- Directorate of Finance
Visual identity
Key Travel is the official University of Manchester Travel Management Partner.
Key travel provide a one-stop-shop for all your travel needs including:-.
- Accommodation
- International Car Hire
The Key Travel system will:
- Offer a wide range of fares and rates
- Provide the flexibility to handle complex travel requirements
- Assist the University in meeting our obligation to provide a duty of care to our staff
- The University has a contract with Key Travel to offer a one stop shop for all travel including hotel, rail, flights, Group bookings, Visa and overseas car hire.
- It is expected that the Travel Management System is used for all spend on the categories noted above. Such booking must also comply with the University Travel policy .
- Journeys forming part of an employee's employment duties (such as journeys between appointments or to external meetings;
- Journeys related to an employee's attendance at a temporary workplace.
- If a trip includes any personal element, then this must be booked with Key Travel using the off-line booking route. The personal element must be paid directly with Key Travel.
- Travel to an employee’s normal place of work does not qualify as business travel.
Contact Details:
Key Travel Opening hours:
Monday - Friday: 08:45am - 5:30pm (GMT) Saturday: 09:00am - 1:00pm (GMT) Excluding bank holidays
Travel Helpdesk
The University of Manchester has a Travel Helpdesk team which provides support for enquiries related to Access to Key Travel and Coding issues:
[email protected] / 01613062535
- Travel, Expenses & Fees
- Key Travel Overview
- Access to Key Travel
- Getting Started with Key Travel
- Approval Process
- Training and User Guides
- Before Travelling
Suggested companies
Diversity travel, inteletravel.com.
Key Travel Reviews
In the Travel Agency category
Visit this website
Company activity See all
Write a review
Reviews 4.4.
Most relevant
It's always great To talk to your team…
It's always great To talk to your team on the phone, extremely knowledgeable and helpful. It's why I keep coming back to Key Travel.
Date of experience : April 19, 2024
Reply from Key Travel
Hi David, it's great to hear you enjoy the contact you have with our team. They really are experts in their field and we're pleased you're enjoying the service. Thank you.
The agents are quick to respond
The agents are quick to respond, they know what they are doing, which makes my job so much easier.
Date of experience : April 24, 2024
This is great to read Lynne, thanks for sharing!
The team was really nice and…
The team was really nice and supportive, in planning for a such complicated travel
Hi Fabrizio, our speciality is complex travel and it's great to hear the team were able to support your travel plans. Thanks for sharing your feedback.
With urgent flight changes
With urgent flight changes, it should not wait for eight plus hours for feedback but at least update individuals in a span of 2-3 hours of the happenings.
Date of experience : April 13, 2024
Hi Jane, we're very sorry to hear this and offer you our apologies. Usually, once we are notified of any major disruptions by the airline or risk alerts, we reach out first to those who are immediately impacted and then to those who might be impacted due to travel / in-progress, arriving in the next 12 – 36 hours and planned travel 72+ hours. We have raised this with our Operations team and have asked them to investigate what happened in your case. They will reach out to you directly once they have carried this out.
Key Travel for booking accommodation
Its the second occasion on Key Travel and I'm more familiar with the menus. I was able to quickly search for accommodation I was looking for and make a booking which was great.
Date of experience : April 11, 2024
We like to make travel simple Andrew, so your experience is really good to hear. We appreciate you sharing this, thanks!
Good chat support
I had an issue when searching for a flight. The chat support was very patient and helped me solve the issue. Definitely recommended.
Date of experience : April 17, 2024
Hi Lasse, we created the chat function to help out in exactly this situation and we're so pleased to hear everything was sorted for you. Thanks for sharing this feedback!
Seriously overcharged
Even when given exact flight numbers they booked the wrong flights and needed to change, and charged more than booking the same flights on the airlines own website (ok, they need to make some profit). Catastrophic was they were provided information on the hotel and room requested (price checked on the hotel website not a discount website) then managed to charge 2x more per night, without a confirmation from the client and with exorbitant cancellation fees for the same room (cancellation fees almost equal to the price I could have gotten the room for) pushing the trip extremely over budget. This is not the first time this has happened. Avoid at all costs.
