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TOUR BANK (HK) TRAVEL LIMITED

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Travelsure Protection Plan

Multiple coverage protection to safeguard your trip.

Special notice about Hang Seng Bank’s bancassurance partnership A new insurance partnership between Hang Seng Bank Limited and Chubb Insurance Hong Kong Limited came into effect on 10 July 2023 and the insurance partnership with QBE General Insurance (Hong Kong) Limited (“QBE”) has ended on 9 July 2023. Any policies issued by QBE expiring on or after 9 July 2023 will not be renewed. You can review your insurance coverage before the expiration of policy to make sure you have a timely replacement. View arrangement details

Flash trip to China? Travelsure Protection Plan (Single Trip Cover) provides the medical expenses coverage during your trip. Premium from HKD41/day.

Plan overview

Travelsure Protection Plan (“Travel Insurance”) offers Single Trip Cover, Annual Global Cover and Annual China Cover to meet your different travel insurance needs. It also offers various protection, including trip cancellation or delay, participating in winter or water sports and more.

This Travel Insurance is underwritten by Chubb Insurance Hong Kong Limited ("Chubb"). 

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Key features

Up to hkd1,000,000 medical and personal accident coverage.

This Travel Insurance covers the medical expenses and emergency assistance arising from sickness or accident during the trip, include:

• Overseas Hospital Admission Deposit up to HKD20,000 (under Chubb Assistance – 24 Hour Worldwide Assistance Services)
• Hospital Cash benefit for hospitalisation due to Bodily Injury or Sickness (not applicable to Annual China Cover Basic Plan)
• Follow-up Medical Expenses up to 90 days after return to Hong Kong, for the treatment of the same Bodily Injury or Sickness arose during the trip
• Expenses for Trauma Counselling within 90 days from the occurrence of a traumatic event, when the Insured is the victim and sustains Bodily Injury due to that traumatic event
• Expenses for Mobility Extension for the equipment and installation/modification if the Insured sustains Permanent Total Disability arising from Bodily Injury during the trip
• Hotel accommodation and transport expenses provided that the Insured Person is recommended by Physician to convalesce immediately before continuing with the Journey after hospital confinement overseas and the original scheduled ticket is forfeited
• Transport and escort services expenses for the escorting the child back to Hong Kong, and Compassionate Visit expenses covering the transport and accommodation expenses for visiting the Insured Person who is unfit to travel, endangered or suffers from death due to Bodily Injury or Sickness (under Chubb Assistance – 24 Hour Worldwide Assistance Services)
• Accidental death, loss of limb(s), eyesight, hearing, speech or Permanent Total Disability and
• Compassionate Death Cash for sustaining Bodily Injury on the Journey leading to Accidental death or Sickness leading to death within 12 months

Up to HKD3,000 loss of Personal Cash & HKD10,000 Travel Documents coverage

This Travel Insurance covers (not applicable to Annual China Cover Basic Plan):

• Loss of cash, banknotes or cheques (excluding digital currency); and
• Replacement cost of travel documents and/or travel tickets; and
• Additional transport and/or accommodation expenses for arranging the replacement travel documents and/or travel tickets

Up to HKD50,000 Credit Card Protection (Hang Seng Credit Card exclusive)

Within the 12 months following Bodily Injury during the Journey causing Accidental death or Permanent Total Disability, this policy will reimburse the Hang Seng Credit Card bill of the Insured Person spent at the date of the accident, including credit card interest and charges at the date of the accident. The premium of this policy must be paid with the Hang Seng Credit Card of the Insured Person.

Up to HKD15,000 Personal Property coverage

This Travel Insurance covers the loss, theft or damage to your personal belongings during the trip, including baggage, laptop, mobile phone (20% excess is applied), etc. Losses must be reported to the police within 24 hours and written police report is required. For losses occurred in transport, the Public transport Carrier must be notified and written report is required.

Up to HKD1,000 Baggage Delay coverage

This coverage (applicable to Single Trip Standard Plan / Annual Global Plan only) includes the cost of purchasing essential toiletries and clothing when checked-in baggage is delayed, misdirected or temporarily misplaced by a Public Transport Carrier for at least 10 consecutive hours from the time of arrival at destination's transport terminal.

Up to HKD30,000 Trip Cancellation and Curtailment coverage

This Travel Insurance (not applicable to Annual China Cover Basic Plan) offers reimbursement of the pre-paid and unused tour or transportation fare, accommodation deposit and / or cost of admission ticket to major sporting event, musical concert, museum or theme park arising from trip cancellation and/or curtailment due to specific events.

Up to HKD2,000 Travel Delay or HKD10,000 Re-routing coverage

This Travel Insurance plan covers (not applicable to Annual China Cover Basic Plan and only one of the compensations is available):

Travel delay

• Cash Benefit for the first 6 hours and every 8 hours of travel delay; or
• Reimbursement for the additional or forfeited accommodation expenses outside Hong Kong if the delay exceeds 24 consecutive hours

Re-routing In the event of delay of a Public Transport for at least 8 consecutive hours or the unexpected issuance of Black Alert at the destination after commencement of the journey, and the journey has to be re-routed, this insurance will cover:

• The lost transport and/or accommodation expenses paid in advance or forfeited by the Insured Person after departing from Hong Kong; or
• Reasonable additional transport and/or accommodation incurred by an Insured Person to enable him or her to arrive at their scheduled destination
• Re-routing due to Black Alert is not covered in Annual China Cover Standard Plan

Up to HKD5,000 Rental Vehicle Excess coverage

This coverage (applicable to Single Trip / Annual Global Plan only) includes reimburse the insurance excess that is legally liable to be paid by the Insured Person, due to the loss or damage to a rental vehicle caused by an accident while under the Insured Person's control during the Journey.

