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Welcome to P&O Cruises. This website presents a main menu on the left hand side from where you can browse our cruises, and a toolbar menu at the top page with search, live chat, support, and profile settings.
Our Covid-19 Assurance Policy applies to cruises departing on or before 31 March 2023.
The following applies to all applicable cruise departures until further notice and is subject to change based on relevant local health requirements.
Please note that effective for all P&O Cruises departures on or after 29th August 2023, any guest who is unable to board due to testing positive to COVID-19 will be subject to our cancellation & refund policy.
Guests with valid travel insurance should submit a claim with their insurance provider.
Any guest who tests positive to COVID-19 during their cruise and is required to isolate onboard, will be eligible to receive a Future Cruise Credit for the number of days in isolation. Any guest who must isolate during their cruise, will be entitled to a Future Cruise Credit for the days spent in isolation. The Future Cruise Credit will be the value of the cruise fare paid for the number of cruise days missed less government taxes, fees and port expenses, and will be subject to our standard terms and conditions for Future Cruise Credits.
Visit our Healthy Cruising pageand FAQs, for more information.
The line introduces a new, simpler ‘one change’ policy following a review of its temporary covid-19 strategies.
P&O Cruises has announced an updated flexible booking policy after a review of its temporary Covid-19 strategies.
Director of sales Ruth Venn said: “We recognise that guests value peace of mind knowing that they can transfer their bookings if they need to.
“We’re therefore pleased to continue to offer a flexible transfer policy, where guests can transfer their booking free of charge to another booking of equal or higher value, as long as this change is made before the balance due date of the existing booking.
“We believe the new ‘one change’ policy will help to reduce call volumes for agents and provide a simpler, more effective way of managing guest enquiries.”
Guests who make a new select price booking from August 3, 2022 will be able to:
For bookings made prior to August 3, 2022, if customers wish to reschedule their holiday, they can make one further booking transfer up to the date that the balance for their holiday is due.
The new booking must be of equal or higher value and must sail within 12 months of the original departure date, or six months if transferring from an extended voyage.
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Celebrity Cruises welcomes guests to CocoCay
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Barbara Muckermann replaced as Silversea boss
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Cruise Line Name: P&O Cruises
Loyalty Program Name: Peninsular Club
Information About the Program: The club consists of six different levels, known as tiers. Entry into each tier requires a minimum number of nights to have been spent on board a P&O Cruises ship, plus at the highest levels, a degree of recency and frequency of cruising. As the number of nights you spend on board increases, so too does your tier status.
For each night you spend on board a P&O Cruises ship, you’ll be awarded 10 loyalty points applied at the end of your cruise. Once you have earned a minimum of 150 points you will automatically become a member of the P&O Cruises Peninsular Club.
Entry Requirements: One you have earned 150 point you will automatically become a member of the P&O Cruises Peninsular Club.
Program Tiers/Benefits:
Pacific Tier 150-500 points
Atlantic Tier 501-1000 points
Mediterranean 1001-2000 points
Caribbean 2001+ points
Baltic 2501 points plus 80-200 nights spent on board in the 3 years preceding the start of your next cruise
Ligurian 2501 points plus 201 nights or more spent on board in the 3 years preceding the start of your next cruise
HI seems ok, but you don’t even get on the ladder until you have completed 15 days. We are on another loyalty scheme and we get free fresh coffee in a lounge and 4 free drinks of your choice. Which you get every day at our level, which goes up! We are trying P&O for the first time soon. We have taken several cruises on different lines, we hope you have lots to convince as to return. Regards Mel.
All Things Cruise is dedicated to the joy of travel. Specializing in ocean, river, ultra-luxury, small ship and expedition cruises.
P&O Cruises COVID-19 vaccination and testing requirements have finally been dispensed as its vaccination and testing policy is abolished for most cruise holidays – this is the latest update for 2023.
P&O Cruises has slashed its strict COVID-19 vaccination and testing policy making travel for holidaymakers at sea much simpler.
However, the line has said it “highly recommends” all guests are up-to-date with COVID-19 vaccinations and boosters when eligible and where available.
Certain holidays will still require guests to be vaccinated and tested for COVID-19, with these sailings currently confirmed to depart up to July 31, 2023.
So what are P&O Cruises’ COVID-19 vaccination and testing requirements and guidelines for face masks and life onboard right now?
The P&O Cruises COVID-19 vaccination and testing policy has seen vaccine requirements cut. The “majority of holidays” no longer guests to be vaccinated after the policy changed on March 1, 2023, detailed the cruise line.
The exception to this rule is passengers booked on cruise J301 – those travelling on Arcadia’s World Cruise, Classic Southern Hemisphere Journeys or Exotic fly-cruises.
For these sailings, P&O Cruises COVID-19 vaccination and testing requirements need “all guests to be fully vaccinated with an approved COVID-19 vaccine, plus a booster vaccine, if eligible, a minimum of 14 days before travelling”.
Note, if you have had one booster vaccine you are considered fully vaccinated, according to the P&O Cruises COVID-19 vaccination and testing policy.
Proof of your vaccination status will be checked against your photo ID at the terminal/airport before boarding so make sure you have this either in digital or printed format (a screenshot is fine).
It must be an official certificate of vaccine status issued by your local health authority such as NHS England.
To meet these P&O Cruises COVID-19 vaccination and testing requirements, travellers in England can download the NHS app, register with their NHS number and photo ID to access ‘Get your NHS COVID Pass’.
You can download a PDF copy of your vaccine record and/or request to receive an offline copy by email. Do screenshot this in case of any connectivity issues pre-boarding!
P&O Cruises pre-cruise COVID-19 testing is no longer necessary as of March 1 for the majority of cruises.
As above, the exception is holidaymakers booked on cruise J301 who must self-test ahead of travel.
The British brand states: “All guests must take a self-administered COVID-19 lateral flow/ rapid-antigen test (RAT) within 24 hours of embarkation or a PCR test within 48 hours prior to embarkation”
To adhere to these latest P&O Cruises COVID-19 vaccination and testing requirements, passengers on cruise J301 will be required to declare a negative test result and may be asked to show appropriate proof at the terminal.
