white star tours lancaster pa

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White Star Tours

Hotel Festivals Casinos/Slots/Gaming Receptive Tour Operator Cruise Caverns Attraction Tour Company

• 26 E. Lancaster Ave. , Reading , PA , 19607
• 610-775-5000
• 610-775-7155
• http://www.whitestartours.com/

For over 50 years, White Star Tours has been one of the largest and most respected group tour companies in the country. We operate packages for groups from the United States to all the major tour destinations. We are proud of our long tradition of service to our hundreds of thousands of clients across the country.

Membership Type

Tour Company

Dean Kraras President

Andrew cammarno tour manager.

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Greater Reading Chamber Alliance

White Star Tours, Inc.

Group Package Wholesalers Incentive Travel Specialists Tour Operators

• 26 E Lancaster Ave Reading PA 19607-2693
• (610) 775-5000
• (800) 437-2323
• (610) 775-7155
• Visit Website

Rep/Contact Info

Mauro cammarano, mauro cammarano vice president, patricia donahue, patricia donahue accounting, chris kraras, chris kraras chairman of the board, dean kraras, dean kraras vice president, tell a friend.

White Star Tours

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26 E Lancaster Ave

Reading, PA 19607

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Overall rating

I just got home from the worst bus trip I have ever taken. White star was horrible in planning and the bus broke down so it delayed our trip 4 hours! From beginning to end the trip was a disaster! I will never use them again.

Stay away from this company!! I went on a bus tour to Mackinac Island, Michigan this week, it was the worst experience I've ever had. This company changed our hotel stay while we were on our way to where we were scheduled to go. Instead of the nice hotel we had booked, they changed it and put us in a motel, yes a motel a $90.00 a night motel. The itinerary was absolutely horrible! Out of the six days trip, we were on the bus 4 days. Meals and restaurants were scheduled too close to each other or the schedule was changed last minute. I cannot even give this company a star, but that's the lowest choice I have.

On a recent trip to Canada, I found it to be nothing but a huge disappointment. For one, the bus driver did not know where he was going....had no sense of direction. Never was able to have us leave our destination on time. The tour that we were scheduled was nothing but a waste of time. Going to Toronto to see China Town is not something that anyone wanted to do. No place to eat lunch or shop. Might as well have visited NYC!!!! I would NEVER recommend this tour company ever.

This company is absolutely clueless. They contacted my restaurant to feed their bus tour wanted me to comp their driver and give their driver free food as if it was 1994 and he picked this place when in fact he did not. When they were told they were gonna pay for the bus driver they said, well we don't know if this changes things will get back to you. Gave me two days notice. The check I received was not including the driver... bunch of thieves! I can choose to charge a bus driver, and they can choose not to do business, but they do not get to choose to be crooks. This company is trash! Run,run,run

My Finger Lakes, NY tour was an incredible waste of the $ 500+ it cost. It scheduled visits for the days the parks were not open. Pennsylvania Grand Canyon access and the Sonnenberg Gardens & Mansion State Historic Parks were scheduled to be closed on our tour dates. A wine tasting at a winery over an hour from our isolated ( nearest business was a car wash then a Goodwill .3 miles away) hotel was just that ; taste the wine we have poured as fast as you can and visit our store. No winery involved. No info about wine. No vines nearby to look at. Nothing. Drink up at 10AM and buy our stuff. Lunch on our own at a supermarket. Didn't see a lake except occasionally through trees along the highway for two of the three days! Only one meal was good. And that was rushed because the time allotted was shorter than the staff could handle. Poor scheduling. We spent more time riding the bus on highways than visiting places. We zigzagged across New York just out of sight of the lakes. Get someone on your staff who can use mapping apps and read websites for days places are open!

I will NEVER travel with white star tours again. We were suppose to be picked up at Summersville WV on august 9 at 8am. Bus broke down or wasn't even scheduled. We FINALLY got a bus around 2:30 pm. Then that bus dropped us off at 11:30 pm at our hotel. We were suppose to make it there at 4 or 5 pm. Next day(august 10) we had a different bus and driver. He told us we would not have him the next day. Next day,august 11, a bus showed up at our hotel. But we didn't know if it was going to or not. The very nice lady that was in charge of our trip, didn't even know a bus was gonna show until it did. Someone should have contacted the lady doing the trip, when they knew the bus wasn't going to show on Wednesday at the schedule time. Instead of her having to try to contact whoever at white star. From the way this whole thing was handled our group was VERY low on the priority list. Expectations for this business is very low for probably everyone that was on this trip. Everyone that traveled with this group were pleasant and no one really ranted, but everyone there agreed they would NEVER travel with white star tours again. Most everyone in this group was elderly. I was the youngest one ( in my 50s). They probably don't know how to use fb or any social media to tell you what a pain in the Butt this trip was. How inconsiderate of this company to jerk around a bunch of elderly ppl with health issues I don't know completely all about. One lady was on a portable oxygen. Some ppl had trouble walking around using canes. There was at least one older gentleman with the start of dementia that would get irritated about certain things. Maybe some of you all can related if you have older family members or friends with medical issues. Then image them getting jerked around by the incompetence of your company. Would you want to send them off on a messed up tour that we paid for??? Probably not.

