business travel consultant cv

• Orchestrated high-end travel experiences tailored to affluent client specifications, managing over 100 luxury itineraries annually with meticulous attention to detail.
• Increased customer satisfaction rate by 25% through personalized service and proactive issue resolution, enhancing client loyalty and retention.
• Spearheaded the integration of GDS technologies, resulting in a 30% reduction in booking times and a more streamlined reservation process.
• Negotiated exclusive deals with premium vendors, securing on average 15% better rates for our clients compared to standard industry offerings.
• Cultivated a strong personal brand as a luxury travel advisor, contributing to a 20% year-over-year revenue growth for the company.
• Led a successful digital marketing campaign that generated a 40% increase in new business, leveraging social media and industry networking events.
• Managed a portfolio of 80+ high-net-worth clients, delivering bespoke international travel packages.
• Pioneered the adoption of Virtuoso network partnerships, amplifying luxury service offerings by connecting with top-tier travel advisors and suppliers.
• Executed targeted outreach programs that expanded repeat business by 35% within one fiscal year.
• Curated exclusive travel content for company platforms, contributing to a 50% boost in online engagement.
• Coordinated with cross-functional teams to optimize customer service protocols, refining the end-to-end client journey.
• Designed personalized travel experiences for a diverse clientele, exceeding sales targets by 20% each quarter.
• Deployed expert knowledge of GDS systems to enhance booking efficiency and accuracy.
• Facilitated seamless travel experiences by providing round-the-clock support to clients during their journeys.
• Established key partnerships with local tour operators, creating unique destination activities.

Travel Consultant Resume Examples & Guide for 2024

Your travel consultant resume must highlight your extensive knowledge of global destinations. Showcase your proficiency in creating tailored itineraries that align with clients' preferences. It's imperative to demonstrate your adeptness in leveraging travel software and online booking systems. Ensure your resume reflects your strong communication skills and your ability to deliver exceptional customer service.

All resume examples in this guide

Traditional

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

As a travel consultant, articulating the breadth of your destination knowledge and customer service skills in a concise resume can be challenging. Our guide provides tailored strategies to help you effectively showcase your expertise and experiences in a compelling manner, ensuring potential employers recognize your value in the travel industry.

Which sections do you need to include in your resume to meet recruiters' requirements;
How to write your travel consultant resume experience section - even if you have don't have little to no work experience;
Real-life professional examples to guide you how to write the most important travel consultant resume sections;
Adding even more sections so your travel consultant resume stands out with professionalism and your personality.

We've also selected some of the best (and most relevant) resume guides for the travel consultant role you're applying for:

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How to style your travel consultant resume: layout and format

Reverse-chronological resume format to highlight your experience;
Functional skill-based resume format if you have less experience and want to focus on skills;
Hybrid resume format to guide recruiters through both your experience and skills.
Make sure your headline is simple and includes the job you're applying for or your current role, an abbreviation of a certificate you have, or even your professional area of interest;
Always tailor your travel consultant resume to the role you're applying for by matching job requirements to your experience via different resume sections;
Once you've created your resume, download it in PDF (unless otherwise specified). This is to ensure readability and that the layout remains fixed.

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The more time and effort you've put into obtaining the relevant certificate, the closer to the top it should be listed. This is especially important for more senior roles and if the company you're applying for is more forward-facing.

Traditional sections, appreciated by recruiters, for your travel consultant resume:

Clear and concise header with relevant links and contact details
Summary or objective with precise snapshot of our career highlights and why you're a suitable candidate for the travel consultant role
Experience that goes into the nuts and bolts of your professional qualifications and success
Skills section(-s) for more in-depth talent-alignment between job keywords and your own profile
Education and certifications sections to further show your commitment for growth in the specific niche

What recruiters want to see on your resume:

Extensive knowledge of travel software and reservation systems (such as Amadeus, Sabre, or Travelport)
Proven track record in creating customized travel itineraries and experience in travel logistics
Excellent customer service skills and ability to build rapport with clients to understand their travel needs
Strong destination knowledge and familiarity with visa and passport regulations
Ability to multitask and handle travel emergencies or changes with efficiency and composure

What to include in the experience section of your travel consultant resume

The resume experience section is perhaps the most important element in your application as it needs to showcase how your current profile matches the job.

While it may take some time to perfect your travel consultant experience section, here are five tips to keep in mind when writing yours:

Assess the advert to make a list of key requirements and look back on how each of your past jobs answers those;
Don't just showcase you know a particular skill, instead, you need proof in the form of tangible results (e.g. numbers, percent, etc.);
It's perfectly fine to leave off experience items that don't bring anything extra to your skill set or application;
Recruiters want to understand what the particular value is of working with you, so instead of solely featuring technologies, think about including at least one bullet that's focused on your soft skills;
Take care with wording each bullet to demonstrate what you've achieved, using a particular skill, and an action verb.

The below travel consultant resume examples can help guide you to curate your professional experience, following industry-leading tips and advice.

Crafted unique travel itineraries for over 300 high-net-worth clients, prioritizing exclusive experiences and upscale accommodations, leading to a 40% increase in company revenue from repeat business.
Negotiated with over 150 vendors and service providers to secure the best possible pricing and amenities for clients, improving customer satisfaction ratings by 25%.
Implemented an innovative customer feedback system that enhanced the quality of service delivery by pinpointing areas of improvement, which boosted overall client retention by 20%.
Managed travel arrangements for over 50 corporate accounts, ensuring compliance with each company’s travel policy and budget constraints, resulting in a 95% client satisfaction score.
Led a project to transition to a new travel booking software, increasing operational efficiency by 30% and reducing booking errors by 15%.
Cultivated strategic partnerships with airlines and hotels to provide exclusive corporate rates, which cut travel expenses for client companies by an average of 20%.
Developed and executed marketing campaigns targeting niche travel sectors, ultimately increasing year-over-year sales by 35%.
Designed and hosted 10 exclusive travel webinars, attracting an average of 200 attendees per session, enhancing brand awareness and client engagement.
Orchestrated the logistics for multi-destination packages, coordinating with local tour operators and managing intricate schedules for groups of up to 100 travelers.
Pioneered the adoption of a virtual reality platform for destination previews, which led to a 50% uptick in bookings due to improved client confidence in their travel choices.
Streamlined the online consultation process via video conferencing tools, effectively handling an average of 30 client sessions per week, enhancing operational efficiency.
Launched personalized travel apps for over 1,000 clients, which increased engagement by providing real-time updates and travel assistance, thereby elevating the overall service experience.
Specialized in creating adventure travel experiences, resulting in a 200% growth in adventure package sales within the first year of program inception.
Collaborated with conservation groups to develop eco-friendly travel experiences, bolstering the company's reputation for responsible tourism.
Organized and successfully led 20 group adventure expeditions, maintaining a perfect safety record and achieving a 98% customer satisfaction rating.
Masterminded international travel plans for over 500 clients, emphasizing cultural immersion and authentic local experiences, leading to a 75% increase in repeat booking rates.
Liaised with foreign consulates and embassies to navigate visa processes, reducing application times by 40% for clients, thus streamlining their pre-travel arrangements.
Spearheaded the international travel training program for new hires, enhancing the team's skills and knowledge, which translated into a 50% faster booking turnaround.
Curated over 200 bespoke historical tours for culturally enriching experiences, which increased client engagement and drove a 65% rise in educational travel sales.
Conducted comprehensive research to ensure the historical accuracy of all tour content, thereby reinforcing the company's reputation for well-informed and educational travel services.
Partnered with history enthusiasts' communities to co-create exclusive content, expanding the tour offerings and achieving a 40% increase in customer loyalty within the history tourism niche.
Provided bespoke travel planning services for a portfolio of 200 elite clients, focusing on discretion and superior service, which led to a 90% client retention rate.
Orchestrated private jet charters, yacht rentals, and exclusive event access for high-profile clients, meeting the demands for privacy and luxury that defines elite travel.
Devised risk assessment protocols for VIP travel plans, ensuring safety and rapid response to any unforeseen events, greatly appreciated by clients for the added peace of mind.

Quantifying impact on your resume

Detail the number of travel packages sold per quarter to showcase sales proficiency and consistent performance.
Highlight the percentage increase in customer retention to demonstrate strong client relationships and satisfaction.
Mention the specific revenue generated for the company from your sales to underline your direct impact on the business’s bottom line.
Include the number of new destinations added to the portfolio, reflecting your contribution to the company’s growth and diversity.
Specify the number of clients served annually to show the scale of your ability to manage and satisfy a large customer base.
Present the average customer satisfaction rating to provide evidence of high-quality service and positive client experiences.
Enumerate the reductions in operational costs due to efficient planning, indicating your ability to improve profitability.
List the number of travel industry partners you've networked with, highlighting your role in expanding the business's reach and partnerships.

Action verbs for your travel consultant resume

No experience, no problem: writing your travel consultant resume

You're quite set on the travel consultant role of your dreams and think your application may add further value to your potential employers. Yet, you have no work experience . Here's how you can curate your resume to substitute your lack of experience:

Don't list every single role you've had so far, but focus on ones that would align with the job you're applying for
Include any valid experience in the field - whether it's at research or intern level
Highlight the soft skills you'd bring about - those personality traits that have an added value to your application
Focus on your education and certifications, if they make sense for the role.

