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What is Kiwi.com and why is it important?

The kiwi is a unique and curious bird: it cannot fly, and has loose, hairlike feathers, strong legs and no tail.

Kiwi berries are edible fruits the size of a large grape, similar to fuzzy kiwifruit in taste and internal appearance but with a thin, smooth green skin.

Kiwi International Air Lines was an American airline that operated from September 21, 1992, for almost seven years. It was headquartered in Newark, and in its brief history, the airline flew eight million passengers without incident.

What is Kiwi.com?

Kiwi.com, though, is neither a flightless bird, nor a fruit, nor a defunct airline, but an Internet site. In its own words, when asked “Is Kiwi.com a legit website?” they follow it up with:

“We often see questions on various platforms online asking, ‘is Kiwi.com safe for booking flights with?’ The answer is yes, Kiwi is 100% safe and legit. We’re a reputable travel company with one objective, to use our innovative technology to help you find affordable flight options to get you from A to B.”

Kiwi.com, previously known as skypicker.com, is a Czech online travel agency founded in 2012. Kiwi.com provides a fare aggregator, metasearch engine and booking for airline tickets and ground transportation. Its ticket search features Kiwi.com’s “virtual interlining” concept – itineraries combined from over 750 carriers, including many that do not cooperate in online bookings.

Many of us are aware of investment scams that abound on social media – scammers promising guaranteed returns on investment. Consumers lost billions of dollars to them last year. Some start with a WhatsApp message apologizing for bothering you.

Kiwi.com has a great site, and its results prove to be very enticing to millions of clients. In fact, it goes further than any site or travel agency by stating that it will handle everything with the airline, including preparing your boarding passes. This is a tedious yet vital procedure these days. Curiously, though, it doesn’t give the airlines your details – neither your phone number nor your address. All communications are done solely between Kiwi and the airline. And that raises a lot of questions.

Kiwi.com is without any doubt a legit online travel agency. However, booking a flight through it increases the risks of issues as compared to booking directly with the airline, since Kiwi works as a middleman between the traveler and the airline. Although problems can occur even with direct booking with the airline, the chances are much lower compared to booking a flight through Kiwi.com.

Why Kiwi.com causes problems

Here’s why:

Kiwi.com basically acts as an intermediary between you and the airlines. As a middleman, Kiwi collects your payment, and it – not the airline – is responsible for your booking, since your contract is not directly with the airline; it is with Kiwi.

In the event that something goes wrong between you and the airline, you will have to contact Kiwi.com, and then it will reach out to the airline you are booked with, and Kiwi will then get back to you. But how fast Kiwi.com’s customer support will help you resolve your issue depends on the level of customer service you choose at the time of booking.

Kiwi.com basically offers three types of services:

  • Basic Service : Under this service, neither immediate response will be given to your phone calls, nor can you contact Kiwi.com through email.
  • Plus Service : With this service, you can contact Kiwi.com through email, and your phone calls will be given medium priority.
  • Premium Service : Under premium service, your phone calls will be given high priority, and you can contact Kiwi.com through email.

Kiwi.com basically provides three types of tickets, and each one has its own refund and booking changes rules:

  • Saver Ticket : You can neither make changes nor can you get a refund if you cancel your trip.
  • Standard Ticket : You can make changes but can’t get a refund if you cancel your trip.
  • Flexi Ticket : You can make changes and also will get a 90% refund if you cancel your trip.

Kiwi.com definitely saves you money over direct bookings with the airline, and it works out just fine, as long as everything goes smoothly. But when you’re booked through Kiwi and something goes wrong or any unexpected circumstances happen, Kiwi can make things more complicated to resolve. You’ll most likely be stuck in a lot of back-and-forth between the airline and Kiwi.com before your issue is resolved.

It all seems to be what one would expect from an Internet booking site, an aggregator, as it’s called in the industry. But appearances can be deceiving.

It was last week that I received a message from a family of five who were due to fly back on Wizz Air from Rome after a wonderful holiday traipsing through Italy.

Kiwi had informed them that Wizz Air had canceled its flight, and the woman representing the family asked me to confirm whether this was true. Kiwi told her she could get a €10 refund or credit for a future flight, which she rejected outright. We all know that one of the biggest risks of low-cost carriers is they can cancel a flight with little advance notice.

Surprisingly, I told her Wizz Air was indeed flying that day, and there was no reason to believe the flight would be canceled. I told her to bring her family to the airport directly to Wizz Air, and that in the worst-case scenario there would be an El Al flight that evening if she had to buy five new tickets.

When she got to the Wizz site, the attendant was most accommodating and confirmed what I had advised her, that the flight was operating as scheduled and was in fact not canceled.

Nonplussed, she asked him to dig deeper, and upon inspection, he notified her that Kiwi had canceled all five tickets and refunded the money. The Wizz Air ground attendant’s reaction was quite serene, and he was not at all surprised that it had occurred.

Together, they contacted Kiwi, which at first reiterated that she had canceled the flights, but upon further review owned up to its mistake. Even more bizarre, the phone number, email, and physical address that Kiwi provided to Wizz Air were all fake. Not erroneous, but outright nonexistent. Wizz Air tried to accommodate her, even offering them seats on the next day’s flights or a partial refund, but the client realized that throwing good money after bad money was absurd and purchased five new one-way El Al tickets.

