disney cruise reservations phone number

Disney Cruise Line Customer Service Getting in Touch with Disney Cruise Line by Phone, Email, and Live Chat

There are several ways to reach out to Disney Cruise Line customer service representatives, whether you need general information or have a question or concern about your reservation.

In this article, we’ll explain how you can get in touch with their team by phone, email, live chat, or through a travel agent. We also provide tips on how to have a positive customer service experience and avoid waiting on hold. Let’s get started!

About Disney Cruise Line Customer Service

Disney Cruise Line’s Customer Service staff can answer questions, help with onboard issues and bookings, assist with reservations, and offer vacation planning advice. The Customer Service staff can also provide information about Disney Cruise Line’s onboard attractions, entertainment, shopping options, and recreational activities.

Port Canaveral, FL | Image © Disney

General Contact Information for Disney Cruise Line

There are a few ways to contact customer service at Disney Cruise Line. The most direct method is to call their customer service phone number. You can also email them using the contact form on their website. If you need a quicker response, you can try the live chat feature on their website. Finally, you can always contact a Disney travel agency, who can assist you with your communication needs.

When you have a question about a Disney Cruise Line vacation, there are a few different ways to contact customer service to get the answers to your questions. The best way is by phone.

The general customer service number for Disney Cruise Line is (800) 951-3532. If you want to book a Disney cruise package, call (407) 939-7675. If you want to make restaurant reservations, call (407) 939-3463. Cast Members can assist you seven days a week from 8:00 AM to 10:00 PM EST on weekdays and 9:00 AM to 8:00 PM EST on weekends.

If you are calling from the UK, the Disney Cruise Line customer service number is 0800 171 2317. For other international callers, dial +001 (800) 951-3532.

You may also contact Disney Cruise Line customer service via the contact form on their website. While response times are slower than calling or using live chat, you’ll still be able to get the help you need by email. Plus, it’s a great way to keep a record of your communication with customer service.

When you use the contact form, include as much detail as possible about your issue. The more information you can provide, the faster and easier it will be for customer service to resolve your issue.

By Live Chat

The live chat feature is a convenient option when you need to speak to customer service at Disney Cruise Line. Located on the right side of most Disney Cruise Line’s website pages, the live chat button will connect you with a customer service representative who can help you resolve your issue quickly and efficiently. So next time you need to contact Disney Cruise Line customer service, you may want to use the live chat option.

Working with a Disney Travel Agent

When planning and booking a Disney cruise vacation, many people assume they can do it all themselves. The Internet makes it easy to figure out how much it will cost , book your stateroom, and research Disney’s new cruise ship, the Disney Wish . However, there are some definite advantages to using a travel agent, especially when it comes to customer service and onboard credit.

The Vacationeer is our recommended Disney travel agency. Their onboard credit is among the most generous around, and guests can use it towards alcohol , souvenirs, gratuity , spa treatments, and more. In addition, they have a team of experienced agents who can help you plan the perfect trip, taking into account your budget, travel dates, and preferred activities. So if you’re feeling overwhelmed by the prospect of planning your first Disney cruise yourself or need assistance choosing the best stateroom or itinerary , be sure to contact The Vacationeer . You’ll be glad you did! (By the way, it’s totally free!).

What is Disney Cruise Line’s phone number?

For general information, Disney Cruise Line’s phone number is (800) 951-3532 . You can also book vacation packages by calling (407) 939-7675 or make dining reservations by calling (407) 939-3463 . If you are overseas, you can reach Disney Cruise Line at 0800 171 2317 (United Kingdom) or +001 (800) 951-3532 (International). Guests under the age of 18 require parental or guardian permission to call.

What are the hours for Disney Cruise Line’s customer service?

Guests can contact a Disney Cruise Line customer service representative by calling 1-800-951-3532. The customer service hotline is available Monday through Friday from 8:00 AM to 10:00 PM ET and Saturday and Sunday from 9:00 AM to 8:00 PM ET .

Customer service hours for Disney Cruise Line are as follows:

• Monday: 8 AM to 10 PM ET
• Tuesday: 8 AM to 10 PM ET
• Wednesday: 8 AM to 10 PM ET
• Thursday: 8 AM to 10 PM ET
• Friday: 8 AM to 10 PM ET
• Saturday: 9 AM to 8 PM ET
• Sunday: 9 AM to 8 PM ET

When is the best time to call Disney Cruise Line customer service?

The best time to call Disney Cruise Line’s customer service number is in the morning or at night when the call volume is lower. You should also call Disney on the weekdays since weekends tend to be busier. You can reach customer service from 8:00 AM – 10:00 PM EST on weekdays and from 9:00 AM to 8:00 PM EST on weekends.

In case talking to customer service over the phone isn’t your thing – and you still need to book your cruise – we recommend working with an Authorized Disney Vacation Planner at The Vacationeer . Their team of professionals will take care of all your bookings and arrangements so you won’t have to worry about anything. Plus, you will receive onboard credit as a booking bonus that you can apply to your stateroom account. You’ll feel like you’re getting free money!

Disney Wish at Port Canaveral, FL | Image © Disney

How do I send an email to Disney Cruise Line?

Disney Cruise Line doesn’t list an email address for its customer service department. Instead, send them an email through the following contact form:

https://disneycruise.disney.go.com/help/email/

Listed below are some additional DCL email addresses, mailing addresses, and phone numbers you might find helpful:

For Media Inquiries:

• Public Relations (For consumer travel reporters): [email protected] (or call 407-566-3687).
• Media Relations (For business reporters): call 407-566-3648.
• Travel trade media inquiries: call 407-566-6782.
• Guidelines for travel guides:  DCLnews.com/Guidelines-for-Travel-Guides

For Community Relations, Environment & Conservation, and Donation Inquiries

• Disney Cruise Line Public Affairs: call 407-566-3648
• Disney Worldwide Conservation: [email protected]
• For donation inquiries: DisneyCruiseLinePublicAffairs.com/Requests-for-Donations
• For wish-granting inquiries: https://dclnews.com/2006/05/01/wish-granting/

  For Advertising, Sponsorship, and Promotional Inquiries

• Media Strategy and Planning: call 407-566-3687.
• For Travel Agent Inquiries: call 800-939-8265 (US).
• For International Inquiries: [email protected]
• Job Opportunities at Disney Cruise Line: www.DCLJobs.com.

For Guests with Disabilities (Special Services)

• Pre-Cruise: [email protected] or call 407-566-3602 (TTY: 407-566-7455).
• At the Terminal: When checking in at Disney Cruise Line, ask for the Supervisor.
• Post-Cruise: [email protected]
• Mailing Address: Disney Cruise Line Special Services PO Box 10210 Lake Buena Vista, FL 32830-0210

Does Disney Cruise Line have a live chat feature?

You’ll be glad to know that Disney Cruise Line offers a live chat feature on its website. This means that you can get answers to your questions in real time without having to wait on hold or for a response by email.

The chat feature is available on Disney Cruise Line’s website (via the “Live Chat” button on the right side of your screen), so you can easily find it when needed. And because it’s staffed by Disney customer service representatives, you can be confident that you’re getting accurate information. Of course, if you prefer, you can always call customer service or have a Disney travel agent handle it for you. But for quick questions, the live chat feature is a great option.

Live chat is typically available Monday-Friday between 8 AM and 10 PM Eastern Standard Time and Saturdays and Sundays between 9 AM and 8 PM.

