rci travel packages cancellation policy

Travel Cancellation Form

Please fill out the form below and we will process your request in the order received. You will receive an acknowledgement of receipt and again once the cancellation is complete. Thank You.

• How does Trip Cancellation/Trip Interruption work?

The travel insurance plan will allow you to cancel/interrupt a covered trip for specific covered reasons such as sicknesses and/or injuries to you after the plan is in effect. For a summary of your travel insurance plan’s covered reasons, please review your state specific policy.

If you need specific benefit clarifications, you may speak directly to a Travelex customer solutions representative at (844) 233-7898.

Travelex Travel Insurance

• Who is Travelex Insurance Services?
• What is the benefit of travel insurance?
• What RCI products or fees may be covered?
• Travel Insurance vs Points Protection vs. Trading Power Protection?
• What does the travel insurance plan offer?
• What are some of the benefits of travel insurance?
• What is the maximum Trip Cost amount eligible for coverage under the travel insurance plan?
• If my baggage is damaged or lost will the travel insurance plan offer any coverage?
• What are Pre-Existing Medical Conditions? And are they excluded under this policy?
• I have ‘XYZ’, a pre-existing medical condition, how will the policy help me if I need to cancel?
• If I’m delayed, will the travel insurance plan provide any kind of coverage?
• How can I purchase the travel insurance plan?
• What if I purchase the travel insurance plan and decide later that I no longer want it?
• What if I purchase other travel components outside of RCI?
• What should I do if I have to file a claim?
• What should I do if I need assistance during the course of the trip?
• How can I contact Travelex Insurance Services Customer Service?

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Hello . what can we help you with today, rci membership benefits, exchange vacations, find a vacation, ongoing search, additional vacation options, all-inclusive experience, booking vacations.

If you have a confirmed exchange vacation that has to be changed or canceled, you will forfeit your exchange fee and possibly a portion of the Club Wyndham Points you exchanged. As an RCI member, you have the option to protect your exchange vacation by adding Points Protection. This protection will allow you to have 100% of your Club Wyndham® Points returned to your RCI account for future use .

Note: Points Protection is not insurance.

Yes, RCI travel guides are available to assist you by calling 1.800.572.0931 . 

Vacation Planning

Planning in advance is one of the best ways to get the vacation you want. The earlier you start to plan, the more vacation options you'll have to choose from AND the more likely you are to find what you’re looking for.

You should begin your search as early as possible. The earlier you search, the more exchange options you’re likely to find. RCI has a variety of search options to fit the needs of various types of vacation searchers.

• Advanced Search: Allows you to select all of your desired criteria at one time and begin searching.
• Favorites Search: If you generally search for the same type of vacation or resort each time, you can save your desired search criteria as a Favorite Search.
• Ongoing Search: If you can’t find what you’re looking for in your initial search, RCI will continue to search for you, notifying you when a match is found.
• Interactive Map: When you know the destination you have in mind and just need to find the perfect resort, the interactive map is a great tool to use.
• Recommendations: Based on your search history and past travel, RCI will put together resorts matching your interests.

We understand a lot can change in a year or two. That’s why we offer Points Protection.* You may purchase Points Protection for your exchange vacation and have the freedom to change or cancel at any time with no questions asked. If you cancel your exchange vacation, the full allotment of Club Wyndham Points used will be returned to you for use toward another vacation. Please note, exchange fees are not covered by Points Protection.

*Points Protection is not insurance.

RCI has created three RCI® Award Designations to recognize our affiliated resorts that have demonstrated an ongoing commitment to quality and guest satisfaction, and which have met or exceeded certain standards.

You’ll see these designations next to the resort name when searching for vacations on the RCI website or when flipping through the directory. You can even filter your exchange vacation search results on the RCI website by award level.

Gold Crown Resort® Award: Select RCI® affiliated resorts are recognized as RCI Gold Crown Resort properties – the highest of the three RCI Award Designations. The RCI Gold Crown Resort award designates resorts that have met or exceeded specific standards in the areas of unit housekeeping, unit maintenance, hospitality and check-in/check-out procedures, and an evaluation of resort facilities, amenities and services.

RCI Silver Crown Resort® Award: Resorts that have achieved excellence in providing outstanding vacation experiences for RCI® members receive the RCI Silver Crown Resort award. This award designates resorts that have met or exceeded specific standards in the areas of unit housekeeping, unit maintenance, and resort maintenance, hospitality and check-in/check-out procedures.

RCI Hospitality Award: The RCI Hospitality Award is presented for consistently high ratings in the check-in/check-out and hospitality categories.

A digital version of RCI’s Resort Directory is available anytime. If you would prefer the printed version of the Resort Directory please call a dedicated RCI Club Wyndham travel guide at 1.800.572.0931.

We love hearing about your experiences at RCI affiliated resorts you’ve visited. Here’s how to submit a review: Step 1: Locate the resort you’d like to write a review. Step 2: Scroll to the bottom and click Write a Review. Step 3: Follow the prompts to complete your review.

Vacation Types

Exchange Plus provides you with added flexibility of using your Points and cash to book popular destinations such as New York City, San Diego, Chicago, Miami and more during peak travel dates. Each reservation requires the use of 77,000 Points and a fee paid to RCI based on the destination, dates, unit size, and length of stay. Should your travel plans change for any reason, Points Protection is included in the fee.

For members outside the United States, Canada, and the Caribbean, Points Protection is not included and the standard cancellation policy applies.