My client was quite savvy, and, with some assistance from my office, received all the documentation necessary to get a full refund. She knows that as Kiwi.com has no physical representation in Israel, she cannot sue it for restitution in small claims court, but followed assiduously every obstacle they threw at her to get a full refund of what she had paid to Kiwi. Not, of course, the difference for the new ticket, nor, of course, the compensation due for the delay in flying back to Tel Aviv, nor for any mental anguish, but still she learned a valuable lesson.

SOME AIRLINES have taken Kiwi’s cavalier attitude into consideration and gone to the courts.

On 14 January 2021, Southwest Airlines sued Kiwi.com, alleging that its scraping of fare information from Southwest’s website was a breach of contract and that Kiwi.com’s use of Southwest’s logo in its search results constituted trademark infringement.

In response, Kiwi.com removed Southwest’s logo from its search results, but continued to sell Southwest tickets despite Southwest sending Kiwi.com a series of cease-and-desist demands.

In December 2021, a Texas court ruled in favor of Southwest, permanently banning Kiwi.com from scraping and harvesting information from Southwest’s website, republishing the airline’s schedules, and selling Southwest tickets without permission.

On SiteJabber, Kiwi.com has a rating of 1.08 stars from 1,882 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kiwi.com most frequently mention customer service, credit card, and full refund problems. Kiwi.com ranks 258th among plane ticket sites. Mirana gives an almost identical report from last June.

From another site reviewing Kiwi.com:

“I don’t generally [leave], in fact have never left, bad reviews, but just as a warning:

“I think Kiwi is safe and legit, so roll the dice if you want, but the only thing they did well was leave a lot of time between flights, cuz you’re going to need it to sort things out on your own and deal with delays.

“Paid for checked bag, second airline didn’t honor. Baggage requirements for two airlines were totally different. We only had info for the first flight; that was problematic. Couldn’t check bags all the way through. Also, wasn’t well informed of changes to flights.”

The Better Business Bureau in the United States has a litany of complaints about Kiwi.com just in the last month.

Tiffany’s review was nearly identical to what my client encountered. She asserted the company is a complete scam. She, too, bought her flights through its website. She, too, got a notification through its app that the flight had been canceled. She, too, was told her only options were to spend hundreds more dollars, over twice what she had paid, or she could seek a refund.

But that was not true. I could see that according to her airline, the flight was not canceled. In fact, I could still purchase tickets to that flight online!

After hours of arguing and talking between Kiwi.com and the airline, it came to be understood that the airline had not canceled the flight but had canceled the booking made through Kiwi.com. Kiwi.com refused to allow me to speak to a manager, and it refused to give me a way to submit a complaint. I ended up having to get a refund through my bank and had to repurchase tickets directly from the airline, and for a higher price.

If it happens once, we’ll call it a mistake. A second occurrence, we call it a coincidence. A third incident, and it is obvious that this is a pattern repeated over and over again. See this site to read claim after claim of fraudulent behavior: Kiwi.com, Inc. | Reviews | Better Business Bureau® Profile (bbb.org)

My client was fortunate; her instinct that something was rotten was immediately raised, and she had the wherewithal to reach out to someone inside the industry. She will prevail in getting compensated for what she paid it. Hopefully, her story and others’ will get the authorities in other countries to act against it. Lawsuits against airlines or Internet sites are not rare and in themselves are not indicative of illegal activities.

Kiwi.com is a different kettle of fish, and something doesn’t smell right. Airline scams are easier to detect. Never give money until you see a confirmation number. Anything else could just be a reservation, and that is not a confirmed ticket. Book directly from the airline’s website or a trusted travel agency. You may not get the lowest fare, but you will be getting a legitimate ticket. Read reviews; service matters; and if you have to pay more for that, then make the decision to do so. If you’re worried about a ticket, talk directly to the airline’s customer service department.

Check official resources: The Better Business Bureau in the United States is a great place to start. The agency lists real companies; if you can’t find the one you’re working with, walk away.

Online reviews and ratings: Read online reviews and ratings on sites like TripAdvisor, Yelp, or Google. Keep in mind that extremely positive and negative reviews could be bogus. Watch for a balance of reviews and consistent themes.

Bottom line, if it looks like a duck, swims like a duck, and quacks like a duck, it’s a duck.

The writer is the CEO of Ziontours, Jerusalem, and a director at Diesenhaus. For questions and comments email him at [email protected]

 A SCREEN capture of the Kiwi.com site.

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Kiwi.com   Reviews

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Reviews 3.7.

105,160 total

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Booking confirmation

I had a call today with Mr Naveen. He was really polite nd helpful, we have managed to solve my booking confirmation problem within minutes. Thank you very much Naveen for your support on this matter

Date of experience : April 25, 2024

Unprofessional

I stopped using their services after an airline company contacted me and let me know that Kiwi used a random email address (unprofessional) and my card/personal info to complete the booking. I knew they'd book on my behalf, but that email felt wrong in all the possible ways and didn't inspire any trust whatsoever. God knows what other mumbo jumbo they're up to. I've been booking directly with airline companies since.

Date of experience : September 24, 2023

Some good some bad...

