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Cebu Pacific Air Flight Cancellation, Rebooking and Travel Fund Options: A Step-By-Step Guide

By vivomigsgee in Features Travel March 13, 2020

Positive, the first quarter of 2020 presented us with new and unforeseen challenges. With the looming risk of acquiring or spreading Covid-19, a new coronavirus affecting millions across the globe and declared by World Health Organization as pandemic, to be vigilant is key in winning this blind war. Covid-19 is totally taking a toll on everyone, from businesses to studies, from telecommuting set-up to political stand, from health to personal dilemma with upcoming trips. Nobody knows how bad it could get but one thing is for sure ~ Covid-19 is messing up with every Juan ‘s travel plans.

The aviation industry, which is one of the most affected group, is striving to remain hopeful, positive and resilient at the forefront of innovation including new health and safety mechanisms, as people are gradually adapting to the new normal. As the leading low-cost carrier in the Philippine’s air transportation industry, Cebu Pacific understands that passengers may be feeling uneasy about traveling because of Covid-19 so they provided some helpful measures taken so we can all travel with peace of mind. 

As per Cebu Pacific Travel Advisory, various flights for a certain period and routes are cancelled due to​ government regulations on COVID-19. You may check status of flights here . With this, Cebu Pacific is providing passengers traveling from March onwards to ALL domestic and international routes with the following options for more flexibility:

HOW TO PROCESS A TRAVEL FUND

As a #BaryaHero, I chose the Travel Fund option to secure a digital budget as immediate payment for more flights in the future. I can totally say that converting cancelled flight bookings to Travel Fund is a breeze especially with the help of online connectivity. With this, sharing with you a step-by-step guide on how to electronically process rebooking or cancellation of your Cebu Pacific flight and store it in a travel fund at the comfort and safety of your own home.

STEP 1: Visit Cebu Pacific Air’s official website, sign-in and go to “Manage Booking”

This is self-explanatory. You may do this via laptop or smartphone, for both website and mobile application. If you don’t have a GetGo account, go to Manage Booking portal and retrieve your booking using your booking reference number and passenger’s surname.

STEP 2: Select your flight booking (s)

When you’re already in the “Manage Booking” portal, select the applicable flight booking or bookings that you wish to cancel by clicking the “Manage” option. Please note of the flight cancellation coverage: March 10 to May 31, 2020 ( extended for voluntary change of flights until March 31, 2021 ).

STEP 3: Select Purchase Add-Ons, Change or Cancel Flight Tab

Tick the appropriate “Cancel Flight” box. Read the reminders. Please note that this is a special option provided by Cebu Pacific due to Covid-19 so even if your flight is booked during a promo or special fares, flight cancellation is still applicable. Then click “Continue”.

Should you wish to rebook the flight, tick “Change Flight” box. Follow the instructions.

STEP 4: Cancel Flight

Tick the corresponding flight you wish to cancel. Please note that changes will be applied to all passengers in your current booking. Click “Continue”.

STEP 5: Agree to Travel Fund Terms and Conditions

Note that you are now in the “Cancel Summary” tab. Review the Total Booking Amount , including any deductions, and Total Travel Fund to ensure that the full cost of the ticket is equal to the amount to be transferred in the travel fund. It’s highly important to read the terms and conditions of the Travel Fund for your reference.

• Travel Fund is offered to the guest upon flight cancellation.
• The amount will be net of applicable penalties.
• This is valid for 2 years from the date of Travel Fund creation.
• Using the web, a single Travel Fund may be created for one booking. Guests are advised to contact our Call Center at (632) 70-20-888 if the booking consists of multiple guests and they wish to split the amount and create one Travel Fund per guest.
• Two (2) separate bookings cannot be combined to create a single Travel Fund.
• Travel Fund is associated with the guest’s booking reference and not with the name of the guest.
• Cebu Pacific Call Center (632) 70-20-888 or (6332) 230-8888
• Organic ticket offices
• Organic airport service desks
• International general sales agents and wholesalers
• Ancillary products
• Fees/ penalties/ taxes
• Anyone in the record (for single funds)
• Individual holding the fund (for split funds)
• If a guest has multiple Travel Funds, he may combine these funds and apply to a single transaction.
• If amount in fund is greater than the amount to be paid, the balance may still be used to pay off guest’s another transaction provided that the Travel Fund is still valid.
• If amount in fund is less than the amount to be paid, guest may make additional payment using another form of payment.

