site visit app

Effective Digital Site Visitor Management on Your Phone

Gain complete visibility over all workers and visitors to your site using Site App Pro’s digital visitor management system.

The benefits of 

Visitor management, check in with one button.

Any user who has access to the Site App Pro mobile app can quickly check in to any job site with a button press. For those who require a pre-start checklist or site induction, both of these digital forms are accessible right there on the same page - to be filled in immediately. When a user leaves the site, the check-out process is just as simple.

Visitor Check-in via QR Code

Visitors not signed up to Site App Pro? You won't need to ask them to download any software Simply create a personalised QR code using the desktop admin console, print it out, put it up at the entrance, and non-app users can scan it with their mobile device.

Pre-Start Checklists linked to Check-in Page

Site App Pro puts everything you need at your fingertips. When you're signing in a new site visitor or worker, all of the relevant forms are right there in the app on the same page - site inductions, pre-starts, training checkilsts and any other form that you require.

View Full List of Workers and Visitors via Mobile

Need to know who's on site, and who isn't? Log into the mobile app and you’ll find a complete list of all signed-in persons, including their name, the time they checked in and how far they were (in kilometres) from the site when they hit the button.

Site App Pro in a Snapshot:

Jump in and get a quick video overview of some of Site App Pros powerful features. Want to learn a bit more? Why not book a demo of Site App Pro with one of our friendly experts. Pick a time that suits you.

Some of Site App Pro’s other features:

Form builder and scheduler.

Take control of your health and safety forms with Site App Pro’s drag-and-drop form builder and scheduler.

Toolbox Talks

Make organising and recording toolbox talks a matter of just pressing a few buttons on your phone with Site App Pro.

Site Inductions

With our fast site induction forms module, we’ve made it simple to create, modify, fill out and store all of your individual and team site inductions.

Management Reporting

Meaningful, evidence-based reports are vital for the smooth running of a business, and its ability to optimise or correct red flags.

Geo Location

With Site App Pro's geotagging features, you won’t just know who’s checked in to the site at any given moment, but how far they were from the location when they said they arrived.

Corrective Actions

Corrective actions are vital to the safe functioning of any job site, and Site App Pro makes it simple to identify, assign and complete any action that is required.

Offline Functionality

We know you can’t always predict where the next job site will be, and internet connectivity is sometimes a luxury. So, we’ve built the Site App Pro mobile app to be able to operate offline.

Contractor Management

Whether you’re working with suppliers, contractors or visitors coming to perform equipment maintenance, Site App Pro can manage their details on your behalf.

See why our customers love Site App Pro.

Since implementing Site App Pro, we've seen a dramatic improvement in managing our health and safety. We've moved away from inefficient paper systems, gaining quick access to vital information, especially in emergencies. Our tracking and reporting processes on safety incidents have become more effective, enhancing our ability to address safety issues promptly. Most importantly, Site App Pro's real-time updates have been invaluable within our fast-paced work environment, significantly improving our overall workplace safety.

Liubov Koshel

"Utilizing Site App Pro for our client’s safety programs makes managing the safety program a breeze in terms of organization and ease of use. Site App Pro creates optimal communication between our clients and 1st Quality Safety as they always have the most up to date version of their safety program immediately after any revisions have been made, and also allows us as consultants to review any activity on the account in real time.”

Marlys Wilson

Your support and online tuition has been excellent We are still setting up the app for our staff use, taken time but we are getting there!

Kevin @ Speedy Signs

Flexible and Easy to Use It is an amazing product that is so easy to use and has the flexibility to change to business requirements. An easy referral! Paperless is definitely the way to go.

Cliff @ Three Peaks NZ

Great service by the sales team. Storm is a legend. Always so helpful and fast to respond to inquiries. Set up my account and another client's account without any hassles at all. Great software is supported by a great team in the background.

Brian @ Otago Health Safety

“A great way to get Health and Safety documentation completed and keep everyone safe on sites.”

Rebecca King

“I like that there is the flexibility to create your own documents or amend existing documents for a more practical use for our business.”

“It is an amazing product that is so easy to use and has the flexibility to change to business requirements.”

Clifford Brown

Want to learn more?

Contact our team of friendly experts to book a 15-minute chat and we’ll walk you through the basics. Or, take Site App Pro for a spin yourself with a 14-day free trial! (No credit card required)

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The 7 Best Free Live Website Traffic Tracking Tools

Do you run your own website? See who's visiting your site right now with these real-time visitor tracking tools.

If you run your own website, it's important to know who's on your website right now. That's why you need real-time visitor tracking.

Let's have a look at why website visitor tracking is important and which tools you can use on your site.

The Benefits of Live Website Visitor Tracking

Live website visitor tracking (a sub-set of web analytics), gives you a way to instantly see what people are doing on your site in real-time.

Depending on the tool you use, some of the benefits include:

• Knowing if your new content is immediately popular.
• Information about which social media posts/networks are driving visitors.
• Insight into how a visitor travels through your site.
• See which products and sales deals are garnering the most attention.
• Real-time notifications if a particular person/company visits your site.
• Learn which pages generate the most sales leads.

Visitor Tracking on Other Sites

Before we dive into the tools, a quick note about website visitor tracking on sites you don't own.

Any tool which claims to be able to show you live data on third-party sites is not being truthful. Sites like Alexa can give you a few clues about the headline visitor numbers, but no external tool can see a site's real-time visitors without the owner's consent.

Okay, let's have a look at some web visitor tracking tools.

1. Google Analytics

Google Analytics is the most well-known website visitor tracking tool. The app has many different features, but for the sake of today's rundown, we're only interested in Real-Time.

If you use Real-Time, you will be able to use event tracking to monitor the usage of your site's mobile app, watch the performance of any promotions you're running, and monitor your goals in line with site changes.

Google Analytics is entirely free to use. To get set up, you need to add a tracking code to your site. You can manually place the code after the <head> tag on each page you want to track. Some backends such as WordPress offer plugins that'll add the code automatically.

Check out our Google Analytics guide if you are a complete beginner and not sure where to start.

2. Live Traffic Feed

You might not need the complexity that Google Analytics offers. Although anyone can use it, it may be overkill if your site doesn't have huge amounts of traffic.

For a more straightforward way to check how many visitors are on your website right now, you could consider using the free Live Traffic Feed tool. It provides a live feed of people who visit your site. The data includes the visitor's location and the page they viewed.

To use Live Traffic Feed, you can either grab the HTML code and paste it into your site manually or download the WordPress plugin. There are several customization options, including color , time zone , counters , size , and more.

For the tool to work correctly, you need to make sure it is in the top 30 percent of your site's page. If it is below the 30 percent line, it will only update in real-time for three minutes. You will need to refresh the page to reactivate it.

Note: Anyone who visits your site will be able to see the live feed. Don't use the tool if that makes you uncomfortable.

3. Hitsteps

Hitsteps specializes in real-time website visitor tracking.

From the main dashboard, you can see which country the visitor is in, how they found you, what page they are looking at, which browser they are using, which operating system they are using, and a whole lot more.

And if a visitor fills out a form on your site (like a newsletter subscription, a comment, or a contact form), Hitsteps can automatically connect the visitor's identity to the person's form details. It allows you to build up a more complete picture of who is visiting your site.

Other Hitsteps features include keyword analytics, cross-device tracking, website heatmaps, a page speed analysis, and real-time ad blocker detection.

The free version of Hitsteps is available to sites with fewer than 2,000 monthly visitors. For 10,000 per month, it costs $4.99. The top plan costs $49.99 and supports up to one million visitors.

4. Whos.Amung.Us

Whos.Amung.Us is one of the best free website visitor tracking tools. Even though it's free, the tool will be enough for most users. It supports unlimited page views, unlimited visitors, and an infinite number of websites.

Different widgets are available. You can add a live map to your site or choose from a selection of visitor counters widgets. To install the widget on your site, you need to copy and paste the HTML code from the Whos.Amung.Us website.

You need to insert it onto every site that you want to track; it is not enough to only run it on your homepage. As an added bonus, the tool is ad-supported.

5. Watch Them Live

Watch Them Live is a real-time analysis and user behavior tracking tool. You get access to the basics, such as visitors, page views, sessions, referrers, and user segmentation, but can also enjoy some more powerful features that help the app stand out.

These features include session replays (so you can see a re-run of every action visitors performed on your site and their journey through your content) and heat mapping (giving you insight on which areas of your site are receiving the most clicks).

The free plan covers 5,000 page views per month, plus 5,000 visitor events tracking and 5,000 video replays. Paid plans start at $9/month.