Extra Vacations SM getaways give you access to RCI’s exchange resort inventory without using your Club Wyndham Points. You can purchase a week (seven nights) at the available destination of your choice, and choose from thousands of options at everyday low prices. You can book Extra Vacations SM getaways regardless of whether you have Club Wyndham Points remaining in your account.

Even better, if you’ve used all your Club Wyndham Points in a use year, you can still book as many Extra Vacations SM getaways as you would like.

Last Call SM vacations are perfect if you are looking for a great deal on a last-minute trip. These vacations, with resort-style accommodations, are typically available 45 days before check-in. 

Even better, Last Call SM vacations are purchased for cash, so if if you’ve used all your Club Wyndham Points in a use year, you can still book as many Last Call SM vacations as you would like. New destinations are added daily so check often.

If you’re thinking about taking a vacation in the next month, you can and with fewer Points. With RCI Express, you can exchange at quiet season rates when you book within 30 days of travel. To search for RCI Express vacations, simply follow the steps below:

Step 1: Click in the search bar from the RCI homepage and select See all RCI resorts.

Step 2: In the top navigation, click RCI Express to see the full list of resorts. Note, you may select this at any time with other filters applied.

Managing My Club Wyndham Points

Option 1:  Exchange your Club Wyndham Points for a vacation. Option 2: Gift your Points to family and friends through the Gift of Vacation program . Through this program, family and friends can book their own vacation. Option 3: Send family and friends on a vacation in your place when you buy an RCI guest certificate. Option 4: Extend your Club Wyndham Points. The Club Wyndham Points you have deposited into your RCI account are available for use for up to 2 years from the date of deposit. If you haven’t used them by the end of the second year, you may purchase a deposit extension for a small fee to extend them to a third year. Option 5:  Transfer your Club Wyndham Points. If you aren’t able to use your Club Wyndham Points, you can transfer them to another Club Wyndham Points member’s RCI account.

RCI lets you transfer your Club Wyndham Points to a fellow RCI Club Wyndham Points member one time per use year free of charge. Transferring Points is a great option if you have a friend or family member who needs extra Club Wyndham Points to complete a transaction or if your Club Wyndham Points are about to expire.

To transfer Club Wyndham Points to another member, please call an RCI travel guide at 1.800.572.0931. Currently, Club Wyndham Points cannot be transferred online. Please note, there are some restrictions and not all members are eligible to transfer Club Wyndham Points or accept transferred Club Wyndham Points.

Since Club Wyndham Points are good for two years from the date of deposit into RCI, you have the option to extend these points into a third use year. Points must be extended prior to their expiration and an extension fee will apply. This is a great option if you are unable to use your Points before they expire.

Visit the Club Wyndham site to learn more about the Personal Interval Choice (PIC) Plus program .

My Offers are exchange or rental offers available to you at a given time. From the RCI homepage, scroll down and you will see all offers available to you. Some offers can be booked online and some require you to call the contact center to book. Check this section frequently as offers are updated regularly.

Personalized offers are exchange or rental offers available to select members at a given time. When offers are available to you, you'll see them in your My Offers section, located toward the bottom of your RCI home page after you’ve signed in through your Club Wyndham account.

Personalized account alerts are membership-specific messages designed to alert you of an action that needs to be taken, to help keep you up-to-date on your most important account information. The first message is typically the most important alert. To check out your alerts, on the top right menu of your RCI homepage, click the notifications icon.

All-Inclusive

An all-inclusive resort is a resort that typically includes a variety of services and amenities, including meals, drinks and resort activities, in the price of the stay. Many resorts also offer all-inclusive packages, where you pay a set amount per stay which includes various amenities such as meals, drinks, resort activities, etc.

Yes, your RCI membership offers you access to high-quality all-inclusive resorts in a host of inviting destinations such as Cancún, Los Cabos and other desirable destinations throughout Mexico and the Caribbean—where all-inclusive resorts are especially popular and many represent distinguished hotel brands.

All-inclusive packages vary by resort, as each resort offers its own unique services and amenities. However, many All-Inclusive resort packages offer the following:

• All meals and snacks: Generous buffets, full-service restaurants, à la carte dining, snack bars and more.
• Unlimited beverages: Many even include alcohol.
• Resort activities: Pools, beaches, snorkeling, windsurfing boards, etc.
• Hotel transfers: Included transportation can vary so check with RCI or the resort for details.
• Children’s activities: Many resorts offer kids’ clubs and/or children’s planned activities.

To find all-inclusive resorts, simply use the all-inclusive filter when searching on the RCI website and look for the all-inclusive icon.

Step 1: Click in the search bar from the RCI homepage and select See all RCI resorts . Step 2: Under the Vacation tab, click All-Inclusive Available . Step 3: Click Show Resorts to see the list of resorts.

As an RCI® Subscribing Member you have access to a variety of cruise vacations on over 30 leading cruise lines. With RCI® Cruise you get member-only rates backed by the 110% Best Price Guarantee. Plus, receive up to $1,500 to spend on board when you book a qualifying sailing. Book your cruise with cash or apply your Points with Cruise Exchange.

Learn more about RCI ® Cruise options. 

Cruise Exchange is when you apply 40,000 Points to save on staterooms for select cruises. If you have enough Points, you may book as many Cruise Exchanges as you like.

Yes, cruises are available for purchase by RCI® subscribing members without using Points. You may purchase as many as you like, regardless if you have Points in your account.