Coverage overview

Mainland China and Macau - Basic Plan

Asia [1] and worldwide - Standard Plan

Not Applicable 

Not Applicable

Global Cover

China Cover - Basic Plan

China Cover - Standard Plan

5,000 (20% excess is applicable for each and every Mobile Phone claim)

Note(s): The information above is for reference only, you can refer to the plan coverage and Policy Wording for details.

Product information

Eligibility, travelsure protection plan - single trip coverage.

Ms. Leung slipped in the lift lobby at the hotel while she was staying in Korea.

Before the trip

She applied for Travelsure Protection Plan  – Single Trip Coverage

Upon hospital admission in Korea

• Her travel companion called the Chubb Assistance hotline to refer and arrange for a translator to communicate with the doctor, as they did not speak Korean
• It was diagnosed that her injury was rather severe
• The doctor advised her to get back to Hong Kong for immediate medical treatment
• The Chubb Assistance team then arranged medical repatriation for her, including the ambulance and flight arrangements back to Hong Kong

When waiting for the flight back to Hong Kong at the airport

Her mobile phone and tablet computer were stolen

When the insurance is claimed

Ms. Leung successfully claimed the following losses:

• Medical expenses in Korea
• Non-refundable prepaid cost of Booked Holidays arising from the trip curtailment
• Extra travelling expenses for medical repatriation
• Follow up medical treatment in Hong Kong
• The loss of her mobile phone and tablet computer

Total compensated amount: HKD 81,000

TravelSure Protection Plan - Annual Global Coverage

Ms. Chau was about to take off for a trip, but had to cancel due to the sudden death of an immediate family member from an acute disease.

She applied for Travelsure Protection Plan – Annual Global Coverage

Before the take off for the trip

She suffered the loss of a loved one, and her travel plan was disrupted and cancelled

She was fully compensated for the non-refundable prepaid costs of the air tickets and hotel accommodation

Total compensated amount: HKD 21,000

The payment was directly credited through autopay into her designated bank account

• This Policy is only valid for travels originating from Hong Kong
• The insured age of the Single Trip Coverage has no upper limit; the Annual Trip Coverage is only available to those under 75 years old (at the policy effective date)

Popular questions

No, customers must purchase Travelsure Protection Plan prior to your departure from Hong Kong.

Yes, Travelsure Protection Plan provides cover for business travel (limited to administrative, clerical and non-manual works only).

No. Travelsure Protection Plan does not cover injury or death caused by any labour work. So you should approach the insurer who issued your helper's employee insurance for an extension of the protection to overseas work.

Yes, Travel Insurance is designed for people going abroad as a visitor for leisure or on business trips. The scope of coverage is different from a life insurance plan.

Application

Single trip cover: there is no age limit. Annual cover: The Insured Person(s) must be between 18 to 74 years old, while child(ren) must be under 18 years old (at the policy Commencement Date or Renewal Date). Point to note when applying for child(ren) under 18 years old who do(es) not travel with parent:

• Please select "Friends/relatives" to proceed online application.

No. The travel warning issued by the World Health Organisation against a certain country or region shall have no bearing upon the protection provided by this plan. However, it is suggested that an insured should closely observe the development of the relevant situation as any orders promulgated subsequently by the government may affect the insured's journey and the protection under this plan.

Coverage related

Annual Coverage:

The insurance period of annual coverage is 1 year from the policy effective or renewal date.

Maximum coverage period for each journey (there is no limit on the number of journeys during the insurance period) is the earliest of:

• up to 60 days (inclusive of the date of departure); or
• 3 hours after the Insured Person passed through Hong Kong immigration control point on their return to Hong Kong; or
• At the end of the Period of Insurance

The maximum insurance period of single trip coverage is 6 months.

Under Basic Plan of the Annual China Cover, if the Insured Person sustains bodily injury caused by an assault during a robbery while traveling in mainland China (excluding Hong Kong SAR) or Macau SAR, which leads to death or permanent disability, the original Personal Accident benefit of HKD200,000 will be doubled to HKD400,000.

Insured Person can enjoy policy benefits under issuance of "Black Alert" or "Red Alert" in the planned destination:

(Applicable to Single Trip Coverage and Annual Global Coverage only) Before the trip:

• Trip Cancellation benefit up to HKD30,000

During the trip:

• Trip Curtailment benefit up to HKD30,000 ; or
• Re-routing (Black Alert only) up to HKD10,000; and
• Free 10-day policy extension

For "Black Alert", the Insured Person can be reimbursed the relevant loss up to the maximum Sum Insured. For "Red Alert", reimbursement will be up to 50% of the relevant loss and the maximum Sum Insured.

As long as the condition is covered under the policy, you can enjoy the insurance protection when admitted to non-designated hospitals outside the hospital list. But, please note that the guarantee of hospital admittance deposit in the case for admission to non-designated hospitals is up to HKD20,000. You must also obtain the original copy of the hospital or medical receipt with the diagnosis certified by the attending doctor and settle such medical expenses first. And then file a claim when you return to Hong Kong.

The China Emergency Card is applicable to hospital admission only. If you only visit an out-patient clinic, you need to pay the consultation fee, get a receipt and medical certificate, and then file a claim when you return to Hong Kong. Make sure the medical practitioner treating you is licensed by the competent medical authorities.

Emergency assistance and China Emergency Card

If you need any emergency assistance during your trip, please call our Chubb Assistance – 24 Hour Emergency Assistance Hotline at (852) 3723 3030 .

You'll receive an email from Chubb with instructions on how to get your China Emergency Card and how to add the Card to your Apple Wallet or Android PassWallet.

In such event, you should:

• Check the hospital list   and call the Chubb 24-Hour Emergency Hotline at (852) 3723 3030 for assistance.
• Chubb Assistance China Emergency Card
• Travel document, e.g. Re-entry Permit, HKID or Passport
• Keep all hospital receipts and pass them onto Chubb Insurance Hong Kong Limited for claims handling within 30 days after you are discharged

All information provided on the hospital list is subject to change without prior notice. Please contact the 24-hour Chubb Emergency Hotline for assistance.

