perillo tours italy reviews complaints

Perillo Tours

Review Highlights

“ Upon arrival we're greeted at the airport by a tour representative and escorted to our hotel in Venice . ” in 8 reviews

“ It was been a week since we got back to US from our Marco Polo Tour . ” in 2 reviews

“ The trip culminated with trip to Tenuta Torciano winery where we sampled 9 bottles of wine during an incredible 5 course lunch- the white lasagna was the best lasagna I have ever had. ” in 2 reviews

Location & Hours

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577 Chestnut Ridge Rd

Woodcliff Lake, NJ 07677

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About the business.

Business owner information

Business Owner

Family owned and operated company specializing in escorted, and independent all inclusive vacation packages to Italy, Hawaii and Spain since 1945. …

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Overall rating

We booked our trip with perillo. They have been nothing short of amazing. Every time we speak with a rep there they are helpful and knowledgeable. Recently we dealt with Janice Charowsky and she was amazing. You should have ten like her. Helpful,knowledgeable and and absolute pleasure to work with. Thank you Perillo for making the dream trip of a lifetime come true.

Came back from an 8 day trip in Italy- Rome, Florence and Venice. All booked thru Perillo Tours. Thank you, Laura @Perillo Tours for booking it all for us. Getting a family of 4 thru it all and like clockwork thru these cities in 8 days, is no easy job. Planes. Automobiles, and trains literally all booked for us. Got us on a 8am flight out of Venice. A taxi was waiting for us @ 515 am at our Venice hotel. Lara, our tour guide in Venice was amazing. She even made it interesting for my preteen (again not easy) and had my 10 year old entertained during a 3 hour "Best of Venice" private walking tour. I am so thankful for the best memories for my family in 3 cities in 8 days. If you are looking for an amazing trip, Perillo Tours are your people. Just do it and don't think twice!!! grazie mille

Very professional tour company. We had 14 days tour to Italy with them. It was put together with personal guides. We left 2 days early with a side to Vicenza , where I was stationed. Plus they put a another side tour to my wife's uncle grave site. Definitely recommend this Company with highest kudos.

Perillo is first class from top to bottom. class act with knowledgeable tour guides and local guides. Our tour guide is a historian- so informative. loved the hotels especially in Venice and Sorrento

Since Perillo tours is so upset that I'm leaving negative reviews because I never traveled with them let me clarify. THEIR CUSTOMER SERVICE IS THE WORST I'VE EVER SEEN!!! Let me reiterate...the FIRST time we heard that there was a problem with this tour was 6/16. If they knew there was a possibility this tour would be cancelled we should have at least been alerted when they became aware. "Janice" said this much when we spoke to her she apologized "for dropping the ball". If Devin is correct about the "private tour" then perhaps he need to tell Janice because she stated we would be on our own most of the time. i will continue to tell everyone about the horrible experience with Perillo snd recommend they tour with another more reliable company.

Here's the voicemail we received. Notice they didn't even get the name correct.

Jun 20, 2022

Hello. We have gone over this many time with this client and she continues to leave negative reviews without even having traveled with us. We feel very badly that the tour departure was cancelled but it was beyond our control. A few weeks ago, we had enough participants to operator and unfortunately we had some cancellations. Our brochure specifically states: "From time to time a tour departure may be cancelled due to lack of participation or other operational reasons. In such case, Perillo Tours sole responsibility is to provide a complete refund of money received without any other liability whatsoever." What this client states is false - the North Continental tour that she was booked on includes NO DINNERS. It is dine on your own so why would we include dinners on a custom trip? We offered them a custom vacation package with private guides and drivers, NOT TAXIS. They would have visited all the same cities and visited all the same sites with private guides and drivers - and we were willing to do this all at the same cost. Clients refused and asked for a refund. This refund was processed this morning and now it will take the credit card company a few days to process.