If you agree with the above-listed Travel Fund provisions, please click “Continue”.

STEP 6: Travel Fund Confirmation

If you’ve reached this far, then congratulations! Your booking has been successfully stored in a travel fund. You may check your email notification from Cebu Pacific, acknowledging receipt of your request to cancel your booking. Likewise, you may find in the attachment the Itinerary Receipt of the booking you have cancelled.

Should you wish to convert another flight bookings into a travel fund, just repeat steps 1 to 6 above.

HOW TO USE THE TRAVEL FUND

Before you use your travel fund, read first the instructions of its usage, timing and applicability. You’ll receive a confirmation from Cebu Pacific email indicating such relevant information.

Now that you already have a travel fund and you want to know how to use it as payment for a new flight booking from Cebu Pacific Air , then follow these simple procedures for your reference. Here’s how:

STEP 1: Search and Select Flights via Cebu Pacific Air’s home page

Visit Cebu Pacific official website and log-in to your GetGo Account. As per usual process, start your booking by searching for a flight (domestic or international) and selecting your preferred travel date and departure time. You can view the booking summary on the right side, with details on the chosen flight, basic fare, taxes and fees and total booking so far. You may then proceed with filling up the passengers information and continue on the add-ons section.

Speaking of basic fare, the sample booking is actually bearing a PISO FARE for international flights (e.g., Cebu to Tokyo round trip) because Cebu Pacific is having periodic seat sale promos featuring Piso Fare seats and more deals. If you want to score cheap flights for as low as PISO (1) base fare, then uncover some effective secrets here: PISO FARE TRAVEL HACKS

STEP 2: Add CEB Flexi (FOR FREE)

Get worry-free when you travel as Cebu Pacific is offering  FREE CEB FLEXI  for new flights booked from March 11, 2020 until March 31, 2020. This waives the rebooking fee and allows for up to two (2) FREE rebookings. Simply select CEB Flexi add-on during booking.

In addition, if you want to travel smart and secure your trip for a minimal fee, Cebu Pacific is offering a travel insurance a.k.a. “ cebtravel sure “. Get covered when you buy cebtravel sure for your trip.

STEP 3: Review Booking Summary

This is a standard procedure before proceeding with the payment. Review every detail in your booking for any error or additional information. If satisfied with the accuracy of the flight information, please tick the “I HAVE REVIEWED MY BOOKING SUMMARY” box to proceed with payment.

STEP 4: Use Travel Fund As Payment For Your Flight

You are now in the payment stage. By default, you will see the credit card/debit card initially. To use the travel fund, select the Travel Fund tab (5th and last tab to the right). Provided you’re logged-on to your GetGo account, you’ll see your travel fund balance and how much will be used in the booking. If you’re a non GetGo member, your Travel Fund will be stored under your booking in Cebu Pacific’s system . You can redeem through agent-assisted channels/hotline (+632-87020-888). Ticket offices will reopen once the ECQ/MECQ/GCQ is lifted.

Please note on the guidelines for travel fund use as follows:

• It is non-transferable. Travel Fund is associated with the guest’s booking reference and not with the name of the guest. Meaning, you cannot use the travel fund to book flight for another passenger(s), unless you are one of the traveling passenger(s).
• If amount in fund is less than the amount to be paid, guest may make additional payment using another form of payment. You will be redirected to the credit card/debit card page for you to proceed payment of the balance.

STEP 5: Flight Confirmation

Congratulations, you’re all set to enjoy your trip soon! You may check your email for the Cebu Pacific Itinerary Receipt for reference.

For other queries like refund for flights affected by new travel restrictions, please contact Cebu Pacific’s Customer Care team through a direct message on their official Facebook or Twitter  pages or Call Center at (+632) 70-20-888 or (+6332) 230-8888.