Disney Wonder in port at Juneau, AK | Image © Disney

Social Media for Disney Cruise Line’s Customer Service

Social media is another way to connect with the customer service department at Disney Cruise Line. Here are the social media pages for Disney Cruise Line:

• Facebook : Disney Cruise Line’s Facebook page
• Twitter : Disney Cruise Line’s Twitter page
• Instagram : Disney Cruise Line’s Instagram page
• TikTok : Disney Cruise Line’s TikTok page
• YouTube : Disney Cruise Line’s YouTube channel

Note : Social media is fine for general inquiries, but you shouldn’t expect a quick response. We recommend contacting your Disney travel agent or Disney Cruise Line help line whenever you need assistance.

What can I expect from Disney Cruise Line guest services?

If you’re considering a Disney cruise, you may wonder what to expect from the company’s customer service. In general, Disney Cruise Line offers excellent customer service. The company’s employees, known as Cast Members, are knowledgeable and friendly, and they go out of their way to ensure guests have a wonderful experience. However, there are a few downsides to Disney’s customer service.

It can often take a long time to get through to a DCL customer service representative on the phone. Another downside is that you will likely speak with a different representative each time you call or conduct a live chat.

If you still need to book your cruise, working with a Disney travel agent is the best course of action. They can handle all your problems for you and ensure you have a magical experience. You will also receive onboard credit as a booking bonus when you use a travel agent like The Vacationeer . They can also help you choose the best Disney Cruise ship for your vacation, share ways to save money , provide Castaway Cay tips , and much more. The best part is that their services are free!

What’s the best way to talk with a live person at Disney Cruise Line?

There are several ways to chat with a live person at Disney Cruise Line. The first is to call one of their customer service numbers. The general number is (800) 951-3532, but there are also specific numbers for vacation package bookings (407) 939-7675 and dining reservations (407) 939-3463. Another option is to live chat on the DCL website. There is a chat box on the right side of the web pages. Finally, you can speak with a Disney travel agent if you still need to book your cruise. Disney travel agents can help with all aspects of planning your trip, including booking your cruise and making dining and land reservations. Our recommendation is to work only with the best Disney travel agents, particularly those at The Vacationeer .

One of many photo spots around Disney's Castaway Cay

How do I complain to Disney Cruise Line?

If you’re unhappy with something on your Disney Cruise, the best way to complain to Disney Cruise Line is by calling customer service at (800) 951-3532 . You may also try emailing [email protected] if you’d rather type your concerns.

Talking to someone on the phone is usually more efficient than emailing or live chatting. The customer service representative will be able to help you resolve your issue or transfer you to someone who can. In some cases, they may offer you a refund or credit for future travel. So if you’re not satisfied with your Disney Cruise experience, feel free to call them (or talk to a Crew Member on board the Disney cruise ship).

What is Disney Cruise Line’s address?

If you have a question or concern about Disney Cruise Line, it’s best to try the customer service number (800) 951-3532 first, followed by an email or live chat. There may be times, however, when you must send DCL some business mail.

The corporate headquarters mailing address is Disney Cruise Line, 200 Celebration Pl, Kissimmee, FL 34747, and its corporate phone number is (407) 566-3500.

If you cannot resolve your issue through regular customer service, you can try reaching out to the corporate office. Getting in contact with Disney Cruise Line’s corporate office may be difficult since they are a large company. Remember that it may take some time to get a response, so be patient. In the meantime, you can also look for answers on the Disney Cruise Line website or try speaking with a manager on the phone.

How do I talk to someone about Disney Cruises?

When it comes to planning a Disney cruise, there are a few different options for getting in touch with a customer service representative. The first option is to call the Disney Cruise Line at 800-951-3532. You can also email them or use the live chat function on their website. If you need more personalized assistance, we recommend working with a travel agency like The Vacationeer . They specialize in Disney Cruises and can help you with every step of the planning and booking process.

Who should I contact for Disney Cruise Line group sales?

There are currently no group rates or discounts available for large parties traveling together on Disney Cruise Line. However, you can still contact The Vacationeer for onboard credit discounts.

How do I get a refund from Disney Cruise Line?

If you need a refund from Disney Cruise, the first step is to call customer service at 800-951-3532 . You can also email or live chat with customer service.

When you contact customer service, be sure to have your booking information ready. Once you’ve been in touch with customer service, they will review your case and let you know if you’re eligible for a refund.

What number do I call to cancel my Disney Cruise?

Many people dream of taking a Disney Cruise, but sometimes circumstances change, and it becomes necessary to cancel. If you need to cancel your Disney cruise, call (800) 951-3532 as soon as possible . Cancellation fees may apply, so you must have all the information about your reservation ready when you call. The customer service representative will be able to tell you about your refund (if you are eligible). They will also provide information about how to reschedule or book a new cruise if you decide that is something you would like to do.

Does Disney Cruise Line have 24-hour customer service?

Disney Cruise Line’s customer service hotline is available seven days a week, but not 24 hours . Cast Members can help you Monday through Friday from 8:00 AM to 10:00 PM Eastern Time and Saturday and Sunday from 9:00 AM to 8:00 PM Eastern Time. If you have an issue or question outside of those times, you can also check the Disney Cruise Line website for answers to common questions.

Who should I contact at Disney Cruise Line if I have food allergies?

Contact Disney Cruise Line’s Special Services department if you have any dietary issues (food allergies, vegan, or other special requests). They will be able to help you with your specific needs and ensure that you have an enjoyable and safe cruise.

Before your cruise, you can fill out a Special Services form to help the staff prepare for your arrival. During your cruise, you can also visit the dining staff, who will happily accommodate your needs. With some planning, you can be sure that your dietary issues will not ruin your dream vacation.

Are you ready to book your Disney Cruise Line Vacation?

A Disney cruise is a great way to see the world and visit amazing places, all while enjoying the company of your favorite Disney characters. When you book a Disney cruise with The Vacationeer , you can take advantage of up to $1,000 in free onboard credit and the best available pricing on your trip. The Vacationeer will also provide expert planning advice and assistance so that you can make the most of your time onboard. In addition, they will keep checking prices and credit you if they go down, ensuring that you get the best deal possible on your dream vacation. So why wait? Contact The Vacationeer today and let them help you plan the perfect Disney cruise.

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How To Cancel A Disney Cruise Reservation

Published: December 10, 2023

Modified: December 28, 2023

by Brunhilda Mercer

• Travel Tips

Introduction

Booking a Disney Cruise is an exciting experience, filled with anticipation of the magical adventure that awaits. However, there may be times when circumstances change, and you find yourself needing to cancel your reservation. Whether it’s due to unexpected events, scheduling conflicts, or personal reasons, cancelling a Disney Cruise reservation can be a necessary but daunting task.

In this article, we will guide you through the process of cancelling a Disney Cruise reservation, providing you with valuable information and step-by-step instructions to ensure a smooth cancellation experience. We will also explore the reasons why someone might need to cancel their reservation and address any special considerations that may arise during this process.

Understanding the cancellation policy and familiarizing yourself with the refund and credit policy is essential before proceeding with the cancellation. This will help you navigate through the cancellation process effectively and ensure that you are aware of any potential fees or penalties.

Whether you booked your Disney Cruise reservation online or through a travel agent, we will cover both methods of cancellation – online and over the phone – so you can choose the option that works best for you.

While it can be disheartening to cancel a Disney Cruise reservation, knowing the proper steps to take and understanding the policies involved will help you make informed decisions and manage any potential financial implications.

So let’s dive in and discover how to cancel a Disney Cruise reservation with confidence and ease.