For lateral flow and rapid-antigen P&O Cruises COVID-19 test results, you will need to present one photo which shows the negative result, a government-issued photo ID (such as a driver’s licence), a clock displaying the time (a watch, mobile phone or wall clock, for example) and the date of testing (this can be written on a piece of paper).
If you have carried out a PCR test, the text message from the laboratory or health authority which confirms the travel COVID-19 PCR test result will suffice.
According to the updated P&O Cruises COVID-19 vaccination and testing requirements, passengers are not required to wear face masks when sailing with P&O Cruises unless they’re in the medical centre.
P&O does recommend mask-wearing however and advises taking one with you when you disembark should they be needed at your destination.
Take stock of your own health. If you’re displaying any COVID-19 symptoms or feel ill in the days head of your cruise holiday, it’s advisable to take a COVID-19 test before travel and only head to the ship if it is negative.
If you’re symptomatic on the day of embarkation, P&O Cruises asks you declare this to terminal or check-in staff.
Check if the destinations you are visiting have any COVID-19-related requirements for entry.
As it stands, most ports do not require COVID-19 entry testing but if needed, a P&O Cruises Covid test will be organised by the line.
Tests will be available to purchase onboard your ship for £18 per antigen test per person and £25 per PCR test per person.
To meet P&O Cruises COVID-19 vaccination and testing requirements, ensure you have comprehensive cruise-specific travel insurance. Your policy must include medical cover of £2m minimum and cover for emergency evacuations and medical expenses related to COVID-19.
The insurance must also include full cover for any and all pre-existing medical conditions worldwide, or as a minimum, in the countries you’re due to visit.
Muster drills are no longer carried out in person, instead, you will be directed to your muster station so you can familiarise yourself then a safety video will be shown on your in-cabin TV.
Secondly, the Loyalty hospitality lounge won’t be open at the terminal as P&O Cruises wants guests to go through as efficiently as possible.
The children’s club is back to normal but guests are asked to register their children in advance which can be completed through their online account.
Duration: 14 nights
Where: Barbados | Curacao | Bonaire | Kingstown, St.Vincent | Grenada | St Lucia | St Kitts | Antigua | St Maarten | Barbados
Ship: Britannia
MSC World America – the new upcoming ship from cruise line MSC Cruises – will debut the only over-water swing ride at sea, Cliffhanger.
Holland America Line, famous for its Alaska cruises, has announced its collaboration with Audible.
Disney Cruise Line has revealed a thrilling insight into new cruise ship Disney Destiny, due to set sail next year, as a major event was celebrated.
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We’ll be honest with you, booking a cruise holiday isn’t always straightforward. Once you’ve found your perfect itinerary and navigated the cruise jargon you may well have to decide on a fare type. With P&O Cruises you may have up to three different fare types to choose from, but what exactly are they? The fares are basically promotions which come with their own benefits and restrictions depending on which one you choose.
No matter which fare you decide on you’ll be sure to receive the same excellent service on board, there are no first and second class passengers on these ships. You’ll also have all your meals, whether in the main restaurant or at the buffet, included, as well as onboard entertainment, kids clubs, access to facilities such as swimming pools and gyms, and flights and transfers on P&O fly-cruise packages.
We’ve put together a handy table below which should allow you to compare exactly what is included with each price type.
The Select Price may be the most expensive option, however, it will also give you the most amount of flexibility and more choice. Not only will you be able to choose your exact cabin number, you’ll also have first priority on your dining options. You can find out more about dining onboard P&O cruises here. Another small touch is complimentary shuttle busses in ports where they are provided by P&O Cruises. Depending on when you book and the duration of your cruise, you’ll often benefit from a choice of on-board spending money, or car parking or coach travel on sailings from Southampton.
If you’re willing to compromise on some of the benefits of the Select Price , you may well find that an Early Saver is the best value option for you. You won’t be able to choose your cabin and you’ll only be able to give your dining time preference at a later date, however, you’ll still have the flexibility to change your booking, plus you’ll be saving some money compared to the Select Price .
Meanwhile, if you’re on the lookout for a bit of a bargain you’ll need to wait for a Saver Fare , this is a last-minute special offer only available on selected cruises much closer to departure. You won’t be able to choose your cabin as it will be assigned to you a couple of weeks before departure, and you won’t be able to choose your dining time. Like many last-minute offers, once you’ve booked it’s non-refundable.
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I should like to be sent details of any cruises costing up to £1,999 and 1)sailing from Southampton to one of the following places:-
Iceland Alaska Montreal or to see Northern Lights
Of course Anna, we’ll have a look at some options for you and send them across shortly.
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Cruise review – sun princess, introducing norwegian aqua, msc cruises experiences explained, quick links.
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Welcome to the P&O cruise experience - where quality and value abide in perfect harmony.
P&O Cruises offer a distinctive style that appeals to both new and veteran travellers alike, with trademark sailings providing opportunities for the whole family to enjoy.
Cruises for those seeking an adult-only vibe are available, while those who prefer smaller ships can choose from more modest vessels.
P&O Cruises showcase the perfect blend of homely values, classic styles and ocean-going adventure. Catering to a predominantly British clientele, there’s an abundance of different experiences to plump for.
Ships epitomise understated luxury in terms of their décor - with standout elements, like a three-tiered atrium (Britannia) or a spectacular glass dome roof (Iona), ensuring stately elegance for those aboard.
P&O claims to understand modern cosmopolitan British tastes, with different restaurants and bars to cater for any appetite. From the finest Indian dining amid eateries by famed Marco Pierre White, to sophisticated bars with specially-selected wines by award-winning TV presenter Olly Smith, P&O Cruises has the lot.
Then there’s the entertainment. West End-style shows and on-stage comedians front an array of splendid itineraries. Check out the P&O Cruises website for a full rundown of what each voyage has in store.