Clicky lets you track website visitors in real-time. You can use it to track individual visitors and their per-session actions, view visitor locations on a map and see other data such as operating system, browser, ISP, language, and even the visitor's screen resolution.

There are also some non-live features such as Google Search ranking data, HTTPS tracking, website heatmaps, and an uptime monitor.

Clicky's free plan lets you track one site with a maximum of 3,000 daily page views. The pro plan increases the limit to one million views.

7. Web-Stat

The Web-Stat homepage doesn't look too impressive, but don't let that put you off. The tool can record all the visitors to your website—not just the ones who have JavaScript enabled.

In addition to the real-time stats, Web-Stat can show details of individual visitors, precisely measure the duration of visits (rather than extrapolating the data from a sample), see visitors click-paths and conversions, and measure your referrals.

Web-Stat is also worth considering if you are a privacy fanatic. Unlike services like Google Analytics—which shares your data with third parties and uses it for targeted advertising, Web-Stat does not sell or release any of your data.

Other Ways to Monitor Your Website

The seven tools we have discussed will all help you to gain a deeper understanding of how your website is performing and how your visitors interact with the content.

But these tools are just one part of the puzzle. If you would like to learn about some other options, remember you can also increase engagement with Facebook widgets and other similar tools.

Less paperwork, More safety work.

Trusted by Safety Managers at Growing Construction Companies

Communications

Emergencies.

Digital Forms

Procore Integration

Is paperwork getting in the way of safety work.

Low compliance, high risk

You’re relying on Site Managers to get tradespeople to fill out paper forms - and you have no visibility over their compliance.

Low visibility & findability

Finding documents for audits means sorting through hundreds of cabinets and binders.

Reporting challenges

Reporting on your safety performance requires a big effort to document your paper trail.

You need SignOnSite. The Construction Safety Software your workers will love to use

Let workers complete safety forms from their phones..

Instead of sending your Site Manager to hunt down signatures in-person, empower them to digitally request, review, and approve forms. We make forms so easy that your workers may actually enjoy the process.

40mins 6 mins

Median time to complete inductions vs. on paper

Worker Passport

Filling out an induction once lets SignOnSite auto-populate future inductions with saved worker info stored in their Worker Passport

Briefings on Mobile

Make daily communication with your site simple, have workers acknowledge information right when they enter site

Project Archives

Find any document in a few clicks

Store all of your safety information by project, making it easy to navigate and find any safety document across all of your company's projects.

Workers have used SignOnSite

Fully Flexible Forms

Our industry-leading form tool allows you to create, store and easily see the responses to simple forms like hazard reports. Making it easier for your site and safety teams to surface that information.

Automatically generate custom reports

With your safety process being managed digitally, you will be able to report on safety performance and compliance rates in a fraction of the time.

“Fosters use SignOnSite for our major projects to assist us in completing project reporting. Extraction of data enables us to report on companies on site, site visits, hours on site as well as induction status & site records."

Lexia Murphy, Process and Procedures Manager at Fosters

PowerBI Reporting

Streamline your reporting with out PowerBI integration. Combine SignOnSite's extensive site data with environmental, financial and quality data from your head office for powerful business insights  

1000+ businesses have optimized their safety outcomes.

"When you're audited for ISO 45001 certification, they check for all your records. You need to show them the evidence, which we could find in SignOnSite with the attendance, inductions, SWMS, and credential features."

Masuma Tabassum, Compliance Manager at Graphite Energy

“SignOnSite is an invaluable tool for our business. It plays a pivotal role in our drive to be more process efficient on our construction sites, leveraging digital records to manage on-site personnel and inductions. The SignOnSite Support Team are incredibly helpful as we work to tailor the software to align with our business requirements"

Kim Szentivanyi, Process Improvement Manager Maycroft Construction

“SignOnSite assists us with our safety procedures which includes ensuring all site personnel are inducted and competent to undertake the task on hand. We find the software user friendly and professional. It has also reduced our hard copy paperwork which works well in line with our sustainability targets”

Rebecca Vause, LKS Constructions

“We have recently rolled out SignOnSite across many of our projects. It allows for live tracking of sites, the ability to report on man hours, provides document control options and compliments our Site Safety Management Procedures.”

Ben Abbott, EHS&Q Manager at Insight Development Group

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Website Visitor Tracking: How to Do It + 10 Tools [Free & Paid]

What is website visitor tracking, why is a website visitor tracking important, how to track website visitors, what are the benefits of website visitor tracking, are there any drawbacks of website visitor tracking software, what features should visitor tracking software include, our evaluation parameters for website visitor tracking tools, the best website visitor tracking software in 2022, 8. adobe analytics, visitor tracking tools: a short overview, website visitor tracking software: our verdict, faqs about website visitor tracking tools.

Website visitor tracking is an essential piece in the puzzle of optimizing your website and increasing conversions. It allows you to learn more about who visits your site, where they come from, what websites refer traffic to yours, and other important information.

Website visitor tracking also helps you discover if people can find the information they need or get confused at any point in the process.

Many tools available on the market can help you with website visitor tracking. However, not all of them are useful or affordable.

We recommend you start using FullSession, our web analytics tool, which helps you build a seamless customer experience with features like session recording and replay tools , website heatmap , and customer feedback tools .

You can sign up for a 14-day free trial to test our features and use them to gather and analyze user behavioral data. To learn more, you can book a demo .

In this blog post, we will discuss the essentials of website visitor tracking and focus on free and paid tools to help you choose the right one for your needs. Let’s start with some elementary information.

Image source: Unsplash

Website visitor tracking is the process of tracking and recording user behavior . To track visitors, you need to install a tracking code on your website, which sends information about the site visitors to a third-party tool that collects statistical data and provides reporting.

Website tracking helps you improve your site functionality and boost the customer experience. Here are additional reasons why a website tracking tool is vital for your business.

It helps you

• Analyze user traffic and identify your most profitable customers
• Reveal which aspects of your website are causing customers to convert
• Focus on the product or service pages that are most likely to sell

Website visitor tracking also helps you identify any potential issues or areas you need to improve on your site.

The best way to track website visitors is by using a suitable website visitor tracking software. Your choice will depend on your target audience, industry, price budget, and analytics features that suit your needs.

As you read, you’ll learn more about the features to look out for when choosing a website tracking tool for your business.

Since we explained user behavior analytics, it’s time we get to the main point – how it can improve your online business. Here are some core benefits user behavioral analytics brings:

• It provides you with a deeper understanding of users visiting your website.
• You can see the behavior of repeat visitors and identify their preferences.
• You can deliver a personalized shopping experience to individual visitors.

Website visitor tracking can also help you identify potential security threats and fraudulent activity.

When choosing a website visitor tracking tool, it’s always best to understand the complete package. Some solutions will give you everything you need, while others won’t.

Here are some drawbacks of website tracking:

• Expensive tools can waste your money if you’re unsure how they will work for your business
• A high up-front cost can often lead to a low return on investment
• Some web analytics tools are not GDPR compliant, which impacts user privacy

Despite these drawbacks, website visitor tracking is still valuable for understanding how people interact with your website. The good news is that plenty of free and paid tools are available to help you out.

Interactive heat maps, session recordings and replays , and user feedback allow you to track user behavior, sentiment, and interests when visiting your website. Let’s explain each of these critical features.

Mouse movement maps

Heatmaps visually represent users’ interaction with your website, web app, or landing page. You can use them to make design and usability improvements.

Scroll maps

Scroll maps track how far visitors scroll down on a page or section of your website. You can identify page areas that cause users to leave without interacting with your content.

Click maps let you track website visitors as they navigate your website. You can spot low-engagement areas, optimize them to draw more clicks, and help customers find what they need faster.

Session recordings and replays

Session recordings and replays help you watch website visitors’ behavior in real-time and determine which website elements are popular or engaging or cause users’ frustration.

User feedback

Sometimes you need to hear what users think about their experience. With user feedback, you’ll get insightful, honest thoughts on your product features, tweaks you should implement or avoid, positive and negative points, and what you should do to improve your product.

So far, we’ve explained the basics of website visitor tracking and the features to look out for in good visitor tracking software. In the following sections, we’ll highlight the evaluation parameters and list the top 10 visitor tracking software you can start using today.

In this comparison article, we have evaluated ten website visitor tracking tools using the following parameters

• Target audience

Features list

Integrations, customer support.

By considering the evaluation parameters above, you can be sure to select a tool that will work well for your business.

There are many website visitors tracking solutions on the market, and each has its benefits and limitations. Let’s start with our list to help you make your decision faster.