We were booked for the Northern Continental tour of Italy with a departure date of 8/14. We booked it almost a year ago and it's paid in full including airfare to the tune of over $11,000. We just found out TODAY(6/16)it is cancelled and there is no effort on their part to make this right. I thought this was supposed to be the premier touring company but how is it possible that they only knew this 2 months before the tour date? This has left a very bad taste in my mouth and I won't be looking to tour with them in the future and I'll be telling everyone I know to check out other touring companies as well since they are evidently unreliable. Their customer service is sorely lacking. It took 2 days and multiple phone calls to finally speak to someone that was "authorized" to address this issue. They did offer 2 solutions. The first was to keep our tour dates but to offer a "private tour" which consisted of nothing more than a taxi service that would drive us to each tour site but we would be on our own. No tour guide, no dinner, none of the amenities that we signed up for originally. The second option was a trip to Hawaii. Neither of these offers comes anywhere close to making up for their poor handling of our 30th anniversary trip of a lifetime. Now we wait to see how long it takes this company to refund the money they have been holding on to interest free. Of course now they're upset that I have left negative reviews because I "didn't even go on a tour" but others should be aware that when you book a trip with them and pay your money there is no guarantee that they will hold up their end of the contract.

It was a trip my family will never forget. My tour guide Anna and bus driver Mauro did a fantastic job.. I would highly recommend your company.. Vincent E

Just finished booking our first tour with Perillo Tours. We read reviews and felt comfortable moving forward with the company. Went online to make our deposit for our September 2024 tour and somehow our credit card was charged for the entire amount. The same thing happened to my sister and our friend. The rep I spoke with said that I must have put in the wrong amount. My sister was told the same thing by the rep she spoke with. Refunds are being processed but this first interaction doesn't give me great confidence in the company. We will be moving forward with the tour and I hope that this first interaction with the company is not characteristic of our future interactions.

It was been a week since we got back to US from our Marco Polo Tour. It was the trip of a lifetime. The entire country of Italy is a museum. The food, wine and people are wonderful. The hotels were all beautiful and in great locations. Our tour guide Daniela worked tirelessly to make sure that all of our needs were taken care of. She was professional, knowlegeable and did everything with a smile. She is truly an asset to your company. Our bus drive Murko was very professional and careful with the roads and keeping us safe! Cannot wait to return!

This was the trip of a lifetime. Perillo Tours does everything right! Everything is so well organized, hotels were in great locations and the tour guides were amazing. Anyone unsure of traveling in a group, don't be! I feel that it definitely added to the adventure! I can't wait to do this again!

I had a wonderful time on our trip in June. We had an amazing tour guide Sandra who do an amazing job. Our bus driver was wonderful as well. The only thing we were disappointed with the food choice and places Perilllo chose. Food was not good. When we went in our own to eat the food was much better.

29 other reviews that are not currently recommended

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The Scoop: What to Know About Perillo Tours

This italy specialist also offers tours to greece, spain, and hawaii..

The Scoop: What to Know About Trafalgar Tours

• Perillo Tours is a U.S.-based tour operator specializing in guided trips to Italy.
• Here’s everything you need to know—updated for 2024—about Perillo Tours to decide if it the tour company is a good fit for you.

Perillo Tours is an Italy-focused tour specialist for travelers coming from North America. Started in 1945 and operated by three generations of the same Italian-American family, Perillo has folks on the ground in both the U.S. and Italy. In more recent decades, the tour company has offers guided tours to Hawaii, Spain, and Greece in addition to its signature Italy tours.

TourScoop Takeaways

• Countries: Italy, Greece, Spain, and Hawaii
• Tour size: Up to 40 passengers
• Tour types: Group coach tours and private group coach tours

Credibility Check

On the USTOA (U.S. Tour Operators Association) and Travelstride site, Perillo gets 4.8 out of 5 . Perillo is not BBB accredited but earns an A+ rating from the organization.

Tour Destinations

Perillo is best known as an Italy specialist, with tours that range from nine to 15 days all across Italy. The company also offers a limited number of itineraries to Greece and Spain. And for 30 years, Perillo has also been hosting guided tours to Hawaii.

Perillo’s group Italy tours focus on either a geographical region or a theme. So for instance, you could opt for a tour that focuses exclusively on Rome and the Amalfi Coast, or Sicily and Italy’s South; or you could choose a themed tour like Renaissance and let the topic take you to cities (like Florence) that were important during the period. Some tours are more food-focused (for instance, Green Heart of Italy) but all Perillo tours are focused on good food experiences.

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Perillo’s Greece tour itineraries are more limited in number, but most offer a mix of land and sea excursions. The company currently offers just one Spain tour, a 13-day trip that covers much of the country. Perillo’s Hawaii tours focus on multi-island excursions that give travelers an easy way to experience the different islands of Hawaii on one itinerary. Hawaii tours range from about nine to 13 days.