Many of the restaurants and facilities come included in the fare so guests don’t have to splash out extra (unless they wish). The cruise line stopped billing mandatory gratuities a few years ago, pushing P&O’s value for money into the stratosphere (although shore excursions and drinks packages remain extras).
A P&O Cruise packs in much more than your usual holiday. There's a huge amount to do, from relaxing in the sauna to enjoying a round of mini golf. As the brochures state: 'Holidays just went up a level'.
While P&O focus on family values, they also cater for adult-only cruises. The cruise line’s adults-only ships include Arcadia, Oriana and Aurora, which found new life when redesigned as a child-free ship. Those who may remember the kid's clubs and teen areas will now find them replaced by 28 swish new cabins.
These three adult-only ships are geared towards an older British passenger, who enjoy a classic style of cruising. The line’s remaining family-friendly vessels cater to passengers of all ages, with fun-filled activities during the day, from cookery clubs to trivia quizzes, while at night there’s theatre shows and late-night dancing.
While P&O operate with an ultra-modern fleet, passengers should expect more traditional entertainment onboard P&O ships, like shuffleboard, dance classes and karaoke nights as opposed to giant roller coasters and waterparks.
Tipping isn’t required when onboard a P&O cruise ship, so you can kick back knowing that excellent service and good times are all part and parcel of the experience.
You can also rest easy when it comes to the environment, as P&O firmly support the adaptation of alternative fuels. The company are also testing new technologies as they become available, and partnering with organisations to support global decarbonisation efforts
Anyone can travel with P&O Cruises. Solo cruiser? Your own cabin, a variety of activities and experiences and countless opportunities to meet other guests await!
Cruising with the family? P&O has got you covered. If you can tear your youngsters away from the clubs, there’s a wide range of activities and entertainment to enjoy all together.
Prefer a holiday without the kids? There's a wide-range of options for adult-only cruising available, too.
If you are new to cruise and not been on a cruise holiday before, P&O is a great place to start. Multiple destinations, amazing food, excellent service, and cocktails by the pool – plus, all the benefits that come with a luxury cruise ship. Get in!
P&O Cruises sail all over the world. From the warmth-fuelled excitement of Caribbean paradise to destinations guaranteed to broaden your horizons, you can expect itineraries packed with interesting places and cultural cities.
These include Asia, Australia, New Zealand, South Pacific, the Baltics, Canada and New England.
Not enough for you? P&O also cruise to the Canary Islands, the Caribbean, across the Indian Ocean, the Mediterranean, Northern Europe, Middle East, Africa, Britain and Ireland, Central and South America. Not to mention world voyages that take in a bit of everything.
The best bit? You can enjoy all these destinations in first-class comfort. What's not to like?
At P&O Cruises a whole world of dining is included in the price of your holiday and the brand takes its food seriously, having partnered with notable celebrity chefs - including the likes of Marco Pierre-White and pâtissier Eric Lanlard - to deliver exceptional cuisine on board.
From sandwiches and light snacks of the onboard 'Grab-&-Go' to American-influenced speciality dishes of the Beach House and Breakfasts, lunches and 5-course dinners in the Main Restaurant, you certainly won't go hungry.
You can also bite into a juicy burger at the Poolside Grill, made to a special recipe, or a sumptuous handmade pizza at the adjoining Poolside Pizzeria. Buffets are also available at almost any time
There's a healthy dollop of inclusions to look forward to when booking a P&O Cruise holiday. Besides your inclusive meals and daily cabin steward service, there's also a diverse range of entertainment - from special events and cinema showings to live entertainment and comedians - amid sports activities and silent discos, quizzes, talks and library events.
Children's clubs, meet-and-greets with Wallace & Gromit or Shaun the Sheep, and the unique Altitude activity zone are also part of the package.
If you book the right deal, flights, airport transfers and shuttle buses are also included in the price.
Drinks packages are worth looking at to ensure you don't end up with extra charges.
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Updated: Oct 22, 2023
Although we prefer the convenience of sailing from Southampton, when you only have a week off work and want some sunshine the fly cruise is the way to go. We've been on three fly cruises with P&O and they are a great way to start enjoying ports and sunshine straight away.
P&O have been operating fly cruises for a long time now, and have a very slick operation in place. They began with cruises in the Caribbean but over the last 10 years P&O have also been operating fly cruises in the Mediterranean and around the Canary Islands. Due to restrictions on when we can travel, we haven't been lucky enough to try out a Caribbean cruise yet, but we have experienced cruises from Malta, Tenerife and Venice.
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What's so special about a P&O fly cruise?
The reason these cruises with P&O are so popular, and why we love them, is because P&O look after everything for you. Instead of booking a cruise and then flights separately, it's all included in the price you pay. This means you'll also have a transfer to the ship and P&O will look after your luggage. We've also been lucky enough to get flights from Birmingham Airport for all of our cruises, although if you don't book early some regional flights may sell out.
P&O charter flights for their fly cruises and most of the time you'll end up on one of these. This means that your flight will be full of passengers heading to the cruise and it makes it feel like your holiday has started the moment you check in!
How does it work?
When you book the cruise, either through your preferred agent or directly through P&O, you'll do everything as normal but you'll also have the option to choose a regional flight rather than the default Gatwick flight. There's usually a small additional charge for regional flights depending on the airport. Your flight information will then be made available to you on your cruise personaliser closer to the time of sailing. You'll also be given the opportunity to prebook flight seats should you need to. We haven't done this on any of our fly cruises and we have always been seated together. If it is important to you to be sat together it might be worth prebooking. On our flight in February 2023, we were seated next to someone who's partner was seated at the opposite end of the plane.
When you arrive at the airport on your departure date you'll be greeted by P&O staff who will explain the process. They'll be wearing P&O lanyards and will be easily identifiable. If your flight is a charter flight, which most are, you won't be able to check in online and some flight information services wont show your flight which can be a bit unnerving. It also feels a little bit weird not having any check in paperwork, but the staff at the desk will get you sorted and will give you a paper boarding pass ready for your flight. This is also where the magic happens. For most P&O fly cruises, you'll check your luggage in at the airport and the next time you'll see it will be when it arrives at your cabin onboard the ship.