Reasons for Canceling a Disney Cruise Reservation

There are various reasons why someone might need to cancel a Disney Cruise reservation. Life is unpredictable, and circumstances can change unexpectedly. Here are some common reasons why individuals may find themselves cancelling their Disney Cruise reservation:

• Unexpected Events: Life is full of surprises, and sometimes emergencies or unforeseen situations arise. This could include illness, a sudden change in personal circumstances, or family emergencies that require immediate attention. When faced with such events, cancelling a Disney Cruise reservation becomes a necessary step.
• Scheduling Conflicts: Sometimes, conflicts in schedules or conflicting priorities can make it impossible to go on a planned Disney Cruise. Work obligations, important family events, or other commitments may arise, making it necessary to cancel your reservation to attend to those obligations.
• Financial Considerations: Financial constraints can also play a role in cancelling a Disney Cruise reservation. Unexpected expenses, changes in financial situations, or the need to reallocate funds for more urgent matters may require individuals to reevaluate their cruise plans and cancel their reservation.
• Weather or Cruise Disruptions: Occasionally, inclement weather or disruptions in cruise itineraries can cause changes in plans. If the cruise line alters the route, changes the departure date, or cancels the cruise altogether due to weather conditions or unforeseen circumstances, passengers may choose to cancel their reservation as a result.
• Personal Preferences: Despite the magical experiences that Disney Cruises offer, personal preferences can change over time. Maybe you no longer desire a cruise vacation or have decided to pursue an alternative travel experience. In such cases, cancelling the reservation allows you to explore other options that align more with your current preferences.

It’s important to remember that the decision to cancel a Disney Cruise reservation is highly personal and unique to each individual’s circumstances. Whatever the reason, it’s essential to understand the cancellation policy and follow the necessary steps to ensure a smooth cancellation process.

Understanding the Cancellation Policy

Before you proceed with cancelling your Disney Cruise reservation, it’s crucial to have a clear understanding of the cancellation policy. The cancellation policy outlines the terms and conditions regarding cancellations, including any fees, refund eligibility, and the timeframe within which you can cancel without penalties.

Disney Cruise Line has a specific cancellation policy in place that you should familiarize yourself with. This policy may vary depending on the type of cruise package, length of the cruise, and other factors. Here are some key points to consider:

• Cancellation Period: The cancellation policy typically specifies the timeframe within which you can cancel your reservation without incurring any penalties. This period may be different for different cruise packages or cabin types.
• Cancellation Fees: The cancellation policy also outlines the fees or penalties that may apply if you cancel your reservation outside of the designated cancellation period. These fees may vary based on factors such as the proximity to the departure date and the type of reservation.
• Refund Eligibility: Understanding the refund policy is essential. The cancellation policy will specify whether you are eligible for a full refund, partial refund, or no refund at all based on the timing of your cancellation relative to the departure date.
• Insurance Coverage: If you purchased travel insurance for your Disney Cruise reservation, make sure to review the coverage provided. Depending on the terms of the insurance policy, it may offer protection in the event of cancellations due to specific reasons, such as illness or unforeseen emergencies.
• Special Promotions or Discounts: If you booked your Disney Cruise reservation during a special promotion or with a discounted rate, the cancellation policy may have additional provisions specific to those offers. Be sure to review these details to understand if any promotional benefits will be impacted by the cancellation.

You can find the specific cancellation policy for your Disney Cruise reservation by referring to the terms and conditions provided at the time of booking. If you booked through a travel agent, they can also assist you in understanding the policy and answer any questions you may have.

By understanding the cancellation policy, you can make informed decisions regarding your Disney Cruise reservation and be prepared for any potential fees or refund considerations.

Steps to Cancel a Disney Cruise Reservation

Cancelling a Disney Cruise reservation is a straightforward process, provided you follow the necessary steps. Here are the steps to cancel your reservation, whether you booked online or through a travel agent:

• Review the cancellation policy: Before initiating the cancellation process, review the cancellation policy for your specific Disney Cruise reservation. Familiarize yourself with any fees, refund eligibility, and the timeframe within which you can cancel without penalties.
• Gather your reservation details: Collect all the necessary information about your reservation, such as the reservation number, name of the guests, and the sailing date. Having this information readily available will simplify the cancellation process.
• Decide on the cancellation method: Disney Cruise Line offers two options to cancel your reservation – online or over the phone. Choose the method that is most convenient for you.
• Visit the Disney Cruise Line website and log in to your account.
• Navigate to the “My Plans” section or the specific area where you can manage your reservation.
• Locate your reservation and select the option to “Cancel.”
• Follow the prompts and provide the required information to complete the cancellation process.
• Review the cancellation summary and ensure that all details are accurate.
• Submit the cancellation request.
• Locate the Disney Cruise Line customer service phone number.
• Call the customer service number and wait for a representative to assist you.
• Provide the necessary details, such as your reservation number and sailing date, to the representative.
• Inform the representative about your intention to cancel the reservation.
• Follow any additional instructions or provide any required information as directed by the representative.
• Confirm the cancellation details and ask for a confirmation email or reference number.
• Confirm the cancellation: Whether you cancel online or over the phone, make sure to receive confirmation of the cancellation. This confirmation serves as proof that your reservation has been successfully cancelled.
• Review refund or credit options: Depending on the timing of your cancellation and the specific terms of your reservation, you may be eligible for a refund or future cruise credit. Review the refund and credit policy to understand the options available to you.
• Consider contacting your travel insurance provider: If you have purchased travel insurance, it’s essential to contact your insurance provider to inquire about coverage for trip cancellations. Provide them with the necessary details and follow their instructions for any reimbursement claims.

By following these steps and adhering to the specific cancellation policy of your Disney Cruise reservation, you can navigate through the cancellation process smoothly and efficiently.

Cancelling Online

If you prefer the convenience of cancelling your Disney Cruise reservation online, you’ll be pleased to know that the process is easy and user-friendly. Here are the steps to cancel your reservation online:

• Visit the Disney Cruise Line website (www.disneycruise.com) and log in to your account. If you haven’t created an account, you will need to do so using the email address associated with your reservation.
• Navigate to the “My Plans” section or the specific area where you can manage your reservation. This section typically provides an overview of your upcoming cruise and options for modifications or cancellations.
• Locate your reservation from the list of upcoming cruises and select the option to “Cancel.” This will initiate the cancellation process.
• Follow the prompts and provide the required information to complete the cancellation process. You may be asked to verify your identity by entering your password or answering security questions.
• Review the cancellation summary and ensure that all details are accurate. Pay attention to any cancellation fees or refund eligibility mentioned.
• If you are satisfied with the information provided, submit the cancellation request. It is advisable to double-check all the details before confirming the cancellation to avoid any mistakes.
• After the cancellation is submitted, you should receive a confirmation screen or email indicating that your reservation has been successfully cancelled. Keep this confirmation as proof of the cancellation.

Cancelling your Disney Cruise reservation online offers the advantage of being able to do it at any time, from the comfort of your own home. The online cancellation process is straightforward and ensures that your cancellation request is processed without the need for lengthy phone calls or waiting on hold.

However, if you have any concerns or questions during the online cancellation process, you can always reach out to Disney Cruise Line customer service for assistance.

Now that you know how to cancel your Disney Cruise reservation online, you can proceed confidently and efficiently with your cancellation if that is your preferred method.