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Tags: Cebu Pacific , Covid-19 , Flight Cancellation and Rebooking , How to Process a Travel Fund , How to Use the Travel Fund , Refund , Step-by-step Guide , Travel Fund

78 Replies to “Cebu Pacific Air Flight Cancellation, Rebooking and Travel Fund Options: A Step-By-Step Guide”

Hello, what happen if I redeemed my Travel fund, with 2 guests but I will not be able to go with them during the travel. Can they still use their itinerary without me (as the travel fund owner)?

Hello Miss Marie, the 2 guests can still use the trip ticket without you. Just make sure to include your name upon booking (even if you decide not to travel with them) as per Cebu Pacific Travel Fund Redemption Policy.

Hello. How can I refund my travel fund? Could you help me?

Hi Marvin. You can request to refund your Travel Fund, if ALL conditions below are met:

a.) Flight was cancelled by Cebu Pacific starting March 15, 2020 to July 31, 2020; b.) You converted your booking to Travel Fund AFTER your flight was cancelled; and c.) Your Travel Fund remains unused after one (1) year validity

For assistance, you may request via the feedback section of Cebu Pacific website at https://www.cebupacificair.com/about/talk-to-us/guest-feedback-form and choose “request” in the feedback type and enter the details as specific as possible. They will reply in just few days with a resolution and/or update. Hope this helps.

How can I refund my travel fund ? Could you help me?

Hi Aida. You can request to refund your Travel Fund, if ALL conditions below are met:

Hi sir, pwede ba mag cancel ng flight.. hindi kasi available on that date yung mga ksama sa booking?

Pwede nman po. Andito yung details https://www.vivomigsgee.com/2021/06/19/cebu-pacific-air-new-voluntary-flight-change-policy-effective-july-1-2021/

hello sir, our booking status is confirmed but we received a text saying that our flight has been cancelled. We then rechecked our status via cebu pacific.com but still, our status is confirmed. What shall we do with the text we received.

what will happen if I redeem my Travel fund, with 2 guests from different locations but I will not be able to go with them during the travel. Can they still use their itinerary without me (as the travel fund owner)? I did successfully booked one ticket already, is it okay?

It’s okay if you will not be with them during the actual trip as long as you are part of the passengers in the booking details, being the travel fund owner

Hi. I just want to ask if pwede ko pa bang mahiwalay yung isang guest sa booked flight? Nag email kasi ang cebu pac ng cancelled flight and suggesting new sched, my concern is yung isa sa guest ay hindi makakatuloy. Is it possible na i-rebook lang yung isang guest and yung dalawa ay mag continue to fly? Another question,I booked the flight ng hindi nag log in sa account ko, can I still convert yung ticket to travel fund? even walang account na gamit sa pag book?

Cebu Pacific enhances its Travel Fund to allow passengers to use their fund to book tickets for anyone, making it possible to give the gift of travel to your family and friends. Here are the steps: 1. Passenger signs up for a MyCebuPacific account on the website or mobile app. 2. Once logged in, go to the “Bookings” tab and type in the previous trip’s reference number and last name under Add Booking section. Once the name or email address of the previous trip matches the account details, the Travel Fund amount will be stored immediately. 3. Book flights and purchase add-ons as usual, and choose Travel Fund to pay.

Hi Sir, I just wanna ask if I can still change my booked ticket from Go Easy to Go Flexi?. My ticket was already paid

If I booked for another passenger using Go Flexi, tapos cancelled ang flight and converted to travel fund. Ang travel fund magamit ko pag book ng flight para sa same guest kahit di ako magsama mag travel?

Yes po. That’s the new policy of Cebu Paific regarding usage of Travel Fund.

Hello, need help in confirming our flight schedule. Orig sched’s at 9am on 11/25/2022. I was just trying to check the amount if we reschedule our flight at 2pm on the website but have decided to just stick with our orig sched. I’m now receiving this email ” Sorry, your payment for flight changes and/or add-ons for booking reference number ___ is unsuccessful”, though we do not want to proceed with rescheduling it. How can I change this back to its orig flight sched? Please help.

