can you visit dvla swansea in person

Best Ways to Contact the DVLA (Including Phone, Post and Email)

The DVLA is notoriously hard to get hold of and even then it’s difficult to find a direct route to talk to a real person. Ever wondered if you can email them or even walk into their Swansea office?

I got maddened by how difficult it is, so researched lots of ways on how you can contact the DVLA for your request.

I have learned a LOT about the fascinating and somewhat backward world of motor vehicle paperwork, including a ‘secret’ page the DVLA has that gets updated weekly, and it shows where you are in the application queue! (scroll down to my ‘tips to ease the frustration’ for that) – but I hope there are other things in this article that can help you out, too.

Covered in this Article:

When MUST you contact the DVLA?

If you’re anything like me, then it can be confusing to know when you need to contact the DVLA. 

These reasons can include:

• Informing the DVLA of a medical condition
• Failing an eye test
• Vehicle tax or a statutory off road notifications (SORN)
• Number plates and log books
•  Passing your driving test
• Getting rid of your car
• If you’ve sold, bought or transferred a vehicle

You can also contact the DVLA for general enquiries or complaints. 

How do I notify the DVLA that I’ve scrapped my car?

If you decide to scrap your car, you must inform the DVLA that you have done so. If you do not inform the DVLA, then you may receive large fines. The DVLA will assume that you are still driving the car as you have not notified them otherwise.

This means you could get a fine and ticket for driving the vehicle with no tax. You can also get fined £1000 for not updating your vehicle’s details. 

You can notify the DVLA about scrapping your car in a few ways. 

Via website

The easiest way to contact the DVLA about scrapping your car if you have internet access is via their website . In order to do this, you need the name and address of the scrapyard, the vehicle registration number and the 11 digit vehicle reference from the latest log book (V5C). 

Use the scrapyard or insurance company’s name as the trader you sold the vehicle to, even if you did not get any money for doing so. 

Contacting the DVLA by post is still a viable option, especially for those who do not have great internet access. 

All you have to do is fill out section 4 of your logbook and post it to the DVLA. If your car was manufactured before April 2019, fill out section 9. 

The address is:

DVLA Swansea SA99 1BA

The DVLA should notify you with a confirmation letter within 4 weeks.

What if I don’t have my logbook?

It’s not uncommon to misplace or automatically destroy your logbook once your car has been scrapped. Don’t panic if you’ve done this, you can still notify the DVLA. 

If you have the V5C written down, simply contact the DVLA via their website. If you don’t, write a letter to the DVLA at the address above and inform them that you have scrapped your car, but do not have the logbook. You must include your full name, address along with the name, address and VAT number of the scrapyard. 

How do I phone the DVLA?

There are multiple phone numbers for the DVLA, each for different departments. For the quickest response time, call the relevant number during their business hours. 

Driving Licence Enquiries

Phone Number: 0300 790 6801

Opening Hours: Mon to Fri – 8 am to 7 pm, Sat – 8 am to 2 pm

To enquire about the status of your driving licence application, order a new licence or change your name and address, call this number. 

Driving and Medical Issues

Phone Number: 0300 790 6806

Opening Hours: Mon to Fri – 8:30 am to 5:30 pm, Sat – 8 am to 1 pm

Call this number to inform the DVLA about a medical condition or disability that can affect your driving ability. You can also call to reapply for a driving licence if you’ve had one taken away due to said medical issue. 

Vehicle Tax, Registration or SORN

Phone Number: 0300 790 6802

For help with paying and checking your vehicle tax and changing the tax class of your vehicle, call this number. You can also register and request a vehicle logbook (V5C) and enquire about personalised number plates and importing and exporting vehicles. 

If you wish to take your vehicle off the road so it’s not taxed, you’ll need to make a Statutory Off Road Notification which can be done via this number too 

Information about Driving Records

Phone Number: 0300 083 0013

To find out which vehicles you can drive, the number of points on your licence or any driving disqualifications and more about your record, call this number. If you want to share your record with a third party, such as a car rental service, call to create a shareable check code. 

Welsh Language Enquiries

Phone Number: 0300 790 6819

If you speak Welsh and need assistance from the DVLA, then call this number for help relating to any department. 

Are DVLA Numbers Free to Phone?

It is not free of charge to call the DVLA. The 0300 numbers are charged at around 9p a minute from landlines and 55p a minute from mobiles. This is why it’s often still better to write to them, slow as it is.

Can I talk to a real person at the DVLA?

A lot of the DVLA phone lines are automated, but to get through to a real person all you have to do is follow the automated steps. Listen to the automated voice and press the numbers on the keypad related to your enquiry, once you have done that you will be put through to a real person to speak with. 

The phone lines tend to have long waiting lines, so be prepared to be put on hold before you reach someone. 

Can I email the DVLA?

There is no specific email address for the DVLA, to contact them via email you must head to the government website and answer the questions related to your enquiry. You can contact them about vehicle, driver and welsh enquiries. 

Once you have completed all the answers, you will have an option to fill in your information. Enter your full name, date of birth, address, email address and vehicle details. Then, it will give you an option to enter a question or concern along with any relevant attachments.