Travel Consultant resume skills: the essential hard skills and soft skills checklist

Ultimately, your Travel Consultant resume should hint to recruiters that you possess an array of talents that are indispensable to the role.

For example, listing the technologies and software you're apt at using (or your hard skills) and how you apply them in your day-to-day responsibilities would ensure you meet the technical requirements of the role.

But is this enough to ensure that you make a good impression on recruiters?

Go a step further by detailing the soft skills or personality traits you've attained thanks to your work and life experience.

The best way to balance hard skills and soft skills on your Travel Consultant resume is by:

Highlighting up to three of your most noteworthy career accomplishments in a separate section.
Listing at least one hard skill and one soft skill you've used to solve a particular challenge or problem.
Feature niche skills and technologies that would help you stand out amongst candidates.
Think back on the social impact your efforts have had towards improving the work environment - were you able to always maintain a professional ethic, while enhancing the team culture? Write about your contribution to the role, department, or organization itself as a metric of success.

The skills section of your resume provides you with plenty of opportunities to detail your technical and personal traits.

All you have to do is select the talents that best fit your application and expertise. Make note of some of the most prominent hard and soft skills across the industry from our list:

Top skills for your travel consultant resume:

Travel Planning

Itinerary Development

Reservation Systems

GDS (Global Distribution Systems)

Travel Insurance Knowledge

Destination Expertise

Multilingual Communication

Budget Management

Customized Tour Creation

Travel Industry Regulations

Customer Service

Interpersonal Skills

Problem Solving

Attention to Detail

Organization

Flexibility

Time Management

Cultural Sensitivity

Negotiation

Salesmanship

List your educational qualifications and certifications in reverse chronological order.

Showcase academic background with education and certifications' sections

Listing your education and certifications should be a rudimentary part of your resume writing.

Including your relevant academic background - in the form of your higher education degree and niche-specific certificates - will prove knowledge of the industry.

For your education section:

Start by including your degree, followed by start and graduation dates, as well as the institution;
You could include relevant coursework, major/minor , or GPA, only if your've just graduated from college or if this information would further support your application;
If you have an "ongoing" degree, you can still list it in case you think your diploma can impress recruiters or it's required;

Follow a similar logic for your certifications section by listing the institution, alongside dates you've obtained the certificate. For some of the most recent and relevant industry certificates , check out the next part of our guide:

The top 5 certifications for your travel consultant resume:

Certified Travel Associate (CTA) - The Travel Institute
Certified Travel Counselor (CTC) - The Travel Institute
Travel and Tourism Professional (TTP) - International Air Transport Association (IATA)
Certified Travel Industry Executive (CTIE) - The Travel Institute
Destination Specialist (DS) - The Travel Institute

List all your relevant higher education degrees within your resume in reverse chronological order (starting with the latest). There are cases when your PhD in a particular field could help you stand apart from other candidates.

How To List Certifications On A Resume (Examples Included)

The travel consultant resume summary or objective: integrating keywords, achievements, and more

Deciding whether to include a resume summary or an objective in your travel consultant resume is crucial. Both serve as key introductory elements at the top of your resume, encapsulating your profile in up to five sentences and incorporating relevant keywords from the job advert.

Here are the key differences between the two:

The resume summary focuses on aligning your achievements and experience with the job requirements. It provides recruiters with a snapshot of your expertise , helping you stand out as an ideal candidate for the role.
The resume objective, on the other hand, centers on your career goals and aspirations , detailing how the role aligns with your career progression. It's particularly suitable for candidates with less professional experience or those new to the job market.

Below are examples demonstrating best practices in utilizing the resume summary and/or objective to make a strong first impression with your travel consultant resume.

Resume summaries for a travel consultant job

Seasoned travel consultant with 8 years of experience designing tailored travel experiences for luxury clientele. Expert in luxury cruise planning and exotic destination retreats, the recipient of 2019's Top Consultant Award for exceptional customer satisfaction and sales performance.
Dynamic professional with 6 years of dedicated experience in corporate travel management. Adept in creating efficient itinerary plans, managing complex travel arrangements, and providing top-notch client support. Recognized for achieving the highest client retention rate in the past 3 years.
Former hospitality manager making a strategic transition into travel consulting, bringing a robust 10-year background in managing high-end resorts, including personalized guest experience enhancement. Eager to apply extensive customer service skills to deliver outstanding travel solutions.
Accomplished event coordinator with 5 years of expertise in organizing international events, aiming to leverage a rich network of global contacts and unparalleled organizational skills to transition into travel consulting. Determined to elevate client experiences with meticulous planning and cultural insight.
Seeking to embark on a career in travel consulting with a fervent enthusiasm for global cultures and communication. As a recent graduate with a degree in Tourism Management, I am eager to apply my academic knowledge and fluency in three languages to craft unforgettable travel memories for clients.
As an avid world traveler and skilled problem-solver, I am excited to translate my personal passion into a professional journey as a travel consultant. With no direct experience in the field, my objective is to harness my extensive customer service background and keen attention to detail to enhance client travel experiences.

Other travel consultant resume sections to support your expertise and skills

Recruiters are always on the lookout for that travel consultant candidate who brings about even more value to the role.

This can be either via their personality or additional accreditations they have across the industry.

Add to your resume any of the four sections that fit your profile:

Projects for your most impressive, cutting-edge work;
Awards or recognitions that matter the most;
Publications further building up your professional portfolio and accreditations;
Hobbies and interests to feature the literature you read, how you spend your time outside of work, and other personality traits you deem may help you stand out .

Key takeaways

The format and layout of your travel consultant resume should reflect on both your career and what matters most to the job you're applying for;
Use the resume summary and objective to hint at your most prominent accomplishments;
Always be specific about your experience and consider what value each bullet you curate adds to your travel consultant application;
Consider how your academic background and technical capabilities could further showcase your alignment to the role;
Your soft skills should contribute to your overall travel consultant profile - aligning your personality with skills and results.

Looking to build your own Travel Consultant resume?

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Travel Consultant CV example

Being a travel consultant is great because you get to learn about different countries and find the best places to visit and stay. You can also earn a good salary and get some great benefits, including discounts on travel.

But as you can imagine, because of these great perks, roles as a travel consultant can be competitive and tough to secure.

The good news is, we can help you write a killer application that makes you stand out from the crowd. Just check out our top tips and example travel consultant CV below.

Guide contents

Travel Consultant CV example

Structuring and formatting your CV
Writing your CV profile
Detailing work experience
Your education
Skills required for your Travel Consultant CV

CV templates

This a good example of a Travel Consultant CV which contains all of the information that an employer would need to know, and presents it in a well- structured, easy-to-read manner.

Take some time to look at this CV and refer to it throughout the writing of your own CV for best results.

Travel Consultant CV structure and format

The format and structure of your CV is important because it will determine how easy it is for recruiters and employers to read your CV.

If they can find the information they need quickly, they’ll be happy; but if they struggle, your application could be overlooked.

A simple and logical structure will always create a better reading experience than a complex structure, and with a few simple formatting tricks, you’ll be good to go.

Formatting Tips

Length: While there’s no ‘official’ CV length rule, the majority of recruiters agree that less is more. Aim for two pages of A4 or less. This is just enough room to showcase your suitability to the role, without overwhelming recruiters with irrelevant or excessive content.
Readability : To help busy recruiters scan through your CV, make sure your section headings stand out – bold or coloured text works well. Additionally, try to use bullet points wherever you can, as they’re far easier to skim through than huge paragraphs. Lastly, don’t be afraid of white space on your CV – a little breathing space is great for readability.
Design: It’s generally best to stick to a simple CV design, as funky or elaborate designs rarely add any value to your application. A clear, modern font and a subtle colour scheme work perfectly and allow your skills, experience and achievements to speak for themselves.
Avoid photos: Ditch logos, images or profile photos. Not only do they take up valuable space, but they may even distract recruiters from your important written content.

Structuring your CV

As you write your CV , work to the simple but effective structure below:

Name and contact details – Pop them at the top of your CV, so it’s easy for recruiters to contact you.
CV profile – Write a snappy overview of what makes you a good fit for the role; discussing your key experience, skills and accomplishments.
Core skills section – Add a short but snappy list of your relevant skills and knowledge.
Work experience – A list of your relevant work experience, starting with your current role.
Education – A summary of your relevant qualifications and professional/vocational training.
Hobbies and interests – An optional sections, which you could use to write a short description of any relevant hobbies or interests.

Now I’ll guide you through exactly what you should include in each CV section.

CV Contact Details

Make it easy for recruiters to get in touch, by heading your CV with your contact details.

There’s no need for excessive details – just list the basics:

Mobile number
Email address – Use a professional address with no nicknames.
Location – Just write your general location, such as ‘London’ or ‘Cardiff’ – there’s no need to put your full address.
LinkedIn profile or portfolio URL

Travel Consultant CV Profile

Recruiters and hiring managers are busy, so it’s essential to catch their attention from the get-go.

A strong introductory profile (or personal statement , for junior candidates) at the top of the CV is the first thing they’ll read, so it’s a great chance to make an impression.

It should be a short but punchy summary of your key skills, relevant experience and accomplishments.

Ultimately, it should explain why you’re a great fit for the role you’re applying for and inspire recruiters to read the rest of your CV.