Booking for someone (a senior) using her travel fund (with credit card) but whenever i do, nag-error asking me to use another mode of payment. when i choose Paypal, nadidisregard ung amount from travel fund and naging full amount ung payable. What to do? Can i use travel fund when booking over the phone or over the counter?

Online lang ang pag-gamit ng travel fund. For inquiries, magsend kayo feedaback sa official webpage nila.

Hi. I want to know if I can refund a ticket that was booked but I won’t be using it anymore because of change of plans? Thanks

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Cebu Pacific opens up Travel Fund use for family and friends

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Sign up for a MyCebuPacific Account and book flights for any Juan

T eam Out of Town Blog Hub ( Outoftownblog.com ) – The Philippines’ leading airline Cebu Pacific (PSE: CEB) enhances its Travel Fund to allow passengers to use their fund to book tickets for anyone, making it possible to give the gift of travel to your family and friends.

Here are four easy steps:

• Passenger signs up for a MyCebuPacific account on the website or mobile app.
• Once logged in, go to the “Bookings” tab once logged in and type in the previous trip’s reference number and last name under the Add Booking section. Once the name or email address of the previous trip matches the account details, the Travel Fund amount will be stored immediately.
• Book flights, purchase add-ons  and choose Travel Fund to pay.

“We know this will benefit all those who have credits stored in their Travel Fund because of the added flexibility. We have been listening to customer feedback and hope that this will encourage our passengers to use their Travel Funds to book flights not just for themselves, but even for their loved ones,” said Candice Iyog, Vice President for Marketing and Customer Experience.

The airline has continuously accelerated its digitalization journey to ensure it keeps improving its services for passengers with safety and convenience in mind.

Fly easy, going online is key. Create your account now and book those much-awaited summer trips now! Visit www.cebupacificair.com for more information.

CEB continues to offer its guaranteed low fares to make travel affordable across its widest domestic network in the Philippines. It continues to implement a multi-layered approach to safety, while it operates with a 100% fully vaccinated crew, 90% of whom have been boosted – all to ensure it’s every Juan flies safely and conveniently on Cebu Pacific.

Follow   Out of Town Travel Blog  on   Facebook ,   Twitter ,   Instagram , and   Pinterest  if you want more travel and tech-related updates.

Read: Cebu Pacific Urges Guests To Use Travel Fund Before Expiry

Written by Melo Villareal

Melo Villareal is the Online Publisher of Outoftownblog.com. He is an Accountant by profession who left the corporate world at the age of 23 to explore his beautiful country and the rest of the world. Today, Melo works as a part-time Social Media Manager for local and international clients. His full-time work focuses on discovering interesting culture, explore different cuisines and take memorable photos from local and international destinations he's visiting.

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Cebu Pacific Travel Fund Owners Can Now Book Flights for Family and Friends

The Philippines’ biggest airline Cebu Pacific expanded its Travel Fund, allowing passengers to use their funds to purchase tickets for anyone. It’s now possible to give the gift of travel to your family and friends by using your fund. This policy became effective on April 6, 2022.

Click here for the Top 25 Things to Know about Cebu Pacific Travel Fund .

Cebu Pacific Travel Fund is a virtual wallet used to store the value of one’s existing booking. Each booking converted to Travel Fund is valid for six (6) months from the date of conversion. It can be used as a form of payment for a new booking or add-ons in the future.

Passengers who have a Travel Fund may book flights up to one year after the expiry date by reserving a flight schedule.

Among the many fees included in a booking, converting to Travel Fund includes fares, taxes, all unused add-ons, admin fees, and handling fees, but excludes flight fees (i.e., hold fee, cancel fee, etc).

Just follow these four simple steps:

• The passenger creates a MyCebuPacific account on the website or mobile app.
• After you’ve logged in, go to the “Bookings” page and enter the previous trip’s reference number and last name into the Add Booking area. The Travel Fund amount will be stored if the name or email address of the prior trip matches your account information.
• Book tickets and add-ons, as usual, selecting Travel Fund to pay.