We did have an exception to this in Tenerife where we had to collect our own case from the luggage carousel and bring it to the coach. However, we didn't have to worry about taking it from the coach to the ship. On some Caribbean fly cruises, you'll be picked up in a coach directly from the plane and taken straight to the ship, no need to go through the airport at all!
What about the journey home?
Coming home is just as simple, you'll receive a pack in your room towards the latter end of your cruise with all of the information for your journey home. P&O take care of check in for you, so in your pack you'll find your boarding passes, luggage labels, instructions, and usually a sheet explaining departure times for each flight.
Just like you would on a normal cruise, you'll get your case ready and leave it outside your room the night before departure. You'll meet it again once you've arrived at your home airport, so its ideal for those with limited mobility or if you struggle to carry your case. Again if you're on a chartered flight, you'll be travelling with fellow cruisers, so the chances are you'll be able to swap some stories on the way home!
If your flight is a bit later on departure day, you'll be able to stay on board until it's time to head to the airport. P&O also arrange some excursions that pick you up from the ship and then drop you off at the airport allowing you to make the most of your final day. The main benefit you get from the fly cruise here is that if your flight is delayed, as long as the ship has notice, you get to stay onboard and don't have to wait for hours in the aiport.
What could be better?
P&O are experts at the fly cruise, they've been doing it for a long time, so have really perfected it. The operation is slick and well organised and it makes the start of your holiday fuss free. We didn't experience any issues at all on our most recent fly cruise, but there are some aspects that could probably be improved.
The communication at times is a little bit patchy, and had we not done a fly cruise before we would have been a bit nervous turning up to the airport with no paperwork. Seating on the flight was also hit or miss. As mentioned we've always been lucky, but we have spoken to other guests who seemed to have been intentionally separated. They had arrived before check in opened (and before us!) and were still seated apart on the flight.
One thing that was totally our fault, was that we forgot about the airport liquid rule and how this would impact on our last morning. All of our toiletries were full sized so they couldn't be packed in hand luggage, which meant we would either be left with nothing for the final morning or they would need to be left behind. It looks like airports will be changing liquid rules very soon, so this won't be an issue for much longer, but until then don't forget to pack some miniatures to use on your departure day.
The major difference with a fly cruise is that you'll need to be careful with your luggage allowance. We're so used to taking as much as we like on a Southampton round trip that we struggled with having a set limit. We had the scales out and some items needed to be removed the night before we flew. We are looking forward to not having to worry about this before our next cruise and being able to pack extra items just incase they are needed!
P&O Cruises Azura - The Bars
P&O Cruises - Dress Code Guide
We take miniature tubes of toothpaste for last night and morning. Pour mouthwash into a glass to use. Deodorant is almost empty after 2 weeks so throw it away after using it on the last day. And use the ships shower gel and shampoo. Problem solved.
We had just completely forgotten about the liquid rules, but we’ll be more prepared next time!
P&O Cruises provides a variety of different dining options. Choose from formal dining rooms, restaurants created by renowned chefs, grill restaurants, food courts, tapas bars, pizzerias, and more. Club Dining and Select Dining are available on all seven ships. Club Dining refers to the traditional 5-course dinner with assigned seating at the same table and same time every night, determined at the time of booking. Select Dining allows passengers to dine at an alternative restaurant with flexible hours. Please note that a cover charge applies for Select Dining. Finally, Freedom Dining is available on the Arcadia, Aurora, Azura, Britannia, Ventura, and Oceana, allowing guests to dine any time and with anyone at select restaurants. Main Dining Room Policies : P&O Cruises guests are assigned to one of two seatings in the main dining room for their evening meal, early or late. The early and late seating times can vary by ship or itinerary, but are usually at around 6:30 p.m. and 8:30 p.m., respectively. Dress Code: There are two dress codes onboard – evening casual and black tie. Stylish resort or leisurewear is ideal for Evening Casual nights, for example casual separates or dresses for ladies and open-neck polo shirts and casual trousers (not shorts) for men. Smart dark denim is also fine. On black Tie nights, ladies wear glamorous evening wear including cocktail dresses, ball gowns or even smart trouser suits. For men, dinner jackets or tuxedos are the norm, but a dark lounge or business suit and tie can be worn as an alternative. You can also wear formal national dress and military uniform. Shorts, t-shirts and swimwear are never permitted in the main dining room. Beverage Policy: All beverages except tea, coffee and water are at an additional cost. Juice is included with breakfast. Special Requests: P&O Cruises will make every effort to accommodate special dietary requirements and special meals can be requested at the time of booking. P&O Cruises can provide diabetic, fat-free, vegetarian, gluten-free and kosher meals. Kosher meals are ordered from an external food supplier, so it's recommended to request these as soon as possible, and no later than 75 days prior to sailing. All dining rooms onboard P&O Cruises ships are smoke-free.
Arcadia Arvia Aurora Azura Britannia Iona Ventura
By sandancer , March 14 in P&O Cruises ( UK )
Just been told by the future cruise desk on Iona that if you are bringing a wheelchair with you, you can only book an adapted cabin in future. I explained that we have a further 3 cruises booked and her response was to tell us to contact our TA as we would be refused boarding. Apparently it’s now Maritime Law and comes into force this April. We are stunned to say the least. Anyone else heard anything about this.?
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If true (let’s hope that the lady on Iona has misunderstood), this would be extremely bad news on several fronts. People like yourselves, who can presumably use a standard cabin and fold the wheelchair inside the cabin when not needed, would suddenly find your choice of cabins reduced by about 95%, and those of us who can only cruise in an adapted cabin due to full time wheelchair use or the need to store a scooter inside will suddenly have a load more ‘competition’ to secure the relatively few adapted cabins.
Two of the four P&O cruises that we’ve been on over the last year were booked after balance due date at considerable savings and a policy change such as this would make that nigh on impossible. Let’s hope that this isn’t true. In our case, if we can’t get an adapted cabin we simply cannot cruise.