Once you’ve finished, click the green submit button. This will be sent to the DVLA and they will aim to get back to you via the email address you put in as soon as possible. 

You will receive a confirmation email immediately. The response time can vary depending on your message, it can take several weeks. Remember to check your spam folder if you haven’t heard anything in a while! 

Writing to the DVLA: What’s their address?

There are a few addresses for the DVLA, all of them located in Swansea. The address will be different depending on what your enquiry entails. 

For vehicle enquiries

For assistance with vehicle taxes, vehicle registrations and logbooks. You can also make a Statutory Off Road Notification via this address. 

Vehicle Customer Services DVLA Swansea SA99 1AR

For driving enquiries:

For help with your driving licence application, making changes to your licence or replacing one that’s been lost.

Drivers Customer Services Correspondence Team DVLA Swansea SA6 7JL

For medical enquiries:

To update the DVLA on any medical conditions or disabilities that may affect your driving ability, appeal a decision on revoking your licence or reapply for a licence.

Drivers’ Medical Enquiries DVLA  Swansea SA99 1TU

For complaints:

If you are unhappy with the service you have received and have already reached out to the relevant department for assistance, you can make a formal complaint. Include all the details and any correspondence you have already had. 

Complaints Team DVLA Swansea SA6 7JL

It can take up to several weeks to hear back from someone via post, depending on the difficulty of your request. If you are looking for a faster response time, we recommend emailing or ringing the DVLA.

Is DVLA Swansea Freepost?

I thought I’d better answer this at the same time, since posting things is still one of the best options.

No, the DVLA Swansea address is not a Freepost address. You need a stamp if you send anything to them. Always put stamps on or pay the correct postage for your letter or else you’ll sadly delay things even more! Their address looks like a Freepost one, but it’s not.

Can You Visit DVLA Swansea in Person?

Recently I had to get a replacement V5 document from the DVLA. I bought a second-hand car that didn’t have the V5, so the only way I could get one is to request it from DVLA in Swansea. Their estimated time on this (at the time of writing) was six weeks.

We live in the West Country and it’s not that far to drive to Swansea. Therefore we wanted to know if you could go there in person to the DVLA’s actual office address and make the process faster.

Unfortunately, you can’t visit the DVLA in person in Swansea. They don’t have a “customer service” desk. The best thing they can do is put your letter in their internal mail, but then it would just be treated the same as if you’d posted it to them, so you’re not saving yourself any time.

If you want anything doing these days with licenses V5 or any other similar paperwork you’re going to have to do it digitally and it usually goes through Swansea. Frequently there are no other options.

Is There a DVLA Office Near Me?

I ought to mention that DVLA no longer has the little local offices that they used to have throughout the country. These were all closed down by the government in 2013.

This was my first thought because I’d heard that there used to be offices for the DVLA nationwide… But nope – there are no local walk-in services any more.

How do I get a DVLA check code?

If you need to share your driving record with a third party, you can contact the DVLA for a shareable check code . The easiest way to do this is online via the government website. You can also use this service to check your driving record, as mentioned above. 

In order to complete this service and receive your code, you will need:

• Your driving licence number
• Your national insurance number
• The postcode on your driving licence

Once you receive your code, it is valid for 21 days. 

Other ways to get a check code

Applying online is not the only way to receive this code. There are multiple ways to do so. 

Via GOV.uk Verify

To access your driving record or receive your code, apply via GOV.uk Verify .

Contact the department of driving records via telephone – 0300 083 0013.

Send a request form or a letter including the following information.

• Date of birth
• Driving licence number

DACT Team DVLA Swansea SA99 1AJ

Tips to Ease the Frustration of Waiting for the DVLA

If you’ve got this far, you’ll probably be feeling as frustrated as I did when I learned that there are very few ways to effectively contact the DVLA without waiting for a long time.

When researching this article, though, I found out a couple of things that might make the weight more bearable or at least get an idea of where you are in the queue.

1. Check Your Place in the Paperwork Queue

This one saved me a lot of bother when I was thinking of ringing them to chase up my application.

What many people don’t know is that on the official government website, the DVLA has a page that they constantly update saying which date they are dealing with at the moment. You can find it here.

Scroll down to “Processing Dates for Paper Applications” and you’ll see what they’re dealing with this week.

Therefore if you know which date you posted your documents you can see how far away they are dealing with yours. This helped me a lot because I knew I didn’t have to waste time chasing something that wasn’t even remotely near the front of the queue!

2. Chase Them if It’s Been 6+ Weeks

What is often hidden in the small print that you are entitled to chase DVLA if you haven’t heard anything back from them after 6 weeks – they hide this down at the bottom of their contact details but it is there!

You can use the link above to see if it’s been more than six weeks since your documents entered the queue, too.

3. Check if You Actually Need to Hear Back In Order to Drive

Many people don’t realise that you don’t need to hear back from the DVLA to continue using your car in certain situations. Here’s the official DVLA leaflet for all the scenarios where you can continue driving, even if your application is with them.

I hope this has helped you in the impatient wait to hear back from the DVLA. Unfortunately, it’s one of those situations where you can’t move things along, as you can with so many other businesses these days. Be patient, and good luck!