1. FullSession

FullSession is a website tracking solution that helps businesses monitor and analyze how users interact with websites, web apps, and landing pages.

With FullSession, you can track visitor behavior and identify areas where they have issues to solve them and provide an exceptional digital customer experience .

Who uses it

The FullSession analytics platform is ideal for cross-functional teams, including sales and marketing teams, product teams , and UX research teams . They can seamlessly collaborate and have a smooth and productive workflow. Also, it is popular in the e-commerce industry.

FullSession is a web-based, cloud, and SaaS website tracking tool you can deploy by adding its code snippet to your website.

FullSession allows you to make smarter business decisions. You can use it to monitor your website visits, identify strengths and weaknesses and convert more visitors into paying customers with several analytics features. Let’s throw light on each of them.

1. Session recording and session replay

Session recording and session replay give you a clear picture of what users do on your website, including the pages they visit, the buttons they click, their text inputs, funnel drop-offs, and more.

With our session recording and replays, you can access analytics data such as

• User location and IP address
• The URL user visited
• Average time on page
• Total active time on page
• Session list
• Session event

You can quickly find the session recording you need or skip user inactivity while watching a session replay to save time.

2. Interactive heatmaps

Interactive heatmaps allow you to analyze user behavior to figure out the web elements they interact with and the pages they engage with the most on your site.

Our heatmap feature uses a combination of colors – red, yellow, and blue to depict the level of user engagement across various web pages and elements.

You can also use the FullSession interactive heatmaps to filter user actions and perform the following activities

• Preview the heatmap on different devices
• See the URL the user visited
• See the number of total views and total clicks
• Watch error clicks
• Track rage clicks
• Monitor dead clicks
• See the average load time on the page
• See the average time on the page
• Track the number of users that visited the page

You can use these analytics data to filter necessary customer actions and optimize your site functionality for better performance.

FullSession provides three types of heatmaps

• Mouse movement map

Let’s show you examples of each interactive heatmap.

Click map example

Scroll map example

Mouse movement map example

3. Advanced data segmentation

Our advanced segmentation feature allows you to build specific user segments to quickly identify essential user actions and session recordings of significant interest.

4. Insights

The FullSession insights give you a comprehensive overview of significant user activities to easily interpret user data. Its various categories help you evaluate your website performance.

Here are the major ones

• Session playlists
• Segment health
• User trends
• Feedback trends
• Device breakdown
• General feedback
• Browser breakdown
• Top referrers
• Screen resolution breakdown
• Error clicks
• Rage clicks

With this feature, you can quickly uncover hidden patterns in user behavior.

5. Customer feedback forms

Our customer feedback forms help you receive real-time user feedback to understand users’ actions and sentiments about your site performance. Each customer feedback connects with a session recording, so you can watch what happened during the specific user session.

You can also use our customer feedback report to analyze customer feedback and assess response details. You can see the user ID, the visited page, sentiment, comment, browser type, feedback date, and details.

You can also see your overall results during a specific period.

FullSession notes feature helps you share comments about user activities and evaluate customer issues. You can share the analysis with your team to improve collaboration.

7. Conversions

You can monitor conversion metrics like page views, the average number of users, page load time, time to convert, etc., to determine the effectiveness of your product strategy.

You can evaluate all these features by starting a 14-day free trial . Now that we’ve explored FullSession and highlighted its various analytics features, let’s move on to what makes it unique.

What makes this tool unique

FullSession provides behavior analytics to understand users’ behavior when navigating your site. It helps you run surveys and collect user feedback to skip the guesswork and understand the motivation behind user actions. It provides advanced data segmentation to find issues with laser precision. It also doesn’t slow down your website while collecting and analyzing data.

The FullSession platform allows you to connect with third-party apps like WordPress , Shopify , BigCommerce , and Wix .

If you have any issues with FullSession, you can start a live chat or send us an email. You can also check out the FullSession help center or read our guides for additional information.

FullSession offers a free trial and includes two premium packages—Basic and Business. Here are more details on each plan.

• The Basic plan costs $39/month and helps you monitor up to 5,000 monthly sessions
• The Business plan costs $149/month and enables you to analyze up to 25,000 monthly sessions.
• The Enterprize plan starts from 100,000 monthly sessions

The FullSession platform also provides a customized pricing package if your business has specific website analytics needs.

• It allows you to make accurate CX analysis without slowing down your site loading speed
• It provides advanced filtering options to identify critical events in a session faster
• You don’t need advanced technical skills to use our analytics platform
• Fullsession doesn’t provide a free forever plan
• It lacks analytics features like retention tables and funnel builder

To see how FullSession works, start your free trial now or get a demo .

2. Kissmetrics

Image source: G2

Kissmetrics is a product and marketing analytics platform enabling you to track and analyze visitor behavior, simplify user behavior data, and pinpoint reasons for user actions. You can recognize hidden patterns and understand your product performance.

User rating

According to Capterra, Kissmetrics scores 4.3 out of 5 based on 19 user reviews.

Whether in the SaaS or eCommerce industry or a product or marketing team, Kissmetrics helps you optimize your marketing and sales funnels, increase conversions, and boost customer lifetime value.

You can start using Kissmetrics for web visitor tracking by installing its Javascript code into your website source code.

Kissmetrics offers behavioral analytics features that give you insight into your users and what they do. You can understand your audience, see how people interact with your website during each visit, and track customer behavior—before and after the conversion.

Here is the list of Kissmetrics features:

• Populations
• Activity report
• Funnel report
• People search
• Path report by channel and marketing campaigns
• A/B test report
• Revenue report
• Cohort report
• Power report with data segmentation

Kissmetrics allows you to gain a birds eye view of your product usage. It shows you which features your customers use to compare product usage over time. This way, you can identify the product features that provide users with the most value.

Kissmetrics allows you to connect with third-party apps like Hubspot, Slack, Mailchimp, Chargify, Optimizely, and more.

If you have any issue with Kissmetrics, you can visit their help center or knowledge base, start a live chat or send them an email.

Unlike other visitor behavior tracking tools, Kissmetrics offers annual subscriptions and doesn’t offer a free trial. Its premium plans are divided into three:

• The Silver plan costs $299/month and enables you to track 25,000 monthly users
• The gold plan costs $499/month and lets you track 75,000 monthly users
• The platinum plan offers customized pricing, so you have to contact the sales team for more information
• It is ideal for tracking customer journeys and key performance indicators
• Kissmetrics allows you to set up a single user ID and automatically links all of the users’ activity across browsers and devices while building smarter and more precise profiles based on their behavior
• The cost of using the platform becomes more expensive as you scale
• It has a high learning curve and requires intensive training to use

Hotjar is a user behavior tracking tool that helps businesses understand user behavior via session recordings, heatmaps, surveys, form analytics, and website feedback forms.

It is a web-based analytics tool that helps you collect data about visitors’ engagement with your website and identify any usability issues.

According to Capterra, Hotjar scores 4.7 out of 5 based on 449 user reviews.

Hotjar is primarily made for UX designers, UX researchers, data analysts, digital marketing, and product teams.

Hotjar is a cloud, Saas, and web-based platform, and you can deploy it by installing its Javascript code into your site source code.

With features like heatmaps and visitor recordings, businesses of all sizes can use Hotjar to track users, leverage data, generate leads, see how many visitors convert on their website, and boost sales.

If you choose Hotjar, you will get the following features:

• Session recording and replay
• Conversion funnels analytics
• Form analytics
• User feedback polls
• Incoming feedback
• User testing recruitment

Hotjar allows you to uncover hidden user actions and your users’ objections to your website functionality. It helps you skip the guesswork and see the product features your users engage with, including how they click, scroll, and tap across various web pages.

Hotjar integrates with popular marketing tools like Slack, HubSpot, Zapier, and more.

If you have questions about Hotjar, you can head to the help center for answers. You can also fill out a ticket if you need faster assistance, read documentation, or useful guides on their official website.

Hotjar currently offers a free basic plan that allows you to track up to 1,050 sessions per month. To improve your conversion rates, you’ll need to upgrade to the paid plan—Observe and Ask.

The Observe plan lets you track and analyze user behavior data using heatmaps and session replay. It includes:

• Basic plan —costs $0 and enables you to track up to 1050 sessions/month
• Plus plan —costs $48/month and gives you access to 3,000 sessions/month
• Business plan —starts from $80/month and allows you to track and analyze up to 500 daily sessions
• Scale plan —offers customized pricing and enables you to visualize daily session recordings

The Ask plan helps you understand how your users feel and what they have to say about your site performance via the user feedback tool. It includes:

• Basic plan —costs $0 and gives you access to 20 monthly responses
• Plus plan —costs $48/month and enables you to receive 250 monthly responses
• Business plan —starts from $64/month and allows you to collect up to 500 monthly responses
• Scale plan— offers customized pricing and gives you access to unlimited monthly responses

Although Hotjar allows you to use its features via its free version, it still has some benefits and limitations. Let’s explore some of the pros and cons of this event-tracking tool.

