travel 2 be email address

Afternoon, i have recently made a booking and have typed my email incorrectly. i have tried phoning but no one answers. how do i change my email? Afternoon, i have recently made a booking and have typed my email incorrectly. i have tried phoning but no one answers. how do i change my email?

Dear Greg R, Thanks for your review. We would like to check your case in detail and answer accordingly. Satisfying our customers is our main goal, in order to check your booking, we would need you to provide us with your booking ID (8 digit code provided in the confirmation e-mail) or any other information (e.g. E-mail address, passenger names, etc.). You can write this down directly within this review. We look forward to hearing from you. Thanks.

Hi, please can i get to speak or chat with a specialised agent or is there an office address i can get to to book. Hi, please can i get to speak or chat with a specialised agent or is there an office address i can get to to book.

When i booked the ticket it says there 30kg baggage but when i received email my baggage is zero when i booked the ticket it says there 30kg baggage but when i received email my baggage is zero.

Vanessa v., thank you for contacting The satisfaction of our clients is our main goal, therefore we would like to be able to review your case and respond in detail. In order to check your reservation we need you to provide us with your reservation locator. It is an 8-digit numerical code that appears in the confirmation e-mail. In case you do not have it, you can also provide us with the e-mail address indicated in the reservation or the names of the passengers. All the best.

Why when i'm booking i have baggage of 30kg but when you send the ticket in my mail it says zero baggage? Why when i'm booking i have baggage of 30kg but when you send the ticket in my mail it says zero baggage?

A: Vanessa v., thank you for contacting The satisfaction of our clients is our main goal, therefore we would like to be able to review your case and respond in detail. In order to check your reservation we need you to provide us with your reservation locator. It is an 8-digit numerical code that appears in the confirmation e-mail. In case you do not have it, you can also provide us with the e-mail address indicated in the reservation or the names of the passengers. All the best.

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Information on Travel2Be

Travel2be is an online travel agent that compares cheap flights. The company was founded more than 15 years ago and has a wealth of experience in the travel industry. Travel2be offers customers up-to-date offers and also enables travelers to book tickets with low-cost airlines such as Easyjet or Iberia Express.

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The simplest way to create extra email addresses for travel accounts

Editor's note: This post was originally published on Sept. 14. 2018.

There's a fun little email trick I use all the time, especially when it comes to signing up for new loyalty accounts , making reservations and other travel-related tasks. Essentially, I use a long-standing Gmail feature to create an instant alias — a vanity email address that funnels messages into one main account.

But as essential as it's become in my own life, I constantly encounter friends, family members and colleagues who seem flabbergasted when I explain it, as someone once did for me nearly a decade ago .

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Now that I've sufficiently built this up, it's dead-simple to put into practice — simply add a "+" followed by whatever you like, between your Gmail username and @gmail.com. So [email protected] directs emails to the exact same box as [email protected]. On any site you're registering for an account, though, [email protected] registers as an entirely different address — you aren't flagged as a duplicate and don't have to manage multiple totally separate email accounts.

There are countless occasions that travelers may benefit from an alternate email address, but I'll name a few:

• Registering children for loyalty programs , Global Entry and TSA PreCheck ([email protected])
• Booking tours for a certain trip ([email protected])
• Signing into Wi-Fi (or use a fake address, like [email protected])

I've also used this trick to create loyalty program accounts for reluctant family members, if I can tell they won't do it on their own. A frequent United flyer taking a rare American flight, for example — [email protected], and voilà, Dad has his own account, and I'm getting his program-related emails.

But wait — there's more! You can easily create filters based on these addresses. zach+john goes into a folder for little John's emails, while emails sent to zach+italy get a special flag during the weeks leading up to my trip. Then, when I get back, I can change the settings to immediately mark those emails as read, or to keep them out of my main feed, so any post-trip promos and follow-ups don't clog up my inbox.

You can also "create" different addresses by adding and removing dots. [email protected], [email protected] and [email protected] may appear unique when you're required to register with an email address, but messages to any of the above all go to the same place — while Gmail essentially ignores the "+" and anything that comes after it, you'll get similar treatment when you add or remove a dot.

Additional reporting by Katherine Fan.

Travel Agency Marketing Tip: Setting Up a Professional Email Address

Last Updated February 29, 2024

Setting out on the journey of starting your own travel agency is an adventure. You've planned, dreamed, and brainstormed. One of the things you've come up with is the perfect name. One that resonates with the wanderlust you want to inspire in your clients.

