ctc travel industry

Travel Agent Training

Master the Travel Industry: Earn Your Travel Agent Training Certification CTC

Elevate your travel career with a Certified Travel Counselor (CTC) certification through travel agent training certification CTC. This guide cuts straight to the chase, detailing how to achieve this coveted credential, the benefits that accompany it, and how it can set you apart in a competitive industry. Explore the steps toward your CTC and why it’s a hallmark of excellence in travel management.

• The Certified Travel Counselor (CTC) certification is a prestigious, comprehensive program preparing travel professionals for advanced management roles by focusing on practical applications and leveraging the latest technology in delivering travel services.
• To become a CTC, candidates must have significant industry experience and complete specified coursework or opt for the fast track program if eligible. The certification process includes passing a proctored exam and submitting a white paper or project, combined with a commitment to continuous education.
• CTC certification can lead to enhanced career prospects, providing recognition within the travel industry and equipping certified professionals with the specialist skills required to cater to niche travel markets and effectively market their services.

What is CTC Certification?

In the vast sea of travel agent certifications , the Certified Travel Counselor (CTC) program stands as a beacon of excellence. With over half a century of recognition within the industry, the CTC certification has carved a niche for itself by equipping travel managers with necessary skills to thrive in their roles.

This program distinguishes itself by delivering content through a series of online videos, praised for their practicality, clarity, and ease of understanding. In an industry where there is no universal certification for travel agents, the CTC certification certainly stands out as a distinguished credential in the field.

The Role of a Certified Travel Counselor

As technology reshapes the travel industry, a Certified Travel Counselor’s role has evolved to leverage the latest travel technologies and enhance client service. Tech-savvy travelers, who value advanced travel solutions and efficient service, particularly appreciate the expertise of CTCs.

By harnessing current technologies, CTCs are able to offer more efficient travel services and solutions, including airline and ground transportation, thus playing a vital role in the continual evolution of the travel industry.

Benefits of Earning a CTC Designation

The journey of earning a CTC certification opens doors to a plethora of benefits. A CTC certification offers:

• Enhanced reputation for travel professionals
• Better job opportunities
• Badge of expertise in the travel industry
• Distinguished professional status in the field.

Furthermore, a CTC designation equips professionals with advanced skills and knowledge, enabling them to offer superior service and advice to their clients. It’s more than just a certification – it’s a gateway to ongoing educational resources that keep professionals attuned to the latest travel trends and industry changes.

CTC Certification: A Pathway to Expertise

The CTC certification program is more than a credential – it’s a pathway to expertise, designed for individuals aiming for management roles within the travel industry. This comprehensive management preparation platform hones skills that are crucial for effective leadership in the travel industry.

The CTC curriculum focuses on managerial capabilities, preparing travel professionals for advanced positions in the industry. The program’s online nature provides travel agents with the flexibility to develop their expertise while catering to the dynamic needs of the travel and tourism industry.

Eligibility Criteria

The road to becoming a CTC-certified agent begins with meeting the necessary eligibility criteria. Candidates must have over two years of related work experience and a minimum of five years of industry experience. In addition to this, completion of the Certified Travel Associate (CTA) course and passing the CTA Exam is also a prerequisite for the CTC certification.

For seasoned professionals with over five years of travel industry experience who have not yet earned the CTA certification, there’s a fast track. The CTC Fast Track Program offers an accelerated option, including a reduced fee for taking the CTA test.

Training Modules and Content

The CTC program is designed to create industry leaders, instructing agency owners and managers in essential areas such as analyzing business opportunities, formulating marketing strategies, and managing operations for their own business management company. The curriculum encompasses modules on crucial management skills including coaching and mentoring, conflict management, creativity, emotional intelligence, negotiation, presentation skills, principles of accounting, project management, and teambuilding.

The learning experience is further enhanced by interactive exercises and additional reading materials, preparing candidates for real-world management scenarios in the travel industry. The course topics are structured to build on one another, crafting a comprehensive preparation program for travel managers and setting a strong foundation for career advancement.

Online Learning for Aspiring CTCs

In today’s digital age, acquiring a CTC certification has become even more convenient, thanks to online courses. These flexible learning pathways are tailored to the unique schedules of travel agents. No matter how busy the day gets, the online programs are accessible 24/7, allowing students to engage in their certification training at any time that fits into their personal and professional life.

The beauty of online learning lies in its flexibility. Travel agents can seamlessly integrate their online CTC education into their existing work commitments, ensuring continuous professional development alongside their career.

Structured Online Curriculum

The online CTC certification program, an online course, is a well-structured educational journey consisting of a series of educational videos and interactive modules. These resources provide a flexible learning platform, allowing students to independently manage their studying pace, accommodating those who are working or running a home-based business.

The certification program, a travel agent training course, consists of a structured series of online educational videos that provide practical advice to future travel agents. Throughout this journey, students pursuing the online CTC certification are supported by a student advising team, ensuring they have guidance throughout their studies.

Balancing Certification with Work

Juggling the demands of work and certification training can be a challenge. However, self-paced learning options and setting realistic goals can help travel agents manage these simultaneous demands. Online CTC training provides the flexibility to learn at one’s own pace, a considerable advantage for busy professionals.

In addition, prioritizing high-impact study sessions can lead to efficient learning without compromising client service time. Even better, certification training can be integrated into current client services, enhancing learning through practical application.

From Training to Certification

The journey from training to certification requires dedication and perseverance. To obtain the CTC certification, candidates must pass the proctored CTC exam with a score of 70% or higher. In addition to the exam, candidates must submit either a white paper or a qualifying project, showcasing their understanding of the industry and their ability to apply their learning practically.

The pathway to becoming a Certified Travel Counselor also involves a commitment to continuous learning. Certified Travel Counselors must:

• Earn at least ten continuing education units (CEUs) every year to maintain their certification
• Stay current with industry trends
• Continue to provide top-tier service to clients

This ensures that CTCs stay current with industry trends, including health and safety protocols, and continue to provide top-tier service to clients.

CTC Specializations and Niches

In a competitive industry like travel, specialization can be a game-changer for a travel industry professional. CTC-certified travel agents can deploy their diverse management skills to meet market demands for various travel services. Specializing in a specific travel niche can distinguish a CTC-certified travel agent from competitors and increase sales.