Cancelling over the Phone

If you prefer a more personal approach or have specific questions regarding your Disney Cruise reservation, you may choose to cancel over the phone. Cancelling your reservation via phone allows you to speak directly with a representative who can guide you through the process. Here are the steps to cancel your Disney Cruise reservation over the phone:

• Locate the Disney Cruise Line customer service phone number. This can typically be found on their website or in the confirmation email you received when you made the reservation.
• Call the customer service number and be prepared to wait for a representative to assist you. Due to high call volumes, it’s advisable to have patience and try calling during non-peak hours for a shorter wait time.
• Once connected with a representative, provide the necessary details, such as your reservation number and sailing date. This information allows the representative to locate your reservation in their system.
• Inform the representative about your intention to cancel your Disney Cruise reservation. Be prepared to explain the reasons for cancellation, if asked.
• Follow any additional instructions or provide any required information as directed by the representative. They may ask for additional details to verify your identity and ensure the cancellation is processed correctly.
• Confirm the cancellation details provided by the representative. Ask any questions you may have regarding refund eligibility, cancellation fees, or future cruise credit options.
• Before ending the conversation, request a confirmation email or reference number to serve as proof of the cancellation. This is important for your records and to ensure that the cancellation has been successfully processed.

Cancelling your Disney Cruise reservation over the phone enables you to have a direct conversation with a knowledgeable representative who can address any concerns or questions you may have. They can provide you with specific information based on your reservation details and guide you through the cancellation process smoothly.

Remember to take note of the representative’s name and the date and time of the call, as well as any important information discussed during the conversation. This documentation can be useful in case of any future discrepancies or disputes.

By following these steps, you can cancel your Disney Cruise reservation over the phone confidently and ensure that your cancellation request is accurately processed.

Refund and Credit Policy

When cancelling a Disney Cruise reservation, it’s important to familiarize yourself with the refund and credit policy to understand what options are available to you. The specific policy may vary based on factors such as the type of reservation, cancellation timing, and any applicable promotions or discounts. Here are some key points to consider:

• Refund Eligibility: Depending on the timing of your cancellation, you may be eligible for a full refund, partial refund, or no refund at all. The cancellation policy will specify the cutoff dates and any associated fees or penalties for cancellations made within certain timeframes.
• Future Cruise Credit: Instead of a refund, Disney Cruise Line may offer the option of receiving future cruise credits. These credits can be applied towards a future reservation. The credit amount may vary based on the cancellation timing and the specific terms outlined in the cancellation policy.
• Promotional Benefits and Discounts: If you booked your Disney Cruise reservation during a special promotion or with a discounted rate, cancelling your reservation may impact any promotional benefits or discounts associated with the original booking. The cancellation policy will outline any adjustments or changes to these promotions in case of cancellation.
• Travel Insurance: If you purchased travel insurance for your Disney Cruise reservation, review the coverage provided. Depending on the policy, you may be eligible for reimbursement or coverage for non-refundable expenses due to specific circumstances, such as illness or other covered events that prevent you from going on the cruise.

Keep in mind that the refund and credit policy may have exceptions or special considerations. It is crucial to carefully review the specific terms and conditions of your Disney Cruise reservation, as outlined in the cancellation policy. If you have any questions or concerns about the refund or credit options available to you, reach out to Disney Cruise Line customer service for further assistance.

Always retain any confirmation emails or documentation related to your refund or future cruise credit. This serves as proof of the transaction and can be helpful in case of any discrepancies or issues that may arise later.

By understanding the refund and credit policy, you can make informed decisions regarding your cancelled Disney Cruise reservation and explore the available options for any potential refunds or credits.

Special Considerations for Canceling

While cancelling a Disney Cruise reservation may seem straightforward, there are a few special considerations to keep in mind to ensure a smooth and hassle-free cancellation process:

• Timing is Key: Be mindful of the cancellation period outlined in the policy. Cancelling within the designated time frame can help you avoid penalties or fees and potentially qualify for a full refund or future cruise credit.
• Communicate with Your Travel Agent: If you booked your Disney Cruise reservation through a travel agent, it’s important to involve them in the cancellation process. They can provide guidance, answer questions, and assist you in navigating through the necessary steps.
• Review Travel Insurance Coverage: If you purchased travel insurance, carefully review the policy to understand what coverage is available for trip cancellations. Make sure to follow the procedures outlined by your insurance provider to file any necessary claims.
• Consider rescheduling instead of canceling: If your cancellation is due to scheduling conflicts or unforeseen circumstances, it may be worth exploring the option of rescheduling your Disney Cruise rather than canceling altogether. Disney Cruise Line offers flexibility in changing your sail dates, allowing you to still experience the magic of a Disney Cruise at a later time.
• Check for Non-Refundable Fees or Services: Some elements of your Disney Cruise reservation, such as pre-booked shore excursions or onboard activities, may have separate cancellation policies or non-refundable fees. Ensure that you are aware of any additional fees that may apply when cancelling these services.
• Group Bookings or Multiple Cabins: If you booked multiple cabins or have a reservation as part of a group, cancelling may have different implications. It’s important to consult the cancellation policy and communicate with the relevant parties involved to understand the specific terms and any potential impact on the group booking.

By taking these special considerations into account, you can make informed decisions and navigate the cancellation process more effectively. Remember to review the cancellation policy, communicate openly with Disney Cruise Line or your travel agent, and explore alternative options before finalizing the cancellation.

While cancelling a Disney Cruise reservation may be disappointing, ensuring you understand the process and have considered all the relevant factors will help you navigate through this process with confidence and minimize any potential complications.

Cancelling a Disney Cruise reservation can be a difficult decision, but it’s essential to be prepared and informed throughout the process. Understanding the cancellation policy, reviewing refund and credit options, and knowing the steps involved in the cancellation process are crucial for a smooth experience.

In this article, we discussed the reasons why individuals may need to cancel a Disney Cruise reservation, such as unexpected events, scheduling conflicts, and personal preferences. We also explored the importance of understanding the cancellation policy, including the cancellation period, fees, and refund eligibility.

We provided step-by-step instructions for cancelling a Disney Cruise reservation, whether online or over the phone, and highlighted the importance of obtaining confirmation of the cancellation. Additionally, we discussed the refund and credit policy, as well as special considerations such as travel insurance coverage and rescheduling options.

Remember, each Disney Cruise reservation may have its own unique terms and conditions, so it’s important to review the specific details provided at the time of booking or consult with Disney Cruise Line customer service or your travel agent for personalized information.

While cancelling a Disney Cruise reservation may be disappointing, it’s important to prioritize your well-being and make decisions that align with your current circumstances. By following the appropriate steps, understanding the policies, and keeping any special considerations in mind, you can navigate the cancellation process with confidence.

Whether you opt for a future cruise credit or refund, remember that the magic of Disney Cruises awaits you when the time is right. In the meantime, explore other travel opportunities, take care of yourself, and know that another cruise adventure awaits you in the future.

Thank you for reading this comprehensive guide on how to cancel a Disney Cruise reservation. We hope you found it informative and helpful. Safe travels!

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The Best Ways To Book a Disney Cruise in 2024 [With Expert Tips]

Katie Seemann

Senior Content Contributor and News Editor

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Michael Y. Park

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Book Direct With Disney Cruise Line

Book through a travel agent, online travel agencies, airline and hotel cruise booking sites, book through an onboard-only offer, capital one miles (best way to book a disney cruise), alternative ways to book, alternate credit card recommendations, pay with disney gift cards, check in for your cruise, passports and documentation, book shore excursions and extras, disney navigator mobile app, luggage tags and packing, final thoughts.

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Sailing on a Disney cruise is a dream vacation for many families. Beautiful ships, incredible destinations, and Disney-themed, family-friendly activities are a huge draw. But planning such an extraordinary — and expensive — vacation can be daunting, and every question seems to turn into a dozen more.

What are the best ways to book a Disney cruise to save money and get extra perks? When can you book shore excursions? What stateroom is the best for your family?

