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Cruise America   Reviews

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Reviews 4.2.

7,133 total

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A C25 RV was an excellent choice for our USA roadtrip

We booked our RV through Camper Days in the UK  From first contacting them they were very helpful even when I had to change the pick up date. All the communications were very clear and making the payment via a bank transfer was straightforward. Cruise America contacted us prior to the pick up date with useful information and videos to watch. We arrived at the Los Angeles branch a hour early due to haviing to check out of our hotel, but the staff were very accomodating and we didn’t have to wait for long. The pick up process was very straightforward. We'd ordered the kitchen, bedding and towels packages there were some items missing but we were told to buy them and keep the receipts and we'd be refunded at the end of the trip. We had a couple of issues with the van, the glass in the passenger wing mirror was rattling and we didn't have the correct sewer fittings for the RV sites we were staying at. I contacted the assistance line and they said to buy what we needed and we would be refunded. The RV itself was clean and very comfortable for the two of us. Everything worked as expected and we made use of the generator, heating and air con. In total we travelled just over 1500 miles in it. The returns process was very straightforward I gave them a list of what we'd purchased along with the receipts and the total was added to our refund. We thoroughly enjoyed using the C25 RV for our USA roadtrip.

Date of experience : March 26, 2024

Great service from Heath

Great service from Heath. He was responsive, called me back when he said he would and was very patient with my changes. Highy recommend!

Date of experience : April 27, 2024

The reservation process was easy and…

The reservation process was easy and staff were very professional. First we reserved a one way trip from Denver to Las Vegas. Then we needed to change our reservation to two way trip in Colorado. Then we had to cancel our reservation. Each step was handled well.

Date of experience : April 19, 2024

Great Customer Service from Heath

I called CruiseAmerica to get some information about a tentative trip for this Fall 2024. I was fortunate to speak with Heath Lowrey who gave me all the information I needed plus giving me suggestions so I was able to make our reservation. Health was knowledgeable, helpful, and friendly. His fabulous customer service was greatly appreciated. His is a wonderful asset for CruiseAmerica. Thank you, Health

Jalen was super helpful and friendly…

Jalen was super helpful and friendly Thanks for answering all my questions and making the process easy

Date of experience : April 24, 2024

Great Service at Cruise America Mesa, Arizona

Cruise America Mesa, Arizona, is a delight to visit because of David S. in reservations and Karin R. at the rental desk. I can't say enough about these two people. I've rented from C.A. probably three dozen times now, and they are so friendly and go above and beyond every time. Karin makes sure everything is perfect with our RVs. She tries to accommodate every request and does so with genuine kindness. David is so prompt when returning calls, answers every question, and is so pleasant to talk with. Other employees are okay too, but not like David and Karin. I think those two really lead by example and lift the whole company up with their efforts.

Date of experience : April 11, 2024

Staff is pleasant and polite

Reservations were easy, helps to know what you want in first place. I did my homework.

I had to delay

I had to delay, then cancel my reservations. Customer Service was amazing. I canceled on the 4th & received my refund on the 6th. Thank you for making it so easy & I will definitely rebook in the future!!!

Date of experience : April 04, 2024

No help at all.

We needed to cancel our reservation on June 3rd to June 11th, due to having issues with the sale of our home. I called to ask if we could reschedule in September, but you had no reservations for us. Colin had stated that you had no reservations from August 24th till the end of the year. I can't believe you had nothing for us one way. My opinion is you just didn't want to deal with us. I've see your advertising and your are blowing smoke up every ones, you know what. I wouldn't recommend your company to anyone to rent an rv. Thank you for nothing.

Date of experience : April 15, 2024

Rude and curt agent…

The agent Derek Whitley was curt and rude. He was not helpful at all. He should signs of exasperation every time I asked a question. I even heard him, over the phone, saying in a hushed tone, “Oh my God!” As though he was fed of my queries. He should be taken off the phone and given more training. I have always gone with cruise America for many years but I am having serious thoughts of cancelling and going with Candream due to Derek and who knows more rude agents when I call in next.

4th booking and great customer service

We just booked our 4th rental and I received a discount code after the fact via email. I called and spoke with Robert Sinteral who immediately gave us the discount, emailed us the updated booking receipt while we were on the phone and answered my questions with professionalism. Robert is a great asset to your company and deserves praise! Thanks Robert!

Date of experience : March 22, 2024

My experience was AMAZING!

My experience was AMAZING! Robby was in incredible. I needed to find an RV to watch the eclipse and all the RVs had been sold out for 10 months. I called at exactly the right time when there had been a cancellation and Robby got right on it to grab it for me as well as give me a wonderful discount! He said as so helpful and friendly. I am so so grateful that my family vacation will be even better now!