• It has a low learning curve
• It provides real-time visitor tracking
• It doesn’t let you track visitor data on mobile apps
• You have basic customization options for your surveys
• It slows down your website while collecting data

How other solutions compare to Hotjar?

Want to learn more about Hotjar and see how it compares to other user behavior tools? Check out our comparison articles

• Hotjar review
• Hotjar alternatives
• Hotjar vs Crazy Egg
• Lucky Orange vs Hotjar
• Hotjar vs FullStory
• Hotjar vs Crazy Egg vs Mouseflow vs FullStory
• Hotjar vs Google Analytics
• Hotjar vs Microsoft Clarity
• Hotjar vs Inspectlet
• Hotjar vs Mixpanel vs Clicktale
• Smartlook vs Hotjar
• Decibel Insight vs Hotjar

4. Mixpanel

Mixpanel is a product analytics platform that helps you monitor and analyze how users engage and convert in real-time. It enables you to track conversions, build funnels, visualize user flows and create cohorts.

According to Capterra, Mixpanel scores 4.5 out of 5 based on 105 user reviews.

Mixpanel is primarily made for product and digital marketing teams.

You can deploy Mixpanel by adding its code snippet to your website.

Mixpanel provides various analytics features like

• Conversion tracking
• Customer journey mapping
• Funnel analysis
• Multivariate testing
• Predictive analysis

With Mixpanel, you can identify the users that actively engage with your product and those that don’t. It helps you understand the product features that provide the most value and measure the right performance metrics.

Mixpanel integrates with third-party apps like AB tasty, Chameleon, AWS, and more.

Mixpanel provides support via email and a knowledge base.

Mixpanel offers a free plan and two premium pricing packages – Growth and Enterprise

• Free plan: allows you to track 100k users/month
• Growth: starts at $25/month and enables you to build a plan that suits your analytics needs
• Enterprise: offers a custom pricing structure

Now that we’ve covered the pricing plans for Mixpanel, let’s move on to its pros and cons.

• It provides a central analytics platform where you can track and analyze the actions of mobile and website users
• It is easy to set up and deploy
• Customer segmentation lacks advanced functionalities
• The UI is not ideal for a non-technical audience

Read our article on Mixpanel alternatives to understand how it compares to other platforms.

5. Smartlook

Smartlook allows you to track and analyze user behavioral data on your website and mobile apps. It combines quantitative and qualitative analytics features to help you visualize user actions and how they interact with various product features and site elements.

According to Capterra, Smartlook scores 4.7 out of 5 based on 130 user reviews.

The Smartlook platform is designed for SMBs, e-commerce brands, web design agencies, UX, marketers, and product teams.

Smartlook is a cloud, SaaS, and web-based platform that you can deploy by installing its code snippet on your site.

Smartlook provides a wide range of analytics features for tracking website visitors and users. Here are the major ones

• Session recordings
• Event tracking

Smartlook provides a funnel feature that allows you to monitor user journeys and identify funnel drop-offs to optimize user flows and improve conversion rates. It can also track user actions like button clicks, page visits, and more.

The Smartlook platform integrates with popular platforms like Segment, Slack, Zapier, Hubspot, and more.

Smartlook provides support via email and chat.

Smartlook provides a free version and three premium plans. Here are more details on each plan:

• Free plan: allows you to track 1500 sessions/month
• Startup: starts at $39/month and enables you to track 5000 sessions/month
• Business: starts at $111/month and allows you to track 15,000 sessions/month
• Enterprise: provides custom pricing, so you have to contact the sales reps for more information
• It can automatically record user events on your site
• You can use its session recording feature to analyze user behavior and quickly resolve bugs
• The price can get expensive as you scale
• It lacks a feedback widget that you can use to collect user feedback

Read our article on Smartlook alternatives to see how it compares to other platforms.

Woopra is a product analytics solution that allows you to go beyond traditional analytics to analyze customer journeys and understand how every touchpoint impacts the CX to drive business growth.

According to Capterra, Woopra scores 4.3 out of 5 based on 11 user reviews.

The Woopra platform covers the needs of the product, support, marketing, and sales teams.

Woopra is a cloud, SaaS, and web-based platform that you can deploy by adding its Javascript code into your site’s source code.

Woopra provides marketing and product analytics features like

• Customer segmentation
• Predictive analytics
• Cohort reports
• Campaign attribution

Woopra provides retention features that allow you to analyze how long users engage with your product features to reduce churn. You can also measure user actions and identify the events that drive growth.

Woopra integrates with third-party apps like ActiveCampaign, Azure, Drift, Hubspot, Mailchimp, Segment, and more.

You can get support from Woopra via email, FAQs, knowledge base, and phone.

Woopra provides a free version that allows you to track 500K customer actions per month. As for its paid plans, they include

• Startup – costs $349/month and enables you to track 1 million user actions per month
• Pro – costs $999/month and provides access to 5 million actions/month
• Enterprise – offers a custom price and provides access to 50+ million actions/month
• It provides real-time analytics information
• It has a simple and intuitive user interface
• It lacks analytics features like session recordings, heatmaps, feedback widgets
• It has some bugs that make its pages slow to load sometimes

7. Google Analytics

Image source: Neil Patel

Google Analytics is a free web analytics tool. It lets you track where your visitors are coming from, how they’re interacting with your website, and what content on your website is most popular.

According to Capterra, Google analytics scores 4.7 out of 5 based on 7287 user reviews.

Google Analytics is a popular solution for retail, healthcare, hospitality, real estate, computer software, IT and services, automotive, marketing, and advertising.

You can start using Google Analytics by installing its code snippet on your website.

You can use Google Analytics for website traffic tracking and looking into demographic data such as your audience’s location, device, and language.

There are many features that Google Analytics provides, but we’ll focus on the most important ones.

• User and conversion modeling
• Audience reports and demographics
• Advertising reports
• Acquisition reports
• Behavior reports
• Conversion reports
• User flow reporting
• Data access, filtering, manipulation, and segmentation
• Visualization and monitoring

Google Analytics provides a clear understanding of the results of your marketing activities. It offers many customization options for visualizing reports, changes in user behavior, and website content.

Google Analytics integrates with popular marketing tools like WordPress, Facebook, Shopify, Zendesk, and more.

Google Analytics offers a range of useful articles and guides to help you better understand how your visitors use your site. Also, if you have any issues with your Google Analytics account, you can start a live chat or send an email to customer support.

Google Analytics is a free service. You need an email address and a password to start using it. However, you can also use an existing Google account if you already have one.

The Google Analytics 360 is a premium version of Google Analytics. Large businesses use it for $150,000/year.

• You can create custom reports or see traffic data in real-time
• It’s great for basic data tracking
• Google Analytics has a high learning curve
• It lacks advanced features, such as user behavioral data

Read our Google Analytics vs Amplitude comparison to see the differences between these platforms.

Adobe Analytics is a marketing and web analytics platform that helps you capture and analyze data to discover hidden patterns in customer behavior and evaluate marketing activities to understand the impact on the user experience .

According to Capterra, Adobe Analytics scores 4.5 out of 5 based on 196 user reviews.

Adobe Analytics is primarily made for various online businesses, including e-commerce, retail, healthcare, financial, high-tech, and marketing brands.

Adobe Analytics is a cloud, SaaS, and web-based platform, and you can deploy it by adding a code snippet to your site.

Adobe Analytics provides visitor tracking features that enable you to monitor the impact of every customer interaction. Some of its core features include:

• Campaign analytics
• Multi-touch attribution
• A/B testing
• ROI tracking

Adobe Analytics provides predictive analytics features that help you track your marketing activities and get a clear picture of the customer journey.

Adobe Analytics allows you to connect with popular apps like Slack, MailChimp, Hubspot, and more.

Adobe Analytics provides support via email, knowledge base, FAQ, and forum.

The Adobe Analytics platform provides three pricing plans – Select, Prime, and Ultimate. However, its website doesn’t give a transparent price structure, so you have to contact the sales team for more information.

• It allows you to customize analytics information and data collection
• It helps you to gain insights into your customer base and how their activities impact your bottom line
• It has a high learning curve and can be complex to use
• The Adobe Analytics platform can be expensive, especially for small businesses

Matomo is a web analytics platform that helps you understand how individual visitors interact with your web elements and content so you can identify gaps in your site performance.