Guest certificates cannot be purchased for cruise vacations. The RCI® subscribing member must be present; however, you are able to purchase as many rooms as you like for family and friends. 

Guest Certificates

An RCI guest certificate allows a friend or family member to check in to a vacation at an RCI affiliated resort booked through your RCI account. They can be purchased with cash and applied to an RCI exchange vacation, an Extra Vacations℠ getaway or a Last Call℠ vacation.

The easiest way to purchase an RCI guest certificate and apply it to a vacation is on the RCI website at the time of booking; however, you may also add a guest certificate to an existing reservation.

To purchase for an existing reservation: Step 1: From the RCI homepage, click Trips in the top navigation. Step 2: Click the Upcoming Trips tab. Step 3: Select the confirmed vacation you’d like to add the certificate to. Step 4: Click Add a Guest Certificate and follow the prompts.

For exchange vacations you, as the RCI member, must make the booking on behalf of your guest online or by calling an RCI travel guide. For Extra Vacations℠ getaways and Last Call℠ vacations, your guest can call a travel guide directly to book their vacation once the guest certificate has been activated.

An RCI guest certificate may be purchased online or through the contact center for $89 USD /$125  CAD and is paid by credit or debit card. Please note, regular transaction fees are still required.

Miscellaneous

If you previously booked an Extra Vacation ℠ getaway and find the same rental vacation at a better price within 24 hours we will refund you the difference.

RCI guarantees you will have access to at least 35,000 available Exchange Vacations at the time you deposit your Points.

Members are asked to provide feedback and rate their resort experience on return from their vacation via RCI’s comment card program. RCI uses comment cards to determine award levels for the Resort Recognition Program, Trading Power and to assist resorts in assessing the need for quality improvements.

To view pet-friendly resorts, please follow the steps below. Since resorts can change frequently, it’s best to call the resort directly to confirm. Step 1: Click in the search bar and select "See all RCI resorts" Step 2: Click on the"More" button in the top search filters. Step 3: Select "Pets Allowed" to view resorts that are pet friendly.

Points Protection

Points Protection allows you to cancel or change your vacation right up until the day of check-in, no questions asked.

If you cancel your vacation, you’ll be able to use your refunded Club Wyndham Points to book an alternate vacation. Without Points Protection, the standard cancelation policy would apply. Unless you cancel at least 120 days prior to check-in, you would only be refunded a portion of your Club Wyndham Points, depending upon how close to check-in you cancel.

To learn more about Points Protection, contact a travel guide Monday-Friday 8am-8pm (ET), Saturday-Sunday 8am-6pm (ET) at 1.800.572.0931.

Note: Exchange fees are not covered by Points Protection. Points Protection is not insurance.

Points Protection was designed to provide you with flexibility and peace of mind when booking your RCI exchange vacation. In simple terms, if you need to cancel your exchange vacation for ANY reason, Points Protection ensures that you will be refunded 100% of the Club Wyndham Points you used for the exchange.

Points Protection applies to cancellations made for any reason to RCI Points or Weeks resort vacations. With Points Protection, you can cancel or change your vacation until the day of check-in. You’ll never have to give a reason, it really is a case of no questions asked. If you cancel your vacation, you’ll be able to use your refunded Club Wyndham Points to book an alternate RCI exchange vacation.

We recommend that you purchase Points Protection at the time you make your exchange, but you can purchase Points Protection until the day of check-in.

The price of Points Protection is determined by your length of stay and the timing of your Points Protection purchase. Please see below for pricing information:

Purchased 30 days or less from the date of vacation confirmation AND 15 days or more before check-in date:

Purchased 31 days or more from the date of vacation confirmation OR 14 days or less from check-in date

RCI does not sell insurance of any kind; Points Protection is not insurance.

To add Points Protection to your exchange vacation, simply select Points Protection during checkout. If you would like to add Points Protection to a confirmed vacation, you can purchase until the day of check-in. To add Points Protection to a confirmed vacation, follow these steps:

Step 1: From the RCI homepage, click Trips in the top navigation. Step 2: Click the Upcoming Trips tab. Step 3: Select the confirmed vacation you’d like to add Points Protection to. Step 4: Click Add Points Protection and follow the prompts.

Points Protection may be cancelled for a refund by contacting a travel guide at 1.800.572.0931 before the close of the next Business Day after the date of purchase. Points Protection cannot be cancelled online.

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RCI New Cancellation Policy - Sept 7, 2020

• Thread starter Papa2015
• Start date Sep 6, 2020
• Sep 6, 2020
• If your plans change or you need to cancel a reservation booked prior to September 7, 2020, the Trading Power will be returned to you without penalty to book another reservation if cancelled by December 31, 2020.
• For a limited time, RCI is pleased to offer enhanced Trading Power that now covers your exchange fee should you need to cancel. Purchase the enhanced protection before December 31, 2020, and if you are unable to travel, you’ll receive an exchange fee coupon for a future exchange valid for rebooking through March 31, 2021**. Protection always covers your Trading Power when purchased.
• If you already purchased Trading Power or are adding it for your previously confirmed reservation, you’re covered if unable to travel by March 31, 2021**
• If your plans change or you need to cancel a new reservation, the standard RCI cancellation policy would apply if you don’t have Trading Power Protection for that booking.
• For a limited time, you may purchase the enhanced Trading Power before December 31, 2020, and if you are unable to travel, you’ll receive an exchange fee coupon for a future exchange valid for rebooking through March 31, 2021** if you need to cancel. Protection always covers your Trading Power when purchased.
• Sep 7, 2020

Is everyone else reading this as.... Pay the $129 "Enhanced" Trading Power Protection fee, and then get your TPU's back in full....PLUS getting a coupon for the your next $239 exchange fee provided you book something by March 31, 2021......even if you will be booking something for traveling later? So instead of losing the entire $239, you would really only be losing the additional $129 cost of the Protection Fee? The two TPU's I would lose by cancelling right now, don't bother me as much as the loosing the exchange fee. Had hoped they would continue the other policy that ended Sept 6, but my December trip to Canada didn't qualify or I would have jumped on that.  