For cases involving hospitalisation, you must present the China Emergency Card to be eligible for the fast-track admission service. Otherwise you will have to pay the expenses first and then file a claim or contact our 24-hour emergency service for assistance.

Yes, all you need to do is just re-install the China Emergency Card to the original or new mobile device. There is no card replacement cost. 

Managing policy

No, application for the Travelsure Protection Plan for the purpose of emigration will not be accepted and the policy will become invalid when you emigrate to an overseas country or territory.

Prior to the expiry date of the policy, you can call the Customer Services Hotline at  (852) 3191 6668 (Mondays to Fridays, 9 a.m. to 5:30 p.m., closed on Saturdays, Sundays and Public Holidays) to apply for a policy extension. Chubb Team will review and process the policy extension request. The policy will only be effective when such application has been approved and the premium for the extended period has been paid.

To ensure a continuous coverage, your policy will be renewed automatically upon the expiry date for 1 year and the annual premium will be debited from the credit card provided. The renewal insurability is subject to the terms and conditions in the renewal notice and policy wording. If you do not wish to renew the policy, you should notify Chubb after receiving the renewal notice.

No, you should submit your claim to the Travel Industry Compensation Fund for compensation.

No, cancellation of the journey as a result of administration arrangements of the travel agency are not covered by the Travel Insurance.

In the event of trip cancellation due to unexpected outbreak of natural disaster (such as landslide, earthquake, volcanic eruption, tsunami, typhoon or hurricane) at the scheduled destination arising within 7 days before the departure date of the journey, the Travel Insurance will pay the Insured Person the Booked Holidays forfeited.

Such coverage is not applicable to Annual China Cover - Basic Plan.

Make a claim

Claim procedures.

Find details on how to submit your claim and more.

Download form

You can find all forms and documents here for our insurance policies.

Useful information

• Plan Coverage
• Plan premium
• Declaration (Single Trip Cover)
• Declaration (Annual China Cover/Annual Global Cover)
• Policy Wording(Single Trip Cover)
• Policy Wording (Annual China Cover)
• Policy Wording (Annual Global Cover)
• Hospital List & Contact Number [for Annual China cover ONLY]
• Outbound Travel Alert (OTA) currently in force

Need more help?

Call us for enquiry.

(852) 29989888

Leave us a message

You may be interested in

Other point(s) to note.

• The above general insurance plan ("this Plan") is underwritten by Chubb Insurance Hong Kong Limited (“Chubb”) which is authorised and regulated in Hong Kong SAR by the Insurance Authority. Chubb reserves the right of final approval of the policy issuance. Hang Seng Bank Limited ("Hang Seng Bank") is registered as an insurance agency by the Insurance Authority (License No.: FA3168) and authorised by Chubb for distribution of this Plan. This Plan is a product of Chubb and not Hang Seng Bank. Upon application to this Plan, insurance premium will be payable to Chubb, and Chubb will provide Hang Seng Bank with commission and performance bonus as remuneration for distribution of this Plan. The existing staff remuneration policy on sales offered by Hang Seng Bank takes into account various aspects of the staff performance instead of focusing solely on the sales amount.
• In respect of an eligible dispute (as defined in the Terms of Reference for the Financial Dispute Resolution Centre in relation to the Financial Dispute Resolution Scheme) arising between Hang Seng Bank and the customer out of the selling process or processing of the related transaction, Hang Seng Bank is required to enter into a Financial Dispute Resolution Scheme process with the customer; however, any dispute over the contractual terms of the insurance product, underwriting, claims and policy service should be resolved directly between Chubb and the customer.
• The above information is intended to be a general summary for reference only. Please refer to the policy wording for exact terms, conditions and details of the exclusions.
• Including mainland China, Bangladesh, Brunei, Cambodia, Guam, India, Indonesia, Japan, Korea, Laos, Macau SAR, Malaysia, Mongolia, Myanmar, Nepal, Pakistan, Philippines, Saipan, Singapore, Taiwan, Thailand, Tinian and Vietnam.
• Terms and Conditions apply.

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livi Personal

• Account Opening
• livi Flexi Loan "Personal Loan"
• livi Flexi Loan "Balance Transfer"
• Foreign Exchange
• livi Debit Mastercard
• livi PayLater
• “Travel Now” Insurance Plan​
• Easy HomeCare

livi Business

• livi Business SME Financing
• livi Business Account
• livi Shopping Rewards is here
• livi Rewards is here
• yuu with livi
• BOC Chill Card: Chill Date Snap up tickets every month

Important Notice “Travel Now” Insurance Plan will no longer be available for applications starting 1 June, 2024.

“Travel Now” Insurance Plan

Chill out Your Way with All-Rounded Protection

Insurer: Bank of China Group Insurance Company Limited ("BOCG Insurance")

The Plan is a general insurance product underwritten by BOCG Insurance. The Bank is the appointed insurance agency of BOCG Insurance.

livi's Travel Insurance

Travel abroad at ease with all-rounded protection for your family & pets on COVID-19 & sickness, hazardous activities, car rental, valuables & more

COVID-19 Related Medical Treatment, Trip Cancellation, Curtailment or Delay Coverage

Hazardous Activities & Rental Vehicle Excess Coverage

Comprehensive

Personal Liability Protection, Personal Items Including Mobile Phone and Laptop

Free Coverage for Children (from 2nd child) & Pet-Related Coverage

Flash Offer: Premium As Low As 9 HKD (Per Head Per Day)*

*Couples with 2 kids (under aged 18) applying for TravelNow Lite (District 1, Cover period 9 days) as example

Flash Offer Period is from now till 30 Jun 2024. Customers who successfully apply for "Travel Now" Insurance Plan can enjoy premium discount of 35%.

How to apply

Apply for “travel now” insurance plan.