According to Capterra, Matomo scores 4.9 out of 5 based on 43 user reviews.

Matomo is a good solution for development, marketing, support, and sales teams in companies of all sizes. It is popular in government agencies, financial and educational institutions, digital and media agencies, nonprofits, retail, and healthcare.

You can integrate the Matomo features into your site by adding its Javascript code to your website.

The Matomo platform is open source and has the following features:

• Visitor profiles
• Enhanced SEO
• Tag manager
• Custom reporting
• Custom dimensions
• Email reports
• Integrations with more than 100 third-party tools

Matomo focuses on going beyond most traditional website analytics tools by providing 100% data ownership. Unlike Google Analytics which leverages user data for advertising purposes, Matomo users can perform analytics without worrying about user data being used for marketing purposes.

Matomo can integrate with over 100 third-party apps like WordPress, Drupal, Magento, WooComerce, Joomla, and more.

If you have any issues with Matomo, you can email them, read their user guides, visit the FAQ section or discuss with other users on the forum.

Matomo is a free and open-source analytics platform if you host it on your servers. If you want to use Matomo hosted on their servers, you must pay 19EUR/month.

• You can use Matomo to monitor websites, mobile apps, intranet portals, and intranet websites
• It has some unique features, such as real-time visitor details, e-commerce analytics, visitor profile, and real-time visitor maps
• Matomo collects too much analytics. It can be overwhelming
• Their website has a bad UI, so it doesn’t provide an exceptional user experience

Image source: Getapp

Clicky is a real-time analytics solution that helps businesses track and analyze website traffic and marketing campaigns, conduct split tests, and evaluate web performance.

With Clicky, you can identify website traffic sources and find relevant visitor sessions and Javascript events.

According to Capterra, Clicky scores 4.0 out of 5 based on one user review.

Clicky is designed for small and mid-sized online businesses across various industries like marketing, product development, e-commerce, and more.

You can deploy Clicky by installing its code snippet into your site source code.

Clicky provides analytics features that help you monitor key website statistics. Some of its main features include:

• Advanced segmentation
• Real-time monitoring
• Campaign management
• Referral tracking
• Pageview tracking

The Clicky platform provides a spy feature that helps you to identify precisely where your web visitors are coming from. It also allows you to set and track conversion goals to improve your sales and marketing efforts.

Clicky lets you connect with popular platforms like WordPress, Drupal, Joomla, Django, and more.

You can contact the customer support team via email if you have any issues with Clicky. The Clicky platform also provides a knowledge base and forum where you can get answers to your questions.

Clicky provides a free plan that allows you to track one website. Its paid plans are divided into four, including a 21-day free trial. Here are more details about its pricing structure.

• Free plan – enables you to track one website
• Pro plan – costs $9.99 and lets you track 10 websites
• Pro plus – costs $14.99 and allows you to track 10 websites
• Pro platinum – costs $19.99 and enables you to track 30 websites
• Custom – offers a customized pricing option and lets you track up to 1000 websites

Now that we’ve highlighted the various pricing plans for the Clicky platform, let’s move on to its pros and cons.

• The platform is easy to set up and use
• It has versatile features that help you to analyze website traffic in real-time
• Scaling can get expensive if your web traffic increases
• The UI is outdated and needs more visualization options

So far, we’ve evaluated the functionality of the Clicky platform. In the next section, we’ve prepared a table that summarizes the various features of all the web visitor tracking tools we covered in this article.

This section summarizes the features of the tracking software we explained above.

A positive customer experience is essential to the success of any business. How customers view your business, products, or services directly impacts their willingness to spend money with you.

It is why you must choose a suitable website analytics software to track how users interact with your site so you can improve the customer experience.

We consider FullSession as the best website visitor tracking tool on this list. It provides a wealth of user data and behavior-tracking tools such as session recordings and replays, three types of interactive heatmaps, website feedback forms, and reports.

What’s best, it doesn’t slow your website down and protects the privacy of your users in the process.

Try FullSession for free

You can try FullSession for free for 14-days to evaluate all features.

You can sign up today and learn how to use our analytics features to conduct web analysis. You can also request a demo if you need more information.

Here are some answers to frequently asked questions on visitor tracking tools.

How can I track web visitors?

The FullSession six-step process is simple and quick. Here’s how it works:

• Create your free account
• Add information such as your first and last name
• Place the URL of your website or web app in the empty field
• Choose where to install FullSession
• Get your Recording code or User ID code
• Verify the installation
• Invite your team

That was easy! You can start with website visitor tracking in only a few minutes.

Can you track someone who visits your website?

You can track your visitors with good website visitor tracking software such as FullSession.

What is the best software for website visitor tracking?

There is no universal answer to this question, as each business and website is unique, but there is a solution that will help you take your website performance to the next level.

We recommend you start using FullSession, our advanced website visitor tracking solution that provides all the features you’ll need to see how your visitors interact with your website. Sign up today .

Who can use website visitor tracking tools?

Marketing and product teams, sales teams, UX designers, and UX researchers use website visitor tracking tools as a part of their work process.

How do website visitor tracking and web analytics differ?

Website visitor tracking relies on a web visitor tracking tool to collect user behavioral data. In contrast, website analytics is the process of analyzing how users behave on your website.

What website visitor activity should you track?

You need to monitor every aspect of your customer journey, from their initial interest in your brand to their eventual decision to make a purchase or use your services.

What happens during website visitor tracking?

Website visitor tracking logs user activities and interactions with your website. User behavioral analytics data is categorized into segments, device type, browsing history, and more.

Is website visitor tracking GDPR compliant?

It depends on your website tracking strategy. If you collect the personal information of your website visitors and you haven’t already made changes to your privacy policy, it’s time to check in with your team and see what steps you need to take to make your site GDPR compliant.

Enhance Your Insights With Richer User Behavior Data

Discover FullSession's Digital Experience Intelligence solution firsthand. Explore FullSession for free

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With Kizeo Forms, create your Customized Digital

Test for 15 days free of charge and without commitment, kizeo forms is the perfect application to create your mobile sales visit report, whether you are a sales agent or an independent home seller, you need to gather information during your customer visits. by giving you the ability to create forms tailored to your profession, the kizeo forms app helps you save time in capturing information during field work., easily find your reports and transfer your data.

With the customer visit form you can collect information about the customer, record details of the products your prospects would like to purchase, obtain feedback automatically send pricing sheets and marketing materials, send a summary to the sales and marketing team and schedule your next visit with the customer!

Create various types of customized forms

Sales visit report

Feedback form

Contact forms

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Create your forms from the Kizeo Forms online platform

Access the online web platform from your laptop/computer to create forms to suit your needs. Use a wide range of options on your form such as photos, geolocation, drawing, signatures, slider etc … We also have the sales visit form  on our forms library to help you get started.

Collect data from your mobile device or tablet

Download the Kizeo Forms application from the Play Store or the Apps Store  to fill out the forms directly from your smartphone or tablet. Data entry is done in real time with or without access to the Internet. Once the data collection is complete, a report can be generated instantly and automatically sent to multiple recipients . You will no longer need to re-transcribe the information on to your computer.

Analyze your data and make business decisions

After filling out your forms from the mobile device, your data is accessible on the Kizeo Forms online platform. Configure custom charts to analyze your Key performance indicators. Your data can be downloaded in many formats (Word, Excel, PDF) and can be integrated to various platforms.

Save 2 hours per day and see a 30% increase in productivity!

Easily enter customer location information

Fill in contact information directly from your phone contact list

Send marketing materials automatically via email

Fill out forms from remote customer locations without internet

Add digital signatures to your reports

Improve processing time & generate quality reports

Use our Form templates

You can make your own sales visit reports and contact collection forms… or use our templates. In all cases, don’t worry you don’t need extensive programming skills. You can also count on our tutorials, our service and technical support.

View sample report

Kizeo Forms is a Digital tool that turns out to be  very flexible  and provides all the features needed to build any kind of forms.   It is a solution that  perfectly answers to our company expectations  and allows everyone in his own field and position to contribute to digitizing our activity. Fabrice Russo - Vinci Autoroutes

Improve sales by automating your activities, save time and money  test kizeo forms now for free for 15 days without any commitment.

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Visitor Management Systems

Find the best Visitor Management Systems

Popular comparisons.