“We understand that this will benefit all those who have money saved in their Travel Fund because of the extra flexibility. We’ve been listening to our customers and hope this will encourage them to use their Travel Funds for more than just themselves, allowing their loved ones to travel as well,” said Candice Iyog, Vice President of Marketing and Customer Experience.

Cebu Pacific has always pushed forward with its digitalization efforts to ensure that it keeps improving the services for passengers in mind.

It also continues to provide adaptable services, such as the CEB Flexi, a flight add-on that allows passengers to cancel their flights for free up to two (2) hours before departure and store the value of their reservation in a Travel Fund. This may be had for as little as PHP 499 when booked initially.

Cebu Pacific Quick Links

• Cebu Pacific Travel Requirements for All Destinations
• Cebu Pacific Domestic Flight Requirements
• Cebu Pacific Promos for 2022
• Cebu Pacific Flight Schedule
• Cebu Pacific Seat Selector
• Cebu Pacific Cancelled Flights
• Cebu Pacific Rebooking
• Cebu Pacific Travel Fund
• Cebu Pacific Super Pass (CEB Super Pass)
• Cebu Pacific Baggage Policy and Fees
• Cebu Pacific Terminal Assignment
• Cebu Pacific Travel Advisory
• Cebu Pacific Flight Status
• Cebu Pacific Hotline and Contact Numbers

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How to Add a Travel Fund to Your Cebu Pacific Account?

If you need to cancel or change your Cebu Pacific flight booking, adding a travel fund allows you to redeem the value of your booking for future flights. The travel fund acts as a credit in your Cebu Pacific account that you can use anytime without expiration. This handy option ensures you don’t lose the money you paid if your travel plans change.

What is a Cebu Pacific Travel Fund?

A Cebu Pacific travel fund is essentially a credit balance you can build up in your Cebu Pacific account to use for future flight bookings. It works similarly to a gift card – the funds are tied to your account and can be used to pay for flights.

When you cancel or change a flight, you have the option to get a travel fund instead of a cash refund. The amount you paid for the original flight gets deposited into your travel fund balance. You can then redeem this balance to pay for a new flight booking.

The key benefits of a travel fund include:

• No expiration date  – Unlike a traditional flight credit, your Cebu Pacific travel fund doesn’t expire. You can use it anytime in the future.
• Flexibility  – Travel plans change. A travel fund protects you from losing the money you already paid if you need to alter your flights.
• Easy to use  – When booking a new flight, you simply select travel fund as the payment option during checkout to redeem your balance.
• Transferable  – Travel funds can be transferred to another traveler in your family or friend group if you want.

Overall, a travel fund gives you flexibility and peace of mind. You don’t have to worry about losing the funds you already paid if your travel dates or plans need to change.

When Can You Get a Travel Fund?

There are two scenarios when you can opt for a travel fund with Cebu Pacific:

• Canceling a flight  – If you need to cancel your flight altogether, you can choose a travel fund refund instead of a cash refund when processing the cancellation.
• Changing or rebooking a flight  – If you need to alter your flight details, you can also choose a travel fund as your refund/credit option when you rebook or change the flight.

As long as you cancel or change your flight booking before departure, and at least 2 hours before the scheduled time, you are eligible to get a travel fund.

Note that there are no fees or penalties to get a travel fund refund. You get the entire original value you paid for the flight credited back into your account as a travel fund.

Step-by-Step Guide to Add a Travel Fund

Adding a travel fund to your Cebu Pacific account is straightforward. Follow these steps:

1. Log Into Your Cebu Pacific Account

First, log into your Cebu Pacific online account via their website or mobile app. Make sure you are signed into the correct account that holds the flight booking.

If you don’t already have an account, you’ll need to create one first before proceeding.

2. Go to Manage Booking and Select Your Flight

Once logged in, go to the Manage Booking section. Here you will see all your existing and upcoming flight bookings.

Select the booking that you want to cancel or change which will give you the travel fund refund.

3. Choose Cancel/Rebook Option

With your booking selected, click on the Cancel/Rebook option.

This will start the process to either cancel the flight altogether or change the flight details like date, routing, or number of passengers.