• Login to your livi bank app

Tap on the "Insurance" tap to start your application

• Start your application

Select your destination, travel period, number of traveller(s), plan level and provide other relevant information.

Instant policy issurance upon completion of payment

What is the relationship of BOCG Insurance and livi in the sale of this product?

"Travel Now" Insurance Plan is underwritten by BOCG Insurance and livi is the appointed insurance agency of BOCG Insurance for distribution of this insurance plan (insurance agency licence no. GA1033). BOCG Insurance is authorised by the Insurance Authority to carry on general insurance business in Hong Kong Special Administrative Region of the People's Republic of China. The insurance product is a product of BOCG Insurance, not livi's.

What is "Travel Now" Insurance Plan?

"Travel Now" Insurance Plan is a general insurance product that provides single trip travel plan. It is divided into 2 plans, namely "Travel Now" Plus and "Travel Now" Lite. Applicants can purchase additional coverage - (i) Enhanced Benefit and (ii) Cruise Benefit. 

Am I eligible to apply for this plan? What are the requirements for the insured person(s)?

Important notes.

Starting from June 19, 2024, the policy copy of “Travel Now” Insurance Plan will no longer be available in livi app. This change will not affect the status and benefit of your policy. You could download a copy of your policy documents before the mentioned date for your records. In the future, you could also contact the customer service hotline of the underwriting insurance company or log in to the insurance company's website for the details of your policy.

Livi Bank Limited (“livi”) is the appointed insurance agency of BOCG Insurance for distribution of general insurance products. The general insurance product above (“the Plan”) is a product of BOCG Insurance but not livi.

In respect of an eligible dispute (as defined in the Terms of Reference for the Financial Dispute Resolution Centre in relation to the Financial Dispute Resolution Scheme) arising between livi and the customer out of the selling process or processing of the related transaction, livi is required to enter into a Financial Dispute Resolution Scheme process with the customer; however any dispute over the contractual terms of the insurance product should be resolved between directly BOCG Insurance and the customer.

This promotion material is for reference only and is intended to be distributed in Hong Kong only. It shall not be construed as an offer to sell or a solicitation of an offer or recommendation to purchase or sale or provision of any products of BOCG Insurance outside Hong Kong.

Please refer to the policy issued by BOCG Insurance for detailed terms and conditions (including but not limited to each benefit items and scope of coverage, conditions and exclusions) of the Plan.

Livi Bank Limited’s insurance agency licence no.GA1033.

Important Information

Scope of Coverage

Major Exclusions

Premium Table

Policy Terms and Conditions

Notes of Claims

Applicants are required to submit a claim to BOCG Insurance within 30 days after the trip, details are as follows:

BOCG Insurance

Customer Service Hotline: (852) 3187 5123

How to submit the claim form:

Print and fill in the "Travel Insurance Claim Form" on the BOCG Insurance website, and send it back to BOCG Insurance together with the required documents. BOCG Insurance may require additional relevant claim documents. Please also refer to the "Notes on Claims" in the policy terms.

If the information you submit is complete, BOCG Insurance will notify you of the compensation decision after receiving all the documents. If additional information or documents are required when approving the claim, the Claims Department of BOCG Insuarance will contact the customer by email/mail/telephone.

For enquiries about products, claims and after-sale services, please contact BOCG Insurance Service Hotline at (852) 3187 5123 (Office hours: Monday to Friday 08:50 to 17:50, closed on Saturdays, Sundays and public holidays).

During the journey, if you encounter an emergency, you can call the 24-hour emergency support hotline (852) 2861 9235 for immediate assistance. Please prepare the policyholder's name and policy number before calling, so that you can get the corresponding assistance as soon as possible.

For enquiries about the technical support for online insurance application, please contact 24 x 7 liviCare hotline at (852) 2929 2998 or Live Chat on the livi app.

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Premium deposit, Equity Linked Investments and structured notes are structured products involving derivatives. Investment Fund is an investment product and some Investment Funds would involve derivatives. The investment decision is yours but you should not invest in that investment product unless the intermediary who sells it to you has explained to you that the product is suitable for you having regard to your financial situation, investment experience and investment objectives.

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• Investment involves risks. The prices of investment products fluctuate, sometimes dramatically and the worst case may result in loss of your entire investment amount. Past performance is no guide to its future performance.
• Investors should read the terms and conditions contained in the relevant offering documents and in particular the investment policies and the risk factors and latest financial results information carefully and are advised to seek independent professional advice before making any investment decision.
• Investors should consider their own investment objectives, investment experience, financial situation and risk tolerance level.

Disclaimer and Important Notes of Insurance

• Standard Chartered Bank (Hong Kong) Limited (the “Bank”) is appointed by each of Allianz Global Corporate & Specialty SE (incorporated in the Federal Republic of Germany with limited liabilities) Hong Kong Branch (“Allianz”) and Prudential Hong Kong Limited (a member of Prudential plc group) (“Prudential”) as its insurance agent in respect of General Insurance and Life Insurance respectively. To the extent permissible by law, the Bank shall not be liable to any person for the use of any of the above information. The policy may contain Terms and Conditions which are not detailed in the above. If there is any discrepancy between the information contained in the above and the terms of the policy, the terms of the policy shall prevail. For exact Terms and Conditions, and details of the exclusions, please refer to the relevant policy.
• All General Insurance plans, offered by Allianz, are only available for subscription by resident of the HKSAR who are physically in Hong Kong, subject to the relevant Terms and Conditions.
• This webpage is intended to be valid in Hong Kong only and shall not be construed as an offer to sell or solicitation to buy or provision of any insurance product outside Hong Kong. Prudential and Standard Chartered do not offer or sell any insurance product in any jurisdictions outside Hong Kong in which such offering or sale of the insurance product is illegal under the laws of such jurisdictions. This webpage does not constitute a contract of insurance or an offer, invitations or recommendation to any person to enter into any contract of insurance or any transaction described therein or any similar transaction.
• The material and information contained on this webpage should be read in conjunction with the relevant product brochure and for the risk disclosure, please refer to the product brochure. For more information, please visit sc.com/hk/insure.