TUG Review Crew: Veteran

Dorothy said: Is everyone else reading this as.... Pay the $129 "Enhanced" Trading Power Protection fee, and then get your TPU's back in full....PLUS getting a coupon for the your next $239 exchange fee provided you book something by March 31, 2021......even if you will be booking something for traveling later? So instead of losing the entire $239, you would really only be losing the additional $129 cost of the Protection Fee? The two TPU's I would lose by cancelling right now, don't bother me as much as the loosing the exchange fee. Had hoped they would continue the other policy that ended Sept 6, but my December trip to Canada didn't qualify or I would have jumped on that. Click to expand...

For the short term stays this policy is not good, the cost of the "enhanced trading fee" is about 50% of the cost of the stay (points plus the exchange fee). I am wondering what will happen if the US-Canada border remains closed and we cannot go in October to VT. They mention: " If individual resorts remain closed or are otherwise unavailable for travel, additional cancellation flexibility may continue to be available ."  

DannyTS said: For the short term stays this policy is not good, the cost of the "enhanced trading fee" is about 50% of the cost of the stay (points plus the exchange fee). I am wondering what will happen if the US-Canada border remains closed and we cannot go in October to VT. They mention: " If individual resorts remain closed or are otherwise unavailable for travel, additional cancellation flexibility may continue to be available ." Click to expand...

RCI is closed today.. but this is what is now on our confirmation page of the resort we are booked into on 18 Sept. . Highlands Resort At Verde Ridge #8651 Travel Dates: 18-Sep-2020 to 25-Sep-2020 Unit Size: 1 Bedroom Max Occ/privacy: 4/2 Kitchen: Full Protect your Deposit Trading Power with Trading Power Protection. With Trading Power Protection, if your confirmed RCI Exchange vacation is changed or cancelled for any reason the Deposit Trading Power used for that exchange will be fully restored. Add Trading Power Protection for just 129.00 USD . Trading Power Protection can be purchased from 01-Jun-2020 to 18-Sep-2020. So they are offering us this protection right up until the day of check in. We are going to cancel this tomorrow, assuming we will get our $229. exchange fee back (by coupon that can be used until December ) and our DTP, after we pay the Protection fee. So, in essence, we will lose $100. Up until September 6th, My confirmation stated that the cancellation Protection was $104 that would only give me my DTP credits back up until the day of check in. now it's changed to $129 that gives us DTP and fee credit that we can use for an exchange until 3/31/21. I'll be interested what they say to me tomorrow, as we have another booking in Vegas the week after this one. (We booked it in February before COVID. Doesn't matter, but..) Want to cancel that too...(nothing going on in Vegas) so we'll have to pay two protection fees? Stay tuned....  

tschwa2 said: My guess if you booked before Sept 7 and it is cross boarder they still might be willing to waive or they may not and tell you that you can add the protection or not but regular rules apply if the resort is open. For bookings after Sept 7 I think they will not be waiving with the idea that you booked when you knew covid was a possibility and have or had the ability to book protection so they won't be waiving even cross boarders. Click to expand...

TUG Review Crew

My bet is that in due time they will start kicking the can down the road on both the 12/31 and 3/31 deadlines. Especially if the blanket policy is now to charge the inflated fees for points/TPU protection moving forward.  

• Sep 8, 2020

Am I the only one seeing a sort of free way of getting everything RCI charge money for? as I noted in the previous thread about the same topic RCI Europe offers the same for free. I’m thinking of moving my address back to Europe that way I can get everything RCI want $129 for.  

Here is what totally bums me out. My two weeks for travel from US to Canada in December were made many months ago. I've been contacting RCI multiple times since July as cross border travel was not going to happen. Since my vacation was not til December, I was told to wait til after the Sept 6th offer expired. My other "local" trip for early this September was covered under the COVID cancellation and they gave me my TPU's and a certificate for the exchange fee for a future exchange for which I am grateful and promptly rebooked something that other members of my family could use. I would have willingly lost the degraded 2 TPU loss per week, if I could have gotten the certificates for the two exchange fees so I could use them in the US. But NOW, by waiting til their new rules came out on the 7th, The trading power protection fee has jumped from $104 to $129 per week. Yes, I would get my two TPU's back per week, but it will end up costing me another $129 x 2, to salvage the $239 x 2 of the original exchange fees. And for those of you who haven't checked out other RCI changes, you may want to look up the NEW RCI Weeks and Points Fee Charts that became effective as of Sept 7, 2020. Since the weeks used to book the Canada trip only have a few weeks left on the original use dates, I also now need to add a combining fee to extend them, so there goes another $231 investment.  

Dorothy said: My two weeks for travel from US to Canada in December were made many months ago Click to expand...