Tips for creating an impactful CV profile:

Keep it brief: Recruiters are busy, so to ensure your profile is actually read, it’s best to keep it short and snappy. 3-5 punchy lines makes for the perfect profile.
Tailor it: No matter how much time you put into your CV profile, it won’t impress if it’s irrelevant to the role you’re applying for. Before you start writing, make a list of the skills, knowledge and experience your target employer is looking for. Then, make sure to mention them in your CV profile and throughout the rest of your application.
Don’t add an objective: Career goals and objectives are best suited to your cover letter , so don’t waste space with them in your CV profile.
Avoid cliches: Focus on fact, not fluff. Phrases like “Committed and enthusiastic thought-leader” and “Dynamic problem solver” might sound fancy, but they’ll do nothing for your application. Not only do they sound cheesy, but they have no substance – stick to real skills and facts

What to include in your Travel Consultant CV profile?

Summary of experience: Start with a brief summary of your relevant experience so far. How many years experience do you have? What type of companies have you worked for? What industries/sectors have you worked in? What are your specialisms?
Relevant skills: Highlight your skills which are most relevant to Travel Consultant jobs, to ensure that recruiters see your most in-demand skills as soon as they open your CV.
Essential qualifications: Be sure to outline your relevant Travel Consultant qualifications, so that anyone reading the CV can instantly see you are qualified for the jobs you are applying to.

Quick tip: Even the best of writers can overlook typos and spelling mistakes. Use our quick-and-easy CV Builder to add pre-written content that has been created by recruitment experts, and proofread by our team.

Core skills section

In addition to your CV profile, your core skills section provides an easily digestible snapshot of your skills – perfect for grabbing the attention of busy hiring managers.

As Travel Consultant jobs might receive a huge pile of applications, this is a great way to stand out and show off your suitability for the role.

It should be made up of 2-3 columns of bullet points and be made up of skills that are highly relevant to the jobs you are targeting.

Work experience/Career history

By now, you’ll have hooked the reader’s attention and need to show them how you apply your skills and knowledge in the workplace, to benefit your employers.

So, starting with your most recent role and working backwards to your older roles, create a thorough summary of your career history to date.

If you’ve held several roles and are struggling for space, cut down the descriptions for your oldest jobs.

Structuring your roles

Your work experience section will be long, so it’s important to structure it in a way which helps recruiters to quickly and easily find the information they need.

Use the 3-step structure, shown in the below example, below to achieve this.

Firstly, give the reader some context by creating a punchy summary of the job as a whole.

You should mention what the purpose or goal of your role was, what team you were part of and who you reported to.

Key responsibilities

Next up, you should write a short list of your day-to-day duties within the job.

Recruiters are most interested in your sector-specific skills and knowledge, so highlight these wherever possible.

Key achievements

To finish off each role and prove the impact you made, list 1-3 stand out achievements , results or accomplishments.

This could be anything which had a positive outcome for the company you worked for, or perhaps a client/customer. Where applicable, quantify your examples with facts and figures.

Next up, you should list your education and qualifications.

This can include your formal qualifications (a degree, A-Levels and GCSEs), as well as sector-specific Travel Consultant qualifications and/or training.

While school leavers and recent grads should include a lot of detail here to make up for the lack of work experience, experienced candidates may benefit from a shorter education section, as your work experience section will be more important to recruiters.

Interests and hobbies

This section is entirely optional, so you’ll have to use your own judgement to figure out if it’s worth including.

If your hobbies and interests could make you appear more suitable for your dream job, then they are definitely worth adding.

Interests which are related to the industry, or hobbies like sports teams or volunteering, which display valuable transferable skills might be worth including.

Essential skills for your Travel Consultant CV

Tailoring your CV to the roles you are applying for is key to success, so make sure to read through the job descriptions and tailor your skills accordingly.

However, commonly desired Travel Consultant skills include:

Travel knowledge: The travel industry is always changing, and therefore, it’s important to be as up to date as possible on the latest trends, top places to go and any areas that should be avoided

Sales: You might not be selling physical products, but as a travel consultant, you need strong sales skills to sell entire holiday packages to customers

IT skills: Nowadays, most of the holiday booking process is done through the computer; therefore, you need to have at least basic IT skills, and the ability to learn to use industry-specific software

Customer service: As a travel consultant, you’re in a customer-facing role and you’re helping people with their holidays, which is usually an enjoyable experience, so great customer service is a must

Organisation: Travel consultants deal with a huge amount of information and business-related materials each day, which is why strong organisation is so important for keeping on top of these

Writing your Travel Consultant CV

A strong, compelling CV is essential to get noticed and land interviews with the best employers.

To ensure your CV stands out from the competition, make sure to tailor it to your target role and pack it with sector-specific skills and results.

Remember to triple-check for spelling and grammar errors before hitting send.

Good luck with the job search!

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Travel Consultant Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the travel consultant job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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Work with the team leader and team colleagues to improve processes and develop business opportunities to harness the full potential in the department
Manage workflow and processes in accordance with SLA
Anticipates and provides assistance on potential challenges that may arise for the customer
Provide thorough, friendly, and effective customer service to all customers during the travel booking process (primarily inbound calls and may also encompass outbound calls, email, etc.)
Maintain professional and technical knowledge by attending training workshops, reviewing professional publications, establishing personal networks and participating in professional societies
Keep management informed by submitting activity and results reports, such as daily call reports, weekly call schedules, and monthly and annual regional sales and market analyses
) Handles all follow-up communications with customer/clients to determine best possible solution for problems. Escalates problems to supervisor if agent does not have solution to problem
Work with business leadership and clients to develop, coordinate and implement travel program agendas and itineraries,
Working on a variety of projects day to day,
Follow up on airline quotes provided to clients by travel consultant
Manage group and individual flight reservations using Sabre Red (Native Sabre)
Working in a friendly, close knit and positive team environment,
Provide clients with a cost estimate and schedule of proposed travel,
Assist in group bookings by calling airline group departments
Competency to maintain positive client and co-worker relationships—Establishing, developing, and maintaining trust and loyalty over time and through changes
Assumes and performs other duties and responsibilities not specifically outlined herein, as requested
Work independently in the absence of supervision
Monitors, sorts and works global distribution systems (GDS) queues daily to maintain quality control
Monitors queues and provide quality control procedures to ensure that all records reflect the best rates and that passports, visas and upgrades have been addressed
Acts as a resource for co-workers for information, problem solving, and reducing errors
Performs daily and weekly reconciliation of sales generated at client location
Excellent interpersonal ability, telephone and customer service skills to be able to interact with internal and external clients in a professional manner
Effective organizational and time management skills, with a strong ability to manage multiple complex projects and shifting timetables
Be an excellent communicator with the ability to communicate with customers at all levels
Ability to build sustainable relationships with clients
Knowledge of reservation systems (GDS), IATA rules and basic faring
Ability to adapt quickly to fast paced environment
Demonstrated excellent professional customer service and problem resolution skills
Strong computer skills proficient using multiple screens in an online environment
Strong attention to detail and accuracy
Build trust while being reliable and dependable

15 Travel Consultant resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, travel consultant resume examples & samples.

GDS experience preferred
Ideal candidates would have group travel experience, Microsoft product knowledge, experience with Excel, organizational skills and ability to multitask
Candidates must possess excellent written and verbal communication skills
Group travel or event planning experience preferred
Microsoft product knowledge, experience with Excel
Organizational skills, ability to multitask and attention to detail required
Flexibility and ability to deal with changes
Candidates must possess excellent communication skills
Arrange all aspects of athletics team travel: group air, hotel block, charter bus
Arrange all aspects of individual athletics travel: GDS air, hotel, car
Provide emergency and after hours service to Athletics
Work queues
Work schedule changes
Obtain travel approval from travelers: accounting codes
Provide Weekly Summary to brief management
Provide Monthly Booking Summary: group bookings of hotel, bus and charter air
Provide Season Planner
Provide Trip Planner
Complete knowledge of SABRE or similar GDS
Understanding of NCAA rules for recruits
Minimum of 5-years athletic travel experience
Communication skills, written and verbal
Group booking experience and knowledge
Car and hotel booking experience
Book domestic and international reservations for air, ground, hotel, and rail
Promote the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts. Apply discount programs appropriately
Facilitate and book group reservations
Maintain and promote professional and courteous client relations by managing a prompt and accurate response to telephone and email communications
Monitor, sort, and work global distribution system (SABRE) queues daily to maintain quality control
Remain informed of all airline rules and regulations and current affairs
Communicate information to clients accurately and appropriately
Achieves individual and contractual service level goals related to productivity
Must be proficient in native SABRE
Knowledge of general office PC-based programs, including Microsoft Office Suite
Experience with Executive Travel a plus
Strong judgment and decision-making skills
Exceptional communication skills both written and verbal

Sales Travel Consultant Resume Examples & Samples

A level of exposure within the travel/aviation/airline industry
A solid background having worked in reservations for a tour operator or travel agency is essential or you might have worked as an overseas rep
Strong computer and ideally a CRS would be an advantage
Ability to work well individually or as part of a team
Have excellent communication skills
To work as an individual and to be a team player
To be commercially aware
Great attention to detail
Communicate with all levels of external & internal customers, ensuring high customer care at all times
To develop excellent working relationships with colleagues and other internal departments
Take responsibility for all decisions made relating to the role
Flexible approach to working hours and weekend shifts
1+ years of prior experience in domestic flight and hotel booking, international booking will be a plus
Good command of Travelsky ETERM booking system and Microsoft Office will be preferred
Excellent communication skills and can communicate in written and spoken English

