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How to Work Smarter with Goway

• Tips and Tricks
• March 14, 2023

At Goway, we understand that your time is extremely important. Time is money after all. That’s why our mission is to make our travel advisors’ lives easier. We do this by continually looking at our business model and working together as a sales team to improve efficiencies. 

When we can save you time, it means you’ve saved money, so it makes the whole process easier, from beginning to end. Speaking of the beginning, let’s start there about how to work smarter with Goway.

Register with Goway

Have you worked with Goway before? If you haven’t, simply register at Goway Agent (“Registration” is on the far right of the nav bar) . Once you submit your info, within one business day you’ll be ready to start selling Goway’s travel products. Please keep in mind that there is no login information with Goway, as we do not have an online booking tool for agents. Now you’re ready to start the quote process.

Qualify Your Client

It’s important to qualify your client before starting the booking process. At Goway, we pride ourselves on crafting tailor-made itineraries for your clients. No two itineraries are ever the same, just as no two travelers are the same. We like to think of ourselves as designers. If you want to buy a suit off the rack, you can simply show up at your local department store or order online. But if you want a tailor-made suit that is just for you, you’ll have to get all the necessary measurements and share the proper information so your suit is made just right for you. This is how our qualification process works. The more personalized details we have about your client, the easier it is for us to create their dream itinerary.

Sample Qualifying Questions for Your Client

These are some of the sample qualifying questions that will help us craft the ideal vacation for your client:

• Desired departure and return dates/length of trip?
• Budget for travel?
• What destination(s) would your clients like to visit?
• Should we include airfare? If so, what level of service: Economy, Premium Economy, Business, First Class?
• Preferred departure city? (If international airfare is required.)
• Have your clients traveled to this destination before?
• List the cities in order of visit that your clients would like to include in their itinerary. (Please include the number of nights for each, if known.)
• Level of accommodation? (3-Star/Moderate, 4-Star/First Class, 5-Star/Deluxe)
• Are there any other travel services required? (e.g. airport transfers, day tours/excursions, intra-country/intra-destination flights, tickets/passes, etc.)
• Are there any other important details/requests regarding this trip?
• Have the clients expressed any specific interest for this trip? (e.g. history, food, shopping)

Quick Trip Calculator

Right near the top of the landing page of our website, you’ll find a quick trip calculator that has drop-down menus for “Destination,” “”Country,” and “Trip Type.” Once you plug in an answer to each category and hit “Find My Trip!” you’ll see all the sample itinerary options that fit the bill, which come with length of itinerary and, most important, sample price.

In our opinion, this is one of the best resources in the travel marketplace. It allows you to quickly quote your client on multiple different travel ideas. In fact, we have over 3,300 suggested itineraries on our website with prices that are updated every 24 hours! Think of this as an electronic brochure where you can search travel ideas and give your clients an expectation on pricing, duration, and key suggested inclusions in destination.

In only a few minutes, you can provide them with a quick quote on trips to Australia, the UK, and Thailand. Now remember, just like a brochure, we will always customize these itineraries and prices are “starting from,” but it’s a great way to jump start your clients’ vacation planning. 

Request a Quote

Now you’re ready to request a quote. Find our “Get a Quote” button on the main page of our website and fill in all the necessary information . You can use the free format comment box to include as much information about your clients as possible.

Voila! Now leave the rest to us. Although customizing the perfect vacation can take a little bit more time than booking through an online aggregator (just like designing the perfect tailor-made suit takes more time than hitting up your local department store), I guarantee that your clients will notice and appreciate the difference. Your clients will have a travel experience that is loads better than the cookie cutter stuff they’ll find online. Furthermore, they’ll discover the joy and reward of traveling the world their way.

Renee Stanton-Defaria

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Goway Travel, operating since 1970, has been providing unforgettable travel experiences for travellers from all walks of life. We are North America's leading travel provider to Australia & the South Pacific, Asia, Africa & the Middle East, Latin America & Antarctica, the world’s most Idyllic Islands and UK-Europe. Privately owned by the Hodge family (all four of whom work in the business), we have a global presence with our head office in Toronto and branches in Vancouver, Los Angeles, Sydney and Manila which employ over 300 specialist staff. We offer a wide choice of travel ideas, ranging from fully independent travelling, to escorted tours and adventure touring for the more adventurous trekker. Our vast product range is reflected in the strength of our stand-alone brands: GroupsOnly, Special Events by Goway, AfricaExperts, ASIA by Goway, IslandsEscapes, Central and South America by Goway, GowayAir, AdventuresIncorporated, HOLIDAYS OF A LIFETIME and UK-Europe Specialists.

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At Goway, we love the freedom of curiosity-driven travel. Whether we’re going it alone, or with a loved one or group, something awakens when we arrive at a destination we’ve never seen. We all want that moment to be filled with anticipation and the potential of a new adventure. We also want to know we’ve got all the tools we need to get the most out of our destination. That’s where your Goway Destination Specialist comes in.

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A Goway Destination Specialist has either lived or travelled extensively in the region they sell, in addition to being a reliable expert in travel. They can prepare a custom itinerary, full of personal touches tailored to your interests. It’s almost like having a local friend from your destination who also understands the ins and outs of how to make the most of your trip.

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We want each and every Goway traveller to book with us again and again, knowing they’ll receive the same great personalized service and an unforgettable trip. Privately owned and operated, we planned our first trip in 1970—a lifetime ago in travel! Since then, we’ve carefully partnered with professionals the world over to ensure each Goway trip benefits from that wealth of knowledge and experience, while always embracing new and exciting ideas, technologies, and destinations in this ever-changing industry.

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Offering customized itineraries to over 100 destinations, with a wide range of travel styles from self-drive adventures to epic train journeys, your choices with Goway are endless. We also offer exclusive trip styles including our signature Holidays of a Lifetime, plus our dedicated GroupsOnly team, who specializes in customized travel for groups of 10 or more. 

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While things are always changing in travel, each Goway booking, once paid, is protected by USTOA in the United States, and the Travel Industry Compensation Fund in Canada, shielding our travellers from price increases, revised rates, and other unexpected charges. We also offer 24/7 service, even while our travellers are at their destination, ensuring help is never far away.

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