• Sep 11, 2020

What annoys me is with HGVC points, the points protection was $59, and could be purchased up to 1 day before check-in. It did not cover exchange fee. I called 2 weeks ago, and that's what they told me for my 2 exchange weeks to Mexico in December. Now as of Sept 7, they no longer sell points protection on exchanges made prior to Sept 7. But any exchanges Sept 7 onward can buy protection which includes the exchange fee now. Supposedly all the RCI CSRs weren't notified of the change until September 6. Today's CSR indicated this is the policy related to COVID, until March 2021. If air travel to Mexico was banned or a Mexican quarantine initiated then RCI would have to credit exchange fee. But otherwise I'll just have to eat 2 exch fees when I cancel. I'm waiting until late October.  

• Sep 12, 2020

My husband called on Tuesday, Sept. 8th, and requested to cancel our consecutive exchanges to Las Vegas and Sedona on September 18th and 25th. He explained to the agent that this trip was booked before COVID in February, 2020. No problem, he credited our full exchange fees and credits. Need to rebook by 3/31/21. From what we read and what I posted on the 7th, this seemed to contradict the new policy. Maybe because we booked before COVID?  

• Sep 17, 2020

Vegas next week - cancelled Two weeks in Cancun in December - cancelled Next Xmas in Cayman islands - cancelled, not due to covid, but cause my kids didn't want to travel at Xmas anymore. Used the protection two of the weeks cause i'll book something with the 104 TPU I have left remaining in my account. So my next two exchanges are paid for. May have to extend or combine those deposits as they give you back the same expiration dates as what you deposited. Still have March in Cabo (fingers crossed, i'll cancel by end of December cause their policy is good) and two weeks in Hawaii for October 2021. I have grown to dislike RCI, but I will say that they have done members a solid by keeping up with their covid policy. Canada is a jail right now - 14 day mandatory self-isolation upon international travel - even with a negative test. It's not the travel I have a problem with, its the two weeks of additional vacation I have to take to sit at home upon my return!  

gnorth16 said: Canada is a jail right now - 14 day mandatory self-isolation upon international travel - even with a negative test. It's not the travel I have a problem with, its the two weeks of additional vacation I have to take to sit at home upon my return! Click to expand...

• Sep 18, 2020

I called to cancel our Points exchange soon after the formal announcement was made to extend the Canada - US border closure to Oct.21st. this afternoon. We had booked a 10 night stay in VA beginning Sept.26th last April, foolishly thinking the virus would be over by now. I got a very nice rep and she said all the points would be returned to our account and a credit for the exchange fee would be added to our account for the next exchange. I did not need to pay any Points Protection Fee which we were happy about. Now to see if we can use all the points we are left with by their expiry next May. I hate paying to extend them and I doubt RCI will be extending anybody's use year by even 6 months, even though we couldn't go anywhere to use the points. ~Diane  

I just cancelled April 2021 extra vacation week at Costa Rica. RCI kept $111 of the price I paid and returned the balance. I have until 3/31/2021 to use $111 credit on my next booking. They didn’t allow to use this credit to pay for my membership.  

TUG Review Crew: ELITE

• Oct 15, 2020

Before I throw another $129 down the rat hole, please tell me whether I understand RCI's cancellation policy correctly. In February 2020, I confirmed a unit in Bonaire for December 5, 2020. We can't go because Bonaire won't let us in. I used TPU's from a July 2020 unit for the exchange. I think: If I cancel, I get my TPU's back. If I buy Trading Power Protection and then cancel, I get my TPU's back and I'll have until March 31, 2021 to book another exchange. That exchange could be anytime before July 2022 . Is that correct?  

Judy said: Before I throw another $129 down the rat hole, please tell me whether I understand RCI's cancellation policy correctly. In February 2020, I confirmed a unit in Bonaire for December 5, 2020. We can't go because Bonaire won't let us in. I used TPU's from a July 2020 unit for the exchange. I think: If I cancel, I get my TPU's back. If I buy Trading Power Protection and then cancel, I get my TPU's back and I'll have until March 31, 2021 to book another exchange. That exchange could be anytime before July 2022 . Is that correct? Click to expand...

• Oct 18, 2020

Can we use the coupon for an ongoing search?  

When your search matches you can call and ask them to apply the coupon.  

As long as it is before the coupon expiration date. If they ask you to prepay the exchange to start the ongoing search, I would use chat to see if they could start the seach for free since you have the coupon.  

• Jan 10, 2021

Just got the shaft from money grabbing RCI again. Canadians are in a lockdown and advised not to travel beyond the grocery store, Have to get COVID tests before and after your flight at $200 a pop. According to RCI it's business as usual. So I Lost 2 exchange fees for Puerto Rico and got my points back that still expire in March. Offered the wonderful insurance for $190 a week so I could get a $330 exchange credit. These guys are worse than the mob.  

longnoury said: Just got the shaft from money grabbing RCI again. Canadians are in a lockdown and advised not to travel beyond the grocery store, Have to get COVID tests before and after your flight at $200 a pop. According to RCI it's business as usual. So I Lost 2 exchange fees for Puerto Rico and got my points back that still expire in March. Offered the wonderful insurance for $190 a week so I could get a $330 exchange credit. These guys are worse than the mob. Click to expand...