Easy to use app and easy to purchase tickets through website. Customer service is easy to get in touch with a person, representative was helpful. Downside is I got screwed on purchasing carry on luggage. I paid for it on the website, my confirmation shows I should have a personal bag and carry on luggage. However the airline shows I just have a personal item so I will have to pay for a carry on again. I contacted Kiwi but they haven't corrected this. If I use Kiwi again I will not purchase a carry on item through them.

Date of experience : April 20, 2024

Nice person but incorrect info

Nice person but incorrect info The carrier changed our flight and we accepted the flight Kiwi offered. However, I asked if our Premium seats would still be the same, and was told yes. The carrier has told me no, and moved us to Economy. It's an international flight and I don't fit in main cabins.

Date of experience : April 23, 2024

I don't speak very well English

I don't speak very well English. People there were very patient and waiting for me to help and make the check in because the on line check in had problem from the aplication!

Date of experience : April 24, 2024

Reply from Kiwi.com

Dear Aikaterini, Thank you for sharing your positive review about your experience with Kiwi.com. We're thrilled to hear that our team was patient and helpful during your check-in process. Should you need any further assistance before your trip, please don't hesitate to reach out. Best regards, Customer Satisfaction Team

Efficient Customer Service

Customer service was great. They picked up on the first or second ring. They were able to resolve my issue very quickly. Kiwi customer service is very efficient. Don’t hesitate to do business with them.

Date of experience : April 22, 2024

Dear Jorge, We're thrilled to hear that our customer service team provided prompt and efficient assistance. Your kind words mean a lot to us, and we appreciate your recommendation. If you have any more questions or need further assistance, feel free to reach out. Best regards, Customer Satisfaction Team

Calling Kiwi

I needed a confirmation number for the online check-in which was not available on the Kiwi reservation. I called the number in Greece. After only a few steps I was connected to a real person who very quickly and kindly gave me the information I was after. A super experience!

Dear Margita, Thank you for sharing your positive experience with us! We're thrilled to hear that our customer support was able to quickly and kindly provide you with the confirmation number you needed for online check-in. We hope you have a wonderful trip! Best regards, Customer Satisfaction Team

Incorrect email, easy to resolve

When I initially made my booking, I had no Kiwi account. I also made the mistake of entering an incorrect email on my booking. However, I was easily able to add my correct email, get the booking resent to me, and call the support line to add my booking to my new Kiwi account.

Dear Diego, Thank you for your positive review! We're glad to hear that you were able to easily add your correct email and get your booking resent to you. If you have any further questions or need assistance with your upcoming trip, feel free to reach out to our support line. Safe travels! Customer Satisfaction Team

Mr SHUBHAM - April 24,2024

A Mr. Shubham was very helful when I phoned for assistance. The only negative was that it was difficult for me to understand when I asked for the spelling of his name

Great Experience

Super easy to get hold of kiwi.com support agents. Everytime I had to call them up, they were professional and helpful in providing advice and assistance. When twice my flight was cancelled, it was easier to get hold of kiwi.com compared to the actual airline's call centre.

Date of experience : April 21, 2024

Dear Muhammad Jadzlan, We're thrilled to hear that our support agents were able to provide you with professional and helpful assistance. We understand that having your flight cancelled can be frustrating, but we're glad that you found it easier to get in touch with us compared to the airline's call center. Safe travels! Customer Satisfaction Team

Very poor assistance when it is required !!!

At first, it is perfect. When you have some difficult/problem, you don't receive the expected promissed support and you live completely alone. This is the real true !!!

Dear Customer, Thank you for taking the time to share your experience with us. We genuinely care about your feedback and are committed to addressing the issues you have raised. Our team is conducting a thorough investigation, and we will keep you updated on the progress and outcome. Kind regards, Customer Satisfaction Team

Honestly i am confused i should book a…

Honestly i am confused i should book a flight ticket through kiwi or not because i am scared if i didn’t got a boarding pass🤷🏼‍♂️

Dear Customer, After trying several times to locate your booking with us, we were unable to connect your feedback with any of the bookings we currently made. We would like nothing more than to help you, and that is why we sent you an email asking for further information in order to be able to locate your booking. Once we locate it, we will start working on it right away and we will contact you once the booking is investigated by our specialists. Yours sincerely, Customer Satisfaction Team

WOW “what option why”

WOW - “what option why” I have been through a lot of stress and hectic times by cancelling and rescheduling my flights by different airlines and the bookings i have made were through KIWI. I still carried on to manage new bookings to get to my final destination. Upon my arrival to the UK, I then contacted KIWI and explained them what I have been through by providing all the booking references. KIWI team listened to me and passed the case on to Customer Satisfaction Specialist (Sarrah) who then looked into the matter thoroughly and come along with the option to refund me all the wasted cost by taking the time to speak to all those different airlines and managed to reimburce me with the refund. I personally recommend KIWI strongly as their team members particularly Sarrah are very prefoessional and taking customers’ complaint seriously and respond ON time with a WOW approach means offering the ever best solution to keep maintained customer’s confidence on KIWI. Thanks ever so much Sarrah

Dear Mr. Saud Ahmad, We're thrilled to hear about your positive experience with Kiwi.com and how our team, particularly Sarrah, went above and beyond to resolve your travel concerns. Maintaining customer confidence is our top priority, and we appreciate your recommendation. Thank you for choosing Kiwi.com and we hope to welcome you onboard again soon! Best regards, Customer Satisfaction Team

Booking 444 016 166 - wrong boarding card (the day before my trip)

Booking 444 016 166. The boarding cards for the plane from Copenhagen to Bergamo (Milano) were wrong. It should be April 20 according to all documents. But the boarding cards (barcode) were by mistake for the day before (April 19). Of course we missed that plane. Bad mistake. I paid for new one-way tickets from Copenhagen to Bergamo flying with Norwegian (ok). BUT CRITICAL QUESTION: I still want my return tickets April 27 from Bergamo to Copenhagen!! Are they also canceled??