Corp Travel Consultant Resume Examples & Samples

High school diploma or above
Mandarin language ability is required
Provide accurate business travel arrangement for corporate accounts including air, hotel, car and ground transportation arrangement
Understand customers’ needs to propose best alternatives in terms of pricing/routing
Provide Business Travel Services i.e. planning of itineraries, making reservations, ticketing for the international markets
Gain knowledge and adherence to clients procedures, programs and policy guidelines
Update and maintain accurate and Personal Client Profile
Check document validity, provide accurate visa requirements and application details at the time of reservation
Confirm travel itinerary request by email/fax etc within the stipulated Service Level Agreement
Inform customer by the preferred communication channel for any changes of travel schedule
Build and maintain good working relationships with customers

Group Travel Consultant Resume Examples & Samples

Negotiate with all relevant suppliers including airlines and other transportation companies
Ability to interpret and ensure all terms and conditions of both group and allocation contracts are met
Responsible for ticketing group and individual flight reservations, ensuring accurate information is recorded
Ability to understand airlines fare rules and be responsible for any changes of tickets when required
Ensure you are up to date on all IATA rules and regulations and they are adhered to throughout the booking process
Ensure client service level agreements are met and achieved by regular monitoring of client mailboxes and supplier responses
Add value to our clients by taking the consultative approach and recommending alternate routes/flight times to make cost savings

International Travel Consultant Resume Examples & Samples

Responds to requests for international price quotations utilizing automated system(s) for domestic and international itineraries; queues to rate desk when appropriate
Maintains client profiles, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included; May build airline reservation system profiles for use with a specific group of travelers
Knowledge of international faring and commission structures
Able to work independently, exercising discretion and judgment
Able to manage multiple tasks and changing priorities
Capable of maintaining a favorable company image when interfacing with outside sources
Able to maintain work volume and quality consistent with peers
Able to manage responsibilities in a manner to result in lower costs and better efficiencies for the company
Able to demonstrate personal and organizational integrity
Competency to maintain positive client and co-worker relationships; Establishing, developing, and maintaining trust and loyalty over time and through changes
Minimum of 7 years international booking experience
Must spend more than 95% of work time on International travel requests
Knowledge of international faring and ticketing procedures
Above average productivity level (subject to management assessment for off-the-phone projects)
Achieves established office goals for measurable accuracy
Able to work nights and weekends when needed
Minimum of 1-2 years international experience
Must spend more than 50% of work time on International travel requests
Proficiency on Sabre and Turbo Sabre GDS systems
Expertly use the appropriate BCD Travel tools and systems to complete requests
Search and confirm travel reservations for the customer
Provide travel offers and general travel advice to travelers
Maintains, actively communicates and seeks expansion of current knowledge of the state of the various travel industries supported

Travel Consultant Lead Resume Examples & Samples

Maintains client profiles, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included
May build airline reservation system profiles for use with a specific group of travelers
Assumes supervisory responsibilities when required
Proficiency in Microsoft Office applications preferred

VIP Travel Consultant / Executive Desk Resume Examples & Samples

Responds to requests for price quotations utilizing automated system(s) for domestic and international itineraries
Moves market share for BCD Travel preferred suppliers
Remains informed of all airline rules and regulations and current affairs. Communicates information to clients accurately and appropriately
Must be able to take direction and work well with others
Minimum of five (5) years of travel agency experience
Proficiency on Sabre GDS system

Trainee Business Travel Consultant Resume Examples & Samples

Strive to deliver customer Service Level Agreement at all times and exceed the customer’s expectation. Work within JPT processes for reporting all customer feedback
Build rapport and trust with customers to foster positive relationships and repeat business
Use range of IT software to complete reservations/ amendments/ refunds accurately, (including GDS & Supplier systems)
Understand how to correctly book all available supplier products and services and keep abreast of changes in the procedure as communicated internally
Liaise with suppliers to exert influence wherever possible and ensure customer requirements are fulfilled
Fulfil complete and accurate back office administrative reconciliation of sales (including detail for amendments, reporting requirements and customer service history)
Follow JPT processes and procedures as defined in the ISO, work instruction manuals and as communicated on an ad-hoc basis by the Manager or Team Leaders
Work with the Team Leader and team colleagues to improve processes and develop business opportunities to exploit full potential in the department
Recent qualification in travel and tourism strongly desired
Able to respond to complex itineraries/ enquiries in a short time frame in a clear, concise and friendly manner
Team player. Able to work well with others and multi-task to be flexible/adaptable to the business/team requirement
Along with your team leader: take personal responsibility and actively participate in ensuring that knowledge of products, services, procedures and systems is comprehensive and up to date. Identify areas where additional training may be required to ensure continued quality, productivity, and personal development
Actively demonstrate and behave in accordance with company values
Carry out any other tasks or duties as may be set from time to time. This may include flexible scheduling, working overtime as needed, acquiring new skills, or assisting with other business needs
1 year of customer service experience in either a face-to-face setting or over the phone
Excellent interpersonal, listening, written and verbal communication skills
Travel experience a plus!
Passion for customer service
Ability to work collaboratively in a team environment
Exceptional time management skills and the ability to handle multiple tasks
Ability to adapt quickly in a fast paced environment
Act in an ethical and honest manner
Willingness to learn
High School Diploma or equivalent preferred
Sell travel arrangements and related services for clients and ensures sales goals are met in a professional and consultative manner
Use preferred vendors as determined by Connexions to maximize profits
Understand individual redemption travel loyalty program requirements. Proficient in all aspects of point redemption for appropriate clients
Provide thorough, friendly, and effective customer service to all internal and external customers in a timely and accurate manner
Maintain comprehensive working knowledge of all programs, tools and systems
Strong computer skills, ability to navigate through multiple systems at once
Meet and maintain individual monthly metrics per office guidelines as determined by the operating group
Participate fully as a team member to assist as needed in completing all functions related to servicing the client, including selling additional products
Pro-actively stay informed about all airline rules and regulations, and other industry requirements and accurately apply this information when making travel arrangements
Resolve product or service issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment
Keep immediate supervisor promptly and fully informed of all problems or unusual matters and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken
Handles escalated situations beyond the front line agent level including, but not limited to: cancellations, exchanges, voids, fare rules, etc
Ability to meet the customer’s needs in addition to selling additional services to enhance the customer experience
Maintain the customer relationship by proactively resolving any travel product or service concerns by selecting the best solution to solve the issue and expediting the resolution
Achieve individual performance objectives and standards that help meet departmental objectives and organizational service level agreements
Attend and participate in monthly team briefings, training workshops and update briefings when required
Maintain a comprehensive working knowledge of all programs, tools and systems
Minimum 1 year customer service experience in either a face-to-face or over the phone setting
Must have 100% schedule flexibility between hours of 6am-Midnight, 7 days a week
High school diploma or equivalent preferred
Travel industry experience is a plus!
Must have strong interpersonal, listening and communication skills- both written and verbal
Must be able to work independently as well as collaboratively in a team environment
Strong computer and multi-tasking skills are a must! Will be working with multiple programs and utilizing 8-10 windows at any given time
Positive attitude with an eagerness to learn
Must be able to pass pre-employment drug screen and 10 year background check
College or above
ABACUS CRS capability ticketing knowledge
3 years in travel industry
Good communication skills, willing to help people, and pleasant characteristics
Good English communication capability
Land and sea experience
Ability to work independently while contributing to a strong teamwork environment
A pleasing personality with the ability to instill confidence in customers and colleagues

Specialized Premium Travel Consultant Resume Examples & Samples

Bilingualism (French) an asset or Cantonese
The ability to communicate with our customers is vital to your success in this role, this is about being able to adapt your approach to the customer, provide personal insight and build a strong and lasting relationship. Your customer interaction will mainly be on the phone but strong written skills via e-mail are also very important
Our customers have very different requirements from call to call so you will be able to identify these through the relationship you build and confidently match products and services to meet their needs and exceed their expectations
You must be IT literate as you will need to be able to understand and use internet search sites and e-mail in addition to the Sabre GDS and other in-house systems. There is a great deal of multi-tasking involved in this roles and your ability to quickly and confidently navigate a number of systems at once will be vital
Research / information gathering and problem solving skills are essential, you will deal with a wide variety of enquiries so your ability to ‘think on your feet’ and provide in-depth solutions quickly and efficiently is essential
Time management skills are a must – due to the multi-tasking nature of the role, you will need to be re-prioritizing your workload regularly in order to meet your deadlines
Sales experience will be required so that you can cross-sell relevant products and services
The customer experience is our top focus so you will have a strong desire to provide an excellent service to our customers
Call centre experience would be advantageous
Flexible to work shifts including evenings, weekends and holidays
Sabre Experience
Must be TICO certified
Excellent working knowledge of air fare calculations and able to offer competitive travel fare options
To be familiar with appropriate travel reservations and ticketing systems and productivity tools. Preferably Sabre
Knowledge of leisure travel and leisure travel products/services, knowledge of luxury hotels & tour suppliers is desirable
Must be an excellent team player and focused on achieving team goals
Good written and verbal communication skills in English and Thai
Research and book various day-to-day travel requirements for faculty, staff, and students
Book individual domestic and international airline reservations
Book individual domestic and international hotel reservations
Book individual domestic and international car and bus transportation
Complete airline contracts based on airline contracts and rules
Learn the Anthony Travel Preferred Bus and Hotel Programs and utilize these programs while booking reservations
Additional duties can include answering phones, faxing, scanning, confirmations, and follow up notes and calls to customers
Various other tasks and assignments as needed
Experience with international and domestic travel booking
Proficiency on GDS systems required (SABRE preferred)
Knowledge of ticketing procedures for airline, hotel and car rental systems
Ability to conduct internet research skills for customer information
Outstanding professional customer service skills a must
Proficiency in Microsoft Office software
Strong communication skills, both oral and written, with demonstrated ability to communicate strongly and effectively
Must have excellent listening skills
Possess strong interpersonal skills with demonstrated ability to be able to communicate with and provide consultative travel and lifestyle servicing to premium card members
Be able to be both empathetic and assertive with customers
Demonstrates ability to manage premium card member expectations
Cope well under pressure while meeting deadlines
Possess effective problem solving skills with focus on card member
Be able to demonstrate strong persuasive /influencing skills
Possess strong attention to detail
Flexible to work shifts including overnights, weekends and holidays
Bilingualism (French) an asset
Ability to multi-task in high-paced environment
Other tasks as necessary during low call volume periods
Recent usage and proficiency with a GDS is required; preferably Sabre
Consumer/Leisure Travel and Lifestyle booking experience an asset
Ability to work overnight shifts, including weekends and holidays
Work at Home subject to meeting specific criteria