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RCI Travel: Best Rate Guarantee and Travel Rewards Terms and Conditions

RCI Travel Best Rate Guarantee: Terms and Conditions

• Best Rate Guarantee – If You find a lower rate on another U.S.-based website within 24 hours of booking with us, We will credit or refund you the difference.
• Reporting a lower rate claim – You must contact us within 24 hours after Your booking with us to make a claim under the Best Rate Guarantee. The lower rate must be available for booking at the time You contact us, as determined solely by RCI Travel customer service representatives. All qualifying bookings must be made using a valid credit card with a United States billing address.
• What is considered a lower rate? – The lower rate must be for an identical booking as determined in our sole discretion. All booking details must exactly match the details of the product You booked through RCI Travel, for example the specific carrier or provider (including class of service), the specific hotel (including room type), the specific rental car company and vehicle class, the applicable refund policy, the dates and times of travel or service, the specific routings (for example, same stopovers), and other booking details including cancellation policies.
• For any stand-alone product booking (for example, a hotel room or airline ticket), the comparison must be to the same product purchased stand-alone through the other website (i.e., not part of a hotel + air package booking). Except as otherwise noted below, the Best Rate Guarantee only applies to the base cost, and not taxes, service fees and other charges, of stand-alone Flight, Hotel, Resort, and Car bookings.
• If Your qualifying flight is for a refundable ticket and You later refund the ticket, prior to completing all travel, any refund You receive will be less the qualifying difference already paid.
• For all Vacation Packages/Tours, including Flight + Hotel, Flight + Hotel + Car, Flight + Car, and Hotel + Car, packages, taxes, service fees and other charges are included in determining whether you have found a lower rate.
• The Best Rate Guarantee is not available for bookings on websites where the carrier, property, rental car company, itinerary or similar booking details are unknown until after the purchase.
• You must meet all requirements imposed on the lower rate (if any) including, without limitation, residency, regional and age-related requirements.
• The lower rate must be quoted and booked in U.S. dollars (without reference to currency converters).
• Lower rate must be available to the general public online - The Best Rate Guarantee applies only to rates both advertised and available to the general public on an English-language website. For example, this does not include rates offered on other membership program websites, corporate discounts or rates, military rates, group, charter, rewards program, incentive, meeting, convention, consolidator or interline rates, rates obtained via auction or similar process, or rates available only by using a coupon or other promotion not offered to the general public. The lower rate may not come from a website where You call to get the rate, or from an e-mail that You received. The rate must be quoted, booked, and paid for in US dollars.
• Verification - All requests, including receipts, are subject to our verification. We will not accept screenshots or other purported evidence of a lower rate that cannot be independently confirmed by RCI Travel customer service representatives. Nor will We verify any request that We believe, in our sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith.
• Limit – Each RCI Member shall be limited to three (3) Best Rate Guarantee claims per RCI Member per calendar month, regardless of the number of accounts used by the RCI Member. Any modifications, changes or cancellations made to an existing booking that has an associated Best Rate Guarantee claim will result in voiding of the claim. Purchaser will be responsible for any applicable cancellation fees.

RCI Travel Rewards: Terms and Conditions

• RCI Members will be able to earn Travel Rewards when making qualifying bookings online through the RCI Travel store except as set forth below. Members will earn Travel Rewards on select travel transactions and those rewards will be added to their Travel Rewards account. Travel Rewards can be used like cash by the RCI Member and redeemed for any travel transaction through the RCI Travel online store.
• To earn or redeem Travel Rewards, the RCI Member must be an active paid RCI Member. Travel Rewards can only be earned for online transactions. Travel Rewards will be earned on all product categories except for air travel and will not be awarded on transactions where the RCI Member pays any portion with RCI Points. Travel Rewards are not available on all transactions and the amount of Travel Rewards awarded will vary, starting with a minimum amount of 5 Travel Rewards on any given transaction.
• Travel Rewards may be used as a form of payment on all RCI Travel transactions whether booked online or offline. A minimum of 15 Travel Rewards must be used on all RCI Travel transactions, with a minimum of 25 Travel Rewards required for any air transaction. There is no maximum amount of Travel Rewards that can be applied towards any given transaction up to 100% of the RCI Member’s available Travel Rewards balance. Travel Rewards may be used along with RCI Points for the same transaction (for RCI Points Members). The usage of Travel Rewards (minimums and maximums) are subject to change at the discretion of RCI and RCI Travel, and without prior notice to You.

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Cruise Refund

If your cruise booking has been impacted by COVID-19, please enter your confirmation number below to see the available options.

Please note that due to the current environment, not all bookings are ready to process. If your booking ID is not located on the form, please check back later and look out for an email with more information.

*Your booking number can be found on your cruise booking receipt or on the Booking Section of the My Account page.

If you have multiple cabins or bookings impacted by COVID-19, please make sure to complete the form and provide your refund preference for each Booking Number.