4. Select Travel Fund as Refund Method

After choosing to cancel or rebook, you will see various refund and credit options. One of these options will be Travel Fund.

Select Travel Fund to add the value of the booking to your Cebu Pacific travel fund balance rather than get a cash refund.

5. Review and Agree to Travel Fund Terms

Carefully review the terms and conditions applicable to the travel fund. This will outline expiration policies, eligible bookings, and other fine print details.

Once you agree to the travel fund policies, check the box to indicate your agreement.

6. Confirm Cancellation or Flight Changes

Double check all details like flight times, dates, and number of passengers to ensure it matches your request.

Then confirm the cancellation or rebooking changes.

7. Travel Fund Will be Added Automatically

Once your cancellation or rebooking is approved and processed, the travel fund balance gets automatically credited to your Cebu Pacific account.

You will see the travel fund reflected in your account typically within 1-2 hours.

8. Redeem Funds When Booking New Flight

When you are ready to book a new flight, start the booking process as usual by selecting your flights, class, dates, etc.

At the payment page, you will see your travel fund balance displayed. Select this as the form of payment to redeem your balance.

If the travel fund doesn’t cover the full cost, you can pay the remainder with another payment method like credit card.

That’s it! By choosing the travel fund option, you can easily redeem the value of your canceled or changed flight for a new booking.

Tips for Using Your Cebu Pacific Travel Fund

Keep these tips in mind to maximize your travel fund value and usage:

• Monitor your travel fund balance which is visible in your online account. Check it before booking a new flight to see available funds.
• Travel funds don’t expire so no need to rush to use them. Take your time and book a new flight whenever it suits your schedule.
• You can add multiple travel funds over time from different bookings. All your funds are pooled into one balance.
• If your travel fund doesn’t cover the full cost of a new booking, you can pay the remainder with another payment method.
• Travel funds can be transferred to another traveler for free. Simply contact Cebu Pacific customer service to initiate the transfer.
• You can top up your travel fund via the Cebu Pacific website or app if you want to increase the balance.
• Travel funds can only be used to book flights marketed and operated by Cebu Pacific, Cebgo or TigerAir Philippines.

Frequently Asked Questions

How long do travel funds last.

Cebu Pacific travel funds don’t expire. You can use them any time in the future without limitation. The funds will remain in your account unless redeemed for a flight booking.

Can I transfer my travel fund to someone else?

Yes, you can freely transfer your travel fund to another passenger as long as they have their own Cebu Pacific account. Contact Cebu Pacific customer service to facilitate the transfer.

What happens if I don’t use all my travel fund on a booking?

Any unused travel fund balance remains active in your account for future bookings. For example, if you have a ₱5,000 fund but only use ₱3,000 on a flight, ₱2,000 will remain for your next booking.

What if my new flight costs more than my travel fund balance?

You can pay the remainder of the flight cost using another payment method, like a credit card. Your travel fund will be used first, then the additional cost is paid separately.

Can I get a cash refund instead of a travel fund?

Yes, a cash refund is also an option if you prefer. However, you can only get a travel fund credit when you voluntarily cancel or rebook a flight – not for involuntary cancellations or changes by Cebu Pacific.

Are there any fees to get or use a travel fund?

No, there are no Cebu Pacific fees or penalties associated with travel funds. You get the full original value of your booking credited back when you opt for a travel fund refund.

Having a Cebu Pacific travel fund provides useful flexibility if you need to alter your flight arrangements. By choosing a travel fund refund when you cancel or rebook flights, you can redeem the amount you paid on a new flight booking any time in the future.

The key takeaways for successfully using travel funds include:

• Travel funds don’t expire so you can use them whenever needed
• Easily redeem funds when booking a flight by selecting travel fund payment
• Transfer funds to another traveler if desired
• Top up your balance if your fund doesn’t cover the full flight cost

With no fees or limitations, a Cebu Pacific travel fund gives you peace of mind that the money you paid is not lost if plans change. Enjoy greater flexibility for your future travels!

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Cebu Pacific’s TRAVEL FUND: Now With No Expiration!