Senior Entertainment Travel Consultant Resume Examples & Samples

Books routine reservations for air travel, hotel and car rentals, with detailed follow for completion and changes to complete the reservation
Books special and unique services as required by clientele
Schedules meet and greet services for airport escort services
Achieves individual and contractual service level goals related to telephone, quality, and productivity
Ability to get vendors to provide special services to demanding clientele
Ability to demonstrate personal and organizational integrity
Minimum of four (4) + years active Travel Consultant experience in the past 6 years

Senior Production Travel Consultant Resume Examples & Samples

Books routine reservations for air travel, hotel and car rentals, following up when necessary to complete the reservation
Books and coordinates movements for the production company, including people, equipment and animals
Coordinates all travel of the production company with the movie or TV Production Coordinator; must develop and maintain client trust and loyalty to be accepted and effective
Provides after-hours “on-call” services as required by client and approve by BCD Travel
Required to arrange innovative and creative special services as requested by client
Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications
Minimum of six (6) + years active Travel Consultant experience in the past 8 years
Must have at least (1) + years active Travel Consultant Productions experience in the last 3 years
Strong interpersonal skills and professionalism
Strong domestic and international knowledge
Experience in Group Travel
Experience with VIP travelers
Achieve established office goals for measurable accuracy
Exceptional customer service skills
Ability to be on call and work nights and weekends when needed and during productions
Ability to deliver high levels of customer service to vary demanding travelers and movie stars
Ability to remain calm under pressure situations
Ability to retain confidential knowledge of movie stars
Ability to develop strong client relationships
Ability to handle fast paced environment with demanding client
Ability to manage multiple tasks and changing priorities

Multi Skilled Travel Consultant Resume Examples & Samples

Solid working knowledge and understanding of travel processes and technology
Strong time management and organisational skills including multi-tasking & prioritize of workloads, as well as the ability to follow through on commitments to both customers and to the organization
An exceptional Customer focus
) Demonstrates thorough understanding of recommending and booking domestic airline reservations after successful completion of four-week training program; this training includes both classroom assessment as well as sit-beside training. Additional refresher training is required
) Receives/researches incoming inquiries via inbound calls and utilizes approved scripting to handle questions and issues regarding programs and services. The approved scripting will also be used to book airline reservation(s). Solve problems using procedures provided in call center manual. Ensure all call and quality customer service metrics are met as outlined in training manual
) Accurately processes customer airline reservation(s) using applicable GDS system provided
) Maintains positive relations in all communications with internal and external clients/customers to enhance our business relationship
) Must be able to work rotating/flexible work schedule
) May provide training support to new hires training which involves sit besides allowing the new hire to demonstrate the knowledge they acquired in the classroom setting
Work indepently in the absence of supervision
Work 8-5 pm Pacific Time Monday - Friday
Strong judgement and decision-making skills
Experience with Executive Travel is a plus
Knowledge of Concur Travel is a plus

Lead Travel Consultant Resume Examples & Samples

Co-ordinate with multiple departments to ensure quick resolution for the customer Build excellent business relationship with customer groups, peers and vendors
Knowledge of travel online booking tools, interface with GDS (Galileo, Amadeus) and the online booking environment
Ability to diffuse difficult situations, turning negative experiences into positive and provide empathy and clarity to internal and external clients
Ability to develop and maintain effective relationships with others in order to encourage and support communication and teamwork
Ability to convey information clearly and concisely to groups or individuals both verbally and in writing to ensure that they understand the information and the message
Ability to listen and respond appropriately to others with empathy and viable solutions
A strong customer focus and a commitment to delivering ‘EXCELLENT’ service
Customer service experience (minimum 2 years)
Excellent and verbal communication skills
Computer savvy
Must be an excellent team player, willing to drive team results
Be patient and able to work under pressure
Travel, hospitality or tourism exposure desirable
Must have a willingness to learn as all technical and product training will be provided

Norwegian Speaking Travel Consultant Resume Examples & Samples

Extensive experience from frontline travel agency or airline, in a fast-paced team environment
High skills and competence on corporate travel globally, solution and customer oriented
Vast experience from Amadeus as we use this as GDS, ticketing experience is necessary
Experience from Linkonline is preferable
Be knowledgeable with the Nordic geography in order to better serve our customers
Fluent in Norwegian and English and sufficient in the other Scandinavian languages

Business Travel Consultant Resume Examples & Samples

Respond to travel enquiries from internal and external customers in a timely, knowledgeable and professional manner
Strive to deliver customer Service Level Agreement at all times and exceed the customer’s expectation. Work within MMTT processes for reporting all customer feedback
Follow MMTT processes and procedures as defined in the ISO, work instruction manuals and as communicated on an ad-hoc basis by the manager or team leaders
Work with the team leader and team colleagues to improve processes and develop business opportunities to exploit full potential in the department
Excellent customer service skills
Demonstrate close attention to detail and be highly organised; able to prioritise work under pressure and maintain high levels of accuracy
Strong IT skills (preferred prior use of Sabre, The Trainline, BOSS, Microsoft Office but not essential)
Excellent problem solving skills able to research and use own initiative as well as network of colleagues and suppliers to support service delivery and drive business improvement
Minimum 1 - 2 years international reservations experience
Must spend more than 50% of work time on International travel reservations
Advanced skills on travel industry system Sabre GDS
Degree in tourism-related field

Sabre Travel Consultant Resume Examples & Samples

Handling all travel requirements including flight itineraries, rail transportation, hotel reservations
Offer best travel options in terms of pricing and routing
Maintain a high level of customer service by ‘Going the Extra Mile'
Build and maintain relationships with travelers

Senior / Travel Consultant Resume Examples & Samples

Understand client’s preference and offer best options available in terms of pricing and routing
Maintain high level of customer service by ‘Going the Extra Mile
Resolve or escalate customer’s complaints and general queries
Work professionally and independently in providing travel services i.e.: planning of itineraries, making reservations, competitive fare computations and ticketing
Ensure a high level of professionalism and customer satisfaction delivered in accordance to the SLAs
Work independently, exercising discretion and judgement
Minimise errors and mistakes by gaining knowledge of procedures, products, rules and regulations
Build and maintain relationships with clients at the relevant level

Travel Counsultant / Senior Travel Consultant Resume Examples & Samples

Makes travel arrangement to client related activities on air/hotel/car/rail/visa etc
Arranging flight itineraries and other special requests (i.e. seat assignment, special meals)
Follow up on Visa processing for customers
Provides professional travel advices to client
Minimum of 5-7 years in Corporate Travel Management
Experience servicing in Banking/Financial Industry is preferred
Excellent Communication Skills (Written/Verbal)
Fluent in English and Mandarin language is required
You delight the traveler/travel arranger
English fluent: written and verbal
Superior written and verbal communication skills (in person and on phone)

Senior Business Travel Consultant Resume Examples & Samples

Experience in the travel industry in a similar position or in a customer service center
Competent Amadeus user
Understanding and expertise in international travel requirements, i.e. visas, passports and immunization requirements
Problem solver