Establishing a niche involves laying the groundwork for promoting that specialty and adopting best practices suited for the specific segment of the travel business. This approach enables CTC-certified agents to build their business effectively from the inside out, catering to different client needs and ensuring a steady stream of business.

Tailoring Services to Market Needs

In the travel industry, customization is key. CTC-certified travel agents can showcase their skills in personalizing travel experiences, attracting a broad spectrum of business and vacation clients. By marketing their specialty in independent travel booking, they can tailor services that meet specific market needs, ensuring their services remain relevant and in-demand. Understanding a travel agent’s typical duties, including how travel agents sell transportation, is crucial for success in this competitive field. Possessing travel industry knowledge further enhances their ability to cater to clients’ needs.

In the digital age, social media provides an excellent platform for CTC-certified travel agents to showcase their skills. By highlighting their proficiency in crafting itineraries for both international and domestic travel destinations, they can attract a broad clientele, including groups planning trips, further establishing their niche and enhancing their marketability.

Leveraging CTC Certification in the Job Market

Obtaining a CTC certification can be a significant career move for travel agents, as it demonstrates their travel agent proficiency. It equips them with sought-after management skills through travel agent training, making them strong candidates for career promotions and setting them apart from competitors.

Publicizing CTC certification demonstrates a travel agent’s dedication to education and professional growth within the travel industry, thereby enhancing their reputation and expanding their career opportunities. With a CTC certification, travel agents can provide exceptional, tailored customer service, distinguishing themselves from competitors in the travel industry.

Marketing Your CTC Credentials

In the digital age, marketing your CTC credentials effectively can greatly enhance your professional profile. Digital credentials provided to graduates of CTC certification can enhance their professional online profile and increase recognition within the travel industry.

CTC-certified travel agents can establish their reputation and promote their credentials to potential clients and peers by networking within travel communities and attending industry conferences. This not only enhances their visibility within the industry but also provides opportunities for collaboration and peer learning.

Navigating Financial Considerations

Investing in a CTC certification involves certain financial considerations. Individuals aiming to obtain CTC certification may encounter various fees, including application fees, service fees for online transactions, and fingerprint processing fees.

The general nonrefundable application fee for credentials, certificates, and permits is $100. In addition to this, a separate application form and fee is required for each document requested. Despite these costs, the investment in a CTC certification promises substantial returns in terms of career advancement and professional opportunities.

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Certified Travel Counselor Careers: Job Description & Salary Info

Pros and Cons of a Certified Travel Counselor Career

Much like a travel agent, Certified Travel Counselors spend their time planning and booking trips for clients. Check out the pros and cons of becoming a Certified Travel Counselor to decide if this career is right for you.

Sources: *U.S. Bureau of Labor Statistics, **CareerBuilder.com, ***The Travel Institute.

Career Information

Job description and duties.

A Certified Travel Counselor (CTC) is someone who has earned CTC certification through The Travel Institute. The Certified Travel Counselor program is designed for those who own or manage a travel agency.

Working as a travel agent, a CTC will be responsible for booking transportation, lodging and entertainment activities for clients. You should possess researching skills to ensure that you are finding clients the best price and also booking vacations that are up to their expectations.

Career Outlook and Salary Info

PayScale.com reported in July 2015 that the salary for most people employed as travel counselors was around $30,000-$51,000. The U.S. Bureau of Labor Statistics (BLS) anticipates a decline in employment (-12%) from 2012-2022 for travel agents. This decline has been attributed to travelers' ability to research vacations on the Internet and book their own trips, decreasing demand for travel agents.

Career Skills and Requirements

Training and certification requirements.

To become a Certified Travel Counselor, you must have at least five years of experience, have completed the Certified Travel Associate (CTA) program and pass the CTC test. The required CTA program is also offered by The Travel Institute and includes 12 courses intended to increase your knowledge of geography and sales techniques, as well as improve your customer service skills. In addition to completing the 12 courses, you will need to pass the CTA test and must have at least a year and a half of experience in the travel industry.

Because you need experience within the travel industry to complete the CTA program and many employers prefer someone who has formal training in the travel and tourism industry, you could enroll in a travel agent program. Through an associate degree or certificate program in travel and tourism, you could gain the industry knowledge needed to begin your career. However, you may find employment as a travel agent with only a high school diploma.

Job Postings from Real Employers

While many jobs do not necessarily require certification, a few do list it as a preference by the employer. Customer service is often emphasized in job postings because you will be working directly with clients. Because travel and tourism companies make their money only when clients book travel plans, you should have sales skills as well. Read a few job postings advertising for a travel counselor in April 2012:

• A national travel company with an office in California advertised for a travel counselor to take on the role of a vacation sales specialist. The company prefers a candidate who is qualified as a CTC or has a similar certification.
• A travel agency in Ohio is looking for a travel sales agent to help clients plan their vacations. A candidate that is qualified as a CTC or has a similar background is preferred.
• A tour operation company in Massachusetts is looking for a travel counselor to help older adults plan and book small group travel. It is not required that you are a Certified Travel Counselor, but you should have at least two years of experience.

How to Make Your Skills Stand out

Job prospects could be better for those that focus their career on a particular specialization, such as group or corporate travel. You might also consider becoming a Travel and Tourism Professional (TTP). Such a credential is offered through the International Airline Transport Association's Training and Development Program (IATA). Requirements to become a TTP include having a high school diploma and at least two years of experience within the travel industry.

Other Careers to Consider

Travel agent.

If you like the idea of helping others plan and book their vacations but don't want to pursue a career as a Certified Travel Counselor, you might pursue a career as a travel agent. You might be able to enter this field with a high school diploma, although employers generally prefer someone with formal training, such as an associate degree or certificate program in travel and tourism. According to the BLS, the mean annual salary for travel agents, as reported in 2011, was around $36,000.