Risk Disclosure Statement for Foreign Exchange

• Foreign exchange involves risks. Fluctuation in the exchange rate of a foreign currency may result in gains or significant losses in the event that the customer converts deposit from the foreign currency to another currency (including Hong Kong Dollar).
• This webpage does not constitute any prediction of likely future price movements.
• Investors should not make investment decisions based on this webpage alone.
• This webpage has not been reviewed by the Securities and Futures Commission or any regulatory authority in Hong Kong.

To borrow or not to borrow? Borrow only if you can repay!

The character cited is not real and it is for illustrative purposes only.

TRAVELING OVERSEAS

• Global Banking
• Traveling Overseas

Global Traveler.

With Citibank ® as your wealth management partner, you can travel the world secure in the knowledge that you have a global network you can count on.

For more information, please call our CitiPhone Banking hotline (852) 2860 0333 (852) 2860 0333 or visit your nearest branch .

• SERVICES FOR ALL
• PRIVILEGES FOR CITIGOLD ® CLIENTS

Fee Free Global ATM Withdrawal

Your Citibank ® ATM card allows you access and withdraw cash at over 13,000 Citi ATMs worldwide without a handling fee.

To locate a Citibank ® branches or ATM worldwide, please click here .

To activate Overseas ATM Withdrawal Service, please click here .

Citibank ® World Privileges

Enjoy over 6,000 Citi worldwide benefits and discounts.

Places where you can expect an extra special welcome include golf courses, tourist attractions, spas, restaurants, retail shops and many top hotels. Simply look out for the Citibank ® World Privileges logo wherever you travel. For a complete global listing please visit here .

Emergency Cash Withdrawal

Withdraw up to US$10,000 emergency cash at any Citibank ® branch in case of emergency.

Travel Insurance

Our comprehensive travel insurance plan will take care of you and your loved ones in the event of accident or emergency.

Simply buy travel insurance before your trip via Citibank ® Online.

Please click here for more details on our insurance plans.

Preferential Foreign Exchange Rate

As a Citigold Private Client ® or Citigold ® client, you will enjoy preferential exchange rates on transactions of up to US$5,000 (or equivalent in available denominations).

Complimentary Access to Citigold ® Center

At Citigold ® Centers worldwide, you are also welcome to make full use of convenient essential business facilities such as local telephone calls and faxes, meeting rooms, etc.

Citigold Private Client ® and Citigold ® client can withdraw up to US$10,000 emergency cash at any Citibank ® branch in case of emergency.

Citigold ® Emergency Healthcare Services

As a Citigold Private Client ® or Citigold ® client, you can access to International SOS (ISOS) to ease medical needs around the world while traveling.

Simply make a collect call using the exclusive Citigold ® Emergency hotline + 65 6339 7370 65 6339 7370 or visit

www.internationalsos.com , entering the Citi membership number "021100A" to access the service.

Global Toll-free Hotline

You can call the 24-hour Citigold ® Dedicated Hotline via 800-CITI-CODE for assistance on your banking and investment matters while you are abroad.

3 easy steps to call home:

• Dial the International Access Code (e.g, Hong Kong is 001, Taiwan is 00), followed by 800-2484-2633 800-2484-2633
• Choose language (press 1 for English, press 3 for Mandarin, press 8 for Cantonese)
• Enter country code (e.g. Hong Kong: 852)

Our Global Toll Free Call Home Hotline service is available from the following destinations:

^When calling your home country from the U.S., please dial 1-800-2484-2633 as no international Access Code is required.

Quick Links

• Check out our latest promotions

Useful Links

• Fund Transfer
• Citibank ® Service Fees

Terms & Conditions: Terms & Conditions:

Global Banking Services

• All services provided under Global Banking Services are subject to availability and local regulatory restrictions and Citibank (Hong Kong) Limited does not guarantee the availability of any of these services in any market Citibank operates in. Citibank reserves the right to change Global Banking Services product offerings without prior notice to clients. Global Banking Services are applicable to designated regions only. Some regions are exempted from providing part of the services and some services are only applicable to Citigold Private Client and Citigold clients. Please refer to the Terms and Conditions of Global Banking Services stated below.

Overseas ATMs:

• Applicable to overseas cash withdrawal from Citibank and non-Citibank ATMs by clients of Citibank (Hong Kong) Limited. Waiver limited to handling charge incurred by Citibank (Hong Kong) Limited. For transactions effected in currencies other than Hong Kong dollars, the amount withdrawn will be converted into Hong Kong dollars at the prevailing exchange rate plus a conversion spread as determined by the Bank on the conversion day and debited from your account together with any charges that may be imposed by the respective ATM network provider (if any).

Global Toll-free Call Home Hotline:

• There may be some restrictions on the accessibility of the Citigold Connect number: (i) when you use mobile phone, payphone, and hotel phone (ii) depending upon which part of the country you are calling from.
• In some regions, the phone lines need to be registered for international dialing.
• You may be charged in case you access the Global Toll-free number from hotel phones. Please confirm with the hotel prior to accessing.
• You may be charged for domestic line usage when you use mobile phone to access the Global Toll-free Call Home Hotline. The free Global Toll-free Call Home Hotline service is only applicable to calls made by fixed telephone lines connected to the specified service provider.
• This service is only applicable to Citigold Private Clients and Citigold clients.