Father, grandfather and proud Yorkshireman. I Love antiques, militaria, collecting coins, banknotes, and anything historical. Enjoy brewing my own beer and other pottering around the house, too!

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How to Contact the DVLA

Last Updated: March 25, 2024 References

Calling the DVLA

Sending the dvla an email, contacting the dvla by mail.

This article was co-authored by wikiHow staff writer, Kyle Hall . Kyle Hall works on the content team at wikiHow. He helps manage our team of editors and creates content for a variety of wikiHow projects. Kyle continually looks for new ways to improve the content at wikiHow and make it more helpful and enjoyable for readers. He graduated from Eckerd College in 2015, where he majored in Political Science. There are 9 references cited in this article, which can be found at the bottom of the page. This article has been viewed 281,446 times. Learn more...

The Driver and Vehicle Licensing Agency (DVLA) is responsible for maintaining driving and vehicle records in the United Kingdom. If you have a question or concern relating to your driving license or vehicle, you can contact the DVLA for assistance. For the fastest response time, call the appropriate DVLA department during their business hours. Alternatively, you can use the DVLA’s email form to submit an enquiry or send a letter to the DVLA regarding your concern.

Things You Should Know

• Call 0300 790 6801 for driver licensing inquiries or 0300 790 6802 if you have questions related to vehicle tax, registration, or SORN.
• Find the Vehicle Enquiries email form at https://live.email-dvla.service.gov.uk/w2c/en_gb/decisions/Vehicle%20Enquiries .
• Find the Drivers Enquiries email form at https://live.email-dvla.service.gov.uk/w2c/en_gb/decisions/Drivers%20Enquiries .
• The DVLA Welsh language line is open Monday to Friday, 8am to 7pm, and Saturday, 8am to 2pm GMT (or BST during daylight saving time).

• Representatives are available at this number Monday to Friday, 8am to 7pm, and Saturday, 8am to 2pm GMT (or BST during daylight saving time).

• This line is open Monday to Friday, 8am to 7pm, and Saturday, 8am to 2pm GMT (or BST during daylight saving time).

• Representatives are available Monday to Friday, 8am to 5:30pm, and Saturday, 8am to 1pm GMT (or BST during daylight saving time).

• A representative at this number will be available to help you Monday to Friday, 8am to 7pm, and Saturday, 8am to 2pm GMT (or BST during daylight saving time).

• You can find the Drivers Enquiries email form at https://live.email-dvla.service.gov.uk/w2c/en_gb/decisions/Drivers%20Enquiries .

• You also have the option to upload any attachments that relate to your enquiry.

• If you don’t receive a confirmation email, check your email’s spam and junk folders.
• The DVLA's response time will vary depending on the complexity of your request, and it could take several weeks. Remember to check your email every day for a response.

• Vehicle Customer Services, DVLA, Swansea, SA99, 1AR.

• Drivers Customer Services, Correspondence Team, DVLA, Swansea, SA6 7JL.

• Drivers' Medical Enquiries, DVLA, Swansea, SA99 1TU.

• Complaints Team, DVLA, Swansea, SA6 7JL.

Expert Q&A

You Might Also Like

• ↑ https://www.gov.uk/contact-the-dvla/y/driving-licences-and-applications
• ↑ https://www.gov.uk/contact-the-dvla/y/vehicle-registration-and-v5c-certificates-log-books
• ↑ https://www.gov.uk/contact-the-dvla/y/driving-and-medical-issues
• ↑ https://www.gov.uk/view-driving-licence#other-ways-to-apply
• ↑ https://www.gov.uk/contact-the-dvla/y/welsh-language-enquiries-cymraeg
• ↑ https://live.email-dvla.service.gov.uk/w2c/en_gb/decisions/Vehicle%20Enquiries
• ↑ https://live.email-dvla.service.gov.uk/w2c/en_gb/decisions/Drivers%20Enquiries
• ↑ https://www.gov.uk/contact-the-dvla/y/vehicle-tax-and-sorn
• ↑ https://www.gov.uk/government/organisations/driver-and-vehicle-licensing-agency/about/complaints-procedure

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Winterville

How to Contact DVLA(UK) | By Phone, Email, Post, and Webchat

November 10, 2022

Winterville Staff

Under the Department for Transport (DfT), the Driver and Vehicle Licensing Agency (DVLA)  is responsible for registering and licensing vehicles and drivers in Great Britain.

They are also responsible for enforcing the VED or Vehicle Excise Duty and selling of number plates in the UK.

If you have concerns regarding your vehicle, driving licence , or other related matters, contacting the DVLA about it is made easy thanks to the online system.

It can be done in the comfort of your own home through the Internet, through your mobile phone, or email.

To learn how to contact DVLA, this article will assist you in obtaining the information and knowledge you need.

I will walk you through the steps to contact DVLA, in what situations require you to notify DVLA, and FAQs or frequently asked questions. Without further ado, let us start!

In summary, here’s what you’ll learn about:

Steps on How to Contact DVLA(UK)

By dvla contact number free 0300, by dvla email address, by live chat, frequently asked questions.

• 1.1 By DVLA Contact Number Free 0300
• 1.2 By DVLA Email Address
• 1.3 By Live Chat
• 1.4 By Post
• 2 Frequently Asked Questions
• 3 Final Thoughts

Contacting the DVLA through their website is made easy with their contact DVLA page .