Meeting, Convention and Event Planner

If you enjoy planning events for others but have decided that a career as a certified travel counselor isn't for you, consider becoming a meeting, convention and event planner. In this career, you will spend your days coordinating meetings and events from beginning to end, including scheduling meeting locations, booking caterers, overseeing the event as it is happening and have the responsibility of ensuring that payment is provided for services. Although associate degree programs in event planning may exist, a bachelor's degree in hospitality management, public relations or marketing is usually required to seek employment. According to the BLS, the mean annual salary for meeting, convention and event planners was about $50,000, as reported in 2011. The BLS also states that there is expected to be a 44% job growth from 2010-2020, an increase that is said to be faster than the average.

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Travel Agent Certifications

Explore the top Travel Agent certifications that are important to a successful career.

Getting Started as a Travel Agent

• What is a Travel Agent
• How To Become
• Certifications
• Tools & Software
• LinkedIn Guide
• Interview Questions
• Work-Life Balance
• Professional Goals
• Resume Examples
• Cover Letter Examples

Getting Certified as a Travel Agent

Top travel agent certifications, best travel agent certifications, certified travel associate (cta).

• At least 18 months of travel industry work experience.
• Completion of the CTA coursework provided by The Travel Institute.
• Passing the CTA certification exam.
• Agreement to adhere to The Travel Institute's Code of Ethics.
• Commitment to earning 10 Continuing Education Units (CEUs) each year to maintain certification.
• Payment of applicable enrollment and exam fees.

Certified Travel Counselor (CTC)

• Minimum of five years of full-time industry experience.
• Completion of the Certified Travel Associate (CTA) program or equivalent experience and education.
• Submission of an enrollment form along with the appropriate fee.
• Completion of a series of leadership and management courses provided by The Travel Institute.
• Passing of a comprehensive exam that tests knowledge and application of advanced travel industry concepts.
• Submission of a white paper or case study project that demonstrates the application of skills and knowledge gained during the coursework.

Certified Travel Industry Executive (CTIE)

• A minimum of five years of travel industry experience.
• Current employment in the travel industry at the time of application.
• Completion of a self-paced study program provided by The Travel Institute.
• Submission of a white paper or case study project, which demonstrates the application of leadership principles within the travel industry.
• Passing the CTIE exam, which assesses knowledge and application of leadership and management principles.

Travel and Tourism Professional (TTP)

• High school diploma or equivalent educational qualification
• Understanding of basic English language to comprehend the training material and instruction
• Completion of the IATA Travel and Tourism Consultant course or relevant work experience in the travel industry may be recommended
• Access to a computer and the internet to take the course if opting for online training
• Payment of the applicable fees for the TTP certification exam
• Agreement to abide by the professional standards and code of conduct set by IATA

Certified Destination Specialist (CDS)

• Membership with The Travel Institute is recommended but not required.
• Completion of a destination specialist course for a specific region or country offered by The Travel Institute.
• Passing the final exam for the chosen destination specialist course with a score of 70% or higher.
• At least 12 months of travel industry experience is recommended.
• Commitment to continuing education by earning 10 Continuing Education Units (CEUs) every year to maintain certification.
• Payment of applicable fees for the course and examination.

Certified Travel Industry Specialist (CTIS)

• Membership with the American Bus Association (ABA) is required.
• Current employment in the travel and tourism industry.
• Completion of a series of educational courses provided by the ABA.
• Engagement in a self-paced study program that may take 1-2 years to complete.
• Passing the final certification exam to demonstrate mastery of the curriculum.
• Commitment to ongoing professional development to maintain certification status.

Travel Marketing Professional (TMP)

• Employment in the tourism industry, preferably in a marketing-related role
• Membership with the Southeast Tourism Society or employment with a member organization
• Completion of the three-year Marketing College program offered by the Southeast Tourism Society
• Attendance at all required courses and workshops over the three-year period
• Submission and approval of a final project or capstone presentation demonstrating the application of learned marketing strategies
• Commitment to continuing education in tourism marketing as required for certification maintenance

Master Cruise Counsellor (MCC)

• Membership in the Cruise Lines International Association (CLIA) as an individual agent member.
• Completion of the Accredited Cruise Counsellor (ACC) certification, which is a prerequisite for the MCC program.
• Completion of a specified number of CLIA training courses and elective courses related to the cruise industry.
• Personal experience sailing on a set number of cruises of varying lengths and cruise lines.
• Conducting a number of ship inspections to gain firsthand knowledge of different cruise products.
• Achievement of a minimum amount of verifiable cruise sales within a certain time frame.

Accredited Cruise Counsellor (ACC)

• Membership in the Cruise Lines International Association (CLIA) is required to enroll in the certification program.
• Completion of CLIA's online training courses, which include Introduction to the Cruise Industry, Geography of Cruise Travel, and Customer Service.
• Successful completion of elective training courses offered by CLIA to accumulate a required number of credits.
• Personal cruise experience, which includes conducting a certain number of cabin inspections and going on a specified number of cruises of varying lengths.
• Proof of cruise sales experience, demonstrating practical application of the knowledge gained through the certification training.
• Submission of a completed application for the ACC certification, including documentation of completed requirements and payment of any associated fees.

Certified Travel Counsellor (CTC)

• A minimum of 1800 hours of travel industry experience
• Completion of the ACTA Travel Studies Program or an equivalent recognized by ACTA
• Passing the Certified Travel Counsellor (CTC) exam
• Adherence to ACTA's Code of Ethics
• Membership in good standing with ACTA
• Continuing education credits to maintain certification status

A Better Way to Present Certifications

Benefits of having a travel agent certification, how to choose the best travel agent certification.

• Identify Your Specialization: Determine the niche or area within the travel industry where you want to excel, such as luxury travel, cruises, adventure tourism, or corporate travel management. Choose a certification that enhances your expertise in that particular area, ensuring that you become a go-to specialist whom clients and employers can trust.
• Consider Market Demand: Research the market to understand what skills are in high demand. Certifications that cover emerging trends such as sustainable travel, digital nomad lifestyles, or wellness tourism can set you apart in a competitive market. Aligning your certification with these demands can make you more attractive to potential clients and employers.
• Evaluate Educational Content: Scrutinize the curriculum of the certification programs. Look for comprehensive content that covers a broad range of topics, including travel regulations, destination knowledge, customer service excellence, and technology use in the travel industry. A well-rounded certification can provide a solid foundation for your career.
• Assess Flexibility and Support: Consider the format and duration of the certification program. If you are currently working, you may need a program that offers flexible scheduling or online learning options. Additionally, check for support resources such as mentorship, career services, or access to industry tools and software.
• Review Success Outcomes: Investigate the track record of the certification program. Look for success stories, testimonials, and the career progression of past participants. Certifications that have a proven record of helping travel agents advance in their careers can be more valuable investments for your future.

