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Package trip to Italy

I have read a lot of negative reviews about mail travel and jetline holidays. However from mine and my partners experience we had a fantastic 6 nights package trip to Italy visiting Rome, Florence and Venice. On booking the holiday I was informed that all documents would be emailed to me and they were the next day. This included all information on flights and hotels. I was informed that we would get details of train journeys closer to the holiday date and we did do. Everything went like clock work, the hotels were very clean. The hotel in Rome The Artis hotel was out of the centre however the train station was literally 10 min walk from the hotel. Hotel in Florence was well situated and less than 5 min from train station and the plaza hotel in Venice was in Venice mestra right opposite train station. Venus literally 10 min bus ride. The staff in the hotels we found were very pleasant, yes hotels were advertised as 4 stars however they were more like 3 however as I said they were clean and well situated and we were out early in morning until late. we paid £1002 (£501 per person) in January for our holiday in September-for hotels, flights and train tickets for an excellent experience and great value in our opinion

Date of experience : 04 September 2023

Avoid using Mail Travel/Jetline Holidays

We had trouble from the very start when booking a twin Centre holiday to Krakow and Warsaw. I thought I was booking through Mail Travel. Mail Travel have been advertising for years and their caption stated they are a reliable and reputable company! The first I knew we were booked with Jetline Holidays was when I received the confirmation email after booking the holiday. Two weeks later the flight Jetline booked for us with Easy Jet it was cancelled. Jetline offered an alternative flight to Krakow via Paris. We were to arrive at midnight! I refused this alternative and we lost a day of the holiday as the only other flight was the next morning with Ryanair. We had to chase Jetline for vouchers included for train journey and tour, days before we left. When we arrived in Krakow we discovered the hotel booked was 12 km out of the city. Jetline changed the hotel in Krakow and I had been assured that the hotel was the same standard and central. The hotel in Warsaw was further out. It was 15 km out of town. Ten minutes from the Chopin airport. Unfortunately we were booked on a flight home from the other airport over an hour away from The Warsaw Plaza. There is absolutely nothing near the hotel. it is an industrial area with no shops or restaurants within walking distance. During the holiday I received an email from Ryanair warning me re the booking of my flight. They were apologising to me for requesting to validate the booking. They sent a link to me to check the cost of my flight as I was booked as a third party. I thought I’d booked a package holiday through Mail Travel but it seems Jetline booked flights and hotels separately? It was very confusing. I never received an itemised cost of the hotel and flights. This holiday was not cheap. It is advertised at a reasonable cost but by the time Jetline add on extras it becomes more expensive. It was my first time in Poland and I can only say Jetline Holiday spoiled the experience. I need to take the blame for putting trust in what I thought was a reliable travel firm. I should have checked out more re hotels and distance etc but once booking was made it was too late. They refused to refund deposit. I had never heard of Jetline Holidays and certainly would not have used them. On checking reviews I believe no one would use them. PLEASE BE AWARE OF JETLINE HOlIDAYS.

Date of experience : 26 September 2023

Jetline- Joke

Booked a two centre, Rome and Venice Holiday with Mail Travel which was through Jetline Holidays . Just got back enjoyed the holiday, but fraught with issues all around Jetline. Misinformation, errors and no communication despite constant chasing. Summed up by a transfer from our hotel to the airport on Sunday.”Your driver will collect you from your hotel and take you to the airport” On Saturday the driver messaged to say can you make your own way to this plazza on the mainland at your expense which was half an hour in the wrong direction. Never ever use Jetline Travel again! As for Mail Travel- waste of space!

Date of experience : 01 June 2022

PROMISES AND LIES

Booked holiday for travel on 14 September 2020 and holiday was cancelled by the holiday company Jetline Holidays. I am still fighting for the cost of the holiday, which I paid in full, to be refunded. I have phoned and received nothing but promises and lies. I have written but no replies.I would strongly advise everyone to avoid both these companies at all cost.

Date of experience : 01 November 2022

mail travel cannot honour a voucher even with 5 months to go till expiryay voucher which…

We purchased a hotel stay voucher which expires on 5th august 2023 and tried to book today only to be told there is no availability until 4 days after the voucher expires! We have checked on the hotel website and there is plenty of availability even on the actual date we wanted .W are 5 months away from August so this must be fraud.Mail state they are ABTA bonded but when I spoke with ABTA today they said not.Avoid at all costs

Date of experience : 15 March 2023

Will never trust another holiday via…

Will never trust another holiday via Mail Travel after awful experience with Jetline Cruise, who were endorsed by Mail Travel. Still waiting for the balance of our refund after 10 months patiently waiting. Even ABTA wants no more to do with Jetline- be very careful who you trust your money to in the future!

