The Egyptian Tourism Authority (ETA) was established in 1981—by Presidential Decree No. 134—as a regulatory body affiliated with the Ministry of Tourism. ETA’s mission is to boost international tourism by promoting Egypt’s rich history and civilization and highlighting the country’s abundance of diverse tourist attractions. Part of ETA’s mandate is to also address any obstacles that may stand in the way of growth in Egypt’s tourism sector. It also aims to promote domestic tourism, raise tourism awareness throughout the country, and strengthen the connection between Egyptians and their heritage.

ETA works to achieve its objectives by:

  • • Highlighting the diversity and variety of Egypt’s tourist attractions and destinations
  • • Developing marketing strategies and programs to promote international and domestic tourism
  • • Providing technical and marketing support in coordination with relevant entities for the promotion of tourism

ETA also organizes and sponsors tourism, sports, social, cultural, entertainment, and educational events held at tourist attractions, archaeological sites, and museums across Egypt. These activities shed light on Egypt’s diversity of experiences and highlight the country’s competitive edge as a destination for international travelers.

The ETA Board of Directors is chaired by the Minister of Tourism. Its members include the ETA’s CEO and representatives from relevant entities, such as the Chairman of the Egyptian Tourism Federation (ETF), the Egyptian Travel Agents Association, and the Egyptian Hotel Association; the Chairman of the Egyptian Civil Aviation Authority; the Secretary-General of the Supreme Council of Antiquities; the Director General of the Grand Egyptian Museum; and four additional tourism sector experts. The ETA Board of Directors is responsible for setting ETA’s general policies and making the necessary decisions to help achieve its goals and objectives.

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Egypt Independent

Egypt launches hotline for tourist complaints

Photo of Egypt Independent

The Egyptian Travel Agents Association (ETAA) announced on Wednesday that it has launched hotline 19654 to receive tourist complaints and suggestions.

This comes out of the Ministry of Tourism and Antiquities’ desire to satisfy tourists and visitors to Egyptian tourist destinations and ensure the best service.

The ETAA said in a statement that the launch of the hotline comes to aid in finding solutions to emergency problems as soon as they occur.

Visitors to tourist destinations, domestic or foreign can contact this number during their visit, or through the following e-mail: [email protected] .

Deputy Minister of Tourism and Antiquities Ghada Shalaby added that once complaints are received via the hotline, they are resolved immediately, explaining that the telephone service operates 24 hours a day.

Shalaby added that the ministry launched several publications during which it stressed the need for hotels to put the hotline number in a prominent place at the hotel reception so that it is visible to tourists, in addition to circulating it to all tourist and archaeological facilities upon their arrival.

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Noga Tours Egypt Since 1983

Noga Tours Egypt

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  5. Egypt launches hotline for tourist complaints

    Egypt Independent July 29, 2023. The Egyptian Travel Agents Association (ETAA) announced on Wednesday that it has launched hotline 19654 to receive tourist complaints and suggestions. This comes out of the Ministry of Tourism and Antiquities' desire to satisfy tourists and visitors to Egyptian tourist destinations and ensure the best service.

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