The page covers all contact details for a variety of concerns including:

• Vehicle tax and SORN
• Driving licences and applications
• Vehicle registration and V5C certificates (log books)
• Driving and medical issues
• Viewing or sharing your driving licence information
• Checking someone’s driving licence
• Welsh language enquiries (Cymraeg)
• Driving tests and theory tests

To get started with your inquiry, follow the steps below:

• Visit this contact DVLA page .
• Click the green button ‘Find contact details’.
• Next, select the inquiry category.
• Click the ‘Next step’ button.
• From there, you will be able to see the options on how to contact them regarding your inquiry. You can contact DVLA by phone , webchat , email , and post . Each inquiry type has a different contact detail.

If you’d like to contact the DVLA using the DVLA Contact Number Free 0300, refer to the table below.

The table lists the phone number for each concern and the department to call.

Check the office hours in order to know the best time to call.

Although calling by phone is a surefire way to get fast answers to your inquiry, sending an email is another option if you don’t have the means to call or if you want a black and white data of your inquiry.

Follow the steps mentioned above and check the email address details in Step 5.

You will be redirected to the email service for your inquiry category.

For your convenience, listed below are the email service tools for each inquiry.

You’ll need to select the correct type of inquiry since the email service tool of each inquiry has additional specific options that you’ll have to select.

The options you select are the information the tool needs in order to redirect you to the correct department email.

To use the email service links outline above, follow these steps:

• After clicking the correct email service link above, select the options that correspond to your inquiry.
• Click ‘Continue’.
• After selecting all appropriate options, you will reach a page with a form.
• Enter your personal details, including email address and full name.
• Afterward, you will be given a reference number indicating that your application is complete.
• Lastly, you should receive a confirmation email.
• The page shows the summary of your inquiry, including the email address you entered and the options you selected.

Similar to contacting DVLA by email address, each type of inquiry has a designated Webchat link to handle the specific inquiry.

You can start chatting from Monday to Friday, between 8 am and 7 pm or on Saturdays from 8 am to 2 pm. Keep in mind the chat is closed during public holidays.

Moreover, the webchat is only for inquiries, and not making payments or setting up or amending a direct debit.

To help you locate each Webchat link faster, I already made a list of links for your convenience.

If you opt to inquire by post, use the following addresses below when sending your mail.

Do check the correct UK Postcode  and how to properly write a postcode  in your mail.

Writing the incorrect postcode or address can cause delays in your inquiry, so be sure to double check the address before sending.

Do I need to contact the DVLA if I lost my driving license in the UK?

First of all, if you think it was stolen, report it to the police.

After losing your driving licence, it is important to notify the DVLA by applying to replace your licence through either of the three options: online application, by phone, or by post.

You can find additional details in the article about lost driving licence UK .

When Should I Contact DVLA?

If you recently applied for a service, it is best to wait for the maximum processing time to pass before contacting the DVLA.

For instance, the processing time for SORN confirmation by telephone is four weeks.

If four weeks have passed, then you should contact the DVLA and inquire about it.

Which medical conditions should I contact DVLA about?

You should report your medical condition to DVLA, especially if the condition affects your safety while driving. Keep in mind you will be fined up to £1,000 if you do not inform DVLA about it.

Check the list of medical conditions to report  before contacting the DVLA.

Final Thoughts

Have you ever tried contacting the DVLA by using any of the methods above?

Was it convenient and helpful to you? Let us know your experience by sharing it in the comments section below.

For further reading on rules and regulations, check out our guides on driving in London , penalties and offenses , and   lost driving licence UK .

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22 thoughts on “How to Contact DVLA(UK) | By Phone, Email, Post, and Webchat”

Where is your email address?

Hi Yorick, Did you want to contact DVLA by email? I suggest that you could contact them via the links provided. Thanks

hi i need to renew my driving licence

want to send e mail about my licence

I have been writing and going in circles for almost 2 months. I have called and again the system takes me in circles. I have tried the webchat service, once again it does not allow you to say what you want. I try the feedback button, no surprise, it does NOT work

Sorry to hear that, for case like that, how about going to their office?

My car was involved in a fire in an Accident Repair Garage on 12th December 2022 when a number of fire engines arrived at 11:39 pm. 80 fire fighters. The fire was under control by 02;40 the next day 13th December. Forensic are looking into fire & no one allowed in building for health & safety issues. What do I do as my road tax is due 1st Feb 2023?

Hi Jackie, Why not try to contact your car Insurance company for help?

Surrendered driving license Sept 2021. Reapplied Feb 2022. Cannot contact DVLA to check on progress. Hopeless

Hi Gavey, have you tried the contact method provided?

why dont you have a email address? we dont want to give our details about a person driving with no tax for 4 years and never been caught and crimestoppers are not interested

Hi Sharon, DVLA in the UK does have an email address that can be used to contact them for inquiries or assistance. The email address is:

[email protected]

However, it’s important to note that the DVLA advises against sending sensitive or confidential information via email, as it may not be secure. For certain types of inquiries or requests, it may be better to use the DVLA’s online services or to contact them by phone or post.