Emergency Cash Withdrawal:

Emergency Cash Withdrawal service is available when client does not have any Citibank ATM Card / Credit Card / Cheque / other means of obtaining cash. Citigold Private Client and Citigold clients can withdraw up to US$10,000 (or equivalent), Citi Priority clients can withdraw up to US$5,000 (or equivalent) and Citibanking clients can withdraw up to US$1,000 (or equivalent). Fees may apply to Citi Priority and Citibanking clients. For details, please check with the local Citibank Branch. Handling fee is waived for Citigold Private Client and Citigold client. For details of the participating countries, please call our 24-hour CitiPhone Banking Hotline (852) 2860 0333.

Other Remarks:

For Citibanking clients, if the "Average Daily Combined Balance" for the previous month falls below HK$10,000, a monthly service fee of HK$60 will be charged. A monthly service fee of HK$400 will apply to all International Personal Banking Citibanking clients, irrespective of the clients’ “Average Daily Combined Balance”. International Personal Banking clients are defined as clients whose correspondence address is not a Hong Kong address in our records.

For Citi Priority clients, if the "Average Daily Combined Balance" for three consecutive months falls below HK$500,000, a monthly service fee of HK$120 will be charged. A monthly service fee of HK$400 will apply to all International Personal Banking Citi Priority clients, irrespective of the clients’ “Average Daily Combined Balance”.

For Citigold clients, if the "Average Daily Combined Balance" for three consecutive months falls below HK$1,000,000 for 3 months, a monthly service fee of HK$300 will be charged (the monthly service fee for International Personal Banking clients is HK$500).

The “Average Daily Combined Balance” is calculated based on the sum of your daily balances of deposit, investment and accumulated paid premium of selected insurance products of all your single name account(s) and joint name account(s), divided by the number of calendar days in the month. Selected insurance products mean insurance policy(ies) with savings element or investment-linked insurance.

Important Notice:

• This webpage is for information purpose only and does not constitute any offer or solicitation or advice to buy or sell any security. Investments are not bank deposits and are not obligations of, guaranteed or insured by Citibank (Hong Kong) Limited, Citibank N.A., Citigroup Inc. or any of its affiliates or subsidiaries, or by any local governmental or insurance agency, and involve risks, including the possible loss of the principal amount invested. Share prices may go down as well as up. Investment products are not available for U.S. persons and might only be applicable to limited jurisdiction. Any person considering an investment should seek independent advice on the suitability or otherwise of the particular investment.
• The English version of these Terms and Conditions shall prevail wherever there is a discrepancy between the English and Chinese versions.

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Travel Insurance Plan

Our Travel Insurance Plan provides a broad range of coverage, including personal accident, medical expenses, property and luggage loss, and travel delays. It also provides options for a family plan and an annual multi-trip travel plan, so you can enjoy all of your travel without worries.

Product Highlights

Apply online now, premium table, major exclusions, tips for filing a claim, download document.

• Contact Us - General Insurance Product
• Family Plan Option If both parents purchase the plan together, all their accompanying children under the age of 17 will be covered free of charge.
• Extensive Personal Accident Coverage The Personal Accident section covers the risk of terrorist attack*, as well as travel activities such as skiing, scuba-diving, water-skiing, rafting, yachting, parachuting, rock-climbing, bungee-jumping, horseback riding, etc. ** * This excludes Nuclear/Chemical/Biological Terrorism ** This excludes the Insured Person participating in sports in a professional capacity or in return for remuneration.
• Coverage for Travel Delays and Itinerary Changes Caused by Terrorism The plan also covers both travel delays and itinerary changes due to terrorism, giving you peace of mind when you travel.

Single Trip Travel Insurance

Annual Multi-Trip Travel Insurance

• Non-essential treatment;
• Travel contrary to the advice of a medical practitioner or for the purpose of receiving medical or surgical treatment;
• Any pre-existing condition, congenital or hereditary condition;
• Loss or damage to any mobile phones or their accessories, contact lenses, brittle or fragile items like glass or crystal, and dentures;
• Loss not reported to the local police or airline or other carrier within 24 hours of discovery;
• Loss in an unlocked or unattended vehicle;
• Unexplained loss or mysterious disappearance;
• Loss or damage due to confiscation or detention by Customs or other Government Officials;
• Riding or driving in any kind of motor racing, or engaging in a sport in a professional capacity or where you would or could earn income or remuneration from engaging in such sport;
• Consequential loss of any kind;
• Suicide or intentional self-inflicted injury;
• Insanity, under the influence of drink or drugs, alcoholism, drug addiction or solvent abuse;
• Pregnancy, childbirth or miscarriage, abortion, pre-natal care as well as post-natal care and other complications arising therefrom, or venereal disease;
• Cancellation of trip due to bankruptcy, liquidation, error, omission or default of any travel agency, tour operator or other provider of any service forming part of the booked itinerary;
• Diseases arising from HIV and/or AIDS;
• War, civil war;
• Ionizing radiation or contamination by radioactivity from any nuclear fuel.

Yes. For a Single Trip policy, the age limit is 6 months to 75 years old. And Insured Person under the age of 17 and traveling without companion of an adult (no matter joining a tour or not) is unacceptable. The age limit for the Annual Multi-Trip policy is 6 months to 70 years old and the renewal shall be at the sole discretion of the Insurance company.

180 days for the Single Trip policy and 90 days per trip for the Annual Multi-Trip policy. The number of trips is unlimited under the Annual Multi-Trip policy.

No. A travel policy must be arranged before departure. In most circumstances, the Insurer will not accept your application for insurance if the trip has begun.

Yes, but the Insurer must be notified before the expiry of the travel policy and the extension is subject to an additional premium. Nevertheless, the trip after the extension must not exceed the day limit as stated in Q2.

No. A travel policy takes immediate effect after the purchase of the policy. Therefore, the policy cannot be cancelled after purchase and approval. If the reason of cancellation falls within the coverage of Cancellation of Trip, the insured will be indemnified for the unrecoverable travel fare or other expenses.

No. The Family Plan includes parents and their children aged 6 months to 16 years old (on the day of departure). Grandparents and children who reach 17 years old will have to purchase their own travel policies.