Tour Guides

Perillo uses both tour directors and local guides, and both must pass a rigorous series of written and oral exams before becoming Perillo tour guides. According to Perillo: “This is a very difficult process, with approximately only one in 10 applicants passing the examinations.” And All Perillo guides are trained in the “Perillo style of ‘over-the-top’ guest service.”

Excursions/Extras

Perillo tour prices include hotels, sightseeing with expert guides, transfers, baggage handling, daily breakfast, select scheduled meals, tips, taxes, and complimentary WiFi on all Perillo coach buses. While Perillo does offer competitive airfare, it’s not included in the base price of the tour.

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There are often additional optional activities offered at (a fair and modest) extra cost during tour free time. Examples of such extras include a gondola serenade in Venice, the Illuminated Rome at Night experience, a Lake Como boat cruise, and a visit to Villa D’Este in Tivoli.

Typical Travelers

The majority of Perillo Tours’ guests fall in the 59-77 age range, and most are from the United States. Perillo Tours are popular with couples, but about 13% of tour travelers are solo travelers.

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Communication

Perillo communications come via via phone, email and website. Payment reminders and alerts are emailed. Final documents are mailed along with baggage tags, instructions with a travel wallet, and a travel pouch.

Loyalty Program

Perillo offers a discount, a special gift, and best available rooms for repeat travelers.

Private Options

Perillo Tours, offers private escorted tours for groups with a minimum of 12 and a maximum of 20 people. These tours are popular with multigenerational and extended families, and groups of close friends. Eight of Perillo’s signature itineraries are available as private tours, and all feature hand-selected, immersive experiences like olive oil and wine tasting in Tuscany, private boat rides around Capri, and parmigiano cheese sampling in Parma. 

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way too agressive. One tour was supposed to be a morning tour

and lasted till 7:30 PM. Was supposed to be a vacation and turned into a marathon. We booked two extra days and they were the

best., we did what we wanted. The trip was pricey.

Perillo Tours

Charlie Devita

Im having the same problem. My daughters and i are planning a trip in November 2016. Need to know what to expect from Perillo

Tripadvisor staff removed this post at the original author's request.

Yes, they do keep you moving, but I guess that's the point. You paid to see Italy and they want to give you your money's worth. And they do herd you to their "preferred" stores. I guess I'm not much of a shopper but the merchandise looked good to me.

I would recommend if you never traveled oversea's before but for a repeat visit probably not the way I would go.

Well stated, James.

When are you going? We are taking the Northern Classic tour leaving Nov 4th. My husband, myself and my granddaughter (20). This is my first Perillo tour. I am hoping it is better than GoAhead Tours. We just came back from Spain and weren't thrilled with them. When are you going?

attest to the fact that they are the worst tours imaginable.

• Vatican/St. Peters stop on cruise 20:06
• Visiting Basilica di Superga 20:03
• Dinner in Stresa 20:02
• Flights: Roundtrip Rome/Catania 20:01
• skip the line tickets to catheral and baptistry 19:40
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way too agressive. One tour was supposed to be a morning tour

and lasted till 7:30 PM. Was supposed to be a vacation and turned into a marathon. We booked two extra days and they were the

best., we did what we wanted. The trip was pricey.

Generally tours are morning to late afternoon, loaded on a bus and staying outside the city. Bags out early and get on the bus.

They take you to the sights and to stop where they want you to shop and they get a cut.

Do hope you had some time to take in all the sights and enjoy.

Perillo tour October, 2012

I'm so sorry to hear that you did not enjoy the tour. Please understand that we make it very clear in both our brochures and final instructions that optional tours are NOT included and are available for purchase from the tour guide.

Over the past few years, we have made imprivements to the hotels we use and the meals that we serve. We change our menus throughout the year to always make sure we are serving authentic Italian dinners. We use only 4 & 5 star hotels IN the city centers and the hotels for each tour are listed in the brochure.

We list each day's itinerary in detail in the brochure so everything is very clear as far as what's included and what's not.

We hope you give us another chance in the future!

- Diana, Perillo Tours

I do think it is very nice of you and Perillo Tours to respond to these above posts. BUT, let's be honest, when has Perrillo Tours used a 5* hotel in a city center? I think a 3* would be more accurate and maybe not city center.