Your travel agency name isn't just a name to you. It's a reflection of your passion, your vision, and the unique experiences you'll offer.

But there's a crucial piece of your business identity (and digital marketing strategy) that you may have overlooked in your eagerness to get started. Your email address.

Or maybe I should say, your  professional  email address.

Disclosure: This post may contain affiliate links, meaning I may get a small commission if you decide to make a purchase through my links, at no cost to you.

What is the difference between a personal and professional email address?

It all comes down to the format of your email address. Is your email address “[email protected]”? Or is it “[email protected]”.

The first, ending in a “gmail.com,” “yahoo.com,” or any other “.com” that isn't your domain name (aka the “www.yourcompanyname.com” where your website lives) is a personal email address.

An email address that ends in your domain name, on the other hand, is a professional, or business, email address.

While it may seem like a small difference, it's a vital part of a strong travel marketing foundation.

Why your email address matters in your travel agency marketing

1) email security and deliverability to potential customers.

Custom email domains have additional security, such as strong passwords and multi-factor authentication, built in to them. Email service providers know that professional accounts require more security than personal accounts, so they build it in to their platform automatically.

A professional email address also makes it more likely that your customer actually receives your email.

Have you ever tried to send an email to a potential client and been told it ended up in their spam folder? It's highly likely that it's because you sent it from a personal email address.

What started out as the easier, quicker option of setting up a personal email address for your business can make it very difficult to connect with potential clients. And that's a huge problem!

Professional accounts automatically include specific authentication that is required for email deliverability, and that authentication isn't readily available on personal email accounts.

You also can't use many email marketing tools (like ConvertKit , my recommendation for email marketing campaigns) with a personal email address because they violate international spam laws. So if you want to use email as part of your content marketing strategy, you need a professional email address.

Flodesk, which is farily popular in the travel industry, will allow  a personal email address. However they don't recommend  using one because email from your travel business will most likely end up in peoples spam folders.

2) Brand awareness and consistency

In an oversaturated market full of travel agents, your brand needs to be consistent. Your email address should be an extension of your business name, not simply include your business name.

Using a personal email for your travel agency might seem inconsequential, but it sends mixed signals about your brand's professionalism. It can dilute the impact of your marketing efforts, making it harder for clients to see you as a trusted advisor and partner for their travel plans.

So if a potential client can find your travel company website at yourtravelagencyname.com, they should be able to email you there as well.

Think of who your target market or target audience is. Are they people who are used to dealing with professionals like attorneys and financial planners? I guarantee you that those professionals are using a professional email address, and that potential customer expects the same level of professionalism from their travel agency.

That professionalism helps assure clients that they're dealing with a travel advisor they can trust with one of their most valuable assets, their leisure time.

3) The suppliers perspective

In the travel industry, your relationship with your suppliers and vendors is your lifeline. It's not just potential clients who can see a personal email address as a red flag. Your suppliers can too.

A personal email address can unintentionally signal to them that your agency isn't a serious business partner. When you use a personal email address, they're more likely to see you as a hobbyist instead of a professional travel agent.

How to set up your professional email address.

I recommend using Google for your professional email address. If you already have a free gmail account you'll find it intuitive and simple to use.

To get started, head to Google Workspace  to set up your account. It's a minimal investment, starting at just $6 per month for a basic account with plenty of storage.

Once you choose your plan, enter some basic information like your business name, the number of employees, and where you're located. You'll need to provide some basic info, like your name and your current email address, and then Google will walk you through the rest of the setup process.

I recommend making your email address simple, just [email protected]. Most suppliers don't like email addresses with things like info@ or contact@, so make sure the main address has your name in it so they know who they're emailing with.

If you'd like to have an email address for new enquiries, you can set up an email alias in addition to your regular email address.

An email alias delivers messages to your inbox, but the address used is different than your main email address. So you can set up [email protected] as an alias if you want to use it for new potential customers to submit enquiries.

Migrating from a personal email to a professional email

Once your professional email address is set up, it's time to start using it. Start by setting up a rule in the personal account you've been using to automatically forward messages to your new, professional account.

When you reply to clients, send everything from your professional account. Make sure you update your email address with suppliers, as well as on your social media accounts, website, and business cards.

The bottom line

Setting up a professional email address for your travel agency is a strategic marketing move. It's about aligning every aspect of your business, from social media marketing to web design, with the professionalism and quality your customers expect from your travel brand.