Date of experience : 08 February 2021

Mail Travel advertising companies not refunding cancelled holidays

Be very aware when booking with Mail Travel as they seemingly add a layer of respectability to the travel companies who are really providing the service. Look at the small print. If it's a holiday by Jetline Cruise or Jetline Holidays, avoid at all costs. Jetline Cruises are refusing to pay us a full deposit refund for a cancelled package holiday and so we continue to battle for our £1400. Mail Travel should be ashamed of themselves for continuing to sponsor such companies with glossy full page ads.

Date of experience : 22 August 2020

Be aware when using Mail Travel

Booked a package holiday which included an Alaska cruise through what I thought was a travel company. Except Mail Travel doesn’t really exist, they just endorse other companies holidays. Although their glossy advert supplements and “book with confidence” leads you to think otherwise. My holiday was actually with Jetline Cruise, who are the worst travel agents you could imagine. In fact The Mail on Sunday actually investigated Jetline through their consumer expert who reported not to trust them! Mail travel obviously doesn’t even check out who it’s partnered with! Thankfully only lost my deposit but Mail Travel really needs to take a look at it’s self.

Date of experience : 17 March 2021

The Mail subcontracts with travel…

The Mail subcontracts with travel companies like Jetline And go for the cheapest lead price. When you book you find oops flight costs have increased and transfers are hundreds extra. Impossible to find email or phone no other than for delegated travel company. We had to fork out 1400 USD to get home from New York because neither Mail aka Jetline nor Icelandair could confirm flight status.Not a proper travel company, just a booking agent. AVOID

Date of experience : 04 August 2020

We booked a holiday to Egypt for June…

We booked a holiday to Egypt for June through Mail travel and the flight was cancelled the evening before travel. Despite us finding an alternative which would have got us to the destination a few hours after the original time, the whole holiday was cancelled. The alternatives we were offered was postponing the holiday until September or different hotel and cruise. We had originally paid extra to go all inclusive on the cruise, but the new package didn't include that either . Almost 4 weeks later we are still awaiting a refund.

Date of experience : 09 July 2022

Check who you are booking with, they do not tell you

Disappointing holiday they used Jetline who then used a different company called Jumbo, but did not tell us. Very poor experience which did not live up to its 4 star billing. Probably my fault for trusting the name and not double checking absolutely everything. Would not repeat.

Date of experience : 10 January 2019

Voucher no longer valid

I bought a voucher that was promoted on my Mail online after entering numbers for points, for an afternoon tea and river cruise in York at the end of March. It was valid for a year and we were planning to visit York sometime during the summertime. We booked our trip for the end of July and so I went to the Mail Travel site to make the booking only to find, just three months on, that the boat is no longer running. I was offered the opportunity to exchange the voucher but there is nothing similar available. I have asked for a refund but after two days I have still not had a reply. I will be wary about spending nearly £50 on a voucher on this site again.

Date of experience : 08 July 2022

Booked Spanish F1 after seeing ad with…

Booked Spanish F1 after seeing ad with Mail Travel , they use Jetline , neither give a hoot about their customers, still waiting for refund 3 months later

Date of experience : 15 August 2020

Rhodes Palace lovely hotel excellent…

Rhodes Palace lovely hotel excellent staff but all inclusive is misleading as there aresurcharges for speciality restaurants and all inclusive drinks are only local spirits and extra charges in the main bars. It should be worded like Saga designated lounge only so the holidaymaker has less to complain about. I enjoyed my holiday enormously but the moaners amongst us were too vocal at times.

Date of experience : 09 October 2019

Jetline do not offer a reliable…

Jetline do not offer a reliable service. No none returns your calls. Be very wary using this firm.

Date of experience : 15 June 2023

Don't trust these scam artists

Don't trust these scam artists! They won't refund an experience which can't go ahead because of Covid-19. If they've done it to you, make a chargeback to your payment card, it costs them to challenge the chargeback, and you will most likely win anyway.

Date of experience : 26 June 2020

Very disappointed with The Mail for…

Very disappointed with The Mail for sponsoring Jetline Travel, they are an awful Travel Company, they say they are members of ABTA when they are not. Still waiting for a refund from last May, accepted a postponement to go next May, I'm supposed to pay a final payment in January, am I throwing good money after bad?

Date of experience : 23 December 2020

Your advertisement in The Mail on…

Your advertisement in The Mail on Sunday magazine 4th June. THERE IS NO APOSTROPHE IN 'ITS'!! 'It's' is short for 'it is' & should not be used in the possessive form. Please speak with your proof reader.

Date of experience : 04 June 2023

Mail Travel is a great platform to find…

Mail Travel is a great platform to find and explore holidays from a number of holiday types. It's easy to find the latest holidays and deals I read in paper, while also discovering more options available to me.