Dear sir The original residence permit has not been returned for more three months it was sent to DVAL

Hello Mohammad,

I think maybe you should contact DVAL to inquire about the status of your residence permit. They may be able to provide you with more information about the delay and an estimated timeline for when you can expect to receive your permit.

Read the comments ( don’t like the red when trying to write get rid of it) NOT ANY GOOD FOR PEOPLE WITH DISABILITIES – THIS NEEDS ATTENTION/ SORTING OUT NOW. “ THINK FIRST” You haven’t made it easy for us to contact you, in today technology this is a must with no excess. You have nothing but muck us all about and it’s just not good enough, you have a job to do just like us plus it isn’t any way to run a business

Hi Walsh, Thank you for taking the time to share your thoughts with us.

We are sorry to hear that you have experienced difficulties with accessibility and contacting us.

But you can contact us via the contact us page on every page easily.

We take these concerns very seriously and are committed to improving our services to ensure that all customers, including those with disabilities, are able to access and enjoy our offerings.

We are considering changing the colors of the fonts.

I had an an accident and engineering garage said is beyond repair, and the car is scrabbled how do I stop the road tax

Hello Raymond,

I’m sorry to hear about your accident and the condition of your car.

In the UK, to stop road tax on a vehicle that has been scrapped, you need to inform the Driver and Vehicle Licensing Agency (DVLA) that the vehicle is no longer on the road.

You can do this by completing and sending a “Notification of Vehicle Arriva/Scrap/Sold to the Motor Trade” form to the DVLA. This form can be obtained from a Post Office or downloaded from the DVLA’s website.

You will need to provide the DVLA with details of the vehicle, such as the registration number and the date that it was scrapped. Once the DVLA receives this form, they will update their records and issue a refund for any full months of road tax that you have paid in advance. Please note I cannot provide official advice or guidance. It’s best to contact the Driver and Vehicle Licensing Agency (DVLA) directly for more detailed information.

I’ve been trying to contact DVLA for several months, but it’s been impossible to make contact. I tried to phone and waited for over 30 minutes, eventually spoke to a woman who told me she couldn’t help me. I’ve filled in two forms on-line but have received no reply. The email address provided by DVLA: [email protected] is not known, and my letters have been returned. Two weeks ago I sent a letter by post with a cheque for £25 for my log book, but have still heard nothing. I’ve read other complaints, and I think it is absolutely disgusting how you respond to customers sending them like me around in circles. I understand DVLA staff are still working from home, so I understand completely why nothing is being done. Maybe Supermarket staff and Bus Drivers could also work from home, and that would certainly make life easier for everyone. Regards John Mandley.

Hello John Mandley, I apologize for any frustration or inconvenience you’ve experienced in trying to contact the DVLA

Phone Contact: If you’re having difficulty reaching the DVLA by phone, try calling during non-peak hours, such as early morning or late afternoon, as wait times may be shorter. Alternatively, you can try different phone numbers listed on their website or explore any specific helpline options they may provide.

Online Form: Since you mentioned filling in forms online without receiving a reply, it’s possible that there may have been an issue with the submission or the response got lost. Consider resubmitting the forms, ensuring that all required fields are completed accurately. Look for any confirmation or reference numbers associated with the form submission and keep a record for future reference.

Email Correspondence: The email address you provided, [email protected] , seems to be incorrect or outdated. Double-check the DVLA website for the correct email contact information, as they may have updated their contact details. Consider sending an email to their official email address or using any contact forms available on their website.

Postal Correspondence: It’s concerning that your letter and cheque haven’t been acknowledged or processed yet. Unfortunately, postal delays can occur, especially during busy periods. To ensure your correspondence reaches the DVLA, consider using a recorded or tracked delivery service and keep a copy of the documents you send for your records.

Complaints and Escalations: If you’ve exhausted all normal channels of contact without receiving a satisfactory response, you may consider escalating the issue. Look for the DVLA’s official complaints procedure on their website and follow the instructions provided to file a formal complaint. This may prompt a review and a more timely response to your situation.

Remember that the DVLA’s operations may be affected by various factors. It’s always a good idea to remain patient and persistent in seeking resolution.

I submitted my BPR card with the provisional driving license application bud received the provisional driving licence since one month but couldn’t get my BRP card till today 17 October, 2023. Can I still be expecting it or what should I do. Thank you.

Hello KOLAWOLE SANUSI,

The delay in receiving your BRP card could be due to various reasons, such as processing times or issues with your application.

Here’s what you should consider doing:

Check Application Status: Visit the UK government’s official website or the service you used to apply for the Provisional Driving Licence and check the status of your BRP application. You might find information on the current status of your BRP card.

Contact UKVI: If there’s no update or you’re unsure about the status, it’s a good idea to contact UK Visas and Immigration (UKVI). You can do this by calling the helpline or using the online contact form. They can provide you with more specific information about your BRP card’s status.

Collect from Post Office: In many cases, when you applied for your BRP card, you would have selected a Post Office location for card collection. Ensure you have received a collection notification, and if not, inquire with the Post Office.

Allow Time for Processing: Processing times can vary, and sometimes there are delays. Be patient and allow some additional time for your BRP card to arrive.