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Buyers Guide

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Pricing Options

• # of User Reviews
• Average Rating
• Alphabetically (A-Z)
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Compare Products

Showing 1 - 20 of 212 products

Honeywell Forge Visitor Management

Honeywell Forge Performance+ for Buildings | Visitor and Contractor Management is a modern visitor management system enabling a streamlined, secure check-in experience for visitors, contractors, and staff. Visitors simply check ... Read more about Honeywell Forge Visitor Management

4.4 ( 593 reviews )

Sign In App

Sign In App is a smart visitor management solution helping businesses and schools keep track of their visitors and employees. As guests and team members sign in, their details are automatically stored in your secure online portal ... Read more about Sign In App

4.9 ( 103 reviews )

SwipedOn is the world's easiest, most loved flexible workplace management system for Apple and Android. Manage your visitors, employees, resources and more. Customize the logo, colors and backgroundto match your branding. Sync m... Read more about SwipedOn

4.7 ( 297 reviews )

The Receptionist for iPad

The Receptionist for iPad is a cloud-based visitor management solution that serves businesses of all sizes across all industries. The primary features of The Receptionist are visitor logs, visitor badges, visitor notifications (vi... Read more about The Receptionist for iPad

4.8 ( 315 reviews )

Visitly is a cloud-based visitor management solution for contractors, employees, visitors and customers to sign in and out. The solution is also available as an iPad app that can be used at the lobby or front desk. Key features in... Read more about Visitly

4.6 ( 20 reviews )

Best for mid-market and enterprise companies, Robin Powered is a cloud-based scheduling solution that caters to businesses across various industries such as real estate, consumer electronics, marketing, advertising, finance, infor... Read more about Robin

4.7 ( 55 reviews )

HID Visitor Management Solutions

WorkforceID Visitor Manager is cloud-based software, which helps small and medium businesses in transportation, energy, healthcare, education and other sectors manage physical and digital identity access. The solution enables admi... Read more about HID Visitor Management Solutions

5.0 ( 1 reviews )

Qminder is a cloud-based queue management platform that helps businesses deliver memorable waiting experiences. Manage customer queues via onsite check-in kiosks and real-time status updates. Qminder lets customers queue up remot... Read more about Qminder

4.8 ( 86 reviews )

Cloud-based venue management software that has all the features you’ll need to streamline online bookings, waivers, point of sale (POS), party bookings, payments, customer relationship management (CRM), memberships, advanced repor... Read more about VenueSumo

No reviews yet

FMS:Visitor

FMS:Visitor is a solution that reduces security and compliance risk while improving an organization’s brand. With intuitive check-in kiosks and a variety of options including parcel management, FMS:Visitor allows companies to crea... Read more about FMS:Visitor

GymMaster is a cloud-based gym and health club member management system designed for gyms, fitness studios and clubs of all sizes. Key features include membership management, administrative task management, automated marketing, re... Read more about GymMaster

4.7 ( 152 reviews )

KeepnTrack is a cloud-based visitor management software suitable for institutions such as schools, hospitals, retirement homes and summer camps of all sizes. The key features of this solution include visitor tracking, visitor back... Read more about KeepnTrack

4.2 ( 13 reviews )

Are you tired of tirelessly navigating through endless options on platforms like Capterra, only to find yourself still searching for the perfect visitor management system? If you're nodding in agreement, you're not alone. Countle... Read more about MyLobby

4.9 ( 15 reviews )

SphereMail's mailroom solution automates the process of organizing, distributing, and tracking postal mail for corporate employees and their customers. SphereMail's full-stack API allows the adoption of its cutting-edge technolog... Read more about SphereMail

4.6 ( 11 reviews )

TeleSign Platform

TeleSign connects and protects online experiences with sophisticated customer identity and engagement solutions to enables businesses to register accounts, verify phone numbers, identify users, prevent fraud, streamline customer e... Read more about TeleSign Platform

MRI OnLocation

OnLocation is an app that allows you to easily set up mobile check-in for all your employees, visitors, and contractors with just one click. It also allows you to manage desk booking for both internal and external users, so everyo... Read more about MRI OnLocation

4.7 ( 62 reviews )

Designed for businesses of all sizes, Gate Key is a cloud-based visitor management software that helps print entry passes, handle permits and transponders, and notify residents on guest arrival. Key features include third-party in... Read more about Gate Key

SchoolPass Visitor Management

SchoolPass is a Visitor Management Solution specifically built for PK-12 schools. Visitors, volunteers, vendors and students sign in and out via an intuitive mobile or web-based app. Different information and terms of entry can be... Read more about SchoolPass Visitor Management

iLobby is the global leader in facility and visitor management for complex enterprises and regulated industries. Deployed across more than 6,000 sites worldwide, iLobby's FacilityOS platform powers complex work environments by opt... Read more about iLobby

4.6 ( 122 reviews )

OfficeRnD Hybrid

OfficeRnD Hybrid helps companies future-proof the workplace and embrace the hybrid work model. The platform streamlines the return to the office, simplifies visitor management, and enhances employee engagement. OfficeRnD Hybrid ... Read more about OfficeRnD Hybrid

4.9 ( 9 reviews )

What is visitor management software?

Visitor Management Software (VMS) is a tool that helps office administration manage and track the flow of visitors into a business’s facility and allows selective access to buildings. Visitors can sign in using a VMS-loaded kiosk to self-register for a meeting or event. The tool monitors who are on the premises in real time and keeps records of visitor details for future reference or security purposes. 

The tool features include guests’ pre-registration, instant notifications upon arrival, and visitor badge generation with photos for identification purposes. The administration staff or employees are notified when the guest arrives, allowing them to offer guests directions to a room or display the directory on the kiosk. It can also be used to manage assets, such as keys and access cards assigned to visitors. Each asset is individually tagged to avoid unauthorized access due to loss or theft.

In the case of emergency evacuation, the administration staff can sign out people off the building premises securely using an electronic verification process. 

What are the core features of visitor management software?

Visitor tracking: Record and monitor visitor information, such as name, photo ID, time of arrival/departure, purpose of visit, and contact person within the organization. The feature offers insight into who is entering or leaving the premises. It simplifies visitor registration processes, prints ID badges for visitors, and provides detailed reports on visitor data to enhance security measures within a facility.

Contact management: Store and organize visitor data as contact profiles within the system for easily retrieving visitor information in real time. The feature allows sending customized messages or notifications directly from the software platform to simplify communication between the host, administration, and visitor.

What are the benefits of using visitor management software?

Automates visitor data collection: Visitor management software automates visitor data collection by digitally capturing and storing visitors' information, including names, contact details, visit times, and the purpose of the visit. This eliminates manual visitor log management, prone to errors and inefficiencies. The tool saves time and ensures accurate record-keeping for security or administrative purposes.

Keeps track of visitor history: Automated visitor data collection and profile management offered by a visitor management system creates historical visitor logs. The tracked data provides insights about frequent guests, duration of visits, or peak visiting times to plan and improve operations. It also assists with security by maintaining a record of all individuals who entered the premises at specific times or days in the case of emergency or unauthorized visitor access.

Enhances security of premises: Visitor management software provides complete control over who enters and exits a building premises. It checks visitor identities, keeps records of visits, and generates instant alerts for suspicious activities or unauthorized access attempts. This ensures that only authorized individuals can enter the facility, enhancing safety measures significantly.

What are the potential issues with visitor management software?

Data privacy concerns: Visitors' personal information, such as names, contact details, and biometrics, is stored and processed in visitor management systems, which could be accessed or misused if not properly protected. If the software lacks strong data protection measures, it may lead to breaches of confidentiality, causing reputational damage and possible legal consequences for businesses.

Limited feature customization: Limited customization may not allow business administration staff to tailor the system per their specific needs, such as branding or unique check-in processes. This could prevent businesses from achieving optimal efficiency, security, or guest experience that aligns with the business’s identity and standards.

Complex check-in process: If the system’s check-in process is not intuitive with activities, such as entering details, generating tags, or uploading biometrics, it can lead to longer visitor queues. This undermines quick access control and security checks, integral aspects of an effective visitor management solution. It can also negatively affect your organization's professionalism and efficiency, affecting business relationships or customer satisfaction levels.

How much does visitor management software cost?

Most visitor management software products are priced “per month” basis, and their entry-level pricing plan ranges from $2.5 to $389+* . An enterprise product priced higher may include additional features such as integrated payments, meal booking, and ghost reservations.

*The pricing included is for the entry-level/lowest-priced offerings found on vendor websites as of Feb. 06, 2024.

What is visitor management software used for?