We get it, and we’ve been there. In this post, we’re going to detail the best ways to book a Disney cruise — some offer simplicity, while others include extra perks. Plus, we’ll show you how to earn points and miles on your cruise and how to use them to pay for your cruise. Finally, we’ll go over important predeparture details to remember once you’re booked.

Let’s set sail and explore Disney Cruise Line bookings!

The Best Ways To Book a Disney Cruise

Before booking your Disney Cruise Line cruise, gather the following important information to ensure a smooth booking process:

• The itinerary you want to book
• The number of people, including ages at the time of embarkation, in each stateroom
• The names, addresses, phone numbers, and birthdates of each guest on the reservation
• Payment information (a credit card, Disney gift card, or Disney Rewards Redemption Card)
• Castaway Club member ID, if you have one

The Disney Cruise Line website is often the simplest way to book your cruise. It’s a one-stop shop that lets you quickly and easily book the best cruise for you.

You can filter the options by travel dates, destinations, departure port, and cruise length. This booking method is especially easy if you already know where you want to go or what ship you’d like to sail on.

If you’re not sure what room to book, Disney Cruise Line offers detailed looks at each ship’s stateroom options in the Our Ships tab online.

If you’re still not sure, just ask. According to Disney Cruise expert and planDisney panelist Tracie M., you shouldn’t hesitate to call Disney Cruise Line if you need guidance. She knows from personal experience what a great resource that can be.

“During my first voyage on the Disney Fantasy, the agent told me about a few staterooms on board that had extra-large windows. I never would have discovered this cabin on my own,” she told us.

You can reach Disney Cruises at 800-951-3532 or 888-325-2500 Monday through Friday from 8 a.m. to 10 p.m. ET and Saturday and Sunday from 9 a.m. to 8 p.m. ET.

When you book your cruise directly through Disney, you can hold your reservation for up to 3 days without a deposit. Then you can confirm your reservation with a payment of (usually) just 20% of your cruise cost. The length of the cruise determines the date that your final payment is due — sailings up to 5 nights long require a final payment 90 days before the sail date, while cruises 6 nights or longer need to be paid in full 120 days before sailing.

Cancellation policies vary based on the specific itinerary.

Many people prefer to book Disney cruises through traditional travel agents. Finding an agent who specializes in Disney cruises is a great way to get personalized guidance when planning your vacation.

Even seasoned travelers love using travel agents to book Disney vacations since there can be many moving parts to keep track of. While booking a Disney cruise is more straightforward than booking a trip to a Disney park, many people still love using a travel agent to make things easy.

There are so many websites for booking cruises that it can be confusing to know which offers the best deals. We have found that most online travel agencies offer the same basic prices on cruises. The difference comes in the extras, like shipboard credit or bonus miles , that come with a booking. Here’s a quick look at some of the best places to book Disney cruises.

Costco Travel

Booking a Disney cruise through Costco Travel is great for Costco members. That’s because cruise bookings through Costco often come with a digital Costco Shop card as a bonus. The cruise price dictates the amount of the Shop card. For example, we found a 7-night Caribbean cruise on Disney Treasure (set to debut in December 2024) for 3 people in an oceanview stateroom with a verandah that cost $7,411.94 and came with a $590 Shop card.

Bookings made through Costco Travel can be confirmed with a deposit or can be paid in full at the time of booking. Cancellation policies vary by cruise itinerary.

Cruise.com is one of the only online travel agents that allows you to book Disney cruises online. Most other websites require you to book over the phone. We did multiple searches for different itineraries and found Disney cruises booked through Cruise.com were about $200 cheaper than booking directly through Disney Cruise Line. While this won’t always be the case, Cruise.com could be good for those looking to save money on a Disney cruise.

Bookings made through Cruise.com must be paid for in full at the time of booking. Cancellation policies vary by itinerary.

CruiseDirect

CruiseDirect also allows online bookings for Disney cruises. We found the prices to be identical to those found directly through Disney. However, there were often small extras included, like a $100 Visa gift card and a Walt Disney World official autograph book . These bonuses vary by itinerary and sometimes require a bit of work to receive (for example, you need to fill out a request form after your cruise to get the Visa gift card).

Be sure to read the details of these bonuses carefully. You can see a bonus offering 10% off shore excursions in this example, but that discount only applies to shore excursions booked through CruiseDirect, not ones booked through Disney Cruise Line.

Bookings through CruiseDirect can be confirmed with a deposit, and cancellation policies vary by itinerary.

If you want to earn a big chunk of airline miles or hotel points with your cruise booking , you may want to look to an airline or hotel cruise booking site.

The good news is that you have the opportunity to earn lots of miles by booking a cruise this way. The bad news is that each of these websites charges a $24.99 booking fee on each reservation, and you need to call to make a reservation. While we usually don’t recommend sites that charge a booking fee, sometimes the miles you earn outweigh the booking fee.

• American Airlines Cruises : AAdvantage members earn 1x American Airlines miles (plus 1x Loyalty Points ), and AAdvantage credit cardholders earn an additional 1x miles on every cruise booked, with occasional additional bonuses offered. Call AA Cruises at 800-259-5642 to book.
• Delta Cruises : SkyMiles members earn 2x miles on cruises booked through Delta, plus bonus miles on select itineraries. Call Delta Cruises at 800-820-3244 to book.
• United Cruises: MileagePlus members can earn 3x miles on interior and oceanview staterooms or 4x miles on balcony staterooms and suites. United credit cardholders can earn up to 7x miles! Call United Cruises at 800-211-2039 to book.
• Marriott Cruise With Points : Earn 3x Marriott Bonvoy points (including taxes, fees, and other charges) on a cruise.

If you’ve ever cruised before, you know that there’s always an incentive to put a deposit down on your next cruise before you disembark. It can’t hurt to do this because if you end up taking the cruise, you get a discount. If not, the deposit is refundable.

If you’ve never been on a Disney cruise but have friends who will be on one and are planning to put a deposit down on their next cruise, they can secure a second room using the onboard-only offer . Then they can transfer that second reservation to you, and you get the onboard booking benefit (both parties must travel on the same sailing.)

I took advantage of this trick for an upcoming Disney cruise, and it saved me 10% (which was about $700 for a 7-night cruise!) Our friends put a deposit down on a second room while they were on their last Disney cruise, and then they transferred that second reservation to us. We ended up with a Disney Cruise Line booking with a 10% discount .

Onboard-only offers generally just require a $250 deposit, which is fully refundable until you choose a date for your cruise (then the cancellation policy for your specific cruise applies), so there’s not much downside.

To insure or not to insure, that is the question. But seriously, is insurance really necessary, and which policy is best? We answer these questions in our guide to cruise travel insurance .

How To Book a Disney Cruise With Points and Miles

If you want to save money, you may be wondering if you can book a Disney Cruise with points. The answer is yes, but your options are limited. Plus, unlike using points to book hotels and flights, there’s no opportunity to get outsized value when using points for a cruise.

One of the easiest and best ways to book a Disney cruise with points is by using Capital One miles . Simply book your cruise (through any method) using a card such as the Capital One Venture Rewards Credit Card , Capital One Venture X Rewards Credit Card , or Capital One VentureOne Rewards Credit Card . Then use the miles in your account to redeem against your cruise purchase (within 90 days) at a rate of 1 cent per mile.

Capital One miles are easy to earn (many cards earn 2x miles on all purchases), so they are great for a wide variety of travelers.

Since this method doesn’t require booking through Capital One Travel , you can take advantage of any available sale or promotion, whether it’s directly through Disney or a traditional or online travel agency.

Disney cruises can’t be booked through AmexTravel.com , Chase Travel , or Citi Travel .

