in a former textile mill and feasting on mangoes.

Kyoto:  The Japanese city’s dry gardens offer spots for quiet contemplation  in an increasingly overtouristed destination.

Iceland:  The country markets itself as a destination to see the northern lights. But they can be elusive, as one writer recently found .

Texas:  Canoeing the Rio Grande near Big Bend National Park can be magical. But as the river dries, it’s getting harder to find where a boat will actually float .

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Working Parents, Plan for the Week with This Simple Exercise

• Avni Patel Thompson

To avoid surprises and decision fatigue, take 20 minutes to preview your family’s commitments.

As work travel and hours in the office mount, work parents are feeling the logistical challenges of making every week happen — from kid pickup and dropoff and sports practice to meal planning and doctor’s appointments. The main difficulties lie in managing the firehose of information, coping with decision fatigue, and dealing with surprises like an illness or a forgotten event. The best approach for avoiding — or mitigating — these obstacles is the weekly preview: A planning session between the core adults in the family each week to go over what’s coming. The week’s plan is documented and discussed, highlighting variances from typical weeks and indicating back-up plans for particularly tricky spots.

It’s been nearly four years since we first met Amir and Ria as they were navigating the early months of Covid with two jobs and two young children at home.

• AT Avni Patel Thompson  is the founder and CEO of  Milo, the world’s first app to tackle the invisible load of running and raising a family. She is a third-time founder building technology solutions that make everyday parenting lighter and more connected. Previously she was the founder of YC-backed Poppy. Prior to taking the entrepreneurial plunge, she spent over a decade building consumer businesses at P&G, adidas, and Starbucks. She has an MBA (HBS ’08) and a BSc Chemistry from the University of British Columbia. She lives in Vancouver with her husband and two daughters.

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