Preparing for Your Travel Agent Certification

Certification faqs for travel agents, is getting a travel agent certification worth it, do you need a certification to get a job as a travel agent, can travel agent certifications help pivoters make the transition into customer service from another career path.

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Travel Agent Certifications: Which Ones Are Worth It?

Updated April 4, 2024

Travel agent certifications can be an excellent way to demonstrate your expertise and set yourself apart from competitors. With so many available, it may be difficult to decide which ones are worth pursuing. Partnering with a Host Travel Agency offers valuable guidance and support when selecting the correct certifications for your career goals. In this blog post, we'll look at some of the top travel agent certifications and discuss how a Host Travel Agency can help you decide which ones are worth your investment.

Certified Travel Associate (CTA)

The Certified Travel Associate (CTA) certification is for travel agents who have been in the industry for at least 18 months. This certification covers a range of topics such as sales techniques, customer service skills and destination knowledge. A Host Travel Agency can offer support and resources to help prepare travel agents for taking the CTA certification exam and further develop their overall expertise.

Certified Travel Counselor (CTC)

Earning the Certified Travel Counselor (CTC) certification is an impressive accomplishment for experienced travel agents who already hold their CTA certification. This credential focuses on advanced knowledge of the travel industry, management skills, and strategic planning. By joining forces with a Host Travel Agency, travel agents can receive guidance throughout their CTC certification process and access resources to assist them in succeeding.

Destination Specialist (DS) Certifications

Destination Specialist certifications focus on specific regions or countries, enabling travel agents to showcase their expertise in that region or country. These certifications can be especially helpful for travel agents specializing in niche markets or looking to expand their destination offerings. Host Travel Agencies can offer insight into the most sought-after destinations and provide resources that assist DS certification exam preparation.

Niche Market Certifications

Some certifications focus on specific niche markets within travel, such as luxury travel, adventure travel or wellness tourism. Achieving a niche market certification allows travel agents to differentiate themselves and cater to specific client interests. A Host Travel Agency can advise which niches are most profitable and assist in obtaining relevant certifications.

Conclusion:

Travel agent certifications can be an excellent investment for those seeking to hone their expertise and stand out in the competitive travel industry. By working with a Host Travel Agency, travel agents receive guidance on selecting the appropriate certifications for their career objectives as well as access resources to help prepare for exams. From CTA and CTC accreditations to destination-specific or niche market designations, Host Travel Agency helps agents make informed decisions about investing in certifications that will enhance their success and credibility within the industry.

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Certified Travel Counsellor (CTC) Certification

Certified Travel Counsellor (CTC) Certification is based on an individual’s ability to perform the knowledge and performance tasks required to meet travel industry expectations for employment. These tasks are defined in the Occupational Standards for Travel Counselling that were developed in conjunction with the Canadian Tourism Human Resource Council (CTHRC) using the emerit™ brand.

The Occupational Standards are broken down into 4 major categories – each of which identifies general activities within the occupation. These categories are:

• Professionalism
• Client Service and Sales
• Travel Products

COSTS FOR CTC CERTIFICATION

CERTIFICATION FEES MAKE THIS YEAR YOUR YEAR TO BECOME CERTIFIED! ACTA Members

Pay in full at time of enrollment: $325.00 + GST or HST.

Non-ACTA Members

Pay in full at time of enrollment: $425.00 + GST or HST.

Students: ACTA Members and Endorsed Colleges:

Pay in full at time of enrollment for special discounted rate of $195.00 + GST or HST. 

If you wish to pay in steps, here are the fees:

• Exam fee: $150.00+ GST or HST
• Administration cost for Performance Evaluation and Industry Experience Reports: $150.00 + GST or HST
• Total cost for CTC CERTIFICATION FOR STEP-BY-STEP PROCESS: $300.00+ GST or HST

Students: ACTA Endorsed Colleges:

Pay in full at time of enrollment for special rate of $225.00 + GST or HST. 

• Enrollment fee: waived
• Administration cost for Performance Evaluation and Industry Experience Reports: $175.00 + GST or HST
• Total cost for CTC CERTIFICATION FOR STEP-BY-STEP PROCESS: $325.00+ GST or HST

Students from Non-Endorsed Colleges: Pay in full at time of enrollment for special rate of $295.00 + GST or HST. If you wish to pay in steps, here are the fees:

• Exam fee: $150.00+ GST or HST.
• Administration cost for Performance Evaluation and Industry Experience Reports: $200.00.
• Total cost for CTC CERTIFICATION FOR STEP-BY-STEP PROCESS: $350.00+ GST or HST

4 Steps to CTC Certification

If you wish to enroll, please e-mail [email protected] . There is a choice to purchase either a bundle package or pay step by step.

General Exam Breakdown

• Supervised (proctored) setting
• 125 multiple choice questions
• 5% on Section A: Professionalism
• 30% on Section B: Operations
• 50% on Section C: Client Service and Sales
• 15% on Section D: Travel Products
• You have 4 hours to complete the test.

Examples include:

• Destination information (map work)
• Definitions
• General travel product
• Reading & interpreting product information
• Price calculations

The CTC exam is an online exam that must be booked in advance – you choose the date and time! Exams can be scheduled on any day as long as the registration and proctor application forms are submitted at least 2 weeks prior to the exam date being requested. Please note there will not be any technical support available for exams scheduled outside of regular business hours. If you attend an ACTA Endorsed Travel Program , your school may offer this test as an "exam on demand," please check with your instructor.

Proctor application form and guidelines .

• All proctors must be approved by ACTA.
• Proctor forms must be submitted with exam registration
• Candidates are required to complete the proctor form and submit it to ACTA, a minimum of 14 days prior to the exam date. The only exception to this requirement is for students who are writing at their travel program as an exam on demand – where the instructor has already set up the exam arrangements.