With these simple steps, you can elevate your travel agency's image, ensuring your first impression is as compelling as the destinations you represent.

Get more travel agency marketing tips here.

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cold blooded money sucker!

We are very frustrated in your service! Coz we’ve been waiting for our refund for almost 4 years now. According to your email, it will just takes 90 days to process. What a shame that this company still operates!

Date of experience : 31 January 2023

Travel2be have witheld cash reimbursed…

Travel2be have witheld cash reimbursed to them from Egypt air for a flight that was cancelled due to Covid in December in 2021. I have confirmed with egypt airlines that travel2be has been reimbursed, and I have contacted travel2be to get personally reimbursed. they requested banking details for payment; but never paid and never answer emails. It appears fraudulent and they refuse to even notify customers; seems like a scam. Reference : Re: [Ticket #4981956] REFUND FROM EGYPT AIR - CA - 104046

Date of experience : 10 October 2023

Travel2Be - BIGGEST SCAM

We booked ticket for our London trip through Travel2Be but could not cancel ticket/reschedule flight. This fraudulent company did not cancel/reschedule our ticket on time and till now they did not refund our ticket money even after sending more than 100 emails. We lost around EUR 3500/-. Please don't ever plan your holidays with this scam company.

Date of experience : 01 September 2022

Please help

We do not know how to get hold of Travel2be there is no email address or contact number? We received an email and text stating 1 of our flights have been cancelled and to choose another flight via the trips link but when we go into the link it doesn't let us press the send button? so we cant choose the next available flight nor do we have anyway of contacting Travel2be. Can anyone please help us as the airline we are flight through just sends us back to the travel agent. Can someone please private email us to help as I don't feel secure giving our booking reference. booking is under Jamie McKenzie

Date of experience : 28 December 2022

LHR - BLR, Involuntary Schedule change, need cancellation/refund, Travel2be website not working

I booked my ticket LHR - BLR for 22-Nov through Travel2Be, BOOKING REFERENCE IS: 21934775, including extra fee for cancel/change management support. Later I received emails from airline that my flight schedule has been changed, which doesn't suit my plan. I've been trying to contact Travel2be since 3 weeks through their website gb.travel2be.com but the page is throwing error when selecting cancel/change booking options under 'My Trips'. And there is no contact number to phone them. I want my booking to be cancelled and refund immediately and happy to discuss about any fee to bear. Anyone please help me.

Date of experience : 10 October 2022

Reply from Travel2Be

Raj Thank you for sharing your experience with us and providing us with the details of your reservation. One of our agents will review your case and contact you to provide all the information to the email indicated during the purchase process. Best regards

Travel 2 be (should be easier to contact you)

Please travel 2 be, I am writing on behalf of a friend who hasn’t received her email for ticket. Booking ref 21351514 travelling on Wednesday evening. Please send confirmation asap 23/08/22 Please resend email, email not received.please can you send me Airmalta reference which is 6 numbers/letters 23/08/22 Thank you email received, thank you for your quick response through Trustpilot, but please review how to contact your company.

Date of experience : 22 August 2022

Dear Customer, Thank you for the review. In reply to your request, we would like to inform you that your booking is confirmed and we have sent you the confirmation email with all the details of your trip. If you haven’t received it, please check your “spam” folder or contact us again by replying to this review. Kind regards,

need help no one replies

I've tried to have my name corrected, paid 150 EUR to this company, now 2 weeks later Etihad still hasn't updated my ticket, the customer service doesn't reply to my emails, soon I will be boarding I'm very anxious, please respond to me asap booking id 21661620 edit: we have sent numerous messages but no one is replying

Date of experience : 09 September 2022

Thank you unhappy flyer for your comment. Please send an e-mail to [email protected], from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.

NO BAGGAGE ALLOWANCE AFTER PURCHASING “SPECIAL SERVICES”? HOW ABOUT OUR TRAVEL INSURANCE?

I personally went the the airline office since I did not receive any replies from Travel2be, after sending them several emails. I learned that we don’t have any baggage allowance, when we purchased “SPECIAL SERVICES” together with the tickets. I am now also concerned if we do not have the Travel Insurance as well??? Please FIX these ASAP as our flight is on September 4 already Give me a breakdown and copy of my receipt, and insurance policy.

Date of experience : 29 August 2022

Dear Jen Jao, Thank you for sharing your experience with us and providing your booking details. One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details. Thanks

I have booked through travel2be and suddenly 1 flight is missing from our itinerary and not showing up on manage my bookings!!