Dear Customer, We greatly appreciate your review and the opportunity to improve our services. Your feedback is valuable to us, and we want to assure you that we are taking it seriously. Our dedicated team is currently investigating the matters you mentioned, and we will reach out to you with a comprehensive response as soon as possible. Best regards, Customer Satisfaction Team

Kiwi has a serious problem

Recently, the Korean media reported extensively that a Korean victim was swindled by a Kiwi at 1,900 euros. In addition, the problem is large enough that Korean government agencies recommend the use of kiwis. Even at this moment, victims continue to occur, but Czech authorities are taking no action. Rather, it is believed to be neglecting, and for this reason, there are many doubts. Once again, beware of kiwi

Date of experience : April 17, 2024

Colaboration with KIWI for a perfect holiday

They answer very quckly and give you all information that you need for a perfect trip

Dear Maria-diana, Thanks a lot for posting your positive review! We're thrilled to hear that our team was able to quickly answer your questions and provide you with the information you needed for your upcoming trip. We hope that you have an enjoyable journey! Best regards, Customer Satisfaction Team

Very professional service

Very professional service. We were kept informed and our documents were provided without us having to chase. Good value too.

Dear Ken, Thank you for sharing your positive experience traveling with Kiwi.com. We're delighted to hear that our service was professional, informative, and provided good value. We're ecstatic to have provided a seamless trip for you. We hope you had a fantastic time, and if you require assistance in the future, please don't hesitate to reach out. Best regards, Customer Satisfaction Team

Was led to Kiwi.com through the site I…

Was led to Kiwi.com through the site I booked my solo trip on, after this is read all the bad reviews and was concerned, I had a rights to be, my flight times were changed multiple times, both dates and departure times, finally was able to request a refund due to being messed around so much and was given a pitiful amount back, absolute scam site, don’t bother, run for the hills

Date of experience : April 01, 2024

Kiwi is great

Trip and airline tickets scehdule was great. But train and bus tickets didn't come on me in time. I had to call customer support for this occassion. Beside this everything was wonderful. Congrats.

Date of experience : April 09, 2024

Kiwi scammed me

I booked a flight from Athens to Florence with a self transfer connection in Rome. The layover of two hours was ample time to pass customs/immigration and make the second flight. After booking kiwi blew up my email with five daily messages selling its guarantee ant 20% of airfare or $89 to assist if we missed connecting flight. I declined. Soon after kiwi accepted a schedule change that shrunk layover to 1 hr 15 minutes. Then a week later accepted a schedule change leaving only 55 to make connecting flight. When I challenged them I was told it was the airlines fault. Without the guarantee I was on my own. When I asked for a full refund they cancelled my flights and instead of refunding my $433, they issued a 10 Euro credit with kiwi to be used on future flights. Currently disputing through visa.

Date of experience : March 05, 2024

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When to Use Kiwi for Your Next Flight Booking

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Table of Contents

Is Kiwi legit?

What is kiwi, when should i use kiwi for a flight booking, are there downsides to kiwi, key takeaways of our kiwi review.

Kiwi is a tool for finding cheap flight pairings and other savings on transit.

You'll have to pay extra to get protection if your flight is delayed or canceled.

Say you see a great flight deal to Europe, but you don’t live anywhere near the departing city. Optimistically, you search for flights out of your home airport, but the price is more than double that of the flight deal you found. Rather than throwing in the towel and letting another travel dream pass you by, consider this:

There's a way you can combine another flight, train or bus with that specific flight deal to get you where you want to go at a good price. It's called Kiwi , and it's an online travel agency with precisely this idea in mind.

While Kiwi isn't the best online travel agency for every trip, it can be a tool to find bookings for unique and specific situations. Since it’s hard to pass up cheap flights, here's a look at how Kiwi works and when it’s most useful to book transportation through its site and warnings you should be aware of.

There are a myriad of poor reviews and concerning customer feedback surrounding Kiwi. This includes a one-star customer review rating on the Better Business Bureau website and 1.5 stars from over 60,000 reviews on TrustPilot, an online review platform. Customer complaints cover a range of issues from long-delays on refund requests to improperly booked tickets. It is recommended you proceed with caution using Kiwi.

Kiwi is an online travel agency, based in the Czech Republic, specializing in combining flights and other forms of transportation into a single booking to get you where you need to go for a low price. Kiwi utilizes an expansive database of different flight, bus and train schedules to piece together the cheapest, fastest or overall best trip option.

At times, this can lead to overly creative and complicated itineraries that only save a few bucks. Other times, however, the service can pair a flight deal with a positioning flight, train or bus to drastically reduce your travel cost.

For most travelers, using Kiwi will be a good option if flight prices are costly for the trip you want to take, you want to book a one-way international flight, you have a last-minute emergency or if you want to find a cheap and easy way to book a complicated itinerary. Here, we dive into the merits of using Kiwi flights and other transit for each of these situations.