No, the Proposer and Insured Person must be a Hong Kong Permanent Resident holding a valid HKID card.

No. The employer is advised to arrange a separate policy for the domestic helper.

Yes. The period of insurance should cover the whole journey, i.e., both departure and return dates are inclusive.

No. A travel policy does not indemnify the Insured Person for any loss due to bankruptcy, liquidation, error, omission or default of any travel agency and tour operator. The insured will have to lodge his/her claim directly with the relevant party.

Yes, the Insured Person must receive the first medical consultation on the same illness or accident during the insured journey abroad before being entitled to claim the follow-up medical treatments in Hong Kong.

A special discount will be offered to groups of 7 persons or more. There will be an extra discount for groups of 12 persons or more. Please contact us for details.

Please note the following and submit the required supporting documents when filing a claim:

• Provide the original medical report and receipts showing the patient's name and date of consultation, expenses and diagnosis
• Provide originals or copies of the air ticket and boarding pass
• Provide a completed Claim Form with the reasons of cancellation/curtailment and a breakdown of unused itinerary, items, and costs
• Provide other documents stating the cause and amount of the loss, e.g., a confirmation letter from the airline company, medical reports, tour receipts, etc.
• Report the loss or damage to the local police and other responsible parties, such as the airline company and hotel, if possible
• Submit a completed Claim Form stating details of the incident and loss, an incident report reference and the full addresses of the police station, airline company and hotel
• Provide original purchase receipts for the lost/damaged items, if available
• Provide photos showing the damaged items, if available
• Please keep the damaged items for the Insurer's inspection if the situation allows
• If the baggage was damaged/lost in the custody of the airline company, please lodge a written complaint to the airline company immediately and seek compensation from them. Provide a copy of such letter to us as evidence
• Provide written confirmation from the airline company stating the length of the delay
• Provide a list showing the necessities bought, with original receipts
• Provide written confirmation from the airline company stating the length and cause of the delay
• Provide original receipts if hotel accommodations or alternative transportation means were arranged due to such delay

Claims Service Hotline (852) 2290 3560

• The general insurance product is underwritten by Paofoong Insurance Company (Hong Kong) Limited ("Paofoong Insurance"). Paofoong Insurance is authorized and regulated by the Insurance Authority to carry on general insurance business in Hong Kong Special Administrative Region.
• Shanghai Commercial Bank Limited ("The Bank") is the Appointed Insurance Agency (Insurance Agency License Number FA3130) of Paofoong Insurance, and the general insurance product is a product of Paofoong Insurance but not the Bank. Profoong Insurance reserves the right to decide at its sole discretion to accept or decline any application of the general insurance plan.
• Paofoong Insurance is a subsidiary of the Bank.
• The Bank and Paofoong Insurance reserve the right to amend or terminate the terms and conditions for the relevant premium discount without prior notice to customers. In case of any disputes, the decision of the Bank and Paofoong Insurance shall be final.
• The above information is for reference only and is intended to be distributed in Hong Kong only, it shall not be construed as an offer to sell or a solicitation of an offer or recommendation to purchase or sale or provision of any products of Paofoong Insurance outside Hong Kong and will not constitute any part of the insurance policy document. Please refer to the policy document and provision issued by Paofoong Insurance for detailed terms and conditions, scope of coverage, exclusions and premium of this insurance plan.
• In respect of an eligible dispute (as defined in the Terms of Reference for the Financial Dispute Resolution Centre in relation to the Financial Dispute Resolution Scheme) between the Bank and the customer arising out of the selling process or processing of the related transaction, the Bank will enter into a Financial Dispute Resolution Scheme process with the customer; however any dispute over the contractual terms of the product shall be resolved directly between the customer and Paofoong Insurance.
• In case of any discrepancy between the English and Chinese versions of the above information, the English version shall prevail.

(852) 2818 0282

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In order to deepen business registration reform, construct an international, market-oriented and regulated business environment that is in line with new international practice, enhance co-operation between Guangdong and Hong Kong, innovate Guangdong-Hong Kong co-operation model, and build Guangzhou as a two-way channel and an important platform for Hong Kong, Macau and the Mainland to access the international market

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Travel Protection Insurance Promotion

With the Smart eClaims online service, making claims is fast and convenient

This insurance plan is underwritten by Blue Cross (Asia-Pacific) Insurance Limited (藍十字（亞太）保險有限公司) ("Blue Cross"), a subsidiary of AIA Group Limited. The Bank of East Asia, Limited (“BEA”) is an appointed insurance agency of Blue Cross. This insurance plan is a product of Blue Cross but not BEA. All benefits payable under this insurance plan are subject to the credit risk of Blue Cross.

In respect of an eligible dispute (as defined in the Terms of Reference for the Financial Dispute Resolution Centre in relation to the Financial Dispute Resolution Scheme) arising between BEA and the customer out of the selling process or processing of the related transaction, BEA is required to enter into a Financial Dispute Resolution Scheme process with the customer.

Blue Cross (Asia-Pacific) Insurance Limited is a subsidiary of AIA Group Limited. It is not affiliated with or related in any way to Blue Cross and Blue Shield Association or any of its affiliates or licensees.

All insurance product information available here is not and shall not be construed as an offer to sell or a provision of insurance products to any person in any jurisdiction outside Hong Kong or a solicitation to such person to buy insurance products.

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Universal Smart Travel Insurance Plan

Bank of China Group Insurance Company Limited ("BOCG Insurance") is delighted to present the "Universal Smart Travel Insurance Plan" ("the Plan") to you. Whether you and your family members are traveling on holiday, business or short-term overseas study trip, can enjoy a truly worry-free journey.

Important Note:

In light of the World Health Organization Director-General’s declaration that COVID-19 is now an established and ongoing health issue which no longer constitutes a Public Health Emergency of International Concern, claims arising as a consequence of COVID-19 will handle in accordance with the policy terms and conditions for Medical and other relevant coverages on or after 31 July 2023. For detailed coverage information, please refer to the policy terms and conditions. Please be aware that information contained in the latest news release by BOCG Insurance dated 19 October 2022 is no longer valid.