The charm of the Philippines is nothing short of alluring, and when you think about exploring its beauty, Cebu Pacific inevitably comes to mind. As the Philippines’ leading airline, Cebu Pacific has consistently been at the forefront of ensuring that every Juan has an exceptional journey, whether in the sky or on the ground. It’s not just about flying; it’s about the entire experience, and this August, Cebu Pacific adds another feather to its cap.

Bringing more good news for the traveling Juan, Cebu Pacific introduces major improvements to its customer policies this month. The highlight? The Travel Fund will now have no expiry!

So, what does this mean for you?

For the Frequent Fliers and Last-Minute Planners

• Have a change of plans? You can now rebook your flight up to a mere 2 hours before your original flight departure. Do keep in mind, this is subject to a change fee and any fare difference.
• If you’ve availed of the CEB Flexi add-on, instantly converting your booking to a Travel Fund is just a few clicks away. And here’s the game-changer: once stored in a MyCebuPacific account, your Travel Fund will never expire. That’s right, take your time deciding your next dream destination!

For the Unlucky Ones with Cancelled Flights 

• No need to fret! You can rebook your flight for absolutely free to a new date. This can be up to 30 days before or even after the original flight date.
• Alternatively, and here’s where it gets even better, you can instantly convert your booking to the Travel Fund. The magic is in the no expiry date when it’s stored in a MyCebuPacific account. But that’s not all – you can also use your Travel Fund to book flights and grab those exciting add-ons for your friends or family. How’s that for spreading the love?
• If you’d rather just get your money back, opting for a fare refund is still an open choice.

READ MORE: Cebu Pacific Promo & Seat Sale

“The improvements in our customer care policies, especially the non-expiry of our Travel Fund, is a testament to our commitment to our passengers and our promise to keep listening and improving. With these enhancements, we hope to make air travel even more accessible to every Juan,” said Candice Iyog, CEB Chief Marketing and Customer Experience Officer.

The commitment of Cebu Pacific to its passengers shines brighter than ever. By offering a non-expiring travel fund and a plethora of flexible options, the airline ensures that your travel experience remains seamless, stress-free, and memorable. So, pack your bags, chart your routes, and know that Cebu Pacific has your back every step (or flight) of the way! Safe travels, every Juan!

More Cebu Pacific Blog Posts

• Cebu Pacific Ticketing Office
• Check Cebu Pacific Flight Status
• Cebu Pacific: Manila to Dubai Flights
• Cebu Pacific Fare Bundles: Discovering the Best Flight Deals
• Cebu Pacific Announces New Manila-Da Nang Route
• Check-in online with Cebu Pacific

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The Philippines’ leading airline Cebu Pacific enhances its Travel Fund to allow passengers to use their fund to book tickets for anyone, making it possible to give the gift of travel to your family and friends. 

Here are four easy steps: 

1. Passenger signs up for a MyCebuPacific account on the website or mobile app. 

2. Once logged in, go to the “Bookings” tab and type in the previous trip’s reference number and last name under Add Booking section.  Once the name or email address of the previous trip matches the account details, the Travel Fund amount will be stored immediately. 

3. Book flights and purchase add-ons as usual, and choose Travel Fund to pay.  

“We know this will benefit all those who have credits stored in their Travel Fund because of the added flexibility. We have been listening to customer feedback and hope that this will encourage our passengers to use their Travel Funds to book flights not just for themselves, but even for their loved ones,” said Candice Iyog, Vice President for Marketing and Customer Experience.  

The airline has continuously accelerated its digitalization journey to ensure it keeps improving its services for passengers with safety and convenience in mind. Fly easy, going online is key. Create your account now and book those much-awaited summer trips now!

Visit  www.cebupacificair.com  for more information. CEB continues to offer its guaranteed low fares to make travel affordable across its widest domestic network in the Philippines. It continues to implement a multi-layered approach to safety, while it operates with a 100% fully vaccinated crew, 90% of whom have been boosted—all to ensure its every Juan flies safely and conveniently on Cebu Pacific. 

• Candice Iyog
• Cebu Pacific
• MyCebuPacific
• Travel Fund

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