All online exams are computer scored and verified. Scores within a few points of the passing mark are automatically verified and hand scored for accuracy.

Each exam has a unique passing score. This is because exams are created by assembling a random group of questions from a larger bank of questions. Each question has been reviewed and rated by an expert industry committee to determine how difficult the question is and how likely a travel counsellor is to select the correct answer. Typically the passing score will range from 74 to 76%.

If your score is higher than or equal to the exam standard, you will be assigned a pass result; if your score is lower than the standard, you will be assigned a fail result.

Each exam form has a different exam standard (% pass rate) so that all candidates are treated equally in terms of an exam level of difficulty. Therefore the actual pass mark has no specific bearing other than to determine if the requirement of passing the exam has been met or not met (in the case of a fail). A report of the pass mark would be of no significance since it could not be compared to results from another exam form. However, each candidate can view their score upon completion of their exam.

You may re-write the exam as often as needed. A re-write fee will apply. Candidates have the right to appeal exam scores. A request to appeal the exam score must be sent to ACTA within 30 days after receiving the exam results.

• The Study Guide to certification outlines the skills in the occupational standard. You may use the guide to identify areas you may not have been exposed to and attempt to gain more knowledge and/or experience in those areas. $85.00 + shipping and handling+ GST or HST
• A Prep Guide provides information on how to write a multiple choice exam and includes 25 sample questions. Fee $20.00 + GST or HST. Prep Guide is available at no cost to ACTA members.
• A Practice Exam is available. Fee $20.00 + GST or HST. Available at no cost to ACTA members.
• Purchase Prep guide and Practice Exam together for a special price of $35.00 + GST OR HST. Available at no cost to ACTA members.
• To order Knowledge Exam Prep Material, contact [email protected]
• To register for your Knowledge Exam please contact [email protected] . The forms are currently under construction and will be made available very soon!
• The cost for CTC CERTIFICATION includes the enrollment fee, the Knowledge Exam, access to Specialist Programs, reduced member pricing on FAM trips , reduced pricing on in the ACTA online bookstore , and additional benefits as highlighted on the ACTA website.

For detailed information on the CTC certification process please contact [email protected]

Required: 1800 hours. *180 hours will be deducted for students who have graduated from a travel school program. 1800 hours must include relevant, recent travel industry experience (up to one year prior to enrollment). Candidates must supply acceptable records as proof that this requirement has been met. Proof of experience may include: pay slips / Record of Employments (ROEs), letters of employment. If you have completed any supplier training approved by ACTA, you can apply hours to reduce your occupational experience by 450 hours.* 450 includes the 180 deducted upon graduation. Included in supplier training are supplier specialist programs, webinars, product launches, training sessions and FAM trips. Applied hours for each event are set by ACTA. Complete the Tracking Sheet for occupational experience. Also see the Credit Hours for your review. Occupational experience can also be provided by submitting proof of $600,000 in sales annually.

ACTA will review the proof you provide to determine if it is acceptable and considered relevant. The fee to process this requirement is included with the cost of the Performance Evaluation.

The performance evaluation is a test of your skill on the job. The evaluation observes a selected range of skills primarily dealing with sales & communication and is completed by the office manager or supervisor. Performance evaluation forms must be ordered by the supervisor or manager doing the evaluation. If you purchased the CTC bundle, you simply need to e-mail the completed performance evaluation documents to [email protected] . If you paid step by step, you are required to pay performance evaluation fee of $150.00 plus tax before submitting your documents.

In order to maintain your designation, you are required to renew your CTC/CTM on an annual basis. For more information on certified membership – please consult the membership area of the ACTA website.

A change in the scheduled exam date may be made for an administration fee of $25.00 + tax. Advance notice must be given.

Frequently Asked Questions (FAQ)

What are my choices for becoming certified in the travel industry? There are two certifications available for travel industry professionals. Certified Travel Counsellor (CTC) is available for front line industry professionals who sell travel. Certified Travel Manager (CTM) is for supervisors and managers wanting to earn a professional designation. Five years of industry experience which includes two in a manager/supervisor position is one of the requirements for CTM. How long does it generally take to complete the program? Once enrolled, candidates have up to two years to complete the program. Experienced counsellors may take less than a year as they already have the 1800 hours of work experience required. Are all steps mandatory in order to become certified? Yes. Representatives of the travel industry have determined what occupational standards items are best assessed by certain methods. Since only a portion of the standard is assessed through the Knowledge Exam (for example), there can be no exemptions. Must the steps be completed in the order presented? It is strongly recommended that you follow the process as laid out on the website. Experienced counsellors may be completing several steps at the same time. How can I enroll to become certified? Enrollment is a simple process. E-Mail us at [email protected] . Once we receive your request for enrollment we will begin the process for you and send you the information that you need to get you on your way. How much does it cost to earn the CTC designation? The total cost for the bundle package for ACTA Members is $295.00 plus tax and for non ACTA Members the bundle package fee is $395.00 plus tax. You also have the option to pay step-by-step for the CTM program. For a detailed breakdown of the fees, please refer to the section “Costs for CTC Certification” found on our website, http://acta.ca/travel-counsellor-certification Once I’m enrolled, can I cancel and get a refund? Yes, provided that the exam has not been booked , ACTA will refund you the entire amount less a $25 (plus tax) admin fee for any cancellations made within 10 days of your enrollment. If cancellations are made outside of the 10 days, there is a cancellation fee of $100 plus tax. Please note that scheduled exams and workbooks are non-refundable.