Date of experience : April 05, 2024
Hi Jeff, we're very sorry to hear of your experience. There are occasions when an airline may offer exclusive deals or discounts on the fares advertised on their own sites versus what they offer third-parties, however we do offer a price match promise, so if there is ever a like-for-like fare, take a screenshot at the final check-out page and call us within 30 minutes and we'll be able to look into that for you (t&c's apply). Many of the fares we offer will often provide additional benefits to fares available publicly, such as free amendments / cancellations, ability to hold for up to 11 months without payment and additional luggage. It's concerning to hear that a hotel was booked without confirmation from the booker, as we must have approval before we are able to book anything. We've therefore asked Trustpilot to request more details from you, so we can look into this. If you can, please share with them the booking reference and email or send to us at [email protected] We'll then investigate this and will respond to you directly and if we have made an error, we will ensure this is addressed.
Great service
Great service, quick to respond to email enquiry when flight option was not available on line.
Thanks for this feedback Vikki. Glad we were able to get everything sorted for you.
Quick! Service was completed successfully over the phone! Email confirmation within an hour!
Thanks for the 5 stars Navaratnarajah, and we're pleased to hear you received a speedy service.
Very smooth and intuitive booking process
The booking process was incredibly smooth and very well facilitated by my University. It was a lot easier than I thought it might be and I highly recommend it, especially if you work in a department that knows how to issue purchase orders efficiently and can help you with that.
Hi Alexandre, this was really great to read. Thank you for this review and we're pleased you're enjoying the service.
Is seat selection necessary?
The online booking process was intuitive and efficient. The only bit that was tricky was when it offered you to select seats on the flights. All seats were unavailable for choosing - I ended up going to the next step, it would be helpful for this to be a clearer choice of selecting seats or moving to the next stage.
Date of experience : March 22, 2024
Hi Kate, we appreciate you sharing this and will take onboard your feedback.
A mixed bag but 5 stars to the Key Travel operative who resolved my issue!
I am giving 5 stars to the Key Travel operative who helped me confirm a hotel booking I had attempted to make by phone a few days previous. (Normally I'd use the e portal but one guest had a special request that I needed to convey). The first operative I'd spoken to had quoted me what turned out to be an overly high room rate for the chosen hotel and then inexplicably emailed back to say the hotel was full - information which subsequently proved to be incorrect! The second Key Travel operative who helped me when I followed this up was superbly helpful and completed the booking.
Date of experience : March 19, 2024
Hi Maz, thanks for sharing this with us. We've let our Operations Manager know of your case, so they can review what happened with the first agent you spoke to and they'll also let the second agent know about your positive feedback on their service. We really appreciate you taking the time out to write this.
The process was easy
The process of booking hotel and travel for a conference was very easy and fast.
Date of experience : April 16, 2024
Thanks Neil, we love to read this sort of feedback and appreciate you sharing.
The staff member was very competent and helpful, thanks.
The staff member was helpful, competent, calm and efficient when our flights had to be re-arranged due to cancellation caused by a severe weather warning.
Date of experience : April 10, 2024
Hi Brian, this is really great to hear and we're so glad our colleague was able to help you out during this disruption. Thanks for sharing.
Affordable flights and very helpful service
Very helpful and efficient service! Key Travel found very affordable flights for me too. Would highly recommend!
Glad to hear you enjoyed the service Daniel. Thank you for the review!
Easy, smooth and error free bookings
Very nice experience for my travel bookings. Genuine options and suggestions for easy, smooth and error free bookings.
Date of experience : April 09, 2024
Hi Ashwini, we're so pleased you are enjoying the service. Thanks for leaving us this review.
Helpful and reliable service
I have been an active Key Travel user for many years and have found the Key Travel online service to be very helpful and reliable. I can always find suitable options for complex itineraries, share and discuss options with travellers. The academic rates available to Key Travel customers are also very much appreciated. The online helpdesk are very professional and helpful.
Date of experience : March 21, 2024
Wow, what a lovely review to read - thank you for writing this and sharing. We hope we continue to support you for many more years to come!
Excellent team
The team are always friendly, helpful and professional, they respond quickly and clarify any queries promptly and fully.
Date of experience : April 06, 2024
Hi Kate, this is really nice to read, thank you for sharing!
The response and problem solving…
The response and problem solving process didn't work as it has been taking weeks to know about a booking.
Date of experience : March 30, 2024
Hi Hasibur, we're sorry to hear this and would like to assist, as it is very unusual for something to take so long. We'll raise your case with our Operations Manager to see what is happening and they'll reach out to you directly.
Amazing service
Amazing service, very smooth sourcing and booking process
Date of experience : April 14, 2024
Thanks Ntiyiso, this makes us happy to hear!
- Travel Inquiry
- Get in Touch
SIGN IN - US / CA USERS
Welcome to the new kt online log-in page..