Date of experience : March 28, 2024

Good customer service

I called to make a reservation they were really helpful would call again

Date of experience : April 17, 2024

This review is based solely on reservations

This review is based solely on reservations, the delivery and experience of the camper has yet to occur: Kiki was a pleasure to deal with, responded clearly, promptly to my queries and changed the city of pickup (had originally reserved pickup from another state/city) without any issues. A+

Excellence Reservation Experience Helped by Robbie Sinteral

I am a BC, Canada resident holding passports from other countries, and I want to reserve an RV in Calgary, AB, Canada. My parents, who also hold non-Canada passports, will come to visit me in BC and go to Calgary to rent an RV for a trip. Since my dad holds a non-Canada driver's license and is of non-Canadian nationality, all the documents required to rent an RV in Canada are very ambiguous. I have called the Cruise Canada reservation centre many times and even called the Vancouver BC office and Calgary AB office to ask about my dad's driver's license question, whether he needs to bring a translation document of his driver's license, and does he is the only person can pay this rent as my dad is the only driver to this RV. I got various conflicting answers after I called reservation specialists and branches, which stressed me as it was my first time renting an RV. I struggled and suffered for 4 days by contacting them and seeking solutions. Robbie Sinteral, one of the reservation specialists in Cruise America/Canada, is the first person and only person so far to write down all of my questions and concerns and take the initiative to help me double-check with his colleagues and get back to me. After only waiting 1 hour, he gets back to me by email with detailed explanations to answer all of my questions. All the information has been confirmed, and all the problems have been solved! He is a very efficient, confident and competent worker with sufficient experience and problem-solving skills. If I need to reserve an RV in the future, I will directly contact Robbie Sinteral (his ext. 7456) as he is a reliable reservation specialist and always provides accurate answers that I can trust. Through this platform, I would like to reiterate my appreciation to Robbie Sinteral; thank you so much! It's my first experience in reserving an RV; I may also share future experiences and thoughts after using the RV after my trip.

Date of experience : April 16, 2024

The adventure trailer promotion code on…

The adventure trailer promotion code on the website does not work, I had to call the agent to make the reservation. They also could not fix the problem and just gave me the same percent off but if I need to make changes etc it’s still very inconvenient.

Date of experience : April 01, 2024

1 star is way too much

1 star is way too much. They rip you off at check-out. I wouldn't recommend Cruse America to any Family/Friend. Thieves, I did a scratch on the side, I stopped by 2 RV repair shops to ask for an opinion and a tentative repair price.. it went between 350 to 500 USD. When I checked out at CA, they deducted the full amount of 2500USD... I couldn't believe it, there was nothing I could do.. they said it would cost over that... of course, they have deals with repair shops and will tell me that it costed the amount they want it to be... if they repair it at all.

Date of experience : April 08, 2024

Reply from Cruise America

Hi Daniel, Thank you for taking the time to share your feedback. We appreciate your input and are grateful for the opportunity to address your concerns. It appears that you haven't contacted our Customer Relations team regarding this issue. Rest assured, one of our agents will reach out to you promptly to discuss this matter further. We apologize for any inconvenience caused and are committed to resolving this issue to your satisfaction.

Heath was great

Heath was great! He was responsive, gave expert help and options to make sure we got the RV and package that best fit our needs. I previously reserved a RV online and now wish I would have gone through Heath. It's rare to prefer a phone reservation over the convenience of online, but the experience was that good. Also, sending contact information and stating that we can reach out with any questions or help, awesome customer service.

Date of experience : January 29, 2024

Hi Brent, We really appreciate your review and recommendations. We are glad to hear Heath from our Reservation Department was very helpful and responsive. We are excited to hear about your trip and as well when calling in for your next trip!

The booking representative was very…

The booking representative was very helpful and efficient when making my booking. The staff at the pick-up / drop-off location at North Miami FL are very courteous and knowledgeable of the rental RVs. Thank you

Date of experience : March 01, 2024

Friendly professional service

Love this company- second time renting our RV from Cruise America. They answer the phone straight away, super friendly, knowledgeable and professional support from their team. Prices are fair and no sneaky hidden fees. Highly recommend

Date of experience : January 26, 2024

Hi Russell, Thank you so much for your review and glad we are super friendly, knowledgeable and professional while booking your trip for you. We are excited to hear about your trip and for the next one too!

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• Excellent 18
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" DIR: West; bigger nice evening sun but louder due to main street DIR:East; Quiter, very bright in the morning if sun rises "

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