Knowledge Exam

Once I am enrolled how do I register to write my exam? Exams must be booked at least two weeks in advance. Choose the date and time that you want to write your exam and email the information to [email protected] . You must also submit your proctor’s application form at this time for approval. Can I write a paper-based exam? No, the exam is only available in an online format. How do I prepare for the exam? For the Knowledge Exam there are several tools available including: Study Guide, *Practice Exam and Prep Guide. Candidates may also review the National Occupational Standards for Travel Counsellors (available for purchase in both PDF and hard copy). To order preparation material, please email us at [email protected] . *For ACTA Members as well as students and instructors from Endorsed Schools : the Prep Guide and Practice Exam are included in the bundle package. They will be sent to the candidate immediately upon enrollment. I have a previous version of the Study Guide. It is still relevant? It depends. We recommend that you purchase the most recent version. To verify, please email us at [email protected] . What percentage do I need to pass my exam? For the Knowledge Exam – pass level is on a “sliding scale” around 72%. Each individual question has its own pass percentage depending on which questions are pulled for the test the pass mark may vary slightly. How do I know if I’ve passed or failed my exam? You will receive an email notification from emerit - the exam administrator - within the same business day as completing the exam, letting you know your score is available. To review your exam results, you will need to log on to the emerit website with your username and password that are provided to you by your Proctor on the day of your exam. If you passed, ACTA will send you an official pass letter within 10 business days via email. If you were unsuccessful, ACTA will also officially notify you via email. We recommend that you review the details for a breakdown of your score on the emerit website. This will help you prepare for your next attempt. If you were unsuccessful, ACTA will officially notify you via email. We recommended you review the details for a breakdown of your score on the emerit website. This will help you prepare for your next attempt. Can I get a copy of my completed exam? No, for the security and integrity of our exam process, we do not disclose exam forms. A breakdown of your score will be provided in the exam details found in your emerit profile. What are my next steps if I fail my exam? Re-writes for the Knowledge Exam are available for an additional fee of $150 plus tax. Future exam re-write dates should be booked at least two weeks in advance. Once you have set up an exam date, time, venue and Proctor, please email us at [email protected] . If I’m unable to write my exam, can I reschedule it? Yes, however, there is a rescheduling fee of $25 plus tax. No rescheduling permitted within 24 hours of the original exam date. Exams cannot be rescheduled without notifying ACTA office during regular business hours: 0900ET to 17:00ET from Monday to Friday. Do I get a refund if I am a “no-show”? No, there is no refund if you’re unable to attend the day of your exam. What if I decide not to write my exam? Exams are non-refundable. Can I appeal my score if I do not receive a passing mark? No, appeals are not accepted. Please note that all exams are computer graded. If I cannot find a Proctor, how can I write the exam? Unfortunately, you need to have a Proctor in order to write the exam. A Proctor can be a person from any industry who does not have any conflict of interest with you. For a detailed definition of a Proctor please refer to the second page of the proctor’s application form . Who pays my Proctor? ACTA does not pay for a Proctor. Should your Proctor decide to charge a fee, the fee is negotiated between you and your Proctor. A Proctor may wish to supervise your exam without charge as a favor or a goodwill gesture. Is there anything that I can bring with me to the exam? ie. calculator, pencil,… Yes, you can bring a battery powered calculator (no cellphone calculators permitted). However, you’re not allowed to bring cell phones, paper, pencils, pens, atlases, dictionaries or food/drinks. How long is the exam? The maximum allotted time is 4 hours. You do not have to stay for the entire duration if you complete your exam ahead of time. You may leave as soon as your exam is submitted. When should I arrive for my exam? It’s better to arrive at least 15 minutes prior to your set exam time. If you arrive late, you will not be given additional time. What if I arrive late for my exam? If you are more than 20 minutes late and you are writing in a group setting, you will not be permitted to write your exam. In this case, you will need to notify ACTA immediately and reschedule your exam date for a fee of $25 plus tax. Can I leave the exam session at any point (ie. for washroom breaks)? Once the exam starts, you cannot leave the room until you finish. If it’s an emergency, please notify the Proctor. 1800 Hours of Work Experience

At what point should the tracking of my 1800 hours of work experience be submitted? When you are completing the final administrative procedures required for your CTC, you can submit proof of your hours. What constitutes the 1800 hours of work experience? Travel industry experience covers the paths to earning 1800 hours of experience. What credits are applied for the various training initiatives in the industry? Please refer to the credit chart . You will note that 1 credit = 1 hour of relevant experience. You can track up to 450 hours . The remaining 1350 hours covers your required work experience . For students, keep in mind that you can deduct 180 hours from the 1800 hours upon graduating from a travel and tourism program. However, the 180 hours is included within the maximum allowed 450 hours of relevant experience. How can I track my work experience? If you’re an experienced agent, you can ask your supervisor to submit an official letter verifying your hours. I’m new in the industry and I’m working on acquiring my industry experience. How can I track relevant experience (i.e. webinars) in order to submit my hours? The tracking sheet can be used to help you track your relevant experience. Can past experience be applied prior to my enrolling in the CTC program? Yes, you can track your experience earned for one year prior to enrollment. All experience must be directly related to the travel industry. Performance Evaluation Checklist How do I get the Performance Evaluation checklist? You will need to forward the CTC Performance-Evalution-Request-Form 2016 (PDF document) to your supervisor. Once completed, your supervisor needs to submit the forms at [email protected] . Who does my evaluation? Your office manager or supervisor. In the case of home based agents, your head office/administration office will assign who your evaluator will be. Why is the performance checklist necessary? The performance checklist qualifies the skills necessary to be a travel agent. By completing and submitting the checklist, your manager is verifying that you have the skills necessary to be a certified travel agent. Completion of Certification I’ve completed all the steps, now what? ACTA will send you an official letter confirming your certification via email. Your Regional Manager will then contact you regarding your annual dues for your professional designation. The dues will be prorated according to the effective date of your certification. Once payment is received, you will receive your Certified Travel Counsellor certificate, a CTC pin and full use of your designation! You will then become a “Certified Member” of ACTA and will be required to maintain your CTC designation via payment of annual dues. Renewal notices will be sent to your home address in November or December of every year. The following is a list of benefits you can enjoy as a Certified Member of ACTA: Marketing Positioning and Visibility

• Eligibility to display the CTC/CTM designation and logo. Make a statement to consumers and the industry about the commitment you made in earning your professional designation.
• Opportunity to be listed in the ACTA Travel Directory for Certified Professionals working in an ACTA Member Agency.
• Opportunity to benefit from ACTA’s Strategic Priorities of Promotion of the ACTA Travel Professional with a campaign specifically for Certified Travel Counsellors/Managers.

Representation

• Opportunity to be elected as a Regional Council Member representing CTC/CTM.
• Opportunity to be elected to the ACTA Board of Directors representing CTC/CTM on a National level.