BOCGI Insurance appreciates your support, and we look forward to creating wonderful travel memories together with you, providing you a safe and enjoyable travel experience.

In case of any disputes, BOCG Insurance reserves the right of final decision.

Before customer apply for the insurance, please read and visit the Latest News section of the BOCG Insurance website about the latest relevant coverages carefully (e.g. Typhoon, Covid-19 extended cover etc.).

Latest Promotion

Please click here for latest promotion details.

Key features of the Plan

Basic Benefit 1

• Double Indemnity of Personal Accident 2 , up to HK$4,000,000 (only applicable to Single Travel Plan)
• Maximum limit for medical expenses up to HK$1,500,000
• Protection for Dangerous Activities 2,3 , including bungee jumping, parachuting, rafting, diving, trekking & hot-air ballooning, etc.
• 24-hour Worldwide Emergency Assistance Service
• Protection for Outbound Travel Alert and Rental Vehicle Excess

Optional Benefit

I.  Enhanced Benefit 1

• Extended benefit – Act of terrorism, Severe Incident, Outbound Travel Alert (extend to “Red Alert” or “Amber Alert”)
• Accidental damage of Personal Notebook Computer and Mobile Phone

II. Cruise Benefit 1 (only applicable to Single Travel Plan)

• Cruise Cancellation and Interruption Cover
• Post-Departure Curtailment of Cruise Trip and Failure to Board the Cruise Ship
• Shore Excursion Cancellation Allowance
• Please refer to the Scope of Coverage for more details.
• Not applicable to the insured person aged under 18 or over 70.
• Not applicable to professional sportsmen or those engaging in racing or competition.

If you are going to travel in Greater Bay Area, BOCG Insurance has another travel insurance product - "Greater Bay Area Travel Insurance Plan" for your selection but the premium and coverage would be different. Terms apply. Click here for details.

Application Method

Please go to BOCHK Mobile Application/ Mobile Banking for instant application.

Security tips:

• If any apps from suspicious download are found, please do not login and stop operation immediately.
• Prevent download any counterfeit mobile application which is attached with Phishing program / Trojan to steal the login information.
• Do not copy or install mobile application from uncertain sources on mobile device.
• If any abnormalities are found, such as unusual layout or unusual slow login response, please stop the operation immediately.
• Please download mobile applications from official application stores or BOCHK website, and ensure the search wording is correct. iPhone or iPad users may download BOCHK Mobile Applications via App Store; Android users may download BOCHK Mobile Applications via Google Play, and Huawei AppGallery or BOCHK website.
• * Recommended Operating System: Android 8.0 or above.
• Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.. Android, Google Play, and the Google Play logo are the registered trademarks of Google Inc.. Huawei AppGallery is provided by Huawei Services (Hong Kong) Co., Limited. HUAWEI EXPLORE IT ON AppGallery and the HUAWEI EXPLORE IT ON AppGallery logo are the registered trademarks of Huawei Technologies Co., Limited.

Important Notes:

• The Plan and the supplementary rider(s) (if any) are underwritten by Bank of China Group Insurance Company Limited ("BOCG Insurance").
• BOCG Insurance is authorised and regulated by the Insurance Authority to carry on general insurance business in Hong Kong Special Administrative Region of the People's Republic of China ("Hong Kong").
• The Bank of China (Hong Kong) Limited ("BOCHK") is granted an insurance agency licence under the Insurance Ordinance (Cap. 41 of the Laws of Hong Kong) by Insurance Authority in Hong Kong Special Administrative Region of the People's Republic of China. (insurance agency licence no. FA2855)
• BOCG Insurance reserves the sole right to determine whether any application for the Plan and the supplementary rider(s) (if any) is acceptable or not in accordance with the information submitted at the time of application by the Proposer and/or Insured Person.
• BOCHK is the appointed insurance agency of BOCG Insurance for distribution of the Plan. The Plan is product of BOCG Insurance but not BOCHK.
• BOCG Insurance and/or BOCHK reserve the right to amend, suspend or terminate the Plan, and to amend the relevant terms and conditions at any time. In case of any dispute(s), the decision of BOCG Insurance and/or BOCHK shall be final.
• In respect of an eligible dispute (as defined in the Terms of Reference for the Financial Dispute Resolution Centre in relation to the Financial Dispute Resolution Scheme) arising between BOCHK and the customer out of the selling process or processing of the related transaction, BOCHK is required to enter into a Financial Dispute Resolution Scheme process with the customer; however any dispute over the contractual terms of the Plan should be resolved directly between BOCG Insurance and the customer.
• This promotional material is for reference only and is intended to be distributed in Hong Kong only. It shall not be construed as an offer to sell or solicitation of an offer or recommendation to purchase or sale or provision of any products of BOCG Insurance outside Hong Kong. Please refer to the policy documents and provisions issued by BOCG Insurance for details (including but not limited to insured items and coverage, detailed terms, key risks, conditions, exclusions, policy costs and fees) of the Plan and the supplementary rider(s) (if any). For enquiry, please contact the staff of BOCHK.
• The Plan and the supplementary rider(s) (if any) are subject to the formal policy documents and provisions issued by BOCG Insurance. Details of the coverage of the Plan are subject to the terms and conditions stipulated in the policy by BOCG Insurance. Please refer to the policy documents for the details of the insured items and coverage, provisions and exclusions.

The Insurance Authority (“IA”) will collect premium levy from the policyholder at the applicable rate. In order to avoid any legal consequences, the policyholder must pay to the insurance company a prescribed levy for the premium for direct remittance to the IA. The levy amount may be subject to change depending on the applicable rate. For details, please visit IA's website www.ia.org.hk.

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