A visitor management system centralizes visitor information for the administration staff to enhance the security of the premises. However, the software can have multiple use cases based on the data fed into the system and the tool's features leveraged. Some of them are:

Digital signature: A visitor management system lets visitors electronically sign confidentiality agreements or terms of visitation on a touchscreen device, such as a smartphone, tablet, or any other digital screen. This feature enhances security by capturing and storing each visitor's unique signature for repeat visits, future verification, and compliance with policies and procedures. It also minimizes paperwork while providing an eco-friendly solution.

Visitor self-check-in and check-out: The visitor management tool enables visitors to sign in and out without needing a receptionist or security staff. It uses an interactive kiosk or a mobile device that captures information about each visitor, such as name, reason for visit, host's details, and other relevant information, enhancing efficiency while maintaining on-site security.

Registration management: Visitor management software allows visitors or hosts to pre-register for their arrival. They can add the required visitor details, upload identification documents, electronically sign documents, and print badges beforehand. This automates the check-in process and reduces wait time for visitors in queues.

Which software tools integrate with visitor management software?

A visitor management tool integrates with various solutions for data export and import. We looked across thousands of reviews from the software users to identify the products users frequently mentioned they integrated with their tools:

Slack team communication software integrates with a visitor management system to send real-time chat notifications to hosts about their visitors’ arrival and expected wait time. Teams can use the integrated platform to discuss visitor needs, answer questions, and coordinate access or directions directly in the chat thread. 

Microsoft Teams is a meeting software tool that integrates with visitor management software to facilitate virtual and in-office visitor meetings. The integrated system automatically grants visitors temporary access based on their meeting details, allowing quick access to designated meeting rooms. 

Microsoft Outlook email tracking software integration with a visitor management tool captures visitor email addresses during registration and adds them to the email system for marketing or meeting communication. The integrated system reveals the engagement on emails via clicks, helping the administrator or host to personalize follow-ups or offer marketing material tailored to visitors’ interests. 

Okta single sign-on software (SSO) integrates with a visitor management system to strengthen visitation security by providing two-factor authentication instead of a VMS password. This simplifies access control by automatically granting access to visitors based on SSO user roles and pre-approved invitations.

Google Calendar scheduling software integrates with visitor management software to schedule virtual or in-person meetings with visitors. The integrated system sends a link to the expected visitors to pre-register themselves and generate and print access badges. Hosts and administrators can gain insights into visitor trends and patterns based on scheduling data, enhancing future meetings and resource allocation.

*We identified these integrations mentioned most often in verified reviews of visitor management software published on Software Advice within the past two years (as of Feb. 06, 2024).

Key considerations when purchasing visitor management software

Determine the customization options for visitor badges. Customization options for visitor badges in visitor management software allow businesses to incorporate their branding logos and visitor details for specific tracking. It enhances security by including additional details, such as visit purpose, access level, or time of entry and exit. Customized badges also ensure a professional image, which may improve visitors' perception of the business.

Check software scalability for large visitor volumes. Scalability in visitor management software is crucial to handle large volumes of visitors as the business expands. If a business has peak visit periods, the system should be able to cope with increased demand by reducing wait time without compromising performance or affecting the visitor experience.

Assess integration capabilities with existing systems. Integration capabilities with existing business administration systems ensure smooth data flow and reduce error-prone manual data entry. It enables seamless sharing of visitor information across security teams, thus improving efficiency while maintaining high accuracy.

Products evaluated for the pricing calculation were taken from Software Advice’s visitor management software . The pricing ranges exclude freemium versions of the products. The features highlighted were identified based on their relevance and the percentage of products in Software Advice's directory that offer them. 

This visitor management software buyers guide was authored by Software Advice’s content team. We develop our guides using the author's expertise, insights from 2M+ unique user reviews, and our proprietary data science algorithms to identify trends in user sentiment, preferences, and priorities. Some text was generated with assistance from artificial intelligence tools.

Change the way you manage visitors.

Tired of maintaining visitor check-ins on books & paper? Track and manage your daily visitors with ease on Visitdesk .

Upgrade your office to 5G!

One-stop smart visitor management system to ensure safe workspace.

Stay in full control

Manage everything that comes through your front door!

Visitor check-in's

Visitdesk provides a seamless and consistent check-in experience for everyone who walks through your door.

Verify visitor's

Visitdesk will verify the visitor's information via OTP (One Time Password) through SMS or eMail.

Track visitor's

Every visitor's information are securely stored and archived so that you can access it if and whenever you need it.

Cool features

Make your reception area smart!

Sleek tab sign-in brings the delightful experience to your reception and smart features enhance your security and manage your visitor logs in a swift.

Face Capture

Take your visitor authentication to next level

Print Tokens

Print visitor tokens via Device instantly

OTP Verification

Online verification through OTP via SMS / Email

Digital Checkin

Replaces the traditional log-book entries with digital platform.

Cool features!

More Features

Instant notification, invite guest, bulk invites, real-time access control, approve/reject visitor, activity dashboard, manage user roles, nda signing, report generation, manage deliveries, branches setup, multi-desk configuration, custom fields, visitor configurations, purpose of visit, filter & export, custom messages, configure workplace.

Why Visitdesk?

Why customers love Visitdesk?

We will recoup a huge chunk of the time your business is wasting with paper forms or by maintaining visitor books.

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'WOW!' your visitors with Visitdesk.

World class visitor management system now available for your business with features like Face Capture, Compliance Sign, OTP Verification, Print Token.

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Visitdesk provides an end-to-end solution for your front desk.

Visitdesk provides an end-to-end solution for your front desk, lobby and gatekeeping. Let it be a Government Office, Corporate office, Personal office, Hospital, Clinic, School, College, Hotel, Residential House, Gated Community and where ever you could possibly imagine of inflow if visitors "Visitdesk is an Ideal Solution" for you.

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Visitdesk is the end-to-end solution for the frontdesk management for the corporate offices and headquarters.

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Visitdesk provides complete solution for the frontdesk and security management for Industries and Factories to manage visitors/customers.

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Tabraiz Ali

This is an amazing app, looking forward to deploy it all over my branches.

We run multiple outlets and Visitdesk is the visitor management system we are going to use.

The Visitdesk team is very prompt to answer. As far as their service goes, it can't get any better.

Visitdesk has tremendously simplified the way of hosting our guests. It's a breeze to use this Visitor Management Software.

I just tried its free version, I am in love with this visitor management software.

Amazing app for amazing offices, simplified solution with great design.

I am impressed with the visitor management features such as face-capturing and OTP verification.

Introduction In today’s rapidly evolving digital landscape, businesses and organizations are continuously seeking innovative ways to enhance security, streamline operations, and improve overall efficiency. One crucial aspect of facility management that often goes overlooked is visitor management. Traditionally, manual visitor logs have been the norm, but with the advent of technology, digital visitor management systems […]

Introduction In today’s fast-paced world, the importance of prioritizing health and wellness in the workplace cannot be overstated. As employees spend a significant portion of their time at work, the environment in which they work plays a crucial role in their overall wellbeing and productivity. Therefore, creating a work environment that promotes health and wellness […]

create unique visitor ID badges that enhance security, processes, and contribute to a safer workplace environment. What are visitor badges? Badges are often seen in workplaces and schools to help spot visitors easily. Sometimes, even employees have to wear them as per company rules. Visitor badges can be used for a specific time or just […]

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Kingdom of the Planet of the Apes

Many years after the reign of Caesar, a young ape goes on a journey that will lead him to question everything he's been taught about the past and make choices that will define a future for a... Read all Many years after the reign of Caesar, a young ape goes on a journey that will lead him to question everything he's been taught about the past and make choices that will define a future for apes and humans alike. Many years after the reign of Caesar, a young ape goes on a journey that will lead him to question everything he's been taught about the past and make choices that will define a future for apes and humans alike.

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Federal prosecutors are examining financial transactions at Block, owner of Cash App and Square

Federal prosecutors are digging into internal practices at Block, the financial technology firm launched by Twitter co-founder Jack Dorsey, discussing with a former employee alleged widespread and yearslong compliance lapses at the company’s two main units, Square and Cash App , two people with direct knowledge of the contacts say.

During the discussions, the former employee provided prosecutors from the Southern District of New York documents that they say show that insufficient information is collected from Square and Cash App customers to assess their risks, that Square processed thousands of transactions involving countries subject to economic sanctions and that Block processed multiple cryptocurrency transactions for terrorist groups.

Most of the transactions discussed with prosecutors, involving credit card transactions, dollar transfers and Bitcoin, were not reported to the government as required, the former employee said. Block did not correct company processes when it was alerted to the breaches, the former employee told prosecutors and NBC News.