I have booked through travel2be for a trip from Dublin to Miami and return back to Dublin.. booking ref RN72S5. After multiple flight changes from travel2be since booking all our 4 flights (Dublin-Heathrow-Miami-Heathrow-Dublin )were included in all itineraries. But yesterday we got and email from travel2be saying it is nearly time are we ready?? And our last flight from Heathrow to Dublin is missing.. we tried to “manage our booking” with both airlines involved and the flight is missing.. what happened?? We rang one airline and it doesn’t show up on there itinerary and said contact travel2be..And cannot find contact details.. please help

Date of experience : 20 December 2022

Hi booked a ticket with u received…

Hi booked a ticket with u received email one side cancelled then received email it’s confirmed but the airline says ur one side has no record . No contact number or email address is given on website we r worried now can u please sort it out the booking I’d is 21728048 thanks

Date of experience : 21 November 2022

Dear customer, Thanks for your review. We are sorry that your experience was not as you hoped. Satisfying our customers is our main goal, so we will review your case and get back to you as soon as possible. Regards

YOUR BOOKING REFERENCE IS 22134760

YOUR BOOKING REFERENCE IS: 22134760 We are waiting for a refund as we need it to book our tickets now . Travel2 be have written to us saying that they have issued the refund on our reservation as the ticket request wasn't approved by the airline...No number or email address to contact ... How long does it take to have our money back ??

Date of experience : 05 November 2022

Sab Sgh Thank you for sharing your experience with us and providing us with the details of your reservation. One of our agents will review your case and contact you to provide all the information to the email indicated during the purchase process. Best regards

Finally got to speak to Spanish agent…

Finally got to speak to Spanish agent who cancelled my booking but charged me 120 Euro for cancelling even though it was an Involuntary change by the airline . Travel2be are scammers who do not give any oppertunity to contact them ,no email address or local phone number to contach them unless you leave a bad review on Trustpilot. They also said to wait 1 to 3 monthe for refund. This is not acceptable. Travel2be using my funds for upto 3 months. I should charge them interest, I am requestin a full refund..€1650

Date of experience : 09 August 2022

Thank you Violeta for your comment. Please send an e-mail to [email protected], from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.

Hi travel2be

Hi travel2be Im'one of your client ...and i will purchasing ticket last july..6..but..i cancel this fligth..for important reason....by the way...the refund also i recieve the confimation...was succesfully i will appriciate that....but i didn't see the bank occount.of his refund...

Date of experience : 06 September 2022

Dear customer, Thank you for sharing your experience with us and providing your booking details. One of our agents is going to have a look at your case and come back to you with further details. Thanks

ive booked a flexible ticket

ive booked a flexible ticket, and i would like to change the return date but the website isn't working properly, their not answering any phone calls, and i cant change my flight in the flight company's site because i closed the flight through travel2be. booking ID 22071420

Do not buy flexible tickets from these…

Do not buy flexible tickets from these guys. We asked to change the date but they wanted $2000 extra double the ticket price (they were supposed to charge the difference only) and also didn't provide the proof of this cost. We then went to their website and found a ticket which was cheaper than our original ticket that also matched their requirements of flights and route yet they didn't change it even after providing multiple screenshots and email. They stopped replying to email. We then went to our bank to reverse the transaction according to visa rules that they didn't fulfill their promises. After a long battle the merchant’s bank finally accepted our claim and we got our money back. Avoid them at any cost

Dear customer, Thanks for your review. We would like to check your case in detail and answer accordingly. In order to check your booking, we would need you to provide us with your booking ID (8 digit code provided in the confirmation e-mail) or any other information (e.g. e-mail address, passenger names, etc.). You can write this down directly within this review. We look forward to hearing from you. Thanks

No contact and no reply

On 3rd of December 2022, I ordered 2 tickets from Tel-Aviv to SharmAl Sheikh from your website. I ordered and paid for one additional baggage (23kg) for each tickets (trolly up to 8 kg is included in the basic ticket price). Today I received an email from the airline company saying that I did not order additional baggage. I tried to contact Travel2be by phone in several phone numbers without any response (although you write that you are available 24/7). Also I sent a few emails but no one reply to me. Booking ID 22315696

Date of experience : 02 December 2022

Victor Algranatti Thank you for sharing your experience with us and providing us with the details of your reservation. One of our agents will review your case and contact you to provide all the information to the email indicated during the purchase process. Best regards

Booking not found on Thai Airways webpage

Hi! I bought tickets, got booking reference number and everything seemed fine until I wanted to check my travel directly via Thai Airways webpage and I noticed that my booking doesn't exist. I hope I didn't get scammed and travel2be takes responsibility for their action.