Information

• Receive our bi-weekly electronic newsletter, ACTAVision, keeping you up-to-date on current events and what’s happening in the travel industry.
• Access the Members Area of our website, which offers more detailed information on the issues ACTA is working on.
• Receive a complimentary subscription to Canadian Traveller Magazine.
• Find ACTA on Linkedin, Facebook and Twitter providing another alternative to keeping in touch with the industry at all times.

Industry Networking

• Network with peers at ACTA events including forums, golf tournaments and social functions.
• Priority space will be extended to Certified Professionals on ACTA Educational FAM trips.

Ongoing Education

• Access to ACTA On Demand webinars, elearning and live industry webinars facilitated by ACTA.
• Special reduced rates on ACTA Educational FAM trips.
• PLUS, receive a complimentary ACTA ID Card featuring over 140 partners offering you industry discounts! (subject to meeting the eligibility requirements for all ACTA ID Cardholders)

CAN I CHANGE MY SCHEDULED EXAM DATE/TIME? A change in the scheduled exam date may be made for an administration fee of $25.00 + tax. Advance notice must be given

Discover Our Story

Established in June 2019 by  CAPA – Centre for Aviation , CTC – the Corporate Travel Community – is a network of corporate travel buyers and other personnel who manage their organisation's travel portfolios. CTC is part of Informa, whose Informa Markets division runs hundreds of events and trade shows around the world under more than 550 B2B brands. This allows CTC to uniquely connect with travel buyers and travel managers beyond the reach of traditional corporate travel industry associations.

CTC’s mission is simple: to help corporate travel buyers progress in their roles and careers, by providing them with information, data and networking opportunities.  The CTC – Corporate Travel Community meets regularly for training, social events, seminars and summits across Asia's major business centres and is governed by  two advisory councils , consisting of senior corporate travel executives from leading local organisations and multinational blue-chip corporations with physical presence in Asia or Australasia.

Dr. Benson Tang, Executive Director

Benson's remarkable career in travel started more than 25 years ago.

For over a decade he oversaw Goldman Sachs' Asian travel program as Executive Director, before being appointed Regional Director Asia for the Association of Corporate Travel Executives (ACTE). Benson joined the Corporate Travel Community in April 2019.

His extensive knowledge of the corporate travel sector has made him a sought-after speaker, lecturer and thought leader in the Asia-Pacific region.

Benson has a vast network of industry contacts and is passionate about knowledge sharing and best practice.

He thrives on the creation of innovative tools and solutions that enable peers and stakeholders to excel in their roles.

Marco Navarria, Content & Marketing Director

Marco Navarria is the Content & Marketing Director for the Corporate Travel Community.

A background in communications, marketing and PR within the Aviation, Tourism and Corporate Travel sectors ensure a perfect fit for meeting the needs of CTC’s audience. Based in Sydney, Australia, he manages CTC’s global analyst and marketing teams spread across Asia, the Americas, UK and Europe. He has direct influence over the content output across all areas of CTC’s key functions including event agendas, analysis, research publications, TV and the entirety of CAPA – Centre for Aviation content.

Marco aims to provide clear direction to CTC’s publications on how to maximise opportunities while still delivering thought provoking and innovative content. As the Content & Marketing Director, Marco will liaise with key external stakeholders to ensure CTC content is relevant and interesting to our audience.

Feel free to contact Marco on [email protected] .

Claudia Kunz, Commercial Director

Claudia Kunz is CAPA’s Commercial Director, looking after CAPA membership as well as the CAPA and CTC calendar of events. Claudia brings a vast experience in the travel and hospitality industry and holds an MBA in Tourism Management.

For the last 15 years she has been planning, executing and strategizing events for big multinational companies. Delivering events that stand out and delegates will remember for a long time is Claudia’s prime goal and together with her team of event professionals she is looking forward to growing and bringing the Corporate Travel Community events to life in 2023.

Haley Crook, Head of Partnerships

As Head of Partnerships, Haley achieves consistent results and is passionate about implementing and facilitating initiatives to maximise customers growth opportunities as well as brand and product awareness. She holds strong and valuable relationships with clients globally across the aviation, corporate travel & travel industry.

Feel free to contact Haley on [email protected] .

• Travel Advisors
• States with GTIN Events

Global Travel Industry Network (GTIN) is a volunteer operated nonprofit organization created by seasoned travel industry BDM's for travel suppliers (including tour operators, cruise lines, hotels, resorts, and tourist boards) who desire to maximize their overall reach to the travel advisor community by the most affordable means for the best possible ROI.

The grass-roots mission started in 2021 as a result of the pandemic and the disruption it caused with in-person business interactions. A group of travel supplier BDM peers shared a common desire to spread their respective brand's awareness through partnership opportunities and product options to the travel advisor professionals in Texas and Oklahoma in a straight forward, affordable and cost-effective way. The result, a city-by-city roadshow where travel advisors could meet with the travel suppliers open-house style during a 4-hour window at a local venue . What started out as 2 states (TX, OK), 2 roadshows, and 8 travel suppliers the first year, expanded to 3 roadshows and 15 travel suppliers the second year, and 5 states (TX, OK, NM, AZ, CO) 24 shows, and 25 travel suppliers in 2023. 

In 2024, we are growing even bigger with 10 states (TX, OK, NM, AZ, CO, NV, MI, IL, WI, NE) 30 shows in total and 25-30 travel suppliers at each show.

We look forward to another fantastic year!

The GTIN Planning Team

Keli Washburn, MBA, CTIE

Mary Grimes, CTC, CTIE

Rebecca Gonser

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About World Trade Center Moscow

The prime mission of WTC Moscow is to create the best environment for the business community and foster its integration into the international trading system. It is achieved by rendering a wide range of in-house services, associated with global commerce, and developing projects that meet the standards of global trade and create benefits for the WTC members.

Reciprocity and cooperation are the fundamental tenets of World Trade Centers Association and are therefore vitally important to all of its members. It means that a member of one WTC is a member of a network of more than 300 WTC that covers every corner of the globe. WTCs extend reciprocal privileges to members of other WTCs in the world.