Click here for the most current list of cruise lines who have suspended service:

Updated 03.22 .2021

Cruise Lines

AMA Waterways

• Cancelled sailings: all 2021 sailings will be reviewed 45 days before departure
• Future Cruise Credit + refund policy

American Queen Steamboat Company

• Cancelled sailings:  all departures through February 2021
• New change policy

Avalon Waterways

• Cancelled trips: departures through March 31, 2021
• Peace of Mind policy
• Cancelled sailings: all departures through April 30, 2021
• Cruise with Confidence policy

Carnival Cruise Line

• Cancelled Sailings: all departures through November 13, 2021
• Choose Fun with Confidence policy

Celebrity Cruises

• Cancelled sailings: all departures through April 30, 2021, Celebrity Apex through May 1, 2021 and Europe & Transatlantic cruises on Celebrity Edge and Celebrity Constellation through October 31, 2021

Costa Cruises

• Cancelled sailings: all departures through December 17
• Future cruise credit or refund policy for sailings that have been cancelled by the cruise line
• Request full refund and forfeit future cruise credit for sailings that have been cancelled by the cruise line
• Relaxed cancellation policy for bookings on future sailings

Crystal Cruises

• Cancelled sailings: Crystal Esprit, Crystal Serenity and Crystal Symphony departures through May 30, 2021, Crystal Endeavor departures through August 18, 2021
• Updated Crystal Confidence cancellation policy

Cunard Line

• Cancelled sailings: Queen Mary 2 through May 28, 2021, Queen Victoria through May 16, 2021 and Queen Elizabeth through June 4, 2021
• Flexible booking terms + future onboard credits
• Future cruise credit or refund policy for canceled sailings has been emailed to affected customers

Disney Cruise Line

• Cancelled sailings: all departures through June 28, 2021
• Updated cancellation policy

Emerald Waterways

• Cancelled trips: all departures through March 31, 2021

Holland America Line

• Cancelled sailings: all departures through November 1, 2021
• Cancellation protection policy

Linblad Expeditions

• Cancellations dependent on sailings

MSC Cruises

• Cancelled sailings: All departures through May 2, 2021

Norwegian Cruise Line

• Future cruise credit + refund policy

Oceania Cruises

• Cancelled sailings: all departure through April 30, 2021; Regatta departures through May 10, 2021
• Future cruise credit or refund policy for canceled sailings has been emailed to affected customers.
• Travelers Assurance Program

Paul Gauguin Cruises

• Cancelled sailings: all departures through February 27, 2021
• C ovid-safe protocol
• Relaxed cancellation policy
• Cancelled sailings: all departures through March 31, 2021
• Future cruise credit for canceled sailings
• Worry-Free Booking policy for all sailings

Princess Cruises

• Cancelled sailings: all departures through May 14, 2021; all cruises longer than seven days sailing in and out of U.S. ports through November 1, 2021; cruises departing in and out of Japan through June 25, 2021; 2021 world cruise and segments on Island Princess; 2021 South America grand voyage on Pacific Princess; all Star Princess departures

Regent Seven Seas Cruises

• Regent Reassurance policy

Royal Caribbean International

• Cancelled sailings: all departures through April 30, 2021 and Quantum of the Seas Alaska departures through September 27, 2021
• Cruise with Confidence

Scenic Luxury Cruises & Tours

• Future Crusie Credit + refund policy
• Select departures through November 6, 2021
• Book with Confidence policy

Silversea Cruises

• Cancelled sailings: all departures through November 6, 2021

Star Clippers

• Cancelled sailings: select departures through April 18, 2021

Tauck River Cruses

• Cancelled sailings: all departures through January 31, 2021

U River Cruises (formerly known as U by Uniworld)

• Rebooking offers for sailings that have been canceled by the cruise line will be communicated to affected customers
• Future Cruise Credit

Uniworld River

• Cancelled sailings: most departures through March 31, 2021

Victory Cruise Lines

• Cancelled sailings: select departures through 2021
• Cancelled sailings: all departures through March 31, 2021 and select departures in April 2021; Viking Sun 2020/2021 world cruise and world cruise segments
• Risk-Free Guarantee for bookings on future sailings

Windstar Cruises

• Cancelled sailings: all departures through April 30, 2021; Star Breeze Asia and Australia/New Zealand departures through May 30, 2021 and all departures in and out of U.S. ports in 2021; select Star Legend and Star Pride Europe departures through 7/4/2021; Wind Spirit departures through May 15, 2021; Wind Surf departures through May 2, 2021
• Travel Assurance policy

Tours & Guided Vacations

Brendan Vacations

• Suspended Guided and FIT trips departing up unitl February 28, 2021
• Peace of Mind Travel Plan
• No message found
• Travel Protection Plan
• All departures cancelled through November 30, 2020
• Updated Cancellation policy
• All departures cancelled through October 31
• All departures cancelled through February 28

G Adventures

• All departures cancelled through December 31
• International operations suspended January 31
• Domestic operations will continue

Insight Vacations

• All departures cancelled through November 30
• Europe and Britain trips suspended through February 28

Luxury Gold

• International departures through January 30
• Domestic operations resume November

Cruise Refund Terms

Cruise certificate will be reinstated within 90 days and will be valid for an additional 12 months. Certificate fees and additional restrictions may apply. Refunds will be processed within 90 days and will be credited to the original card used to complete booking.

If no action is taken by member within a 10 day timeframe to request refund, cruise will be cancelled and certificate reissued.

RCI Travel Packages Savings Dollars Terms and Conditions

Additional terms and conditions for savings dollars.

If you have received RCI Travel Savings Dollars ("Savings Dollars") as a promotional offer, or in conjunction with the purchase of a qualifying RCI Travel Package ("RCI Travel Package(s)"). The amount of Savings Dollars received is subject to the promotional offer received, or the RCI Travel Package purchased, and will be credited to Your Savings Dollars account ("Savings Dollars Account"). Savings Dollars may be redeemed as a form of partial payment for a fixed amount toward the purchase of select hotel stays  ("Products and Services") at the time of check-out on the net amount of such Products and Services through the RCI Travel Savings Dollars program. Taxes (including sales tax), redemption, and processing fees are additional. The following Savings Dollar terms and conditions are in addition to all other RCI Travel terms and conditions.