4 minutes ago, Selbourne said: If true (let’s hope that the lady on Iona has misunderstood), this would be extremely bad news on several fronts. People like yourselves, who can presumably use a standard cabin and fold the wheelchair inside the cabin when not needed, would suddenly find your choice of cabins reduced by about 95%, and those of us who can only cruise in an adapted cabin due to full time wheelchair use or the need to store a scooter inside will suddenly have a load more ‘competition’ to secure the relatively few adapted cabins. Two of the four P&O cruises that we’ve been on over the last year were booked after balance due date at considerable savings and a policy change such as this would make that nigh on impossible. Let’s hope that this isn’t true. In our case, if we can’t get an adapted cabin we simply cannot cruise.
I would hope this is a misunderstanding on behalf of the Iona staff. If it were true then there would have been far more publicity about it. Wouldn’t there. ????
32 minutes ago, sandancer said: Just been told by the future cruise desk on Iona that if you are bringing a wheelchair with you, you can only book an adapted cabin in future. I explained that we have a further 3 cruises booked and her response was to tell us to contact our TA as we would be refused boarding. Apparently it’s now Maritime Law and comes into force this April. We are stunned to say the least. Anyone else heard anything about this.?
Hi from north of the river, this is what the P&O website says and it looks new.
Any guest who is a full-time wheelchair or mobility scooter user or requires the use of their device inside their cabin, must be booked into an accessible cabin, selected Suites or Mini-suites that provide the space and features required to suit guest’s needs. If you tell us (on your on-board needs questionnaire ) that you will be bringing mobility equipment and the cabin you have chosen is not a fully accessible cabin or selected Suite or Mini-suite, there may be insufficient room to manoeuvre your mobility aid. Therefore, we may need to contact you to discuss other cabin options.
This is defiantly a change and refers to those who need to move around the cabin using their chair. Perhaps this is what the sales person has seen and has got it wrong?? However if you need the chair in the cabin you would need an adapted cabin anyway.
Exactly my thoughts. I asked her why this has never been brought up before as we have completed assistance forms for all 3 cruises. I thought maybe it only applied to motorised wheelchairs but my husband was sitting right in front of her in his folding wheelchair. We told her that he can move around the cabin without the chair. The chair or rollator (we bring both) are essential for moving around the ship.
22 minutes ago, daiB said: I would hope this is a misunderstanding on behalf of the Iona staff. If it were true then there would have been far more publicity about it. Wouldn’t there. ????
Yes, I would think so too, especially given how far out cruises are sold and if the change is effective from April.
The extract you have posted makes it clear that the need for an accessible cabin would only apply to a manual wheelchair user if they need to use it to move around within the cabin. If this is not the case (which I believe may be @sandancer situation) then an accessible cabin is not required. That would not be a policy change as far as I know.
Might be worth a repeat visit to the future cruise desk with the extract from the website, stressing that the wheelchair is not needed within the cabin.
Our very efficient travel agent has replied and is sure the agent is incorrect. Not going to bother now with another new booking. As long as we are able to carry on with our existing bookings we will be satisfied. We will want something in
writing from P&O confirming that we will not be refused boarding. The agent swears this is not an action taken by P&O but a new maritime law.
hi yes I agree with the other posters on here accessible cabins are for those who need a wheelchair to move around the cabin. I have just re-booked this week for 2025 after our Iona cruise has been cancelled due a refit. I told the P&0 lady we are bringing a wheel chair for my wife and she asked if we need an accessible cabin I said no a standard cabin would be fine. she ask all the questions does your wheelchair fold up Yes. does she need it to move around the the cabin so I said no she only needs it to walk longer distances. so Ok then we can book a standard cabin. no mention of any new laws.
If it is only a folding wheelchair then you should be fine. If, like us you also have a rollator which is the same size as the wheelchair then a de luxe cabin is the least size we can manage comfortably. We were refused by the P&O agent to book anything other than an adapted cabin. Perhaps some training is in order.
16 minutes ago, solentsam said: hi yes I agree with the other posters on here accessible cabins are for those who need a wheelchair to move around the cabin. I have just re-booked this week for 2025 after our Iona cruise has been cancelled due a refit. I told the P&0 lady we are bringing a wheel chair for my wife and she asked if we need an accessible cabin I said no a standard cabin would be fine. she ask all the questions does your wheelchair fold up Yes. does she need it to move around the the cabin so I said no she only needs it to walk longer distances. so Ok then we can book a standard cabin. no mention of any new laws.
That sound exactly right the Iona lady needs retraining.
Just a quick add to the conversation with P&O she did say I need to check if a evacuation chair is available because will need one she checked then said thats OK for us. so that may be the change in the laws that only a certain number are available for each ship.
1 hour ago, daiB said: Hi from north of the river, this is what the P&O website says and it looks new. Any guest who is a full-time wheelchair or mobility scooter user or requires the use of their device inside their cabin, must be booked into an accessible cabin, selected Suites or Mini-suites that provide the space and features required to suit guest’s needs. If you tell us (on your on-board needs questionnaire ) that you will be bringing mobility equipment and the cabin you have chosen is not a fully accessible cabin or selected Suite or Mini-suite, there may be insufficient room to manoeuvre your mobility aid. Therefore, we may need to contact you to discuss other cabin options. This is defiantly a change and refers to those who need to move around the cabin using their chair. Perhaps this is what the sales person has seen and has got it wrong?? However if you need the chair in the cabin you would need an adapted cabin anyway. Dai
To the best of my recollection, this statement, or a version of it, was first published in 2022, after Iona had been sailing for about a year, and they discovered that the accessible inside cabins were not suitable for all wheelchair and scooter users; thus they reclassified them, and the same cabins on the yet to sail Arvia, as partially accessible. Around the same time were were contacted directly by P&O to tell us that the inside cabin we had booked on Arvia for January 2023 would not be suitable for our lass's power chair; we were given the opportunity to cancel or pay a lot more for a bigger cabin. Undeterred, I requested the specifications of the cabin, with the most relevant measurements being those of the entrance, the bathroom, and between the bed and the walls or fixed furniture.