If you are already registered you can use your existing credentials, if not, enter the email address your organisation has provided and follow the prompts
Please enter your work email
Checking your account details
Not a Registered user
It looks like you aren't setup in our system. In order to get you setup please contact [email protected] providing your Name, Email Address, Organization, Department and telephone number (customer policy permissions may apply).
Welcome to Key Travel
It would appear this is your first time logging into Key Travel. Let's get you up and running, you're going to need a password so click next.
Link Successfully sent
Please check your mailbox for instructions on how to set your password.
It looks like you have a login to multiple countries, where can we direct you today:
Region Error
It looks like you are trying to login to the wrong country. We have you registered as a user. Let's take you to the correct country site and get you up and running. Click next to be redirected
You are currently being setup within the system and we are just applying some finishing touches to your account. This will be available from 8am tomorrow. If you need to book today please contact your usual reservations team or [email protected]
Due to the number of unsuccessful login attempts, we have locked your account as a security precaution.
Please check your e-mail for a link to help you reset your password.
You can now access KT Online directly from your organisation’s portal.
KT Online is available on your organisation’s sign-in platform. Let's take you to your organisation’s log in page. Click next to be redirected
Account error
It looks like you are trying to login with an account that is no longer active. Please contact [email protected] providing your Name, Email Address, Organisation, Department and telephone number (customer policy permissions may apply).
Account not found
KT Online is available on your organisation’s sign-in platform, but your account has not been activated yet. Let's take you to your organisation’s log in page in order to create your account. Click next to be redirected.
Online support team
If you have any questions, please contact our online support team on:
+1 646 218 2100 and ask for Online Support [email protected]
Key Travel Reviews
In the Travel Agency category
Visit this website
Company activity See all
Write a review
Reviews 4.4.
Most relevant
It's always great To talk to your team…
It's always great To talk to your team on the phone, extremely knowledgeable and helpful. It's why I keep coming back to Key Travel.
Date of experience : April 19, 2024
Reply from Key Travel
Hi David, it's great to hear you enjoy the contact you have with our team. They really are experts in their field and we're pleased you're enjoying the service. Thank you.
The agents are quick to respond
The agents are quick to respond, they know what they are doing, which makes my job so much easier.
Date of experience : April 24, 2024
This is great to read Lynne, thanks for sharing!
The team was really nice and…
The team was really nice and supportive, in planning for a such complicated travel
Hi Fabrizio, our speciality is complex travel and it's great to hear the team were able to support your travel plans. Thanks for sharing your feedback.
With urgent flight changes
With urgent flight changes, it should not wait for eight plus hours for feedback but at least update individuals in a span of 2-3 hours of the happenings.
Date of experience : April 13, 2024
Hi Jane, we're very sorry to hear this and offer you our apologies. Usually, once we are notified of any major disruptions by the airline or risk alerts, we reach out first to those who are immediately impacted and then to those who might be impacted due to travel / in-progress, arriving in the next 12 – 36 hours and planned travel 72+ hours. We have raised this with our Operations team and have asked them to investigate what happened in your case. They will reach out to you directly once they have carried this out.
Key Travel for booking accommodation
Its the second occasion on Key Travel and I'm more familiar with the menus. I was able to quickly search for accommodation I was looking for and make a booking which was great.
Date of experience : April 11, 2024
We like to make travel simple Andrew, so your experience is really good to hear. We appreciate you sharing this, thanks!
Good chat support
I had an issue when searching for a flight. The chat support was very patient and helped me solve the issue. Definitely recommended.
Date of experience : April 17, 2024
Hi Lasse, we created the chat function to help out in exactly this situation and we're so pleased to hear everything was sorted for you. Thanks for sharing this feedback!
Seriously overcharged
Even when given exact flight numbers they booked the wrong flights and needed to change, and charged more than booking the same flights on the airlines own website (ok, they need to make some profit). Catastrophic was they were provided information on the hotel and room requested (price checked on the hotel website not a discount website) then managed to charge 2x more per night, without a confirmation from the client and with exorbitant cancellation fees for the same room (cancellation fees almost equal to the price I could have gotten the room for) pushing the trip extremely over budget. This is not the first time this has happened. Avoid at all costs.