Roughly 100 pages of documents the former employee provided to NBC News identify transactions, many in small dollar amounts, involving entities in countries subject to U.S. sanctions restrictions — Cuba, Iran, Russia and Venezuela — as recently as last year.

“From the ground up, everything in the compliance section was flawed,” the former employee told NBC News. “It is led by people who should not be in charge of a regulated compliance program.” 

A second person with direct knowledge of Block’s monitoring programs and practices echoed that assessment; NBC News granted the former employee and the second person anonymity to guard against potential reprisals.

The Southern District of New York declined to comment.

Edward Siedle, a former Securities and Exchange Commission lawyer who represents the former employee and participated in the discussions with prosecutors, said, “It’s my understanding from the documents that compliance lapses were known to Block leadership and the board in recent years.”

Prosecutors met with the former employee after NBC News  reported in mid-February that two other whistleblowers had told financial regulators about compliance failures at Cash App, the hugely popular mobile payment platform owned by Block.  Cash App , introduced in 2013, allows users to send and receive money instantaneously among themselves and to buy stocks and Bitcoin. As of December, Cash App had 56 million active transacting accounts and $248 billion in inflows during the previous four quarters, the company said.

Asked about the probe, a Block spokeswoman provided the following statement: “Block has a responsible and extensive compliance program and we regularly adapt our practices to meet emerging threats and an evolving sanctions regulatory environment. Our compliance program includes systems, tools, and processes for sanctions screening, as well as investigating and reporting on sanctions issues in accordance with our regulatory obligations. Continually improving the safety and security of our ecosystem is a top priority for Block. We have been and remain committed to building upon this work, as well as continuing to invest significantly in our compliance program.”

The company said it believed it had voluntarily reported the “thousands of transactions” described by the former employee to the Office of Foreign Assets Control, or OFAC, a department of the U.S. Treasury that enforces economic sanctions. But the former employee disputed that, saying thousands of different transactions were not reported.

Block’s voluntary self-disclosure to OFAC led the agency to issue a no-action letter , indicating the closure of the investigation with no administrative action. The letter identified Cash App transactions, the company said, adding that the resolution confirmed Block’s analysis of its controls and processes companywide.

Square, the other main business unit at Block, is a financial services platform used by millions of merchants. Documents provided to prosecutors and reviewed by NBC News identify instances at Square when it failed to conduct basic customer due diligence on its international merchant sellers and improperly reimbursed some of the merchants’ funds that had been frozen for sanctions violations. (Merchants are considered customers at Square, while users are considered customers at Cash App.) New customers at both Square and Cash App who triggered sanctions alerts at their initial screenings were permitted to conduct transactions before the alerts were resolved, the documents say. They also show instances of employees’ flagging that customer biography information, such as linked social media accounts, was not screened against sanctions keyword lists. 

Cash App’s design increased the risk of compliance lapses, the documents indicate. “Due to the nature of the product,” a document said, “customers do not appear to leave stored balances in Cash App very long so our ability to block a stored balance or reject funds is limited. In virtually all situations, balances have been depleted by the time of review.”

Block said sanctions risk on Cash App is mitigated by compliance controls and the nature of the customer base, focused on U.S. customers.

The former employee also told prosecutors about the findings of an outside consultant Block hired to assess its internal systems for monitoring suspicious activities, rating customer risks and screening for sanctions violations. The consultant identified almost 50 deficiencies in those systems last year, the documents show. 

In its response to NBC News, the company said the hiring of the consultant showed Block’s commitment to perform and improve compliance, adding that 50 deficiencies were not unusual given the report’s scope. The former employee’s interpretation of the report misconstrues its findings and their significance, the company said. 

The company declined to answer questions about the specific deficiencies cited in the documents. It said that when deficiencies are identified, Block works “with our in-house legal team, as well as with outside counsel and consultants, to advise us on the issue and appropriate remediation.” The company conducts recurring sanctions screening on all merchants, it said, and its program includes the essential components expected by OFAC.

OFAC  administers and enforces economic sanctions to protect the nation against “targeted foreign countries and regimes, terrorists and terrorist organizations, weapons of mass destruction proliferators, narcotic traffickers, and others,” according to its website. It “strongly encourages” companies to develop, implement and routinely update sanctions compliance programs. “Senior management’s commitment to, and support of, an organization’s risk-based sanctions compliance program is one of the most important factors in determining its success,” OFAC says, and it is essential to fostering “a culture of compliance throughout the organization.”

Along with senior management, the Block board of directors was informed of extensive lapses at the company, the former employee told prosecutors. In recent months, Block has announced the unexpected departures of two directors: Lawrence Summers, the former U.S. treasury secretary and a Block director since 2011, resigned in February, and in April it said Sharon Rothstein, a director since 2022, will not stand for re-election at the company’s annual meeting in June.

Block said that Summers and Rothstein were leaving the board to devote more time to other professional and personal activities and that their departures were not “a result of any disagreements with the company on any matter relating to the company’s operations, policies or practices.”

During his time on the board, Summers served on the audit committee, which is charged with reviewing and discussing with management the company’s program and policies on risk assessment and risk management. The committee is overseen by Lord Paul Deighton, a former Goldman Sachs executive who was commercial secretary to the treasury in the U.K. government from 2013 to 2015. NBC News requested interviews with Deighton and Summers, but they declined, forwarding the requests to Block’s corporate communications unit. 

Block has encountered difficulties with regulators before. In late 2021, the Financial Market Supervisory Committee of the Bank of Lithuania ordered Verse Payments Lithuania UAB, the company’s European version of Cash App, to determine the identity of its existing clients whose identities had not been established or had been established out of compliance with the law on Prevention of Money Laundering and Terrorist Financing. 

Verse and its former head were  fined last year when the Bank of Lithuania inspected Verse and “found serious and systematic violations of the prevention of money laundering and terrorism financing.” The top Verse executive “did not ensure the safe and reliable operation of the institution, did not take effective measures to eliminate violations and did not ensure the compliance of the institution’s activities with the established requirements, although information about the violations committed by the institution was known to him for a long time,” the Bank of Lithuania said at the time.

Block shut down Verse last year. On an earnings call  in August, Dorsey said that Verse required significant investment and that its market had “not seen the growth and profitability we had expected.”

Mobile payment apps like Cash App, PayPal and Venmo are popular, with over three-quarters of U.S. adults using them, according to a study last year by the Consumer Finance Protection Bureau. Known as person-to-person payment platforms, the services pose risks to their users and to the financial system, regulators say. In recent years, for example, law enforcement officials have cited criminals’ use of payment apps to evade laws, such as laundering stolen Covid relief funds in  2020 .

Cash App is not a bank , but it uses   external banking partners to   conduct various services. One is Sutton Bank, the small Ohio institution that issues Cash App’s prepaid Visa debit cards, allowing users to spend or withdraw their funds. Banks are required to know every one of their customers, but the Cash App program “had no effective procedure to establish the identity of its customers,” the previous whistleblowers said in their complaints to federal financial regulators.

On March 29, Sutton Bank settled a consent order with the Federal Deposit Insurance Corp. that echoed the whistleblowers’ allegations. In the order, the FDIC alleged “unsafe or unsound banking practices and violations of law or regulation” at Sutton, including those relating to the Bank Secrecy Act. 

Under the order , Sutton agreed to revise its internal programs to “improve its supervision and direction” of its anti-money laundering and terrorism financing program and “to assure and maintain the Bank’s full compliance with the Bank Secrecy Act.” Sutton also agreed to look back to July 2020 “to ensure that all required customer identification program information has been obtained and the bank has formed a reasonable belief that it knows the true identity” of its customers. 

The FDIC order cited Sutton Bank’s work with “third parties” or outside entities and required it to provide details about anti-money-laundering compliance and customer identification programs at the outside companies it works with. The FDIC did not name Cash App in the order, but it is the largest third party that Sutton Bank works with, according to its chief compliance officer. The FDIC order also required Sutton to provide quarterly reporting of “third-party compliance with legal, contractual, and service level responsibilities, and management actions to address anti-money laundering and countering the financing of terrorism deficiencies.”

James Booker, senior counsel at Sutton Bank, said in an email that the bank is working closely with regulators and that the recent consent order “settled some longstanding issues concerning anti-money laundering controls” that had arisen “prior to the bank’s 2023 restructuring of its anti-money laundering program.” 

As for Block, it said the Sutton consent order was not likely to affect Cash App’s ongoing business relationship with the bank.

Gretchen Morgenson is the senior financial reporter for the NBC News Investigative Unit. A former stockbroker, she won the Pulitzer Prize in 2002 for her "trenchant and incisive" reporting on Wall Street.