Date of experience : 11 March 2020

Booked 5 day break tp Poland through…

Booked 5 day break tp Poland through Mail Travel it was actually with Jetline Travel.It was for July 2020. Flights were cancelled so unable to get there.They have since given us 5 dates for refund back to our bank.Do not use Mail Travel.

Date of experience : 23 November 2021

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From the traveller who posted 358 reviews to the destinations that have seen surges in popularity from Sharm El Sheikh to Sedona in Arizona: Tripadvisor reveals its ‘Year in Review’

• Top-poster @alessandrofL127YD received 26,259 upvotes from fellow travellers 
• The ranks of users on Tripadvisor were swelled by a whopping 44million 
• In 2021 a total of 309,270 new accommodations joined the platform

By Ted Thornhill, Mailonline Travel Editor

Published: 11:48 EDT, 14 December 2021 | Updated: 12:28 EDT, 14 December 2021

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Tripadvisor user @alessandrofL127YD has posted 358 reviews in 2021 so far, averaging a whisker over one a day.

That's one of the many fascinating facts that the platform has revealed in its 2021 Year in Review, alongside many others, from the destinations that have seen surges in bookings and searches to the experiences travellers have been 'obsessed' with.

The hard graft of user @alessandrofL127YD at the typeface didn't go unnoticed, with Tripadvisor revealing that their reviews received a whopping 26,259 upvotes from fellow travellers.

Punta Cana (pictured), Dominican Republic, saw a 96 per cent increase in searches compared to 2020

And the ranks of users on the site were swelled enormously, with 44million new travellers joining the Tripadvisor community in 2021 and 2.5million travellers posting a review for the first time this year.

Other new additions to the Tripadvisor mainframe included 309,270 new accommodations, 109,110 new experiences and 175,286 new restaurants.

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And in all, more than seven million new 'Trips' (travel itineraries) were created. If you took a trip a day, it would take you more than 13,830 years to do them all.

Tripadvisor says: 'The planning was endless, both the little escapes and the big occasions. Just ask the travellers who named their trips "Mom needs a getaway so no Momster comes out" and "Where is Alexis going to propose?”' 

Tripadvisor reveals that travellers were definitely longing for sunshine this year.

Honolulu , Hawaii, saw 3.2 times more 'Experiences' booked than pre-pandemic; Cancun, Mexico, saw a 17 per cent increase in searches compared to 2020; Punta Cana , Dominican Republic, saw a 96 per cent increase in searches compared to 2020, and searches for  Sharm El Sheikh , Egypt, more than doubled (106 per cent) compared to 2020.

Searches for Sharm El Sheikh (pictured), Egypt, more than doubled (106 per cent) compared to 2020 

In addition to sunny destinations, travellers were desperate for outdoor experiences, Tripadvisor says.

Denver , Colorado, received 65 per cent more bookings in 2021 compared with 2019. The top experience there? ' Hiking Adventure in Rocky Mountain National Park from Denver '.

Bookings for Sedona , Arizona, grew by 116 per cent compared to 2019, with ' The Original Sedona UFO and Stargazing Night Tour ' the most popular experience.

There was a huge 313 per cent increase in bookings for Ontario , Canada, compared to 2019, with Tripadvisor revealing that the Niagara Falls Grand Helicopter Adventure has been the most-requested experience.

Moab in Utah has been popular, too, seeing a 53 per cent increase in bookings compared to 2019. The top experience there? ' The Moab Xtreme 3-Hour Experience '.

There was a huge 313 per cent increase in bookings for Ontario (pictured), Canada

Bookings for Sedona (pictured), Arizona, grew by 116 per cent compared to 2019, with ' The Original Sedona UFO and Stargazing Night Tour ' the most popular experience

Finally, La Fortuna de San Carlos , Costa Rica, received 152 per cent more bookings in 2021 than 2019, with the ' Sloth Tour in La Fortuna ' the top experience.

Looking ahead, Tripadvisor says that there are over 66,000 Trips with '2022' in the title already saved.

And looking back once more, Tripadvisor notes how travellers took the time to 'appreciate each other and the interactions they did manage to have, whether virtually or in person' – 'thank you' was mentioned over 41million times in reviews and forums this year. 

• Hiking_Adventure_in_Rocky_Mountain_National_Park_from_Denver-Denver_Colorado.html
• UFO_and_Stargazing_Night_Tour-Sedona_Arizona
• Niagara_Falls_Grand_Helicopter_Adventure-Niagara_on_the_Lake_Ontario
• Moab_Xtreme_3_Hour_Experience-Moab_Utah
• Sloth_Tour_in_La_Fortuna-La_Fortuna_de_San_Carlos_Arenal_Volcano_National_Park_Pro
• www.tripadvisor....

Share or comment on this article: Tripadvisor reveals its 'year in review' for 2021

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