Date of experience : April 05, 2024
Hi Jeff, we're very sorry to hear of your experience. There are occasions when an airline may offer exclusive deals or discounts on the fares advertised on their own sites versus what they offer third-parties, however we do offer a price match promise, so if there is ever a like-for-like fare, take a screenshot at the final check-out page and call us within 30 minutes and we'll be able to look into that for you (t&c's apply). Many of the fares we offer will often provide additional benefits to fares available publicly, such as free amendments / cancellations, ability to hold for up to 11 months without payment and additional luggage. It's concerning to hear that a hotel was booked without confirmation from the booker, as we must have approval before we are able to book anything. We've therefore asked Trustpilot to request more details from you, so we can look into this. If you can, please share with them the booking reference and email or send to us at [email protected] We'll then investigate this and will respond to you directly and if we have made an error, we will ensure this is addressed.
Great service
Great service, quick to respond to email enquiry when flight option was not available on line.
Thanks for this feedback Vikki. Glad we were able to get everything sorted for you.
Quick! Service was completed successfully over the phone! Email confirmation within an hour!
Thanks for the 5 stars Navaratnarajah, and we're pleased to hear you received a speedy service.
Very smooth and intuitive booking process
The booking process was incredibly smooth and very well facilitated by my University. It was a lot easier than I thought it might be and I highly recommend it, especially if you work in a department that knows how to issue purchase orders efficiently and can help you with that.
Hi Alexandre, this was really great to read. Thank you for this review and we're pleased you're enjoying the service.
Is seat selection necessary?
The online booking process was intuitive and efficient. The only bit that was tricky was when it offered you to select seats on the flights. All seats were unavailable for choosing - I ended up going to the next step, it would be helpful for this to be a clearer choice of selecting seats or moving to the next stage.
Date of experience : March 22, 2024
Hi Kate, we appreciate you sharing this and will take onboard your feedback.
A mixed bag but 5 stars to the Key Travel operative who resolved my issue!
I am giving 5 stars to the Key Travel operative who helped me confirm a hotel booking I had attempted to make by phone a few days previous. (Normally I'd use the e portal but one guest had a special request that I needed to convey). The first operative I'd spoken to had quoted me what turned out to be an overly high room rate for the chosen hotel and then inexplicably emailed back to say the hotel was full - information which subsequently proved to be incorrect! The second Key Travel operative who helped me when I followed this up was superbly helpful and completed the booking.
Date of experience : March 19, 2024
Hi Maz, thanks for sharing this with us. We've let our Operations Manager know of your case, so they can review what happened with the first agent you spoke to and they'll also let the second agent know about your positive feedback on their service. We really appreciate you taking the time out to write this.
The process was easy
The process of booking hotel and travel for a conference was very easy and fast.
Date of experience : April 16, 2024
Thanks Neil, we love to read this sort of feedback and appreciate you sharing.
The staff member was very competent and helpful, thanks.
The staff member was helpful, competent, calm and efficient when our flights had to be re-arranged due to cancellation caused by a severe weather warning.
Date of experience : April 10, 2024
Hi Brian, this is really great to hear and we're so glad our colleague was able to help you out during this disruption. Thanks for sharing.
Affordable flights and very helpful service
Very helpful and efficient service! Key Travel found very affordable flights for me too. Would highly recommend!
Glad to hear you enjoyed the service Daniel. Thank you for the review!
Easy, smooth and error free bookings
Very nice experience for my travel bookings. Genuine options and suggestions for easy, smooth and error free bookings.
Date of experience : April 09, 2024
Hi Ashwini, we're so pleased you are enjoying the service. Thanks for leaving us this review.
Helpful and reliable service
I have been an active Key Travel user for many years and have found the Key Travel online service to be very helpful and reliable. I can always find suitable options for complex itineraries, share and discuss options with travellers. The academic rates available to Key Travel customers are also very much appreciated. The online helpdesk are very professional and helpful.
Date of experience : March 21, 2024
Wow, what a lovely review to read - thank you for writing this and sharing. We hope we continue to support you for many more years to come!
Excellent team
The team are always friendly, helpful and professional, they respond quickly and clarify any queries promptly and fully.
Date of experience : April 06, 2024
Hi Kate, this is really nice to read, thank you for sharing!
The response and problem solving…
The response and problem solving process didn't work as it has been taking weeks to know about a booking.
Date of experience : March 30, 2024
Hi Hasibur, we're sorry to hear this and would like to assist, as it is very unusual for something to take so long. We'll raise your case with our Operations Manager to see what is happening and they'll reach out to you directly.
Amazing service
Amazing service, very smooth sourcing and booking process
Date of experience : April 14, 2024
Thanks Ntiyiso, this makes us happy to hear!