All of the hotels we use are listed in our brochure and on our website for each city. There are no surprises at all.

The 5 star hotels we use are:

Westin Europa & Regina - Venice

Grand Hotel Majestic - Bologna

Villa Medici - Florence

Ambasciatori Palace - Rome

ALL the other hotels we use are 4 star city center. We are very proud of the changes we have made over the past few years. I invite you to view the hotels we use online: http://www.perillotours.com

• Vatican/St. Peters stop on cruise 01:06
• Visiting Basilica di Superga 01:03
• Dinner in Stresa 01:02
• Flights: Roundtrip Rome/Catania 01:01
• skip the line tickets to catheral and baptistry 00:40
• Hotel Advice Please 00:31
• Vatican Museum Sold Out for Visit, Options? 00:29
• Naples Centrale to the Naples Airport? 00:20
• Best site for hotels (and cars) for family of 5? booking.com 00:02
• Day trip: what to do? where to park? Trains to take? 23:59
• Tour Guide Temple Valley 23:53
• FCO - How early to arrive United Business Class to US 23:50
• Train from Rome Termini to Naples Central 23:49
• AirBnB Location Help 23:49
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• Visit the Royal Palace which General George Patton into headquarters in 1943.
• See the Selinunte, renowned for the majestic remnants of its temples and acropolis.
• Visit the famous Valley of the Temples, a Unesco world heritage site which holds some of the greatest Greek ruins in the world.
• See proof that the Romans invented it centuries ago
• See the Blue Grotto, one of the most beautiful and unique sights in Italy
• Visit the birthplace of the Roman Empire.
• Visit the Angelo, the Roman Forum, Largo Argentina, the Jewish

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Travel themes.

• Education / Learning
• National Parks
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Destinations

Attractions.

• Educational/ learning
• Historic sightseeing

Trip includes

• Great Hotels. Centrally located, First-Class hotels and deluxe hotels, exclusively.
• Smaller Groups. 30 to 40 guests per tour.
• More Legroom. Deluxe, state-of-the-art motorcoaches with EXTRA legroom.
• Airport Transfers. Arrival and departure transfer in Italy. (see conditions)
• Buffet Breakfast Daily. A very hearty start to each day!
• 8 Dinners & 1 Lunch. Including pasta or soup, choice of entrees, vegetable, salad, dessert, coffee, wine, mineral water, beer or soft drink.
• Wine Tasting & Vineyard Tour.
• Wireless Headsets to hear your guide clearly and distinctly in public places.
• Travel Wallet, baggage tags and travel documents included.
• Baggage Handling. Never touch your bag! (except at airports)
• Hotel Taxes, Hotel Service Charges and All Tips for hotel and restaurant personnel.
• Professional Tour Directors and licensed local guides.
• We now offer complimentary Wi-Fi on our buses.

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Want a tailor-made trip instead, your trip, your way, planned by an expert:.

• You choose budget, destinations, activities, transport & lodging type
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Dates & Availability

Check Current Availability, prices, specials with Perillo Tours .

The total tour cost includes the tour price (regular or promotional) and the compulsory local payment. The promotional price is subject to change. Check directly with the operator for the latest price offer. The tour operator requires you to pay only the tour price to purchase your travel. The compulsory local payment will be paid when you join the trip. All prices are based on double, twin or triple share occupancy. Solo passengers will be accommodated in a double, twin or triple room according to availability with a passenger(s) of the same gender. Single supplement only needs to be paid if the passenger does not want to share and requests their own room. Discounts can only be applied at the time of booking and cannot be added at a later date, regardless of any changes made to the original booking.

Prices may vary due to local taxes and trip seasonality. Click "Request Info" to inquire directly with the tour operator for the final trip price.

Perillo Tours Reviews & Ratings

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Tour operator, perillo tours.

We would like to introduce you to unique and exclusive customized tours for both first time travelers, as well as your most discerning and well seasoned groups.

For 66 years and three generations the Perillo family has perfected the art of traveling to Italy and beyond, making Perillo Tours America's leading tour operator to Italy. From major cities to the charming hill towns off the beaten path, Perillo's itineraries are crafted with the ideal balance of sightseeing, free time and activities that offer an immersion into rich traditions.