Saving on expensive airfares

Even if you're booking a simple round-trip flight, it can be worth checking Kiwi for a better route or price option. Perhaps you can save $150 by driving to a nearby airport. Or, Kiwi can point out an option to fly a low-cost carrier to an intermediate airport and connect to another airline from there, saving on the overall trip.

For example, let's say you want to fly from Pittsburgh to Paris sometime in June 2022. According to a Google Flights search, the cheapest one-week trip would cost $1,177 round trip on American Airlines.

kiwi travel kontakt

However, by searching through Kiwi, you can find a travel hack itinerary that costs just $854 round trip. The difference is that you would arrive and depart Paris on different airlines and from different airports.

Those modifications could mean over a $300 savings just by combining different flight options.

kiwi travel kontakt

Booking one-way international flights

Kiwi can also come in handy when you can only fly one direction using miles and need to pay for the other flight in cash. One-way international flights can be expensive on many legacy airlines, but you might be able to find a positioning flight with a low-cost airline to book the one-way flight for a lot less.

I've used Kiwi to book a one-way trip from Papeete, Tahiti, to Atlanta, Georgia. I used American Airlines AAdvantage miles to fly to Tahiti, but I couldn't find award availability for the flight back home. United Airlines has flights on this route, but a one-way flight can cost over $1,000.

By searching on Kiwi, I found a flight option for as little as $632 that combined a French Bee flight from Tahiti to San Francisco with a Frontier Airlines flight from San Francisco to Atlanta. While you'd need to collect and recheck any baggage between the two flights, this flight option could be worth it for saving a few hundred dollars.

» Learn more: Plan your next redemption with our airline points tool

Booking multi-city trips using Kiwi Nomad

Say you want to visit London, Paris, Madrid and Rome in one grand Europe trip . You could manually try to piece together the cheapest way to visit all of these destinations. Or, to save time, you could use Kiwi's Nomad search option, which searches for the best itinerary for you.

Start by entering the airports you'd consider departing from and the date(s) you'd consider leaving. Dates can be as specific as a single day or as general as several months. Then, choose the length of your trip — from one to 60 nights.

kiwi travel kontakt

Next, Kiwi will prompt you to add all of the destinations you want to visit and the length of stay at each one. Finally, you'll be given the option to choose whether to return home or to yet another city.

kiwi travel kontakt

By selecting "Search journeys," Kiwi will start piecing together the most affordable options to visit the destinations on your list. In this case, you can pay just $626 per person to fly from San Francisco to Paris, Paris to Madrid, Madrid to London, London to Rome and Rome back to San Francisco.

kiwi travel kontakt

Kiwi has bag fees covered, too, as it gives an option to include the cost of cabin or checked bags in the total trip cost. In this case, by adding a cabin bag, the lowest price option is now $813. Notice that Kiwi doesn't just add bag fees to an existing itinerary — instead, Kiwi changes the recommended route to the cheapest option that includes a bag.

kiwi travel kontakt

You also have the option to limit the number of stops for each leg of the trip. Using the same example, if you want to fly nonstop on all flights and include a cabin bag, you can do so for $1,051. Again, Kiwi automatically reorders the itinerary to get the lowest price options.

» Learn more: Tips to avoid paying checked bag fees

Managing last-minute emergencies

The Kiwi travel agency can also be useful if you need to get across the world in a hurry. Whether it's a family emergency or an incredible new (and fast-approaching) opportunity, you probably want the quickest possible flight option. Especially with limited availability at the last minute, the fastest flight option found through a typical flight search engine may not be quick enough.

For example, say you need to depart as soon as possible to get from Istanbul to El Paso, Texas for a work opportunity. When you filter Google Flights search results for flights departing within 24 hours and sorted by duration, the platform yields flights that require an overnight layover. All one-stop options require an overnight in either Chicago or Houston and cost over $1,700.

kiwi travel kontakt

However, by searching through Kiwi, you can find a flight itinerary that gets in the same day. In this case, Kiwi pairs a Turkish Airlines flight with either a United or American flight for around $970 one way.

kiwi travel kontakt

While Kiwi is a helpful tool for finding and booking trips, there are some downsides to note.

It won’t always be the cheapest

For one, while Kiwi can help you save money by finding low-cost travel options, you aren't always going to surface the cheapest flight by booking through Kiwi. That's because Kiwi makes money by charging a surcharge to book flights, trains and buses all in one itinerary.

Let's circle back to that European Nomad itinerary in the example above that costs $813 with one carry-on bag. If you price out the same route and dates in Google Flights, you'll find a slightly different, mostly nonstop option for $728, including one carry-on bag.

kiwi travel kontakt

There’s another downside to booking this Google Flights itinerary worth mentioning, though: You need to book the five separate tickets individually. Some travelers may be more than happy to pay the $85 difference with Kiwi to get all of their tickets at once (and only have to enter all of their data one time instead of five).

Protections aren’t reliable without paying extra

Another critical aspect to note is that the Kiwi flight booking service no longer protects your flight connections without the purchase of Kiwi.com Guarantee.

Say your Kiwi itinerary books you on a Spirit Airlines flight to connect to a low-cost United flight to Europe . If Spirit cancels your flight and you miss your United flight, United has no obligation to rebook you on a later flight. In United's eyes, you simply missed your flight.