I take issue with P&O still stating carte blanche that the partially accessible cabins are only suitable for manual mobility equipment, without clarifying that, under certain circumstances, they are fine for power chairs and some small mobility scooters. Each time we have booked such a cabin we go through the same rigmarole of receiving an email to say it's not suitable for us, and giving us the option to book another cabin, and me emailing them back to say, "oh yes it is".
To reassure those who are considering booking a partially accessible cabin on Iona or Arvia, and have a power chair or small scooter, and can offer this information...
The mains doors and bathroom doors are exactly the same size as with fully accessible cabins.
The bathrooms are exactly the same size and of the same layout as those in fully accessible cabins.
Our lass's power chair is 62cm wide and, with the footrest down, is 82cm long. Providing we have the bed in a queen configuration, she has no problem whatsoever moving it around the cabin, or, with forward and backward movements only, between either side of the bed and the walls.
24 minutes ago, sandancer said: If it is only a folding wheelchair then you should be fine. If, like us you also have a rollator which is the same size as the wheelchair then a de luxe cabin is the least size we can manage comfortably. We were refused by the P&O agent to book anything other than an adapted cabin. Perhaps some training is in order.
As per my last post, and photos I have previously published, you could probably get away with a partially accessible cabin, providing the rollator isn't really wide.
Yes, the agent you spoke to misadvised you.
9 minutes ago, solentsam said: Just a quick add to the conversation with P&O she did say I need to check if a evacuation chair is available because will need one she checked then said thats OK for us. so that may be the change in the laws that only a certain number are available for each ship.
That shouldn't come in to it. Many users of partially accessible cabins may be able to get around them okay, but may not be able to use stairs at all. Therefore, at least one evacuation chair should be assigned to a group of cabins that will also include partially accessible ones. So, the agent you had dealings with was also probably insufficiently trained.
10 minutes ago, TigerB said: That shouldn't come in to it. Many users of partially accessible cabins may be able to get around them okay, but may not be able to use stairs at all. Therefore, at least one evacuation chair should be assigned to a group of cabins that will also include partially accessible ones. So, the agent you had dealings with was also probably insufficiently trained.
The original poster was talking about standard cabins, so was I. so i agree with you but what about all the standard cabin users who may use a wheelchair and not handle stairs?
14 minutes ago, solentsam said: The original poster was talking about standard cabins, so was I. so i agree with you but what about all the standard cabin users who may use a wheelchair and not handle stairs?
Sorry, I misunderstood.
I'm not sure. I would hazard a guess that the evacuation chairs would be located near to blocks of accessible cabins, but I can't see any reason why, when required, they cannot be moved to anywhere on the ship; they do have wheels on them.
It would be unfair if anyone was told they could not have a specific cabin because an evacuation chair may not be available.
12 minutes ago, TigerB said: Sorry, I misunderstood. I'm not sure. I would hazard a guess that the evacuation chairs would be located near to blocks of accessible cabins, but I can't see any reason why, when required, they cannot be moved to anywhere on the ship; they do have wheels on them. It would be unfair if anyone was told they could not have a specific cabin because an evacuation chair may not be availab
I think the same as you, but what if new rules "heath and safety" say you can have only so many on each deck to use them. I dont know just putting it out there.
18 minutes ago, TigerB said: Sorry, I misunderstood. I'm not sure. I would hazard a guess that the evacuation chairs would be located near to blocks of accessible cabins, but I can't see any reason why, when required, they cannot be moved to anywhere on the ship; they do have wheels on them. It would be unfair if anyone was told they could not have a specific cabin because an evacuation chair may not be available.
When booking our last few P&O cruises my TA specifically asked if we had any disabilities.
On Iona in November and January I came across a few wheelchairs left outside cabins on a regular basis.
We took Pauline's late mam with us on 6 cruises with her wheelchair and can empathise with those in wheelchairs.
We had 1 accessible cabin and 1 Grand Suite on Royal Caribbean and had 4 superior deluxe cabins on P&O when we took her late mam.
One of our church congregation is considering getting a scooter for her husband and was asking Pauline about P&O rules about them last Sunday.
I haven't seen or heard anything about this. Mum has a manual folding wheelchair and we are due to sail on Arvia on Easter Sunday, 31st March.
We booked our first P&O cruise a few months ago and my husband has mobility issues. Not yet in a wheelchair of his own but he does use 2 sticks and uses a wheelchair at the airport and cruise terminal as he can’t walk very far. Anyway, when we were booking we were asked specifically if he would need evacuation assistance - I replied he would. I was told that the ship could only accept a finite number of passengers who would require assistance on board. This makes sense as they have a limited number of evac chairs and staff to assist. There’s maybe a bit of confusion about this rule? Or it’s maybe been interpreted into require-evacuation-assistance = adapted room.
3 hours ago, sandancer said: We were refused by the P&O agent to book anything other than an adapted cabin. Perhaps some training is in order.
I think it would be worth going back to the agent and letting them know that they are giving out incorrect information. They are going to be placing people who don’t have a genuine need for an adapted cabin into one. As well as depriving those with a genuine need for one, P&O conditions make it clear that somebody who books an adapted cabin but doesn’t have a genuine need for one risks their booking being cancelled!
Talk on a faceache page was that its because of wheelchairs left outside in corridors as there is little room in standard cabins to house said wheelchair. The parked wheelchairs in the corridor then becomes a hazard in an emergency as its partially blocking an escape route.
Dunno how true that is but sounds plausible.
1 hour ago, Harryjacobs said: Talk on a faceache page was that its because of wheelchairs left outside in corridors as there is little room in standard cabins to house said wheelchair. The parked wheelchairs in the corridor then becomes a hazard in an emergency as its partially blocking an escape route. Dunno how true that is but sounds plausible.