There are additional ways to book Disney cruises with points and miles, although these don’t offer tremendous value. If you’re flush with points and really just want to go on a Disney cruise, then by all means, go for it. However, if your goal is to use your points and miles for the highest cents-per-point value, you may want to skip these.

You could book a Disney cruise with points through Marriott Cruises . This site allows you to redeem Marriott Bonvoy points for a discount on your cruise. While that’s great news, the not-so-great part is that you’d only get 0.4 cents per point , significantly less than the 0.7 cents we value Marriott Bonvoy points at.

Another option is to use United MileagePlus Miles via United Cruises . You’d only get about 0.7 cents per mile in value instead of the 1.2 or so cents per mile you could get using them for flights. While the value isn’t great, if you’d rather go on a cruise than fly somewhere, it could be worth considering.

What About the Disney ® Premier Visa ® Card?

Is the Disney Premier card the best option for booking a Disney cruise? Let’s take a look at it:

Disney ®  Premier Visa ® Card

2% back Disney Rewards Dollars at Disney, gas stations, grocery stories, and restaurants means more rewards dollars for Disney fans.

Mickey and his friends are like part of the family. Your kids can recite the words to everything from Aladdin to Toy Story. And there’s no question where you’re going on Spring Break (Space Mountain, anyone?).

As a premier Disney fan, you always have the Disney ® Premier Visa ® Card on hand. It earns you cash back and discounts at Walt Disney World , Disneyland, and more.

• Save 10% on select purchases at shopDisney.com when you use your card
• Earn 5% in Disney Rewards Dollars on purchases at DisneyPlus.com, Hulu.com, or ESPNPlus.com
• Earn 2% in Disney Rewards Dollars on card purchases at gas stations, grocery stores, restaurants, and most Disney U.S. locations
• Earn 1% on all other card purchases
• Redeem Rewards Dollars for a statement credit towards airline travel
• Get a one-year complimentary DashPass if activated by 12/31/24
• Does not earn transferrable rewards
• Has a foreign transaction fee
• Earn a $400 Statement Credit after you spend $1,000 on purchases in the first 3 months from account opening.
• Earn 5% in Disney Rewards Dollars on card purchases made directly at DisneyPlus.com, Hulu.com or ESPNPlus.com. Earn 2% in Disney Rewards Dollars on card purchases at gas stations, grocery stores, restaurants and most Disney U.S. locations. Earn 1% on all your other card purchases. There are no limits to the number of Rewards Dollars you can earn.
• Redeem Rewards Dollars for a statement credit toward airline purchases.
• 0% promo APR for 6 months on select Disney vacation packages from the date of purchase, after that a variable APR of 19.24% - 28.24%
• 10% off select merchandise purchases at select locations and 10% off select dining locations most days at the Disneyland ® Resort and Walt Disney World ® Resort.
• Save 10% on select purchases at DisneyStore.com
• Member FDIC

Financial Snapshot

• APR: 19.24% - 28.24% Variable
• Foreign Transaction Fees: None

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Disney Rewards

This card comes with the following benefits :

• 5% in Disney Rewards Dollars at DisneyPlus.com, Hulu.com or ESPNPlus.com
• 2% in Disney Rewards Dollars from purchases at gas stations, grocery stores, restaurants, and most Disney locations
• 1% in Disney Rewards Dollars on all other purchases
• 10% off select merchandise purchases on Disney Cruise Line
• 10% off a Castaway Cay Getaway Package
• Special vacation financing when purchasing through Disney Cruise Line

While those earning rates aren’t bad, there are plenty of other cards that can match or exceed them. Consider the Capital One Venture card , which earns 5x miles on hotels and car rentals booked through Capital One Travel and 2x miles on all other purchases . Plus, Capital One miles aren’t limited to Disney trips — they can be redeemed for any type of travel or transferred to hotels and airline partners .

Capital One Venture Rewards Credit Card

Get 2x miles plus some of the most flexible redemptions offered by a travel credit card!

The Capital One Venture Rewards Credit Card   is one of the most popular rewards cards on the market. It’s perfect for anyone in search of a great welcome offer, high rewards rates, and flexible redemption options.

Frequent travelers with excellent credit may benefit from this credit card that offers a lot of bells and whistles. And it offers easy-to-understand rewards earning and redemption.

• 5x miles per $1 on hotels and rental cars booked through Capital One Travel
• 2x miles per $1 on all other purchases
• Global Entry or TSA PreCheck application fee credit
• No foreign transaction fees ( rates & fees )
• Access to Capital One transfer partners
• $95 annual fee ( rates & fees )
• Limited elite benefits
• Enjoy a one-time bonus of 75,000 miles once you spend $4,000 on purchases within 3 months from account opening, equal to $750 in travel
• Earn unlimited 2X miles on every purchase, every day
• Earn 5X miles on hotels and rental cars booked through Capital One Travel, where you'll get Capital One's best prices on thousands of trip options
• Miles won't expire for the life of the account and there's no limit to how many you can earn
• Receive up to a $100 credit for Global Entry or TSA PreCheck ®
• Use your miles to get reimbursed for any travel purchase—or redeem by booking a trip through Capital One Travel
• Enrich every hotel stay from the Lifestyle Collection with a suite of cardholder benefits, like a $50 experience credit, room upgrades, and more
• Transfer your miles to your choice of 15+ travel loyalty programs
• APR: 19.99% - 29.99% (Variable)
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Other good options would be cash-back credit cards . These cards earn cash-back rewards on all purchases, which can be used toward a Disney cruise, a trip to a Disney park, Disney gifts, or anything else. Multiple cards earn 2% cash-back or even 5% cash-back on everyday purchases, which could end up being more lucrative than using the Disney Premier card.

The Disney Premier card could be good for those who would rather save money for Disney trips than other types of travel, or it could make sense for those who want special financing arrangements. However, there are lots of alternatives that earn flexible points or cash-back that may offer a better return on everyday purchases.

How To Earn Points on a Disney Cruise

If you’d like to earn lots of points by booking a Disney cruise (and who wouldn’t want that?), there are plenty of options.

Of course, you could pay with the Disney Premier card to earn 2% back in Disney Dollars. Alternatively, you could use a card that rewards travel purchases. These cards all earn 3x points on all travel, including cruises:

• American Express ® Green Card : 3x Membership Rewards points on travel
• Chase Sapphire Reserve ® : 3x Ultimate Rewards points on travel
• Ink Business Preferred ® Credit Card : 3x Ultimate Rewards points on travel

A fantastic option that earns a lot of points is paying for your Disney cruise with Disney gift cards . These can be purchased at office supply stores or grocery stores — categories where you can easily earn 5x points or 5% cash-back.

Here are a few great options for purchasing Disney gift cards:

• Ink Business Cash ® Credit Card : Earns 5% cash-back at office supply stores (up to $25,000 in purchases per year)
• Chase Freedom Flex℠ : Earns 5% cash-back in rotating categories (up to $1,500 in spend per quarter); we frequently see supermarkets and office supply stores count as 5% categories with this card
• Citi Custom Cash ® Card : Earns 5% cash-back on your top eligible spending category each billing cycle (up to $500 spent)

You can easily apply Disney gift cards to your online account as payment for a Disney cruise.

What To Do Once You’re Booked

If you’re a first-time Disney cruiser, you’re probably wondering what to do before your cruise begins. Here are a few important things to remember before embarkation day.