Notify DVLA: If you haven’t already done so, inform the DVLA (Driver and Vehicle Licensing Agency) of the delay in receiving your BRP card. They may be able to provide guidance on what to do next regarding your Provisional Driving Licence.

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DVLA issues warning on licences and how you could be breaking the law

There are ways you can continue driving even when you're in the middle of renewing your licence - but you must meet certain criteria

• 21:36, 16 NOV 2021
• Updated 11:31, 17 NOV 2021

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The DVLA has laid out the ways motorists can continue to drive when they do not hold a current driving licence - but warned them of the things they must not do to avoid breaking the law.

Section 88 of The Road Traffic Act 1988 may allow you to continue driving even though you do not hold a current driving licence.

This will be when you have applied to the DVLA to renew your licence, but the licence expires while your application is being processed.

READ MORE: DVLA warns drivers of 112 medical conditions they have to declare or face a £1,000 fine

But in order to continue driving under section 88, you must meet the following criteria...

• Your doctor must have told you that you are fit to drive.
• You have held a valid driving licence and only drive vehicles you have applied for on your current application and were entitled to drive on your previous licence.

The DVLA has received your correct and complete application within the last 12 months.

Your last licence was not revoked or refused for medical reasons.

You are not currently disqualified from driving by a court.

You were not disqualified as a high risk offender on or after June 1, 2013.

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If you meet the criteria, section 88 cover is valid until you receive a new driving licence, your application is refused or licence revoked by the DVLA, your application is more than a year old, or you have been disqualified from driving since your application was sent to the DVLA.

It is your responsibility to make sure you meet the Section 88 criteria at all times while driving prior to receiving your licence.

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Vehicle registration is a legal requirement in the United Kingdom. This guide explains the process for registering different types of vehicles and the fees involved.

REGISTERING A CAR : As a rule you must register a car, and almost all other vehicles, any time you:

• Buy a new or used car, truck, or motorbike.
• Build a vehicle from scratch (e.g. a kit car).
• Rebuild or modify a vehicle (e.g. an insurance write-off).
• Import a vehicle into the United Kingdom .

In these circumstances you use specific forms for vehicle registration . You must send the filled in forms to the DVLA in Swansea. But, there are different forms to use depending on the situation.

In some cases the Driver and Vehicle Licensing Agency will inspect your vehicle. The purpose of a DVLA inspection is to:

• Ensure the vehicle exists and see that it got built into a safe and complete automobile.
• Check the log book (V5C vehicle registration certificate). They will want to confirm it got issued in your name as the registered keeper.
• Update the DVLA data records due to any changes or alterations you may have made to the vehicle.

Note : DVLA will inform you by letter before carrying out the free vehicle inspection. There are several different motor trade registration schemes for importers, manufacturers, and VAT-registered traders.

Registering New and Used Vehicles

All new and second hand vehicles must follow DVLA road tax rules for the United Kingdom. That means they need taxing before they get used on public roads.

How to Register a New Vehicle

Most people buy a brand new car or motorbike from a dealer. In this case the dealer will make the registration of a new vehicle for you. You can carry out new vehicle registrations yourself if the dealer declines.

It usually takes 4 to 6 weeks to get a V5C registration certificate (log book) after the application. But, you should contact the DVLA if the document does not arrive within 6 weeks.

How to Register a Used Vehicle with V5C

When the vehicle has a V5C registration certificate the seller has the legal responsibility to:

• Complete section 6 on the V5C. This section refers to the ‘new keeper or new name/new address details’.
• Sign the declaration part in section 8 (the buyer must sign here too).
• Fill in the new details of section 10 ‘new keeper supplement’ and give it to the buyer. This section is also called the V5C/2.
• Mail the completed V5C to the DVLA in Swansea.

The new owner should get a new V5C from DVLA within 4 weeks of them receiving the changed V5C from the seller. But, if it does not arrive within 4 weeks the buyer can:

• Fill in the form V62 ‘ Application for a vehicle registration certificate ‘. This form is available as a download or from any large Post Office branch.
• Send the V62 to DVLA along with the V5C/2 given by the seller. Failing to send in the V5C/2 means there will be a fee to pay.

How to Register a Used Vehicle without V5C

DVLA Advice : Buying a vehicle without a registration certificate (V5C) is a risk. As a rule do not do it!

What happens if you buy a vehicle without the V5C? In this case you should register it in your name using form V62. The title of the form is ‘Application for a vehicle registration certificate’ and there is a fee.

Checking Registration Certificate Details

It usually takes 4 to 6 weeks to get an updated vehicle registration certificate. You must check all the details are accurate and correct. Return an incorrect certificate to DVLA after making the relevant changes. Allow another four (4) weeks for them to send it back to you.

DVLA Swansea SA99 1BA

ALSO IN THIS SECTION

Kit-built Vehicles : The process for registering kit-builds and kit-converted vehicle registration. Kit-Converted Vehicles : The process for vehicle registration of kit-converts at the DVLA. New Registrations : Information on the process to get a vehicle registered yourself at DVLA. Old and Classic Vehicles : How to register old or classic cars that have not been taxed since 1983. Radically Altered Vehicles : The process to register vehicles altered from their original specification. Rebuilt Vehicles : Check out how to register a rebuilt vehicle in the United Kingdom. Reconstructed Classics : Follow these steps to register a reconstructed classic vehicle. Vehicle Identification Number : What is a VIN and why would DVLA issue ‘Q’ registration plates?