Member Benefits:

• Preferred rates to global events
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Local Industries:

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WTC Moscow is the biggest business center in Russia. It offers over 500 services to its customers. A well-developed infrastructure that creates all conditions for business and leisure, high level of quality services and competence of the staff attract WTC business people from many countries around the world.

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We're here to meet your International Business needs. Feel free to connect with us at www.wtcmoscow.ru

Moscow – a place where traditions & business intertwine.

WTC Moscow provides the business community with professional assistance by bringing together trading partners from all over the world, and sharing best practices and strong expertise in facilitating and promoting international trade.

Of our business partners are active international market players

Of our events and conferences are closely linked to promoting International Trade, Investment and International collaboration

Increase in WTC Brand Visibility in Russia because of the WTC Moscow international projects (including with the UN)

We are fully equipped to handle your International Business needs. Please feel free to reach out to our team members.

Tatiana Slabynko

Vladimir P. Strashko

Director general.

Maria Trubnikova

Director of the international business cooperation and public relations department.

Irina Krylova

Director of the wtc moscow office and apartments complex.

Daria Salamatova

Director of the wtc moscow congress centre.

Dmitry Motorin

Director of the wtc food&beverage complex.

Nina Mantorova

Irina slepneva, meet our members & tenants.

The success of our WTC is heavily attributed to our strong network of business members and tenants.

• A1 Investment Company
• AGROKO-TRADING
• AK I-Globaledge Corporation
• Alliance Marketing Europe Ltd.
• Amma Development
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Upcoming Events

WTC Moscow stays on the cutting edge of events. We not only host events, but also attend and support many others.

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WTC MOSCOW RESTAURANTS

Restaurants located in WTC Moscow will make every meal remarkable. European, Japanese, Korean, Ch...

WTC Moscow Views

Located on the Moscow River embankment close to the Kremlin, the Russian Federation Government an...

Around Moscow

Moscow is the capital and the largest city of Russia with 12.2 million residents within the city ...

WTC Moscow Events

Creative technical support and general management of corporate events and special occasions — eve...

Plaza Garden Moscow WTC Hotel

Plaza Garden Moscow WTC (ex. Crowne Plaza Moscow WTC) is Russia's Leading Business Hotel by world...

WTC Moscow Congress Center

Congress Center of World Trade Center Moscow, a purpose-built fully renovated world class venue, ...

In the News

Technological Festival at WTC Moscow - WTC Moscow Congress center hosted the technological festival of the Abilimpix movement from October 27 to 31, in parallel with the National Championship of Professional Mastery among disabled people and persons with disabilities of the Russian «Country of Opportunities» pr... more

Travel industry forum at WTC Moscow - The prospects for the hotel sector were discussed at WTC Moscow. On October 21, in the Valdai and Seliger halls of WTC Moscow Congress Center, a forum for travel industry professionals - BE-Forum 2022 was held with the support of World Trade Center Moscow. The event was... more

REAL ESTATE CONGRESS AT WTC MOSCOW - With the support of the RF Chamber of Commerce and Industry, the Moscow International Real Estate Congress, the largest business event in the B2B real estate sector, was held at WTC Moscow Congress Center. The Moscow Guild of Realtors acted as co-organizer of the event. ... more

ECOM RETAIL WEEK AT WTC MOSCOW - World Trade Center Moscow Congress Center hosted a two-day International E-commerce and Retail Forum Ecom Retail Week - an expert platform on trends and growth drivers, leadership strategies, best practices and new  technologies in e-commerce. The main topic of the Foru... more

WTC MOSCOW AT MOSCOW TRAVEL START - On September, 23 - 27, a series of events for students and young professionals Moscow Travel Start took place in the capital with the support of the Moscow City Tourism Committee as part of the Moscow Tourism Week Moscow Travel Start brought together prominent represent... more

WTC Moscow hosts International ForLife Forum - On September 20-22, WTC Moscow hosts the V Anniversary International Forum of Oncology and Radiotherapy ForLife which has no analogue in scale and significance in Russia. WTC Moscow has brought together leaders of the oncology industry from all over the world, specialis... more

WTC Moscow strategy session for MICE industry - On August 23, WTC Мoscow Summer Veranda, located on the spacious open balcony of the privileged Plaza Garden Moscow WTC Hotel Club Building , hosted the largest communication and strategy session for representatives of MICE industry.  The organizers of the event are ... more

Plaza Garden Moscow WTC Hotel: visit with gift - On August 18, 2022, General Manager of Plaza Garden Moscow WTC Hotel Elena Borisova took part in a charity event at the Embassy of Indonesia.    The event, timed to coincide with the celebration of the 77th anniversary of Indonesia's independence, was organized under... more

WTC MOSCOW HOTELS' SOUND NEW - WTC MOSCOW HOTELS’ SOUND NEW On August 15, 2022, the largest five-star business hotel of the Moscow capital, Plaza Garden Moscow WTC (ex. Crowne Plaza Moscow WTC) and the Satelinn Moscow Khovrino hotel (ex. Holiday Inn Express Moscow - Khovrino) located in a green park ... more

International Children’s day at WTC Moscow - On the first summer day, in the Atrium of Crowne Plaza Moscow WTC hotel there is a revival from the very morning, an unusually large number of colorful balloons, and a burst of children's laughter is heard throughout the complex. On the 1st of June, children are the mai... more

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KUWAIT: Moscow City Roadshow for the travel industry was held on Monday February 5, 2024, at one of Kuwait city’s top hotels. The business event was organized by the Moscow city tourism committee and their Kuwaiti partners with support from the Embassy of Russia in Kuwait. Around 130 Kuwaiti and Russian travel agencies and companies were in attendance, as well as representatives of local and regional air carriers. Prominent bloggers and journalists also participated in the event.

Moscow’s tourist potential was presented in a memorable and interactive format tailored to the needs of tourists from Kuwait and other countries of the Gulf. The program was continued by business meetings between representatives of the travel industry of the two countries. New direct business ties shall contribute to further growth of the flow of tourists from Kuwait to Russia, which has already increased six-fold during the past year. Ambassador of Russia to Kuwait Vladimir Zheltov addressed the participants of the event with a welcome speech.