Complete your paperwork and check in for your cruise to get your boarding time. Check-in for first-time cruisers opens 30 days before setting sail. If you’ve sailed with Disney Cruise Line previously, you’re automatically a Castaway Club member and can check in earlier than first-time cruisers (you climb tiers based on how many Disney cruises you’ve been on, from 1 to 25 or more):

• Castaway Club Silver : Check-in 33 days before sailing
• Castaway Club Gold : Check-in 35 days before sailing
• Castaway Club Platinum : Check-in 38 days before sailing
• Castaway Club Pearl : Check-in 40 days before sailing.

Double-check your specific itinerary’s document requirements. Some cruises require a passport, while others may not.

Be sure to book dining reservations, shore excursions, and any extras like Bibbidi Bobbidi Boutique reservations early. The activity booking window for first-time Disney cruisers opens 75 days before sailing, while Castaway Club members get early access:

• Castaway Club Silver : Book activities 90 days before sailing
• Castaway Club Gold : Book activities 105 days before sailing
• Castaway Club Platinum : Book activities 120 days before sailing
• Castaway Club Pearl : Book activities 123 days before sailing

We asked Disney Cruise Line for advice for first-time Disney cruisers, and their experts pointed us to the Disney Cruise Line Navigator app ( iOS or Android ).

“You will want to make sure you have the Disney Cruise Line Navigator app downloaded to your phone. From the comfort of your home, you can explore your ship, reserve cruise activities, and countdown to your vacation. Once on board, you can quickly access the daily activities, rotational dining details, and entertainment schedules. Consider it your ultimate guide to the magic!” Tracie M, planDisney panelist for Disney Cruises

Be sure to look out for your Disney Cruise Line luggage tags, which will be mailed to you about 60 days before your sailing. If you don’t receive them or forget them, the porters at the dock will have plenty of extras.

When packing for your cruise, don’t forget to include fun extras like costumes for onboard celebrations (like Pirate Night). Leave your rubber ducks at home, however. Disney Cruise Line recently banned the tradition of hiding them around the ships.

Check out planDisney for answers to any additional questions about booking a Disney Cruise.

Booking a Disney cruise can be intimidating if you’re not sure where to get the best deal. As we’ve detailed, there are lots of options that provide simplicity, while others offer extra perks — you can even use points to pay for your Disney cruise. On top of that, you can earn lots of points or cash-back by using a great travel rewards credit card.

Whether you’re booking your first Disney cruise or your fifth, we hope you enjoy the magic at sea!

The information regarding the Capital One Venture Rewards Credit Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer. The information regarding the Capital One Venture X Rewards Credit Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer. The information regarding the Capital One VentureOne Rewards Credit Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer. The information regarding the American Express ® Green Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer. The information regarding the Chase Freedom Flex℠ was independently collected by Upgraded Points and not provided nor reviewed by the issuer.

Frequently Asked Questions

Can you book a disney cruise through costco.

Yes, Disney cruises are bookable through Costco Travel. The prices tend to be about the same as those offered through Disney Cruise Line, but bookings through Costco often come with a Costco Shop card as a bonus.

When is the cheapest time to book a Disney cruise?

The lowest prices on Disney cruises (not to mention the best availability) are usually found when booking as soon as an itinerary opens for sale.

Can you book a Disney cruise with points?

Yes! The easiest way to book a Disney cruise with points is through Capital One. You need to use a card like the Capital One Venture card to pay for your cruise. Then you can redeem your Capital One miles against your cruise purchase (within 90 days) at a rate of 1 cent per mile. You can also book Disney cruises with Marriott Bonvoy points or United miles at a rate that’s less than desirable.

When can you book excursions on Disney cruise?

First-time Disney cruisers can book excursions starting 75 days before sailing. Castaway Club members (anyone who has sailed on Disney Cruise Line previously) can book excursions 90 to 123 days before sailing.

How far in advance can you book Disney cruise?

New Disney Cruise Line itineraries are usually released about 15 to 18 months in advance.

Do Disney Cruises get cheaper closer to sail date?

Generally, no, Disney cruises don’t get cheaper closer to the sail date. In fact, prices tend to increase as the sailing date gets closer. While you may occasionally find a last-minute deal, it’s better to book as far ahead of time as possible.

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About Katie Seemann

Katie has been in the points and miles game since 2015 and started her own blog in 2016. She’s been freelance writing since then and her work has been featured in publications like Travel + Leisure, Forbes Advisor, and Fortune Recommends.

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• Disney Cruise Line

How do I get a reservation number?

By CarnivalGirl3 , November 8, 2012 in Disney Cruise Line

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CarnivalGirl3

Cruise is booked and paid (have invoice). I, of course, haven't heard anything from the TA since booking. I've contacted them three times.

I need a reservation number to sign in on the Disney site. How do I get this?

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I have always booked through Disney and gotten a reservation number right away. I would think once your agent books the cruise she should be giving you your number.

That's what I thought. It's been booked. I got the confirmation 'your cruise has been booked email.'

I would have gone through Disney, but was lured in by the obc from going with a TA. I contacted about 5 of them, read reviews and went with the best one.

Cruise is booked and paid (have invoice). I, of course, haven't heard anything from the TA since booking. I've contacted them three times.   I need a reservation number to sign in on the Disney site. How do I get this?   Thanks!

Once you're booked, that information should be given to you by your TA. I'd be a little upset if my TA wasn't responding to my calls/requests. Is there a supervisior/manager at the agency you can contact?

Have you called Disney Cruises yourself to ask?

I had to call for something my TA really wouldn't have been able to do (before I realized I had a reservation number with the TA and a different one with Disney) and they were able to look me up.

Shmoo-I did that tonight, that was the third contact. Last night, my invoice was re-emailed to me. I've searched it and did a find, there's not reservation number in the email.

codex57- Calling Disney, is my next step. I thought though, that was part of the ta's job. (I did ask in the my first email if I needed to contact Disney directly, no reply!) I didn't know I needed that information for Disney to look me up!

It should be the TA's job, but if they're not doing their job and it's not too hard to do yourself, just save yourself the stress and get the info you need directly from Disney.

It's a vacation. Worry about posting bad reviews about the TA or whatever after the cruise. Or at least when everything about your reservations is set up properly.

It is weird that your confirmation does not have the reservation number. When I booked my Disney cruise through my TA (and I did get good OBC like you), he sends me the confirmation from Disney with the reservation number. Unless your TA didn't book your cruise yet? :confused:

I guess you should look for a different TA for your next cruise because this one is not responding to your requests in a timely manner.

Still no reply from TA, but I did call Disney.

Nice folks there. Anyway, I was starting to worry it wasn't really booked, even though it's been charged (but that wouldn't be right?). Anyway, it's booked, it's correct and the nice lady at Disney gave me the information.

I don't think I really need the TA at this point, I do need early dinning, she waited listed me, called Disney (this was BEFORE I booked).

I believe once we get on the ship, I'll have to change early dinning.

theshowmestate

I think some TA's withhold that info so you'll call them and not DCL. Glad you got the info.

ummm? I still never got it from the TA, but my booking info was sent to me three times. There's no reservation number in those emails. I tripled checked AND did a find...No one ever contacted me.

I'm more than a little upset. But I guess that's the cost of the obc-no service!

ummm? I still never got it from the TA, but my booking info was sent to me three times. There's no reservation number in those emails. I tripled checked AND did a find...No one ever contacted me.   I'm more than a little upset. But I guess that's the cost of the obc-no service!

I'm glad DCL was able to help you.

As for your TA, I'd probably be writting a letter to the boss. Unless your TA is the boss...... well, I'd probably write anyway, and tell them how disappointing their service is.