International Business Travel Consultant Resume Examples & Samples

Responsible for administering or coordinating the process with respective internal and/or external parties and service providers. All International Business Trip related matters (Immigration, Tax, Social Security, and Corporate Tax) are reviewed and compliantly concluded
Ensure and support business travelers to follow requirements in the destination country in respect to immigration, tax and social security
Keep track of trip matters, keep employees and contacts informed of status and progress, and escalate open case matters to applicable parties
Ensure that US and foreign information (Immigration, Tax, Social Security) are kept up-to-date and aligned with the Expatriation teams (Country Expats and Construction Project Delegations)
Consult to US Business Units, employees and Global Implementation Partners regarding international business travel process and compliance requirements
Administer the business traveler’s life-cycle, ensuring that all documents are obtained, vendor services ordered, and IHRIS record is maintained with uploading the documents including immigration documents, Certificate of Coverage, billing information, personal data information and other required documents as needed
Maintain tax authorization list for Business Travelers and ensure completion of KPMG tax service process by ensuring all required documents are submitted to KPMG tax service provider including Cost Allocation calculations, Internal resumes, and Business Travel Assessment Reports
Maintain a satisfactory customer service levels or employee performance results
Manage special projects as they arise, such as special client requests, research, and on-site presentations for Operating Companies. Act as Subject Matter Expert on Business Travel process
Resolve customer disputes, and escalate where necessary to global team for resolutions in future system upgrades
A minimum of 2-5 years experience in Expatriate administration or related HR field
The ideal candidate will be fluent in English and Spanish, Portuguese is a plus
Basic understanding of expatriate tax, tax equalization, immigration, and relocation
Excellent organizational skills
Proactive "go-getter" mentality
Natural change agent
Sensitivity to intercultural issues
Overseas employment/experience a plus
There will be 10 percent travel (minimal) associated with this position
Relocation assistance is available for candidates who are not local.*
Use the appropriate the BCD tools and systems to complete requests
Adhere to BCD policies and procedures to maintain quality control
Excellent knowledge and application of airline supplier rules, including airline contracts held by client or BCD Meetings & Events
Able to listen and evaluate customer needs
Uses positive language and word choices to avoid negative customer reactions
2 years of travel agency experience required
Proficiency in Microsoft Office software (Word, Excel, Outlook)
Excellent oral and written communications skills
Strong listening and evaluating skills
Strong attention to detail with the ability to anticipate unstated client/traveler needs
Follow set operations’ policies and procedures in the respective field of work
Meet/exceed set SLAs in all regards to maintain a favorable business outcome
Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications if necessary
Knows and properly uses: airline terminology, codes, fare basis, resource guides, books, wherever necessary
Check on PNR queues to process exchanges, cancellations and rebooking
Promotes the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts. Applies discount programs appropriately
Process exchanges, cancellations & re-bookings for air travel, hotel, car/limo rentals and Amtrak train service and following up when necessary to complete the reservation
At least 5 years' experience within a Travel Consultant role
Excellent communication and written skills
Strong client management experience
Advanced skills in routing and airline booking for fares and ticketing essential
Able to work on rotating shifts from 7am - 11pm, including weekends and public holidays
Maintain current customer relations, and identify new customers/opportunities to grow the business and increase Zurich’s market share
Resolve customer complaints by investigating problems, developing solutions and making recommendations to management
Contribute to team efforts by accomplishing personal and team results
Conduct regular product and system training to the existing and new clients
Secondary support structure to clients by providing an intermediary and advice service as defined in the FAIS Act
Communicate internally with our internal stakeholders and external stakeholder alike
Adhere to all Internal Company policies
Monitor competitors by gathering marketplace information on products and pricing
RE5 (regulatory examination for Representatives in terms of the FAIS Act)
FAIS credits (60 FAIS credits)
Matric or equivalent
Sales and marketing qualification will be an advantage
Minimum 5 years experience in the travel insurance trade
Strong communication (verbal and written), negotiation, interpersonal and presentation skills
Work under pressure in a high volume, fast paced sales and customer service environment
Target driven
Reliable transport
Work effectively in a team environment
Follow up of booking payments
Follow up commission payments for local agents
Data entry into the sales system
Communication is via phone calls, online bookings and emails from travel agents
Provide administrative assistance to local GPSs
Ensure first call resolution wherever possible of any customer service/sales issues
Keeping abreast of current promotions & specials of G Adventures product
Communication of availability, ongoing promotions to email list community
Ensure all documentation is correctly distributed including invoices, initial & final documents
*QUALIFIED APPLICANTS MUST HOLD APPROPRIATE CITIZENSHIP OR DOCUMENTS PERMITTING THEM TO RESIDE AND WORK IN ECUADOR***

Cruise / Travel Consultant Resume Examples & Samples

Answering inbound sales calls from our normal ECSC websites & promotion, as well as Contracted program such as TD Visa and RBC programs: Hours of Operation, Customer Service Levels, Center and Staff Appearance, and in alignment with the company’s values
Communicate with the Cruise & Land suppliers, online and by phone, as needed to ensure maximum sales opportunities & high customer service
Maintain knowledge levels of all suppliers, including Cruise & Cruise tours, Land & Hotel, Insurance and Shore excursion suppliers, in order to present them confidently to all clients
Ensuring maximum participation for all ”in-center” training as well the learning opportunities available to all CCC & ICs, as the Weekly & Product Webinars, and the Monthly Team Meeting
Local execution of staying in touch with our past clients, and marketing initiatives such as Cruise Nights as well as our company’s core promotions – One Day Sale, World Explorer Event etc
Certified Travel Consultant (CTC) or do you hold a Travel School certification
3-5 years’ experience in Retail Travel Sales
Ability to build excellent working relationship with local supplier Reps
Experience working on commission based sales programs
At least 2 of those 4 experiences: Travel agency working experience; Call Centre experience; Direct Sales exposure; P/L responsibility
Strong user of the MS Office Suite and ability to learn new programs
Familiarity with cruise line portals such as POLAR and Cruising Power
1-3 years of relevant Corporate Travel experience (at least 1year experience working in a call center is plus)
Above average spoken and written English skills
Flexibility to schedule, Open to work in 24X7 environment (No shift roll over pattern followed)
Ability to multi task and provide excellent decision making skills for travel scenarios involving routes and fares
GDS Knowledge - preferably in Galileo

VIP Travel Consultant Resume Examples & Samples

Minimum of 5 + years Corporate Travel industry experience REQUIRED
GDS system experience is required (SABRE, Apollo, Amadeus or Galileo) . Strong knowledge of international fare construction and airline routing principles including tax rates
Have a passion to delight our VIP customers by delivering exceptional, consistent and personalized service that they expect and deserve
Possess exceptional communication skills with the ability to effectively and clearly articulate with travelers at high levels within an organization and/or their delegates, in a wide array of situations that may be very complex
Have the ability to communicate with confidence and create a positive experience within each interaction opportunity
Possess effective listening skills with the ability to determine root cause quickly, check for shared understanding and address misunderstandings promptly
Use knowledge and all available resources, including tools and peer network, to effectively, thoroughly and sometimes creatively, resolve traveler's issue
Be comfortable in dealing with situations that are highly complex and may involve numerous travelers at various different levels (C Level, Road Warriors)
Always operate with a sense of urgency and interest and convey that to the traveler with their actions
Be highly productive in a self-directed work environment
Must be open to feedback and work well in a new learning environment
Be self-motivated and demonstrate initiative with a strong commitment to personal goals, objectives and work ethic
Work well under pressure and effectively multi-task while maintaining professional rapport with customer is essential
Be very familiar with the systems, processes and workflows that need to be followed to deliver outstanding customer service and meet Global Business travel requirements
Canada and United States candidates considered
Minimum of 2+ years International expertise experience highly preferred
Strong knowledge of international fare construction and airline routing principles including tax rates
In depth knowledge of world geography
Ability to understand corporate profiles in Sabre
Ability to understand airline policies and rules
Mastery at conflict resolution
Display highest level of integrity when dealing with internal & external customers
Ability to serve multi cultural travelers
Ability to handle multiple clients
Handling multiple clients and prioritizing are essential to the success of the job
Professional written and verbal communication skills are essential in both official languages
This position is a virtual work at home opportunity, all training, communications, team meetings etc.. are facilitated in our virtual environment**

Travel Consultant, Intermediate Resume Examples & Samples

College diploma in Travel and Tourism, CTC designation is an asset
Proficiency with a GDS: Sabre/Apollo/Travelport
Full understanding of rules and fares
Working knowledge of industry procedures for exchanges and ticketing
Bilingual, French and English
Provide a high level of customer service
Complete all reservations and files daily
Air/rail/ground transportation and hotel accommodation
Ability to complete changes for air/car/hotel/package reservations
Establish and maintain strong client rapport
Advise clients of required travel documents
Hours of Operation: Monday to Friday – various shifts required
Travel industry experience (minimum 3 – 5 years) is highly desirable
Appropriate knowledge of travel reservation system is an advantage
Working knowledge of Microsoft Outlook, Excel, Word and the Internet