It’s certainly true that it is not permitted to leave wheelchairs or buggies outside cabins, for the reason that you state. This is why scooter users have to book an accessible cabin (or larger cabin that can accommodate them) even if their disability doesn’t really warrant one. However, having used normal cabins back when my wife was a part time wheelchair user, it is possible to stow them inside the cabin, albeit a squeeze. I’m sure that the lady on Iona was misinformed, at least I sincerely hope that she is because accessible cabins really should be held for those with a genuine need for one.
19 hours ago, sandancer said: Just been told by the future cruise desk on Iona that if you are bringing a wheelchair with you, you can only book an adapted cabin in future.
18 hours ago, daiB said: Hi from north of the river, this is what the P&O website says and it looks new. Any guest who is a full-time wheelchair or mobility scooter user or requires the use of their device inside their cabin, must be booked into an accessible cabin, selected Suites or Mini-suites that provide the space and features required to suit guest’s needs.
I suppose it depends on the definition of a "full-time wheelchair user" (the use in the cabin is an 'or' statement not an 'and' statement).
Do many people take a wheelchair onboard and only occasionally use it?
33 minutes ago, 9265359 said: I suppose it depends on the definition of a "full-time wheelchair user" (the use in the cabin is an 'or' statement not an 'and' statement). Do many people take a wheelchair onboard and only occasionally use it?
Some people do have health issues that necessitate using their wheelchairs on someday but not others depending how they feel. I worked with a man who had MS and some days he could manage with a walking stick or crutches but other days he used a wheelchair, as the disease progressed he had to use the wheelchair more frequently.
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The company has decided to change its rosters to comply with new rules, which were enacted in France last month, ITV News Economic and Business Editor Joel Hills reports
P&O Ferries will no longer require its crew to work for up to four months without a day off - a practice which has been criticised as "immoral" and "dangerous" .
The company has decided to change its rosters to comply with new rules, which were enacted in France last month to improve working conditions for seafarers.
A letter, circulated on Friday, informed crew that by law they can no longer work for more than fourteen consecutive days, followed by an equivalent rest period ashore.
The letter says "the new regulation comes into force in June 2024" and that there would be "serious consequences" for violation.
Two years ago, P&O caused outrage on both sides of the Channel by sacking 786 crew and replacing them with agency workers.
Last month, ITV News and the Guardian reported that P&O was still paying some of its agency crew average hourly rates of £4.87 - even lower than the £5.15 an hour P&O told a parliamentary select committee was its lowest pay rate in March 2022 .
The new law also compels ferry operators between the UK and France to pay their crew at least the French minimum wage of £9.96 an hour.
The letter, which was sent by Philcrew - the agency which supplies workers to P&O - does not reveal if rates of pay will also change in June.
P&O has signed a voluntary commitment to pay seafarers at least the minimum wage at some point in the future.
ITV News and the Guardian have seen payslips and contracts which show that, until recently, some crew onboard P&O's ferries have been working 12-hour shifts, seven days a week for up to 17 weeks at a time.
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The letter warns the new "2 weeks on and 2 weeks off" timetable may create "difficulties", in particular for crew members "from Asia and those required to undertake extensive travel periods", but does not elaborate.
P&O currently hires its crew from a variety of countries in Asia, including India, the Philippines, Indonesia, Mauritius and Malaysia.
Earlier this year, crew members who spoke to ITV News and the Guardian expressed concern that a change in the law could prompt P&O to either terminate or not renew their contracts.
Labour's shadow transport minister welcomed the changes, but was critical of the company's behaviour.
Louise Haigh MP said: "P&O Ferries have refused to do the right thing from the beginning of this scandal, and they've only been dragged [to this point] under the threat of criminal sanctions and hefty fines by the French government."
P&O Ferries declined to comment or answer questions about the changes it has planned. The company has stated previously that it always complies with national and international laws and that its crews are well-rested.
Until now, P&O has exploited a legal loophole which exempts the payment of the national minimum wage to seafarers who are employed by an overseas agency and work on foreign-registered ships in international waters.
In the UK, legislation to remove this exemption is expected to take effect in the summer.
Analysis by Brittany Ferries, which has not adopted P&O's low-cost business model, shows that any ferries company which fails to comply with the new law on both sides of the Channel faces a fine of £76,000 a day.
The boss of P&O has been called to give evidence to MPs examining working conditions in Britain.
Peter Hebblethwaite is expected to be questioned by the business and trade committee on Tuesday May 7.
He will appear on a panel of executives from companies that have been "named and shamed" for paying less than the UK minimum wage.
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Rivals had feared P&O could challenge legislation closing loopholes that allowed low wages
P&O Ferries seafarers have been told they will benefit from new French legislation that could double their pay, in what appears to be a significant U-turn by the controversial ferry operator.
The move comes more than two years after P&O enraged the UK and French governments by sacking 786 workers and then taking advantage of a legal loophole to hire replacements on pay rates of below the minimum wage.
The company claimed it had been forced into the dismissals in order to stay in business, with the P&O chief executive, Peter Hebblethwaite, telling a UK joint transport and business select committee at the time: “The business was not viable. This is the only way for us to save this business.”
London and Paris responded to the sackings by announcing new legislation, with France implementing fresh regulations last month requiring ferry operators to pay their crew at least £9.95 an hour and limiting seafarers’ time onboard ships to two weeks.
The French rules will come into effect after a three-month implementation period, while a similar UK law – requiring ferry operators to pay the UK minimum wage of £11.44 an hour – is expected to come into force this summer.
Rival cross-Channel operators had feared P&O could launch legal challenges to the legislation.
However, a letter sent to workers employed by P&O’s Maltese employment agency Philcrew Management last week, seen by the Guardian and ITV News, states: “The French Republic has recently adopted new regulation that applies to passenger ships operating between France and the UK, including therefore the vessels in our fleet crossing the Channel.
“Under such new regulation, the maximum duration of the embarkation is up to 14 days and [an equivalent] minimum rest period ashore … Serious consequences [for ferry operators] are provided for violating such new provisions.”