A good TA is worth it. A bad one makes it difficult for everyone. We've only used a TA on one cruise thus far. I wasn't very impressed with the person we worked with (nice person, but a bit la-la in the head). However, we'd use them again, but a different agent at the office. We had a real nice OBC on that cruise and lots of pre and post cruise phone calls to find out how things were going/went.

CELTICGIRLCRUISER

What gets me in these cases is why the TA doesn't try to help and then hang onto folks that don't book directly with the cruise line or airline etc. and who will come back and book through their TA in the future.

I say this as I am very much an independent traveler and don't like to use a TA as I like to keep control of things myself. I did book our first couple of cruises through a TA but there were basic things messed up, so next time I went straight to the source and booked directly - for the same price.

Glad you got it sorted anyway, although you shouldn't have had to chase it all down like that.

I agree! We cruise mostly every 2 years, I'm a creature of habit. I'd be very likely to go back and say 'find me something' then let her book it.

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• Disney Cruise Line
• Disney Cruise Line Forum

phone number for movies on ships

• Thread starter lklgoodman
• Start date Mar 9, 2022

DIS Veteran

• Mar 9, 2022

I did a search because I know it's been posted, but nothing came up. What is it? Thanks  

PrincessShmoo

Dis veteran.

lklgoodman said: I did a search because I know it's been posted, but nothing came up. What is it? Thanks Click to expand...

PrincessShmoo said: Just call the main number and ask what movies are playing on your cruise. You'll get the best info if you call within 2 weeks of your cruise. Click to expand...

LeiaOfAlderaan

I wonder if they can help you on the chat feature? I’ve been able to get through on chat right away when phone waits were long. Sometimes it will say chat is unavailable and then suddenly the option pops up.  

lklgoodman said: I was just on hold for over 2 hrs waiting to talk to someone about some others things on our cruise. I had to hang up to get my dd from school, so will have to try again later. I thought there was a direct number for the movies, is there not? Click to expand...

LeiaOfAlderaan said: I wonder if they can help you on the chat feature? I’ve been able to get through on chat right away when phone waits were long. Sometimes it will say chat is unavailable and then suddenly the option pops up. Click to expand...

PrincessShmoo said: The only number I was aware of, in the past, was the main number, then ask for reservations, then ask your question. But, with the reservation system being kinda wonky right now, I'm not sure how that would go. Click to expand...

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Lindblad Expeditions Reports 2024 First Quarter Numbers

• April 30, 2024

Lindblad Expeditions Holding today reported financial results for the first quarter ended March 31, 2024.

Sven Lindblad, Chief Executive Officer, said: “Lindblad’s first quarter results set the stage for another year of strong growth and record results in 2024. The booking momentum we experienced throughout 2023 has continued into this year as more and more guests want to experience the thrill of exploration in the remarkable destinations we visit. At the same time, we are hard at work with our partners at National Geographic on ways to maximize the long-term value of our expanded strategic relationship, including preparing to leverage the Disney sales network and building out our international expansion opportunities.

“As we focus on driving higher returns across our fleet, we also continue to broaden and deepen our land-based portfolio with the recent announced acquisition of Wineland-Thompson Adventures and increased ownership interests in Natural Habitat and DuVine Cycling. Demand for experiential travel continues to grow and as we further ramp occupancies across our fleet, expand our portfolio of high-quality authentic experiences and maintain premium pricing levels, we are uniquely positioned to significantly ramp earnings and build long-term shareholder value in the years ahead.”

First Quarter 2024 Highlights:

• Total revenue increased 7% to $153.6 million
• Lindblad segment available guest nights increased 3%
• Lindblad segment net yield per available guest night increased 1% to $1,219 with higher pricing and occupancy of 76%
• Strong reservations for future travel with bookings for 2024 4% ahead of bookings for 2023 at the same point a year ago and well over 20% ahead excluding carryover bookings in 2023
• Following the quarter further expanded land-based portfolio with the announced acquisition of Wineland-Thompson Adventures and ownership increases in Natural Habitat and DuVine Cycling

FIRST QUARTER RESULTS

Tour Revenues

First quarter tour revenues of $153.6 million increased $10.2 million, or 7%, as compared to the same period in 2023. The increase was driven by a $2.8 million increase at the Lindblad segment and a $7.4 million increase at the Land Experiences segment.

Lindblad segment tour revenue of $118.3 million increased $2.8 million, or 2%, compared to the first quarter a year ago primarily due to a 3% increase in available guest nights due to greater fleet utilization and from a 1% increase in net yield per available guest night to $1,219 due to higher pricing and increased other revenue, partially offset by a decrease in occupancy to 76% from 81% in the first quarter a year ago.

Land Experiences tour revenues of $35.3 million increased $7.4 million, or 27%, compared to the first quarter a year ago primarily due to operating additional trips and higher pricing.

Net loss available to stockholders for the first quarter was $5.1 million, $0.10 per diluted share, as compared with net loss available to stockholders of $0.4 million, $0.01 per diluted share, in the first quarter of 2023. The $4.7 million decline primarily reflects the lower operating results and a $1.1 million increase in interest expense due to additional borrowings and higher rates, partially offset by $1.3 million of lower income tax expense and a $0.8 million decrease in stock-based compensation.

Adjusted EBITDA

First quarter Adjusted EBITDA of $21.6 million decreased $5.6 million as compared to the same period in 2023 driven by a $5.6 million decrease at the Lindblad segment and in-line year on year results at the Land Experiences segment.

Lindblad segment Adjusted EBITDA of $20.5 million decreased $5.6 million as compared to the same period in 2023 as increased tour revenues were more than offset by higher operating expenses. The increased operating expense included higher cost of tours, primarily due to increased fuel costs and expenses associated with the other revenue, higher sales and marketing costs, primarily due to increased royalties associated with the expanded National Geographic agreement, and higher general and administrative costs, primarily due to increased personnel costs, higher credit card commissions due to the revenue and bookings growth and increased information technology costs following the launch of the company’s digital infrastructure.

Land Experiences segment Adjusted EBITDA of $1.1 million was in-line with the same period in 2023, as increased tour revenues were offset by higher operating and personnel costs related to operating additional departures, higher marketing spend to drive future growth and the impact of foreign currency on operating expenses.

Following the quarter, the Company further broadened and deepened its portfolio of high-quality experiential land offerings with the announced contract signing of Natural Habitat to acquire award-winning adventure travel group Wineland-Thomson Adventures, Inc,, Similar to the acquisitions of Natural Habitat, DuVine Cycling, Off the Beaten Path and Classic Journeys, the Company will leverage its experience and resources to further accelerate the growth of the Wineland-Thomson brands and capitalize on the growing demand for authentic and immersive adventure travel and safaris. The closing of the acquisition will occur following certain regulatory approvals in Tanzania, which is expected to take a minimum of three months.

The aggregate purchase price for Wineland-Thompson Adventures, which includes one US-based company and four Tanzania-based companies, will be approximately $30 million and will be financed through at least $24 million in cash and Lindblad stock of up to $6 million, with the final cash and stock amounts to be determined prior to the close of the transaction. The value allocation of the Tanzania-based companies is approximately $11.2 million.

The Company’s current expectations for the full year 2024 are as follows:

Tour revenues of $610 – $630 million Adjusted EBITDA of $88 – $98 million

The Company has substantial advance reservations for future travel with strong gross bookings, partially offset by short-term impact of instability in Ecuador and the Middle East. As of April 22, 2024, Lindblad segment bookings for travel during 2024 have increased 4% as compared with bookings in 2023 as of the same date a year ago and have increased well over 20% excluding the impact of carryover bookings in 2023. As of April 22, 2024 the Lindblad segment had 94% of full year 2024 projected guest ticket revenues already on the books.

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