Travel Consultant, Entry Level Resume Examples & Samples

Customer Service Experience
Basic knowledge of the leisure travel market
Excellent knowledge of all domestic/U.S. airports, airlines, fares and fare rules
Organizational and time management skills, effective use of outlook, and excellent internet and keyboarding skills
Excellent verbal and written communication skills, bilingual French/English an asset
Performing all tasks effectively & accurately
Responsible for consulting and coordinating the process with respective internal and/or external parties and service providers. All International Business Trip related matters (Immigration, Tax, Social Security, and Corporate Tax) are reviewed and compliantly concluded
Ensure and support international business travelers to follow requirements in the destination country in respect to immigration, tax and social security
Ensure that home country and foreign information (Immigration, Tax, Social Security) are kept up-to-date and aligned with the other consultant teams (Project/Delegation Consultants)
Consult to Business Units, employees and Global Implementation Partners regarding international business travel process and compliance requirements within Americas region
Administer the international business traveler’s life-cycle, ensuring that all documents are obtained, vendor services ordered, and IHRIS record is maintained with uploading the documents including immigration and social security documents, billing information, personal data information and other required documents as needed
Maintain individual tax orders and authorization for International Business Travelers and ensure completion of KPMG tax service process by ensuring all required documents are submitted to KPMG tax service provider to ensure timely and accurate tax filing in all respective countries
Maintain a satisfactory customer service level and employee satisfaction results
Manage special projects as they arise, such as special business requests, research, and on-site presentations for stakeholders. Act as Subject Matter Expert on International Business Travel process within the Americas
Resolve customer disputes, and escalate where necessary to BT manager for resolutions in future system upgrades and providing solutions for management review
A minimum of 2-5 years experience in International HR, Global Mobility or related HR field
The ideal candidate will be fluent in English and Spanish, Portuguese/French is a plus
Basic understanding of individual tax, immigration and social security concepts
Delight the traveler/travel arranger
Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances
Connect with the caller to build trust and credibility even if the person is unknown
Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation
Build CWT’s commercial value
Sell products that are of commercial value to CWT and contribute to CWT’s profitability
Remain current on CWT products and initiatives that add value to each customer
Adapt and change as requirements of the business change
Strengthen the CWT brand
Represent the CWT brand in how you work on a day-to-day basis
Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business and our clients
Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler/travel arranger feel special
Provide a full traveller services to corporate clients adhering to CWT procedures achieving/ exceeding KPI
Comply with service level agreements
Ensure the use of scripting to complete reservation in accordance to the service standard set by the company
Ability to complete bookings with all basic requirements, like seating, meal and frequent flyer number with compliance to client’s travel policy
Proficient in all reservation aspects, like air, hotel, car, insurance, rail and ferry bookings through GDS and/or with consolidators
Provide clients with detailed information on visa requirements and ensure all bookings are being checked for visa requirements and coordinate with clients on the submission of visa
Ensure all transactions are being invoiced on a daily basis
Display a courteous and helpful manner at all times to both clients and colleagues
Use standard greetings of the company at all times
Travel Consultant
Responsible for closure of simple issues in a timely manner, escalate to your seniors for any unresolved issues
Senior Travel Consultant
Responsible to gather findings on issues in a timely manner and assist Travel Consultant to resolve issues before escalating to Team Leader for any unresolved issues
Provide guidance to Travel Consultants e.g. on fare calculations, customer services and Client Travel policy
Assist Team Leader in fostering a cohesive working relationship within the team
Travel management experience
Good verbal and written communication skills
Pleasant personality
Willingness to learn and be a team player

Travel Consultant, Day Trains Resume Examples & Samples

Have worked within a customer-centric organisation and enjoy working as part of a team
Demonstrate and an understanding of the luxury travel market and experience of working in reservations and/or sales
Have experience dealing with customers through various media: face to face, telephone, email and letter
Have strong administrative and organisational skills
Demonstrate effective time management skills, with the ability to prioritise simultaneous tasks
Have a passion for attention to detail and service excellence
Minimum 7 years experience in the corporate travel management industry
Minimum 7 years international reservations experience
Must spend 95% of work time on International travel reservations
Solid experience with international routing and faring
Manage our customers group travel requirements
Negotiate group air and venue contracts,

Concur Travel Consultant Resume Examples & Samples

2+ years’ experience in project management in a high tech industry, preferably with hosted web-based software
Prior travel industry and/or GDS experience preferred
Successful experience working directly with customers to resolve implementation issues
Demonstrated knowledge of project management tasks in application implementation environment
Effective communication skills
Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling project implementation
Excellent organizational and planning skills
Ability to pass a background check
Native Portuguese Speaker with fluent English speaking skills

Private Groups Travel Consultant Resume Examples & Samples

Work in conjunction with other Private Groups GCO's toward company and regional targets for Private Groups departures
Track Private Group sales against agreed regional targets
Regional sales and service fulfillment of all Private Group departures in North America
Fulfillment Management of all Private Group partner relationships and key North America accounts in conjunction with the GPS team in North America
Identify opportunities and work with the GPS team and agency partners to capitalize on Private Group targets
*QUALIFIED APPLICANTS MUST HOLD APPROPRIATE CITIZENSHIP OR DOCUMENTS PERMITTING THEM TO RESIDE AND WORK IN CANADA***
Work independently, but like being part of a team
Experience from travel industry, knowledge within Amadeus is a plus
Customer orientated
Interest/knowledge of IT is needed
Fluent in speaking and writing; English and Swedish
Communicate clearly in role as “agent” to manage customer expectations and ensure detail of supplier T&Cs is understood
Build positive relationships with colleagues to support teamwork and ensure collective goals are reached
Able to understand individual customer requirements and how to exceed their expectation in delivering the service level
Ideally able to demonstrate knowledge from experience in the Travel Industry. To be conversant in industry products (e.g. fares and ticketing), geographical knowledge (e.g. routes/destinations etc) and regulation (e.g. ATOL/IATA etc)
Have experience of working within travel, tourism or hospitality
Demonstrate an intuitive approach to daily working practices
Be proficient with the Microsoft Word and Excel
Experience with Travel Studio and Zeacom would be beneficial
Regional sales and service fulfilment of all Private Group departures in EMEA
Fulfillments Management of all Private Group partner relationships and key EMEA accounts in conjunction with the GPS team in EMEA
Identify opportunities and work with the GPS team and agency partners to capitalise on Private Group targets
*APPLICANTS MUST HOLD APPROPRIATE CITIZENSHIP OR DOCUMENTS PERMITTING THEM TO RESIDE AND WORK IN THE UK***
Adhering to company service guidelines, sell and promote corporate negotiated contracts and preferred suppliers
Promote and maintain excellent client relations by managing a prompt and accurate response, and positive telephone and service techniques
Verify rates for best fares, corporate and preferred discounts and appropriate documentation
Ensure consistency and adherence to processes and procedures by effective use of all computer systems and tools
Research and solve problems related to reservations, and suggest improvements to services
Use proper documentation for each call and email, and provide priority wait-listing, preferred seat selection, and upgrade management, as needed
Make recommendations to clients, including efficient and alternate routes, lowest available fares, booking class, exchange rates, and travel products and services
Coordinate with Account Management, Finance teams, and other functions in Egencia
May include additional responsibilities, e.g., customer service issue follow up and resolution, visa and/or passport processing, voids, refunds, exchanges, and split ticketing
Provide guidance to less experienced colleagues
Participate and provide feedback during focus groups
Monitor and send out email confirmations on car rentals and hotel bookings
Familiarization with Anthony Travel Group Airline Benefits
Additional duties i.e., answering phones, faxing, scanning, sending out airline tickets, and follow up notes and calls to clients
Follow up on refunds due back to Anthony Travel from Airlines
Negotiate and assist with bus quotes as needed
Familiarization with Anthony Travel Preferred Bus and Hotel Programs
Must be dependable, reliable and punctual
Must have some GDS experience-SABRE experience preferred
Assist with individual air quotes
Reserve full size van rentals with major car rental companies
Knowledge of and experience with SABRE
Microsoft Office Suite
Experience with international group air travel

Specialized Travel Consultant Resume Examples & Samples

Minimum 5+ years of Corporate Travel industry experience required/Internally 2+ years experience with high performance
Minimum 2+ years of International expertise experience highly preferred
High School Diploma/GED required. Bachelor Degree preferred
Sabre GDS experience is required. Strong knowledge of international fare construction and airline routing principles including tax rates
In depth knowledge of world geography including expedient, cost effective and preferred routing options
Ability to serve multi cultural travelers and handle multiple clients
Ability to handle multiple projects and prioritize tasks
Professional written and verbal communication skills are required
Previous experience working with VIP/high touch clients preferred
Must be flexible to work within account's operating hours
Normal hours of operation for this position are Monday - Friday between 8 AM - 6 PM CT*
Maintain current customer relations, and identify new customers/opportunities to grow the business and increase Bryte’s market share
RE5 ( regulatory examination for Representatives in terms of the FAIS Act)
Sales and marketing qualification with experience in the travel insurance trade will be added advantageous
Sales and key account management
Strong negotiaton skills on all levels
Advanced Microsoft Office skills
Self-starter and motivator ( self-management)
Strategically orientated

ANZ Online Travel Consultant Resume Examples & Samples

Answering customer queries via phone and email and other future channels e.g. click to chat
Provision of quotes via Online Tool and itineraries in a professional and timely manner
Booking air, land and car hire experiences, producing tickets and other travel documents via GDS and Online tool
Provision of advice and recommendations to Cardmembers to ensure they maximize their benefits
Processing International and Domestic tickets; and dealing with amendments and cancellations
Building relationships with internal and external stakeholders such as travel suppliers and other American Express business units and departments
Interfaces with clients VIP employees and customers to build solid business relationships with them
Selects suppliers for group travel in accordance with program’s travel, budget, preferred supplier, and discounting objectives, where applicable
Provides concierge services relating to event tickets and attendance, including but not limited to locating and securing tickets (at a discounted price, where possible) and assisting with directions to the event or planning group transportation
Assists travelers with acquiring passport, passport renewals, and visa requirements
Delivers travel documents to VIP’s homes or offices as required
May perform daily and weekly reconciliation of sales generated
Ensures optimum customer service through effective use of phone systems and positive communications techniques
Must be able to work under the stress of and meet deadlines
Ability to manage responsibilities in a manner to result in lower costs and better efficiencies for the company
Proficiency on Sabre GDS systems
Knowledge of ticketing procedures for domestic and /or international airline, hotel and car rentals
Issue simple tickets
Make seat assignments and request special meals
Make fare quotation and build fare shell
Follow up visa processing for customers
Arrange non-air travel services such as rail/ferry/AEL tickets
Handle hotel bookings (including those are not bookable in GDS)
Hotel car transfer
Urgent e-ticket link for amended reservations
Makes travel arrangement to client related on air/hotel/car/rail/visa etc
Minimum of 5-7 years in corporate travel
Experience in servicing Banking client is prioritized
Fluently Speaking in English, Mandarin
Has great English written and verbal communication skills