Last month the Guardian and ITV reported that P&O agency cross-Channel workers were in some cases making about £4.87 an hour – even lower than the £5.15 an hour the company had suggested was its lowest rate. Meanwhile, P&O crew members said they worked 12-hour shifts, seven days a week, for up to 17 weeks at a time . The workers said they had to remain on the ship until their contract ended.
The low rates being paid to P&O workers were achieved lawfully, with the company taking advantage of loopholes that exempted paying the minimum wage to maritime workers employed by an overseas agency and working on foreign-registered ships in international waters.
Louise Haigh, the shadow transport secretary, said: “P&O Ferries has refused to do the right thing from the beginning of this scandal, and they’ve only been dragged under the threat of criminal sanctions and hefty fines by the French government.
“They will never do the right thing until legislation is in place to protect seafarers’ rights, and that’s why it’s so important that the UK government put in place a binding seafarers charter. Otherwise, businesses that can profit from this business model will continue to undercut workers’ rights and legislation.”
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P&O Ferries did not respond to Haigh’s comments or answer questions about its apparent U-turn and how much the changes would add to the company’s costs.
A spokesperson for P&O has previously said its crew is well rested, that the company pays its cross-Channel crew members at least £5.20 an hour and that it pays “at least the minimum wage required by national and international law”.
It has stated: “We provide an industry-leading support package and work hard to ensure their welfare, wellbeing and mental health are properly cared for.”
Philcrew Management did not respond to requests for comment.
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Unfortunately, due to changing national and international rules we are unable to provide confirmation of our future cruise COVID-19 vaccination requirements. Please ensure that you follow any guidance provided to you by P&O Cruises with regards to the most up-to-date vaccination requirements prior to embarking on your cruise. We would strongly ...
P&O Cruises today (August 12, 2022) announced updated Covid-19 protocols and guidelines, with adjusted pre-travel testing requirements. From Tuesday September 6, 2022 self-testing prior to travel will change from "mandatory" to "highly recommended" for vaccinated guests on the vast majority of holidays. Only guests sailing on longer ...
All guests will require a negative COVID-19 test at the cruise terminal - provided free of charge. P&O stipulates: "If you're travelling with children aged between five and 17 years old who aren't vaccinated, they will need to take a PCR test within 120 hours prior to travelling to the terminal (again, this will be complimentary).
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We've seen polo shirts worn onboard too without any objections. There are some rules around denim. P&O will only allow dark denim, and nothing that's ripped. This rule is rarely enforced, but you never know when someone might decide to! Black Tie. This is the dress code that applies to P&O's Celebration night.
P&O Cruises offers an exciting and unforgettable experience for 18-year-olds looking to embark on a cruise without their parents. According to P&O Cruises' age policy, guests aged 18 and above are considered adults and can travel independently, without the need for parental supervision.
Prior to Boarding. Please note that effective for all P&O Cruises departures on or after 29th August 2023, any guest who is unable to board due to testing positive to COVID-19 will be subject to our cancellation & refund policy. Guests with valid travel insurance should submit a claim with their insurance provider.
Bringing alcohol onboard at embarkation: Each passenger, aged 18 or older (21 in the US), is allowed to bring one litre of wine, Champagne, beer, spirits or liqueur onboard. Additional alcohol ...
By Cruise Adviser Last updated Sep 30, 2022. P&O Cruises has announced an updated flexible booking policy after a review of its temporary Covid-19 strategies. Director of sales Ruth Venn said: "We recognise that guests value peace of mind knowing that they can transfer their bookings if they need to. "We're therefore pleased to continue ...
Cruise Line Name: P&O Cruises Loyalty Program Name: Peninsular Club Information About the Program: The club consists of six different levels, known as tiers. Entry into each tier requires a minimum number of nights to have been spent on board a P&O Cruises ship, plus at the highest levels, a degree of recency and frequency of cruising. As the number of nights you spend on board increases, so ...
P&O Cruises face mask policy. According to the updated P&O Cruises COVID-19 vaccination and testing requirements, passengers are not required to wear face masks when sailing with P&O Cruises unless they're in the medical centre. P&O does recommend mask-wearing however and advises taking one with you when you disembark should they be needed at ...
P&O Cruise Fares Explained. Cruise Lines, New to cruise. Wednesday, June 16, 2021. We'll be honest with you, booking a cruise holiday isn't always straightforward. Once you've found your perfect itinerary and navigated the cruise jargon you may well have to decide on a fare type. With P&O Cruises you may have up to three different fare ...
Destinations. P&O Cruises sail all over the world. From the warmth-fuelled excitement of Caribbean paradise to destinations guaranteed to broaden your horizons, you can expect itineraries packed with interesting places and cultural cities. These include Asia, Australia, New Zealand, South Pacific, the Baltics, Canada and New England.
Although we prefer the convenience of sailing from Southampton, when you only have a week off work and want some sunshine the fly cruise is the way to go. We've been on three fly cruises with P&O and they are a great way to start enjoying ports and sunshine straight away.P&O have been operating fly cruises for a long time now, and have a very slick operation in place. They began with cruises ...
Main Dining Room Policies: P&O Cruises guests are assigned to one of two seatings in the main dining room for their evening meal, early or late. The early and late seating times can vary by ship or itinerary, but are usually at around 6:30 p.m. and 8:30 p.m., respectively. Dress Code: There are two dress codes onboard - evening casual and ...
P&O Cruises ( UK ) Just been told by the future cruise desk on Iona that if you are bringing a wheelchair with you, you can only book an adapted cabin in future. I explained that we have a further 3 cruises booked and her response was to tell us to contact our TA as we would be refused boarding. Apparently it's now...
The company has decided to change its rosters to comply with new rules, which were enacted in France last month, ITV News Economic and Business Editor Joel Hills reports P&O Ferries will no longer ...
Meanwhile, P&O crew members said they worked 12-hour shifts, seven days a week, for up to 17 weeks at a time. The workers said they had to remain on the ship until their contract ended.