AVAILABILITY

All Products and Services offered are available for purchase through the RT Program by Redeemers of Savings Dollars only. All Products and Services are based on availability, subject to change, and all Products and Services are not guaranteed until confirmation is received from the third-party provider directly.

Earning Savings Dollars. Savings Dollars may additionally be earned on qualifying travel or RT Program transactions such as air travel, rental car reservations. Savings Dollars redeemed for travel transactions are based on the net amount of any individual transaction, excluding taxes, fees, travel insurance, shipping or handling charges. Savings Dollars have no actual cash value, but have a value equivalent to the amount of Savings Dollars that You received. The Savings Dollars can be redeemed towards the purchase of select Products and Services You make through the RT Program only. Other restrictions may apply. Savings Dollars earned for travel transactions booked through the RT Program will be applied to the available balance in the Your Savings Dollars Account following the travel departure date indicated on the booking confirmation. Savings Dollars that may be redeemed per transaction, including the minimum and maximum amount of Savings Dollars that can be redeemed for purchase of such Products and Services, are subject to change at the sole discretion of Administrator, and without prior notice to You. You must be in good standing with RCI. LLC and maintain the Savings Dollars Account in good standing to earn or redeem Savings Dollars. Other restrictions may apply. Redeeming Savings Dollars. Savings Dollars have no actual cash value, Savings Dollars may be redeemed as a form of partial payment in a fixed amount at time of checkout on the net amount of select Products and Services (excluding Quarterly Specials) purchased through the RT Program either online or via phone. Savings Dollars may not be redeemed toward payment of any taxes, fees, travel insurance, shipping or handling charges. Each Product and Service offered through the RT Program specifies the number of Savings Dollars, that may be redeemed as a form of partial payment toward the purchase in the description of each specific Product or Service. You may redeem as many Savings Dollars as You have in Your Savings Dollars Account up to the maximum amount specified for the select Product or Service. Savings Dollars may only be redeemed by the primary Redeemer(s) listed on the RT Program Savings Dollars Account, upon verification of the RT Program Savings Account information by an RT Program concierge. Savings Dollars balance, earnings, redemption options and schedules are available on-line at rcitravelpackages.com or by calling RT Program concierge. Redemption of Savings Dollars may not be combined with any other discounts or promotions. Travel Purchase Cancellations. If the purchase of a RT Program travel related Product is cancelled without penalty, the amount of any Savings Dollars redeemed to purchase the travel Product will be refunded to Your Savings Dollars Account. If cancellation of travel Products booked using Savings Dollars occurs within a cancellation penalty period, Savings Dollars will be the last funds applied against the cancellation penalty. Savings Dollars will be refunded to Your Savings Dollars account only after all applicable third-party travel provider penalties have been paid. Savings Dollars Limitations, Variations, and Inactivity. The amount of Savings Dollars required for redemption of select Products and Services offered for purchase through the RT Program, including the minimum and maximum amount of Savings Dollars required for the purchase of a specific Product or Service is subject to change at the discretion of Administrator at any time, and without prior notice to You. RT Program accounts with Savings Dollars balances of less than $10 USD that have not had any online or offline activity for two years may be closed at the sole discretion of Administrator. Savings Dollars accounts may be suspended if You do not remain in good standing with RCI, LLC or with Your Savings Dollars Account for ninety (90) days or more and Administrator may impose a reasonable fee for reinstatement or reactivation. Savings Dollars may not be used to pay any reinstatement or reactivation fees. Expiration and Termination. Unless otherwise indicated, unredeemed Savings Dollars expire two (2) years from date of issuance or upon termination of the RT Program Account Unredeemed Savings Dollars have no cash value and are not transferable.

CANCELLATION POLICIES/CHANGES WHEN SAVINGS DOLLARS WERE USED

For travel related products..

The fees assessed by OVC, and/or any third-party travel provider as a result of a cancellation or change are set forth on Your Booking Confirmation and apply to all transactions purchased through the RT Program. Each third-party travel provider has specific cancellation policies and penalties. Be advised that OVC, as the Administrator of the RT Program forwards Your payment for Your reservation to the third-party travel provider. If for any reason, You should cancel Your reservation. Your refund (less applicable penalties) will be returned to You by OVC, only when OVC has received a refund from the third-party travel provider. Travel provider policies may treat name changes and departure date changes as cancellations. In the event You must cancel any travel booking, please contact a customer service representative immediately, either by phone at 1-855-438-0655, or in writing, at the following address: Our Vacation Center, 7720 N. Dobson Rd., Scottsdale, AZ 85256, or at the following fax number: 602-626-2654. Cancellations will be effective as of the date of receipt of the request. Allow up to 48 hours if sent via facsimile. It is Your responsibility to ensure cancellation requests are properly transmitted. Refunds may take up to six (6) to eight (8) weeks from the cancellation date.

For Wine Products

Wine and wine related products cannot be cancelled and wine is not returnable. Savings Dollars redeemed for the purchase of wine and wine related Products are not refundable. In the event a bottle of wine is damaged due to errors in packing or shipping, We reserve the right to either send a replacement bottle or issue a credit for discount towards future purchases equal to the value of the damaged wine.

For All Other Products and Services

Products and Services cannot be cancelled; however, we do offer a 90-day money back guarantee.