Date of experience : 12 September 2022

Dear Customer, Thanks for the review. In response to your request, we inform you that we have sent all the details of your trip, we have highlighted the reservation code and we have attached a visual aid on how to enter the data on the airline website. If you haven't received it, please check your "spam" folder or contact us again by replying to this review. Best regards,

I book my ticket with trave2be and they…

I book my ticket with trave2be and they send me email that my flight have been changed and contact us urgently but when i try to contact then bia mytrip using my same email nothing happened and they not even answering my call. My flight from india is change to 27/3/23 but my connecting flight still on 26/3/23 how i m suppose to change that now.

Date of experience : 17 January 2023

I booked a return trip with Travel2be

I booked a return trip with Travel2be. The day I was going back to South Africa they cancelled my domestic flight without warning and they didn’t inform me. I was stuck at the airport and had to buy a new ticket and it was expensive. It’s been 2 weeks now and they haven’t processed my refund. I will never use them again!! I am here updating my review because the company never contacted me about refund!!. I will be taking legal action against them since they are not responding or communicating at all

Date of experience : 13 October 2022

Roxanne Mtunzi One of our agents will review your case and contact you to provide all the information to the email indicated during the purchase process. Best regards

There's no way to contact customer service

No way to contact customer service regarding my booking. I paid flights with booking number 21664306, received an email saying there's an involuntary flight change (from the airline). Tried to manage my booking through My Trips to no avail. Called the airlines, they said I have to contact the travel agent directly; they can't amend anything since it's a booking through a third party. I also paid seat selections for flights that I booked, and the airlines indicated that I might lose those seats. I want to have a confirmation regarding my booking and I want to know if both my tickets and seats are secured. Please contact me asap!

Date of experience : 18 November 2022

Dear customer, we are sorry that your experience was not as you hoped. Satisfying our customers is our main goal, so we will review your case and get back to you as soon as possible. Regards

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I bought ticket in travel2be through Skyscanner. That is March 29th from Dalls to Incheon via Doha

But treavel2be which is same with @Travelgenio , didn`t reply my e`mail more than 20 times and I`m waiting for 1 month. Is there any method to contact with them?

109 replies to this topic

Scroll down to the literally one hundred other threads about this awful company.

Short version: you picked poorly and you should expect that your money is gone

There is a thread about Travel2Be just down the Air Travel Forum page of topics with 316 posts about problems.

Have a browse through the thread linked below to find many comments:

https://www.tripadvisor.com/ShowTopic-g1-i10702-k13198378-What_is_the_best_way_to_contact_Travel2Be-Air_Travel.html

So, at a time when companies are inundated with e-mails you send them 20 hoping that the next one will be the 'golden ticket'. You are adding to the problem of them not being able to solve your problem.

Thank you for your comment Intak. We would like one of our agents to study your case. So that they can do so, please send an e-mail to [email protected], indicating the Booking ID (8-digit code that appears in the confirmation e-mail) in the subject line. Remember to use the e-mail address you used to make your reservation. You will immediately receive instructions, which you can follow

The only content that I got is this.

Unfortunately we have not located any reservation with the indicated data. Please make sure you write using the email address you used to make the reservation and indicate the Booking ID found in the confirmation email (10 digit numerical code) in the subject of the e-mail.

I used same email and indicating exact code.. 😭

Did you try again? Perhaps if you did that AND attached a screen print of the confirmation email to it ( or you could simply use the "forward" option on the original message to sent it to the email address mentioned by TG ie [email protected])

Yes I tried several time but there was also same mail again..

Hi 인탁 황. One of our specialised agents will study your case. Please send an e-mail to [email protected], from the e-mail you indicated when making the reservation, mentioning only the Booking ID (8-digit code that appears in the confirmation e-mail) in the subject and we will inform you of the next steps.

"Can anyone please give me the Uk customer service contact number to contact them"

They don't have one. It's in Spain. Call that - it's on their website.

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What is the best way to contact Travel2Be??? - Air Travel Forum

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What is the best way to contact Travel2Be???