You have the option to protect all of your connections by purchasing the Kiwi.com Guarantee at checkout. You'll have to decide for yourself if the price (which varies by flight) is worth it for you — or if you want to risk dealing with any issues on your own.

» Learn more: Airline change and cancellation rules in the COVID era

Kiwi is a tool for finding unique and cheap flight pairings and other ways to cut the cost of transportation when traveling. You can use Kiwi to save hundreds of dollars on flights and other transit, get where you need to go fast or book complex multi-city itineraries.

However, you'll want to carefully consider the risks of booking flights with different airlines as well as their sub-par customer reviews. When booking through Kiwi, you are essentially booking separate tickets with different airlines — and Kiwi doesn't automatically protect you in the case of cancellations or delays. You can add the Kiwi.com Guarantee at checkout to reduce your risk, but this extra cost can eat into the overall price savings.

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on Chase's website

1x-5x 5x on travel purchased through Chase Travel℠, 3x on dining, select streaming services and online groceries, 2x on all other travel purchases, 1x on all other purchases.

60,000 Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 when you redeem through Chase Travel℠.

Chase Freedom Unlimited Credit Card

1.5%-6.5% Enjoy 6.5% cash back on travel purchased through Chase Travel; 4.5% cash back on drugstore purchases and dining at restaurants, including takeout and eligible delivery service, and 3% on all other purchases (on up to $20,000 spent in the first year). After your first year or $20,000 spent, enjoy 5% cash back on travel purchased through Chase Travel, 3% cash back on drugstore purchases and dining at restaurants, including takeout and eligible delivery service, and unlimited 1.5% cash back on all other purchases.

$300 Earn an additional 1.5% cash back on everything you buy (on up to $20,000 spent in the first year) - worth up to $300 cash back!

Capital One Venture Rewards Credit Card

on Capital One's website

2x-5x Earn unlimited 2X miles on every purchase, every day. Earn 5X miles on hotels and rental cars booked through Capital One Travel, where you'll get Capital One's best prices on thousands of trip options.

75,000 Enjoy a one-time bonus of 75,000 miles once you spend $4,000 on purchases within 3 months from account opening, equal to $750 in travel.

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+64 6 753 5697

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We're excited to put together your next holiday experience and help create some long-lasting memories.

Got any questions? Well we'd love to hear from you! Simply pick up the phone or fill out the form below and we'll be in touch in shortly.

Even if there is something you have always wanted to experience and can't find it here at Kiwi Travel, please let us know - we promise we'll do our best to find it for you and get you there.

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What is virtual interlining, i am an airline, i am an airport, i am a ground or sea carrier, i am a travel retailer, i want to be an affiliate, i am a travel service provider.

Virtual Interlining makes planes, trains, buses, ferries and taxis connect, even when the operators don’t work together, and protects customers from missed connections, delays or schedule changes

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Create a global, intermodal network by connecting with more than 750 carriers. Reach customers across the world and from the largest markets

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Our airport product portfolio provides a range of solutions to bring the power of Virtual Interlining to your airport so you can increase traffic and find new routes

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Connect your content to almost every other carrier at no cost. Suddenly expand your network to operate globally, whether you are a train, bus or ferry operator, or taxi or ride-hailing firm

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With lightning-fast caching and easy-to-implement APIs, distributing our content is a breeze. We offer custom solutions for any market

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Use our widgets, deeplinks and APIs to earn more money. Whatever your model, we have a solution that works for you to earn affiliate revenue through simple self-service

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If you have a product that’s a hit with travel consumers we’re interested in working with you. We have a range of solutions that may fit your needs

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Start selling Virtually Interlined flights, buses and trains from our inventory almost immediately and benefit from all our tools in one place — Tequila is our portal for partners of all sizes

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Kiwi.com partnerships in 2022

News 01/02/2023

Partnerships in 2022

Spirit Airlines NDC and Kiwi.com

Spirit of adventure: Cooperation with Spirit Airlines

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Connecting people and places

Air Arabia Group partner Kiwi.com

Air Arabia Group strengthens business relationships with Kiwi.com

kiwi.com destination campaign

Attracting visitors to the Land of Beauty

Kiwi.com is a professional company with a high-speed business mentality, and very flexible and fantastic team. Our cooperation is perfect and I appreciate our excellent partnership. Thank you!

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Jana Mitkovova

Sales manager, discover the world — global (ukrainian international).

Kiwi.com has never stopped surprising us, in the best possible way! Performance has grown exponentially thanks to those many bright minds in Brno, their innovation and openness to new ideas.

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Business Development Executive, RentalCars

We are glad to say results meet expectations. Kiwi.com’s unique product, advanced technologies and approach to the market provides a significant volume of our bookings.

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Regional Manager Madrid, Boliviana de Aviación

With Kiwi.com, we have achieved growth and the development of new markets. We have found the perfect partnership between Kiwi and Volaris.

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David Emmanuel de Alba

Ota sales, volaris.

We have had a very good experience selling flights through Kiwi.com. Now we reach customers from countries where we have little direct presence, increasing our distribution capabilities.

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Daniel Duque

Sales channel coordinator, viva air.

Kiwi.com is a very innovative company with a unique business model that caters to all travellers. Our cooperation is a perfect match between Kiwi.com’s needs and Amadeus’ offer in terms of massive data and reliability.