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• Countries/Regions
• United Kingdom
• Dvla, Swansea

How to get to Dvla in Swansea by Bus or Train?

See dvla, swansea, on the map.

Directions to Dvla (Swansea) with public transport

The following transport lines have routes that pass near Dvla

How to get to Dvla by Bus?

Click on the Bus route to see step by step directions with maps, line arrival times and updated time schedules.

From Grape & Olive, Swansea

From lc swansea, swansea, from mumbles, swansea, from tesco, neath port talbot, from sketty, swansea, from parc tawe retail park, swansea, from bagle brook (beefeater), neath port talbot, from ystradgynlais, powys, from meridian tower, swansea, bus stations near dvla in swansea.

• Dvla, 3 min walk, VIEW
• Morriston Cemetery, Llangyfelach, 7 min walk, VIEW

Bus lines to Dvla in Swansea

• 36, City Centre - Morriston Cross, VIEW
• 42, Singleton Campus - Morriston Cross, VIEW
• 43, Swansea - Morriston Hospital via Singleton Hospital, VIEW
• 41, Singleton, VIEW
• 46, Gorseinon, VIEW
• 35, Llangyfelach, VIEW

What are the nearest stations to Dvla?

The nearest stations to Dvla are:

• Dvla is 206 meters away, 3 min walk.
• Morriston Cemetery, Llangyfelach is 477 meters away, 7 min walk.

Which Bus lines stop near Dvla?

These Bus lines stop near Dvla:  24 , 35 , 43

What’s the nearest bus stop to Dvla in Swansea?

The nearest bus stop to Dvla in Swansea is Dvla. It’s a 3 min walk away.

What time is the first Bus to Dvla in Swansea?

The 43 is the first Bus that goes to Dvla in Swansea. It stops nearby at 07:25.

What time is the last Bus to Dvla in Swansea?

The 43 is the last Bus that goes to Dvla in Swansea. It stops nearby at 18:46.

Public Transit to Dvla in Swansea

Wondering how to get to Dvla in Swansea, United Kingdom? Moovit helps you find the best way to get to Dvla with step-by-step directions from the nearest public transit station.

Moovit provides free maps and live directions to help you navigate through your city. View schedules, routes, timetables, and find out how long does it take to get to Dvla in real time.

Looking for the nearest stop or station to Dvla? Check out this list of stops closest to your destination: Dvla; Morriston Cemetery.

Bus: 24 35 43

Want to see if there’s another route that gets you there at an earlier time? Moovit helps you find alternative routes or times. Get directions from and directions to Dvla easily from the Moovit App or Website.

We make riding to Dvla easy, which is why over 1.5 million users, including users in Swansea, trust Moovit as the best app for public transit. You don’t need to download an individual bus app or train app, Moovit is your all-in-one transit app that helps you find the best bus time or train time available.

For information on prices of Bus and Train, costs and ride fares to Dvla, please check the Moovit app.

Use the app to navigate to popular places including to the airport, hospital, stadium, grocery store, mall, coffee shop, school, college, and university.

Dvla Address: Honeysuckle Drive street in Swansea

Attractions near Dvla

• Honeysuckle Drive
• Morriston Cemetery
• Morriston Library
• Fendrod Mot Centre
• Swansea Crematorium
• Llangyfelach
• Swarco eConnect
• The Calm in the Chaos

How to get to popular attractions in Swansea with public transportation

• Waitrose , Cardiff
• Costco Warehouse , Cardiff
• Morrisons , Newport
• Cyncoed , Cardiff
• The Dragonfly , Newport
• Pentyrch RFC , Cardiff
• Swansea Grand Theatre , Swansea
• Ysbyty Gwynedd , Gwynedd
• Gassy Jacks , Cardiff
• Swansea Guildhall , Swansea
• The Wyndham Arms (Wetherspoon) , Bridgend
• Techniquest , Cardiff
• Llanharan , Rhondda Cynon Taf
• John Lewis , Cardiff
• Rhyl Railway Station (RHL) , Denbighshire
• The Picture House (Wetherspoon) , Conwy
• Machynlleth Railway Station (MCN) , Powys
• Roald Dahl Plass , Cardiff
• Sainsbury’s , Wrexham
• Gabalfa Interchange , Cardiff

Public transport routes with stations closest to Dvla in Swansea

Bus lines with stations closest to dvla in swansea, morriston cemetery, llangyfelach.

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If you don't have any of the accepted forms of photo ID then you have until 5.00pm on 24 April to apply for free ID in order to vote in the Police and Crime Commissioner election on 2 May 2024

• Swansea Home
• Parking permits

Family visitors permit

If you are a relative of a person who needs significant levels of care and support due to illness or age, you can apply for a permit to park in the residents parking bays in their street.