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I have checked with the Airline Company regarding reschedule and I was told the earliest flight is on 1 March which I can't as I have a medical appointment on 13 Feb. Also, I was told to contact the ticket agency for refund.

Can anyone please let me know the best way to contact Travel2be???I just need my money back as the Airline has guarantee all customs with full refund...

1,445 replies to this topic

Read post 736, Karen. Much of it applies to you

hello is there any number i can call to travel 2 be as i have booked ticket for my mother just need to reschedule coz of covid-19 matter. Regards Kashif Malik

Kashif: Please read the thread before you post. There is no known way of contacting Travel2Be.

Read post 736, Kashif. Lower your expectations. You gave your money to a terrible company and now you will find out why they were so "cheap"

Hi Karen, Thank you very much for contacting us. One of our specialised agents will study your case. Please send an e-mail to [email protected], from the e-mail you indicated when making the reservation, mentioning only the Booking ID (8-digit code that appears in the confirmation e-mail) in the subject and we will inform you of the next steps.

TRAVEL2BE CONTACT NUMBER

Hello, I am posting here as I have finally received my tickets refund after 4 months of struggle with the agency.

Here is the phone number : +34 911 390 763. I had to wait but they usually answered the call. I had been trying to get my refund since april contacting them by email and then through this number. I called them again on monday got angry and told them that if I don't have my refund in the week, my lawyer would be the one calling next time and It worke! One hour after the call I received an email of confirmation for the refund and 2 days later I had my refund!

So I recommend you to call this number and try the same! Pretty sure it'll work! :)

This post has been removed at the author's request.

Looking forward to a response from you.

Regards Ian Powell.

Don't post your email on a public website, Ian, unless you want lots of spam.

Try the advice in posts 745 and 746. But please understand you picked possibly the worst travel company out there to give your money to, and it may take a very long time to get information, travel, or your money back

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Middletown travel agency owner charged with using customer credit cards for personal purchases

Delaware State Police arrested Jane Fencer, 55,  of Townsend, for making fraudulent credit card purchases through her Middletown-based travel agency, Wanderlust Tours and Travel.

On January 26, troopers received a report of multiple unauthorized credit card purchases made through Wanderlust Tours and Travel at 717 South Cox Street in Middletown.

Troopers learned that in December 2023, Fencer allegedly used a former customer’s credit card for over $19,000 worth of unauthorized purchases. During the investigation, Troop 2 Criminal Investigations Detectives learned that former customers of Fencer’s travel agency reported unauthorized purchases made by Fencer on their credit cards. Detectives obtained a warrant for Fencer’s arrest.

Fencer turned herself in at Troop 2 in Bear.

The Delaware State Police Troop 2 Criminal Investigations Unit continues to investigate this incident. Anyone with further information regarding this case or who is aware of similar incidents is asked to contact Detective B. Beck by calling 302-365-8408. Information may also be provided by sending a private Facebook message to the  Delaware State Police  or contacting  Delaware Crime Stoppers  at 1-800-847-3333.

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Pair of giant pandas set to travel from China to San Diego Zoo under conservation partnership

The Associated Press

April 29, 2024, 5:51 AM

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SAN DIEGO (AP) — A pair of giant pandas will soon make the journey from China to the U.S., where they will be cared for at the San Diego Zoo as part of an ongoing conservation partnership between the two nations, officials said Monday.

The San Diego Zoo Wildlife Alliance said its caretakers recently visited China to meet the giant pandas, Yun Chuan and Xin Bao, ahead of their planned trip to Southern California. An exact date for the handoff hasn’t been set.

Yun Chuan, a mild-mannered male who’s nearly 5 years old, has “deep connections” to California, the wildlife alliance said. His mother, Zhen Zhen, was born at the San Diego Zoo in 2007 to parents Bai Yun and Gao Gao.

Xin Bao is a nearly 4-year-old female described as “a gentle and witty introvert with a sweet round face and big ears.”

“Our conservation partners in China shared photographs and personality traits of Yun Chuan and Xin Bao, but meeting them in person was so special,” said Dr. Megan Owen, the alliance’s vice president of conservation science. “It’s inspiring as people from around the world come together to conserve, protect, and care for these special bears, and we can’t wait to welcome them to San Diego.”

The San Diego Zoo Wildlife Alliance has a nearly 30-year partnership with leading conservation institutions in China focused on protecting and recovering giant pandas and the bamboo forests they depend on.

Copyright © 2024 The Associated Press. All rights reserved. This material may not be published, broadcast, written or redistributed.

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