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Lutz Vorneweg

Director cese, amadeus it group.

Working closely with Kiwi.com, we are developing a truly revolutionary transfer product that delivers the benefits of existing interline and airport assisted self-connect models, without their inherent disadvantages. It’s win/win for airlines and passengers.

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Aboudy Nasser

Chief commercial officer, london stansted .

Kiwi.com is a company in which we have placed all our trust. Together we can fulfil the dreams of those who seek to travel with attractive prices.

Andrea Rodriguez, Senior Sales Manager, VivaAerobus big_5656

Andrea Rodriguez

Senior sales manager, vivaaerobus.

Volotea, the airline of mid- and small‐sized European cities — carrying more than 20m passengers — is glad to have Kiwi.com as a strategic B2B partner. We appreciate its team of professionals with a human touch and a strong technological knowledge.

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Pierfrancesco Carino

Chief sales officer, volotea.

We are now able to use Kiwi.com’s rich and extensive flight offerings to assist those who traditionally fall into Generations X, Y and Z, and to help them with their flight planning.

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Ceo, logitravel group, get in touch. we'll get back to you.

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Ein Produkt von LOACKER TOURS

AKiwi     Travel

AKiwi-Travel, Neuseeland, Neuseeland Rundreise, Neuseeland Reise, neuseeland

Reiseveranstalter:

Loacker tours gesellschaft m. b. h., bundesstraße 17, 6842 koblach, österreich, tel. +43 (0) 5523 5909-0, fax +43 (0) 5523 5909-33, e-mail: [email protected], tourplaner:   werner amann 6800 feldkirch österreich tel. +43 (0) 664 4350132 e-mail: [email protected]  .

Zákaznická podpora

☎ jak se s námi spojit, jak podat stížnost.

  • Elektrostal - Flughafen Moskau Domodedowo

Shuttles ​from Elektrostal to Flughafen Moskau Domodedowo

Der Platz in einem Touristikbus zum Hotel oder zum Flughafen. Der Shuttle versammelt Passagiere von verschiedenen Flügen und liefert nach Hotels im Stadtzentrum . Die maximale Wartezeit beträgt 60 Minuten. Mehr zeigen

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Shuttle to Moscow Domodedovo flughafen from Elektrostal

A clever way to come to Moscow Domodedovo flughafen DME from Elektrostal is taking a bus. In this case you’ll get to your destination point at Domodedovo flughafen DME with maximum enjoyment in the most enjoyable way. In the daytime it’s the most proper way of transportation. Our buses meet tourers at the hotel and transfer them to the appointed place at Moscow Domodedovo flughafen.

Shuttle to Domodedovo flughafen from Elektrostal

Choosing the bus as a transportation from Elektrostal to Domodedovo flughafen DME you will make your trip delightful as much as possible.

Domodedovo flughafen DME in Moscow is located in 91 kilometers from Elektrostal. Generally it takes about 144 minutes to get to DME flughafen. Nevertheless, despite the travel continuance, we guarantee you a relaxed and trustworthy transportation from Elektrostal to Domodedovo flughafen DME.

Bus to Moscow Domodedovo flughafen from Elektrostal

Tripping with your relatives in the amount of 3 and more people, it is comfortable to take a car from Elektrostal to Domodedovo flughafen . The cost of the bus for 1 passenger is request online . The lowest value of of a taxi for 3 persons is 36 EUR. In this case your economy is about 28 EUR. For groups from 4 to 7 pax will be favorable to book Minibus.

Transportation to Domodedovo flughafen from Elektrostal

We’ll give secure and convenient shuttles for your trip, such as: Higer KLQ 6826 Q, Iveco Magelys, Mercedes, Ford, Volvo B9R. All suggested shuttles have features by air conditioning, tinted glasses and armrests.

The bus model Mercedes has 20 seats and individual places for the driver and the leader. You can enter and egress from the bus via one side door.

Couples who traveled without child may pick this alternative to be very profitable and proper for them.

Kiwitaxi.com will help you to make a reservation of the shuttle from Elektrostal to flughafen Moscow Domodedovo simply. You just need to elect the point of departure in the Elektrostal and place of destination. To make an order, you are partially or fully pay. We will reimbursement you prepayment fully only if you revoke the shuttle bus reservation 24 hours before your traveling.

We'll be glad to transport you in Russia. So, For more detailed information, do not hesitate to contact us.

IMAGES

  1. Kiwi Travel (Istanbul)

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  2. Online travel startups: Kiwi.com is looking forward to partner with you

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  3. KIWI TRAVEL EU

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  4. FIRST FULLY GROUND-TO-AIR OPTIMIZED AIRPORT IN THE WORLD WITH KIWI.COM

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  5. Kiwi Travel International Airlines Boeing 737-300

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  6. Kiwi.com: Reiseangebote: Flüge, Mietwagen

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COMMENTS

  1. ☎ How to contact us

    Our English line is always open, but if you need help in a language other than English, you can reach our agents during the following hours: English. 24/7. French, German, Italian & Hungarian. Mon - Fri 07:00 - 15:00 UTC. Spanish & Portuguese. Mon - Fri 08:00 - 16:00 UTC. Romanian, Russian, Ukrainian, Czech & Polish. Mon - Fri 06:00 ...