Travel Consultant, Senior Resume Examples & Samples

5+ years of travel consultant experience
Apollo or Sabre Experience is a must
TICO OPC Certified
Demonstrates thorough knowledge of domestic, transborder and international travel destinations
Experience with corporate car and hotel bookings
Working knowledge of industry procedures for exchanges, Phase IVs and other ticket handling
Knowledge of MSOffice
Excellent communication skills, both verbal and written
Must be able to work weekends
Build complete accurate and detailed client files using Sabre to include Domestic, Transborder and International bookings
Accurately complete changes to client files using Sabre and assist others as needed
Updates and/or build passenger as well as company profiles
Establishes and maintains a rapport with clients in order to ensure customer satisfaction
Resolve moderately complex client service issues
Manages time and workload effectively
Searches for best fares and shows a good understanding of consolidator and net fares
Ability to work from a home office environment
Manage travels of the participants of the 206 countries attending the 3rd Summer Edition of the Youth Olympic Games 2018
Advice Teams Managers on Travels, Visa, Sports Equipment and Travel Policies
Book, issue, revalidate individual, group tickets (including manual fares) with our suppliers including
Negotiation, management of airlines group agreements, conditions and seats
Commits to follow the Event's policies and rules
Experience at least 5 years in the travel industry or similar position
Proven ability to create international complex travel arrangement including group transportation
Excellent communication skills (formal)
Ability to handle multi-cultural clientele
Working knowledge of a GDS mandatory - Galileo preferred
Perfect command of MS Office with advanced Excel
Autonomous and strongly organized with likes to take on challenges
Group booking management an asset
English fluent: formal written and verbal mandatory
Spanish fluent: written and spoken an asset
Effective Customer Contact - Contribute to the achievement of Business Unit targets and product delivery by efficiently handling each contact and achieves call centre productivity targets and standards
Deliver quality customer service
Contribute to a positive, cohesive and high performance team and has proven sales aptitude and ability
Demonstrate excellent knowledge across all relevant lines of business in product, system and procedures and contribute to continuous improvement efforts by identifying areas of improvement (personal or business) and suggesting solutions and recommendations
Travel certificate/diploma, fares and ticketing Certificate 1 and 2 or Entry Certificate (Preferred)
Knowledge of Amadeus/GDS/Calypso or similar
Proven ability in target achievement
Excellent communication and listening skills
Microsoft Office skills and high level computer literacy
Working knowledge of airfares construction
Excellent knowledge of geography and arithmetic
Knowledge of Dnata Front Office system/Airline Reservation systems
Proficient in MS Office applications i.e. word and excel
Bachelor’s degree or equivalent travel industry experience required. Hospitality or Event Management related degree a plus
Proven record with strong customer service skills
Must be very detail oriented and have strong problem solving skills to research and resolve customer inquiries with minimal supervision
Professional oral communication, written communication, and effective listening skills to ensure the customers understand and are satisfied with their reservations
Strong MS Office skills (Word, Excel, PowerPoint) along with the technical aptitude to learn new technology
Offering prompt, accurate and courteous service to clients
Assist clients with reservations, transfers and changes
Responding to client questions, concerns and billing inquiries with the highest degree of professionalism

Junior Travel Consultant Resume Examples & Samples

Minimum of Travel Diploma or Travel consultant experience
Excellent verbal and written communication skills, bilingual French/English a must
Mathematical skills such as understanding of percentages, commissions and mark ups
Consistently offering low fare
Marinating preferred supplier agreements
Understands and promotes client & HRG preferred supplier programs
Effectively uses all applicable HRG and bank technologies (AGI, CC6, Contact, Vault, Switchfly, etc)
Remaining current on industry and organizational changes
Proficient understanding of Sabre Vacations and other airline, supplier, industry web tools
Performing other duties as assigned
Able to work flexible hours, shift work and / or weekends and evenings may be required

Intermediate Travel Consultant Resume Examples & Samples

2 plus years experience as a travel consultant
Bilingualism an asset
Call Centre experience an asset
Online travel booking knowledge (eg. Westjet Airlines, Air Canada Airlines)
Excellent knowledge of Canadian, USA & International Geography
Good knowledge of Hotels and Car Rental companies
Ability to work in a fast paced environment
Ability to resolve day to day client concerns while meeting or exceeding expectations and maintaining a high level of customer service
Strong team player interacting effectively & professionally with co-workers
Complete day to day travel consultant services
Completing accurate client files
Consistently meeting quality standards for call centre management
Actively participating in training, product knowledge sessions and team meetings
Search and confirm travel reservations for the customer, offer suggestions and anticipate customer needs
Understand and accurately apply client travel policy and requirements to each interaction
Respond to requests accurately and considering customer service level agreements
Consistently meet and sometimes exceed individual and team goals
Adhere to BCD Travel policies and procedures to maintain quality control
Provide the customer his/her undivided attention and apply BCD Travel communication guidelines to all interactions
Provide assistance to team members as requested
Minimum 3 years' experience in the business travel industry
Solid working knowledge of the travel industry's policies, procedures and processes
Knowledgeable of travel industry systems (i.e. Amadeus)
Strong verbal and written communication skills in Finnish and English
Bachelor's degree, ideally within a tourism-related field
Applying all BCD Travel processes in your activities
Resolving or escalating customer complaints and general queries
Building and maintaining relationships with travellers
Managing the workflow and processes in line with SLA
As an After Hour Services travel consultant you’ll be dealing with a range of inbound travel related issues which will involve the ability to be proactive and resolve issues as they arise. This will be in the form of a variety of travel arrangements, including booking flights, car hire, accommodation, ferries, insurance, foreign exchange
You will need to successfully deliver a premium customer service on each and every call, providing all the care and dedication that our clients deserve. In return, you will receive a range of outstanding incentive benefits, as well as a wealth of training and career development opportunities with one of the best employers in the world
Coaching, developing and mentoring new members of the team. This would include new hire, contractors, and new team members. Sharing knowledge and best practice and to assist team members in a timely manner
Maximize the benefits of GBT’s desktop applications and telephony to deliver a superior experience to business travelers
Prioritizing your workload effectively on an on-going basis
Deliver expectations on individual/shared team goals and support all business Key Performance Indicators
Proactively access Compas to check on and improve performance
Take ownership and act in accordance with all GBT policies and procedures, e.g. accurately updating workday, e payroll, being familiar with company changes and communications. Complying with all legal standard requirements, which include mandatory training, compliance and sanctions
Use Correx as the primary ticketing tool, and all agents to take responsibility in ensuring necessary quality checks have been put in place to allow the Correx tool to work correctly for ticketing and invoicing. If tickets are rejected by Correx, and agent is unable to resolve the issue, or it is an urgent ticketing need, then the agent is take ownership and issues the ticket manually. This would include any relevant EMD’s. Agents to take responsibility to VOID tickets where necessary

Rrw-travel Consultant Resume Examples & Samples

Training is mandatory from July 31-August 25, paid, full time, Monday to Friday (8am-4pm) and includes a 2night/3day Whistler trip in the last week
After training in August, hours will be Part Time (16-29 hours/week)
Great job for students or those looking for a flexible position
As employees of Whistler Blackcomb all employees receive an unlimited seasons pass for skiing/snowboarding at the top ranked resort in North America!
Once training and probation completed, hourly wage is supplemented by monthly performance bonuses, when achieved
Plan and book travel (lodging, activities, transportation) arrangements for clients from all over the world
Apply sales skills on each call, showing commitment to increase revenues, promote sales initiatives and meet monthly targets, by effectively using up-selling and cross selling techniques
Counsel clients on terms and conditions of travel or resort policies (ex. minimum stay, reservation policy and cancellations)
Engage in first phase of problem resolution regarding client complaints
Embrace coaching and training as an aid to meeting personal and company goals
Participate in outbound calling projects as requested
Follow up on sales leads with previous clients
Report any discrepancies found on the intranet, related websites etc. to ensure accuracy and consistency of information
Compose and process thank you letters, e-mail confirmations
Participate in peer coaching
Demonstrate our Core Values: Serve Others, Do Right, Drive Value, Do Good, Be Safe & Have Fun
Minimum 1 year of sales experience. (Retail or similar)
Excellent, professional written and verbal communication skills
Strong interpersonal and active listening skills
Ability to work well under pressure
Ability to establish and maintain relationships with clients
Team orientated with the capacity to be self-directed and driven
Excellent accuracy and attention to detail
Willingness and enthusiasm to learn and maintain knowledge of products
Understand MS Office applications; especially Outlook and comfortable using computer systems
Passion for and understanding of ski, resort and tourism industry
The Call Center is located near Brentwood Mall Skytrain in Burnaby (Vancouver area) and open 365 days a year, weekends and holidays included

Business Travel Consultant With Nordics Languages Resume Examples & Samples

Danish/Swedish fluent: written and verbal
Excellent communication skills and follow through required to advise clients of those requirements
Results-driven
Adaptable and motivated to learn

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