IMAGES
VIDEO
COMMENTS
Key Travel Emergency Contact: Contact your reservation team for any travel enquires during Key Travel office hours (UK time: 08.45-17.30 Mon-Fri, 0900-1300 Saturdays). In the event of an emergency outside of these hours you can reach us on (UK and Europe) +44 (0)20 7843 9602, North America +1 646 289 6808 where you will be put in touch with a ...
Key Travel Emergency Contact: Contact your reservation team for any travel enquires during Key Travel office hours (UK time: 08.45-17.30 Mon-Fri, 0900-1300 Saturdays). In the event of an emergency outside of these hours you can reach us on (UK and Europe) +44 (0)20 7843 9602, North America +1 646 289 6808 where you will be put in touch with a ...
KEY TRAVEL MOBILE APP. The Key Travel App is a simple and convenient way to stay on top of your trips whilst on the move. View all elements of your trip in one place, from itineraries, flight and hotel bookings to rail and car hire. The app will also alert you in real time to any alterations or delays that may impact your journey and provides ...
Key Travel Mobile App, Training Academy Find useful information to help you plan your trip in our Travel Toolkit
Yes! Our proprietary award-winning online booking tool 'KT Online' is a quick, easy and cost effective place to book travel. There's a reason it's the most widely adopted online booking tool in the not-for-profit sector. Compare all of our specialist fares directly with other options, so you know you're getting the best value.
We'll simplify all travel plans and arrangements using the latest technology - from booking transport and accommodation, organising visas and passports, and specialist and group travel, to keeping in touch with travellers and helping them stay safe when they're on the road. Our comprehensive Management Information reporting tools also help ...
In summary, Key Travel exists to help you do good better. Get In Touch. Our offering: travel savings: We save our customers money through our specialist air fares, plus travel intelligence, reporting and insights, comprehensive account management, and partnerships with leading travel service providers. We also provide efficiencies through:
KT insights is a powerful travel intelligence tool, accessible by you at any time. Providing real-time data and analytics, it provides essential reports, empowering you to make decisions on your travel programme. Accessible, intuitive insights e.g. identifying cost and carbon saving opportunities. Best practice and benchmarking.
HOTEL RESERVATION. Key Travel has a wide range of hotels with various payment methods. Add Hotel. Additional information. Please specify your budget, preferred location and if breakfast/car parking is required:
KEY TRAVEL MOBILE APP. The Key Travel App is a simple and convenient way to stay on top of your trips whilst on the move. View all elements of your trip in one place, from itineraries, flight and hotel bookings to rail and car hire. The app will also alert you in real time to any alterations or delays that may impact your journey and provides ...
The University has a contract with Key Travel to offer a one stop shop for all travel including hotel, rail, flights, Group bookings, Visa and overseas car hire. ... The University of Manchester has a Travel Helpdesk team which provides support for enquiries related to Access to Key Travel and Coding issues: [email protected] ...
I can always find suitable options for complex itineraries, share and discuss options with travellers. The academic rates available to Key Travel customers are also very much appreciated. The online helpdesk are very professional and helpful. Date of experience: March 21, 2024. Useful.
Key Travel: Simplifying travel complexity for the humanitarian, faith and education sectors for over 30 years
Find useful information to help you plan your trip in our Travel Toolkit Visa Database Key Travel Mobile App Key Travel Academy Useful Links Download Key Travel app:
Welcome to the new KT Online log-in page. If you are already registered you can use your existing credentials, if not, enter the email address your organisation has provided and follow the prompts. Please enter your work email. Next.
I have been an active Key Travel user for many years and have found the Key Travel online service to be very helpful and reliable. I can always find suitable options for complex itineraries, share and discuss options with travellers. ... The online helpdesk are very professional and helpful. Date of experience: March 21, 2024. Reply from Key ...
Key Travel Help Center Submit help request. Login; Create account. It's free, quick, safe, and spam-free Already have an account? Sign in. Create your account in 1 click. Connect with Facebook We will never post on your behalf. Or. Full name. Email. Create password Password must be at least 8 characters long.
Key Travel Help Center Submit help request. Login; Sign in. Welcome back. Sign in with Facebook. E-mail. Forgot? Password. Sign in. Sign up . # ...
Key Travel exists for people who travel to make a difference in the world. Our customers are humanitarian, faith-based and academic organisations. ... We help our clients design sustainable business travel policies and manage their carbon footprint in line with global best practice. MI allows our customers to understand their carbon usage and ...