  2. Customer support

    Travel hacks. Deals. Manage your trips, set up price alerts, use Kiwi.com Credit, and get personalized support. Sign in. Create an account. Help & support.

  3. Kiwi.com

    Kiwi.com (previously known as skypicker.com) is a Czech online travel agency founded by Oliver Dlouhý and Jozef Képesi in 2012. Kiwi.com provides a fare aggregator, metasearch engine and booking for airline tickets and ground transportation. Its ticket search features Kiwi.com's "virtual interlining" concept - itineraries combined from over 750 carriers, including many that do not ...

  4. Kiwi.com: How to use HELPDESK

    Every trip is different, and there might come a time when you need some help with yours. That's why Kiwi.com's 24/7 online Helpdesk service is available to...

  5. What is Kiwi.com and why is it important?

    Kiwi.com, previously known as skypicker.com, is a Czech online travel agency founded in 2012. Kiwi.com provides a fare aggregator, metasearch engine and booking for airline tickets and ground ...

  6. Kiwi.com

    Kiwi.com. 536,852 likes · 912 talking about this. We hack the system, you fly for less. ️ Cheap flights ️ Travel inspiration Innovative hacks

  7. Kiwi.com Reviews

    Super easy to get hold of kiwi.com support agents. Everytime I had to call them up, they were professional and helpful in providing advice and assistance. When twice my flight was cancelled, it was easier to get hold of kiwi.com compared to the actual airline's call centre. Date of experience: April 21, 2024. Useful.

  8. Kiwi Flights: When to Use It for Travel Booking

    There are a myriad of poor reviews and concerning customer feedback surrounding Kiwi. This includes a one-star customer review rating on the Better Business Bureau website and 1.5 stars from over ...

  9. Kiwi Travel

    Kiwi Travel, Thành phố Hồ Chí Minh. 5,425 likes · 429 talking about this · 134 were here. KIWI TRAVEL - Chuyên tổ chức Team building - Event, tour khách đoàn, du lịch trong & ngoài nước.

  10. ☎ Jak se s námi spojit

    Po-pá 00:00-8:00 UTC. Taky nám můžete poslat zprávu, a to v kterémkoli jazyce. Pokud nevyrážíte na cestu v příštích několika dnech, může to být i nejrychlejší způsob komunikace. Dáváme totiž přednost hovorům zákazníků, jejichž cesta se blíží, takže pokud nám zavoláte, můžete dlouho čekat.

  11. New Zealand Package Tours & Holidays

    Even if there is something you have always wanted to experience and can't find it here at Kiwi Travel, please let us know - we promise we'll do our best to find it for you and get you there. Required * Name. Email. Phone. Message. Captcha . Calling from New Zealand 06 753 5697 Calling from outside New Zealand +64 6 753 5697

  12. About Us

    Agent. April continues to be an important member of our Kiwi Travel staff. She is passionate about travel and would love to help you with any of your travel needs. [email protected]. Kiwi Travel (920) 731-00012124 S. Clover LaneAppleton, WI 54915 1 About Us My name is Kay Berg. I am the owner of Kiwi Travel,

  13. Kiwi.com Partners Portal

    Kiwi.com is a very innovative company with a unique business model that caters to all travellers. Our cooperation is a perfect match between Kiwi.com's needs and Amadeus' offer in terms of massive data and reliability. Working closely with Kiwi.com, we are developing a truly revolutionary transfer product that delivers the benefits of ...

  14. Kiwi Travel

    Kiwi Travel, Ho Chi Minh City, Vietnam. 525 likes · 65 were here. Công ty KIWI TRAVEL chuyên tour khách đoàn, du lịch theo nhóm, đoàn thể, tổ chức tea

  15. Shuttles from Elektrostal Moscow airport «Vnukovo» (VKO)

    Kiwitaxi shuttles are the cheapest way to get Elektrostal Moscow airport «Vnukovo» (VKO) for one passenger

  16. Neuseeland Rundreise 2020/21

    Neuseeland Rundreise 26 Tage, kleine Gruppen. Nach der Anmeldung brauchen Sie sich um fast nichts mehr zu kümmern!

  17. Shuttles from Elektrostal Moscow airport «Sheremetyevo» (SVO)

    Kiwitaxi shuttles are the cheapest way to get Elektrostal Moscow airport «Sheremetyevo» (SVO) for one passenger

  18. Shuttles from Elektrostal Moscow airport «Domodedovo» (DME)

    Kiwitaxi shuttles are the cheapest way to get Elektrostal Moscow airport «Domodedovo» (DME) for one passenger

  19. Zákaznická podpora

    code.kiwi.com; Media Room; Domovská stránka. Zákaznická podpora. Domovská stránka. Zákaznická podpora. ☎ Jak se s námi spojit. Navštivte naše Centrum nápovědy, kde najdete kontaktní údaje. Jak podat stížnost. Stížnost prošetříme a zjistíme, jestli s tím můžeme něco udělat. ...

  20. Shuttles from Elektrostal Moscow flughafen «Domodedovo» (DME)

    Hin - und Rückfahrt haben bestens geklappt. Am Flughafen würden wir freundlich empfangen. Beide Fahrer waren sehr höflich. Wir würden beim nächsten mal wieder Kiwi Taxi buchen, obwohl in Budapest wirklich viele Taxis unterwegs sind. .