Motorcoach picked us up for a 6 day tour of Nashville from Harford County Maryland. The coach air conditioning froze up in about an hour and a half to 2 hours. No air, no cup holders, no window blinds, no liquid from the upper windshield washer, some trash in rear of bus. A miserable experience. We called White Star and they sent another bus overnight. They transferred all our bags and the second bus was nicer but the bathroom door moved when unoccupied and the front roof vent leaked when it rained. The driver was angry with us the WHOLE trip. He would not speak to folks getting off and on the coach. He never offered a hand to anyone getting off or on the coach. He never even stood nearby. He never assisted with only 2 rollators in luggage compartment. He never held an umbrella at the door for us. He did not pick up at all itinerary stops if he thought we could walk. It was too much for some guests. He missed 2 exits and if we made any suggestions on the route he said it was dangerous and could cause an accident. The only positives were he got ice and water for us when I asked and he helped with movies, cd's playing and bluetooth connection for phone. He did offer to pick up another coach at Hagerstown or look for repairs in Nashville. That would have been traveling in 80 degree weather with no air for 2 days. We opted to stay on course and not stop to get another bus due to time constraints. But it became obvious we could not stand the heat in the motorcoach. It was a very bad experience. The last thing involved the tour guide in Nashville. All our tickets were to be delivered and waiting for us upon arrival at the Opryland Hotel. None of our 3 sets of tickets were there. I had to call White Star and then he delivered them to us. Not convenient as it should have been. Ticketed Grand Ole Oprey seats were on far side of theater near the front. We viewed on TV screen.

Our hotel Mariner Resort in Cape Cod was a complete disaster. Our trip was Sept. 2023 n the hotel had terrible rooms, very noisy exhaust fan in the bathroom, oh and by the way you had to turn it on because it was hooked into the light in the bathroom only one switch. Very noisy air conditioner rattled all night. The beds are on a platform and creaked all night when you moved around. TV always blacked out had to call for assistance 3 times. And finally the toilet stopped flushing and when we called they said no one could come until after 9 am we fixed ourselves. My last comment is that the service is terrible and lacks enthusiasm, it seems they look annoyed when asking for help. The last straw was we were told to put our luggage in front of our door by 7:00 am for pick up to be brought out to the tour bus. Luggage was still in front of door at 8:30 so we took it ourselves. Bus was leaving at 9:00. The only good thing about our trip was our driver, Lee. He was fantastic, very gracious and pleasant. Anytime I go on a tour I will make sure it is not with White Star Tours you definitely need to improve on what hotels you recommend.

I went on a tour to Wash DC, with the Menands Seniors, April 21-23. It was a total dissapointment to say the least. We had driver who was not familiar with DC, to find her way around. The bus was dirty both inside and out,e I did not think tha the gas tank could be filled with passengers on board,The food was terrible. Never will i ever go WHITE STAR AGAIN. kathleen dwyer 107 madison av troy ny 12180

I was on a senior citizens group bus trip from September 17 to September 22 to Michigan. The bus was old and in poor condition. We started with a driver, Juaquin, but when we got to Michigan he got off and another driver, Annette got on to drive. We were within 40 miles of our first hotel when the bus blew a rear tire. We sat in darkness and rain two hours until it was replaced. Annette did not put out flares or triangles to show the bus was in trouble!! She didn't want to get out in the rain. She got us to our restaurant, but after the meal introduced our third driver. Ian, just 23 years old. He was a great driver and was with us the rest of the week. Once the bus overheated, but he quickly fixed that. Once the AC quit but he fixed that too. The toilet did not flush so after five days it stunk! I sat in the back and a side window leaked air and fumes. I am appalled this relic is still on the road endangering lives. I will never travel on White Star line again.

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• Pennsylvania

White Star Tours

26 E Lancaster Ave, Reading , Pennsylvania 19607 USA

• Independent
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Learn more about this business on Yelp .

Reviewed by Rosalee B.

Motorcoach picked us up for a 6 day tour of Nashville from Harford County Maryland. The coach air conditioning froze up in about an hour and a half to 2 hours. No air, no cup holders, no window... Read more

Reviewed by Sheila S.

I just got home from the worst bus trip I have ever taken. White star was horrible in planning and the bus broke down so it delayed our trip 4 hours! From beginning to end the trip was a... Read more

Reviewed by Margarita K.

Stay away from this company!! I went on a bus tour to Mackinac Island, Michigan this week, it was the worst experience I've ever had. This company changed our hotel stay while we were on our way... Read more

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