PT Groups can customize any tour to specifically suit your group needs...Your group, your way. One of a kind journeys exclusive and unique.

The customized group experience is perfect for:

Family Groups

Faith-Based Travelers

Educational and Academic Groups

Affinity Groups and Clubs

Non-Profit Organizations

Conferences

Perillo Tours is proud to offer a new era in customized groups , including our exciting Learning Journeys! PT Learning Journeys was created so that students of all ages can experience the richness and diversity of the world, while applying learning through hands-on experience such as performances, cooking classes, language immersions and art studies.

We look forward to welcoming your group on a trip of a lifetime including visits to both traditional and exclusive, unique sights, tasty food specialties and the cultural immersion that only Perillo Tours can offer!

Since 1945, three generations of the Perillo family have perfected the art of traveling to Italy. And this means that when you book your vacation, you can relax and let us take care of all the details. For my grandfather, Joseph, and my father, Mario, nothing was better than receiving letters of thanks from the thousands and thousands of travelers who've journeyed with us. That's still true today. We invite you to discover why we've always been number one to Italy.

Why Perillo

For 66 years, three generations of the Perillo family have perfected the art of traveling to Italy. And this means that when you book your vacation, you can relax and let Perillo take care of all the details. For my grandfather, Joseph, and my father, Mario, nothing was better than receiving letters of thanks from the thousands and thousands of travelers who've journeyed with us. That's still true today. We invite you to discover why we've always been number one for travel to Italy.

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If it is convenient, I would set it back to early October for better weather and less crowds.

Thanks for the tip.

booked with them in April, will let you know. We are very happy,they have very good tours and experience, plus afternoons free.

• Vatican/St. Peters stop on cruise 05:36
• Visiting Basilica di Superga 05:33
• Dinner in Stresa 05:32
• Flights: Roundtrip Rome/Catania 05:31
• skip the line tickets to catheral and baptistry 05:10
• Hotel Advice Please 05:01
• Vatican Museum Sold Out for Visit, Options? 04:59
• Naples Centrale to the Naples Airport? 04:50
• Best site for hotels (and cars) for family of 5? booking.com 04:32
• Day trip: what to do? where to park? Trains to take? 04:29
• Tour Guide Temple Valley 04:23
• FCO - How early to arrive United Business Class to US 04:20
• Train from Rome Termini to Naples Central 04:19
• AirBnB Location Help 04:19
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Perillo Tours - Bad Experience

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way too agressive. One tour was supposed to be a morning tour

and lasted till 7:30 PM. Was supposed to be a vacation and turned into a marathon. We booked two extra days and they were the

best., we did what we wanted. The trip was pricey.

This post was determined to be inappropriate by the Tripadvisor community and has been removed.

This post has been removed at the author's request.

Not sure what etc and which tour you are referring to. When we go on tours we actually look for tours where there is some free time in each city for eating and exploring ( esp Florence, Venice and Rome etc.) . . We try to research the cities (e.g. Rick Steeve Books) and find lot of interesting places ( away from shops/shopping areas that might be providing "pay back" for the tour guides. Perillo has two tours we are considering. The both have the same amount of days (14) and cities, but one has a not more free time and less group meals in each city . If we select Perillo, we will go for the one with less meals and more free time. That's why we continue to search TA , post questions and widen our tour company reviews.

F you are on a tour, you should find lots of people (community) to travel with. I find that most tour complaints related to "Too many people" on the tour with too many group activities. Since you have already had three tours and travel alone, I am sure you will do just fine. Surprised that you waited so late to post your first comment on TA about your trip/concerns. You have a few more days to post questions about the specific cities that have the "Free time". Suggest you bang away on the Italy Cities TA Forums. Good luck and have fun.

Re :Wow, was I surprised. This tour far exceeded my husband and my expectations. What particularly surprised you ?

Thank you for your throrough review. My husband and I are leaving in 3 weeks to do the North Continental Tour and with some of the reviews I was a bit nervous. I am glad to see that you and your husband had such a great time and so recently. I am now much less nervous about our trip. We too do not expect much down time since we want to see as much as possible and it's our first trip. Thanks for adding in that the the bus trip is a long one, that is very helpful.

Thank you, I expect we will! And, I will certainly come back here to post our thoughts when we return.

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