• this type of permit is intended to be used by a relative of a person who needs significant levels of care and support due to illness or age.
• a family visitors permit lasts for one year from the date of issue and must then be renewed.
• they are free of charge.
• they allow the visitor to park in the street in which the person to be visited lives.
• if 2 residents parking permits have already been issued for the property, we will not be able to issue a family visitors permit.
• only one family visitor permit will be issued to any one household but it can have two different car registration numbers shown on it.

What evidence do we need to see with your application for a family visitors permit?

Applications for these permits must be supported by a letter from your relative's doctor confirming that the person you are visiting needs significant levels of care and support. You can ask the doctor of the person being visited to complete the  Doctor's letter for family visitors permit (PDF) [321KB]  to confirm they need significant levels of care and support. 

If a doctor will charge for providing this evidence/ signing the form, then the Blue Badge of the person who is being visited can be used as alternative form of evidence.

Apply for a family visitors parking permit Apply for a family visitors parking permit

When will you receive your permit?

Once you have made your application, the permit will normally be posted to you within 5 working days as long as the form is fully completed and all the supporting evidence has been supplied. Please allow time for the postal service to deliver the permit to you.

If you have not given all the necessary evidence, your application for a permit will be refused.

If you have any queries about an application for a parking permit, please telephone Contact Swansea on 01792 637366.

If a paper permit is lost or destroyed, a charge of £25 will be made for a replacement.

Apply for a family visitors parking permit

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• Corporate and operational information (transport)

DVLA services update

The latest updates on DVLA's services.

Our online services are the quickest, easiest, and often cheapest way to deal with us. We recommend that you use our online services where possible. If you apply online, you should receive your driving licence or vehicle registration certificate (V5C) within 5 days .

Here are some of our most popular online services:

• Apply for a driving licence
• Renew a driving licence
• Replace a driving licence
• Tell us you’ve sold a vehicle
• Change your address
• Tax a vehicle
• Keep or assign a private (personalised) registration online
• Apply for a duplicate V5C log book
• Apply for a driver digital tachograph card

Remember, if you are renewing your photocard driving licence, and you are unable to use our online services, you can do this quickly and easily at participating Post Office branches. It is quicker than posting your application to us so check if you are eligible to use this service . By using this service, you can expect your driving licence to be issued within 5 days.

Front office counter services

After a period of reviewing the role of front office counter services, the Driver and Vehicle Licensing Agency (DVLA) has awarded Post Office Ltd a contract to provide certain DVLA services. The contract started on 1 April 2024 and is for one year, with an option for a potential further 2 one-year extensions.

Under the new contract, customers can choose to visit relevant branches of the Post Office to tax a vehicle or renew a 10-year photocard driving licence.

In addition to the front office counter services offered at the Post Office, customers can use GOV.UK for DVLA services including renewing your driving licence online and taxing your vehicle . You can also tax your vehicle over the phone by calling 0300 123 4321.

If you need an international driving permit (IDP) to travel abroad, you can get one in person from certain shops that have PayPoint .

Planned maintenance

There is no upcoming planned maintenance on any of our online services.

Paper applications

All our services are operating within normal turnaround times.

Please allow 4 weeks for your new documents to be sent to you if applying by post. Please do not call us within those 4 weeks as your application will be processing and we will not be able to provide further information.

Medical driving licence applications (paper applications)

If you have applied for your first driving licence, or to renew or replace your current driving licence and you have declared a medical condition , this will take longer. Please do not contact DVLA for an update as we will be in touch as soon as a licensing decision has been made or if we need more information from you or your medical professional.

When considering an application to issue a driving licence, we aim to make a decision as quickly as possible but where we require additional information from a driver’s doctor or the driver themselves, we are wholly reliant on receiving this information before a decision can be made.

Driving while an application is with DVLA

Please remember that by law, you must make sure that you always meet the medical standards for fitness to drive when driving. Find more information about driving with a medical condition .

If your application (including if you have declared a medical condition) has been sent to DVLA you may be able to continue to drive while we are processing your application, subject to meeting certain criteria. This applies to most types of applications so check the criteria to see if you may be able to continue driving by reading the guidance leaflet ‘Can I drive while my application is with DVLA?’ .

Identity documents

If you need to include proof of identity with your application, make sure you only send in what is required and that you check requirements on GOV.UK before you post your application.

There is no need to send us a UK passport if you’ve provided us with a passport number on your application form.

If you need to post original ID documents such as passports or Biometric Residency Permits to us, we recommend that you consider using registered post.

Updated IDP provider information

Updated information for customers to get an IDP

Added 'Front office counter services' section.

reference to vehicle tax reminder letters (V11), removed.

Added section about vehicle tax reminder letters (V11).

Updated Planned maintenance - "There is no upcoming planned maintenance on any of our online services."

Updated Planned Maintenance section with a list of planned outages for Monday 7 August between 8pm and 10pm.

Updated page with 'There is no upcoming planned maintenance on any of our online services'.

Planned maintenance information added.

Update to 'Planned maintenance': "There is no upcoming planned maintenance on any of our online services."

Updated planned maintenance section with service outages taking place on 31 March 2023.

Completion of essential maintenance on Sunday 5 March.

Planned maintenance for Sunday 5 March 2023.

- Paper applications processing times removed. - 'Planned Maintenance' subsection added. - 'Why are these taking longer?' subsection updated.

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